datasets
Training and evaluation data, with the modality, task and licence stated up front. Listed live from the Hugging Face Hub.
customer-support-tickets
Featuring Labeled Customer Emails and Support Responses
🔧 Synthetic IT Ticket Generator — Custom Dataset
Create a dataset tailored to your own queues & priorities (no PII).
👉 Generate custom data
Define your queues, priorities, language
Need an on-prem AI to auto-classify tickets?→ Open Ticket AI
There are 2 Versions of the dataset, the new version has more tickets, but only languages english and german. So please look at both files, to find what best fits… See the full description on the dataset page: https://huggingface.co/datasets/Tobi-Bueck/customer-support-tickets.Bitext-events-ticketing-llm-chatbot-training-dataset
Bitext - Events and Ticketing Tagged Training Dataset for LLM-based Virtual Assistants
Overview
This hybrid synthetic dataset is designed to be used to fine-tune Large Language Models such as GPT, Mistral and OpenELM, and has been generated using our NLP/NLG technology and our automated Data Labeling (DAL) tools. The goal is to demonstrate how Verticalization/Domain Adaptation for the [events and ticketing] sector can be easily achieved using our two-step approach to LLM… See the full description on the dataset page: https://huggingface.co/datasets/bitext/Bitext-events-ticketing-llm-chatbot-training-dataset.help-desk-tickets
Help Desk Tickets (Synthetic) (Free Sample)
This is a free sample with 3,018 rows. The full dataset has 34,253 rows across 5 tables.
Multi-table IT service management dataset for a 500-person software and
operations company. Covers 10,000 support tickets across 18 months with
agents, categories, threaded comments, SLA tracking, and escalation logic
aligned to real service-desk workflows and priority-based response targets.
Resolution times follow realistic P1/P2/P3/P4… See the full description on the dataset page: https://huggingface.co/datasets/mindweave/help-desk-tickets.property-pilot-tickets
🏢 PropertyPilot — Maintenance Tickets
A synthetic dataset of 13,725 residential-maintenance tickets written the way real tenants write them — polite, panicked, passive-aggressive, or confused — each paired with operational metadata (category, urgency, assigned contractor, cost, resolution time).
Built for an end-to-end NLP pipeline: triage classification, similar-case retrieval (embeddings + FAISS), and work-order / reply generation.
About this release. Earlier versions of… See the full description on the dataset page: https://huggingface.co/datasets/propertypilot/property-pilot-tickets.synthetic-it-support-tickets
Synthetic IT Support Tickets — PII-Enriched + Redaction Ground Truth
745 synthetic IT service-management incident records for LLM wiki and
retrieval-augmented-generation experiments. Each record is a help-desk/IT-ops incident with
submitted ticket text, timestamped troubleshooting correspondence, structured diagnostics, root
cause, and resolution steps.
The free text is enriched with realistic technical detail and injected synthetic PII. The corpus
ships two authored… See the full description on the dataset page: https://huggingface.co/datasets/ameau01/synthetic-it-support-tickets.processed_support_ticketscustomer_support_ticketslingrow-support-tickets
Lingrow Support Tickets (Synthetic)
A synthetic dataset of 10,000 customer-support tickets for Lingrow,
a real-time multilingual translation and communication platform. Each ticket
contains a customer message (an error report or a how-to question), rich
metadata, and a resolution. The data is fully synthetic — no real customer
information is included.
This dataset was built as the final project for a Data Science course. It powers
the Lingrow Support Copilot: a tool that, given… See the full description on the dataset page: https://huggingface.co/datasets/adiprog14/lingrow-support-tickets.IT-helpdesk-synthetic-ticketstickets-hf-filesystem-terminal-12708-2mgqcd
Customer Support Ticket Registry
This dataset repository is the central registry for the latest batch of customer support tickets awaiting triage. The file tickets.jsonl contains one JSON object per ticket.
Triage outputs (processed_tickets.jsonl and action_summary.json) are published back to this same repository.
itsm_ticketsraw_support_ticketsfood-delivery-support-tickets
Food Delivery Support Tickets (synthetic)
10,153 synthetic English customer-support conversations for a food delivery
platform (à la Wolt / Uber Eats / DoorDash). Each record is a realistic customer
message with structured labels and a professional agent resolution + reply.
Built for the Food Delivery Support Copilot — an assistant that classifies an
incoming ticket, retrieves similar resolved cases, and drafts a reply.
How it was made
Generated locally with the… See the full description on the dataset page: https://huggingface.co/datasets/OrSabbach/food-delivery-support-tickets.customer-ticket-resolution
CUSTOMER_TICKET_RESOLUTION
A preference dataset for CUSTOMER_TICKET_RESOLUTION, harvested from real, human-labelled sources and curated by an automated harvesting harness with an LLM quality gate.
Format
Standard preference / DPO schema — each row:
column
meaning
prompt
the request (originally ticket)
chosen
the human-preferred response
rejected
a worse response to the same prompt
source
the dataset/URL the row was harvested from… See the full description on the dataset page: https://huggingface.co/datasets/316usman/customer-ticket-resolution.filesystem_huggingface_terminal_github_5092_support_tickets_9fa71d6brepro-lottery-ticket
Replicating The Lottery Ticket Hypothesis
An independent, pre-registered replication of both halves of:
Jonathan Frankle and Michael Carbin. The Lottery Ticket Hypothesis: Finding
Sparse, Trainable Neural Networks. ICLR 2019.
arXiv:1803.03635 ·
doi:10.48550/arXiv.1803.03635
All credit for the research is the original authors'. This repository is a
replication — it contains the reproducer's own harness and evidence, and
redistributes no code, data, or weights of the authors'.… See the full description on the dataset page: https://huggingface.co/datasets/Kowshik71/repro-lottery-ticket.github_fetch_huggingface_terminal_9153_q7m3k9_drv_tickets
Support Tickets (Derived)
Dataset ID: DRV-TICKETS
Catalog: CUSTOMER-FEEDBACK-ANALYTICS
Records: 26000
Provenance
This dataset was derived from the following upstream source datasets:
TianfuXinqu/github_fetch_huggingface_terminal_9153_q7m3k9_src_beta
TianfuXinqu/github_fetch_huggingface_terminal_9153_q7m3k9_src_delta
License
License: TBD — reuse terms are under review and will be finalized shortly.
Support-Ticket-Router-12K-Cleaned
🔥 Support-Ticket-Router-12K-Cleaned
This dataset is a cleaned and structured version of real-world-like customer support messages designed for intent classification and routing tasks in SaaS / IT support systems.
It is intended for training and evaluating LLM-based or classical NLP intent classifiers for automated customer support ticket routing.
🧪 Data Source
This dataset is synthetically generated using GPT-4-class models (GPT-4 / GPT-4o-style prompting) with… See the full description on the dataset page: https://huggingface.co/datasets/cngchis/Support-Ticket-Router-12K-Cleaned.customer-support-tickets
Featuring Labeled Customer Emails and Support Responses
🔧 Synthetic IT Ticket Generator — Custom Dataset
Create a dataset tailored to your own queues & priorities (no PII).
👉 Generate custom data
Define your queues, priorities, language
Need an on-prem AI to auto-classify tickets?→ Open Ticket AI
There are 2 Versions of the dataset, the new version has more tickets, but only languages english and german. So please look at both files, to find what best fits your needs.… See the full description on the dataset page: https://huggingface.co/datasets/vasu1111/customer-support-tickets.customer-support-tickets
Featuring Labeled Customer Emails and Support Responses
🔧 Synthetic IT Ticket Generator — Custom Dataset
Create a dataset tailored to your own queues & priorities (no PII).
👉 Generate custom data
Define your queues, priorities, language
Need an on-prem AI to auto-classify tickets?→ Open Ticket AI
There are 2 Versions of the dataset, the new version has more tickets, but only languages english and german. So please look at both files, to find what best fits your needs.… See the full description on the dataset page: https://huggingface.co/datasets/Prady06/customer-support-tickets.github_fetch_huggingface_terminal_9046_nxauzm_upstream_support_tickets
Customer Support Ticket Log (2025)
Anonymized customer support ticket records for calendar year 2025, including ticket category, priority, resolution time, and redacted description.
Dataset ID: SRC-TICKETS
Catalog: ghfht91212cvkqk
Type: Source
Records: 31,880
License: Apache-2.0
huggingface_filesystem_terminal_12679_q7v2m9_source_ticketsfetch_huggingface_terminal_9096_x9p2k_drv_tickets
Support Tickets (Derived)
Normalized support ticket dataset derived from upstream sources.
Dataset ID: DRV-QX-TICKETS
Catalog: x9p2k
Derived from: SRC-QX-BETA, SRC-QX-EPSILON
Records: 26,000
License & Attribution
Derived from: SRC-QX-BETA (Apache-2.0), SRC-QX-EPSILON (CC-BY-4.0)
Released under: CC-BY-4.0
Status: APPROVED
service-desk-ticketsfood-delivery-support-tickets
Food Delivery Support Tickets (synthetic)
10,153 synthetic English customer-support conversations for a food delivery
platform (à la Wolt / Uber Eats / DoorDash). Each record is a realistic customer
message with structured labels and a professional agent resolution + reply.
Built for the Food Delivery Support Copilot — an assistant that classifies an
incoming ticket, retrieves similar resolved cases, and drafts a reply.
How it was made
Generated locally with the… See the full description on the dataset page: https://huggingface.co/datasets/shaked08/food-delivery-support-tickets.telegraph-ticket-resolution-dataset-3ktrain_tickets-yu2020pick\
The train ticket is fixed layout dataset, however, it contains background noise and imaging distortions.
It contains 1,530 synthetic images and 320 real images for training, and 80 real images for testing.
Every train ticket has eight key text fields including ticket number, starting station, train number, destination station, date, ticket rates, seat category, and name.
This dataset mainly consists of digits, English characters, and Chinese characters.support-ticket-dataset
Support Tickets with an AI-Automation Counterfactual
1.5M synthetic support tickets in two matched worlds — one where an AI assistant handles part
of the queue, one staffed entirely by humans. Same tickets, same customers, same attributes.
Only the routing differs.
Most support datasets give you one world and leave you guessing about the other. This one gives
you both, so questions like "what would this have cost without automation?" are measured
rather than estimated.
from… See the full description on the dataset page: https://huggingface.co/datasets/s2pidape/support-ticket-dataset.africa-synth-telecom-customer-support-ticket-records-nigeria
Africa Synth Telecom Customer Support Ticket Records Nigeria | Africa (Electric Sheep Africa metadata inventory)
Size category: 100K<n<1M - Formats: parquet - Sector: technology_digital - Engineered by Electric Sheep Africa
TL;DR
This dataset is part of the Electric Sheep Africa catalog on Hugging Face. It is indexed for African data discovery with standardized metadata, loading guidance, provenance notes, and analyst-oriented context.
What This… See the full description on the dataset page: https://huggingface.co/datasets/electricsheepafrica/africa-synth-telecom-customer-support-ticket-records-nigeria.help-desk-tickets
Help Desk Tickets (Synthetic) (Free Sample)
This is a free sample with 3,018 rows. The full dataset has 34,253 rows across 5 tables.
Multi-table IT service management dataset for a 500-person software and
operations company. Covers 10,000 support tickets across 18 months with
agents, categories, threaded comments, SLA tracking, and escalation logic
aligned to real service-desk workflows and priority-based response targets.
Resolution times follow realistic P1/P2/P3/P4… See the full description on the dataset page: https://huggingface.co/datasets/Harshdj18/help-desk-tickets.