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sweta-chovatiya/ai-customer-service-dashboard

sourceHugging Faceupdated 9mo agoView on Hugging Face

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App README

AI Customer Support Chatbot Dashboard

A production-ready customer support chatbot with:

—RAG-powered answers from your uploaded documents (PDFs, TXTs, CSVs)
—Admin Dashboard with conversation logs, sentiment trends, and analytics
—PII masking and polite tone enforcement
—Escalation detection when customers need human help

Quick Start

1.Enter your Groq API Key in the sidebar
2.Upload knowledge base documents in the Knowledge Base tab
3.Test the bot in Chat Simulator
4.Monitor conversations in Dashboard

Configuration

Variable	Default	Description
`GROQ_API_KEY`	(required)	Your Groq API key
`GROQ_BASE_URL`	`https://api.groq.com`	API base URL (without `/openai/v1`)
`GROQ_MODEL_NAME`	`llama-3.3-70b-versatile`	Model to use

⚠️ Important: Do NOT include /openai/v1 in the base URL—the Groq SDK appends it automatically.