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EnoDev88/ticket-triage-env

sourceHugging Faceapache-2.0updated 6mo agoView on Hugging Face
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App README

Ticket Triage Env — OpenEnv Environment

A customer support ticket triage environment where an LLM agent classifies, prioritizes, and drafts responses to real-world support tickets.

Tasks

TaskDifficultyWhat agent must do
classifyEasyIdentify ticket category (billing/technical/shipping/general)
triageMediumCategory + priority + department
resolveHardWrite empathetic draft response covering required key points

Reward Function

  • —classify: 1.0 correct / 0.0 wrong
  • —triage: 0.4×category + 0.4×priority + 0.2×department
  • —resolve: fraction of required response key-points covered

Running Baseline

bash
export IMAGE_NAME=registry.hf.space/EnoDev88-ticket-triage-env:latest
export HF_TOKEN=hf_xxxx
export TICKET_TRIAGE_TASK=classify
python inference.py