tickets
Datasets
All datasets matching “tickets”customer-support-tickets
Featuring Labeled Customer Emails and Support Responses
🔧 Synthetic IT Ticket Generator — Custom Dataset
Create a dataset tailored to your own queues & priorities (no PII).
👉 Generate custom data
Define your queues, priorities, language
Need an on-prem AI to auto-classify tickets?→ Open Ticket AI
There are 2 Versions of the dataset, the new version has more tickets, but only languages english and german. So please look at both files, to find what best fits… See the full description on the dataset page: https://huggingface.co/datasets/Tobi-Bueck/customer-support-tickets.help-desk-tickets
Help Desk Tickets (Synthetic) (Free Sample)
This is a free sample with 3,018 rows. The full dataset has 34,253 rows across 5 tables.
Multi-table IT service management dataset for a 500-person software and
operations company. Covers 10,000 support tickets across 18 months with
agents, categories, threaded comments, SLA tracking, and escalation logic
aligned to real service-desk workflows and priority-based response targets.
Resolution times follow realistic P1/P2/P3/P4… See the full description on the dataset page: https://huggingface.co/datasets/mindweave/help-desk-tickets.property-pilot-tickets
🏢 PropertyPilot — Maintenance Tickets
A synthetic dataset of 13,725 residential-maintenance tickets written the way real tenants write them — polite, panicked, passive-aggressive, or confused — each paired with operational metadata (category, urgency, assigned contractor, cost, resolution time).
Built for an end-to-end NLP pipeline: triage classification, similar-case retrieval (embeddings + FAISS), and work-order / reply generation.
About this release. Earlier versions of… See the full description on the dataset page: https://huggingface.co/datasets/propertypilot/property-pilot-tickets.synthetic-it-support-tickets
Synthetic IT Support Tickets — PII-Enriched + Redaction Ground Truth
745 synthetic IT service-management incident records for LLM wiki and
retrieval-augmented-generation experiments. Each record is a help-desk/IT-ops incident with
submitted ticket text, timestamped troubleshooting correspondence, structured diagnostics, root
cause, and resolution steps.
The free text is enriched with realistic technical detail and injected synthetic PII. The corpus
ships two authored… See the full description on the dataset page: https://huggingface.co/datasets/ameau01/synthetic-it-support-tickets.processed_support_ticketslingrow-support-tickets
Lingrow Support Tickets (Synthetic)
A synthetic dataset of 10,000 customer-support tickets for Lingrow,
a real-time multilingual translation and communication platform. Each ticket
contains a customer message (an error report or a how-to question), rich
metadata, and a resolution. The data is fully synthetic — no real customer
information is included.
This dataset was built as the final project for a Data Science course. It powers
the Lingrow Support Copilot: a tool that, given… See the full description on the dataset page: https://huggingface.co/datasets/adiprog14/lingrow-support-tickets.