San-Analytics/TicketIQ-MultiTask

TicketIQ-MultiTask

TicketIQ is a multi-task NLP model for automated customer support ticket triage.

A single RoBERTa encoder fine-tuned with LoRA predicts:

• —Ticket Category
• —Ticket Priority
• —Customer Sentiment

All predictions are produced in a single forward pass.

Model Overview

Architecture:

RoBERTa Base
      │
      ▼
Shared Encoder
      │
 ┌────┼────┐
 ▼    ▼    ▼
Category
Priority
Sentiment
Heads