Harshdj18/help-desk-tickets
Help Desk Tickets (Synthetic) (Free Sample) This is a free sample with 3,018 rows. The full dataset has 34,253 rows across 5 tables. Multi-table IT service management dataset for a 500-person software and operations company. Covers 10,000 support tickets across 18 months with agents, categories, threaded comments, SLA tracking, and escalation logic aligned to real service-desk workflows and priority-based response targets. Resolution times follow realistic P1/P2/P3/P4… See the full description on the dataset page: https://huggingface.co/datasets/Harshdj18/help-desk-tickets.
Help Desk Tickets (Synthetic) (Free Sample)
This is a free sample with 3,018 rows. The full dataset has 34,253 rows across 5 tables.
Multi-table IT service management dataset for a 500-person software and operations company. Covers 10,000 support tickets across 18 months with agents, categories, threaded comments, SLA tracking, and escalation logic aligned to real service-desk workflows and priority-based response targets.
Resolution times follow realistic P1/P2/P3/P4 distributions, and the dataset includes a major outage in month 6 that causes a 5x spike in ticket volume. Useful for ITSM analytics, queue forecasting, workflow automation, SLA breach reporting, and support-ops ML prototypes.
Sample tables
Full dataset
The complete dataset includes all tables with full row counts:
Formats included: CSV, Parquet, SQLite
[Get the full dataset on Gumroad](https://mindweavetech.gumroad.com)
About
Generated by Mindweave Technologies -- realistic synthetic datasets for developers, QA teams, and data engineers.
Every dataset features:
- Enforced foreign key relationships across all tables
- Realistic statistical distributions (not uniform random)
- Temporal patterns (seasonal, time-of-day, day-of-week)
- Injected anomalies for ML training and anomaly detection
- Deterministic generation (same seed = same output)
Browse all datasets: https://mindweavetech.gumroad.com