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melanieyes/adaption-customer-complaints-vn

This dataset is a remastered version prepared using Adaption's Adaptive Data platform. adaption-customer_complaints_vn This dataset contains customer service prompts in Vietnamese, ranging from standard return requests to aggressive demands for high-value compensation. The samples illustrate various tones, including polite inquiries about sizing errors and threatening messages from self-proclaimed influencers regarding late deliveries or app glitches. It serves as a resource… See the full description on the dataset page: https://huggingface.co/datasets/melanieyes/adaption-customer-complaints-vn.

sourceHugging Faceupdated 2mo agoView on Hugging Face
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This dataset is a remastered version prepared using Adaption's Adaptive Data platform.

adaption-customercomplaintsvn

This dataset contains customer service prompts in Vietnamese, ranging from standard return requests to aggressive demands for high-value compensation. The samples illustrate various tones, including polite inquiries about sizing errors and threatening messages from self-proclaimed influencers regarding late deliveries or app glitches. It serves as a resource for analyzing customer sentiment, identifying fraud attempts, and training support bots to handle diverse interaction styles.

Dataset size

There are 956 data points in this dataset. This is an instruction tuning dataset.

Quality of Remastered Dataset

The final quality is A, with a relative quality improvement of 86.0%.

Domain

  • —Fashion-beauty (66%)
  • —Corporate-business (14%)
  • —Marketing (6%)

Language

  • —English (98%)
  • —Vietnamese (2%)

Tone

  • —Helpful (74%)
  • —Professional (16%)
  • —Cautious (8%)

Evaluation Results

  • —Quality Gains: <img src="https://proteus-prod-public.s3.us-east-1.amazonaws.com/temp/6c2f237c-a5fa-456d-80aa-60cc76af17ff.png" alt="QualityGains" style="max-width: 50%; display: block; margin-left: auto; margin-right: auto;" />
  • —Grade Improvement: <img src="https://proteus-prod-public.s3.us-east-1.amazonaws.com/temp/7487d0e0-66c4-4c80-8637-b07c795dbd53.png" alt="Grade" style="max-width: 50%; display: block; margin-left: auto; margin-right: auto;" />
  • —Percentile Chart: <img src="https://proteus-prod-public.s3.us-east-1.amazonaws.com/temp/53e9eb1e-ffbd-4f82-95dc-22f0b1a10216.png" alt="Percentile Chart" style="max-width: 50%; display: block; margin-left: auto; margin-right: auto;" />