AxonData/polish-contact-center-speech-dataset

Polish Contact Center Speech Dataset - Customer Service Audio

1,000+ hours of real-world Polish call center audio with transcripts. Train speech recognition, sentiment analysis, and customer support AI models on authentic telephone conversations

Dataset Summary

Key Features

✅ 1,000+ hours of inbound & outbound calls ✅ 100% Polish telephone conversations ✅ Real-world audio - no synthetic data ✅ Full transcripts in Polish and in English

### Full version of dataset is availible for commercial usage - leave a request on our website Axonlabs to purchase the dataset 💰

Audio Specifications

• —Format: Single-channel (mono) telephone speech
• —Sample rate: 8,000 Hz
• —Quality: Real-world call center environment
• —Annotations: Automatic (machine-generated) speaker role labels (Agent/Customer)

Real-world Polish call center recordings for:

• —Speech Recognition & Audio Transcription (telephone quality, 8kHz)
• —Sentiment Analysis from customer service dialogs
• —Conversation Analytics (intent detection, topic classification)
• —Speaker Diarization (Agent/Customer roles)
• —Dialog Summarization for QA and CRM automation

Dataset Composition

Domains

• —Customer Support: Technical issues, product questions, troubleshooting
• —Sales: Product inquiries, upselling, cross-selling
• —Billing/Account: Payment issues, account management, billing questions
• —Finance: Account management, financial services
• —Pharma: Healthcare-related customer service

Call Types

• —Inbound: Customer-initiated calls
• —Outbound: Agent-initiated calls

Speaker Roles

All recordings include role annotations:

• —Agent: Call center representative
• —Customer: End user