EshwarChandra/OpenENV_Hackathon

📧 Email Triage Agent (OpenEnv)

An interactive AI environment that simulates real-world enterprise email triage.

🧠 What This System Does

This project models how companies handle incoming emails by:

• —📩 Classifying emails (billing, technical, sales, etc.)
• —⚡ Assigning priority based on SLA urgency
• —🔀 Routing emails to the correct team
• —🎯 Evaluating decisions using a reward system

🚀 Key Features

• —✅ Multi-step decision environment
• —✅ SLA-aware prioritization
• —✅ Queue-based email handling
• —✅ Reward-driven evaluation
• —✅ Interactive Gradio UI (live demo)

🎮 How to Use (Demo)

1. 1.Select a task:
2. 2.easy → basic classification
3. 3.medium → queue + SLA decisions
4. 4.hard → multi-step + strict constraints

1. 1.Click 🔄 Reset Environment

1. 1.Choose:
2. 2.Category
3. 3.Priority
4. 4.Assign To

1. 1.Click 🚀 Submit Action

1. 1.Observe:
2. 2.Reward score
3. 3.Next email
4. 4.System behavior

⚡ Quick Demo

Use built-in buttons:

• —✅ Correct Decision → optimal handling (high reward)
• —❌ Wrong Decision → poor handling (low/negative reward)

🏗️ Environment Design

Observation

The agent receives:

• —Current email
• —Queue length
• —Active SLA pressure
• —Previous actions

Action Format

{
  "category": "billing | technical | sales | spam | other",
  "priority": "low | medium | high | urgent",
  "assign_to": "support | engineering | sales | ignore",
  "draft_reply": "optional (used in hard task)"
}