phiai1618/support_tickets_dataset
Welcome to support tickets dataset. Dataset Brief Dataset has two versions: nano alpha Nano version: This dataset contains 60 samples. Each tickets resembles a support ticket. Two main fields are subject and description. Subject is a short title for the ticket, while description contains extended description of the issue. The thrid field is a key_phase, which indicate key phrase of the ticket. You can all split the entire dataset into thress classes: -access -user -disk Key phrases for each… See the full description on the dataset page: https://huggingface.co/datasets/phiai1618/support_tickets_dataset.
Welcome to support tickets dataset.
Dataset Brief
Dataset has two versions:
- nano
- alpha
Nano version: This dataset contains 60 samples.
Each tickets resembles a support ticket. Two main fields are subject and description. Subject is a short title for the ticket, while description contains extended description of the issue.
The thrid field is a key_phase, which indicate key phrase of the ticket.
You can all split the entire dataset into thress classes: -access -user -disk
Key phrases for each class are as follows: { 'access': ['grant access', 'revoke access', 'access profile'], 'user': ['add user', 'delete user', 'modify user','create user'], 'disk': ['disk space', 'disk error', 'disk full'] } How to use this dataset This dataset is designed be used for: -unsupervised tasks (clustering, dimensionality reduction, etc.) -supervised (classification) -llm-based tasks (embdeddings, prompting, RAG, etc.) Examples
- Support Ticket Classification Task: Code @ GitHub Code Walk Through Video: Support Ticket Classification @ YouTube
Alpha version:
Good luck using this dataset!