Modelpublic

Kaave19/distilbert-customer-support-intent

sourceHugging Faceapache-2.0updated 4mo agoView on Hugging Face

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Model Card

DistilBERT Customer Support Intent Classifier

Fine-tuned DistilBERT model for 27-class customer support intent detection.

Evaluation Results

Metric	Score
Test Accuracy	0.9981
Test Macro F1	0.9981
Test Weighted F1	0.9981

Usage

python

from transformers import pipeline

classifier = pipeline(
    "text-classification",
    model="Kaave19/distilbert-customer-support-intent"
)

classifier("I want to cancel my order from yesterday")

## Limitations

This model is intended for customer-support-style messages similar to the Bitext dataset. It predicts one intent per message.