Datasetpublic

spkc83/retail-bank-conversation-router-data

Retail Bank Conversation Router V6 Hierarchical Data Governed cross-encoder data for a history-aware OOD, hierarchical intent, action, entity-resolution, and relation classifier. Rows include only prior visible user/assistant messages and the current user message. They exclude current-turn tool plans, tool results, expected outputs, and final assistant responses. Train rows: 21686 Validation rows: 4283 Test rows: 4863 Intent labels: view_accounts, view_cards, freeze_card… See the full description on the dataset page: https://huggingface.co/datasets/spkc83/retail-bank-conversation-router-data.

sourceHugging Faceupdated 20d agoView on Hugging Face

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Dataset Card

Retail Bank Conversation Router V6 Hierarchical Data

Governed cross-encoder data for a history-aware OOD, hierarchical intent, action, entity-resolution, and relation classifier.

Rows include only prior visible user/assistant messages and the current user message. They exclude current-turn tool plans, tool results, expected outputs, and final assistant responses.

—Train rows: 21686
—Validation rows: 4283
—Test rows: 4863
—Intent labels: viewaccounts, viewcards, freezecard, replacecard, viewtransactions, disputetransaction, viewtransfers, canceltransfer, viewservicecases, policyknowledge, conversation, otherbanking
—Domain labels: outofdomain, banking, social
—Lane labels: outofdomain, servicing, policy, conversation, other_banking
—Family labels: external, accounts, cards, transactions, transfers, servicecases, policy, social, otherbanking
—Action labels: refuseood, executetool, clarify, retrieve_policy, converse
—Entity-resolution labels: not_required, resolved, missing, ambiguous, ineligible
—Relation labels: contextdependent, agentrepair, topicshift, clarificationanswer, resumepreviousservice