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open-ticket-ai/qwen3-0.6b-queues-university-classifier-de

sourceHugging Faceapache-2.0updated 4mo agoView on Hugging Face

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Model Card

qwen3-0.6b-queues-university-classifier-de

A 20-way text classifier for routing German university support tickets to the correct queue. Fine-tuned from Qwen/Qwen3-0.6B-Base as Qwen3ForSequenceClassification on the queues-university synthetic dataset (~11.4k examples).

Intended use

Classify a ticket (subject + body, concatenated as the input field) into one of 20 canonical university queues:

BEWERBUNGZULASSUNG, IMMATRIKULATIONSTATUS, PRUEFUNGENNOTEN, STUDIENBERATUNGORIENTIERUNG, LEHREMODULE, ITCAMPUSSYSTEME, BIBLIOTHEKMEDIEN, INTERNATIONALMOBILITY, FORSCHUNGDRITTMITTEL, TRANSFERPATENTE, LABORESICHERHEIT, GEBAEUDERAEUME, FINANZENGEBUEHREN, STIPENDIENSOZIALES, WOHNENCAMPUSLEBEN, PERSONALHR, GLEICHSTELLUNGBARRIEREFREIHEIT, CAREERPRAKTIKA, SPORTGESUNDHEIT, RECHT_DATENSCHUTZ.

Quickstart

python

from transformers import pipeline

clf = pipeline(
    "text-classification",
    model="open-ticket-ai/qwen3-0.6b-queues-university-classifier-de",
)
clf("Mein Login zum Campus-Portal funktioniert nicht, ich habe mein Passwort vergessen.")
# -> [{'label': 'IT_CAMPUS_SYSTEME', 'score': 0.98}]

Training

—Base: Qwen/Qwen3-0.6B-Base
—Task head: AutoModelForSequenceClassification (20 labels)
—Epochs: 1, maxseqlength 256, batch 8, grad_accum 2, lr 2e-5, bf16
—Hardware: 1x A100 (Vertex AI europe-west4)
—Training script: otai-studio/apps/cloud_backend/src/ai/training/scripts/train_seq_cls.py

Limitations

—Dataset is synthetic German university support tickets — distribution may differ from your tenant.
—Not safety-aligned; do not use for content moderation.