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KS-Vijay/urgency-model-aura

sourceHugging Faceapache-2.0updated 1y agoView on Hugging Face

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🚨 Urgency Model Aura (KS-Vijay)

This is a DistilBERT-based text classification model trained to detect the urgency level of textual grievances submitted by startups. It's part of an AI-based Grievance Redressal Platform for startups.

🧠 Use Case

Helps categorize complaints into urgency levels:

—Low
—Medium
—High
—Critical

This allows startups or organizations to prioritize tickets and respond efficiently based on severity.

🔍 How It Works

The model takes in a complaint text and outputs a classification label. It was trained on labeled grievance data using the 🤗 transformers and datasets libraries.

📦 Model Details

—Architecture: DistilBERT
—Framework: PyTorch
—Model type: Text Classification
—Format: safetensors
—Dataset: Custom complaints.csv (internal)
—Labels: Urgency levels (Critical, High, Medium, Low)

🚀 Example Input

text

"My startup's payment system has been offline since morning!"