HumynLabs/e-commerce-customersupport-english-audio

E-Commerce Customer Support English Audio Dataset

Text spoken by all participants:

"My order hasn’t arrived yet; can you track it? It was supposed to be delivered yesterday, and I’m worried it’s lost. Please provide an update."

The dataset supports training and evaluation of models in:

• —Automatic Speech Recognition (ASR)
• —Emotional tone classification
• —Voice synthesis and generation
• —Emotion-aware conversational agents

Intended Uses

✅ Direct Use

• —Training and benchmarking ASR models with Indian-accented English
• —Emotion detection and classification from voice
• —Research in affective computing and empathetic AI

❌ Out-of-Scope Use

• —Real-time or production-grade systems
• —Commercial use without proper CC BY 4.0 attribution
• —Clinical or diagnostic use cases

Considerations and Limitations

• —❗ The dataset is small (<1,000 samples) and not fully representative of India's linguistic and emotional diversity
• —💡 Emotions are subjective — classification results may vary by listener or model
• —🔄 Future versions will aim to expand multilingual support and speaker diversity

License

CC BY 4.0 — You can use, modify, and share the dataset with appropriate credit.

Contact

• —For queries or collaborations related to datasets, contact at :
• —anoushka@kgen.io
• —abhishek.vadapalli@kgen.io