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Samuel4650p/customer-support-intent-classifier

sourceHugging Faceupdated 1mo agoView on Hugging Face

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Model Card

Customer Support Intent Classifier

A small NLP model that classifies customer-support messages into nine intents using TF-IDF and Logistic Regression.

Intents

passwordreset, loginissue, billingissue, refundrequest, performanceissue, subscriptioncancel, planupgrade, serviceoutage, general_support

Intended use

Educational/portfolio demonstration of NLP and customer-support automation. The training data is synthetic and this model is not intended for production use without additional real-world training and evaluation.

Usage

python

import joblib
model = joblib.load("model.joblib")
print(model.predict(["I need to reset my password"]))

Author

Samuel V