tasksource/help-desk-tickets

Help Desk Tickets Processed tables derived from version 3 of Mohammad Abdellatif's Mendeley Data dataset. The source contains real helpdesk tickets and associated workflow records from an international software company, covering January 2007 through March 2023. Identifiers and message content were masked by the source authors to protect privacy while retaining context. The default config is reporter_messages, with one row per issue that has reporter-authored text. Utterances are… See the full description on the dataset page: https://huggingface.co/datasets/tasksource/help-desk-tickets.