Shreyakb/it-ticket-routing

IT Ticket Routing Automation

A free, browser-only ticket routing demo. MiniLM generates text embeddings and the original trained XGBoost classifiers predict category, issue type, and priority. All inference runs locally in a web worker. Ticket text is not sent to a prediction API. First use downloads model assets; later requests reuse the loaded models.

The demo uses MiniLM + XGBoost, not the DistilBERT research model. The historical benchmark chart compares the trained pipelines; it is not a browser speed benchmark. Predictions can be incorrect. Low category confidence is marked for human review.

Embedding model: all-MiniLM-L6-v2 (Apache-2.0), using the full-precision ONNX export from Xenova, revision 751bff37182d3f1213fa05d7196b954e230abad9.