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Roy229/huggingface_7182_08y23zsp_support_tickets

NimbusCloud Support Tickets Q3 Export Latest weekly export of customer-support tickets from the NimbusCloud ticketing system, published by the DataOps team for downstream triage and reporting. Export run: 08y23zsp · Published at: 2026-08-14 Layout data/tickets.csv - the raw ticket records with 14 rows (11 open). policy/escalation_policy.json - the escalation business rules. Ticket fields Field Type Description ticket_id string Unique… See the full description on the dataset page: https://huggingface.co/datasets/Roy229/huggingface_7182_08y23zsp_support_tickets.

sourceHugging Facemitupdated 1mo agoView on Hugging Face

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NimbusCloud Support Tickets Q3 Export

Latest weekly export of customer-support tickets from the NimbusCloud ticketing system, published by the DataOps team for downstream triage and reporting.

Export run: 08y23zsp · Published at: 2026-08-14

Layout

—data/tickets.csv - the raw ticket records with 14 rows (11 open).
—policy/escalation_policy.json - the escalation business rules.

Ticket fields

Field	Type	Description
`ticket_id`	string	Unique ticket identifier (e.g. `TK-2101`).
`customer_name`	string	Name of the customer.
`company`	string	Customer company.
`plan`	string	Plan tier (`Enterprise`, `Standard`, `Free`).
`priority`	string	`High`, `Medium` or `Low`.
`sentiment_score`	number	0..1 customer-satisfaction proxy.
`category`	string	`Technical`, `Billing`, `General`, `Feature Request`.
`status`	string	`open`, `resolved`.
`first_response_hours`	number	Hours until first agent response.
`description`	string	Short description of the issue.