s2pidape/support-ticket-dataset

Support Tickets with an AI-Automation Counterfactual 1.5M synthetic support tickets in two matched worlds — one where an AI assistant handles part of the queue, one staffed entirely by humans. Same tickets, same customers, same attributes. Only the routing differs. Most support datasets give you one world and leave you guessing about the other. This one gives you both, so questions like "what would this have cost without automation?" are measured rather than estimated. from… See the full description on the dataset page: https://huggingface.co/datasets/s2pidape/support-ticket-dataset.