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Fernandosr85/adaption-consumer-finance-complaints

This dataset is a remastered version prepared using Adaption's Adaptive Data platform. adaption-consumer_finance_complaints This dataset contains consumer complaints regarding financial products and services, including banking, credit cards, debt collection, and money transfers. Each entry consists of a user-submitted narrative describing a specific issue, paired with a structured classification of the product, issue type, and sub-issue. The content highlights common grievances… See the full description on the dataset page: https://huggingface.co/datasets/Fernandosr85/adaption-consumer-finance-complaints.

sourceHugging Faceupdated 3mo agoView on Hugging Face
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This dataset is a remastered version prepared using Adaption's Adaptive Data platform.

adaption-consumerfinancecomplaints

This dataset contains consumer complaints regarding financial products and services, including banking, credit cards, debt collection, and money transfers. Each entry consists of a user-submitted narrative describing a specific issue, paired with a structured classification of the product, issue type, and sub-issue. The content highlights common grievances such as unauthorized account closures, missing funds, disputed charges, and poor customer service resolution.

Dataset size

There are 12,346 data points in this dataset. This is an instruction tuning dataset.

Quality of Remastered Dataset

The final quality is D, with a relative quality improvement of -20.0%.

Domain

  • —Personal-finance (50%)
  • —Legal (48%)
  • —Corporate-business (2%)

Language

  • —English (96%)
  • —French (4%)

Tone

  • —Helpful (70%)
  • —Professional (22%)
  • —Urgent (4%)

Evaluation Results

  • —Quality Gains: <img src="https://proteus-prod-public.s3.us-east-1.amazonaws.com/temp/01d5672a-f028-4f78-bee2-a9b2857ae058.png" alt="QualityGains" style="max-width: 50%; display: block; margin-left: auto; margin-right: auto;" />
  • —Grade Improvement: <img src="https://proteus-prod-public.s3.us-east-1.amazonaws.com/temp/16e6b355-2db4-4462-b303-4bd623d98ca8.png" alt="Grade" style="max-width: 50%; display: block; margin-left: auto; margin-right: auto;" />
  • —Percentile Chart: <img src="https://proteus-prod-public.s3.us-east-1.amazonaws.com/temp/97645428-3fb5-4451-906f-6269d1df8dee.png" alt="Percentile Chart" style="max-width: 50%; display: block; margin-left: auto; margin-right: auto;" />