datasets
Training and evaluation data, with the modality, task and licence stated up front. Listed live from the Hugging Face Hub.
call-center-records
Call Center Records & Agent Performance Dataset (Free Sample)
This is a free sample with 2,013 rows. The full dataset has 19,959 rows across 3 tables.
Call detail records for a simulated insurance company call center with 25 agents
handling 35,000 calls over 12 months. Includes IVR menu paths, agent assignments,
call outcomes, hold times, transfer chains, and customer satisfaction scores.
Features realistic patterns: Monday morning surge, lunch dip, seasonal peaks
during open… See the full description on the dataset page: https://huggingface.co/datasets/mindweave/call-center-records.call_center_data_csvsynthetic-it-callcenter-ticketsCall_Centerabwanderung-im-call-center
Abwanderung im Call Center |
High-quality synthetic dataset for machine learning and data analysis.
📊 Dataset Overview
Rows: 500,000 (sample: 1,000)
Columns: 11
Quality Score: 99%
Format: CSV
Type: 100% Synthetic
🎯 Features
Anzahl_der_Abwaender
Durchschnittliche_AbwaenderproZeit
Häufigkeit_der_Abwaender
Grund_für_Abwaender
Zeitpunkt_der_Abwaender
Kundenkategorie
Abwaendergruppe
Produktart
Kundenbedienungslevel
Abwanderungsgrad
... and 1 more… See the full description on the dataset page: https://huggingface.co/datasets/MarvHins/abwanderung-im-call-center.synthetic-it-callcenter-ticketsBased on KameronB/synthetic-it-callcenter-tickets, and modified as follows:
Only considers tickets with customer role
Consolidated the assignment groups
Added a priority column
Removed rows from assignment group "BUILDING 01 SUPPORT"
Sampled ~100 rows from each (consolidated) assignment group
kcc_call_center_query_embeddedLDP_callcenter_small