datasets
Training and evaluation data, with the modality, task and licence stated up front. Listed live from the Hugging Face Hub.
call-center-records
Call Center Records & Agent Performance Dataset (Free Sample)
This is a free sample with 2,013 rows. The full dataset has 19,959 rows across 3 tables.
Call detail records for a simulated insurance company call center with 25 agents
handling 35,000 calls over 12 months. Includes IVR menu paths, agent assignments,
call outcomes, hold times, transfer chains, and customer satisfaction scores.
Features realistic patterns: Monday morning surge, lunch dip, seasonal peaks
during open… See the full description on the dataset page: https://huggingface.co/datasets/mindweave/call-center-records.home-telecom-callcenter-transcripts-viewer
Home/Telecom Call Center Transcript Viewer V2
This public dataset is a flattened viewer copy of one source archive from AIxBlock/92k-real-world-call-center-scripts-english:
home_ervice_inbound&telecom _outbound.zip
It was converted so Hugging Face Data Studio can display the contents as regular Parquet tables.
Splits
default/train: one row per transcript, all 3,239 transcripts from the source zip.
turns/turns: one row per inferred timestamp/sentence turn, linked by… See the full description on the dataset page: https://huggingface.co/datasets/yevgeniy03/home-telecom-callcenter-transcripts-viewer.call_center_data_csvsynthetic-it-callcenter-ticketsafrica-synth-retail-and-ecommerce-call-center-transcripts-nigeria
Call Center Transcripts | Africa (Electric Sheep Africa metadata inventory)
Size category: 100K<n<1M - Formats: parquet - Sector: culture_language - Engineered by Electric Sheep Africa
TL;DR
This dataset is part of the Electric Sheep Africa catalog on Hugging Face. It is indexed for African data discovery with standardized metadata, loading guidance, provenance notes, and analyst-oriented context.
What This Dataset Covers
Public datasets help… See the full description on the dataset page: https://huggingface.co/datasets/electricsheepafrica/africa-synth-retail-and-ecommerce-call-center-transcripts-nigeria.abwanderung-im-call-center
Abwanderung im Call Center |
High-quality synthetic dataset for machine learning and data analysis.
📊 Dataset Overview
Rows: 500,000 (sample: 1,000)
Columns: 11
Quality Score: 99%
Format: CSV
Type: 100% Synthetic
🎯 Features
Anzahl_der_Abwaender
Durchschnittliche_AbwaenderproZeit
Häufigkeit_der_Abwaender
Grund_für_Abwaender
Zeitpunkt_der_Abwaender
Kundenkategorie
Abwaendergruppe
Produktart
Kundenbedienungslevel
Abwanderungsgrad
... and 1 more… See the full description on the dataset page: https://huggingface.co/datasets/MarvHins/abwanderung-im-call-center.vi-callcenter-silver-evalsynthetic-it-callcenter-ticketsBased on KameronB/synthetic-it-callcenter-tickets, and modified as follows:
Only considers tickets with customer role
Consolidated the assignment groups
Added a priority column
Removed rows from assignment group "BUILDING 01 SUPPORT"
Sampled ~100 rows from each (consolidated) assignment group
Malaysian-Call-Center-Language-Switching