datasets
Training and evaluation data, with the modality, task and licence stated up front. Listed live from the Hugging Face Hub.
customer-support-tickets
Featuring Labeled Customer Emails and Support Responses
🔧 Synthetic IT Ticket Generator — Custom Dataset
Create a dataset tailored to your own queues & priorities (no PII).
👉 Generate custom data
Define your queues, priorities, language
Need an on-prem AI to auto-classify tickets?→ Open Ticket AI
There are 2 Versions of the dataset, the new version has more tickets, but only languages english and german. So please look at both files, to find what best fits… See the full description on the dataset page: https://huggingface.co/datasets/Tobi-Bueck/customer-support-tickets.Bitext-events-ticketing-llm-chatbot-training-dataset
Bitext - Events and Ticketing Tagged Training Dataset for LLM-based Virtual Assistants
Overview
This hybrid synthetic dataset is designed to be used to fine-tune Large Language Models such as GPT, Mistral and OpenELM, and has been generated using our NLP/NLG technology and our automated Data Labeling (DAL) tools. The goal is to demonstrate how Verticalization/Domain Adaptation for the [events and ticketing] sector can be easily achieved using our two-step approach to LLM… See the full description on the dataset page: https://huggingface.co/datasets/bitext/Bitext-events-ticketing-llm-chatbot-training-dataset.help-desk-tickets
Help Desk Tickets (Synthetic) (Free Sample)
This is a free sample with 3,018 rows. The full dataset has 34,253 rows across 5 tables.
Multi-table IT service management dataset for a 500-person software and
operations company. Covers 10,000 support tickets across 18 months with
agents, categories, threaded comments, SLA tracking, and escalation logic
aligned to real service-desk workflows and priority-based response targets.
Resolution times follow realistic P1/P2/P3/P4… See the full description on the dataset page: https://huggingface.co/datasets/mindweave/help-desk-tickets.property-pilot-tickets
🏢 PropertyPilot — Maintenance Tickets
A synthetic dataset of 13,725 residential-maintenance tickets written the way real tenants write them — polite, panicked, passive-aggressive, or confused — each paired with operational metadata (category, urgency, assigned contractor, cost, resolution time).
Built for an end-to-end NLP pipeline: triage classification, similar-case retrieval (embeddings + FAISS), and work-order / reply generation.
About this release. Earlier versions of… See the full description on the dataset page: https://huggingface.co/datasets/propertypilot/property-pilot-tickets.IT-helpdesk-synthetic-ticketscustomer-support-tickets
Featuring Labeled Customer Emails and Support Responses
🔧 Synthetic IT Ticket Generator — Custom Dataset
Create a dataset tailored to your own queues & priorities (no PII).
👉 Generate custom data
Define your queues, priorities, language
Need an on-prem AI to auto-classify tickets?→ Open Ticket AI
There are 2 Versions of the dataset, the new version has more tickets, but only languages english and german. So please look at both files, to find what best fits your needs.… See the full description on the dataset page: https://huggingface.co/datasets/vasu1111/customer-support-tickets.customer-support-tickets
Featuring Labeled Customer Emails and Support Responses
🔧 Synthetic IT Ticket Generator — Custom Dataset
Create a dataset tailored to your own queues & priorities (no PII).
👉 Generate custom data
Define your queues, priorities, language
Need an on-prem AI to auto-classify tickets?→ Open Ticket AI
There are 2 Versions of the dataset, the new version has more tickets, but only languages english and german. So please look at both files, to find what best fits your needs.… See the full description on the dataset page: https://huggingface.co/datasets/Prady06/customer-support-tickets.help-desk-tickets
Help Desk Tickets (Synthetic) (Free Sample)
This is a free sample with 3,018 rows. The full dataset has 34,253 rows across 5 tables.
Multi-table IT service management dataset for a 500-person software and
operations company. Covers 10,000 support tickets across 18 months with
agents, categories, threaded comments, SLA tracking, and escalation logic
aligned to real service-desk workflows and priority-based response targets.
Resolution times follow realistic P1/P2/P3/P4… See the full description on the dataset page: https://huggingface.co/datasets/Harshdj18/help-desk-tickets.help-desk-tickets
Help Desk Tickets (Synthetic) (Free Sample)
This is a free sample with 3,018 rows. The full dataset has 34,253 rows across 5 tables.
Multi-table IT service management dataset for a 500-person software and
operations company. Covers 10,000 support tickets across 18 months with
agents, categories, threaded comments, SLA tracking, and escalation logic
aligned to real service-desk workflows and priority-based response targets.
Resolution times follow realistic P1/P2/P3/P4… See the full description on the dataset page: https://huggingface.co/datasets/siddhantdotexe123/help-desk-tickets.fetch_terminal_huggingface_9087_861abb34_novaretail_support_tickets
NovaRetail Support Ticket Logs
This dataset contains anonymized support ticket logs from the NovaRetail help desk. It is used to benchmark intent classification models.
Dataset Metadata
License: cc-by-nc-4.0
Origin: NovaRetail Help Desk
Review Status: reviewed
Data Fields
ticket_id: unique identifier of the ticket
text: anonymized support request text
category: ticket category (account / shipping / returns / technical)
filesystem_huggingface_9840_z1xmjtic_support_tickets
Support Ticket Export
Fresh export of support tickets from the company's customer support system.
Each record contains ticket metadata, priority, assignment, SLA deadline and
whether the ticket has breached its SLA window. This is the source dataset for
the support-ticket triage workflow.
File: tickets.csv
fsfh6410-support-tickets-0c136b
Support Tickets
Support ticket records for triage processing. Each row contains the ticket id,
customer name, category, priority, status, refund amount (where applicable),
created date, and a short description.
tickets.csv: the ticket records.
policy.md: the triage policy to apply.
This dataset is used by the customer support operations team for automated
triage. The output report is published to a repository with the prefix
fsfh6410-triage-report.
propertypilot-tickets
PropertyPilot — Maintenance Ticket Dataset
Synthetic dataset of 10,500 apartment maintenance tickets generated with
Qwen/Qwen2.5-7B-Instruct via the Hugging Face Inference API.
Used for training and evaluating an AI property-management assistant that triages
tickets, retrieves similar past cases, ranks contractors, and drafts work orders
and tenant replies.
Companion Repository
Embedding model & FAISS index → 0tizm0/propertypilot-recommender
Pre-computed BGE… See the full description on the dataset page: https://huggingface.co/datasets/0tizm0/propertypilot-tickets.github-fetch-hf-9020-support-tickets
Support Ticket Triage Data
Overview
This dataset contains anonymised support ticket records used for triage analysis and customer service quality monitoring. Each record includes ticket identifiers, creation timestamps, customer references, priority levels, current status, and resolution time in hours.
Data Fields
ticket_id (string): Unique identifier for each support ticket.
created_at (string): ISO 8601 timestamp when the ticket was created.… See the full description on the dataset page: https://huggingface.co/datasets/TianfuXinqu/github-fetch-hf-9020-support-tickets.it_support_ticket_classification_pegasus_dataset
IT Support Ticket Classification
Description: Automatically categorize and prioritize IT support tickets based on their text descriptions, enabling more efficient resolution and customer support.
How to Use
Here is how to use this model to classify text into different categories:
from transformers import AutoModelForSequenceClassification, AutoTokenizer
model_name = "interneuronai/it_support_ticket_classification_pegasus"
model =… See the full description on the dataset page: https://huggingface.co/datasets/interneuronai/it_support_ticket_classification_pegasus_dataset.customer-support-tickets
Featuring Labeled Customer Emails and Support Responses
🔧 Synthetic IT Ticket Generator — Custom Dataset
Create a dataset tailored to your own queues & priorities (no PII).
👉 Generate custom data
Define your queues, priorities, language
Need an on-prem AI to auto-classify tickets?→ Open Ticket AI
There are 2 Versions of the dataset, the new version has more tickets, but only languages english and german. So please look at both files, to find what best fits your needs.… See the full description on the dataset page: https://huggingface.co/datasets/alibinfaizan/customer-support-tickets.customer-support-tickets
Featuring Labeled Customer Emails and Support Responses
🔧 Synthetic IT Ticket Generator — Custom Dataset
Create a dataset tailored to your own queues & priorities (no PII).
👉 Generate custom data
Define your queues, priorities, language
Need an on-prem AI to auto-classify tickets?→ Open Ticket AI
There are 2 Versions of the dataset, the new version has more tickets, but only languages english and german. So please look at both files, to find what best fits your needs.… See the full description on the dataset page: https://huggingface.co/datasets/manojroyal23/customer-support-tickets.customer-support-ticketshuggingface_4073_tickets_s726155
Customer Support Tickets Batch
Source dataset for huggingface_4073 ticket triage task.
synthetic-it-callcenter-ticketsgerman-english-email-ticket-classification
Customer Support Tickets (Short Version)
This dataset is a simplified version of the Customer Support Tickets dataset.
Dataset Details:
The dataset includes combinations of the following columns:
type
queue
priority
language
Modifications:
Shortened Version: This version only includes the first three rows for each combination of the above columns (i.e., 'type', 'queue', 'priority', 'language').
This reduction makes the dataset smaller and more manageable… See the full description on the dataset page: https://huggingface.co/datasets/ale-dp/german-english-email-ticket-classification.customer-support-tickets
Featuring Labeled Customer Emails and Support Responses
🔧 Synthetic IT Ticket Generator — Custom Dataset
Create a dataset tailored to your own queues & priorities (no PII).
👉 Generate custom data
Define your queues, priorities, language
Need an on-prem AI to auto-classify tickets?→ Open Ticket AI
There are 2 Versions of the dataset, the new version has more tickets, but only languages english and german. So please look at both files, to find what best fits your needs.… See the full description on the dataset page: https://huggingface.co/datasets/miku1211/customer-support-tickets.huggingface_4073_tickets_s472063
Customer Support Tickets Batch
Source dataset for huggingface_4073 ticket triage task.
filesystem_playwright_with_chunk_huggingface_4048_support_tickets_taf545huggingface_4073_tickets_s101465
Customer Support Tickets Batch
Source dataset for huggingface_4073 ticket triage task.
huggingface_4073_tickets_s440152
Customer Support Tickets Batch
Source dataset for huggingface_4073 ticket triage task.
customer_support_ticket_classification_pegasus_dataset
Customer Support Ticket Classification
Description: Categorize customer support tickets based on their content to improve the efficiency of the support team and provide faster resolution times.
How to Use
Here is how to use this model to classify text into different categories:
from transformers import AutoModelForSequenceClassification, AutoTokenizer
model_name = "interneuronai/customer_support_ticket_classification_pegasus"
model =… See the full description on the dataset page: https://huggingface.co/datasets/interneuronai/customer_support_ticket_classification_pegasus_dataset.customer-support-tickets
Featuring Labeled Customer Emails and Support Responses
🔧 Synthetic IT Ticket Generator — Custom Dataset
Create a dataset tailored to your own queues & priorities (no PII).
👉 Generate custom data
Define your queues, priorities, language
Need an on-prem AI to auto-classify tickets?→ Open Ticket AI
There are 2 Versions of the dataset, the new version has more tickets, but only languages english and german. So please look at both files, to find what best fits… See the full description on the dataset page: https://huggingface.co/datasets/yadavmana/customer-support-tickets.huggingface_7817_4rqaj4_ticketsyour_support_tickets
Dataset Card for Dataset Name
This dataset card aims to be a base template for new datasets. It has been generated using this raw template.
Dataset Details
Dataset Description
Curated by: [More Information Needed]
Funded by [optional]: [More Information Needed]
Shared by [optional]: [More Information Needed]
Language(s) (NLP): [More Information Needed]
License: [More Information Needed]
Dataset Sources [optional]
Repository: [More… See the full description on the dataset page: https://huggingface.co/datasets/bendubb26/your_support_tickets.