yogeshwaran13/ticket-triage-openenv

🎫 Ticket Triage — OpenEnv RL Environment

A real-world OpenEnv environment where an RL agent learns to triage customer support tickets.

🎯 Task

Assign the correct action to each support ticket based on priority, category, wait time, and sentiment.

🕹️ Action Space

👁️ Observation Space

📊 Task Levels

• —Easy → 5 tickets, low pressure
• —Medium → 10 tickets, moderate pressure
• —Hard → 20 tickets, high pressure + angry customers

🚀 Setup

docker build -t ticket-triage .
docker run -p 7860:7860 ticket-triage

📈 Baseline Scores