prudhvirekula/muffin-chatbot

🧁 Muffin – LLM-Powered Customer Churn & LTV Assistant

Muffin is a conversational AI assistant built with Streamlit and powered by Mistral-7B (via OpenRouter). It explains why customers are likely to churn and provides actionable insights to retain them, combining machine learning predictions with natural language reasoning.

📌 Features

• —📊 Predicts customer churn and lifetime value (LTV)
• —🤖 Chat interface powered by Mistral-7B using OpenRouter API
• —🧠 Answers questions like “Why is this customer at risk?” or “How can we retain them?”
• —🧮 Uses sentence-transformers, scikit-learn, and custom logic for contextual responses
• —🐳 Fully Dockerized and runs seamlessly on Hugging Face Spaces

🚀 How It Works

1. 1.Select a customer by index or profile
2. 2.Ask any question from the suggestions or manually
3. 3.Muffin responds using LLM + rules + ML insights
4. 4.Use it to understand churn drivers, LTV trends, and segment behaviors

⚙️ Tech Stack

• —Python · Streamlit · Docker
• —Scikit-learn · LSTM · Sentence Transformers
• —OpenRouter (Mistral-7B) · Requests · JSON
• —Hosted on Hugging Face Spaces (Docker-based)