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1ID,Resume_str,Resume_html,Category255746506," FITNESS TRAINER Professional Summary Articulate Certified Personal Trainer driven to succeed. Strategic planning and client relationship management expert. Looking to advance my career here at Planet Fitness and take my member oriented approach to a reach a much larger scale of members. Core Qualifications Very broad background in Fitness Industry. Graduated in the top 10% in my graduating class. 15+ years motivating people as a coach getting people to perform at a high level. Diverse background with coaching/fitness/sales. Expert communicator to help drive success and motivate. CPR/First Aid Certified. ASFA Certified Fitness Trainer. 10+ years of doing public speaking engagements in the sport of softball to prospective coaches. Experience Fitness Trainer August 2014 to Current Company Name － City , State Taught and implemented all classes in the PE@PF schedule. Made great relationships with members and gave them +1%. Designed specific workouts for each member and made myself available to make the members feel special about what they are doing. Added to the biggest loser class to make it more effective and enjoyable to our members. Taught over 40+ classes per week. Assistant Softball Coach/Recruiting Coordinator January 2013 to Current Company Name － City , State Plan, organize, and conduct practice sessions. Plan and direct physical conditioning programs that will enable athletes to achieve maximum performance. Identify and recruit potential student athletes by attending games, sending recruitment letters, and meeting and conducting tours with potential recruits on campus. Ability to use FrontRush application daily to monitor our recruiting database and maintain relationships with potential student-athletes. Coached 2013 NAC Rookie of the Year and on staff that won 2013 Coach of the Year Honors. Assistant Softball Coach/Strength and Conditioning Coach September 2012 to August 2013 Company Name － City , State Aided in finding colleges for all fourteen members of team ranging from Division I to Division III. Built strong networking relationships with college coaches at each level and was able to travel across the country during this time to hone my skills. Serve as tournament host including scheduling of games, staff, outside vendors. Golf Department Manager/Senior Sales January 2011 to December 2012 Company Name － City , State Sold or arranged for delivery, insurance, financing, or service contracts for merchandise. Placed special orders or call other stores to find desired items. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires. Increased sales in golf department 30% in year one and 20% in year two. Practiced customer service in high volume, busy environment. Athletic Department Assistant/Game Day Manager/Fitness Center Coordinator September 2006 to August 2010 Company Name － City , State Scheduled all athletic facility requests for athletic department as well as outside interests. Scheduled usage of, and maintained athletic department vehicles for use by athletic department as well as other school departments. Processed athletic department purchase orders / managed orders received within athletic department. Participated in faculty and college committee activities. Represented institution at community and campus events, in meetings with other institution personnel, and during accreditation processes. Managed all equipment for all six varsity sports and all of our intramural programs. Acted as site manager for soccer, basketball, and softball events on campus. Also managed field maintenance of all athletic facilities on campus which included soccer and softball field along with our college gymnasium. Scheduled student-workers for to ensure fitness center was up to date. Also made recommendations for new equipment and made sure that the equipment was maintained and up to date. Assistant Softball Coach January 2004 to August 2011 Company Name － City , State Member of 2005 NFCA/Speedline National Coaching Staff of the Year. Won 2005 and 2006 conference championships. Had a winning season in all but one season including a program best 31 wins in 2010. Qualified for post season play each season and was region runner-up in 2005. Coached seven NFCA/NJCAA All-Americans and nine Academic All-Americans. Education B.A : Sport and Recreation Management , May 2014 New England College － City , State GPA: Graduated Magna Cum Laude. Sport and Recreation Management Graduated Magna Cum Laude . A.A : Liberal Arts , May 2005 SUSSEX COUNTY COMMUNITY COLLEGE － City , State Liberal Arts Work History Company Name Company Name Skills Academic, Coach, Coaching, contracts, customer service, database, delivery, financing, insurance, letters, meetings, NAC, networking, personnel, policies, processes, recruiting, recruitment, sales, scheduling ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME683542625"" style=""padding-top:0px;""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_683542625_1_444011469"" style=""padding-top:0px;""> <div class=""name thinbottomborder"" itemprop=""name""> <span class=""field"" id=""683542625FNAM1""> </span> <span> </span> <span class=""field"" id=""683542625LNAM1""> FITNESS TRAINER</span> </div> <div class=""myGap""> </div> <div class=""lowerborder thinbottomborder""> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM683542627"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_SUMM683542627""> Professional Summary</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_683542627_1_444012404"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""683542627FRFM1""> <p align=""LEFT""> Articulate Certified Personal Trainer driven to succeed. Strategic planning and client relationship management expert. Looking to advance my career here at Planet Fitness and take my member oriented approach to a reach a much larger scale of members.</p> </div> </div> </div> <div class=""section"" id=""SECTION_HILT683542628"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_HILT683542628""> Core Qualifications</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_683542628_1_444012867"" style=""padding-top:0px;""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1 charspace"" id=""683542628SKC11""> <ul> <li> Very broad background in Fitness Industry.</li> <li> Graduated in the top 10% in my graduating class.</li> <li> 15+ years motivating people as a coach getting people to perform at a high level.</li> <li> Diverse background with coaching/fitness/sales.</li> <li> Expert communicator to help drive success and motivate.</li> </ul> </td> <td class=""field twocol_2 charspace"" id=""683542628SKC21""> <ul> <li> CPR/First Aid Certified.</li> <li> ASFA Certified Fitness Trainer.</li> <li> 10+ years of doing public speaking engagements in the sport of softball to prospective coaches.</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR683542629"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_EXPR683542629""> Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_683542629_1_444012129"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""683542629JTIT1""> Fitness Trainer</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""683542629JSTD1""> August 2014</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""683542629EDDT1""> Current</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""683542629COMP1"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""683542629JCIT1"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""683542629JSTA1"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""683542629JDES1"" itemprop=""description""> <ul> <li> Taught and implemented all classes in the PE@PF schedule.</li> <li> Made great relationships with members and gave them +1%.</li> <li> Designed specific workouts for each member and made myself available to make the members feel special about what they are doing.</li> <li> Added to the biggest loser class to make it more effective and enjoyable to our members.</li> <li> Taught over 40+ classes per week.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_683542629_2_444011471"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""683542629JTIT2""> Assistant Softball Coach/Recruiting Coordinator</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""683542629JSTD2""> January 2013</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""683542629EDDT2""> Current</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""683542629COMP2"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""683542629JCIT2"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""683542629JSTA2"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""683542629JDES2"" itemprop=""description""> <ul> <li> Plan, organize, and conduct practice sessions.</li> <li> Plan and direct physical conditioning programs that will enable athletes to achieve maximum performance.</li> <li> Identify and recruit potential student athletes by attending games, sending recruitment letters, and meeting and conducting tours with potential recruits on campus.</li> <li> Ability to use FrontRush application daily to monitor our recruiting database and maintain relationships with potential student-athletes.</li> <li> Coached 2013 NAC Rookie of the Year and on staff that won 2013 Coach of the Year Honors.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_683542629_3_444011472"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""683542629JTIT3""> Assistant Softball Coach/Strength and Conditioning Coach</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""683542629JSTD3""> September 2012</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""683542629EDDT3""> August 2013</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""683542629COMP3"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""683542629JCIT3"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""683542629JSTA3"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""683542629JDES3"" itemprop=""description""> <ul> <li> Aided in finding colleges for all fourteen members of team ranging from Division I to Division III.</li> <li> Built strong networking relationships with college coaches at each level and was able to travel across the country during this time to hone my skills.</li> <li> Serve as tournament host including scheduling of games, staff, outside vendors.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_683542629_4_444011473"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""683542629JTIT4""> Golf Department Manager/Senior Sales</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""683542629JSTD4""> January 2011</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""683542629EDDT4""> December 2012</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""683542629COMP4"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""683542629JCIT4"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""683542629JSTA4"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""683542629JDES4"" itemprop=""description""> <ul> <li> Sold or arranged for delivery, insurance, financing, or service contracts for merchandise.</li> <li> Placed special orders or call other stores to find desired items.</li> <li> Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.</li> <li> Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.</li> <li> Increased sales in golf department 30% in year one and 20% in year two.</li> <li> Practiced customer service in high volume, busy environment.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_683542629_5_444011474"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""683542629JTIT5""> Athletic Department Assistant/Game Day Manager/Fitness Center Coordinator</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""683542629JSTD5""> September 2006</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""683542629EDDT5""> August 2010</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""683542629COMP5"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""683542629JCIT5"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""683542629JSTA5"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""683542629JDES5"" itemprop=""description""> <ul> <li> Scheduled all athletic facility requests for athletic department as well as outside interests.</li> <li> Scheduled usage of, and maintained athletic department vehicles for use by athletic department as well as other school departments.</li> <li> Processed athletic department purchase orders / managed orders received within athletic department.</li> <li> Participated in faculty and college committee activities.</li> <li> Represented institution at community and campus events, in meetings with other institution personnel, and during accreditation processes.</li> <li> Managed all equipment for all six varsity sports and all of our intramural programs.</li> <li> Acted as site manager for soccer, basketball, and softball events on campus.</li> <li> Also managed field maintenance of all athletic facilities on campus which included soccer and softball field along with our college gymnasium.</li> <li> Scheduled student-workers for to ensure fitness center was up to date. Also made recommendations for new equipment and made sure that the equipment was maintained and up to date.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_683542629_6_444011475"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""683542629JTIT6""> Assistant Softball Coach</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""683542629JSTD6""> January 2004</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""683542629EDDT6""> August 2011</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""683542629COMP6"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""683542629JCIT6"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""683542629JSTA6"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""683542629JDES6"" itemprop=""description""> <ul> <li> Member of 2005 NFCA/Speedline National Coaching Staff of the Year.</li> <li> Won 2005 and 2006 conference championships.</li> <li> Had a winning season in all but one season including a program best 31 wins in 2010.</li> <li> Qualified for post season play each season and was region runner-up in 2005.</li> <li> Coached seven NFCA/NJCAA All-Americans and nine Academic All-Americans.</li> </ul> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC683542630"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_EDUC683542630""> Education</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_683542630_1_444011479"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""683542630DGRE1"" itemprop=""name""> B.A</span> <span> : </span> <span class=""programline"" dependency=""STUY"" id=""683542630STUY1""> Sport and Recreation Management</span> <span> , </span> <span class=""jobdates"" id=""683542630GRYR1""> May 2014</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""683542630SCHO1"" itemprop=""name""> New England College</span> <span> － </span> <span class=""joblocation jobcity"" id=""683542630SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""683542630SSTA1""> State</span> <span class=""joblocation jobstate"" id=""683542630SCNT1""> </span> </span> <span class=""paddedline""> <span> GPA: </span> <span class=""field"" id=""683542630GRPA1""> Graduated Magna Cum Laude.</span> </span> <span class=""paddedline""> <span class=""field"" id=""683542630FRFM1""> <p align=""LEFT""> Sport and Recreation Management Graduated <i> Magna Cum Laude</i> .</p> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_683542630_2_444011480"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""683542630DGRE2"" itemprop=""name""> A.A</span> <span> : </span> <span class=""programline"" dependency=""STUY"" id=""683542630STUY2""> Liberal Arts</span> <span> , </span> <span class=""jobdates"" id=""683542630GRYR2""> May 2005</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""683542630SCHO2"" itemprop=""name""> SUSSEX COUNTY COMMUNITY COLLEGE</span> <span> － </span> <span class=""joblocation jobcity"" id=""683542630SCIT2""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""683542630SSTA2""> State</span> <span class=""joblocation jobstate"" id=""683542630SCNT2""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""683542630FRFM2""> Liberal Arts</span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_WRKH683542632"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_WRKH683542632""> Work History</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_683542632_1_444011477"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""683542632COMP1"" itemprop=""name""> Company Name</span> <span class=""joblocation jobcity"" id=""683542632JCIT1"" itemprop=""addressLocality""> </span> <span class=""joblocation jobstate"" id=""683542632JSTA1"" itemprop=""addressRegion""> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""683542632JDES1"" itemprop=""description""> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_683542632_2_444011478"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""683542632COMP2"" itemprop=""name""> Company Name</span> <span class=""joblocation jobcity"" id=""683542632JCIT2"" itemprop=""addressLocality""> </span> <span class=""joblocation jobstate"" id=""683542632JSTA2"" itemprop=""addressRegion""> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""683542632JDES2"" itemprop=""description""> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_AFIL683542631"" style=""padding-top:0px;""> </div> <div class=""section"" id=""SECTION_SKLL683542633"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_SKLL683542633""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_683542633_1_444011481"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""683542633FRFM1""> Academic, Coach, Coaching, contracts, customer service, database, delivery, financing, insurance, letters, meetings, NAC, networking, personnel, policies, processes, recruiting, recruitment, sales, scheduling</div> </div> </div> </div>",FITNESS328635795," DRIVER Summary As a passionate and dedicated professional with more than five years of experience in the fields of law, linguistics and interpretation, I write to apply for the (...) position with (....). 4I graduated with a Bachelor's degree in Academic Law from J.S.S. Law College in Karnataka, India. I utilized my substantial knowledge of legal practices in Karnataka, where I provided legal aid to civil societies, government organizations, and impoverished community members on issues of child abuse. I developed valuable communication and management skills while making strong contributions to an important social issue during my time at the Legal Aid Cell. Highlights Microsoft Office including Word, Excel, and PowerPoint from Aptech Learning Institution. Microsoft Office including Word, Excel, and PowerPoint from Aptech Learning Institution. Accomplishments I AM FLIXILBEL AND HARD WORKING . Experience DRIVER April 2015 to March 2016 Company Name － City , State Welcome Costumers to my car. Asking them where he/she wants to go. And sometimes my friends calling me for helping them for changing their batteries. And also to change the tires. Server Fire of Brazil 07/02/2014 - till now Hold an important role in the food service industry. Greeting customers as they arrive. Arrange for appropriate seating arrangements and take orders. Pleasant and welcoming as customer satisfaction and retention is my prime concern Ensure that the menu is available and in good physical condition. Direct or escort quests to their seats. Relation Officer September 2013 to March 2014 Company Name － City , State Compiled information for reports and filed documents to be distributed to related offices and provinces. Traveled to provinces once a week to assess the situation of each area and draft reports accordingly. Assisted manager with administrative duties as necessary. Translator, Legal and Cultural Adivsor. International Security Assistant January 2011 to January 2013 Company Name － City , State Provided live and direct translation between Farsi (Daro), Pashto, and English for American military personnel in official meetings with regional governor, police headquarters, ANCOP (Afghan National Civil Order Police), CDP (Community Development Program) local chiefs, elders, municipality, Education Department of Kunduz Province in order to ensure security and implementation of infrastructure projects throughout the province. Translated confidential government/military documents, letters of complaint from civilians, and other classified information while maintaining exceptional levels of confidentiality. Maintained line of communication with management through recordkeeping and other administrative processes. Case Researcher January 2010 to January 2011 Company Name － City , State Provided holistic and comprehensive case management services to all clients. Maintained a caseload of families and met with each client weekly for up to 12 months. Input accurate and complete client data into the agency database. English Instructor January 2005 to January 2007 Company Name － City , State English Language Center Puli Khumri, Afghanistan. Instructed English as a Second Language and taught students conversational and written English. Maintained meticulous lesson plans including reasonable tasks and homework assignments for students and prepared monitoring reports for the course manager. Participated in professional development opportunities and applied concepts learned to classroom and institute activities. LEGAL AID January 2008 to January 2011 Company Name － City , State Provided legal aid to civil societies, voluntary organizations and individuals working across the country espousing the cause of improving the rights of children. Offered door to door legal advice to impoverished community members, communicating advanced legal concepts using layman's terms to facilitate understanding. Closely coordinated with government bodies entrusted with the care and protection of children, including instructing the State Legal Services Authority to ensure appropriate legal action against offenders of child labor, human trafficking, and other forms of child abuse. Prepared complex reports and legal drafts, ensuring full compliance with agency requirements and tight deadlines. SERVICE January 2008 to January 2011 Company Name － City , State Conducted seminars and presentations regarding the importance of small family size, health education, and financial literacy. Facilitated success of social service programs aimed at improving the status of women. Aided in relief and rehabilitation efforts during periods of national calamity. Education Bachelor of Academic Law : LAW , 4 J.S.S Law College5 6 Mysore － City , State , India Languages I am fluent in English, Pashto, and Daro and have advanced speaking abilities in Hindi. In the past, I have translated between Farsi (Dari), Pashto, and English for American military personnel. Additionally, I taught English as Second Language at an English Language Center in Puli Khumri, Afghanistan. Skills administrative, administrative duties, agency, case management, client, clients, customer satisfaction, database, Fluent in English, English, Farsi, financial, forms, government, health education, Hindi, instructing, Legal, lesson plans, letters, meetings, Excel, Microsoft Office, PowerPoint, Word, personnel, Police, presentations, prime, processes, speaking, rehabilitation, seminars, translation, Translator, Urdu, written ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME739057846"" style=""padding-top:0px;""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_739057846_1_478817545"" style=""padding-top:0px;""> <div class=""name thinbottomborder"" itemprop=""name""> <span class=""field"" id=""739057846FNAM1""> </span> <span> </span> <span class=""field"" id=""739057846LNAM1""> DRIVER</span> </div> <div class=""myGap""> </div> <div class=""lowerborder thinbottomborder""> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM739057848"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_SUMM739057848""> Summary</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_739057848_1_478817557"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""739057848FRFM1""> As a passionate and dedicated professional with more than five years of experience in the fields of law, linguistics and interpretation, I write to apply for the (...) position with (....). 7I graduated with a Bachelor's degree in Academic Law from J.S.S. Law College in Karnataka, India. I utilized my substantial knowledge of legal practices in Karnataka, where I provided legal aid to civil societies, government organizations, and impoverished community members on issues of child abuse. I developed valuable communication and management skills while making strong contributions to an important social issue during my time at the Legal Aid Cell.</div> </div> </div> <div class=""section"" id=""SECTION_HILT739057849"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_HILT739057849""> Highlights</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_739057849_1_478817559"" style=""padding-top:0px;""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1 charspace"" id=""739057849SKC11""> <p align=""LEFT""> Microsoft Office including Word, Excel, and PowerPoint from Aptech Learning Institution.</p> </td> <td class=""field twocol_2 charspace"" id=""739057849SKC21""> <ul> <li> Microsoft Office including Word, Excel, and PowerPoint from Aptech Learning Institution.</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_ACCM739060103"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_ACCM739060103""> Accomplishments</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_739060103_1_478838492"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""739060103FRFM1""> <p align=""LEFT""> I AM FLIXILBEL AND HARD WORKING .</p> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR739057850"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_EXPR739057850""> Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_739057850_1_478817547"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""739057850JTIT1""> DRIVER</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""739057850JSTD1""> April 2015</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""739057850EDDT1""> March 2016</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""739057850COMP1"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""739057850JCIT1"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""739057850JSTA1"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""739057850JDES1"" itemprop=""description""> <ul> <li> Welcome Costumers to my car.</li> <li> Asking them where he/she wants to go.</li> <li> And sometimes my friends calling me for helping them for changing their batteries.</li> <li> And also to change the tires.</li> <li> Server Fire of Brazil 07/02/2014 - till now Hold an important role in the food service industry.</li> <li> Greeting customers as they arrive.</li> <li> Arrange for appropriate seating arrangements and take orders.</li> <li> Pleasant and welcoming as customer satisfaction and retention is my prime concern Ensure that the menu is available and in good physical condition.</li> <li> Direct or escort quests to their seats.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_739057850_2_478817549"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""739057850JTIT2""> Relation Officer</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""739057850JSTD2""> September 2013</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""739057850EDDT2""> March 2014</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""739057850COMP2"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""739057850JCIT2"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""739057850JSTA2"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""739057850JDES2"" itemprop=""description""> <ul> <li> Compiled information for reports and filed documents to be distributed to related offices and provinces.</li> <li> Traveled to provinces once a week to assess the situation of each area and draft reports accordingly.</li> <li> Assisted manager with administrative duties as necessary.</li> <li> Translator, Legal and Cultural Adivsor.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_739057850_3_478817550"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""739057850JTIT3""> International Security Assistant</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""739057850JSTD3""> January 2011</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""739057850EDDT3""> January 2013</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""739057850COMP3"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""739057850JCIT3"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""739057850JSTA3"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""739057850JDES3"" itemprop=""description""> <ul> <li> Provided live and direct translation between Farsi (Daro), Pashto, and English for American military personnel in official meetings with regional governor, police headquarters, ANCOP (Afghan National Civil Order Police), CDP (Community Development Program) local chiefs, elders, municipality, Education Department of Kunduz Province in order to ensure security and implementation of infrastructure projects throughout the province.</li> <li> Translated confidential government/military documents, letters of complaint from civilians, and other classified information while maintaining exceptional levels of confidentiality.</li> <li> Maintained line of communication with management through recordkeeping and other administrative processes.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_739057850_4_478817551"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""739057850JTIT4""> Case Researcher</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""739057850JSTD4""> January 2010</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""739057850EDDT4""> January 2011</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""739057850COMP4"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""739057850JCIT4"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""739057850JSTA4"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""739057850JDES4"" itemprop=""description""> <ul> <li> Provided holistic and comprehensive case management services to all clients.</li> <li> Maintained a caseload of families and met with each client weekly for up to 12 months.</li> <li> Input accurate and complete client data into the agency database.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_739057850_5_478817552"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""739057850JTIT5""> English Instructor</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""739057850JSTD5""> January 2005</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""739057850EDDT5""> January 2007</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""739057850COMP5"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""739057850JCIT5"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""739057850JSTA5"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""739057850JDES5"" itemprop=""description""> <ul> <li> English Language Center Puli Khumri, Afghanistan.</li> <li> Instructed English as a Second Language and taught students conversational and written English.</li> <li> Maintained meticulous lesson plans including reasonable tasks and homework assignments for students and prepared monitoring reports for the course manager.</li> <li> Participated in professional development opportunities and applied concepts learned to classroom and institute activities.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_739057850_6_478817553"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""739057850JTIT6""> LEGAL AID</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""739057850JSTD6""> January 2008</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""739057850EDDT6""> January 2011</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""739057850COMP6"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""739057850JCIT6"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""739057850JSTA6"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""739057850JDES6"" itemprop=""description""> <ul> <li> Provided legal aid to civil societies, voluntary organizations and individuals working across the country espousing the cause of improving the rights of children.</li> <li> Offered door to door legal advice to impoverished community members, communicating advanced legal concepts using layman's terms to facilitate understanding.</li> <li> Closely coordinated with government bodies entrusted with the care and protection of children, including instructing the State Legal Services Authority to ensure appropriate legal action against offenders of child labor, human trafficking, and other forms of child abuse.</li> <li> Prepared complex reports and legal drafts, ensuring full compliance with agency requirements and tight deadlines.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_739057850_7_478817554"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""739057850JTIT7""> SERVICE</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""739057850JSTD7""> January 2008</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""739057850EDDT7""> January 2011</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""739057850COMP7"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""739057850JCIT7"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""739057850JSTA7"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""739057850JDES7"" itemprop=""description""> <ul> <li> Conducted seminars and presentations regarding the importance of small family size, health education, and financial literacy.</li> <li> Facilitated success of social service programs aimed at improving the status of women.</li> <li> Aided in relief and rehabilitation efforts during periods of national calamity.</li> </ul> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC739057851"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_EDUC739057851""> Education</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_739057851_1_478817556"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""739057851DGRE1"" itemprop=""name""> Bachelor of Academic Law</span> <span> : </span> <span class=""programline"" dependency=""STUY"" id=""739057851STUY1""> LAW</span> <span> , </span> <span class=""jobdates"" id=""739057851GRYR1""> 4</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""739057851SCHO1"" itemprop=""name""> J.S.S Law College8 9 Mysore</span> <span> － </span> <span class=""joblocation jobcity"" id=""739057851SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""739057851SSTA1""> State</span> <span> , </span> <span class=""joblocation jobstate"" id=""739057851SCNT1""> India</span> </span> <span class=""paddedline""> <span class=""field"" id=""739057851FRFM1""> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_LANG739057860"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_LANG739057860""> Languages</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_739057860_1_478817558"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""739057860FRFM1""> I am fluent in English, Pashto, and Daro and have advanced speaking abilities in Hindi. In the past, I have translated between Farsi (Dari), Pashto, and English for American military personnel. Additionally, I taught English as Second Language at an English Language Center in Puli Khumri, Afghanistan.</div> </div> </div> <div class=""section"" id=""SECTION_SKLL739057861"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_SKLL739057861""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_739057861_1_478817561"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""739057861FRFM1""> <p align=""LEFT""> administrative, administrative duties, agency, case management, client, clients, customer satisfaction, database, Fluent in English, English, Farsi, financial, forms, government, health education, Hindi, instructing, Legal, lesson plans, letters, meetings, Excel, Microsoft Office, PowerPoint, Word, personnel, Police, presentations, prime, processes, speaking, rehabilitation, seminars, translation, Translator, Urdu, written</p> </div> </div> </div> </div>",ADVOCATE1014496667," ACCOUNTANT I Summary A business management graduate with significant experience in disability services, human resources and finance department; seeking to apply my abilities to position in a human resource department. Proven ability to deal with multiple tasks efficiently and maintain organization. Highlights Extensive customer service skills Able to retain the confidentiality of paperwork and information Flexible team player and quick learner, interested in new technologies Able to meet deadlines and handle stressful situations in a professional manner Microsoft Office: Word, Excel, Access and Outlook Knowledge of State accounting system[MMARS system], People Soft, System 7 and client tracking system Excellent Communicator: Written and Verbal Office Experience- Ability to create reports, analyze data and manipulate data Accomplishments Created a Pivot table for contracts department to utilize for renewal of contracts. Received an opportunity to grow as an employee after my internship. Work History Experience Accountant I 12/2010 to Current Company Name City , State Provide Administrative support to the Finance Unit and maintain orderly filing system for various departmental units Oversee and maintain the proper and appropriate systems for storing financial records and documents utilized by finance unit Assist Contracts and Accounts Payable department with clerical duties such as faxing, filing, copying and scanning and assisting with the creation and editing of documents, spreadsheets or PowerPoint presentations. Process travel reimbursements, incoming payment vouchers and financial documents in a timely and efficient manner Assist with payroll projections made for pay periods and end of the fiscal year Analyze financial reports for trends in major programs and to determine their effects on spending, and prepare financial projections accordingly Monitor internal budget for compliance with MMARS system Create quarterly report for agency Chief Financial Officer on time usage Prepare purchase orders and payment vouchers for processing Compile reports for the Senior Financial Analyst in an accurate manner Maintain organized and categorized Excel spreadsheet for auditing purposes Provide support for contracts department with entering data to internal database, mail merging of contract information, create MMARS contracts signoff sheets, and update contract's new fiscal year information. Confer with agency personnel and outside agencies via e-mail or telephone to resolve finance discrepancies in a timely manner. Intern 05/2010 to 11/2010 Company Name City , State Assisted the Human Resources department Assisted the HR Liaison with collecting various forms (EPRS, GIC, retirement, among others), couriering important documents to various state agencies, and helping create and fill out any necessary forms Maintained strictly confidential information and file HR Documents Performed clerical duties for various units within the agency Entered weekly time sheet information for staff in various units Supervised other high school interns on various duties and projects Obtained proper signatory authorization from managers to process documents Assisted in organizing and running MCB's Summer Internship Opening and Closing Ceremonies: making name tags and certificates, attending planning meetings, working at sign-in tables, and providing sighted guide to consumers and other event attendees who are visually impaired. Organized and prepared marketing materials for various conferences, meetings and events Translated information into Spanish for staff and clients related to various projects Coordinate and prepare marketing materials for various conferences, meetings and events Provided safe transportation services to MCB staff to various consumer appointments. Security Officer 11/2008 to 06/2010 Company Name City , State Prepared written reports for complaints and incidents that occurred during an event. Provided Customer service. Ensured the safety of fans and the TD Garden property. Provided and assisted customers with location of their seating area. Education Bachelor of Science : Business Management Accounting, Psychology May 16, 2015 Bridgewater State University City , State Business Management Minor in Psychology, Accounting & Finance Languages Bilingual: English and Spanish Additional Information Activities: Undergraduate Research Symposium Panel Skills accounting system, Accounts Payable, Administrative support, agency, auditing, budget, clerical, Closing, conferences, Contracts, copying, client, clients, Customer service, customer service skills, database, editing, e-mail, English, faxing, filing, Finance, Financial, Financial Analyst, financial reports, forms, Human Resources, marketing materials, meetings, Access, Excel, mail, Microsoft Office, Outlook, PowerPoint presentations, Word, Communicator, organizing, payroll, People Soft, personnel, quick learner, safety, scanning, Spanish, spreadsheets, spreadsheet, tables, team player, telephone, transportation, Written ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME746359121"" style=""padding-top:0px;""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_746359121_1_483547041"" style=""padding-top:0px;""> <div class=""name"" itemprop=""name""> <span class=""field"" id=""746359121FNAM1""> </span> <span> </span> <span class=""field lName"" id=""746359121LNAM1""> ACCOUNTANT I</span> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM746359123"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SUMM746359123""> Summary</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_746359123_1_483547048"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""746359123FRFM1""> <p align=""LEFT""> A business management graduate with significant experience in disability services, human resources and finance department; seeking to apply my abilities to position in a human resource department. Proven ability to deal with multiple tasks efficiently and maintain organization.</p> </div> </div> </div> <div class=""section"" id=""SECTION_HILT746359124"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_HILT746359124""> Highlights</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_746359124_1_483547050"" style=""padding-top:0px;""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1"" id=""746359124SKC11""> <ul> <li> Extensive customer service skills</li> <li> Able to retain the confidentiality of paperwork and information</li> <li> Flexible team player and quick learner, interested in new technologies</li> <li> Able to meet deadlines and handle stressful situations in a professional manner</li> <li> Microsoft Office: Word, Excel, Access and Outlook</li> <li> Knowledge of State accounting system[MMARS system], People Soft, System 7 and client tracking system</li> <li> Excellent Communicator: Written and Verbal</li> <li> Office Experience- Ability to create reports, analyze data and manipulate data</li> </ul> </td> <td class=""field twocol_2"" id=""746359124SKC21""> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_ACCM746359314"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_ACCM746359314""> Accomplishments</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_746359314_1_483549488"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""746359314FRFM1""> <p align=""LEFT""> Created a Pivot table for contracts department to utilize for renewal of contracts. Received an opportunity to grow as an employee after my internship.</p> </div> </div> </div> <div class=""section"" id=""SECTION_WRKH746359128"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_WRKH746359128""> Work History</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_746359128_1_483547046"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobline"" id=""746359128JDES1"" itemprop=""description""> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR746359125"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EXPR746359125""> Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_746359125_1_483547043"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""746359125JTIT1""> Accountant I</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""746359125JSTD1""> 12/2010</span> <span class=""jobdates""> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""746359125EDDT1""> Current</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""746359125COMP1"" itemprop=""name""> Company Name</span> <span class=""datesWrapper""> <span class=""joblocation jobcity"" id=""746359125JCIT1"" itemprop=""addressLocality""> City</span> <span class=""joblocation""> , </span> <span class=""joblocation jobstate"" id=""746359125JSTA1"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""746359125JDES1"" itemprop=""description""> <ul> <li> Provide Administrative support to the Finance Unit and maintain orderly filing system for various departmental units Oversee and maintain the proper and appropriate systems for storing financial records and documents utilized by finance unit Assist Contracts and Accounts Payable department with clerical duties such as faxing, filing, copying and scanning and assisting with the creation and editing of documents, spreadsheets or PowerPoint presentations.</li> <li> Process travel reimbursements, incoming payment vouchers and financial documents in a timely and efficient manner Assist with payroll projections made for pay periods and end of the fiscal year Analyze financial reports for trends in major programs and to determine their effects on spending, and prepare financial projections accordingly Monitor internal budget for compliance with MMARS system Create quarterly report for agency Chief Financial Officer on time usage Prepare purchase orders and payment vouchers for processing Compile reports for the Senior Financial Analyst in an accurate manner Maintain organized and categorized Excel spreadsheet for auditing purposes Provide support for contracts department with entering data to internal database, mail merging of contract information, create MMARS contracts signoff sheets, and update contract's new fiscal year information.</li> <li> Confer with agency personnel and outside agencies via e-mail or telephone to resolve finance discrepancies in a timely manner.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_746359125_2_483547044"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""746359125JTIT2""> Intern</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""746359125JSTD2""> 05/2010</span> <span class=""jobdates""> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""746359125EDDT2""> 11/2010</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""746359125COMP2"" itemprop=""name""> Company Name</span> <span class=""datesWrapper""> <span class=""joblocation jobcity"" id=""746359125JCIT2"" itemprop=""addressLocality""> City</span> <span class=""joblocation""> , </span> <span class=""joblocation jobstate"" id=""746359125JSTA2"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""746359125JDES2"" itemprop=""description""> <ul> <li> Assisted the Human Resources department Assisted the HR Liaison with collecting various forms (EPRS, GIC, retirement, among others), couriering important documents to various state agencies, and helping create and fill out any necessary forms Maintained strictly confidential information and file HR Documents Performed clerical duties for various units within the agency Entered weekly time sheet information for staff in various units Supervised other high school interns on various duties and projects Obtained proper signatory authorization from managers to process documents Assisted in organizing and running MCB's Summer Internship Opening and Closing Ceremonies: making name tags and certificates, attending planning meetings, working at sign-in tables, and providing sighted guide to consumers and other event attendees who are visually impaired.</li> <li> Organized and prepared marketing materials for various conferences, meetings and events Translated information into Spanish for staff and clients related to various projects Coordinate and prepare marketing materials for various conferences, meetings and events Provided safe transportation services to MCB staff to various consumer appointments.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_746359125_3_483547045"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""746359125JTIT3""> Security Officer</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""746359125JSTD3""> 11/2008</span> <span class=""jobdates""> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""746359125EDDT3""> 06/2010</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""746359125COMP3"" itemprop=""name""> Company Name</span> <span class=""datesWrapper""> <span class=""joblocation jobcity"" id=""746359125JCIT3"" itemprop=""addressLocality""> City</span> <span class=""joblocation""> , </span> <span class=""joblocation jobstate"" id=""746359125JSTA3"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""746359125JDES3"" itemprop=""description""> <ul> <li> Prepared written reports for complaints and incidents that occurred during an event.</li> <li> Provided Customer service.</li> <li> Ensured the safety of fans and the TD Garden property.</li> <li> Provided and assisted customers with location of their seating area.</li> </ul> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC746359126"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EDUC746359126""> Education</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_746359126_1_483547047"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""746359126DGRE1"" itemprop=""name""> Bachelor of Science</span> <span> : </span> <span class=""programline"" id=""746359126STUY1""> Business Management Accounting, Psychology</span> <span class=""datesWrapper""> <span class=""jobdates"" id=""746359126GRYR1""> May 16, 2015</span> <span> </span> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""746359126SCHO1"" itemprop=""name""> Bridgewater State University</span> <span class=""datesWrapper""> <span class=""joblocation jobcity educity"" id=""746359126SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate edustate"" id=""746359126SSTA1""> State</span> <span class=""joblocation eduCountry"" id=""746359126SCNT1""> </span> </span> </span> <span class=""paddedline""> <span class=""field"" id=""746359126FRFM1""> <p align=""LEFT""> Business Management </p> <p align=""LEFT""> Minor in Psychology, <font> Accounting & Finance</font> </p> <p> </p> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_LANG746359129"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_LANG746359129""> Languages</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_746359129_1_483547049"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""746359129FRFM1""> Bilingual: English and Spanish</div> </div> </div> <div class=""section"" id=""SECTION_ADDI746359131"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_ADDI746359131""> Additional Information</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_746359131_1_483547052"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""746359131FRFM1""> <ul> <li> Activities: Undergraduate Research Symposium Panel</li> </ul> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL746359130"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SKLL746359130""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_746359130_1_483547051"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""746359130FRFM1""> <p align=""LEFT""> accounting system, Accounts Payable, Administrative support, agency, auditing, budget, clerical, Closing, conferences, Contracts, copying, client, clients, Customer service, customer service skills, database, editing, e-mail, English, faxing, filing, Finance, Financial, Financial Analyst, financial reports, forms, Human Resources, marketing materials, meetings, Access, Excel, mail, Microsoft Office, Outlook, PowerPoint presentations, Word, Communicator, organizing, payroll, People Soft, personnel, quick learner, safety, scanning, Spanish, spreadsheets, spreadsheet, tables, team player, telephone, transportation, Written</p> </div> </div> </div> </div>",ACCOUNTANT1122019500," CONSTRUCTION MANAGER Executive Summary OSP/Construction/Engineering Manager with 33+ years of experience. Strong strategic-planning and people-management skills. Managing 30 to 40 union techs and contractors in the OSP Construction field to complete complex Fiber and Copper projects and make deadlines.12Successfully constructing and turning up 200 Cell Fiber Towers for the Automated Metering System for CenterPoint Energy in a 3 year time frame. Working with a focused, motivated and performance driven team, meeting all deadlines for project projections. Core Qualifications Supervision and training Complex problem solving Team Leadership Copper/Fiber Splicing Cable Maintenance OSP Aerial, Buried, Underground Safety, Quality & Production Management Cell Site Construction First Aid & CPR Alcatel/Lucent 8600 Training Project Management OSP Fault Locating AutoCad Training Customer Service Budget Forecasts Inventory Control Union Meeting Organization United Way Affiliate Professional Experience 07/2014 to 01/2015 Construction Manager Company Name － City , State Oversee material acquisition and placement of fiber for AT&T Manage 25 to 30 crews and coordinate job assignments Approve all red lines, invoicing, time sheets and expenses Work closely with engineering group to resolve and solve construction issues Weekly conference call for updates, projections, safety, quality and production Weekly job observations, safety meetings and truck inspections Accountable for every manager and technician in my location. 10/2012 to 04/2014 Supervisor Company Name － City , State Evaluate approved technologies and architectures for application to specific requirements for plant additions to respond to requirements for growth and/or new services Design, develop, and define plans for the implementation of Fiber plant construction or modification of existing facilities to meet new or increased service demands or improve operating efficiencies When required, conduct formal meetings and/or presentations regarding engineering and construction plans for the receipt of pricing proposals or bids Assist as required, other departments by providing engineering Fiber design, cost estimates, studies, and analysis or by otherwise providing technical solutions or documentation to provide service to a customer or assist the operation and maintenance of the plant Provide cost data to be used in support of the capital construction budgets for implementation of designs, new services, technologies, and industry requirements Coordinate and oversee all major Fiber construction projects in the Tucson AZ area. Placing, relocating, splicing, testing of all road projects, Fiber to the Node projects and Fiber to the house Make field visits and contacts to obtain the necessary permits and easements to place Fiber facilities along with preparing and filing the required documentation Oversee installation/construction and testing of Fiber facilities by making on-site inspections and acceptance testing to ensure acceptable system performance Manage daily operations of outside/central office technicians whose work includes the Fiber plant, Copper cable, BST/CPE, design services and installation and maintenance of residential and business telephony services. Emphasize training, coaching and development of employees with regard to new processes and quality standards, customer contact, safety, expense control and technical skills. Responsible for leading a team of technicians who meet attendance and performance standards Collaborate with the Union to achieve a win/win working relationship Celebrate successes appropriately using rewards and recognition. Motivate team for continuous improvement and achievement of maximum performance. 02/2011 to 09/2012 Customer Service Coordinator Company Name － City , State Design, engineer and complete all new Fiber cable splicing projects Coordinate all contractors placing and splicing Fiber/Copper cables Provide appropriate documentation to project engineers and construction management upon request Order and coordinate all major materials including Fiber and Copper cable Partner in the verification of proposed designs to create bills of material Participate in budget preparation Order and track materials for projects in coordination with engineering personnel Issue work and supervise contract personnel to resolve site complaints Verify the qualification and acceptance of plant for invoices Provide assistance with regional projects as directed Design, engineer and complete all Fiber cable to new cell sites projects for vendors Plan daily activity, requisitions, equipment and supplies Complete job documentation on paper or via computer. 11/2007 to 02/2011 Senior Technical Analyst Company Name － City , State Constructing and turned up 200 Cell Site Fiber Fed Towers for the AMS Project in a 2 year time frame Develop project scope, schedules and cost estimates, as well as bid documents for projects in conjunction with engineering, marketing and operations Develop a cost effective project management plan in conjunction with engineering, marketing and operations effort(s) Manage project construction in accordance with project schedule(s) and budget(s) meeting customer service goals (on time and on budget). Ordering all Fiber cable to facilitate new Ensure regulatory compliance (including Safety, DOT and Environmental) on the project(s) and with contractors, monitors project status, develop progress reports and communicate status to management Design, engineer and coordination of all Fiber cable to the new sites Design, engineer and oversee all relocation existing Fiber cable projects in a timely manner Review invoices and applications for payment to assure accuracy of tabulations, accuracy of completion percentage, and recommend approval or disapproval Conduct ""Project Meetings"" as required on projects with company forces, consultants and subcontractors to coordinate project administration, ROW acquisitions, survey, permitting, engineering, drafting, material availability, construction activity and resolve project problems Responsible for ensuring the following documents are completed with proper review (i.e. permits, constructor's schedule, construction forms and any other applicable documents) Obtain or generate all ""as built"" drawings and generally accomplish all items required to close out project and organize project post-job review and ensure all documentation is completed. 01/1979 to 10/2007 FTTP Local Manager Company Name － City , State Provide for the timely construction of new build/upgrade of Fiber cable related facilities by effectively coordinating and/or planning with other departments, utility companies, builders/developers and local governmental authorities Schedule and direct all placing and splicing of Fiber cable in field Job site quality inspections, ensuring compliance with applicable engineering standards, City and State and State Codes, and other regulations Obtain construction permits and utility permits, including make-ready, right-of-way, railroad, road-bore and crossing permits Improve work efficiency by recommending method improvements, budget expenditures, equipment uses and modified construction placing of Fiber practices Manage/Supervise union employees, estimate workloads and assign priorities to ensure maximum productivity and that deadlines are met Issue Fiber placing projects to subcontractors after assessing their work schedule, availability and area of expertise Modify system design and construction plans when problems occur by using discretionary authority and knowledge of theory and design Monitor progress, material expenditures, overtime labor expenses, tool/equipment inventory. Education 2002 Bell Labs13Technical: Telecommunications14Houston TX15Harris County 1976 High School Diploma Bishop Forest High School General16Schulenburg TX17Fayette County Affiliations Communications Workers of America18IBEW19United Way Skills acquisitions, budget preparation, budgets, budget, cables, Cable, coaching, continuous improvement, CPR, customer service, documentation, drafting, engineer, filing, First Aid, forms, frame, inventory, Inventory Control, invoicing, marketing, materials, Meetings, office, win, monitors, Operations management, personnel, presentations, pricing, processes, Program Development, progress, Project Management, proposals, quality, Radio, Safety, Supervision, system design, technician, Telecommunications, telephony, Transmission, upgrade ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME554821284"" style=""20 padding-top:0px;21 ""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_554821284_1_361721748"" style=""22 padding-top:0px;23 ""> <div class=""name thinbottomborder"" itemprop=""name""> <span class=""field fName"" id=""554821284FNAM1""> </span> <span> </span> <span class=""field"" id=""554821284LNAM1""> CONSTRUCTION MANAGER</span> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM554821286"" style=""24 padding-top:0px;25 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SUMM554821286""> Executive Summary</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_554821286_1_361721765"" style=""26 padding-top:0px;27 ""> <div class=""field singlecolumn noPind"" id=""554821286FRFM1""> OSP/Construction/Engineering Manager with 33+ years of experience. Strong strategic-planning and people-management skills. Managing 30 to 40 union techs and contractors in the OSP Construction field to complete complex Fiber and Copper projects and make deadlines.28Successfully constructing and turning up 200 Cell Fiber Towers for the Automated Metering System for CenterPoint Energy in a 3 year time frame. Working with a focused, motivated and performance driven team, meeting all deadlines for project projections.</div> </div> </div> <div class=""section"" id=""SECTION_HILT554821287"" style=""29 padding-top:0px;30 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_HILT554821287""> Core Qualifications</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_554821287_1_361726120"" style=""31 padding-top:0px;32 ""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1"" id=""554821287SKC11""> <ul> <li> Supervision and training</li> <li> Complex problem solving</li> <li> Team Leadership</li> <li> Copper/Fiber Splicing</li> <li> Cable Maintenance</li> <li> OSP Aerial, Buried, Underground</li> <li> Safety, Quality & Production Management</li> <li> Cell Site Construction</li> <br/> </ul> </td> <td class=""field twocol_2"" id=""554821287SKC21""> <ul> <li> First Aid & CPR</li> <li> Alcatel/Lucent 8600 Training</li> <li> Project Management</li> <li> OSP Fault Locating</li> <li> AutoCad Training</li> <li> Customer Service</li> <li> Budget Forecasts</li> <li> Inventory Control</li> <li> Union Meeting Organization</li> <li> United Way Affiliate</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR554821288"" style=""33 padding-top:0px;34 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EXPR554821288""> Professional Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_554821288_1_361721753"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""35 padding-top:0px;36 ""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""554821288JSTD1""> 07/2014</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""554821288EDDT1""> 01/2015</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""554821288JTIT1""> Construction Manager</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""554821288COMP1"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""554821288JCIT1"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""554821288JSTA1"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""554821288JDES1"" itemprop=""description""> <ul> <li> Oversee material acquisition and placement of fiber for AT&T Manage 25 to 30 crews and coordinate job assignments Approve all red lines, invoicing, time sheets and expenses Work closely with engineering group to resolve and solve construction issues Weekly conference call for updates, projections, safety, quality and production Weekly job observations, safety meetings and truck inspections Accountable for every manager and technician in my location.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_554821288_2_361721754"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""37 padding-top:0px;38 ""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""554821288JSTD2""> 10/2012</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""554821288EDDT2""> 04/2014</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""554821288JTIT2""> Supervisor</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""554821288COMP2"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""554821288JCIT2"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""554821288JSTA2"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""554821288JDES2"" itemprop=""description""> <ul> <li> Evaluate approved technologies and architectures for application to specific requirements for plant additions to respond to requirements for growth and/or new services Design, develop, and define plans for the implementation of Fiber plant construction or modification of existing facilities to meet new or increased service demands or improve operating efficiencies When required, conduct formal meetings and/or presentations regarding engineering and construction plans for the receipt of pricing proposals or bids Assist as required, other departments by providing engineering Fiber design, cost estimates, studies, and analysis or by otherwise providing technical solutions or documentation to provide service to a customer or assist the operation and maintenance of the plant Provide cost data to be used in support of the capital construction budgets for implementation of designs, new services, technologies, and industry requirements Coordinate and oversee all major Fiber construction projects in the Tucson AZ area.</li> <li> Placing, relocating, splicing, testing of all road projects, Fiber to the Node projects and Fiber to the house Make field visits and contacts to obtain the necessary permits and easements to place Fiber facilities along with preparing and filing the required documentation Oversee installation/construction and testing of Fiber facilities by making on-site inspections and acceptance testing to ensure acceptable system performance Manage daily operations of outside/central office technicians whose work includes the Fiber plant, Copper cable, BST/CPE, design services and installation and maintenance of residential and business telephony services.</li> <li> Emphasize training, coaching and development of employees with regard to new processes and quality standards, customer contact, safety, expense control and technical skills.</li> <li> Responsible for leading a team of technicians who meet attendance and performance standards Collaborate with the Union to achieve a win/win working relationship Celebrate successes appropriately using rewards and recognition.</li> <li> Motivate team for continuous improvement and achievement of maximum performance.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_554821288_3_361721755"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""39 padding-top:0px;40 ""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""554821288JSTD3""> 02/2011</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""554821288EDDT3""> 09/2012</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""554821288JTIT3""> Customer Service Coordinator</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""554821288COMP3"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""554821288JCIT3"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""554821288JSTA3"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""554821288JDES3"" itemprop=""description""> <ul> <li> Design, engineer and complete all new Fiber cable splicing projects Coordinate all contractors placing and splicing Fiber/Copper cables Provide appropriate documentation to project engineers and construction management upon request Order and coordinate all major materials including Fiber and Copper cable Partner in the verification of proposed designs to create bills of material Participate in budget preparation Order and track materials for projects in coordination with engineering personnel Issue work and supervise contract personnel to resolve site complaints Verify the qualification and acceptance of plant for invoices Provide assistance with regional projects as directed Design, engineer and complete all Fiber cable to new cell sites projects for vendors Plan daily activity, requisitions, equipment and supplies Complete job documentation on paper or via computer.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_554821288_4_361721756"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""41 padding-top:0px;42 ""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""554821288JSTD4""> 11/2007</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""554821288EDDT4""> 02/2011</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""554821288JTIT4""> Senior Technical Analyst</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""554821288COMP4"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""554821288JCIT4"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""554821288JSTA4"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""554821288JDES4"" itemprop=""description""> <ul> <li> Constructing and turned up 200 Cell Site Fiber Fed Towers for the AMS Project in a 2 year time frame Develop project scope, schedules and cost estimates, as well as bid documents for projects in conjunction with engineering, marketing and operations Develop a cost effective project management plan in conjunction with engineering, marketing and operations effort(s) Manage project construction in accordance with project schedule(s) and budget(s) meeting customer service goals (on time and on budget).</li> <li> Ordering all Fiber cable to facilitate new Ensure regulatory compliance (including Safety, DOT and Environmental) on the project(s) and with contractors, monitors project status, develop progress reports and communicate status to management Design, engineer and coordination of all Fiber cable to the new sites Design, engineer and oversee all relocation existing Fiber cable projects in a timely manner Review invoices and applications for payment to assure accuracy of tabulations, accuracy of completion percentage, and recommend approval or disapproval Conduct ""Project Meetings"" as required on projects with company forces, consultants and subcontractors to coordinate project administration, ROW acquisitions, survey, permitting, engineering, drafting, material availability, construction activity and resolve project problems Responsible for ensuring the following documents are completed with proper review (i.e.</li> <li> permits, constructor's schedule, construction forms and any other applicable documents) Obtain or generate all ""as built"" drawings and generally accomplish all items required to close out project and organize project post-job review and ensure all documentation is completed.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_554821288_5_361721757"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""43 padding-top:0px;44 ""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""554821288JSTD5""> 01/1979</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""554821288EDDT5""> 10/2007</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""554821288JTIT5""> FTTP Local Manager</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""554821288COMP5"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""554821288JCIT5"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""554821288JSTA5"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""554821288JDES5"" itemprop=""description""> <ul> <li> Provide for the timely construction of new build/upgrade of Fiber cable related facilities by effectively coordinating and/or planning with other departments, utility companies, builders/developers and local governmental authorities Schedule and direct all placing and splicing of Fiber cable in field Job site quality inspections, ensuring compliance with applicable engineering standards, City and State and State Codes, and other regulations Obtain construction permits and utility permits, including make-ready, right-of-way, railroad, road-bore and crossing permits Improve work efficiency by recommending method improvements, budget expenditures, equipment uses and modified construction placing of Fiber practices Manage/Supervise union employees, estimate workloads and assign priorities to ensure maximum productivity and that deadlines are met Issue Fiber placing projects to subcontractors after assessing their work schedule, availability and area of expertise Modify system design and construction plans when problems occur by using discretionary authority and knowledge of theory and design Monitor progress, material expenditures, overtime labor expenses, tool/equipment inventory.</li> </ul> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC554821289"" style=""45 padding-top:0px;46 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EDUC554821289""> Education</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_554821289_1_361721759"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""47 padding-top:0px;48 ""> <span class=""dates_wrapper""> <span class=""jobdates"" id=""554821289GRYR1""> 2002</span> </span> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""554821289DGRE1"" itemprop=""name""> Bell Labs49Technical: Telecommunications50Houston TX51Harris County</span> <span class=""programline"" id=""554821289STUY1""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""554821289FRFM1""> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_554821289_2_361721760"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""52 padding-top:0px;53 ""> <span class=""dates_wrapper""> <span class=""jobdates"" id=""554821289GRYR2""> 1976</span> </span> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""554821289DGRE2"" itemprop=""name""> High School Diploma</span> <span class=""programline"" id=""554821289STUY2""> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""554821289SCHO2"" itemprop=""name""> Bishop Forest High School</span> <span class=""joblocation jobcity"" id=""554821289SCIT2""> </span> <span class=""joblocation jobstate"" id=""554821289SSTA2""> </span> <span class=""joblocation jobstate"" id=""554821289SCNT2""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""554821289FRFM2""> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_554821289_3_361721763"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""54 padding-top:0px;55 ""> <span class=""dates_wrapper""> <span class=""jobdates"" id=""554821289GRYR3""> </span> </span> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""554821289DGRE3"" itemprop=""name""> General56Schulenburg TX57Fayette County</span> <span class=""programline"" id=""554821289STUY3""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""554821289FRFM3""> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_AFIL554821290"" style=""58 padding-top:0px;59 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_AFIL554821290""> Affiliations</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_554821290_1_361721766"" style=""60 padding-top:0px;61 ""> <div class=""field singlecolumn"" id=""554821290FRFM1""> Communications Workers of America62IBEW63United Way</div> </div> </div> <div class=""section"" id=""SECTION_SKLL554821304"" style=""64 padding-top:0px;65 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SKLL554821304""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_554821304_1_361721767"" style=""66 padding-top:0px;67 ""> <div class=""field singlecolumn"" id=""554821304FRFM1""> <p align=""LEFT""> acquisitions, budget preparation, budgets, budget, cables, Cable, coaching, continuous improvement, CPR, customer service, documentation, drafting, engineer, filing, First Aid, forms, frame, inventory, Inventory Control, invoicing, marketing, materials, Meetings, office, win, monitors, Operations management, personnel, presentations, pricing, processes, Program Development, progress, Project Management, proposals, quality, Radio, Safety, Supervision, system design, technician, Telecommunications, telephony, Transmission, upgrade</p> </div> </div> </div> </div>",CONSTRUCTION6834712719," WRITER Summary I am seeking an oppurtunity to give me the experience I would need to obtain a highly rewarding job in the film and documentary field. I want to work in an intellectually stimulating environment whilst being challenged and improving upon the skills necessary to move up in the professional world. A skilled student with experience working production and photography for a small business, holding leadership positions, and organizing events within small communities; providing excellent communication skills and task oriented work in both group settings and professional environments. A hardworking film student who prioritizes working on set, career, and a stimulating learning environment. Skills Microsoft Office, Excel, PowerPoint proficient Strong verbal communication Quick learner Issue resolution Attention to detail Energetic and organized APA and MLA formatting Fact checking Self-motivated Independent worker Experience Writer September 2016 to Current Company Name Covered many varsity sporting events as well as pieces on teams and people within the Chapman Athletics program. Provided analytics and insight as well as game commentary. Showed knowledge and experience in sports as well as eloquent writing abilities. Momentarily ran the Chapman fashion blog, tackling the presence of cultural differences and self-expression on campus. ACCOMPLISHMENTS69Major projects include: recruiting clients, finding contact information, and following up on potential wholesale buyers. Placing the company's largest sale in history at over $15,000 worth of discounted merchandise. Produced and photographed new products to enhance the brand. Product inspection to ensure highest possible quality. Inventory control: restocked and organized items as necessary and as directed for company efficiency. Ran many community and schoolwide events at my high school including ""Rock the Vote"" where we brought in political figures from all around Orange County to educate young voters and answer questions. Production and marketing intern April 2016 to September 2017 Company Name I've been working as a photographer and website designer for over a year; aiding in the production of merchandise, marketing, inventory oversight, recruiting of wholesale clients, and processing orders. I also spent a significant amount of time cleaning, packaging and labeling outgoing orders as well as working overtime in the evenings to ensure customer satisfaction by appeasing clientele time restrictions and pushing our own deadlines for product release dates. I monitored the photo studio for adequate quantities of supplies and conducted all photoshoots in a calm and professional demeanor while collaborating with buyers to guarantee product satisfaction and reliable advertising. Participated in conventions where skills in sales were necessary to break even after travel expenses. PUblic relations officer March 2015 to June 2016 Company Name Conceptualized and wrote project briefs to jump start efforts toward lack of traffic on website/media outlets. Created the look and feel of the organizations online presence in social media forums. Designed unique print materials including advertisements, brochures, and logo designs. Adhered to all corporate brand guidelines when preparing graphic materials. Coordinated community and school wide events and made sure there were no gaps in project planning. Was in charge of communication between student government, administration, the school's broadcast program, and the school newspaper. March 2015 to June 2016 Company Name Prepared equipment for all operations. Verified that all information was readily available and displayed correctly. Created concepts for advertisements and promotional videos and carried them out thoughtfully. Collected data and opinions followed by the air date of the video to improve upon my own work. Ensured that the message of promotional strategies was received as intended and followed all guidelines. Communicated with the head of the news channel in a timely and organized fashion. Education and Training HIgh school diploma : June 8th 2016 Northwood High School Member of World Wildlife Club70Events Coordinator of Yoga and Pilates Club71Executive board of Fellowship of Christian Athletes club72Member of Student Forum73Recipient of the Pride of the Pack Award (rewarding merit and character)74Named Athlete of the Month three times752 year captain of the varsity Lacrosse Team761 year captain of the varsity Basketball Team774 year varsity athlete TV Writing and Production Documentary Filmmaking , May Freshman | Chapman University TV Writing and Production Documentary Filmmaking Skills Adobe illustrator, photo, advertisements, advertising, analytical skills, approach, Attention to detail, broadcast, brochures, clientele, clients, customer satisfaction, fashion, Film, government, Graphic design, graphic, inspection, inventory, Inventory control, Journalism, logo, marketing, materials, Excel, Microsoft Office, PowerPoint, Multi-media, newspaper, packaging, Photography, photographer, problem solving, project planning, quality, Quick learner, recruiting, sales, Self-motivated, unique, verbal communication, video, website designer, website ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME1007745446"" style=""padding-top:0px;""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_1007745446_1_668729057"" style=""padding-top:0px;""> <div class=""name thinbottomborder"" itemprop=""name""> <span class=""field"" id=""1007745446FNAM1""> </span> <span> </span> <span class=""field"" id=""1007745446LNAM1""> WRITER</span> </div> <div class=""myGap""> </div> <div class=""lowerborder thinbottomborder""> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM1007745450"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_SUMM1007745450""> Summary</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_1007745450_1_668729069"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""1007745450FRFM1""> I am seeking an oppurtunity to give me the experience I would need to obtain a highly rewarding job in the film and documentary field. I want to work in an intellectually stimulating environment whilst being challenged and improving upon the skills necessary to move up in the professional world. A skilled student with experience working production and photography for a small business, holding leadership positions, and organizing events within small communities; providing excellent communication skills and task oriented work in both group settings and professional environments. A hardworking film student who prioritizes working on set, career, and a stimulating learning environment.</div> </div> </div> <div class=""section"" id=""SECTION_HILT1007745451"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_HILT1007745451""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_1007745451_1_668729070"" style=""padding-top:0px;""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1 charspace"" id=""1007745451SKC11""> <ul> <li> Microsoft Office, Excel, PowerPoint proficient</li> <li> Strong verbal communication</li> <li> Quick learner</li> <li> Issue resolution</li> <li> Attention to detail</li> <li> Energetic and organized</li> <li> APA and MLA formatting</li> <li> Fact checking</li> <li> Self-motivated</li> <li> Independent worker</li> </ul> </td> <td class=""field twocol_2 charspace"" id=""1007745451SKC21""> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR1007745448"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_EXPR1007745448""> Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_1007745448_1_668729062"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""1007745448JTIT1""> Writer</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""1007745448JSTD1""> September 2016</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""1007745448EDDT1""> Current</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""1007745448COMP1"" itemprop=""name""> Company Name</span> <span class=""joblocation jobcity"" id=""1007745448JCIT1"" itemprop=""addressLocality""> </span> <span class=""joblocation jobstate"" id=""1007745448JSTA1"" itemprop=""addressRegion""> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""1007745448JDES1"" itemprop=""description""> <ul> <li> Covered many varsity sporting events as well as pieces on teams and people within the Chapman Athletics program.</li> <li> Provided analytics and insight as well as game commentary.</li> <li> Showed knowledge and experience in sports as well as eloquent writing abilities.</li> <li> Momentarily ran the Chapman fashion blog, tackling the presence of cultural differences and self-expression on campus.</li> <li> ACCOMPLISHMENTS78Major projects include: recruiting clients, finding contact information, and following up on potential wholesale buyers.</li> <li> Placing the company's largest sale in history at over $15,000 worth of discounted merchandise.</li> <li> Produced and photographed new products to enhance the brand.</li> <li> Product inspection to ensure highest possible quality.</li> <li> Inventory control: restocked and organized items as necessary and as directed for company efficiency.</li> <li> Ran many community and schoolwide events at my high school including ""Rock the Vote"" where we brought in political figures from all around Orange County to educate young voters and answer questions.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_1007745448_2_668729059"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""1007745448JTIT2""> Production and marketing intern</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""1007745448JSTD2""> April 2016</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""1007745448EDDT2""> September 2017</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""1007745448COMP2"" itemprop=""name""> Company Name</span> <span class=""joblocation jobcity"" id=""1007745448JCIT2"" itemprop=""addressLocality""> </span> <span class=""joblocation jobstate"" id=""1007745448JSTA2"" itemprop=""addressRegion""> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""1007745448JDES2"" itemprop=""description""> <ul> <li> I've been working as a photographer and website designer for over a year; aiding in the production of merchandise, marketing, inventory oversight, recruiting of wholesale clients, and processing orders.</li> <li> I also spent a significant amount of time cleaning, packaging and labeling outgoing orders as well as working overtime in the evenings to ensure customer satisfaction by appeasing clientele time restrictions and pushing our own deadlines for product release dates.</li> <li> I monitored the photo studio for adequate quantities of supplies and conducted all photoshoots in a calm and professional demeanor while collaborating with buyers to guarantee product satisfaction and reliable advertising.</li> <li> Participated in conventions where skills in sales were necessary to break even after travel expenses.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_1007745448_3_668729060"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""1007745448JTIT3""> PUblic relations officer</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""1007745448JSTD3""> March 2015</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""1007745448EDDT3""> June 2016</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""1007745448COMP3"" itemprop=""name""> Company Name</span> <span class=""joblocation jobcity"" id=""1007745448JCIT3"" itemprop=""addressLocality""> </span> <span class=""joblocation jobstate"" id=""1007745448JSTA3"" itemprop=""addressRegion""> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""1007745448JDES3"" itemprop=""description""> <ul> <li> Conceptualized and wrote project briefs to jump start efforts toward lack of traffic on website/media outlets.</li> <li> Created the look and feel of the organizations online presence in social media forums.</li> <li> Designed unique print materials including advertisements, brochures, and logo designs.</li> <li> Adhered to all corporate brand guidelines when preparing graphic materials.</li> <li> Coordinated community and school wide events and made sure there were no gaps in project planning.</li> <li> Was in charge of communication between student government, administration, the school's broadcast program, and the school newspaper.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_1007745448_4_668729061"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""1007745448JTIT4""> </span> <span> <span class=""jobdates"" format=""%B %Y"" id=""1007745448JSTD4""> March 2015</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""1007745448EDDT4""> June 2016</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""1007745448COMP4"" itemprop=""name""> Company Name</span> <span class=""joblocation jobcity"" id=""1007745448JCIT4"" itemprop=""addressLocality""> </span> <span class=""joblocation jobstate"" id=""1007745448JSTA4"" itemprop=""addressRegion""> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""1007745448JDES4"" itemprop=""description""> <ul> <li> Prepared equipment for all operations.</li> <li> Verified that all information was readily available and displayed correctly.</li> <li> Created concepts for advertisements and promotional videos and carried them out thoughtfully.</li> <li> Collected data and opinions followed by the air date of the video to improve upon my own work.</li> <li> Ensured that the message of promotional strategies was received as intended and followed all guidelines.</li> <li> Communicated with the head of the news channel in a timely and organized fashion.</li> </ul> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC1007745449"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_EDUC1007745449""> Education and Training</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_1007745449_1_668729064"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""1007745449DGRE1"" itemprop=""name""> HIgh school diploma</span> <span> : </span> <span class=""programline"" dependency=""STUY"" id=""1007745449STUY1""> </span> <span class=""jobdates"" id=""1007745449GRYR1""> June 8th 2016</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""1007745449SCHO1"" itemprop=""name""> Northwood High School</span> <span class=""joblocation jobcity"" id=""1007745449SCIT1""> </span> <span class=""joblocation jobstate"" id=""1007745449SSTA1""> </span> <span class=""joblocation jobstate"" id=""1007745449SCNT1""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""1007745449FRFM1""> Member of World Wildlife Club79Events Coordinator of Yoga and Pilates Club80Executive board of Fellowship of Christian Athletes club81Member of Student Forum82Recipient of the Pride of the Pack Award (rewarding merit and character)83Named Athlete of the Month three times842 year captain of the varsity Lacrosse Team851 year captain of the varsity Basketball Team864 year varsity athlete</span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_1007745449_2_668729065"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""1007745449DGRE2"" itemprop=""name""> </span> <span class=""programline"" dependency=""STUY"" id=""1007745449STUY2""> TV Writing and Production Documentary Filmmaking</span> <span> , </span> <span class=""jobdates"" id=""1007745449GRYR2""> May</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""1007745449SCHO2"" itemprop=""name""> Freshman | Chapman University</span> <span class=""joblocation jobcity"" id=""1007745449SCIT2""> </span> <span class=""joblocation jobstate"" id=""1007745449SSTA2""> </span> <span class=""joblocation jobstate"" id=""1007745449SCNT2""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""1007745449FRFM2""> TV Writing and Production Documentary Filmmaking</span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL1007745452"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_SKLL1007745452""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_1007745452_1_668729071"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""1007745452FRFM1""> Adobe illustrator, photo, advertisements, advertising, analytical skills, approach, Attention to detail, broadcast, brochures, clientele, clients, customer satisfaction, fashion, Film, government, Graphic design, graphic, inspection, inventory, Inventory control, Journalism, logo, marketing, materials, Excel, Microsoft Office, PowerPoint, Multi-media, newspaper, packaging, Photography, photographer, problem solving, project planning, quality, Quick learner, recruiting, sales, Self-motivated, unique, verbal communication, video, website designer, website</div> </div> </div> <div class=""section"" id=""SECTION_AFIL1007745453"" style=""padding-top:0px;""> </div> </div>",PUBLIC-RELATIONS8738897568," MORTGAGE BANKING DOCUMENT MORTGAGE BANKING DOC OPS SPECIALIST Summary Ability to organize and multi-task in a fast paced environment; possess ability to prioritize workload and operate effectively and efficiently with minimal supervision.88Ability to think analytically and creatively in response to problem 89Knowledge of commercial loan pricing, credit policies, procedures, practices, and documentation. 90Ability and willingness to train and present to small and large audiences of varying sophistication complex concepts in a manner that are easily understood. Highlights SAP, Lotus Notes, Team Leader and Administrative support in communications and training, Research, Reporting, Negotiation Skills, Organization and Interpersonal skills, team work and dedication.91Proficient and strong PC skills in scheduling software, Windows XP, Microsoft Word, Excel, Access, and PowerPoint, Excellent interpersonal, oral/written communication and partnering skills. Experience Mortgage Banking Document Mortgage Banking Doc Ops Specialist March 2009 to Current Company Name - City , State Update procedures as needed and support all team lead functions and reporting. Monitor documents daily for mortgage banking customers. Preparation of paid mortgage files for updating identified pay off tracking system, research websites, and internal systems, along with performing daily functions displaying professionalism, time management skills, and organizational skills. Create and maintain productivity reports for tracking databases. Test new reporting and tracking systems. Work closely with department channels, management, and automation to resolve a multitude of complex issues and provide testing results. Monitor reports and queues for Lien Release Customer Care Workbench inbox and the manual add accounts in the payoff tracing system. Provide training to peers on new functions and processes. Workforce Management Analyst July 2007 to August 2008 Company Name - City , State Responsible for entering and reporting Customer Care Professional schedule and exception activity. Communicated information to the Call Service team in regards to the company's and department news, policies, procedures, and new initiatives. Analyzed test results on calls and forecasting for scheduling purposes. Partnered with various management teams to share responsibility for meeting service level and response time objectives across all contact channels; utilizes scheduling software and tools for managing workforce-related tasks and ensuring effective and efficient utilization of such resources. Responsible for assisting management with business unit productivity goals by providing accurate forecasting, staff calculations, staff schedules and management reports. Assist management in monitoring adherence, staffing activity and updating the system as needed. Provided training to peers on new functions and processes. Developed and maintained employee work schedules based on capacity requirements for all Sales and Service or Loss Reporting Unit phone and processing staff. Produced weekly schedules for 100+ Customer Service Representatives based on forecasted volume and workload to ensure adequate staffing levels for phone, email and chat contacts. Managed call outs, paid time off and overtime to hit labor budgets. Officer Manager December 2006 to March 2009 Company Name - City , State Certified trainer on income tax preparation through H&R Block. Advised employees of updated annual changes received from the IRS. Answered customer calls. Worked directly with lenders concerning income tax return checks and fees. Thoroughly examined and analyzed financial records of individual and businesses and advised the best way to file state and federal taxes; Tax preparer when needed. Containment Quality Inspector January 1999 to April 2007 Company Name - City , State Separated non-conforming parts to ensure the guidelines for quality guidelines are met. In support of and under the direction of quality engineers, supervisors, or technicians, used the proven techniques to evaluate hardware documentation, performs laboratory procedures, inspected products, measures process performance, records data, and prepares formal reports. Produced forward automotive lighting and training to peers on new operation functions. Education Bachelors of Business Administration : Computer Information Systems Northeast Louisiana University Computer Information Systems Master of Business Administration : Human Resource Management University of Phoenix - City , State Human Resource Management Associate of Applied Science : Process Technology Louisiana Delta Community College - City , State Process Technology Skills Administrative support, automation, automotive, banking, budgets, interpersonal, Interpersonal skills, oral, hardware, Customer Service, Customer Care, databases, direction, documentation, email, financial, forecasting, laboratory procedures, team lead, Team Leader, lighting, Lotus Notes, managing, Access, Excel, PowerPoint, Windows XP, Microsoft Word, Negotiation, organizational skills, PC skills, policies, processes, quality, reporting, Research, Sales, SAP, scheduling, staffing, tax, taxes, Tax preparer, tax preparation, team work, phone, time management, trainer, websites, Workbench, written communication ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME673653443"" style=""padding-top:0px;""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_673653443_1_437881967"" style=""padding-top:0px;""> <div class=""name thinbottomborder"" itemprop=""name""> <span class=""field"" id=""673653443FNAM1""> </span> <span> </span> <span class=""field"" id=""673653443LNAM1""> MORTGAGE BANKING DOCUMENT MORTGAGE BANKING DOC OPS SPECIALIST</span> </div> <div class=""myGap""> </div> <div class=""lowerborder thinbottomborder""> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM673653447"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_SUMM673653447""> Summary</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_673653447_1_437881976"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""673653447FRFM1""> Ability to organize and multi-task in a fast paced environment; possess ability to prioritize workload and operate effectively and efficiently with minimal supervision.92Ability to think analytically and creatively in response to problem 93Knowledge of commercial loan pricing, credit policies, procedures, practices, and documentation. 94Ability and willingness to train and present to small and large audiences of varying sophistication complex concepts in a manner that are easily understood.</div> </div> </div> <div class=""section"" id=""SECTION_HILT673653450"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_HILT673653450""> Highlights</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_673653450_1_437881979"" style=""padding-top:0px;""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1 charspace"" id=""673653450SKC11""> SAP, Lotus Notes, Team Leader and Administrative support in communications and training, Research, Reporting, Negotiation Skills, Organization and Interpersonal skills, team work and dedication.95Proficient and strong PC skills in scheduling software, Windows XP, Microsoft Word, Excel, Access, and PowerPoint, Excellent interpersonal, oral/written communication and partnering skills.</td> <td class=""field twocol_2 charspace"" id=""673653450SKC21""> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR673653445"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_EXPR673653445""> Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_673653445_1_437881969"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""673653445JTIT1""> Mortgage Banking Document Mortgage Banking Doc Ops Specialist</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""673653445JSTD1""> March 2009</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""673653445EDDT1""> Current</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""673653445COMP1"" itemprop=""name""> Company Name</span> <span> - </span> <span class=""joblocation jobcity"" id=""673653445JCIT1"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""673653445JSTA1"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""673653445JDES1"" itemprop=""description""> <ul> <li> Update procedures as needed and support all team lead functions and reporting.</li> <li> Monitor documents daily for mortgage banking customers.</li> <li> Preparation of paid mortgage files for updating identified pay off tracking system, research websites, and internal systems, along with performing daily functions displaying professionalism, time management skills, and organizational skills.</li> <li> Create and maintain productivity reports for tracking databases.</li> <li> Test new reporting and tracking systems.</li> <li> Work closely with department channels, management, and automation to resolve a multitude of complex issues and provide testing results.</li> <li> Monitor reports and queues for Lien Release Customer Care Workbench inbox and the manual add accounts in the payoff tracing system.</li> <li> Provide training to peers on new functions and processes.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_673653445_2_437881971"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""673653445JTIT2""> Workforce Management Analyst</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""673653445JSTD2""> July 2007</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""673653445EDDT2""> August 2008</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""673653445COMP2"" itemprop=""name""> Company Name</span> <span> - </span> <span class=""joblocation jobcity"" id=""673653445JCIT2"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""673653445JSTA2"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""673653445JDES2"" itemprop=""description""> <ul> <li> Responsible for entering and reporting Customer Care Professional schedule and exception activity.</li> <li> Communicated information to the Call Service team in regards to the company's and department news, policies, procedures, and new initiatives.</li> <li> Analyzed test results on calls and forecasting for scheduling purposes.</li> <li> Partnered with various management teams to share responsibility for meeting service level and response time objectives across all contact channels; utilizes scheduling software and tools for managing workforce-related tasks and ensuring effective and efficient utilization of such resources.</li> <li> Responsible for assisting management with business unit productivity goals by providing accurate forecasting, staff calculations, staff schedules and management reports.</li> <li> Assist management in monitoring adherence, staffing activity and updating the system as needed.</li> <li> Provided training to peers on new functions and processes.</li> <li> Developed and maintained employee work schedules based on capacity requirements for all Sales and Service or Loss Reporting Unit phone and processing staff.</li> <li> Produced weekly schedules for 100+ Customer Service Representatives based on forecasted volume and workload to ensure adequate staffing levels for phone, email and chat contacts.</li> <li> Managed call outs, paid time off and overtime to hit labor budgets.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_673653445_3_437881970"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""673653445JTIT3""> Officer Manager</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""673653445JSTD3""> December 2006</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""673653445EDDT3""> March 2009</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""673653445COMP3"" itemprop=""name""> Company Name</span> <span> - </span> <span class=""joblocation jobcity"" id=""673653445JCIT3"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""673653445JSTA3"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""673653445JDES3"" itemprop=""description""> <ul> <li> Certified trainer on income tax preparation through H&R Block.</li> <li> Advised employees of updated annual changes received from the IRS.</li> <li> Answered customer calls.</li> <li> Worked directly with lenders concerning income tax return checks and fees.</li> <li> Thoroughly examined and analyzed financial records of individual and businesses and advised the best way to file state and federal taxes; Tax preparer when needed.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_673653445_4_437881972"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""673653445JTIT4""> Containment Quality Inspector</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""673653445JSTD4""> January 1999</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""673653445EDDT4""> April 2007</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""673653445COMP4"" itemprop=""name""> Company Name</span> <span> - </span> <span class=""joblocation jobcity"" id=""673653445JCIT4"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""673653445JSTA4"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""673653445JDES4"" itemprop=""description""> <ul> <li> Separated non-conforming parts to ensure the guidelines for quality guidelines are met.</li> <li> In support of and under the direction of quality engineers, supervisors, or technicians, used the proven techniques to evaluate hardware documentation, performs laboratory procedures, inspected products, measures process performance, records data, and prepares formal reports.</li> <li> Produced forward automotive lighting and training to peers on new operation functions.</li> </ul> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC673653446"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_EDUC673653446""> Education</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_673653446_1_437881973"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""673653446DGRE1"" itemprop=""name""> Bachelors of Business Administration</span> <span> : </span> <span class=""programline"" dependency=""STUY"" id=""673653446STUY1""> Computer Information Systems</span> <span class=""jobdates"" id=""673653446GRYR1""> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""673653446SCHO1"" itemprop=""name""> Northeast Louisiana University</span> <span class=""joblocation jobcity"" id=""673653446SCIT1""> </span> <span class=""joblocation jobstate"" id=""673653446SSTA1""> </span> <span class=""joblocation jobstate"" id=""673653446SCNT1""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""673653446FRFM1""> Computer Information Systems</span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_673653446_2_437881974"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""673653446DGRE2"" itemprop=""name""> Master of Business Administration</span> <span> : </span> <span class=""programline"" dependency=""STUY"" id=""673653446STUY2""> Human Resource Management</span> <span class=""jobdates"" id=""673653446GRYR2""> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""673653446SCHO2"" itemprop=""name""> University of Phoenix</span> <span> - </span> <span class=""joblocation jobcity"" id=""673653446SCIT2""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""673653446SSTA2""> State</span> <span class=""joblocation jobstate"" id=""673653446SCNT2""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""673653446FRFM2""> Human Resource Management</span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_673653446_3_437881975"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""673653446DGRE3"" itemprop=""name""> Associate of Applied Science</span> <span> : </span> <span class=""programline"" dependency=""STUY"" id=""673653446STUY3""> Process Technology</span> <span class=""jobdates"" id=""673653446GRYR3""> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""673653446SCHO3"" itemprop=""name""> Louisiana Delta Community College</span> <span> - </span> <span class=""joblocation jobcity"" id=""673653446SCIT3""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""673653446SSTA3""> State</span> <span class=""joblocation jobstate"" id=""673653446SCNT3""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""673653446FRFM3""> Process Technology</span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL673653451"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_SKLL673653451""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_673653451_1_437881980"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""673653451FRFM1""> Administrative support, automation, automotive, banking, budgets, interpersonal, Interpersonal skills, oral, hardware, Customer Service, Customer Care, databases, direction, documentation, email, financial, forecasting, laboratory procedures, team lead, Team Leader, lighting, Lotus Notes, managing, Access, Excel, PowerPoint, Windows XP, Microsoft Word, Negotiation, organizational skills, PC skills, policies, processes, quality, reporting, Research, Sales, SAP, scheduling, staffing, tax, taxes, Tax preparer, tax preparation, team work, phone, time management, trainer, websites, Workbench, written communication</div> </div> </div> </div>",BANKING9614106638," VICE PRESIDENT, CORPORATE FINANCE Summary Accomplished healthcare finance executive with a demonstrated ability to deliver mission-critical results in complex and rapidly changing environments. Skills Balance Sheet Risk Management Contract Negotiations Treasury Management Technical US GAAP Accounting Proficient Board Communications Multi-disciplinary Team Lead Experience Vice President, Corporate Finance 10/2015 to Current Company Name City , State Responsible for various consolidated corporate departments which provided accounts payable, accounting, financial reporting, non-patient billing, payroll, tax and treasury services to the health system and its components, including acute-care hospitals, a post-acute care facility, the faculty physician group, multiple benefit plans and various for-profit and not-for-profit joint ventures. Served as staff of the Audit and Compliance Committee of the Board responsible for the governance of the committee Served as the staff for the Investment Committee of the Board responsible for the governance of the Committee Managed the external audit of the consolidated financial statements of the organization, its components, and its employee benefit plans Managed the tax structure, tax compliance filings, monitoring of tax exempt status and compliance with IRC 501r requirements for hospitals Led and created offering statements for multiple tax exempt bond financings, achieving over $15 million in economics savings on refinancing of existing debt Led $41 million new market tax credit financing for the construction of a new Neurosciences Institute facility Led bond ratings presentations for 5 successful continuous upgrades over the 5 years Managed the debt compliance of the enterprise and obligated group reporting Directed ongoing risk mitigation efforts of the defined-benefit pension plan obligation, including plan design changes leading the freeze of al participants and additional funding, including a $50 million funding in September 2016 Led the successful selection of and change of outsourced Chief Investment Officer and complete turnover of $400 million investment portfolio Responsible for various external vendor relationships including audit, tax, actuarial, banking, merchant processing, custodial, investments, and bond holder relationships and the ongoing evaluation and requests for proposal of such services Vice President/Controller 04/2012 to 09/2015 Company Name City , State Responsible for various consolidated corporate departments which provided accounts payable, accounting, financial reporting, non-patient billing, payroll, tax and treasury services to the health system and its components, including acute-care hospitals, a post-acute care facility, the faculty physician group, multiple benefit plans and various for-profit and not-for-profit joint ventures. Successfully led a series of tax restructurings of entities within the health system in conjunction with in-house general counsel to streamline the structure of the health system and create efficiencies in the administration and compliance filings with the IRS. Led and created offering statements for multiple new money tax exempt bond financings. Led the due diligence and accounting of the acquisition of the faculty practice plan assets and clinical operations. Led ongoing integration efforts with the faculty practice plan to streamline finance operations, simplify debt structure, centralize treasury services, and ensure consistency and timeliness of financial information Expanded the bench strength of the Corporate Finance team by re-establishing the role of Corporate Controller and creating capacity for the Vice President, Corporate Finance role to assist the CFO in strategic operations Corporate Controller 12/2006 to 04/2012 Company Name City , State Responsible for various consolidated corporate departments which provided accounts payable, accounting, financial reporting, non-patient billing, tax and treasury services to the health system and its components, including several acute-care hospitals, a post-acute care facility, multiple benefit plans and various for-profit and not-for-profit joint ventures. Successfully aided in negotiations of financial terms resulting from multiple financial settlement agreements surrounding departures of multiple hospitals from the joint operating agreement governance structure of the health system during 2007 - 2010. Successfully negotiated and managed multiple transition service agreements for multiple hospitals spanning three months to three years resulting from the departure of hospitals from the health system joint operating agreement during 2007 -2010. Managed the successful accounting and external audits of the health system during the financial and organizational restructuring of the health system. Managed and reorganized the corporate finance team various times throughout the restructuring of the health system. Managed multiple liability payoffs of the health system including tax exempt debt payoffs, pension spin-offs, and medical malpractice liability run-outs during the financial restructuring of the health system. Actively participated in the reorganization of the health system and affiliation with its academic sponsor in relation to appropriate accounting treatment and led the tax restructuring of the health system. Acted as lead staff for the inaugural tax exempt debt issue and rating process by external agencies for the restructured legal entity in 2010. Managed the accounting and financial reporting over the new construction and operations of a large community hospital. Audit Professional 08/1997 to 12/2006 Company Name City , State Responsible for various financial audits for retail, manufacturing, investment management, academic medical centers, healthcare, higher education and non-profit entities. Also responsible for multiple due diligence assessments in the mergers and acquisition consulting practice of the firm. Trained staff nationally in audit methodologies, accounting guidance and audit software at continuing education seminars. Prepared and reviewed financial statements of both private and public companies, including multi-location consolidations. Researched accounting issues and concluded on proper accounting treatments and disclosures. Performed and supervised projects assessing internal control reliability and effectiveness, including companies subject to the Sarbanes-Oxley Act. Acted as lead senior in a large multi-national restatement audit surrounding proper lease accounting. Acted as lead manager in large multi-state restatement audit undergoing a significant SEC investigation. Supervised and evaluated audit staff ranging from one to twenty-five individuals. Participated in national committees to design and create audit programs for not-for-profit and higher education industries. Prepared and coordinated audit budgets, forecasts and billings. Actively participated in recruitment efforts and interviews of potential hires enrolled in nationally identified strategic business schools. Presented in continuing education seminars with local business groups and university accounting cirriculum. Education and Training Bachelor of Science : Accountancy 1997 Miami University City , State Economics Minor Cum laude Credentials CPA, State of Ohio License #42088 Dec 2003 to Dec 2017 CGMA, American Institute of Certified Public Accountants Dec 2014 FHFMA, Healthcare Financial Management Association April 2013 CHFP, Healthcare Financial Management Association April 2013 Activities and Honors Uptown Consortium, Cincinnati, Audit Committee Member 2017 Uptown Consortium, Cincinnati, Finance Committee Member 2008 - 2017 Uptown Consortium, Cincinnati, Executive Committee Member 2016- 2017 Healthcare Financial Management Association, National Large System Controller Council Healthcare Financial Management Association, Southwest Ohio Chapter, Board Director 2010 Healthcare Financial Management Association, Southwest Ohio Chapter,Treasurer, 2011- 2012 American Institute of Certified Public Accountants Ohio Society of Certified Public Accountants Speaker for Healthcare Financial Management Association and American Healthcare Lawyers Association ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME1003625598"" style=""padding-top:0px;""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_1003625598_1_665679358"" style=""padding-top:0px;""> <div class=""name"" itemprop=""name""> <span class=""field"" id=""1003625598FNAM1""> </span> <span> </span> <span class=""field lName"" id=""1003625598LNAM1""> VICE PRESIDENT, CORPORATE FINANCE</span> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM1003625603"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SUMM1003625603""> Summary</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_1003625603_1_665679367"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""1003625603FRFM1""> <span> Accomplished healthcare finance executive with a demonstrated ability to deliver mission-critical results in complex and rapidly changing environments. </span> </div> </div> </div> <div class=""section"" id=""SECTION_HILT1003625605"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_HILT1003625605""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_1003625605_1_665682436"" style=""padding-top:0px;""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1"" id=""1003625605SKC11""> <ul> <li> Balance Sheet Risk Management</li> <li> Contract Negotiations</li> <li> Treasury Management</li> </ul> </td> <td class=""field twocol_2"" id=""1003625605SKC21""> <ul> <li> Technical US GAAP Accounting Proficient</li> <li> Board Communications</li> <li> Multi-disciplinary Team Lead</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR1003625601"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EXPR1003625601""> Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_1003625601_1_665684588"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""1003625601JTIT1""> Vice President, Corporate Finance</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""1003625601JSTD1""> 10/2015</span> <span class=""jobdates""> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""1003625601EDDT1""> Current</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""1003625601COMP1"" itemprop=""name""> Company Name</span> <span class=""datesWrapper""> <span class=""joblocation jobcity"" id=""1003625601JCIT1"" itemprop=""addressLocality""> City</span> <span class=""joblocation""> , </span> <span class=""joblocation jobstate"" id=""1003625601JSTA1"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""1003625601JDES1"" itemprop=""description""> <p> Responsible for various consolidated corporate departments which provided accounts payable, accounting, financial reporting, non-patient billing, payroll, tax and treasury services to the health system and its components, including acute-care hospitals, a post-acute care facility, the faculty physician group, multiple benefit plans and various for-profit and not-for-profit joint ventures. </p> <ul> <li> Served as staff of the Audit and Compliance Committee of the Board responsible for the governance of the committee</li> <li> Served as the staff for the Investment Committee of the Board responsible for the governance of the Committee</li> <li> Managed the external audit of the consolidated financial statements of the organization, its components, and its employee benefit plans</li> <li> Managed the tax structure, tax compliance filings, monitoring of tax exempt status and compliance with IRC 501r requirements for hospitals</li> <li> Led and created offering statements for multiple tax exempt bond financings, achieving over $15 million in economics savings on refinancing of existing debt</li> <li> Led $41 million new market tax credit financing for the construction of a new Neurosciences Institute facility</li> <li> Led bond ratings presentations for 5 successful continuous upgrades over the 5 years</li> <li> Managed the debt compliance of the enterprise and obligated group reporting</li> <li> Directed ongoing risk mitigation efforts of the defined-benefit pension plan obligation, including plan design changes leading the freeze of al participants and additional funding, including a $50 million funding in September 2016</li> <li> Led the successful selection of and change of outsourced Chief Investment Officer and complete turnover of $400 million investment portfolio</li> <li> Responsible for various external vendor relationships including audit, tax, actuarial, banking, merchant processing, custodial, investments, and bond holder relationships and the ongoing evaluation and requests for proposal of such services</li> </ul> <div> </div> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_1003625601_2_665693227"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""1003625601JTIT2""> Vice President/Controller</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""1003625601JSTD2""> 04/2012</span> <span class=""jobdates""> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""1003625601EDDT2""> 09/2015</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""1003625601COMP2"" itemprop=""name""> Company Name</span> <span class=""datesWrapper""> <span class=""joblocation jobcity"" id=""1003625601JCIT2"" itemprop=""addressLocality""> City</span> <span class=""joblocation""> , </span> <span class=""joblocation jobstate"" id=""1003625601JSTA2"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""1003625601JDES2"" itemprop=""description""> <div> Responsible for various consolidated corporate departments which provided accounts payable, accounting, financial reporting, non-patient billing, payroll, tax and treasury services to the health system and its components, including acute-care hospitals, a post-acute care facility, the faculty physician group, multiple benefit plans and various for-profit and not-for-profit joint ventures.</div> <ul> <li> Successfully led a series of tax restructurings of entities within the health system in conjunction with in-house general counsel to streamline the structure of the health system and create efficiencies in the administration and compliance filings with the IRS.</li> <li> Led and created offering statements for multiple new money tax exempt bond financings.</li> <li> Led the due diligence and accounting of the acquisition of the faculty practice plan assets and clinical operations.</li> <li> Led ongoing integration efforts with the faculty practice plan to streamline finance operations, simplify debt structure, centralize treasury services, and ensure consistency and timeliness of financial information</li> <li> Expanded the bench strength of the Corporate Finance team by re-establishing the role of Corporate Controller and creating capacity for the Vice President, Corporate Finance role to assist the CFO in strategic operations</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_1003625601_3_665679361"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""1003625601JTIT3""> Corporate Controller</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""1003625601JSTD3""> 12/2006</span> <span class=""jobdates""> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""1003625601EDDT3""> 04/2012</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""1003625601COMP3"" itemprop=""name""> Company Name</span> <span class=""datesWrapper""> <span class=""joblocation jobcity"" id=""1003625601JCIT3"" itemprop=""addressLocality""> City</span> <span class=""joblocation""> , </span> <span class=""joblocation jobstate"" id=""1003625601JSTA3"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""1003625601JDES3"" itemprop=""description""> <div> Responsible for various consolidated corporate departments which provided accounts payable, accounting, financial reporting, non-patient billing, tax and treasury services to the health system and its components, including several acute-care hospitals, a post-acute care facility, multiple benefit plans and various for-profit and not-for-profit joint ventures. </div> <ul> <li> Successfully aided in negotiations of financial terms resulting from multiple financial settlement agreements surrounding departures of multiple hospitals from the joint operating agreement governance structure of the health system during 2007 - 2010.</li> <li> Successfully negotiated and managed multiple transition service agreements for multiple hospitals spanning three months to three years resulting from the departure of hospitals from the health system joint operating agreement during 2007 -2010.</li> <li> Managed the successful accounting and external audits of the health system during the financial and organizational restructuring of the health system.</li> <li> Managed and reorganized the corporate finance team various times throughout the restructuring of the health system.</li> <li> Managed multiple liability payoffs of the health system including tax exempt debt payoffs, pension spin-offs, and medical malpractice liability run-outs during the financial restructuring of the health system.</li> <li> Actively participated in the reorganization of the health system and affiliation with its academic sponsor in relation to appropriate accounting treatment and led the tax restructuring of the health system.</li> <li> Acted as lead staff for the inaugural tax exempt debt issue and rating process by external agencies for the restructured legal entity in 2010.</li> <li> Managed the accounting and financial reporting over the new construction and operations of a large community hospital.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_1003625601_4_665679363"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""1003625601JTIT4""> Audit Professional</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""1003625601JSTD4""> 08/1997</span> <span class=""jobdates""> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""1003625601EDDT4""> 12/2006</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""1003625601COMP4"" itemprop=""name""> Company Name</span> <span class=""datesWrapper""> <span class=""joblocation jobcity"" id=""1003625601JCIT4"" itemprop=""addressLocality""> City</span> <span class=""joblocation""> , </span> <span class=""joblocation jobstate"" id=""1003625601JSTA4"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""1003625601JDES4"" itemprop=""description""> <p> Responsible for various financial audits for retail, manufacturing, investment management, academic medical centers, healthcare, higher education and non-profit entities. Also responsible for multiple due diligence assessments in the mergers and acquisition consulting practice of the firm. Trained staff nationally in audit methodologies, accounting guidance and audit software at continuing education seminars.</p> <ul> <li> Prepared and reviewed financial statements of both private and public companies, including multi-location consolidations.</li> <li> Researched accounting issues and concluded on proper accounting treatments and disclosures.</li> <li> Performed and supervised projects assessing internal control reliability and effectiveness, including companies subject to the Sarbanes-Oxley Act.</li> <li> Acted as lead senior in a large multi-national restatement audit surrounding proper lease accounting.</li> <li> Acted as lead manager in large multi-state restatement audit undergoing a significant SEC investigation.</li> <li> Supervised and evaluated audit staff ranging from one to twenty-five individuals.</li> <li> Participated in national committees to design and create audit programs for not-for-profit and higher education industries.</li> <li> Prepared and coordinated audit budgets, forecasts and billings.</li> <li> Actively participated in recruitment efforts and interviews of potential hires enrolled in nationally identified strategic business schools.</li> <li> Presented in continuing education seminars with local business groups and university accounting cirriculum.</li> </ul> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC1003625602"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EDUC1003625602""> Education and Training</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_1003625602_1_665679365"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""1003625602DGRE1"" itemprop=""name""> Bachelor of Science</span> <span> : </span> <span class=""programline"" id=""1003625602STUY1""> Accountancy</span> <span class=""datesWrapper""> <span class=""jobdates"" id=""1003625602GRYR1""> 1997</span> <span> </span> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""1003625602SCHO1"" itemprop=""name""> Miami University</span> <span class=""datesWrapper""> <span class=""joblocation jobcity educity"" id=""1003625602SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate edustate"" id=""1003625602SSTA1""> State</span> <span class=""joblocation eduCountry"" id=""1003625602SCNT1""> </span> </span> </span> <span class=""paddedline""> <span class=""field"" id=""1003625602FRFM1""> <div> Economics Minor </div> <div> Cum laude</div> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL1003625604"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SKLL1003625604""> Credentials</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_1003625604_1_665679369"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""1003625604FRFM1""> <div> CPA, State of Ohio License #42088 Dec 2003 to Dec 2017</div> <div> CGMA, American Institute of Certified Public Accountants Dec 2014</div> <div> FHFMA, Healthcare Financial Management Association April 2013</div> <div> CHFP, Healthcare Financial Management Association April 2013</div> </div> </div> </div> <div class=""section"" id=""SECTION_AFIL1003625606"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_AFIL1003625606""> Activities and Honors</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_1003625606_1_665695434"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""1003625606FRFM1""> <div> Uptown Consortium, Cincinnati, Audit Committee Member 2017</div> <div> Uptown Consortium, Cincinnati, Finance Committee Member 2008 - 2017</div> <div> Uptown Consortium, Cincinnati, Executive Committee Member 2016- 2017 </div> <div> Healthcare Financial Management Association, National Large System Controller Council </div> <div> Healthcare Financial Management Association, Southwest Ohio Chapter, Board Director 2010</div> <div> Healthcare Financial Management Association, Southwest Ohio Chapter,Treasurer, 2011- 2012</div> <div> American Institute of Certified Public Accountants </div> <div> Ohio Society of Certified Public Accountants</div> <div> Speaker for Healthcare Financial Management Association and American Healthcare Lawyers Association</div> <div> </div> <div> </div> <div> </div> </div> </div> </div> </div>",FINANCE9799714410," CONSULTANT Executive Profile P&L MANUFACTURING/ENGINEERING & SUPPLY CHAIN EXECUTIVE Increasing Revenues Profitability and EBITDA Coaching and Leading Teams Operational Turnarounds Strategic Planning Creative Solutions Creating Value Driving Results Highly accomplished P&L manufacturing executive with a proven track record in leading manufacturing and distribution businesses by utilizing lean tools in the value adding stream. Turnaround experience. Increasing price/earnings multiples and stockholder value. Developed and implemented strategic plans. Ability to attract and retain key personnel. Excellent at coaching and mentoring key personnel in all disciplines. Knowledgeable of QS 9001, ISO/TS 16949, logistics and new product launches. SOX compliant. Trained in lean manufacturing by Eliyahu M. Goldratt, author of ""The Goal"". KPI Metrics and measurements driven. Increased company value by $30 million Reduced inventories by 40% Reduced assembly labor by 60% Increased earnings per share by $1.25. Delivered expected results in safety with a company record of 176 days without lost time accidents. Made processes reliable and repeatable to achieve quality standards in single digit PPMs. Achieved a 100% on time delivery with sequence scheduling Managed both union and non-union employees ranging from staffing of 150 to 2,000 personnel. Ability to diagnose performance problems quickly and implement solutions. Establish targets and goals with accountability measures and apply strong constraint analysis capability with data analysis and business modeling techniques to resolve issues required to achieve results. Also operational turnaround management experience. Skill Highlights Ability to attract and retain key personnel. Excellent at coaching and mentoring key personnel in all disciplines. Get teams involved by incorporating their ideas. Promote a culture of strong ownership. Encourage employees to do their best. MS Windows XP, MS Office XP, (Word, Excel and PowerPoint), Visio, MS Project and MS Outlook. (Proficiency level with is excellent.) - ERP / MRP (JD Edwards, BAAN). Professional Experience January 2002 to Current Company Name － City , State Setting and implementing goals with the CEO and committing to delivering positive results until all goals are completed. A shop floor hands-on approach leading shop floor teams in lean manufacturing and continuous improvements. Conducted assessment and implementation engagements. Lean Tools Utilized Toyota Production System *JIT *Kaizen Kanban *5S *Takt time Poka-Yoke *SMED *Heijunka Eight D *5Y *DMAIC Theory of Constraints *Value Stream Mapping *Work Cell Technology Demand Flow Applications *Focused Factory *Flexible Manufacturing Concepts Time-Based Principles *Synchronous Manufacturing *Supply Chain Management KPI's *High Velocity Management *Standardization Multi-Plant Operations *Cost Controls Cost Accounting *A3 Process New Product Launches *Logistics *Complex problem solving Examples on value adding contributions are as follows: Implemented lean manufacturing for an automotive stamping and welded assemblies' plant. Increasing company value by $30,000,000. Tier I to Ford & GM and Tier II to Johnson Controls, Lear, Shape and others. Implemented a lean sequence scheduling methodology, reducing inventories by 40%, and reducing operating costs by $1 million, while initiating JIT protocols with steel suppliers. Lean manufacturing implementation - Increased company value at an automotive stamping and insert molding plant by $24,000,000 annually. Implemented JIT and synchronous scheduling resulting in a 40% reduction in inventory, 100% on time deliveries. Made processes reliable and repeatable to achieve single digit PPMs. Streamlined packaging processes at an aerospace manufacturer increasing departmental efficiency by 30% increasing capacity by 40%. Implemented a purchasing strategic sourcing program, reducing material costs by 8%. Established process improvement program for a major farm equipment and machinery manufacturer, increasing annual throughput by $35,000,000. Initiated continuous improvement processes for a cellophane manufacturer, increased profits by $9,000,000. Designed and installed world class manufacturing plants utilizing demand flow and cellular manufacturing, reducing factory labor by 55%. Consultant January 2000 to January 2002 Company Name － City , State Lean Manufacturing. January 1987 to January 2000 Company Name － City , State As a manufacturing executive of The Wurlitzer Company developed the corporate strategies, and provided the leadership and direction for turnaround to achieve P&L and balance sheet objectives for this manufacturer. Direct reports include manufacturing, engineering, maintenance, purchasing, scheduling, inventory and all supply chain management functions, logistics, new product launches, engineering, human resources, accounting and quality. Identified critical success factors and implemented performance improvements teams. Results of implemented strategies include: Increased earnings per share by $1.25 year over year. Implemented major process improvements at plants resulting in a 350-employee reduction by installing advanced manufacturing technology, a $13,500,000 savings. Reduced material costs by $10,000,000 through strategic sourcing and vendor consolidation. Utilizing lean to make processes reliable and repeatable reduced scrape costs by 80%. Restructured contract manufacturing facility resulting in a $10,000,000 reduction in operating costs. Through the use of JIT, reduced inventories by 40%. Increased production output by 140% by implementing an automotive plant assembly line process for piano assembly operations. Utilizing manufacturing cell and focused factory concepts at sub-assembly manufacturing and delivering completed sub-assemblies to final assembly line operations Reduced unfavorable manufacturing variances by 91%. President & CEO January 1984 to January 1987 Company Name － City , State Full profit and loss responsibility for all multi-pant building and industrial multi-products international manufacturing operations consisting of 3 manufacturing plants in the United States, a wholly owned subsidiary in Canada and a joint venture in England. Made a strategic acquisition, with 400 employees, and integration to expand product line and utilize the same marketing channels and integration into the organization. Worked with the company's senior management team based in the United States, Canada, and England to establish goals and key performance indicators and driving metrics in an effort to reverse shrinking market share, decrease operating costs, and create positive cash flow. EBIT increased by 325% and revenues by 285%. Education MBA Fairleigh Dickinson University GPA: cum laude cum laude BS University of Richmond. AA - Valley Forge Military Academy Mentored by disciples of Eliyahu M. Goldratt in Lean manufacturing Skills accounting, approach, automotive, BAAN, balance sheet, cash flow, coaching, continuous improvement, Cost Accounting, direction, driving, ERP, senior management, human resources, inventory, JD Edwards, leadership, TEAM BUILDING, Lean Manufacturing, Logistics, machinery, marketing, market, mentoring, Excel, MS Office, MS Outlook, PowerPoint, MS Project, MS Windows XP, Word, MRP, packaging, personnel, piano, problem solving, processes, process improvement, profit and loss, protocols, purchasing, quality, scheduling, strategic, strategic sourcing, Supply Chain Management, Visio ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME644047284"" style=""padding-top:0px;""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_644047284_1_419155996"" style=""padding-top:0px;""> <div class=""name thinbottomborder"" itemprop=""name""> <span class=""field"" id=""644047284FNAM1""> </span> <span> </span> <span class=""field"" id=""644047284LNAM1""> CONSULTANT</span> </div> <div class=""myGap""> </div> <div class=""lowerborder thinbottomborder""> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM644047296"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_SUMM644047296""> Executive Profile</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_644047296_1_419156006"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""644047296FRFM1""> P&L MANUFACTURING/ENGINEERING & SUPPLY CHAIN EXECUTIVE Increasing Revenues Profitability and EBITDA Coaching and Leading Teams Operational Turnarounds Strategic Planning Creative Solutions Creating Value Driving Results Highly accomplished P&L manufacturing executive with a proven track record in leading manufacturing and distribution businesses by utilizing lean tools in the value adding stream. Turnaround experience. Increasing price/earnings multiples and stockholder value. Developed and implemented strategic plans. Ability to attract and retain key personnel. Excellent at coaching and mentoring key personnel in all disciplines. Knowledgeable of QS 9001, ISO/TS 16949, logistics and new product launches. SOX compliant. Trained in lean manufacturing by Eliyahu M. Goldratt, author of ""The Goal"". KPI Metrics and measurements driven. Increased company value by $30 million Reduced inventories by 40% Reduced assembly labor by 60% Increased earnings per share by $1.25. Delivered expected results in safety with a company record of 176 days without lost time accidents. Made processes reliable and repeatable to achieve quality standards in single digit PPMs. Achieved a 100% on time delivery with sequence scheduling Managed both union and non-union employees ranging from staffing of 150 to 2,000 personnel. Ability to diagnose performance problems quickly and implement solutions. Establish targets and goals with accountability measures and apply strong constraint analysis capability with data analysis and business modeling techniques to resolve issues required to achieve results. Also operational turnaround management experience. </div> </div> </div> <div class=""section"" id=""SECTION_HILT644047297"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_HILT644047297""> Skill Highlights</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_644047297_1_419156007"" style=""padding-top:0px;""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1 charspace"" id=""644047297SKC11""> Ability to attract and retain key personnel. Excellent at coaching and mentoring key personnel in all disciplines. Get teams involved by incorporating their ideas. Promote a culture of strong ownership. Encourage employees to do their best. MS Windows XP, MS Office XP, (Word, Excel and PowerPoint), Visio, MS Project and MS Outlook. (Proficiency level with is excellent.) - ERP / MRP (JD Edwards, BAAN).</td> <td class=""field twocol_2 charspace"" id=""644047297SKC21""> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_ACCM644047557"" style=""padding-top:0px;""> </div> <div class=""section"" id=""SECTION_EXPR644047287"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_EXPR644047287""> Professional Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_644047287_1_419155999"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""644047287JTIT1""> </span> <span> <span class=""jobdates"" format=""%B %Y"" id=""644047287JSTD1""> January 2002</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""644047287EDDT1""> Current</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""644047287COMP1"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""644047287JCIT1"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""644047287JSTA1"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""644047287JDES1"" itemprop=""description""> <ul> <li> Setting and implementing goals with the CEO and committing to delivering positive results until all goals are completed.</li> <li> A shop floor hands-on approach leading shop floor teams in lean manufacturing and continuous improvements.</li> <li> Conducted assessment and implementation engagements.</li> <li> Lean Tools Utilized Toyota Production System *JIT *Kaizen Kanban *5S *Takt time Poka-Yoke *SMED *Heijunka Eight D *5Y *DMAIC Theory of Constraints *Value Stream Mapping *Work Cell Technology Demand Flow Applications *Focused Factory *Flexible Manufacturing Concepts Time-Based Principles *Synchronous Manufacturing *Supply Chain Management KPI's *High Velocity Management *Standardization Multi-Plant Operations *Cost Controls Cost Accounting *A3 Process New Product Launches *Logistics *Complex problem solving Examples on value adding contributions are as follows: Implemented lean manufacturing for an automotive stamping and welded assemblies' plant.</li> <li> Increasing company value by $30,000,000.</li> <li> Tier I to Ford & GM and Tier II to Johnson Controls, Lear, Shape and others.</li> <li> Implemented a lean sequence scheduling methodology, reducing inventories by 40%, and reducing operating costs by $1 million, while initiating JIT protocols with steel suppliers.</li> <li> Lean manufacturing implementation - Increased company value at an automotive stamping and insert molding plant by $24,000,000 annually.</li> <li> Implemented JIT and synchronous scheduling resulting in a 40% reduction in inventory, 100% on time deliveries.</li> <li> Made processes reliable and repeatable to achieve single digit PPMs.</li> <li> Streamlined packaging processes at an aerospace manufacturer increasing departmental efficiency by 30% increasing capacity by 40%.</li> <li> Implemented a purchasing strategic sourcing program, reducing material costs by 8%.</li> <li> Established process improvement program for a major farm equipment and machinery manufacturer, increasing annual throughput by $35,000,000.</li> <li> Initiated continuous improvement processes for a cellophane manufacturer, increased profits by $9,000,000.</li> <li> Designed and installed world class manufacturing plants utilizing demand flow and cellular manufacturing, reducing factory labor by 55%.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_644047287_2_419156000"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""644047287JTIT2""> Consultant</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""644047287JSTD2""> January 2000</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""644047287EDDT2""> January 2002</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""644047287COMP2"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""644047287JCIT2"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""644047287JSTA2"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""644047287JDES2"" itemprop=""description""> <ul> <li> Lean Manufacturing.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_644047287_3_419156002"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""644047287JTIT3""> </span> <span> <span class=""jobdates"" format=""%B %Y"" id=""644047287JSTD3""> January 1987</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""644047287EDDT3""> January 2000</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""644047287COMP3"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""644047287JCIT3"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""644047287JSTA3"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""644047287JDES3"" itemprop=""description""> <ul> <li> As a manufacturing executive of The Wurlitzer Company developed the corporate strategies, and provided the leadership and direction for turnaround to achieve P&L and balance sheet objectives for this manufacturer.</li> <li> Direct reports include manufacturing, engineering, maintenance, purchasing, scheduling, inventory and all supply chain management functions, logistics, new product launches, engineering, human resources, accounting and quality.</li> <li> Identified critical success factors and implemented performance improvements teams.</li> <li> Results of implemented strategies include: Increased earnings per share by $1.25 year over year.</li> <li> Implemented major process improvements at plants resulting in a 350-employee reduction by installing advanced manufacturing technology, a $13,500,000 savings.</li> <li> Reduced material costs by $10,000,000 through strategic sourcing and vendor consolidation.</li> <li> Utilizing lean to make processes reliable and repeatable reduced scrape costs by 80%.</li> <li> Restructured contract manufacturing facility resulting in a $10,000,000 reduction in operating costs.</li> <li> Through the use of JIT, reduced inventories by 40%.</li> <li> Increased production output by 140% by implementing an automotive plant assembly line process for piano assembly operations.</li> <li> Utilizing manufacturing cell and focused factory concepts at sub-assembly manufacturing and delivering completed sub-assemblies to final assembly line operations Reduced unfavorable manufacturing variances by 91%.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_644047287_4_419156003"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""644047287JTIT4""> President & CEO</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""644047287JSTD4""> January 1984</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""644047287EDDT4""> January 1987</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""644047287COMP4"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""644047287JCIT4"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""644047287JSTA4"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""644047287JDES4"" itemprop=""description""> <ul> <li> Full profit and loss responsibility for all multi-pant building and industrial multi-products international manufacturing operations consisting of 3 manufacturing plants in the United States, a wholly owned subsidiary in Canada and a joint venture in England.</li> <li> Made a strategic acquisition, with 400 employees, and integration to expand product line and utilize the same marketing channels and integration into the organization.</li> <li> Worked with the company's senior management team based in the United States, Canada, and England to establish goals and key performance indicators and driving metrics in an effort to reverse shrinking market share, decrease operating costs, and create positive cash flow.</li> <li> EBIT increased by 325% and revenues by 285%.</li> </ul> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC644047295"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_EDUC644047295""> Education</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_644047295_1_419156004"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""644047295DGRE1"" itemprop=""name""> MBA</span> <span class=""programline"" dependency=""STUY"" id=""644047295STUY1""> </span> <span class=""jobdates"" id=""644047295GRYR1""> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""644047295SCHO1"" itemprop=""name""> Fairleigh Dickinson University</span> <span class=""joblocation jobcity"" id=""644047295SCIT1""> </span> <span class=""joblocation jobstate"" id=""644047295SSTA1""> </span> <span class=""joblocation jobstate"" id=""644047295SCNT1""> </span> </span> <span class=""paddedline""> <span> GPA: </span> <span class=""field"" id=""644047295GRPA1""> cum laude</span> </span> <span class=""paddedline""> <span class=""field"" id=""644047295FRFM1""> cum laude</span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_644047295_2_419156005"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""644047295DGRE2"" itemprop=""name""> BS</span> <span class=""programline"" dependency=""STUY"" id=""644047295STUY2""> </span> <span class=""jobdates"" id=""644047295GRYR2""> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""644047295SCHO2"" itemprop=""name""> University of Richmond. AA - Valley Forge Military Academy</span> <span class=""joblocation jobcity"" id=""644047295SCIT2""> </span> <span class=""joblocation jobstate"" id=""644047295SSTA2""> </span> <span class=""joblocation jobstate"" id=""644047295SCNT2""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""644047295FRFM2""> Mentored by disciples of Eliyahu M. Goldratt in Lean manufacturing</span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL644047298"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_SKLL644047298""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_644047298_1_419156008"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""644047298FRFM1""> accounting, approach, automotive, BAAN, balance sheet, cash flow, coaching, continuous improvement, Cost Accounting, direction, driving, ERP, senior management, human resources, inventory, JD Edwards, leadership, TEAM BUILDING, Lean Manufacturing, Logistics, machinery, marketing, market, mentoring, Excel, MS Office, MS Outlook, PowerPoint, MS Project, MS Windows XP, Word, MRP, packaging, personnel, piano, problem solving, processes, process improvement, profit and loss, protocols, purchasing, quality, scheduling, strategic, strategic sourcing, Supply Chain Management, Visio</div> </div> </div> </div>",CONSULTANT9812777487," ONLINE LEARNING COORDINATOR - PROGRAM TRAINING AND SUPPORT Summary To99effectively and innovatively influence student and staff knowledge and skills100with learning technologies and learning management systems through support and101online education. Core Qualifications Multiple Learning Management System platform102 experience: Schoology, Desire2Learn (D2L), Moodle, Blackboard Multiple platforms to enhance the use of technology103 as a mode of learning: mobile learning, tablet computing, online professional104 development, online courses for credit (both virtual and in the classroom),105 educational software as instruction and as supplemental to instruction,106 gamification, video tutorials Creating and presenting district-level staff development for educational software programs Creating and facilitating all required professional development for all departments in a district of 5,000+ employees Certified Trainer of Trainers (ToT) for SIOP (Sheltered Instruction Observation Protocol) implementation in the classroom Achievements Member of International Society for Technology107 in Education (ISTE) Presenter at 2012 TCCA – “Technology108 Integration in the Elementary Classroom” ESL Teacher of the Year, Plummer Middle109 School, 2006-2007 Member of International Literacy Association110 (ILA) Presenter at 2014 TCEA – “Technology111 Integration and You”112 113 114 115 116 Professional Experience Online Learning Coordinator - Program Training and Support October 2013 to Current Company Name － City , State Created and presented district staff117 development sessions for district purchased online software programs for RtI118 and General Education settings Designed implementation plans and strategies119 for all learning technologies in the district (Administration and Campus120 staff) Implemented pilot studies and provided results121 and recommendations on all program purchases Create online professional development and122 maintain records of courses for entire district: campus, administration, and123 staff One on one coaching for implementation and124 learning technology design for blended learning environments Plan, provide, and measure effectiveness of125 intervention and instruction for students Oversee curriculum alignment within online126 courses in the Learning Management System for 125 Virtual School and Credit127 Recovery courses Design, plan, and implement customized128 training for campuses129 - 130 Develop training and support plan for 75131 Instructional Technology Specialists for learning technologies and learning132 management systems System Administrator for all learning133 technologies and learning management systems for a district of 5,000+134 students and 65,000+ students Design and implement all learning technologies135 training for Homebound teachers Department administrative contact for all High136 School campuses with learning technologies and courseware for Virtual School137 and Credit Recovery students and labs Compiled and analyzed data on 2 learning138 management systems, 11 online programs, and a multitude of learning139 technologies, including device management140 141 142 143 144 Certified Classroom Teacher August 2007 to October 2013 Company Name － City , State Presented district staff development sessions for district purchased online software programs for RtI and General Education settings 4th Grade ESL Language Arts Teacher Provide staff development to campus for SIOP and district writing initiatives Implement district purchased online software programs within daily curriculum Plan, provide, and measure effectiveness of intervention and instruction for students Develop and implement IEPs for inclusion students in a Co-Teach setting Plan, recruit, and implement social events for entire campus. Language Arts Teacher August 2005 to June 2007 Company Name Create and implement curriculum aligned with TEKS for Level 1 ESL students Implement district purchased online software programs within daily curriculum Plan, provide, and measure effectiveness of intervention and instruction for students Summer Curriculum Writing team member District Staff Development presenter. Language Arts Teacher August 2003 to June 2005 Company Name Plan, implement, and measure effectiveness of intervention and instruction for students. Implement district purchased online software programs within daily curriculum. Develop and implement creative lesson plans, aligned with TEKS, to facilitate learning. Summer Curriculum Writing team member. Education and Training Bachelor of Science : Criminal Justice , December 1998 Southwest Texas State University Criminal Justice Alternative Teaching Certification, ELAR & ESL 4-8 - 2003 Teacher Certification : Educator Certification , October 2013 Lone Star College － City , State , USA Bachelor of Science : Information Technology University of Phoenix － City , State , USA Master of Arts : Educational Leadership and Technology Integration , 2016 Lamar University － City , State , USA Certifications Certified Trainer of Trainers (ToT) for SIOP implementation in the classroom Abydos Learning International (New Jersey Writing Project in Texas) Certified Trainer TEA Certified English, Language Arts, and Reading 4-8 TEA Certified English as a Second Language (Supplementary) K-12 TEA Certified Social Studies 4-8 Harris County Department of Education Certified Virtual School Teacher (9-12) Skills Learning Mangement System, Learning Technologies, Technology Integration, Online Programs ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME633660779"" style=""padding-top:0px;""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_633660779_1_412417230"" style=""padding-top:0px;""> <div class=""name thinbottomborder"" itemprop=""name""> <span class=""field"" id=""633660779FNAM1""> </span> <span> </span> <span class=""field"" id=""633660779LNAM1""> ONLINE LEARNING COORDINATOR - PROGRAM TRAINING AND SUPPORT</span> </div> <div class=""myGap""> </div> <div class=""lowerborder thinbottomborder""> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM633660784"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_SUMM633660784""> Summary</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_633660784_1_412417241"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""633660784FRFM1""> To145effectively and innovatively influence student and staff knowledge and skills146with learning technologies and learning management systems through support and147online education.</div> </div> </div> <div class=""section"" id=""SECTION_HILT633660788"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_HILT633660788""> Core Qualifications</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_633660788_1_412419185"" style=""padding-top:0px;""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1 charspace"" id=""633660788SKC11""> <ul> <li> Multiple Learning Management System platform148 experience: Schoology, Desire2Learn (D2L), Moodle, Blackboard</li> <li> Multiple platforms to enhance the use of technology149 as a mode of learning: mobile learning, tablet computing, online professional150 development, online courses for credit (both virtual and in the classroom),151 educational software as instruction and as supplemental to instruction,152 gamification, video tutorials</li> </ul> </td> <td class=""field twocol_2 charspace"" id=""633660788SKC21""> <ul> <li> Creating and presenting district-level staff development for educational software programs</li> <li> Creating and facilitating all required professional development for all departments in a district of 5,000+ employees</li> <li> Certified Trainer of Trainers (ToT) for SIOP (Sheltered Instruction Observation Protocol) implementation in the classroom<br/> </li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_ACCM633661104"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_ACCM633661104""> Achievements</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_633661104_1_412419642"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""633661104FRFM1""> <ul> <li> Member of International Society for Technology153 in Education (ISTE)</li> <li> Presenter at 2012 TCCA – “Technology154 Integration in the Elementary Classroom”</li> <li> ESL Teacher of the Year, Plummer Middle155 School, 2006-2007</li> <li> Member of International Literacy Association156 (ILA)</li> <li> Presenter at 2014 TCEA – “Technology157 Integration and You”158 159 160 161 162<br/> </li> </ul> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR633660782"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_EXPR633660782""> Professional Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_633660782_1_412420869"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""633660782JTIT1""> Online Learning Coordinator - Program Training and Support</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""633660782JSTD1""> October 2013</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""633660782EDDT1""> Current</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""633660782COMP1"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""633660782JCIT1"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""633660782JSTA1"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""633660782JDES1"" itemprop=""description""> <ul> <li> Created and presented district staff163 development sessions for district purchased online software programs for RtI164 and General Education settings</li> <li> Designed implementation plans and strategies165 for all learning technologies in the district (Administration and Campus166 staff)</li> <li> Implemented pilot studies and provided results167 and recommendations on all program purchases</li> <li> Create online professional development and168 maintain records of courses for entire district: campus, administration, and169 staff</li> <li> One on one coaching for implementation and170 learning technology design for blended learning environments</li> <li> Plan, provide, and measure effectiveness of171 intervention and instruction for students</li> <li> Oversee curriculum alignment within online172 courses in the Learning Management System for 125 Virtual School and Credit173 Recovery courses</li> <li> Design, plan, and implement customized174 training for campuses175 - 176 Develop training and support plan for 75177 Instructional Technology Specialists for learning technologies and learning178 management systems</li> <li> System Administrator for all learning179 technologies and learning management systems for a district of 5,000+180 students and 65,000+ students</li> <li> Design and implement all learning technologies181 training for Homebound teachers</li> <li> Department administrative contact for all High182 School campuses with learning technologies and courseware for Virtual School183 and Credit Recovery students and labs</li> <li> Compiled and analyzed data on 2 learning184 management systems, 11 online programs, and a multitude of learning185 technologies, including device management186 187 188 189 190<br/> </li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_633660782_2_412417232"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""633660782JTIT2""> Certified Classroom Teacher</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""633660782JSTD2""> August 2007</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""633660782EDDT2""> October 2013</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""633660782COMP2"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""633660782JCIT2"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""633660782JSTA2"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""633660782JDES2"" itemprop=""description""> <ul> <li> Presented district staff development sessions for district purchased online software programs for RtI and General Education settings</li> <li> 4th Grade ESL Language Arts Teacher Provide staff development to campus for SIOP and district writing initiatives</li> <li> Implement district purchased online software programs within daily curriculum</li> <li> Plan, provide, and measure effectiveness of intervention and instruction for students Develop and implement IEPs for inclusion students in a Co-Teach setting</li> <li> Plan, recruit, and implement social events for entire campus.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_633660782_3_412417234"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""633660782JTIT3""> Language Arts Teacher</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""633660782JSTD3""> August 2005</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""633660782EDDT3""> June 2007</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""633660782COMP3"" itemprop=""name""> Company Name</span> <span class=""joblocation jobcity"" id=""633660782JCIT3"" itemprop=""addressLocality""> </span> <span class=""joblocation jobstate"" id=""633660782JSTA3"" itemprop=""addressRegion""> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""633660782JDES3"" itemprop=""description""> <ul> <li> Create and implement curriculum aligned with TEKS for Level 1 ESL students Implement district purchased online software programs within daily curriculum Plan, provide, and measure effectiveness of intervention and instruction for students Summer Curriculum Writing team member District Staff Development presenter.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_633660782_4_412417236"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""633660782JTIT4""> Language Arts Teacher</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""633660782JSTD4""> August 2003</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""633660782EDDT4""> June 2005</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""633660782COMP4"" itemprop=""name""> Company Name</span> <span class=""joblocation jobcity"" id=""633660782JCIT4"" itemprop=""addressLocality""> </span> <span class=""joblocation jobstate"" id=""633660782JSTA4"" itemprop=""addressRegion""> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""633660782JDES4"" itemprop=""description""> <ul> <li> Plan, implement, and measure effectiveness of intervention and instruction for students.</li> <li> Implement district purchased online software programs within daily curriculum.</li> <li> Develop and implement creative lesson plans, aligned with TEKS, to facilitate learning.</li> <li> Summer Curriculum Writing team member.</li> </ul> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC633660783"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_EDUC633660783""> Education and Training</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_633660783_1_412417237"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""633660783DGRE1"" itemprop=""name""> Bachelor of Science</span> <span> : </span> <span class=""programline"" dependency=""STUY"" id=""633660783STUY1""> Criminal Justice</span> <span> , </span> <span class=""jobdates"" id=""633660783GRYR1""> December 1998</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""633660783SCHO1"" itemprop=""name""> Southwest Texas State University</span> <span class=""joblocation jobcity"" id=""633660783SCIT1""> </span> <span class=""joblocation jobstate"" id=""633660783SSTA1""> </span> <span class=""joblocation jobstate"" id=""633660783SCNT1""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""633660783FRFM1""> Criminal Justice</span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_633660783_2_412417238"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""633660783DGRE2"" itemprop=""name""> Alternative Teaching Certification, ELAR & ESL 4-8 - 2003</span> <span class=""programline"" dependency=""STUY"" id=""633660783STUY2""> </span> <span class=""jobdates"" id=""633660783GRYR2""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""633660783FRFM2""> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_633660783_3_412417239"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""633660783DGRE3"" itemprop=""name""> Teacher Certification</span> <span> : </span> <span class=""programline"" dependency=""STUY"" id=""633660783STUY3""> Educator Certification</span> <span> , </span> <span class=""jobdates"" id=""633660783GRYR3""> October 2013</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""633660783SCHO3"" itemprop=""name""> Lone Star College</span> <span> － </span> <span class=""joblocation jobcity"" id=""633660783SCIT3""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""633660783SSTA3""> State</span> <span> , </span> <span class=""joblocation jobstate"" id=""633660783SCNT3""> USA</span> </span> <span class=""paddedline""> <span class=""field"" id=""633660783FRFM3""> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_633660783_4_412417240"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""633660783DGRE4"" itemprop=""name""> Bachelor of Science</span> <span> : </span> <span class=""programline"" dependency=""STUY"" id=""633660783STUY4""> Information Technology</span> <span class=""jobdates"" id=""633660783GRYR4""> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""633660783SCHO4"" itemprop=""name""> University of Phoenix</span> <span> － </span> <span class=""joblocation jobcity"" id=""633660783SCIT4""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""633660783SSTA4""> State</span> <span> , </span> <span class=""joblocation jobstate"" id=""633660783SCNT4""> USA</span> </span> <span class=""paddedline""> <span class=""field"" id=""633660783FRFM4""> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_633660783_5_412421402"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""633660783DGRE5"" itemprop=""name""> Master of Arts</span> <span> : </span> <span class=""programline"" dependency=""STUY"" id=""633660783STUY5""> Educational Leadership and Technology Integration</span> <span> , </span> <span class=""jobdates"" id=""633660783GRYR5""> 2016</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""633660783SCHO5"" itemprop=""name""> Lamar University</span> <span> － </span> <span class=""joblocation jobcity"" id=""633660783SCIT5""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""633660783SSTA5""> State</span> <span> , </span> <span class=""joblocation jobstate"" id=""633660783SCNT5""> USA</span> </span> <span class=""paddedline""> <span class=""field"" id=""633660783FRFM5""> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_CERT633660785"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_CERT633660785""> Certifications</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_633660785_1_412417242"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""633660785FRFM1""> <ul> <li> Certified Trainer of Trainers (ToT) for SIOP implementation in the classroom</li> <li> Abydos Learning International (New Jersey Writing Project in Texas) Certified Trainer</li> <li> TEA Certified English, Language Arts, and Reading</li> <li> 4-8 TEA Certified English as a Second Language (Supplementary) <span style=""line-height: 1.5;""> K-12</span> </li> <li> <span style=""line-height: 1.5;""> TEA Certified Social Studies 4-8</span> </li> <li> <span style=""line-height: 1.5;""> Harris County Department of Education Certified Virtual School Teacher (9-12)</span> </li> </ul> </div> </div> </div> <div class=""section"" id=""SECTION_AFIL634066121"" style=""padding-top:0px;""> </div> <div class=""section"" id=""SECTION_COMS634066120"" style=""padding-top:0px;""> </div> <div class=""section"" id=""SECTION_SKLL633660787"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_SKLL633660787""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_633660787_1_412417244"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""633660787FRFM1""> Learning Mangement System, Learning Technologies, Technology Integration, Online Programs</div> </div> </div> </div>",ARTS19128975482," OPERATIONS MANAGER Career Overview Experienced and enthusiastic management professional with strong analytical, organizational and problem solving skills. Successful in overall operations in a fast paced environment, with an in-depth knowledge of sales, operations, finance and customer service. Areas of Expertise Operations management Effective leader Staff development Complex problem solving Inventory control Calm under pressure Sound judgment Supervision and training Professional Experience Company Name September 2014 to Current Operations Manager City , State Mentored, coached and trained all new reception team members. Boosted company efficiency through streamlined reporting processes. Created and maintained schedules for 8 departments. Responsible for all payroll processes. Consulted with the IT department and oversaw the launch, training and implementation of new salon software. Responsible for all financial reporting to the accounting department. Directly managed the salon's Operations Coordinator and maintenance team. Worked to maintain inventory levels and reduce overall shrink in the retail aspect of the business. Company Name September 2010 to September 2014 Salon Manager City , State Managed team of 18 professionals. Directed strategic initiatives to achieve projected monthly sales goals. Coordinated and oversaw all day-to-day business operations inclusive of ordering of supplies, payroll, facility maintenance and schedules. Reduced and controlled expenses by adhering to budgets and researching and applying cost effective alternatives. Surpassed revenue goals in four consecutive quarters. Increased profits by 20% over previous year for 13/14 fiscal. Ran highest grossing revenue per chair location in the company. Trained and monitored customer service representatives to ensure quality customer service. Provided training, mentoring and guidance for new and existing employees. Consulted and assisted in over seeing operations for other area locations. Promoted to Operations Manager of the salon's flagship location in New York, NY in September, 2014. Company Name February 2008 to September 2010 Floor Manager City , State Direct liaison between clients and technical staff. Involved in all aspects of customer service to ensure superior service. Created and maintained staff schedules. Assisted in ensuring seamless and highly productive day-to-day goings on. Monitored and tracked daily/yearly/weekly sales in all departments. Promoted to Salon Manager of the company's Greenwich, CT location in September, 2010. Company Name February 2003 to February 2008 Marketing & Public Relations Director/Manager City , State Developed and implemented marketing and business plans, designed press releases and promotional materials. Coordinated and oversaw all promotional and special events. Simultaneously managed multiple projects under tight deadlines. Developed advertising and PR programs using print media, trade show presentations, press interviews, brochure, videotapes, audio tapes and direct mail campaigns. Initiated direct marketing programs from creative concept to production and implementation. Developed in-house database that targeted new customers. Negotiated, purchased, and scheduled newspaper, radio, and outdoor advertising. Supervised the development and maintenance of the company's Web site. Assisted the owner in managing company operations. Monitored customer service representatives to ensure quality customer service. Provided training and guidance for new employees. Designed and presented training curriculum for personnel. Human Resources coordinator. Company Name August 2001 to February 2013 Administrative Assistant/Receptionist City , State Direct liaison between clients, management and technical staff. Involved with all aspects of customer service and appointment scheduling including solving problems, answering questions and working with customers to ensure fantastic service. Greeted guests, performed general front office duties, answered phones, scheduled appointments and maintained reservations database. Maintained computerized customer database. Worked well with all levels of management and regularly assisted managers with projects. Handled large call volume while maintaining accuracy, efficiency, and a positive, friendly attitude. Operated cash registers and computer input applications. Acquired excellent communication and interpersonal skills with the public and coworkers. Promoted to Marketing and Public Relations Director/Manager in February 2003. Education and Training The College of Staten Island 2002 Bachelor of Science : Communications City , State , US Bachelor of Science: Communications, 2002 The College of Staten Island - New York Additional Information Accomplishments Additional Information Honors and Awards: Dean's List 1997-2002 High academic standing Presentations Developed advertising and PR programs using print media, trade show presentations, press interviews, brochure, videotapes, audio tapes and direct mail campaigns Skills Customer Service, Receptionist, Retail Sales, Maintenance, Operations, Training, Marketing, Sales, Database, Public Relations, Advertising, Business Plans, Direct Mail, Direct Marketing, Excellent Multitasker, Human Resources, Pr, Promotional, Simultaneously, Trade Show, Budgets, Business Operations, Mentoring, Monthly Sales, Ordering, Payroll, Sales Goals, Clients, Administrative Assistant, Sales In, Weekly Sales, Answering, Cash, Liaison, Order Entry, Billing, Correspondence, Finance, Inventory, Inventory Control, Of Sales, Operations Management, Problem Solving ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME584155190"" style=""192 padding-top:0px;193 ""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_584155190_1_380263945"" style=""194 padding-top:0px;195 ""> <div class=""name bottomborder"" itemprop=""name""> <span class=""field"" id=""584155190FNAM1""> </span> <span> </span> <span class=""field"" id=""584155190LNAM1""> OPERATIONS MANAGER</span> </div> <div class=""lowerborder bottomborder""> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM584155199"" style=""196 padding-top:0px;197 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SUMM584155199""> Career Overview</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_584155199_1_380263958"" style=""198 padding-top:0px;199 ""> <div class=""field singlecolumn"" id=""584155199FRFM1""> Experienced and enthusiastic management professional with strong analytical, organizational and problem solving skills. Successful in overall operations in a fast paced environment, with an in-depth knowledge of sales, operations, finance and customer service.</div> </div> </div> <div class=""section"" id=""SECTION_HILT584155200"" style=""200 padding-top:0px;201 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_HILT584155200""> Areas of Expertise</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_584155200_1_380263960"" style=""202 padding-top:0px;203 ""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1"" id=""584155200SKC11""> Operations management Effective leader Staff development Complex problem solving Inventory control Calm under pressure Sound judgment Supervision and training</td> <td class=""field twocol_2"" id=""584155200SKC21""> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR584155203"" style=""204 padding-top:0px;205 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EXPR584155203""> Professional Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_584155203_1_380274134"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""206 padding-top:0px;207 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""companyname"" id=""584155203COMP1"" itemprop=""name""> Company Name</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%B %Y"" id=""584155203JSTD1""> September 2014</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""584155203EDDT1""> Current</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""jobtitle"" id=""584155203JTIT1""> Operations Manager</span> <br/> <span class=""joblocation jobcity"" id=""584155203JCIT1"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""584155203JSTA1"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""584155203JDES1"" itemprop=""description""> <ul> <li> <font> Mentored, coached and trained all new reception team members. </font> </li> <li> Boosted company efficiency through streamlined reporting processes.</li> <li> Created and maintained schedules for 8 departments.</li> <li> Responsible for all payroll processes.</li> <li> Consulted with the IT department and oversaw the launch, training and implementation of new salon software.</li> <li> Responsible for all financial reporting to the accounting department.</li> <li> Directly managed the salon's Operations Coordinator and maintenance team.</li> <li> Worked to maintain inventory levels and reduce overall shrink in the retail aspect of the business.<br/> </li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_584155203_2_380263964"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""208 padding-top:0px;209 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""companyname"" id=""584155203COMP2"" itemprop=""name""> Company Name</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%B %Y"" id=""584155203JSTD2""> September 2010</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""584155203EDDT2""> September 2014</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""jobtitle"" id=""584155203JTIT2""> Salon Manager</span> <br/> <span class=""joblocation jobcity"" id=""584155203JCIT2"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""584155203JSTA2"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""584155203JDES2"" itemprop=""description""> <ul> <li> Managed team of 18 professionals.</li> <li> Directed strategic initiatives to achieve projected monthly sales goals. Coordinated and oversaw all day-to-day business operations inclusive of ordering of supplies, payroll, facility maintenance and schedules. </li> <li> Reduced and controlled expenses by adhering to budgets and researching and applying cost effective alternatives. </li> <li> Surpassed revenue goals in four consecutive quarters. </li> <li> Increased profits by 20% over previous year for 13/14 fiscal. </li> <li> Ran highest grossing revenue per chair location in the company. Trained and monitored customer service representatives to ensure quality customer service. </li> <li> Provided training, mentoring and guidance for new and existing employees. </li> <li> Consulted and assisted in over seeing operations for other area locations. </li> <li> Promoted to Operations Manager of the salon's flagship location in New York, NY in September, 2014.<br/> </li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_584155203_3_380271749"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""210 padding-top:0px;211 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""companyname"" id=""584155203COMP3"" itemprop=""name""> Company Name</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%B %Y"" id=""584155203JSTD3""> February 2008</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""584155203EDDT3""> September 2010</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""jobtitle"" id=""584155203JTIT3""> Floor Manager</span> <br/> <span class=""joblocation jobcity"" id=""584155203JCIT3"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""584155203JSTA3"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""584155203JDES3"" itemprop=""description""> <ul> <li> Direct liaison between clients and technical staff.</li> <li> Involved in all aspects of customer service to ensure superior service.</li> <li> Created and maintained staff schedules.</li> <li> Assisted in ensuring seamless and highly productive day-to-day goings on.</li> <li> Monitored and tracked daily/yearly/weekly sales in all departments.</li> <li> Promoted to Salon Manager of the company's Greenwich, CT location in September, 2010.<br/> </li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_584155203_4_380263969"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""212 padding-top:0px;213 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""companyname"" id=""584155203COMP4"" itemprop=""name""> Company Name</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%B %Y"" id=""584155203JSTD4""> February 2003</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""584155203EDDT4""> February 2008</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""jobtitle"" id=""584155203JTIT4""> Marketing & Public Relations Director/Manager</span> <br/> <span class=""joblocation jobcity"" id=""584155203JCIT4"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""584155203JSTA4"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""584155203JDES4"" itemprop=""description""> <ul> <li> Developed and implemented marketing and business plans, designed press releases and promotional materials. </li> <li> Coordinated and oversaw all promotional and special events. Simultaneously managed multiple projects under tight deadlines. Developed advertising and PR programs using print media, trade show presentations, press interviews, brochure, videotapes, audio tapes and direct mail campaigns. </li> <li> Initiated direct marketing programs from creative concept to production and implementation. </li> <li> Developed in-house database that targeted new customers. Negotiated, purchased, and scheduled newspaper, radio, and outdoor advertising. </li> <li> Supervised the development and maintenance of the company's Web site. </li> <li> Assisted the owner in managing company operations. </li> <li> Monitored customer service representatives to ensure quality customer service. </li> <li> Provided training and guidance for new employees. </li> <li> Designed and presented training curriculum for personnel. </li> <li> Human Resources coordinator. <br/> </li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_584155203_5_380270417"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""214 padding-top:0px;215 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""companyname"" id=""584155203COMP5"" itemprop=""name""> Company Name</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%B %Y"" id=""584155203JSTD5""> August 2001</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""584155203EDDT5""> February 2013</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""jobtitle"" id=""584155203JTIT5""> Administrative Assistant/Receptionist</span> <br/> <span class=""joblocation jobcity"" id=""584155203JCIT5"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""584155203JSTA5"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""584155203JDES5"" itemprop=""description""> <ul> <li> Direct liaison between clients, management and technical staff.</li> <li> Involved with all aspects of customer service and appointment scheduling including solving problems, answering questions and working with customers to ensure fantastic service.</li> <li> Greeted guests, performed general front office duties, answered phones, scheduled appointments and maintained reservations database.</li> <li> Maintained computerized customer database.</li> <li> Worked well with all levels of management and regularly assisted managers with projects.</li> <li> Handled large call volume while maintaining accuracy, efficiency, and a positive, friendly attitude.</li> <li> Operated cash registers and computer input applications.</li> <li> Acquired excellent communication and interpersonal skills with the public and coworkers.</li> <li> Promoted to Marketing and Public Relations Director/Manager in February 2003.<br/> </li> </ul> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC584155213"" style=""216 padding-top:0px;217 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EDUC584155213""> Education and Training</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_584155213_1_380263974"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""218 padding-top:0px;219 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""584155213SCHO1"" itemprop=""name""> The College of Staten Island</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" id=""584155213GRYR1""> 2002</span> <span> </span> </span> </span> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""584155213DGRE1"" itemprop=""name""> Bachelor of Science</span> <span> : </span> <span class=""programline"" id=""584155213STUY1""> Communications</span> </span> <span class=""paddedline""> <span class=""joblocation jobcity"" id=""584155213SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""584155213SSTA1""> State</span> <span> , </span> <span class=""joblocation jobstate"" id=""584155213SCNT1""> US</span> </span> <span class=""paddedline""> <span class=""field"" id=""584155213FRFM1""> Bachelor of Science: Communications, 2002 The College of Staten Island - New York Additional Information</span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_ACCM584155201"" style=""220 padding-top:0px;221 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_ACCM584155201""> Accomplishments</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_584155201_1_380263962"" style=""222 padding-top:0px;223 ""> <div class=""field singlecolumn"" id=""584155201FRFM1""> Additional Information Honors and Awards: Dean's List 1997-2002 High academic standing</div> </div> </div> <div class=""section"" id=""SECTION_PRES584155202"" style=""224 padding-top:0px;225 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_PRES584155202""> Presentations</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_584155202_1_380263963"" style=""226 padding-top:0px;227 ""> <div class=""field singlecolumn"" id=""584155202FRFM1""> Developed advertising and PR programs using print media, trade show presentations, press interviews, brochure, videotapes, audio tapes and direct mail campaigns</div> </div> </div> <div class=""section"" id=""SECTION_SKLL584155214"" style=""228 padding-top:0px;229 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SKLL584155214""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_584155214_1_380263976"" style=""230 padding-top:0px;231 ""> <div class=""field singlecolumn"" id=""584155214FRFM1""> Customer Service, Receptionist, Retail Sales, Maintenance, Operations, Training, Marketing, Sales, Database, Public Relations, Advertising, Business Plans, Direct Mail, Direct Marketing, Excellent Multitasker, Human Resources, Pr, Promotional, Simultaneously, Trade Show, Budgets, Business Operations, Mentoring, Monthly Sales, Ordering, Payroll, Sales Goals, Clients, Administrative Assistant, Sales In, Weekly Sales, Answering, Cash, Liaison, Order Entry, Billing, Correspondence, Finance, Inventory, Inventory Control, Of Sales, Operations Management, Problem Solving</div> </div> </div> </div>",PUBLIC-RELATIONS23213014900," PRODUCT AND WEB DESIGNER Summary My career of 34 years includes the graphic art field, fine arts, and elementary art teacher. My personal evolution and vision helps me to know that I possess truth, talent and ability that is unique and highly creative. I have always known that art was my life path, and I seek to share in ways that apply to the world today in innovative ways. The Mission ~ To work with a team as designer or in some capacity where my creativity and thinking outside the box can be utilized best. To provide graphic expressions that convey the best message whether it be print or web presentation . My many years of experience affords me depth of knowledge in the arts fields, hands on, and I intend to use this knowledge for future endeavors as freelance designer. My Offerings ~ I focus on using my creative energy and experience as a Graphic Artist skilled in a variety of designs, logos and marketing packages designed to strengthen business competence.. I am a visual designer with an aptitude for experimental projects. My design skills are unique ~ I utilize the basic elements of design: color, line, shape, space, texture and value to help with the overall creation of any art projects or instruction. My training, experience, and education in art enables me to have a vast resource of ideas to share. And very importantly, other's ideas inspire me to go beyond and create things that clients envisioned. Workshops ~ I am interested in Teaching groups or private lessons, sharing creatively and working with other artists to create meaningful art. ~ Past and current students and clientele are primarily those listed here: Art collectors, art galleries, art enthusiasts, parents of students, adults or children who may seek creative art instruction in a wide variety of mediums from an enthusiastic artist/teacher Organizations or individuals who may be seeking a career creative artist to assist in projects requiring their ideas becoming fine finished art. Set design, backgrounds for theatre productions large or small Elementary/Secondary/Adult students who are interested in improving motor skills, experiment with various materials, learn the history of art, and apply art to life, possibly in a career involving some of these skills. The Overview ~~~ My freelance business is based in Cody, Wyoming, but not limited to the area. I am proficient in graphics programs including Adobe Photoshop, InDesign, Dreamweaver, Illustrator, Microsoft Word, Excel. have worked for most of my career at a distance and utilize all of the modern technology that makes it possible and simple to do this. SHedrick Art & Design on Facebook. Brochure, business cards, and other collateral Networking with Arts Councils, Galleries, Grant possibilities, and other interests Client referrals available Background & Experience ~~~ Product design and development of varieties of gifts, toys, socks, dolls, jewelry, snowglobes and more. Approx 20 years with one company. Very large E Commerce Website development and some HTML. Web maintenance. 3 years. Elementary art instructor with the Art on a Cart program in Cody, Wyoming, 7years. Each year my 300 students are exposed to all elements of art, art history, as many mediums and techniques as the budget will allow. Self employed freelance artist/illustrator/graphic designer for over 30 years working in a variety of mediums. Much Photoshop CS5. Studied with several professional artists privately, and taught art lessons to children through the Cody Parks and Recreation in the summers. Created an organization called Raise Your Hand for Art to promote awareness of the need for art in the elementary age child's growth and how it actually helps them with their academic studies Invested entire career to date in the field of art. Currently Registered name and business licensed in the state of Wyoming, formerly in California Completed substitute certification program, and update regularly Joined several professional associations and memberships Completed hundreds of paintings and graphic works for satisfied clients. Highly creative and multi-talented Graphic Designer with more than 30 years in product development and print design. Highlights Dedicated art professional with over 30 years of hands on experience. Proficient in Adobe Photoshop, InDesign, Illustrator, Microsoft Word, Excel. Some knowledge of Dreamweaver Adept researcher and visionary, excellent at working with others' ideas Self disciplined, work well on own from home office. Prompt, positive, self-disciplined Able to work on more than one project at once Some HTML knowledge Microsoft Office Suite knowledge Advanced typography knowledge Corporate design - logos and branding Strong design sense Conceptual thinker Design strategist Experience with brochure and newsletter formatting Logo and business card photography and layout Photo enhancing Website enhancement Stationery and letterhead Creative and artistic thinker Self-motivated professional Resourceful researcher Quick learner Menu design using Adobe InDesign Project proposals Professional Associations Substitute Teaching certification permit 2004-2011 enabled me to teach in Wyoming Public School system. Designed and implemented Art on a Cart program for Park County School District. Indimension, Inc., Asheville, NC Pat O'Hara Brewing Co, Cody, WY Park County School District, Cody, WY Park County Arts Council, Cody, WY Cody Country Art League, Cody, WY Wildwood Furniture, Cody, WY Gold Coast Marketing, Ventura, CA Irma Hotel, Cody, WY Fine Art Collectors: Jerry Russell & Gretchen Stark, Wapiti, WY Jeri Gillett, Belfry, MT Ty & Jamie Barhaug, Powell, WY Dorothea Hartley, Oakview, CA Experience January 1995 to January 2014 Company Name City , State Product and Web Designer Created graphic materials for the company website. Designed and printed online interactive sales and marketing collateral.Designed unique print materials, including advertisements, brochures and logo designs. Determined styles, size and arrangement of illustrations and graphics. Assisted in developing and maintaining user-friendly websites. Translated prototypes and PSDs into launch-ready, pixel-perfect formats. Maintained site appearance by developing and enforcing content and display standards. Consistently adhered to all internal delivery schedules. Collaborated with a team of designers to offer improvements and direction on others' projects. Prepared layouts and drawings in compliance with established templates and design standards. Adhered to all corporate brand guidelines when preparing graphic materials. Recommended techniques, methods and media best suited to produce desired visual effects Designed artistic signage for special corporate events.. Developed creative graphics that simplified complex messages. Worked with overseas factories to deliver polished final products. Contributed ideas during strategic and conceptual brainstorming sessions. Coordinated with the production factories and delivery managers to follow through from conception, to manufacture, to delivery to online sales. Created concept mock-ups and banners for web and mobile applications. Created all communications collateral, including web pages, brochures and fliers. Prioritized graphic workload and effectively coordinated multiple projects. Supported production of various projects under tight time constraints.. Produced product and packaging for domestic and international markets. Meticulously followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs. January 2005 to October 2013 Company Name City , State Food and Beverage Part-time in Food and Beverage business for 7 years. Very busy tourist hotel. In this business a person most be very organized, personable and energetic.. January 1990 to April 1995 Company Name City , State Graphic Designer Designed souvenir mugs and t-shirts for large scale tourism distribution. Clients included Sea World and Busch Gardens. Harrah's, Stratosphere, MGM Grand, and numerous other Las Vegas attractions. July 1984 to June 1987 Company Name City , State Graphic Designer Licensed Disney t-shirts. Designed for T-shirt company who supplied Universal Studios and many tourist attractions in Southern California and beyond with Disney themed t-shirts, from cartoon characters such as Mickey Mouse to Betty Boop and numerous others popular then. Education 1985 Colorado Institute of Art City , State , USA Advertising Design Associate of Arts Fine Art coursework Sculpture course Advertising seminars Computer and Art Design courses Public Relations seminar Studio Art courses Visual Communication course Graphic Design for Print Media focus Ventura College City , State , USA Illustration & Cartooning Studied with Chris Martinez, noted Illustrator, Caricaturist. Northwest College City , State , US History, Music, Education Online Adult education, not degree focused. Ventura College City , State , US Computer Science Learned basic computer language and use of PC/Mac. Learned Photoshop and Microsoft Word. Personal Information Born Billings, Montana, Feb 8, 1961. Both parents fine artists, family of 5 siblings. American, caucasian Excellent health No children, only animals Long term relationship Live out in the country on 35 acre farm Valid id and US passport Registered voter in Wyoming My interests: When I am not working on the computer, I am painting pet portraits, painting furniture, creating clay and wood sculpture. I find everything an opportunity to be solve problems, and am always coming up with creative solutions. Love gardening and growing things, healthful creative cooking Love cats, horses, and my dog Love the ocean and warm climate Skills Am proficient with graphics programs such as Adobe Photoshop, InDesign, Illustrator plus word programs such as Microsoft Word and Excel. Highly skilled at product development from the envisioning, researching, making visual, and creating actual product. Working with other's ideas, and especially enjoy creating my own ideas into visuals. Have great organizational skills needed for freelance self employment Additional Information Professional Associations Indimension, Inc., Asheville, NC Park County School District, Cody, WY Park County Arts Council, Cody, WY Cody Country Art League, Cody, WY Wildwood Furniture, Cody, WY Gold Coast Marketing, Ventura, CA Fine Art Collectors: Jerry Russell & Gretchen Stark, Wapiti, WY Jeri Gillett, Belfry, MT Ty & Jamie Barhaug, Powell, WY Dorothea Hartley, Oakview, CA ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME506168350"" style=""233 padding-top:0px;234 ""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_506168350_1_330477137"" style=""235 padding-top:0px;236 ""> <div class=""name"" itemprop=""name""> <span class=""field"" id=""506168350FNAM1""> </span> <span> </span> <span class=""field"" id=""506168350LNAM1""> PRODUCT AND WEB DESIGNER</span> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM506168352"" style=""237 padding-top:0px;238 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SUMM506168352""> Summary</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_506168352_1_330477140"" style=""239 padding-top:0px;240 ""> <div class=""field singlecolumn"" id=""506168352FRFM1""> <p align=""LEFT""> My career of 34 years includes the graphic art field, fine arts, and elementary art teacher. My personal evolution and vision helps me to know that I possess truth, talent and ability that is unique and highly creative. </p> <p align=""LEFT""> I have always known that art was my life path, and I seek to share in ways that apply to the world today in innovative ways. </p> <br/> <p align=""LEFT""> The Mission ~ To work with a team as designer or in some capacity where my creativity and thinking outside the box can be utilized best. To provide graphic expressions that convey the best message whether it be print or web presentation . My many years of experience affords me depth of knowledge in the arts fields, hands on, and I intend to use this knowledge for future endeavors as freelance designer. </p> <br/> <p align=""LEFT""> My Offerings ~ I focus on using my creative energy and experience as a Graphic Artist skilled in a variety of designs, logos and marketing packages designed to strengthen business competence.. </p> <p align=""LEFT""> I am a visual designer with an aptitude for experimental projects.</p> <br/> <p align=""LEFT""> My design skills are unique ~ I utilize the basic elements of design: color, line, shape, space, texture and value to help with the overall creation of any art projects or instruction. My training, experience, and education in art enables me to have a vast resource of ideas to share. And very importantly, other's ideas inspire me to go beyond and create things that clients envisioned. </p> <p align=""LEFT""> Workshops ~ I am interested in Teaching groups or private lessons, sharing creatively and working with other artists to create meaningful art. </p> <p align=""LEFT""> ~ Past and current students and clientele are primarily those listed here: </p> <p align=""LEFT""> Art collectors, art galleries, art enthusiasts, parents of students, adults or children who may seek creative art instruction in a wide variety of mediums from an enthusiastic artist/teacher </p> <p align=""LEFT""> Organizations or individuals who may be seeking a career creative artist to assist in projects requiring their ideas becoming fine finished art. </p> <p align=""LEFT""> Set design, backgrounds for theatre productions large or small Elementary/Secondary/Adult students who are interested in improving motor skills, experiment with various materials, learn the history of art, and apply art to life, possibly in a career involving some of these skills. </p> <br/> <p align=""LEFT""> The Overview ~~~ My freelance business is based in Cody, Wyoming, but not limited to the area. I am proficient in graphics programs including Adobe Photoshop, InDesign, Dreamweaver, Illustrator, Microsoft Word, Excel. have worked for most of my career at a distance and utilize all of the modern technology that makes it possible and simple to do this. SHedrick Art & Design on Facebook. Brochure, business cards, and other collateral Networking with Arts Councils, Galleries, Grant possibilities, and other interests Client referrals available </p> <br/> <p align=""LEFT""> Background & Experience ~~~ Product design and development of varieties of gifts, toys, socks, dolls, jewelry, snowglobes and more. Approx 20 years with one company. Very large E Commerce Website development and some HTML. Web maintenance. 3 years. Elementary art instructor with the Art on a Cart program in Cody, Wyoming, 7years. Each year my 300 students are exposed to all elements of art, art history, as many mediums and techniques as the budget will allow. Self employed freelance artist/illustrator/graphic designer for over 30 years working in a variety of mediums. Much Photoshop CS5. </p> <br/> <p align=""LEFT""> Studied with several professional artists privately, and taught art lessons to children through the Cody Parks and Recreation in the summers.</p> <p align=""LEFT""> </p> <p align=""LEFT""> Created an organization called Raise Your Hand for Art to promote awareness of the need for art in the elementary age child's growth and how it actually helps them with their academic studies Invested entire career to date in the field of art. </p> <br/> <p align=""LEFT""> Currently Registered name and business licensed in the state of Wyoming, formerly in California Completed substitute certification program, and update regularly Joined several professional associations and memberships Completed hundreds of paintings and graphic works for satisfied clients.</p> <br/> <p align=""LEFT""> Highly creative and multi-talented Graphic Designer with more than 30 years in product development and print design.</p> </div> </div> </div> <div class=""section"" id=""SECTION_HILT506168353"" style=""241 padding-top:0px;242 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_HILT506168353""> Highlights</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_506168353_1_330477143"" style=""243 padding-top:0px;244 ""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1"" id=""506168353SKC11""> <p align=""LEFT""> Dedicated art professional with over 30 years of hands on experience.</p> <br/> <p align=""LEFT""> Proficient in Adobe Photoshop, InDesign, Illustrator, Microsoft Word, Excel. Some knowledge of Dreamweaver </p> <br/> <p align=""LEFT""> Adept researcher and visionary, excellent at working with others' ideas</p> <br/> <p align=""LEFT""> Self disciplined, work well on own from home office.</p> <br/> <p align=""LEFT""> Prompt, positive, self-disciplined</p> <p align=""LEFT""> </p> <p align=""LEFT""> Able to work on more than one project at once</p> <br/> <br/> <br/> <br/> <br/> <br/> <br/> <br/> <br/> <br/> <br/> <br/> <br/> <br/> <br/> <br/> <br/> <br/> <br/> <br/> <br/> <br/> <br/> </td> <td class=""field twocol_2"" id=""506168353SKC21""> <ul> <li> Some HTML knowledge</li> <br/> <li> Microsoft Office Suite knowledge</li> <br/> <li> Advanced typography knowledge</li> <br/> <li> Corporate design - logos and branding</li> <br/> <li> Strong design sense</li> <li> Conceptual thinker</li> <li> Design strategist</li> <li> Experience with brochure and newsletter formatting</li> <li> Logo and business card photography and layout</li> <li> Photo enhancing </li> <li> Website enhancement</li> <li> Stationery and letterhead</li> <li> Creative and artistic thinker</li> <li> Self-motivated professional</li> <li> Resourceful researcher</li> <li> Quick learner</li> <li> Menu design using Adobe InDesign</li> <li> Project proposals</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_ACCM506168357"" style=""245 padding-top:0px;246 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_ACCM506168357""> Professional Associations</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_506168357_1_330477139"" style=""247 padding-top:0px;248 ""> <div class=""field singlecolumn"" id=""506168357FRFM1""> <br/> <p align=""LEFT""> Substitute Teaching certification permit 2004-2011 enabled me to teach in Wyoming Public School system. Designed and implemented Art on a Cart program for Park County School District.</p> <br/> <br/> <br/> <br/> <p align=""LEFT""> Indimension, Inc., Asheville, NC </p> <p align=""LEFT""> Pat O'Hara Brewing Co, Cody, WY</p> <p align=""LEFT""> Park County School District, Cody, WY </p> <p align=""LEFT""> Park County Arts Council, Cody, WY </p> <p align=""LEFT""> Cody Country Art League, Cody, WY </p> <p align=""LEFT""> Wildwood Furniture, Cody, WY </p> <p align=""LEFT""> Gold Coast Marketing, Ventura, CA</p> <p align=""LEFT""> Irma Hotel, Cody, WY</p> <br/> <br/> <p align=""LEFT""> Fine Art Collectors: </p> <p align=""LEFT""> Jerry Russell & Gretchen Stark, Wapiti, WY </p> <p align=""LEFT""> Jeri Gillett, Belfry, MT </p> <p align=""LEFT""> Ty & Jamie Barhaug, Powell, WY </p> <p align=""LEFT""> Dorothea Hartley, Oakview, CA</p> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR506168354"" style=""249 padding-top:0px;250 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EXPR506168354""> Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_506168354_1_330483063"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""251 padding-top:0px;252 ""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%B %Y"" id=""506168354JSTD1""> January 1995</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""506168354EDDT1""> January 2014</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""companyname"" dependency=""COMP+JCIT|JSTA"" id=""506168354COMP1"" itemprop=""name""> Company Name</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""joblocation jobcity"" id=""506168354JCIT1"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""506168354JSTA1"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobtitle"" id=""506168354JTIT1""> Product and Web Designer</span> <span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""506168354JDES1"" itemprop=""description""> <p align=""LEFT""> Created graphic materials for the company website.</p> <p align=""LEFT""> Designed and printed online interactive sales and marketing collateral.Designed unique print materials, including advertisements, brochures and logo designs.</p> <p align=""LEFT""> Determined styles, size and arrangement of illustrations and graphics.</p> <p align=""LEFT""> Assisted in developing and maintaining user-friendly websites.</p> <p align=""LEFT""> Translated prototypes and PSDs into launch-ready, pixel-perfect formats.</p> <p align=""LEFT""> Maintained site appearance by developing and enforcing content and display standards.</p> <p align=""LEFT""> Consistently adhered to all internal delivery schedules.</p> <p align=""LEFT""> Collaborated with a team of designers to offer improvements and direction on others' projects.</p> <p align=""LEFT""> Prepared layouts and drawings in compliance with established templates and design standards.</p> <p align=""LEFT""> Adhered to all corporate brand guidelines when preparing graphic materials.</p> <p align=""LEFT""> Recommended techniques, methods and media best suited to produce desired visual effects</p> <p align=""LEFT""> Designed artistic signage for special corporate events..</p> <p align=""LEFT""> Developed creative graphics that simplified complex messages.</p> <p align=""LEFT""> Worked with overseas factories to deliver polished final products.</p> <p align=""LEFT""> Contributed ideas during strategic and conceptual brainstorming sessions.</p> <p align=""LEFT""> Coordinated with the production factories and delivery managers to follow through from conception, to manufacture, to delivery to online sales.</p> <p align=""LEFT""> Created concept mock-ups and banners for web and mobile applications.</p> <p align=""LEFT""> Created all communications collateral, including web pages, brochures and fliers.</p> <p align=""LEFT""> Prioritized graphic workload and effectively coordinated multiple projects.</p> <p align=""LEFT""> Supported production of various projects under tight time constraints..</p> <p align=""LEFT""> Produced product and packaging for domestic and international markets.</p> <p align=""LEFT""> Meticulously followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs.</p> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_506168354_2_330531420"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""253 padding-top:0px;254 ""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%B %Y"" id=""506168354JSTD2""> January 2005</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""506168354EDDT2""> October 2013</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""companyname"" dependency=""COMP+JCIT|JSTA"" id=""506168354COMP2"" itemprop=""name""> Company Name</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""joblocation jobcity"" id=""506168354JCIT2"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""506168354JSTA2"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobtitle"" id=""506168354JTIT2""> Food and Beverage</span> <span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""506168354JDES2"" itemprop=""description""> <p align=""LEFT""> Part-time in Food and Beverage business for 7 years.</p> <p align=""LEFT""> Very busy tourist hotel.</p> <p align=""LEFT""> In this business a person most be very organized, personable and energetic..</p> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_506168354_3_330533519"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""255 padding-top:0px;256 ""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%B %Y"" id=""506168354JSTD3""> January 1990</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""506168354EDDT3""> April 1995</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""companyname"" dependency=""COMP+JCIT|JSTA"" id=""506168354COMP3"" itemprop=""name""> Company Name</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""joblocation jobcity"" id=""506168354JCIT3"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""506168354JSTA3"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobtitle"" id=""506168354JTIT3""> Graphic Designer</span> <span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""506168354JDES3"" itemprop=""description""> <p align=""LEFT""> Designed souvenir mugs and t-shirts for large scale tourism distribution. Clients included Sea World and Busch Gardens. Harrah's, Stratosphere, MGM Grand, and numerous other Las Vegas attractions.</p> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_506168354_4_330536005"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""257 padding-top:0px;258 ""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%B %Y"" id=""506168354JSTD4""> July 1984</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""506168354EDDT4""> June 1987</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""companyname"" dependency=""COMP+JCIT|JSTA"" id=""506168354COMP4"" itemprop=""name""> Company Name</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""joblocation jobcity"" id=""506168354JCIT4"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""506168354JSTA4"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobtitle"" id=""506168354JTIT4""> Graphic Designer</span> <span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""506168354JDES4"" itemprop=""description""> <p align=""LEFT""> Licensed Disney t-shirts. Designed for T-shirt company who supplied Universal Studios and many tourist attractions in Southern California and beyond with Disney themed t-shirts, from cartoon characters such as Mickey Mouse to Betty Boop and numerous others popular then.</p> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC506168355"" style=""259 padding-top:0px;260 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EDUC506168355""> Education</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_506168355_1_330478113"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""261 padding-top:0px;262 ""> <span class=""dates_wrapper""> <span class=""jobdates"" id=""506168355GRYR1""> 1985</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""506168355SCHO1"" itemprop=""name""> Colorado Institute of Art</span> <br/> <span class=""joblocation jobcity"" id=""506168355SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""506168355SSTA1""> State</span> <span> , </span> <span class=""joblocation jobstate"" id=""506168355SCNT1""> USA</span> </span> <span class=""paddedline"" itemprop=""description""> <span class=""programline"" id=""506168355STUY1""> Advertising Design</span> <br/> <span class=""degree"" id=""506168355DGRE1"" itemprop=""name""> Associate of Arts</span> </span> <span class=""paddedline""> <span class=""field"" id=""506168355FRFM1""> <p align=""LEFT""> Fine Art coursework</p> <p align=""LEFT""> Sculpture course</p> <p align=""LEFT""> Advertising seminars</p> <p align=""LEFT""> Computer and Art Design courses</p> <p align=""LEFT""> Public Relations seminar</p> <p align=""LEFT""> Studio Art courses</p> <p align=""LEFT""> Visual Communication course</p> <p align=""LEFT""> Graphic Design for Print Media focus</p> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_506168355_2_330536558"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""263 padding-top:0px;264 ""> <span class=""dates_wrapper""> <span class=""jobdates"" id=""506168355GRYR2""> </span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""506168355SCHO2"" itemprop=""name""> Ventura College</span> <br/> <span class=""joblocation jobcity"" id=""506168355SCIT2""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""506168355SSTA2""> State</span> <span> , </span> <span class=""joblocation jobstate"" id=""506168355SCNT2""> USA</span> </span> <span class=""paddedline"" itemprop=""description""> <span class=""programline"" id=""506168355STUY2""> Illustration & Cartooning</span> <span class=""degree"" id=""506168355DGRE2"" itemprop=""name""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""506168355FRFM2""> <p align=""LEFT""> Studied with Chris Martinez, noted Illustrator, Caricaturist.</p> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_506168355_3_330537127"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""265 padding-top:0px;266 ""> <span class=""dates_wrapper""> <span class=""jobdates"" id=""506168355GRYR3""> </span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""506168355SCHO3"" itemprop=""name""> Northwest College</span> <br/> <span class=""joblocation jobcity"" id=""506168355SCIT3""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""506168355SSTA3""> State</span> <span> , </span> <span class=""joblocation jobstate"" id=""506168355SCNT3""> US</span> </span> <span class=""paddedline"" itemprop=""description""> <span class=""programline"" id=""506168355STUY3""> History, Music, Education</span> <span class=""degree"" id=""506168355DGRE3"" itemprop=""name""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""506168355FRFM3""> <p align=""LEFT""> Online Adult education, not degree focused.</p> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_506168355_4_330537620"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""267 padding-top:0px;268 ""> <span class=""dates_wrapper""> <span class=""jobdates"" id=""506168355GRYR4""> </span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""506168355SCHO4"" itemprop=""name""> Ventura College</span> <br/> <span class=""joblocation jobcity"" id=""506168355SCIT4""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""506168355SSTA4""> State</span> <span> , </span> <span class=""joblocation jobstate"" id=""506168355SCNT4""> US</span> </span> <span class=""paddedline"" itemprop=""description""> <span class=""programline"" id=""506168355STUY4""> Computer Science</span> <span class=""degree"" id=""506168355DGRE4"" itemprop=""name""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""506168355FRFM4""> <p align=""LEFT""> Learned basic computer language and use of PC/Mac. Learned Photoshop and Microsoft Word. </p> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_PRIN506168358"" style=""269 padding-top:0px;270 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_PRIN506168358""> Personal Information</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_506168358_1_330477141"" style=""271 padding-top:0px;272 ""> <div class=""field singlecolumn"" id=""506168358FRFM1""> <p align=""LEFT""> </p> <p align=""LEFT""> Born Billings, Montana, Feb 8, 1961.</p> <p align=""LEFT""> Both parents fine artists, family of 5 siblings.</p> <p align=""LEFT""> American, caucasian</p> <p align=""LEFT""> Excellent health </p> <p align=""LEFT""> No children, only animals</p> <p align=""LEFT""> Long term relationship</p> <p align=""LEFT""> Live out in the country on 35 acre farm</p> <p align=""LEFT""> Valid id and US passport</p> <p align=""LEFT""> Registered voter in Wyoming</p> <br/> <p align=""LEFT""> My interests: </p> <p align=""LEFT""> When I am not working on the computer, </p> <p align=""LEFT""> I am painting pet portraits, painting furniture,</p> <p align=""LEFT""> creating clay and wood sculpture.</p> <p align=""LEFT""> I find everything an opportunity to be solve problems, and am always coming up with creative solutions. </p> <p align=""LEFT""> Love gardening and growing things, healthful creative cooking</p> <p align=""LEFT""> Love cats, horses, and my dog</p> <p align=""LEFT""> Love the ocean and warm climate</p> <br/> <br/> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL506168360"" style=""273 padding-top:0px;274 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SKLL506168360""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_506168360_1_330477144"" style=""275 padding-top:0px;276 ""> <div class=""field singlecolumn"" id=""506168360FRFM1""> <p align=""LEFT""> Am proficient with graphics programs such as Adobe Photoshop, InDesign, Illustrator plus word programs such as Microsoft Word and Excel.</p> <br/> <p align=""LEFT""> Highly skilled at product development from the envisioning, <font> researching, making visual, and creating actual product.</font> </p> <p> <font> <br/> </font> </p> <p align=""LEFT""> <font> Working with other's ideas, and especially enjoy creating my own ideas into visuals.</font> </p> <font> <br/> <p align=""LEFT""> Have great organizational skills needed for freelance self employment</p> <br/> </font> </div> </div> </div> <div class=""section"" id=""SECTION_ADDI506168361"" style=""277 padding-top:0px;278 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_ADDI506168361""> Additional Information</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_506168361_1_330477145"" style=""279 padding-top:0px;280 ""> <div class=""field singlecolumn"" id=""506168361FRFM1""> <p align=""LEFT""> Professional Associations</p> <br/> <p align=""LEFT""> Indimension, Inc., Asheville, NC </p> <p align=""LEFT""> Park County School District, Cody, WY </p> <p align=""LEFT""> Park County Arts Council, Cody, WY </p> <p align=""LEFT""> Cody Country Art League, Cody, WY </p> <p align=""LEFT""> Wildwood Furniture, Cody, WY </p> <p align=""LEFT""> Gold Coast Marketing, Ventura, CA</p> <br/> <br/> <p align=""LEFT""> Fine Art Collectors: </p> <p align=""LEFT""> Jerry Russell & Gretchen Stark, Wapiti, WY </p> <p align=""LEFT""> Jeri Gillett, Belfry, MT </p> <p align=""LEFT""> Ty & Jamie Barhaug, Powell, WY </p> <p align=""LEFT""> Dorothea Hartley, Oakview, CA </p> </div> </div> </div> </div>",DESIGNER28122890839," CORPORATE ENGINEERING SUPPORT TECHNICIAN Summary TECHNICAL SUPPORT ENGINEER282Technical Support Telecom Support Networking Support Software/PC/LAN Troubleshooting Accomplished in Technical Support with 4 years of experience troubleshooting and maintaining user applications, workstations, and accounts across multiple platforms (OS X, Linux, Windows, Android, iOS). Updated and written user-facing and IT-facing technical.283*Provides outstanding customer service and a strong ability to communicate technical concepts in a non-technical manner. Known for patience in dealing with frustrated users. Highlights Installing, Configuring, Troubleshooting Windows, Linux and OS X Installing, Configuring, Troubleshooting SoHo Networks Creating & Updating documentation Software Installation, configuring, and Troubleshooting Implementing, Configuring network and End User Security Mobile device Support Printer Support CLI Knowledge VOIP, Video Chat Support Critical Thinking with Root Cause Analysis Encryption File Structures Network Protocols AAA Security Model Accounts and Group policy Browser Support TECHNOLOGY PROFICIENCIES Operating Systems: Windows 7-10, Ubuntu 14.04, OS X 10.8-10.11, ChromeOS, iOS9, Android Applications: MS Office 2010-2016 (Word, Excel, PowerPoint, Outlook), Google Apps (Drive, Docs, Sheets, Slides, Keep, Forms, Sites), Google Drive Sync Client, Internet Explorer, Firefox, Chrome, Safari, Edge, OpenVPN, Wireshark, Sublime Text, MSRA, Microsoft RDP, OpenSSH, Puppet, SCCM 2012 iOS-MDM Networking TCP/IP, DNS, DHCP, LAN/WAN, VPN/Remote Connectivity - OpenVPN, some basic Cisco iOS, Microsoft Virtual PC/Hyper-V, TeamViewer, Terminal Services, Netgear, Linksys, Firewall, Ports, experience in Routing & Switching (OSPF / BGP / VLAN / STP), Strong desire to learn more Hardware: Dell, HP, IBM/Lenovo, Apple, Microsoft, desktop, laptops. Android Smartphones tables, and wearables. iPhones and iPads. Printers, Routers, Switches, Modems, Wireless Routers, Video Conferencing equipment (TV, Projectors, Microphones, Speakers) Security: Basic knowledge of IPSEC / SSL-VPN / NAT / GRE, some experience with Authentication Protocols (Radius / TACACS), Strong desire to learn more. Experience Corporate Engineering Support Technician 01/2015 to Current Company Name City , State Remote Support more than 120,000 employments. Supported A wide variety of platforms including Windows, OS X, Linux (Ubuntu 14.04 LTS), ChromeOS. Installed/uninstalled, configured, and troubleshot end user software (i.e. SolidWorks, CAD, MSI, exe installers, dpkg binaries, and dmg binaries) and system management software (SCCM and Puppet). Managed user account access with Active Directory and Google Groups based on Google's security policies. Change, reset or lock user accounts. User name changes and setup of account/email aliases for Google, Google X, and Nest. Collaborate with other IT infrastructure teams (Linux, WinOps, SecOps, and NetOps) to resolve some of the most difficult issues and infrastructure outages. Help Desk Support Analyst II 06/2012 to 08/2014 Company Name City , State Provided Remote call center support for 600 New York Life Insurance agents. Advised agents on the recommended specifications for now computer equipment based on each agent's needs. Installed New York Life software along with WinMagic SecureDoc for Windows encryption. Reset agent port passwords and access to OWA. Installed and troubleshot end user software (Microsoft Office 2003-2008 including Outlook). Implemented Security with Windows Firewall, Antivirus software, and browser hardening. Troubleshot end user issues with windows, Malware, software updates and account creation. Worked with the New York Life software team to adapt a modern standard for digitally download instead of CD-ROM distribution via mail service for software updates. Contributed to revamping how new employees are trained and the streaming the information needed to learn the functions of the job. Pushed for New York Life to standardize what computer hardware and Version of Windows agent should be buying to handle the modern software. Using Pluralsight.com, I taught myself the basics of Help Desk Support with the CompTIA A+(801/802) training courses. I learned the Must have knowledge for Network concepts and troubleshooting with the CompTIA Network+(N005) course. Building on learning the basics for general computer and networking troubleshooting I learned the concepts of security with the CompTIA Security+(SY0-301) course. CBTNuggets.com. Certifications Using CBTNuggets.com, I continued to build my system administration skill with the CompTIA Linux+/LPIC-1 course. I then built my Microsoft Windows Server with the MCSA 410, 411, and 412 course. I updated some of my prior knowledge with the CompTIA Network+(N006) and Security+(SY0-401). Continuing with Networking I am now taking a course for Cisco's CCNA. I am also moving forward with security. I am taking the EC Council Certified Ethical Hacker(v8.0) course. To understand system management better I am learning Bash scripting and Python. Skills A+, Active Directory, Antivirus, Apple, Bash, Basic, BGP, CAD, call center, CCNA, CD-ROM, CLI, Cisco iOS, Cisco, com, Hardware, computer hardware, Council, Critical Thinking, Encryption, Client, Dell, DHCP, documentation, DNS, Edge, email, Firewall, Forms, Help Desk Support, HP, IBM, Insurance, Internet Explorer, LAN, laptops, Linux and OS, Linux, access, Excel, mail, Microsoft Office, MS Office, Outlook, PowerPoint, Windows 7, Microsoft Windows, Windows, Word, Modems, MSI, Networking I, Network, Networking, Networks, Operating Systems, OS, OSPF, policies, Printer, Printers, Protocols, Python, Routers, Routing, scripting, Software Installation, SolidWorks, SSL, Switches, system administration, tables, TCP/IP, TV, troubleshooting I, Troubleshooting, Video, Video Conferencing, VPN, VOIP, WAN ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME834447237"" style=""284 padding-top:0px;285 ""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_834447237_1_543718464"" style=""286 padding-top:0px;287 ""> <div class=""name"" itemprop=""name""> <span class=""field"" id=""834447237FNAM1""> </span> <span> </span> <span class=""field lName"" id=""834447237LNAM1""> CORPORATE ENGINEERING SUPPORT TECHNICIAN</span> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM834447240"" style=""288 padding-top:0px;289 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SUMM834447240""> Summary</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_834447240_1_543718468"" style=""290 padding-top:0px;291 ""> <div class=""field singlecolumn"" id=""834447240FRFM1""> TECHNICAL SUPPORT ENGINEER292Technical Support Telecom Support Networking Support Software/PC/LAN Troubleshooting Accomplished in Technical Support with 4 years of experience troubleshooting and maintaining user applications, workstations, and accounts across multiple platforms (OS X, Linux, Windows, Android, iOS). Updated and written user-facing and IT-facing technical.293*Provides outstanding customer service and a strong ability to communicate technical concepts in a non-technical manner. Known for patience in dealing with frustrated users.</div> </div> </div> <div class=""section"" id=""SECTION_HILT834447242"" style=""294 padding-top:0px;295 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_HILT834447242""> Highlights</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_834447242_1_543718470"" style=""296 padding-top:0px;297 ""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1"" id=""834447242SKC11""> <ul> <li> Installing, Configuring, Troubleshooting Windows, Linux and OS X</li> <li> Installing, Configuring, Troubleshooting SoHo Networks</li> <li> Creating & Updating documentation</li> <li> Software Installation, configuring, and Troubleshooting</li> <li> Implementing, Configuring network and End User Security</li> <li> Mobile device Support</li> <li> Printer Support</li> <li> CLI Knowledge</li> <li> VOIP, Video Chat Support</li> <li> Critical Thinking with Root Cause Analysis</li> <li> Encryption</li> <li> File Structures</li> <li> Network Protocols</li> <li> AAA Security Model</li> <li> Accounts and Group policy</li> <li> Browser Support</li> <li> TECHNOLOGY PROFICIENCIES</li> <li> Operating Systems:</li> <li> Windows 7-10, Ubuntu 14.04, OS X 10.8-10.11, ChromeOS, iOS9, Android</li> <li> Applications:</li> <li> MS Office 2010-2016 (Word, Excel, PowerPoint, Outlook), Google Apps (Drive, Docs, Sheets, Slides, Keep, Forms, Sites), Google Drive Sync Client, Internet Explorer, Firefox, Chrome, Safari, Edge, OpenVPN, Wireshark, Sublime Text, MSRA, Microsoft RDP, OpenSSH, Puppet, SCCM 2012 iOS-MDM</li> <li> Networking</li> <li> TCP/IP, DNS, DHCP, LAN/WAN, VPN/Remote Connectivity - OpenVPN, some basic Cisco iOS, Microsoft Virtual PC/Hyper-V, TeamViewer, Terminal Services, Netgear, Linksys, Firewall, Ports, experience in Routing & Switching (OSPF / BGP / VLAN / STP), Strong desire to learn more</li> <li> Hardware:</li> <li> Dell, HP, IBM/Lenovo, Apple, Microsoft, desktop, laptops. Android Smartphones tables, and wearables. iPhones and iPads. Printers, Routers, Switches, Modems, Wireless Routers, Video Conferencing equipment (TV, Projectors, Microphones, Speakers)</li> <li> Security:</li> <li> Basic knowledge of IPSEC / SSL-VPN / NAT / GRE, some experience with Authentication Protocols (Radius / TACACS), Strong desire to learn more.</li> </ul> </td> <td class=""field twocol_2"" id=""834447242SKC21""> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_ACCM834447836"" style=""298 padding-top:0px;299 ""> </div> <div class=""section"" id=""SECTION_EXPR834447239"" style=""300 padding-top:0px;301 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EXPR834447239""> Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_834447239_1_543718466"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""302 padding-top:0px;303 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""834447239JTIT1""> Corporate Engineering Support Technician</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""834447239JSTD1""> 01/2015</span> <span class=""jobdates""> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""834447239EDDT1""> Current</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""834447239COMP1"" itemprop=""name""> Company Name</span> <span class=""datesWrapper""> <span class=""joblocation jobcity"" id=""834447239JCIT1"" itemprop=""addressLocality""> City</span> <span class=""joblocation""> , </span> <span class=""joblocation jobstate"" id=""834447239JSTA1"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""834447239JDES1"" itemprop=""description""> <ul> <li> Remote Support more than 120,000 employments.</li> <li> Supported A wide variety of platforms including Windows, OS X, Linux (Ubuntu 14.04 LTS), ChromeOS.</li> <li> Installed/uninstalled, configured, and troubleshot end user software (i.e.</li> <li> SolidWorks, CAD, MSI, exe installers, dpkg binaries, and dmg binaries) and system management software (SCCM and Puppet).</li> <li> Managed user account access with Active Directory and Google Groups based on Google's security policies.</li> <li> Change, reset or lock user accounts.</li> <li> User name changes and setup of account/email aliases for Google, Google X, and Nest.</li> <li> Collaborate with other IT infrastructure teams (Linux, WinOps, SecOps, and NetOps) to resolve some of the most difficult issues and infrastructure outages.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_834447239_2_543718467"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""304 padding-top:0px;305 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""834447239JTIT2""> Help Desk Support Analyst II</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""834447239JSTD2""> 06/2012</span> <span class=""jobdates""> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""834447239EDDT2""> 08/2014</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""834447239COMP2"" itemprop=""name""> Company Name</span> <span class=""datesWrapper""> <span class=""joblocation jobcity"" id=""834447239JCIT2"" itemprop=""addressLocality""> City</span> <span class=""joblocation""> , </span> <span class=""joblocation jobstate"" id=""834447239JSTA2"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""834447239JDES2"" itemprop=""description""> <ul> <li> Provided Remote call center support for 600 New York Life Insurance agents.</li> <li> Advised agents on the recommended specifications for now computer equipment based on each agent's needs.</li> <li> Installed New York Life software along with WinMagic SecureDoc for Windows encryption.</li> <li> Reset agent port passwords and access to OWA.</li> <li> Installed and troubleshot end user software (Microsoft Office 2003-2008 including Outlook).</li> <li> Implemented Security with Windows Firewall, Antivirus software, and browser hardening.</li> <li> Troubleshot end user issues with windows, Malware, software updates and account creation.</li> <li> Worked with the New York Life software team to adapt a modern standard for digitally download instead of CD-ROM distribution via mail service for software updates.</li> <li> Contributed to revamping how new employees are trained and the streaming the information needed to learn the functions of the job.</li> <li> Pushed for New York Life to standardize what computer hardware and Version of Windows agent should be buying to handle the modern software.</li> <li> Using Pluralsight.com, I taught myself the basics of Help Desk Support with the CompTIA A+(801/802) training courses.</li> <li> I learned the Must have knowledge for Network concepts and troubleshooting with the CompTIA Network+(N005) course.</li> <li> Building on learning the basics for general computer and networking troubleshooting I learned the concepts of security with the CompTIA Security+(SY0-301) course.</li> <li> CBTNuggets.com.</li> </ul> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC834447244"" style=""306 padding-top:0px;307 ""> </div> <div class=""section"" id=""SECTION_CERT834447241"" style=""308 padding-top:0px;309 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_CERT834447241""> Certifications</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_834447241_1_543718469"" style=""310 padding-top:0px;311 ""> <div class=""field singlecolumn"" id=""834447241FRFM1""> Using CBTNuggets.com, I continued to build my system administration skill with the CompTIA Linux+/LPIC-1 course. I then built my Microsoft Windows Server with the MCSA 410, 411, and 412 course. I updated some of my prior knowledge with the CompTIA Network+(N006) and Security+(SY0-401). Continuing with Networking I am now taking a course for Cisco's CCNA. I am also moving forward with security. I am taking the EC Council Certified Ethical Hacker(v8.0) course. To understand system management better I am learning Bash scripting and Python.</div> </div> </div> <div class=""section"" id=""SECTION_SKLL834447243"" style=""312 padding-top:0px;313 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SKLL834447243""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_834447243_1_543718471"" style=""314 padding-top:0px;315 ""> <div class=""field singlecolumn"" id=""834447243FRFM1""> A+, Active Directory, Antivirus, Apple, Bash, Basic, BGP, CAD, call center, CCNA, CD-ROM, CLI, Cisco iOS, Cisco, com, Hardware, computer hardware, Council, Critical Thinking, Encryption, Client, Dell, DHCP, documentation, DNS, Edge, email, Firewall, Forms, Help Desk Support, HP, IBM, Insurance, Internet Explorer, LAN, laptops, Linux and OS, Linux, access, Excel, mail, Microsoft Office, MS Office, Outlook, PowerPoint, Windows 7, Microsoft Windows, Windows, Word, Modems, MSI, Networking I, Network, Networking, Networks, Operating Systems, OS, OSPF, policies, Printer, Printers, Protocols, Python, Routers, Routing, scripting, Software Installation, SolidWorks, SSL, Switches, system administration, tables, TCP/IP, TV, troubleshooting I, Troubleshooting, Video, Video Conferencing, VPN, VOIP, WAN</div> </div> </div> </div>",ENGINEERING31643378989," CONSULTANT Summary In-depth knowledge and understanding of numerous software packages and operating systems.317 Skilled in Database Administrator, Network Administration, Web developer. Providing Customer and318 End-User Help Desk Support. Easily identify and resolve technical issues and concerns. Excellent319 communication and presentation capabilities Experience Consultant Mar 2014 to May 2017 Company Name － City , State Provided object-oriented design, programming and implementation support to the customer320 Billing system written in Java321 Design database system for e-commerce website with persistence EJB platform322 Prepared test plans and data, and user documentation for customer billing system. Problem-solved hardware issues with fault -tolerant hard drives. Database Administrator Dec 2009 to Feb 2017 Company Name － City , State Working with database management systems, determining and storing data. Identify user needs and set up new computer database. Integrate data from outdated systems to new system. Machinist, CNC Programmer Jun 2001 to Dec 2009 Company Name － City , State 323 324Setup fixtures, program CNC325machines for plumbing equipment326 327 Education and Training Bachelor of Science , Computer Science/ Information Technology May 2013 Limestone College － City , State Computer Science/ Information Technology Bachelor of Science , Business Administration Dec. 2011 Limestone College － City , State Business Administration Bachelor of Science , Computer Science Software/Programming Dec. 2011 Limestone College － City , State Computer Science Software/Programming Master's degree Information Technology(MIT) University of Virginia Tech Present Skills API, Billing system, C, C++, Hardware, Database, Dns, e-commerce, Eclipse, EJB, XMl, Ftp, hard drives, Html, Hubs, Ide, Information Technology, Java, JSP, JavaScript, memory, Access, Microsoft Access, C#, Excel, Office, Outlook, PowerPoint, Microsoft Visio Professional, Windows 7, Windows 8, Microsoft Windows XP, MS Word, MySQL, Network, Networks, object-oriented design, Oracle, Peripherals, coding, programming, RAID, Router, Servers, Servlet, Microsoft SQL Server, SQL Server, cisco switches, system design, Tcp/Ip, Team work, user documentation, Uml, Vpn, Microsoft Visual Basic, Visual Studio, website, written, Xhtml ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME947854747"" style=""padding-top:0px;""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_947854747_1_624497168"" style=""padding-top:0px;""> <div class=""name"" itemprop=""name""> <span class=""field fName"" id=""947854747FNAM1""> </span> <span> </span> <span class=""field"" id=""947854747LNAM1""> CONSULTANT</span> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM947854758"" style=""padding-top:0px;""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_SUMM947854758""> Summary</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_947854758_1_624497178"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""947854758FRFM1""> In-depth knowledge and understanding of numerous software packages and operating systems.328 Skilled in Database Administrator, Network Administration, Web developer. Providing Customer and329 End-User Help Desk Support. Easily identify and resolve technical issues and concerns. Excellent330 communication and presentation capabilities</div> </div> </div> <div class=""section"" id=""SECTION_EXPR947854749"" style=""padding-top:0px;""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_EXPR947854749""> Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_947854749_1_624497172"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""947854749JTIT1""> Consultant </span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%b %Y"" id=""947854749JSTD1""> Mar 2014</span> <span> to </span> <span class=""jobdates"" format=""%b %Y"" id=""947854749EDDT1""> May 2017</span> <br/> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""947854749COMP1"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""947854749JCIT1"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""947854749JSTA1"" itemprop=""addressRegion""> State</span> </span> <span class=""jobline"" id=""947854749JDES1"" itemprop=""description""> <ul> <li> Provided object-oriented design, programming and implementation support to the customer331 Billing system written in Java332 Design database system for e-commerce website with persistence EJB platform333 Prepared test plans and data, and user documentation for customer billing system.</li> <li> Problem-solved hardware issues with fault -tolerant hard drives.</li> </ul> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_947854749_2_624503799"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""947854749JTIT2""> Database Administrator</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%b %Y"" id=""947854749JSTD2""> Dec 2009</span> <span> to </span> <span class=""jobdates"" format=""%b %Y"" id=""947854749EDDT2""> Feb 2017</span> <br/> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""947854749COMP2"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""947854749JCIT2"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""947854749JSTA2"" itemprop=""addressRegion""> State</span> </span> <span class=""jobline"" id=""947854749JDES2"" itemprop=""description""> Working with database management systems, determining and storing data. Identify user needs and set up new computer database. Integrate data from outdated systems to new system.</span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_947854749_3_624502497"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""947854749JTIT3""> Machinist, CNC Programmer</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%b %Y"" id=""947854749JSTD3""> Jun 2001</span> <span> to </span> <span class=""jobdates"" format=""%b %Y"" id=""947854749EDDT3""> Dec 2009</span> <br/> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""947854749COMP3"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""947854749JCIT3"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""947854749JSTA3"" itemprop=""addressRegion""> State</span> </span> <span class=""jobline"" id=""947854749JDES3"" itemprop=""description""> 334 335Setup fixtures, program CNC336machines for plumbing equipment337 338</span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC947854750"" style=""padding-top:0px;""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_EDUC947854750""> Education and Training</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_947854750_1_624497173"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""947854750DGRE1"" itemprop=""name""> Bachelor of Science</span> <span> , </span> <span class=""programline"" id=""947854750STUY1""> Computer Science/ Information Technology</span> <span class=""datesWrapper""> <span class=""jobdates"" id=""947854750GRYR1""> May 2013</span> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""947854750SCHO1"" itemprop=""name""> Limestone College</span> <span> － </span> <span class=""joblocation jobcity"" id=""947854750SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""947854750SSTA1""> State</span> <span class=""joblocation jobstate"" id=""947854750SCNT1""> </span> </span> <span class=""field"" id=""947854750FRFM1""> Computer Science/ Information Technology</span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_947854750_2_624497174"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""947854750DGRE2"" itemprop=""name""> Bachelor of Science</span> <span> , </span> <span class=""programline"" id=""947854750STUY2""> Business Administration</span> <span class=""datesWrapper""> <span class=""jobdates"" id=""947854750GRYR2""> Dec. 2011</span> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""947854750SCHO2"" itemprop=""name""> Limestone College</span> <span> － </span> <span class=""joblocation jobcity"" id=""947854750SCIT2""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""947854750SSTA2""> State</span> <span class=""joblocation jobstate"" id=""947854750SCNT2""> </span> </span> <span class=""field"" id=""947854750FRFM2""> Business Administration</span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_947854750_3_624497175"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""947854750DGRE3"" itemprop=""name""> Bachelor of Science</span> <span> , </span> <span class=""programline"" id=""947854750STUY3""> Computer Science Software/Programming</span> <span class=""datesWrapper""> <span class=""jobdates"" id=""947854750GRYR3""> Dec. 2011</span> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""947854750SCHO3"" itemprop=""name""> Limestone College</span> <span> － </span> <span class=""joblocation jobcity"" id=""947854750SCIT3""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""947854750SSTA3""> State</span> <span class=""joblocation jobstate"" id=""947854750SCNT3""> </span> </span> <span class=""field"" id=""947854750FRFM3""> Computer Science Software/Programming</span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_947854750_4_624497176"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""947854750DGRE4"" itemprop=""name""> Master's degree Information Technology(MIT)</span> <span class=""programline"" id=""947854750STUY4""> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""947854750SCHO4"" itemprop=""name""> University of Virginia Tech Present</span> <span class=""joblocation jobcity"" id=""947854750SCIT4""> </span> <span class=""joblocation jobstate"" id=""947854750SSTA4""> </span> <span class=""joblocation jobstate"" id=""947854750SCNT4""> </span> </span> <span class=""field"" id=""947854750FRFM4""> </span> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL947854760"" style=""padding-top:0px;""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_SKLL947854760""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_947854760_1_624497180"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""947854760FRFM1""> API, Billing system, C, C++, Hardware, Database, Dns, e-commerce, Eclipse, EJB, XMl, Ftp, hard drives, Html, Hubs, Ide, Information Technology, Java, JSP, JavaScript, memory, Access, Microsoft Access, C#, Excel, Office, Outlook, PowerPoint, Microsoft Visio Professional, Windows 7, Windows 8, Microsoft Windows XP, MS Word, MySQL, Network, Networks, object-oriented design, Oracle, Peripherals, coding, programming, RAID, Router, Servers, Servlet, Microsoft SQL Server, SQL Server, cisco switches, system design, Tcp/Ip, Team work, user documentation, Uml, Vpn, Microsoft Visual Basic, Visual Studio, website, written, Xhtml</div> </div> </div> </div>",CONSULTANT33923631188," ACCOUNTS PAYABLE AP - (CREDITORS) SUPERVISOR Summary Self-motivated Accounts Payable Specialist offerings a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail-oriented with extensive accounts and clerical knowledge. Highlights Accounts payable professional Strong communication skills Expert in customer relations Effective time management Attention to detail Resolve outstanding issues timely Develop and implement systems, policies and procedures Accomplishments Reduced credit card expenses processed on in-house system from ZAR 2.2 million to ZAR 4.96 Reduced the unresolved queries on accounts from 48 months to 30 days Negotiated early settlement discounts with vendors Experience Accounts Payable AP - (Creditors) Supervisor March 2013 to December 2015 Company Name － City , State Full function AP (creditors) supervision - managing AP staff office. Approval of AP reconciliations - authorization of payment of supplier accounts Ensure that all tax invoices submitted for payment comply with requirements. Update reconciliations due list on Excel & hand to relevant AP associate to balance with his / her list. Approve list of suppliers to be paid & hand over to AP associates to load for payment Analysis of terms and conditions of potential vendors Schedule training for staff members. Ensure good communication in order that all persons are fully aware of their duties and responsibilities by sending e-mails and also verbally communicating any changes / possible problems as and when they arise. Communicate with other teams / managers regarding any queries or problems that could cause suppliers accounts not being paid. Full responsibility for reconciliation of key vendor accounts and travel Credit Card statement. Lease Administrator November 2012 to February 2013 Company Name － City , State Manage lease agreement database. Compile World Screening checks / forward details and results to corporate office. Create ""Offer to Renew Lease Agreement"" for landlords once World Screening clearance reports are received. Liaise with leasing administrators regarding renewal of lease agreements. Draw up standard lease agreements to renew leases. General activities and duties in the leasing office. Utilities Manager October 2009 to October 2012 Company Name － City , State Manage City utility / property rates and tax charges to residential and commercial buildings - correct tariffs. Liaise and meet with City officials regarding charges. Lodge applications to have tariffs changed and accounts credited. Meet with sub-meter reading companies on a monthly basis, check and update on all issues and issue new instructions. Liaise with area managers and caretakers / building managers regarding any problems with utility meters in the buildings. Issue instructions. Approve / decline meter replacements. Investigate & complete tenant queries when escalated to me. Assist municipal Accounts Payable Department with training on capturing, processing, reconciling and payment of municipal accounts. Report to senior management on weekly basis. Temp Work. Supervisor July 2009 to August 2009 Company Name － City , State Temping as AR associate, processing reconciliations. Reconciling company accounts. Accounts Payable AP - (Creditors) Supervisor January 2008 to June 2009 Company Name － City , State Full function AP supervision of AP staff office and also reconciling of certain accounts Checking work of subordinates / reconciliation balances with the supplier statement and our system. Hand back any reconciliations that have errors or do not comply with corporate governance and company policy. Approve list of suppliers to be paid & hand over to associate to load for payment Schedule training for staff members. Schedule monthly POP (performance ownership program) meetings. Facilitate good communication in order that all persons are fully aware of their duties and responsibilities - communicating any changes / possible problems as and when they arise. Career Summary My extensive financial experience, together with several notable achievements, will ensure that the skills I bring to an organization will contribute to growth and success. Professional skills Administration Ensuring that data is accurate and stored in a manageable format as required by company standards and policy. Verification of AP reconciliations, including that they are processed on time to maximize discount. Managing debtor's book to ensure payments are received on time. Monitor and manage age analysis to keep within limits set by management. Records are secure and accurate, but available for Corporate Governance and audit purposes. Handling all verbal/written communication and representing the Company in a professional manner. Management / Supervision Leading a team and being responsible for team output and performance Establish and maintain a team environment, while encouraging all to participate and contribute. Operating within a diverse environment in a way that all team members feel that they are important and can contribute to our success, and enjoy the benefits of that success. Being a liaison where necessary between the team individually and collectively to senior management. Accounts Payable (Creditors) Clerk November 2003 to December 2007 Company Name － City , State Generate purchase orders on Navision system Check that all tax invoices comply with SARS requirements. Process tax invoices on Navision system Ensure tax invoices are approved by relevant managers as per limit of authority Match tax invoices to supplier statements Follow up on outstanding tax invoices / queries with supplier / responsible person. Confirm follow up conversations with e-mails / faxes. Reconcile accounts on Navision system to statements received and batch documents according to statements. Update payment list on Excel & check that banking details / payment limits are correct. Alternatively, advise the cashbook clerk of changes required Hand reconciliations (complete document packs) to supervisor for approval Balance payment list (Excel) and payment journal (Navision). Prepare COD payments twice weekly when required Update balance score card & file with supporting documentation in scorecard file for performance appraisals. Accounts manager March 2003 to November 2003 Company Name － City , State Full function accounts payable and accounts receivable Reconcile accounts Prepared payment run checks and remittance advices Resolve account queries Full function debtors Process waybills for invoicing Ensure all invoices & statements are delivered to customers timeously Collection of debtors payments Wages & salaries All Banking Petty cash Control fuel account Reconcile all accounts with auditors monthly Education Certificate in Practical Accounting : Accounting , 2006 Damelin Business School － City , State , South Africa Certificate in Basic Bookkeeping : Accounting , 2006 Damelin Business School － City , State , South Africa Certificate in Sectional Title Management : Sectional Title Management , 2011 University of Cape Town － City , State , South Africa High School Diploma Certifications Computer literate in MS Word, Excel (Advanced) Brilliant Accounting, Quick Books, other accounting software, and MDA (Property Management Program/System) Additional Information Accounts Payable AP - (Creditors) Manager340Glendale, CO341Authorized to work in the US for any employer Skills •Audit and process vendor invoices ensuring timely and accurate payments. •High volume with complex processing •Investigate and resolve problems associated with processing of invoices •Handle all vendor correspondence via phone or email •Receive, research and resolve a variety of routine internal and external inquiries concerning account status, including communicating the resolution of discrepancies to appropriate persons. •Manage vendor information and setup. •Develop, implement and maintain AP systems, procedures and policies. •Full responsibility for reconciliation of key vendor accounts and travel Credit Card statement. ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME731965341"" style=""padding-top:0px;""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_731965341_1_474160725"" style=""padding-top:0px;""> <div class=""name thinbottomborder"" itemprop=""name""> <span class=""field"" id=""731965341FNAM1""> </span> <span> </span> <span class=""field"" id=""731965341LNAM1""> ACCOUNTS PAYABLE AP - (CREDITORS) SUPERVISOR</span> </div> <div class=""myGap""> </div> <div class=""lowerborder thinbottomborder""> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM731965343"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_SUMM731965343""> Summary</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_731965343_1_474162938"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""731965343FRFM1""> <p align=""LEFT""> Self-motivated Accounts Payable Specialist offerings a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail-oriented with extensive accounts and clerical knowledge.</p> </div> </div> </div> <div class=""section"" id=""SECTION_HILT731965344"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_HILT731965344""> Highlights</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_731965344_1_474163679"" style=""padding-top:0px;""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1 charspace"" id=""731965344SKC11""> <ul> <li> Accounts payable professional</li> <li> Strong communication skills</li> <li> Expert in customer relations</li> <li> Effective time management</li> </ul> </td> <td class=""field twocol_2 charspace"" id=""731965344SKC21""> <ul> <li> Attention to detail</li> <li> Resolve outstanding issues timely</li> <li> Develop and implement systems, policies and procedures</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_ACCM731965773"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_ACCM731965773""> Accomplishments</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_731965773_1_474166499"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""731965773FRFM1""> <p align=""LEFT""> Reduced credit card expenses processed on in-house system from ZAR 2.2 million to ZAR 4.96</p> <p align=""LEFT""> Reduced the unresolved queries on accounts from 48 months to 30 days</p> <p align=""LEFT""> Negotiated early settlement discounts with vendors</p> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR731965345"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_EXPR731965345""> Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_731965345_1_474160727"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""731965345JTIT1""> Accounts Payable AP - (Creditors) Supervisor</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""731965345JSTD1""> March 2013</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""731965345EDDT1""> December 2015</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""731965345COMP1"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""731965345JCIT1"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""731965345JSTA1"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""731965345JDES1"" itemprop=""description""> <ul> <li> Full function AP (creditors) supervision - managing AP staff office.</li> <li> Approval of AP reconciliations - authorization of payment of supplier accounts Ensure that all tax invoices submitted for payment comply with requirements.</li> <li> Update reconciliations due list on Excel & hand to relevant AP associate to balance with his / her list.</li> <li> Approve list of suppliers to be paid & hand over to AP associates to load for payment Analysis of terms and conditions of potential vendors Schedule training for staff members.</li> <li> Ensure good communication in order that all persons are fully aware of their duties and responsibilities by sending e-mails and also verbally communicating any changes / possible problems as and when they arise.</li> <li> Communicate with other teams / managers regarding any queries or problems that could cause suppliers accounts not being paid.</li> <li> Full responsibility for reconciliation of key vendor accounts and travel Credit Card statement.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_731965345_2_474160728"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""731965345JTIT2""> Lease Administrator</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""731965345JSTD2""> November 2012</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""731965345EDDT2""> February 2013</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""731965345COMP2"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""731965345JCIT2"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""731965345JSTA2"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""731965345JDES2"" itemprop=""description""> <ul> <li> Manage lease agreement database.</li> <li> Compile World Screening checks / forward details and results to corporate office.</li> <li> Create ""Offer to Renew Lease Agreement"" for landlords once World Screening clearance reports are received.</li> <li> Liaise with leasing administrators regarding renewal of lease agreements.</li> <li> Draw up standard lease agreements to renew leases.</li> <li> General activities and duties in the leasing office.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_731965345_3_474160736"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""731965345JTIT3""> Utilities Manager</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""731965345JSTD3""> October 2009</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""731965345EDDT3""> October 2012</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""731965345COMP3"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""731965345JCIT3"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""731965345JSTA3"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""731965345JDES3"" itemprop=""description""> <ul> <li> Manage City utility / property rates and tax charges to residential and commercial buildings - correct tariffs.</li> <li> Liaise and meet with City officials regarding charges.</li> <li> Lodge applications to have tariffs changed and accounts credited.</li> <li> Meet with sub-meter reading companies on a monthly basis, check and update on all issues and issue new instructions.</li> <li> Liaise with area managers and caretakers / building managers regarding any problems with utility meters in the buildings.</li> <li> Issue instructions.</li> <li> Approve / decline meter replacements.</li> <li> Investigate & complete tenant queries when escalated to me.</li> <li> Assist municipal Accounts Payable Department with training on capturing, processing, reconciling and payment of municipal accounts.</li> <li> Report to senior management on weekly basis.</li> <li> Temp Work.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_731965345_4_474160741"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""731965345JTIT4""> Supervisor</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""731965345JSTD4""> July 2009</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""731965345EDDT4""> August 2009</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""731965345COMP4"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""731965345JCIT4"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""731965345JSTA4"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""731965345JDES4"" itemprop=""description""> <ul> <li> Temping as AR associate, processing reconciliations.</li> <li> Reconciling company accounts.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_731965345_5_474160744"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""731965345JTIT5""> Accounts Payable AP - (Creditors) Supervisor</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""731965345JSTD5""> January 2008</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""731965345EDDT5""> June 2009</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""731965345COMP5"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""731965345JCIT5"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""731965345JSTA5"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""731965345JDES5"" itemprop=""description""> <ul> <li> Full function AP supervision of AP staff office and also reconciling of certain accounts Checking work of subordinates / reconciliation balances with the supplier statement and our system.</li> <li> Hand back any reconciliations that have errors or do not comply with corporate governance and company policy.</li> <li> Approve list of suppliers to be paid & hand over to associate to load for payment Schedule training for staff members.</li> <li> Schedule monthly POP (performance ownership program) meetings.</li> <li> Facilitate good communication in order that all persons are fully aware of their duties and responsibilities - communicating any changes / possible problems as and when they arise.</li> <li> Career Summary My extensive financial experience, together with several notable achievements, will ensure that the skills I bring to an organization will contribute to growth and success.</li> <li> Professional skills Administration Ensuring that data is accurate and stored in a manageable format as required by company standards and policy.</li> <li> Verification of AP reconciliations, including that they are processed on time to maximize discount.</li> <li> Managing debtor's book to ensure payments are received on time.</li> <li> Monitor and manage age analysis to keep within limits set by management.</li> <li> Records are secure and accurate, but available for Corporate Governance and audit purposes.</li> <li> Handling all verbal/written communication and representing the Company in a professional manner.</li> <li> Management / Supervision Leading a team and being responsible for team output and performance Establish and maintain a team environment, while encouraging all to participate and contribute.</li> <li> Operating within a diverse environment in a way that all team members feel that they are important and can contribute to our success, and enjoy the benefits of that success.</li> <li> Being a liaison where necessary between the team individually and collectively to senior management.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_731965345_6_474169593"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""731965345JTIT6""> Accounts Payable (Creditors) Clerk</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""731965345JSTD6""> November 2003</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""731965345EDDT6""> December 2007</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""731965345COMP6"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""731965345JCIT6"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""731965345JSTA6"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""731965345JDES6"" itemprop=""description""> <ul> <li> Generate purchase orders on Navision system</li> <li> Check that all tax invoices comply with SARS requirements.</li> <li> Process tax invoices on Navision system</li> <li> Ensure tax invoices are approved by relevant managers as per limit of authority</li> <li> Match tax invoices to supplier statements</li> <li> Follow up on outstanding tax invoices / queries with supplier / responsible person. Confirm follow up conversations with e-mails / faxes.</li> <li> Reconcile accounts on Navision system to statements received and batch documents according to statements.</li> <li> Update payment list on Excel & check that banking details / payment limits are correct. Alternatively, advise the cashbook clerk of changes required</li> <li> Hand reconciliations (complete document packs) to supervisor for approval</li> <li> Balance payment list (Excel) and payment journal (Navision).</li> <li> Prepare COD payments twice weekly when required</li> <li> Update balance score card & file with supporting documentation in scorecard file for performance appraisals.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_731965345_7_474172059"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""731965345JTIT7""> Accounts manager</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""731965345JSTD7""> March 2003</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""731965345EDDT7""> November 2003</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""731965345COMP7"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""731965345JCIT7"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""731965345JSTA7"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""731965345JDES7"" itemprop=""description""> <ul> <li> Full function accounts payable and accounts receivable</li> <li> Reconcile accounts</li> <li> Prepared payment run checks and remittance advices</li> <li> Resolve account queries</li> <li> Full function debtors</li> <li> Process waybills for invoicing </li> <li> Ensure all invoices & statements are delivered to customers timeously</li> <li> Collection of debtors payments</li> <li> Wages & salaries</li> <li> All Banking</li> <li> Petty cash</li> <li> Control fuel account</li> <li> Reconcile all accounts with auditors monthly</li> </ul> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC731965346"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_EDUC731965346""> Education</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_731965346_1_474160752"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""731965346DGRE1"" itemprop=""name""> Certificate in Practical Accounting</span> <span> : </span> <span class=""programline"" dependency=""STUY"" id=""731965346STUY1""> Accounting</span> <span> , </span> <span class=""jobdates"" id=""731965346GRYR1""> 2006</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""731965346SCHO1"" itemprop=""name""> Damelin Business School</span> <span> － </span> <span class=""joblocation jobcity"" id=""731965346SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""731965346SSTA1""> State</span> <span> , </span> <span class=""joblocation jobstate"" id=""731965346SCNT1""> South Africa</span> </span> <span class=""paddedline""> <span class=""field"" id=""731965346FRFM1""> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_731965346_2_474176461"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""731965346DGRE2"" itemprop=""name""> Certificate in Basic Bookkeeping</span> <span> : </span> <span class=""programline"" dependency=""STUY"" id=""731965346STUY2""> Accounting</span> <span> , </span> <span class=""jobdates"" id=""731965346GRYR2""> 2006</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""731965346SCHO2"" itemprop=""name""> Damelin Business School</span> <span> － </span> <span class=""joblocation jobcity"" id=""731965346SCIT2""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""731965346SSTA2""> State</span> <span> , </span> <span class=""joblocation jobstate"" id=""731965346SCNT2""> South Africa</span> </span> <span class=""paddedline""> <span class=""field"" id=""731965346FRFM2""> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_731965346_3_474177046"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""731965346DGRE3"" itemprop=""name""> Certificate in Sectional Title Management</span> <span> : </span> <span class=""programline"" dependency=""STUY"" id=""731965346STUY3""> Sectional Title Management</span> <span> , </span> <span class=""jobdates"" id=""731965346GRYR3""> 2011</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""731965346SCHO3"" itemprop=""name""> University of Cape Town</span> <span> － </span> <span class=""joblocation jobcity"" id=""731965346SCIT3""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""731965346SSTA3""> State</span> <span> , </span> <span class=""joblocation jobstate"" id=""731965346SCNT3""> South Africa</span> </span> <span class=""paddedline""> <span class=""field"" id=""731965346FRFM3""> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_731965346_4_474160753"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""731965346DGRE4"" itemprop=""name""> High School Diploma</span> <span class=""programline"" dependency=""STUY"" id=""731965346STUY4""> </span> <span class=""jobdates"" id=""731965346GRYR4""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""731965346FRFM4""> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_CERT731965362"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_CERT731965362""> Certifications</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_731965362_1_474160754"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""731965362FRFM1""> Computer literate in MS Word, Excel (Advanced) Brilliant Accounting, Quick Books, other accounting software, and MDA (Property Management Program/System)</div> </div> </div> <div class=""section"" id=""SECTION_ADDI731965364"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_ADDI731965364""> Additional Information</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_731965364_1_474160757"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""731965364FRFM1""> <ul> <li> Accounts Payable AP - (Creditors) Manager342Glendale, CO343Authorized to work in the US for any employer</li> </ul> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL731965363"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_SKLL731965363""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_731965363_1_474160755"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""731965363FRFM1""> <p align=""LEFT""> •Audit and process vendor invoices ensuring timely and accurate payments.</p> <p align=""LEFT""> •High volume with complex processing</p> <p align=""LEFT""> •Investigate and resolve problems associated with processing of invoices</p> <p align=""LEFT""> •Handle all vendor correspondence via phone or email</p> <p align=""LEFT""> •Receive, research and resolve a variety of routine internal and external inquiries concerning account status, including communicating the resolution of discrepancies to appropriate persons.</p> <p align=""LEFT""> •Manage vendor information and setup.</p> <p align=""LEFT""> •Develop, implement and maintain AP systems, procedures and policies.</p> <p align=""LEFT""> •Full responsibility for reconciliation of key vendor accounts and travel Credit Card statement.</p> </div> </div> </div> </div>",AGRICULTURE34412059198," DIRECTOR OF BUSINESS DEVELOPMENT Summary Customer service based marketer and administrative professional with hands on experience in sales, marketing, and operations. Known for being knowledgeable and supportive while providing clear and sincere communication. Dependable B usiness Development expert with 4 + years as a top sales performer in medical market. Highlights Communication Problem solver Strategic planning Account Management Business Development Sales Accomplishments Sales Surpassed all sales goals by 25% for east valley region. Raised west valley region by 50% Client Interface Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development. Increased working network in territory to enhance sales performance. Finical Analyst Increased cost-effectiveness by 20 % through compliance enforcement and implementation of a new quality control system. Experience June 2015 to May 2016 Company Name City , State Director of Business Development Strategic marketing Exceed budget goals by 150%. Network of supporting physicians and case managers. Recruit in-house physicians from referring hospitals. Optimize financial reimbursement. Led a team of six sales & marketing representatives. Internal Operations. Contract negotiations. June 2014 to June 2015 Company Name City , State Physician Relations and Education/Marketing Liaison Create and sustain strong relationships with referral sources. Clinically reviewed referrals for placement. Market to physicians, case managers, and patient families to inform them about their choice for long-term acute care. Work with the sales team to co-market new territories and hospitals. Present in-services to discuss the features and benefits. Deliver excellent customer service and sincerity. Promoted to Director of Business Development. February 2013 to June 2014 Company Name City , State Clinical Liaison Managed territory to gain/sustain strong relationships and build referral source. Lead presentations to physicians and case managers Increased territories' admissions by more than 200%. Assisted with hitting record census in the history of Restora Hospital. Transferred to the west valley territory to assist with rebuilding relationships and raise census. Hired and trained new liaisons. Mended broken relationships in the territory and created new ones. Raised census by 150% within a month's time. August 2009 to February 2013 Company Name City , State Lead Monitor Technician/Health Unit Coordinator Coordinate daily duties. Administrative assistance. Monitor cardiac rhythms. Chart compliance Medical order completion.. Education 2016 Grand Canyon University City , State , USA MBA : Business Administration 2008 Arizona State University City , State , USA Bachelor of Science : Exercise Science Small Business Minor Skills acute care, administration, benefits, budget, business development, contracts, customer service, interpersonal, leadership, marketing, presentations, sales, finance, cultured, team work. ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME902485441"" style=""padding-top:0px;""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_902485441_1_591931282"" style=""padding-top:0px;""> <div class=""name"" itemprop=""name""> <span class=""field"" id=""902485441FNAM1""> </span> <span> </span> <span class=""field"" id=""902485441LNAM1""> DIRECTOR OF BUSINESS DEVELOPMENT</span> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM902485452"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SUMM902485452""> Summary</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_902485452_1_591931292"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""902485452FRFM1""> Customer service based marketer and administrative professional with hands on experience in sales, marketing, and operations. Known for being knowledgeable and supportive while providing clear and sincere communication. Dependable B<span class=""""> usiness Development expert with <font color=""#0000FF""> 4</font> + years as a top sales performer in <font color=""#000"" style=""color: rgb(0, 0, 0);""> medical</font> market. </span> </div> </div> </div> <div class=""section"" id=""SECTION_HILT902485455"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_HILT902485455""> Highlights</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_902485455_1_591938500"" style=""padding-top:0px;""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1"" id=""902485455SKC11""> <ul> <li class=""""> Communication</li> <li class=""""> Problem solver</li> <li class=""""> Strategic planning</li> </ul> </td> <td class=""field twocol_2"" id=""902485455SKC21""> <ul> <li> Account Management </li> <li> Business Development </li> <li> Sales</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_ACCM902486567"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_ACCM902486567""> Accomplishments</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_902486567_1_591941363"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""902486567FRFM1""> <span class=""""> <em> Sales</em> </span> <ul> <li class=""""> Surpassed all sales goals by 25% for east valley region.</li> <li class=""""> Raised west valley region by 50%</li> </ul> <div class=""""> <span class=""""> <i> Client Interface</i> </span> <ul> <li class=""""> Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development.</li> <li class=""""> Increased working network in territory to enhance sales performance. </li> </ul> <div class=""""> <span class=""""> <em> Finical Analyst </em> </span> </div> <ul> <li class=""""> <span class=""""> Increased cost-effectiveness by <font color=""#0000FF""> 20</font> % through compliance enforcement and implementation of a new quality control system. </span> </li> </ul> <div class=""""> </div> </div> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR902485443"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EXPR902485443""> Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_902485443_1_591931284"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""dates_wrapper""> <div class=""jobdates"" format=""%B %Y"" id=""902485443JSTD1""> June 2015</div> <div> to </div> <div class=""jobdates"" format=""%B %Y"" id=""902485443EDDT1""> May 2016</div> </div> <div class=""singlecolumn""> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" dependency=""COMP+JCIT|JSTA"" id=""902485443COMP1"" itemprop=""name""> Company Name</span> <span class=""statesWrapper""> <span class=""joblocation jobcity"" id=""902485443JCIT1"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""902485443JSTA1"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobtitle"" id=""902485443JTIT1""> Director of Business Development</span> <span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""902485443JDES1"" itemprop=""description""> <ul> <li> Strategic marketing </li> <li> Exceed budget goals by 150%.</li> <li> Network of supporting physicians and case managers.</li> <li> Recruit in-house physicians from referring hospitals.</li> <li> Optimize financial reimbursement.</li> <li> Led a team of six sales & marketing representatives.</li> <li> Internal Operations.</li> <li> Contract negotiations.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_902485443_2_591931286"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""dates_wrapper""> <div class=""jobdates"" format=""%B %Y"" id=""902485443JSTD2""> June 2014</div> <div> to </div> <div class=""jobdates"" format=""%B %Y"" id=""902485443EDDT2""> June 2015</div> </div> <div class=""singlecolumn""> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" dependency=""COMP+JCIT|JSTA"" id=""902485443COMP2"" itemprop=""name""> Company Name</span> <span class=""statesWrapper""> <span class=""joblocation jobcity"" id=""902485443JCIT2"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""902485443JSTA2"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobtitle"" id=""902485443JTIT2""> Physician Relations and Education/Marketing Liaison</span> <span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""902485443JDES2"" itemprop=""description""> <ul> <li> Create and sustain strong relationships with referral sources.</li> <li> Clinically reviewed referrals for placement.</li> <li> Market to physicians, case managers, and patient families to inform them about their choice for long-term acute care.</li> <li> Work with the sales team to co-market new territories and hospitals.</li> <li> Present in-services to discuss the features and benefits.</li> <li> Deliver excellent customer service and sincerity.</li> <li> Promoted to Director of Business Development.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_902485443_3_591931287"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""dates_wrapper""> <div class=""jobdates"" format=""%B %Y"" id=""902485443JSTD3""> February 2013</div> <div> to </div> <div class=""jobdates"" format=""%B %Y"" id=""902485443EDDT3""> June 2014</div> </div> <div class=""singlecolumn""> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" dependency=""COMP+JCIT|JSTA"" id=""902485443COMP3"" itemprop=""name""> Company Name</span> <span class=""statesWrapper""> <span class=""joblocation jobcity"" id=""902485443JCIT3"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""902485443JSTA3"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobtitle"" id=""902485443JTIT3""> Clinical Liaison</span> <span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""902485443JDES3"" itemprop=""description""> <ul> <li> Managed territory to gain/sustain strong relationships and build referral source.</li> <li> Lead presentations to physicians and case managers </li> <li> Increased territories' admissions by more than 200%.</li> <li> Assisted with hitting record census in the history of Restora Hospital.</li> <li> Transferred to the west valley territory to assist with rebuilding relationships and raise census.</li> <li> Hired and trained new liaisons.</li> <li> Mended broken relationships in the territory and created new ones.</li> <li> Raised census by 150% within a month's time.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_902485443_4_591931288"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""dates_wrapper""> <div class=""jobdates"" format=""%B %Y"" id=""902485443JSTD4""> August 2009</div> <div> to </div> <div class=""jobdates"" format=""%B %Y"" id=""902485443EDDT4""> February 2013</div> </div> <div class=""singlecolumn""> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" dependency=""COMP+JCIT|JSTA"" id=""902485443COMP4"" itemprop=""name""> Company Name</span> <span class=""statesWrapper""> <span class=""joblocation jobcity"" id=""902485443JCIT4"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""902485443JSTA4"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobtitle"" id=""902485443JTIT4""> Lead Monitor Technician/Health Unit Coordinator</span> <span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""902485443JDES4"" itemprop=""description""> <ul> <li> Coordinate daily duties.</li> <li> Administrative assistance.</li> <li> Monitor cardiac rhythms.</li> <li> Chart compliance </li> <li> Medical order completion..</li> </ul> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC902485451"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EDUC902485451""> Education</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_902485451_1_591931291"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""dates_wrapper""> <span class=""jobdates"" id=""902485451GRYR1""> 2016</span> </div> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""902485451SCHO1"" itemprop=""name""> Grand Canyon University</span> <span class=""statesWrapper""> <span class=""joblocation jobcity"" id=""902485451SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""902485451SSTA1""> State</span> <span> , </span> <span class=""joblocation jobstate"" id=""902485451SCNT1""> USA</span> </span> </span> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""902485451DGRE1"" itemprop=""name""> MBA</span> <span> : </span> <span class=""programline"" id=""902485451STUY1""> Business Administration</span> </span> <span class=""paddedline""> <span class=""field"" id=""902485451FRFM1""> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_902485451_2_591931289"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""dates_wrapper""> <span class=""jobdates"" id=""902485451GRYR2""> 2008</span> </div> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""902485451SCHO2"" itemprop=""name""> Arizona State University</span> <span class=""statesWrapper""> <span class=""joblocation jobcity"" id=""902485451SCIT2""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""902485451SSTA2""> State</span> <span> , </span> <span class=""joblocation jobstate"" id=""902485451SCNT2""> USA</span> </span> </span> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""902485451DGRE2"" itemprop=""name""> Bachelor of Science</span> <span> : </span> <span class=""programline"" id=""902485451STUY2""> Exercise Science</span> </span> <span class=""paddedline""> <span class=""field"" id=""902485451FRFM2""> Small Business Minor </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL902485454"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SKLL902485454""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_902485454_1_591931294"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""902485454FRFM1""> acute care, administration, benefits, budget, business development, contracts, customer service, interpersonal, leadership, marketing, presentations, sales, finance, cultured, team work.</div> </div> </div> </div>",BUSINESS-DEVELOPMENT34537750854," SR. MERCHANDISING AUDIENCE LEAD MICROSOFT US ONLINE STORE Summary Sr. E-commerce Merchandiser specializing in audience program development and targeted marketing campaigns. Extensive knowledge in omni-channel retail buying, planning, product development and marketing. Highlights Business analysis Online branding Purchase funnel optimization Retail marketing Retail systems Retail buying Competitive analysis Program development Experience Sr. Merchandising Audience Lead Microsoft US Online Store Oct 2012 to Current Company Name - City , State Sr. Merchandiser/Audience Marketing Lead for Microsoftstore.com representing a combined annual revenue of $96M Grew EDU audience revenue +400% YoY within the first year by launching an evergreen offer across multiple categories Spearheaded business development opportunities, partnering with Microsoft product management groups to create and execute meaningful targeted campaigns resulting in increased brand awareness, customer acquisition, and sales revenue Drove site optimization through A/B and multivariate testing across site and through purchase funnel increasing conversion, revenue, and improving customer experience End to end product management: documenting business requirements, presenting to stake-holders, engineering, UX teams, creative reviews, QA, production and deployment on live site Category lead for email marketing campaigns, content, targeting, SEO, SEM and internal search term optimization Merchandiser Women's Direct Apparel Apr 2007 to Jul 2010 Company Name - City , State Merchandising/Category Management women's separates apparel in direct catalog and E-commerce divisions Drove promotional strategies in print catalogs, email campaigns, and online to achieve and exceed sales and margin targets Partnered with design team to develop a compelling and brand right assortment, managed the sourcing and production process, and negotiated costing Directed creative content and imagery with multiple creative teams to develop a consistent branded experience across both catalog and online Utilized Web analytics and customer service feedback to inform changes and increase conversion and revenue for both channels Successfully managed multiple categories with a combined $70M in revenue and 20K skus annually Consistently met or exceeded margin and sales goals despite a difficult retail environment Developed and executed business strategies supported by detailed competitive trend analysis and strong creative brand identity Created and launched new online denim category on eddiebauer.com with new multi-shot photography feature, enhanced user experience, customer-centric product detail page content, and recommended product suggestions resulting in a +$8M YoY category comp Assistant Buyer/Buyer Aug 2004 to Apr 2007 Company Name - City , State Launched Endless.com website, Amazon.com's first separate E-commerce brand that exclusively offered a boutique shopping experience for footwear and handbags Built the retail apparel store from the ground up which included implementing QA policies, detail page and imaging standards, developing receiving/shipping materials, warranty policies, and tools to accommodate the needs of the new category Developed strong relationships with +110 vendors including: account management, payment terms, costs, returns, damage allowance, free shipping, inventory management, and co-op Responsible for competitive product and pricing analysis and improving pricing tools to facilitate competitive monitoring as well as determine markdown schedule and liquidation of overstock Initiated and managed website improvements to facilitate navigation and merchandising to maximize traffic, revenue, and conversion Forecasted assortment selection and sales plan including unit sales and revenue, margins, and profit across all sub-categories Experience in multiple category management for Intimate Apparel, Sleepwear, Men's Sportswear, Women's Sportswear, Infant, Swimwear, Outerwear, Handbags, and Women's Footwear Teamed with the fulfillment center to create and execute receiving and shipping processes for inventory within each new category Grew apparel into a $10M business within the first year Assistant Buyer Jan 2001 to Jan 2004 Company Name - City , State Experience in buying, managing inventory, and negotiating with vendors Managed the process to maximize sales and margin objectives through the development and implementation of markdown strategies and inventory flow in reaction to sales trends Managed sales volume, gross margin, and turnover through control of mark-ups and markdown allowances, sales promotions, vendor returns and shrinkage Executed division marketing plans and worked closely with advertising to create a meaningful and succinct message through print and radio Group Sales Manager Jan 2000 to Jan 2001 Company Name - City , State Managed women's shoes, watches, and jewelry departments in the downtown flagship Bon Marche store Successfully managed and motivated over 40 sales associates Store Manager Jan 1998 to Jan 2000 Company Name - City , State Managed a staff of 10 in a leading international retail shoe store Responsible for sales, inventory, staffing, visual, and store maintenance Consistently exceeded store sales goals and company expectations Opened the first retail store in the state, including; recruiting, visual set up Trained six managers and over twenty-five employees Education BA , Liberal Studies Society, Ethics, and Human Behavior 2001, 2011 UNIVERSITY OF WASHINGTON - City , State GPA: Dean's list winter quarter 2000 Dean's list winter quarter 2000 Skills 20+ years in Retail management, buying, marketing, and merchandising Successful in fostering productive cross-group collaboration Passionate about creating a customer-centric shopping experience ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME664964535"" style=""padding-top:0px;""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_664964535_1_432505581"" style=""padding-top:0px;""> <div class=""name"" itemprop=""name""> <span class=""field fName"" id=""664964535FNAM1""> </span> <span> </span> <span class=""field"" id=""664964535LNAM1""> SR. MERCHANDISING AUDIENCE LEAD MICROSOFT US ONLINE STORE</span> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM664964537"" style=""padding-top:0px;""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_SUMM664964537""> Summary</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_664964537_1_432505587"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""664964537FRFM1""> <p align=""LEFT""> Sr. E-commerce Merchandiser specializing in audience program development and targeted marketing campaigns. Extensive knowledge in omni-channel retail buying, planning, product development and marketing.</p> </div> </div> </div> <div class=""section"" id=""SECTION_HILT664964538"" style=""padding-top:0px;""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_HILT664964538""> Highlights</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_664964538_1_432515018"" style=""padding-top:0px;""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1"" id=""664964538SKC11""> <ul> <li> Business analysis</li> <li> Online branding</li> <li> Purchase funnel optimization</li> <li> Retail marketing</li> </ul> </td> <td class=""field twocol_2"" id=""664964538SKC21""> <ul> <li> Retail systems</li> <li> Retail buying</li> <li> Competitive analysis</li> <li> Program development</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR664964539"" style=""padding-top:0px;""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_EXPR664964539""> Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_664964539_1_432525609"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""664964539JTIT1""> Sr. Merchandising Audience Lead Microsoft US Online Store</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%b %Y"" id=""664964539JSTD1""> Oct 2012</span> <span> to </span> <span class=""jobdates"" format=""%b %Y"" id=""664964539EDDT1""> Current</span> <br/> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""664964539COMP1"" itemprop=""name""> Company Name</span> <span> - </span> <span class=""joblocation jobcity"" id=""664964539JCIT1"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""664964539JSTA1"" itemprop=""addressRegion""> State</span> </span> <span class=""jobline"" id=""664964539JDES1"" itemprop=""description""> <ul> <li> Sr. Merchandiser/Audience Marketing Lead for Microsoftstore.com representing a combined annual revenue of $96M </li> <li> Grew EDU audience revenue +400% YoY within the first year by launching an evergreen offer across multiple categories</li> <li> Spearheaded business development opportunities, partnering with Microsoft product management groups to create and execute meaningful targeted campaigns resulting in increased brand awareness, customer acquisition, and sales revenue </li> <li> Drove site optimization through A/B and multivariate testing across site and through purchase funnel increasing conversion, revenue, and improving customer experience </li> <li> End to end product management: documenting business requirements, presenting to stake-holders, engineering, UX teams, creative reviews, QA, production and deployment on live site</li> <li> Category lead for email marketing campaigns, content, targeting, SEO, SEM and internal search term optimization </li> </ul> <br/> <br/> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_664964539_2_432529853"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""664964539JTIT2""> Merchandiser Women's Direct Apparel</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%b %Y"" id=""664964539JSTD2""> Apr 2007</span> <span> to </span> <span class=""jobdates"" format=""%b %Y"" id=""664964539EDDT2""> Jul 2010</span> <br/> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""664964539COMP2"" itemprop=""name""> Company Name</span> <span> - </span> <span class=""joblocation jobcity"" id=""664964539JCIT2"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""664964539JSTA2"" itemprop=""addressRegion""> State</span> </span> <span class=""jobline"" id=""664964539JDES2"" itemprop=""description""> <ul> <li> Merchandising/Category Management women's separates apparel in direct catalog and E-commerce divisions</li> <li> Drove promotional strategies in print catalogs, email campaigns, and online to achieve and exceed sales and margin targets</li> <li> Partnered with design team to develop a compelling and brand right assortment, managed the sourcing and production process, and negotiated costing</li> <li> Directed creative content and imagery with multiple creative teams to develop a consistent branded experience across both catalog and online</li> <li> Utilized Web analytics and customer service feedback to inform changes and increase conversion and revenue for both channels</li> <li> Successfully managed multiple categories with a combined $70M in revenue and 20K skus annually</li> <li> Consistently met or exceeded margin and sales goals despite a difficult retail environment</li> <li> Developed and executed business strategies supported by detailed competitive trend analysis and strong creative brand identity </li> <li> Created and launched new online denim category on eddiebauer.com with new multi-shot photography feature, enhanced user experience, customer-centric product detail page content, and recommended product suggestions resulting in a +$8M YoY category comp</li> </ul> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_664964539_3_432535036"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""664964539JTIT3""> Assistant Buyer/Buyer</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%b %Y"" id=""664964539JSTD3""> Aug 2004</span> <span> to </span> <span class=""jobdates"" format=""%b %Y"" id=""664964539EDDT3""> Apr 2007</span> <br/> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""664964539COMP3"" itemprop=""name""> Company Name</span> <span> - </span> <span class=""joblocation jobcity"" id=""664964539JCIT3"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""664964539JSTA3"" itemprop=""addressRegion""> State</span> </span> <span class=""jobline"" id=""664964539JDES3"" itemprop=""description""> <ul> <li> Launched Endless.com website, Amazon.com's first separate E-commerce brand that exclusively offered a boutique shopping experience for footwear and handbags</li> <li> Built the retail apparel store from the ground up which included implementing QA policies, detail page and imaging standards, developing receiving/shipping materials, warranty policies, and tools to accommodate the needs of the new category</li> <li> Developed strong relationships with +110 vendors including: account management, payment terms, costs, returns, damage allowance, free shipping, inventory management, and co-op</li> <li> Responsible for competitive product and pricing analysis and improving pricing tools to facilitate competitive monitoring as well as determine markdown schedule and liquidation of overstock</li> <li> Initiated and managed website improvements to facilitate navigation and merchandising to maximize traffic, revenue, and conversion</li> <li> Forecasted assortment selection and sales plan including unit sales and revenue, margins, and profit across all sub-categories</li> <li> Experience in multiple category management for Intimate Apparel, Sleepwear, Men's Sportswear, Women's Sportswear, Infant, Swimwear, Outerwear, Handbags, and Women's Footwear</li> <li> Teamed with the fulfillment center to create and execute receiving and shipping processes for inventory within each new category</li> <li> Grew apparel into a $10M business within the first year</li> </ul> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_664964539_4_432505583"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""664964539JTIT4""> Assistant Buyer</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%b %Y"" id=""664964539JSTD4""> Jan 2001</span> <span> to </span> <span class=""jobdates"" format=""%b %Y"" id=""664964539EDDT4""> Jan 2004</span> <br/> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""664964539COMP4"" itemprop=""name""> Company Name</span> <span> - </span> <span class=""joblocation jobcity"" id=""664964539JCIT4"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""664964539JSTA4"" itemprop=""addressRegion""> State</span> </span> <span class=""jobline"" id=""664964539JDES4"" itemprop=""description""> <ul> <li> Experience in buying, managing inventory, and negotiating with vendors</li> <li> Managed the process to maximize sales and margin objectives through the development and implementation of markdown strategies and inventory flow in reaction to sales trends</li> <li> Managed sales volume, gross margin, and turnover through control of mark-ups and markdown allowances, sales promotions, vendor returns and shrinkage</li> <li> Executed division marketing plans and worked closely with advertising to create a meaningful and succinct message through print and radio</li> </ul> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_664964539_5_432505584"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""664964539JTIT5""> Group Sales Manager</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%b %Y"" id=""664964539JSTD5""> Jan 2000</span> <span> to </span> <span class=""jobdates"" format=""%b %Y"" id=""664964539EDDT5""> Jan 2001</span> <br/> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""664964539COMP5"" itemprop=""name""> Company Name</span> <span> - </span> <span class=""joblocation jobcity"" id=""664964539JCIT5"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""664964539JSTA5"" itemprop=""addressRegion""> State</span> </span> <span class=""jobline"" id=""664964539JDES5"" itemprop=""description""> <ul> <li> Managed women's shoes, watches, and jewelry departments in the downtown flagship Bon Marche store</li> <li> Successfully managed and motivated over 40 sales associates</li> </ul> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_664964539_6_432505585"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""664964539JTIT6""> Store Manager</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%b %Y"" id=""664964539JSTD6""> Jan 1998</span> <span> to </span> <span class=""jobdates"" format=""%b %Y"" id=""664964539EDDT6""> Jan 2000</span> <br/> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""664964539COMP6"" itemprop=""name""> Company Name</span> <span> - </span> <span class=""joblocation jobcity"" id=""664964539JCIT6"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""664964539JSTA6"" itemprop=""addressRegion""> State</span> </span> <span class=""jobline"" id=""664964539JDES6"" itemprop=""description""> <ul> <li> Managed a staff of 10 in a leading international retail shoe store Responsible for sales, inventory, staffing, visual, and store maintenance </li> <li> Consistently exceeded store sales goals and company expectations </li> <li> Opened the first retail store in the state, including; recruiting, visual set up</li> <li> Trained six managers and over twenty-five employees</li> </ul> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC664964540"" style=""padding-top:0px;""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_EDUC664964540""> Education</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_664964540_1_432505586"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""664964540DGRE1"" itemprop=""name""> BA</span> <span> , </span> <span class=""programline"" id=""664964540STUY1""> Liberal Studies Society, Ethics, and Human Behavior</span> <span class=""datesWrapper""> <span class=""jobdates"" id=""664964540GRYR1""> 2001, 2011</span> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""664964540SCHO1"" itemprop=""name""> UNIVERSITY OF WASHINGTON</span> <span> - </span> <span class=""joblocation jobcity"" id=""664964540SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""664964540SSTA1""> State</span> <span class=""joblocation jobstate"" id=""664964540SCNT1""> </span> </span> <span class=""paddedline""> <span> GPA: </span> <span class=""field"" id=""664964540GRPA1""> Dean's list winter quarter 2000</span> </span> <span class=""field"" id=""664964540FRFM1""> <p align=""LEFT""> Dean's list winter quarter 2000</p> </span> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL664964542"" style=""padding-top:0px;""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_SKLL664964542""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_664964542_1_432505588"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""664964542FRFM1""> <p align=""LEFT""> 20+ years in Retail management, buying, marketing, and merchandising</p> <p align=""LEFT""> Successful in fostering productive cross-group collaboration</p> <p align=""LEFT""> Passionate about creating a customer-centric shopping experience</p> </div> </div> </div> </div>",APPAREL34626173524," CLIENT SERVICE SPECIALIST Professional Summary Results oriented business professional with a successful track record in the areas of: Strategic planning; implementation and operation of programs within set time frames; volunteer management, Proven ability to see the “big picture” and quickly isolate areas for improvement. Strong analytical and problem solving ability combined with a solid understanding of team work. Ability to communicate well with individuals at all levels of the organization. Core Competencies Personable professional with quick learning skills Ability to effectively work independently and with a team Excellent Communication Skills- Written & Oral Highly organized and dedicated person with positive attitude. Highly motivated self-starter who takes initiative with minimal supervision Flexible team player with the ability to effectively prioritize and juggle multiple concurrent projects while still making deadlines Strong logical & analytical thinker with demonstrated talent for problem solving Thrive on challenging tasks in office environment. Confident, hard-working individual who is quick to assimilate new concepts and meet challenges Professional Experience Client Service Specialist Sep 2012 to Current Company Name － City , State Responsible for the analysis, troubleshooting and resolution of second-level service desk incidents Plan and manage program implementation for new clients; facilitate on-line registration for members and ensure all eligible members have access to website. Manage administrative/database functions for health screenings, resolve screening issues and maintain accessibility of member accounts. Work with implementation & account managers to plan on-boarding of new clients, also ensure all account requirements are met before client go-live. Research strategies to enhance client relationships Facilitate and ensure loading of all eligible members into database, within 24 hours. Streamline all processes to ensure scalability and position company for doubled growth; maintain competitive market operations while accommodating client customizations. Public Relations & Event Planning Intern Sep 2011 to Jun 2012 Company Name － City , State Led various project management life cycles inclusive of planning phases, event planning and management, and outreach program implementation; supported project execution via management and maintenance of foundation database. Facilitated recruitment processes and supervised performances for qualified volunteers supporting signature events and fundraising efforts; adapted to intensive scheduling requirements and maintained efficiencies in performance and program execution. Designed outreach materials and coordinated distribution to general public; provided details and information regarding participation in organizational programs and initiatives. Solicited donations from sponsors by means of products and services. Marketing Assistant May 2011 to Aug 2011 Company Name － City , State Oversaw Customer Rewards Program development, execution, and long-term management, which enabled motivational incentives to high-performing clients, resulting in increased company loyalty; key facilitator for design and implementation of marketing concepts and materials. Managed and maintained client database systems, and oversaw communications and reporting functions for proactive alignment of companywide goals. Improved personal production with concurrent task management and added value to marketing strategies with consultation and new concepts. Gained subject matter expertise regarding Prinaj product line to facilitate proactive management of client issues and expedited resolution of key service issues. Public Relations Associate May 2009 to Jul 2010 Company Name － City , State Orchestrated design, implementation, and ongoing management of multiple customer relations training programs in individually tailored compliance with client specifications; pro-actively reviewed and restructured programs to align with evolving needs and resolve unforeseen issues. Monitored pending hits and clips and assisted compilation of quarterly media reports in support of senior staff decision making. Responded to and managed media inquiries and requests; secured expert resources and co-developed press materials and reactive media responses. Cultivated and grew beneficial relationships with media entities and third party organizations to streamline liaising and communicative efforts with all clientele. Honored recipient of the Timex Communications Excellence Award. Education Master of Science , Integrated Marketing Communications 2012 Roosevelt University － City , State , USA Bachelor of Arts , Mass Communications 2009 Babcock University － City , State , Nigeria Computer Skills Fundraising Software: Donorperfect Desktop Publishing Software: Adobe Photoshop Word Processing Software: Microsoft Office Suite Accomplishments Honored recipient of the Timex Communications Excellence Award (2010) ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME372971061"" style=""347 padding-top:0px;348 ""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_372971061_1_241367453"" style=""349 padding-top:0px;350 ""> <div class=""name"" itemprop=""name""> <span class=""field fName"" id=""372971061FNAM1""> </span> <span> </span> <span class=""field"" id=""372971061LNAM1""> CLIENT SERVICE SPECIALIST</span> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM372971063"" style=""351 padding-top:0px;352 ""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_SUMM372971063""> Professional Summary</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_372971063_1_241367462"" style=""353 padding-top:0px;354 ""> <div class=""field singlecolumn"" id=""372971063FRFM1""> <p align=""LEFT""> Results oriented business professional with a successful track record in the areas of: Strategic planning; implementation and operation of programs within set time frames; volunteer management, </p> <p align=""LEFT""> </p> <p align=""LEFT""> Proven ability to see the “big picture” and quickly isolate areas for improvement. Strong analytical and problem solving ability combined with a solid understanding of team work. Ability to communicate well with individuals at all levels of the organization.</p> </div> </div> </div> <div class=""section"" id=""SECTION_HILT372971064"" style=""355 padding-top:0px;356 ""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_HILT372971064""> Core Competencies</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_372971064_1_241370369"" style=""357 padding-top:0px;358 ""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1"" id=""372971064SKC11""> <ul> <li> Personable professional with quick learning skills</li> <li> Ability to effectively work independently and with a team</li> <li> Excellent Communication Skills- Written & Oral </li> <li> Highly organized and dedicated person with positive attitude.</li> <li> Highly motivated self-starter who takes initiative with minimal supervision </li> </ul> </td> <td class=""field twocol_2"" id=""372971064SKC21""> <ul> <li> Flexible team player with the ability to effectively prioritize and juggle multiple concurrent projects while still making deadlines</li> <li> Strong logical & analytical thinker with demonstrated talent for problem solving</li> <li> Thrive on challenging tasks in office environment.</li> <li> Confident, hard-working individual who is quick to assimilate new concepts and meet challenges</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR372971065"" style=""359 padding-top:0px;360 ""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_EXPR372971065""> Professional Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_372971065_1_241367455"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""361 padding-top:0px;362 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""372971065JTIT1""> Client Service Specialist</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%b %Y"" id=""372971065JSTD1""> Sep 2012</span> <span> to </span> <span class=""jobdates"" format=""%b %Y"" id=""372971065EDDT1""> Current</span> <br/> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""372971065COMP1"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""372971065JCIT1"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""372971065JSTA1"" itemprop=""addressRegion""> State</span> </span> <span class=""jobline"" id=""372971065JDES1"" itemprop=""description""> <ul> <li> Responsible for the analysis, troubleshooting and resolution of second-level service desk incidents Plan and manage program implementation for new clients; facilitate on-line registration for members and ensure all eligible members have access to website.</li> <li> Manage administrative/database functions for health screenings, resolve screening issues and maintain accessibility of member accounts.</li> <li> Work with implementation & account managers to plan on-boarding of new clients, also ensure all account requirements are met before client go-live.</li> <li> Research strategies to enhance client relationships Facilitate and ensure loading of all eligible members into database, within 24 hours.</li> <li> Streamline all processes to ensure scalability and position company for doubled growth; maintain competitive market operations while accommodating client customizations.</li> </ul> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_372971065_2_241367456"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""363 padding-top:0px;364 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""372971065JTIT2""> Public Relations & Event Planning Intern</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%b %Y"" id=""372971065JSTD2""> Sep 2011</span> <span> to </span> <span class=""jobdates"" format=""%b %Y"" id=""372971065EDDT2""> Jun 2012</span> <br/> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""372971065COMP2"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""372971065JCIT2"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""372971065JSTA2"" itemprop=""addressRegion""> State</span> </span> <span class=""jobline"" id=""372971065JDES2"" itemprop=""description""> <ul> <li> Led various project management life cycles inclusive of planning phases, event planning and management, and outreach program implementation; supported project execution via management and maintenance of foundation database.</li> <li> Facilitated recruitment processes and supervised performances for qualified volunteers supporting signature events and fundraising efforts; adapted to intensive scheduling requirements and maintained efficiencies in performance and program execution.</li> <li> Designed outreach materials and coordinated distribution to general public; provided details and information regarding participation in organizational programs and initiatives.</li> <li> Solicited donations from sponsors by means of products and services.</li> </ul> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_372971065_3_241367457"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""365 padding-top:0px;366 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""372971065JTIT3""> Marketing Assistant</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%b %Y"" id=""372971065JSTD3""> May 2011</span> <span> to </span> <span class=""jobdates"" format=""%b %Y"" id=""372971065EDDT3""> Aug 2011</span> <br/> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""372971065COMP3"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""372971065JCIT3"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""372971065JSTA3"" itemprop=""addressRegion""> State</span> </span> <span class=""jobline"" id=""372971065JDES3"" itemprop=""description""> <ul> <li> Oversaw Customer Rewards Program development, execution, and long-term management, which enabled motivational incentives to high-performing clients, resulting in increased company loyalty; key facilitator for design and implementation of marketing concepts and materials.</li> <li> Managed and maintained client database systems, and oversaw communications and reporting functions for proactive alignment of companywide goals.</li> <li> Improved personal production with concurrent task management and added value to marketing strategies with consultation and new concepts.</li> <li> Gained subject matter expertise regarding Prinaj product line to facilitate proactive management of client issues and expedited resolution of key service issues.</li> </ul> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_372971065_4_241367458"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""367 padding-top:0px;368 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""372971065JTIT4""> Public Relations Associate</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%b %Y"" id=""372971065JSTD4""> May 2009</span> <span> to </span> <span class=""jobdates"" format=""%b %Y"" id=""372971065EDDT4""> Jul 2010</span> <br/> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""372971065COMP4"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""372971065JCIT4"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""372971065JSTA4"" itemprop=""addressRegion""> State</span> </span> <span class=""jobline"" id=""372971065JDES4"" itemprop=""description""> <ul> <li> Orchestrated design, implementation, and ongoing management of multiple customer relations training programs in individually tailored compliance with client specifications; pro-actively reviewed and restructured programs to align with evolving needs and resolve unforeseen issues.</li> <li> Monitored pending hits and clips and assisted compilation of quarterly media reports in support of senior staff decision making.</li> <li> Responded to and managed media inquiries and requests; secured expert resources and co-developed press materials and reactive media responses.</li> <li> Cultivated and grew beneficial relationships with media entities and third party organizations to streamline liaising and communicative efforts with all clientele.</li> <li> Honored recipient of the Timex Communications Excellence Award.</li> </ul> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC372971066"" style=""369 padding-top:0px;370 ""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_EDUC372971066""> Education</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_372971066_1_241367459"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""371 padding-top:0px;372 ""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""372971066DGRE1"" itemprop=""name""> Master of Science</span> <span> , </span> <span class=""programline"" id=""372971066STUY1""> Integrated Marketing Communications</span> <span class=""datesWrapper""> <span class=""jobdates"" id=""372971066GRYR1""> 2012</span> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""372971066SCHO1"" itemprop=""name""> Roosevelt University</span> <span> － </span> <span class=""joblocation jobcity"" id=""372971066SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""372971066SSTA1""> State</span> <span> , </span> <span class=""joblocation jobstate"" id=""372971066SCNT1""> USA</span> </span> <span class=""field"" id=""372971066FRFM1""> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_372971066_2_241367460"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""373 padding-top:0px;374 ""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""372971066DGRE2"" itemprop=""name""> Bachelor of Arts</span> <span> , </span> <span class=""programline"" id=""372971066STUY2""> Mass Communications</span> <span class=""datesWrapper""> <span class=""jobdates"" id=""372971066GRYR2""> 2009</span> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""372971066SCHO2"" itemprop=""name""> Babcock University</span> <span> － </span> <span class=""joblocation jobcity"" id=""372971066SCIT2""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""372971066SSTA2""> State</span> <span> , </span> <span class=""joblocation jobstate"" id=""372971066SCNT2""> Nigeria</span> </span> <span class=""field"" id=""372971066FRFM2""> </span> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL372981464"" style=""375 padding-top:0px;376 ""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_SKLL372981464""> Computer Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_372981464_1_241375346"" style=""377 padding-top:0px;378 ""> <div class=""field singlecolumn"" id=""372981464FRFM1""> <ul> <li> Fundraising Software: Donorperfect </li> <li> Desktop Publishing Software: Adobe Photoshop</li> <li> Word Processing Software: Microsoft Office Suite</li> </ul> <br/> </div> </div> </div> <div class=""section"" id=""SECTION_ADDI372971068"" style=""379 padding-top:0px;380 ""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_ADDI372971068""> Accomplishments</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_372971068_1_241367463"" style=""381 padding-top:0px;382 ""> <div class=""field singlecolumn"" id=""372971068FRFM1""> <ul> <li> Honored recipient of the Timex Communications Excellence Award (2010)</li> </ul> </div> </div> </div> </div>",PUBLIC-RELATIONS38328642819," LEAD TEACHER Summary Solid background in special needs and early childhood education, with strong emphasis in children's development. Consistently exceed teaching goals and parents expectations. Experienced in assessing and evaluating individual needs to provide an enhanced learning experience. Skilled in developing and implementing strategies and procedures.Enthusiastic teacher who has earned trust and respect from students, colleagues and administration for 12+ years. Core Qualifications Excellent classroom management Active participation in [groups, plans, events] Teaching, tutoring and counseling Experience working special needs students Effectively work with parents Interactive teaching/learning Innovative lesson planning Classroom management Effective listening CPR/First-aid certified Goal Setting and Implementation Achievements Team Building and Leadership Created collaborative classroom experience through [process, initiative]. Lesson Planning: Introduced new learning methods to ensure total comprehension for all students. Developed new learning center for reading assistance. Education Strategies Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory. Plan Development Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate. Parent Communication Regularly met with parents to discuss student issues and course weakness areas. Creative Lesson Planning Motivated students to engage with course materials for History of WWII course by organizing a war veteran to come to class to speak about his personal experience. Professional Experience Lead Teacher Aug 2013 to Jun 2015 Company Name － City , State Manage children portfolio and progress using Teaching Strategies Gold Plan and execute daily lessons. Make in-home student referrals Maintain the comfort, safety and educational demeanor of the classroom environment. Supervise one assistant teacher's in the classroom. Plan and allocate work equally among the staff. Evaluate and test students for appropriate class placement. Head Teacher Jan 2003 to Aug 2013 Company Name － City , State Evaluate and test students for appropriate class placement. Translate CPSE evaluations to non-English speaking parents. Collaborate with school administrators and parents to develop student program plans to ensure successful outcomes. Conduct family conference to discuss student progress, needs and referrals Develop and enter daily observations, progress and attendance notes into school data base Plan and execute daily lessons Make in-home student referrals Maintain the comfort, safety and educational demeanor of the classroom environment. Supervise three assistant teachers in the classroom. Plan and allocate work equally among the staff. case manager Oct 2005 to May 2006 Company Name － City , State •Managed a caseload of over 18 at risk teenage and young adult females •Met with client's family members and drug counselors when substance abuse was issue in order to determine such activities and keep recidivism down. •Helped clients with school enrollment and verified attendance •Held weekly team conferences to discuss client court dates, progress and concern in order to prepare monthly court reports for legal staff and judges. •Provided case management services, escort, face to face services in community, communication with community providers, conducted site visits to shelter, residential and outpatient programs, and attending case conferences to engage and support participants in community treatment. •Addressed any ongoing legal and or personal issues our female population was dealing with. •Kept track of client progress via company database systems. •Set up random drug tests in collaboration with our Substance Unit for female participants abuse. •Directed any participant mental health concerns to our director. •Made referrals for participants to outpatient/inpatient drug treatments facilities •Act as advocate and liaison for participants in securing access to community services, income support and self help Assistant Teacher Jan 2001 to Jan 2003 Company Name － City , State Collaborated with classroom assistants and teachers in creating weekly classroom lesson plans on a bi-weekly basis. Evaluated and tested students for appropriate class placement. Reviewed daily progress notes before they were entered into the company's electronic system and edited them as needed. Responsible for ordering, receiving and distributing office and classroom supplies. Education and Training M.S , Education/ Special Education Early childhood 2006 Touro College － City , State A.S , Liberal arts 2000 Kingsborough Community College － City , State Liberal arts Bachelor of Science , Psychology College of Staten Island － City , State Certifications CPR and First Aid Community Involvement Recognition for planning and presenting at UNICEF conference. Skills bilingual speaking and reading fluently in English and Spanish, demonstrate your ability to work well with a team, handles details; coordinates and completes tasks,plans and arranges activities; multi tasks,writes clearly and concisely; listens attentively; openly expresses ideas,provides and asks for feedback, and cooperates and works well with others. ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME605029633"" style=""384 padding-top:0px;385 ""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_605029633_1_393573999"" style=""386 padding-top:0px;387 ""> <div class=""name"" itemprop=""name""> <span class=""field fName"" id=""605029633FNAM1""> </span> <span> </span> <span class=""field"" id=""605029633LNAM1""> LEAD TEACHER</span> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM605029635"" style=""388 padding-top:0px;389 ""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_SUMM605029635""> Summary</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_605029635_1_393574010"" style=""390 padding-top:0px;391 ""> <div class=""field singlecolumn"" id=""605029635FRFM1""> <p align=""LEFT""> Solid background in special needs and early childhood education, with strong emphasis in children's development. Consistently exceed teaching goals and parents expectations. Experienced in assessing and evaluating individual needs to provide an enhanced learning experience. Skilled in developing and implementing strategies and procedures.Enthusiastic teacher who has earned trust and respect from students, colleagues and administration for 12+ years.</p> </div> </div> </div> <div class=""section"" id=""SECTION_HILT605029636"" style=""392 padding-top:0px;393 ""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_HILT605029636""> Core Qualifications</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_605029636_1_393589278"" style=""394 padding-top:0px;395 ""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1"" id=""605029636SKC11""> <ul> <li> Excellent classroom management</li> <li> Active participation in [groups, plans, events]</li> <li> Teaching, tutoring and counseling</li> <li> Experience working special needs students</li> <li> Effectively work with parents</li> <li> Interactive teaching/learning</li> <li> Innovative lesson planning</li> <li> Classroom management</li> <li> Effective listening</li> <li> CPR/First-aid certified</li> <li> Goal Setting and Implementation</li> </ul> </td> <td class=""field twocol_2"" id=""605029636SKC21""> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_ACCM605030136"" style=""396 padding-top:0px;397 ""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_ACCM605030136""> Achievements</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_605030136_1_393589706"" style=""398 padding-top:0px;399 ""> <div class=""field singlecolumn"" id=""605030136FRFM1""> <p align=""LEFT""> Team Building and Leadership</p> <ul> <li> Created collaborative classroom experience through [process, initiative].</li> </ul> <p align=""LEFT""> Lesson Planning:</p> <ul> <li> Introduced new learning methods to ensure total comprehension for all students.</li> </ul> <p align=""LEFT""> Developed new learning center for reading assistance.<i> Education Strategies</i> </p> <ul> <li> Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory.</li> </ul> <p align=""LEFT""> <i> Plan Development</i> </p> <ul> <li> Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate.</li> </ul> <p align=""LEFT""> <i> Parent Communication</i> </p> <ul> <li> Regularly met with parents to discuss student issues and course weakness areas. </li> </ul> <p align=""LEFT""> <i> Creative Lesson Planning</i> </p> <ul> <li> Motivated students to engage with course materials for History of WWII course by organizing a war veteran to come to class to speak about his personal experience.</li> </ul> <br/> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR605029637"" style=""400 padding-top:0px;401 ""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_EXPR605029637""> Professional Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_605029637_1_393574003"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""402 padding-top:0px;403 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""605029637JTIT1""> Lead Teacher</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%b %Y"" id=""605029637JSTD1""> Aug 2013</span> <span> to </span> <span class=""jobdates"" format=""%b %Y"" id=""605029637EDDT1""> Jun 2015</span> <br/> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""605029637COMP1"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""605029637JCIT1"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""605029637JSTA1"" itemprop=""addressRegion""> State</span> </span> <span class=""jobline"" id=""605029637JDES1"" itemprop=""description""> <ul> <li> Manage children portfolio and progress using Teaching Strategies Gold Plan and execute daily lessons.</li> <li> Make in-home student referrals</li> <li> Maintain the comfort, safety and educational demeanor of the classroom environment.</li> <li> Supervise one assistant teacher's in the classroom.</li> <li> Plan and allocate work equally among the staff.</li> <li> Evaluate and test students for appropriate class placement.</li> </ul> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_605029637_2_393574005"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""404 padding-top:0px;405 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""605029637JTIT2""> Head Teacher</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%b %Y"" id=""605029637JSTD2""> Jan 2003</span> <span> to </span> <span class=""jobdates"" format=""%b %Y"" id=""605029637EDDT2""> Aug 2013</span> <br/> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""605029637COMP2"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""605029637JCIT2"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""605029637JSTA2"" itemprop=""addressRegion""> State</span> </span> <span class=""jobline"" id=""605029637JDES2"" itemprop=""description""> <ul> <li> Evaluate and test students for appropriate class placement.</li> <li> Translate CPSE evaluations to non-English speaking parents.</li> <li> Collaborate with school administrators and parents to develop student program plans to ensure successful outcomes.</li> <li> Conduct family conference to discuss student progress, needs and referrals Develop and enter daily observations, progress and attendance notes into school data base Plan and execute daily lessons Make in-home student referrals Maintain the comfort, safety and educational demeanor of the classroom environment.</li> <li> Supervise three assistant teachers in the classroom.</li> <li> Plan and allocate work equally among the staff.</li> </ul> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_605029637_3_393582224"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""406 padding-top:0px;407 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""605029637JTIT3""> case manager</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%b %Y"" id=""605029637JSTD3""> Oct 2005</span> <span> to </span> <span class=""jobdates"" format=""%b %Y"" id=""605029637EDDT3""> May 2006</span> <br/> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""605029637COMP3"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""605029637JCIT3"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""605029637JSTA3"" itemprop=""addressRegion""> State</span> </span> <span class=""jobline"" id=""605029637JDES3"" itemprop=""description""> <br/> <p align=""LEFT""> •Managed a caseload of over 18 at risk teenage and young adult females</p> <p align=""LEFT""> •Met with client's family members and drug counselors when substance abuse was issue in order to determine such activities and keep recidivism down.</p> <p align=""LEFT""> •Helped clients with school enrollment and verified attendance</p> <p align=""LEFT""> •Held weekly team conferences to discuss client court dates, progress and concern in order to prepare monthly court reports for legal staff and judges.</p> <p align=""LEFT""> •Provided case management services, escort, face to face services in community, communication with community providers, conducted site visits to shelter, residential and outpatient programs, and attending case conferences to engage and support participants in community treatment. </p> <p align=""LEFT""> •Addressed any ongoing legal and or personal issues our female population was dealing with.</p> <p align=""LEFT""> •Kept track of client progress via company database systems.</p> <p align=""LEFT""> •Set up random drug tests in collaboration with our Substance Unit for female participants abuse.</p> <p align=""LEFT""> •Directed any participant mental health concerns to our director.</p> <p align=""LEFT""> •Made referrals for participants to outpatient/inpatient drug treatments facilities</p> <p align=""LEFT""> •Act as advocate and liaison for participants in securing access to community services, income support and self help</p> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_605029637_4_393574006"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""408 padding-top:0px;409 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""605029637JTIT4""> Assistant Teacher</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%b %Y"" id=""605029637JSTD4""> Jan 2001</span> <span> to </span> <span class=""jobdates"" format=""%b %Y"" id=""605029637EDDT4""> Jan 2003</span> <br/> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""605029637COMP4"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""605029637JCIT4"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""605029637JSTA4"" itemprop=""addressRegion""> State</span> </span> <span class=""jobline"" id=""605029637JDES4"" itemprop=""description""> <ul> <li> Collaborated with classroom assistants and teachers in creating weekly classroom lesson plans on a bi-weekly basis.</li> <li> Evaluated and tested students for appropriate class placement.</li> <li> Reviewed daily progress notes before they were entered into the company's electronic system and edited them as needed.</li> <li> Responsible for ordering, receiving and distributing office and classroom supplies.</li> </ul> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC605029638"" style=""410 padding-top:0px;411 ""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_EDUC605029638""> Education and Training</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_605029638_1_393574007"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""412 padding-top:0px;413 ""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""605029638DGRE1"" itemprop=""name""> M.S</span> <span> , </span> <span class=""programline"" id=""605029638STUY1""> Education/ Special Education Early childhood</span> <span class=""datesWrapper""> <span class=""jobdates"" id=""605029638GRYR1""> 2006</span> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""605029638SCHO1"" itemprop=""name""> Touro College</span> <span> － </span> <span class=""joblocation jobcity"" id=""605029638SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""605029638SSTA1""> State</span> <span class=""joblocation jobstate"" id=""605029638SCNT1""> </span> </span> <span class=""field"" id=""605029638FRFM1""> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_605029638_2_393574009"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""414 padding-top:0px;415 ""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""605029638DGRE2"" itemprop=""name""> A.S</span> <span> , </span> <span class=""programline"" id=""605029638STUY2""> Liberal arts</span> <span class=""datesWrapper""> <span class=""jobdates"" id=""605029638GRYR2""> 2000</span> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""605029638SCHO2"" itemprop=""name""> Kingsborough Community College</span> <span> － </span> <span class=""joblocation jobcity"" id=""605029638SCIT2""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""605029638SSTA2""> State</span> <span class=""joblocation jobstate"" id=""605029638SCNT2""> </span> </span> <span class=""field"" id=""605029638FRFM2""> <p align=""LEFT""> Liberal arts</p> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_605029638_3_393574008"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""416 padding-top:0px;417 ""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""605029638DGRE3"" itemprop=""name""> Bachelor of Science</span> <span> , </span> <span class=""programline"" id=""605029638STUY3""> Psychology</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""605029638SCHO3"" itemprop=""name""> College of Staten Island</span> <span> － </span> <span class=""joblocation jobcity"" id=""605029638SCIT3""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""605029638SSTA3""> State</span> <span class=""joblocation jobstate"" id=""605029638SCNT3""> </span> </span> <span class=""field"" id=""605029638FRFM3""> </span> </div> </div> </div> <div class=""section"" id=""SECTION_CERT605030137"" style=""418 padding-top:0px;419 ""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_CERT605030137""> Certifications</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_605030137_1_393593715"" style=""420 padding-top:0px;421 ""> <div class=""field singlecolumn"" id=""605030137FRFM1""> <p align=""LEFT""> CPR and First Aid </p> </div> </div> </div> <div class=""section"" id=""SECTION_COMS605030138"" style=""422 padding-top:0px;423 ""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_COMS605030138""> Community Involvement</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_605030138_1_393583993"" style=""424 padding-top:0px;425 ""> <div class=""field singlecolumn"" id=""605030138FRFM1""> <p align=""LEFT""> Recognition for planning and presenting at UNICEF conference.</p> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL605029648"" style=""426 padding-top:0px;427 ""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_SKLL605029648""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_605029648_1_393574011"" style=""428 padding-top:0px;429 ""> <div class=""field singlecolumn"" id=""605029648FRFM1""> <p align=""LEFT""> bilingual speaking and reading fluently in English and Spanish, demonstrate your ability to work well with a team, handles details; coordinates and completes tasks,plans and arranges activities; multi tasks,writes clearly and concisely; listens attentively; openly expresses ideas,provides and asks for feedback, and cooperates and works well with others.</p> </div> </div> </div> </div>",TEACHER43036392131," REVENUE CYCLE ADVOCATE Summary Dedicated and focused Office Manager/Supervisor who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.Energetic Revenue Cycle Advocate with 20+ years experience in high-level executive support roles. Organized and professional. Highlights Microsoft Office proficiency Excel spreadsheets Self-directed Results-oriented Meticulous attention to detail Time management Professional and mature Strong problem solver Advanced MS Office Suite knowledge Resourceful Strong interpersonal skills Medical terminology Meeting planning Report development Report writing Billing and coding Workers' compensation knowledge Claims appeal procedures Insurance eligibility verifications Accomplishments Coordinated all department functions for team of 10+ employees.Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.Successfully planned and executed corporate meetings, lunches and special events for groups of 10+ employees. Planned and executed all aspects of a major office headquarter move.Increased office organization by developing more efficient filing system and customer database protocols.Promoted to Revenue Cycle Advocate.Successfully planned and executed corporate meetings, lunches and special events for groups of 10+ employees. Experience 06/2011 to Current Revenue Cycle Advocate Company Name － City , State Planned travel arrangements for 2 executives and 10+ staff. Educate and train clinics and hospital departments on Epic, Signature, MS Word, Excel, Emdeon and Payment Manager system. Assist clinical staff and office staff their assigned Work Queue. Monitor trends on staff and provide training & updates to company data base systems. Assist with patient account merge on Duplicate Guarantor Acct, Provide assistance to patients such as Medicaid, Physician Reach Out & Financial Assistance. Planned meetings and prepared conference rooms.Wrote reports and correspondence from dictation and handwritten notes and send Weekly Status reports to all clinical managers on trends, audits from the clinic WQ's errors from office staff and patient complaints Work Contested Work charges received from customer service. Collecting self pay payments from patients and post in the Epic System Set payment plans in Epic Financial Assistance using Search of America and On Point system. 09/2009 to 06/2011 Payment Reconciliation Rep Company Name － City , State Research unidentified payments on Epic System, Signature, Emdeon System Payment manager system, and commercial insurance websites. Created PDF files on Epic system Create naming conventions for electronic files in Epic Electronic payment postings on Epic System Wachovia Lock Box Denials and electronic lockbox receipts in Epic Resolve unidentified payments follow up with Independent Clinics and Insurance Companies for missing payment or unidentified electronic remits and paper remit. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Designed electronic file systems and maintained electronic and paper files.Served as central point of contact for all outside vendors needing to gain access to the building.Maintained an up-to-Made copies, sent faxes and handled all incoming and outgoing correspondence. department organizational chart. 06/2007 to 09/2009 Patient Accounts Rep III Company Name － City , State Insurance follow up for Denied Claims and Self Pay after Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Managed daily office operations and maintenance of equipment.Isurance Balances Work ATB report for insurance follow-up Work Dun level report for Guarantor/patient follow-up Work Bill-hold Report for Guarantor follow-up Appeals for Medical Necessity to insurance companies. 10/2002 to 06/2007 Medical Insurance Specialist III Company Name － City , State Insurance follow-up, customer service, served as central point of contact for all outside vendors needing to gain access to the building.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents. 01/2000 to 06/2002 Medical Billing /Recovery Specialist Company Name － City , State Billing and collections Insurance follow up for Denied Claims and Self Pay after Insurance Balances Credit balances - Refunds Verify demographic information Verification List from SSI for Billing Errors Set budget plans Answer in/out bound calls Use automated dialer system Medical Terminology Insurance verification Follow up with doctor office for accurate CPT and ICD-9 codes obtained for maximum reimbursement. Customer service and clerical duties. 09/1990 to 09/1997 Health Unit Coordinator Company Name － City , State Duties involve standard administrative responsibilities, answering multi-line phones, making copies, scheduling appointments and maintaining supplies.Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.Managed daily office operations and maintenance of equipment.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Received and distributed faxes and mail in a timely manner.Properly routed agreements, contracts and invoices through the signature process.Made copies, sent faxes and handled all incoming and outgoing correspondence.Dispersed incoming mail to correct recipients throughout the office.Maintained an up-to-date department organizational chart.Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Admit patients, administer and maintain patient records, break down medical charts for record keeping and coordinate billing. Communicate with the clinical staff to ensure all appropriate patient information gathered Responsible for typing up discharge instructions for a patient. Education 6 1990 High School Diploma : Business Northern High School Durham NC UNITED States － City , State , US Top 10% of class Emphasis in BusinessOffice Administration courseworkCoursework in Administrative Technology and Coursework in Human Resource Management and Business Administration 2002 Business Diploma : Medical Billing & Coding Georgia Medical (EverestUniversity) ATLANTA GA United States － City , State , US Top 10% of class, Emphasis in Medical Billing and Coding, medical terminology,Coursework in Human Resource Management and Business Administration Bachelor of Science : Business Administration Management Walden University － City , State , US Top 10% of class,Emphasis in management and team building, Coursework in Administrative Technology, Coursework in Human Resource Management and Business Administration Skills Experience with Epic System, Epicare, Emdeon, Training and educating staff on Epic WQ's, Creating Workers Comp cases in Epic, Signature, IDX, Medical Manager, MS Word, Excel, NC Tracks, Customer Service skills, Collect payment over the phone and posting payments in Epic ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME522255341"" style=""431 padding-top:0px;432 ""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_522255341_1_341042062"" style=""433 padding-top:0px;434 ""> <div class=""name thinbottomborder"" itemprop=""name""> <span class=""field fName"" id=""522255341FNAM1""> </span> <span> </span> <span class=""field"" id=""522255341LNAM1""> REVENUE CYCLE ADVOCATE</span> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM522255343"" style=""435 padding-top:0px;436 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SUMM522255343""> Summary</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_522255343_1_341045669"" style=""437 padding-top:0px;438 ""> <div class=""field singlecolumn noPind"" id=""522255343FRFM1""> <p align=""LEFT""> Dedicated and focused Office Manager/Supervisor who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.Energetic Revenue Cycle Advocate with 20+ years experience in high-level executive support roles. Organized and professional.</p> </div> </div> </div> <div class=""section"" id=""SECTION_HILT522255344"" style=""439 padding-top:0px;440 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_HILT522255344""> Highlights</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_522255344_1_341046430"" style=""441 padding-top:0px;442 ""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1"" id=""522255344SKC11""> <ul> <li> Microsoft Office proficiency</li> <li> Excel spreadsheets</li> <li> Self-directed</li> <li> Results-oriented</li> <li> Meticulous attention to detail</li> <li> Time management</li> <li> Professional and mature</li> <li> Strong problem solver</li> <li> Advanced MS Office Suite knowledge</li> <li> Resourceful</li> </ul> </td> <td class=""field twocol_2"" id=""522255344SKC21""> <ul> <li> Strong interpersonal skills</li> <li> Medical terminology</li> <li> Meeting planning</li> <li> Report development</li> <li> Report writing</li> <li> Billing and coding</li> <li> Workers' compensation knowledge</li> <li> Claims appeal procedures</li> <li> Insurance eligibility verifications</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_ACCM522257874"" style=""443 padding-top:0px;444 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_ACCM522257874""> Accomplishments</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_522257874_1_341047185"" style=""445 padding-top:0px;446 ""> <div class=""field singlecolumn"" id=""522257874FRFM1""> <p align=""LEFT""> Coordinated all department functions for team of 10+ employees.Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.Successfully planned and executed corporate meetings, lunches and special events for groups of 10+ employees.</p> <p align=""LEFT""> Planned and executed all aspects of a major office headquarter move.Increased office organization by developing more efficient filing system and customer database protocols.Promoted to Revenue Cycle Advocate.Successfully planned and executed corporate meetings, lunches and special events for groups of 10+ employees.</p> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR522255345"" style=""447 padding-top:0px;448 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EXPR522255345""> Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_522255345_1_341042064"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""449 padding-top:0px;450 ""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""522255345JSTD1""> 06/2011</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""522255345EDDT1""> Current</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""522255345JTIT1""> Revenue Cycle Advocate</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""522255345COMP1"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""522255345JCIT1"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""522255345JSTA1"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""522255345JDES1"" itemprop=""description""> <ul> <li> Planned travel arrangements for 2 executives and 10+ staff. Educate and train clinics and hospital departments on Epic, Signature, MS Word, Excel, Emdeon and Payment Manager system. Assist clinical staff and office staff their assigned Work Queue. Monitor trends on staff and provide training & updates to company data base systems. Assist with patient account merge on Duplicate Guarantor Acct, Provide assistance to patients such as Medicaid, Physician Reach Out & Financial Assistance. Planned meetings and prepared conference rooms.Wrote reports and correspondence from dictation and handwritten notes and send Weekly Status reports to all clinical managers on trends, audits from the clinic WQ's errors from office staff and patient complaints Work Contested Work charges received from customer service.</li> <li> Collecting self pay payments from patients and post in the Epic System Set payment plans in Epic Financial Assistance using Search of America and On Point system.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_522255345_2_341042065"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""451 padding-top:0px;452 ""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""522255345JSTD2""> 09/2009</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""522255345EDDT2""> 06/2011</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""522255345JTIT2""> Payment Reconciliation Rep</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""522255345COMP2"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""522255345JCIT2"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""522255345JSTA2"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""522255345JDES2"" itemprop=""description""> <ul> <li> Research unidentified payments on Epic System, Signature, Emdeon System Payment manager system, and commercial insurance websites.</li> <li> Created PDF files on Epic system Create naming conventions for electronic files in Epic Electronic payment postings on Epic System Wachovia Lock Box Denials and electronic lockbox receipts in Epic Resolve unidentified payments follow up with Independent Clinics and Insurance Companies for missing payment or unidentified electronic remits and paper remit.</li> <li> Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Designed electronic file systems and maintained electronic and paper files.Served as central point of contact for all outside vendors needing to gain access to the building.Maintained an up-to-Made copies, sent faxes and handled all incoming and outgoing correspondence. department organizational chart.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_522255345_3_341042066"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""453 padding-top:5px;454 ""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""522255345JSTD3""> 06/2007</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""522255345EDDT3""> 09/2009</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""522255345JTIT3""> Patient Accounts Rep III</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""522255345COMP3"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""522255345JCIT3"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""522255345JSTA3"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""522255345JDES3"" itemprop=""description""> <ul> <li> Insurance follow up for Denied Claims and Self Pay after Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Managed daily office operations and maintenance of equipment.Isurance Balances Work ATB report for insurance follow-up Work Dun level report for Guarantor/patient follow-up Work Bill-hold Report for Guarantor follow-up Appeals for Medical Necessity to insurance companies.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_522255345_4_341042067"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""455 padding-top:0px;456 ""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""522255345JSTD4""> 10/2002</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""522255345EDDT4""> 06/2007</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""522255345JTIT4""> Medical Insurance Specialist III</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""522255345COMP4"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""522255345JCIT4"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""522255345JSTA4"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""522255345JDES4"" itemprop=""description""> <ul> <li> Insurance follow-up, customer service, served as central point of contact for all outside vendors needing to gain access to the building.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_522255345_5_341042068"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""457 padding-top:0px;458 ""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""522255345JSTD5""> 01/2000</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""522255345EDDT5""> 06/2002</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""522255345JTIT5""> Medical Billing /Recovery Specialist</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""522255345COMP5"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""522255345JCIT5"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""522255345JSTA5"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""522255345JDES5"" itemprop=""description""> <ul> <li> Billing and collections Insurance follow up for Denied Claims and Self Pay after Insurance Balances Credit balances - Refunds Verify demographic information Verification List from SSI for Billing Errors Set budget plans Answer in/out bound calls Use automated dialer system Medical Terminology Insurance verification Follow up with doctor office for accurate CPT and ICD-9 codes obtained for maximum reimbursement. Customer service and clerical duties.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_522255345_6_341042069"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""459 padding-top:0px;460 ""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""522255345JSTD6""> 09/1990</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""522255345EDDT6""> 09/1997</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""522255345JTIT6""> Health Unit Coordinator</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""522255345COMP6"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""522255345JCIT6"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""522255345JSTA6"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""522255345JDES6"" itemprop=""description""> <ul> <li> Duties involve standard administrative responsibilities, answering multi-line phones, making copies, scheduling appointments and maintaining supplies.Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.Managed daily office operations and maintenance of equipment.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Received and distributed faxes and mail in a timely manner.Properly routed agreements, contracts and invoices through the signature process.Made copies, sent faxes and handled all incoming and outgoing correspondence.Dispersed incoming mail to correct recipients throughout the office.Maintained an up-to-date department organizational chart.Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.</li> <li> Admit patients, administer and maintain patient records, break down medical charts for record keeping and coordinate billing.</li> <li> Communicate with the clinical staff to ensure all appropriate patient information gathered Responsible for typing up discharge instructions for a patient.</li> </ul> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC522255346"" style=""461 padding-top:0px;462 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EDUC522255346""> Education</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_522255346_1_341042070"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""463 padding-top:0px;464 ""> <span class=""dates_wrapper""> <span class=""jobdates"" id=""522255346GRYR1""> 6 1990</span> </span> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""522255346DGRE1"" itemprop=""name""> High School Diploma</span> <span> : </span> <span class=""programline"" id=""522255346STUY1""> Business</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""522255346SCHO1"" itemprop=""name""> Northern High School Durham NC UNITED States</span> <span class=""statesWrapper""> － </span> <span class=""joblocation jobcity"" id=""522255346SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""522255346SSTA1""> State</span> <span> , </span> <span class=""joblocation jobstate"" id=""522255346SCNT1""> US</span> </span> <span class=""paddedline""> <span class=""field"" id=""522255346FRFM1""> <p align=""LEFT""> Top 10% of class Emphasis in BusinessOffice Administration courseworkCoursework in Administrative Technology and Coursework in Human Resource Management and Business Administration</p> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_522255346_2_341042072"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""465 padding-top:0px;466 ""> <span class=""dates_wrapper""> <span class=""jobdates"" id=""522255346GRYR2""> 2002</span> </span> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""522255346DGRE2"" itemprop=""name""> Business Diploma</span> <span> : </span> <span class=""programline"" id=""522255346STUY2""> Medical Billing & Coding</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""522255346SCHO2"" itemprop=""name""> Georgia Medical (EverestUniversity) ATLANTA GA United States</span> <span class=""statesWrapper""> － </span> <span class=""joblocation jobcity"" id=""522255346SCIT2""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""522255346SSTA2""> State</span> <span> , </span> <span class=""joblocation jobstate"" id=""522255346SCNT2""> US</span> </span> <span class=""paddedline""> <span class=""field"" id=""522255346FRFM2""> <p align=""LEFT""> Top 10% of class, Emphasis in Medical Billing and Coding, medical terminology,Coursework in Human Resource Management and Business Administration</p> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_522255346_3_341068274"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""467 padding-top:0px;468 ""> <span class=""dates_wrapper""> <span class=""jobdates"" id=""522255346GRYR3""> </span> </span> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""522255346DGRE3"" itemprop=""name""> Bachelor of Science</span> <span> : </span> <span class=""programline"" id=""522255346STUY3""> Business Administration Management</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""522255346SCHO3"" itemprop=""name""> Walden University</span> <span class=""statesWrapper""> － </span> <span class=""joblocation jobcity"" id=""522255346SCIT3""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""522255346SSTA3""> State</span> <span> , </span> <span class=""joblocation jobstate"" id=""522255346SCNT3""> US</span> </span> <span class=""paddedline""> <span class=""field"" id=""522255346FRFM3""> <p align=""LEFT""> Top 10% of class,Emphasis in management and team building, Coursework in Administrative Technology, Coursework in Human Resource Management and Business Administration</p> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL522255354"" style=""469 padding-top:0px;470 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SKLL522255354""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_522255354_1_341042076"" style=""471 padding-top:0px;472 ""> <div class=""field singlecolumn"" id=""522255354FRFM1""> <p align=""LEFT""> Experience with Epic System, Epicare, Emdeon, Training and educating staff on Epic WQ's, Creating Workers Comp cases in Epic, Signature, IDX, Medical Manager, MS Word, Excel, NC Tracks, Customer Service skills, Collect payment over the phone and posting payments in Epic</p> </div> </div> </div> </div>",ADVOCATE47311174187," RN / ASST. HEAD NURSE PRACTICE LEADER Skills care planning, Case Management, Home Health, Hospice, Infection control, injections, Nurse Manager, Oncology, scheduling, staff development, Trauma, triage, tutoring, Urology Experience 09/2010 to 12/2011 Company Name Hired as ADON (Assistant Director of Nursing) for an 85 to 90 bed long term care of Mentally and Physically disabled children from 2 years to upper 20's with a few older individuals. My job there included staffing of all the nurses monthly, setting up transportation for all outside MD office visits of the residents, monitoring the 3 nursing units of day to day care and documentation of the residents, taking call as needed and twice a month being MOD for the entire building ,I conducted in-services for the nursing staff and answered all pages during the day with questions or to oversee any critical changes of residents and helped with decisions to transfer out to a hospital after speaking with the MD.Helped with staff nursing as needed. Secured a Home Health position at ResCare located in Oak Park Illinois in 2015. I made home visits overseeing clients overall health. Did basic assessments and listened for any new complaints or change of status. Would call clients doctor if needed or to inform him of a change in status. Gave injections/ infusions as needed and participated in one clinical trial where all aspects of visit were timed and documented as per protocal. I am still registered with this agency but they have very few clients in need of an RN visit. Most of their clients only need part time CAN visits. Secured an RN position in July 2016 at Best Home Health where I did home visits part time. The jobs that were available for part time were minimal so took myself off their roster. In the fall of 2016 worked for Maxim Home Health asking for part time for Infusion cases. Again I was promised infusion cases but what were available Were ones 40 miles away and they didn't cover milage. I still am on their roster but rarely called. Currently looking for Part Time RN on line or going into a facility not more than 30 minute drive to do tutoring or online triage or willing to learn Case Management or PT Oncology/Hospice Additional professional activities Was OCN certified in past Was Med / Surg certified in past and plan to recertify in future. Was team nurse of North Shore Youth Baseball League for 4 years References Dr. Emil Totonchi MD. Advocate Illinois Masonic Med. Center** Dr. Michael Friedman MD. Advocate Illinois Masonic Med. Center** Beverly Bohus RN, Nurse Manager Advocate Illinois Masonic Med. Center** Lorel Hedges Nurse Practioner. Advocate Illinois Masonic Med. Center now works in Tennessee Uma Kelkar Director of Rehab Manor Care of Northbrook Jean Gavina Director of MDS, Manor Care of Northbrook Elma Ramos RN , Evening Nursing Supervisor, Manor Care of Northbrook Contact information available upon request. 06/2009 to 07/2010 Company Name Started out as a Supervisor but was promoted to DCD (Director of Care Delivery) managing a 40 bed Locked Dementia Unit and later a 60 bed Long Term Care Unit and recently back to the Dementia Unit along with the Long Term Care Unit. Duties included: Leading the nursing unit, setting priorities, staff development ,upholding Corporate Standards, communicating through existing information systems, and material management, Clinical Management: Infection control, QA, understanding Professional issues, valuing every employee, supporting and leading company policies, attending interdisciplinary meetings twice daily, weekly and monthly meetings such as Medicare meetings, investigation of all falls and skin injuries, and new admissions care planning. Monthly Staff Meetings. Assists with hiring and disciplinary actions. Resigned July 2010 Want to take some vacation time, and to find a Long Term Care Management position somewhat closer to my home. 01/1977 to 01/2009 RN / Asst. Head Nurse Practice Leader Company Name － City , State Responsible for management of Unit on 24 hr basis including staffing, scheduling, and payroll. Monitor staff of RN's, NCT's, and Unit Clerks for daily assignments on going learning needs, and occasionally fill staff RN voids. Reported to Nurse Manager on daily basis for any additional tasks and to keep her current to Units activities and problems. Helped Nurse Manager in interview process and in both disciplinary activity and in employee terminations .Sought out and scheduled in-services for staff and made sure all staff attended required hospital mandatories yearly and when required. 01/1977 to 01/2009 Company Name － City , State Started nursing career as RN on general Med / Surg Unit for 2 years. Recruited by MD Chairman of Oncology to be part of staff to open 1st Oncology inpatient Unit. Promoted also to Assistant Head Nurse. Worked there for next 20 years. Earned OCN certificate. Helped instruct all RNs on unit to become certified to mix Chemo drugs via Laminar Flow Hood and to administer drugs safely and monitor for side effects and manage such symptoms. Beside management duties was also responsible for taking a patient load on many days during the week. In 1999 changed to Surgical / 23hr Observation Unit at Illinois Masonic Med Center as Staff RN. After approximately 4 years promoted to Practice Leader,(equal to Asst. Head RN ) Duties expanded as Computers installed to all Units. Responsible for computer profiency and scheduling staff to Computer Classes and monitoring their progress in daily charting on patients. Attended workshops to learn computer scheduling and payroll duties. Attended 2 day seminar for PICC LINE insertion and management. At one point headed the PICC LINE program for all the PICC RNs and kept the records for all PICCs placed in patients and any complications and later problems, Became Nationally certified for Med / Surg Nursing after taking exam and passing. Types of Surgical patients seen on thisUnit include Gyne, Urology, General Surgical, Trauma, Post SICU Head and Neck, General ENT patients and Fetal Demises less than 20 weeks. Due to the number of private rooms on the unit we also would take all types of Isolation including R/O TB into our Negative Air Flow room. Many of the patients were short stay anywhere from overnight to 2-3 days. Some of the patients as overflow Medicals, Isolation, and the more extensive Head and Neck Surgical patients would stay 4-5 days or more. As a result this Unit was fast paced. Many days up to half the unit would be discharged and within 1-2 shifts all the beds would be filled with new patients. My main job on a daily basis was to manage placing patients correctly and to oversee assignment of competent staff to the types of patients coming in. I made frequent rounds to assure pt satisfaction and to quickly aid in preventing and problems from escalating. I had to monitor staff learning needs and try to set up needed review or Unit based in-service and also try to send staff to outside learning seminars as budget allowed. On daily basis was responsible for checking"" State of the Unit "" printed daily and included all the areas of staff charting that was missing or incorrect. I would make sure all shifts of staff were aware of missing documentation and have them correct such or help them with correction as needed. Attended staffing daily to make sure last minute changes done and next two shifts had adequate staffing. Education and Training 1976 RN Diploma Illinois Masonic School of Nursing － City , State 1974 Northeastern Illinois University － City , State 1973 Western Illinois University － City , State Additional Information Awards received Dorothy Rome Nominee in 1999 ( Highest yearly award for Experienced RNs ) Awarded many ""Applause Awards´"" during the years at Masonic. ( A nominated award for Excellence ) Asked to Head up the PICC Line Program until turned over to Interventional Radiology All of the above from Advocate Illinois Masonic Medical Center. ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME1054295428"" style=""padding-top:0px;""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_1054295428_1_704667594"" style=""padding-top:0px;""> <div class=""name thinbottomborder"" itemprop=""name""> <span class=""field fName"" id=""1054295428FNAM1""> </span> <span> </span> <span class=""field"" id=""1054295428LNAM1""> RN / ASST. HEAD NURSE PRACTICE LEADER</span> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM1054295434"" style=""padding-top:0px;""> </div> <div class=""section"" id=""SECTION_HILT1054295435"" style=""padding-top:0px;""> </div> <div class=""section"" id=""SECTION_SKLL1054295430"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SKLL1054295430""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_1054295430_1_704667596"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""1054295430FRFM1""> care planning, Case Management, Home Health, Hospice, Infection control, injections, Nurse Manager, Oncology, scheduling, staff development, Trauma, triage, tutoring, Urology</div> </div> </div> <div class=""section"" id=""SECTION_EXPR1054295431"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EXPR1054295431""> Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_1054295431_1_704667597"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""1054295431JSTD1""> 09/2010</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""1054295431EDDT1""> 12/2011</span> </span> <div class=""singlecolumn""> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""1054295431COMP1"" itemprop=""name""> Company Name</span> <span class=""joblocation jobcity"" id=""1054295431JCIT1"" itemprop=""addressLocality""> </span> <span class=""joblocation jobstate"" id=""1054295431JSTA1"" itemprop=""addressRegion""> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""1054295431JDES1"" itemprop=""description""> <ul> <li> Hired as ADON (Assistant Director of Nursing) for an 85 to 90 bed long term care of Mentally and Physically disabled children from 2 years to upper 20's with a few older individuals.</li> <li> My job there included staffing of all the nurses monthly, setting up transportation for all outside MD office visits of the residents, monitoring the 3 nursing units of day to day care and documentation of the residents, taking call as needed and twice a month being MOD for the entire building ,I conducted in-services for the nursing staff and answered all pages during the day with questions or to oversee any critical changes of residents and helped with decisions to transfer out to a hospital after speaking with the MD.Helped with staff nursing as needed.</li> <li> Secured a Home Health position at ResCare located in Oak Park Illinois in 2015.</li> <li> I made home visits overseeing clients overall health.</li> <li> Did basic assessments and listened for any new complaints or change of status.</li> <li> Would call clients doctor if needed or to inform him of a change in status.</li> <li> Gave injections/ infusions as needed and participated in one clinical trial where all aspects of visit were timed and documented as per protocal.</li> <li> I am still registered with this agency but they have very few clients in need of an RN visit.</li> <li> Most of their clients only need part time CAN visits.</li> <li> Secured an RN position in July 2016 at Best Home Health where I did home visits part time.</li> <li> The jobs that were available for part time were minimal so took myself off their roster.</li> <li> In the fall of 2016 worked for Maxim Home Health asking for part time for Infusion cases.</li> <li> Again I was promised infusion cases but what were available Were ones 40 miles away and they didn't cover milage.</li> <li> I still am on their roster but rarely called.</li> <li> Currently looking for Part Time RN on line or going into a facility not more than 30 minute drive to do tutoring or online triage or willing to learn Case Management or PT Oncology/Hospice Additional professional activities Was OCN certified in past Was Med / Surg certified in past and plan to recertify in future.</li> <li> Was team nurse of North Shore Youth Baseball League for 4 years References Dr.</li> <li> Emil Totonchi MD.</li> <li> Advocate Illinois Masonic Med.</li> <li> Center** Dr.</li> <li> Michael Friedman MD.</li> <li> Advocate Illinois Masonic Med.</li> <li> Center** Beverly Bohus RN, Nurse Manager Advocate Illinois Masonic Med.</li> <li> Center** Lorel Hedges Nurse Practioner.</li> <li> Advocate Illinois Masonic Med.</li> <li> Center now works in Tennessee Uma Kelkar Director of Rehab Manor Care of Northbrook Jean Gavina Director of MDS, Manor Care of Northbrook Elma Ramos RN , Evening Nursing Supervisor, Manor Care of Northbrook Contact information available upon request.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_1054295431_2_704667598"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""1054295431JSTD2""> 06/2009</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""1054295431EDDT2""> 07/2010</span> </span> <div class=""singlecolumn""> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""1054295431COMP2"" itemprop=""name""> Company Name</span> <span class=""joblocation jobcity"" id=""1054295431JCIT2"" itemprop=""addressLocality""> </span> <span class=""joblocation jobstate"" id=""1054295431JSTA2"" itemprop=""addressRegion""> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""1054295431JDES2"" itemprop=""description""> <ul> <li> Started out as a Supervisor but was promoted to DCD (Director of Care Delivery) managing a 40 bed Locked Dementia Unit and later a 60 bed Long Term Care Unit and recently back to the Dementia Unit along with the Long Term Care Unit.</li> <li> Duties included: Leading the nursing unit, setting priorities, staff development ,upholding Corporate Standards, communicating through existing information systems, and material management, Clinical Management: Infection control, QA, understanding Professional issues, valuing every employee, supporting and leading company policies, attending interdisciplinary meetings twice daily, weekly and monthly meetings such as Medicare meetings, investigation of all falls and skin injuries, and new admissions care planning.</li> <li> Monthly Staff Meetings.</li> <li> Assists with hiring and disciplinary actions.</li> <li> Resigned July 2010 Want to take some vacation time, and to find a Long Term Care Management position somewhat closer to my home.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_1054295431_3_704667599"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""1054295431JSTD3""> 01/1977</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""1054295431EDDT3""> 01/2009</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""1054295431JTIT3""> RN / Asst. Head Nurse Practice Leader</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""1054295431COMP3"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""1054295431JCIT3"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""1054295431JSTA3"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""1054295431JDES3"" itemprop=""description""> <ul> <li> Responsible for management of Unit on 24 hr basis including staffing, scheduling, and payroll.</li> <li> Monitor staff of RN's, NCT's, and Unit Clerks for daily assignments on going learning needs, and occasionally fill staff RN voids.</li> <li> Reported to Nurse Manager on daily basis for any additional tasks and to keep her current to Units activities and problems.</li> <li> Helped Nurse Manager in interview process and in both disciplinary activity and in employee terminations .Sought out and scheduled in-services for staff and made sure all staff attended required hospital mandatories yearly and when required.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_1054295431_4_704667600"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""1054295431JSTD4""> 01/1977</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""1054295431EDDT4""> 01/2009</span> </span> <div class=""singlecolumn""> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""1054295431COMP4"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""1054295431JCIT4"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""1054295431JSTA4"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""1054295431JDES4"" itemprop=""description""> <ul> <li> Started nursing career as RN on general Med / Surg Unit for 2 years.</li> <li> Recruited by MD Chairman of Oncology to be part of staff to open 1st Oncology inpatient Unit.</li> <li> Promoted also to Assistant Head Nurse.</li> <li> Worked there for next 20 years.</li> <li> Earned OCN certificate.</li> <li> Helped instruct all RNs on unit to become certified to mix Chemo drugs via Laminar Flow Hood and to administer drugs safely and monitor for side effects and manage such symptoms.</li> <li> Beside management duties was also responsible for taking a patient load on many days during the week.</li> <li> In 1999 changed to Surgical / 23hr Observation Unit at Illinois Masonic Med Center as Staff RN.</li> <li> After approximately 4 years promoted to Practice Leader,(equal to Asst.</li> <li> Head RN ) Duties expanded as Computers installed to all Units.</li> <li> Responsible for computer profiency and scheduling staff to Computer Classes and monitoring their progress in daily charting on patients.</li> <li> Attended workshops to learn computer scheduling and payroll duties.</li> <li> Attended 2 day seminar for PICC LINE insertion and management.</li> <li> At one point headed the PICC LINE program for all the PICC RNs and kept the records for all PICCs placed in patients and any complications and later problems, Became Nationally certified for Med / Surg Nursing after taking exam and passing.</li> <li> Types of Surgical patients seen on thisUnit include Gyne, Urology, General Surgical, Trauma, Post SICU Head and Neck, General ENT patients and Fetal Demises less than 20 weeks.</li> <li> Due to the number of private rooms on the unit we also would take all types of Isolation including R/O TB into our Negative Air Flow room.</li> <li> Many of the patients were short stay anywhere from overnight to 2-3 days.</li> <li> Some of the patients as overflow Medicals, Isolation, and the more extensive Head and Neck Surgical patients would stay 4-5 days or more.</li> <li> As a result this Unit was fast paced.</li> <li> Many days up to half the unit would be discharged and within 1-2 shifts all the beds would be filled with new patients.</li> <li> My main job on a daily basis was to manage placing patients correctly and to oversee assignment of competent staff to the types of patients coming in.</li> <li> I made frequent rounds to assure pt satisfaction and to quickly aid in preventing and problems from escalating.</li> <li> I had to monitor staff learning needs and try to set up needed review or Unit based in-service and also try to send staff to outside learning seminars as budget allowed.</li> <li> On daily basis was responsible for checking"" State of the Unit "" printed daily and included all the areas of staff charting that was missing or incorrect.</li> <li> I would make sure all shifts of staff were aware of missing documentation and have them correct such or help them with correction as needed.</li> <li> Attended staffing daily to make sure last minute changes done and next two shifts had adequate staffing.</li> </ul> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC1054295432"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EDUC1054295432""> Education and Training</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_1054295432_1_704667601"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" id=""1054295432GRYR1""> 1976</span> </span> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""1054295432DGRE1"" itemprop=""name""> RN Diploma</span> <span class=""programline"" id=""1054295432STUY1""> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""1054295432SCHO1"" itemprop=""name""> Illinois Masonic School of Nursing</span> <span class=""statesWrapper""> － </span> <span class=""joblocation jobcity"" id=""1054295432SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""1054295432SSTA1""> State</span> <span class=""joblocation jobstate"" id=""1054295432SCNT1""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""1054295432FRFM1""> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_1054295432_2_704667602"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" id=""1054295432GRYR2""> 1974</span> </span> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""1054295432DGRE2"" itemprop=""name""> </span> <span class=""programline"" id=""1054295432STUY2""> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""1054295432SCHO2"" itemprop=""name""> Northeastern Illinois University</span> <span class=""statesWrapper""> － </span> <span class=""joblocation jobcity"" id=""1054295432SCIT2""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""1054295432SSTA2""> State</span> <span class=""joblocation jobstate"" id=""1054295432SCNT2""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""1054295432FRFM2""> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_1054295432_3_704667603"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" id=""1054295432GRYR3""> 1973</span> </span> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""1054295432DGRE3"" itemprop=""name""> </span> <span class=""programline"" id=""1054295432STUY3""> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""1054295432SCHO3"" itemprop=""name""> Western Illinois University</span> <span class=""statesWrapper""> － </span> <span class=""joblocation jobcity"" id=""1054295432SCIT3""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""1054295432SSTA3""> State</span> <span class=""joblocation jobstate"" id=""1054295432SCNT3""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""1054295432FRFM3""> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_ADDI1054295433"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_ADDI1054295433""> Additional Information</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_1054295433_1_704667604"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""1054295433FRFM1""> <ul> <li> Awards received Dorothy Rome Nominee in 1999 ( Highest yearly award for Experienced RNs ) Awarded many ""Applause Awards´"" during the years at Masonic. ( A nominated award for Excellence ) Asked to Head up the PICC Line Program until turned over to Interventional Radiology All of the above from Advocate Illinois Masonic Medical Center. </li> </ul> </div> </div> </div> <div class=""section"" id=""SECTION_AFIL1054295436"" style=""padding-top:0px;""> </div> </div>",ADVOCATE47425905275," INFORMATION TECHNOLOGY SPECIALIST Career Overview Temporary/Permanent Service Representative PROFILE: Professional and personable in relating to customer and coworkers, over 10 years' experience in customer relations, excellent verbal and written communication skills. Dependable, responsible contributor committed to excellence and success. Efficient problem solver with excellent decision-making, organizational, and interpersonal skills; able to effectively communicate with customers of all socioeconomic levels. Knowledge of principles and processes for providing customer and personal services; including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Analytical thinker, relentless researcher and an experienced problem solver. Adaptable and able to work under pressure and remain productive in a fast-paced environment. Trained team members Ability to take charge with little to no guidance Excelled as a leader when in charge Trained in management procedures, analyzing data and the principle of business Communication Excellent interpersonal and social skills; experienced in successful team collaboration to achieve goals Effective oral communications using a phone, individual, group, training, facilitating & presentations Efficient written communications utilizing report writings, developing presentations, through emails and policies & procedures Customer Service Ability to resolve problems in a timely manner Professional and personable in relating with clients and coworkers Ability to remain calm, patient, and productive in a fast-paced environment Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Qualifications Microsoft Office, Word, Excel, PowerPoint, & Outlook. Microsoft Operating System475Proficient in Remedy and IBM ticketing system Work Experience February 2013 to December 2013 Company Name Windows 7 Support desk Technician 40+ hours per week Houston, TX $28,800 per year Supervisor: Laura Burke Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, customer service, service experience management, and cloud technology services to Fortune 100 companies. CompuCom partners with enterprises to develop smarter ways they can work grow and produce value for their business and provide excellent customer service. Served as a Windows 7 Customer Support agent for Cigna Health Care Provided customer service support to 35,000 Cigna Health employees after Windows 7 migration Handled inbound phone calls that involved a variety of requests and inquiries Helped customers solve a wide variety of technical support issues Technical support issues involved installing software and hardware for a specific programs Offered suggestions that provided a more complete solution to the customers' needs Handled both high and low volume of calls in both English and Spanish Used good communication skills, problem solving skills, and all available tools to resolve all issues Provided excellent customer service quickly and efficiently. October 2010 to August 2012 Company Name Information Technology Specialist 40+ hrs per week Heidelberg Germany $40,000 per year Supervisor: Maurice William Information technology specialists are responsible for customer service for unit members and key leadership, maintaining, processing and troubleshooting military computer systems/operations. Provide customer and network administration services Maintain hardware, software and network Preformed general clerical duties such as typing, answering phones, filing, record keeping and maintaining military equipment Executed duties under little to no supervision Helped unit members solve a wide variety of technical support issues Technical support issues involving installation of software/hardware for specific programs. May 2007 to October 2010 Company Name Maintenance Supervisor 40+ hrs per week Heidelberg Germany $40,000 Supervisor: Wendy McDermott The wheeled vehicle mechanic is primarily responsible for supervising and performing maintenance and recovery operations on wheeled vehicles and associated items, as well as heavy-wheeled vehicles and select armored vehicles. Supervise and perform field and sustainment maintenance on wheeled vehicles and construction equipment Supervise recovery operations on wheel vehicles and related activities including electrical wiring harness system repair/maintenance Inspecting, servicing, maintaining, replacement, adjusting and testing of wheeled vehicles and material handling equipment systems, subsystems and components Performed management or stock record/warehouse functions pertaining to receipt, storage, distribution, and issued and maintained equipment records and parts Reviewed and verified quantities received against bills of contracts, purchase requests and shipping documents and raised the quality and accuracy of performance, cost, and parts through improved maintenance management. April 1998 to February 2003 Company Name Team Leader Infantryman 40+ hrs per week Schofield Barracks, HI $28,000 per year Supervisor: Tony Cata The infantry is the main land combat force and backbone of the Army. They are responsible for defending our country against any threat by land, as well as capturing, destroying and repelling enemy ground forces. Perform as a member of a fire team during drills and combat Aid in the mobilization of vehicles, troops and weaponry Assist in reconnaissance missions Process prisoners of war and captured documents Use, maintain and store combat weapons (e.g., rifles, machine guns, antitank mines, etc.) Maintained the records and maintenance for military weapons. Education and Training October 2014 DeVry University City , State Bachelors of College of Business Management : Technical Management GPA: Graduation with Distinction GPA: 3.0 Technical Management Graduation with Distinction GPA: 3.0 Principles of Management476Project Management Interests U.S477Veterans Preference: 10 Points Military Serves: 05/2007 - 08/2012, Honorable Discharge Military Serves: 04/1998 - 02/2003, Honorable Discharge478Security Clearance: Secret inactive479Special Hiring Authorities: VEOA, VRA, 30% or Greater Service Connected Disabled Veteran & Schedule A Hiring Authority. Skills Army, clerical, good communication skills, hardware, Computer Knowledge, contracts, excellent customer service, customer service, Customer Support, electrical wiring, English, filing, IBM, Information technology, leadership, mechanic, Excel, Microsoft Office, Outlook, PowerPoint, Windows 7, Word, migration, weapons, Multi-tasking, network administration, network, Operating System, problem solving skills, Project Management, quality, record keeping, shipping, Spanish, Supervisor, supervising, supervision, Technical support, Technician, answering phones, phone, troubleshooting, typing Additional Information Citizenship: U.S480Veterans Preference: 10 Points Military Serves: 05/2007 - 08/2012, Honorable Discharge Military Serves: 04/1998 - 02/2003, Honorable Discharge481Security Clearance: Secret inactive482Special Hiring Authorities: VEOA, VRA, 30% or Greater Service Connected Disabled Veteran & Schedule A Hiring Authority. ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME546000087"" style=""483 padding-top:0px;484 ""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_546000087_1_356234697"" style=""485 padding-top:0px;486 ""> <div class=""name"" itemprop=""name""> <span class=""field"" id=""546000087FNAM1""> </span> <span> </span> <span class=""field"" id=""546000087LNAM1""> INFORMATION TECHNOLOGY SPECIALIST</span> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM546000089"" style=""487 padding-top:0px;488 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SUMM546000089""> Career Overview</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_546000089_1_356234707"" style=""489 padding-top:0px;490 ""> <div class=""field singlecolumn"" id=""546000089FRFM1""> Temporary/Permanent Service Representative PROFILE: Professional and personable in relating to customer and coworkers, over 10 years' experience in customer relations, excellent verbal and written communication skills. Dependable, responsible contributor committed to excellence and success. Efficient problem solver with excellent decision-making, organizational, and interpersonal skills; able to effectively communicate with customers of all socioeconomic levels. Knowledge of principles and processes for providing customer and personal services; including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Analytical thinker, relentless researcher and an experienced problem solver. Adaptable and able to work under pressure and remain productive in a fast-paced environment. Trained team members Ability to take charge with little to no guidance Excelled as a leader when in charge Trained in management procedures, analyzing data and the principle of business Communication Excellent interpersonal and social skills; experienced in successful team collaboration to achieve goals Effective oral communications using a phone, individual, group, training, facilitating & presentations Efficient written communications utilizing report writings, developing presentations, through emails and policies & procedures Customer Service Ability to resolve problems in a timely manner Professional and personable in relating with clients and coworkers Ability to remain calm, patient, and productive in a fast-paced environment Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction </div> </div> </div> <div class=""section"" id=""SECTION_HILT546000090"" style=""491 padding-top:0px;492 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_HILT546000090""> Qualifications</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_546000090_1_356234710"" style=""493 padding-top:0px;494 ""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1"" id=""546000090SKC11""> Microsoft Office, Word, Excel, PowerPoint, & Outlook. Microsoft Operating System495Proficient in Remedy and IBM ticketing system</td> <td class=""field twocol_2"" id=""546000090SKC21""> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_TSKL546000750"" style=""496 padding-top:0px;497 ""> </div> <div class=""section"" id=""SECTION_ACCM546000751"" style=""498 padding-top:0px;499 ""> </div> <div class=""section"" id=""SECTION_EXPR546000091"" style=""500 padding-top:0px;501 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EXPR546000091""> Work Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_546000091_1_356234699"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""502 padding-top:0px;503 ""> <div class=""dates_wrapper""> <div class=""jobdates"" format=""%B %Y"" id=""546000091JSTD1""> February 2013</div> <div> to </div> <div class=""jobdates"" format=""%B %Y"" id=""546000091EDDT1""> December 2013</div> </div> <div class=""singlecolumn""> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" dependency=""COMP+JCIT|JSTA"" id=""546000091COMP1"" itemprop=""name""> Company Name</span> <span class=""statesWrapper""> <span class=""joblocation jobcity"" id=""546000091JCIT1"" itemprop=""addressLocality""> </span> <span class=""joblocation jobstate"" id=""546000091JSTA1"" itemprop=""addressRegion""> </span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""546000091JDES1"" itemprop=""description""> <ul> <li> Windows 7 Support desk Technician 40+ hours per week Houston, TX $28,800 per year Supervisor: Laura Burke Dallas-based CompuCom Systems, Inc.</li> <li> is a leading provider of end-user enablement, customer service, service experience management, and cloud technology services to Fortune 100 companies.</li> <li> CompuCom partners with enterprises to develop smarter ways they can work grow and produce value for their business and provide excellent customer service.</li> <li> Served as a Windows 7 Customer Support agent for Cigna Health Care Provided customer service support to 35,000 Cigna Health employees after Windows 7 migration Handled inbound phone calls that involved a variety of requests and inquiries Helped customers solve a wide variety of technical support issues Technical support issues involved installing software and hardware for a specific programs Offered suggestions that provided a more complete solution to the customers' needs Handled both high and low volume of calls in both English and Spanish Used good communication skills, problem solving skills, and all available tools to resolve all issues Provided excellent customer service quickly and efficiently.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_546000091_2_356234700"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""504 padding-top:0px;505 ""> <div class=""dates_wrapper""> <div class=""jobdates"" format=""%B %Y"" id=""546000091JSTD2""> October 2010</div> <div> to </div> <div class=""jobdates"" format=""%B %Y"" id=""546000091EDDT2""> August 2012</div> </div> <div class=""singlecolumn""> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" dependency=""COMP+JCIT|JSTA"" id=""546000091COMP2"" itemprop=""name""> Company Name</span> <span class=""statesWrapper""> <span class=""joblocation jobcity"" id=""546000091JCIT2"" itemprop=""addressLocality""> </span> <span class=""joblocation jobstate"" id=""546000091JSTA2"" itemprop=""addressRegion""> </span> </span> </span> <span class=""paddedline""> <span class=""jobtitle"" id=""546000091JTIT2""> Information Technology Specialist</span> <span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""546000091JDES2"" itemprop=""description""> <ul> <li> 40+ hrs per week Heidelberg Germany $40,000 per year Supervisor: Maurice William Information technology specialists are responsible for customer service for unit members and key leadership, maintaining, processing and troubleshooting military computer systems/operations.</li> <li> Provide customer and network administration services Maintain hardware, software and network Preformed general clerical duties such as typing, answering phones, filing, record keeping and maintaining military equipment Executed duties under little to no supervision Helped unit members solve a wide variety of technical support issues Technical support issues involving installation of software/hardware for specific programs.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_546000091_3_356234701"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""506 padding-top:0px;507 ""> <div class=""dates_wrapper""> <div class=""jobdates"" format=""%B %Y"" id=""546000091JSTD3""> May 2007</div> <div> to </div> <div class=""jobdates"" format=""%B %Y"" id=""546000091EDDT3""> October 2010</div> </div> <div class=""singlecolumn""> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" dependency=""COMP+JCIT|JSTA"" id=""546000091COMP3"" itemprop=""name""> Company Name</span> <span class=""statesWrapper""> <span class=""joblocation jobcity"" id=""546000091JCIT3"" itemprop=""addressLocality""> </span> <span class=""joblocation jobstate"" id=""546000091JSTA3"" itemprop=""addressRegion""> </span> </span> </span> <span class=""paddedline""> <span class=""jobtitle"" id=""546000091JTIT3""> Maintenance Supervisor</span> <span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""546000091JDES3"" itemprop=""description""> <ul> <li> 40+ hrs per week Heidelberg Germany $40,000 Supervisor: Wendy McDermott The wheeled vehicle mechanic is primarily responsible for supervising and performing maintenance and recovery operations on wheeled vehicles and associated items, as well as heavy-wheeled vehicles and select armored vehicles.</li> <li> Supervise and perform field and sustainment maintenance on wheeled vehicles and construction equipment Supervise recovery operations on wheel vehicles and related activities including electrical wiring harness system repair/maintenance Inspecting, servicing, maintaining, replacement, adjusting and testing of wheeled vehicles and material handling equipment systems, subsystems and components Performed management or stock record/warehouse functions pertaining to receipt, storage, distribution, and issued and maintained equipment records and parts Reviewed and verified quantities received against bills of contracts, purchase requests and shipping documents and raised the quality and accuracy of performance, cost, and parts through improved maintenance management.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_546000091_4_356234702"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""508 padding-top:0px;509 ""> <div class=""dates_wrapper""> <div class=""jobdates"" format=""%B %Y"" id=""546000091JSTD4""> April 1998</div> <div> to </div> <div class=""jobdates"" format=""%B %Y"" id=""546000091EDDT4""> February 2003</div> </div> <div class=""singlecolumn""> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" dependency=""COMP+JCIT|JSTA"" id=""546000091COMP4"" itemprop=""name""> Company Name</span> <span class=""statesWrapper""> <span class=""joblocation jobcity"" id=""546000091JCIT4"" itemprop=""addressLocality""> </span> <span class=""joblocation jobstate"" id=""546000091JSTA4"" itemprop=""addressRegion""> </span> </span> </span> <span class=""paddedline""> <span class=""jobtitle"" id=""546000091JTIT4""> Team Leader</span> <span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""546000091JDES4"" itemprop=""description""> <ul> <li> Infantryman 40+ hrs per week Schofield Barracks, HI $28,000 per year Supervisor: Tony Cata The infantry is the main land combat force and backbone of the Army.</li> <li> They are responsible for defending our country against any threat by land, as well as capturing, destroying and repelling enemy ground forces.</li> <li> Perform as a member of a fire team during drills and combat Aid in the mobilization of vehicles, troops and weaponry Assist in reconnaissance missions Process prisoners of war and captured documents Use, maintain and store combat weapons (e.g., rifles, machine guns, antitank mines, etc.) Maintained the records and maintenance for military weapons.</li> </ul> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC546000092"" style=""510 padding-top:0px;511 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EDUC546000092""> Education and Training</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_546000092_1_356234703"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""512 padding-top:0px;513 ""> <div class=""dates_wrapper""> <span class=""jobdates"" id=""546000092GRYR1""> October 2014</span> </div> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""546000092SCHO1"" itemprop=""name""> DeVry University</span> <span class=""statesWrapper""> <span class=""joblocation jobcity"" id=""546000092SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""546000092SSTA1""> State</span> <span class=""joblocation jobstate"" id=""546000092SCNT1""> </span> </span> </span> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""546000092DGRE1"" itemprop=""name""> Bachelors of College of Business Management</span> <span> : </span> <span class=""programline"" id=""546000092STUY1""> Technical Management</span> </span> <span class=""paddedline""> <span> GPA: </span> <span class=""field"" id=""546000092GRPA1""> Graduation with Distinction GPA: 3.0</span> </span> <span class=""paddedline""> <span class=""field"" id=""546000092FRFM1""> Technical Management Graduation with Distinction GPA: 3.0</span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_546000092_2_356234705"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""514 padding-top:0px;515 ""> <div class=""dates_wrapper""> <span class=""jobdates"" id=""546000092GRYR2""> </span> </div> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""546000092DGRE2"" itemprop=""name""> Principles of Management516Project Management</span> <span class=""programline"" id=""546000092STUY2""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""546000092FRFM2""> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_INTR546000094"" style=""517 padding-top:0px;518 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_INTR546000094""> Interests</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_546000094_1_356234709"" style=""519 padding-top:0px;520 ""> <div class=""field singlecolumn"" id=""546000094FRFM1""> U.S521Veterans Preference: 10 Points Military Serves: 05/2007 - 08/2012, Honorable Discharge Military Serves: 04/1998 - 02/2003, Honorable Discharge522Security Clearance: Secret inactive523Special Hiring Authorities: VEOA, VRA, 30% or Greater Service Connected Disabled Veteran & Schedule A Hiring Authority.</div> </div> </div> <div class=""section"" id=""SECTION_SKLL546000095"" style=""524 padding-top:0px;525 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SKLL546000095""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_546000095_1_356234711"" style=""526 padding-top:0px;527 ""> <div class=""field singlecolumn"" id=""546000095FRFM1""> Army, clerical, good communication skills, hardware, Computer Knowledge, contracts, excellent customer service, customer service, Customer Support, electrical wiring, English, filing, IBM, Information technology, leadership, mechanic, Excel, Microsoft Office, Outlook, PowerPoint, Windows 7, Word, migration, weapons, Multi-tasking, network administration, network, Operating System, problem solving skills, Project Management, quality, record keeping, shipping, Spanish, Supervisor, supervising, supervision, Technical support, Technician, answering phones, phone, troubleshooting, typing</div> </div> </div> <div class=""section"" id=""SECTION_ADDI546000096"" style=""528 padding-top:0px;529 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_ADDI546000096""> Additional Information</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_546000096_1_356234712"" style=""530 padding-top:0px;531 ""> <div class=""field singlecolumn"" id=""546000096FRFM1""> <ul> <li> Citizenship: U.S532Veterans Preference: 10 Points Military Serves: 05/2007 - 08/2012, Honorable Discharge Military Serves: 04/1998 - 02/2003, Honorable Discharge533Security Clearance: Secret inactive534Special Hiring Authorities: VEOA, VRA, 30% or Greater Service Connected Disabled Veteran & Schedule A Hiring Authority.</li> </ul> </div> </div> </div> </div>",INFORMATION-TECHNOLOGY53518753367," ENGINEERING PROJECT MANAGER III Summary Results-focused, safety conscientious team leader/player with more than 15 years of successful experience in the aviation industry as Field Engineer, Maintenance Support Engineer, A&P Mechanic, and Avionics Technician on various types of rotary and fixed wing aircraft. Experienced in all phases of commercial and military aviation maintenance, aviation business, engineering, logistics, support, and supply. Analytical & Troubleshooting Skills, Project Management, Quality Control, Maintenance, Management, Logistics, Electronic & Mechanical Technology, Program Management, Quality Assurance/Control, Safety Compliance, Risk Management, Change Control Processes Skills Electronic & Mechanical Technology Maintenance Management Project Management Program Management Lean/six sigma principles Mechanical Component Troubleshooting Quality Assurance/Control Material Management Staff Development/Leadership Technical Interface Safety Compliance Microsoft Office, Microsoft Project, Microsoft Access, SAP, SharePoint Experience 02/2018 to Current Engineering Project Manager III Company Name － City , State Performs a variety of duties associated with the development and revision of aircraft maintenance work instruction cards. Utilize an automated publishing system to author certain work instruction cards. Supervises the initiation and maintenance of project files Ensures effective technical coordination with Customer representatives and as such participates to good communication with Customers Ensures that engineering activity is compliant with project milestones. Alerts project management in case of unforeseen variation and suggests if needed mitigation measures Participates to project planning definition by providing engineering milestones and requirements Ensures effective interdisciplinary coordination through weekly meetings. Takes the necessary technical decisions in case of unresolved conflicts between disciplines. 08/2011 to 02/2018 Field Engineer/Maintenance Support Engineer Company Name － City , State Aircraft Repair/Modification Representative on-site at domestic and international locations with protocol in heavy maintenance, repair and overhaul, Block Upgrades, Prototypes, and modification activities on CC-130J aircraft. Expertly plan, quote and execute Air Mobility & Maritime Missions (AMMM) prototype/upgrade/modification/repair projects. Provide liaison support between AMMM Sustainment and Engineering, conduct Engineering Change Request evaluation/quoting. Conduct technical maintenance training with customers, suppliers, LM reps, contractors and military personnel. Skillfully troubleshoot technical problems/issues affecting maintenance activities. Ensure maintenance requirements are executed during operational and heavy maintenance, repair and overhaul (MRO) activities and implementation of Engineering Authorizations and Service Bulletins. AOG (Aircraft on Ground) Project Manager for the Royal Saudi Arabian Air Force. Act as Sustaining Engineering and Logistics Support Services Fleet Manager. Review TCTO/Service Bulletin retrofit documents for implementation. Collaborate with Engineering to develop SOW's (Statement of Work) and BOE's (Basis of Estimate) Develop project work schedules for business unit and sub-contractors. Project Management Effectively manage project team, define scope, develop and manage project plans and budgets. Direct activities, project objectives, risk management, change control processes and communications and ensure project compliance with the Project Management Methodology. Develop project schedules, status reports, analyze schedules and make resource balancing revisions. Coordinate activities of project personnel to ensure projects progress on schedule and within budget. Effectively delegate project tasks and ensure successful task completion. Demonstrate exceptional process orientation, solid understanding of project management techniques, methodologies and best practices. Quality Assurance Demonstrate thorough knowledge of principles, concepts and methodology related to aircraft QA programs. Apply knowledge of operating practices and procedures related to the rework processing of aircraft systems and components to verify by work document review, materials and procedure checks and onsite surveillance, making certain that quality requirements have been met. Conduct QA inspections, check the entire system to ensure components are installed in their proper location. Inspect technical files maintained within the shop for condition, completeness and accuracy. 03/2001 to Current Aircraft Mechanic / Electrician / Avionics Technician Company Name － State Qualified to clear Red-X (Quality Control for C-130 aircraft electrical systems), accountable for the total airworthiness of assigned aircraft. Serve as technical authority to advise on, examine and approve all airframe, mechanical, electrical and pneudraulic repairs to assigned aircraft. Provide effective leadership, supervision, training and assistance to 30 apprentice and journeyman personnel in performing precision maintenance on C-130 model aircraft, support equipment, forms and records for aircraft. Schedule maintenance to ensure completion of critical actions, optimum workflow and resource utilization. Test and repair components using mockups and test equipment. Adjust, align, rig and calibrate C-130 aircraft systems, perform engine run-up. Supervise/perform aircraft and component inspections, checking components for clearances, tolerances, proper installation and operation. Apply technical data and equipment specifications to determine the impact that equipment modifications or substitutions will have upon multi-system operation and on the various maintenance and alignment procedures. Conduct pre-flight, BPO/pre-flight, thru-flight and basic post-flight inspections. Troubleshoot, maintain and inspect airframes, aircraft systems, components, assemblies and support equipment. Use Flight Line, Isochronal Dock and Integrated Avionics experience to repair C-130 aircraft electrical systems and clear discrepancies for returning aircraft to working service. Accomplish Isochronal inspections during Phase dock. Provisioning Analyst Analyzes technical data and reports to determine spares and support equipment provisioning requirements. Reviews site survey results and letters of offer and acceptance and formulates specific recommendations for spare/repair parts and support equipment. Originate support plans for offer to potential customers and provide technical assistance to existing customer personnel. Review BOM (Bill of Material) to ensure contractual obligations are met. Review drawing revisions for BOM and manufacturing changes. Education and Training Dec 2015 MBA Eastern New Mexico University － City , State Jan 2008 Bachelor of Science : Professional Aeronautics Embry-Riddle Aeronautical University － City , State Professional Aeronautics May 2004 Associate of Science : Airframe & Power Plant Technology Enterprise Community College － State Airframe & Power Plant Technology Skills Air Force, basic, budgets, budget, C, Databases, electrical systems, forms, drawing, Inspect, instruction, Leadership, letters, Logistics, Schedule maintenance, materials, Mechanical, meetings, Microsoft Access, Microsoft Office, Microsoft Project, SharePoint, personnel, processes, Program Management, progress, Project Management, project planning, project plans, quality, QA, Quality Control, Quality Assurance, repairs, risk management, Safety, SAP, six sigma, Staff Development, supervision, technical assistance, test equipment, Troubleshoot, Troubleshooting, Upgrades, upgrade, workflow, author Additional Information Security Clearance: Active DoD Secret536*Enterprise Resource Planning Certifications/License: FCC License, A&P License537Security Clearance: Active DoD Secret ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME1069917553"" style=""padding-top:0px;""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_1069917553_1_717131129"" style=""padding-top:0px;""> <div class=""name thinbottomborder"" itemprop=""name""> <span class=""field fName"" id=""1069917553FNAM1""> </span> <span> </span> <span class=""field"" id=""1069917553LNAM1""> ENGINEERING PROJECT MANAGER III</span> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM1069917555"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SUMM1069917555""> Summary</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_1069917555_1_717131131"" style=""padding-top:0px;""> <div class=""field singlecolumn noPind"" id=""1069917555FRFM1""> Results-focused, safety conscientious team leader/player with more than 15 years of successful experience in the aviation industry as Field Engineer, Maintenance Support Engineer, A&P Mechanic, and Avionics Technician on various types of rotary and fixed wing aircraft. Experienced in all phases of commercial and military aviation maintenance, aviation business, engineering, logistics, support, and supply. Analytical & Troubleshooting Skills, Project Management, Quality Control, Maintenance, Management, Logistics, Electronic & Mechanical Technology, Program Management, Quality Assurance/Control, Safety Compliance, Risk Management, Change Control Processes</div> </div> </div> <div class=""section"" id=""SECTION_HILT1069917556"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_HILT1069917556""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_1069917556_1_717131132"" style=""padding-top:0px;""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1"" id=""1069917556SKC11""> <ul> <li> Electronic & Mechanical Technology</li> <li> Maintenance Management</li> <li> Project Management</li> <li> Program Management</li> <li> Lean/six sigma principles</li> <li> Mechanical Component Troubleshooting</li> <li> Quality Assurance/Control</li> <li> Material Management</li> <li> Staff Development/Leadership</li> <li> Technical Interface</li> <li> Safety Compliance Microsoft Office, Microsoft Project, Microsoft Access, SAP, SharePoint</li> </ul> </td> <td class=""field twocol_2"" id=""1069917556SKC21""> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR1069917557"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EXPR1069917557""> Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_1069917557_1_717131133"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""1069917557JSTD1""> 02/2018</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""1069917557EDDT1""> Current</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""1069917557JTIT1""> Engineering Project Manager III</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""1069917557COMP1"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""1069917557JCIT1"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""1069917557JSTA1"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""1069917557JDES1"" itemprop=""description""> <ul> <li> Performs a variety of duties associated with the development and revision of aircraft maintenance work instruction cards.</li> <li> Utilize an automated publishing system to author certain work instruction cards.</li> <li> Supervises the initiation and maintenance of project files Ensures effective technical coordination with Customer representatives and as such participates to good communication with Customers Ensures that engineering activity is compliant with project milestones.</li> <li> Alerts project management in case of unforeseen variation and suggests if needed mitigation measures Participates to project planning definition by providing engineering milestones and requirements Ensures effective interdisciplinary coordination through weekly meetings.</li> <li> Takes the necessary technical decisions in case of unresolved conflicts between disciplines.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_1069917557_2_717131134"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""1069917557JSTD2""> 08/2011</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""1069917557EDDT2""> 02/2018</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""1069917557JTIT2""> Field Engineer/Maintenance Support Engineer</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""1069917557COMP2"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""1069917557JCIT2"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""1069917557JSTA2"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""1069917557JDES2"" itemprop=""description""> <ul> <li> Aircraft Repair/Modification Representative on-site at domestic and international locations with protocol in heavy maintenance, repair and overhaul, Block Upgrades, Prototypes, and modification activities on CC-130J aircraft.</li> <li> Expertly plan, quote and execute Air Mobility & Maritime Missions (AMMM) prototype/upgrade/modification/repair projects.</li> <li> Provide liaison support between AMMM Sustainment and Engineering, conduct Engineering Change Request evaluation/quoting.</li> <li> Conduct technical maintenance training with customers, suppliers, LM reps, contractors and military personnel.</li> <li> Skillfully troubleshoot technical problems/issues affecting maintenance activities.</li> <li> Ensure maintenance requirements are executed during operational and heavy maintenance, repair and overhaul (MRO) activities and implementation of Engineering Authorizations and Service Bulletins.</li> <li> AOG (Aircraft on Ground) Project Manager for the Royal Saudi Arabian Air Force.</li> <li> Act as Sustaining Engineering and Logistics Support Services Fleet Manager.</li> <li> Review TCTO/Service Bulletin retrofit documents for implementation.</li> <li> Collaborate with Engineering to develop SOW's (Statement of Work) and BOE's (Basis of Estimate) Develop project work schedules for business unit and sub-contractors.</li> <li> Project Management Effectively manage project team, define scope, develop and manage project plans and budgets.</li> <li> Direct activities, project objectives, risk management, change control processes and communications and ensure project compliance with the Project Management Methodology.</li> <li> Develop project schedules, status reports, analyze schedules and make resource balancing revisions.</li> <li> Coordinate activities of project personnel to ensure projects progress on schedule and within budget.</li> <li> Effectively delegate project tasks and ensure successful task completion.</li> <li> Demonstrate exceptional process orientation, solid understanding of project management techniques, methodologies and best practices.</li> <li> Quality Assurance Demonstrate thorough knowledge of principles, concepts and methodology related to aircraft QA programs.</li> <li> Apply knowledge of operating practices and procedures related to the rework processing of aircraft systems and components to verify by work document review, materials and procedure checks and onsite surveillance, making certain that quality requirements have been met.</li> <li> Conduct QA inspections, check the entire system to ensure components are installed in their proper location.</li> <li> Inspect technical files maintained within the shop for condition, completeness and accuracy.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_1069917557_3_717131135"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""1069917557JSTD3""> 03/2001</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""1069917557EDDT3""> Current</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""1069917557JTIT3""> Aircraft Mechanic / Electrician / Avionics Technician</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""1069917557COMP3"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""1069917557JCIT3"" itemprop=""addressLocality""> </span> <span class=""joblocation jobstate"" id=""1069917557JSTA3"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""1069917557JDES3"" itemprop=""description""> <ul> <li> Qualified to clear Red-X (Quality Control for C-130 aircraft electrical systems), accountable for the total airworthiness of assigned aircraft.</li> <li> Serve as technical authority to advise on, examine and approve all airframe, mechanical, electrical and pneudraulic repairs to assigned aircraft.</li> <li> Provide effective leadership, supervision, training and assistance to 30 apprentice and journeyman personnel in performing precision maintenance on C-130 model aircraft, support equipment, forms and records for aircraft.</li> <li> Schedule maintenance to ensure completion of critical actions, optimum workflow and resource utilization.</li> <li> Test and repair components using mockups and test equipment.</li> <li> Adjust, align, rig and calibrate C-130 aircraft systems, perform engine run-up.</li> <li> Supervise/perform aircraft and component inspections, checking components for clearances, tolerances, proper installation and operation.</li> <li> Apply technical data and equipment specifications to determine the impact that equipment modifications or substitutions will have upon multi-system operation and on the various maintenance and alignment procedures.</li> <li> Conduct pre-flight, BPO/pre-flight, thru-flight and basic post-flight inspections.</li> <li> Troubleshoot, maintain and inspect airframes, aircraft systems, components, assemblies and support equipment.</li> <li> Use Flight Line, Isochronal Dock and Integrated Avionics experience to repair C-130 aircraft electrical systems and clear discrepancies for returning aircraft to working service.</li> <li> Accomplish Isochronal inspections during Phase dock.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_1069917557_4_717131136"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""1069917557JTIT4""> Provisioning Analyst</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""1069917557JDES4"" itemprop=""description""> <ul> <li> Analyzes technical data and reports to determine spares and support equipment provisioning requirements.</li> <li> Reviews site survey results and letters of offer and acceptance and formulates specific recommendations for spare/repair parts and support equipment.</li> <li> Originate support plans for offer to potential customers and provide technical assistance to existing customer personnel.</li> <li> Review BOM (Bill of Material) to ensure contractual obligations are met.</li> <li> Review drawing revisions for BOM and manufacturing changes.</li> </ul> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC1069917558"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EDUC1069917558""> Education and Training</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_1069917558_1_717131137"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" id=""1069917558GRYR1""> Dec 2015</span> </span> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""1069917558DGRE1"" itemprop=""name""> MBA</span> <span class=""programline"" id=""1069917558STUY1""> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""1069917558SCHO1"" itemprop=""name""> Eastern New Mexico University</span> <span class=""statesWrapper""> － </span> <span class=""joblocation jobcity"" id=""1069917558SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""1069917558SSTA1""> State</span> <span class=""joblocation jobstate"" id=""1069917558SCNT1""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""1069917558FRFM1""> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_1069917558_2_717131138"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" id=""1069917558GRYR2""> Jan 2008</span> </span> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""1069917558DGRE2"" itemprop=""name""> Bachelor of Science</span> <span> : </span> <span class=""programline"" id=""1069917558STUY2""> Professional Aeronautics</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""1069917558SCHO2"" itemprop=""name""> Embry-Riddle Aeronautical University</span> <span class=""statesWrapper""> － </span> <span class=""joblocation jobcity"" id=""1069917558SCIT2""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""1069917558SSTA2""> State</span> <span class=""joblocation jobstate"" id=""1069917558SCNT2""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""1069917558FRFM2""> Professional Aeronautics</span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_1069917558_3_717131139"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" id=""1069917558GRYR3""> May 2004</span> </span> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""1069917558DGRE3"" itemprop=""name""> Associate of Science</span> <span> : </span> <span class=""programline"" id=""1069917558STUY3""> Airframe & Power Plant Technology</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""1069917558SCHO3"" itemprop=""name""> Enterprise Community College</span> <span class=""statesWrapper""> － </span> <span class=""joblocation jobcity"" id=""1069917558SCIT3""> </span> <span class=""joblocation jobstate"" id=""1069917558SSTA3""> State</span> <span class=""joblocation jobstate"" id=""1069917558SCNT3""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""1069917558FRFM3""> Airframe & Power Plant Technology</span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL1069917559"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SKLL1069917559""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_1069917559_1_717131140"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""1069917559FRFM1""> Air Force, basic, budgets, budget, C, Databases, electrical systems, forms, drawing, Inspect, instruction, Leadership, letters, Logistics, Schedule maintenance, materials, Mechanical, meetings, Microsoft Access, Microsoft Office, Microsoft Project, SharePoint, personnel, processes, Program Management, progress, Project Management, project planning, project plans, quality, QA, Quality Control, Quality Assurance, repairs, risk management, Safety, SAP, six sigma, Staff Development, supervision, technical assistance, test equipment, Troubleshoot, Troubleshooting, Upgrades, upgrade, workflow, author</div> </div> </div> <div class=""section"" id=""SECTION_AFIL1069917561"" style=""padding-top:0px;""> </div> <div class=""section"" id=""SECTION_ADDI1069917560"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_ADDI1069917560""> Additional Information</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_1069917560_1_717131141"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""1069917560FRFM1""> <ul> <li> Security Clearance: Active DoD Secret538*Enterprise Resource Planning</li> <li> Certifications/License: FCC License, A&P License539Security Clearance: Active DoD Secret</li> </ul> </div> </div> </div> </div>",ENGINEERING54021780877," INFORMATION TECHNOLOGY SPECIALIST GS11 Experience 07/2004 to Current Information Technology Specialist GS11 Company Name － City , State Information Technology Specialist; Supervison; Project Management; Circuit Management; Licensed Electrician; Alarm management; Alarm Technician; Training; Supply; Quality Assurance Kevin L. Trostle, DSN 266-4800, COMM. 865) 336-4800541Manage the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants. Plan, coordinate, install, and continuously analyze system design, hardware and software. Develop, recommend, and install solutions and upgrades to ensure availability, integrity, efficiency, and reliability of all components of the assigned system. Ensure all performed work is captured in the Remedy ticketing system. Manage Telecommunications and NIPR networks for the Wing, GSU's, and tenant units. Continually plan, install, and analyze new hardware, software and processes to ensure networks are reliable and efficient. Serve as a focal point for ensuring functionality and operability of the assigned IT/data systems/functions, voice, and wireless systems to support mission requirements. Optimize, analyze, manage, and direct installation of any new hardware or software introduced into the environment to ensure its compatibility with existing architecture, its reliability, and functionality in relation to the organization's business requirements. Oversee and initiate corrective or preventative measures to rectify immediate problems and prevent future occurrences through the CFP. Troubleshoot and diagnose system failures to isolate source of problems. Provide customer technical assistance/support for all users. Provide management with information necessary to address difficult/complex problems. Review purchase requests, SOW's ensuring documentation is sufficient to justify enhancements to keep systems current. Work with the CFP/customers to resolve integration or configuration related issues. Ensure upgrades to the base IT infrastructure are identified. Assist customers in developing/submitting recommendations for equipment and funds. Assist personnel in planning/developing new or additional infrastructure/architecture capabilities. Coordinate efforts between system customers, support personnel, commercial vendors to identify/resolve system anomalies. Conduct feasibility studies to identify and analyze system failures and analyzes data to determine if trends exist which forecast the need for future replacement or modification of system hardware and software. As budget constraints dictate, evaluates alternative means of satisfying user requirements and provides management with the most technically feasible and cost efficient approaches to meet changing needs. Keep abreast of changes in technology to assist management in preparing for future enhancements. 02/2001 to Current Cyber Transport/ Client Systems Workcenter Supervisor Company Name － City , State Kevin L. Trostle, DSN 266-4800, COMM. 865) 336-4800542Manage Cyber Transport/Client Systems work center personnel. Set and adjust work priorities, evaluate, and counsel subordinates. Document training of personnel using Computer based training system (TBA)543Sustain and operate systems through effective troubleshooting, repair, PMI's, system performance testing/analysis. Systems include network infrastructure equipment, cabling, voice systems, video systems, small computers, and printers544Maintain close working relationship with Communications Focal Point--production requirements/Remedy tickets. 07/1996 to 07/2000 F-16 Ejection System Technician Company Name － City , State Ronald Buckman, COMM. 803) 895-1190 545Troubleshot, removed, tested, inspected, repaired, modified, and installed explosive and non-explosive components and assemblies on ejection systems. Performed preventative maintenance on over ninety different electronically fired explosive devices ensuring proper wiring and termination. Foreign object damage monitor, briefed wing commander monthly on findings. Ran entire supply system ensuring all parts and supplies were readily available. Hazardous materials monitor. Explosive inspector. Ensured proper grounding points were present in shop to prevent electrostatic discharge to explosive components. Section workgroup manager in charge of maintaining computers and ensured needed software was installed. Shop computer security monitor. Trained and supervised personnel. Quality Assurance Assessor. Education and Training JUN 1996 HS Diploma : General Studies Brockport High School － City , State General Studies MAY 2003 BS Degree : Electrical Engineering University of TN － City , State Electrical Engineering November 1996 USAF, Electronic Principles, June 2002 to August 2002; USAF, Telephone Systems Apprentice Course, September 2002 to December 2002; USAF, Aircrew Egress Systems Apprentice Course Numerous certificates for web-based training on LAN fundamentals, routers, topologies, cisco networking, etc. Interests While stationed in South Carolina performed three years of volunteer electrical work for Habitat for Humanity. While doing this work I learned the fundamentals of wiring a house for electric, cable, and telephone. Skills budget, cabling, cisco, hardware, Client, documentation, Electrician, feasibility studies, funds, Information Technology, inspector, LAN, materials, access, network, networking, networks, personnel, Telephone Systems, printers, processes, Project Management, Quality Assurance, routers, system design, technical assistance, Technician, Telecommunications, Troubleshoot, troubleshooting, upgrades, video, wiring Additional Information AWARDS:546Superior Performer, 2nd Quarter 2003; USAF Achievement Medal, June 2000; Humanitarian Service Medal, January 1998; 20 CRS Maintenance Professional of the Year, 1998; Airman of the Quarter, May 1997; Airman of the Month, March 1997; Airman of the Month, February 1997547OTHER INFORMATION:548While stationed in South Carolina performed three years of volunteer electrical work for Habitat for Humanity. While doing this work I learned the fundamentals of wiring a house for electric, cable, and telephone. ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME950154892"" style=""padding-top:0px;""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_950154892_1_626199185"" style=""padding-top:0px;""> <div class=""name thinbottomborder"" itemprop=""name""> <span class=""field fName"" id=""950154892FNAM1""> </span> <span> </span> <span class=""field"" id=""950154892LNAM1""> INFORMATION TECHNOLOGY SPECIALIST GS11</span> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM950154906"" style=""padding-top:0px;""> </div> <div class=""section"" id=""SECTION_HILT950154907"" style=""padding-top:0px;""> </div> <div class=""section"" id=""SECTION_ACCM950155223"" style=""padding-top:0px;""> </div> <div class=""section"" id=""SECTION_EXPR950154894"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EXPR950154894""> Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_950154894_1_626199187"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""950154894JSTD1""> 07/2004</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""950154894EDDT1""> Current</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""950154894JTIT1""> Information Technology Specialist GS11</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""950154894COMP1"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""950154894JCIT1"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""950154894JSTA1"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""950154894JDES1"" itemprop=""description""> <ul> <li> Information Technology Specialist; Supervison; Project Management; Circuit Management; Licensed Electrician; Alarm management; Alarm Technician; Training; Supply; Quality Assurance Kevin L.</li> <li> Trostle, DSN 266-4800, COMM.</li> <li> 865) 336-4800549Manage the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants.</li> <li> Plan, coordinate, install, and continuously analyze system design, hardware and software.</li> <li> Develop, recommend, and install solutions and upgrades to ensure availability, integrity, efficiency, and reliability of all components of the assigned system.</li> <li> Ensure all performed work is captured in the Remedy ticketing system.</li> <li> Manage Telecommunications and NIPR networks for the Wing, GSU's, and tenant units.</li> <li> Continually plan, install, and analyze new hardware, software and processes to ensure networks are reliable and efficient.</li> <li> Serve as a focal point for ensuring functionality and operability of the assigned IT/data systems/functions, voice, and wireless systems to support mission requirements.</li> <li> Optimize, analyze, manage, and direct installation of any new hardware or software introduced into the environment to ensure its compatibility with existing architecture, its reliability, and functionality in relation to the organization's business requirements.</li> <li> Oversee and initiate corrective or preventative measures to rectify immediate problems and prevent future occurrences through the CFP.</li> <li> Troubleshoot and diagnose system failures to isolate source of problems.</li> <li> Provide customer technical assistance/support for all users.</li> <li> Provide management with information necessary to address difficult/complex problems.</li> <li> Review purchase requests, SOW's ensuring documentation is sufficient to justify enhancements to keep systems current.</li> <li> Work with the CFP/customers to resolve integration or configuration related issues.</li> <li> Ensure upgrades to the base IT infrastructure are identified.</li> <li> Assist customers in developing/submitting recommendations for equipment and funds.</li> <li> Assist personnel in planning/developing new or additional infrastructure/architecture capabilities.</li> <li> Coordinate efforts between system customers, support personnel, commercial vendors to identify/resolve system anomalies.</li> <li> Conduct feasibility studies to identify and analyze system failures and analyzes data to determine if trends exist which forecast the need for future replacement or modification of system hardware and software.</li> <li> As budget constraints dictate, evaluates alternative means of satisfying user requirements and provides management with the most technically feasible and cost efficient approaches to meet changing needs.</li> <li> Keep abreast of changes in technology to assist management in preparing for future enhancements.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_950154894_2_626199188"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""950154894JSTD2""> 02/2001</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""950154894EDDT2""> Current</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""950154894JTIT2""> Cyber Transport/ Client Systems Workcenter Supervisor</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""950154894COMP2"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""950154894JCIT2"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""950154894JSTA2"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""950154894JDES2"" itemprop=""description""> <ul> <li> Kevin L.</li> <li> Trostle, DSN 266-4800, COMM.</li> <li> 865) 336-4800550Manage Cyber Transport/Client Systems work center personnel.</li> <li> Set and adjust work priorities, evaluate, and counsel subordinates.</li> <li> Document training of personnel using Computer based training system (TBA)551Sustain and operate systems through effective troubleshooting, repair, PMI's, system performance testing/analysis.</li> <li> Systems include network infrastructure equipment, cabling, voice systems, video systems, small computers, and printers552Maintain close working relationship with Communications Focal Point--production requirements/Remedy tickets.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_950154894_3_626199189"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""950154894JSTD3""> 07/1996</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""950154894EDDT3""> 07/2000</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""950154894JTIT3""> F-16 Ejection System Technician</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""950154894COMP3"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""950154894JCIT3"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""950154894JSTA3"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""950154894JDES3"" itemprop=""description""> <ul> <li> Ronald Buckman, COMM.</li> <li> 803) 895-1190 553Troubleshot, removed, tested, inspected, repaired, modified, and installed explosive and non-explosive components and assemblies on ejection systems.</li> <li> Performed preventative maintenance on over ninety different electronically fired explosive devices ensuring proper wiring and termination.</li> <li> Foreign object damage monitor, briefed wing commander monthly on findings.</li> <li> Ran entire supply system ensuring all parts and supplies were readily available.</li> <li> Hazardous materials monitor.</li> <li> Explosive inspector.</li> <li> Ensured proper grounding points were present in shop to prevent electrostatic discharge to explosive components.</li> <li> Section workgroup manager in charge of maintaining computers and ensured needed software was installed.</li> <li> Shop computer security monitor.</li> <li> Trained and supervised personnel.</li> <li> Quality Assurance Assessor.</li> </ul> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC950154895"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EDUC950154895""> Education and Training</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_950154895_1_626199190"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" id=""950154895GRYR1""> JUN 1996</span> </span> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""950154895DGRE1"" itemprop=""name""> HS Diploma</span> <span> : </span> <span class=""programline"" id=""950154895STUY1""> General Studies</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""950154895SCHO1"" itemprop=""name""> Brockport High School</span> <span class=""statesWrapper""> － </span> <span class=""joblocation jobcity"" id=""950154895SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""950154895SSTA1""> State</span> <span class=""joblocation jobstate"" id=""950154895SCNT1""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""950154895FRFM1""> General Studies</span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_950154895_2_626199191"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" id=""950154895GRYR2""> MAY 2003</span> </span> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""950154895DGRE2"" itemprop=""name""> BS Degree</span> <span> : </span> <span class=""programline"" id=""950154895STUY2""> Electrical Engineering</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""950154895SCHO2"" itemprop=""name""> University of TN</span> <span class=""statesWrapper""> － </span> <span class=""joblocation jobcity"" id=""950154895SCIT2""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""950154895SSTA2""> State</span> <span class=""joblocation jobstate"" id=""950154895SCNT2""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""950154895FRFM2""> Electrical Engineering</span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_950154895_3_626199192"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" id=""950154895GRYR3""> November 1996</span> </span> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""950154895DGRE3"" itemprop=""name""> USAF, Electronic Principles, June 2002 to August 2002; USAF, Telephone Systems Apprentice Course, September 2002 to December 2002; USAF, Aircrew Egress Systems Apprentice Course</span> <span class=""programline"" id=""950154895STUY3""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""950154895FRFM3""> Numerous certificates for web-based training on LAN fundamentals, routers, topologies, cisco networking, etc.</span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_INTR950154896"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_INTR950154896""> Interests</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_950154896_1_626199193"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""950154896FRFM1""> While stationed in South Carolina performed three years of volunteer electrical work for Habitat for Humanity. While doing this work I learned the fundamentals of wiring a house for electric, cable, and telephone.</div> </div> </div> <div class=""section"" id=""SECTION_SKLL950154897"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SKLL950154897""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_950154897_1_626199195"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""950154897FRFM1""> budget, cabling, cisco, hardware, Client, documentation, Electrician, feasibility studies, funds, Information Technology, inspector, LAN, materials, access, network, networking, networks, personnel, Telephone Systems, printers, processes, Project Management, Quality Assurance, routers, system design, technical assistance, Technician, Telecommunications, Troubleshoot, troubleshooting, upgrades, video, wiring</div> </div> </div> <div class=""section"" id=""SECTION_ADDI950154905"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_ADDI950154905""> Additional Information</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_950154905_1_626199196"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""950154905FRFM1""> <ul> <li> AWARDS:554Superior Performer, 2nd Quarter 2003; USAF Achievement Medal, June 2000; Humanitarian Service Medal, January 1998; 20 CRS Maintenance Professional of the Year, 1998; Airman of the Quarter, May 1997; Airman of the Month, March 1997; Airman of the Month, February 1997555OTHER INFORMATION:556While stationed in South Carolina performed three years of volunteer electrical work for Habitat for Humanity. While doing this work I learned the fundamentals of wiring a house for electric, cable, and telephone.</li> </ul> </div> </div> </div> </div>",INFORMATION-TECHNOLOGY55722605864," SOFTWARE ENGINEERING TEAM LEAD Profile I have over 10 years of experience in the field of IT infrastructure consulting and operations. I have worked on various Microsoft technologies such as System Center Suite (SCOM, SCCM, SCVMM), virtualization (Hyper V), Windows 2003/ 2008 Active directory, DNS, DHCP, Windows Clusters, scripting (PowerShell, VBScript), etc. I am currently working for Accenture Technologies. I am currently onsite working for our client in USA since March 2012. I am looking for another opportunity within USA in infrastructure consulting/ Systems Administration that gives me the opportunity to excel in my current skills and paves way for learning new technologies. System Center System Center Operations Manager 2012 - SCOM Currently working on SCOM for over 3 years as technical lead/ SME. Experience in designing, implementing and operating SCOM infrastructure. Experience in developing management packs using VSAE, VMPD, Authoring console. Professional Experience July 2008 to January 2015 Company Name Software Engineering Team Lead Joined as part of the Avanade IO capability. Avanade is a joint venture between Microsoft and Accenture and specializes on Microsoft product solutions. Project 1: Stanford Hospital and Clinics Tenure: March 2012 Till date I am currently the onshore technical lead and subject matter expert for our monitoring solution called Microsoft System Center Operations Manager (SCOM 2012). I was part of designing and implementing the SCOM solution for our client. I am also leading the operations. Some of the key activities that I have been leading here are: Designing, configuring and operating SCOM. Expand monitoring to non-trusted domains and cross platform servers. Management pack tuning and configuration. Building new management packs using VSAE, VMPD, Authoring Tools Migration/ upgrade of SCOM 2012 RTM to Release 2. Managing daily operational tasks. Working on SLA and other reports and dashboards. Application monitoring/ Synthetic transactions Prior to joining the monitoring team, I was working for their core infrastructure. My role in the team was to identify flaws and remediate core IO services such as AD, DNS, DHCP, WINS, File/ Print, etc. I also provided escalation support for critical incidents. We worked on decommissioning Windows 2003 domain controllers out of the environment. I also implemented DNS scavenging. Project 2: This project dealt with planning and deployment of SCCM site systems across geographies. We were also responsible for software distribution and OSD. Also we built customer facing artifacts around designing and building SCCM architecture. Project 3: Performing P2V and V2V migrations to optimize/minimize datacenter footprint This project was the largest implementation of hyper V technology outside US and is also a case study for Microsoft. I was part of a project that involved consolidating the datacenter of an FMCG giant. As part of the project we were performing V2V and P2V migrations of the servers in large numbers. My role in the project was that of SME responsible for handling technical escalations and getting the migrations done within the specified change window. Supporting and maintaining the client infrastructure I was working for a US-based client who is a major producer of nuclear power there. The job mainly related to the remote administration and providing support 24x5. The client had implemented all the latest Microsoft technologies in their infrastructure. I have been a part of the project since the transition phase. I was managing a team of 6 people operating in shifts. Achievements: I had been promoted twice within the first 2 years of my tenure in the company and had been given ""Contribution Significantly above Peer Group"" rating in the yearly evaluation cycle. April 2007 to July 2008 Company Name IT Analyst January 2006 to March 2007 Company Name Windows Administrator I was working as part of the messaging and collaboration team. Job was to administer the internal Windows infrastructure of the company. Day to day tasks included working on tickets escalated from the 1st line support/Helpdesk, monitoring systems, attending to SCOM alerts, etc. Monthly tasks included Software Updates Management. As needed tasks included any emergency or planned change. Our team was also responsible for active directory operations. January 2004 to January 2006 Company Name Technical Support Engineer I was responsible for AD maintenance tasks such as account creation, providing access to shared folders, distribution/security groups creation/deletion, replication issues, group policy implementation, etc. Providing Line 1 support to the internal users of the company in troubleshooting their mail flow issues, outlook, network or password issues. Handling mailboxes for the internal users of the company, etc. Also worked on the network routers, bridges and other network devices manufactured by Linksys during my initial days in the company. Provided technical support to the customers spread across the world in setting up their small office networks. I was responsible for giving desktop support for a small scale IT infrastructure. Day to day tasks included troubleshooting issues with outlook, blue screen errors, imaging, etc. Education National Institute of Technology(NIT) City , India Bachelor of Engineering (B.E Accomplishments Also working on System Center Orchestrator. System Center Configuration Manager 2007 - SCCM Over 4 years' working experience on SCCM. Experience on designing, implementing the SCCM infrastructure Prepared artifacts such as environment discovery questionnaire, reference architecture, etc. for the Avanade Capability in India. Virtualization Hyper V, SCVMM, Datacenter consolidation Worked on datacenter consolidation. Worked on building and operating Windows 2008 failover clusters. Have experience on Hyper V, SCVMM. Core Wintel Services Active Directory, DNS, DHCP, WINS Worked on remediating core wintel services for our client. Have experience and good understanding on design, deployment, operations of core wintel services such as AD, DNS, DHCP, WINS, etc. File and Print Services Experience on setting up and operating file and print services. Worked on file and print clusters in windows 2003. Scripting Experience on Windows Powershell, VBScript. Other Skills: I have conducted technical training for new joiners and people from other streams on technologies such as SCCM, AD, HyperV, etc. within Accenture. I am a member of empanelled interviewers in my current company and have conducted over 50 interviews. I have experience in setting up small office/ home office networks in one of my previous organizations. I have fair understanding on networking protocols and equipment. Certifications ITIL v3 Foundations certified.558MCSE559SCCM certified. Skills active directory, AD, bridges, client, Designing, DHCP, DNS, imaging, ITIL v, Managing, messaging, access, MCSE, mail, office, outlook, Microsoft technologies, Windows, window, Migration, network, networks, producer, routers, servers, SLA, technical support, desktop support, troubleshooting, upgrade ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME534606869"" style=""560 padding-top:0px;561 ""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_534606869_1_349096396"" style=""562 padding-top:0px;563 ""> <div class=""name"" itemprop=""name""> <span class=""field"" id=""534606869FNAM1""> </span> <span> </span> <span class=""field"" id=""534606869LNAM1""> SOFTWARE ENGINEERING TEAM LEAD</span> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM534606871"" style=""564 padding-top:0px;565 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SUMM534606871""> Profile</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_534606871_1_349096404"" style=""566 padding-top:0px;567 ""> <div class=""field singlecolumn"" id=""534606871FRFM1""> <p align=""LEFT""> I have over 10 years of experience in the field of IT infrastructure consulting and operations. I have worked on various Microsoft technologies such as System Center Suite (SCOM, SCCM, SCVMM), virtualization (Hyper V), Windows 2003/ 2008 Active directory, DNS, DHCP, Windows Clusters, scripting (PowerShell, VBScript), etc. I am currently working for Accenture Technologies. I am currently onsite working for our client in USA since March 2012. I am looking for another opportunity within USA in infrastructure consulting/ Systems Administration that gives me the opportunity to excel in my current skills and paves way for learning new technologies. System Center System Center Operations Manager 2012 - SCOM Currently working on SCOM for over 3 years as technical lead/ SME. Experience in designing, implementing and operating SCOM infrastructure. Experience in developing management packs using VSAE, VMPD, Authoring console. </p> </div> </div> </div> <div class=""section"" id=""SECTION_HILT534606872"" style=""568 padding-top:0px;569 ""> </div> <div class=""section"" id=""SECTION_TSKL534607205"" style=""570 padding-top:0px;571 ""> </div> <div class=""section"" id=""SECTION_EXPR534606873"" style=""572 padding-top:0px;573 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EXPR534606873""> Professional Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_534606873_1_349096398"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""574 padding-top:0px;575 ""> <div class=""dates_wrapper""> <div class=""jobdates"" format=""%B %Y"" id=""534606873JSTD1""> July 2008</div> <div> to </div> <div class=""jobdates"" format=""%B %Y"" id=""534606873EDDT1""> January 2015</div> </div> <div class=""singlecolumn""> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" dependency=""COMP+JCIT|JSTA"" id=""534606873COMP1"" itemprop=""name""> Company Name</span> <span class=""statesWrapper""> <span class=""joblocation jobcity"" id=""534606873JCIT1"" itemprop=""addressLocality""> </span> <span class=""joblocation jobstate"" id=""534606873JSTA1"" itemprop=""addressRegion""> </span> </span> </span> <span class=""paddedline""> <span class=""jobtitle"" id=""534606873JTIT1""> Software Engineering Team Lead</span> <span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""534606873JDES1"" itemprop=""description""> <ul> <li> Joined as part of the Avanade IO capability.</li> <li> Avanade is a joint venture between Microsoft and Accenture and specializes on Microsoft product solutions.</li> <li> Project 1: Stanford Hospital and Clinics Tenure: March 2012 Till date I am currently the onshore technical lead and subject matter expert for our monitoring solution called Microsoft System Center Operations Manager (SCOM 2012).</li> <li> I was part of designing and implementing the SCOM solution for our client.</li> <li> I am also leading the operations.</li> <li> Some of the key activities that I have been leading here are: Designing, configuring and operating SCOM.</li> <li> Expand monitoring to non-trusted domains and cross platform servers.</li> <li> Management pack tuning and configuration.</li> <li> Building new management packs using VSAE, VMPD, Authoring Tools Migration/ upgrade of SCOM 2012 RTM to Release 2.</li> <li> Managing daily operational tasks.</li> <li> Working on SLA and other reports and dashboards.</li> <li> Application monitoring/ Synthetic transactions Prior to joining the monitoring team, I was working for their core infrastructure.</li> <li> My role in the team was to identify flaws and remediate core IO services such as AD, DNS, DHCP, WINS, File/ Print, etc.</li> <li> I also provided escalation support for critical incidents.</li> <li> We worked on decommissioning Windows 2003 domain controllers out of the environment.</li> <li> I also implemented DNS scavenging.</li> <li> Project 2: This project dealt with planning and deployment of SCCM site systems across geographies.</li> <li> We were also responsible for software distribution and OSD.</li> <li> Also we built customer facing artifacts around designing and building SCCM architecture.</li> <li> Project 3: Performing P2V and V2V migrations to optimize/minimize datacenter footprint This project was the largest implementation of hyper V technology outside US and is also a case study for Microsoft.</li> <li> I was part of a project that involved consolidating the datacenter of an FMCG giant.</li> <li> As part of the project we were performing V2V and P2V migrations of the servers in large numbers.</li> <li> My role in the project was that of SME responsible for handling technical escalations and getting the migrations done within the specified change window.</li> <li> Supporting and maintaining the client infrastructure I was working for a US-based client who is a major producer of nuclear power there.</li> <li> The job mainly related to the remote administration and providing support 24x5.</li> <li> The client had implemented all the latest Microsoft technologies in their infrastructure.</li> <li> I have been a part of the project since the transition phase.</li> <li> I was managing a team of 6 people operating in shifts.</li> <li> Achievements: I had been promoted twice within the first 2 years of my tenure in the company and had been given ""Contribution Significantly above Peer Group"" rating in the yearly evaluation cycle.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_534606873_2_349096399"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""576 padding-top:0px;577 ""> <div class=""dates_wrapper""> <div class=""jobdates"" format=""%B %Y"" id=""534606873JSTD2""> April 2007</div> <div> to </div> <div class=""jobdates"" format=""%B %Y"" id=""534606873EDDT2""> July 2008</div> </div> <div class=""singlecolumn""> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" dependency=""COMP+JCIT|JSTA"" id=""534606873COMP2"" itemprop=""name""> Company Name</span> <span class=""statesWrapper""> <span class=""joblocation jobcity"" id=""534606873JCIT2"" itemprop=""addressLocality""> </span> <span class=""joblocation jobstate"" id=""534606873JSTA2"" itemprop=""addressRegion""> </span> </span> </span> <span class=""paddedline""> <span class=""jobtitle"" id=""534606873JTIT2""> IT Analyst</span> <span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""534606873JDES2"" itemprop=""description""> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_534606873_3_349096400"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""578 padding-top:0px;579 ""> <div class=""dates_wrapper""> <div class=""jobdates"" format=""%B %Y"" id=""534606873JSTD3""> January 2006</div> <div> to </div> <div class=""jobdates"" format=""%B %Y"" id=""534606873EDDT3""> March 2007</div> </div> <div class=""singlecolumn""> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" dependency=""COMP+JCIT|JSTA"" id=""534606873COMP3"" itemprop=""name""> Company Name</span> <span class=""statesWrapper""> <span class=""joblocation jobcity"" id=""534606873JCIT3"" itemprop=""addressLocality""> </span> <span class=""joblocation jobstate"" id=""534606873JSTA3"" itemprop=""addressRegion""> </span> </span> </span> <span class=""paddedline""> <span class=""jobtitle"" id=""534606873JTIT3""> Windows Administrator</span> <span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""534606873JDES3"" itemprop=""description""> <ul> <li> I was working as part of the messaging and collaboration team.</li> <li> Job was to administer the internal Windows infrastructure of the company.</li> <li> Day to day tasks included working on tickets escalated from the 1st line support/Helpdesk, monitoring systems, attending to SCOM alerts, etc.</li> <li> Monthly tasks included Software Updates Management.</li> <li> As needed tasks included any emergency or planned change.</li> <li> Our team was also responsible for active directory operations.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_534606873_4_349096401"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""580 padding-top:0px;581 ""> <div class=""dates_wrapper""> <div class=""jobdates"" format=""%B %Y"" id=""534606873JSTD4""> January 2004</div> <div> to </div> <div class=""jobdates"" format=""%B %Y"" id=""534606873EDDT4""> January 2006</div> </div> <div class=""singlecolumn""> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" dependency=""COMP+JCIT|JSTA"" id=""534606873COMP4"" itemprop=""name""> Company Name</span> <span class=""statesWrapper""> <span class=""joblocation jobcity"" id=""534606873JCIT4"" itemprop=""addressLocality""> </span> <span class=""joblocation jobstate"" id=""534606873JSTA4"" itemprop=""addressRegion""> </span> </span> </span> <span class=""paddedline""> <span class=""jobtitle"" id=""534606873JTIT4""> Technical Support Engineer</span> <span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""534606873JDES4"" itemprop=""description""> <ul> <li> I was responsible for AD maintenance tasks such as account creation, providing access to shared folders, distribution/security groups creation/deletion, replication issues, group policy implementation, etc.</li> <li> Providing Line 1 support to the internal users of the company in troubleshooting their mail flow issues, outlook, network or password issues.</li> <li> Handling mailboxes for the internal users of the company, etc.</li> <li> Also worked on the network routers, bridges and other network devices manufactured by Linksys during my initial days in the company.</li> <li> Provided technical support to the customers spread across the world in setting up their small office networks.</li> <li> I was responsible for giving desktop support for a small scale IT infrastructure.</li> <li> Day to day tasks included troubleshooting issues with outlook, blue screen errors, imaging, etc.</li> </ul> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC534606874"" style=""582 padding-top:0px;583 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EDUC534606874""> Education</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_534606874_1_349096403"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""584 padding-top:0px;585 ""> <div class=""dates_wrapper""> <span class=""jobdates"" id=""534606874GRYR1""> </span> </div> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""534606874SCHO1"" itemprop=""name""> National Institute of Technology(NIT)</span> <span class=""statesWrapper""> <span class=""joblocation jobcity"" id=""534606874SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""534606874SSTA1""> </span> <span class=""joblocation jobstate"" id=""534606874SCNT1""> India</span> </span> </span> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""534606874DGRE1"" itemprop=""name""> Bachelor of Engineering (B.E</span> <span class=""programline"" id=""534606874STUY1""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""534606874FRFM1""> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_ACCM534606876"" style=""586 padding-top:0px;587 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_ACCM534606876""> Accomplishments</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_534606876_1_349096402"" style=""588 padding-top:0px;589 ""> <div class=""field singlecolumn"" id=""534606876FRFM1""> <ul> <li> Also working on System Center Orchestrator.</li> <li> System Center Configuration Manager 2007 - SCCM Over 4 years' working experience on SCCM.</li> <li> Experience on designing, implementing the SCCM infrastructure Prepared artifacts such as environment discovery questionnaire, reference architecture, etc.</li> <li> for the Avanade Capability in India.</li> <li> Virtualization Hyper V, SCVMM, Datacenter consolidation Worked on datacenter consolidation.</li> <li> Worked on building and operating Windows 2008 failover clusters.</li> <li> Have experience on Hyper V, SCVMM.</li> <li> Core Wintel Services Active Directory, DNS, DHCP, WINS Worked on remediating core wintel services for our client.</li> <li> Have experience and good understanding on design, deployment, operations of core wintel services such as AD, DNS, DHCP, WINS, etc.</li> <li> File and Print Services Experience on setting up and operating file and print services.</li> <li> Worked on file and print clusters in windows 2003.</li> <li> Scripting Experience on Windows Powershell, VBScript.</li> <li> Other Skills: I have conducted technical training for new joiners and people from other streams on technologies such as SCCM, AD, HyperV, etc.</li> <li> within Accenture.</li> <li> I am a member of empanelled interviewers in my current company and have conducted over 50 interviews.</li> <li> I have experience in setting up small office/ home office networks in one of my previous organizations.</li> <li> I have fair understanding on networking protocols and equipment.</li> </ul> </div> </div> </div> <div class=""section"" id=""SECTION_CERT534606877"" style=""590 padding-top:0px;591 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_CERT534606877""> Certifications</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_534606877_1_349096405"" style=""592 padding-top:0px;593 ""> <div class=""field singlecolumn"" id=""534606877FRFM1""> ITIL v3 Foundations certified.594MCSE595SCCM certified.</div> </div> </div> <div class=""section"" id=""SECTION_SKLL534606878"" style=""596 padding-top:0px;597 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SKLL534606878""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_534606878_1_349096406"" style=""598 padding-top:0px;599 ""> <div class=""field singlecolumn"" id=""534606878FRFM1""> active directory, AD, bridges, client, Designing, DHCP, DNS, imaging, ITIL v, Managing, messaging, access, MCSE, mail, office, outlook, Microsoft technologies, Windows, window, Migration, network, networks, producer, routers, servers, SLA, technical support, desktop support, troubleshooting, upgrade</div> </div> </div> </div>",ENGINEERING60036434348," INFORMATION TECHNOLOGY MANAGER Qualifications Strong communication skills Web application design Working independently HTML Leadership Adobe Acrobat Professional IT Governance Adobe Photoshop Requirements gathering Adobe Dreamweaver Software Development Life Cycle Windows Server 2008 principles (SDLC) Windows Server 2012 Project Management Active Directory System administration SQL Help desk administration Microsoft Office Database Design SAP Business Objects/Web Intelligence Microsoft SharePoint ASP.net, business operations, C++, database development, disaster recovery, forms development, grants development, HTML, computer support, marketing materials, Microsoft Access, Microsoft SQL Server, Oracle database, PL/SQL, personnel management, purchasing, report writing, requirements gathering, SQL, strategic planning, user manuals, training materials, troubleshooting, upgrade, web development, workflow Experience Information Technology Manager April 2005 to Current Company Name - City , State Managed computer support staff of college serving over 150+ employees Responsible for planning and implementation of major modifications/upgrade to the entire computing environment of the college Involved in IT Governance efforts of the campus to develop infrastructure and security policy Overseen help desk support which included troubleshooting hardware, software and Windows servers Managed multiple projects (varying in scope, time frame and difficulty) to develop applications or other IT solutions for various needs of the Faculty, staff and students. Administer data needs of the college including data security, database development/maintenance and report generation Responsible for the purchasing appropriate computing equipment that would fit the various needs of the college Faculty and staff. System Analyst June 2003 to April 2005 Company Name - City , State Managed efforts of staff to accomplish various tasks related to new system migration project. Generate SQL for data population and complex report writing using PL/SQL and Crystal Reports 9 to accommodate new system migration project. Maintain and improve existing databases used to manage every-day workflow. Created several tools using Visual Basic and SQL to assist over 80+ Housing Specialists improve accuracy of data files needed for mandatory reporting to the federal government. Graduate Assistant-Technical Writer January 2002 to May 2003 Company Name - City , State Developed user manuals and training materials for computer systems used by police. personnel. Tested web and client server applications to ensure that user requirements were met. Utilized web development tools to create on-line user's manuals. Co-Founder, Business Manager December 2001 to Current Company Name - City , State Managed all aspects of business operations of non-profit performance arts organization. Developed marketing materials for release to community entities. Wrote grants to secure funding for youth and out-of-school time programs. Applications Developer October 2000 to July 2001 Company Name - City , State Documented user requirements for the rewriting of existing billing systems that tracked. resource usage of an internal service group to the entire global organization. Lead development team in requirements gathering tasks. Provided support for billing systems involving troubleshooting complex queries. Programmer Analyst June 1995 to September 2000 Company Name - City , State Performed tasks in allstages of the system development life cycle of a disability claims system including user specifications, functional designs, and technical designs. Created Oracle database objects (views, queries, PL/SQL, and SQL) to satisfy the reporting needs of end-users. Developed testing strategy and lead testing team responsible for all testing stages of large disability claims system. Education Master of Science : Management Information Systems , May 2003 University of Illinois - City , State Management Information Systems Bachelor of Science : Information and Decision Sciences , May 1995 University of Illinois - City , State Information and Decision Sciences Skills ASP.net, Active Directory, Adobe Acrobat, Adobe Dreamweaver, Adobe Photoshop, application design, arts, billing systems, Business Objects, business operations, C++, client server, Strong communication skills, hardware, Crystal601Reports 9, databases, database602development, database development, Database Design, disaster recovery, forms, frame, functional, government, grants, help desk support, Help desk, HTML, computer support, Leadership, marketing materials, Microsoft603Access, Microsoft Office, Microsoft SharePoint, Windows, migration, Oracle database, PL/SQL, personnel, personnel management, police, profit, Project Management, purchasing, report writing, reporting, Requirements gathering, SAP, SDLC, servers, Software Development, Microsoft SQL Server, SQL, strategy, strategic planning, System administration, user manuals, training materials, troubleshooting, upgrade, Visual Basic, Web Intelligence, web development, Windows Server, workflow Affiliations Quality-driven Information Technology Manager with over 10 years experience aligning604business systems with business policies and guidelines while managing IT support and605application development operations. Looking to bring strong management, analytical and606problem-solving skills to an industry-leading technology company. ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME712539687"" style=""padding-top:0px;""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_712539687_1_461509518"" style=""padding-top:0px;""> <div class=""name thinbottomborder"" itemprop=""name""> <span class=""field"" id=""712539687FNAM1""> </span> <span> </span> <span class=""field"" id=""712539687LNAM1""> INFORMATION TECHNOLOGY MANAGER</span> </div> <div class=""myGap""> </div> <div class=""lowerborder thinbottomborder""> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM712539694"" style=""padding-top:0px;""> </div> <div class=""section"" id=""SECTION_HILT712539692"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_HILT712539692""> Qualifications</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_712539692_1_461509531"" style=""padding-top:0px;""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1 charspace"" id=""712539692SKC11""> <ul> <li> Strong communication skills Web application design</li> <li> Working independently HTML</li> <li> Leadership Adobe Acrobat Professional</li> <li> IT Governance Adobe Photoshop</li> <li> Requirements gathering Adobe Dreamweaver</li> <li> Software Development Life Cycle Windows Server 2008</li> <li> principles (SDLC) Windows Server 2012</li> <li> Project Management Active Directory</li> <li> System administration SQL</li> <li> Help desk administration Microsoft Office</li> <li> Database Design SAP Business Objects/Web Intelligence</li> <li> Microsoft SharePoint ASP.net, business operations, C++, database development, disaster recovery, forms</li> <li> development, grants development, HTML, computer support, marketing materials, Microsoft</li> <li> Access, Microsoft SQL Server, Oracle database, PL/SQL, personnel management, purchasing,</li> <li> report writing, requirements gathering, SQL, strategic planning, user manuals, training materials,</li> <li> troubleshooting, upgrade, web development, workflow</li> </ul> </td> <td class=""field twocol_2 charspace"" id=""712539692SKC21""> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_ACCM712540025"" style=""padding-top:0px;""> </div> <div class=""section"" id=""SECTION_EXPR712539689"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_EXPR712539689""> Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_712539689_1_461509522"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""712539689JTIT1""> Information Technology Manager</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""712539689JSTD1""> April 2005</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""712539689EDDT1""> Current</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""712539689COMP1"" itemprop=""name""> Company Name</span> <span> - </span> <span class=""joblocation jobcity"" id=""712539689JCIT1"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""712539689JSTA1"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""712539689JDES1"" itemprop=""description""> <ul> <li> Managed computer support staff of college serving over 150+ employees Responsible for planning and implementation of major modifications/upgrade to the entire computing environment of the college Involved in IT Governance efforts of the campus to develop infrastructure and security policy Overseen help desk support which included troubleshooting hardware, software and Windows servers Managed multiple projects (varying in scope, time frame and difficulty) to develop applications or other IT solutions for various needs of the Faculty, staff and students.</li> <li> Administer data needs of the college including data security, database development/maintenance and report generation Responsible for the purchasing appropriate computing equipment that would fit the various needs of the college Faculty and staff.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_712539689_2_461509523"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""712539689JTIT2""> System Analyst</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""712539689JSTD2""> June 2003</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""712539689EDDT2""> April 2005</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""712539689COMP2"" itemprop=""name""> Company Name</span> <span> - </span> <span class=""joblocation jobcity"" id=""712539689JCIT2"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""712539689JSTA2"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""712539689JDES2"" itemprop=""description""> <ul> <li> Managed efforts of staff to accomplish various tasks related to new system migration project.</li> <li> Generate SQL for data population and complex report writing using PL/SQL and Crystal Reports 9 to accommodate new system migration project.</li> <li> Maintain and improve existing databases used to manage every-day workflow.</li> <li> Created several tools using Visual Basic and SQL to assist over 80+ Housing Specialists improve accuracy of data files needed for mandatory reporting to the federal government.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_712539689_3_461509524"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""712539689JTIT3""> Graduate Assistant-Technical Writer</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""712539689JSTD3""> January 2002</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""712539689EDDT3""> May 2003</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""712539689COMP3"" itemprop=""name""> Company Name</span> <span> - </span> <span class=""joblocation jobcity"" id=""712539689JCIT3"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""712539689JSTA3"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""712539689JDES3"" itemprop=""description""> <ul> <li> Developed user manuals and training materials for computer systems used by police.</li> <li> personnel.</li> <li> Tested web and client server applications to ensure that user requirements were met.</li> <li> Utilized web development tools to create on-line user's manuals.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_712539689_4_461509525"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""712539689JTIT4""> Co-Founder, Business Manager</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""712539689JSTD4""> December 2001</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""712539689EDDT4""> Current</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""712539689COMP4"" itemprop=""name""> Company Name</span> <span> - </span> <span class=""joblocation jobcity"" id=""712539689JCIT4"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""712539689JSTA4"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""712539689JDES4"" itemprop=""description""> <ul> <li> Managed all aspects of business operations of non-profit performance arts organization.</li> <li> Developed marketing materials for release to community entities.</li> <li> Wrote grants to secure funding for youth and out-of-school time programs.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_712539689_5_461509526"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""712539689JTIT5""> Applications Developer</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""712539689JSTD5""> October 2000</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""712539689EDDT5""> July 2001</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""712539689COMP5"" itemprop=""name""> Company Name</span> <span> - </span> <span class=""joblocation jobcity"" id=""712539689JCIT5"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""712539689JSTA5"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""712539689JDES5"" itemprop=""description""> <ul> <li> Documented user requirements for the rewriting of existing billing systems that tracked.</li> <li> resource usage of an internal service group to the entire global organization.</li> <li> Lead development team in requirements gathering tasks.</li> <li> Provided support for billing systems involving troubleshooting complex queries.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_712539689_6_461509527"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""712539689JTIT6""> Programmer Analyst</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""712539689JSTD6""> June 1995</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""712539689EDDT6""> September 2000</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""712539689COMP6"" itemprop=""name""> Company Name</span> <span> - </span> <span class=""joblocation jobcity"" id=""712539689JCIT6"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""712539689JSTA6"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""712539689JDES6"" itemprop=""description""> <ul> <li> Performed tasks in allstages of the system development life cycle of a disability claims system including user specifications, functional designs, and technical designs.</li> <li> Created Oracle database objects (views, queries, PL/SQL, and SQL) to satisfy the reporting needs of end-users.</li> <li> Developed testing strategy and lead testing team responsible for all testing stages of large disability claims system.</li> </ul> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC712539690"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_EDUC712539690""> Education</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_712539690_1_461509528"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""712539690DGRE1"" itemprop=""name""> Master of Science</span> <span> : </span> <span class=""programline"" dependency=""STUY"" id=""712539690STUY1""> Management Information Systems</span> <span> , </span> <span class=""jobdates"" id=""712539690GRYR1""> May 2003</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""712539690SCHO1"" itemprop=""name""> University of Illinois</span> <span> - </span> <span class=""joblocation jobcity"" id=""712539690SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""712539690SSTA1""> State</span> <span class=""joblocation jobstate"" id=""712539690SCNT1""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""712539690FRFM1""> Management Information Systems</span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_712539690_2_461509529"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""712539690DGRE2"" itemprop=""name""> Bachelor of Science</span> <span> : </span> <span class=""programline"" dependency=""STUY"" id=""712539690STUY2""> Information and Decision Sciences</span> <span> , </span> <span class=""jobdates"" id=""712539690GRYR2""> May 1995</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""712539690SCHO2"" itemprop=""name""> University of Illinois</span> <span> - </span> <span class=""joblocation jobcity"" id=""712539690SCIT2""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""712539690SSTA2""> State</span> <span class=""joblocation jobstate"" id=""712539690SCNT2""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""712539690FRFM2""> Information and Decision Sciences</span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL712539693"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_SKLL712539693""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_712539693_1_461509532"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""712539693FRFM1""> ASP.net, Active Directory, Adobe Acrobat, Adobe Dreamweaver, Adobe Photoshop, application design, arts, billing systems, Business Objects, business operations, C++, client server, Strong communication skills, hardware, Crystal607Reports 9, databases, database608development, database development, Database Design, disaster recovery, forms, frame, functional, government, grants, help desk support, Help desk, HTML, computer support, Leadership, marketing materials, Microsoft609Access, Microsoft Office, Microsoft SharePoint, Windows, migration, Oracle database, PL/SQL, personnel, personnel management, police, profit, Project Management, purchasing, report writing, reporting, Requirements gathering, SAP, SDLC, servers, Software Development, Microsoft SQL Server, SQL, strategy, strategic planning, System administration, user manuals, training materials, troubleshooting, upgrade, Visual Basic, Web Intelligence, web development, Windows Server, workflow</div> </div> </div> <div class=""section"" id=""SECTION_AFIL712539691"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_AFIL712539691""> Affiliations</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_712539691_1_461509530"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""712539691FRFM1""> Quality-driven Information Technology Manager with over 10 years experience aligning610business systems with business policies and guidelines while managing IT support and611application development operations. Looking to bring strong management, analytical and612problem-solving skills to an industry-leading technology company.</div> </div> </div> </div>",INFORMATION-TECHNOLOGY61327726066," CONSULTANT Summary HR Professional with nearly 5 years of experience with expertise in HR Operations, Benefits, Employee Relation, HRIS , Payroll, HR Metrics & Employee Database Management.614*An expert communicator & negotiator with strong conflict resolution skills.615*Developing and implementing HR plans and procedures smoothly with little or no guidance. Highlights Microsoft Office, Excel ERP/Platform: SAP, Oracle (11.x, 12.x) Reporting: Excel, Cognos, Oracle BI, Discoverer Time Keeping: Kronos, KABA Compensation Benefits Management HRIS Budgetary Planning Audit & MIS Legal Compliance Training Excel Advance Excel SAP Oracle Cognos Oracle HR Implementation Requirement Gathering Process Flows Testing Training Documentation Recruit-to-Retire Process Payroll & Benefits Self Service HR (SSHR) SAP HRIS Payroll Calculation Benefits Management Personnel time management & Evaluation Personal Traits Great communication skills Excellent interpersonal skills Dependable Cooperative Quick Learner Organized Multitasking HR Skills Compensation Benefits Management HRIS Budgetary Planning Audit & MIS Legal Compliance Training Excel Advance Excel SAP Oracle Cognos Oracle HR Implementation Requirement Gathering Process Flows Testing Training Documentation Recruit-to-Retire Process Payroll & Benefits Self Service HR (SSHR) SAP HRIS Payroll Calculation Benefits Management Personnel time management & Evaluation Personal Traits Great communication skills Excellent interpersonal skills Dependable Cooperative Quick Learner Experience January 2012 to April 2014 Company Name - State Managed Compensation & Benefits for 1300 employees at L'Oreal India Pvt Ltd which consist brands such as Keratase, Matrix, Kielhs, Lancôme, Maybelline, L'Oreal Paris. One of my major project in this company where I played a key role was in Oracle HRMS implementation. Working with my HR team to gather information and providing IT team with requirement documents. Documenting process flows that will help IT team to understand what the current businesses flows were in the company. Some of these business flows were L'Oreal's Recruit-to-Retire process, learning management process, iRecruitment process and many more. Training HR team on Oracle ERP. Working with IT team to implement complex reports such as HSSE (equivalent OSHA), ERA (equivalent EEO), maternity act, provident fund (equivalent 401k). Working with IT and HR team in testing reports and integrity of the system. Another project of which I was a key player was integration of payroll of a newly acquired company. January 2012 to April 2014 Company Name - State Managed Compensation & Benefits for 1300 employees at L'Oreal India Pvt Ltd which consist brands such as Keratase, Matrix, Kielhs, Lancôme, Maybelline, L'Oreal Paris. One of my major project in this company where I played a key role was in Oracle HRMS implementation. Working with my HR team to gather information and providing IT team with requirement documents. Documenting process flows that will help IT team to understand what the current businesses flows were in the company. Some of these business flows were L'Oreal's Recruit-to-Retire process, learning management process, iRecruitment process and many more. Training HR team on Oracle ERP. Working with IT team to implement complex reports such as HSSE (equivalent OSHA), ERA (equivalent EEO), maternity act, provident fund (equivalent 401k). Working with IT and HR team in testing reports and integrity of the system. Another project of which I was a key player was integration of payroll of a newly acquired company. Consultant January 2011 to January 2012 Company Name Handled entire employment cycle from onboarding to exit formalities. Processed monthly Salary & all salary change stemming from merit increases, promotion, incentives and pay adjustment. Reconciled Payroll account, maintained payroll accuracy and released payment timely as per the deadlines. Processing mid-year and annual performance review as per the cycle along with payroll. Handling HR data (Oracle) - Ensuring accurate and timely maintenance of all employee records, including data entry of all new hire and termination transactions and changes to employee records(date tracking). Updating details like job movement, promotions, employee personal details. Worked on projects with senior management to create fair HR policies & procedures and ensuring the continuous improvement of efficiencies. Created and implemented the exit and interview process. Regular reporting of HR Metrics like New Hire Cost, employee cost, Attrition rate, termination rate, Benefits cost. Annual Budgeting & Trending for various compensation and benefits packages and ensuring for accurate cost allocation. Addressing inquiries raised by employee, management and ongoing employee relation issues. Achievements: Appreciation certificate received from L'Oreal India Pvt Ltd for contribution in successful payroll integration of new brand with L'Oreal India. Led all HR operation and payroll for 700 employees deputed at Rohini Industrial. Voltas is India's largest air conditioning company and into electrical and mechanical projects. Responsibilities: Handling end to end activities from onboarding to exit formalities. Orientation to new recruits and maintain employee files for record purpose. Conducted background checks and verify references. Issuance of Letters - Appointment, confirmation, increment, termination and relieving and experience letter etc. End user - HRIS (SAP). Managed payroll and attendance system. Preparation of reports like headcount, Salary cost and audit. Processing Full & Final settlement and maintaining MIS of final settlements. Served as a link between management and employees by handling questions and helping resolve work related problems. Achievement: I was single point of contact across employment life cycle hence saved companies cost by performing dual responsibility of HR operations and payroll. Executive, HR & Payroll January 2008 to January 2011 Company Name I was single point of contact as representative for 2000 employees for esteemed clients like Managed phases of recruitment like understanding job vacancies from client, posting job on job boards, screening candidate and taking interviews. Processing salary of all esteemed clients and submitting the final salary register to accounts as per the time frame and ensuring timely disbursement of salary and expense reimbursement and also taking into account the statutory compliances deductions. Reconciliation with accounts for payouts released Timely raising salary invoice to clients for payment process. Preparation of Wage registers, Muster Roll and Leave cards as per the specified Acts. Maintaining good relations with clients and was having personal meetings with staffers and clients at regular intervals. Achievements: Appreciation letter received from Lobo Staffing Solutions Pvt. Ltd for contributing in areas beyond roles and responsibilities and initiative taken for supporting department Managers for completion of work. Education Bachelor's Degree : Arts - Economics , May-2006 University of Mumbai Arts - Economics Bachelor's Degree : Arts - Economics , May-2006 University of Mumbai Arts - Economics HR Certification Institute616PHR Certification : December 2015 Saylor Academy HR Certification Institute617PHR Certification : December 2015 Saylor Academy Human Resource Management Certification : 2014 Ulyanovsk State University of Russia Human Resource Management Certification : 2014 Ulyanovsk State University of Russia Diploma : Human Resource , 2008 Welingkar Institute of Management India Human Resource Diploma : Human Resource , 2008 Welingkar Institute of Management India Human Resource MBA : Human Resource Human Resource MBA : Human Resource Human Resource Additional Information I am authorize to work in USA for any employer, I DONT need sponsorship. Skills Benefits, Budgeting, BI, Cognos, Great communication skills, Excellent interpersonal skills, continuous improvement, client, clients, data entry, Dependable, Documentation, ERP, senior management, frame, HRIS, Human Resource Management, HR, Kronos, Legal Compliance, Letters, mechanical, meetings, Excel, Microsoft Office, 2000, MIS, Multitasking, Oracle, Payroll, Process618Payroll, Personnel, policies, promotion, Quick Learner, recruitment, reporting, Requirement, SAP, settlements, Staffing, time management ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME663718319"" style=""padding-top:0px;""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_663718319_1_431716316"" style=""padding-top:0px;""> <div class=""name thinbottomborder"" itemprop=""name""> <span class=""field"" id=""663718319FNAM1""> </span> <span> </span> <span class=""field"" id=""663718319LNAM1""> CONSULTANT</span> </div> <div class=""myGap""> </div> <div class=""lowerborder thinbottomborder""> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM663718321"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_SUMM663718321""> Summary</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_663718321_1_431716342"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""663718321FRFM1""> HR Professional with nearly 5 years of experience with expertise in HR Operations, Benefits, Employee Relation, HRIS , Payroll, HR Metrics & Employee Database Management.619*An expert communicator & negotiator with strong conflict resolution skills.620*Developing and implementing HR plans and procedures smoothly with little or no guidance.</div> </div> </div> <div class=""section"" id=""SECTION_HILT663718322"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_HILT663718322""> Highlights</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_663718322_1_431716343"" style=""padding-top:0px;""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1 charspace"" id=""663718322SKC11""> <ul> <li> Microsoft Office, Excel</li> <li> ERP/Platform: SAP, Oracle (11.x, 12.x)</li> <li> Reporting: Excel, Cognos, Oracle BI, Discoverer</li> <li> Time Keeping: Kronos, KABA Compensation</li> <li> Benefits Management</li> <li> HRIS</li> <li> Budgetary Planning</li> <li> Audit & MIS</li> <li> Legal Compliance</li> <li> Training</li> <li> Excel</li> <li> Advance Excel</li> <li> SAP</li> <li> Oracle</li> <li> Cognos</li> <li> Oracle</li> <li> HR Implementation</li> <li> Requirement Gathering</li> <li> Process Flows</li> <li> Testing</li> <li> Training</li> <li> Documentation</li> <li> Recruit-to-Retire Process</li> <li> Payroll & Benefits</li> <li> Self Service HR (SSHR)</li> <li> SAP</li> <li> HRIS</li> <li> Payroll Calculation</li> <li> Benefits Management</li> <li> Personnel time management & Evaluation</li> <li> Personal Traits</li> <li> Great communication skills</li> <li> Excellent interpersonal skills</li> <li> Dependable</li> <li> Cooperative</li> <li> Quick Learner</li> <li> Organized</li> <li> Multitasking</li> <li> HR Skills</li> <li> Compensation</li> <li> Benefits Management</li> <li> HRIS</li> <li> Budgetary Planning</li> <li> Audit & MIS</li> <li> Legal Compliance</li> <li> Training</li> <li> Excel</li> <li> Advance Excel</li> <li> SAP</li> <li> Oracle</li> <li> Cognos</li> <li> Oracle</li> <li> HR Implementation</li> <li> Requirement Gathering</li> <li> Process Flows</li> <li> Testing</li> <li> Training</li> <li> Documentation</li> <li> Recruit-to-Retire Process</li> <li> Payroll & Benefits</li> <li> Self Service HR (SSHR)</li> <li> SAP</li> <li> HRIS</li> <li> Payroll Calculation</li> <li> Benefits Management</li> <li> Personnel time management & Evaluation</li> <li> Personal Traits</li> <li> Great communication skills</li> <li> Excellent interpersonal skills</li> <li> Dependable</li> <li> Cooperative</li> <li> Quick Learner</li> </ul> </td> <td class=""field twocol_2 charspace"" id=""663718322SKC21""> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR663718323"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_EXPR663718323""> Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_663718323_1_431716319"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""663718323JTIT1""> </span> <span> <span class=""jobdates"" format=""%B %Y"" id=""663718323JSTD1""> January 2012</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""663718323EDDT1""> April 2014</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""663718323COMP1"" itemprop=""name""> Company Name</span> <span> - </span> <span class=""joblocation jobcity"" id=""663718323JCIT1"" itemprop=""addressLocality""> </span> <span class=""joblocation jobstate"" id=""663718323JSTA1"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""663718323JDES1"" itemprop=""description""> <ul> <li> Managed Compensation & Benefits for 1300 employees at L'Oreal India Pvt Ltd which consist brands such as Keratase, Matrix, Kielhs, Lancôme, Maybelline, L'Oreal Paris.</li> <li> One of my major project in this company where I played a key role was in Oracle HRMS implementation.</li> <li> Working with my HR team to gather information and providing IT team with requirement documents.</li> <li> Documenting process flows that will help IT team to understand what the current businesses flows were in the company.</li> <li> Some of these business flows were L'Oreal's Recruit-to-Retire process, learning management process, iRecruitment process and many more.</li> <li> Training HR team on Oracle ERP.</li> <li> Working with IT team to implement complex reports such as HSSE (equivalent OSHA), ERA (equivalent EEO), maternity act, provident fund (equivalent 401k).</li> <li> Working with IT and HR team in testing reports and integrity of the system.</li> <li> Another project of which I was a key player was integration of payroll of a newly acquired company.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_663718323_2_431716320"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""663718323JTIT2""> </span> <span> <span class=""jobdates"" format=""%B %Y"" id=""663718323JSTD2""> January 2012</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""663718323EDDT2""> April 2014</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""663718323COMP2"" itemprop=""name""> Company Name</span> <span> - </span> <span class=""joblocation jobcity"" id=""663718323JCIT2"" itemprop=""addressLocality""> </span> <span class=""joblocation jobstate"" id=""663718323JSTA2"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""663718323JDES2"" itemprop=""description""> <ul> <li> Managed Compensation & Benefits for 1300 employees at L'Oreal India Pvt Ltd which consist brands such as Keratase, Matrix, Kielhs, Lancôme, Maybelline, L'Oreal Paris.</li> <li> One of my major project in this company where I played a key role was in Oracle HRMS implementation.</li> <li> Working with my HR team to gather information and providing IT team with requirement documents.</li> <li> Documenting process flows that will help IT team to understand what the current businesses flows were in the company.</li> <li> Some of these business flows were L'Oreal's Recruit-to-Retire process, learning management process, iRecruitment process and many more.</li> <li> Training HR team on Oracle ERP.</li> <li> Working with IT team to implement complex reports such as HSSE (equivalent OSHA), ERA (equivalent EEO), maternity act, provident fund (equivalent 401k).</li> <li> Working with IT and HR team in testing reports and integrity of the system.</li> <li> Another project of which I was a key player was integration of payroll of a newly acquired company.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_663718323_3_431716321"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""663718323JTIT3""> Consultant</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""663718323JSTD3""> January 2011</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""663718323EDDT3""> January 2012</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""663718323COMP3"" itemprop=""name""> Company Name</span> <span class=""joblocation jobcity"" id=""663718323JCIT3"" itemprop=""addressLocality""> </span> <span class=""joblocation jobstate"" id=""663718323JSTA3"" itemprop=""addressRegion""> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""663718323JDES3"" itemprop=""description""> <ul> <li> Handled entire employment cycle from onboarding to exit formalities.</li> <li> Processed monthly Salary & all salary change stemming from merit increases, promotion, incentives and pay adjustment.</li> <li> Reconciled Payroll account, maintained payroll accuracy and released payment timely as per the deadlines.</li> <li> Processing mid-year and annual performance review as per the cycle along with payroll.</li> <li> Handling HR data (Oracle) - Ensuring accurate and timely maintenance of all employee records, including data entry of all new hire and termination transactions and changes to employee records(date tracking).</li> <li> Updating details like job movement, promotions, employee personal details.</li> <li> Worked on projects with senior management to create fair HR policies & procedures and ensuring the continuous improvement of efficiencies.</li> <li> Created and implemented the exit and interview process.</li> <li> Regular reporting of HR Metrics like New Hire Cost, employee cost, Attrition rate, termination rate, Benefits cost.</li> <li> Annual Budgeting & Trending for various compensation and benefits packages and ensuring for accurate cost allocation.</li> <li> Addressing inquiries raised by employee, management and ongoing employee relation issues.</li> <li> Achievements: Appreciation certificate received from L'Oreal India Pvt Ltd for contribution in successful payroll integration of new brand with L'Oreal India.</li> <li> Led all HR operation and payroll for 700 employees deputed at Rohini Industrial.</li> <li> Voltas is India's largest air conditioning company and into electrical and mechanical projects.</li> <li> Responsibilities: Handling end to end activities from onboarding to exit formalities.</li> <li> Orientation to new recruits and maintain employee files for record purpose.</li> <li> Conducted background checks and verify references.</li> <li> Issuance of Letters - Appointment, confirmation, increment, termination and relieving and experience letter etc.</li> <li> End user - HRIS (SAP).</li> <li> Managed payroll and attendance system.</li> <li> Preparation of reports like headcount, Salary cost and audit.</li> <li> Processing Full & Final settlement and maintaining MIS of final settlements.</li> <li> Served as a link between management and employees by handling questions and helping resolve work related problems.</li> <li> Achievement: I was single point of contact across employment life cycle hence saved companies cost by performing dual responsibility of HR operations and payroll.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_663718323_4_431716322"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""663718323JTIT4""> Executive, HR & Payroll</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""663718323JSTD4""> January 2008</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""663718323EDDT4""> January 2011</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""663718323COMP4"" itemprop=""name""> Company Name</span> <span class=""joblocation jobcity"" id=""663718323JCIT4"" itemprop=""addressLocality""> </span> <span class=""joblocation jobstate"" id=""663718323JSTA4"" itemprop=""addressRegion""> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""663718323JDES4"" itemprop=""description""> <ul> <li> I was single point of contact as representative for 2000 employees for esteemed clients like Managed phases of recruitment like understanding job vacancies from client, posting job on job boards, screening candidate and taking interviews.</li> <li> Processing salary of all esteemed clients and submitting the final salary register to accounts as per the time frame and ensuring timely disbursement of salary and expense reimbursement and also taking into account the statutory compliances deductions.</li> <li> Reconciliation with accounts for payouts released Timely raising salary invoice to clients for payment process.</li> <li> Preparation of Wage registers, Muster Roll and Leave cards as per the specified Acts.</li> <li> Maintaining good relations with clients and was having personal meetings with staffers and clients at regular intervals.</li> <li> Achievements: Appreciation letter received from Lobo Staffing Solutions Pvt.</li> <li> Ltd for contributing in areas beyond roles and responsibilities and initiative taken for supporting department Managers for completion of work.</li> </ul> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC663718324"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_EDUC663718324""> Education</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_663718324_1_431716330"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""663718324DGRE1"" itemprop=""name""> Bachelor's Degree</span> <span> : </span> <span class=""programline"" dependency=""STUY"" id=""663718324STUY1""> Arts - Economics</span> <span> , </span> <span class=""jobdates"" id=""663718324GRYR1""> May-2006</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""663718324SCHO1"" itemprop=""name""> University of Mumbai</span> <span class=""joblocation jobcity"" id=""663718324SCIT1""> </span> <span class=""joblocation jobstate"" id=""663718324SSTA1""> </span> <span class=""joblocation jobstate"" id=""663718324SCNT1""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""663718324FRFM1""> Arts - Economics</span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_663718324_2_431716340"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""663718324DGRE2"" itemprop=""name""> Bachelor's Degree</span> <span> : </span> <span class=""programline"" dependency=""STUY"" id=""663718324STUY2""> Arts - Economics</span> <span> , </span> <span class=""jobdates"" id=""663718324GRYR2""> May-2006</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""663718324SCHO2"" itemprop=""name""> University of Mumbai</span> <span class=""joblocation jobcity"" id=""663718324SCIT2""> </span> <span class=""joblocation jobstate"" id=""663718324SSTA2""> </span> <span class=""joblocation jobstate"" id=""663718324SCNT2""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""663718324FRFM2""> Arts - Economics</span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_663718324_3_431716332"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""663718324DGRE3"" itemprop=""name""> HR Certification Institute621PHR Certification</span> <span> : </span> <span class=""programline"" dependency=""STUY"" id=""663718324STUY3""> </span> <span class=""jobdates"" id=""663718324GRYR3""> December 2015</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""663718324SCHO3"" itemprop=""name""> Saylor Academy</span> <span class=""joblocation jobcity"" id=""663718324SCIT3""> </span> <span class=""joblocation jobstate"" id=""663718324SSTA3""> </span> <span class=""joblocation jobstate"" id=""663718324SCNT3""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""663718324FRFM3""> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_663718324_4_431716326"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""663718324DGRE4"" itemprop=""name""> HR Certification Institute622PHR Certification</span> <span> : </span> <span class=""programline"" dependency=""STUY"" id=""663718324STUY4""> </span> <span class=""jobdates"" id=""663718324GRYR4""> December 2015</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""663718324SCHO4"" itemprop=""name""> Saylor Academy</span> <span class=""joblocation jobcity"" id=""663718324SCIT4""> </span> <span class=""joblocation jobstate"" id=""663718324SSTA4""> </span> <span class=""joblocation jobstate"" id=""663718324SCNT4""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""663718324FRFM4""> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_663718324_5_431716334"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""663718324DGRE5"" itemprop=""name""> Human Resource Management Certification</span> <span> : </span> <span class=""programline"" dependency=""STUY"" id=""663718324STUY5""> </span> <span class=""jobdates"" id=""663718324GRYR5""> 2014</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""663718324SCHO5"" itemprop=""name""> Ulyanovsk State University of Russia</span> <span class=""joblocation jobcity"" id=""663718324SCIT5""> </span> <span class=""joblocation jobstate"" id=""663718324SSTA5""> </span> <span class=""joblocation jobstate"" id=""663718324SCNT5""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""663718324FRFM5""> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_663718324_6_431716327"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""663718324DGRE6"" itemprop=""name""> Human Resource Management Certification</span> <span> : </span> <span class=""programline"" dependency=""STUY"" id=""663718324STUY6""> </span> <span class=""jobdates"" id=""663718324GRYR6""> 2014</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""663718324SCHO6"" itemprop=""name""> Ulyanovsk State University of Russia</span> <span class=""joblocation jobcity"" id=""663718324SCIT6""> </span> <span class=""joblocation jobstate"" id=""663718324SSTA6""> </span> <span class=""joblocation jobstate"" id=""663718324SCNT6""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""663718324FRFM6""> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_663718324_7_431716338"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""663718324DGRE7"" itemprop=""name""> Diploma</span> <span> : </span> <span class=""programline"" dependency=""STUY"" id=""663718324STUY7""> Human Resource</span> <span> , </span> <span class=""jobdates"" id=""663718324GRYR7""> 2008</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""663718324SCHO7"" itemprop=""name""> Welingkar Institute of Management</span> <span class=""joblocation jobcity"" id=""663718324SCIT7""> </span> <span class=""joblocation jobstate"" id=""663718324SSTA7""> </span> <span class=""joblocation jobstate"" id=""663718324SCNT7""> India</span> </span> <span class=""paddedline""> <span class=""field"" id=""663718324FRFM7""> Human Resource</span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_663718324_8_431716329"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""663718324DGRE8"" itemprop=""name""> Diploma</span> <span> : </span> <span class=""programline"" dependency=""STUY"" id=""663718324STUY8""> Human Resource</span> <span> , </span> <span class=""jobdates"" id=""663718324GRYR8""> 2008</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""663718324SCHO8"" itemprop=""name""> Welingkar Institute of Management</span> <span class=""joblocation jobcity"" id=""663718324SCIT8""> </span> <span class=""joblocation jobstate"" id=""663718324SSTA8""> </span> <span class=""joblocation jobstate"" id=""663718324SCNT8""> India</span> </span> <span class=""paddedline""> <span class=""field"" id=""663718324FRFM8""> Human Resource</span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_663718324_9_431716328"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""663718324DGRE9"" itemprop=""name""> MBA</span> <span> : </span> <span class=""programline"" dependency=""STUY"" id=""663718324STUY9""> Human Resource</span> <span class=""jobdates"" id=""663718324GRYR9""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""663718324FRFM9""> Human Resource</span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_663718324_10_431716336"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""663718324DGRE10"" itemprop=""name""> MBA</span> <span> : </span> <span class=""programline"" dependency=""STUY"" id=""663718324STUY10""> Human Resource</span> <span class=""jobdates"" id=""663718324GRYR10""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""663718324FRFM10""> Human Resource</span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_ADDI663718326"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_ADDI663718326""> Additional Information</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_663718326_1_431716347"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""663718326FRFM1""> <ul> <li> I am authorize to work in USA for any employer, I DONT need sponsorship.</li> </ul> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL663718325"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_SKLL663718325""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_663718325_1_431716345"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""663718325FRFM1""> Benefits, Budgeting, BI, Cognos, Great communication skills, Excellent interpersonal skills, continuous improvement, client, clients, data entry, Dependable, Documentation, ERP, senior management, frame, HRIS, Human Resource Management, HR, Kronos, Legal Compliance, Letters, mechanical, meetings, Excel, Microsoft Office, 2000, MIS, Multitasking, Oracle, Payroll, Process623Payroll, Personnel, policies, promotion, Quick Learner, recruitment, reporting, Requirement, SAP, settlements, Staffing, time management</div> </div> </div> </div>",CONSULTANT62463083944," AREA MANAGER Professional Summary Project Manager and Operations Manager with a proven record of success in overseeing all phases of multi-million-dollar construction and infrastructure projects for government and private-sector clients. Experience includes: managing crews for utility infrastructure construction and improvements, preparing proposals, managing day-to-day business operations, leading in project risk management, and maintaining OSHA safety compliance standards. Strong credentials and a proven history of on-time, on-budget, and high-quality project completion. Recognized for project management know-how with a focus on completing projects on-time and under budget. Recognized as troubleshooter and problem solver adept at conceptualizing/implementing solutions to accomplish project goals quickly and efficiently with attention to continuous productivity improvements. Demonstrated expertise in the following areas: Construction Projects. Infrastructure Improvement Projects. Employee Supervision. Site Safety/OSHA Compliance. QA/QC/Field Engineering. Change Order Management. Budgeting and Cost Controls. Bidding/Estimating/Proposals. Subcontractor/Crew Supervision Proficient in analyzing internal project controls and making recommendations for process improvements. Adept at managing the array of administrative and financial responsibilities that large-scale projects require. Accountable for daily reports that covers project status, responsibilities, and estimated time of project tasks. Led major infrastructure improvements on the nation's communications infrastructure for a variety of clients, including major system operators for telephone and cable TV to ensure timely completion of projects. Managed several multi-million optical network improvement projects for compliance with safety regulations and system mandates. Recognized as a valuable Project Manager who aims to complete each and every assignment in an innovative, efficient, and cost-effective manner - striving for excellence in all aspects of project work and assignments. Skills Customer service Staff development Controlling costs Talent review Excellent communication skills Strong work ethic Employee relations Technical aptitude Motivated team player Goal-oriented POS systems knowledge Skilled problem solver Opening and closing procedures Work History 10/2014 to Current Area Manager Company Name – City , State Resolved conflicts promptly to promote a positive environment for customers. Transformed underperforming teams into productive, profitable teams. Dedicated to expanding client bases by building lasting relationships. Approached new tasks with enthusiasm and passion. Actively pursued personal learning and development opportunities. Strategically scheduled team members to maintain optimal staffing levels at all times. Supervised 4 Offices and 112 employees. Improved the the WIP and reduced the amount by 73% and brought in the WIP to 30-60 days from 511 Days. Currently Managing a 90 Mil contract with a total of 4 locations. 01/2014 to Current Corporate Senior Safety Manager Company Name – City , State Providing Safety training for 15 Offices in 5 States across the south east Maintaining Intelex data base for training and Incidents Purchasing of Safety related equipment for offices Investigations of Workers Comp claims, Auto Accidents, and General Liability damages Completion of JSO's in the field to ensure crews are following company procedures. 01/2013 to 09/2014 Director Of Projects Company Name – City , State Obtained documents, clearances, certificates and approvals from local, state and federal agencies. Refined the projects that the company had that was is in jeopardy of loosing the contracts and bonds. Worked with the inspection company to get approvals for work completed and to be able to invoice completed jobs. Managed the customers issues to complete the time sensitive project within the contractal time lines to avoid LD's. Trained field personnel regarding safety and time management. 01/2011 to 01/2013 Construction Manager Company Name – City , State Provided supervision and knowledge to crews building a Fiber Backbone for a Co-op power company. Maintained inventory and controlled costs regarding overtime, materials, fleet maintenance, and general office cost. Demonstrated ability in leading crews within the RUS/USDA SOP and specifications. Worked closely with the client to resolve issues and provide set time lines for completion to the customer as well as our corporate staff. Managed multiple development projects by monitoring limited resources while completing projects on time. 01/2007 to 01/2011 Operations Manager/Owner Company Name – City , State Consistently led major infrastructure maintenance improvements on the nation's communications infrastructure for a variety of clients, which included: major system operators and integrators for telephone and cable TV. Provided full service project management solutions to major infrastructure firms in the management and supervision of assigned projects, as an extension of the client's team; managed projects from kickoff to signoff. Worked closely with Construction Management teams to provide detailed project plans for construction. 01/2006 to 01/2007 Construction Project Manager Company Name – City , State Served as a short term contract manager managing all phases a fiber optic infrastructure upgrade, including: day to day operations, office and staff management, project budgets, Quality assurance and safety compliance. Possessed the key ability to help build strong teams through excellent communication skills and leadership. Prepared and maintained project-related documentation, to include quantities, materials, and payments. Management recognized for project management ability and drive to work through issues for on-time completion. Skills Attention to detail with all things regarding budgets and P&L statements. Excellent communication with customers and non customers. Employee and Corp office relationship building. Technical adversity and very comfortable with must POS systems and data bases. Orical P6 scheduling and working knowledge of setting up schedules. Education 2010 Bachelor of Science : Information Technology UNIVERSITY OF PHOENIX - City , State Information Technology 2009 Associates : Telecommunications UNIVERSITY OF PHOENIX - City , State Telecommunications 2015 OSHA 510 The University of Tennessee - Knoxville - City , State Professional development completed in Safety. Certifications OSHA 510 CPR Adult & Child First Responder Certification ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME1080994210"" style=""padding-top:0px;""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_1080994210_1_726486147""> <div class=""name"" itemprop=""name""> <span class=""field"" id=""1080994210FNAM1""> </span> <span> </span> <span class=""field"" id=""1080994210LNAM1""> AREA MANAGER</span> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM1080994212"" style=""padding-top:0px;""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_SUMM1080994212""> Professional Summary</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_1080994212_1_726486149""> <div class=""field singlecolumn"" id=""1080994212FRFM1""> <ul> <li> Project Manager and Operations Manager with a proven record of success in overseeing all phases of multi-million-dollar construction and infrastructure projects for government and private-sector clients. </li> <li> Experience includes: managing crews for utility infrastructure construction and improvements, preparing proposals, managing day-to-day business operations, leading in project risk management, and maintaining OSHA safety compliance standards. </li> <li> Strong credentials and a proven history of on-time, on-budget, and high-quality project completion. Recognized for project management know-how with a focus on completing projects on-time and under budget. </li> <li> Recognized as troubleshooter and problem solver adept at conceptualizing/implementing solutions to accomplish project goals quickly and efficiently with attention to continuous productivity improvements. </li> <li> Demonstrated expertise in the following areas: Construction Projects. Infrastructure Improvement Projects. Employee Supervision. Site Safety/OSHA Compliance. QA/QC/Field Engineering. Change Order Management. Budgeting and Cost Controls. Bidding/Estimating/Proposals. Subcontractor/Crew Supervision Proficient in analyzing internal project controls and making recommendations for process improvements.</li> </ul> <p> Adept at managing the array of administrative and financial responsibilities that large-scale projects require. Accountable for daily reports that covers project status, responsibilities, and estimated time of project tasks. Led major infrastructure improvements on the nation's communications infrastructure for a variety of clients, including major system operators for telephone and cable TV to ensure timely completion of projects. Managed several multi-million optical network improvement projects for compliance with safety regulations and system mandates. Recognized as a valuable Project Manager who aims to complete each and every assignment in an innovative, efficient, and cost-effective manner - striving for excellence in all aspects of project work and assignments.</p> </div> </div> </div> <div class=""section"" id=""SECTION_HILT1080994213"" style=""padding-top:0px;""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_HILT1080994213""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_1080994213_1_726486150""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1"" id=""1080994213SKC11""> <ul> <li> Customer service</li> <li> Staff development</li> <li> Controlling costs</li> <li> Talent review</li> <li> Excellent communication skills</li> <li> Strong work ethic</li> <li> Employee relations</li> <li> Technical aptitude</li> <li> Motivated team player</li> <li> Goal-oriented</li> <li> POS systems knowledge</li> <li> Skilled problem solver</li> <li> Opening and closing procedures</li> </ul> </td> <td class=""field twocol_2"" id=""1080994213SKC21""> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR1080994214"" style=""padding-top:0px;""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_EXPR1080994214""> Work History</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_1080994214_1_726486151"" itemscope="""" itemtype=""https://schema.org/Organization""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""1080994214JSTD1""> 10/2014</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""1080994214EDDT1""> Current</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""1080994214JTIT1""> Area Manager</span> <span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""1080994214COMP1"" itemprop=""name""> Company Name</span> <span> – </span> <span class=""joblocation jobcity"" id=""1080994214JCIT1"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""1080994214JSTA1"" itemprop=""addressRegion""> State</span> <br/> </span> <span class=""jobline"" id=""1080994214JDES1"" itemprop=""description""> <ul> <li> Resolved conflicts promptly to promote a positive environment for customers.</li> <li> Transformed underperforming teams into productive, profitable teams.</li> <li> Dedicated to expanding client bases by building lasting relationships.</li> <li> Approached new tasks with enthusiasm and passion.</li> <li> Actively pursued personal learning and development opportunities.</li> <li> Strategically scheduled team members to maintain optimal staffing levels at all times.</li> <li> Supervised 4 Offices and 112 employees. </li> <li> Improved the the WIP and reduced the amount by 73% and brought in the WIP to 30-60 days from 511 Days.</li> <li> Currently Managing a 90 Mil contract with a total of 4 locations. </li> </ul> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_1080994214_2_726486152"" itemscope="""" itemtype=""https://schema.org/Organization""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""1080994214JSTD2""> 01/2014</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""1080994214EDDT2""> Current</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""1080994214JTIT2""> Corporate Senior Safety Manager</span> <span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""1080994214COMP2"" itemprop=""name""> Company Name</span> <span> – </span> <span class=""joblocation jobcity"" id=""1080994214JCIT2"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""1080994214JSTA2"" itemprop=""addressRegion""> State</span> <br/> </span> <span class=""jobline"" id=""1080994214JDES2"" itemprop=""description""> <ul> <li> Providing Safety training for 15 Offices in 5 States across the south east Maintaining Intelex data base for training and Incidents Purchasing of Safety related equipment for offices Investigations of Workers Comp claims, Auto Accidents, and General Liability damages Completion of JSO's in the field to ensure crews are following company procedures.</li> </ul> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_1080994214_3_726486153"" itemscope="""" itemtype=""https://schema.org/Organization""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""1080994214JSTD3""> 01/2013</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""1080994214EDDT3""> 09/2014</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""1080994214JTIT3""> Director Of Projects</span> <span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""1080994214COMP3"" itemprop=""name""> Company Name</span> <span> – </span> <span class=""joblocation jobcity"" id=""1080994214JCIT3"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""1080994214JSTA3"" itemprop=""addressRegion""> State</span> <br/> </span> <span class=""jobline"" id=""1080994214JDES3"" itemprop=""description""> <ul> <li> Obtained documents, clearances, certificates and approvals from local, state and federal agencies.</li> <li> Refined the projects that the company had that was is in jeopardy of loosing the contracts and bonds.</li> <li> Worked with the inspection company to get approvals for work completed and to be able to invoice completed jobs.</li> <li> Managed the customers issues to complete the time sensitive project within the contractal time lines to avoid LD's. </li> <li> Trained field personnel regarding safety and time management. </li> </ul> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_1080994214_4_726486154"" itemscope="""" itemtype=""https://schema.org/Organization""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""1080994214JSTD4""> 01/2011</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""1080994214EDDT4""> 01/2013</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""1080994214JTIT4""> Construction Manager</span> <span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""1080994214COMP4"" itemprop=""name""> Company Name</span> <span> – </span> <span class=""joblocation jobcity"" id=""1080994214JCIT4"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""1080994214JSTA4"" itemprop=""addressRegion""> State</span> <br/> </span> <span class=""jobline"" id=""1080994214JDES4"" itemprop=""description""> <ul> <li> Provided supervision and knowledge to crews building a Fiber Backbone for a Co-op power company.</li> <li> Maintained inventory and controlled costs regarding overtime, materials, fleet maintenance, and general office cost.</li> <li> Demonstrated ability in leading crews within the RUS/USDA SOP and specifications.</li> <li> Worked closely with the client to resolve issues and provide set time lines for completion to the customer as well as our corporate staff.</li> <li> Managed multiple development projects by monitoring limited resources while completing projects on time.</li> </ul> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_1080994214_5_726486155"" itemscope="""" itemtype=""https://schema.org/Organization""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""1080994214JSTD5""> 01/2007</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""1080994214EDDT5""> 01/2011</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""1080994214JTIT5""> Operations Manager/Owner</span> <span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""1080994214COMP5"" itemprop=""name""> Company Name</span> <span> – </span> <span class=""joblocation jobcity"" id=""1080994214JCIT5"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""1080994214JSTA5"" itemprop=""addressRegion""> State</span> <br/> </span> <span class=""jobline"" id=""1080994214JDES5"" itemprop=""description""> <ul> <li> Consistently led major infrastructure maintenance improvements on the nation's communications infrastructure for a variety of clients, which included: major system operators and integrators for telephone and cable TV.</li> <li> Provided full service project management solutions to major infrastructure firms in the management and supervision of assigned projects, as an extension of the client's team; managed projects from kickoff to signoff.</li> <li> Worked closely with Construction Management teams to provide detailed project plans for construction.</li> </ul> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_1080994214_6_726486156"" itemscope="""" itemtype=""https://schema.org/Organization""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""1080994214JSTD6""> 01/2006</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""1080994214EDDT6""> 01/2007</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""1080994214JTIT6""> Construction Project Manager</span> <span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""1080994214COMP6"" itemprop=""name""> Company Name</span> <span> – </span> <span class=""joblocation jobcity"" id=""1080994214JCIT6"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""1080994214JSTA6"" itemprop=""addressRegion""> State</span> <br/> </span> <span class=""jobline"" id=""1080994214JDES6"" itemprop=""description""> <ul> <li> Served as a short term contract manager managing all phases a fiber optic infrastructure upgrade, including: day to day operations, office and staff management, project budgets, Quality assurance and safety compliance.</li> <li> Possessed the key ability to help build strong teams through excellent communication skills and leadership.</li> <li> Prepared and maintained project-related documentation, to include quantities, materials, and payments.</li> <li> Management recognized for project management ability and drive to work through issues for on-time completion.</li> </ul> </span> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL1080994215"" style=""padding-top:0px;""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_SKLL1080994215""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_1080994215_1_726486157""> <div class=""field singlecolumn"" id=""1080994215FRFM1""> <p> Attention to detail with all things regarding budgets and P&L statements. Excellent communication with customers and non customers.</p> <p> Employee and Corp office relationship building.</p> <p> Technical adversity and very comfortable with must POS systems and data bases.</p> <p> Orical P6 scheduling and working knowledge of setting up schedules.</p> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC1080994216"" style=""padding-top:0px;""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_EDUC1080994216""> Education</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_1080994216_1_726486158"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization""> <span class=""dates_wrapper""> <span class=""jobdates"" id=""1080994216GRYR1""> 2010</span> </span> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""1080994216DGRE1"" itemprop=""name""> Bachelor of Science</span> <span> : </span> <span class=""programline"" id=""1080994216STUY1""> Information Technology</span> <br/> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""1080994216SCHO1"" itemprop=""name""> UNIVERSITY OF PHOENIX</span> <span> - </span> <span class=""joblocation jobcity"" id=""1080994216SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""1080994216SSTA1""> State</span> <br/> </span> <span class=""field"" id=""1080994216FRFM1""> Information Technology</span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_1080994216_2_726486159"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization""> <span class=""dates_wrapper""> <span class=""jobdates"" id=""1080994216GRYR2""> 2009</span> </span> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""1080994216DGRE2"" itemprop=""name""> Associates</span> <span> : </span> <span class=""programline"" id=""1080994216STUY2""> Telecommunications</span> <br/> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""1080994216SCHO2"" itemprop=""name""> UNIVERSITY OF PHOENIX</span> <span> - </span> <span class=""joblocation jobcity"" id=""1080994216SCIT2""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""1080994216SSTA2""> State</span> <br/> </span> <span class=""field"" id=""1080994216FRFM2""> <p> Telecommunications</p> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_1080994216_3_726486160"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization""> <span class=""dates_wrapper""> <span class=""jobdates"" id=""1080994216GRYR3""> 2015</span> </span> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""1080994216DGRE3"" itemprop=""name""> </span> <span class=""programline"" id=""1080994216STUY3""> OSHA 510 </span> <br/> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""1080994216SCHO3"" itemprop=""name""> The University of Tennessee - Knoxville</span> <span> - </span> <span class=""joblocation jobcity"" id=""1080994216SCIT3""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""1080994216SSTA3""> State</span> <br/> </span> <span class=""field"" id=""1080994216FRFM3""> <ul> <li> Professional development completed in Safety.</li> </ul> </span> </div> </div> </div> <div class=""section"" id=""SECTION_CERT1080994217"" style=""padding-top:0px;""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_CERT1080994217""> Certifications</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_1080994217_1_726486161""> <div class=""field singlecolumn"" id=""1080994217FRFM1""> <ul> <li> OSHA 510</li> <li> CPR Adult & Child</li> <li> First Responder Certification</li> </ul> </div> </div> </div> </div>",CONSTRUCTION62537660306," GUEST TEACHER Floral Designerwrite your own title I am a certified professional floral designer mentored by an AIFD founding member. I have participated and been a finalist in several National Competitions. I have owned my own business in Las Vegas starting at The Tropicana Hotel and built my businesses to the Las Vegas Hilton and Caesar's Palace. I have innovated different buying practices by utilizing national and international auctions when supply was low and demand was high. Highlights Skills Used Acquired fresh flowers from growers in both National and International regions Chose containers, vases, baskets, props etc. from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to compete on both a National and International Auction by the internet which required in depth knowledge of flowers Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design Instructed employees in all areas necessary to work in a full service florist Owner/Operator Garden of the Nile Flower Shop at Caesar's Palace - Las Vegas, NV - October 1991 to June 1995 Responsibilities Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Shopped both National and International Flower Auctions to acquire knowledge and best possible pricing necessary Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc. that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private [State Name] Teaching License Kind and empathetic Standardized testing techniques Urban public schools background Creative lesson planning Critical thinker Positive and encouraging Adept classroom manager Accomplishments Impacted the operation in any way necessary to keep all facets of the business running smoothly Excellent Design Talent - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score Skills Used Negotiated with Hotel Management to acquire square footage and terms of the lease for The Garden of the Nile Flower Shop in Caesar's Palace Designed with approval of Hotel Management the store's layout and hours of operation Acquired fresh flowers from growers in both National and International regions Chose containers, vases, baskets, props etc. from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to compete on both a National and International Auction via the Internet Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc. Required in every facet of owning and operating a full service florist President Island Wedding Chapel at the Tropicana Hotel - Las Vegas, NV - September 1990 to December 1993 Responsibilities Negotiated the lease of the first ever free standing wedding chapel on a Hotel property Formed a corporation with a board of directors Chose the location, architecture and oversaw the building of the chapel Hired a manager who hired employees and oversaw the day to day operations and was responsible for all licenses, employment taxes, insurance, obligations to the hotel as per lease agreement, the filing of all quarterly forms and the presentation of monthly business to the board of directors Continuously interfaced with hotel department management concerning hotel accommodations for wedding guests, five separate reception areas, catering and all facets of producing a successful wedding experience. Accomplishments Pioneered the concept of a free standing chapel on a hotel property that was privately owned The Island Wedding Chapel was the first and the last that followed this concept Skills Used Promoted a respectable venue to host a wedding in 1990 under private ownership Upgraded the smaller wedding choices for couples not choosing to use a grand ballroom in a hotel or some of the seedy type of establishments that Las Vegas became synonymous for during that era Resulted in hotels getting involved in smaller wedding venues which has changed the entire business of weddings from 1990 to the present; unfortunately, none are no longer privately owned Owner/Operator Tropicana Hotel Florist - Las Vegas, NV - April 1986 to December 1993 Responsibilities Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Shopped both National and International Flower Auctions to acquire knowledge and best possible pricing necessary Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc. that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Accomplishments Promoted and performed excellent Design skills - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score. Impacted the operation in any way necessary to keep all facets of the business running smoothly and successfully Skills Used Successfully negotiated a lease with the Management of the Tropicana Hotel Appointed a small kiosk area which housed a counter and room enough for a small cooler. Negotiated and was successful in doubling the space originally appointed in less than a year Interfaced with the Purchasing Department by providing prototypes of regularly scheduled design placements Interfaced with various department heads for large convention arrangements and decorations, party arrangements and seasonal decorations Designed with approval of Hotel Management the store's layout and hours of operation Chose containers, vases, baskets, props etc. from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to competively purchase product from the Los Angles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc. Required in every facet of owning and operating a full service florist Owner/Operator Las Vegas Hilton Florist - Las Vegas, NV - April 1989 to August 1993 Responsibilities Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc. that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Accomplishments Impacted the operation in any way necessary to keep all facets of the business running smoothly Promoted and performed excellent design talent - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score. Skills Used Negotiated with Hotel Management to acquire square footage and terms of the lease for The Las Vegas Hilton Florist Interfaced with the Purchasing Department by providing prototypes of regularly scheduled design placements Interfaced with various department heads for large convention arrangements and decorations, party arrangements and seasonal decorations Designed with approval of Hotel Management the store's layout and hours of operation Chose containers, vases, baskets, props etc. from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to competively purchase product from the Los Angles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc. Required in every facet of owning and operating a full service florist Owner/Operator Desert Flower - Las Vegas, NV - January 1988 to June 1993 Responsibilities Promoted and performed excellent Design skills Acquired fresh flowers from growers in both National and International regions to promote a wider variety of flowers at a more favorable price point. Chose containers, vases, baskets, props etc. from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to compete for product at the Los Angeles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve their own method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc. Required in every facet of owning and operating a full service florist Accomplishments Promoted and performed excellent Design skills - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score. Impacted the operation in any way necessary to keep all facets of the business running smoothly and successfully Skills Used Interfaced with the State of Nevada Taxation Department to purchase business at auction as a result of a tax lien Negotiated to lease same space as former tenant to prevent interruption of business Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Acquired the skills necessary to competively purchase product from the Los Angeles Flower Auction Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc. that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc. Required in every facet of owning and operating a full service florist Owner Frowners R Us - Las Vegas, NV - January 1986 to June 1992 Responsibilities Promoted and performed excellent Design skills Acquired fresh flowers from growers in both National and International regions to promote a wider variety of flowers at a more favorable price point. Chose containers, vases, baskets, props etc. from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to compete for product at the Los Angeles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve their own method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc. Required in every facet of owning and operating a full service florist Accomplishments Promoted and performed excellent Design skills - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score. Impacted the operation in any way necessary to keep all facets of the business running smoothly and successfully Skills Used Chose a location and designed the layout of the shop's interior Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Acquired the skills necessary to competively purchase product from the Los Angeles Flower Auction Interfaced with several hotel management staffs and purchasing agents Produced all prototypes of floral designs, etc. that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private. Experience Guest Teacher October 2012 to October 2015 Company Name － City , State Presented all class material and policies accurately and clearly for numerous classes each semester. Lead Floral Designer June 2005 to April 2011 Company Name － City , State Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Shopped both National and International Markets to acquire knowledge and best possible pricing necessary Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc. that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Accomplishments Impacted the operation in any way necessary to keep all facets of the business running smoothly Excellent Design Talent - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score. High School Substitute Teacher October 2012 to October 2015 Company Name － City , State Interacted with students Presented students with their assignment Assisted in helping with their assignment Responsible to the teacher for the completion of assignments Monitored student behavior Responsible for attendance of students Accomplishments Enjoyed interacting with the students. Assisted students with their assignments Individualized both instruction and behavior of assigned students Incorporated subject matter with the present time that students would have a better understanding of the relevancy of the subject matter Listed on the Preferred Teacher's List for several schools Skills Used Utilized strict behavioral rules in order that the students could comprehend their assignment without unnecessary distraction Worked with students and suggested various approaches that students may complete their assignment Vigilant in knowing where students were at any given time Promptly arrived at assigned school Followed all rules and regulations as determined by Clark County School System. Education Mixology , 2012 National Bartender's School － City , State , USA After my husband's death, I wished to participate in some creative work that was not utilizing flowers as my medium of design. I enjoyed and did very well with my study and certification in mixology. It was fun and as a natural educator, I was able to help younger students and to give them confidence. I have not pursued a position as I became a full time guest teacher with Clark County School District. I resigned as a guest teacher on 10/10/2015. At this time anything is possible. I am positive, helpful and love to be involved in the social world. Advanced Licensed Certified Floral Designer , 1978 Louisiana State University and Agricultural & Mechanical College － City , State , USA I successfully completed the course in suggested time. I was trained and mentored by an AIFD founding member. I passed the exam on my first try and was the only student at that time that passed the written exam with a score of 100 percent. I have had many successful floral businesses. I pioneered a number of unusual trends. I negotiated hotel contracts I interfaced with purchasing departments to secure purchase orders. I trained many designers that are now employed with hotels. Bachelor of Arts : Secondary Education , 1971 Southeastern Louisiana University － City , State , USA Successfully taught High School English and Social Studies on a full time basis from 1971 thru 1983. Placed many students into National and Regional Exams Pleased that many of my students have kept in contact with me. Very proud that I was part of their success. Skills instruction, inventory, Market, pricing, purchasing, Teacher, Advanced Floral Designer, Entrepenuer Additional Information Authorized to work in the US for any employer ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME690461607"" style=""padding-top:0px;""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_690461607_1_448219074"" style=""padding-top:0px;""> <div class=""name thinbottomborder"" itemprop=""name""> <span class=""field"" id=""690461607FNAM1""> </span> <span> </span> <span class=""field"" id=""690461607LNAM1""> GUEST TEACHER</span> </div> <div class=""myGap""> </div> <div class=""lowerborder thinbottomborder""> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM690461623"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_SUMM690461623""> Floral Designerwrite your own title</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_690461623_1_448222289"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""690461623FRFM1""> <span> I am a certified professional floral designer mentored by an AIFD founding member. I have participated and been a finalist in several National Competitions. I have owned my own business in Las Vegas starting at The Tropicana Hotel and built my businesses to the Las Vegas Hilton and Caesar's Palace. I have innovated different buying practices by utilizing national and international auctions when supply was low and demand was high.</span> </div> </div> </div> <div class=""section"" id=""SECTION_HILT690461619"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_HILT690461619""> Highlights</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_690461619_1_448219085"" style=""padding-top:0px;""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1 charspace"" id=""690461619SKC11""> <ul> <li> Skills Used</li> <li> Acquired fresh flowers from growers in both National and International regions</li> <li> Chose containers, vases, baskets, props etc. from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas</li> <li> Educated myself by studying the Market for current and future trends</li> <li> Acquired the skills necessary to compete on both a National and International Auction by the internet which required in depth knowledge of flowers</li> <li> Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design</li> <li> Instructed employees in all areas necessary to work in a full service florist</li> <li> Owner/Operator</li> <li> Garden of the Nile Flower Shop at Caesar's Palace - Las Vegas, NV - October 1991 to June 1995</li> <li> Responsibilities</li> <li> Hired and Terminated Employees</li> <li> Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items</li> <li> Kept abreast of current and future trends in floral industry</li> <li> Shopped both National and International Flower Auctions to acquire knowledge and best possible pricing necessary</li> <li> Interfaced with hotel management and purchasing agents</li> <li> Produced all prototypes of floral designs, etc. that designers could copy</li> <li> Inspected each design before it was delivered</li> <li> Kept personal knowledge of customers private</li> </ul> <span> <font color=""#0000ff""> [State Name]</font> Teaching License </span> </td> <td class=""field twocol_2 charspace"" id=""690461619SKC21""> <ul> <li> Kind and empathetic</li> <li> Standardized testing techniques</li> <li> Urban public schools background</li> <li> Creative lesson planning</li> <li> Critical thinker</li> <li> Positive and encouraging</li> <li> Adept classroom manager</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_ACCM690461610"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_ACCM690461610""> Accomplishments</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_690461610_1_448219079"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""690461610FRFM1""> <ul> <li> Impacted the operation in any way necessary to keep all facets of the business running smoothly Excellent Design Talent - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score Skills Used Negotiated with Hotel Management to acquire square footage and terms of the lease for The Garden of the Nile Flower Shop in Caesar's Palace Designed with approval of Hotel Management the store's layout and hours of operation Acquired fresh flowers from growers in both National and International regions Chose containers, vases, baskets, props etc.</li> <li> from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to compete on both a National and International Auction via the Internet Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc.</li> <li> Required in every facet of owning and operating a full service florist President Island Wedding Chapel at the Tropicana Hotel - Las Vegas, NV - September 1990 to December 1993 Responsibilities Negotiated the lease of the first ever free standing wedding chapel on a Hotel property Formed a corporation with a board of directors Chose the location, architecture and oversaw the building of the chapel Hired a manager who hired employees and oversaw the day to day operations and was responsible for all licenses, employment taxes, insurance, obligations to the hotel as per lease agreement, the filing of all quarterly forms and the presentation of monthly business to the board of directors Continuously interfaced with hotel department management concerning hotel accommodations for wedding guests, five separate reception areas, catering and all facets of producing a successful wedding experience.</li> <li> Accomplishments Pioneered the concept of a free standing chapel on a hotel property that was privately owned The Island Wedding Chapel was the first and the last that followed this concept Skills Used Promoted a respectable venue to host a wedding in 1990 under private ownership Upgraded the smaller wedding choices for couples not choosing to use a grand ballroom in a hotel or some of the seedy type of establishments that Las Vegas became synonymous for during that era Resulted in hotels getting involved in smaller wedding venues which has changed the entire business of weddings from 1990 to the present; unfortunately, none are no longer privately owned Owner/Operator Tropicana Hotel Florist - Las Vegas, NV - April 1986 to December 1993 Responsibilities Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Shopped both National and International Flower Auctions to acquire knowledge and best possible pricing necessary Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc.</li> <li> that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Accomplishments Promoted and performed excellent Design skills - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score.</li> <li> Impacted the operation in any way necessary to keep all facets of the business running smoothly and successfully Skills Used Successfully negotiated a lease with the Management of the Tropicana Hotel Appointed a small kiosk area which housed a counter and room enough for a small cooler.</li> <li> Negotiated and was successful in doubling the space originally appointed in less than a year Interfaced with the Purchasing Department by providing prototypes of regularly scheduled design placements Interfaced with various department heads for large convention arrangements and decorations, party arrangements and seasonal decorations Designed with approval of Hotel Management the store's layout and hours of operation Chose containers, vases, baskets, props etc.</li> <li> from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to competively purchase product from the Los Angles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc.</li> <li> Required in every facet of owning and operating a full service florist Owner/Operator Las Vegas Hilton Florist - Las Vegas, NV - April 1989 to August 1993 Responsibilities Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc.</li> <li> that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Accomplishments Impacted the operation in any way necessary to keep all facets of the business running smoothly Promoted and performed excellent design talent - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score.</li> <li> Skills Used Negotiated with Hotel Management to acquire square footage and terms of the lease for The Las Vegas Hilton Florist Interfaced with the Purchasing Department by providing prototypes of regularly scheduled design placements Interfaced with various department heads for large convention arrangements and decorations, party arrangements and seasonal decorations Designed with approval of Hotel Management the store's layout and hours of operation Chose containers, vases, baskets, props etc.</li> <li> from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to competively purchase product from the Los Angles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc.</li> <li> Required in every facet of owning and operating a full service florist Owner/Operator Desert Flower - Las Vegas, NV - January 1988 to June 1993 Responsibilities Promoted and performed excellent Design skills Acquired fresh flowers from growers in both National and International regions to promote a wider variety of flowers at a more favorable price point.</li> <li> Chose containers, vases, baskets, props etc.</li> <li> from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to compete for product at the Los Angeles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve their own method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc.</li> <li> Required in every facet of owning and operating a full service florist Accomplishments Promoted and performed excellent Design skills - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score.</li> <li> Impacted the operation in any way necessary to keep all facets of the business running smoothly and successfully Skills Used Interfaced with the State of Nevada Taxation Department to purchase business at auction as a result of a tax lien Negotiated to lease same space as former tenant to prevent interruption of business Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Acquired the skills necessary to competively purchase product from the Los Angeles Flower Auction Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc.</li> <li> that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc.</li> <li> Required in every facet of owning and operating a full service florist Owner Frowners R Us - Las Vegas, NV - January 1986 to June 1992 Responsibilities Promoted and performed excellent Design skills Acquired fresh flowers from growers in both National and International regions to promote a wider variety of flowers at a more favorable price point.</li> <li> Chose containers, vases, baskets, props etc.</li> <li> from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to compete for product at the Los Angeles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve their own method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc.</li> <li> Required in every facet of owning and operating a full service florist Accomplishments Promoted and performed excellent Design skills - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score.</li> <li> Impacted the operation in any way necessary to keep all facets of the business running smoothly and successfully Skills Used Chose a location and designed the layout of the shop's interior Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Acquired the skills necessary to competively purchase product from the Los Angeles Flower Auction Interfaced with several hotel management staffs and purchasing agents Produced all prototypes of floral designs, etc.</li> <li> that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private.</li> </ul> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR690461609"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_EXPR690461609""> Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_690461609_1_448219076"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""690461609JTIT1""> Guest Teacher</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""690461609JSTD1""> October 2012</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""690461609EDDT1""> October 2015</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""690461609COMP1"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""690461609JCIT1"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""690461609JSTA1"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""690461609JDES1"" itemprop=""description""> <span> Presented all class material and policies accurately and clearly for <font color=""#000"" style=""color: rgb(0, 0, 0);""> numerous classes each semester.</font> </span> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_690461609_2_448219078"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""690461609JTIT2""> Lead Floral Designer</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""690461609JSTD2""> June 2005</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""690461609EDDT2""> April 2011</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""690461609COMP2"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""690461609JCIT2"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""690461609JSTA2"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""690461609JDES2"" itemprop=""description""> <ul> <li> Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Shopped both National and International Markets to acquire knowledge and best possible pricing necessary Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc.</li> <li> that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Accomplishments Impacted the operation in any way necessary to keep all facets of the business running smoothly Excellent Design Talent - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_690461609_3_448219077"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""690461609JTIT3""> High School Substitute Teacher</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""690461609JSTD3""> October 2012</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""690461609EDDT3""> October 2015</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""690461609COMP3"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""690461609JCIT3"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""690461609JSTA3"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""690461609JDES3"" itemprop=""description""> <ul> <li> Interacted with students Presented students with their assignment Assisted in helping with their assignment Responsible to the teacher for the completion of assignments Monitored student behavior Responsible for attendance of students Accomplishments Enjoyed interacting with the students.</li> <li> Assisted students with their assignments Individualized both instruction and behavior of assigned students Incorporated subject matter with the present time that students would have a better understanding of the relevancy of the subject matter Listed on the Preferred Teacher's List for several schools Skills Used Utilized strict behavioral rules in order that the students could comprehend their assignment without unnecessary distraction Worked with students and suggested various approaches that students may complete their assignment Vigilant in knowing where students were at any given time Promptly arrived at assigned school Followed all rules and regulations as determined by Clark County School System.</li> </ul> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC690461611"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_EDUC690461611""> Education</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_690461611_1_448219080"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""690461611DGRE1"" itemprop=""name""> </span> <span class=""programline"" dependency=""STUY"" id=""690461611STUY1""> Mixology</span> <span> , </span> <span class=""jobdates"" id=""690461611GRYR1""> 2012</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""690461611SCHO1"" itemprop=""name""> National Bartender's School</span> <span> － </span> <span class=""joblocation jobcity"" id=""690461611SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""690461611SSTA1""> State</span> <span> , </span> <span class=""joblocation jobstate"" id=""690461611SCNT1""> USA</span> </span> <span class=""paddedline""> <span class=""field"" id=""690461611FRFM1""> <div> After my husband's death, I wished to participate in some creative work that was not utilizing flowers as my medium of design.</div> <div> I enjoyed and did very well with my study and certification in mixology.</div> <div> It was fun and as a natural educator, I was able to help younger students and to give them confidence.</div> <div> I have not pursued a position as I became a full time guest teacher with Clark County School District. I resigned as a guest teacher on 10/10/2015. At this time anything is possible. I am positive, helpful and love to be involved in the social world.</div> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_690461611_2_448219081"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""690461611DGRE2"" itemprop=""name""> </span> <span class=""programline"" dependency=""STUY"" id=""690461611STUY2""> Advanced Licensed Certified Floral Designer</span> <span> , </span> <span class=""jobdates"" id=""690461611GRYR2""> 1978</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""690461611SCHO2"" itemprop=""name""> Louisiana State University and Agricultural & Mechanical College</span> <span> － </span> <span class=""joblocation jobcity"" id=""690461611SCIT2""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""690461611SSTA2""> State</span> <span> , </span> <span class=""joblocation jobstate"" id=""690461611SCNT2""> USA</span> </span> <span class=""paddedline""> <span class=""field"" id=""690461611FRFM2""> <div> I successfully completed the course in suggested time.</div> <div> I was trained and mentored by an AIFD founding member.</div> <div> I passed the exam on my first try and was the only student at that time that passed the written exam with a score of 100 percent.</div> <div> I have had many successful floral businesses.</div> <div> I pioneered a number of unusual trends.</div> <div> I negotiated hotel contracts</div> <div> I interfaced with purchasing departments to secure purchase orders.</div> <div> I trained many designers that are now employed with hotels.</div> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_690461611_3_448235876"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""690461611DGRE3"" itemprop=""name""> Bachelor of Arts</span> <span> : </span> <span class=""programline"" dependency=""STUY"" id=""690461611STUY3""> Secondary Education</span> <span> , </span> <span class=""jobdates"" id=""690461611GRYR3""> 1971</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""690461611SCHO3"" itemprop=""name""> Southeastern Louisiana University</span> <span> － </span> <span class=""joblocation jobcity"" id=""690461611SCIT3""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""690461611SSTA3""> State</span> <span> , </span> <span class=""joblocation jobstate"" id=""690461611SCNT3""> USA</span> </span> <span class=""paddedline""> <span class=""field"" id=""690461611FRFM3""> <div> Successfully taught High School English and Social Studies on a full time basis from 1971 thru 1983.</div> <div> Placed many students into National and Regional Exams</div> <div> Pleased that many of my students have kept in contact with me. Very proud that I was part of their success.</div> <div> </div> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL690461620"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_SKLL690461620""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_690461620_1_448219086"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""690461620FRFM1""> instruction, inventory, Market, pricing, purchasing, Teacher, Advanced Floral Designer, Entrepenuer</div> </div> </div> <div class=""section"" id=""SECTION_ADDI690461621"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_ADDI690461621""> Additional Information</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_690461621_1_448219087"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""690461621FRFM1""> <ul> <li> Authorized to work in the US for any employer</li> </ul> </div> </div> </div> </div>",TEACHER62675156649," SALES ASSOCIATE/CASHIER Summary Nine years of experience providing customer support ·Managed a high-volume workload within a deadline-driven environment · Pleasant and professional demeanor · Once well with little to no supervision · Excels in a busy environment, customer service, inventory and taking responsibility of assigned work. Friendly Sales Associate proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker and team player. Key Skills Verbal Communication Initiative Flexibility Experience 01/2016 to Current Sales Associate/Cashier Company Name － City , State Met incoming customers and provided immediate assistance. Listened to customer needs and preferences to provide accurate advice. Trained all new sales employees on effective techniques. Reviewed purchases for fraudulent activities. Worked flexible schedule to accommodate changing customer levels. Answered incoming telephone calls with professional and knowledgeable responses. 07/2012 to 01/2013 Company Name － City , State I make and answer phone call regarding clients billing issues627I greet greet clients to the gym and answer any and all question they may have. 11/2009 to 01/2016 Sales Associate Company Name － City , State Maintain a neat and clean stock room. Trusted to handle monetary transactions, cashier. Perform opening and closing procedures. Follow through with customer questions, concerns, and escalated issues when needed to management in628regard to customers complaints. Determine customer's needs and help customer's make smart choices. Perform product sales and customer service by suggesting additional add-ons or features that the customer629was not aware of630Skills used. Outstanding customer service. Offered solutions to customer problems. Legendary customer service. Always punctual(Never Called Out). Company Name － City , State Education and Training 2010 Business and Computer science Norwalk Community College － City , State Skills billing, cashier, closing, clients, customer service, features, neat, ons, sales, phone Additional Information AWARDS631Victoria's Secret632August 2014633Employee of the month634Victoria Secret635August 2015636Employee of the month Activities and Honors Victoria's Secret Employee for the month August 2015 ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME1019854752"" style=""padding-top:0px;""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_1019854752_1_677751011"" style=""padding-top:0px;""> <div class=""name thinbottomborder"" itemprop=""name""> <span class=""field fName"" id=""1019854752FNAM1""> </span> <span> </span> <span class=""field"" id=""1019854752LNAM1""> SALES ASSOCIATE/CASHIER</span> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM1019854756"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SUMM1019854756""> Summary</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_1019854756_1_677751016"" style=""padding-top:0px;""> <div class=""field singlecolumn noPind"" id=""1019854756FRFM1""> <div> Nine years of experience providing customer support ·Managed a high-volume workload within a deadline-driven environment · Pleasant and professional demeanor · Once well with little to no supervision · Excels in a busy environment, customer service, inventory and taking responsibility of assigned work.</div> <div> </div> <div> <span class=""""> Friendly Sales Associate proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker and team player.</span> </div> <div> <span class=""""> </span> </div> <div> <span class=""""> </span> </div> <div> </div> </div> </div> </div> <div class=""section"" id=""SECTION_HILT1019854759"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_HILT1019854759""> Key Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_1019854759_1_677754118"" style=""padding-top:0px;""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1"" id=""1019854759SKC11""> <ul> <li> Verbal Communication</li> <li> Initiative</li> <li> Flexibility</li> </ul> </td> <td class=""field twocol_2"" id=""1019854759SKC21""> <p> <strong> </strong> <br/> </p> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR1019854754"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EXPR1019854754""> Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_1019854754_1_677760612"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""1019854754JSTD1""> 01/2016</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""1019854754EDDT1""> Current</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""1019854754JTIT1""> Sales Associate/Cashier</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""1019854754COMP1"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""1019854754JCIT1"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""1019854754JSTA1"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""1019854754JDES1"" itemprop=""description""> <ul> <li> <span class=""""> Met incoming customers and provided immediate assistance. <br/> <span class=""""> </span> <span class=""""> Listened to customer needs and preferences to provide accurate advice.<span class=""""> </span> </span> </span> <span class=""""> <span class=""""> <span class=""""> </span> </span> </span> </li> <li> <span class=""""> <span class=""""> <span class=""""> Trained all new sales employees on effective techniques.</span> </span> </span> <span class=""""> <span class=""""> <span class=""""> </span> <span class=""""> <span class=""""> </span> </span> </span> </span> </li> <li> <span class=""""> <span class=""""> <span class=""""> <span class=""""> </span> </span> </span> </span> <span class=""""> <span class=""""> <span class=""""> <span class=""""> Reviewed purchases for fraudulent activities.<br/> <span class=""""> </span> <span class=""""> Worked flexible schedule to accommodate changing customer levels.<span class=""""> <br/> </span> </span> </span> </span> </span> </span> </li> <li> <span class=""""> <span class=""""> <span class=""""> <span class=""""> <span class=""""> <span class=""""> Answered incoming telephone calls with professional and knowledgeable responses. </span> </span> </span> </span> </span> </span> </li> </ul> <div> <span class=""""> <span class=""""> </span> </span> </div> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_1019854754_2_677751014"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""1019854754JSTD2""> 07/2012</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""1019854754EDDT2""> 01/2013</span> </span> <div class=""singlecolumn""> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""1019854754COMP2"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""1019854754JCIT2"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""1019854754JSTA2"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""1019854754JDES2"" itemprop=""description""> <ul> <li> I make and answer phone call regarding clients billing issues637I greet greet clients to the gym and answer any and all question they may have.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_1019854754_3_677751013"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""1019854754JSTD3""> 11/2009</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""1019854754EDDT3""> 01/2016</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""1019854754JTIT3""> Sales Associate</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""1019854754COMP3"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""1019854754JCIT3"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""1019854754JSTA3"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""1019854754JDES3"" itemprop=""description""> <ul> <li> Maintain a neat and clean stock room.</li> <li> Trusted to handle monetary transactions, cashier.</li> <li> Perform opening and closing procedures.</li> <li> Follow through with customer questions, concerns, and escalated issues when needed to management in638regard to customers complaints.</li> <li> Determine customer's needs and help customer's make smart choices.</li> <li> Perform product sales and customer service by suggesting additional add-ons or features that the customer639was not aware of640Skills used.</li> <li> Outstanding customer service.</li> <li> Offered solutions to customer problems.</li> <li> Legendary customer service.</li> <li> Always punctual(Never Called Out).</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_1019854754_4_677759923"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""1019854754COMP4"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""1019854754JCIT4"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""1019854754JSTA4"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""1019854754JDES4"" itemprop=""description""> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC1019854755"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EDUC1019854755""> Education and Training</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_1019854755_1_677751015"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" id=""1019854755GRYR1""> 2010</span> </span> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""1019854755DGRE1"" itemprop=""name""> </span> <span class=""programline"" id=""1019854755STUY1""> Business and Computer science</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""1019854755SCHO1"" itemprop=""name""> Norwalk Community College</span> <span class=""statesWrapper""> － </span> <span class=""joblocation jobcity"" id=""1019854755SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""1019854755SSTA1""> State</span> <span class=""joblocation jobstate"" id=""1019854755SCNT1""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""1019854755FRFM1""> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL1019854757"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SKLL1019854757""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_1019854757_1_677751017"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""1019854757FRFM1""> billing, cashier, closing, clients, customer service, features, neat, ons, sales, phone</div> </div> </div> <div class=""section"" id=""SECTION_ADDI1019854758"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_ADDI1019854758""> Additional Information</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_1019854758_1_677751018"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""1019854758FRFM1""> <ul> <li> AWARDS641Victoria's Secret642August 2014643Employee of the month644Victoria Secret645August 2015646Employee of the month</li> </ul> </div> </div> </div> <div class=""section"" id=""SECTION_AFIL1019854760"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_AFIL1019854760""> Activities and Honors</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_1019854760_1_677769017"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""1019854760FRFM1""> <div> Victoria's Secret</div> <ul> <li> Employee for the month August 2015<br/> </li> </ul> </div> </div> </div> </div>",FITNESS64710734870," CONSTRUCTION Summary The purpose of submitting my resume to your company is to obtain a position with the opportunity to utilize my training and skills in the technician industry. I am experienced in warehouse and technician field -wiring 508 A UL soft starters, hard starters while assuring a high level of excellent customer service and satisfaction with maximum productivity; and maintaining a clean and safe warehouse. Also with security experience with skills in Microsoft Office Applications including Word, Excel, CCTV and PowerPoint; I am also competent in customer service satisfaction for installing direct TV and having the ability to gain knowledge of certain products and being able to sell them to the public. I have solid leadership and communication skills. I am also a positive person willing to take on different tasks and eager to learn. These skills are exemplified in my previous employment with Sprecher + Schuh. As a Wire-man and a Warehouse worker my duties ranged from being able to sale products to answering inquires or repair and wiring enclosures.648By applying for this position will allow me to expand professionally and develop and learn new skills. I am a team player-I enjoy being a positive outlet for my fellow co-workers and contributed to the success of others.649I would like to thank you all, for your time and consideration. Enclosed is a copy of my resume containing my contact information and my work history. Thanks to all again.650Sincerely,651Edgardo M. Dubose To secure a position that will utilize my training and skills in the manufacturing industry to contribute to the success of the organization. Managing employees and projects652· Competent in Microsoft Applications-Word, Excel, PowerPoint653· Maintain solid communication skills-oral and written654· Ability t remain focus and productive daily while managing repetitive tasks655· Knowledge of chemical labeling and mixing656· Quality control 657· Manufacturing work place658· Operating sit-down Forklift Highlights Immaculate Customer Service Driver Safety Test Certificate Certified to work with Autistic Individuals Security Certification- Levels 1, 2, 3 Forklift and Pallet Jack Certificate Ebiz, Management, professional Team lead training Hvac, Emergency Life crisis building evacuation skills Chemicals Understanding and reaction Experience 01/2014 to 01/2015 Construction Company Name － City , State Construction of houses. Subcontract with Aslide. Applying Sofit, Siding. Use of saw, hammer, drill, tape measure etc. Covers up wood on home exterior. 01/2014 to 01/2014 Wire-man Assembler Company Name － City , State Assemble Chromatograph. Build product from scratch. Inspect all products before use. Apply circuit board. Soldering. Wire. Inspect for shipping. Used power tools. 01/2011 to 01/2013 Wire-man Company Name － City , State Read electronic circuits schematics. Circuit board and soldering. Wire. Multi-task using voltage reading for assembly production. Use of power tools and understand the basic of mechanics with tools. Install and repair electric wire. Build soft starters, hard starters. Drill and Tap. Assemble Enclosure. 01/2011 to 01/2012 Security Guard Company Name － City , State Front desk answer phones supplying customer service. HVAC systems, elevators. Security cameras. Patrol building secure. 01/2010 to 01/2012 Technician Company Name － City , State Consult helping customers plan for direct TV. Multi-tasking building satellites while installing,. Assigning membership and handling account information. Install wire outlets, cut wire, ground wire, check for output of wire. Use of power tools drills, saws etc. Birddogs used to find signals. 01/2009 to 01/2009 Supervisor Company Name － City , State Provided excellent customer service and satisfaction. Fielded phone calls and emails. Managed inventory. Maintained building equipment. Supervised employees. Track incoming and outgoing packages. Assemble appliances and furniture. 01/2004 to 01/2008 Sales Representative/Care Provider Company Name － City , State Sale Representative for incoming patients. Scheduled appointments for potential clients to visit the site. Answered inquires about the benefits and services of the site. Provided potential clients with different services and packages. Responded and directed all complex incoming calls. Maintain a daily log of appointments. Maintain clean, working and livable environment for patients. Resolved customer service inquires regarding: Billing and payments schedules and Benefits. Authorization for treatments and medicine. Education Fire Science BAKERSFIELD COLLEGE － City , State Fire Science HOUSTON COMMUNITY COLLEGE － City , State Skills basic, Benefits, Billing, clients, excellent customer service, customer service, Forklift, hammer, HVAC, Inspect, inventory, Team lead, Multi-tasking, Pallet Jack, cameras, power tools, reading, Read, Safety, schematics, shipping, Soldering, tape measure, answer phones, phone, TV ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME903503938"" style=""padding-top:0px;""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_903503938_1_592665288"" style=""padding-top:0px;""> <div class=""name thinbottomborder"" itemprop=""name""> <span class=""field fName"" id=""903503938FNAM1""> </span> <span> </span> <span class=""field"" id=""903503938LNAM1""> CONSTRUCTION</span> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM903503942"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SUMM903503942""> Summary</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_903503942_1_592665299"" style=""padding-top:0px;""> <div class=""field singlecolumn noPind"" id=""903503942FRFM1""> The purpose of submitting my resume to your company is to obtain a position with the opportunity to utilize my training and skills in the technician industry. I am experienced in warehouse and technician field -wiring 508 A UL soft starters, hard starters while assuring a high level of excellent customer service and satisfaction with maximum productivity; and maintaining a clean and safe warehouse. Also with security experience with skills in Microsoft Office Applications including Word, Excel, CCTV and PowerPoint; I am also competent in customer service satisfaction for installing direct TV and having the ability to gain knowledge of certain products and being able to sell them to the public. I have solid leadership and communication skills. I am also a positive person willing to take on different tasks and eager to learn. These skills are exemplified in my previous employment with Sprecher + Schuh. As a Wire-man and a Warehouse worker my duties ranged from being able to sale products to answering inquires or repair and wiring enclosures.659By applying for this position will allow me to expand professionally and develop and learn new skills. I am a team player-I enjoy being a positive outlet for my fellow co-workers and contributed to the success of others.660I would like to thank you all, for your time and consideration. Enclosed is a copy of my resume containing my contact information and my work history. Thanks to all again.661Sincerely,662Edgardo M. Dubose To secure a position that will utilize my training and skills in the manufacturing industry to contribute to the success of the organization. Managing employees and projects663· Competent in Microsoft Applications-Word, Excel, PowerPoint664· Maintain solid communication skills-oral and written665· Ability t remain focus and productive daily while managing repetitive tasks666· Knowledge of chemical labeling and mixing667· Quality control 668· Manufacturing work place669· Operating sit-down Forklift</div> </div> </div> <div class=""section"" id=""SECTION_HILT903503943"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_HILT903503943""> Highlights</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_903503943_1_592665300"" style=""padding-top:0px;""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1"" id=""903503943SKC11""> <ul> <li> Immaculate Customer Service </li> <li> Driver Safety Test Certificate</li> <li> Certified to work with Autistic Individuals</li> <li> Security Certification- Levels 1, 2, 3</li> <li> Forklift and Pallet Jack Certificate</li> <li> Ebiz, Management, professional</li> <li> Team lead training</li> <li> Hvac, Emergency</li> <li> Life crisis building evacuation skills</li> <li> Chemicals Understanding and reaction</li> </ul> </td> <td class=""field twocol_2"" id=""903503943SKC21""> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_ACCM903504338"" style=""padding-top:0px;""> </div> <div class=""section"" id=""SECTION_EXPR903503940"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EXPR903503940""> Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_903503940_1_592665290"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""903503940JSTD1""> 01/2014</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""903503940EDDT1""> 01/2015</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""903503940JTIT1""> Construction</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""903503940COMP1"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""903503940JCIT1"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""903503940JSTA1"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""903503940JDES1"" itemprop=""description""> <ul> <li> Construction of houses.</li> <li> Subcontract with Aslide.</li> <li> Applying Sofit, Siding.</li> <li> Use of saw, hammer, drill, tape measure etc.</li> <li> Covers up wood on home exterior.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_903503940_2_592665291"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""903503940JSTD2""> 01/2014</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""903503940EDDT2""> 01/2014</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""903503940JTIT2""> Wire-man Assembler</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""903503940COMP2"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""903503940JCIT2"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""903503940JSTA2"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""903503940JDES2"" itemprop=""description""> <ul> <li> Assemble Chromatograph.</li> <li> Build product from scratch.</li> <li> Inspect all products before use.</li> <li> Apply circuit board.</li> <li> Soldering.</li> <li> Wire.</li> <li> Inspect for shipping.</li> <li> Used power tools.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_903503940_3_592665292"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""903503940JSTD3""> 01/2011</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""903503940EDDT3""> 01/2013</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""903503940JTIT3""> Wire-man</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""903503940COMP3"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""903503940JCIT3"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""903503940JSTA3"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""903503940JDES3"" itemprop=""description""> <ul> <li> Read electronic circuits schematics.</li> <li> Circuit board and soldering.</li> <li> Wire.</li> <li> Multi-task using voltage reading for assembly production.</li> <li> Use of power tools and understand the basic of mechanics with tools.</li> <li> Install and repair electric wire.</li> <li> Build soft starters, hard starters.</li> <li> Drill and Tap.</li> <li> Assemble Enclosure.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_903503940_4_592665294"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""903503940JSTD4""> 01/2011</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""903503940EDDT4""> 01/2012</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""903503940JTIT4""> Security Guard</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""903503940COMP4"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""903503940JCIT4"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""903503940JSTA4"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""903503940JDES4"" itemprop=""description""> <ul> <li> Front desk answer phones supplying customer service.</li> <li> HVAC systems, elevators.</li> <li> Security cameras.</li> <li> Patrol building secure.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_903503940_5_592665293"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""903503940JSTD5""> 01/2010</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""903503940EDDT5""> 01/2012</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""903503940JTIT5""> Technician</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""903503940COMP5"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""903503940JCIT5"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""903503940JSTA5"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""903503940JDES5"" itemprop=""description""> <ul> <li> Consult helping customers plan for direct TV.</li> <li> Multi-tasking building satellites while installing,.</li> <li> Assigning membership and handling account information.</li> <li> Install wire outlets, cut wire, ground wire, check for output of wire.</li> <li> Use of power tools drills, saws etc.</li> <li> Birddogs used to find signals.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_903503940_6_592665295"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""903503940JSTD6""> 01/2009</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""903503940EDDT6""> 01/2009</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""903503940JTIT6""> Supervisor</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""903503940COMP6"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""903503940JCIT6"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""903503940JSTA6"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""903503940JDES6"" itemprop=""description""> <ul> <li> Provided excellent customer service and satisfaction.</li> <li> Fielded phone calls and emails.</li> <li> Managed inventory.</li> <li> Maintained building equipment.</li> <li> Supervised employees.</li> <li> Track incoming and outgoing packages.</li> <li> Assemble appliances and furniture.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_903503940_7_592665296"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""903503940JSTD7""> 01/2004</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""903503940EDDT7""> 01/2008</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""903503940JTIT7""> Sales Representative/Care Provider</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""903503940COMP7"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""903503940JCIT7"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""903503940JSTA7"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""903503940JDES7"" itemprop=""description""> <ul> <li> Sale Representative for incoming patients.</li> <li> Scheduled appointments for potential clients to visit the site.</li> <li> Answered inquires about the benefits and services of the site.</li> <li> Provided potential clients with different services and packages.</li> <li> Responded and directed all complex incoming calls.</li> <li> Maintain a daily log of appointments.</li> <li> Maintain clean, working and livable environment for patients.</li> <li> Resolved customer service inquires regarding: Billing and payments schedules and Benefits.</li> <li> Authorization for treatments and medicine.</li> </ul> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC903503941"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EDUC903503941""> Education</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_903503941_1_592665297"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" id=""903503941GRYR1""> </span> </span> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""903503941DGRE1"" itemprop=""name""> </span> <span class=""programline"" id=""903503941STUY1""> Fire Science</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""903503941SCHO1"" itemprop=""name""> BAKERSFIELD COLLEGE</span> <span class=""statesWrapper""> － </span> <span class=""joblocation jobcity"" id=""903503941SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""903503941SSTA1""> State</span> <span class=""joblocation jobstate"" id=""903503941SCNT1""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""903503941FRFM1""> Fire Science</span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_903503941_2_592665298"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" id=""903503941GRYR2""> </span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""903503941SCHO2"" itemprop=""name""> HOUSTON COMMUNITY COLLEGE</span> <span class=""statesWrapper""> － </span> <span class=""joblocation jobcity"" id=""903503941SCIT2""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""903503941SSTA2""> State</span> <span class=""joblocation jobstate"" id=""903503941SCNT2""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""903503941FRFM2""> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL903503944"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SKLL903503944""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_903503944_1_592665301"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""903503944FRFM1""> basic, Benefits, Billing, clients, excellent customer service, customer service, Forklift, hammer, HVAC, Inspect, inventory, Team lead, Multi-tasking, Pallet Jack, cameras, power tools, reading, Read, Safety, schematics, shipping, Soldering, tape measure, answer phones, phone, TV</div> </div> </div> </div>",CONSTRUCTION67024967652," MANAGER OF FINANCE Professional Summary Highly motivated individual with demonstrated proficiency in listening to clients needs, and formulating the tactical plan to achieve the best results for all parties involved. Constantly explores new and challenging opportunities to further elevate client loyalty and boost revenues. Known for honesty, integrity and a genuine passion for setting and achieving goals for self, while helping others attain theirs. Superior interpersonal dynamics interface seamlessly with others from all levels, backgrounds and cultures. Respected for maintaining a professional and positive demeanor. Career Achievements Quickly recognized financial instability within the company. Immediately identified the cause and formulated a plan that successfully resulted in the avoidance of bankruptcy which showed the stability needed to acquire an additional million dollars from investors. Finance and Operations Director for a multi million dollar premium finance company as well as agent within the parent company, simultaneously. Developed professional partnerships through interpersonal skills, integrity and honesty. Successfully obtained licenses through the state of North Carolina allowing me to become an Insurance agent for Property and Casualty for home and auto. Developed and streamlined a system of ""checks and balances"" to ensure proper resolution of financial situations, resulting in a 95% return of premium after cancellation. Trained 27 agents on standard operations and ethical practices to ensure professional service that proved successful in the overall growth and financial stability of the company. Qualification Highlights Intermediate level profiency with Microsoft Office, Advanced with FinanceMaster and Jenesis software, both Financial and Client support databases. Outstanding ability to multi-task while working two separate software programs, provide technical support for both programs and maintain a website with ease, still providing excellent customer service to Clients on the phone and in the office. Reputed as a competent trouble shooter. Clients were confident that issues would be thoroughly investigated and resolved. Recognized as expert in client networking, as well as building and fostering long-term business relationships. Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills. Strengthened the reputation of Insurance Payment Center and Johnson Insurance Management for quality personal service to increase referrals. Skills Work History Manager of Finance , 01/2008 671 to 01/2012 Company Name – City ,672 State Developing crucial business relations for the success of the company. Balancing relationships between clients and company's. Provide technical and website support for clients, agents and company's. Maintenance of 5000 active accounts, as well as 300 accounts currently in collections. Assisted with accounts payable/receivable. Utilized and maintained two client databases, websites. Responsible for processing notices and invoices. Currently process more than $75,000 in customer payments weekly plus an additional $20,000 in company refunds, and process $40,000 in financing for new accounts, assuring that customers are in good credit standing with IPC. Collecting on more then 40% of bad debts weekly, which is up 95% since taking over the Director of Financing Position. Provide financing for more then 27 agents which work in 9 offices spread throughout North Carolina. Daily, weekly and monthly balancing of 5000 accounts and verification of funds received and delivered from all 9 agencies. Personally communicated with 17 different insurance companies, assuring them that polices and procedures are followed and in conjunction with ours. Consistently work with state regulations to make sure that laws pertaining to customer relations and national guidelines responsible for ethical insurance transactions are practiced daily to assure the correct treatment of clients. Daily managing of the office and client services to nullify conflict when dealing with accounts and past due payments or cancelled accounts. Developed client memos dealing with increases in payments, collections, and contract errors. Wrote policies and procedures pertaining to the daily operations for financing and the proper process on how to collect bad debt effectively for agents to follow. Trained a trusted agent within the parent company on the rules and regulations for financing to assure a secondary set of checks and balances was in place. Insurance Agent , 01/2009 673 to 01/2011 Company Name – City ,674 State Writing insurance policy's for home and auto coverage. Liaison for clients and 17 insurance companies. Processing claims and new business applications. Training new agents on state and federal regulations. Provided accountability and corrections for agent errors company wide. Highly recognized by companies as support to troubleshoot and correct complicated agent errors and sought by clients for further explanation of their insurance policies. Ability to maintain multiple accounts simultaneously assuring good standing and proper support. On a monthly basis, created more than 80 new accounts resulting in an increase of more than $40,000 of revenue. Owner requested my assistance to build new relations and rebuild current client relations due to lack of customer service from previous agents. Grocery Manager , 01/2007 675 to 01/2008 Company Name – City ,676 State Ensure excellence in customer service, Review of operating and financial reports to determine the status of the store relative to budgeted sales, expenses and payroll. Associate management and development, Associate training and evaluations. Responsible for Ordering, Maintaining inventory, developed and implemented plans of action to reduce overhead expenses and loss, Merchandising to ensure an increase in profits and conducted formal ""store walks"" to ensure optimum store conditions, product quality, freshness, availability while completing documentation in accordance with Foodlions standard practice guidelines. Manager , 01/2004 677 to 01/2007 Company Name – City ,678 State Ensured a high level of customer service through staff development, increasing employee morale and retention, leading my staff of 30 by example. Scheduling and financial review. Monitored compliance with health and fire regulations regarding food preparation, serving and building maintenance. Organized and directed staff training, resolved personnel issues, hired new staff, and evaluated employee performance. Monitored food preparation, size of portions, garnishing and presentation of food to ensure food is prepared and presented to highest quality and satisfaction. Investigated and resolved complaints regarding food quality and service. Assisted with planning menus and food preparations based on anticipated number of guests, palatability, popularity, and costs. Assisted with creating specialty dishes for daily specials. Kept records required by government agencies regarding sanitation and food subsidies where indicated. Bartending, coordinating special events for large parties and catering. Education Bachelor of Science : Organizational Management ,679 1 2016 Charleston Southern University - City ,680 State Organizational Management Currently enrolled in the CAPs online program681North Carolina license, Casualty Insurance North Carolina license, Property Insurance 2009 Charlotte, NC Certification, Store management and operations 2007 Foodlion Management Wadesboro, NC Certification, Restaurant management and Operations 2004 Jocks and Jills Sports restaurant Charlotte, NC Associate of Science : 1 2009 City ,682 State Information Technology683Certification, Medical Assistant 1995 : South Piedmont Community College - City ,684 State American Career College - City ,685 State GPA: with top honors. with top honors. South Carolina license, property and casualty 2011 Accomplishments Non resident licenses Charleston, SC Affiliations North Carolina Department of Insurance North Carolina Chamber of Commerce Association of Agents in North Carolina South Carolina Department of Insurance So we need to fix the way the name is laid out We need to refine the verbiage. Set all words to past tense. cant use currently you aren't doing it now) Bullet information Keep info direct and forget words that embellish or leave to interpretation. Skills accounts payable, credit, client, clients, client relations, customer relations, customer service, databases, documentation, special events, Financing, financial, funds, government, Information Technology, Insurance, inventory, Director, managing, Merchandising, office, payroll, personnel, policies, quality, sales, Scheduling, staff development, staff training, troubleshoot, website, websites ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME496338827"" style=""686 padding-top:0px;687 ""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_496338827_1_323787325""> <div class=""name"" itemprop=""name""> <span class=""field"" id=""496338827FNAM1""> </span> <span> </span> <span class=""field"" id=""496338827LNAM1""> MANAGER OF FINANCE</span> </div> <div class=""lowerborder""> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM496338838"" style=""688 padding-top:0px;689 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SUMM496338838""> Professional Summary</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_496338838_1_323787339""> <div class=""field singlecolumn"" id=""496338838FRFM1""> Highly motivated individual with demonstrated proficiency in listening to clients needs, and formulating the tactical plan to achieve the best results for all parties involved. Constantly explores new and challenging opportunities to further elevate client loyalty and boost revenues. Known for honesty, integrity and a genuine passion for setting and achieving goals for self, while helping others attain theirs. Superior interpersonal dynamics interface seamlessly with others from all levels, backgrounds and cultures. Respected for maintaining a professional and positive demeanor. Career Achievements Quickly recognized financial instability within the company. Immediately identified the cause and formulated a plan that successfully resulted in the avoidance of bankruptcy which showed the stability needed to acquire an additional million dollars from investors. Finance and Operations Director for a multi million dollar premium finance company as well as agent within the parent company, simultaneously. Developed professional partnerships through interpersonal skills, integrity and honesty. Successfully obtained licenses through the state of North Carolina allowing me to become an Insurance agent for Property and Casualty for home and auto. Developed and streamlined a system of ""checks and balances"" to ensure proper resolution of financial situations, resulting in a 95% return of premium after cancellation. Trained 27 agents on standard operations and ethical practices to ensure professional service that proved successful in the overall growth and financial stability of the company. Qualification Highlights Intermediate level profiency with Microsoft Office, Advanced with FinanceMaster and Jenesis software, both Financial and Client support databases. Outstanding ability to multi-task while working two separate software programs, provide technical support for both programs and maintain a website with ease, still providing excellent customer service to Clients on the phone and in the office. Reputed as a competent trouble shooter. Clients were confident that issues would be thoroughly investigated and resolved. Recognized as expert in client networking, as well as building and fostering long-term business relationships. Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills. Strengthened the reputation of Insurance Payment Center and Johnson Insurance Management for quality personal service to increase referrals.</div> </div> </div> <div class=""section"" id=""SECTION_HILT496339089"" style=""690 padding-top:0px;691 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_HILT496339089""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_496339089_1_323788311""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1"" id=""496339089SKC11""> </td> <td class=""field twocol_2"" id=""496339089SKC21""> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR496338829"" style=""692 padding-top:0px;693 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EXPR496338829""> Work History</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_496338829_1_323787327"" itemscope="""" itemtype=""https://schema.org/Organization""> <div class=""singlecolumn""> <span class=""paddedline"" style=""display: inline;""> <span class=""jobtitle"" id=""496338829JTIT1""> Manager of Finance</span> <span> , </span> </span> <span class=""paddedline"" style=""display: inline;""> <span class=""jobdates"" format=""%m/%Y"" id=""496338829JSTD1""> 01/2008</span> <span> 694 to </span> <span class=""jobdates"" format=""%m/%Y"" id=""496338829EDDT1""> 01/2012</span> <br/> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""496338829COMP1"" itemprop=""name""> Company Name</span> <span> – </span> <span class=""joblocation jobcity"" id=""496338829JCIT1"" itemprop=""addressLocality""> City</span> <span> ,695 </span> <span class=""joblocation jobstate"" id=""496338829JSTA1"" itemprop=""addressRegion""> State</span> <br/> </span> <span class=""jobline"" id=""496338829JDES1"" itemprop=""description""> <ul> <li> Developing crucial business relations for the success of the company.</li> <li> Balancing relationships between clients and company's.</li> <li> Provide technical and website support for clients, agents and company's.</li> <li> Maintenance of 5000 active accounts, as well as 300 accounts currently in collections.</li> <li> Assisted with accounts payable/receivable.</li> <li> Utilized and maintained two client databases, websites.</li> <li> Responsible for processing notices and invoices.</li> <li> Currently process more than $75,000 in customer payments weekly plus an additional $20,000 in company refunds, and process $40,000 in financing for new accounts, assuring that customers are in good credit standing with IPC.</li> <li> Collecting on more then 40% of bad debts weekly, which is up 95% since taking over the Director of Financing Position.</li> <li> Provide financing for more then 27 agents which work in 9 offices spread throughout North Carolina.</li> <li> Daily, weekly and monthly balancing of 5000 accounts and verification of funds received and delivered from all 9 agencies.</li> <li> Personally communicated with 17 different insurance companies, assuring them that polices and procedures are followed and in conjunction with ours.</li> <li> Consistently work with state regulations to make sure that laws pertaining to customer relations and national guidelines responsible for ethical insurance transactions are practiced daily to assure the correct treatment of clients.</li> <li> Daily managing of the office and client services to nullify conflict when dealing with accounts and past due payments or cancelled accounts.</li> <li> Developed client memos dealing with increases in payments, collections, and contract errors.</li> <li> Wrote policies and procedures pertaining to the daily operations for financing and the proper process on how to collect bad debt effectively for agents to follow.</li> <li> Trained a trusted agent within the parent company on the rules and regulations for financing to assure a secondary set of checks and balances was in place.</li> </ul> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_496338829_2_323787328"" itemscope="""" itemtype=""https://schema.org/Organization""> <div class=""singlecolumn""> <span class=""paddedline"" style=""display: inline;""> <span class=""jobtitle"" id=""496338829JTIT2""> Insurance Agent</span> <span> , </span> </span> <span class=""paddedline"" style=""display: inline;""> <span class=""jobdates"" format=""%m/%Y"" id=""496338829JSTD2""> 01/2009</span> <span> 696 to </span> <span class=""jobdates"" format=""%m/%Y"" id=""496338829EDDT2""> 01/2011</span> <br/> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""496338829COMP2"" itemprop=""name""> Company Name</span> <span> – </span> <span class=""joblocation jobcity"" id=""496338829JCIT2"" itemprop=""addressLocality""> City</span> <span> ,697 </span> <span class=""joblocation jobstate"" id=""496338829JSTA2"" itemprop=""addressRegion""> State</span> <br/> </span> <span class=""jobline"" id=""496338829JDES2"" itemprop=""description""> <ul> <li> Writing insurance policy's for home and auto coverage.</li> <li> Liaison for clients and 17 insurance companies.</li> <li> Processing claims and new business applications.</li> <li> Training new agents on state and federal regulations.</li> <li> Provided accountability and corrections for agent errors company wide.</li> <li> Highly recognized by companies as support to troubleshoot and correct complicated agent errors and sought by clients for further explanation of their insurance policies.</li> <li> Ability to maintain multiple accounts simultaneously assuring good standing and proper support.</li> <li> On a monthly basis, created more than 80 new accounts resulting in an increase of more than $40,000 of revenue.</li> <li> Owner requested my assistance to build new relations and rebuild current client relations due to lack of customer service from previous agents.</li> </ul> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_496338829_3_323787330"" itemscope="""" itemtype=""https://schema.org/Organization""> <div class=""singlecolumn""> <span class=""paddedline"" style=""display: inline;""> <span class=""jobtitle"" id=""496338829JTIT3""> Grocery Manager</span> <span> , </span> </span> <span class=""paddedline"" style=""display: inline;""> <span class=""jobdates"" format=""%m/%Y"" id=""496338829JSTD3""> 01/2007</span> <span> 698 to </span> <span class=""jobdates"" format=""%m/%Y"" id=""496338829EDDT3""> 01/2008</span> <br/> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""496338829COMP3"" itemprop=""name""> Company Name</span> <span> – </span> <span class=""joblocation jobcity"" id=""496338829JCIT3"" itemprop=""addressLocality""> City</span> <span> ,699 </span> <span class=""joblocation jobstate"" id=""496338829JSTA3"" itemprop=""addressRegion""> State</span> <br/> </span> <span class=""jobline"" id=""496338829JDES3"" itemprop=""description""> <ul> <li> Ensure excellence in customer service, Review of operating and financial reports to determine the status of the store relative to budgeted sales, expenses and payroll.</li> <li> Associate management and development, Associate training and evaluations.</li> <li> Responsible for Ordering, Maintaining inventory, developed and implemented plans of action to reduce overhead expenses and loss, Merchandising to ensure an increase in profits and conducted formal ""store walks"" to ensure optimum store conditions, product quality, freshness, availability while completing documentation in accordance with Foodlions standard practice guidelines.</li> </ul> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_496338829_4_323787332"" itemscope="""" itemtype=""https://schema.org/Organization""> <div class=""singlecolumn""> <span class=""paddedline"" style=""display: inline;""> <span class=""jobtitle"" id=""496338829JTIT4""> Manager</span> <span> , </span> </span> <span class=""paddedline"" style=""display: inline;""> <span class=""jobdates"" format=""%m/%Y"" id=""496338829JSTD4""> 01/2004</span> <span> 700 to </span> <span class=""jobdates"" format=""%m/%Y"" id=""496338829EDDT4""> 01/2007</span> <br/> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""496338829COMP4"" itemprop=""name""> Company Name</span> <span> – </span> <span class=""joblocation jobcity"" id=""496338829JCIT4"" itemprop=""addressLocality""> City</span> <span> ,701 </span> <span class=""joblocation jobstate"" id=""496338829JSTA4"" itemprop=""addressRegion""> State</span> <br/> </span> <span class=""jobline"" id=""496338829JDES4"" itemprop=""description""> <ul> <li> Ensured a high level of customer service through staff development, increasing employee morale and retention, leading my staff of 30 by example.</li> <li> Scheduling and financial review.</li> <li> Monitored compliance with health and fire regulations regarding food preparation, serving and building maintenance.</li> <li> Organized and directed staff training, resolved personnel issues, hired new staff, and evaluated employee performance.</li> <li> Monitored food preparation, size of portions, garnishing and presentation of food to ensure food is prepared and presented to highest quality and satisfaction.</li> <li> Investigated and resolved complaints regarding food quality and service.</li> <li> Assisted with planning menus and food preparations based on anticipated number of guests, palatability, popularity, and costs.</li> <li> Assisted with creating specialty dishes for daily specials.</li> <li> Kept records required by government agencies regarding sanitation and food subsidies where indicated.</li> <li> Bartending, coordinating special events for large parties and catering.</li> </ul> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC496338837"" style=""702 padding-top:0px;703 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EDUC496338837""> Education</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_496338837_1_323787335"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""496338837DGRE1"" itemprop=""name""> Bachelor of Science</span> <span> : </span> <span class=""programline"" id=""496338837STUY1""> Organizational Management</span> <span> ,704 </span> <span class=""jobdates"" id=""496338837GRYR1""> 1 2016</span> <br/> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""496338837SCHO1"" itemprop=""name""> Charleston Southern University</span> <span> - </span> <span class=""joblocation jobcity"" id=""496338837SCIT1""> City</span> <span> ,705 </span> <span class=""joblocation jobstate"" id=""496338837SSTA1""> State</span> <br/> </span> <span class=""field"" id=""496338837FRFM1""> Organizational Management Currently enrolled in the CAPs online program706North Carolina license, Casualty Insurance</span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_496338837_2_323787336"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""496338837DGRE2"" itemprop=""name""> North Carolina license, Property Insurance 2009 Charlotte, NC Certification, Store management and operations 2007 Foodlion Management Wadesboro, NC Certification, Restaurant management and Operations 2004 Jocks and Jills Sports restaurant Charlotte, NC Associate of Science </span> <span> : </span> <span class=""programline"" id=""496338837STUY2""> </span> <span class=""jobdates"" id=""496338837GRYR2""> 1 2009</span> <br/> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""496338837SCHO2"" itemprop=""name""> </span> <span class=""joblocation jobcity"" id=""496338837SCIT2""> City</span> <span> ,707 </span> <span class=""joblocation jobstate"" id=""496338837SSTA2""> State</span> <br/> </span> <span class=""field"" id=""496338837FRFM2""> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_496338837_3_323787337"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""496338837DGRE3"" itemprop=""name""> Information Technology708Certification, Medical Assistant 1995</span> <span> : </span> <span class=""programline"" id=""496338837STUY3""> </span> <span class=""jobdates"" id=""496338837GRYR3""> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""496338837SCHO3"" itemprop=""name""> South Piedmont Community College</span> <span> - </span> <span class=""joblocation jobcity"" id=""496338837SCIT3""> City</span> <span> ,709 </span> <span class=""joblocation jobstate"" id=""496338837SSTA3""> State</span> <br/> </span> <span class=""field"" id=""496338837FRFM3""> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_496338837_4_323787338""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""496338837SCHO4"" itemprop=""name""> American Career College</span> <span> - </span> <span class=""joblocation jobcity"" id=""496338837SCIT4""> City</span> <span> ,710 </span> <span class=""joblocation jobstate"" id=""496338837SSTA4""> State</span> <br/> </span> <span class=""paddedline""> <span> GPA: </span> <span class=""field"" id=""496338837GRPA4""> with top honors.</span> </span> <span class=""field"" id=""496338837FRFM4""> with top honors. South Carolina license, property and casualty 2011</span> </div> </div> </div> <div class=""section"" id=""SECTION_ACCM496338836"" style=""711 padding-top:0px;712 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_ACCM496338836""> Accomplishments</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_496338836_1_323787334""> <div class=""field singlecolumn"" id=""496338836FRFM1""> <ul> <li> Non resident licenses Charleston, SC Affiliations North Carolina Department of Insurance North Carolina Chamber of Commerce Association of Agents in North Carolina South Carolina Department of Insurance So we need to fix the way the name is laid out We need to refine the verbiage.</li> <li> Set all words to past tense.</li> <li> cant use currently you aren't doing it now) Bullet information Keep info direct and forget words that embellish or leave to interpretation.</li> </ul> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL496338839"" style=""713 padding-top:0px;714 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SKLL496338839""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_496338839_1_323787340""> <div class=""field singlecolumn"" id=""496338839FRFM1""> accounts payable, credit, client, clients, client relations, customer relations, customer service, databases, documentation, special events, Financing, financial, funds, government, Information Technology, Insurance, inventory, Director, managing, Merchandising, office, payroll, personnel, policies, quality, sales, Scheduling, staff development, staff training, troubleshoot, website, websites</div> </div> </div> </div>",FINANCE71597169343," STAFFING MANAGER Professional Summary s well to change and possesses extensive expert knowledge of human resources employment process within a variety of industries. [Job Title] focused on improving productivity, increasing efficiency and enhancing quality. Consistently exceeds goals for staffing and retention. Human Resources Recruiter accomplished in sourcing, screening, qualifying and closing candidates, as well as coordinating interviews and follow up. Skills Good judgment Human resources policies Job fairs planning Workforce planning Pre-screening candidates Time management Sales techniques Safety training Pre-screening candidates Employment laws and practices Work History 06/2014 to Current Staffing Manager Company Name – City , State Top performer in top quartile of expectations; Recognized for setting branch record for placements hours in first quarter; Recruited high number of new companies and candidates Recaptured previous companies business Expanded existing client relationship to generate additional job orders Recruiting and Placement Source, screen and interview qualified candidate pool based on job specifications and customer needs and preferences Present and assist client with selection candidate process to fulfill job orders ensuring qualified, capable and motivated candidates fulfill client expectations Maintain on-going contact with client companies and temporary professionals currently on assignment to ensure both receive exceptional customer service Resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction Develop pool of available temporary administrative professional workers to quickly fill job orders and short term assignments Candidate Recruitment and Retention: develop pool of available temporary administrative professional workers to quickly fill job orders and short term assignments Business Development Develop and grow your own client base by marketing our services for temporary and/or temporary-to- full-time staffing solutions Market to clients via telephone as well as conduct in-person meetings with key managers to senior-level executives Market to clients via telephone as well as conduct in-person meetings with key managers to senior-level executives Build on existing client relationships to generate additional business opportunities; Participate in and market services at networking events to increase organizational presence in the local business community. Developed and facilitated job recruitment fairs. Promptly corresponded with all applicants and coordinated and conducted interviews. Led the creation of recruiting plans for all open positions. Developed salary proposals for new recruits. Made salary adjustments and managed contract renewals and promotions. Developed and facilitated job recruitment fairs. Addressed all employee harassment allegations, work complaints and other concerns. 02/2013 to Current Healthcare Recruiter Company Name – City , State Established relationships with clients and developed recruiting strategies to find the right talent. On board HR compliance training. Developed candidate pool and engagement. Led the recruitment process, including initial assessments, interviews and offers. Counsel the candidate on company benefits, salary and company environment. Provided recruitment guidance to clients including hiring managers and HR Professionals Participated in Webinars and Conferences regarding Employee Referral Programs and Recruiting Worked with outside recruiters in partnering up and doing 50/50 split arrangements. Created and completed personnel action forms for all hires, terminations, title changes and terminations. Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables. 12/2011 to 08/2013 Marketing Director Company Name – City , State Developed and executed marketing plans for our orthopedic specialty group and implementing them with hospitals, nursing homes, outpatient care centers and other medical facilities Responsible for recruiting and developing key talent including clinical staff positions, improving internal processes and ongoing customer relations and services. Maintained knowledge of new and existing surgical techniques and medical devices Contact on regular basis referring physicians and prospective physicians, clinics and hospitals. Established and maintained interactive relationships with managed care teams and office staff. Doubled our patient census and revenue within the first 6 months of start date. Designed office brochures, TV commercial, posting/editing content on social media and identifying special practices so that our physicians can increase marketing value for our healthcare facility. Responsible for providing information and insights regarding customers, markets and marketing effectiveness. Created and submitted complete weekly marketing reports, census, market information, competitive activity, promotional marketing and ideas. Participated in Health Fairs and local events to market our Facility. Created and maintained the organizational brand, and devising brand strategies. Created and completed personnel action forms for all hires, terminations, title changes and terminations. 01/2010 to 01/2011 Patient Care Services Representative Company Name – City , State Partnered with local organizations and universities for engagement and interest in jobs offered in their community. Converted employee status from temporary to permanent. Screened all applicants based on their qualifications and background. Facilitated all new employee orientations to foster a positive team attitude. Pre-screened all resumes prior to sending them to corporate hiring managers for consideration. Networked with industry contacts, association memberships and associates. Posted positions through approved recruitment channels. Developed salary proposals for new recruits. Made salary adjustments and managed contract renewals and promotions. Led the creation of recruiting plans for all open positions. Promptly corresponded with all applicants and coordinated and conducted interviews. Organized new employee orientation schedules for all new hires. Developed and facilitated job recruitment fairs. Addressed all employee harassment allegations, work complaints and other concerns. 01/2007 to 01/2009 Patient Care Services Representative Company Name – City , State Addressed all employee harassment allegations, work complaints and other concerns. Conducted exit interviews and verified that employment termination paperwork was completed. Supported management in developing and implementing personnel policies and procedures. Hired employees and initiated the new hire paperwork process. Explained all of the human resources policies, procedures, laws, standards and regulations to each employee. Tracked key dates and deadlines and maintained specific personnel lists. Organized new employee orientation schedules for all new hires. Promptly corresponded with all applicants and coordinated and conducted interviews. Coordinated meetings, developed meeting content and presented all human resources law updates. Led the creation of recruiting plans for all open positions. 01/2006 to 01/2007 Surgery Coder Company Name – City , State Tracked key dates and deadlines and maintained specific personnel lists. Coordinated meetings, developed meeting content and presented all human resources law updates. Promptly corresponded with all applicants and coordinated and conducted interviews. Posted positions through approved recruitment channels. Made salary adjustments and managed contract renewals and promotions. Pre-screened all resumes prior to sending them to corporate hiring managers for consideration. Facilitated all new employee orientations to foster a positive team attitude. 01/2004 to 01/2006 Administrative Assistant Company Name – City , State Promptly corresponded with all applicants and coordinated and conducted interviews. Led the creation of recruiting plans for all open positions. Developed salary proposals for new recruits. Made salary adjustments and managed contract renewals and promotions. Posted positions through approved recruitment channels. Pre-screened all resumes prior to sending them to corporate hiring managers for consideration. Facilitated all new employee orientations to foster a positive team attitude. Screened all applicants based on their qualifications and background. Supported the annual [Program Name] program by preparing worksheets, communication materials and coordinating meetings. Converted employee status from temporary to permanent. Researched and prepared a new termination of employment policy. Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables. Specifically assigned to the [Department Name] department for the recruitment of up to [Number] requisitions. 01/2003 to 01/2004 Medical Insurance SpecialistPain Control Associate Company Name – City , State Conducted exit interviews and verified that employment termination paperwork was completed. Supported management in developing and implementing personnel policies and procedures. Hired employees and initiated the new hire paperwork process. Explained all of the human resources policies, procedures, laws, standards and regulations to each employee. Developed and facilitated job recruitment fairs. Organized new employee orientation schedules for all new hires. Tracked key dates and deadlines and maintained specific personnel lists. Coordinated meetings, developed meeting content and presented all human resources law updates. Promptly corresponded with all applicants and coordinated and conducted interviews. Led the creation of recruiting plans for all open positions. Made salary adjustments and managed contract renewals and promotions. Developed salary proposals for new recruits. 01/1999 to 01/2003 Medical Insurance Account Representative Company Name – City , State Coordinated meetings, developed meeting content and presented all human resources law updates. Promptly corresponded with all applicants and coordinated and conducted interviews. Led the creation of recruiting plans for all open positions. Developed salary proposals for new recruits. Made salary adjustments and managed contract renewals and promotions. Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables. Specifically assigned to the [Department Name] department for the recruitment of up to [Number] requisitions. Created and completed personnel action forms for all hires, terminations, title changes and terminations. Handled all immigration-related issues for each business unit. Education 1 1998 Diploma : Sharyland High School - City Coursework in English, Communications and Journalism 1 2000 S Diploma : South Texas Vocational College - City , State 1 2002 South Texas College McAllen, Texas LVN - UTPA 2002-2004 Edinburg, Texas 41 College Hours 716New Start CNA School 2011-2011 McAllen, Texas CNA-Texas Certified Skills administrative, benefits, brochures, Business Development, CNA, competitive, Conferences, content, client, clients, customer relations, customer satisfaction, customer service, editing, hiring, HR, marketing plans, marketing, Market, meetings, office, networking, nursing, organizational, processes, Recruiting, Recruitment, staffing, telephone, TV ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME502961299"" style=""717 padding-top:0px;718 ""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_502961299_1_328331342""> <div class=""name"" itemprop=""name""> <span class=""field"" id=""502961299FNAM1""> </span> <span> </span> <span class=""field"" id=""502961299LNAM1""> STAFFING MANAGER</span> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM502961303"" style=""719 padding-top:0px;720 ""> <div class=""heading topborder""> <div class=""sectiontitle"" id=""SECTNAME_SUMM502961303""> Professional Summary</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_502961303_1_328331359""> <div class=""field singlecolumn"" id=""502961303FRFM1""> <font color=""#0000ff""> s</font> well to change and possesses extensive expert knowledge of human resources employment process within a variety of industries. <font color=""#0000ff""> [Job Title]</font> focused on improving productivity, increasing efficiency and enhancing quality. Consistently exceeds goals for staffing and retention. Human Resources Recruiter accomplished in sourcing, screening, qualifying and closing candidates, as well as coordinating interviews and follow up.</div> </div> </div> <div class=""section"" id=""SECTION_HILT502961703"" style=""721 padding-top:0px;722 ""> <div class=""heading topborder""> <div class=""sectiontitle"" id=""SECTNAME_HILT502961703""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_502961703_1_328333682""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1"" id=""502961703SKC11""> <ul> <li> Good judgment</li> <li> Human resources policies</li> <li> Job fairs planning</li> <li> Workforce planning</li> <li> Pre-screening candidates</li> <li> Time management</li> </ul> </td> <td class=""field twocol_2"" id=""502961703SKC21""> <ul> <li> Sales techniques</li> <li> Safety training</li> <li> Pre-screening candidates</li> <li> Employment laws and practices</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR502961301"" style=""723 padding-top:0px;724 ""> <div class=""heading topborder""> <div class=""sectiontitle"" id=""SECTNAME_EXPR502961301""> Work History</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_502961301_1_328331344"" itemscope="""" itemtype=""https://schema.org/Organization""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""502961301JSTD1""> 06/2014</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""502961301EDDT1""> Current</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""502961301JTIT1""> Staffing Manager</span> <span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""502961301COMP1"" itemprop=""name""> Company Name</span> <span> – </span> <span class=""joblocation jobcity"" id=""502961301JCIT1"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""502961301JSTA1"" itemprop=""addressRegion""> State</span> <br/> </span> <span class=""jobline"" id=""502961301JDES1"" itemprop=""description""> <ul> <li> Top performer in top quartile of expectations; Recognized for setting branch record for placements hours in first quarter; Recruited high number of new companies and candidates Recaptured previous companies business Expanded existing client relationship to generate additional job orders Recruiting and Placement Source, screen and interview qualified candidate pool based on job specifications and customer needs and preferences Present and assist client with selection candidate process to fulfill job orders ensuring qualified, capable and motivated candidates fulfill client expectations Maintain on-going contact with client companies and temporary professionals currently on assignment to ensure both receive exceptional customer service Resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction Develop pool of available temporary administrative professional workers to quickly fill job orders and short term assignments Candidate Recruitment and Retention: develop pool of available temporary administrative professional workers to quickly fill job orders and short term assignments Business Development Develop and grow your own client base by marketing our services for temporary and/or temporary-to- full-time staffing solutions Market to clients via telephone as well as conduct in-person meetings with key managers to senior-level executives Market to clients via telephone as well as conduct in-person meetings with key managers to senior-level executives Build on existing client relationships to generate additional business opportunities; Participate in and market services at networking events to increase organizational presence in the local business community.</li> <li> Developed and facilitated job recruitment fairs.</li> <li> Promptly corresponded with all applicants and coordinated and conducted interviews.</li> <li> Led the creation of recruiting plans for all open positions.</li> <li> Developed salary proposals for new recruits.</li> <li> Made salary adjustments and managed contract renewals and promotions.</li> <li> Developed and facilitated job recruitment fairs.</li> <li> Addressed all employee harassment allegations, work complaints and other concerns.</li> </ul> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_502961301_2_328331345"" itemscope="""" itemtype=""https://schema.org/Organization""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""502961301JSTD2""> 02/2013</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""502961301EDDT2""> Current</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""502961301JTIT2""> Healthcare Recruiter</span> <span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""502961301COMP2"" itemprop=""name""> Company Name</span> <span> – </span> <span class=""joblocation jobcity"" id=""502961301JCIT2"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""502961301JSTA2"" itemprop=""addressRegion""> State</span> <br/> </span> <span class=""jobline"" id=""502961301JDES2"" itemprop=""description""> <ul> <li> Established relationships with clients and developed recruiting strategies to find the right talent.</li> <li> On board HR compliance training.</li> <li> Developed candidate pool and engagement.</li> <li> Led the recruitment process, including initial assessments, interviews and offers.</li> <li> Counsel the candidate on company benefits, salary and company environment.</li> <li> Provided recruitment guidance to clients including hiring managers and HR Professionals Participated in Webinars and Conferences regarding Employee Referral Programs and Recruiting Worked with outside recruiters in partnering up and doing 50/50 split arrangements.</li> <li> Created and completed personnel action forms for all hires, terminations, title changes and terminations.</li> <li> Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.</li> </ul> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_502961301_3_328331348"" itemscope="""" itemtype=""https://schema.org/Organization""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""502961301JSTD3""> 12/2011</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""502961301EDDT3""> 08/2013</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""502961301JTIT3""> Marketing Director</span> <span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""502961301COMP3"" itemprop=""name""> Company Name</span> <span> – </span> <span class=""joblocation jobcity"" id=""502961301JCIT3"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""502961301JSTA3"" itemprop=""addressRegion""> State</span> <br/> </span> <span class=""jobline"" id=""502961301JDES3"" itemprop=""description""> <ul> <li> Developed and executed marketing plans for our orthopedic specialty group and implementing them with hospitals, nursing homes, outpatient care centers and other medical facilities Responsible for recruiting and developing key talent including clinical staff positions, improving internal processes and ongoing customer relations and services.</li> <li> Maintained knowledge of new and existing surgical techniques and medical devices Contact on regular basis referring physicians and prospective physicians, clinics and hospitals.</li> <li> Established and maintained interactive relationships with managed care teams and office staff.</li> <li> Doubled our patient census and revenue within the first 6 months of start date.</li> <li> Designed office brochures, TV commercial, posting/editing content on social media and identifying special practices so that our physicians can increase marketing value for our healthcare facility.</li> <li> Responsible for providing information and insights regarding customers, markets and marketing effectiveness.</li> <li> Created and submitted complete weekly marketing reports, census, market information, competitive activity, promotional marketing and ideas.</li> <li> Participated in Health Fairs and local events to market our Facility.</li> <li> Created and maintained the organizational brand, and devising brand strategies.</li> <li> Created and completed personnel action forms for all hires, terminations, title changes and terminations.</li> </ul> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_502961301_4_328331349"" itemscope="""" itemtype=""https://schema.org/Organization""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""502961301JSTD4""> 01/2010</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""502961301EDDT4""> 01/2011</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""502961301JTIT4""> Patient Care Services Representative</span> <span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""502961301COMP4"" itemprop=""name""> Company Name</span> <span> – </span> <span class=""joblocation jobcity"" id=""502961301JCIT4"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""502961301JSTA4"" itemprop=""addressRegion""> State</span> <br/> </span> <span class=""jobline"" id=""502961301JDES4"" itemprop=""description""> <ul> <li> Partnered with local organizations and universities for engagement and interest in jobs offered in their community.</li> <li> Converted employee status from temporary to permanent.</li> <li> Screened all applicants based on their qualifications and background.</li> <li> Facilitated all new employee orientations to foster a positive team attitude.</li> <li> Pre-screened all resumes prior to sending them to corporate hiring managers for consideration.</li> <li> Networked with industry contacts, association memberships and associates.</li> <li> Posted positions through approved recruitment channels.</li> <li> Developed salary proposals for new recruits.</li> <li> Made salary adjustments and managed contract renewals and promotions.</li> <li> Led the creation of recruiting plans for all open positions.</li> <li> Promptly corresponded with all applicants and coordinated and conducted interviews.</li> <li> Organized new employee orientation schedules for all new hires.</li> <li> Developed and facilitated job recruitment fairs.</li> <li> Addressed all employee harassment allegations, work complaints and other concerns.</li> </ul> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_502961301_5_328331350"" itemscope="""" itemtype=""https://schema.org/Organization""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""502961301JSTD5""> 01/2007</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""502961301EDDT5""> 01/2009</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""502961301JTIT5""> Patient Care Services Representative</span> <span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""502961301COMP5"" itemprop=""name""> Company Name</span> <span> – </span> <span class=""joblocation jobcity"" id=""502961301JCIT5"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""502961301JSTA5"" itemprop=""addressRegion""> State</span> <br/> </span> <span class=""jobline"" id=""502961301JDES5"" itemprop=""description""> <ul> <li> Addressed all employee harassment allegations, work complaints and other concerns.</li> <li> Conducted exit interviews and verified that employment termination paperwork was completed.</li> <li> Supported management in developing and implementing personnel policies and procedures.</li> <li> Hired employees and initiated the new hire paperwork process.</li> <li> Explained all of the human resources policies, procedures, laws, standards and regulations to each employee.</li> <li> Tracked key dates and deadlines and maintained specific personnel lists.</li> <li> Organized new employee orientation schedules for all new hires.</li> <li> Promptly corresponded with all applicants and coordinated and conducted interviews.</li> <li> Coordinated meetings, developed meeting content and presented all human resources law updates.</li> <li> Led the creation of recruiting plans for all open positions.</li> </ul> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_502961301_6_328331351"" itemscope="""" itemtype=""https://schema.org/Organization""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""502961301JSTD6""> 01/2006</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""502961301EDDT6""> 01/2007</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""502961301JTIT6""> Surgery Coder</span> <span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""502961301COMP6"" itemprop=""name""> Company Name</span> <span> – </span> <span class=""joblocation jobcity"" id=""502961301JCIT6"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""502961301JSTA6"" itemprop=""addressRegion""> State</span> <br/> </span> <span class=""jobline"" id=""502961301JDES6"" itemprop=""description""> <ul> <li> Tracked key dates and deadlines and maintained specific personnel lists.</li> <li> Coordinated meetings, developed meeting content and presented all human resources law updates.</li> <li> Promptly corresponded with all applicants and coordinated and conducted interviews.</li> <li> Posted positions through approved recruitment channels.</li> <li> Made salary adjustments and managed contract renewals and promotions.</li> <li> Pre-screened all resumes prior to sending them to corporate hiring managers for consideration.</li> <li> Facilitated all new employee orientations to foster a positive team attitude.</li> </ul> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_502961301_7_328331352"" itemscope="""" itemtype=""https://schema.org/Organization""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""502961301JSTD7""> 01/2004</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""502961301EDDT7""> 01/2006</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""502961301JTIT7""> Administrative Assistant</span> <span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""502961301COMP7"" itemprop=""name""> Company Name</span> <span> – </span> <span class=""joblocation jobcity"" id=""502961301JCIT7"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""502961301JSTA7"" itemprop=""addressRegion""> State</span> <br/> </span> <span class=""jobline"" id=""502961301JDES7"" itemprop=""description""> <ul> <li> Promptly corresponded with all applicants and coordinated and conducted interviews.</li> <li> Led the creation of recruiting plans for all open positions.</li> <li> Developed salary proposals for new recruits.</li> <li> Made salary adjustments and managed contract renewals and promotions.</li> <li> Posted positions through approved recruitment channels.</li> <li> Pre-screened all resumes prior to sending them to corporate hiring managers for consideration.</li> <li> Facilitated all new employee orientations to foster a positive team attitude.</li> <li> Screened all applicants based on their qualifications and background.</li> <li> Supported the annual <font color=""#0000ff""> [Program Name]</font> program by preparing worksheets, communication materials and coordinating meetings.</li> <li> Converted employee status from temporary to permanent.</li> <li> Researched and prepared a new termination of employment policy.</li> <li> Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.</li> <li> Specifically assigned to the <font color=""#0000ff""> [Department Name]</font> department for the recruitment of up to <font color=""#0000ff""> [Number]</font> requisitions.</li> </ul> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_502961301_8_328331354"" itemscope="""" itemtype=""https://schema.org/Organization""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""502961301JSTD8""> 01/2003</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""502961301EDDT8""> 01/2004</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""502961301JTIT8""> Medical Insurance SpecialistPain Control Associate</span> <span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""502961301COMP8"" itemprop=""name""> Company Name</span> <span> – </span> <span class=""joblocation jobcity"" id=""502961301JCIT8"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""502961301JSTA8"" itemprop=""addressRegion""> State</span> <br/> </span> <span class=""jobline"" id=""502961301JDES8"" itemprop=""description""> <ul> <li> Conducted exit interviews and verified that employment termination paperwork was completed.</li> <li> Supported management in developing and implementing personnel policies and procedures.</li> <li> Hired employees and initiated the new hire paperwork process.</li> <li> Explained all of the human resources policies, procedures, laws, standards and regulations to each employee.</li> <li> Developed and facilitated job recruitment fairs.</li> <li> Organized new employee orientation schedules for all new hires.</li> <li> Tracked key dates and deadlines and maintained specific personnel lists.</li> <li> Coordinated meetings, developed meeting content and presented all human resources law updates.</li> <li> Promptly corresponded with all applicants and coordinated and conducted interviews.</li> <li> Led the creation of recruiting plans for all open positions.</li> <li> Made salary adjustments and managed contract renewals and promotions.</li> <li> Developed salary proposals for new recruits.</li> </ul> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_502961301_9_328331355"" itemscope="""" itemtype=""https://schema.org/Organization""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""502961301JSTD9""> 01/1999</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""502961301EDDT9""> 01/2003</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""502961301JTIT9""> Medical Insurance Account Representative</span> <span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""502961301COMP9"" itemprop=""name""> Company Name</span> <span> – </span> <span class=""joblocation jobcity"" id=""502961301JCIT9"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""502961301JSTA9"" itemprop=""addressRegion""> State</span> <br/> </span> <span class=""jobline"" id=""502961301JDES9"" itemprop=""description""> <ul> <li> Coordinated meetings, developed meeting content and presented all human resources law updates.</li> <li> Promptly corresponded with all applicants and coordinated and conducted interviews.</li> <li> Led the creation of recruiting plans for all open positions.</li> <li> Developed salary proposals for new recruits.</li> <li> Made salary adjustments and managed contract renewals and promotions.</li> <li> Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.</li> <li> Specifically assigned to the <font color=""#0000ff""> [Department Name]</font> department for the recruitment of up to <font color=""#0000ff""> [Number]</font> requisitions.</li> <li> Created and completed personnel action forms for all hires, terminations, title changes and terminations.</li> <li> Handled all immigration-related issues for each business unit.</li> </ul> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC502961302"" style=""725 padding-top:0px;726 ""> <div class=""heading topborder""> <div class=""sectiontitle"" id=""SECTNAME_EDUC502961302""> Education</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_502961302_1_328331356"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization""> <span class=""dates_wrapper""> <span class=""jobdates"" id=""502961302GRYR1""> 1 1998</span> </span> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""502961302DGRE1"" itemprop=""name""> Diploma</span> <span> : </span> <span class=""programline"" id=""502961302STUY1""> </span> <br/> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""502961302SCHO1"" itemprop=""name""> Sharyland High School</span> <span> - </span> <span class=""joblocation jobcity"" id=""502961302SCIT1""> City</span> <span class=""joblocation jobstate"" id=""502961302SSTA1""> </span> <br/> </span> <span class=""field"" id=""502961302FRFM1""> <ul> <li> Coursework in English, Communications and Journalism</li> </ul> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_502961302_2_328331357"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization""> <span class=""dates_wrapper""> <span class=""jobdates"" id=""502961302GRYR2""> 1 2000</span> </span> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""502961302DGRE2"" itemprop=""name""> S Diploma</span> <span> : </span> <span class=""programline"" id=""502961302STUY2""> </span> <br/> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""502961302SCHO2"" itemprop=""name""> South Texas Vocational College</span> <span> - </span> <span class=""joblocation jobcity"" id=""502961302SCIT2""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""502961302SSTA2""> State</span> <br/> </span> <span class=""field"" id=""502961302FRFM2""> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_502961302_3_328331358"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization""> <span class=""dates_wrapper""> <span class=""jobdates"" id=""502961302GRYR3""> 1 2002</span> </span> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""502961302DGRE3"" itemprop=""name""> </span> <span class=""programline"" id=""502961302STUY3""> </span> <br/> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""502961302SCHO3"" itemprop=""name""> South Texas College McAllen, Texas LVN</span> <span> - </span> <span class=""joblocation jobcity"" id=""502961302SCIT3""> </span> <span class=""joblocation jobstate"" id=""502961302SSTA3""> </span> <br/> </span> <span class=""field"" id=""502961302FRFM3""> UTPA 2002-2004 Edinburg, Texas 41 College Hours 727New Start CNA School 2011-2011 McAllen, Texas CNA-Texas Certified</span> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL502961304"" style=""728 padding-top:0px;729 ""> <div class=""heading topborder""> <div class=""sectiontitle"" id=""SECTNAME_SKLL502961304""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_502961304_1_328331360""> <div class=""field singlecolumn"" id=""502961304FRFM1""> administrative, benefits, brochures, Business Development, CNA, competitive, Conferences, content, client, clients, customer relations, customer satisfaction, customer service, editing, hiring, HR, marketing plans, marketing, Market, meetings, office, networking, nursing, organizational, processes, Recruiting, Recruitment, staffing, telephone, TV</div> </div> </div> </div>",HEALTHCARE73016356151," OCCUPATIONAL HEALTH NURSE COORDINATOR Professional Summary Dedicated RN with over 20 years experience in nursing seeking career transition into a new clinical setting. Able to offer a solid foundation in occupational health, office management, triage, endoscopy, homecare, primary patient care and current healthcare advancements. Highly motivated, dedicated, flexible and compassionate with proven expertise in communication, organization and documentation skills. Valuable interpersonal skills, forging relationships and collaborating with interdisciplinary teams to develop outstanding care/support and to facilitate a friendly and caring environment. Dependable, responsible and autonomous; able to work independently or within a group. Core Qualifications Skill Name Home Patient Management Patient Assessment Homecare/Hospice Care Communication & Documentation Healthcare Education JCAHO Standards / Compliance Relations Homecare Skills/Oasis Quality Assurance / Quality Control Records Maintenance Good Last Used/Experience Expert Currently used/22 years Expert Currently used/ 22 years Expert Currently used/22 years Expert Currently used/19 years Expert Currently used/22 years Expert Currently used/19 years Expert Currently used/22 years Expert Currently used/22 years Experience OCCUPATIONAL HEALTH NURSE COORDINATOR September 2011 to May 2012 Company Name － City , State To provide comprehensive occupational and environmental health services including but not limited to occupational medicine, industrial hygiene, industrial safety and administrative tasks. Assessment of all injuries or illness, first aid, CPR, and emergency treatment to all employees and guests. Educate about basic health care, prevent heath issues, monitor the health condition of the employees, dispense medication(s); train and support other staff members and manage the health risks within the facility. Referral of employees to the appropriate medical services or arrangements for physician requested treatments. Develop and implement ""Wellness program"" activities. Highlights of Contributions: Respond to all medical emergencies immediately * Provide Cardiovascular Pulmonary Resuscitation/Automated External Defibrillator and first aid; annual training to support staff in AED and periodic device monitoring * Submit and track Medical Incident Reports within five days of occurrence and follow-up * Provide and disperse over-the-counter drugs in accordance with Standard Operating Procedures (SOP) or Standing Orders * Provide and perform physicals and medical examinations including job specific testing * Administer vision, respiratory and hearing screening. * Maintain mother's nursing rooms * Administer Influenza vaccine program and allergy injections per physician orders * Administer vaccines for business related travel * Host and coordinate blood drives, ""Wellness programs"" and other education programs; maintain and provide educational materials * Maintain Ergonomics, Wellness, and Blood Borne Exposure Control Programs * Monitor and order clinic and office supplies * Host health related seminars * Coordinate annually written policies, SOPs and Standing Orders * Maintain employee records Physician Liaison/Nurse Triage/GI Nurse December 2000 to October 2011 Company Name － City , State AmSurg Corp., Washington, DC Physician Liaison/Nurse Triage: Assisted the physicians in all aspects of patient care. Assessed and prioritized each incoming patient telephone call and advise them in basic treatment or recommend seeking immediate care in a local hospital, ER, or assisted them with scheduling an office visit. Additional responsibilities included, but not limited to: diagnostic test results via email and phone, prescription refills, medication and diagnostic pre-certifications, scheduling, completing medical forms and various office duties as required. Highlights of Contributions: * Acted as an extension of the health care team to meet the patient's needs. * Received & processed telephone calls from patients requiring medical advice or general information. * Assessed the patient's problem utilizing established protocols while interacting with the physician and/or additional healthcare resources. Made appropriate recommendations to include advice, appointments per protocol, or direction from physician. * Documented calls received, in the patients chart. * Performed follow-up call to ensure adequate medical service was provided and received. * Acted as an extension of the health care team to meet the patient's needs. * Assisted patients in an empathetic, efficient manner to determine best course of action to resolve the presenting issue. * Met regional standards set by the physicians and office management to achieve optimal patient satisfaction such as phone and email access. Was receptive to constructive feedback by supervisors and/or patients to better improve service. * Contributed to the development of protocols, procedures, patient education, & training * Demonstrated the ability to make quick decisions, based on sound base of critical thinking, skills, knowledge and guidelines. * Interacted and communicated effectively with a variety of levels of staff to provide and improve customer service to patients and their families. * Other related duties performed: scheduled office and diagnostic appointments; reviewed prescription refill requests; communicated laboratory and pathology results via email and voice messages; obtained and completed pre-authorizations for medications and diagnostic tests; completed medical forms (i.e. patient, state, insurance, etc.) and directed patient care and teaching. GI (Endoscopy) Nurse: Assessed, planned, implemented, supervised and evaluated direct and indirect nursing care for patients in the endoscopy setting. Established a patent IV prior to the procedure and phlebotomy as needed. Assisted the physicians with administering conscious sedation during endoscopy procedures. Highlights of Contributions: Maintained a comprehensive multidisciplinary approach to patient care, working closely with the entire GI surgery team. Assisted the physician performing the procedure with manipulation of the colon, removal of any polyps and tissue biopsies; retrieved and submitted all specimens to the laboratory to determine the pathology. Assisted with care of the specialized equipment in the endoscopy suite, including equipment management and cleaning. Followed-up with telephone communication after the endoscopy procedure; notified the physician of any adverse effects and document accordingly. Home Healthcare Nurse May 1990 to July 2000 Company Name － City , State Performed a comprehensive range of clinical functions in the home setting within the community. Assessed patients' developmental stages and conditions, administered medications, maintained patient charts/care plans and responded to medical emergencies. Coordinated all aspects of the patient's home care, interacting with other disciplines and agencies, as needed, while providing professional care to the patient as indicated by agency policies, State and Federal laws and regulations. Performed the initial admission visit to the patient in the home to determine the patient's eligibility for home care services and develop the plan of care to be followed. Completed all paperwork necessary for agency policies and federal/state laws. Follow-up visits in the home per patient need and insurance approval. Highlights of Contributions: Excellent observation, clinical skills, good clinical judgment, and outstanding oral and written communication skills. Flexible and cooperative in fulfilling the role obligation which in Self-directed with the ability to work independently with little supervision while utilizing excellent nursing skills. Nursing Education Bachelor of Arts : NURSING Gannon University － City , State , US Lambda Sigma Society, GPA: 3.85, NxStage/US Renal Care: Home Dialysis education & training, BCLS, CPR, Trauma Certification Professional Affiliations SGNA Accomplishments Highly motivated, dedicated, flexible and compassionate with proven expertise in communication, organization and documentation skills. Valuable interpersonal skills, forging relationships and collaborating with interdisciplinary teams to develop outstanding care and support and to facilitate a friendly and caring environment Excellent observation, clinical skills, good clinical judgment, and outstanding oral and written communication skills Excelled in early nursing career as RN/nurse team leader in Home Health Care (2/1992 to 5/2000) and hospital staff nurse on Med-Surg/Neuro Floor (5/1990 to 2/1992), with commendations for quality of total patient care from community/teaching hospital employers. Elected for nurse of the year in 1992 Known as a loyal team player with an unwavering commitment to providing quality care and preventive medicine advocacy. Available for full-time employment, preferably day shift Skills Healthcare, Training, Access, Customer Service, Laboratory, Liaison, Office Management, Patent Education, Phlebotomy, Scheduling, Teaching, Telephone, Voice, Self-directed, Cpr, Administrative Tasks, Arrangements, Cardiovascular, Employee Records, Environmental Health, Ergonomics, Industrial Hygiene, Industrial Safety, Office Supplies, Sop, Sops, Testing, Community Relations, Documentation, Forging, Maintenance, Oasis, Quality Assurance, Quality Control, Rn, Rn License, Rn/, Team Player, Wound Care, Cpr Certification, Cpr Certified, Dialysis, Registered Nurse ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME590486492"" style=""731 padding-top:0px;732 ""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_590486492_1_384235839"" style=""733 padding-top:0px;734 ""> <div class=""name thinbottomborder"" itemprop=""name""> <span class=""field"" id=""590486492FNAM1""> </span> <span> </span> <span class=""field"" id=""590486492LNAM1""> OCCUPATIONAL HEALTH NURSE COORDINATOR</span> </div> <div class=""myGap""> </div> <div class=""lowerborder thinbottomborder""> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM590486497"" style=""735 padding-top:0px;736 ""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_SUMM590486497""> Professional Summary</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_590486497_1_384235842"" style=""737 padding-top:0px;738 ""> <div class=""field singlecolumn"" id=""590486497FRFM1""> Dedicated RN with over 20 years experience in nursing seeking career transition into a new clinical setting. Able to offer a solid foundation in occupational health, office management, triage, endoscopy, homecare, primary patient care and current healthcare advancements. Highly motivated, dedicated, flexible and compassionate with proven expertise in communication, organization and documentation skills. Valuable interpersonal skills, forging relationships and collaborating with interdisciplinary teams to develop outstanding care/support and to facilitate a friendly and caring environment. Dependable, responsible and autonomous; able to work independently or within a group.</div> </div> </div> <div class=""section"" id=""SECTION_HILT590486498"" style=""739 padding-top:0px;740 ""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_HILT590486498""> Core Qualifications</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_590486498_1_384235843"" style=""741 padding-top:0px;742 ""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1 charspace"" id=""590486498SKC11""> <ul> <li> Skill Name Home </li> <li> Patient Management</li> <li> Patient Assessment </li> <li> Homecare/Hospice Care </li> <li> Communication & Documentation</li> <li> Healthcare Education </li> <li> JCAHO Standards / Compliance</li> <li> <span style=""line-height: 1.5;""> Relations</span> </li> <li> Homecare Skills/Oasis </li> <li> Quality Assurance / Quality Control</li> <li> Records Maintenance <br/> </li> </ul> </td> <td class=""field twocol_2 charspace"" id=""590486498SKC21""> <ul> <li> Good Last Used/Experience </li> <li> Expert Currently used/22 years</li> <li> Expert Currently used/ 22 years </li> <li> Expert Currently used/22 years</li> <li> Expert Currently used/19 years</li> <li> Expert Currently used/22 years</li> <li> Expert Currently used/19 years</li> <li> Expert Currently used/22 years</li> <li> Expert Currently used/22 years</li> </ul> <div> </div> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR590486500"" style=""743 padding-top:0px;744 ""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_EXPR590486500""> Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_590486500_1_384235845"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""745 padding-top:0px;746 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""590486500JTIT1""> OCCUPATIONAL HEALTH NURSE COORDINATOR</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""590486500JSTD1""> September 2011</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""590486500EDDT1""> May 2012</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""590486500COMP1"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""590486500JCIT1"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""590486500JSTA1"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""590486500JDES1"" itemprop=""description""> To provide comprehensive occupational and environmental health services including but not limited to occupational medicine, industrial hygiene, industrial safety and administrative tasks. Assessment of all injuries or illness, first aid, CPR, and emergency treatment to all employees and guests. Educate about basic health care, prevent heath issues, monitor the health condition of the employees, dispense medication(s); train and support other staff members and manage the health risks within the facility. Referral of employees to the appropriate medical services or arrangements for physician requested treatments. Develop and implement ""Wellness program"" activities. Highlights of Contributions: Respond to all medical emergencies immediately * Provide Cardiovascular Pulmonary Resuscitation/Automated External Defibrillator and first aid; annual training to support staff in AED and periodic device monitoring * Submit and track Medical Incident Reports within five days of occurrence and follow-up * Provide and disperse over-the-counter drugs in accordance with Standard Operating Procedures (SOP) or Standing Orders * Provide and perform physicals and medical examinations including job specific testing * Administer vision, respiratory and hearing screening. * Maintain mother's nursing rooms * Administer Influenza vaccine program and allergy injections per physician orders * Administer vaccines for business related travel * Host and coordinate blood drives, ""Wellness programs"" and other education programs; maintain and provide educational materials * Maintain Ergonomics, Wellness, and Blood Borne Exposure Control Programs * Monitor and order clinic and office supplies * Host health related seminars * Coordinate annually written policies, SOPs and Standing Orders * Maintain employee records</span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_590486500_2_384235846"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""747 padding-top:0px;748 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""590486500JTIT2""> Physician Liaison/Nurse Triage/GI Nurse</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""590486500JSTD2""> December 2000</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""590486500EDDT2""> October 2011</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""590486500COMP2"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""590486500JCIT2"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""590486500JSTA2"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""590486500JDES2"" itemprop=""description""> <ul> <li> AmSurg Corp., Washington, DC Physician Liaison/Nurse Triage: Assisted the physicians in all aspects of patient care. Assessed and prioritized each incoming patient telephone call and advise them in basic treatment or recommend seeking immediate care in a local hospital, ER, or assisted them with scheduling an office visit. Additional responsibilities included, but not limited to: diagnostic test results via email and phone, prescription refills, medication and diagnostic pre-certifications, scheduling, completing medical forms and various office duties as required. Highlights of Contributions: * Acted as an extension of the health care team to meet the patient's needs. * Received & processed telephone calls from patients requiring medical advice or general information. * Assessed the patient's problem utilizing established protocols while interacting with the physician and/or additional healthcare resources. Made appropriate recommendations to include advice, appointments per protocol, or direction from physician. * Documented calls received, in the patients chart. * Performed follow-up call to ensure adequate medical service was provided and received. * Acted as an extension of the health care team to meet the patient's needs. * Assisted patients in an empathetic, efficient manner to determine best course of action to resolve the presenting issue. * Met regional standards set by the physicians and office management to achieve optimal patient satisfaction such as phone and email access. Was receptive to constructive feedback by supervisors and/or patients to better improve service. * Contributed to the development of protocols, procedures, patient education, & training * Demonstrated the ability to make quick decisions, based on sound base of critical thinking, skills, knowledge and guidelines. * Interacted and communicated effectively with a variety of levels of staff to provide and improve customer service to patients and their families. * Other related duties performed: scheduled office and diagnostic appointments; reviewed prescription refill requests; communicated laboratory and pathology results via email and voice messages; obtained and completed pre-authorizations for medications and diagnostic tests; completed medical forms (i.e. patient, state, insurance, etc.) and directed patient care and teaching. GI (Endoscopy) Nurse: Assessed, planned, implemented, supervised and evaluated direct and indirect nursing care for patients in the endoscopy setting. Established a patent IV prior to the procedure and phlebotomy as needed. Assisted the physicians with administering conscious sedation during endoscopy procedures. Highlights of Contributions:</li> <li> Maintained a comprehensive multidisciplinary approach to patient care, working closely with the entire GI surgery team.</li> <li> Assisted the physician performing the procedure with manipulation of the colon, removal of any polyps and tissue biopsies; retrieved and submitted all specimens to the laboratory to determine the pathology.</li> <li> Assisted with care of the specialized equipment in the endoscopy suite, including equipment management and cleaning.</li> <li> Followed-up with telephone communication after the endoscopy procedure; notified the physician of any adverse effects and document accordingly.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_590486500_3_384235847"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""749 padding-top:0px;750 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""590486500JTIT3""> Home Healthcare Nurse</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""590486500JSTD3""> May 1990</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""590486500EDDT3""> July 2000</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""590486500COMP3"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""590486500JCIT3"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""590486500JSTA3"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""590486500JDES3"" itemprop=""description""> <ul> <li> Performed a comprehensive range of clinical functions in the home setting within the community. Assessed patients' developmental stages and conditions, administered medications, maintained patient charts/care plans and responded to medical emergencies. Coordinated all aspects of the patient's home care, interacting with other disciplines and agencies, as needed, while providing professional care to the patient as indicated by agency policies, State and Federal laws and regulations. Performed the initial admission visit to the patient in the home to determine the patient's eligibility for home care services and develop the plan of care to be followed. Completed all paperwork necessary for agency policies and federal/state laws. Follow-up visits in the home per patient need and insurance approval. Highlights of Contributions:</li> <li> Excellent observation, clinical skills, good clinical judgment, and outstanding oral and written communication skills.</li> <li> Flexible and cooperative in fulfilling the role obligation which in Self-directed with the ability to work independently with little supervision while utilizing excellent nursing skills.</li> <li> Nursing</li> </ul> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC590486501"" style=""751 padding-top:0px;752 ""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_EDUC590486501""> Education</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_590486501_1_384235848"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""753 padding-top:0px;754 ""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""590486501DGRE1"" itemprop=""name""> Bachelor of Arts</span> <span> : </span> <span class=""programline"" dependency=""STUY"" id=""590486501STUY1""> NURSING</span> <span class=""jobdates"" id=""590486501GRYR1""> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""590486501SCHO1"" itemprop=""name""> Gannon University</span> <span> － </span> <span class=""joblocation jobcity"" id=""590486501SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""590486501SSTA1""> State</span> <span> , </span> <span class=""joblocation jobstate"" id=""590486501SCNT1""> US</span> </span> <span class=""paddedline""> <span class=""field"" id=""590486501FRFM1""> Lambda Sigma Society, GPA: 3.85, NxStage/US Renal Care: Home Dialysis education & training, BCLS, CPR, Trauma Certification</span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_AFIL590486503"" style=""755 padding-top:0px;756 ""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_AFIL590486503""> Professional Affiliations</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_590486503_1_384235850"" style=""757 padding-top:0px;758 ""> <div class=""field singlecolumn"" id=""590486503FRFM1""> SGNA</div> </div> </div> <div class=""section"" id=""SECTION_ACCM590486499"" style=""759 padding-top:0px;760 ""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_ACCM590486499""> Accomplishments</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_590486499_1_384235844"" style=""761 padding-top:0px;762 ""> <div class=""field singlecolumn"" id=""590486499FRFM1""> <ul> <li> Highly motivated, dedicated, flexible and compassionate with proven expertise in communication, organization and documentation skills. Valuable interpersonal skills, forging relationships and collaborating with interdisciplinary teams to develop outstanding care and support and to facilitate a friendly and caring environment</li> <li> Excellent observation, clinical skills, good clinical judgment, and outstanding oral and written communication skills</li> <li> Excelled in early nursing career as RN/nurse team leader in Home Health Care (2/1992 to 5/2000) and hospital staff nurse on Med-Surg/Neuro Floor (5/1990 to 2/1992), with commendations for quality of total patient care from community/teaching hospital employers. Elected for nurse of the year in 1992</li> <li> Known as a loyal team player with an unwavering commitment to providing quality care and preventive medicine advocacy. Available for full-time employment, preferably day shift</li> </ul> </div> </div> </div> <div class=""section"" id=""SECTION_CERT590486502"" style=""763 padding-top:0px;764 ""> </div> <div class=""section"" id=""SECTION_SKLL590486504"" style=""765 padding-top:0px;766 ""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_SKLL590486504""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_590486504_1_384235851"" style=""767 padding-top:0px;768 ""> <div class=""field singlecolumn"" id=""590486504FRFM1""> Healthcare, Training, Access, Customer Service, Laboratory, Liaison, Office Management, Patent Education, Phlebotomy, Scheduling, Teaching, Telephone, Voice, Self-directed, Cpr, Administrative Tasks, Arrangements, Cardiovascular, Employee Records, Environmental Health, Ergonomics, Industrial Hygiene, Industrial Safety, Office Supplies, Sop, Sops, Testing, Community Relations, Documentation, Forging, Maintenance, Oasis, Quality Assurance, Quality Control, Rn, Rn License, Rn/, Team Player, Wound Care, Cpr Certification, Cpr Certified, Dialysis, Registered Nurse</div> </div> </div> </div>",HEALTHCARE76931242382," CONSUMER SERVICES ADVOCATE Career Overview Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Core Strengths Strong organizational skills Seasoned in conflict resolution Active listening skills Energetic work attitude Telephone inquiries specialist Customer service expert Adaptive team player Visual merchandising proficiency Fashion knowledge Opening/closing procedures Telecommunication skills Invoice processing Accomplishments Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Database Maintenance Assisted in the managing of the company database and verified, edited and modified members' information. Product Sales Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages. Computed Data Reports Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Work Experience Consumer Services Advocate June 2014 to January 2015 Company Name － City , State Answered the phones, sent emails, placed orders, spoke with customers, went through troubleshooting tips, and trained new hires. Helped the company grow into a multi branded company. Cross-trained and provided back-up for other customer service representatives when needed. Computed accurate sales prices for purchase transactions. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate. Prepared and sold broad range of customized merchandise to individuals and commercial accounts. Guaranteed positive customer experiences and resolved all customer complaints. Account Manager January 2014 to June 2014 Company Name － City , State Answered the phones, made payments, spoke with customers, and contacted mortgage and insurance companies. Assisted my agent in surpassing his sales goal for the month by $30,000. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Guaranteed positive customer experiences and resolved all customer complaints. Developed new customer prospects or referrals. Executed outbound calls to existing customer base resulting in an increase in sales. Generated leads for new sales through telephone and email contact with customers. Customer Service Representative April 2013 to December 2013 Company Name － City , State I answered phones, scheduled appointments, went through troubleshooting tips, and communicated with warranty companies and insurance providers. Communicated all merchandise needs or issues to appropriate supervisors. Accurately logged all daily shipping and receiving orders. Guaranteed positive customer experiences and resolved all customer complaints. Assisted customers with store and product complaints. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Worked under strict deadlines and responded to service requests and emergency call-outs. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Managed quality communication, customer support and product representation for each client. Shipping and Receiving August 2012 to April 2013 Company Name － City , State Answered the phone, shipped out and received all packages and car parts, and worked the front counter. Worked under strict deadlines and responded to service requests and emergency call-outs. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Successfully interacted with customers and retail buyers to expedite orders. Assisted customers with store and product complaints. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Assisted customers in finding out-of-stock items. Developed new customer prospects or referrals. Communicated all merchandise needs or issues to appropriate supervisors. Accurately logged all daily shipping and receiving orders. Stocked and rotated inventory regularly. Hostess and Server June 2011 to August 2012 Company Name － City , State Greeted customers and showed them to their seats Placed orders for customers and served their food accurately and in a timely manner. Assisted customers with store and product complaints. Worked as a team member performing cashier duties, product assistance and cleaning. Prevented store losses using awareness, attention to detail and integrity. Guaranteed positive customer experiences and resolved all customer complaints. Replenished merchandise shelves with items from the stockroom. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Seaman Recruit May 2010 to June 2011 Company Name － City , State Fulfilled the responsibilities of a Seaman Recruit in US Navy basic training program. Selected to lay watch over entire division. Selected as Guidon for my division. Educational Background Associate of Science : Computer Science Southern University － City , State Continuing education in Computer Science High School Diploma : Dance Alabama State University － City , State Continuing education in Dance and Computer Science Student body government representative High School Diploma : Dance , 2008 Alabama School of Fine Arts － City , State Student body government representative 3.7 GPA Skills Cash handling Shipping and receiving Careful and active listener Multi-tasking Professional and friendly ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME557302960"" style=""770 padding-top:0px;771 ""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_557302960_1_363265527"" style=""772 padding-top:0px;773 ""> <div class=""name thinbottomborder"" itemprop=""name""> <span class=""field"" id=""557302960FNAM1""> </span> <span> </span> <span class=""field"" id=""557302960LNAM1""> CONSUMER SERVICES ADVOCATE</span> </div> <div class=""myGap""> </div> <div class=""lowerborder thinbottomborder""> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM557302962"" style=""774 padding-top:0px;775 ""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_SUMM557302962""> Career Overview</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_557302962_1_363276557"" style=""776 padding-top:0px;777 ""> <div class=""field singlecolumn"" id=""557302962FRFM1""> <p align=""LEFT""> Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.</p> </div> </div> </div> <div class=""section"" id=""SECTION_HILT557302963"" style=""778 padding-top:0px;779 ""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_HILT557302963""> Core Strengths</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_557302963_1_363277553"" style=""780 padding-top:0px;781 ""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1 charspace"" id=""557302963SKC11""> <ul> <li> Strong organizational skills</li> <li> Seasoned in conflict resolution</li> <li> Active listening skills</li> <li> Energetic work attitude</li> <li> Telephone inquiries specialist</li> <li> Customer service expert</li> </ul> </td> <td class=""field twocol_2 charspace"" id=""557302963SKC21""> <ul> <li> Adaptive team player</li> <li> Visual merchandising proficiency</li> <li> Fashion knowledge</li> <li> Opening/closing procedures</li> <li> Telecommunication skills</li> <li> Invoice processing</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_ACCM557306533"" style=""782 padding-top:0px;783 ""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_ACCM557306533""> Accomplishments</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_557306533_1_363278735"" style=""784 padding-top:0px;785 ""> <div class=""field singlecolumn"" id=""557306533FRFM1""> <p align=""LEFT""> <i> Customer Service</i> </p> <ul> <li> Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.</li> </ul> <p align=""LEFT""> <i> Customer Interface</i> </p> <ul> <li> Greeted customers upon entrance and handled all cash and credit transactions.</li> <li> Assisted customers over the phone regarding store operations, product, promotions and orders. </li> </ul> <p align=""LEFT""> <i> Database Maintenance</i> </p> <ul> <li> Assisted in the managing of the company database and verified, edited and modified members' information.</li> </ul> <p align=""LEFT""> <i> Product Sales</i> </p> <ul> <li> Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.</li> </ul> <p align=""LEFT""> <i> Computed Data Reports</i> </p> <ul> <li> Provided required weekly, monthly and quarterly reports listing sales figures and client track records.</li> </ul> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR557302964"" style=""786 padding-top:0px;787 ""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_EXPR557302964""> Work Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_557302964_1_363265529"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""788 padding-top:0px;789 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""557302964JTIT1""> Consumer Services Advocate</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""557302964JSTD1""> June 2014</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""557302964EDDT1""> January 2015</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""557302964COMP1"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""557302964JCIT1"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""557302964JSTA1"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""557302964JDES1"" itemprop=""description""> <ul> <li> Answered the phones, sent emails, placed orders, spoke with customers, went through troubleshooting tips, and trained new hires.</li> <li> Helped the company grow into a multi branded company.</li> <li> Cross-trained and provided back-up for other customer service representatives when needed.</li> <li> Computed accurate sales prices for purchase transactions.</li> <li> Developed highly empathetic client relationships and earned reputation for exceeding sales goals.</li> <li> Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.</li> <li> Prepared and sold broad range of customized merchandise to individuals and commercial accounts.</li> <li> Guaranteed positive customer experiences and resolved all customer complaints.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_557302964_2_363265530"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""790 padding-top:0px;791 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""557302964JTIT2""> Account Manager</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""557302964JSTD2""> January 2014</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""557302964EDDT2""> June 2014</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""557302964COMP2"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""557302964JCIT2"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""557302964JSTA2"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""557302964JDES2"" itemprop=""description""> <ul> <li> Answered the phones, made payments, spoke with customers, and contacted mortgage and insurance companies.</li> <li> Assisted my agent in surpassing his sales goal for the month by $30,000.</li> <li> Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.</li> <li> Guaranteed positive customer experiences and resolved all customer complaints.</li> <li> Developed new customer prospects or referrals.</li> <li> Executed outbound calls to existing customer base resulting in an increase in sales.</li> <li> Generated leads for new sales through telephone and email contact with customers.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_557302964_3_363265531"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""792 padding-top:0px;793 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""557302964JTIT3""> Customer Service Representative</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""557302964JSTD3""> April 2013</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""557302964EDDT3""> December 2013</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""557302964COMP3"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""557302964JCIT3"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""557302964JSTA3"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""557302964JDES3"" itemprop=""description""> <ul> <li> I answered phones, scheduled appointments, went through troubleshooting tips, and communicated with warranty companies and insurance providers.</li> <li> Communicated all merchandise needs or issues to appropriate supervisors.</li> <li> Accurately logged all daily shipping and receiving orders.</li> <li> Guaranteed positive customer experiences and resolved all customer complaints.</li> <li> Assisted customers with store and product complaints.</li> <li> Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.</li> <li> Worked under strict deadlines and responded to service requests and emergency call-outs.</li> <li> Developed highly empathetic client relationships and earned reputation for exceeding sales goals.</li> <li> Managed quality communication, customer support and product representation for each client.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_557302964_4_363265532"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""794 padding-top:0px;795 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""557302964JTIT4""> Shipping and Receiving</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""557302964JSTD4""> August 2012</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""557302964EDDT4""> April 2013</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""557302964COMP4"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""557302964JCIT4"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""557302964JSTA4"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""557302964JDES4"" itemprop=""description""> <ul> <li> Answered the phone, shipped out and received all packages and car parts, and worked the front counter.</li> <li> Worked under strict deadlines and responded to service requests and emergency call-outs.</li> <li> Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.</li> <li> Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.</li> <li> Successfully interacted with customers and retail buyers to expedite orders.</li> <li> Assisted customers with store and product complaints.</li> <li> Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.</li> <li> Assisted customers in finding out-of-stock items.</li> <li> Developed new customer prospects or referrals.</li> <li> Communicated all merchandise needs or issues to appropriate supervisors. </li> <li> Accurately logged all daily shipping and receiving orders.</li> <li> Stocked and rotated inventory regularly.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_557302964_5_363265533"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""796 padding-top:0px;797 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""557302964JTIT5""> Hostess and Server</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""557302964JSTD5""> June 2011</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""557302964EDDT5""> August 2012</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""557302964COMP5"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""557302964JCIT5"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""557302964JSTA5"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""557302964JDES5"" itemprop=""description""> <ul> <li> Greeted customers and showed them to their seats</li> <li> Placed orders for customers and served their food accurately and in a timely manner.</li> <li> Assisted customers with store and product complaints.</li> <li> Worked as a team member performing cashier duties, product assistance and cleaning.</li> <li> Prevented store losses using awareness, attention to detail and integrity.</li> <li> Guaranteed positive customer experiences and resolved all customer complaints.</li> <li> Replenished merchandise shelves with items from the stockroom.</li> <li> Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_557302964_6_363265534"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""798 padding-top:0px;799 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""557302964JTIT6""> Seaman Recruit</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""557302964JSTD6""> May 2010</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""557302964EDDT6""> June 2011</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""557302964COMP6"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""557302964JCIT6"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""557302964JSTA6"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""557302964JDES6"" itemprop=""description""> <ul> <li> Fulfilled the responsibilities of a Seaman Recruit in US Navy basic training program.</li> <li> Selected to lay watch over entire division.</li> <li> Selected as Guidon for my division.</li> </ul> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC557302965"" style=""800 padding-top:0px;801 ""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_EDUC557302965""> Educational Background</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_557302965_1_363265535"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""802 padding-top:0px;803 ""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""557302965DGRE1"" itemprop=""name""> Associate of Science</span> <span> : </span> <span class=""programline"" dependency=""STUY"" id=""557302965STUY1""> Computer Science</span> <span class=""jobdates"" id=""557302965GRYR1""> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""557302965SCHO1"" itemprop=""name""> Southern University</span> <span> － </span> <span class=""joblocation jobcity"" id=""557302965SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""557302965SSTA1""> State</span> <span class=""joblocation jobstate"" id=""557302965SCNT1""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""557302965FRFM1""> <ul> <li> Continuing education in Computer Science</li> </ul> <br/> <br/> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_557302965_2_363265537"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""804 padding-top:0px;805 ""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""557302965DGRE2"" itemprop=""name""> High School Diploma</span> <span> : </span> <span class=""programline"" dependency=""STUY"" id=""557302965STUY2""> Dance</span> <span class=""jobdates"" id=""557302965GRYR2""> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""557302965SCHO2"" itemprop=""name""> Alabama State University</span> <span> － </span> <span class=""joblocation jobcity"" id=""557302965SCIT2""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""557302965SSTA2""> State</span> <span class=""joblocation jobstate"" id=""557302965SCNT2""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""557302965FRFM2""> <ul> <li> Continuing education in Dance and Computer Science</li> <li> Student body government representative</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_557302965_3_363265541"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""806 padding-top:0px;807 ""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""557302965DGRE3"" itemprop=""name""> High School Diploma</span> <span> : </span> <span class=""programline"" dependency=""STUY"" id=""557302965STUY3""> Dance</span> <span> , </span> <span class=""jobdates"" id=""557302965GRYR3""> 2008</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""557302965SCHO3"" itemprop=""name""> Alabama School of Fine Arts</span> <span> － </span> <span class=""joblocation jobcity"" id=""557302965SCIT3""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""557302965SSTA3""> State</span> <span class=""joblocation jobstate"" id=""557302965SCNT3""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""557302965FRFM3""> <ul> <li> Student body government representative</li> <li> 3.7 GPA</li> </ul> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL557302981"" style=""808 padding-top:0px;809 ""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_SKLL557302981""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_557302981_1_363265542"" style=""810 padding-top:0px;811 ""> <div class=""field singlecolumn"" id=""557302981FRFM1""> <ul> <li> Cash handling</li> <li> Shipping and receiving</li> <li> Careful and active listener</li> <li> Multi-tasking</li> <li> Professional and friendly</li> </ul> </div> </div> </div> </div>",ADVOCATE81216694152," BUSINESS DEVELOPMENT EXECUTIVE Summary Results driven sales professional with an exemplary record of developing strategic initiatives to enhance sales. Thrives on a challenge, initiates action and entrepreneurial in business approach. Able to seize opportunities and demonstrates excellent networking skills. Exudes energy and enthusiasm while consistently meeting or exceeding sales targets. Offers an excellent record of experience and accomplishments. QUALIFICATION HIGHLIGHTS Account/Territory Management Contract Negotiations Client Development/Focus Sales Analysis Strategic Planning Quota Attainment Business Development/Market Growth Team Leadership Consultative Sales and Network Solutions Experience Company Name September 2008 to Current Business Development Executive Responsible for managing the entire sales cycle with accountability to engage specialist team members; Aggressive and active in competitive accounts, knowledgeable regarding competition and industry trends; Identify, articulate, and implement products, solutions and services to customer requirements; Articulate and position full spectrum of OfficeMax products, services, and solutions to key departmental decision makers; Develop and implement business plan for client base to identify, sell, and support services and/or products in existing OfficeMax accounts; Responsible for proposing and closing engagements that will achieve total revenue growth (sale and annuity), profit, and customer satisfaction plans; Perform account maintenance and continuous new business development; Work with the in-territory BRM and other resources to accomplish install, revenue, and profit objectives; Develop plans for growth and solicit buy-in from management; Perform presentations internally and externally on existing capabilities to gain support. Company Name September 2005 to September 2008 Client Advisor Developed new business leads and increase client base through focused personal marketing efforts that include, but not limited to, direct mail, networking affiliations, and telemarketing ; Accommodated client product preference via presentation and demonstration; Kept abreast of incoming inventory, features, accessories, etc and determine the benefits to prospective clients; Conducted needs assessments of potential buyers; Ensured proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system; Maintained comprehensive knowledge of pricing and specifications of competitive vehicles to provide clients with informative comparisons; Made effective deliveries by following all sales details, inspecting every vehicle sold, introducing clients to Service Manager, and making a personalized delivery of the vehicle. Key Contributions Awarded Client Advisor of the Month 18 times; Achieved BMW of North America's highest sales award for exceeding yearly sales quotas for 2006 and 2007 Received sales incentive awards for the most on-the-spot sales and client retention. Company Name November 2001 to September 2005 Sales Representative Established relationships with key target physicians in assigned territory through office in-services, roundtable discussions, focus group meetings, speaker programs and routine office visits; Sales cycle included cold calling, appointment setting, needs analysis, and post-sale tracking; Worked effectively with team members in gaining market share from competitors; Implemented a cross-over technique to territory organization plan to maximize and build stronger relationships with physicians and consultants; Provided product presentation to target physicians to include clinical facts statistics and indications; Attended corporate training seminars to maintain strong working knowledge of product. Key Contributions Gained highest sales percentage from new product growth since March 2005 Achieved quarterly sales goal as well as maintained top 25% status throughout tenure Built key relationships to successfully gain access to physicians that were often difficult to see. Company Name April 1999 to November 2003 Document Solutions Executive Marketed photocopiers and facsimile equipment to businesses, schools, and individuals within the assigned territory; Sales cycle included cold calling, appointment setting, needs analysis, product presentation and demonstration, and post-sale tracking; Developed new client base in assigned territory - averaged over 200 cold calls weekly; Analyzed customer requirements to determine product solution. Key Contributions Achieved 100% of a $3M quota during fiscal year 2001 and 2002 Received highest sales award company-wide February 2000 Received Team Player award for second quarter 2001 Received Document Management Consultant of the Year award for 2001 and 2002. Skills Articulate, benefits, business plan, closing, cold calling, competitive, Consultant, corporate training, Client, clients, customer satisfaction, delivery, direct mail, Document Management, facsimile, features, focus, Image, inventory, Leadership, managing, marketing, market, meetings, access, office, 2000, needs analysis, networking, new business development, photocopiers, presentations, pricing, profit, speaker, Quality Assurance, Sales, Sales Training, seminars, statistics, Team Player, telemarketing Education Hampton University May 1998 Bachelor of Arts : Political Science City , State Political Science Ricoh University January 2001 Image Management Certification, Levels 1 National Sales Training Phases I, II, and III, Forest Laboratories, April 2004813Leadership Workshop, BMW and Porsche of Arlington, October 2006814Understanding Leasing, BMW and Porsche of Arlington, September 2007815BMW of North America Quality Assurance Workshop, BMW and Porsche of Arlington ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME542142555"" style=""816 padding-top:0px;817 ""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_542142555_1_353825269"" style=""818 padding-top:0px;819 ""> <div class=""name bottomborder"" itemprop=""name""> <span class=""field"" id=""542142555FNAM1""> </span> <span> </span> <span class=""field"" id=""542142555LNAM1""> BUSINESS DEVELOPMENT EXECUTIVE</span> </div> <div class=""lowerborder bottomborder""> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM542142557"" style=""820 padding-top:0px;821 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SUMM542142557""> Summary</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_542142557_1_353825280"" style=""822 padding-top:0px;823 ""> <div class=""field singlecolumn"" id=""542142557FRFM1""> Results driven sales professional with an exemplary record of developing strategic initiatives to enhance sales. Thrives on a challenge, initiates action and entrepreneurial in business approach. Able to seize opportunities and demonstrates excellent networking skills. Exudes energy and enthusiasm while consistently meeting or exceeding sales targets. Offers an excellent record of experience and accomplishments. QUALIFICATION HIGHLIGHTS Account/Territory Management Contract Negotiations Client Development/Focus Sales Analysis Strategic Planning Quota Attainment Business Development/Market Growth Team Leadership Consultative Sales and Network Solutions </div> </div> </div> <div class=""section"" id=""SECTION_HILT542142558"" style=""824 padding-top:0px;825 ""> </div> <div class=""section"" id=""SECTION_EXPR542142559"" style=""826 padding-top:0px;827 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EXPR542142559""> Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_542142559_1_353825272"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""828 padding-top:0px;829 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""companyname"" id=""542142559COMP1"" itemprop=""name""> Company Name</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%B %Y"" id=""542142559JSTD1""> September 2008</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""542142559EDDT1""> Current</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""jobtitle"" id=""542142559JTIT1""> Business Development Executive</span> <br/> <span class=""joblocation jobcity"" id=""542142559JCIT1"" itemprop=""addressLocality""> </span> <span class=""joblocation jobstate"" id=""542142559JSTA1"" itemprop=""addressRegion""> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""542142559JDES1"" itemprop=""description""> <ul> <li> Responsible for managing the entire sales cycle with accountability to engage specialist team members; Aggressive and active in competitive accounts, knowledgeable regarding competition and industry trends; Identify, articulate, and implement products, solutions and services to customer requirements; Articulate and position full spectrum of OfficeMax products, services, and solutions to key departmental decision makers; Develop and implement business plan for client base to identify, sell, and support services and/or products in existing OfficeMax accounts; Responsible for proposing and closing engagements that will achieve total revenue growth (sale and annuity), profit, and customer satisfaction plans; Perform account maintenance and continuous new business development; Work with the in-territory BRM and other resources to accomplish install, revenue, and profit objectives; Develop plans for growth and solicit buy-in from management; Perform presentations internally and externally on existing capabilities to gain support.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_542142559_2_353825273"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""830 padding-top:0px;831 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""companyname"" id=""542142559COMP2"" itemprop=""name""> Company Name</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%B %Y"" id=""542142559JSTD2""> September 2005</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""542142559EDDT2""> September 2008</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""jobtitle"" id=""542142559JTIT2""> Client Advisor</span> <br/> <span class=""joblocation jobcity"" id=""542142559JCIT2"" itemprop=""addressLocality""> </span> <span class=""joblocation jobstate"" id=""542142559JSTA2"" itemprop=""addressRegion""> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""542142559JDES2"" itemprop=""description""> <ul> <li> Developed new business leads and increase client base through focused personal marketing efforts that include, but not limited to, direct mail, networking affiliations, and telemarketing ; Accommodated client product preference via presentation and demonstration; Kept abreast of incoming inventory, features, accessories, etc and determine the benefits to prospective clients; Conducted needs assessments of potential buyers; Ensured proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system; Maintained comprehensive knowledge of pricing and specifications of competitive vehicles to provide clients with informative comparisons; Made effective deliveries by following all sales details, inspecting every vehicle sold, introducing clients to Service Manager, and making a personalized delivery of the vehicle.</li> <li> Key Contributions Awarded Client Advisor of the Month 18 times; Achieved BMW of North America's highest sales award for exceeding yearly sales quotas for 2006 and 2007 Received sales incentive awards for the most on-the-spot sales and client retention.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_542142559_3_353825274"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""832 padding-top:0px;833 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""companyname"" id=""542142559COMP3"" itemprop=""name""> Company Name</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%B %Y"" id=""542142559JSTD3""> November 2001</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""542142559EDDT3""> September 2005</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""jobtitle"" id=""542142559JTIT3""> Sales Representative</span> <br/> <span class=""joblocation jobcity"" id=""542142559JCIT3"" itemprop=""addressLocality""> </span> <span class=""joblocation jobstate"" id=""542142559JSTA3"" itemprop=""addressRegion""> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""542142559JDES3"" itemprop=""description""> <ul> <li> Established relationships with key target physicians in assigned territory through office in-services, roundtable discussions, focus group meetings, speaker programs and routine office visits; Sales cycle included cold calling, appointment setting, needs analysis, and post-sale tracking; Worked effectively with team members in gaining market share from competitors; Implemented a cross-over technique to territory organization plan to maximize and build stronger relationships with physicians and consultants; Provided product presentation to target physicians to include clinical facts statistics and indications; Attended corporate training seminars to maintain strong working knowledge of product.</li> <li> Key Contributions Gained highest sales percentage from new product growth since March 2005 Achieved quarterly sales goal as well as maintained top 25% status throughout tenure Built key relationships to successfully gain access to physicians that were often difficult to see.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_542142559_4_353825275"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""834 padding-top:0px;835 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""companyname"" id=""542142559COMP4"" itemprop=""name""> Company Name</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%B %Y"" id=""542142559JSTD4""> April 1999</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""542142559EDDT4""> November 2003</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""jobtitle"" id=""542142559JTIT4""> Document Solutions Executive</span> <br/> <span class=""joblocation jobcity"" id=""542142559JCIT4"" itemprop=""addressLocality""> </span> <span class=""joblocation jobstate"" id=""542142559JSTA4"" itemprop=""addressRegion""> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""542142559JDES4"" itemprop=""description""> <ul> <li> Marketed photocopiers and facsimile equipment to businesses, schools, and individuals within the assigned territory; Sales cycle included cold calling, appointment setting, needs analysis, product presentation and demonstration, and post-sale tracking; Developed new client base in assigned territory - averaged over 200 cold calls weekly; Analyzed customer requirements to determine product solution.</li> <li> Key Contributions Achieved 100% of a $3M quota during fiscal year 2001 and 2002 Received highest sales award company-wide February 2000 Received Team Player award for second quarter 2001 Received Document Management Consultant of the Year award for 2001 and 2002.</li> </ul> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL542142579"" style=""836 padding-top:0px;837 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SKLL542142579""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_542142579_1_353825283"" style=""838 padding-top:0px;839 ""> <div class=""field singlecolumn"" id=""542142579FRFM1""> Articulate, benefits, business plan, closing, cold calling, competitive, Consultant, corporate training, Client, clients, customer satisfaction, delivery, direct mail, Document Management, facsimile, features, focus, Image, inventory, Leadership, managing, marketing, market, meetings, access, office, 2000, needs analysis, networking, new business development, photocopiers, presentations, pricing, profit, speaker, Quality Assurance, Sales, Sales Training, seminars, statistics, Team Player, telemarketing</div> </div> </div> <div class=""section"" id=""SECTION_EDUC542142560"" style=""840 padding-top:0px;841 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EDUC542142560""> Education</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_542142560_1_353825278"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""842 padding-top:0px;843 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""542142560SCHO1"" itemprop=""name""> Hampton University</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" id=""542142560GRYR1""> May 1998</span> <span> </span> </span> </span> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""542142560DGRE1"" itemprop=""name""> Bachelor of Arts</span> <span> : </span> <span class=""programline"" id=""542142560STUY1""> Political Science</span> </span> <span class=""paddedline""> <span class=""joblocation jobcity"" id=""542142560SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""542142560SSTA1""> State</span> <span class=""joblocation jobstate"" id=""542142560SCNT1""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""542142560FRFM1""> Political Science</span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_542142560_2_353825279"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""844 padding-top:0px;845 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""542142560SCHO2"" itemprop=""name""> Ricoh University</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" id=""542142560GRYR2""> January 2001</span> <span> </span> </span> </span> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""542142560DGRE2"" itemprop=""name""> Image Management Certification, Levels 1</span> <span class=""programline"" id=""542142560STUY2""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""542142560FRFM2""> National Sales Training Phases I, II, and III, Forest Laboratories, April 2004846Leadership Workshop, BMW and Porsche of Arlington, October 2006847Understanding Leasing, BMW and Porsche of Arlington, September 2007848BMW of North America Quality Assurance Workshop, BMW and Porsche of Arlington</span> </span> </div> </div> </div> </div>",BUSINESS-DEVELOPMENT84941506705," MECHANICAL DESIGNER Professional Profile Design Engineer with a proven track record of success. Offer excellence in analytical decision making and product innovation to drive business growth and collaboration. An articulate presenter with the ability to communicate technical information in a clear and concise manner. Enthusiastic and driven design engineer with diverse experience across project life cycle, including research and development, manufacturing, and project leadership. A strong conceptual thinker with the ability to align teams to achieve strategic business objectives. Technically-savvy design engineer experienced in the research, development, design and manufacturing of various product types . Qualifications including certifications in Machine Operation & Programming (CNC Laser/Punch) , expertise in Autodesk Inventor, Autocad and a working knowledge of Solidworks and comprehensive knowledge of Lean Manufacturing principles. Graduate with an Associates Of Applied Science Degree in Computer Aided Drafting & Design seeking a challenging opportunity in process design, development, and support. Self-motivated and committed to improving environmental, health and safety conditions while driving productivity and efficiency. Qualifications Rapid prototyping 3D modeling (Autodesk Inventor/Solidworks) Microsoft office proficient Team player Self-motivated Communication skills Creative thinking Experience Mechanical Designer 10/2011 to 01/2017 Company Name City , State Design Ammonia Processing Control Units using Autodesk Inventor. Create working drawings for the shop floor. Check and update/advise changes to the P&ID as needed. Consult project managers on design changes. Solve problems on shop floor. 5+ experience in CAD modeling. Assisted with design of engineering projects, including products, parts and components. Read and interpreted blueprints and created engineering drawings and sketches. Sketched outline designs and used CAD programs to create detailed design and specifications. Consulted with development engineers on new products technologies. Researched suppliers of raw materials and finished goods and collaborated with purchasing department to obtain samples for process validation and functionality. Attended cross-functional product meetings to discuss parts sourcing, lead times and production schedules. Managed continuous improvement projects in alignment with category strategies. AutoCAD Drafter and Lathe Operator 06/2010 to 10/2010 Company Name City , State Reverse engineered parts to create fabrication drawings. Kept drawings current and up to date. Manufactured parts on companies lathe. Polish parts to insure they are free from Blemishes. Clean Parts to insure they are free of dirt and particles to be Vacuum Packed for shipping. Read and interpreted blueprints and created engineering drawings and sketches. Sketched outline designs and used CAD programs to create detailed design and specifications. NC Programmer/Administrative Assistant 07/2000 to 04/2010 Company Name City , State Programmed parts using CNC software. Opened work orders for shop floor. Printed drawings for associated work orders. Performed price quotes for outside work Ran CNC machines when needed. Laser Operator 07/1998 to 07/2000 Company Name City , State Ran all CNC programs on Trumpf Trumatic L260 Punch/Laser and L4030 laser . Maintenance upkeep on the machines in execellent working condition. Shear Operator 03/1998 to 07/1998 Company Name City , State Cut sheet metal blanks to size according to job requirements. Polisher 05/1997 to 03/1998 Company Name City , State Deburred all parts of sharp edges. Parts Sales/Commercial Sales Account Manager 02/1987 to 02/1997 Company Name City , State Opened and closed the store for business. Maintained the store safe. Kept stores parts inventory up to date and accurate. Stores commercial sales manager. Education Associates of Applied Science : Computer Drafting and Design September 2011 ITT Technical Institute City , State Computer Drafting and Design 3.88 Certificates : Trumpf Operator Course February 25, 2000 Trumpf Inc City , State Trumpf Laser Operator Course, June 18, 1999. Rotolas Training Course February 25, 2000 Aviation Maintenance in Airframe and Power Plant where I : Power Plant Delgado Community College City , State 2.83 3.17 Power Plant Certificates : SolidWorks City , State Advanced Custom Training Certification (MLC CAD SYSTEMS) Certificate : Productivity Enhancement City , State Lotus Notes Productivity Enhancement Copies of Certificates available upon request Skills Autodesk (AutoCAD Mechanical, Inventor, Etc.), Client/Server, Closing, Communication Skills, CNC, customer support, Drafting, Engineer, Instruction, Inventory, Laser, Lathe, Linux, Lotus Notes, Mapics, Materials, Mechanical, Microsoft Office, Windows Operating Systems, PDM, Personnel, Polish, Processes, Programming, Project Management, Red Hat, Revit, Sales, Shipping, SolidWorks, Technical Management, User Training, ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME895251796"" style=""padding-top:0px;""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_895251796_1_586881968"" style=""padding-top:0px;""> <div class=""name"" itemprop=""name""> <span class=""field"" id=""895251796FNAM1""> </span> <span> </span> <span class=""field lName"" id=""895251796LNAM1""> MECHANICAL DESIGNER</span> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM895251800"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SUMM895251800""> Professional Profile</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_895251800_1_586881986"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""895251800FRFM1""> <div> <span class=""""> Design Engineer with a proven track record of success. Offer excellence in analytical decision making and product innovation to drive business growth and collaboration. </span> An articulate presenter with the ability to communicate technical information in a clear and concise manner.</div> <div> </div> <div> <span class=""""> Enthusiastic and driven design engineer with diverse experience across project life cycle, including research and development, manufacturing, and project leadership. </span> A strong conceptual thinker with the ability to align teams to achieve strategic business objectives.</div> <div> </div> <div> <span class=""""> Technically-savvy design engineer experienced in the research, development, design and manufacturing of <font color=""#000"" style=""color: rgb(0, 0, 0);""> various product types</font> . Qualifications including certifications in <font color=""#000"" style=""color: rgb(0, 0, 0);""> Machine Operation & Programming (CNC Laser/Punch)</font> , expertise in Autodesk Inventor, Autocad and a working knowledge of Solidworks<font color=""#0000ff""> </font> and comprehensive knowledge of Lean Manufacturing principles.</span> </div> <div> <span class=""""> </span> </div> <div> <span class=""""> <span class=""""> Graduate with an <font color=""#000"" style=""color: rgb(0, 0, 0);""> Associates Of Applied Science Degree in Computer Aided Drafting & Design </font> seeking a challenging opportunity in process design, development, and support. Self-motivated and committed to improving environmental, health and safety conditions while driving productivity and efficiency. </span> </span> </div> </div> </div> </div> <div class=""section"" id=""SECTION_HILT895251809"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_HILT895251809""> Qualifications</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_895251809_1_586881988"" style=""padding-top:0px;""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1"" id=""895251809SKC11""> <ul> <li class=""""> Rapid prototyping</li> <li class=""""> 3D modeling (Autodesk Inventor/Solidworks)</li> <li class=""""> Microsoft office proficient </li> </ul> </td> <td class=""field twocol_2"" id=""895251809SKC21""> <ul> <li class=""""> Team player</li> <li class=""""> Self-motivated</li> <li class=""""> Communication skills</li> <li class=""""> Creative thinking</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR895251798"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EXPR895251798""> Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_895251798_1_586881970"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""895251798JTIT1""> Mechanical Designer</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""895251798JSTD1""> 10/2011</span> <span class=""jobdates""> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""895251798EDDT1""> 01/2017</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""895251798COMP1"" itemprop=""name""> Company Name</span> <span class=""datesWrapper""> <span class=""joblocation jobcity"" id=""895251798JCIT1"" itemprop=""addressLocality""> City</span> <span class=""joblocation""> , </span> <span class=""joblocation jobstate"" id=""895251798JSTA1"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""895251798JDES1"" itemprop=""description""> <ul> <li> Design Ammonia Processing Control Units using Autodesk Inventor.</li> <li> Create working drawings for the shop floor.</li> <li> Check and update/advise changes to the P&ID as needed.</li> <li> Consult project managers on design changes. </li> <li> Solve problems on shop floor.</li> <li> <span class=""""> 5+ experience in CAD modeling. </span> </li> <li> <span class=""""> </span> <span class=""""> Assisted with design of engineering projects, including products, parts and components. </span> </li> <li> <span class=""""> </span> <span class=""""> Read and interpreted blueprints and created engineering drawings and sketches. </span> </li> <li> <span class=""""> </span> <span class=""""> Sketched outline designs and used CAD programs to create detailed design and specifications. </span> </li> <li> <span class=""""> </span> <span class=""""> Consulted with development engineers on new products technologies. </span> </li> <li> <span class=""""> </span> <span class=""""> Researched suppliers of raw materials and finished goods and collaborated with purchasing department to obtain samples for process validation and functionality. </span> </li> <li> <span class=""""> </span> <span class=""""> Attended cross-functional product meetings to discuss parts sourcing, lead times and production schedules. </span> </li> <li> <span class=""""> </span> <span class=""""> Managed continuous improvement projects in alignment with category strategies. </span> </li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_895251798_2_586881971"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""895251798JTIT2""> AutoCAD Drafter and Lathe Operator</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""895251798JSTD2""> 06/2010</span> <span class=""jobdates""> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""895251798EDDT2""> 10/2010</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""895251798COMP2"" itemprop=""name""> Company Name</span> <span class=""datesWrapper""> <span class=""joblocation jobcity"" id=""895251798JCIT2"" itemprop=""addressLocality""> City</span> <span class=""joblocation""> , </span> <span class=""joblocation jobstate"" id=""895251798JSTA2"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""895251798JDES2"" itemprop=""description""> <ul> <li> Reverse engineered parts to create fabrication drawings.</li> <li> Kept drawings current and up to date.</li> <li> Manufactured parts on companies lathe. </li> <li> Polish parts to insure they are free from Blemishes.</li> <li> Clean Parts to insure they are free of dirt and particles to be Vacuum Packed for shipping.</li> <li> <span class=""""> Read and interpreted blueprints and created engineering drawings and sketches. </span> </li> <li> <span class=""""> Sketched outline designs and used CAD programs to create detailed design and specifications. </span> </li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_895251798_3_586881976"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""895251798JTIT3""> NC Programmer/Administrative Assistant</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""895251798JSTD3""> 07/2000</span> <span class=""jobdates""> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""895251798EDDT3""> 04/2010</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""895251798COMP3"" itemprop=""name""> Company Name</span> <span class=""datesWrapper""> <span class=""joblocation jobcity"" id=""895251798JCIT3"" itemprop=""addressLocality""> City</span> <span class=""joblocation""> , </span> <span class=""joblocation jobstate"" id=""895251798JSTA3"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""895251798JDES3"" itemprop=""description""> <ul> <li> Programmed parts using CNC software.</li> <li> Opened work orders for shop floor.</li> <li> Printed drawings for associated work orders.</li> <li> Performed price quotes for outside work</li> <li> Ran CNC machines when needed.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_895251798_4_586881975"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""895251798JTIT4""> Laser Operator</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""895251798JSTD4""> 07/1998</span> <span class=""jobdates""> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""895251798EDDT4""> 07/2000</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""895251798COMP4"" itemprop=""name""> Company Name</span> <span class=""datesWrapper""> <span class=""joblocation jobcity"" id=""895251798JCIT4"" itemprop=""addressLocality""> City</span> <span class=""joblocation""> , </span> <span class=""joblocation jobstate"" id=""895251798JSTA4"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""895251798JDES4"" itemprop=""description""> <ul> <li> Ran all CNC programs on Trumpf Trumatic L260 Punch/Laser and L4030 laser .</li> <li> Maintenance upkeep on the machines in execellent working condition.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_895251798_5_586881974"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""895251798JTIT5""> Shear Operator</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""895251798JSTD5""> 03/1998</span> <span class=""jobdates""> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""895251798EDDT5""> 07/1998</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""895251798COMP5"" itemprop=""name""> Company Name</span> <span class=""datesWrapper""> <span class=""joblocation jobcity"" id=""895251798JCIT5"" itemprop=""addressLocality""> City</span> <span class=""joblocation""> , </span> <span class=""joblocation jobstate"" id=""895251798JSTA5"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""895251798JDES5"" itemprop=""description""> <ul> <li> Cut sheet metal blanks to size according to job requirements.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_895251798_6_586881973"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""895251798JTIT6""> Polisher</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""895251798JSTD6""> 05/1997</span> <span class=""jobdates""> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""895251798EDDT6""> 03/1998</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""895251798COMP6"" itemprop=""name""> Company Name</span> <span class=""datesWrapper""> <span class=""joblocation jobcity"" id=""895251798JCIT6"" itemprop=""addressLocality""> City</span> <span class=""joblocation""> , </span> <span class=""joblocation jobstate"" id=""895251798JSTA6"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""895251798JDES6"" itemprop=""description""> <ul> <li> Deburred all parts of sharp edges.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_895251798_7_586881978"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""895251798JTIT7""> Parts Sales/Commercial Sales Account Manager</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""895251798JSTD7""> 02/1987</span> <span class=""jobdates""> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""895251798EDDT7""> 02/1997</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""895251798COMP7"" itemprop=""name""> Company Name</span> <span class=""datesWrapper""> <span class=""joblocation jobcity"" id=""895251798JCIT7"" itemprop=""addressLocality""> City</span> <span class=""joblocation""> , </span> <span class=""joblocation jobstate"" id=""895251798JSTA7"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""895251798JDES7"" itemprop=""description""> <ul> <li> Opened and closed the store for business.</li> <li> Maintained the store safe.</li> <li> Kept stores parts inventory up to date and accurate.</li> <li> Stores commercial sales manager.</li> </ul> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC895251799"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EDUC895251799""> Education</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_895251799_1_586881979"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""895251799DGRE1"" itemprop=""name""> Associates of Applied Science</span> <span> : </span> <span class=""programline"" id=""895251799STUY1""> Computer Drafting and Design</span> <span class=""datesWrapper""> <span class=""jobdates"" id=""895251799GRYR1""> September 2011</span> <span> </span> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""895251799SCHO1"" itemprop=""name""> ITT Technical Institute</span> <span class=""datesWrapper""> <span class=""joblocation jobcity educity"" id=""895251799SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate edustate"" id=""895251799SSTA1""> State</span> <span class=""joblocation eduCountry"" id=""895251799SCNT1""> </span> </span> </span> <span class=""paddedline""> <span class=""field"" id=""895251799FRFM1""> Computer Drafting and Design 3.88</span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_895251799_2_586881982"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""895251799DGRE2"" itemprop=""name""> Certificates</span> <span> : </span> <span class=""programline"" id=""895251799STUY2""> Trumpf Operator Course</span> <span class=""datesWrapper""> <span class=""jobdates"" id=""895251799GRYR2""> February 25, 2000</span> <span> </span> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""895251799SCHO2"" itemprop=""name""> Trumpf Inc</span> <span class=""datesWrapper""> <span class=""joblocation jobcity educity"" id=""895251799SCIT2""> City</span> <span> , </span> <span class=""joblocation jobstate edustate"" id=""895251799SSTA2""> State</span> <span class=""joblocation eduCountry"" id=""895251799SCNT2""> </span> </span> </span> <span class=""paddedline""> <span class=""field"" id=""895251799FRFM2""> Trumpf Laser Operator Course, June 18, 1999. Rotolas Training Course February 25, 2000</span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_895251799_3_586881980"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""895251799DGRE3"" itemprop=""name""> Aviation Maintenance in Airframe and Power Plant where I</span> <span> : </span> <span class=""programline"" id=""895251799STUY3""> Power Plant</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""895251799SCHO3"" itemprop=""name""> Delgado Community College</span> <span class=""datesWrapper""> <span class=""joblocation jobcity educity"" id=""895251799SCIT3""> City</span> <span> , </span> <span class=""joblocation jobstate edustate"" id=""895251799SSTA3""> State</span> <span class=""joblocation eduCountry"" id=""895251799SCNT3""> </span> </span> </span> <span class=""paddedline""> <span class=""field"" id=""895251799FRFM3""> 2.83 3.17 Power Plant</span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_895251799_4_586881984"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""895251799DGRE4"" itemprop=""name""> Certificates</span> <span> : </span> <span class=""programline"" id=""895251799STUY4""> SolidWorks</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""895251799SCHO4"" itemprop=""name""> </span> <span class=""datesWrapper""> <span class=""joblocation jobcity educity"" id=""895251799SCIT4""> City</span> <span> , </span> <span class=""joblocation jobstate edustate"" id=""895251799SSTA4""> State</span> <span class=""joblocation eduCountry"" id=""895251799SCNT4""> </span> </span> </span> <span class=""paddedline""> <span class=""field"" id=""895251799FRFM4""> <div> Advanced Custom Training Certification (MLC CAD SYSTEMS) </div> <div> </div> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_895251799_5_586907656"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""895251799DGRE5"" itemprop=""name""> Certificate</span> <span> : </span> <span class=""programline"" id=""895251799STUY5""> Productivity Enhancement</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""895251799SCHO5"" itemprop=""name""> </span> <span class=""datesWrapper""> <span class=""joblocation jobcity educity"" id=""895251799SCIT5""> City</span> <span> , </span> <span class=""joblocation jobstate edustate"" id=""895251799SSTA5""> State</span> <span class=""joblocation eduCountry"" id=""895251799SCNT5""> </span> </span> </span> <span class=""paddedline""> <span class=""field"" id=""895251799FRFM5""> Lotus Notes Productivity Enhancement</span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_895251799_6_586881985"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""895251799DGRE6"" itemprop=""name""> Copies of Certificates available upon request</span> <span class=""programline"" id=""895251799STUY6""> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""895251799SCHO6"" itemprop=""name""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""895251799FRFM6""> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL895251810"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SKLL895251810""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_895251810_1_586881989"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""895251810FRFM1""> Autodesk (AutoCAD Mechanical, Inventor, Etc.), Client/Server, Closing, Communication Skills, CNC, customer support, Drafting, Engineer, Instruction, Inventory, Laser, Lathe, Linux, Lotus Notes, Mapics, Materials, Mechanical, Microsoft Office, Windows Operating Systems, PDM, Personnel, Polish, Processes, Programming, Project Management, Red Hat, Revit, Sales, Shipping, SolidWorks, Technical Management, User Training, </div> </div> </div> </div>",DESIGNER85019268120," Summary I am a kitchen manager with six years in BOH operations. Demonstrated team leadership with excellent staff management skills.I am also a Motivated chef with 5+ years experience in fast-paced restaurant kitchens. looking to work for a company were I can put my talent and skill to good use I am a hands on manager and very well respected amongst my employees or staff members nothing has very been giving to me and i work very hard to earn every title, or promotion i,ve ever held . I give 110% always focus on my goal to give my every best to all i do. and not afraid to start from the bottom as a line cook or sous chef and work my way up to the top . with a good respectable company Hard working food service professional KITCHEN MANAGER / CATERING AND EVENTS CHEF Highlights ServSafe certified High volume production capability Focused and disciplined Well-tuned palette Focus on portion and cost control Inventory management familiarity Bilingual (English/spanish Chef at sun tower hotel on Fort Lauderdale Beach Cash handling Reliable and punctual Reliable team worker Neat, clean and professional appearance Comfortable standing for long time periods Delivers exceptional customer service Commercial deep fryer and slicer operation Proven leader American cuisine expert Willing to work under pressure Excellent multi-tasker Culinary knowledge Fluent in spanish Restaurant management Ethnic foods preparation Food cost control specialist Successful kitchen staff supervisor Interviewing and training ability Non-smoker Plate presentation skills Proficiency in inventory and ordering Reliable, punctual and committed to customer service Experience Company Name City , State kitchen Manager / Catering and events chef 07/2011 to 01/2014 Apportioned and served food to facility residents, employees, or patrons. Checked the quantity and quality of received products Cleaned and prepared various foods for cooking or serving Managed kitchen operations for high grossing, fast-paced fair concession kitchen. Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items. Trained staff of twenty three employees for correct facility procedures, safety codes, proper recipes and plating techniques. Examined trays to ensure that they contained required items Inspected dining and serving areas to ensure cleanliness and proper setup Managed preparation and presentation of the desserts for all catered events.Oversaw 8cooks and 17 staff members as part of overall back of the house operations. oversaw the meal on wheels operation for saint luice county Company Name City , State Kitchen manager / Executive chef 01/2008 to 06/2011 Checked in deliveries and signed off on products received. Performed tableside food preparation including carving meats, boning fish and fowl and preparing flaming dishes. Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests. Effectively used items in stock to decrease waste and profit loss. Seasoned and cooked food according to recipes or personal judgment and experience Ensured first-in-first-out system with all ingredients labeled and stored properly Oversaw kitchen employee operations to ensure production levels and service standards were maintained Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests. Company Name City , State Executive chef 02/2005 to 02/2008 Delivered an exceptional dining experience with friendly, fast service. Consistently adhered to quality expectations and standards. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Regularly checked on guests' satisfaction. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Answered questions about menu selections and made recommendations when requested. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Served meals and snacks to employing families and their guests Served residents and guests during meal times with speed and efficiency Responded to resident or guest complaints regarding food or service Provided guests with menus Prepared special diet foods, salads, desserts, and other nourishments Company Name City , State Lead line cook 02/2001 to 01/2005 Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management. Cut and chopped food items and cooked on a grill or in fryers. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Accurately measured ingredients required for specific food items. Carefully maintained sanitation, health and safety standards in all work areas. Prepared the buffet and salad bar for dinner service. Checked in deliveries and signed off on products received. Delivered an exceptional dining experience with friendly, fast service. Accomplishments Recognized by peers and management for going above and beyond normal job functions. Successfully managed a kitchen staff of 40+ employees during high volume dinner services for more than 500 diners each night .Communicated with kitchen staff, dietitians and doctors to assure compliance with complex and frequently changing dietary needs of clients Baked, roasted, broiled, and steamed meats, fish, vegetables and other foods. Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning. Cleaned and inspected galley equipment, kitchen appliances, and work areas. Cleaned and sterilized equipment and facilities. Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock. Executed daily production lists and goals. Helped with preparation, set-up, and service for catering events. Planned menus according to employers' needs and diet restrictions. Prepared food items.. Education GED : Culinary arts 1996 Lyndon B Johnson , City , State , USA graduated with my GED and my culinary certificate as a station cook Associate of Applied Science : Culinary arts 1999 Lincoln college , City , State , USA Graduated in top 5 of class Courses in Hospitality and Restaurant Management Basic Vocational Certificate: Prep Cook Nutrition courses Classes in Restaurant and Facility Operations Coursework in Food and Beverage Operations serve safe management Certifications Serve safe AA in applied science Station cook certificate Four dietary certificate Languages Bilingual Spanish/English/ 1/3 creole Skills Grill cook specialist Fry cook specialist Saucier Soups /salads specialist Inventory specialist Menu and catering planner Waste management specialist Sautee and broiler specialist Event planner Expert in preparing daily specials Scheduling Profit and lost specialist Team player Excellent customer service Training of employee ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_SUMM354562395"" style=""851 padding-top:0px;852 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SUMM354562395""> Summary</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_354562395_1_229096801"" style=""853 padding-top:0px;854 ""> <div class=""field singlecolumn"" id=""354562395FRFM1""> <p align=""LEFT""> I am a kitchen manager with six years in BOH operations. Demonstrated team leadership with excellent staff management skills.I am also a Motivated chef with 5+ years experience in fast-paced restaurant kitchens. looking to work for a company were I can put my talent and skill to good use I am a hands on manager and very well respected amongst my employees or staff members nothing has very been giving to me and i work very hard to earn every title, or promotion i,ve ever held . I give 110% always focus on my goal to give my every best to all i do. and not afraid to start from the bottom as a line cook or sous chef and work my way up to the top . with a good respectable company </p> </div> </div> </div> <div class=""section"" id=""SECTION_RTTL357058218"" style=""855 padding-top:0px;856 ""> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_357058218_1_230742620"" style=""857 padding-top:0px;858 ""> <div class=""resumeTitle"" dependency=""RTTL"" id=""357058218RTTL1""> Hard working food service professional </div> </div> </div> <div class=""section"" id=""SECTION_NAME354562393"" style=""859 padding-top:0px;860 ""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_354562393_1_229094574"" style=""861 padding-top:0px;862 ""> <div class=""name thinbottomborder"" itemprop=""name""> <span class=""field"" id=""354562393FNAM1""> </span> <span> </span> <span class=""field"" id=""354562393LNAM1""> KITCHEN MANAGER / CATERING AND EVENTS CHEF</span> </div> <div class=""botBorder""> </div> </div> </div> <div class=""section"" id=""SECTION_HILT354562396"" style=""863 padding-top:0px;864 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_HILT354562396""> Highlights</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_354562396_1_229098751"" style=""865 padding-top:0px;866 ""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1"" id=""354562396SKC11""> <ul> <li> ServSafe certified</li> <li> High volume production capability</li> <li> Focused and disciplined</li> <li> Well-tuned palette</li> <li> Focus on portion and cost control</li> <li> Inventory management familiarity</li> <li> Bilingual (English/spanish</li> <li> Chef at sun tower hotel on Fort Lauderdale Beach</li> <li> Cash handling</li> <li> Reliable and punctual</li> <li> Reliable team worker</li> <li> Neat, clean and professional appearance</li> <li> Comfortable standing for long time periods</li> <li> Delivers exceptional customer service</li> <li> Commercial deep fryer and slicer operation</li> <li> Proven leader</li> </ul> <p align=""LEFT""> American cuisine expert</p> <p align=""LEFT""> Willing to work under pressure</p> <br/> </td> <td class=""field twocol_2"" id=""354562396SKC21""> <ul> <li> Excellent multi-tasker</li> <li> Culinary knowledge</li> <li> Fluent in spanish</li> <li> Restaurant management</li> </ul> <p align=""LEFT""> Ethnic foods preparation</p> <p align=""LEFT""> Food cost control specialist</p> <p align=""LEFT""> Successful kitchen staff supervisor</p> <p align=""LEFT""> Interviewing and training ability</p> <p align=""LEFT""> Non-smoker</p> <p align=""LEFT""> Plate presentation skills</p> <p align=""LEFT""> Proficiency in inventory and ordering</p> <p align=""LEFT""> Reliable, punctual and committed to customer service</p> <br/> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR354562397"" style=""867 padding-top:0px;868 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EXPR354562397""> Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_354562397_1_229102915"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""869 padding-top:0px;870 ""> <div class=""singlecolumn""> <span class=""paddedline txtCenter""> <span class=""companyname"" id=""354562397COMP1"" itemprop=""name""> Company Name</span> </span> <span class=""paddedline txtCenter"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""joblocation jobcity"" id=""354562397JCIT1"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""354562397JSTA1"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobtitle"" id=""354562397JTIT1""> kitchen Manager / Catering and events chef</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""354562397JSTD1""> 07/2011</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""354562397EDDT1""> 01/2014</span> </span> </span> <span class=""paddedline""> <span class=""jobline txtLeft"" id=""354562397JDES1"" itemprop=""description""> <p align=""LEFT""> Apportioned and served food to facility residents, employees, or patrons.</p> <p align=""LEFT""> Checked the quantity and quality of received products</p> <p align=""LEFT""> Cleaned and prepared various foods for cooking or serving</p> <p align=""LEFT""> Managed kitchen operations for high grossing, fast-paced fair concession kitchen.</p> <p align=""LEFT""> Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items.</p> <p align=""LEFT""> Trained staff of twenty three employees for correct facility procedures, safety codes, proper recipes and plating techniques.</p> <p align=""LEFT""> Examined trays to ensure that they contained required items</p> <p align=""LEFT""> Inspected dining and serving areas to ensure cleanliness and proper setup</p> <p align=""LEFT""> Managed preparation and presentation of the desserts for all catered events.Oversaw 8cooks and 17 staff members as part of overall back of the house operations.</p> <p align=""LEFT""> oversaw the meal on wheels operation for saint luice county </p> <br/> <br/> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_354562397_2_229104879"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""871 padding-top:0px;872 ""> <div class=""singlecolumn""> <span class=""paddedline txtCenter""> <span class=""companyname"" id=""354562397COMP2"" itemprop=""name""> Company Name</span> </span> <span class=""paddedline txtCenter"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""joblocation jobcity"" id=""354562397JCIT2"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""354562397JSTA2"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobtitle"" id=""354562397JTIT2""> Kitchen manager / Executive chef</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""354562397JSTD2""> 01/2008</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""354562397EDDT2""> 06/2011</span> </span> </span> <span class=""paddedline""> <span class=""jobline txtLeft"" id=""354562397JDES2"" itemprop=""description""> <p align=""LEFT""> Checked in deliveries and signed off on products received.</p> <p align=""LEFT""> Performed tableside food preparation including carving meats, boning fish and fowl and preparing flaming dishes.</p> <p align=""LEFT""> Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests.</p> <p align=""LEFT""> Effectively used items in stock to decrease waste and profit loss.</p> <p align=""LEFT""> Seasoned and cooked food according to recipes or personal judgment and experience</p> <p align=""LEFT""> Ensured first-in-first-out system with all ingredients labeled and stored properly</p> <p align=""LEFT""> Oversaw kitchen employee operations to ensure production levels and service standards were maintained</p> <p align=""LEFT""> Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests.</p> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_354562397_3_229106455"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""873 padding-top:0px;874 ""> <div class=""singlecolumn""> <span class=""paddedline txtCenter""> <span class=""companyname"" id=""354562397COMP3"" itemprop=""name""> Company Name</span> </span> <span class=""paddedline txtCenter"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""joblocation jobcity"" id=""354562397JCIT3"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""354562397JSTA3"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobtitle"" id=""354562397JTIT3""> Executive chef</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""354562397JSTD3""> 02/2005</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""354562397EDDT3""> 02/2008</span> </span> </span> <span class=""paddedline""> <span class=""jobline txtLeft"" id=""354562397JDES3"" itemprop=""description""> <p align=""LEFT""> Delivered an exceptional dining experience with friendly, fast service.</p> <p align=""LEFT""> Consistently adhered to quality expectations and standards.</p> <p align=""LEFT""> Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.</p> <p align=""LEFT""> Regularly checked on guests' satisfaction.</p> <p align=""LEFT""> Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.</p> <p align=""LEFT""> Answered questions about menu selections and made recommendations when requested.</p> <p align=""LEFT""> Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.</p> <p align=""LEFT""> Served meals and snacks to employing families and their guests</p> <p align=""LEFT""> Served residents and guests during meal times with speed and efficiency</p> <p align=""LEFT""> Responded to resident or guest complaints regarding food or service</p> <p align=""LEFT""> Provided guests with menus</p> <p align=""LEFT""> Prepared special diet foods, salads, desserts, and other nourishments</p> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_354562397_4_230741235"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""875 padding-top:0px;876 ""> <div class=""singlecolumn""> <span class=""paddedline txtCenter""> <span class=""companyname"" id=""354562397COMP4"" itemprop=""name""> Company Name</span> </span> <span class=""paddedline txtCenter"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""joblocation jobcity"" id=""354562397JCIT4"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""354562397JSTA4"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobtitle"" id=""354562397JTIT4""> Lead line cook</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""354562397JSTD4""> 02/2001</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""354562397EDDT4""> 01/2005</span> </span> </span> <span class=""paddedline""> <span class=""jobline txtLeft"" id=""354562397JDES4"" itemprop=""description""> <p align=""LEFT""> Served fresh, hot food with a smile in a timely manner.</p> <p align=""LEFT""> Communicated clearly and positively with co-workers and management.</p> <p align=""LEFT""> Cut and chopped food items and cooked on a grill or in fryers.</p> <p align=""LEFT""> Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.</p> <p align=""LEFT""> Accurately measured ingredients required for specific food items.</p> <p align=""LEFT""> Carefully maintained sanitation, health and safety standards in all work areas.</p> <p align=""LEFT""> Prepared the buffet and salad bar for dinner service.</p> <p align=""LEFT""> Checked in deliveries and signed off on products received.</p> <p align=""LEFT""> Delivered an exceptional dining experience with friendly, fast service.</p> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_ACCM354562915"" style=""877 padding-top:0px;878 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_ACCM354562915""> Accomplishments</div> </div> <div class=""paragraph txtLeft firstparagraph"" id=""PARAGRAPH_354562915_1_229101431"" style=""879 padding-top:0px;880 ""> <div class=""field singlecolumn"" id=""354562915FRFM1""> <p align=""LEFT""> Recognized by peers and management for going above and beyond normal job functions.</p> <p align=""LEFT""> Successfully managed a kitchen staff of 40+ employees during high volume dinner services for more than 500 diners each night</p> <p align=""LEFT""> .Communicated with kitchen staff, dietitians and doctors to assure compliance with complex and frequently changing dietary needs of clients</p> <p align=""LEFT""> Baked, roasted, broiled, and steamed meats, fish, vegetables and other foods.</p> <p align=""LEFT""> Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.</p> <p align=""LEFT""> Cleaned and inspected galley equipment, kitchen appliances, and work areas.</p> <p align=""LEFT""> Cleaned and sterilized equipment and facilities.</p> <p align=""LEFT""> Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.</p> <p align=""LEFT""> Executed daily production lists and goals.</p> <p align=""LEFT""> Helped with preparation, set-up, and service for catering events.</p> <p align=""LEFT""> Planned menus according to employers' needs and diet restrictions.</p> <p align=""LEFT""> Prepared food items..</p> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC354562398"" style=""881 padding-top:0px;882 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EDUC354562398""> Education</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_354562398_1_229108267"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""883 padding-top:0px;884 ""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""354562398DGRE1"" itemprop=""name""> GED</span> <span> :</span> <span class=""programline"" dependency=""STUY"" id=""354562398STUY1""> Culinary arts</span> <span class=""datesWrapper""> <span class=""jobdates"" id=""354562398GRYR1""> 1996</span> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""354562398SCHO1"" itemprop=""name""> Lyndon B Johnson </span> <span> , </span> <span class=""joblocation jobcity"" id=""354562398SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""354562398SSTA1""> State</span> <span> , </span> <span class=""joblocation jobstate"" id=""354562398SCNT1""> USA</span> </span> <span class=""paddedline""> <span class=""field"" id=""354562398FRFM1""> <p align=""LEFT""> graduated with my GED and my culinary certificate as a station cook </p> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_354562398_2_229110650"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""885 padding-top:0px;886 ""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""354562398DGRE2"" itemprop=""name""> Associate of Applied Science</span> <span> :</span> <span class=""programline"" dependency=""STUY"" id=""354562398STUY2""> Culinary arts</span> <span class=""datesWrapper""> <span class=""jobdates"" id=""354562398GRYR2""> 1999</span> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""354562398SCHO2"" itemprop=""name""> Lincoln college</span> <span> , </span> <span class=""joblocation jobcity"" id=""354562398SCIT2""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""354562398SSTA2""> State</span> <span> , </span> <span class=""joblocation jobstate"" id=""354562398SCNT2""> USA</span> </span> <span class=""paddedline""> <span class=""field"" id=""354562398FRFM2""> <p align=""LEFT""> Graduated in top 5 of class</p> <p align=""LEFT""> Courses in Hospitality and Restaurant Management</p> <p align=""LEFT""> Basic Vocational Certificate: Prep Cook</p> <p align=""LEFT""> Nutrition courses</p> <p align=""LEFT""> Classes in Restaurant and Facility Operations</p> <p align=""LEFT""> Coursework in Food and Beverage Operations</p> <p align=""LEFT""> serve safe management </p> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_CERT356860850"" style=""887 padding-top:0px;888 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_CERT356860850""> Certifications</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_356860850_1_230741661"" style=""889 padding-top:0px;890 ""> <div class=""field singlecolumn"" id=""356860850FRFM1""> <p align=""LEFT""> Serve safe</p> <p align=""LEFT""> AA in applied science</p> <p align=""LEFT""> Station cook certificate </p> <p align=""LEFT""> Four dietary certificate</p> </div> </div> </div> <div class=""section"" id=""SECTION_LANG357058219"" style=""891 padding-top:0px;892 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_LANG357058219""> Languages</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_357058219_1_230742923"" style=""893 padding-top:0px;894 ""> <div class=""field singlecolumn"" id=""357058219FRFM1""> <p align=""LEFT""> Bilingual Spanish/English/ 1/3 creole </p> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL357058221"" style=""895 padding-top:0px;896 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SKLL357058221""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_357058221_1_230750812"" style=""897 padding-top:0px;898 ""> <div class=""field singlecolumn"" id=""357058221FRFM1""> <p align=""LEFT""> Grill cook specialist</p> <p align=""LEFT""> Fry cook specialist</p> <p align=""LEFT""> Saucier </p> <p align=""LEFT""> Soups /salads specialist</p> <p align=""LEFT""> Inventory specialist</p> <p align=""LEFT""> Menu and catering planner</p> <p align=""LEFT""> Waste management specialist</p> <p align=""LEFT""> Sautee and broiler specialist</p> <p align=""LEFT""> Event planner</p> <p align=""LEFT""> Expert in preparing daily specials </p> <p align=""LEFT""> Scheduling</p> <p align=""LEFT""> Profit and lost specialist</p> <p align=""LEFT""> Team player </p> <p align=""LEFT""> Excellent customer service</p> <p align=""LEFT""> Training of employee</p> <br/> <br/> </div> </div> </div> </div>",CHEF89938860712," ADVOCATE GENERAL Professional Summary Over eleven years experience in management in the Criminal Justice and Mental Health disciplines Developed innovative ""Delayed Sentencing"" and ""Aftercare"" programs for Oklahoma County and surrounding courts Over six years managing a surety company (Bail Bond and Recovery) Proven record of innovative and effective staff development Strong commitment, vision and leadership Skill Highlights Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes Computer-literate performer with extensive software proficiency covering wide variety of applications Proven relationship-builder with unsurpassed interpersonal skills Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards Results-driven achiever with exemplary planning and organizational skills Innovative problem-solver who can generate workable solutions and resolve complaints. Additional Training Therapeutic Options Training CPR Professional Experience Advocate General August 2014 to Current Company Name Provides oversight for state operated and private facilities licensed or contracted with the Department of Mental Health Developed the Advocacy Conditional Release Monitoring Program with immediate success by locating and reporting consumers that are non-compliant with medication, court orders and state rules Carefully analyzing historical comments, ratings and input from consumers using the grievance process allowed us to highlight negative trends prior to becoming major problems, as a result the number of consumer grievances dropped almost 50% since being appointed Advocate General Monitoring and reviewing critical incident reports from facilities resulted in a collaboration that prompted facility representatives to engage consumers and families to offer assistance, an explanation or other appropriate support that soothed initial anger and potentially prevented lawsuits. This was a huge factor in the 34% decrease in critical incidents being reported from 8/2014 to 8/2015 Collaborating with the Oklahoma Forensic Review Board regarding consumers found not guilty by reason of insanity while providing input and advice on current behaviors and trends strengthened relationships between the governor appointed board and the department By participating in treatment team meetings of consumers found not guilty by reason of insanity and those never to attain competency, focusing on risk assessments, progression through the program and potential placement for the consumers, we were able to streamline the phases of the program making it more productive and efficient Staying aware of the state budget status, I was able to make appropriate adjustments while managing this division's budget. As a result this division finished the fiscal year 20% under budget allowing the savings to be passed on to divisions where services were being cut. Consumer Advocate August 2013 to August 2014 Company Name Represented mental health consumers and those with substance abuse issues Collaborated with state and private facility administrators regarding problems and resolution measures Actively participated on committees working to educate staff and public on consumer's rights matters Provided oversight for facilities licensed or contracted with ODMHSAS. BEST Award (Building Excellent Services Together) two times. January 2004 to January 2013 Company Name Established community based supervision programs for Oklahoma County's Regimented Inmate Disciplinary program, both presentencing and aftercare Successfully marketed all programs and services, resulting in contracts with referring agencies such as Oklahoma Department of Corrections Community Sentencing Division as well as numerous county district courts around the state Collaborated with Oklahoma Department of Mental Health and Substance Abuse Services and Oklahoma Department of Corrections to create appropriate policy and procedure for community based sentencing and monitoring Compile detailed notes and reports for board of directors and Oklahoma County courts Compile community needs assessments Mentored program participants resulting in numerous court case dismissals in an effort to enroll individuals in college and/or military. Education and Training Bachelor of Criminal Justice University of Oklahoma － City , State Skills streamline, budget, interpersonal skills, Computer-literate, contracts, CPR, notes, managing, meetings, Mental Health, organizational skills, problem-solver, processes, reporting, supervision ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME653531920"" style=""padding-top:0px;""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_653531920_1_425293747"" style=""padding-top:0px;""> <div class=""name thinbottomborder"" itemprop=""name""> <span class=""field"" id=""653531920FNAM1""> </span> <span> </span> <span class=""field"" id=""653531920LNAM1""> ADVOCATE GENERAL</span> </div> <div class=""myGap""> </div> <div class=""lowerborder thinbottomborder""> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM653531924"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_SUMM653531924""> Professional Summary</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_653531924_1_425293754"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""653531924FRFM1""> Over eleven years experience in management in the Criminal Justice and Mental Health disciplines Developed innovative ""Delayed Sentencing"" and ""Aftercare"" programs for Oklahoma County and surrounding courts Over six years managing a surety company (Bail Bond and Recovery) Proven record of innovative and effective staff development Strong commitment, vision and leadership </div> </div> </div> <div class=""section"" id=""SECTION_CERT653532899"" style=""padding-top:0px;""> </div> <div class=""section"" id=""SECTION_HILT653531925"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_HILT653531925""> Skill Highlights</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_653531925_1_425293755"" style=""padding-top:0px;""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1 charspace"" id=""653531925SKC11""> <ul> <li> Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes</li> <li> Computer-literate performer with extensive software proficiency covering wide variety of applications</li> <li> Proven relationship-builder with unsurpassed interpersonal skills</li> <li> Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards</li> <li> Results-driven achiever with exemplary planning and organizational skills</li> <li> Innovative problem-solver who can generate workable solutions and resolve complaints.</li> <li> Additional Training</li> <li> Therapeutic Options Training</li> <li> CPR</li> </ul> </td> <td class=""field twocol_2 charspace"" id=""653531925SKC21""> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR653531922"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_EXPR653531922""> Professional Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_653531922_1_425293749"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""653531922JTIT1""> Advocate General</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""653531922JSTD1""> August 2014</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""653531922EDDT1""> Current</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""653531922COMP1"" itemprop=""name""> Company Name</span> <span class=""joblocation jobcity"" id=""653531922JCIT1"" itemprop=""addressLocality""> </span> <span class=""joblocation jobstate"" id=""653531922JSTA1"" itemprop=""addressRegion""> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""653531922JDES1"" itemprop=""description""> <ul> <li> Provides oversight for state operated and private facilities licensed or contracted with the Department of Mental Health Developed the Advocacy Conditional Release Monitoring Program with immediate success by locating and reporting consumers that are non-compliant with medication, court orders and state rules Carefully analyzing historical comments, ratings and input from consumers using the grievance process allowed us to highlight negative trends prior to becoming major problems, as a result the number of consumer grievances dropped almost 50% since being appointed Advocate General Monitoring and reviewing critical incident reports from facilities resulted in a collaboration that prompted facility representatives to engage consumers and families to offer assistance, an explanation or other appropriate support that soothed initial anger and potentially prevented lawsuits.</li> <li> This was a huge factor in the 34% decrease in critical incidents being reported from 8/2014 to 8/2015 Collaborating with the Oklahoma Forensic Review Board regarding consumers found not guilty by reason of insanity while providing input and advice on current behaviors and trends strengthened relationships between the governor appointed board and the department By participating in treatment team meetings of consumers found not guilty by reason of insanity and those never to attain competency, focusing on risk assessments, progression through the program and potential placement for the consumers, we were able to streamline the phases of the program making it more productive and efficient Staying aware of the state budget status, I was able to make appropriate adjustments while managing this division's budget.</li> <li> As a result this division finished the fiscal year 20% under budget allowing the savings to be passed on to divisions where services were being cut.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_653531922_2_425293750"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""653531922JTIT2""> Consumer Advocate</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""653531922JSTD2""> August 2013</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""653531922EDDT2""> August 2014</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""653531922COMP2"" itemprop=""name""> Company Name</span> <span class=""joblocation jobcity"" id=""653531922JCIT2"" itemprop=""addressLocality""> </span> <span class=""joblocation jobstate"" id=""653531922JSTA2"" itemprop=""addressRegion""> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""653531922JDES2"" itemprop=""description""> <ul> <li> Represented mental health consumers and those with substance abuse issues Collaborated with state and private facility administrators regarding problems and resolution measures Actively participated on committees working to educate staff and public on consumer's rights matters Provided oversight for facilities licensed or contracted with ODMHSAS.</li> <li> BEST Award (Building Excellent Services Together) two times.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_653531922_3_425293752"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""653531922JTIT3""> </span> <span> <span class=""jobdates"" format=""%B %Y"" id=""653531922JSTD3""> January 2004</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""653531922EDDT3""> January 2013</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""653531922COMP3"" itemprop=""name""> Company Name</span> <span class=""joblocation jobcity"" id=""653531922JCIT3"" itemprop=""addressLocality""> </span> <span class=""joblocation jobstate"" id=""653531922JSTA3"" itemprop=""addressRegion""> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""653531922JDES3"" itemprop=""description""> <ul> <li> Established community based supervision programs for Oklahoma County's Regimented Inmate Disciplinary program, both presentencing and aftercare Successfully marketed all programs and services, resulting in contracts with referring agencies such as Oklahoma Department of Corrections Community Sentencing Division as well as numerous county district courts around the state Collaborated with Oklahoma Department of Mental Health and Substance Abuse Services and Oklahoma Department of Corrections to create appropriate policy and procedure for community based sentencing and monitoring Compile detailed notes and reports for board of directors and Oklahoma County courts Compile community needs assessments Mentored program participants resulting in numerous court case dismissals in an effort to enroll individuals in college and/or military.</li> </ul> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC653531923"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_EDUC653531923""> Education and Training</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_653531923_1_425293753"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""653531923DGRE1"" itemprop=""name""> Bachelor of Criminal Justice</span> <span class=""programline"" dependency=""STUY"" id=""653531923STUY1""> </span> <span class=""jobdates"" id=""653531923GRYR1""> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""653531923SCHO1"" itemprop=""name""> University of Oklahoma</span> <span> － </span> <span class=""joblocation jobcity"" id=""653531923SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""653531923SSTA1""> State</span> <span class=""joblocation jobstate"" id=""653531923SCNT1""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""653531923FRFM1""> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL653531926"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_SKLL653531926""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_653531926_1_425293756"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""653531926FRFM1""> streamline, budget, interpersonal skills, Computer-literate, contracts, CPR, notes, managing, meetings, Mental Health, organizational skills, problem-solver, processes, reporting, supervision</div> </div> </div> </div>",ADVOCATE90026079779," BUDGET AND ADMINISTRATION MANAGER Experience 01/2016 to 01/2017 Budget and Administration Manager Company Name － City , State Responsible for providing financial explanation of a $3M budget for the division of Information Technology. Upheld the processes, policies and procedures as specified by finance. Provided financial plans for new year, mid-year and closing of the financial year based on upcoming projects. Created contracts with vendors and individuals who will be providing services for Information Technology. Worked closely with Human Resources to ensure that all positions are recorded and can be financially accommodated. Ensured that all monthly invoices were processed in a timely manner. Liaison between federation and vendors to ensure that all documentation was received for them become approved partners who cleared to work with the Federation. Managed payments of invoices for the Information Technology. 01/2006 to 01/2016 Administrative Aide II Company Name － City , State Maintained the critical day-to-day office confidentiality. Participated in departmental financial planning based on needs for upcoming academic year. Reconciled departmental credit card accounts for Chief of Staff and Director of Global Communications while upholding the policies of the card. Provided customer services to high profile guests in person and over the phone. Collaborated with various departments with day-to-day activities and special projects. Worked on special events including the 40 Acres and a Mule Anniversary Gala; Kept a detailed record of all donations including items to be auctioned. Participated in the hiring process and day to day management of casual student worker. Collaborated with Assistant Dean for Administration on numerous projects including Tisch admissions for 100 - 125 applicants for Early Decision I & II, Regular Decision Transfers, Graduate Students and the Summer High School Programs. Prioritized inquiries to the Dean, acting as liaison. Direct general inquiries to appropriate contacts and/or departments, utilizing knowledge of school and university organization, policies and procedures. Drafted, customized and edited correspondences for the Dean and the department. Managed all Tisch housing apartments. Ordered departmental supplies based on actual departmental budget. Volunteered to participate in the Freshman Follow-Up which ensured that freshman and students new to the school were adjusting well to life at NYU. Established and maintain departmental filing system, securing documents of a confidential nature. General clerical responsibilities include maintaining departmental calendar, processing budgets, tracking staff attendance and submitting timesheets to Human Resources, maintaining office supplies. 01/2001 to 01/2006 Administrative Aide Company Name － City , State Researched potential donors for the Prospect List used to expand the donor list. Created excel worksheets on prospect donors, tracking giving habits and preferences. Organized events, including the Sundance Reception for Tisch School of the Arts and the annual Wasserman Award Reception for that year's scholarship recipients. Maintained and updated the list of the members of the Dean's Council, including highly confidential personal information for numerous high-profile donors. Updated and maintained Advance database to track prospects and donors, including parents, students, and faculty of the university and promised or received gifts. Coordinated travel arrangements for Associate Dean of External Affairs and staff. Prepared documentation and materials for grant applications to support the school. Created and edited correspondences, including mass mailings to Dean's Council Members, Prospective Donors, and parents. General clerical responsibilities included tracking departmental expenses to plan for new budget year, processing and reconciling budgets, coordinating meetings both within and outside of the department, submitting staff timesheets to Human Resources, maintained office supplies and files, responding to in-person and telephone inquiries. Education and Training 2015 MS : Human Resources Management WALDEN UNIVERSITY － City , State Human Resources Management 2001 BA : Comparative Humanities SUNY OLD WESTBURY － City , State Comparative Humanities Skills academic, Arts, budgets, budget, clerical, closing, contracts, Council, credit, customer services, database, documentation, special events, filing, finance, financial, financial planning, grant applications, hiring, Human Resources, Information Technology, Director, materials, meetings, excel, office, policies, processes, Reception, reconciling, telephone, phone, travel arrangements ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME982454952"" style=""padding-top:0px;""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_982454952_1_649987695"" style=""padding-top:0px;""> <div class=""name thinbottomborder"" itemprop=""name""> <span class=""field fName"" id=""982454952FNAM1""> </span> <span> </span> <span class=""field"" id=""982454952LNAM1""> BUDGET AND ADMINISTRATION MANAGER</span> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM982454965"" style=""padding-top:0px;""> </div> <div class=""section"" id=""SECTION_HILT982454966"" style=""padding-top:0px;""> </div> <div class=""section"" id=""SECTION_EXPR982454954"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EXPR982454954""> Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_982454954_1_649987698"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""982454954JSTD1""> 01/2016</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""982454954EDDT1""> 01/2017</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""982454954JTIT1""> Budget and Administration Manager</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""982454954COMP1"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""982454954JCIT1"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""982454954JSTA1"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""982454954JDES1"" itemprop=""description""> <ul> <li> Responsible for providing financial explanation of a $3M budget for the division of Information Technology.</li> <li> Upheld the processes, policies and procedures as specified by finance.</li> <li> Provided financial plans for new year, mid-year and closing of the financial year based on upcoming projects.</li> <li> Created contracts with vendors and individuals who will be providing services for Information Technology.</li> <li> Worked closely with Human Resources to ensure that all positions are recorded and can be financially accommodated.</li> <li> Ensured that all monthly invoices were processed in a timely manner.</li> <li> Liaison between federation and vendors to ensure that all documentation was received for them become approved partners who cleared to work with the Federation.</li> <li> Managed payments of invoices for the Information Technology.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_982454954_2_649987699"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""982454954JSTD2""> 01/2006</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""982454954EDDT2""> 01/2016</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""982454954JTIT2""> Administrative Aide II</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""982454954COMP2"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""982454954JCIT2"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""982454954JSTA2"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""982454954JDES2"" itemprop=""description""> <ul> <li> Maintained the critical day-to-day office confidentiality.</li> <li> Participated in departmental financial planning based on needs for upcoming academic year.</li> <li> Reconciled departmental credit card accounts for Chief of Staff and Director of Global Communications while upholding the policies of the card.</li> <li> Provided customer services to high profile guests in person and over the phone.</li> <li> Collaborated with various departments with day-to-day activities and special projects.</li> <li> Worked on special events including the 40 Acres and a Mule Anniversary Gala; Kept a detailed record of all donations including items to be auctioned.</li> <li> Participated in the hiring process and day to day management of casual student worker.</li> <li> Collaborated with Assistant Dean for Administration on numerous projects including Tisch admissions for 100 - 125 applicants for Early Decision I & II, Regular Decision Transfers, Graduate Students and the Summer High School Programs.</li> <li> Prioritized inquiries to the Dean, acting as liaison.</li> <li> Direct general inquiries to appropriate contacts and/or departments, utilizing knowledge of school and university organization, policies and procedures.</li> <li> Drafted, customized and edited correspondences for the Dean and the department.</li> <li> Managed all Tisch housing apartments.</li> <li> Ordered departmental supplies based on actual departmental budget.</li> <li> Volunteered to participate in the Freshman Follow-Up which ensured that freshman and students new to the school were adjusting well to life at NYU.</li> <li> Established and maintain departmental filing system, securing documents of a confidential nature.</li> <li> General clerical responsibilities include maintaining departmental calendar, processing budgets, tracking staff attendance and submitting timesheets to Human Resources, maintaining office supplies.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_982454954_3_649987701"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""982454954JSTD3""> 01/2001</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""982454954EDDT3""> 01/2006</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""982454954JTIT3""> Administrative Aide</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""982454954COMP3"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""982454954JCIT3"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""982454954JSTA3"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""982454954JDES3"" itemprop=""description""> <ul> <li> Researched potential donors for the Prospect List used to expand the donor list.</li> <li> Created excel worksheets on prospect donors, tracking giving habits and preferences.</li> <li> Organized events, including the Sundance Reception for Tisch School of the Arts and the annual Wasserman Award Reception for that year's scholarship recipients.</li> <li> Maintained and updated the list of the members of the Dean's Council, including highly confidential personal information for numerous high-profile donors.</li> <li> Updated and maintained Advance database to track prospects and donors, including parents, students, and faculty of the university and promised or received gifts.</li> <li> Coordinated travel arrangements for Associate Dean of External Affairs and staff.</li> <li> Prepared documentation and materials for grant applications to support the school.</li> <li> Created and edited correspondences, including mass mailings to Dean's Council Members, Prospective Donors, and parents.</li> <li> General clerical responsibilities included tracking departmental expenses to plan for new budget year, processing and reconciling budgets, coordinating meetings both within and outside of the department, submitting staff timesheets to Human Resources, maintained office supplies and files, responding to in-person and telephone inquiries.</li> </ul> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC982454955"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EDUC982454955""> Education and Training</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_982454955_1_649987702"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" id=""982454955GRYR1""> 2015</span> </span> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""982454955DGRE1"" itemprop=""name""> MS</span> <span> : </span> <span class=""programline"" id=""982454955STUY1""> Human Resources Management</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""982454955SCHO1"" itemprop=""name""> WALDEN UNIVERSITY</span> <span class=""statesWrapper""> － </span> <span class=""joblocation jobcity"" id=""982454955SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""982454955SSTA1""> State</span> <span class=""joblocation jobstate"" id=""982454955SCNT1""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""982454955FRFM1""> Human Resources Management</span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_982454955_2_649987704"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" id=""982454955GRYR2""> 2001</span> </span> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""982454955DGRE2"" itemprop=""name""> BA</span> <span> : </span> <span class=""programline"" id=""982454955STUY2""> Comparative Humanities</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""982454955SCHO2"" itemprop=""name""> SUNY OLD WESTBURY</span> <span class=""statesWrapper""> － </span> <span class=""joblocation jobcity"" id=""982454955SCIT2""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""982454955SSTA2""> State</span> <span class=""joblocation jobstate"" id=""982454955SCNT2""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""982454955FRFM2""> Comparative Humanities</span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL982454957"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SKLL982454957""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_982454957_1_649987706"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""982454957FRFM1""> academic, Arts, budgets, budget, clerical, closing, contracts, Council, credit, customer services, database, documentation, special events, filing, finance, financial, financial planning, grant applications, hiring, Human Resources, Information Technology, Director, materials, meetings, excel, office, policies, processes, Reception, reconciling, telephone, phone, travel arrangements</div> </div> </div> <div class=""section"" id=""SECTION_AFIL982454967"" style=""padding-top:0px;""> </div> </div>",ARTS90113095891," EXECUTIVE CHEF Executive Profile Award winning executive chef with comprehensive experience in kitchen, banquets, and a-la-carte operations, for hotels, resorts and restaurants. Culinary innovator known for producing top quality, creative products contributing to revenue growth. Proven ability to lead successful multi-outlets, fine dining and high volume operations. Expertise Multi-Outlet/High Volume Operations * Budgeting/P&L Management Staff Training/Leadership/Supervision * Sanitation and Quality Control Creative Menu Development & Research * Service & Marketing Experience Price Structuring and Cost Containment * Inventory/Purchasing Team Building * Guest Relations Skill Highlights Leadership/communication skills Product development Menu Development New product delivery Budgeting expertise Employee relations Self-motivated Customer-oriented Staff Training Staff Retention Team Building Staff Motivation Cost Controlling Core Accomplishments Project Management: Initiated Inventory control system, FoodTrac which resulted in cost savings Human Resources: Spearheaded new CIA Culinary Training program which increased retention. Operations Management: Managed Food Safety Program. Handled all functions related to Food and Beverage. Professional Experience Executive Chef 06/2003 to 01/2015 Company Name City , State 559.935.0717 Flagship Restaurant to promote Harris Ranch Agricultural products; Food and Beverage Revenue 13 million, 500,000 plus guest per year. Concept: ""Gate to Plate and Farm to Table"" Seasonal Menu Changes based off local farm product and new beef items. Three Restaurants, Banquet Facility, and Off Site Cater-Out. Created new revenue streams through Culinary Classes for the public. Accountable for culinary department including overall customer satisfaction. Supervised 90 culinary individuals included 5 sous chefs, 8 supervisors, purchasing department and line staff. 7th busiest independently owned restaurant in California and the 67th busiest independently owned restaurant in United States. Promoted Harris Ranch by means of television appearances, supermarkets, Sunset magazine, food shows, cooking classes and culinary schools. Played a key role in entertaining current and future clients from HRBC, ""Choose Your Own Steak"" and tour of the restaurant. Introduced and implemented Food Trac, inventory control system. Produce annual budget and supplied detailed information for Cap X along with ROI justifications. Hotel Complex consisted of: Gas Station, Subway Franchise, Air Strip, RV Park and Hotel. Harris Ranch Entities: Harris Ranch Beef Company, Harris Ranch Feed Lot, Harris Ranch Farm (Fruits, nuts and vegetables), Wine Vineyards, and Horse Division. Kitchen Manager 01/2001 to 01/2003 Company Name City , State High-end retirement community, up to 300 guest, and was the model for future properties. Developed new seasonal menus based off local farm product for healthy alternatives. Two Restaurants, Banquet Facility, and Off Site Cater-Out. Promoted Love Management Communities by means of television appearances, newspaper, resort magazine, food shows, cooking classes and Chamber of Commerce. Played a key role in entertaining current and future clients Produce annual budget and supplied detailed information for Cap X along with ROI justifications. Executive Chef 06/1997 to 07/2001 Company Name City , State Flagship to promote Harris Ranch Agricultural products; Food and Beverage Revenue 13 million, 500,000 plus guest per year. Concept: ""Gate to Plate and Farm to Table"" Seasonal Menu Changes based off local farm product and new beef items. Three Restaurants, Banquet Facility, and Off Site Cater-Out. Supervised 90 culinary individuals included 6 sous chefs, 8 supervisors, purchasing department and line staff. Promoted Harris Ranch Beef by means of television appearances, supermarkets, Sunset magazine, food shows, cooking classes and culinary schools. Played a key role in entertaining current and future clients from HRBC, ""Choose Your Own Steak"" and tour of the restaurant. Worked closely with Harris Ranch Beef Company on cuttings, beef specs, new product lines, aging of primal cuts, developing and test new pre-cooked items. Introduced and implemented Food Trac, inventory control system. Produce annual budget and supplied detailed information for Cap X along with ROI justifications. Hotel Complex consisted of: Gas Station, Subway Franchise, Air Strip, RV Park and Hotel. Harris Ranch Entities: Harris Ranch Beef Company, Harris Ranch Feed Lot, Harris Ranch Farm (Fruits, nuts and vegetables), Wine Vineyards, and Horse Division. Executive Chef 01/1995 to 01/1997 Company Name City , State Was hired on to promote their 100 Year Anniversary. One of the first resort hotels on the west coast of Florida. Four Restaurants, Banquet Facilities, Golf Course and a Yacht. Researched and promoted 100 year anniversary, ice cream social, Hormel, Coleman Mustard, Quaker Oats, menus from years ago, and old newspaper articles. Supervised 60 culinary individuals included 3 sous chefs, 2 supervisors, purchasing department and line staff. Food and Beverage Revenue 7.5 million Red Lion Inn and Hotels: Fess Parker Resort, Santa Barbara California, Red Lion Inn at Quay Vancouver Washington, Red Lion Janzen Beach, Portland Oregon Worked closely with the corporate office, high volume in banquets and restaurant revenues. Executive Chef 01/1985 to 01/1994 Company Name City , State very high-end destination, and was first class. Introduced and implemented 6 new conceptual concepts in Hotels and Restaurants Company wide. Would evaluate Red Lion properties for to ensure all guidelines were being followed. Red Lion Janzen Beach, largest banquet facility south of Seattle and north of San Francisco. Notable: Nike's International Sales meeting and National Women in Action Conference Was awarded the POP and PIP programs 6 years in a row. Red Lion Inn at the Quay Main Concept: Seafood Restaurant, Pacific Sea Foods number 1 customer in the Pacific Northwest. Casa Marina, Key West Florida. Executive Sous Chef 01/1983 to 01/1985 Company Name City , State Executive Banquet Chef 01/1981 to 01/1983 Company Name City , State Education Associate of Arts : Culinary Arts 1982 Saint Augustine Culinary School City , State City Skills budget, Concept, cooking, clients, International Sales, inventory control, office, newspaper, purchasing, San, television, articles ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME555718889"" style=""902 padding-top:0px;903 ""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_555718889_1_362287143"" style=""904 padding-top:0px;905 ""> <div class=""name"" itemprop=""name""> <span class=""field"" id=""555718889FNAM1""> </span> <span> </span> <span class=""field lName"" id=""555718889LNAM1""> EXECUTIVE CHEF</span> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM555718891"" style=""906 padding-top:0px;907 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SUMM555718891""> Executive Profile</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_555718891_1_362287154"" style=""908 padding-top:0px;909 ""> <div class=""field singlecolumn"" id=""555718891FRFM1""> Award winning executive chef with comprehensive experience in kitchen, banquets, and a-la-carte operations, for hotels, resorts and restaurants. Culinary innovator known for producing top quality, creative products contributing to revenue growth. Proven ability to lead successful multi-outlets, fine dining and high volume operations. Expertise Multi-Outlet/High Volume Operations * Budgeting/P&L Management Staff Training/Leadership/Supervision * Sanitation and Quality Control Creative Menu Development & Research * Service & Marketing Experience Price Structuring and Cost Containment * Inventory/Purchasing Team Building * Guest Relations </div> </div> </div> <div class=""section"" id=""SECTION_HILT555718892"" style=""910 padding-top:0px;911 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_HILT555718892""> Skill Highlights</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_555718892_1_362288237"" style=""912 padding-top:0px;913 ""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1"" id=""555718892SKC11""> <ul> <li> Leadership/communication skills</li> <li> Product development</li> <li> Menu Development</li> <li> New product delivery</li> <li> Budgeting expertise</li> <li> Employee relations</li> <li> Self-motivated</li> <li> Customer-oriented</li> </ul> </td> <td class=""field twocol_2"" id=""555718892SKC21""> <ul> <li> Staff Training</li> <li> Staff Retention</li> <li> Team Building</li> <li> Staff Motivation</li> <li> Cost Controlling</li> <br/> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_ACCM555718966"" style=""914 padding-top:0px;915 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_ACCM555718966""> Core Accomplishments</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_555718966_1_362289198"" style=""916 padding-top:0px;917 ""> <div class=""field singlecolumn"" id=""555718966FRFM1""> <p align=""LEFT""> <i> Project Management:</i> </p> <ul> <li> Initiated Inventory control system, FoodTrac which resulted in cost savings</li> </ul> <br/> <p align=""LEFT""> <i> Human Resources:</i> </p> <ul> <li> Spearheaded new CIA Culinary Training program which increased retention.</li> </ul> <br/> <p align=""LEFT""> <i> Operations Management:</i> </p> <ul> <li> Managed Food Safety Program. </li> <li> Handled all functions related to Food and Beverage.</li> </ul> <br/> <br/> <ul> </ul> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR555718893"" style=""918 padding-top:0px;919 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EXPR555718893""> Professional Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_555718893_1_362287145"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""920 padding-top:0px;921 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""555718893JTIT1""> Executive Chef</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""555718893JSTD1""> 06/2003</span> <span class=""jobdates""> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""555718893EDDT1""> 01/2015</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""555718893COMP1"" itemprop=""name""> Company Name</span> <span class=""datesWrapper""> <span class=""joblocation jobcity"" id=""555718893JCIT1"" itemprop=""addressLocality""> City</span> <span class=""joblocation""> , </span> <span class=""joblocation jobstate"" id=""555718893JSTA1"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""555718893JDES1"" itemprop=""description""> <ul> <li> 559.935.0717 Flagship Restaurant to promote Harris Ranch Agricultural products; Food and Beverage Revenue 13 million, 500,000 plus guest per year.</li> <li> Concept: ""Gate to Plate and Farm to Table"" Seasonal Menu Changes based off local farm product and new beef items.</li> <li> Three Restaurants, Banquet Facility, and Off Site Cater-Out.</li> <li> Created new revenue streams through Culinary Classes for the public.</li> <li> Accountable for culinary department including overall customer satisfaction.</li> <li> Supervised 90 culinary individuals included 5 sous chefs, 8 supervisors, purchasing department and line staff.</li> <li> 7th busiest independently owned restaurant in California and the 67th busiest independently owned restaurant in United States.</li> <li> Promoted Harris Ranch by means of television appearances, supermarkets, Sunset magazine, food shows, cooking classes and culinary schools.</li> <li> Played a key role in entertaining current and future clients from HRBC, ""Choose Your Own Steak"" and tour of the restaurant.</li> <li> Introduced and implemented Food Trac, inventory control system.</li> <li> Produce annual budget and supplied detailed information for Cap X along with ROI justifications.</li> <li> Hotel Complex consisted of: Gas Station, Subway Franchise, Air Strip, RV Park and Hotel.</li> <li> Harris Ranch Entities: Harris Ranch Beef Company, Harris Ranch Feed Lot, Harris Ranch Farm (Fruits, nuts and vegetables), Wine Vineyards, and Horse Division.</li> </ul> <br/> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_555718893_2_362287146"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""922 padding-top:0px;923 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""555718893JTIT2""> Kitchen Manager</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""555718893JSTD2""> 01/2001</span> <span class=""jobdates""> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""555718893EDDT2""> 01/2003</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""555718893COMP2"" itemprop=""name""> Company Name</span> <span class=""datesWrapper""> <span class=""joblocation jobcity"" id=""555718893JCIT2"" itemprop=""addressLocality""> City</span> <span class=""joblocation""> , </span> <span class=""joblocation jobstate"" id=""555718893JSTA2"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""555718893JDES2"" itemprop=""description""> <ul> <li> High-end retirement community, up to 300 guest, and was the model for future properties.</li> <li> Developed new seasonal menus based off local farm product for healthy alternatives.</li> <li> Two Restaurants, Banquet Facility, and Off Site Cater-Out.</li> <li> Promoted Love Management Communities by means of television appearances, newspaper, resort magazine, food shows, cooking classes and Chamber of Commerce.</li> <li> Played a key role in entertaining current and future clients Produce annual budget and supplied detailed information for Cap X along with ROI justifications.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_555718893_3_362287147"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""924 padding-top:0px;925 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""555718893JTIT3""> Executive Chef</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""555718893JSTD3""> 06/1997</span> <span class=""jobdates""> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""555718893EDDT3""> 07/2001</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""555718893COMP3"" itemprop=""name""> Company Name</span> <span class=""datesWrapper""> <span class=""joblocation jobcity"" id=""555718893JCIT3"" itemprop=""addressLocality""> City</span> <span class=""joblocation""> , </span> <span class=""joblocation jobstate"" id=""555718893JSTA3"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""555718893JDES3"" itemprop=""description""> <ul> <li> Flagship to promote Harris Ranch Agricultural products; Food and Beverage Revenue 13 million, 500,000 plus guest per year.</li> <li> Concept: ""Gate to Plate and Farm to Table"" Seasonal Menu Changes based off local farm product and new beef items.</li> <li> Three Restaurants, Banquet Facility, and Off Site Cater-Out.</li> <li> Supervised 90 culinary individuals included 6 sous chefs, 8 supervisors, purchasing department and line staff.</li> <li> Promoted Harris Ranch Beef by means of television appearances, supermarkets, Sunset magazine, food shows, cooking classes and culinary schools.</li> <li> Played a key role in entertaining current and future clients from HRBC, ""Choose Your Own Steak"" and tour of the restaurant.</li> <li> Worked closely with Harris Ranch Beef Company on cuttings, beef specs, new product lines, aging of primal cuts, developing and test new pre-cooked items.</li> <li> Introduced and implemented Food Trac, inventory control system.</li> <li> Produce annual budget and supplied detailed information for Cap X along with ROI justifications.</li> <li> Hotel Complex consisted of: Gas Station, Subway Franchise, Air Strip, RV Park and Hotel.</li> <li> Harris Ranch Entities: Harris Ranch Beef Company, Harris Ranch Feed Lot, Harris Ranch Farm (Fruits, nuts and vegetables), Wine Vineyards, and Horse Division.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_555718893_4_362287148"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""926 padding-top:0px;927 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""555718893JTIT4""> Executive Chef</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""555718893JSTD4""> 01/1995</span> <span class=""jobdates""> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""555718893EDDT4""> 01/1997</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""555718893COMP4"" itemprop=""name""> Company Name</span> <span class=""datesWrapper""> <span class=""joblocation jobcity"" id=""555718893JCIT4"" itemprop=""addressLocality""> City</span> <span class=""joblocation""> , </span> <span class=""joblocation jobstate"" id=""555718893JSTA4"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""555718893JDES4"" itemprop=""description""> <ul> <li> Was hired on to promote their 100 Year Anniversary.</li> <li> One of the first resort hotels on the west coast of Florida.</li> <li> Four Restaurants, Banquet Facilities, Golf Course and a Yacht.</li> <li> Researched and promoted 100 year anniversary, ice cream social, Hormel, Coleman Mustard, Quaker Oats, menus from years ago, and old newspaper articles.</li> <li> Supervised 60 culinary individuals included 3 sous chefs, 2 supervisors, purchasing department and line staff.</li> <li> Food and Beverage Revenue 7.5 million Red Lion Inn and Hotels: Fess Parker Resort, Santa Barbara California, Red Lion Inn at Quay Vancouver Washington, Red Lion Janzen Beach, Portland Oregon Worked closely with the corporate office, high volume in banquets and restaurant revenues.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_555718893_5_362287149"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""928 padding-top:0px;929 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""555718893JTIT5""> Executive Chef</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""555718893JSTD5""> 01/1985</span> <span class=""jobdates""> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""555718893EDDT5""> 01/1994</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""555718893COMP5"" itemprop=""name""> Company Name</span> <span class=""datesWrapper""> <span class=""joblocation jobcity"" id=""555718893JCIT5"" itemprop=""addressLocality""> City</span> <span class=""joblocation""> , </span> <span class=""joblocation jobstate"" id=""555718893JSTA5"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""555718893JDES5"" itemprop=""description""> <ul> <li> very high-end destination, and was first class.</li> <li> Introduced and implemented 6 new conceptual concepts in Hotels and Restaurants Company wide.</li> <li> Would evaluate Red Lion properties for to ensure all guidelines were being followed.</li> <li> Red Lion Janzen Beach, largest banquet facility south of Seattle and north of San Francisco.</li> <li> Notable: Nike's International Sales meeting and National Women in Action Conference Was awarded the POP and PIP programs 6 years in a row.</li> <li> Red Lion Inn at the Quay Main Concept: Seafood Restaurant, Pacific Sea Foods number 1 customer in the Pacific Northwest.</li> <li> Casa Marina, Key West Florida.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_555718893_6_362287150"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""930 padding-top:0px;931 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""555718893JTIT6""> Executive Sous Chef</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""555718893JSTD6""> 01/1983</span> <span class=""jobdates""> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""555718893EDDT6""> 01/1985</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""555718893COMP6"" itemprop=""name""> Company Name</span> <span class=""datesWrapper""> <span class=""joblocation jobcity"" id=""555718893JCIT6"" itemprop=""addressLocality""> City</span> <span class=""joblocation""> , </span> <span class=""joblocation jobstate"" id=""555718893JSTA6"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""555718893JDES6"" itemprop=""description""> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_555718893_7_362287151"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""932 padding-top:0px;933 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""555718893JTIT7""> Executive Banquet Chef</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""555718893JSTD7""> 01/1981</span> <span class=""jobdates""> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""555718893EDDT7""> 01/1983</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""555718893COMP7"" itemprop=""name""> Company Name</span> <span class=""datesWrapper""> <span class=""joblocation jobcity"" id=""555718893JCIT7"" itemprop=""addressLocality""> City</span> <span class=""joblocation""> , </span> <span class=""joblocation jobstate"" id=""555718893JSTA7"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""555718893JDES7"" itemprop=""description""> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC555718894"" style=""934 padding-top:0px;935 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EDUC555718894""> Education</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_555718894_1_362287153"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""936 padding-top:0px;937 ""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""555718894DGRE1"" itemprop=""name""> Associate of Arts</span> <span> : </span> <span class=""programline"" id=""555718894STUY1""> Culinary Arts</span> <span class=""datesWrapper""> <span class=""jobdates"" id=""555718894GRYR1""> 1982</span> <span> </span> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""555718894SCHO1"" itemprop=""name""> Saint Augustine Culinary School</span> <span class=""datesWrapper""> <span class=""joblocation jobcity educity"" id=""555718894SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate edustate"" id=""555718894SSTA1""> State</span> <span class=""joblocation eduCountry"" id=""555718894SCNT1""> </span> </span> </span> <span class=""paddedline""> <span class=""field"" id=""555718894FRFM1""> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_555718894_2_362287152"" style=""938 padding-top:0px;939 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""555718894SCHO2"" itemprop=""name""> </span> <span class=""datesWrapper""> <span class=""joblocation jobcity educity"" id=""555718894SCIT2""> City</span> <span class=""joblocation jobstate edustate"" id=""555718894SSTA2""> </span> <span class=""joblocation eduCountry"" id=""555718894SCNT2""> </span> </span> </span> <span class=""paddedline""> <span class=""field"" id=""555718894FRFM2""> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL555718896"" style=""940 padding-top:0px;941 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SKLL555718896""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_555718896_1_362287155"" style=""942 padding-top:0px;943 ""> <div class=""field singlecolumn"" id=""555718896FRFM1""> <p align=""LEFT""> budget, Concept, cooking, clients, International Sales, inventory control, office, newspaper, purchasing, San, television, articles</p> </div> </div> </div> </div>",CHEF94418488289," SENIOR DIGITAL MARKETING SPECIALIST Summary Digital marketing professional experienced in SEO, PPC and account management. Knowledgeable about conversion rate optimization, content marketing, analytics and proficient in wide variety of SEO/PPC tools. Highlights Excellent written and verbal communicator Superb time management skills Cross-functional team leadership Focused and driven Skilled multi-tasker Results-oriented Deadline-driven Self-directed Detail-oriented Customer service-oriented Quick learner Self-motivated professional Microsoft Office Suite Desktop publishing software Graphics editing software Web analytics software Project management software Social media management tools User experience (UX) design principles, Content management systems (CMS) HTML and CSS knowledge Account management Digital Marketing Search Engine Optimization Search Engine Marketing Experience 03/2015 to Current Senior Digital Marketing Specialist Company Name － City , State 01/2014 to 11/2014 Senior SEO Specialist Company Name － City , State Applied ethical SEO best practices when performing tasks such as keyword research, competitive analysis, content optimization, Meta tag creation, alt tag creation and social media optimization. Analyzed, reviewed and implemented changes to improve organic search and page rank of client B2C websites. Claimed business listings and provided location data syndication to data aggregators. Implemented website migrations, 301 redirects, sitemaps, robots.txt file, and fixed 404 errors. Digital Copywriter Developed grammatically sound, benefit driven and search engine friendly content for global client B2C websites. Produced unique and engaging content marketing pieces for cross-channel partners that featured or supported LiveEdit's SaaS product and service offerings. Created and maintained online product user guides for the Aurora by LiveEdit CMS interface, and best practices documentation to guide internal implementation. Managed and maintained the organization's website and social media accounts (Google +, LinkedIn, Facebook, Twitter) by linking relevant information together and adding photos and graphics as appropriate to keep visually appealing and engaging. 06/2013 to 02/2014 Lead Project Manager Company Name － City , State Managed and mentored a team of Project Managers. Set and continually managed project expectations with clients, delegated tasks and responsibilities to appropriate team members. Coordinated production trafficking from start to finish, including: client onboarding, the development and distribution of project information, design, integration, content entry, SEO, quality assurance, training and launch. 01/2013 to 06/2013 Digital Copywriter (Contractor) Company Name － City , State Developed grammatically sound, benefit driven and search engine friendly content for LiveEdit's global client B2C websites. Produced unique and engaging content marketing pieces for cross-channel partners that featured or supported LiveEdit's product and service offerings. Created and maintained online product user guides for the Aurora by LiveEdit CMS interface, and best practices documentation to guide internal implementation. 06/2009 to 05/2012 Communications and Membership Coordinator Company Name － City , State Wrote copy, edited, designed, and distributed news releases, print and electronic newsletters and educational outreach materials on a variety of water related issues. Managed and maintained the organization's website and social media accounts (LinkedIn, Facebook, Twitter) by linking relevant information together and adding photos and graphics as appropriate to keep visually appealing andengaging. Managed donor database and electronic list serv by maintaining accurate records of donors, their gift histories and electronic subscription preferences. Managed all special event and tradeshow promotion, operations, expenses and logistics including volunteer management, logistics, sponsorships, event budgets and analytics/tracking of event ROI. 06/2009 to 06/2009 Marketing Assistant Company Name － City , State Established effective working relationships with clients, government officials and media representatives. Managed internal communications, including production and management of print and electronic newsletters. Identified and qualified new candidate leads through prospecting, cold calling, networking, referrals, targeted emails and direct mail. Coordinated administrative processes associated with recruiting/hiring, including resume reviews, scheduling interviews, processing correspondence, documenting candidate activity, coordinating new hire activities, handling confidential material, and facilitating required background screens. Supported agency managers with calendar management, tracking of recruiting budget, maintaining filing systems, answering and screening phone calls. Education 2002 Bachelor of Science : Mass Communications St. Cloud State University － City , State Certifications Google Adwords Certified Professional - Valid through February 2017 Google Analytics Individual Qualification - Valid through September 2016 Skills Independent self-starter with analytical and statistical skills; Passion for data-driven decision making Strong organization and time management skills; Handles multiple projects and details simultaneously Excellent oral and written communication skills; Communicates and collaborates cross-functionally Possesses an unquenchable thirst for learning and an insatiable hunger for self-improvement ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME799411296"" style=""padding-top:0px;""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_799411296_1_519020388"" style=""padding-top:0px;""> <div class=""name thinbottomborder"" itemprop=""name""> <span class=""field fName"" id=""799411296FNAM1""> </span> <span> </span> <span class=""field"" id=""799411296LNAM1""> SENIOR DIGITAL MARKETING SPECIALIST</span> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM799411303"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SUMM799411303""> Summary</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_799411303_1_519024457"" style=""padding-top:0px;""> <div class=""field singlecolumn noPind"" id=""799411303FRFM1""> Digital marketing professional experienced in SEO, PPC and account management. Knowledgeable about conversion rate optimization, content marketing, analytics and proficient in wide variety of SEO/PPC tools.</div> </div> </div> <div class=""section"" id=""SECTION_HILT799411301"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_HILT799411301""> Highlights</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_799411301_1_519020399"" style=""padding-top:0px;""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1"" id=""799411301SKC11""> <ul> <li class=""""> Excellent written and verbal communicator</li> <li class=""""> Superb time management skills</li> <li class=""""> <font class=""""> Cross-functional team leadership</font> </li> <li class=""""> <font class=""""> <span class=""""> Focused and driven </span> </font> </li> <li class=""""> <font class=""""> <span class=""""> </span> <span class=""""> Skilled multi-tasker</span> </font> </li> <li class=""""> <font class=""""> </font> <br/> </li> <li class=""""> <span class=""""> </span> Results-oriented</li> <li class=""""> Deadline-driven</li> <li class=""""> Self-directed </li> <li class=""""> Detail-oriented </li> <li class=""""> Customer service-oriented</li> <li class=""""> Quick learner</li> <li class=""""> Self-motivated professional</li> </ul> </td> <td class=""field twocol_2"" id=""799411301SKC21""> <ul> <li class=""""> Microsoft Office Suite </li> <li class=""""> Desktop publishing software </li> <li class=""""> Graphics editing software</li> <li class=""""> Web analytics software </li> <li class=""""> Project management software </li> <li class=""""> Social media management tools </li> <li class=""""> User experience (UX) design principles, </li> <li class=""""> Content management systems (CMS)</li> <li class=""""> HTML and CSS knowledge </li> </ul> <div> </div> <div> </div> <div> </div> <div> <font class=""""> Account management</font> </div> <div> Digital Marketing</div> <div> Search Engine Optimization</div> <div> Search Engine Marketing</div> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR799411298"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EXPR799411298""> Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_799411298_1_519023355"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""799411298JSTD1""> 03/2015</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""799411298EDDT1""> Current</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""799411298JTIT1""> Senior Digital Marketing Specialist</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""799411298COMP1"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""799411298JCIT1"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""799411298JSTA1"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""799411298JDES1"" itemprop=""description""> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_799411298_2_519020390"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""799411298JSTD2""> 01/2014</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""799411298EDDT2""> 11/2014</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""799411298JTIT2""> Senior SEO Specialist</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""799411298COMP2"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""799411298JCIT2"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""799411298JSTA2"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""799411298JDES2"" itemprop=""description""> <ul> <li> Applied ethical SEO best practices when performing tasks such as keyword research, competitive analysis, content optimization, Meta tag creation, alt tag creation and social media optimization.</li> <li> Analyzed, reviewed and implemented changes to improve organic search and page rank of client B2C websites.</li> <li> Claimed business listings and provided location data syndication to data aggregators.</li> <li> Implemented website migrations, 301 redirects, sitemaps, robots.txt file, and fixed 404 errors.</li> <li> Digital Copywriter Developed grammatically sound, benefit driven and search engine friendly content for global client B2C websites.</li> <li> Produced unique and engaging content marketing pieces for cross-channel partners that featured or supported LiveEdit's SaaS product and service offerings.</li> <li> Created and maintained online product user guides for the Aurora by LiveEdit CMS interface, and best practices documentation to guide internal implementation.</li> <li> Managed and maintained the organization's website and social media accounts (Google +, LinkedIn, Facebook, Twitter) by linking relevant information together and adding photos and graphics as appropriate to keep visually appealing and engaging.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_799411298_3_519021701"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""799411298JSTD3""> 06/2013</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""799411298EDDT3""> 02/2014</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""799411298JTIT3""> Lead Project Manager</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""799411298COMP3"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""799411298JCIT3"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""799411298JSTA3"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""799411298JDES3"" itemprop=""description""> <ul> <li> Managed and mentored a team of Project Managers.</li> <li> Set and continually managed project expectations with clients, delegated tasks and responsibilities to appropriate team members.</li> <li> Coordinated production trafficking from start to finish, including: client onboarding, the development and distribution of project information, design, integration, content entry, SEO, quality assurance, training and launch.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_799411298_4_519020392"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""799411298JSTD4""> 01/2013</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""799411298EDDT4""> 06/2013</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""799411298JTIT4""> Digital Copywriter (Contractor)</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""799411298COMP4"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""799411298JCIT4"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""799411298JSTA4"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""799411298JDES4"" itemprop=""description""> <ul> <li> Developed grammatically sound, benefit driven and search engine friendly content for LiveEdit's global client B2C websites.</li> <li> Produced unique and engaging content marketing pieces for cross-channel partners that featured or supported LiveEdit's product and service offerings.</li> <li> Created and maintained online product user guides for the Aurora by LiveEdit CMS interface, and best practices documentation to guide internal implementation.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_799411298_5_519020393"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""799411298JSTD5""> 06/2009</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""799411298EDDT5""> 05/2012</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""799411298JTIT5""> Communications and Membership Coordinator</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""799411298COMP5"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""799411298JCIT5"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""799411298JSTA5"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""799411298JDES5"" itemprop=""description""> <ul> <li> Wrote copy, edited, designed, and distributed news releases, print and electronic newsletters and educational outreach materials on a variety of water related issues.</li> <li> Managed and maintained the organization's website and social media accounts (LinkedIn, Facebook, Twitter) by linking relevant information together and adding photos and graphics as appropriate to keep visually appealing andengaging.</li> <li> Managed donor database and electronic list serv by maintaining accurate records of donors, their gift histories and electronic subscription preferences.</li> <li> Managed all special event and tradeshow promotion, operations, expenses and logistics including volunteer management, logistics, sponsorships, event budgets and analytics/tracking of event ROI.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_799411298_6_519020394"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""799411298JSTD6""> 06/2009</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""799411298EDDT6""> 06/2009</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""799411298JTIT6""> Marketing Assistant</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""799411298COMP6"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""799411298JCIT6"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""799411298JSTA6"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""799411298JDES6"" itemprop=""description""> <span class=""""> Established effective working relationships with clients, government officials and media representatives. </span> <ul> <li> <span class=""""> Managed internal communications, including production and management of print and electronic newsletters. </span> Identified and qualified new candidate leads through prospecting, cold calling, networking, referrals, targeted emails and direct mail.</li> <li> Coordinated administrative processes associated with recruiting/hiring, including resume reviews, scheduling interviews, processing correspondence, documenting candidate activity, coordinating new hire activities, handling confidential material, and facilitating required background screens.</li> <li> Supported agency managers with calendar management, tracking of recruiting budget, maintaining filing systems, answering and screening phone calls.</li> </ul> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC799411299"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EDUC799411299""> Education</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_799411299_1_519020397"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" id=""799411299GRYR1""> 2002</span> </span> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""799411299DGRE1"" itemprop=""name""> Bachelor of Science</span> <span> : </span> <span class=""programline"" id=""799411299STUY1""> Mass Communications </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""799411299SCHO1"" itemprop=""name""> St. Cloud State University</span> <span class=""statesWrapper""> － </span> <span class=""joblocation jobcity"" id=""799411299SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""799411299SSTA1""> State</span> <span class=""joblocation jobstate"" id=""799411299SCNT1""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""799411299FRFM1""> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_CERT799411963"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_CERT799411963""> Certifications</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_799411963_1_519029342"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""799411963FRFM1""> <div> Google Adwords Certified Professional - Valid through February 2017</div> <div> Google Analytics Individual Qualification - Valid through September 2016</div> <div> <br/> </div> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL799411302"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SKLL799411302""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_799411302_1_519024909"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""799411302FRFM1""> <ul> <li> Independent self-starter with analytical and statistical skills; Passion for data-driven decision making</li> <li> Strong organization and time management skills; Handles multiple projects and details simultaneously</li> <li> Excellent oral and written communication skills; Communicates and collaborates cross-functionally</li> <li> Possesses an unquenchable thirst for learning and an insatiable hunger for self-improvement</li> </ul> </div> </div> </div> </div>",DIGITAL-MEDIA94547470864," GENERAL HR ASSISTANT/OFFICE ASSISTANT Summary Effective communicator and team leader with excellent time management skills. Familiar with daily office operations and experienced in diffusing staffing issues to ensure all activities are completed in an expeditious manner. An independent worker. Effective organization, planning, oral and written communication skills, able to multi task and meet deadlines efficiently and accurately. Microsoft Office programs and other computerized business systems. Highlights New hire orientation Exceptional interpersonal skills Personnel records maintenance Inventory control Staff training Supervision and training Accomplishments Promoted to Call Center Manager in 1 year . Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Experience August 2010 to February 2016 Company Name City , State General HR Assistant/Office Assistant Greet and screen patients, visitors, and staff, via telephone or in person, for the Medical Department and its related Programs, and answer inquires. Provide quality service that meets the needs of patients and clients as well as other customers - payers, families, referrers, and staff. General clerical duties including photocopying, fax and mailing, maintains inventory of medical supplies and instruments and maintain electronic and hard copy filing system. Retrieve documents from filing system, maintains office equipment, monitors and maintains office supplies and forms. Handle requests for information and data - Insurance authorizations, consult with insurance carriers to determine or obtain authorization for medical consults. Resolve administrative problems and inquiries, prepare written responses to routine enquires. Prepare and modify documents including correspondence, reports, drafts, memos and emails. Schedule and coordinate confidential/sensitive information, such as patient matters, to authorized persons. November 2009 to April 2010 Company Name City , State Customer Service Specialist/Call Center Gather and assembles fiscal data and prepares various reports. Monitor the expenditure of funds. Resolve operational issues which arises at the center. Receive and responds to questions and complaints from the public. Recruit, train, develop work schedules and guides staff Manage day-to-day activities of the Call Center in the absence of the manager. Store, retrieve and distribute information to staff and clients of organization. Schedule client appointments and maintained highly confidential information. December 2005 to December 2008 Company Name City , State Human Resources Assistant Maintain organized job files for all positions with position documentation, applicant data, and interview notes. Put together new hire packets and new employee folders for HR department. Draft correspondence including offer letters, resume acknowledgements, etc. Process all new hire and termination paperwork and workflows; including filing. Serves as main point of contact for payroll related information. Maintain the employee personnel and benefits files. Prepare correspondence, letters, memos, presentation material, other documents, spreadsheets. Coordinate and prepare New Hire Orientations. Use computers to input, extract, query, and research data in personnel database systems, as well as performing office applications. Evaluate applicants for basic compliance in regards to position specifications, scheduled. interviews and physicals and performed background checks and new employee orientation. Create employee surveys through Zarca Interactive software. Assist with necessary education and materials to managers/employees including workshops, manuals, employee handbooks, and standardized reports. Work closely with Employee Relations Manager of Human Resources to deescalate issues, propose resolutions and execute action plans in order to Organizational challenges. Preparation and maintenance of such reports as necessary to carry out the functions of proper disciplinary action or unemployment review hearings. Support and lead special projects as needed. December 2002 to April 2005 Company Name City , State Assistant Manager Assisted end-users with a variety of tax preparation related issues. Supervise and train staff, develops and oversee the completion of work, monitors the expenditure of funds. Store, retrieve and distribute information to staff and clients of organization. Ensure that all staff members could use the system effectively and properly transmit documents to the Internal Revenue Service. Receive and responds to questions and complaints from the public. Purchase, inventories, and stores merchandise, supplies and equipment. August 1999 to December 2005 Company Name City , State Senior Customer Service Representative Updating customer's information; inputting recent financial data. Provide training and support to employees on banking procedures and terminology. Answer customer inquiries and completed troubleshooting on banking software. Provide day-to-day guidance, coaching, and support to management and staff. Receive and responds to questions and complaints from the public. Develop and oversees the completion of work projects. Complete projects as assigned including information gathering and tracking. Education STRAYER UNIVERSITY City , State Associates Degree : Business Administration/Human Resources Business Administration/Human Resources PRINCE GEORGE'S COMMUNITY COLLEGE City , State Essentials of Human Resource Management Certificate Program Skills administrative, banking, basic, benefits, Call Center, clerical, coaching, client, clients, database, documentation, Employee Relations, fax, filing, financial, forms, funds, Human Resource Management, Human Resources, HR, Insurance, maintains inventory, letters, notes, mailing, materials, office applications, office, monitors, office equipment, Organizational, payroll, personnel, quality, research, spreadsheets, surveys, tax preparation, telephone, employee handbooks, troubleshooting, workshops. ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME825632471"" style=""padding-top:0px;""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_825632471_1_537407559"" style=""padding-top:0px;""> <div class=""name"" itemprop=""name""> <span class=""field"" id=""825632471FNAM1""> </span> <span> </span> <span class=""field"" id=""825632471LNAM1""> GENERAL HR ASSISTANT/OFFICE ASSISTANT</span> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM825632475"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SUMM825632475""> Summary</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_825632475_1_537407568"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""825632475FRFM1""> Effective communicator and team leader with excellent time management skills. Familiar with daily office operations and experienced in diffusing staffing issues to ensure all activities are completed in an expeditious manner. An independent worker. Effective organization, planning, oral and written communication skills, able to multi task and meet deadlines efficiently and accurately. Microsoft Office programs and other computerized business systems.</div> </div> </div> <div class=""section"" id=""SECTION_HILT825632477"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_HILT825632477""> Highlights</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_825632477_1_537412155"" style=""padding-top:0px;""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1"" id=""825632477SKC11""> <ul> <li class=""""> New hire orientation</li> <li class=""""> Exceptional interpersonal skills</li> <li class=""""> Personnel records maintenance</li> </ul> </td> <td class=""field twocol_2"" id=""825632477SKC21""> <ul> <li class=""""> Inventory control</li> <li class=""""> Staff training</li> <li class=""""> Supervision and training</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_ACCM825632802"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_ACCM825632802""> Accomplishments</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_825632802_1_537413327"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""825632802FRFM1""> <ul> <li> <span class=""""> Promoted to Call Center Manager in <font color=""#000"" style=""color: rgb(0, 0, 0);""> 1 year</font> .</span> </li> <li class=""""> Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.</li> </ul> <ul> <li class=""""> Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. </li> </ul> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR825632473"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EXPR825632473""> Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_825632473_1_537407561"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""dates_wrapper""> <div class=""jobdates"" format=""%B %Y"" id=""825632473JSTD1""> August 2010</div> <div> to </div> <div class=""jobdates"" format=""%B %Y"" id=""825632473EDDT1""> February 2016</div> </div> <div class=""singlecolumn""> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" dependency=""COMP+JCIT|JSTA"" id=""825632473COMP1"" itemprop=""name""> Company Name</span> <span class=""statesWrapper""> <span class=""joblocation jobcity"" id=""825632473JCIT1"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""825632473JSTA1"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobtitle"" id=""825632473JTIT1""> General HR Assistant/Office Assistant</span> <span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""825632473JDES1"" itemprop=""description""> <ul> <li> Greet and screen patients, visitors, and staff, via telephone or in person, for the Medical Department and its related Programs, and answer inquires.</li> <li> Provide quality service that meets the needs of patients and clients as well as other customers - payers, families, referrers, and staff.</li> <li> General clerical duties including photocopying, fax and mailing, maintains inventory of medical supplies and instruments and maintain electronic and hard copy filing system.</li> <li> Retrieve documents from filing system, maintains office equipment, monitors and maintains office supplies and forms.</li> <li> Handle requests for information and data - Insurance authorizations, consult with insurance carriers to determine or obtain authorization for medical consults.</li> <li> Resolve administrative problems and inquiries, prepare written responses to routine enquires.</li> <li> Prepare and modify documents including correspondence, reports, drafts, memos and emails.</li> <li> Schedule and coordinate confidential/sensitive information, such as patient matters, to authorized persons.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_825632473_2_537407562"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""dates_wrapper""> <div class=""jobdates"" format=""%B %Y"" id=""825632473JSTD2""> November 2009</div> <div> to </div> <div class=""jobdates"" format=""%B %Y"" id=""825632473EDDT2""> April 2010</div> </div> <div class=""singlecolumn""> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" dependency=""COMP+JCIT|JSTA"" id=""825632473COMP2"" itemprop=""name""> Company Name</span> <span class=""statesWrapper""> <span class=""joblocation jobcity"" id=""825632473JCIT2"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""825632473JSTA2"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobtitle"" id=""825632473JTIT2""> Customer Service Specialist/Call Center</span> <span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""825632473JDES2"" itemprop=""description""> <ul> <li> Gather and assembles fiscal data and prepares various reports.</li> <li> Monitor the expenditure of funds.</li> <li> Resolve operational issues which arises at the center.</li> <li> Receive and responds to questions and complaints from the public.</li> <li> Recruit, train, develop work schedules and guides staff Manage day-to-day activities of the Call Center in the absence of the manager.</li> <li> Store, retrieve and distribute information to staff and clients of organization.</li> <li> Schedule client appointments and maintained highly confidential information.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_825632473_3_537407563"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""dates_wrapper""> <div class=""jobdates"" format=""%B %Y"" id=""825632473JSTD3""> December 2005</div> <div> to </div> <div class=""jobdates"" format=""%B %Y"" id=""825632473EDDT3""> December 2008</div> </div> <div class=""singlecolumn""> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" dependency=""COMP+JCIT|JSTA"" id=""825632473COMP3"" itemprop=""name""> Company Name</span> <span class=""statesWrapper""> <span class=""joblocation jobcity"" id=""825632473JCIT3"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""825632473JSTA3"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobtitle"" id=""825632473JTIT3""> Human Resources Assistant</span> <span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""825632473JDES3"" itemprop=""description""> <ul> <li> Maintain organized job files for all positions with position documentation, applicant data, and interview notes.</li> <li> Put together new hire packets and new employee folders for HR department.</li> <li> Draft correspondence including offer letters, resume acknowledgements, etc.</li> <li> Process all new hire and termination paperwork and workflows; including filing.</li> <li> Serves as main point of contact for payroll related information.</li> <li> Maintain the employee personnel and benefits files.</li> <li> Prepare correspondence, letters, memos, presentation material, other documents, spreadsheets.</li> <li> Coordinate and prepare New Hire Orientations.</li> <li> Use computers to input, extract, query, and research data in personnel database systems, as well as performing office applications.</li> <li> Evaluate applicants for basic compliance in regards to position specifications, scheduled.</li> <li> interviews and physicals and performed background checks and new employee orientation.</li> <li> Create employee surveys through Zarca Interactive software.</li> <li> Assist with necessary education and materials to managers/employees including workshops, manuals, employee handbooks, and standardized reports.</li> <li> Work closely with Employee Relations Manager of Human Resources to deescalate issues, propose resolutions and execute action plans in order to Organizational challenges.</li> <li> Preparation and maintenance of such reports as necessary to carry out the functions of proper disciplinary action or unemployment review hearings.</li> <li> Support and lead special projects as needed.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_825632473_4_537407564"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""dates_wrapper""> <div class=""jobdates"" format=""%B %Y"" id=""825632473JSTD4""> December 2002</div> <div> to </div> <div class=""jobdates"" format=""%B %Y"" id=""825632473EDDT4""> April 2005</div> </div> <div class=""singlecolumn""> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" dependency=""COMP+JCIT|JSTA"" id=""825632473COMP4"" itemprop=""name""> Company Name</span> <span class=""statesWrapper""> <span class=""joblocation jobcity"" id=""825632473JCIT4"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""825632473JSTA4"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobtitle"" id=""825632473JTIT4""> Assistant Manager</span> <span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""825632473JDES4"" itemprop=""description""> <ul> <li> Assisted end-users with a variety of tax preparation related issues.</li> <li> Supervise and train staff, develops and oversee the completion of work, monitors the expenditure of funds.</li> <li> Store, retrieve and distribute information to staff and clients of organization.</li> <li> Ensure that all staff members could use the system effectively and properly transmit documents to the Internal Revenue Service.</li> <li> Receive and responds to questions and complaints from the public.</li> <li> Purchase, inventories, and stores merchandise, supplies and equipment.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_825632473_5_537407565"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""dates_wrapper""> <div class=""jobdates"" format=""%B %Y"" id=""825632473JSTD5""> August 1999</div> <div> to </div> <div class=""jobdates"" format=""%B %Y"" id=""825632473EDDT5""> December 2005</div> </div> <div class=""singlecolumn""> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" dependency=""COMP+JCIT|JSTA"" id=""825632473COMP5"" itemprop=""name""> Company Name</span> <span class=""statesWrapper""> <span class=""joblocation jobcity"" id=""825632473JCIT5"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""825632473JSTA5"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobtitle"" id=""825632473JTIT5""> Senior Customer Service Representative</span> <span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""825632473JDES5"" itemprop=""description""> <ul> <li> Updating customer's information; inputting recent financial data.</li> <li> Provide training and support to employees on banking procedures and terminology.</li> <li> Answer customer inquiries and completed troubleshooting on banking software.</li> <li> Provide day-to-day guidance, coaching, and support to management and staff.</li> <li> Receive and responds to questions and complaints from the public.</li> <li> Develop and oversees the completion of work projects.</li> <li> Complete projects as assigned including information gathering and tracking.</li> </ul> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC825632474"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EDUC825632474""> Education</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_825632474_1_537407566"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""dates_wrapper""> <span class=""jobdates"" id=""825632474GRYR1""> </span> </div> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""825632474SCHO1"" itemprop=""name""> STRAYER UNIVERSITY</span> <span class=""statesWrapper""> <span class=""joblocation jobcity"" id=""825632474SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""825632474SSTA1""> State</span> <span class=""joblocation jobstate"" id=""825632474SCNT1""> </span> </span> </span> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""825632474DGRE1"" itemprop=""name""> Associates Degree</span> <span> : </span> <span class=""programline"" id=""825632474STUY1""> Business Administration/Human Resources</span> </span> <span class=""paddedline""> <span class=""field"" id=""825632474FRFM1""> Business Administration/Human Resources</span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_825632474_2_537407567"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""dates_wrapper""> <span class=""jobdates"" id=""825632474GRYR2""> </span> </div> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""825632474SCHO2"" itemprop=""name""> PRINCE GEORGE'S COMMUNITY COLLEGE</span> <span class=""statesWrapper""> <span class=""joblocation jobcity"" id=""825632474SCIT2""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""825632474SSTA2""> State</span> <span class=""joblocation jobstate"" id=""825632474SCNT2""> </span> </span> </span> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""825632474DGRE2"" itemprop=""name""> Essentials of Human Resource Management Certificate Program</span> <span class=""programline"" id=""825632474STUY2""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""825632474FRFM2""> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL825632476"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SKLL825632476""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_825632476_1_537407569"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""825632476FRFM1""> administrative, banking, basic, benefits, Call Center, clerical, coaching, client, clients, database, documentation, Employee Relations, fax, filing, financial, forms, funds, Human Resource Management, Human Resources, HR, Insurance, maintains inventory, letters, notes, mailing, materials, office applications, office, monitors, office equipment, Organizational, payroll, personnel, quality, research, spreadsheets, surveys, tax preparation, telephone, employee handbooks, troubleshooting, workshops.</div> </div> </div> </div>",HR94693112113," HR MANAGER Summary Human Resources professional with the ability to work successfully with all levels of an organization, deliver expected results, consistently resolve issues, communicate sensitive information, identify opportunities for improvement and make suggestions for change. Highlights Staffing and recruiting Performance management Employee benefits Employment law Employee and labor relations Manager coaching and training Experience HR Manager 10/2013 to Current Company Name City , State Address employee and management questions, interpret and enforce collective bargaining agreement and help resolve work-related challenges. Counsel employees to correct performance issues and deficiencies. Coach managers on disciplining and terminating employees to minimize liability. Facilitate management communication meetings with employees. Update senior management on Corporate initiated, Company wide HR matters. Ensure on-boarding of quality employees through established and effective recruiting processes. Conducted new employee orientation to foster positive attitude toward organizational objectives. Ensure legal compliance by monitoring and implementing applicable human resource federal and state requirements. Conduct workplace investigations and represent the company at legal hearings. Consult with management regarding performance assessment, recognition programs and conduct reviews of current organization talent. Develop and monitor required controls and programs to meet affirmative action plan goals and objectives. Implement human resources driven programs to maximize productivity to achieve plant goals and objectives. Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies. Sr. HR Generalist 11/2011 to 10/2013 Company Name City , State Perform Initial Service Assessments to identify client needs. Educate clients on best practices regarding workplace policies, applicable employment laws, performance management, recruitment, and employee relations. Design client employee handbooks and job descriptions. Act as liaison to quickly and successfully resolve client issues regarding payroll, health benefits or retirement plans. Complete training seminars for clients management staff and employees. Work to build strong client relationships while providing quality service to retain client base. Maintain personal knowledge of trends and changes in Human Resources legislation to ensure compliance. HR Representative 11/2009 to 11/2011 Company Name City , State Coordinate employee hiring and orientation programs. Provide guidance to management regarding company policies, procedures and facilitate the resolution of policy-related and procedural issues. Work extensively with union representatives to resolve labor relation issues and grievances. Develop and deliver training for management. Manage and promote the Employee Recognition Program. Prepare the annual Affirmative Action Plan. Maintain human resource data bases and manual filing systems. Employment Specialist 09/2008 to 11/2009 Company Name City , State Initiate the hiring process within designated divisions based on predetermined hiring needs. Utilize the Applicant Tracking System to track, source and report on candidates to management. Research, recommend and implement new sourcing methods to attract quality candidates. Create and post employment advertisements with newspapers, on-line job boards and technical publications. Coordinate and conduct interviews for hiring managers. Develop and present employment offers to candidates. Conduct New Hire Orientation for new employees. Prepare weekly, quarterly and annual reports on recruiting activity. Coordinate relocation assistance for candidates and transferring employees. Assist HR Director with employee relations including performance discussions, performance improvement plans, employee investigations and exit interviews. Support the Equal Employment Opportunity (EEO) efforts and ensure attainment of Affirmative Action goals. Plan and lead the annual employee performance appraisal training and assessment program. Provide supervision of the Human Resources Assistant and Office Receptionist. HR Generalist 04/2007 to 04/2008 Company Name City , State Provide support to management regarding employment issues. Assist with monitoring of company wage and salary structure to establish pay practices to recruit and retain quality employees. Research and recommend changes in employee benefit plans. Review resumes, conduct reference checks and generate written offers of employment. Facilitate new hire orientation and conduct exit interviews. Lead annual performance evaluation process. Assist in the documentation of company policies and formalize job descriptions. Process disability and workers compensation benefit claims. Administer the company 401K plan and complete annual compliance testing and reporting. Ensure compliance with all applicable governmental and labor legal and reporting requirements. Human Resources Specialist 09/2006 to 04/2007 Company Name City , State Coordinate all recruitment and on-boarding efforts for facility. Facilitate annual performance appraisal process and review completed evaluations. Administer policies and procedures related to the Family Medical Leave Act (FMLA). Provide assistance to management with employment law, workforce and union labor relations issues. Develop organization related educational materials and conduct on-site training. Organize and chair monthly Facilities Committee in planning of community and company related events. Human Resources Coordinator 09/2002 to 09/2006 Company Name City , State Conduct new hire orientation and training. Process new hire enrollment, existing associate changes and terminations. Compile and track bi-weekly time sheets and other payroll related information to Corporate for processing. Provide support to management regarding policy and procedure compliance. Plan community and company related activities and events. Maintain all employee personnel and medical files. HR Assistant 11/1998 to 08/2002 Company Name City , State Manage the Human Resources Information System (HRIS). Assist the HR Director in recruitment and new hire orientation. Review policies, procedures and benefits with employees. Provide assistance with benefit programs including health, 401K, short term disability and life insurance. Process disability claims, health insurance and 401K enrollment forms. Maintain employee files to meet governmental regulations. Education B.A : Sociology/Psychology State University of New York, Albany City , State A.A.S : Human Services Hudson Valley Community College City , State Skills Professional Human Resources Certification (PHR), June 2011 ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME501003114"" style=""947 padding-top:0px;948 ""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_501003114_1_326928239"" style=""949 padding-top:0px;950 ""> <div class=""name"" itemprop=""name""> <span class=""field"" id=""501003114FNAM1""> </span> <span> </span> <span class=""field lName"" id=""501003114LNAM1""> HR MANAGER</span> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM501003116"" style=""951 padding-top:0px;952 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SUMM501003116""> Summary</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_501003116_1_326928252"" style=""953 padding-top:0px;954 ""> <div class=""field singlecolumn"" id=""501003116FRFM1""> <p align=""LEFT""> Human Resources professional with the ability to work successfully with all levels of an organization, deliver expected results, consistently resolve issues, communicate sensitive information, identify opportunities for improvement and make suggestions for change.</p> </div> </div> </div> <div class=""section"" id=""SECTION_HILT501003117"" style=""955 padding-top:0px;956 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_HILT501003117""> Highlights</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_501003117_1_326932784"" style=""957 padding-top:0px;958 ""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1"" id=""501003117SKC11""> <ul> <li> Staffing and recruiting </li> <li> Performance management </li> <li> Employee benefits </li> </ul> </td> <td class=""field twocol_2"" id=""501003117SKC21""> <ul> <li> Employment law </li> <li> Employee and labor relations</li> <li> Manager coaching and training</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR501003118"" style=""959 padding-top:0px;960 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EXPR501003118""> Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_501003118_1_326928241"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""961 padding-top:0px;962 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""501003118JTIT1""> HR Manager</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""501003118JSTD1""> 10/2013</span> <span class=""jobdates""> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""501003118EDDT1""> Current</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""501003118COMP1"" itemprop=""name""> Company Name</span> <span class=""datesWrapper""> <span class=""joblocation jobcity"" id=""501003118JCIT1"" itemprop=""addressLocality""> City</span> <span class=""joblocation""> , </span> <span class=""joblocation jobstate"" id=""501003118JSTA1"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""501003118JDES1"" itemprop=""description""> <ul> <li> Address employee and management questions, interpret and enforce collective bargaining agreement and help resolve work-related challenges.</li> <li> Counsel employees to correct performance issues and deficiencies.</li> <li> Coach managers on disciplining and terminating employees to minimize liability.</li> <li> Facilitate management communication meetings with employees.</li> <li> Update senior management on Corporate initiated, Company wide HR matters.</li> <li> Ensure on-boarding of quality employees through established and effective recruiting processes.</li> <li> Conducted new employee orientation to foster positive attitude toward organizational objectives.</li> <li> Ensure legal compliance by monitoring and implementing applicable human resource federal and state requirements.</li> <li> Conduct workplace investigations and represent the company at legal hearings. </li> <li> Consult with management regarding performance assessment, recognition programs and conduct reviews of current organization talent.</li> <li> Develop and monitor required controls and programs to meet affirmative action plan goals and objectives.</li> <li> Implement human resources driven programs to maximize productivity to achieve plant goals and objectives.</li> <li> Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_501003118_2_326928242"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""963 padding-top:0px;964 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""501003118JTIT2""> Sr. HR Generalist</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""501003118JSTD2""> 11/2011</span> <span class=""jobdates""> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""501003118EDDT2""> 10/2013</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""501003118COMP2"" itemprop=""name""> Company Name</span> <span class=""datesWrapper""> <span class=""joblocation jobcity"" id=""501003118JCIT2"" itemprop=""addressLocality""> City</span> <span class=""joblocation""> , </span> <span class=""joblocation jobstate"" id=""501003118JSTA2"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""501003118JDES2"" itemprop=""description""> <ul> <li> Perform Initial Service Assessments to identify client needs.</li> <li> Educate clients on best practices regarding workplace policies, applicable employment laws, performance management, recruitment, and employee relations.</li> <li> Design client employee handbooks and job descriptions.</li> <li> Act as liaison to quickly and successfully resolve client issues regarding payroll, health benefits or retirement plans.</li> <li> Complete training seminars for clients management staff and employees.</li> <li> Work to build strong client relationships while providing quality service to retain client base.</li> <li> Maintain personal knowledge of trends and changes in Human Resources legislation to ensure compliance.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_501003118_3_326928243"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""965 padding-top:0px;966 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""501003118JTIT3""> HR Representative</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""501003118JSTD3""> 11/2009</span> <span class=""jobdates""> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""501003118EDDT3""> 11/2011</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""501003118COMP3"" itemprop=""name""> Company Name</span> <span class=""datesWrapper""> <span class=""joblocation jobcity"" id=""501003118JCIT3"" itemprop=""addressLocality""> City</span> <span class=""joblocation""> , </span> <span class=""joblocation jobstate"" id=""501003118JSTA3"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""501003118JDES3"" itemprop=""description""> <ul> <li> Coordinate employee hiring and orientation programs.</li> <li> Provide guidance to management regarding company policies, procedures and facilitate the resolution of policy-related and procedural issues.</li> <li> Work extensively with union representatives to resolve labor relation issues and grievances.</li> <li> Develop and deliver training for management.</li> <li> Manage and promote the Employee Recognition Program.</li> <li> Prepare the annual Affirmative Action Plan.</li> <li> Maintain human resource data bases and manual filing systems.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_501003118_4_326928244"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""967 padding-top:0px;968 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""501003118JTIT4""> Employment Specialist</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""501003118JSTD4""> 09/2008</span> <span class=""jobdates""> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""501003118EDDT4""> 11/2009</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""501003118COMP4"" itemprop=""name""> Company Name</span> <span class=""datesWrapper""> <span class=""joblocation jobcity"" id=""501003118JCIT4"" itemprop=""addressLocality""> City</span> <span class=""joblocation""> , </span> <span class=""joblocation jobstate"" id=""501003118JSTA4"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""501003118JDES4"" itemprop=""description""> <ul> <li> Initiate the hiring process within designated divisions based on predetermined hiring needs.</li> <li> Utilize the Applicant Tracking System to track, source and report on candidates to management.</li> <li> Research, recommend and implement new sourcing methods to attract quality candidates.</li> <li> Create and post employment advertisements with newspapers, on-line job boards and technical publications.</li> <li> Coordinate and conduct interviews for hiring managers.</li> <li> Develop and present employment offers to candidates.</li> <li> Conduct New Hire Orientation for new employees.</li> <li> Prepare weekly, quarterly and annual reports on recruiting activity.</li> <li> Coordinate relocation assistance for candidates and transferring employees.</li> <li> Assist HR Director with employee relations including performance discussions, performance improvement plans, employee investigations and exit interviews.</li> <li> Support the Equal Employment Opportunity (EEO) efforts and ensure attainment of Affirmative Action goals.</li> <li> Plan and lead the annual employee performance appraisal training and assessment program.</li> <li> Provide supervision of the Human Resources Assistant and Office Receptionist.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_501003118_5_326928245"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""969 padding-top:0px;970 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""501003118JTIT5""> HR Generalist</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""501003118JSTD5""> 04/2007</span> <span class=""jobdates""> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""501003118EDDT5""> 04/2008</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""501003118COMP5"" itemprop=""name""> Company Name</span> <span class=""datesWrapper""> <span class=""joblocation jobcity"" id=""501003118JCIT5"" itemprop=""addressLocality""> City</span> <span class=""joblocation""> , </span> <span class=""joblocation jobstate"" id=""501003118JSTA5"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""501003118JDES5"" itemprop=""description""> <ul> <li> Provide support to management regarding employment issues.</li> <li> Assist with monitoring of company wage and salary structure to establish pay practices to recruit and retain quality employees.</li> <li> Research and recommend changes in employee benefit plans.</li> <li> Review resumes, conduct reference checks and generate written offers of employment.</li> <li> Facilitate new hire orientation and conduct exit interviews.</li> <li> Lead annual performance evaluation process.</li> <li> Assist in the documentation of company policies and formalize job descriptions.</li> <li> Process disability and workers compensation benefit claims.</li> <li> Administer the company 401K plan and complete annual compliance testing and reporting.</li> <li> Ensure compliance with all applicable governmental and labor legal and reporting requirements.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_501003118_6_326928246"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""971 padding-top:0px;972 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""501003118JTIT6""> Human Resources Specialist</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""501003118JSTD6""> 09/2006</span> <span class=""jobdates""> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""501003118EDDT6""> 04/2007</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""501003118COMP6"" itemprop=""name""> Company Name</span> <span class=""datesWrapper""> <span class=""joblocation jobcity"" id=""501003118JCIT6"" itemprop=""addressLocality""> City</span> <span class=""joblocation""> , </span> <span class=""joblocation jobstate"" id=""501003118JSTA6"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""501003118JDES6"" itemprop=""description""> <ul> <li> Coordinate all recruitment and on-boarding efforts for facility. </li> <li> Facilitate annual performance appraisal process and review completed evaluations.</li> <li> Administer policies and procedures related to the Family Medical Leave Act (FMLA).</li> <li> Provide assistance to management with employment law, workforce and union labor relations issues.</li> <li> Develop organization related educational materials and conduct on-site training.</li> <li> Organize and chair monthly Facilities Committee in planning of community and company related events.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_501003118_7_326928247"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""973 padding-top:0px;974 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""501003118JTIT7""> Human Resources Coordinator</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""501003118JSTD7""> 09/2002</span> <span class=""jobdates""> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""501003118EDDT7""> 09/2006</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""501003118COMP7"" itemprop=""name""> Company Name</span> <span class=""datesWrapper""> <span class=""joblocation jobcity"" id=""501003118JCIT7"" itemprop=""addressLocality""> City</span> <span class=""joblocation""> , </span> <span class=""joblocation jobstate"" id=""501003118JSTA7"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""501003118JDES7"" itemprop=""description""> <ul> <li> Conduct new hire orientation and training.</li> <li> Process new hire enrollment, existing associate changes and terminations.</li> <li> Compile and track bi-weekly time sheets and other payroll related information to Corporate for processing.</li> <li> Provide support to management regarding policy and procedure compliance.</li> <li> Plan community and company related activities and events.</li> <li> Maintain all employee personnel and medical files.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_501003118_8_326928248"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""975 padding-top:0px;976 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""501003118JTIT8""> HR Assistant</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""501003118JSTD8""> 11/1998</span> <span class=""jobdates""> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""501003118EDDT8""> 08/2002</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""501003118COMP8"" itemprop=""name""> Company Name</span> <span class=""datesWrapper""> <span class=""joblocation jobcity"" id=""501003118JCIT8"" itemprop=""addressLocality""> City</span> <span class=""joblocation""> , </span> <span class=""joblocation jobstate"" id=""501003118JSTA8"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""501003118JDES8"" itemprop=""description""> <ul> <li> Manage the Human Resources Information System (HRIS).</li> <li> Assist the HR Director in recruitment and new hire orientation.</li> <li> Review policies, procedures and benefits with employees.</li> <li> Provide assistance with benefit programs including health, 401K, short term disability and life insurance.</li> <li> Process disability claims, health insurance and 401K enrollment forms.</li> <li> Maintain employee files to meet governmental regulations.</li> </ul> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC501003119"" style=""977 padding-top:0px;978 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EDUC501003119""> Education</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_501003119_1_326928249"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""979 padding-top:0px;980 ""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""501003119DGRE1"" itemprop=""name""> B.A</span> <span> : </span> <span class=""programline"" id=""501003119STUY1""> Sociology/Psychology</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""501003119SCHO1"" itemprop=""name""> State University of New York, Albany</span> <span class=""datesWrapper""> <span class=""joblocation jobcity educity"" id=""501003119SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate edustate"" id=""501003119SSTA1""> State</span> <span class=""joblocation eduCountry"" id=""501003119SCNT1""> </span> </span> </span> <span class=""paddedline""> <span class=""field"" id=""501003119FRFM1""> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_501003119_2_326928250"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""981 padding-top:0px;982 ""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""501003119DGRE2"" itemprop=""name""> A.A.S</span> <span> : </span> <span class=""programline"" id=""501003119STUY2""> Human Services</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""501003119SCHO2"" itemprop=""name""> Hudson Valley Community College</span> <span class=""datesWrapper""> <span class=""joblocation jobcity educity"" id=""501003119SCIT2""> City</span> <span> , </span> <span class=""joblocation jobstate edustate"" id=""501003119SSTA2""> State</span> <span class=""joblocation eduCountry"" id=""501003119SCNT2""> </span> </span> </span> <span class=""paddedline""> <span class=""field"" id=""501003119FRFM2""> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL501003135"" style=""983 padding-top:0px;984 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SKLL501003135""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_501003135_1_326928253"" style=""985 padding-top:0px;986 ""> <div class=""field singlecolumn"" id=""501003135FRFM1""> <p align=""LEFT""> Professional Human Resources Certification (PHR), June 2011</p> </div> </div> </div> </div>",HR98726069113," SOFTWARE ENGINEER Profile Experienced Software Engineer generalist with a strong interest in Game Play, and AI programming. Professional Experience Software Engineer 08/2010 to Current Company Name City , State Star Wars: Galaxy of Heroes (IOS/Android, fall 2015) Worked with product managers to implement in game telemetry Implemented various features and fixed bugs required for soft launch Unannounced Mobile Strategy Title (IOS/Android, unreleased) Established first playable prototype in Unity 3D, with player-controlled units that utilized a navigation mesh while obeying rotational and movement constraints Created custom code to drive vehicle-tread animation based on vehicle velocity Unannounced Mobile Role Playing Title (IOS/Android, Unreleased) Worked with artists to develop player animation and movement code using Unity 3Ds legacy animation and navigation mesh agent Lead the evaluation and eventual adoption of Unity's Mecanim Animation System to drive character animation Wrote code to support player interaction with in-world game objects Created procedural loot animation system using physics to animate loot drops Prototyped player exploration game mode with multiple control schemes and UI Dawngate (PC, Open beta release) Extended the developer cheat system to allow in-game cheats to be used on production servers by entitled user accounts to facilitate QA testing and debugging of live builds Worked with a team to develop AI bots from a single rough prototype to a full roster of 5 bots released as part of first time user experience Developed AI behaviors, and a system that used dynamic navigation mesh obstacles allowing bots to avoid incoming enemy fire and move away from fire at current location Profiled and optimized server-side (Lua/C++) code to improve performance added new AI editor and in-game functionality to support game design requirements Command & Conquer (PC, Limited live alpha release) Enhanced and debugged (C#) server-side skirmish AI unit production and base defense, and developed code to allow the skirmish AI Generals to use taunts against opponents Established localization pipeline and workflow using EA shared technology database and tools Integrated an EA shared technology UI system (C++) into the Frostbite game client codebase Implemented HUD features such as objective system, and contextual unit information display Designed and implemented (C++) client, and (C#) server code for queued player command system, and commands including moving, attacking, changing stance, and selecting units Developed code to handle assigning units and structures to control groups Refactored hotkey system to allow hotkeys to trigger different actions based on context Star Wars: The Old Republic (PC, Shipped December 2011) Refactored server logging system initialization to improve log coverage at startup. Trion Worlds, Software Engineer 09/2008 to 08/2010 City , State Rift (PC, Shipped March 2011) Developed automated load test scenarios that included report generation for historical analysis Implemented UI features for the Game Remote Administration Tool for customer service agents Platform Engineering Team Performed feature development and maintenance of platform products, including the crash service, real-time metrics visualization system, and the data collection and transformation service Designed and developed Distributed Testing Service, a client-server based system designed to run functional, load, and scalability tests, and store results in a database Reclaimed and updated code from game team code base, and released it as part of the Trion Platform Foundation code base. Midway, Software Engineer 08/2006 to 08/2008 City , State Unannounced Third Person Action Title (PS3/Xbox 360, Unreleased) Worked in an interrupt-driven environment to implement features, fix bugs and create tools designed to improve the workflow for content creators during daily development, utilizing C++ Unreal Script, UnrealEd, and MAXScript. Core Technology Group TNA iMPACT! (PS3/XBox 360, Shipped Sep 2008), Wheelman (PS3/XBox 360, Shipped Mar 2009), BlackSite Area 51 (PS3/XBox 360, Shipped Nov 2007) Contributed to the Unreal Engine 3 based Core Technology Platform code used across all of Midway's next generation PC, Xbox 360, and PS3 titles by fixing bugs, performing integrations, and reclaiming code from game development teams. Education and Training Bachelors of Science : Computer Science May 2006 Georgia State University City , State Computer Science Skills 3D, alpha, animation, AI, C++, client-server, codebase, content, client, customer service, data collection, database, debugging, editor, features, functional, game design, logging, C#, navigation, next, developer, physics, QA, real-time, servers, Script, Strategy, telemetry, workflow ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME651749025"" style=""padding-top:0px;""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_651749025_1_424135185"" style=""padding-top:0px;""> <div class=""name"" itemprop=""name""> <span class=""field"" id=""651749025FNAM1""> </span> <span> </span> <span class=""field lName"" id=""651749025LNAM1""> SOFTWARE ENGINEER</span> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM651749028"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SUMM651749028""> Profile</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_651749028_1_424151875"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""651749028FRFM1""> <p align=""LEFT""> Experienced Software Engineer generalist with a strong interest in Game Play, and AI programming.</p> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR651749031"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EXPR651749031""> Professional Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_651749031_1_424135189"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""651749031JTIT1""> Software Engineer</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""651749031JSTD1""> 08/2010</span> <span class=""jobdates""> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""651749031EDDT1""> Current</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""651749031COMP1"" itemprop=""name""> Company Name</span> <span class=""datesWrapper""> <span class=""joblocation jobcity"" id=""651749031JCIT1"" itemprop=""addressLocality""> City</span> <span class=""joblocation""> , </span> <span class=""joblocation jobstate"" id=""651749031JSTA1"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""651749031JDES1"" itemprop=""description""> <ul> <li> Star Wars: Galaxy of Heroes (IOS/Android, fall 2015) Worked with product managers to implement in game telemetry Implemented various features and fixed bugs required for soft launch Unannounced Mobile Strategy Title (IOS/Android, unreleased) Established first playable prototype in Unity 3D, with player-controlled units that utilized a navigation mesh while obeying rotational and movement constraints Created custom code to drive vehicle-tread animation based on vehicle velocity Unannounced Mobile Role Playing Title (IOS/Android, Unreleased) Worked with artists to develop player animation and movement code using Unity 3Ds legacy animation and navigation mesh agent Lead the evaluation and eventual adoption of Unity's Mecanim Animation System to drive character animation Wrote code to support player interaction with in-world game objects Created procedural loot animation system using physics to animate loot drops Prototyped player exploration game mode with multiple control schemes and UI Dawngate (PC, Open beta release) Extended the developer cheat system to allow in-game cheats to be used on production servers by entitled user accounts to facilitate QA testing and debugging of live builds Worked with a team to develop AI bots from a single rough prototype to a full roster of 5 bots released as part of first time user experience Developed AI behaviors, and a system that used dynamic navigation mesh obstacles allowing bots to avoid incoming enemy fire and move away from fire at current location Profiled and optimized server-side (Lua/C++) code to improve performance added new AI editor and in-game functionality to support game design requirements Command & Conquer (PC, Limited live alpha release) Enhanced and debugged (C#) server-side skirmish AI unit production and base defense, and developed code to allow the skirmish AI Generals to use taunts against opponents Established localization pipeline and workflow using EA shared technology database and tools Integrated an EA shared technology UI system (C++) into the Frostbite game client codebase Implemented HUD features such as objective system, and contextual unit information display Designed and implemented (C++) client, and (C#) server code for queued player command system, and commands including moving, attacking, changing stance, and selecting units Developed code to handle assigning units and structures to control groups Refactored hotkey system to allow hotkeys to trigger different actions based on context Star Wars: The Old Republic (PC, Shipped December 2011) Refactored server logging system initialization to improve log coverage at startup.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_651749031_2_424135191"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""651749031JTIT2""> Trion Worlds, Software Engineer</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""651749031JSTD2""> 09/2008</span> <span class=""jobdates""> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""651749031EDDT2""> 08/2010</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""651749031COMP2"" itemprop=""name""> </span> <span class=""datesWrapper""> <span class=""joblocation jobcity"" id=""651749031JCIT2"" itemprop=""addressLocality""> City</span> <span class=""joblocation""> , </span> <span class=""joblocation jobstate"" id=""651749031JSTA2"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""651749031JDES2"" itemprop=""description""> <ul> <li> Rift (PC, Shipped March 2011) Developed automated load test scenarios that included report generation for historical analysis Implemented UI features for the Game Remote Administration Tool for customer service agents Platform Engineering Team Performed feature development and maintenance of platform products, including the crash service, real-time metrics visualization system, and the data collection and transformation service Designed and developed Distributed Testing Service, a client-server based system designed to run functional, load, and scalability tests, and store results in a database Reclaimed and updated code from game team code base, and released it as part of the Trion Platform Foundation code base.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_651749031_3_424135192"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""651749031JTIT3""> Midway, Software Engineer</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""651749031JSTD3""> 08/2006</span> <span class=""jobdates""> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""651749031EDDT3""> 08/2008</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""651749031COMP3"" itemprop=""name""> </span> <span class=""datesWrapper""> <span class=""joblocation jobcity"" id=""651749031JCIT3"" itemprop=""addressLocality""> City</span> <span class=""joblocation""> , </span> <span class=""joblocation jobstate"" id=""651749031JSTA3"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""651749031JDES3"" itemprop=""description""> <ul> <li> Unannounced Third Person Action Title (PS3/Xbox 360, Unreleased) Worked in an interrupt-driven environment to implement features, fix bugs and create tools designed to improve the workflow for content creators during daily development, utilizing C++ Unreal Script, UnrealEd, and MAXScript.</li> <li> Core Technology Group TNA iMPACT! (PS3/XBox 360, Shipped Sep 2008), Wheelman (PS3/XBox 360, Shipped Mar 2009), BlackSite Area 51 (PS3/XBox 360, Shipped Nov 2007) Contributed to the Unreal Engine 3 based Core Technology Platform code used across all of Midway's next generation PC, Xbox 360, and PS3 titles by fixing bugs, performing integrations, and reclaiming code from game development teams.</li> </ul> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC651749032"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EDUC651749032""> Education and Training</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_651749032_1_424135193"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""651749032DGRE1"" itemprop=""name""> Bachelors of Science</span> <span> : </span> <span class=""programline"" id=""651749032STUY1""> Computer Science</span> <span class=""datesWrapper""> <span class=""jobdates"" id=""651749032GRYR1""> May 2006</span> <span> </span> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""651749032SCHO1"" itemprop=""name""> Georgia State University</span> <span class=""datesWrapper""> <span class=""joblocation jobcity educity"" id=""651749032SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate edustate"" id=""651749032SSTA1""> State</span> <span class=""joblocation eduCountry"" id=""651749032SCNT1""> </span> </span> </span> <span class=""paddedline""> <span class=""field"" id=""651749032FRFM1""> Computer Science</span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_AFIL651749033"" style=""padding-top:0px;""> </div> <div class=""section"" id=""SECTION_SKLL651749048"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SKLL651749048""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_651749048_1_424135195"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""651749048FRFM1""> 3D, alpha, animation, AI, C++, client-server, codebase, content, client, customer service, data collection, database, debugging, editor, features, functional, game design, logging, C#, navigation, next, developer, physics, QA, real-time, servers, Script, Strategy, telemetry, workflow</div> </div> </div> </div>",ARTS98823427369," CUSTOMER SERVICE ADVOCATE Summary Detail-oriented Administrative/ Clerical support with extensive experience performing medical clerical duties and supporting 5 physicians in a busy medical office. Expertise includes with excellent communication skills demonstrated by18 years of experience, verifying insurance coverage, records reviews and schedule maintenance. Highlights Results-oriented Maintains strict confidentiality Meticulous attention to detail Excellent communication skills Team player with positive attitude Strong work ethics Experience Customer Service Advocate May 2014 to Current Company Name － City , State Provided accurate and appropriate information in response to customer inquiries by Medicare Part B providers Explain Medicare Part B claim denials and how to correct claim for payment. Provide reference and resource material to providers and conduct research into some denials Verify and confirm beneficiary eligibility in Medicare Part A and B. Strictly followed all federal and state guidelines for release of information. Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered. Customer Service Representative September 2013 to May 2014 Company Name － City , State Addressed customer service inquiries in a timely and accurate fashion. Explaining current Medicare D drug plan to members Taking medication refill orders Researching plan design copay structures and formulary change Providing pleasant, accurate customer service Providing information regarding changes to Medicare Part D drug plan structures Providing Medicare mandates procedures and updates. Surgery Scheduler March 1999 to June 2013 Company Name － City , State Efficiently performed insurance verification and pre-certification and pre-authorization functions. Sending redetermination to insurance both private and government for surgical procedures Coordinate surgery schedule with patient, physician and operating room and p rovide patients with detailed information regarding dates, time scheduled and necessary Arrange and schedule pre-operative test for patient and maintains operating room schedule instructions, as directed by physicians. Contact patient to remind of post-operative instructions, as directed by physicians. Working knowing in Star Panel, Epic Hyperspace, and other systems Verify patient eligibility, coverage for procedure,obtain pre-certifications, authorizations for procedures and tests ordered by physician. Notify and forward paperwork for insurance certification to Billing Office and obtain additional paperwork if needed for compliance. Responds to written and telephone inquiries from carriers regarding surgeries Perform clerical duties to support physicians and the surgery scheduling function regarding patient and surgery information Office Assistant III February 1996 to March 1999 Company Name － City , State Responsible for printing daily schedules to pull medical records for clinic appointments and surgeries. Recorded and filed patient data and medical records Scanned and indexed clinic notes, pathology reports, lab tests, financial information in Electronic health record system Performed various administrative duties, including data entry and document preparation. Eliminated outdated records on annual basis by sending the records to be scanned Assisting medical students, doctors, nurses and secretaries archival retrieval Pick up, sort and distribute mail for clinic. Clerk III January 1995 to February 1996 Company Name － City , State Developed and created a more effective filing system to accelerate paperwork processing. Printing daily schedules, pull medical records for clinic. Verified that information in the computer system was up-to-date and accurate for appointments and surgery. Dispersed incoming mail to correct recipients throughout the office. Education Bachelor of Science : Health Care Administration with Concentration in Management , 1991 University of Phoenix － City , State Health Care Administration ,still in progress will graduate June 2016 High School Diploma : Psychology , 1990 Belmont University － City , State Studies included Statistical Mathematics, Western Civilizations , Majoring in Psychology Minor in Sociology Algebra I & II Stratford High School － City , State Studies included Algebra I &II and Trigonometry, Geometry and French I &II H Accomplishments Healthcare Administration- still in progress Accomplishments Certificate thru Vanderbilt Training and Development Organizational Skills Certificate received on June 22, 2000. Attendance in Tenn-care in-service May 2003, January 2004, March 2004, July 2005, August 2005 for BCBS pre-certs. Working knowledge in Excel and with CPT coding, Completion of Administrative Assistants Conference September 2008. Skills Scheduling, Strong verbal skills, Excellent written skills, ICD-9 and CPT coding ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME612466816"" style=""padding-top:0px;""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_612466816_1_398379309"" style=""padding-top:0px;""> <div class=""name thinbottomborder"" itemprop=""name""> <span class=""field"" id=""612466816FNAM1""> </span> <span> </span> <span class=""field"" id=""612466816LNAM1""> CUSTOMER SERVICE ADVOCATE</span> </div> <div class=""myGap""> </div> <div class=""lowerborder thinbottomborder""> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM612466818"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_SUMM612466818""> Summary</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_612466818_1_398379322"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""612466818FRFM1""> <p align=""LEFT""> Detail-oriented Administrative/ Clerical support with extensive experience performing medical clerical duties and supporting 5 physicians in a busy medical office. Expertise includes with excellent communication skills demonstrated by18 years of experience, verifying insurance coverage, records reviews and schedule maintenance.</p> </div> </div> </div> <div class=""section"" id=""SECTION_HILT612466819"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_HILT612466819""> Highlights</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_612466819_1_398388347"" style=""padding-top:0px;""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1 charspace"" id=""612466819SKC11""> <ul> <li> Results-oriented</li> <li> Maintains strict confidentiality </li> <li> Meticulous attention to detail</li> </ul> </td> <td class=""field twocol_2 charspace"" id=""612466819SKC21""> <ul> <li> Excellent communication skills</li> <li> Team player with positive attitude</li> <li> Strong work ethics </li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR612466820"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_EXPR612466820""> Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_612466820_1_398379311"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""612466820JTIT1""> Customer Service Advocate</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""612466820JSTD1""> May 2014</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""612466820EDDT1""> Current</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""612466820COMP1"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""612466820JCIT1"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""612466820JSTA1"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""612466820JDES1"" itemprop=""description""> <ul> <li> Provided accurate and appropriate information in response to customer inquiries by Medicare Part B providers </li> <li> Explain Medicare Part B claim denials and how to correct claim for payment.</li> <li> Provide reference and resource material to providers and conduct research into some denials </li> <li> Verify and confirm beneficiary eligibility in Medicare Part A and B.</li> <li> Strictly followed all federal and state guidelines for release of information.</li> <li> Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_612466820_2_398379312"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""612466820JTIT2""> Customer Service Representative</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""612466820JSTD2""> September 2013</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""612466820EDDT2""> May 2014</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""612466820COMP2"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""612466820JCIT2"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""612466820JSTA2"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""612466820JDES2"" itemprop=""description""> <ul> <li> Addressed customer service inquiries in a timely and accurate fashion.</li> <li> Explaining current Medicare D drug plan to members </li> <li> Taking medication refill orders </li> <li> Researching plan design copay structures and formulary change</li> <li> Providing pleasant, accurate customer service</li> <li> Providing information regarding changes to Medicare Part D drug plan structures Providing Medicare mandates procedures and updates.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_612466820_3_398379313"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""612466820JTIT3""> Surgery Scheduler</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""612466820JSTD3""> March 1999</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""612466820EDDT3""> June 2013</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""612466820COMP3"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""612466820JCIT3"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""612466820JSTA3"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""612466820JDES3"" itemprop=""description""> <ul> <li> Efficiently performed insurance verification and pre-certification and pre-authorization functions.</li> <li> Sending redetermination to insurance both private and government for surgical procedures </li> <li> Coordinate surgery schedule with patient, physician and operating room and p<font> rovide patients with detailed information regarding dates, time scheduled and necessary </font> </li> <li> Arrange and schedule pre-operative test for patient and maintains operating room schedule instructions, as directed by physicians.</li> <li> Contact patient to remind of post-operative instructions, as directed by physicians.</li> <li> Working knowing in Star Panel, Epic Hyperspace, and other systems </li> <li> Verify patient eligibility, coverage for procedure,obtain pre-certifications, authorizations for procedures and tests ordered by physician.</li> <li> Notify and forward paperwork for insurance certification to Billing Office and obtain additional paperwork if needed for compliance.</li> <li> Responds to written and telephone inquiries from carriers regarding surgeries </li> <li> Perform clerical duties to support <font> physicians and the surgery scheduling function regarding patient and surgery information</font> </li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_612466820_4_398379314"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""612466820JTIT4""> Office Assistant III</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""612466820JSTD4""> February 1996</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""612466820EDDT4""> March 1999</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""612466820COMP4"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""612466820JCIT4"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""612466820JSTA4"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""612466820JDES4"" itemprop=""description""> <ul> <li> Responsible for printing daily schedules to pull medical records for clinic appointments and surgeries.</li> <li> Recorded and filed patient data and medical records </li> <li> Scanned and indexed clinic notes, pathology reports, lab tests, financial information in Electronic health record system </li> <li> Performed various administrative duties, including data entry and document preparation.</li> <li> Eliminated outdated records on annual basis by sending the records to be scanned </li> <li> Assisting medical students, doctors, nurses and secretaries archival retrieval </li> <li> Pick up, sort and distribute mail for clinic.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_612466820_5_398379315"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""612466820JTIT5""> Clerk III</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""612466820JSTD5""> January 1995</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""612466820EDDT5""> February 1996</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""612466820COMP5"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""612466820JCIT5"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""612466820JSTA5"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""612466820JDES5"" itemprop=""description""> <ul> <li> Developed and created a more effective filing system to accelerate paperwork processing.</li> <li> Printing daily schedules, pull medical records for clinic.</li> <li> Verified that information in the computer system was up-to-date and accurate for appointments and surgery.</li> <li> Dispersed incoming mail to correct recipients throughout the office.</li> </ul> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC612466821"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_EDUC612466821""> Education</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_612466821_1_398379319"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""612466821DGRE1"" itemprop=""name""> Bachelor of Science</span> <span> : </span> <span class=""programline"" dependency=""STUY"" id=""612466821STUY1""> Health Care Administration with Concentration in Management</span> <span> , </span> <span class=""jobdates"" id=""612466821GRYR1""> 1991</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""612466821SCHO1"" itemprop=""name""> University of Phoenix</span> <span> － </span> <span class=""joblocation jobcity"" id=""612466821SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""612466821SSTA1""> State</span> <span class=""joblocation jobstate"" id=""612466821SCNT1""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""612466821FRFM1""> <p align=""LEFT""> Health Care Administration ,still in progress will graduate June 2016</p> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_612466821_2_398379320"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""612466821DGRE2"" itemprop=""name""> High School Diploma</span> <span> : </span> <span class=""programline"" dependency=""STUY"" id=""612466821STUY2""> Psychology </span> <span> , </span> <span class=""jobdates"" id=""612466821GRYR2""> 1990</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""612466821SCHO2"" itemprop=""name""> Belmont University</span> <span> － </span> <span class=""joblocation jobcity"" id=""612466821SCIT2""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""612466821SSTA2""> State</span> <span class=""joblocation jobstate"" id=""612466821SCNT2""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""612466821FRFM2""> <p align=""LEFT""> Studies included Statistical Mathematics, Western Civilizations , Majoring in Psychology Minor in Sociology </p> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_612466821_3_398379321"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""612466821DGRE3"" itemprop=""name""> </span> <span class=""programline"" dependency=""STUY"" id=""612466821STUY3""> Algebra I & II</span> <span class=""jobdates"" id=""612466821GRYR3""> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""612466821SCHO3"" itemprop=""name""> Stratford High School</span> <span> － </span> <span class=""joblocation jobcity"" id=""612466821SCIT3""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""612466821SSTA3""> State</span> <span class=""joblocation jobstate"" id=""612466821SCNT3""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""612466821FRFM3""> <p align=""LEFT""> Studies included Algebra I &II and Trigonometry, Geometry and French I &II H</p> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_ACCM612466824"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_ACCM612466824""> Accomplishments</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_612466824_1_398379317"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""612466824FRFM1""> <ul> <li> Healthcare Administration- still in progress Accomplishments Certificate thru Vanderbilt Training and Development Organizational Skills Certificate received on June 22, 2000.</li> <li> Attendance in Tenn-care in-service May 2003, January 2004, March 2004, July 2005, August 2005 for BCBS pre-certs.</li> <li> Working knowledge in Excel and with CPT coding, Completion of Administrative Assistants Conference September 2008.</li> </ul> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL612466825"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_SKLL612466825""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_612466825_1_398379323"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""612466825FRFM1""> <br/> <p align=""LEFT""> Scheduling, Strong verbal skills, Excellent written skills, ICD-9 and CPT coding </p> </div> </div> </div> </div>",ADVOCATE98981125166," ENGINEERING MANAGER Experience Engineering Manager February 2008 to Current Company Name － City , State Supervisor: Tom Mosca, VP Manufacturing Manager of tool room, tool service, and punch manufacturing departments Manager of engineering, drafting, CNC programming, and lean/continuous improvement Engineering support for supervisors and shop floor with emphasis on problem solving Research, planning and execution of capital projects Design and engineering calculations for custom architectural products and fabrications Cost estimating of fabricating work and architectural projects Design and develop perforating punch tooling CNC programming of Whitney punch/plasma CNC programming of Trumpf press brake Research and implement new manufacturing processes Train employees in the operation of new equipment and new manufacturing processes Lead research and development efforts for high precision products Assist outside sales with customer visits and technical proposals Provide technical support to inside customer service and interact with customers Work with customers and outside tooling vendors to design automotive stamping dies Support for maintenance and operation of perforating, stamping, and throat presses Manufacturing Engineer October 2004 to February 2008 Company Name － City , State Supervisor: Dave Rollison, Owner Cost estimating from customer supplied parts or drawings Creation of shop floor routing for parts and assemblies CNC programming of Amada turret presses Scheduling and supervision of entire shop Train shop personnel in the operation of CNC equipment Total customer service from design and estimating to production and delivery Maintain and repair shop equipment and hand tools Quality control and part inspections Maintain, repair, and upgrade turret press tooling Cost engineering and problem solving to meet customer needs Manufacturing Engineer September 2002 to October 2004 Company Name － City , State Supervisor: Gary Albright, Owner Creation of flat patterns from customer supplied drawings CNC programming of Amada turret presses CNC programming of Amada FMS line with right angle shear and sorting system Maintain and repair CNC equipment, powder coating system, and air compressors Train shop personnel in the operation of CNC equipment Prepare standard work instructions for all aspects of shop operation Design and subcontract special tooling for press brakes Total project management from raw materials to packaging Subcontract machining, plating, irridite, and silk screening Maintain steel and aluminum inventory Estimating of new jobs and customer service Shop supervision and inspection of parts through the manufacturing process Time study and cost comparison to quotes Assist customer with design for manufacturing Manufacturing Engineer October 1997 to September 2002 Company Name － City , State Supervisor: Chuck Searfoss, General Manager Creation of flat patterns from customer supplied drawings CNC programming of Amada and Behrens turret presses CNC programming of Trumpf automated punching cell CNC programming of Trumpf laser Programming of Motoman 2-head robotic welding cell Creation of shop floor routings for parts and assemblies Design and build welding fixtures for robotic welding cell Design and build fixtures for OBI punch presses Manage all tooling for punch presses and press brakes Design and order all special tooling for punches and brakes Research, select, and justify new capital equipment Train shop personnel in the operation of new equipment Lead maintenance department in the repair of equipment and tools Time study and cost analysis of equipment in operation Work with customers to identify and solve manufacturing problems Manufacturing Engineer February 1996 to September 1997 Company Name － City , State Supervisor: Jim Nance, General Manager Creation of flat patterns from customer supplied drawings CNC programming of Amada turret presses CNC programming of Amada FMS and automated punching cells CNC programming of Amada lasers Creation of shop floor routings for parts and assemblies Design and order special tooling for punches and brakes Research and recommend new capital equipment Assist in the maintenance and repair of equipment and tools Time study and run time analysis of equipment in operation Work with customers to identify and solve manufacturing problems Mechanical Engineer December 1993 to January 1996 Company Name － City , State Supervisor: Bill Higgins, General Manager Design systems and create approval drawings from customer supplied specifications Structural steel design and pressure calculations for industrial dust collection Create detailed shop floor drawings from approved designs CNC programming of Amada punch/plasma turret press CNC programming of MG systems plasma table Redesign, modify, and customize product line of utility truck bodies Total product support for line of industrial louvers and dampers Wind and hurricane load calculations on louvers and penthouses Assist in the design and manufacture of welding fixtures Designer/Drafter March 1993 to December 1993 Company Name － City , State Supervisor: Dave Whalen Create detailed part drawings of ice cream hardening machines and conveyors Create layout and installation drawings of industrial pallet storage systems Create electrical schematics and control panel drawings for ice cream hardening machines Proficiencies and Training: AutoCAD 2012, Digital Resources DB32 Punch/Plasma, Trumpf Suite Punch/Bend/Laser, Amada Punch/Plasma/Laser, Motoman MRC, MIG/TIG Welding, Syman, Q&A, Made2Manage MS Excel, MS Word, MS Outlook, EncompixDie Setting Training, Lean Manufacturing Training, 5S/Kaizen Event/Kanban Training, A-B PLC Training Notable career projects: Pacific 400 ton stamping press - inspection, purchasing, installation, and startup. Best Buy - design façade system, canopy, and entry wall element, installed on 60 stores. DENR building in Raleigh NC - design and manufacture sunshades covering entire south face. Hershey Medical Center - design for manufacturing of raised planter weldments. Southern Environmental - punching diffuser plates from Hardox 450. Johnson Controls - design 24' tall exterior column covers for main campus buildings. Kenworth - create manufacturing cell for muffler guards, grills, and grill trim assemblies. Peterbilt - create manufacturing cell for grill trim weldments and assemblies. Lutron Electronics - design for manufacturing of panels, boxes, and enclosures. Ericsson Telecommunications - design for manufacturing stainless steel electronics enclosures. Diebold - design for manufacturing electronics enclosures, light duty ATM cabinets. NCR - set of manufacturing cell for electronics enclosures and circuit board parts. Better Engineering - design for manufacturing of washing cabinets. Playworld Systems - design for manufacturing of playground platforms and stairs. Coolaire Systems - design for manufacturing of industrial air conditioning enclosures. Peavey and Crest Audio - manufacturing of stereo amplifier chassis. Vulcan Hart, ITW, and Wolf Range - manufacturing of stainless steel panels. Vulcan Hart - design of heat exchanger and assembly machine. Fleetwood Motorhomes - robotic welding of chassis trusses and various brackets and panels. Alaska, Keystoker, Leisure Line, and Reading Stove - manufacturing of wood and coal stoves. Trafcon Inc - manufacturing of construction zone light panels. Morrison Truck Bodies - designed crane body with open crane compartment. Airline - designed watertight louver/damper combo with high performance. Education B.S. : Mechanical Engineering West Virginia Institute of Technology － City , State , US West Virginia Institute of Technology Montgomery, West Virginia 25136 Major: Mechanical Engineering Graduation: B.S. December, 1992 Skills Welding, Automotive, Automotive Cnc, Cnc, Cnc Programming, Shop Floor, Tooling, Amada, Engineer, Maintenance, Customer Service, Estimating, Receptionist, Retail Sales, Manufacturing Engineer, Cost Estimating, Problem Solving, Plasma, Brakes, Stamping, Automotive Stamping, Continuous Improvement, Drafting, Engineering Support, Manufacturing Processes, Outside Sales, Press Brake, Proposals, Sales, Sales With, Stamping Dies, Technical Support, Tool Room, Press Brakes, Laser, Motoman, Robotic, Robotic Welding, Strippit, Turret Press, Cost Analysis, Hand Tools, Inspections, Quality Control, Scheduling, Design For Manufacturing, Inspection, Collection, Flux Core, Load Calculations, Mechanical Engineer, Mechanical/electrical Engineer, Product Support, Steel Design, Structural Steel, Structural Steel Design, Compressors, Inventory, Machining, Manufacturing Process, Packaging, Plating, Powder Coating, Project Management, Shear, Sorting, Total Project Management, Lasers, Air Conditioning, Assembly, Autocad, Autodesk, Buying/procurement, Cabinets, Chassis, Circuit Board, Control Panel, Conveyors, Designer/drafter, Electrical Schematics, Excel, Kaizen, Kanban, Lean Manufacturing, Mig, Ms Excel, Ms Outlook, Ms Word, Ncr, Outlook, Purchasing, Schematics, Stainless Steel, Stamping Press, Telecommunications, Tig Welding, Training, Trusses, Word, Mechanical Engineering ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME560146687"" style=""990 padding-top:0px;991 ""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_560146687_1_365039181"" style=""992 padding-top:0px;993 ""> <div class=""name thinbottomborder"" itemprop=""name""> <span class=""field"" id=""560146687FNAM1""> </span> <span> </span> <span class=""field"" id=""560146687LNAM1""> ENGINEERING MANAGER</span> </div> <div class=""myGap""> </div> <div class=""lowerborder thinbottomborder""> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM560146689"" style=""994 padding-top:0px;995 ""> </div> <div class=""section"" id=""SECTION_HILT560146690"" style=""996 padding-top:0px;997 ""> </div> <div class=""section"" id=""SECTION_EXPR560146691"" style=""998 padding-top:0px;999 ""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_EXPR560146691""> Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_560146691_1_365039183"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""1000 padding-top:0px;1001 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""560146691JTIT1""> Engineering Manager</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""560146691JSTD1""> February 2008</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""560146691EDDT1""> Current</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""560146691COMP1"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""560146691JCIT1"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""560146691JSTA1"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""560146691JDES1"" itemprop=""description""> <ul> <li> Supervisor: Tom Mosca, VP Manufacturing</li> <li> Manager of tool room, tool service, and punch manufacturing departments</li> <li> Manager of engineering, drafting, CNC programming, and lean/continuous improvement</li> <li> Engineering support for supervisors and shop floor with emphasis on problem solving</li> <li> Research, planning and execution of capital projects</li> <li> Design and engineering calculations for custom architectural products and fabrications</li> <li> Cost estimating of fabricating work and architectural projects</li> <li> Design and develop perforating punch tooling</li> <li> CNC programming of Whitney punch/plasma</li> <li> CNC programming of Trumpf press brake</li> <li> Research and implement new manufacturing processes</li> <li> Train employees in the operation of new equipment and new manufacturing processes</li> <li> Lead research and development efforts for high precision products</li> <li> Assist outside sales with customer visits and technical proposals</li> <li> Provide technical support to inside customer service and interact with customers</li> <li> Work with customers and outside tooling vendors to design automotive stamping dies</li> <li> Support for maintenance and operation of perforating, stamping, and throat presses</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_560146691_2_365039185"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""1002 padding-top:0px;1003 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""560146691JTIT2""> Manufacturing Engineer</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""560146691JSTD2""> October 2004</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""560146691EDDT2""> February 2008</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""560146691COMP2"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""560146691JCIT2"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""560146691JSTA2"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""560146691JDES2"" itemprop=""description""> <ul> <li> Supervisor: Dave Rollison, Owner</li> <li> Cost estimating from customer supplied parts or drawings</li> <li> Creation of shop floor routing for parts and assemblies</li> <li> CNC programming of Amada turret presses</li> <li> Scheduling and supervision of entire shop</li> <li> Train shop personnel in the operation of CNC equipment</li> <li> Total customer service from design and estimating to production and delivery</li> <li> Maintain and repair shop equipment and hand tools</li> <li> Quality control and part inspections</li> <li> Maintain, repair, and upgrade turret press tooling</li> <li> Cost engineering and problem solving to meet customer needs</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_560146691_3_365039186"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""1004 padding-top:0px;1005 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""560146691JTIT3""> Manufacturing Engineer</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""560146691JSTD3""> September 2002</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""560146691EDDT3""> October 2004</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""560146691COMP3"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""560146691JCIT3"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""560146691JSTA3"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""560146691JDES3"" itemprop=""description""> <ul> <li> Supervisor: Gary Albright, Owner</li> <li> Creation of flat patterns from customer supplied drawings</li> <li> CNC programming of Amada turret presses</li> <li> CNC programming of Amada FMS line with right angle shear and sorting system</li> <li> Maintain and repair CNC equipment, powder coating system, and air compressors</li> <li> Train shop personnel in the operation of CNC equipment</li> <li> Prepare standard work instructions for all aspects of shop operation</li> <li> Design and subcontract special tooling for press brakes</li> <li> Total project management from raw materials to packaging</li> <li> Subcontract machining, plating, irridite, and silk screening</li> <li> Maintain steel and aluminum inventory</li> <li> Estimating of new jobs and customer service</li> <li> Shop supervision and inspection of parts through the manufacturing process</li> <li> Time study and cost comparison to quotes</li> <li> Assist customer with design for manufacturing</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_560146691_4_365039187"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""1006 padding-top:0px;1007 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""560146691JTIT4""> Manufacturing Engineer</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""560146691JSTD4""> October 1997</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""560146691EDDT4""> September 2002</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""560146691COMP4"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""560146691JCIT4"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""560146691JSTA4"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""560146691JDES4"" itemprop=""description""> <ul> <li> Supervisor: Chuck Searfoss, General Manager</li> <li> Creation of flat patterns from customer supplied drawings</li> <li> CNC programming of Amada and Behrens turret presses</li> <li> CNC programming of Trumpf automated punching cell</li> <li> CNC programming of Trumpf laser</li> <li> Programming of Motoman 2-head robotic welding cell</li> <li> Creation of shop floor routings for parts and assemblies</li> <li> Design and build welding fixtures for robotic welding cell</li> <li> Design and build fixtures for OBI punch presses</li> <li> Manage all tooling for punch presses and press brakes</li> <li> Design and order all special tooling for punches and brakes</li> <li> Research, select, and justify new capital equipment</li> <li> Train shop personnel in the operation of new equipment</li> <li> Lead maintenance department in the repair of equipment and tools</li> <li> Time study and cost analysis of equipment in operation</li> <li> Work with customers to identify and solve manufacturing problems</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_560146691_5_365039188"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""1008 padding-top:0px;1009 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""560146691JTIT5""> Manufacturing Engineer</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""560146691JSTD5""> February 1996</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""560146691EDDT5""> September 1997</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""560146691COMP5"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""560146691JCIT5"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""560146691JSTA5"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""560146691JDES5"" itemprop=""description""> <ul> <li> Supervisor: Jim Nance, General Manager</li> <li> Creation of flat patterns from customer supplied drawings</li> <li> CNC programming of Amada turret presses</li> <li> CNC programming of Amada FMS and automated punching cells</li> <li> CNC programming of Amada lasers</li> <li> Creation of shop floor routings for parts and assemblies</li> <li> Design and order special tooling for punches and brakes</li> <li> Research and recommend new capital equipment</li> <li> Assist in the maintenance and repair of equipment and tools</li> <li> Time study and run time analysis of equipment in operation</li> <li> Work with customers to identify and solve manufacturing problems</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_560146691_6_365039189"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""1010 padding-top:0px;1011 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""560146691JTIT6""> Mechanical Engineer</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""560146691JSTD6""> December 1993</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""560146691EDDT6""> January 1996</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""560146691COMP6"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""560146691JCIT6"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""560146691JSTA6"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""560146691JDES6"" itemprop=""description""> <ul> <li> Supervisor: Bill Higgins, General Manager</li> <li> Design systems and create approval drawings from customer supplied specifications</li> <li> Structural steel design and pressure calculations for industrial dust collection</li> <li> Create detailed shop floor drawings from approved designs</li> <li> CNC programming of Amada punch/plasma turret press</li> <li> CNC programming of MG systems plasma table</li> <li> Redesign, modify, and customize product line of utility truck bodies</li> <li> Total product support for line of industrial louvers and dampers</li> <li> Wind and hurricane load calculations on louvers and penthouses</li> <li> Assist in the design and manufacture of welding fixtures</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_560146691_7_365039190"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""1012 padding-top:0px;1013 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""560146691JTIT7""> Designer/Drafter</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""560146691JSTD7""> March 1993</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""560146691EDDT7""> December 1993</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""560146691COMP7"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""560146691JCIT7"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""560146691JSTA7"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""560146691JDES7"" itemprop=""description""> <ul> <li> Supervisor: Dave Whalen</li> <li> Create detailed part drawings of ice cream hardening machines and conveyors</li> <li> Create layout and installation drawings of industrial pallet storage systems</li> <li> Create electrical schematics and control panel drawings for ice cream hardening machines Proficiencies and Training: AutoCAD 2012, Digital Resources DB32 Punch/Plasma, Trumpf Suite Punch/Bend/Laser, Amada Punch/Plasma/Laser, Motoman MRC, MIG/TIG Welding, Syman, Q&A, Made2Manage MS Excel, MS Word, MS Outlook, EncompixDie Setting Training, Lean Manufacturing Training, 5S/Kaizen Event/Kanban Training, A-B PLC Training Notable career projects: Pacific 400 ton stamping press - inspection, purchasing, installation, and startup. Best Buy - design façade system, canopy, and entry wall element, installed on 60 stores. DENR building in Raleigh NC - design and manufacture sunshades covering entire south face. Hershey Medical Center - design for manufacturing of raised planter weldments. Southern Environmental - punching diffuser plates from Hardox 450. Johnson Controls - design 24' tall exterior column covers for main campus buildings. Kenworth - create manufacturing cell for muffler guards, grills, and grill trim assemblies. Peterbilt - create manufacturing cell for grill trim weldments and assemblies. Lutron Electronics - design for manufacturing of panels, boxes, and enclosures. Ericsson Telecommunications - design for manufacturing stainless steel electronics enclosures. Diebold - design for manufacturing electronics enclosures, light duty ATM cabinets. NCR - set of manufacturing cell for electronics enclosures and circuit board parts. Better Engineering - design for manufacturing of washing cabinets. Playworld Systems - design for manufacturing of playground platforms and stairs. Coolaire Systems - design for manufacturing of industrial air conditioning enclosures. Peavey and Crest Audio - manufacturing of stereo amplifier chassis. Vulcan Hart, ITW, and Wolf Range - manufacturing of stainless steel panels. Vulcan Hart - design of heat exchanger and assembly machine. Fleetwood Motorhomes - robotic welding of chassis trusses and various brackets and panels. Alaska, Keystoker, Leisure Line, and Reading Stove - manufacturing of wood and coal stoves. Trafcon Inc - manufacturing of construction zone light panels. Morrison Truck Bodies - designed crane body with open crane compartment. Airline - designed watertight louver/damper combo with high performance.</li> </ul> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC560146692"" style=""1014 padding-top:0px;1015 ""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_EDUC560146692""> Education</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_560146692_1_365039191"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""1016 padding-top:0px;1017 ""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""560146692DGRE1"" itemprop=""name""> B.S.</span> <span> : </span> <span class=""programline"" dependency=""STUY"" id=""560146692STUY1""> Mechanical Engineering</span> <span class=""jobdates"" id=""560146692GRYR1""> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""560146692SCHO1"" itemprop=""name""> West Virginia Institute of Technology</span> <span> － </span> <span class=""joblocation jobcity"" id=""560146692SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""560146692SSTA1""> State</span> <span> , </span> <span class=""joblocation jobstate"" id=""560146692SCNT1""> US</span> </span> <span class=""paddedline""> <span class=""field"" id=""560146692FRFM1""> West Virginia Institute of Technology Montgomery, West Virginia 25136 Major: Mechanical Engineering Graduation: B.S. December, 1992</span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_AFIL560146693"" style=""1018 padding-top:0px;1019 ""> </div> <div class=""section"" id=""SECTION_SKLL560146696"" style=""1020 padding-top:0px;1021 ""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_SKLL560146696""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_560146696_1_365039192"" style=""1022 padding-top:0px;1023 ""> <div class=""field singlecolumn"" id=""560146696FRFM1""> Welding, Automotive, Automotive Cnc, Cnc, Cnc Programming, Shop Floor, Tooling, Amada, Engineer, Maintenance, Customer Service, Estimating, Receptionist, Retail Sales, Manufacturing Engineer, Cost Estimating, Problem Solving, Plasma, Brakes, Stamping, Automotive Stamping, Continuous Improvement, Drafting, Engineering Support, Manufacturing Processes, Outside Sales, Press Brake, Proposals, Sales, Sales With, Stamping Dies, Technical Support, Tool Room, Press Brakes, Laser, Motoman, Robotic, Robotic Welding, Strippit, Turret Press, Cost Analysis, Hand Tools, Inspections, Quality Control, Scheduling, Design For Manufacturing, Inspection, Collection, Flux Core, Load Calculations, Mechanical Engineer, Mechanical/electrical Engineer, Product Support, Steel Design, Structural Steel, Structural Steel Design, Compressors, Inventory, Machining, Manufacturing Process, Packaging, Plating, Powder Coating, Project Management, Shear, Sorting, Total Project Management, Lasers, Air Conditioning, Assembly, Autocad, Autodesk, Buying/procurement, Cabinets, Chassis, Circuit Board, Control Panel, Conveyors, Designer/drafter, Electrical Schematics, Excel, Kaizen, Kanban, Lean Manufacturing, Mig, Ms Excel, Ms Outlook, Ms Word, Ncr, Outlook, Purchasing, Schematics, Stainless Steel, Stamping Press, Telecommunications, Tig Welding, Training, Trusses, Word, Mechanical Engineering</div> </div> </div> </div>",ENGINEERING102458665241," ENGLISH TEACHER Summary I am an imaginative teacher committed to staying current with the latest teaching theories and trends, as well as with behavioral studies. My strong subject areas include 7-12 English (ELA) (ESL) and psychology. Highlights Valid and Current Teaching Certification in Connecticut Kind and empathetic towards students Background Urban public schools Grades 7-12 Ph.D. in Psychology Member Psi Chi International Honor Society Member NCTE Member APA Graduate Certificate in Women's Studies National Institute of Health/ For Human Participants Approved Ongoing PD in current methods and developments in pedagogy Excellent with developing positive rapport with students Developed common core skills with classroom work for each marking period/and for each grade and assignment Made oral presentations/projects mandatory for each student 5x per year- great practice for kids to work with others and impress others-aligned with Common Core strands Developed pre/post CFAs for each unit to coordinate with standardized testing Dissertation topic-prejudices - origins and resolutions Accomplishments Led 8th grade writing increases on standardized testing 18% from previous year (through innovative instruction methods) and higher than 2 other classes at same level ESL students achieved with MS Office / Technology pre-lesson scores 0-45 and post-lesson scores 85-100; including Word- writing poetry and/or lyrics; Publisher- writing short bio/life story with choosing formats and setting up personally - Co-taught class with TESOL teacher class of 35 students Coordinated after-school writing club for poetry, lyrics, and stories in a magazine/blog format Established drama club for 7th and 8th graders - produced plays 2 performances annually Opened before and after school chess fun tables for learning/practicing Experience English Teacher Oct 2014 to Jun 2015 Company Name - City , State Helped students develop and improve study methods and habits; Worked cooperatively with special education and ESL teachers to modify curricula for special education and ESL students according to Individual Education Plans (IEPs); Continued to develop knowledge of my content area ELA through continued education courses; Established and enforced rules for behavior among students; Alerted administrators to any concerns about student performance and progress; Set and enforced clear deadlines for student work and integrated technology into the curriculum to develop students' word processing and research skills; Incorporated engaging texts to enhance literacy skills and foster a fun and engaging learning environment; Assessed student progress weekly, monthly and quarterly; Kept accurate records of student performance, maintaining the confidentiality of student records and information at all times; Participated in regular training courses to keep up-to-date with new teaching methods and developments in the field; Implemented remedial programs for students requiring extra help; Encouraged discussion of class material to promote critical thinking; Established positive relationships with students, parents, colleagues and administrators. Professor of English Jan 2002 to May 2014 Company Name - City , State Taught computerized reading and writing.. as well as general reading and writing in lecture/listen/discuss style. Presented all class material and policies accurately and clearly for 2 classes each semester; Used a variety of teaching methods such as lectures, discussions and demonstrations and technology; Encouraged discussion of class material to promote critical thinking among students; Participated in regular training courses to keep up-to-date with new teaching methods and developments in the field; Kept accurate records of student performance, maintaining the confidentiality of student records and information at all times;. English Teacher Aug 2001 to Dec 2011 Company Name - City , State Used a variety of teaching methods such as lectures, discussions and demonstrations-created oral feedback and critiques for writing assignments with each student having a chance to speak; Participated in data training and data teams/created forms for team and stats; Revised curricula to align with Common Core skills; Enforced both classroom and administration policies and rules at all times in my classroom and halls; Instituted SAT vocabulary technique in classwork;. English Teacher Aug 1998 to Jun 2001 Company Name - City , State Presented all class material and policies accurately and clearly for 5 classes each marking period; Implemented new strategies for classroom management; Used a variety of teaching methods such as lectures, discussions and demonstrations/technology; Met with parent/guardians to discuss students' progress at least once per MP; Enforced both classroom and administration policies and rules at all times; Created after school writing program; Revised curricula for ELA content area;. Education Ph.D , Counseling Psychology 2012 Walden University - City , State , USA Counseling Psychology Transcripts are attached to this packet Master of Science , English 1999 Southern CT State University - City , State , USA Earned Certificate in Women's Studies Bachelor of Science , Education/English 1993 Southern CT State University - City , State , USA ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME742983643"" style=""padding-top:0px;""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_742983643_1_481377935"" style=""padding-top:0px;""> <div class=""name"" itemprop=""name""> <span class=""field fName"" id=""742983643FNAM1""> </span> <span> </span> <span class=""field"" id=""742983643LNAM1""> ENGLISH TEACHER</span> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM742983645"" style=""padding-top:0px;""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_SUMM742983645""> Summary</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_742983645_1_481377947"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""742983645FRFM1""> I am an imaginative teacher committed to staying current with the latest teaching theories and trends, as well as with behavioral studies. My strong subject areas include 7-12 English (ELA) (ESL) and psychology.</div> </div> </div> <div class=""section"" id=""SECTION_HILT742983646"" style=""padding-top:0px;""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_HILT742983646""> Highlights</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_742983646_1_481377949"" style=""padding-top:0px;""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1"" id=""742983646SKC11""> <ul> <li> Valid and Current Teaching Certification in Connecticut </li> <li> Kind and empathetic towards students </li> <li> Background Urban public schools Grades 7-12 </li> <li> Ph.D. in Psychology </li> <li> Member Psi Chi International Honor Society </li> <li> Member NCTE </li> <li> Member APA Graduate </li> <li> Certificate in Women's Studies </li> <li> National Institute of Health/ For Human Participants Approved </li> <li> Ongoing PD in current methods and developments in pedagogy</li> </ul> </td> <td class=""field twocol_2"" id=""742983646SKC21""> <ul> <li> Excellent with developing positive rapport with students </li> <li> Developed common core skills with classroom work for each marking period/and for each grade and assignment </li> <li> Made oral presentations/projects mandatory for each student 5x per year- great practice for kids to work with others and impress others-aligned with Common Core strands </li> <li> Developed pre/post CFAs for each unit to coordinate with standardized testing </li> <li> Dissertation topic-prejudices - origins and resolutions</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL742983650"" style=""padding-top:0px;""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_SKLL742983650""> Accomplishments</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_742983650_1_481377950"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""742983650FRFM1""> <p align=""LEFT""> Led 8th grade writing increases on standardized testing 18% from previous year (through innovative instruction methods) and higher than 2 other classes at same level</p> <br/> <p align=""LEFT""> ESL students achieved with MS Office / Technology pre-lesson scores 0-45 and post-lesson scores 85-100; including Word- writing poetry and/or lyrics; Publisher- writing short bio/life story with choosing formats and setting up personally - Co-taught class with TESOL teacher class of 35 students</p> <br/> <p align=""LEFT""> Coordinated after-school writing club for poetry, lyrics, and stories in a magazine/blog format</p> <br/> <p align=""LEFT""> Established drama club for 7th and 8th graders - produced plays 2 performances annually</p> <br/> <p align=""LEFT""> Opened before and after school chess fun tables for learning/practicing</p> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR742983647"" style=""padding-top:0px;""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_EXPR742983647""> Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_742983647_1_481377937"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""742983647JTIT1""> English Teacher</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%b %Y"" id=""742983647JSTD1""> Oct 2014</span> <span> to </span> <span class=""jobdates"" format=""%b %Y"" id=""742983647EDDT1""> Jun 2015</span> <br/> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""742983647COMP1"" itemprop=""name""> Company Name</span> <span> - </span> <span class=""joblocation jobcity"" id=""742983647JCIT1"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""742983647JSTA1"" itemprop=""addressRegion""> State</span> </span> <span class=""jobline"" id=""742983647JDES1"" itemprop=""description""> <ul> <li> Helped students develop and improve study methods and habits; Worked cooperatively with special education and ESL teachers to modify curricula for special education and ESL students according to Individual Education Plans (IEPs); Continued to develop knowledge of my content area ELA through continued education courses; Established and enforced rules for behavior among students; Alerted administrators to any concerns about student performance and progress; Set and enforced clear deadlines for student work and integrated technology into the curriculum to develop students' word processing and research skills; Incorporated engaging texts to enhance literacy skills and foster a fun and engaging learning environment; Assessed student progress weekly, monthly and quarterly; Kept accurate records of student performance, maintaining the confidentiality of student records and information at all times; Participated in regular training courses to keep up-to-date with new teaching methods and developments in the field; Implemented remedial programs for students requiring extra help; Encouraged discussion of class material to promote critical thinking; Established positive relationships with students, parents, colleagues and administrators.</li> </ul> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_742983647_2_481377938"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""742983647JTIT2""> Professor of English</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%b %Y"" id=""742983647JSTD2""> Jan 2002</span> <span> to </span> <span class=""jobdates"" format=""%b %Y"" id=""742983647EDDT2""> May 2014</span> <br/> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""742983647COMP2"" itemprop=""name""> Company Name</span> <span> - </span> <span class=""joblocation jobcity"" id=""742983647JCIT2"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""742983647JSTA2"" itemprop=""addressRegion""> State</span> </span> <span class=""jobline"" id=""742983647JDES2"" itemprop=""description""> <ul> <li> Taught computerized reading and writing.. as well as general reading and writing in lecture/listen/discuss style. Presented all class material and policies accurately and clearly for 2 classes each semester; Used a variety of teaching methods such as lectures, discussions and demonstrations and technology; Encouraged discussion of class material to promote critical thinking among students; Participated in regular training courses to keep up-to-date with new teaching methods and developments in the field; Kept accurate records of student performance, maintaining the confidentiality of student records and information at all times;.</li> </ul> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_742983647_3_481377939"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""742983647JTIT3""> English Teacher</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%b %Y"" id=""742983647JSTD3""> Aug 2001</span> <span> to </span> <span class=""jobdates"" format=""%b %Y"" id=""742983647EDDT3""> Dec 2011</span> <br/> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""742983647COMP3"" itemprop=""name""> Company Name</span> <span> - </span> <span class=""joblocation jobcity"" id=""742983647JCIT3"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""742983647JSTA3"" itemprop=""addressRegion""> State</span> </span> <span class=""jobline"" id=""742983647JDES3"" itemprop=""description""> <ul> <li> Used a variety of teaching methods such as lectures, discussions and demonstrations-created oral feedback and critiques for writing assignments with each student having a chance to speak; Participated in data training and data teams/created forms for team and stats; Revised curricula to align with Common Core skills; Enforced both classroom and administration policies and rules at all times in my classroom and halls; Instituted SAT vocabulary technique in classwork;.</li> </ul> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_742983647_4_481377940"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""742983647JTIT4""> English Teacher</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%b %Y"" id=""742983647JSTD4""> Aug 1998</span> <span> to </span> <span class=""jobdates"" format=""%b %Y"" id=""742983647EDDT4""> Jun 2001</span> <br/> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""742983647COMP4"" itemprop=""name""> Company Name</span> <span> - </span> <span class=""joblocation jobcity"" id=""742983647JCIT4"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""742983647JSTA4"" itemprop=""addressRegion""> State</span> </span> <span class=""jobline"" id=""742983647JDES4"" itemprop=""description""> <ul> <li> Presented all class material and policies accurately and clearly for 5 classes each marking period; Implemented new strategies for classroom management; Used a variety of teaching methods such as lectures, discussions and demonstrations/technology; Met with parent/guardians to discuss students' progress at least once per MP; Enforced both classroom and administration policies and rules at all times; Created after school writing program; Revised curricula for ELA content area;.</li> </ul> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC742983648"" style=""padding-top:0px;""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_EDUC742983648""> Education</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_742983648_1_481377941"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""742983648DGRE1"" itemprop=""name""> Ph.D</span> <span> , </span> <span class=""programline"" id=""742983648STUY1""> Counseling Psychology</span> <span class=""datesWrapper""> <span class=""jobdates"" id=""742983648GRYR1""> 2012</span> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""742983648SCHO1"" itemprop=""name""> Walden University</span> <span> - </span> <span class=""joblocation jobcity"" id=""742983648SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""742983648SSTA1""> State</span> <span> , </span> <span class=""joblocation jobstate"" id=""742983648SCNT1""> USA</span> </span> <span class=""field"" id=""742983648FRFM1""> <p align=""LEFT""> Counseling Psychology </p> <p align=""LEFT""> Transcripts are attached to this packet</p> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_742983648_2_481377942"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""742983648DGRE2"" itemprop=""name""> Master of Science</span> <span> , </span> <span class=""programline"" id=""742983648STUY2""> English</span> <span class=""datesWrapper""> <span class=""jobdates"" id=""742983648GRYR2""> 1999</span> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""742983648SCHO2"" itemprop=""name""> Southern CT State University</span> <span> - </span> <span class=""joblocation jobcity"" id=""742983648SCIT2""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""742983648SSTA2""> State</span> <span> , </span> <span class=""joblocation jobstate"" id=""742983648SCNT2""> USA</span> </span> <span class=""field"" id=""742983648FRFM2""> <p align=""LEFT""> Earned Certificate in Women's Studies</p> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_742983648_3_481377946"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""742983648DGRE3"" itemprop=""name""> Bachelor of Science</span> <span> , </span> <span class=""programline"" id=""742983648STUY3""> Education/English</span> <span class=""datesWrapper""> <span class=""jobdates"" id=""742983648GRYR3""> 1993</span> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""742983648SCHO3"" itemprop=""name""> Southern CT State University</span> <span> - </span> <span class=""joblocation jobcity"" id=""742983648SCIT3""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""742983648SSTA3""> State</span> <span> , </span> <span class=""joblocation jobstate"" id=""742983648SCNT3""> USA</span> </span> <span class=""field"" id=""742983648FRFM3""> <br/> </span> </div> </div> </div> </div>",TEACHER102522720697," FINANCE SPECIALIST Summary To work in a professional environment and to provide the skills, knowledge and experience I possess to assistant in the success of any and all challenges and endeavors presented to me. Seasoned Financial Specialist with 20+ years experience managing accounting needs across multiple platforms. Advanced technical knowledge, including Quickbooks and Excel. Highlights QuickBooks software; Creative Solutions Accounting software; Microsoft Outlook, Microsoft Word and Excel; DacEasy Accounting Software Paragon and Real Fast Forms (real estate software programs) Evolv CS Electronic Record Keeping System Notary Public CONFIDENTIALITY in every aspect of the word. Excellent communication skills. Ability to recognize people's voices and faces and address them personally. Self motivated and work without supervision. Great organizational skills and ability to prioritize. Ethical approach to finance Goal-oriented Reliable Experience FINANCE SPECIALIST 11/2010 to Current Company Name City , State INITIALLY HIRED AS ACCOUNTS PAYABLE SPECIALIST, PROMOTED NOVEMBER 2012. ESSENTIAL FUNCTIONS INCLUDE ASSURE THE TIMELY AND ACCURATE PREPARATION AND COMPLETION OF PAYROLL FUNCTIONS IN CONJUNCTION WITH HUMAN RESOURCES, PREPARE AND POST MONTHLY JOURNAL ENTRIES TO THE GL. TRACK ACCOUNTING FOR STATE CONTRACT FUNDS. PREPARE MONTHLY AND QUARTERLY STATE REPORTS. ASSURE INPUT OF THE DAILY RECEIPTS AND RECONCILIATION. ASSURE ACCURATE RECORD KEEPING OF FIXED ASSET PURCHASES. RESPONSIBLE FOR OVERSEEING THE INVENTORY CONTROL PROCESS FOR THE AGENCY. ASSURE ACCURATE MONTHLY COMPLETION OF ALL REPORTS FOR THE ANNUAL AUDIT PROCESS. PREPARE AND PROCESS VOUCHERS FOR CITY/COUNTY FUNDING ACCOUNTS RECEIVABLE AND MAINTAIN SPREADSHEETS OF TRANACTIONS. BACKUP FOR ACCOUNTS PAYBALE SPECIALIST AND ACCOUNTS RECEIVABLE SPECIALIST. SERVE AS THE PRIMARY TRAINER FOR THE FINANCE FUNCTION OF THE CLINICAL RECORDS SYSTEMS. MANY MORE FUNCTIONS AS REQURED BY THE EXECUTIVE DIRECTOR AND HUMAN RESOURCES MANAGER. BOOKKEEPER 10/2008 to 02/2010 Company Name City , State FULL CHARGE BOOKKEEPING FOR SEVERAL COMPANIES ., (I.E. ACCOUNTS PAYABLE AND RECEIVABLE, ALL FUNCTIONS OF PAYROLL INCLUDING ALL IRS REPORTING, DEPOSITING FUNDS THAT ALSO INCLUDED KEEPING AND CODING DEPOSITS, BANK RECONCILIATIONS, ANY AND ALL SECRETARIAL DUTIES I.E. ANSWERING PHONES, TYPING, FILING ETC. OFFICE MANAGER, BOOKKEEPER 08/2008 to 10/2008 Company Name City , State FULL CHARGE BOOKKEEPING. (I.E. ACCOUNTS PAYABLE AND RECEIVABLE, ALL FUNCTIONS OF PAYROLL INCLUDING ALL IRS REPORTING, DEPOSITING FUNDS, ANY AND ALL SECRETARIAL DUTIES I.E. ANSWERING PHONES, TYPING, FILING ETC., INVENTORY OF ALL CHEMICALS TITLE AND ESCROW AGENT 08/2007 to 05/2008 Company Name City , State TITLE AGENT DUTIES include research and data entry for compilation of a Listing/Title Commitment. Entering data on FAST software system, any and all secretarial duties i.e. answering phones, typing, filing etc., entering and verifying batched data from the courthouse of recorded documents. ESCROW AGENT DUTIES include communication between all parties involved in the process of escrow, preparing HUD1 Settlement Statements, ordering deeds and finishing all loan docs. FULL CHARGE BOOKKEEPER/REAL ESTATE SALEPERSON 03/1995 to 07/2007 Company Name City , State Full charge bookkeeping for several LLC ventures, (i.e. accounts payable and receivable, all functions of payroll including all IRS reporting, depositing funds that also included keeping track of mineral checks and coding deposits as gross revenue less taxes, bank reconciliations, any and all secretarial duties i.e. answering phones, typing, filing etc., creating ads for real estate listings focusing great attention to RESPA guidelines, photography for ads, entering listings to the MLS system, writing real estate contracts and keeping up with all due diligence dates making sure all are abided by with follow-up actions through the entire transaction until closing, overseeing and representing East Slope Properties in all closings at the Title Company. Renew license plates for vehicles, receive monies from county residents for taxes, answer phones, filing, some typing, reconciling funds and transactions. Education Accounting 1990 BARNES BUSINESS COLLEGE City , State , US BARNES BUSINESS COLLEGE YEARS ATTENDED (1988-1990) Accounting Denver, Colorado Computer programming 1987 PARKS JUNIOR COLLEGE City , State , US PARKS JUNIOR COLLEGE YEARS ATTENDED (1985-1987) Computer programming Denver, Colorado High School Diploma 1985 BUFFALO HIGH SCHOOL City , State , US BUFFALO HIGH SCHOOL YEARS ATTENDED (1981-1985) High School Diploma Buffalo, Wyoming Skills Preparation of monthly data for submission to CPA for Financial Statement Preparation. Accounts Payable which includes vouchering, verifying coding applied to vouchers by other offices within the company, entering bills and paying them, Accounts Receivable, Full charge Bookkeeping, Payroll, Bank Reconciliations, Coding, Trial Balance Account Reconciliations, Office Manager, Marketing, Real Estate Contracts, Data Entry, Escrow, Organizational Skills, Inventory ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME572235584"" style=""1026 padding-top:0px;1027 ""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_572235584_1_372596001"" style=""1028 padding-top:0px;1029 ""> <div class=""name"" itemprop=""name""> <span class=""field"" id=""572235584FNAM1""> </span> <span> </span> <span class=""field lName"" id=""572235584LNAM1""> FINANCE SPECIALIST</span> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM572235586"" style=""1030 padding-top:0px;1031 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SUMM572235586""> Summary</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_572235586_1_372596005"" style=""1032 padding-top:0px;1033 ""> <div class=""field singlecolumn"" id=""572235586FRFM1""> <p align=""LEFT""> To work in a professional environment and to provide the skills, knowledge and experience I possess to assistant in the success of any and all challenges and endeavors presented to me. Seasoned Financial Specialist with 20+ years experience managing accounting needs across multiple platforms. Advanced technical knowledge, including Quickbooks and Excel.</p> </div> </div> </div> <div class=""section"" id=""SECTION_HILT572235587"" style=""1034 padding-top:0px;1035 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_HILT572235587""> Highlights</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_572235587_1_372596007"" style=""1036 padding-top:0px;1037 ""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1"" id=""572235587SKC11""> <ul> <li> QuickBooks software; Creative Solutions Accounting software; Microsoft Outlook, Microsoft Word and Excel;</li> <li> DacEasy Accounting Software</li> <li> Paragon and Real Fast Forms (real estate software programs)</li> <li> Evolv CS Electronic Record Keeping System</li> <br/> <li> Notary Public</li> </ul> </td> <td class=""field twocol_2"" id=""572235587SKC21""> <ul> <li> CONFIDENTIALITY in every aspect of the word.</li> <li> Excellent communication skills. Ability to recognize people's voices and faces and address them personally.</li> <li> Self motivated and work without supervision.</li> <li> Great organizational skills and ability to prioritize.</li> <li> Ethical approach to finance</li> <li> Goal-oriented</li> <li> Reliable</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR572235588"" style=""1038 padding-top:0px;1039 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EXPR572235588""> Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_572235588_1_372608334"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""1040 padding-top:0px;1041 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""572235588JTIT1""> FINANCE SPECIALIST</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""572235588JSTD1""> 11/2010</span> <span class=""jobdates""> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""572235588EDDT1""> Current</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""572235588COMP1"" itemprop=""name""> Company Name</span> <span class=""datesWrapper""> <span class=""joblocation jobcity"" id=""572235588JCIT1"" itemprop=""addressLocality""> City</span> <span class=""joblocation""> , </span> <span class=""joblocation jobstate"" id=""572235588JSTA1"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""572235588JDES1"" itemprop=""description""> <p align=""JUSTIFY""> INITIALLY HIRED AS ACCOUNTS PAYABLE SPECIALIST, PROMOTED NOVEMBER 2012. ESSENTIAL FUNCTIONS INCLUDE ASSURE THE TIMELY AND ACCURATE PREPARATION AND COMPLETION OF PAYROLL FUNCTIONS IN CONJUNCTION WITH HUMAN RESOURCES, PREPARE AND POST MONTHLY JOURNAL ENTRIES TO THE GL. TRACK ACCOUNTING FOR STATE CONTRACT FUNDS. PREPARE MONTHLY AND QUARTERLY STATE REPORTS. ASSURE INPUT OF THE DAILY RECEIPTS AND RECONCILIATION. ASSURE ACCURATE RECORD KEEPING OF FIXED ASSET PURCHASES. RESPONSIBLE FOR OVERSEEING THE INVENTORY CONTROL PROCESS FOR THE AGENCY. ASSURE ACCURATE MONTHLY COMPLETION OF ALL REPORTS FOR THE ANNUAL AUDIT PROCESS. PREPARE AND PROCESS VOUCHERS FOR CITY/COUNTY FUNDING ACCOUNTS RECEIVABLE AND MAINTAIN SPREADSHEETS OF TRANACTIONS. BACKUP FOR ACCOUNTS PAYBALE SPECIALIST AND ACCOUNTS RECEIVABLE SPECIALIST. SERVE AS THE PRIMARY TRAINER FOR THE FINANCE FUNCTION OF THE CLINICAL RECORDS SYSTEMS. MANY MORE FUNCTIONS AS REQURED BY THE EXECUTIVE DIRECTOR AND HUMAN RESOURCES MANAGER.</p> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_572235588_2_372596012"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""1042 padding-top:0px;1043 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""572235588JTIT2""> BOOKKEEPER</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""572235588JSTD2""> 10/2008</span> <span class=""jobdates""> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""572235588EDDT2""> 02/2010</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""572235588COMP2"" itemprop=""name""> Company Name</span> <span class=""datesWrapper""> <span class=""joblocation jobcity"" id=""572235588JCIT2"" itemprop=""addressLocality""> City</span> <span class=""joblocation""> , </span> <span class=""joblocation jobstate"" id=""572235588JSTA2"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""572235588JDES2"" itemprop=""description""> <p align=""JUSTIFY""> FULL CHARGE BOOKKEEPING FOR SEVERAL COMPANIES ., (I.E. ACCOUNTS PAYABLE AND RECEIVABLE, ALL FUNCTIONS OF PAYROLL INCLUDING ALL IRS REPORTING, DEPOSITING FUNDS THAT ALSO INCLUDED KEEPING AND CODING DEPOSITS, BANK RECONCILIATIONS, ANY AND ALL SECRETARIAL DUTIES I.E. ANSWERING PHONES, TYPING, FILING ETC.</p> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_572235588_3_372596013"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""1044 padding-top:0px;1045 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""572235588JTIT3""> OFFICE MANAGER, BOOKKEEPER</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""572235588JSTD3""> 08/2008</span> <span class=""jobdates""> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""572235588EDDT3""> 10/2008</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""572235588COMP3"" itemprop=""name""> Company Name</span> <span class=""datesWrapper""> <span class=""joblocation jobcity"" id=""572235588JCIT3"" itemprop=""addressLocality""> City</span> <span class=""joblocation""> , </span> <span class=""joblocation jobstate"" id=""572235588JSTA3"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""572235588JDES3"" itemprop=""description""> <p align=""JUSTIFY""> FULL CHARGE BOOKKEEPING. (I.E. ACCOUNTS PAYABLE AND RECEIVABLE, ALL FUNCTIONS OF PAYROLL INCLUDING ALL IRS REPORTING, DEPOSITING FUNDS, ANY AND ALL SECRETARIAL DUTIES I.E. ANSWERING PHONES, TYPING, FILING ETC., INVENTORY OF ALL CHEMICALS</p> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_572235588_4_372596014"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""1046 padding-top:0px;1047 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""572235588JTIT4""> TITLE AND ESCROW AGENT</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""572235588JSTD4""> 08/2007</span> <span class=""jobdates""> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""572235588EDDT4""> 05/2008</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""572235588COMP4"" itemprop=""name""> Company Name</span> <span class=""datesWrapper""> <span class=""joblocation jobcity"" id=""572235588JCIT4"" itemprop=""addressLocality""> City</span> <span class=""joblocation""> , </span> <span class=""joblocation jobstate"" id=""572235588JSTA4"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""572235588JDES4"" itemprop=""description""> <p align=""JUSTIFY""> TITLE AGENT DUTIES include research and data entry for compilation of a Listing/Title Commitment. Entering data on FAST software system, any and all secretarial duties i.e. answering phones, typing, filing etc., entering and verifying batched data from the courthouse of recorded documents. ESCROW AGENT DUTIES include communication between all parties involved in the process of escrow, preparing HUD1 Settlement Statements, ordering deeds and finishing all loan docs.</p> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_572235588_5_372596015"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""1048 padding-top:0px;1049 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""572235588JTIT5""> FULL CHARGE BOOKKEEPER/REAL ESTATE SALEPERSON</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""572235588JSTD5""> 03/1995</span> <span class=""jobdates""> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""572235588EDDT5""> 07/2007</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""572235588COMP5"" itemprop=""name""> Company Name</span> <span class=""datesWrapper""> <span class=""joblocation jobcity"" id=""572235588JCIT5"" itemprop=""addressLocality""> City</span> <span class=""joblocation""> , </span> <span class=""joblocation jobstate"" id=""572235588JSTA5"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""572235588JDES5"" itemprop=""description""> <p align=""JUSTIFY""> Full charge bookkeeping for several LLC ventures, (i.e. accounts payable and receivable, all functions of payroll including all IRS reporting, depositing funds that also included keeping track of mineral checks and coding deposits as gross revenue less taxes, bank reconciliations, any and all secretarial duties i.e. answering phones, typing, filing etc., creating ads for real estate listings focusing great attention to RESPA guidelines, photography for ads, entering listings to the MLS system, writing real estate contracts and keeping up with all due diligence dates making sure all are abided by with follow-up actions through the entire transaction until closing, overseeing and representing East Slope Properties in all closings at the Title Company. Renew license plates for vehicles, receive monies from county residents for taxes, answer phones, filing, some typing, reconciling funds and transactions.</p> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC572235589"" style=""1050 padding-top:0px;1051 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EDUC572235589""> Education</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_572235589_1_372596016"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""1052 padding-top:0px;1053 ""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""572235589DGRE1"" itemprop=""name""> </span> <span class=""programline"" id=""572235589STUY1""> Accounting</span> <span class=""datesWrapper""> <span class=""jobdates"" id=""572235589GRYR1""> 1990</span> <span> </span> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""572235589SCHO1"" itemprop=""name""> BARNES BUSINESS COLLEGE</span> <span class=""datesWrapper""> <span class=""joblocation jobcity educity"" id=""572235589SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate edustate"" id=""572235589SSTA1""> State</span> <span> , </span> <span class=""joblocation eduCountry"" id=""572235589SCNT1""> US</span> </span> </span> <span class=""paddedline""> <span class=""field"" id=""572235589FRFM1""> <p align=""LEFT""> BARNES BUSINESS COLLEGE YEARS ATTENDED (1988-1990) Accounting Denver, Colorado</p> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_572235589_2_372596017"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""1054 padding-top:0px;1055 ""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""572235589DGRE2"" itemprop=""name""> </span> <span class=""programline"" id=""572235589STUY2""> Computer programming</span> <span class=""datesWrapper""> <span class=""jobdates"" id=""572235589GRYR2""> 1987</span> <span> </span> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""572235589SCHO2"" itemprop=""name""> PARKS JUNIOR COLLEGE</span> <span class=""datesWrapper""> <span class=""joblocation jobcity educity"" id=""572235589SCIT2""> City</span> <span> , </span> <span class=""joblocation jobstate edustate"" id=""572235589SSTA2""> State</span> <span> , </span> <span class=""joblocation eduCountry"" id=""572235589SCNT2""> US</span> </span> </span> <span class=""paddedline""> <span class=""field"" id=""572235589FRFM2""> PARKS JUNIOR COLLEGE YEARS ATTENDED (1985-1987) Computer programming Denver, Colorado</span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_572235589_3_372596019"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""1056 padding-top:0px;1057 ""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""572235589DGRE3"" itemprop=""name""> High School Diploma</span> <span class=""programline"" id=""572235589STUY3""> </span> <span class=""datesWrapper""> <span class=""jobdates"" id=""572235589GRYR3""> 1985</span> <span> </span> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""572235589SCHO3"" itemprop=""name""> BUFFALO HIGH SCHOOL</span> <span class=""datesWrapper""> <span class=""joblocation jobcity educity"" id=""572235589SCIT3""> City</span> <span> , </span> <span class=""joblocation jobstate edustate"" id=""572235589SSTA3""> State</span> <span> , </span> <span class=""joblocation eduCountry"" id=""572235589SCNT3""> US</span> </span> </span> <span class=""paddedline""> <span class=""field"" id=""572235589FRFM3""> BUFFALO HIGH SCHOOL YEARS ATTENDED (1981-1985) High School Diploma Buffalo, Wyoming</span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL572235596"" style=""1058 padding-top:0px;1059 ""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SKLL572235596""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_572235596_1_372596020"" style=""1060 padding-top:0px;1061 ""> <div class=""field singlecolumn"" id=""572235596FRFM1""> <p align=""LEFT""> Preparation of monthly data for submission to CPA for Financial Statement Preparation. Accounts Payable which includes vouchering, verifying coding applied to vouchers by other offices within the company, entering bills and paying them, Accounts Receivable, Full charge Bookkeeping, Payroll, Bank Reconciliations, Coding, Trial Balance Account Reconciliations, Office Manager, Marketing, Real Estate Contracts, Data Entry, Escrow, Organizational Skills, Inventory</p> </div> </div> </div> </div>",FINANCE106215620421," CENTER SALES Summary Results-oriented customer service manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Highlights Leadership skills Team management Meticulous attention to detail and superb time management skills Persuasive Skilled multi-tasker Scheduling Deadline-oriented Focused on customer satisfaction Conflict resolution techniques Client relations specialist Results-oriented Exceptional motivational skills Effective agent coaching techniques Staff development and training Sound judgment Computer-savvy Calm under pressure Complex problem solving Process and Productivity improvement Natural leader Organized Unsurpassed work ethic Experience Center Sales , 11/2016 to Current Company Name － City , State Answering incoming calls and helping customers with reservations, storage payments, or any other questions they have. Identifying prospective customers using lead generating methods and setting up reservations for various pieces of equipment. Field an average of 5 0 customer service calls per day. Recommend and help customers select merchandise based on their needs. Serve as liaison between customers, store personnel and various store departments. Confirm that appropriate changes were made to resolve customers' problems with reservations. Inform customers about sales and promotions in a friendly and engaging manner. Processed up to 30 customer orders per day. Track down sources of special products and services to meet customers' special needs. Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. I deal with some confidential information such as the name on credit cards, the card number and expiration date, storage information, addresses, and emails. Completed documentation for product and service sales. Update database with customer and sales information. Establish new customer accounts. Provide accurate and appropriate information in response to customer inquiries. Address customer service inquiries in a timely and accurate fashion. Excelled in exceeding daily goals. Achieved high sales percentage with consultative, value-focused customer service approach. Compute accurate sales prices for rental and purchase transactions. Express appreciation and invite customers to return to the store. Develop a relationship with new customer prospects or referrals. Regularly seek out opportunities to up sell and add on additional merchandise. Communicate all merchandise needs or issues to appropriate supervisors. Generate leads for new sales through telephone contact with customers. Manager on Duty/ Team Lead , 03/2011 to 09/2012 Company Name － City , State Developed effective relationships with all call center departments through clear communication. Ran reports and supplied data to fulfill customer report requirements. Ensured that no shift was under or overstaffed by completing daily and weekly staffing schedules according to expected business volumes. Coordinated break and meal periods for staff according to activity levels. Directed employees through their daily routines. Provided leadership to a team during a shift. Motivated staff to deliver better results. Monitored staff performance during a shift and addressed any shortcomings. Mentored and trained new employees. Wrote up shift reports. Made sure that all staff were properly dressed and enforced grooming and appearance standards. Ensured the correct staffing levels for each shift. Completed payroll records and ensured that all staff files were up to date. Being involved in and contributing to team meetings. Making sure that all staff had the basic skills training needed to perform their jobs. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Monitored the daily activities of 10-40 customer support team members. Interviewed, hired and trained new quality customer service representatives. Provided a high level of product and leadership support to representatives and clients. Effectively communicated with team members to maintain clearly defined expectations. Receptionist/ Office Clerk , 07/2007 to 09/2008 Company Name － City , State Planned travel arrangements for 15-20 staff. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Designed electronic file systems and maintained electronic and paper files. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Receptionist , 10/2004 to 08/2005 Company Name － City , State Received and screened a high volume of internal and external communications, including email and mail. Managed daily office operations and maintenance of equipment. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Received and distributed faxes and mail in a timely manner. Properly routed agreements, contracts and invoices through the signature process. Organized files, developed spreadsheets, faxed reports and scanned documents. Posted open positions on company and social media websites. Made copies, sent faxes and handled all incoming and outgoing correspondence. Supplied key cards and building access to employees and visitors. Dispersed incoming mail to correct recipients throughout the office. Wrote reports and correspondence from dictation and handwritten notes. Planned meetings and prepared conference rooms. Served as central point of contact for all outside vendors needing to gain access to the building. Maintained the front desk and reception area in a neat and organized fashion. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Payoff Specialist , 12/2001 to 06/2003 Company Name － City , State Responsible for filling out credit applications for customers interested in refinancing their automobile loans. Answered any questions in reference to the refinancing process. Transferred calls to the appropriate party when needed. When I worked in the payoff department I had the responsibility of calling financial institutions and getting the payoff amount of the customer's current vehicle loan. Generating reports with the payoff information for the loan officers. Assisting loan officers as needed with overflow calls and any other work they needed done. child care provider/ manager , 06/1998 to 11/2001 Company Name － City , State I was responsible for the care of children, making their lunches, dropping them off and picking them up from school, planning daily activities and learning time for them, handing out paychecks to employees at the end of the week, making sure parents had their payments in on time, going through the children's folders to make sure all paper work was up to date and filled out correctly, giving tours of the facility to prospective parents, and making sure the facility was clean and locked up at the end of the work day. Education High School Diploma : general , 2000 John F Hodge High － City , State , USA Coursework in Marketing, Business Management and Communications. Member of Debate and Speech Clubs. Student government representative. Data Entry Office Assistant Certificate. Languages Fluent English reading and writing Technical Skills and Qualifications Microsoft Word, Excel, Power Point, Outlook ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME926485403"" style=""padding-top:0px;""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_926485403_1_608928035"" style=""padding-top:0px;""> <div class=""name thinbottomborder"" itemprop=""name""> <span class=""field"" id=""926485403FNAM1""> </span> <span> </span> <span class=""field"" id=""926485403LNAM1""> CENTER SALES</span> </div> <div class=""botBorder""> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM926485421"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SUMM926485421""> Summary</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_926485421_1_608928047"" style=""padding-top:0px;""> <div class=""field singlecolumn txtLeft"" id=""926485421FRFM1""> <span class=""""> Results-oriented customer service manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. </span> </div> </div> </div> <div class=""section"" id=""SECTION_HILT926485424"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_HILT926485424""> Highlights</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_926485424_1_608939500"" style=""padding-top:0px;""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1"" id=""926485424SKC11""> <ul> <li class=""""> Leadership skills </li> <li class=""""> Team management</li> <li class=""""> Meticulous attention to detail and superb time management skills</li> <li class=""""> Persuasive</li> <li class=""""> Skilled multi-tasker</li> <li class=""""> Scheduling</li> <li class=""""> Deadline-oriented</li> <li class=""""> Focused on customer satisfaction</li> <li class=""""> Conflict resolution techniques</li> <li class=""""> Client relations specialist</li> <li class=""""> <span class=""""> Results-oriented </span> </li> </ul> </td> <td class=""field twocol_2"" id=""926485424SKC21""> <ul> <li> Exceptional motivational skills</li> <li> Effective agent coaching techniques</li> <li> <span class=""""> Staff development and training</span> </li> <li class=""""> Sound judgment</li> <li class=""""> Computer-savvy</li> <li class=""""> Calm under pressure</li> <li class=""""> Complex problem solving</li> <li class=""""> Process and Productivity improvement</li> <li class=""""> Natural leader</li> <li class=""""> Organized</li> <li class=""""> Unsurpassed work ethic</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR926485405"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EXPR926485405""> Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_926485405_1_609015863"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""926485405JTIT1""> Center Sales</span> <span> , </span> <span class=""jobdates"" format=""%m/%Y"" id=""926485405JSTD1""> 11/2016</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""926485405EDDT1""> Current</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""926485405COMP1"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""926485405JCIT1"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""926485405JSTA1"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline txtLeft""> <span class=""jobline txtLeft"" id=""926485405JDES1"" itemprop=""description""> <span class=""""> Answering incoming calls and helping customers with reservations, storage payments, or any other questions they have. Identifying prospective customers using lead generating methods and setting up reservations for various pieces of equipment. <span class=""""> Field an average of 5<font color=""#000"" style=""color: rgb(0, 0, 0);""> 0</font> customer service calls per day. <span class=""""> Recommend and help customers select merchandise based on their needs. </span> </span> </span> <span class=""""> Serve as liaison between customers, store personnel and various store departments. </span> <span class=""""> Confirm that appropriate changes were made to resolve customers' problems with reservations. <span class=""""> Inform customers about sales and promotions in a friendly and engaging manner. <span class=""""> Processed up to 30 customer orders per day. <span class=""""> Track down sources of special products and services to meet customers' special needs. </span> </span> </span> </span> <span class=""""> Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. I deal with some confidential information such as the name on credit cards, the card number and expiration date, storage information, addresses, and emails. <span class=""""> Completed documentation for product and service sales. </span> </span> <span class=""""> Update database with customer and sales information. </span> <span class=""""> Establish new customer accounts. <span class=""""> Provide accurate and appropriate information in response to customer inquiries. <span class=""""> Address customer service inquiries in a timely and accurate fashion. <span class=""""> Excelled in exceeding daily goals. <span class=""""> Achieved high sales percentage with consultative, value-focused customer service approach. <span class=""""> Compute accurate sales prices for rental and purchase transactions. <span class=""""> Express appreciation and invite customers to return to the store. <span class=""""> Develop <font color=""#000"" style=""color: rgb(0, 0, 0);""> a relationship with</font> new customer prospects or referrals. <span class=""""> Regularly seek out opportunities to up sell and add on additional merchandise. <span class=""""> Communicate all merchandise needs or issues to appropriate supervisors. <span class=""""> Generate leads for new sales through telephone contact with customers. </span> </span> </span> </span> </span> </span> </span> </span> </span> </span> </span> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_926485405_2_608928038"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""926485405JTIT2""> Manager on Duty/ Team Lead</span> <span> , </span> <span class=""jobdates"" format=""%m/%Y"" id=""926485405JSTD2""> 03/2011</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""926485405EDDT2""> 09/2012</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""926485405COMP2"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""926485405JCIT2"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""926485405JSTA2"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline txtLeft""> <span class=""jobline txtLeft"" id=""926485405JDES2"" itemprop=""description""> <p style=""text-align: left;""> <span class=""""> </span> </p> <p style=""text-align: left;""> <span class=""""> Developed effective relationships with all call center departments through clear communication. </span> Ran reports and supplied data to fulfill customer report requirements. Ensured that no shift was under or overstaffed by completing daily and weekly staffing schedules according to expected business volumes. Coordinated break and meal periods for staff according to activity levels. Directed employees through their daily routines. Provided leadership to a team during a shift. Motivated staff to deliver better results. Monitored staff performance during a shift and addressed any shortcomings. Mentored and trained new employees. Wrote up shift reports. Made sure that all staff were properly dressed and enforced grooming and appearance standards. Ensured the correct staffing levels for each shift. Completed payroll records and ensured that all staff files were up to date. Being involved in and contributing to team meetings. Making sure that all staff had the basic skills training needed to perform their jobs. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Monitored the daily activities of 10-40 customer support team members. Interviewed, hired and trained new quality customer service representatives. Provided a high level of product and leadership support to representatives and clients. Effectively communicated with team members to maintain clearly defined expectations.</p> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_926485405_3_608928039"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""926485405JTIT3""> Receptionist/ Office Clerk</span> <span> , </span> <span class=""jobdates"" format=""%m/%Y"" id=""926485405JSTD3""> 07/2007</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""926485405EDDT3""> 09/2008</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""926485405COMP3"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""926485405JCIT3"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""926485405JSTA3"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline txtLeft""> <span class=""jobline txtLeft"" id=""926485405JDES3"" itemprop=""description""> <div> <span class=""""> </span> </div> <div> <span class=""""> Planned travel arrangements for <font color=""#000"" style=""color: rgb(0, 0, 0);""> 15-20</font> staff. <span class=""""> Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. <span class=""""> Maintained the front desk and reception area in a neat and organized fashion.</span> <span class=""""> Designed electronic file systems and maintained electronic and paper files. <span class=""""> Made copies, sent faxes and handled all incoming and outgoing correspondence. </span> <span class=""""> Organized files, developed spreadsheets, faxed reports and scanned documents. </span> </span> </span> </span> </div> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_926485405_4_608928041"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""926485405JTIT4""> Receptionist</span> <span> , </span> <span class=""jobdates"" format=""%m/%Y"" id=""926485405JSTD4""> 10/2004</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""926485405EDDT4""> 08/2005</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""926485405COMP4"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""926485405JCIT4"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""926485405JSTA4"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline txtLeft""> <span class=""jobline txtLeft"" id=""926485405JDES4"" itemprop=""description""> <span class=""""> Received and screened a high volume of internal and external communications, including email and mail. </span> <span class=""""> Managed daily office operations and maintenance of equipment. </span> <span class=""""> Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. </span> <span class=""""> Received and distributed faxes and mail in a timely manner. </span> <span class=""""> Properly routed agreements, contracts and invoices through the signature process. </span> <span class=""""> Organized files, developed spreadsheets, faxed reports and scanned documents. </span> <span class=""""> Posted open positions on company and social media websites. </span> <span class=""""> Made copies, sent faxes and handled all incoming and outgoing correspondence. </span> <span class=""""> Supplied key cards and building access to employees and visitors. </span> <span class=""""> Dispersed incoming mail to correct recipients throughout the office. </span> <span class=""""> Wrote reports and correspondence from dictation and handwritten notes. </span> <span class=""""> Planned meetings and prepared conference rooms. </span> <span class=""""> Served as central point of contact for all outside vendors needing to gain access to the building. </span> <span class=""""> Maintained the front desk and reception area in a neat and organized fashion. </span> <span class=""""> Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. </span> <span class=""""> Designed electronic file systems and maintained electronic and paper files. </span> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_926485405_5_608928043"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""926485405JTIT5""> Payoff Specialist</span> <span> , </span> <span class=""jobdates"" format=""%m/%Y"" id=""926485405JSTD5""> 12/2001</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""926485405EDDT5""> 06/2003</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""926485405COMP5"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""926485405JCIT5"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""926485405JSTA5"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline txtLeft""> <span class=""jobline txtLeft"" id=""926485405JDES5"" itemprop=""description""> <p> Responsible for filling out credit applications for customers interested in refinancing their automobile loans. Answered any questions in reference to the refinancing process. Transferred calls to the appropriate party when needed. </p> <p> When I worked in the payoff department I had the responsibility of calling financial institutions and getting the payoff amount of the customer's current vehicle loan. Generating reports with the payoff information for the loan officers. Assisting loan officers as needed with overflow calls and any other work they needed done.</p> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_926485405_6_608928044"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""926485405JTIT6""> child care provider/ manager</span> <span> , </span> <span class=""jobdates"" format=""%m/%Y"" id=""926485405JSTD6""> 06/1998</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""926485405EDDT6""> 11/2001</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""926485405COMP6"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""926485405JCIT6"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""926485405JSTA6"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline txtLeft""> <span class=""jobline txtLeft"" id=""926485405JDES6"" itemprop=""description""> <p style=""text-align: left;""> I was responsible for the care of children, making their lunches, dropping them off and picking them up from school, planning daily activities and learning time for them, handing out paychecks to employees at the end of the week, making sure parents had their payments in on time, going through the children's folders to make sure all paper work was up to date and filled out correctly, giving tours of the facility to prospective parents, and making sure the facility was clean and locked up at the end of the work day.</p> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC926485413"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EDUC926485413""> Education</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_926485413_1_608928045"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""926485413DGRE1"" itemprop=""name""> High School Diploma</span> <span> :</span> <span class=""programline"" dependency=""STUY"" id=""926485413STUY1""> general</span> <span> ,</span> <span class=""jobdates"" id=""926485413GRYR1""> 2000</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""926485413SCHO1"" itemprop=""name""> John F Hodge High</span> <span> － </span> <span class=""joblocation jobcity"" id=""926485413SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""926485413SSTA1""> State</span> <span> , </span> <span class=""joblocation jobstate"" id=""926485413SCNT1""> USA</span> </span> <span class=""paddedline txtLeft""> <span class=""field"" id=""926485413FRFM1""> <span class=""""> Coursework in Marketing, Business Management and Communications. <span class=""""> Member of Debate and Speech Clubs. <span class=""""> Student government representative. <span class=""""> Data Entry Office Assistant Certificate. </span> </span> </span> </span> <br/> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_LANG926485422"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_LANG926485422""> Languages</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_926485422_1_608928048"" style=""padding-top:0px;""> <div class=""field singlecolumn txtLeft"" id=""926485422FRFM1""> Fluent English reading and writing</div> </div> </div> <div class=""section"" id=""SECTION_SKLL926485423"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SKLL926485423""> Technical Skills and Qualifications</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_926485423_1_608928049"" style=""padding-top:0px;""> <div class=""field singlecolumn txtLeft"" id=""926485423FRFM1""> Microsoft Word, Excel, Power Point, Outlook</div> </div> </div> </div>",SALES106325150191," HR CONTACT CENTER SPECIALIST Summary Forward-thinking professional with various experience in human resources, sales, customer service and education, offering excellent communication and computer skills; highly organized and meticulous. Skills MS Office Suite Self-motivated professional Team leadership Meeting deadlines Time management skills Experience 07/2016 to Current HR Contact Center Specialist Company Name － City , State Answer and resolve employee and people-manager issues including navigational support and processing corrective transactions when required. Provide advice on how to complete requests and/or options for next steps based on scenarios. These could include; guidance related to completing HR responsibilities (year- end compensation, mid-year and year-end processes, resource planning), guidance related to making employee data changes (new hires, transfers, terminations, retiring), guidance related to the administration of employee programs (Service recognition, PTO/Vacation entitlement, time administration). Maintain adherence to all audit/compliance and regulatory requirements. Provide support on all HR policies, processes, and procedures including knowledge of Benefits and Payroll processes and transactions, people-manager responsibilities and employee programs and services (including navigational support of all HR systems) to the employees, people-managers and the HR community. In addition to the above duties: I have taken the initiative to be a part of the new hire training, women in leadership and support to my colleagues by helping them improve their metrics and quality of their calls. In displaying this leadership, my leadership is providing me the opportunity to be a part of more projects that come down the pipeline. 10/2014 to 07/2016 Admissions Representative Company Name － City , State Conduct face-to-face or personal interviews, telephone interviews and e-mail correspondence to identify high1064school and adult student prospects to determine their educational needs, concerns and interests. Closely assists and mentors students through the Admissions process. Ensure compliance with applicable Company policies and procedures, laws and regulations. Participates in school retention efforts by maintaining productive contact with his/her active students through graduation. 05/2014 to 10/2014 Recruiting Coordinator 03/2014 to 05/2014 Branch Coordinator Company Name － City , State Conserve database for storage and retrieval of assessments. Participate and coordinate (where appropriate) job fairs sponsored by HTI and clients. On site coordination of interview activity; run e-verifies, uphold payroll information by collecting, calculating, and entering data. Bring up-to-date payroll records by entering changes in exemptions, job title and departments. Resolve payroll discrepancies, maintain payroll operations by following policies and procedures and protect1065payroll operations by keeping information confidential. Compile interview packages for exempt and non-exempt; perform criminal background checks and other1066duties as required in support of the team. Maintain and manage all front desk operations. Track and monitor branch applicant flow. Weekly data entry of all applications received. Manage and direct all office traffic. Answer and screen all incoming phone calls and transfer as needed. Schedule weekly orientations from the candidate pool identified by recruiters. Responsible for overall maintenance of the filing systems and other duties as required. Education and Training June 24, 2013 MBA : Business Finance Strayer University － City , State Business 4.0 Graduated with honors Finance May 7, 2011 Bachelor of Arts : Communication concentration Mass Communication Fayetteville StateUniversity － City , State Communication concentration Mass Communication 3.583 Graduated Magna Cum Laude1067*Dean's List Personal Information https://www.linkedin.com/in/e-april-bradford-14241955 Activities and Honors Greenville Society for Human Resource Management (GSHRM) (2015-2016) Society for Human Resource1068Management (SHRM) (2015-2016) Treasurer/Guardian of chapter's funds/Chair of Budget and Finance1069Committee-Pi Zeta Omega Chapter of Alpha Kappa Alpha Sorority, Inc. (2014) Alpha Chi National Honor1070Scholarship Society (2013-2015) Golden Key International Honour Society (2012-2015) Golden Key1071International Honour Society Education and Literacy service director (2012) Connections Committee chair- Delta1072Alpha Chapter of Alpha Kappa Alpha Sorority Inc. (2010-2011) Alpha Kappa Alpha Sorority Inc. 2010-present:1073Delta Alpha chapter (2010-2011) Pi Zeta Omega Chapter (2013-2014) Skills Benefits, Interpersonal skills, clients, data entry, database, e-mail, filing, HR, leadership, Team leadership, MS Office Suite, office, Multi-tasking, next, Payroll, policies, processes, quality, Recruitment, Self-motivated, Staffing, telephone, telephone etiquette, phone, Time management, year- end, year-end Additional Information Additional Information1074*https://www.linkedin.com/in/e-april-bradford-14241955 ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME992130436"" style=""padding-top:0px;""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_992130436_1_657036092"" style=""padding-top:0px;""> <div class=""name thinbottomborder"" itemprop=""name""> <span class=""field fName"" id=""992130436FNAM1""> </span> <span> </span> <span class=""field"" id=""992130436LNAM1""> HR CONTACT CENTER SPECIALIST</span> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM992130440"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SUMM992130440""> Summary</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_992130440_1_657036100"" style=""padding-top:0px;""> <div class=""field singlecolumn noPind"" id=""992130440FRFM1""> Forward-thinking professional with various experience in human resources, sales, customer service and education, offering excellent communication and computer skills; highly organized and meticulous.</div> </div> </div> <div class=""section"" id=""SECTION_HILT992130443"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_HILT992130443""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_992130443_1_657036103"" style=""padding-top:0px;""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1"" id=""992130443SKC11""> <ul> <li> MS Office Suite</li> <li> Self-motivated professional</li> <li> Team leadership</li> <li> Meeting deadlines</li> <li> Time management skills</li> </ul> </td> <td class=""field twocol_2"" id=""992130443SKC21""> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR992130438"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EXPR992130438""> Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_992130438_1_657036094"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""992130438JSTD1""> 07/2016</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""992130438EDDT1""> Current</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""992130438JTIT1""> HR Contact Center Specialist</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""992130438COMP1"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""992130438JCIT1"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""992130438JSTA1"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""992130438JDES1"" itemprop=""description""> <ul> <li> Answer and resolve employee and people-manager issues including navigational support and processing corrective transactions when required.</li> <li> Provide advice on how to complete requests and/or options for next steps based on scenarios.</li> <li> These could include; guidance related to completing HR responsibilities (year- end compensation, mid-year and year-end processes, resource planning), guidance related to making employee data changes (new hires, transfers, terminations, retiring), guidance related to the administration of employee programs (Service recognition, PTO/Vacation entitlement, time administration).</li> <li> Maintain adherence to all audit/compliance and regulatory requirements.</li> <li> Provide support on all HR policies, processes, and procedures including knowledge of Benefits and Payroll processes and transactions, people-manager responsibilities and employee programs and services (including navigational support of all HR systems) to the employees, people-managers and the HR community.</li> <li> In addition to the above duties: I have taken the initiative to be a part of the new hire training, women in leadership and support to my colleagues by helping them improve their metrics and quality of their calls.</li> <li> In displaying this leadership, my leadership is providing me the opportunity to be a part of more projects that come down the pipeline.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_992130438_2_657036095"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""992130438JSTD2""> 10/2014</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""992130438EDDT2""> 07/2016</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""992130438JTIT2""> Admissions Representative</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""992130438COMP2"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""992130438JCIT2"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""992130438JSTA2"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""992130438JDES2"" itemprop=""description""> <ul> <li> Conduct face-to-face or personal interviews, telephone interviews and e-mail correspondence to identify high1075school and adult student prospects to determine their educational needs, concerns and interests.</li> <li> Closely assists and mentors students through the Admissions process.</li> <li> Ensure compliance with applicable Company policies and procedures, laws and regulations.</li> <li> Participates in school retention efforts by maintaining productive contact with his/her active students through graduation.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_992130438_3_657036096"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""992130438JSTD3""> 05/2014</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""992130438EDDT3""> 10/2014</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""992130438JTIT3""> Recruiting Coordinator</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""992130438JDES3"" itemprop=""description""> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_992130438_4_657036097"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""992130438JSTD4""> 03/2014</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""992130438EDDT4""> 05/2014</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""992130438JTIT4""> Branch Coordinator</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""992130438COMP4"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""992130438JCIT4"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""992130438JSTA4"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""992130438JDES4"" itemprop=""description""> <ul> <li> Conserve database for storage and retrieval of assessments.</li> <li> Participate and coordinate (where appropriate) job fairs sponsored by HTI and clients.</li> <li> On site coordination of interview activity; run e-verifies, uphold payroll information by collecting, calculating, and entering data.</li> <li> Bring up-to-date payroll records by entering changes in exemptions, job title and departments.</li> <li> Resolve payroll discrepancies, maintain payroll operations by following policies and procedures and protect1076payroll operations by keeping information confidential.</li> <li> Compile interview packages for exempt and non-exempt; perform criminal background checks and other1077duties as required in support of the team.</li> <li> Maintain and manage all front desk operations.</li> <li> Track and monitor branch applicant flow.</li> <li> Weekly data entry of all applications received.</li> <li> Manage and direct all office traffic.</li> <li> Answer and screen all incoming phone calls and transfer as needed.</li> <li> Schedule weekly orientations from the candidate pool identified by recruiters.</li> <li> Responsible for overall maintenance of the filing systems and other duties as required.</li> </ul> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC992130439"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EDUC992130439""> Education and Training</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_992130439_1_657036098"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" id=""992130439GRYR1""> June 24, 2013</span> </span> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""992130439DGRE1"" itemprop=""name""> MBA</span> <span> : </span> <span class=""programline"" id=""992130439STUY1""> Business Finance</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""992130439SCHO1"" itemprop=""name""> Strayer University</span> <span class=""statesWrapper""> － </span> <span class=""joblocation jobcity"" id=""992130439SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""992130439SSTA1""> State</span> <span class=""joblocation jobstate"" id=""992130439SCNT1""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""992130439FRFM1""> Business 4.0 Graduated with honors Finance</span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_992130439_2_657036099"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" id=""992130439GRYR2""> May 7, 2011</span> </span> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""992130439DGRE2"" itemprop=""name""> Bachelor of Arts</span> <span> : </span> <span class=""programline"" id=""992130439STUY2""> Communication concentration Mass Communication</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""992130439SCHO2"" itemprop=""name""> Fayetteville StateUniversity</span> <span class=""statesWrapper""> － </span> <span class=""joblocation jobcity"" id=""992130439SCIT2""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""992130439SSTA2""> State</span> <span class=""joblocation jobstate"" id=""992130439SCNT2""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""992130439FRFM2""> Communication concentration Mass Communication 3.583 Graduated Magna Cum Laude1078*Dean's List</span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_PRIN992130441"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_PRIN992130441""> Personal Information</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_992130441_1_657036101"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""992130441FRFM1""> https://www.linkedin.com/in/e-april-bradford-14241955</div> </div> </div> <div class=""section"" id=""SECTION_AFIL992130442"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_AFIL992130442""> Activities and Honors</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_992130442_1_657036102"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""992130442FRFM1""> Greenville Society for Human Resource Management (GSHRM) (2015-2016) Society for Human Resource1079Management (SHRM) (2015-2016) Treasurer/Guardian of chapter's funds/Chair of Budget and Finance1080Committee-Pi Zeta Omega Chapter of Alpha Kappa Alpha Sorority, Inc. (2014) Alpha Chi National Honor1081Scholarship Society (2013-2015) Golden Key International Honour Society (2012-2015) Golden Key1082International Honour Society Education and Literacy service director (2012) Connections Committee chair- Delta1083Alpha Chapter of Alpha Kappa Alpha Sorority Inc. (2010-2011) Alpha Kappa Alpha Sorority Inc. 2010-present:1084Delta Alpha chapter (2010-2011) Pi Zeta Omega Chapter (2013-2014)</div> </div> </div> <div class=""section"" id=""SECTION_SKLL992130444"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SKLL992130444""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_992130444_1_657036104"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""992130444FRFM1""> Benefits, Interpersonal skills, clients, data entry, database, e-mail, filing, HR, leadership, Team leadership, MS Office Suite, office, Multi-tasking, next, Payroll, policies, processes, quality, Recruitment, Self-motivated, Staffing, telephone, telephone etiquette, phone, Time management, year- end, year-end</div> </div> </div> <div class=""section"" id=""SECTION_ADDI992130445"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_ADDI992130445""> Additional Information</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_992130445_1_657036105"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""992130445FRFM1""> <ul> <li> Additional Information1085*https://www.linkedin.com/in/e-april-bradford-14241955</li> </ul> </div> </div> </div> </div>",HR108648549972," CONSTRUCTION SAFETY OFFICER Summary Resourceful and extroverted safety professional with five plus years of hands on experience in safety coordination. Expert in occupational safety and emergency management. Well versed in handling employee compensation claims and supervising risk analysis. QUALIFICATIONS AND EXPERTISE Proficient in facility monitoring and implementation of OSHA employee safety guidelines Demonstrated ability to manage care operations, insurance underwriting and claim forwarding Expertise in filing, handling and processing employee claims Thorough knowledge of industrial hygiene standards Well familiar with OSHA regulatory authorities Adept at designing and implementing viable precautionary programs based on risk analysis Committed to establishment, implementation and promotion state approved occupational policies and guidelines Experience Construction Safety Officer Sep 2010 to Jul 2014 Company Name － City , State Responsible for doing regular work site inspections and bringing any safety issues up to field management. Responsible for filing regular local state and federal safety reports for each project. Responsible for creating a monthly safety briefing for project managers and executives working out of the main office. Safety Coordinator Nov 2008 to Current Company Name － City , State Conduct risk analysis and issue safe work method statements regularly Monitor and supervise standard operation procedures at the premises Conduct monthly employee safety audits, issue audit reports and make necessary changes in the standard procedures Carry out safety inspections and incident investigations Conceived and implemented a unique weekly risk analysis mechanism that reduced accident rate by 10% Trained 25 employees regarding implementation of OSHA regulatory authority guidelines Led the company in achieving monthly OH&S targets consistently via ensuring implementation of best employee safety practices. Safety Intern Jul 2008 Company Name － City , State Provided safety guidance for operations and personnel at the resort. Forwarded and processed employee claims. Anticipated safety hazards via extensive surveying and took precautionary measures accordingly. Supervised safety management at the environmental laboratory department. Construction Safety Officer Aug 2005 to Sep 2010 Company Name － City , State Responsible for weekly work site safety audits that were distributed to field and office management. Worked closely with field management to maintain all local state and federal safety standards. Responsible for developing safety policies for each project and updating policies for ongoing projects. Construction Safety Officer Jun 1998 to Aug 2005 Company Name － City , State Responsible for weekly safety reports that were presented field and office management. Responsible for quarterly safety audits for the local state and federal safety agencies. Responsible for developing and updating all safety policies on all work sites. Education Associate degree , Risk Management 2008 Barrington College － State Risk Management Associate's Degree , Construction Administration 1998 Ullman Community College － City , State Construction Administration Certifications Construction Safety1087* Employee Claim Processing1088* Certified Fire Fighter and CPR Trained1089* Forklift CertifiedTWIC OSHA 500 Authorized Construction Trainer OSHA Authorized Disaster Site TrainerHAZMAT Certified National Safety Council CP NSC First Aid Instructor Certification ITT – Baton Rouge, LA – Completed courses inBasic PipefittingBasic OperationsInstrumentation Various Other Training Programs, includingOccupational Safety/Health Standards in Construction Industry Louisiana Building & Construction Trades Council Safety Council CourseFirefighting Skills audit reports, CPR, filing, Forklift, office, office management, personnel, policies, Risk Analysis, Safety, unique ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME822038326"" style=""padding-top:0px;""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_822038326_1_534864294"" style=""padding-top:0px;""> <div class=""name"" itemprop=""name""> <span class=""field fName"" id=""822038326FNAM1""> </span> <span> </span> <span class=""field"" id=""822038326LNAM1""> CONSTRUCTION SAFETY OFFICER</span> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM822038337"" style=""padding-top:0px;""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_SUMM822038337""> Summary</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_822038337_1_534864303"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""822038337FRFM1""> Resourceful and extroverted safety professional with five plus years of hands on experience in safety coordination. Expert in occupational safety and emergency management. Well versed in handling employee compensation claims and supervising risk analysis. QUALIFICATIONS AND EXPERTISE Proficient in facility monitoring and implementation of OSHA employee safety guidelines Demonstrated ability to manage care operations, insurance underwriting and claim forwarding Expertise in filing, handling and processing employee claims Thorough knowledge of industrial hygiene standards Well familiar with OSHA regulatory authorities Adept at designing and implementing viable precautionary programs based on risk analysis Committed to establishment, implementation and promotion state approved occupational policies and guidelines </div> </div> </div> <div class=""section"" id=""SECTION_HILT822038340"" style=""padding-top:0px;""> </div> <div class=""section"" id=""SECTION_ACCM822038423"" style=""padding-top:0px;""> </div> <div class=""section"" id=""SECTION_EXPR822038335"" style=""padding-top:0px;""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_EXPR822038335""> Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_822038335_1_534864298"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""822038335JTIT1""> Construction Safety Officer</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%b %Y"" id=""822038335JSTD1""> Sep 2010</span> <span> to </span> <span class=""jobdates"" format=""%b %Y"" id=""822038335EDDT1""> Jul 2014</span> <br/> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""822038335COMP1"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""822038335JCIT1"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""822038335JSTA1"" itemprop=""addressRegion""> State</span> </span> <span class=""jobline"" id=""822038335JDES1"" itemprop=""description""> <ul> <li> Responsible for doing regular work site inspections and bringing any safety issues up to field management.</li> <li> Responsible for filing regular local state and federal safety reports for each project.</li> <li> Responsible for creating a monthly safety briefing for project managers and executives working out of the main office.</li> </ul> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_822038335_2_534864296"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""822038335JTIT2""> Safety Coordinator</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%b %Y"" id=""822038335JSTD2""> Nov 2008</span> <span> to </span> <span class=""jobdates"" format=""%b %Y"" id=""822038335EDDT2""> Current</span> <br/> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""822038335COMP2"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""822038335JCIT2"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""822038335JSTA2"" itemprop=""addressRegion""> State</span> </span> <span class=""jobline"" id=""822038335JDES2"" itemprop=""description""> <ul> <li> Conduct risk analysis and issue safe work method statements regularly Monitor and supervise standard operation procedures at the premises Conduct monthly employee safety audits, issue audit reports and make necessary changes in the standard procedures Carry out safety inspections and incident investigations Conceived and implemented a unique weekly risk analysis mechanism that reduced accident rate by 10% Trained 25 employees regarding implementation of OSHA regulatory authority guidelines Led the company in achieving monthly OH&S targets consistently via ensuring implementation of best employee safety practices.</li> </ul> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_822038335_3_534864297"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""822038335JTIT3""> Safety Intern</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%b %Y"" id=""822038335JSTD3""> Jul 2008</span> <span class=""jobdates"" format=""%b %Y"" id=""822038335EDDT3""> </span> <br/> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""822038335COMP3"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""822038335JCIT3"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""822038335JSTA3"" itemprop=""addressRegion""> State</span> </span> <span class=""jobline"" id=""822038335JDES3"" itemprop=""description""> <ul> <li> Provided safety guidance for operations and personnel at the resort.</li> <li> Forwarded and processed employee claims.</li> <li> Anticipated safety hazards via extensive surveying and took precautionary measures accordingly.</li> <li> Supervised safety management at the environmental laboratory department.</li> </ul> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_822038335_4_534864299"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""822038335JTIT4""> Construction Safety Officer</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%b %Y"" id=""822038335JSTD4""> Aug 2005</span> <span> to </span> <span class=""jobdates"" format=""%b %Y"" id=""822038335EDDT4""> Sep 2010</span> <br/> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""822038335COMP4"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""822038335JCIT4"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""822038335JSTA4"" itemprop=""addressRegion""> State</span> </span> <span class=""jobline"" id=""822038335JDES4"" itemprop=""description""> <ul> <li> Responsible for weekly work site safety audits that were distributed to field and office management.</li> <li> Worked closely with field management to maintain all local state and federal safety standards.</li> <li> Responsible for developing safety policies for each project and updating policies for ongoing projects.</li> </ul> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_822038335_5_534864300"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""822038335JTIT5""> Construction Safety Officer</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%b %Y"" id=""822038335JSTD5""> Jun 1998</span> <span> to </span> <span class=""jobdates"" format=""%b %Y"" id=""822038335EDDT5""> Aug 2005</span> <br/> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""822038335COMP5"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""822038335JCIT5"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""822038335JSTA5"" itemprop=""addressRegion""> State</span> </span> <span class=""jobline"" id=""822038335JDES5"" itemprop=""description""> <ul> <li> Responsible for weekly safety reports that were presented field and office management.</li> <li> Responsible for quarterly safety audits for the local state and federal safety agencies.</li> <li> Responsible for developing and updating all safety policies on all work sites.</li> </ul> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC822038336"" style=""padding-top:0px;""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_EDUC822038336""> Education</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_822038336_1_534864301"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""822038336DGRE1"" itemprop=""name""> Associate degree</span> <span> , </span> <span class=""programline"" id=""822038336STUY1""> Risk Management</span> <span class=""datesWrapper""> <span class=""jobdates"" id=""822038336GRYR1""> 2008</span> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""822038336SCHO1"" itemprop=""name""> Barrington College</span> <span> － </span> <span class=""joblocation jobcity"" id=""822038336SCIT1""> </span> <span class=""joblocation jobstate"" id=""822038336SSTA1""> State</span> <span class=""joblocation jobstate"" id=""822038336SCNT1""> </span> </span> <span class=""field"" id=""822038336FRFM1""> Risk Management</span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_822038336_2_534864302"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""822038336DGRE2"" itemprop=""name""> Associate's Degree</span> <span> , </span> <span class=""programline"" id=""822038336STUY2""> Construction Administration</span> <span class=""datesWrapper""> <span class=""jobdates"" id=""822038336GRYR2""> 1998</span> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""822038336SCHO2"" itemprop=""name""> Ullman Community College</span> <span> － </span> <span class=""joblocation jobcity"" id=""822038336SCIT2""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""822038336SSTA2""> State</span> <span class=""joblocation jobstate"" id=""822038336SCNT2""> </span> </span> <span class=""field"" id=""822038336FRFM2""> Construction Administration</span> </div> </div> </div> <div class=""section"" id=""SECTION_CERT822038338"" style=""padding-top:0px;""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_CERT822038338""> Certifications</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_822038338_1_534864304"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""822038338FRFM1""> Construction Safety1090* Employee Claim Processing1091* Certified Fire Fighter and CPR Trained1092* Forklift CertifiedTWIC OSHA 500 Authorized Construction Trainer OSHA Authorized Disaster Site TrainerHAZMAT Certified National Safety Council CP NSC First Aid Instructor Certification ITT – Baton Rouge, LA – Completed courses inBasic PipefittingBasic OperationsInstrumentation Various Other Training Programs, includingOccupational Safety/Health Standards in Construction Industry Louisiana Building & Construction Trades Council Safety Council CourseFirefighting</div> </div> </div> <div class=""section"" id=""SECTION_SKLL822038339"" style=""padding-top:0px;""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_SKLL822038339""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_822038339_1_534864305"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""822038339FRFM1""> audit reports, CPR, filing, Forklift, office, office management, personnel, policies, Risk Analysis, Safety, unique</div> </div> </div> </div>",CONSTRUCTION109314049846," ENGINEERING INTERN Summary looking for an opportunity as an engineer or related position which offers key participation, team-oriented tasks, immediate challenges and career opportunities in a reputed organization which will help me deliver my best and upgrade my skills in engineering and meet the demands of the organization. To utilize my technical skills for achieving the target and developing the best performance in the organization. I would like to implement my innovative ideas, skills and creativity for accomplishing projects. Skills Know-your-consumer (KYC) Statistical process control Cost reduction and avoidance Systems Engineering Systems Engineering management Software systems engineering Quality control Failure analysis Tools of operations research MS Office Auto CAD Experience 06/2014 to 06/2014 Engineering Intern Company Name Develop, evaluate, document, and advance manufacturing methods and processes through Lean techniques and Kaizen Events. Analyse production layouts, designing and implementing efficiency and quality improvement projects across production lines. Collaborate with administrative and financial teams to establish viable support of safety standards. Provide ongoing production support and troubleshooting. Noticeable Contribution: Prepared report on project status for management, conceptual design as well as process development Monitored production tables, studied industry engineering specifications to obtain knowledge of production methods and techniques. Directed workers involved in different operations such as: product measurement, inspection and testing activities to ensure quality and reliability. Engineering Intern Company Name Installed, maintained, and operated mining and oil field equipment. Designed and implemented environmental controls on oil and gas operations. Presented a paper in the university. Trained in hydraulic fracturing and acid treatment Noticeable Contribution: I was involved in a multidisciplinary team for reservoir simulation and development. The responsibilities included: running routine and special core analysis on different reservoir core samples, reservoir characterizations, and reservoir simulation. This project gave me exposure to the following: refining process working of crude distillation units hydro-cracker unit fluid catalytic cracking unit continuous catalytic reforming unit visbreaker unit isomerisation unit diesel hydro -desulphurisation unit. Projects: NATURAL AND ESSENTIAL OILS PVT LTD. Performed the extraction of essential oils from flower called tuberose and convert it to the desired product using an Rota-vapour distillation apparatus, and a full scale quality analysis was carried out in the lab which included the GCMS (gas chromatography mass spectrometer. Noticeable Contribution: Calculated production accuracy, yield and testing equipment to propose corrective actions. Employed statistics to analyze manufacturing vs. requirements and suggest improvements. Prepared work plans and forecast of production/industrial equipment for management reviews and control. Monitored and organized workflow schedules according to manufacturing sequences and standard lead time of production operations. Company Name Performed extraction using sub-critical Carbon-di-oxide for the extraction of Nutraceuticals where I worked in a team of four under Mr.R.Senthil Kumar ( Professor, Sastra university). We developed our own process design to extract nutraceuticals in a more efficient way with better purity. I experienced a research lab first hand and had the opportunity to work in close quarters with eminent people from the industry Noticeable Contributions: Developed accurate, operations-wide measurement standards to increase production, minimize non-value-added time, and reduce cost. Monitored and analyzed workflow, processes, procedures, and line activities, identifying and resolving bottlenecks to maximize efficiency. Created cost models to support customer proposals and cost reduction initiatives. Served on quality assurance team, developing guidelines and procedures to improve standards and performance. Developed documentation system to ensure accurate, timely updates. Company Name This is project involves the isolation of colchicine and theo colchicoside from gloriosa superba seeds and forscolin from coleus tubers and senocide from senna leaves. Developed the industrial process for its extraction and the process flow diagram on ASPEN workbench. Noticeable contribution: Ran safety and quality tests, installed upgrades, performed troubleshooting, created new production units. Used flow charts, graphs, diagrams, reports, and other documentation to monitor and improve the process. Performed environmental monitoring, handled facility safety and functionality, in accordance with regulations, and in cooperation with quality-control and maintenance engineer teams. Coordinated the various tasks of system development - Planning, designing, and integration (including formal testing) and oversaw full transition into production. Created schedules and prepared internal and data-system reports for backup management. Managed system configuration and its documentation to make sure planning and execution were run efficiently. Education and Training current Master of Science : Engineering Management Oklahoma Christian University － City , State Engineering Management GPA: 3.6/4 2016 Bachelor of Technology : Chemical Engineering Sastra University, Tanjore Tamil Nadu Chemical Engineering GPA: 6.97/10 Skills Auto CAD, Failure analysis, inspection, Lean manufacturing, process control, process design, simulation, system configuration, Systems Engineering ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME1050017065"" style=""padding-top:0px;""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_1050017065_1_701314110"" style=""padding-top:0px;""> <div class=""name thinbottomborder"" itemprop=""name""> <span class=""field fName"" id=""1050017065FNAM1""> </span> <span> </span> <span class=""field"" id=""1050017065LNAM1""> ENGINEERING INTERN</span> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM1050017067"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SUMM1050017067""> Summary</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_1050017067_1_701314112"" style=""padding-top:0px;""> <div class=""field singlecolumn noPind"" id=""1050017067FRFM1""> looking for an opportunity as an engineer or related position which offers key participation, team-oriented tasks, immediate challenges and career opportunities in a reputed organization which will help me deliver my best and upgrade my skills in engineering and meet the demands of the organization. To utilize my technical skills for achieving the target and developing the best performance in the organization. I would like to implement my innovative ideas, skills and creativity for accomplishing projects.</div> </div> </div> <div class=""section"" id=""SECTION_HILT1050017068"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_HILT1050017068""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_1050017068_1_701314113"" style=""padding-top:0px;""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1"" id=""1050017068SKC11""> <ul> <li> Know-your-consumer (KYC)</li> <li> Statistical process control</li> <li> Cost reduction and avoidance</li> <li> Systems Engineering</li> <li> Systems Engineering management</li> <li> Software systems engineering</li> <li> Quality control</li> <li> Failure analysis</li> <li> Tools of operations research</li> <li> MS Office</li> <li> Auto CAD</li> </ul> </td> <td class=""field twocol_2"" id=""1050017068SKC21""> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR1050017069"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EXPR1050017069""> Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_1050017069_1_701314114"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""1050017069JSTD1""> 06/2014</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""1050017069EDDT1""> 06/2014</span> </span> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""1050017069JTIT1""> Engineering Intern</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""1050017069COMP1"" itemprop=""name""> Company Name</span> <span class=""joblocation jobcity"" id=""1050017069JCIT1"" itemprop=""addressLocality""> </span> <span class=""joblocation jobstate"" id=""1050017069JSTA1"" itemprop=""addressRegion""> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""1050017069JDES1"" itemprop=""description""> <ul> <li> Develop, evaluate, document, and advance manufacturing methods and processes through Lean techniques and Kaizen Events.</li> <li> Analyse production layouts, designing and implementing efficiency and quality improvement projects across production lines.</li> <li> Collaborate with administrative and financial teams to establish viable support of safety standards.</li> <li> Provide ongoing production support and troubleshooting.</li> <li> Noticeable Contribution: Prepared report on project status for management, conceptual design as well as process development Monitored production tables, studied industry engineering specifications to obtain knowledge of production methods and techniques.</li> <li> Directed workers involved in different operations such as: product measurement, inspection and testing activities to ensure quality and reliability.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_1050017069_2_701314115"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""1050017069JTIT2""> Engineering Intern</span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""1050017069COMP2"" itemprop=""name""> Company Name</span> <span class=""joblocation jobcity"" id=""1050017069JCIT2"" itemprop=""addressLocality""> </span> <span class=""joblocation jobstate"" id=""1050017069JSTA2"" itemprop=""addressRegion""> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""1050017069JDES2"" itemprop=""description""> <ul> <li> Installed, maintained, and operated mining and oil field equipment.</li> <li> Designed and implemented environmental controls on oil and gas operations.</li> <li> Presented a paper in the university.</li> <li> Trained in hydraulic fracturing and acid treatment Noticeable Contribution: I was involved in a multidisciplinary team for reservoir simulation and development.</li> <li> The responsibilities included: running routine and special core analysis on different reservoir core samples, reservoir characterizations, and reservoir simulation.</li> <li> This project gave me exposure to the following: refining process working of crude distillation units hydro-cracker unit fluid catalytic cracking unit continuous catalytic reforming unit visbreaker unit isomerisation unit diesel hydro -desulphurisation unit.</li> <li> Projects: NATURAL AND ESSENTIAL OILS PVT LTD.</li> <li> Performed the extraction of essential oils from flower called tuberose and convert it to the desired product using an Rota-vapour distillation apparatus, and a full scale quality analysis was carried out in the lab which included the GCMS (gas chromatography mass spectrometer.</li> <li> Noticeable Contribution: Calculated production accuracy, yield and testing equipment to propose corrective actions.</li> <li> Employed statistics to analyze manufacturing vs.</li> <li> requirements and suggest improvements.</li> <li> Prepared work plans and forecast of production/industrial equipment for management reviews and control.</li> <li> Monitored and organized workflow schedules according to manufacturing sequences and standard lead time of production operations.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_1050017069_3_701314116"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""1050017069COMP3"" itemprop=""name""> Company Name</span> <span class=""joblocation jobcity"" id=""1050017069JCIT3"" itemprop=""addressLocality""> </span> <span class=""joblocation jobstate"" id=""1050017069JSTA3"" itemprop=""addressRegion""> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""1050017069JDES3"" itemprop=""description""> <ul> <li> Performed extraction using sub-critical Carbon-di-oxide for the extraction of Nutraceuticals where I worked in a team of four under Mr.R.Senthil Kumar ( Professor, Sastra university).</li> <li> We developed our own process design to extract nutraceuticals in a more efficient way with better purity.</li> <li> I experienced a research lab first hand and had the opportunity to work in close quarters with eminent people from the industry Noticeable Contributions: Developed accurate, operations-wide measurement standards to increase production, minimize non-value-added time, and reduce cost.</li> <li> Monitored and analyzed workflow, processes, procedures, and line activities, identifying and resolving bottlenecks to maximize efficiency.</li> <li> Created cost models to support customer proposals and cost reduction initiatives.</li> <li> Served on quality assurance team, developing guidelines and procedures to improve standards and performance.</li> <li> Developed documentation system to ensure accurate, timely updates.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_1050017069_4_701314117"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""1050017069COMP4"" itemprop=""name""> Company Name</span> <span class=""joblocation jobcity"" id=""1050017069JCIT4"" itemprop=""addressLocality""> </span> <span class=""joblocation jobstate"" id=""1050017069JSTA4"" itemprop=""addressRegion""> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""1050017069JDES4"" itemprop=""description""> <ul> <li> This is project involves the isolation of colchicine and theo colchicoside from gloriosa superba seeds and forscolin from coleus tubers and senocide from senna leaves.</li> <li> Developed the industrial process for its extraction and the process flow diagram on ASPEN workbench.</li> <li> Noticeable contribution: Ran safety and quality tests, installed upgrades, performed troubleshooting, created new production units.</li> <li> Used flow charts, graphs, diagrams, reports, and other documentation to monitor and improve the process.</li> <li> Performed environmental monitoring, handled facility safety and functionality, in accordance with regulations, and in cooperation with quality-control and maintenance engineer teams.</li> <li> Coordinated the various tasks of system development - Planning, designing, and integration (including formal testing) and oversaw full transition into production.</li> <li> Created schedules and prepared internal and data-system reports for backup management.</li> <li> Managed system configuration and its documentation to make sure planning and execution were run efficiently.</li> </ul> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC1050017070"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EDUC1050017070""> Education and Training</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_1050017070_1_701314118"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" id=""1050017070GRYR1""> current</span> </span> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""1050017070DGRE1"" itemprop=""name""> Master of Science</span> <span> : </span> <span class=""programline"" id=""1050017070STUY1""> Engineering Management</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""1050017070SCHO1"" itemprop=""name""> Oklahoma Christian University</span> <span class=""statesWrapper""> － </span> <span class=""joblocation jobcity"" id=""1050017070SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""1050017070SSTA1""> State</span> <span class=""joblocation jobstate"" id=""1050017070SCNT1""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""1050017070FRFM1""> Engineering Management GPA: 3.6/4</span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_1050017070_2_701314119"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <span class=""dates_wrapper""> <span class=""jobdates"" id=""1050017070GRYR2""> 2016</span> </span> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""1050017070DGRE2"" itemprop=""name""> Bachelor of Technology</span> <span> : </span> <span class=""programline"" id=""1050017070STUY2""> Chemical Engineering</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""1050017070SCHO2"" itemprop=""name""> Sastra University, Tanjore Tamil Nadu</span> <span class=""joblocation jobcity"" id=""1050017070SCIT2""> </span> <span class=""joblocation jobstate"" id=""1050017070SSTA2""> </span> <span class=""joblocation jobstate"" id=""1050017070SCNT2""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""1050017070FRFM2""> Chemical Engineering GPA: 6.97/10</span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL1050017071"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SKLL1050017071""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_1050017071_1_701314120"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""1050017071FRFM1""> Auto CAD, Failure analysis, inspection, Lean manufacturing, process control, process design, simulation, system configuration, Systems Engineering</div> </div> </div> <div class=""section"" id=""SECTION_AFIL1050017072"" style=""padding-top:0px;""> </div> </div>",ENGINEERING109410186968," CHILD FAMILY ADVOCATE Professional Profile Talented administrative professional with background in accounting and finance. Extensive knowledge of AR/AP, Microsoft Excel and Quick Books-software skills. Fearless Child Family Advocate comfortable taking a stand against threats to a child's safety or well-being. Works directly with government officials, children and families to find the best care possible for every child. Qualifications Attentive listener Sensitive Family maintenance Detail-oriented Excellent interpersonal skills Team player Staff development Relevant Experience Served many program participants who went on to earn high school diplomas or GEDs. Increased office organization by developing more efficient filing system and customer database protocols. Led support groups to help parents regain and improve their parent-child bond. Experience Child Family Advocate August 2013 to Current Company Name － City , State Collaborated with community members to educate the public regarding issues such as drug abuse prevention and traffic safety. Collaborated with community leaders, organizations and public agencies to promote the organizations community service programs. Maintained daily records of children's individual activities, behaviors, meals and naps. Created and implemented developmentally-appropriate curriculum that addressed all learning styles. Established a safe play environment for the children. Supervised children on field trips to local parks, fire stations and zoos. Directed all protective placement, case management, parent education and family reunification activities. Advised patients on community resources, made referrals and devised realistic treatment plans.Communicated with public social and welfare agencies to obtain and provide information. Customer Services Team Lead October 2010 to March 2013 Company Name － City , State Surpassed revenue goals in four consecutive quarters. Created training manuals targeted at resolving even the most difficult customer issues. Developed, implemented and monitored programs to maximize customer satisfaction. Interviewed, hired and trained new quality customer service representatives. Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. Customer Service/Banking November 2007 to March 2009 Company Name － City , State Collected customer feedback and made process changes to exceed customer satisfaction goals. Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations. Opened new customer accounts, including checking, savings and lines of credit. Examined checks for identification and endorsement. Processed treasury, tax and loan payments. Administrative Assistant August 2007 to November 2007 Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Dispersed incoming mail to correct recipients throughout the office. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Received and distributed faxes and mail in a timely manner. Call Center/Phone Representative/Collector August 2005 to November 2007 Company Name － City , State Computed accurate sales prices for purchase transactions. Eliminated outdated records by sending the records to be scanned. Identified and resolved system and account issues. Verified and logged in deadlines forresponding to daily inquiries. Education l Coursework in Organizational Behavior, Compensation, Labor Relations and Recruitment1095 1096 l Continuing education in Human Services Greenville College1097 1098 l Desktop publishing workshop － City , State Skills scheduling appointments AS 400, budgets call center Customer service financial, funds Labor Relations Leadership Sales ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME747229432"" style=""padding-top:0px;""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_747229432_1_484114974"" style=""padding-top:0px;""> <div class=""name thinbottomborder"" itemprop=""name""> <span class=""field"" id=""747229432FNAM1""> </span> <span> </span> <span class=""field"" id=""747229432LNAM1""> CHILD FAMILY ADVOCATE</span> </div> <div class=""myGap""> </div> <div class=""lowerborder thinbottomborder""> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM747229434"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_SUMM747229434""> Professional Profile</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_747229434_1_484114988"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""747229434FRFM1""> <p align=""LEFT""> Talented administrative professional with background in accounting and finance. Extensive knowledge of AR/AP, Microsoft Excel and Quick Books-software skills. Fearless Child Family Advocate comfortable taking a stand against threats to a child's safety or well-being. Works directly with government officials, children and families to find the best care possible for every child.</p> </div> </div> </div> <div class=""section"" id=""SECTION_HILT747229435"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_HILT747229435""> Qualifications</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_747229435_1_484118429"" style=""padding-top:0px;""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1 charspace"" id=""747229435SKC11""> <ul> <li> Attentive listener</li> <li> Sensitive</li> <li> Family maintenance</li> <li> Detail-oriented</li> </ul> </td> <td class=""field twocol_2 charspace"" id=""747229435SKC21""> <ul> <li> Excellent interpersonal skills</li> <li> Team player</li> <li> Staff development</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_ACCM747229745"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_ACCM747229745""> Relevant Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_747229745_1_484119121"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""747229745FRFM1""> <p align=""LEFT""> Served many program participants who went on to earn high school diplomas or GEDs.</p> <p align=""LEFT""> Increased office organization by developing more efficient filing system and customer database protocols.</p> <p align=""LEFT""> Led support groups to help parents regain and improve their parent-child bond.</p> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR747229436"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_EXPR747229436""> Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_747229436_1_484114981"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""747229436JTIT1""> Child Family Advocate</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""747229436JSTD1""> August 2013</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""747229436EDDT1""> Current</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""747229436COMP1"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""747229436JCIT1"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""747229436JSTA1"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""747229436JDES1"" itemprop=""description""> <ul> <li> Collaborated with community members to educate the public regarding issues such as drug abuse prevention and traffic safety.</li> <li> Collaborated with community leaders, organizations and public agencies to promote the organizations community service programs.</li> <li> Maintained daily records of children's individual activities, behaviors, meals and naps.</li> <li> Created and implemented developmentally-appropriate curriculum that addressed all learning styles.</li> <li> Established a safe play environment for the children.</li> <li> Supervised children on field trips to local parks, fire stations and zoos.</li> <li> Directed all protective placement, case management, parent education and family reunification activities.</li> <li> Advised patients on community resources, made referrals and devised realistic treatment plans.Communicated with public social and welfare agencies to obtain and provide information.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_747229436_2_484114982"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""747229436JTIT2""> Customer Services Team Lead</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""747229436JSTD2""> October 2010</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""747229436EDDT2""> March 2013</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""747229436COMP2"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""747229436JCIT2"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""747229436JSTA2"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""747229436JDES2"" itemprop=""description""> <ul> <li> <span class=""""> Surpassed revenue goals in four consecutive quarters. </span> </li> <li> <span class=""""> <span class=""""> Created training manuals targeted at resolving even the most difficult customer issues. </span> </span> </li> <li> <span class=""""> Developed, implemented and monitored programs to maximize customer satisfaction. </span> </li> <li> <span class=""""> Interviewed, hired and trained new quality customer service representatives. </span> </li> <li> <span class=""""> Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. </span> </li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_747229436_3_484114983"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""747229436JTIT3""> Customer Service/Banking </span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""747229436JSTD3""> November 2007</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""747229436EDDT3""> March 2009</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""747229436COMP3"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""747229436JCIT3"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""747229436JSTA3"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""747229436JDES3"" itemprop=""description""> <ul> <li> <span class=""""> Collected customer feedback and made process changes to exceed customer satisfaction goals. </span> </li> <li> <span class=""""> <span class=""""> Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations. </span> </span> </li> <li> <span class=""""> Opened new customer accounts, including checking, savings and lines of credit. </span> </li> <li> <span class=""""> Examined checks for identification and endorsement. </span> </li> <li> <span class=""""> Processed treasury, tax and loan payments. </span> </li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_747229436_4_484114984"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""747229436JTIT4""> Administrative Assistant</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""747229436JSTD4""> August 2007</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""747229436EDDT4""> November 2007</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""747229436COMP4"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""747229436JCIT4"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""747229436JSTA4"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""747229436JDES4"" itemprop=""description""> <ul> <li> <span class=""""> Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.</span> </li> <li> <span class=""""> <span class=""""> Dispersed incoming mail to correct recipients throughout the office. </span> </span> </li> <li> <span class=""""> Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. </span> </li> <li> <span class=""""> Received and distributed faxes and mail in a timely manner. </span> </li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_747229436_5_484114986"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""747229436JTIT5""> Call Center/Phone Representative/Collector</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""747229436JSTD5""> August 2005</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""747229436EDDT5""> November 2007</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""747229436COMP5"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""747229436JCIT5"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""747229436JSTA5"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""747229436JDES5"" itemprop=""description""> <ul> <li> <span class=""""> Computed accurate sales prices for purchase transactions. </span> </li> <li> <span class=""""> Eliminated outdated records by sending the records to be scanned. </span> </li> <li> <span class=""""> Identified and resolved system and account issues. </span> </li> <li> <span class=""""> Verified and logged in deadlines forresponding to daily inquiries. </span> </li> </ul> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC747229437"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_EDUC747229437""> Education</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_747229437_1_484114987"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""747229437DGRE1"" itemprop=""name""> l Coursework in Organizational Behavior, Compensation, Labor Relations and Recruitment1099 1100 l Continuing education in Human Services</span> <span class=""programline"" dependency=""STUY"" id=""747229437STUY1""> </span> <span class=""jobdates"" id=""747229437GRYR1""> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""747229437SCHO1"" itemprop=""name""> Greenville College1101 1102 l Desktop publishing workshop</span> <span> － </span> <span class=""joblocation jobcity"" id=""747229437SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""747229437SSTA1""> State</span> <span class=""joblocation jobstate"" id=""747229437SCNT1""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""747229437FRFM1""> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL747229445"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_SKLL747229445""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_747229445_1_484114989"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""747229445FRFM1""> <ul> <li align=""LEFT""> scheduling appointments</li> <li align=""LEFT""> AS 400, budgets</li> <li align=""LEFT""> call center</li> <li align=""LEFT""> Customer service</li> <li align=""LEFT""> financial, funds</li> <li align=""LEFT""> Labor Relations</li> <li align=""LEFT""> Leadership</li> <li align=""LEFT""> Sales</li> </ul> </div> </div> </div> </div>",ADVOCATE110369181350," CONSULTANT Career Focus Analytical and results oriented professional with 2+ years of extensive experience in conducting, analyzing and interpreting customer, competitor and market intelligence across the marketing spectrum on customer segmentations and product categories. Excellent analytical skills and a strong sense of structure and logic. Ability to prepare high quality presentation and spreadsheet models. Passionate about providing high quality, cutting edge research and have an understanding of the complex profile of consumers and how business can tap directly into their habits, aspirations and attitudes Hands on experience working on projects encompassing market analysis, organization structures analysis, competitive benchmarking, financial analysis and other best practice studies across industries. Demonstrated ability to work effectively, both independently and in a team environment, in an atmosphere of multiple projects, shifting priorities, and deadline pressures. A confident and concise communicator with excellent relationship & team management skills. Possess a flexible & detail oriented attitude. Summary of Skills Familiar with SPSS software.1104 Expert at MS Word, Excel and PowerPoint.1105 Proficient in databases such as Gartner, Forrester, Datamonitor, OneSource, Factiva. Professional Experience Consultant April 2012 to April 2014 Company Name － City Capgemini Consulting is the strategy and transformation consulting brand of Capgemini Group, with over 3000 business consultants serving clients across 5 continents across verticals) Key Responsibilities: Investigate & understand key business issues across verticals and providing clear, concise and timely analysis & recommendations. Capable of designing research methods and turn research findings, market data and industry knowledge into actionable insights, providing critical thinking, insightful and forward looking statements that impact client's business. Played a key role in redesigning the company's product offerings in response to a quickly changing market by researching the market extensively and developing comprehensive product profiles. Employ a wide range of research tools, including primary and secondary sources alongside quantitative and qualitative consumer and business research. Liaison directly with internal clients for project requirements and provide continued assistance through a consulting project. Interact with personnel of multiple departments and at various levels in the organization. Projects Executed: Strategic Research: Conducted independent in-depth and insightful research using databases and open source as a part of consulting engagement teams in developing strategies that affect businesses of global clientele. Market Study / Competitor Analysis: Analyzing market size and growth, understanding trends and identifying key competitors and study the dynamic issues and events that affect the industry. Engagements include leading vendor analysis of the SaaS HCM market, Big Data analytics competitor landscape study for an IT major client, market analysis for a green technology manufacturer, etc. Conducted a vendor analysis and benchmarking study on social media monitoring tools to identify the effectiveness of each of the tools. Best Practices Study / Benchmarking of Best Practices: Preparation of in-depth case studies of best-in-class organizations and benchmarking of costs, technologies and best practices across multiple verticals. Projects include strategic, financial and operational benchmarking for a leading mid-stream Oil & Gas Company, social media benchmarking study for a leading pharma company, identify leading digital practices in wealth management industry etc. Client Interface: Built client relationships as an advisor in order to solve critical business problems. Supported client needs in a timely and efficient manner demonstrating a sense of urgency, tenacity, and commitment to quality and excellent client management. Intern April 2011 to June 2011 Company Name － City Pantaloon Retail is the flagship company of Future Group, India's retail pioneer, serving over 220 million customers across 85 cities and 60 rural locations through retail formats such as Big Bazaar, Central Malls and HomeTown) Customer Experience Management: Designed and implemented a marketing plan which included market research data from surveys, market analysis and revenue forecasts before and after implementation of the plan. Commercial evaluation of Activations: Implemented sales promotion plans & new store concepts to generate sales for achievement of targets; coordinated the in-store promotional activities for new releases & special products. Made recommendations on the financial feasibility of these activations and return on investment, based on the findings. Activations Management: Responsible for planning and managing the activations at Bangalore Central in order to drive sales. Intern April 2008 to June 2008 Company Name － City The Goldman Sachs is leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and high-net- worth individuals.) Investment Banking Operations: Worked with the team Treasury of Goldman Sachs to understand the key investment banking operations and studied the effectiveness of key investment banking operations. Recommended a revision of the current threshold amount for inbound and outbound claims (interest claims, market fines and use of funds) resulting in a 58% increase in productivity of treasury team and reducing the total number of claims by 72%. Education Master's : Business Administration Marketing Management , 2012 Christ University India Business Administration Marketing Management Bachelor's : Business Management , 2010 Christ University India Business Management Additional Information OTHER ACHIEVEMENTS: Received the 'Rewards and Recognition Award' within one year of service at Capgemini Consulting for outstanding work delivered in the month of April 2013 Skills Benchmarking, Big Data, business research, Competitor Analysis, concise, Consulting, client management, critical thinking, clientele, Client, clients, databases, designing, financial, funds, Investment Banking, investment management, managing, Analyzing market, market analysis, marketing plan, market1106research, Market, Excel, PowerPoint, MS Word, Oil, personnel, promotion, quality, researching, Research, Retail, sales, securities, SPSS, strategy, Strategic, surveys, Treasury, wealth1107management ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME598941240"" style=""1108 padding-top:0px;1109 ""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_598941240_1_389590825"" style=""1110 padding-top:0px;1111 ""> <div class=""name thinbottomborder"" itemprop=""name""> <span class=""field"" id=""598941240FNAM1""> </span> <span> </span> <span class=""field"" id=""598941240LNAM1""> CONSULTANT</span> </div> <div class=""myGap""> </div> <div class=""lowerborder thinbottomborder""> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM598941243"" style=""1112 padding-top:0px;1113 ""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_SUMM598941243""> Career Focus</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_598941243_1_389590845"" style=""1114 padding-top:0px;1115 ""> <div class=""field singlecolumn"" id=""598941243FRFM1""> Analytical and results oriented professional with 2+ years of extensive experience in conducting, analyzing and interpreting customer, competitor and market intelligence across the marketing spectrum on customer segmentations and product categories. Excellent analytical skills and a strong sense of structure and logic. Ability to prepare high quality presentation and spreadsheet models. Passionate about providing high quality, cutting edge research and have an understanding of the complex profile of consumers and how business can tap directly into their habits, aspirations and attitudes Hands on experience working on projects encompassing market analysis, organization structures analysis, competitive benchmarking, financial analysis and other best practice studies across industries. Demonstrated ability to work effectively, both independently and in a team environment, in an atmosphere of multiple projects, shifting priorities, and deadline pressures. A confident and concise communicator with excellent relationship & team management skills. Possess a flexible & detail oriented attitude. </div> </div> </div> <div class=""section"" id=""SECTION_HILT598941245"" style=""1116 padding-top:0px;1117 ""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_HILT598941245""> Summary of Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_598941245_1_389590846"" style=""1118 padding-top:0px;1119 ""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1 charspace"" id=""598941245SKC11""> Familiar with SPSS software.1120 Expert at MS Word, Excel and PowerPoint.1121 Proficient in databases such as Gartner, Forrester, Datamonitor, OneSource, Factiva.</td> <td class=""field twocol_2 charspace"" id=""598941245SKC21""> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_ACCM598941990"" style=""1122 padding-top:0px;1123 ""> </div> <div class=""section"" id=""SECTION_EXPR598941249"" style=""1124 padding-top:0px;1125 ""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_EXPR598941249""> Professional Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_598941249_1_389590829"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""1126 padding-top:0px;1127 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""598941249JTIT1""> Consultant</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""598941249JSTD1""> April 2012</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""598941249EDDT1""> April 2014</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""598941249COMP1"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""598941249JCIT1"" itemprop=""addressLocality""> City</span> <span class=""joblocation jobstate"" id=""598941249JSTA1"" itemprop=""addressRegion""> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""598941249JDES1"" itemprop=""description""> <ul> <li> Capgemini Consulting is the strategy and transformation consulting brand of Capgemini Group, with over 3000 business consultants serving clients across 5 continents across verticals) Key Responsibilities: Investigate & understand key business issues across verticals and providing clear, concise and timely analysis & recommendations.</li> <li> Capable of designing research methods and turn research findings, market data and industry knowledge into actionable insights, providing critical thinking, insightful and forward looking statements that impact client's business.</li> <li> Played a key role in redesigning the company's product offerings in response to a quickly changing market by researching the market extensively and developing comprehensive product profiles.</li> <li> Employ a wide range of research tools, including primary and secondary sources alongside quantitative and qualitative consumer and business research.</li> <li> Liaison directly with internal clients for project requirements and provide continued assistance through a consulting project.</li> <li> Interact with personnel of multiple departments and at various levels in the organization.</li> <li> Projects Executed: Strategic Research: Conducted independent in-depth and insightful research using databases and open source as a part of consulting engagement teams in developing strategies that affect businesses of global clientele.</li> <li> Market Study / Competitor Analysis: Analyzing market size and growth, understanding trends and identifying key competitors and study the dynamic issues and events that affect the industry.</li> <li> Engagements include leading vendor analysis of the SaaS HCM market, Big Data analytics competitor landscape study for an IT major client, market analysis for a green technology manufacturer, etc.</li> <li> Conducted a vendor analysis and benchmarking study on social media monitoring tools to identify the effectiveness of each of the tools.</li> <li> Best Practices Study / Benchmarking of Best Practices: Preparation of in-depth case studies of best-in-class organizations and benchmarking of costs, technologies and best practices across multiple verticals.</li> <li> Projects include strategic, financial and operational benchmarking for a leading mid-stream Oil & Gas Company, social media benchmarking study for a leading pharma company, identify leading digital practices in wealth management industry etc.</li> <li> Client Interface: Built client relationships as an advisor in order to solve critical business problems.</li> <li> Supported client needs in a timely and efficient manner demonstrating a sense of urgency, tenacity, and commitment to quality and excellent client management.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_598941249_2_389590831"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""1128 padding-top:0px;1129 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""598941249JTIT2""> Intern</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""598941249JSTD2""> April 2011</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""598941249EDDT2""> June 2011</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""598941249COMP2"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""598941249JCIT2"" itemprop=""addressLocality""> City</span> <span class=""joblocation jobstate"" id=""598941249JSTA2"" itemprop=""addressRegion""> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""598941249JDES2"" itemprop=""description""> <ul> <li> Pantaloon Retail is the flagship company of Future Group, India's retail pioneer, serving over 220 million customers across 85 cities and 60 rural locations through retail formats such as Big Bazaar, Central Malls and HomeTown) Customer Experience Management: Designed and implemented a marketing plan which included market research data from surveys, market analysis and revenue forecasts before and after implementation of the plan.</li> <li> Commercial evaluation of Activations: Implemented sales promotion plans & new store concepts to generate sales for achievement of targets; coordinated the in-store promotional activities for new releases & special products.</li> <li> Made recommendations on the financial feasibility of these activations and return on investment, based on the findings.</li> <li> Activations Management: Responsible for planning and managing the activations at Bangalore Central in order to drive sales.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_598941249_3_389590835"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""1130 padding-top:0px;1131 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""598941249JTIT3""> Intern</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""598941249JSTD3""> April 2008</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""598941249EDDT3""> June 2008</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""598941249COMP3"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""598941249JCIT3"" itemprop=""addressLocality""> City</span> <span class=""joblocation jobstate"" id=""598941249JSTA3"" itemprop=""addressRegion""> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""598941249JDES3"" itemprop=""description""> <ul> <li> The Goldman Sachs is leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and high-net- worth individuals.) Investment Banking Operations: Worked with the team Treasury of Goldman Sachs to understand the key investment banking operations and studied the effectiveness of key investment banking operations.</li> <li> Recommended a revision of the current threshold amount for inbound and outbound claims (interest claims, market fines and use of funds) resulting in a 58% increase in productivity of treasury team and reducing the total number of claims by 72%.</li> </ul> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC598941251"" style=""1132 padding-top:0px;1133 ""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_EDUC598941251""> Education</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_598941251_1_389590839"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""1134 padding-top:0px;1135 ""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""598941251DGRE1"" itemprop=""name""> Master's</span> <span> : </span> <span class=""programline"" dependency=""STUY"" id=""598941251STUY1""> Business Administration Marketing Management</span> <span> , </span> <span class=""jobdates"" id=""598941251GRYR1""> 2012</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""598941251SCHO1"" itemprop=""name""> Christ University</span> <span class=""joblocation jobcity"" id=""598941251SCIT1""> </span> <span class=""joblocation jobstate"" id=""598941251SSTA1""> </span> <span class=""joblocation jobstate"" id=""598941251SCNT1""> India</span> </span> <span class=""paddedline""> <span class=""field"" id=""598941251FRFM1""> Business Administration Marketing Management</span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_598941251_2_389590842"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""1136 padding-top:0px;1137 ""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""598941251DGRE2"" itemprop=""name""> Bachelor's</span> <span> : </span> <span class=""programline"" dependency=""STUY"" id=""598941251STUY2""> Business Management</span> <span> , </span> <span class=""jobdates"" id=""598941251GRYR2""> 2010</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""598941251SCHO2"" itemprop=""name""> Christ University</span> <span class=""joblocation jobcity"" id=""598941251SCIT2""> </span> <span class=""joblocation jobstate"" id=""598941251SSTA2""> </span> <span class=""joblocation jobstate"" id=""598941251SCNT2""> India</span> </span> <span class=""paddedline""> <span class=""field"" id=""598941251FRFM2""> Business Management</span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_AFIL598941253"" style=""1138 padding-top:0px;1139 ""> </div> <div class=""section"" id=""SECTION_ADDI598941260"" style=""1140 padding-top:0px;1141 ""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_ADDI598941260""> Additional Information</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_598941260_1_389590850"" style=""1142 padding-top:0px;1143 ""> <div class=""field singlecolumn"" id=""598941260FRFM1""> <ul> <li> OTHER ACHIEVEMENTS: Received the 'Rewards and Recognition Award' within one year of service at Capgemini Consulting for outstanding work delivered in the month of April 2013</li> </ul> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL598941258"" style=""1144 padding-top:0px;1145 ""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_SKLL598941258""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_598941258_1_389590847"" style=""1146 padding-top:0px;1147 ""> <div class=""field singlecolumn"" id=""598941258FRFM1""> Benchmarking, Big Data, business research, Competitor Analysis, concise, Consulting, client management, critical thinking, clientele, Client, clients, databases, designing, financial, funds, Investment Banking, investment management, managing, Analyzing market, market analysis, marketing plan, market1148research, Market, Excel, PowerPoint, MS Word, Oil, personnel, promotion, quality, researching, Research, Retail, sales, securities, SPSS, strategy, Strategic, surveys, Treasury, wealth1149management</div> </div> </div> </div>",CONSULTANT115023591247," CHEF Summary Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Highlights Strong creative vision Management skills Strong communication skills Adaptable Creative Team player Accurate money handling Verbal/written communication Hard-working Inventory control Sound judgment Computer-savvy Calm under pressure Complex problem solving Experience Company Name April 2015 to Current Chef City , State Cooking and Prepping food for guests Daily inventory assignments providing friendly customer service Accomplishments being a proactive team player, and being able to be willing to see a problem through to the end. Company Name October 2011 to August 2013 head cashier City , State my responsibilities were to provide customer service to the customers. and handling daily money counts. also to provide change to other cashier Company Name March 2010 to December 2011 Head Cashier City , State provide a comfortable environment for customers , knowledge of movies and videos. maintain inventory counts of merchandise and other product, daily cash counts Education High School for Environmental Studies 2008 High School Diploma City , State Kingsborough Community College Liberal Arts City , State Personal Information Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Always eager to learn and achieve new goals and overcome different tasks Core Strengths Sharp problem solver Active listening skills Strong organizational skills Energetic work attitude Courteous demeanor Adaptive team player Willing to relocate: Anywhere Skills balance, Cashier, Cooking, customer service, delivery, Forklift Operator, inventory, market, Microsoft Excel, Microsoft Word, natural, oil, organization skills, problem solving, shipping, team player, video editing, well organized, visual effects, adobe premiere ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME739200624"" style=""padding-top:0px;""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_739200624_1_478913645"" style=""padding-top:0px;""> <div class=""name bottomborder"" itemprop=""name""> <span class=""field"" id=""739200624FNAM1""> </span> <span> </span> <span class=""field"" id=""739200624LNAM1""> CHEF</span> </div> <div class=""lowerborder bottomborder""> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM739200626"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SUMM739200626""> Summary</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_739200626_1_488250947"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""739200626FRFM1""> <span class=""""> Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. </span> </div> </div> </div> <div class=""section"" id=""SECTION_HILT739200627"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_HILT739200627""> Highlights</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_739200627_1_478913652"" style=""padding-top:0px;""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1"" id=""739200627SKC11""> <ul> <li class=""""> Strong creative vision</li> <li class=""""> Management skills</li> <li class=""""> Strong communication skills</li> <li class=""""> Adaptable</li> <li class=""""> Creative</li> <li class=""""> Team player</li> </ul> </td> <td class=""field twocol_2"" id=""739200627SKC21""> <ul> <li class=""""> Accurate money handling</li> <li class=""""> Verbal/written communication</li> <li class=""""> Hard-working<font class=""""> Inventory control </font> </li> <li class=""""> Sound judgment</li> <li class=""""> Computer-savvy</li> <li class=""""> Calm under pressure</li> <li class=""""> Complex problem solving</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR739200628"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EXPR739200628""> Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_739200628_1_478913648"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""companyname"" id=""739200628COMP1"" itemprop=""name""> Company Name</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%B %Y"" id=""739200628JSTD1""> April 2015</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""739200628EDDT1""> Current</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""jobtitle"" id=""739200628JTIT1""> Chef</span> <br/> <span class=""joblocation jobcity"" id=""739200628JCIT1"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""739200628JSTA1"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""739200628JDES1"" itemprop=""description""> <ul> <li> Cooking and Prepping food for guests Daily inventory assignments providing friendly customer service Accomplishments being a proactive team player, and being able to be willing to see a problem through to the end.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_739200628_2_486429189"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""companyname"" id=""739200628COMP2"" itemprop=""name""> Company Name</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%B %Y"" id=""739200628JSTD2""> October 2011</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""739200628EDDT2""> August 2013</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""jobtitle"" id=""739200628JTIT2""> head cashier</span> <br/> <span class=""joblocation jobcity"" id=""739200628JCIT2"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""739200628JSTA2"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""739200628JDES2"" itemprop=""description""> my responsibilities were to provide customer service to the customers. and handling daily money counts. also to provide change to other cashier</span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_739200628_3_486430363"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""companyname"" id=""739200628COMP3"" itemprop=""name""> Company Name</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%B %Y"" id=""739200628JSTD3""> March 2010</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""739200628EDDT3""> December 2011</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""jobtitle"" id=""739200628JTIT3""> Head Cashier</span> <br/> <span class=""joblocation jobcity"" id=""739200628JCIT3"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""739200628JSTA3"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""739200628JDES3"" itemprop=""description""> provide a comfortable environment for customers , knowledge of movies and videos. maintain inventory counts of merchandise and other product, daily cash counts </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC739200629"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EDUC739200629""> Education</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_739200629_1_478913650"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""739200629SCHO1"" itemprop=""name""> High School for Environmental Studies</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" id=""739200629GRYR1""> 2008</span> <span> </span> </span> </span> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""739200629DGRE1"" itemprop=""name""> High School Diploma</span> <span class=""programline"" id=""739200629STUY1""> </span> </span> <span class=""paddedline""> <span class=""joblocation jobcity"" id=""739200629SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""739200629SSTA1""> State</span> <span class=""joblocation jobstate"" id=""739200629SCNT1""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""739200629FRFM1""> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_739200629_2_488277654"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""739200629SCHO2"" itemprop=""name""> Kingsborough Community College</span> </span> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""739200629DGRE2"" itemprop=""name""> </span> <span class=""programline"" id=""739200629STUY2""> Liberal Arts</span> </span> <span class=""paddedline""> <span class=""joblocation jobcity"" id=""739200629SCIT2""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""739200629SSTA2""> State</span> <span class=""joblocation jobstate"" id=""739200629SCNT2""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""739200629FRFM2""> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_PRIN739200631"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_PRIN739200631""> Personal Information</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_739200631_1_478913651"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""739200631FRFM1""> Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Always eager to learn and achieve new goals and overcome different tasks Core Strengths Sharp problem solver Active listening skills Strong organizational skills Energetic work attitude Courteous demeanor Adaptive team player Willing to relocate: Anywhere </div> </div> </div> <div class=""section"" id=""SECTION_SKLL739200632"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SKLL739200632""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_739200632_1_478913653"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""739200632FRFM1""> balance, Cashier, Cooking, customer service, delivery, Forklift Operator, inventory, market, Microsoft Excel, Microsoft Word, natural, oil, organization skills, problem solving, shipping, team player, video editing, well organized, visual effects, adobe premiere</div> </div> </div> </div>",CHEF115118187364," INFORMATION TECHNOLOGY SPECIALIST INFORMATION SECURITY OFFICER Profile blah, blah Core Qualifications Oracle Certified Professional (OCP), versions 8.0, 8i, 9i, 10g, 11g Certified Information Systems Security Professional (CISSP) (ISC)2 Certified Information Security Manager (CISM) ISACA UNIX/LINUX Strong collaborative skills Patch management Database servers Professional Experience Information Technology Specialist Information Security Officer October 2010 to July 2015 Company Name － City , State Installing and configuring Oracle software versions 10g-12c. Scripting maintenance and monitoring tools. Creating Risk Assessment template based on NIST 800-30R1 to facilitate and evaluate secure software development practice. Building automated database risk/security models for quantifying degrees of database risk and enabling the standardization and prioritization of remediation efforts. Managing/mentoring support staff and participating in 24X7 production support and security monitoring rotation for large scale, mission critical applications. Developing, implementing and supporting enterprise backup and recovery, change control, security and audit procedures. Performing database, server and application performance and security monitoring and tuning. Implementing vendor and customized database auditing and analysis packages. Develop pattern recognition triggers for Anti-Money laundering systems. Working closely with Corporate Security to ensure that application and database server procedures and controls support all government regulations and corporate policies. Designing and implementing least-privilege database administration model and application development templates. Providing support and guidance for the modeling, development and testing of enterprise applications to ensure that applications are secure, highly available and fully meet the needs of our end user communities. Develop ITS Enterprise Database installation, configuration, monitoring and security standards and procedures. Train other Database Administrators in security best practices, change control, monitoring, account management and role-based user administration. Create and configure security templates for Oracle Enterprise Manager. Act as bureau security liaison and represented database security at conferences and meetings. Develop and implement database security policies and procedures. Create comprehensive and cross-referenced database security benchmark utilizing the CIS Oracle Security Benchmark, NIST and DoD. Managed IBM engagement for Guardium from proof of concept to procurement. Provide remediation roadmap for database and application security issues. Identify and analyze data access rights that violate state law and memoranda of understanding. Replace manual terminal service audit reports with secure self-service, repeatable and audited process using PL/SQL and COGNOS. Vice President April 2002 to September 2010 Company Name － City , State Perform database penetration testing and regular server and database scanning for security vulnerabilities and compromised passwords. Technical lead for database consolidation, backup software replacement, PeopleSoft upgrade and Anti-Money Laundering projects. Responsible for operational aspects of Oracle database administration activities including capacity planning, installation and configuration of the Oracle RDBMS, Grid Control and ASM software, patches and supporting products, backup & recovery, database tuning, monitoring and troubleshooting utilizing TKPROF, OEM, STATSPACK, DBArtisan, Tivoli and custom SQL, PL/SQL and UNIX shell scripts. Plan and manage multi-location disaster recovery exercises. Provide operational 24X7 support of all corporate Oracle systems (341 databases, 65 servers, 5 versions of Oracle and 5 operating systems). Developed and implemented procedures that reduced in-house database problem tickets by 60%, job failures by 80% and on-call support issues by 80%. Created enterprise wide capacity planning, troubleshooting and performance monitoring models. Coordinated and supported application development, testing and performance improvement efforts including data model revisions, SQL tuning and client configurations. Instituted a series of workshops, classes and training programs for developers to expand their knowledge and understanding of SQL, Oracle and data security. This group is now self-sufficient. Performed block-level data recovery that Oracle Corporation said was not possible, saving critical business data and minimizing impact to business functions. Database Manager February 2000 to April 2002 Company Name － City , State Created and supported multi-instance spatial environments for internet startup company. Gathered user requirements and designed and built logical and physical database structures. Managed Unix server farm to ensure proper sizing, organization, and recoverability. Wrote PL/SQL, SQLLoader and custom routines to load and integrate data from various outside sources and to enforce data security, reliability and integrity. Monitored shared system resources and recommend improvements to application development staff. Wrote database-monitoring scripts used to page DBA in the event of database problems. Automated DBA functions for table restructuring, statistics, space management and backup. Senior Database Administrator January 1999 to February 2000 Company Name － City , State Technical liaison and support manager for international leasing company. Traveled abroad as needed. Participated in due diligence audits of takeover candidate companies. Wrote Oracle installation and configuration standards for Windows NT and UNIX. Created DBA practice lab and developed practice lab exercises for other DBA staff to learn backup and recovery software. Worked closely with various vendors and development groups to improve application reliability and performance. Developed a Capability Maturity Model and created CMM training program for database administration. Provided 24X7support of international commercial leasing applications. System Staff Specialist/Database Administrator December 1997 to January 1999 Company Name － City , State DBA for telesales, signature verification, and electronic payment systems. Participated in off-site disaster recovery exercises. Reviewed schema, tuned queries and managed change control process. Developed Cost Based SQL Standards and trained development staff on SQL tuning. Provided database design consultation to other projects. Developed database installation and administration guidelines. Senior Database Administrator June 1997 to December 1997 Company Name － City , State Converted document management system from Sybase to Oracle. Mentored and trained Oracle database administrators at client sites. Monitored and tuned Oracle system and applications to prevent resource shortages and shorten the execution time of long-running queries. Conducted training in database concepts and SQL. Database Administrator September 1996 to June 1997 Company Name － City , State Implemented and maintained critical high volume online and Internet server Oracle databases in UNIX environment. Performed performance monitoring, capacity planning and application tuning. Worked closely with engineering consulting firm to trouble shoot database and applications, optimize system performance, ensure data integrity and increase system reliability. Wrote extensive SQL and PL/SQL programs to manage data and create ad hoc reports. Developed, implemented and enforced Oracle design and usage standards. Associate Computer Programmer/Analyst June 1991 to September 1996 Company Name － City , State Technical lead responsible for Pavement and Bridge Management Systems development and production Oracle databases operating in client/server environment. Prepared EDP sections of consulting contracts and budgets. Managing analyst for Pavement and Bridge Maintenance Systems jointly developed by Rensselaer Polytechnic Institute and the Thruway Authority. Developed and maintained data standards and agency data dictionary system. Education Master of Science : Management College of Saint Rose － City , State Management Bachelor of Arts : Music History City , State Music History Skills account management, ad, analyst, application development, ASM, agency, audit reports, auditing, backup, budgets, c, Capability Maturity Model, CMM, capacity planning, client/server, COGNOS, concept, conferences, consultation, consulting, contracts, client, data dictionary system, database and applications, database administration, DBA, databases, Database, database design, Designing, disaster recovery, document management, due diligence, government regulations, IBM, Information Security, Information Systems, law, Managing, meetings, mentoring, access, Money, Windows NT, modeling, Enterprise, operating systems, Oracle Enterprise Manager, Oracle, Oracle database, PL/SQL, page, PeopleSoft, policies, procurement, Oracle RDBMS, Risk Assessment, scanning, servers, scripts, Scripting, software development, SQL, SQLLoader, statistics, Sybase, Systems development, Tivoli, training programs, troubleshooting, UNIX, UNIX shell scripts, upgrade, workshops ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME633328843"" style=""padding-top:0px;""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_633328843_1_412202065"" style=""padding-top:0px;""> <div class=""name thinbottomborder"" itemprop=""name""> <span class=""field"" id=""633328843FNAM1""> </span> <span> </span> <span class=""field"" id=""633328843LNAM1""> INFORMATION TECHNOLOGY SPECIALIST INFORMATION SECURITY OFFICER</span> </div> <div class=""myGap""> </div> <div class=""lowerborder thinbottomborder""> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM633328845"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_SUMM633328845""> Profile</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_633328845_1_412202077"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""633328845FRFM1""> <p align=""LEFT""> blah, blah</p> </div> </div> </div> <div class=""section"" id=""SECTION_HILT633328846"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_HILT633328846""> Core Qualifications</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_633328846_1_412202078"" style=""padding-top:0px;""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1 charspace"" id=""633328846SKC11""> <ul> <br/> <li> Oracle Certified Professional (OCP), versions 8.0, 8i, 9i, 10g, 11g</li> <li> Certified Information Systems Security Professional (CISSP) (ISC)2</li> <li> Certified Information Security Manager (CISM) ISACA</li> </ul> </td> <td class=""field twocol_2 charspace"" id=""633328846SKC21""> <ul> <li> UNIX/LINUX</li> <li> Strong collaborative skills</li> <li> Patch management</li> <li> Database servers</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_TSKL633329051"" style=""padding-top:0px;""> </div> <div class=""section"" id=""SECTION_EXPR633328847"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_EXPR633328847""> Professional Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_633328847_1_412202067"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""633328847JTIT1""> Information Technology Specialist Information Security Officer</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""633328847JSTD1""> October 2010</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""633328847EDDT1""> July 2015</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""633328847COMP1"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""633328847JCIT1"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""633328847JSTA1"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""633328847JDES1"" itemprop=""description""> <ul> <li> Installing and configuring Oracle software versions 10g-12c.</li> <li> Scripting maintenance and monitoring tools.</li> <li> Creating Risk Assessment template based on NIST 800-30R1 to facilitate and evaluate secure software development practice.</li> <li> Building automated database risk/security models for quantifying degrees of database risk and enabling the standardization and prioritization of remediation efforts.</li> <li> Managing/mentoring support staff and participating in 24X7 production support and security monitoring rotation for large scale, mission critical applications.</li> <li> Developing, implementing and supporting enterprise backup and recovery, change control, security and audit procedures.</li> <li> Performing database, server and application performance and security monitoring and tuning.</li> <li> Implementing vendor and customized database auditing and analysis packages.</li> <li> Develop pattern recognition triggers for Anti-Money laundering systems.</li> <li> Working closely with Corporate Security to ensure that application and database server procedures and controls support all government regulations and corporate policies.</li> <li> Designing and implementing least-privilege database administration model and application development templates.</li> <li> Providing support and guidance for the modeling, development and testing of enterprise applications to ensure that applications are secure, highly available and fully meet the needs of our end user communities.</li> <li> Develop ITS Enterprise Database installation, configuration, monitoring and security standards and procedures.</li> <li> Train other Database Administrators in security best practices, change control, monitoring, account management and role-based user administration.</li> <li> Create and configure security templates for Oracle Enterprise Manager.</li> <li> Act as bureau security liaison and represented database security at conferences and meetings.</li> <li> Develop and implement database security policies and procedures.</li> <li> Create comprehensive and cross-referenced database security benchmark utilizing the CIS Oracle Security Benchmark, NIST and DoD.</li> <li> Managed IBM engagement for Guardium from proof of concept to procurement.</li> <li> Provide remediation roadmap for database and application security issues.</li> <li> Identify and analyze data access rights that violate state law and memoranda of understanding.</li> <li> Replace manual terminal service audit reports with secure self-service, repeatable and audited process using PL/SQL and COGNOS.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_633328847_2_412202068"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""633328847JTIT2""> Vice President</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""633328847JSTD2""> April 2002</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""633328847EDDT2""> September 2010</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""633328847COMP2"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""633328847JCIT2"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""633328847JSTA2"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""633328847JDES2"" itemprop=""description""> <ul> <li> Perform database penetration testing and regular server and database scanning for security vulnerabilities and compromised passwords.</li> <li> Technical lead for database consolidation, backup software replacement, PeopleSoft upgrade and Anti-Money Laundering projects.</li> <li> Responsible for operational aspects of Oracle database administration activities including capacity planning, installation and configuration of the Oracle RDBMS, Grid Control and ASM software, patches and supporting products, backup & recovery, database tuning, monitoring and troubleshooting utilizing TKPROF, OEM, STATSPACK, DBArtisan, Tivoli and custom SQL, PL/SQL and UNIX shell scripts.</li> <li> Plan and manage multi-location disaster recovery exercises.</li> <li> Provide operational 24X7 support of all corporate Oracle systems (341 databases, 65 servers, 5 versions of Oracle and 5 operating systems).</li> <li> Developed and implemented procedures that reduced in-house database problem tickets by 60%, job failures by 80% and on-call support issues by 80%.</li> <li> Created enterprise wide capacity planning, troubleshooting and performance monitoring models.</li> <li> Coordinated and supported application development, testing and performance improvement efforts including data model revisions, SQL tuning and client configurations.</li> <li> Instituted a series of workshops, classes and training programs for developers to expand their knowledge and understanding of SQL, Oracle and data security.</li> <li> This group is now self-sufficient.</li> <li> Performed block-level data recovery that Oracle Corporation said was not possible, saving critical business data and minimizing impact to business functions.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_633328847_3_412202069"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""633328847JTIT3""> Database Manager</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""633328847JSTD3""> February 2000</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""633328847EDDT3""> April 2002</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""633328847COMP3"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""633328847JCIT3"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""633328847JSTA3"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""633328847JDES3"" itemprop=""description""> <ul> <li> Created and supported multi-instance spatial environments for internet startup company.</li> <li> Gathered user requirements and designed and built logical and physical database structures.</li> <li> Managed Unix server farm to ensure proper sizing, organization, and recoverability.</li> <li> Wrote PL/SQL, SQLLoader and custom routines to load and integrate data from various outside sources and to enforce data security, reliability and integrity.</li> <li> Monitored shared system resources and recommend improvements to application development staff.</li> <li> Wrote database-monitoring scripts used to page DBA in the event of database problems.</li> <li> Automated DBA functions for table restructuring, statistics, space management and backup.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_633328847_4_412202070"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""633328847JTIT4""> Senior Database Administrator</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""633328847JSTD4""> January 1999</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""633328847EDDT4""> February 2000</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""633328847COMP4"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""633328847JCIT4"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""633328847JSTA4"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""633328847JDES4"" itemprop=""description""> <ul> <li> Technical liaison and support manager for international leasing company.</li> <li> Traveled abroad as needed.</li> <li> Participated in due diligence audits of takeover candidate companies.</li> <li> Wrote Oracle installation and configuration standards for Windows NT and UNIX.</li> <li> Created DBA practice lab and developed practice lab exercises for other DBA staff to learn backup and recovery software.</li> <li> Worked closely with various vendors and development groups to improve application reliability and performance.</li> <li> Developed a Capability Maturity Model and created CMM training program for database administration.</li> <li> Provided 24X7support of international commercial leasing applications.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_633328847_5_412202071"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""633328847JTIT5""> System Staff Specialist/Database Administrator</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""633328847JSTD5""> December 1997</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""633328847EDDT5""> January 1999</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""633328847COMP5"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""633328847JCIT5"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""633328847JSTA5"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""633328847JDES5"" itemprop=""description""> <ul> <li> DBA for telesales, signature verification, and electronic payment systems.</li> <li> Participated in off-site disaster recovery exercises.</li> <li> Reviewed schema, tuned queries and managed change control process.</li> <li> Developed Cost Based SQL Standards and trained development staff on SQL tuning.</li> <li> Provided database design consultation to other projects.</li> <li> Developed database installation and administration guidelines.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_633328847_6_412202072"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""633328847JTIT6""> Senior Database Administrator</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""633328847JSTD6""> June 1997</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""633328847EDDT6""> December 1997</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""633328847COMP6"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""633328847JCIT6"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""633328847JSTA6"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""633328847JDES6"" itemprop=""description""> <ul> <li> Converted document management system from Sybase to Oracle.</li> <li> Mentored and trained Oracle database administrators at client sites.</li> <li> Monitored and tuned Oracle system and applications to prevent resource shortages and shorten the execution time of long-running queries.</li> <li> Conducted training in database concepts and SQL.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_633328847_7_412202073"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""633328847JTIT7""> Database Administrator</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""633328847JSTD7""> September 1996</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""633328847EDDT7""> June 1997</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""633328847COMP7"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""633328847JCIT7"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""633328847JSTA7"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""633328847JDES7"" itemprop=""description""> <ul> <li> Implemented and maintained critical high volume online and Internet server Oracle databases in UNIX environment.</li> <li> Performed performance monitoring, capacity planning and application tuning.</li> <li> Worked closely with engineering consulting firm to trouble shoot database and applications, optimize system performance, ensure data integrity and increase system reliability.</li> <li> Wrote extensive SQL and PL/SQL programs to manage data and create ad hoc reports.</li> <li> Developed, implemented and enforced Oracle design and usage standards.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_633328847_8_412202074"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""633328847JTIT8""> Associate Computer Programmer/Analyst</span> <br/> <span> <span class=""jobdates"" format=""%B %Y"" id=""633328847JSTD8""> June 1991</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""633328847EDDT8""> September 1996</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""633328847COMP8"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""633328847JCIT8"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""633328847JSTA8"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""633328847JDES8"" itemprop=""description""> <ul> <li> Technical lead responsible for Pavement and Bridge Management Systems development and production Oracle databases operating in client/server environment.</li> <li> Prepared EDP sections of consulting contracts and budgets.</li> <li> Managing analyst for Pavement and Bridge Maintenance Systems jointly developed by Rensselaer Polytechnic Institute and the Thruway Authority.</li> <li> Developed and maintained data standards and agency data dictionary system.</li> </ul> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC633328848"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_EDUC633328848""> Education</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_633328848_1_412202075"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""633328848DGRE1"" itemprop=""name""> Master of Science</span> <span> : </span> <span class=""programline"" dependency=""STUY"" id=""633328848STUY1""> Management</span> <span class=""jobdates"" id=""633328848GRYR1""> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""633328848SCHO1"" itemprop=""name""> College of Saint Rose</span> <span> － </span> <span class=""joblocation jobcity"" id=""633328848SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""633328848SSTA1""> State</span> <span class=""joblocation jobstate"" id=""633328848SCNT1""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""633328848FRFM1""> Management</span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_633328848_2_412202076"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""633328848DGRE2"" itemprop=""name""> Bachelor of Arts</span> <span> : </span> <span class=""programline"" dependency=""STUY"" id=""633328848STUY2""> Music History</span> <span class=""jobdates"" id=""633328848GRYR2""> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""633328848SCHO2"" itemprop=""name""> </span> <span class=""joblocation jobcity"" id=""633328848SCIT2""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""633328848SSTA2""> State</span> <span class=""joblocation jobstate"" id=""633328848SCNT2""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""633328848FRFM2""> Music History</span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL633328850"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle thinbottomborder"" id=""SECTNAME_SKLL633328850""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_633328850_1_412202079"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""633328850FRFM1""> account management, ad, analyst, application development, ASM, agency, audit reports, auditing, backup, budgets, c, Capability Maturity Model, CMM, capacity planning, client/server, COGNOS, concept, conferences, consultation, consulting, contracts, client, data dictionary system, database and applications, database administration, DBA, databases, Database, database design, Designing, disaster recovery, document management, due diligence, government regulations, IBM, Information Security, Information Systems, law, Managing, meetings, mentoring, access, Money, Windows NT, modeling, Enterprise, operating systems, Oracle Enterprise Manager, Oracle, Oracle database, PL/SQL, page, PeopleSoft, policies, procurement, Oracle RDBMS, Risk Assessment, scanning, servers, scripts, Scripting, software development, SQL, SQLLoader, statistics, Sybase, Systems development, Tivoli, training programs, troubleshooting, UNIX, UNIX shell scripts, upgrade, workshops</div> </div> </div> </div>",INFORMATION-TECHNOLOGY115228396528," KITCHEN UTILITY WORKER/EVENING WEEKEND CHEF Professional Summary Fast-learning recent CNA graduate , fast-paced, enthusiastic about working in a hospital , adult family home, and/or retirement home. I have 4+ years experience taking care of mentally ill, dementia, Alzheimer, schizophrenic, hospice and end of life care patients. I focus a lot on patient care and needs to make sure my client is comfortable at all times. Licenses Fundamentals of Caregiving First Aid and CPR Dementia Training Mental health Training Nurse delegations CNA License Skill Highlights Understands mobility assistance needs Charting expertise Understands medical procedures Trained in grooming and bathing assistance Documentation procedures expert Trained in catheter change and preparation Quick problem solver Patient positioning understanding Chart preparation/filing aptness Body mechanics competency Alphabetical/numerical filing mastery Adept in oxygen machine maintenance Feeding assistance specialist Enthusiastic caregiver General housekeeping ability Professional Experience April 2012 to January 2013 Company Name City , State Kitchen Utility Worker/Evening weekend chef Planned, prepared and served meals and snacks according to prescribed diets. Maintained a clean, orderly and well-stocked environment.Participated in the maintenance of safe conditions within the facility and other related areas.Promoted personal and co-worker safety. January 2013 to April 2013 Company Name City , State Caregiver/PCA Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Collected urine and fecal samples. Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. Provided transportation, assistance and companionship to clients. Cleaned and organized patients' living quarters. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Facilitated games and other activities to engage clients. Positioned residents for comfort and to prevent skin pressure problems.Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Kept facility stocked with necessary supplies, equipment and instruments. Tended to patients with chronic illnesses. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Documented resident records on daily flow sheets.Assisted with ADLs. Provided patients and families with emotional support. Exhibited compassionate care and communication with regard to issues of death and dying. Comforted patients and provided them with reassurance and encouragement. Promoted personal and co-worker safety. April 2013 to Current Company Name City , State Caregiver Maintained a clean, orderly and well-stocked environment. Participated in the maintenance of safe conditions within the facility and other related areas. Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided. Sensitive to the needs of geriatric patients. Exhibited compassionate care and communication with regard to issues of death and dying. Provided patients and families with emotional support. Assisted with ADLs. Documented resident records on daily flow sheets. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Tended to patients with chronic illnesses. Provided personal nursing care in pre- and post-operative situations. Kept facility stocked with necessary supplies, equipment and instruments. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Positioned residents for comfort and to prevent skin pressure problems. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Cleaned and organized patients' living quarters. Provided transportation, assistance and companionship to clients. Planned, prepared and served meals and snacks according to prescribed diets. Assisted with adequate nutrition and fluid intake. Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. Collected urine and fecal samples. Completed and submitted clinical documentation in accordance with agency guidelines. Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. April 2014 to August 2014 Company Name City , State Attendant Counselor I work with Developmentally Disabled Adults with all ADL's and activities. Preparing meals and cleaning, and assisting with all personal care. Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Planned, prepared and served meals and snacks according to prescribed diets. Cleaned and organized patients' living quarters. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Facilitated games and other activities to engage clients. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Kept facility stocked with necessary supplies, equipment and instruments. Tended to patients with chronic illnesses. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Assisted with ADLs. April 2015 to October 2015 Company Name City , State Med Tech Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.Promoted personal and co-worker safety.Participated in the maintenance of safe conditions within the facility and other related areas.Maintained a clean, orderly and well-stocked environment.Provided patients and families with emotional support.Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.Tended to patients with chronic illnesses.Assisted with adequate nutrition and fluid intake.Collected urine and fecal samples.Read and recorded temperature, pulse and respiration.Observed and documented patient status and reported patient complaints to the case manager. October 2015 Company Name City , State Caregiver Observed and documented patient status and reported patient complaints to the case manager.Read and recorded temperature, pulse and respiration.Completed and submitted clinical documentation in accordance with agency guidelines.Prepared patient rooms prior to their arrival.Collected urine and fecal samples.Assisted with adequate nutrition and fluid intake.Planned, prepared and served meals and snacks according to prescribed diets.Provided transportation, assistance and companionship to clients.Cleaned and organized patients' living quarters.Performed household tasks such as laundry, dusting, washing dishes and vacuuming.Facilitated games and other activities to engage clients.Kept facility stocked with necessary supplies, equipment and instruments.Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.Assisted with ADLs.Provided patients and families with emotional support.Comforted patients and provided them with reassurance and encouragement.Participated in the maintenance of safe conditions within the facility and other related areas.Maintained a clean, orderly and well-stocked environment. Education and Training 2012 Orting High School City , State High School Diploma Skills Patient-focused care Compassionate and trustworthy caregiver Detail-oriented Effectively interacts with patients and families. Hospice care provider Preparation of healthy meals and snacks Catheter preparation and change Charting and record keeping ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME716170170"" style=""padding-top:0px;""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_716170170_1_463829232"" style=""padding-top:0px;""> <div class=""name"" itemprop=""name""> <span class=""field"" id=""716170170FNAM1""> </span> <span> </span> <span class=""field"" id=""716170170LNAM1""> KITCHEN UTILITY WORKER/EVENING WEEKEND CHEF</span> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM716170172"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SUMM716170172""> Professional Summary</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_716170172_1_463829245"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""716170172FRFM1""> <p align=""LEFT""> Fast-learning recent CNA graduate<font color=""#000000""> , fast-paced, enthusiastic about working in a hospital<font color=""#000000""> , adult family home, and/or retirement home. I have 4+ years experience taking care of mentally ill, dementia, Alzheimer, schizophrenic, hospice and end of life care patients. I focus a lot on patient care and needs to make sure my client is comfortable at all times.</font> </font> </p> <p> </p> </div> </div> </div> <div class=""section"" id=""SECTION_CERT716170178"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_CERT716170178""> Licenses</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_716170178_1_463829246"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""716170178FRFM1""> <p align=""LEFT""> Fundamentals of Caregiving</p> <p align=""LEFT""> First Aid and CPR </p> <p align=""LEFT""> Dementia Training</p> <p align=""LEFT""> Mental health Training</p> <p align=""LEFT""> Nurse delegations </p> <p align=""LEFT""> CNA License</p> </div> </div> </div> <div class=""section"" id=""SECTION_HILT716170173"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_HILT716170173""> Skill Highlights</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_716170173_1_463843699"" style=""padding-top:0px;""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1"" id=""716170173SKC11""> <ul> <li> Understands mobility assistance needs</li> <li> Charting expertise</li> <li> Understands medical procedures</li> <li> Trained in grooming and bathing assistance</li> <li> Documentation procedures expert</li> <li> Trained in catheter change and preparation </li> <li> Quick problem solver</li> </ul> </td> <td class=""field twocol_2"" id=""716170173SKC21""> <ul> <li> Patient positioning understanding</li> <li> Chart preparation/filing aptness</li> <li> Body mechanics competency</li> <li> Alphabetical/numerical filing mastery</li> <li> Adept in oxygen machine maintenance</li> <li> Feeding assistance specialist</li> <li> Enthusiastic caregiver</li> <li> General housekeeping ability</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR716170174"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EXPR716170174""> Professional Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_716170174_1_463829237"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""dates_wrapper""> <div class=""jobdates"" format=""%B %Y"" id=""716170174JSTD1""> April 2012</div> <div> to </div> <div class=""jobdates"" format=""%B %Y"" id=""716170174EDDT1""> January 2013</div> </div> <div class=""singlecolumn""> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" dependency=""COMP+JCIT|JSTA"" id=""716170174COMP1"" itemprop=""name""> Company Name</span> <span class=""statesWrapper""> <span class=""joblocation jobcity"" id=""716170174JCIT1"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""716170174JSTA1"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobtitle"" id=""716170174JTIT1""> Kitchen Utility Worker/Evening weekend chef </span> <span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""716170174JDES1"" itemprop=""description""> <ul> <li> Planned, prepared and served meals and snacks according to prescribed diets. Maintained a clean, orderly and well-stocked environment.Participated in the maintenance of safe conditions within the facility and other related areas.Promoted personal and co-worker safety.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_716170174_2_463829238"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""dates_wrapper""> <div class=""jobdates"" format=""%B %Y"" id=""716170174JSTD2""> January 2013</div> <div> to </div> <div class=""jobdates"" format=""%B %Y"" id=""716170174EDDT2""> April 2013</div> </div> <div class=""singlecolumn""> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" dependency=""COMP+JCIT|JSTA"" id=""716170174COMP2"" itemprop=""name""> Company Name</span> <span class=""statesWrapper""> <span class=""joblocation jobcity"" id=""716170174JCIT2"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""716170174JSTA2"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobtitle"" id=""716170174JTIT2""> Caregiver/PCA</span> <span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""716170174JDES2"" itemprop=""description""> <ul> <li> Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Collected urine and fecal samples. Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. Provided transportation, assistance and companionship to clients. Cleaned and organized patients' living quarters. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Facilitated games and other activities to engage clients. Positioned residents for comfort and to prevent skin pressure problems.Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Kept facility stocked with necessary supplies, equipment and instruments. Tended to patients with chronic illnesses. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Documented resident records on daily flow sheets.Assisted with ADLs. Provided patients and families with emotional support. Exhibited compassionate care and communication with regard to issues of death and dying. Comforted patients and provided them with reassurance and encouragement. Promoted personal and co-worker safety.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_716170174_3_463829239"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""dates_wrapper""> <div class=""jobdates"" format=""%B %Y"" id=""716170174JSTD3""> April 2013</div> <div> to </div> <div class=""jobdates"" format=""%B %Y"" id=""716170174EDDT3""> Current</div> </div> <div class=""singlecolumn""> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" dependency=""COMP+JCIT|JSTA"" id=""716170174COMP3"" itemprop=""name""> Company Name</span> <span class=""statesWrapper""> <span class=""joblocation jobcity"" id=""716170174JCIT3"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""716170174JSTA3"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobtitle"" id=""716170174JTIT3""> Caregiver</span> <span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""716170174JDES3"" itemprop=""description""> <p align=""LEFT""> Maintained a clean, orderly and well-stocked environment. Participated in the maintenance of safe conditions within the facility and other related areas. Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided. Sensitive to the needs of geriatric patients. Exhibited compassionate care and communication with regard to issues of death and dying. Provided patients and families with emotional support. Assisted with ADLs. Documented resident records on daily flow sheets. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Tended to patients with chronic illnesses. Provided personal nursing care in pre- and post-operative situations. Kept facility stocked with necessary supplies, equipment and instruments. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Positioned residents for comfort and to prevent skin pressure problems. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Cleaned and organized patients' living quarters. Provided transportation, assistance and companionship to clients. Planned, prepared and served meals and snacks according to prescribed diets. Assisted with adequate nutrition and fluid intake. Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. Collected urine and fecal samples. Completed and submitted clinical documentation in accordance with agency guidelines. Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration.</p> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_716170174_4_463829242"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""dates_wrapper""> <div class=""jobdates"" format=""%B %Y"" id=""716170174JSTD4""> April 2014</div> <div> to </div> <div class=""jobdates"" format=""%B %Y"" id=""716170174EDDT4""> August 2014</div> </div> <div class=""singlecolumn""> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" dependency=""COMP+JCIT|JSTA"" id=""716170174COMP4"" itemprop=""name""> Company Name</span> <span class=""statesWrapper""> <span class=""joblocation jobcity"" id=""716170174JCIT4"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""716170174JSTA4"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobtitle"" id=""716170174JTIT4""> Attendant Counselor</span> <span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""716170174JDES4"" itemprop=""description""> <ul> <li> I work with Developmentally Disabled Adults with all ADL's and activities. Preparing meals and cleaning, and assisting with all personal care. Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Planned, prepared and served meals and snacks according to prescribed diets. Cleaned and organized patients' living quarters. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Facilitated games and other activities to engage clients. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Kept facility stocked with necessary supplies, equipment and instruments. Tended to patients with chronic illnesses. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Assisted with ADLs.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_716170174_5_463829243"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""dates_wrapper""> <div class=""jobdates"" format=""%B %Y"" id=""716170174JSTD5""> April 2015</div> <div> to </div> <div class=""jobdates"" format=""%B %Y"" id=""716170174EDDT5""> October 2015</div> </div> <div class=""singlecolumn""> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" dependency=""COMP+JCIT|JSTA"" id=""716170174COMP5"" itemprop=""name""> Company Name</span> <span class=""statesWrapper""> <span class=""joblocation jobcity"" id=""716170174JCIT5"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""716170174JSTA5"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobtitle"" id=""716170174JTIT5""> Med Tech</span> <span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""716170174JDES5"" itemprop=""description""> <ul> <li> Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.Promoted personal and co-worker safety.Participated in the maintenance of safe conditions within the facility and other related areas.Maintained a clean, orderly and well-stocked environment.Provided patients and families with emotional support.Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.Tended to patients with chronic illnesses.Assisted with adequate nutrition and fluid intake.Collected urine and fecal samples.Read and recorded temperature, pulse and respiration.Observed and documented patient status and reported patient complaints to the case manager.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_716170174_6_463855526"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""dates_wrapper""> <div class=""jobdates"" format=""%B %Y"" id=""716170174JSTD6""> October 2015</div> <div class=""jobdates"" format=""%B %Y"" id=""716170174EDDT6""> </div> </div> <div class=""singlecolumn""> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" dependency=""COMP+JCIT|JSTA"" id=""716170174COMP6"" itemprop=""name""> Company Name</span> <span class=""statesWrapper""> <span class=""joblocation jobcity"" id=""716170174JCIT6"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""716170174JSTA6"" itemprop=""addressRegion""> State</span> </span> </span> <span class=""paddedline""> <span class=""jobtitle"" id=""716170174JTIT6""> Caregiver</span> <span> </span> </span> <span class=""paddedline""> <span class=""jobline"" id=""716170174JDES6"" itemprop=""description""> <p align=""LEFT""> Observed and documented patient status and reported patient complaints to the case manager.Read and recorded temperature, pulse and respiration.Completed and submitted clinical documentation in accordance with agency guidelines.Prepared patient rooms prior to their arrival.Collected urine and fecal samples.Assisted with adequate nutrition and fluid intake.Planned, prepared and served meals and snacks according to prescribed diets.Provided transportation, assistance and companionship to clients.Cleaned and organized patients' living quarters.Performed household tasks such as laundry, dusting, washing dishes and vacuuming.Facilitated games and other activities to engage clients.Kept facility stocked with necessary supplies, equipment and instruments.Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.Assisted with ADLs.Provided patients and families with emotional support.Comforted patients and provided them with reassurance and encouragement.Participated in the maintenance of safe conditions within the facility and other related areas.Maintained a clean, orderly and well-stocked environment.</p> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC716170175"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EDUC716170175""> Education and Training</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_716170175_1_463829244"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""dates_wrapper""> <span class=""jobdates"" id=""716170175GRYR1""> 2012</span> </div> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""companyname companyname_educ"" dependency=""SCHO"" id=""716170175SCHO1"" itemprop=""name""> Orting High School</span> <span class=""statesWrapper""> <span class=""joblocation jobcity"" id=""716170175SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""716170175SSTA1""> State</span> <span class=""joblocation jobstate"" id=""716170175SCNT1""> </span> </span> </span> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""716170175DGRE1"" itemprop=""name""> High School Diploma</span> <span class=""programline"" id=""716170175STUY1""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""716170175FRFM1""> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL716170179"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SKLL716170179""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_716170179_1_463829247"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""716170179FRFM1""> <p align=""LEFT""> Patient-focused care</p> <p align=""LEFT""> Compassionate and trustworthy caregiver</p> <p align=""LEFT""> Detail-oriented</p> <p align=""LEFT""> Effectively interacts with patients and families.</p> <p align=""LEFT""> Hospice care provider</p> <p align=""LEFT""> Preparation of healthy meals and snacks</p> <p align=""LEFT""> Catheter preparation and change</p> <p align=""LEFT""> Charting and record keeping</p> </div> </div> </div> </div>",CHEF115310089434," INFORMATION TECHNOLOGY TECHNICIAN I Summary Versatile Systems Administrator possessing superior troubleshooting skills for networking issues, end user problems, and network security. Experienced in server management, systems analysis, and offering in-depth understanding of IT infrastructure areas. Detail-oriented, independent, and focused on taking a systematic approach to solving complex problems. Demonstrated exceptional technical knowledge and skills while working with various teams to achieve shared goals and objectives. Highlights Active Directory Group Policy Objects PowerShell and VBScript Microsoft Exchange VMWare experience New technology and product research Office 365 and Azure Storage management Enterprise backup management Disaster recovery Experience Information Technology Technician I Aug 2007 to Current Company Name － City , State Migrating and managing user accounts in Microsoft Office 365 and Exchange Online. Creating and managing virtual machines for systems such as domain controllers and Active Directory Federation Services (ADFS) in Microsoft Windows Azure (IaaS). Creating and managing storage in Microsoft Windows Azure (IaaS). Installing and configuring StorSimple iSCSI cloud array (STaaS/BaaS). Installing, configuring, and testing Twinstrata iSCSI cloud array (STaaS/BaaS). Collaborating on project plan for Office 365 migration. Developing detailed specifications for the Office 365 migration, including business-case documentation, cost benefit analyses, technical diagrams, and work flow documentation. Received training in MVC 4 for Visual Studio using .Net Framework 4/4.5 to develop application using HTML5 and CSS3. Installing, configuring, and supporting Linux machines for the open Wi-Fi network project. Compiling and generating statistical information concerning wireless network traffic using Cacti. Configuring wireless LAN router networking and security access. Installing and configuring wireless certificates. Developing detailed specifications for the acquisition of an Enterprise backup system including systems design, business-case documentation, cost benefit analysis, technical diagrams, and work flow documentation. Reviewing, evaluating, and analyzing departmental policies, guidelines, procedures, and standards with management and staff. Developing test scripts for acceptance, unit, and system testing of Hyperion Phase 1 and MiamiBiz Phase 2. Developing Quality Assurance and testing plan for Hyperion Phase 1 and MiamiBiz Phase 2. Debugging and logging of errors in Hyperion and MiamiBiz using Team Foundation Server (TFS). Participated in various phases of the project life cycle such as: determining requirements, design conceptualization, testing, implementation, deployment, and release for the Hyperion and MiamiBiz projects. Collaborating on project plans for Hyperion and MiamiBiz. Preparing presentations and documentation to demonstrate Hyperion and MiamiBiz functionality or design. Monitoring network traffic, and compiling and generating statistical information using Solar Winds. Collaborating on Disaster Recovery plan and procedures. Researching, evaluating, and recommending new hardware and new software. Communicating and defining systems design and requirements for new and existing systems and applications. Researching, evaluating, recommending, testing, and implementing third party software/utilities. Planning and designing network infrastructure changes – adding/removing servers, appliances, network logical flow. Reviewing, evaluating, and analyzing existing system and application viability with management and staff. Administering and maintaining shares on the file servers. Reviewing server logs to troubleshoot issues. Scheduling and applying hot fixes and security patches on the server infrastructure which includes the operating system and application software. Reviewing systems reporting in SCCM (System Center Configuration Manager). Resolving service requests escalated by the Help Desk or other technicians. Troubleshooting and analyzing and system problems for root cause analysis. Giving and participating in training and education programs to explain upgrades to end users. Migrating users' documents from local computer storage to shares on the file servers. Configuring, supporting, and maintaining file shares using Distributed File System (DFS) Managing, implementing, and testing Enterprise backup infrastructure systems such as the Symantec Veritas Netbackup, Symantec Backup Exec System Recovery/Livestate, and VRanger backup servers. Managing, configuring, and supporting DataDomain storage. Configuring and supporting Microsoft Windows Server 2003, 2008, and 2012. Installing, configuring, and supporting Microsoft Windows 7, Windows 8, and Microsoft Office 2007, 2010, and 2013. Installing, configuring, and supporting McAfee anti-virus software on servers. Migrating Exchange infrastructure from Exchange 2003 to Exchange 2007 and from Exchange 2007 to Exchange 2010. Supporting servers in the virtualization infrastructure using VMware vSphere. Installing, configuring, and testing Veeam virtual machine backup software and Virtual Desktop Infrastructure (VDI). Reviewing systems reporting in System Center Configuration Manager (SCCM). Administering and maintaining the Symantec Enterprise Vault servers. Managing the Active Directory Domain Controllers (DCs). Creating and maintaining Group Policy Objects (GPOs) in Microsoft Active Directory. Configuring and supporting Microsoft Exchange Active Sync on devices with Apple iOS and Android mobile operating systems. Configuring and supporting Blackberry devices on the Blackberry Enterprise Server to receive Exchange email. Developing, testing, designing, and implementing application scripts using languages such as command batch files, Visual Basic Script, and PowerShell. Creating policies and procedural documentation. Information Services Liaison, T Aug 2005 to Aug 2007 Company Name － City , State Troubleshooting hardware and software problems over the telephone and through remote PC administration software. Installing, configuring, and supporting McAfee anti-virus software on desktops. Installing, configuring, and supporting BBars computer backup software. Developing and maintaining websites on servers running Microsoft SharePoint Server and Internet Information Services (IIS). Supporting Systems Management Server (SMS) Troubleshooting LAN, WAN, Internet, and Intranet network and security access. Troubleshooting network connectivity issues related to TCP/IP, Domain Name Service (DNS), Dynamic Host Configuration Protocol (DHCP) protocols, Internet Security and Acceleration (ISA) proxy server, and VPN. Troubleshooting web application/page issues, client browsers, and related software. Administering and maintaining of end user accounts, permissions, and access rights in in Microsoft Active Directory. Administering and maintaining of NTFS security permissions on the file servers. Installing, configuring, and maintaining hardware such as: servers, workstations, laptops, printers, and scanners in a Windows Enterprise environment. Installing, configuring, and supporting printers on the print servers. Installing, configuring, and supporting Microsoft Windows Server 2000 and 2003, Microsoft Windows XP and Windows Vista, and Microsoft Office XP, 2003, and 2007. Education Bachelor of Science , Information Technology 2005 Florida International Univeristy － City , State , United States Coursework in Programming, Web Administration, Network Administration, Database Administration, and Systems Administration – Linux Programming Languages: C++, Java, JSP, HTML, CSS, VB.Net, Bash, T-SQL Certifications CompTIA Network+ - 2014 Skills Active Directory, Azure, anti-virus, Backup Exec, backup, Bash, batch, Cacti, Cisco ASA, databases, DHCP, DNS, documentation, DataDomain, EMC, Enterprise Vault, ePO, file servers, firewall, GPO, HTML, IIS, ISA, LDAP, Linux, McAfee, Exchange, Microsoft Office, Microsoft Windows, security, policies, PowerShell, programming, proxy server, servers, scripts, SolarWinds, SQL, StorSimple, troubleshooting, TMG, Ubuntu, Visual Basic Script, VBS, Veritas Netbackup, VPN, VRanger, Veeam, VMWare, VDI, virtual manchine, NMap, ZenMap. ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME525098619"" style=""1154 padding-top:0px;1155 ""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_525098619_1_342924343"" style=""1156 padding-top:0px;1157 ""> <div class=""name"" itemprop=""name""> <span class=""field fName"" id=""525098619FNAM1""> </span> <span> </span> <span class=""field"" id=""525098619LNAM1""> INFORMATION TECHNOLOGY TECHNICIAN I</span> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM525098621"" style=""1158 padding-top:0px;1159 ""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_SUMM525098621""> Summary</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_525098621_1_342933836"" style=""1160 padding-top:0px;1161 ""> <div class=""field singlecolumn"" id=""525098621FRFM1""> <p align=""LEFT""> Versatile Systems Administrator possessing superior troubleshooting skills for networking issues, end user problems, and network security. Experienced in server management, systems analysis, and offering in-depth understanding of IT infrastructure areas. Detail-oriented, independent, and focused on taking a systematic approach to solving complex problems. Demonstrated exceptional technical knowledge and skills while working with various teams to achieve shared goals and objectives.</p> </div> </div> </div> <div class=""section"" id=""SECTION_HILT525098622"" style=""1162 padding-top:0px;1163 ""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_HILT525098622""> Highlights</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_525098622_1_342929588"" style=""1164 padding-top:0px;1165 ""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1"" id=""525098622SKC11""> <ul> <li> Active Directory</li> <li> Group Policy Objects</li> <li> PowerShell and VBScript</li> <li> Microsoft Exchange</li> <li> VMWare experience</li> </ul> </td> <td class=""field twocol_2"" id=""525098622SKC21""> <ul> <li> New technology and product research</li> <li> Office 365 and Azure</li> <li> Storage management</li> <li> Enterprise backup management</li> <li> Disaster recovery</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_EXPR525098623"" style=""1166 padding-top:0px;1167 ""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_EXPR525098623""> Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_525098623_1_342924345"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""1168 padding-top:0px;1169 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""525098623JTIT1""> Information Technology Technician I</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%b %Y"" id=""525098623JSTD1""> Aug 2007</span> <span> to </span> <span class=""jobdates"" format=""%b %Y"" id=""525098623EDDT1""> Current</span> <br/> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""525098623COMP1"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""525098623JCIT1"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""525098623JSTA1"" itemprop=""addressRegion""> State</span> </span> <span class=""jobline"" id=""525098623JDES1"" itemprop=""description""> <ul> <li> Migrating and managing user accounts in Microsoft Office 365 and Exchange Online.</li> <li> Creating and managing virtual machines for systems such as domain controllers and Active Directory Federation Services (ADFS) in Microsoft Windows Azure (IaaS).</li> <li> Creating and managing storage in Microsoft Windows Azure (IaaS).</li> <li> Installing and configuring StorSimple iSCSI cloud array (STaaS/BaaS).</li> <li> Installing, configuring, and testing Twinstrata iSCSI cloud array (STaaS/BaaS).</li> <li> Collaborating on project plan for Office 365 migration.</li> <li> Developing detailed specifications for the Office 365 migration, including business-case documentation, cost benefit analyses, technical diagrams, and work flow documentation.</li> <li> Received training in MVC 4 for Visual Studio using .Net Framework 4/4.5 to develop application using HTML5 and CSS3.</li> <li> Installing, configuring, and supporting Linux machines for the open Wi-Fi network project.</li> <li> Compiling and generating statistical information concerning wireless network traffic using Cacti.</li> <li> Configuring wireless LAN router networking and security access.</li> <li> Installing and configuring wireless certificates. </li> <li> Developing detailed specifications for the acquisition of an Enterprise backup system including systems design, business-case documentation, cost benefit analysis, technical diagrams, and work flow documentation.</li> <li> Reviewing, evaluating, and analyzing departmental policies, guidelines, procedures, and standards with management and staff.</li> <li> Developing test scripts for acceptance, unit, and system testing of Hyperion Phase 1 and MiamiBiz Phase 2.</li> <li> Developing Quality Assurance and testing plan for Hyperion Phase 1 and MiamiBiz Phase 2.</li> <li> Debugging and logging of errors in Hyperion and MiamiBiz using Team Foundation Server (TFS).</li> <li> Participated in various phases of the project life cycle such as: determining requirements, design conceptualization, testing, implementation, deployment, and release for the Hyperion and MiamiBiz projects.</li> <li> Collaborating on project plans for Hyperion and MiamiBiz.</li> <li> Preparing presentations and documentation to demonstrate Hyperion and MiamiBiz functionality or design.</li> <li> Monitoring network traffic, and compiling and generating statistical information using Solar Winds.</li> <li> Collaborating on Disaster Recovery plan and procedures.</li> <li> Researching, evaluating, and recommending new hardware and new software.</li> <li> Communicating and defining systems design and requirements for new and existing systems and applications.</li> <li> Researching, evaluating, recommending, testing, and implementing third party software/utilities.</li> <li> Planning and designing network infrastructure changes – adding/removing servers, appliances, network logical flow.</li> <li> Reviewing, evaluating, and analyzing existing system and application viability with management and staff.</li> <li> Administering and maintaining shares on the file servers.</li> <li> Reviewing server logs to troubleshoot issues.</li> <li> Scheduling and applying hot fixes and security patches on the server infrastructure which includes the operating system and application software.</li> <li> Reviewing systems reporting in SCCM (System Center Configuration Manager).</li> <li> Resolving service requests escalated by the Help Desk or other technicians.</li> <li> Troubleshooting and analyzing and system problems for root cause analysis.</li> <li> Giving and participating in training and education programs to explain upgrades to end users.</li> <li> Migrating users' documents from local computer storage to shares on the file servers.</li> <li> Configuring, supporting, and maintaining file shares using Distributed File System (DFS)</li> <li> Managing, implementing, and testing Enterprise backup infrastructure systems such as the Symantec Veritas Netbackup, Symantec Backup Exec System Recovery/Livestate, and VRanger backup servers.</li> <li> Managing, configuring, and supporting DataDomain storage.</li> <li> Configuring and supporting Microsoft Windows Server 2003, 2008, and 2012.</li> <li> Installing, configuring, and supporting Microsoft Windows 7, Windows 8, and Microsoft Office 2007, 2010, and 2013.</li> <li> Installing, configuring, and supporting McAfee anti-virus software on servers.</li> <li> Migrating Exchange infrastructure from Exchange 2003 to Exchange 2007 and from Exchange 2007 to Exchange 2010.</li> <li> Supporting servers in the virtualization infrastructure using VMware vSphere.</li> <li> Installing, configuring, and testing Veeam virtual machine backup software and Virtual Desktop Infrastructure (VDI).</li> <li> Reviewing systems reporting in System Center Configuration Manager (SCCM).</li> <li> Administering and maintaining the Symantec Enterprise Vault servers.</li> <li> Managing the Active Directory Domain Controllers (DCs).</li> <li> Creating and maintaining Group Policy Objects (GPOs) in Microsoft Active Directory.</li> <li> Configuring and supporting Microsoft Exchange Active Sync on devices with Apple iOS and Android mobile operating systems.</li> <li> Configuring and supporting Blackberry devices on the Blackberry Enterprise Server to receive Exchange email.</li> <li> Developing, testing, designing, and implementing application scripts using languages such as command batch files, Visual Basic Script, and PowerShell.</li> <li> Creating policies and procedural documentation.</li> </ul> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_525098623_2_342924346"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""1170 padding-top:0px;1171 ""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""jobtitle"" id=""525098623JTIT2""> Information Services Liaison, T</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%b %Y"" id=""525098623JSTD2""> Aug 2005</span> <span> to </span> <span class=""jobdates"" format=""%b %Y"" id=""525098623EDDT2""> Aug 2007</span> <br/> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""companyname"" id=""525098623COMP2"" itemprop=""name""> Company Name</span> <span> － </span> <span class=""joblocation jobcity"" id=""525098623JCIT2"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""525098623JSTA2"" itemprop=""addressRegion""> State</span> </span> <span class=""jobline"" id=""525098623JDES2"" itemprop=""description""> <ul> <li> Troubleshooting hardware and software problems over the telephone and through remote PC administration software.</li> <li> Installing, configuring, and supporting McAfee anti-virus software on desktops.</li> <li> Installing, configuring, and supporting BBars computer backup software.</li> <li> Developing and maintaining websites on servers running Microsoft SharePoint Server and Internet Information Services (IIS).</li> <li> Supporting Systems Management Server (SMS)</li> <li> Troubleshooting LAN, WAN, Internet, and Intranet network and security access.</li> <li> Troubleshooting network connectivity issues related to TCP/IP, Domain Name Service (DNS), Dynamic Host Configuration Protocol (DHCP) protocols, Internet Security and Acceleration (ISA) proxy server, and VPN.</li> <li> Troubleshooting web application/page issues, client browsers, and related software.</li> <li> Administering and maintaining of end user accounts, permissions, and access rights in in Microsoft Active Directory.</li> <li> Administering and maintaining of NTFS security permissions on the file servers.</li> <li> Installing, configuring, and maintaining hardware such as: servers, workstations, laptops, printers, and scanners in a Windows Enterprise environment.</li> <li> Installing, configuring, and supporting printers on the print servers.</li> <li> Installing, configuring, and supporting Microsoft Windows Server 2000 and 2003, Microsoft Windows XP and Windows Vista, and Microsoft Office XP, 2003, and 2007.</li> </ul> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC525098624"" style=""1172 padding-top:0px;1173 ""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_EDUC525098624""> Education</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_525098624_1_342924347"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""1174 padding-top:0px;1175 ""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""525098624DGRE1"" itemprop=""name""> Bachelor of Science</span> <span> , </span> <span class=""programline"" id=""525098624STUY1""> Information Technology</span> <span class=""datesWrapper""> <span class=""jobdates"" id=""525098624GRYR1""> 2005</span> </span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""525098624SCHO1"" itemprop=""name""> Florida International Univeristy</span> <span> － </span> <span class=""joblocation jobcity"" id=""525098624SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""525098624SSTA1""> State</span> <span> , </span> <span class=""joblocation jobstate"" id=""525098624SCNT1""> United States</span> </span> <span class=""field"" id=""525098624FRFM1""> <ul> <li> Coursework in Programming, Web Administration, Network Administration, Database Administration, and Systems Administration – Linux </li> <li> Programming Languages: C++, Java, JSP, HTML, CSS, VB.Net, Bash, T-SQL</li> </ul> </span> </div> </div> </div> <div class=""section"" id=""SECTION_CERT525209965"" style=""1176 padding-top:0px;1177 ""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_CERT525209965""> Certifications</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_525209965_1_343000700"" style=""1178 padding-top:0px;1179 ""> <div class=""field singlecolumn"" id=""525209965FRFM1""> <p align=""LEFT""> CompTIA Network+ - 2014</p> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL525098625"" style=""1180 padding-top:0px;1181 ""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_SKLL525098625""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_525098625_1_342924349"" style=""1182 padding-top:0px;1183 ""> <div class=""field singlecolumn"" id=""525098625FRFM1""> <p align=""LEFT""> Active Directory, Azure, anti-virus, Backup Exec, backup, Bash, batch, <font> Cacti, Cisco ASA, databases, DHCP, DNS, documentation, <font> DataDomain, EMC, Enterprise Vault, ePO, file servers, firewall, GPO, HTML, IIS, ISA, LDAP, Linux, McAfee, Exchange, Microsoft Office, Microsoft Windows, security, policies, PowerShell, programming, proxy server, servers, scripts, SolarWinds, SQL, <font> StorSimple, troubleshooting, TMG, <font> Ubuntu, Visual Basic Script, VBS, Veritas Netbackup, VPN, VRanger, Veeam, VMWare, VDI, virtual manchine, NMap, ZenMap.</font> </font> </font> </font> </p> <p> </p> </div> </div> </div> </div>",INFORMATION-TECHNOLOGY118417131084," FINANCIAL ANALYST Highlights Microsoft Excel and PowerPoint (intermediate), Capital IQ (intermediate), FactSet (intermediate), SNL (intermediate),1185Bloomberg (beginner/intermediate), SPSS (intermediate) Experience Company Name July 2015 to Current Financial Analyst City , State Support CEO and corporate operating committee directly by shaping and implementing AIG's strategy on a global level Initiate, evaluate and execute M&A deals and innovation investments in order to enable AIG's inorganic growth Selected Transaction Experience and Strategic Projects: 500 Million Divestiture Work with senior management to identify ~$208 million of allocated versus direct expenses in order to make normalizing adjustments to pretax operating income (PTOI) and drive up valuation price of divested entity Craft marketing language and organize flow of confidential information memorandum in order to prepare company leadership for management discussions with potential buyers Manage virtual data room, track buyer due diligence questions and assist in all steps of running the divestiture process Joint Venture Merger to Expand Commercial Business by ~$200 Million Analyze portfolio of joint venture partner in order to compare net premiums written of AIG's book of business to partner's Strategize with senior management to produce non-binding first round presentation in order to engage partner in equal and active ownership of the joint entity 20 Million Investment in Biotechnology Company Research business models, products, customers, technology and existing market share of private company and over 10 competitors in order to evaluate strategic rationale for investment Write memo detailing industry dynamics, analysis of peer strengths versus weaknesses and investment recommendation Selection of AIG Peers Build database of financial metrics including market capitalization, total revenues and assets, segment (property and casualty versus life and retirement) revenues and assets from 70 companies in order to formulate a peer list and competitor set for AIG Create presentation summarizing peer selection methodology to be delivered to corporate operating committee in order to determine 2015 long-term incentive plans for AIG. Company Name June 2014 to August 2014 Investment Banking Summer Analyst City , State Supported Industrials Coverage Group by building client presentations, evaluating and compiling financial metrics and aiding in model analysis and valuation Selected Transaction Experience and Strategic Projects: Transportation Company's ~$6 Billion Initial Public Offering Compared management and board structure in 9 peer filings in order to help senior leadership in the drafting of the prospectus and road show materials 170 million Buy-Side M&A Compiled 8 years of titanium price and production data in order to project summary financials and aid private equity buyer in determining valuation price of the target company 100 million Strategic Planning Analysis Identified over $100 million in fees for senior management's evaluation of deal pipeline and future budgeting Pitches and Client Presentations Built over 50 acquisition target profiles in order to help group pitch M&A opportunities to 5 different clients. Company Name September 2013 to December 2014 Co-President City , State Taught 30 undergraduates stock market fundamentals and socially responsible investing in order to increase financial literacy · Evaluated public companies by analyzing strategy and operations, examining financial statements and performing valuation · Invested $1,000 of fundraised money in selected microfinance businesses, B corps, or charities to support social impact. Bloomberg Analytics Boot Camp (500+ applied; 24 selected), New York, NY, Participant May 2013 · Trained for one week in Analytics and Sales to gain exposure to equities, fixed income and commodities · Operated Bloomberg Terminal to obtain data for 10 stock pitches, technical analyses of securities and industry overviews. Education Yale University May 2015 Diploma City , State Bachelor of Science : Economics and Psychology GPA: GPA: 3.75/4.0 GPA: 3.77 GPA: 3.89 Economics and Psychology GPA: 3.75/4.0 GPA: 3.77 GPA: 3.89 2nd Place/40 students: Corporate Ethics, Yale-China Association Symposium on Global Strategic Leadership · Relevant Coursework: Strategic Management, Accounting & Valuation · Cumulative SAT score: 2390 (Math: 800; Verbal: 790; Writing: 800), Cumulative GMAT score: 770 Languages Mandarin Chinese (native fluency), Spanish (conversational proficiency) Interests Traveling, piano, violin, table tennis, swimming, volunteering, pistachio ice cream, Yelp Additional Information Interests: Traveling, piano, violin, table tennis, swimming, volunteering, pistachio ice cream, Yelp Skills Accounting, Biotechnology, Bloomberg, book, budgeting, commodities, Client, clients, database, drafting, due diligence, equities, equity, senior management, financials, financial, financial statements, fixed income, innovation, investments, IQ, Leadership, Mandarin Chinese, marketing, market, materials, Math, Microsoft Excel, money, PowerPoint, Presentations, Research, Sales, SAT, securities, Spanish, SPSS, strategy, Strategic, Strategic Management, Strategic Planning, Symposium, Transportation, Valuation, written ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME722907878"" style=""padding-top:0px;""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_722907878_1_468206026"" style=""padding-top:0px;""> <div class=""name thinbottomborder"" itemprop=""name""> <span class=""field"" id=""722907878FNAM1""> </span> <span> </span> <span class=""field"" id=""722907878LNAM1""> FINANCIAL ANALYST</span> </div> <div class=""myGap""> </div> <div class=""lowerborder thinbottomborder""> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM722907880"" style=""padding-top:0px;""> </div> <div class=""section"" id=""SECTION_HILT722907881"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_HILT722907881""> Highlights</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_722907881_1_468206036"" style=""padding-top:0px;""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1"" id=""722907881SKC11""> Microsoft Excel and PowerPoint (intermediate), Capital IQ (intermediate), FactSet (intermediate), SNL (intermediate),1186Bloomberg (beginner/intermediate), SPSS (intermediate)</td> <td class=""field twocol_2"" id=""722907881SKC21""> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_ACCM722908388"" style=""padding-top:0px;""> </div> <div class=""section"" id=""SECTION_EXPR722907882"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EXPR722907882""> Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_722907882_1_468206028"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""companyname"" id=""722907882COMP1"" itemprop=""name""> Company Name</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%B %Y"" id=""722907882JSTD1""> July 2015</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""722907882EDDT1""> Current</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""jobtitle"" id=""722907882JTIT1""> Financial Analyst</span> <br/> <span class=""joblocation jobcity"" id=""722907882JCIT1"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""722907882JSTA1"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""722907882JDES1"" itemprop=""description""> <ul> <li> Support CEO and corporate operating committee directly by shaping and implementing AIG's strategy on a global level Initiate, evaluate and execute M&A deals and innovation investments in order to enable AIG's inorganic growth Selected Transaction Experience and Strategic Projects: 500 Million Divestiture Work with senior management to identify ~$208 million of allocated versus direct expenses in order to make normalizing adjustments to pretax operating income (PTOI) and drive up valuation price of divested entity Craft marketing language and organize flow of confidential information memorandum in order to prepare company leadership for management discussions with potential buyers Manage virtual data room, track buyer due diligence questions and assist in all steps of running the divestiture process Joint Venture Merger to Expand Commercial Business by ~$200 Million Analyze portfolio of joint venture partner in order to compare net premiums written of AIG's book of business to partner's Strategize with senior management to produce non-binding first round presentation in order to engage partner in equal and active ownership of the joint entity 20 Million Investment in Biotechnology Company Research business models, products, customers, technology and existing market share of private company and over 10 competitors in order to evaluate strategic rationale for investment Write memo detailing industry dynamics, analysis of peer strengths versus weaknesses and investment recommendation Selection of AIG Peers Build database of financial metrics including market capitalization, total revenues and assets, segment (property and casualty versus life and retirement) revenues and assets from 70 companies in order to formulate a peer list and competitor set for AIG Create presentation summarizing peer selection methodology to be delivered to corporate operating committee in order to determine 2015 long-term incentive plans for AIG.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_722907882_2_468206030"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""companyname"" id=""722907882COMP2"" itemprop=""name""> Company Name</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%B %Y"" id=""722907882JSTD2""> June 2014</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""722907882EDDT2""> August 2014</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""jobtitle"" id=""722907882JTIT2""> Investment Banking Summer Analyst</span> <br/> <span class=""joblocation jobcity"" id=""722907882JCIT2"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""722907882JSTA2"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""722907882JDES2"" itemprop=""description""> <ul> <li> Supported Industrials Coverage Group by building client presentations, evaluating and compiling financial metrics and aiding in model analysis and valuation Selected Transaction Experience and Strategic Projects: Transportation Company's ~$6 Billion Initial Public Offering Compared management and board structure in 9 peer filings in order to help senior leadership in the drafting of the prospectus and road show materials 170 million Buy-Side M&A Compiled 8 years of titanium price and production data in order to project summary financials and aid private equity buyer in determining valuation price of the target company 100 million Strategic Planning Analysis Identified over $100 million in fees for senior management's evaluation of deal pipeline and future budgeting Pitches and Client Presentations Built over 50 acquisition target profiles in order to help group pitch M&A opportunities to 5 different clients.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_722907882_3_468206031"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""companyname"" id=""722907882COMP3"" itemprop=""name""> Company Name</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%B %Y"" id=""722907882JSTD3""> September 2013</span> <span> to </span> <span class=""jobdates"" format=""%B %Y"" id=""722907882EDDT3""> December 2014</span> </span> </span> <span class=""paddedline"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""jobtitle"" id=""722907882JTIT3""> Co-President</span> <br/> <span class=""joblocation jobcity"" id=""722907882JCIT3"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""722907882JSTA3"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobline"" id=""722907882JDES3"" itemprop=""description""> <ul> <li> Taught 30 undergraduates stock market fundamentals and socially responsible investing in order to increase financial literacy · Evaluated public companies by analyzing strategy and operations, examining financial statements and performing valuation · Invested $1,000 of fundraised money in selected microfinance businesses, B corps, or charities to support social impact.</li> <li> Bloomberg Analytics Boot Camp (500+ applied; 24 selected), New York, NY, Participant May 2013 · Trained for one week in Analytics and Sales to gain exposure to equities, fixed income and commodities · Operated Bloomberg Terminal to obtain data for 10 stock pitches, technical analyses of securities and industry overviews.</li> </ul> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC722907883"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EDUC722907883""> Education</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_722907883_1_468206032"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""722907883SCHO1"" itemprop=""name""> Yale University</span> <span> </span> <span class=""datesWrapper""> <span class=""jobdates"" id=""722907883GRYR1""> May 2015</span> <span> </span> </span> </span> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""722907883DGRE1"" itemprop=""name""> Diploma</span> <span class=""programline"" id=""722907883STUY1""> </span> </span> <span class=""paddedline""> <span class=""joblocation jobcity"" id=""722907883SCIT1""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""722907883SSTA1""> State</span> <span class=""joblocation jobstate"" id=""722907883SCNT1""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""722907883FRFM1""> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_722907883_2_468206033"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" id=""722907883DGRE2"" itemprop=""name""> Bachelor of Science</span> <span> : </span> <span class=""programline"" id=""722907883STUY2""> Economics and Psychology</span> </span> <span class=""paddedline""> <span> GPA: </span> <span class=""field"" id=""722907883GRPA2""> GPA: 3.75/4.0 GPA: 3.77 GPA: 3.89</span> </span> <span class=""paddedline""> <span class=""field"" id=""722907883FRFM2""> Economics and Psychology GPA: 3.75/4.0 GPA: 3.77 GPA: 3.89 2nd Place/40 students: Corporate Ethics, Yale-China Association Symposium on Global Strategic Leadership · Relevant Coursework: Strategic Management, Accounting & Valuation · Cumulative SAT score: 2390 (Math: 800; Verbal: 790; Writing: 800), Cumulative GMAT score: 770</span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_LANG722907886"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_LANG722907886""> Languages</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_722907886_1_468206035"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""722907886FRFM1""> Mandarin Chinese (native fluency), Spanish (conversational proficiency)</div> </div> </div> <div class=""section"" id=""SECTION_INTR722907885"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_INTR722907885""> Interests</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_722907885_1_468206034"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""722907885FRFM1""> Traveling, piano, violin, table tennis, swimming, volunteering, pistachio ice cream, Yelp</div> </div> </div> <div class=""section"" id=""SECTION_ADDI722907888"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_ADDI722907888""> Additional Information</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_722907888_1_468206038"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""722907888FRFM1""> <ul> <li> Interests: Traveling, piano, violin, table tennis, swimming, volunteering, pistachio ice cream, Yelp</li> </ul> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL722907887"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SKLL722907887""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_722907887_1_468206037"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""722907887FRFM1""> Accounting, Biotechnology, Bloomberg, book, budgeting, commodities, Client, clients, database, drafting, due diligence, equities, equity, senior management, financials, financial, financial statements, fixed income, innovation, investments, IQ, Leadership, Mandarin Chinese, marketing, market, materials, Math, Microsoft Excel, money, PowerPoint, Presentations, Research, Sales, SAT, securities, Spanish, SPSS, strategy, Strategic, Strategic Management, Strategic Planning, Symposium, Transportation, Valuation, written</div> </div> </div> </div>",BANKING118739166680," SR DIGITAL ANALYTICS MANAGER Summary Mindful innovator with a proven track record in delivering digital analytics solutions to configure fundamentally sound framework for multiple websites Precisely isolate business needs and develop valuable solutions to drive accuracy and ROI efficiency Lead day-to-day, direct-to-consumer operations to ensure excellence while seamlessly collaborating with creative, merchandising, and marketing teams Well versed in the relationship between front-end, back-end and business intelligence systems Results-oriented manager who thrives in a fast-paced and competitive environment Highlights Digital insights and analytics (Adobe experience cloud, Google analytics, Looker) Date visualization (Tableau and Chartio) Conversion rate optimization (Qubit and Adobe target) Email marketing and marketing automation (Responsys and SFMC; Movable Ink and Liveclicker) CRM and loyalty (Relate and Custora) Tag manager GTM and DTM Competitive and Trend Analytics (EDITED) Financial and inventory planning expert (SAS and JDA) Strong strategic thinker and ability to formulate business strategy; move effortlessly from analytics to development of strategy Solid project management skills with a focus on timely and quality deliverable Strong familiarity with statistical concepts and methods Experience Company Name City , State Sr Digital Analytics Manager 01/2017 to Current Conceptualize and manage dashboards for multiple websites and marketing channel performance to develop strategy and campaign optimization Ambitiously optimize individual marketing channels (Paid, Social, and Email) based on users' entry (landing) page, reducing overall bounce rate by 24% and increasing ROI by 13% Seamlessly launch predictive landing page for paid search increasing conversion by 34% vs. non-predictive Execute churn prevention program with personalized Email and layer Social lookalike audiences; annual incremental revenue of $519K and lift in revenue per user of +16% Methodically implement predictive segmentation (Persona and Affinity) increase overall revenue per Email by 14% and unique click rate by 18% Pragmatically modernize enterprise digital analytics architecture based on best practices; making analytics accessible to other cross-functional teams Meticulously maintained SDR for Adobe analytics, AI, loyalty, and OMS; accelerate data migration to Salesforce (Demandware and ExactTarget) Enthusiastically train new hires in digital space, reporting and vendor dashboards Intellectually construct presentations with complex analytical findings, and deliver a finished product that is clear, concise, “digestible” and focused on key drivers for Senior Leadership Technical Analytics – good working knowledge of SQL, HTML, JavaScript, and jQuery Company Name City , State Web/Business Analytics Manager - eCommerce 03/2014 to 12/2016 Delivered profound analytics solutions to journey managers, merchandisers and marketing operations groups; as well as provide recommendations for areas of optimization Relentlessly release exploration and refinement A/B testing to optimize HP, PLP, PDP, and friction-less checkout increase conversion by +14% to 22% and cart conversion by +12% in Mobile and 8% in Desktop Precisely manage rules engine, modifiers, and algorithm manipulation with AI personalized platform for website and Email; resulting in $6.6m in recommendation revenue Managed special projects and ad hoc reporting including testing and business case scenario development Evaluated strategic site redesign (mobile first u/x approach) to improve brand messaging, engage new users, and improve conversion; resulted in 13% increase in revenue, 4% increase in visit duration, 12% increase in conversion and 16% decrease in bounce rate Identified, developed and evaluated competitive analysis through Web-scraping in terms of product range, price, marketing initiatives, customer offerings, and chatter trends Planned and managed weekly strategy for marketing channels (SEO, SEM, Direct, Email); drive top and bottom funnel tactics with segmentation list growth, loyalty, and CLV Built, managed and executed eCommerce assortment plans, recommended investment strategies and units for an accurate flow forecast to help maximize GMROI and mitigate inventory liability Assisted in tag management services and user acceptance testing in order to maintain integrity across multiple sources of data Company Name City , State Strategic Manager - eCommerce Toys and Seasonal Dept 07/2011 to 02/2014 Strategise with marketing and merchant group to establish a cohesive brand messaging within key brands to improve consideration and overall assortment Synchronized implementation of inventory plan for all 3 Divisions involving 10 inventory managers to ensure optimal flow to our 3rd party online facility Optimized SKU productivity and increased sales for eCommerce by $17.6m a growth of 93% over LY; utilizing multi-channel retail to drive sales Actionable intelligence of customer journey to make necessary adjustments to improve conversion rate and customer experience. Collaborated with cross-functional teams to improve marketing exposure and inventory position, providing seamless shopping experience. Orchestrated strategic partnership with cross-functional teams for seasonal peaks. Company Name City , State Sr Inventory Manager - Toys 08/2009 to 06/2011 Responsible for financial planning of sales, markdowns, gross margin, inventory, and receipts for 900 import and domestic SKUs (working with 70 vendors) with annual revenue of $170m in 1250 Kmart stores and Sears toys in 650 stores Utilized NPD reports (market pulse and market map) to focus on growth categories based on market share and trend Developed trend file for Toys division resulting in reduced inventory liability by $18.2m Company Name City , State Inventory Manager - Apparel 02/2008 to 08/2009 Company Name City , State Sr Inventory Analyst - Furniture and Lamps 12/2005 to 01/2008 Company Name City , State Supply Chain Management 03/2002 to 09/2005 Company Name City , State Logistics Readiness Officer 02/1999 to 01/2002 Education B.S : Business Management Arizona State University Skills Digital insights and analytics (Adobe Experience Cloud, Google Analytics, and Looker) Conversion rate optimization; a/b testing (Qubit and Adobe Target) Email marketing & marketing automation (Responsys and SFMC) Salesforce Marketing Cloud (Social Studio) Marketing strategy Data visualization (Tableau and Chartio) Tagging & attribution (GTM and DTM) SQL ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME51b626ce-7be1-47d5-8f81-52a73e609f7a"" style=""padding-top:0px;""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_51b626ce-7be1-47d5-8f81-52a73e609f7a_1_cb5d704b-50cf-470e-badb-b16ec081c9e5"" style=""padding-top:0px;""> <div class=""name thinbottomborder"" itemprop=""name""> <span class=""field"" id=""51b626ce-7be1-47d5-8f81-52a73e609f7aFNAM1""> </span> <span> </span> <span class=""field"" id=""51b626ce-7be1-47d5-8f81-52a73e609f7aLNAM1""> SR DIGITAL ANALYTICS MANAGER</span> </div> <div class=""botBorder""> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM0390f952-7c0d-4f41-82e8-125e783a975d"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SUMM0390f952-7c0d-4f41-82e8-125e783a975d""> Summary</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_0390f952-7c0d-4f41-82e8-125e783a975d_1_5588e25a-a6dc-487c-8366-cea0f6d95b96"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""0390f952-7c0d-4f41-82e8-125e783a975dFRFM1""> <ul> <li> Mindful innovator with a proven track record in delivering digital analytics solutions to configure fundamentally sound framework for multiple websites</li> <li> Precisely isolate business needs and develop valuable solutions to drive accuracy and ROI efficiency</li> <li> Lead day-to-day, direct-to-consumer operations to ensure excellence while seamlessly collaborating with creative, merchandising, and marketing teams</li> <li> Well versed in the relationship between front-end, back-end and business intelligence systems</li> <li> Results-oriented manager who thrives in a fast-paced and competitive environment</li> </ul> </div> </div> </div> <div class=""section"" id=""SECTION_HILTa849a6c2-dc2b-43f9-8896-623f9f84f060"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_HILTa849a6c2-dc2b-43f9-8896-623f9f84f060""> Highlights</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_a849a6c2-dc2b-43f9-8896-623f9f84f060_1_d0a45bc9-ee5f-479b-8840-e532e7d7f848"" style=""padding-top:0px;""> <div class=""singlecolumn maincolumn""> <table class=""twocol""> <tbody> <tr> <td class=""field twocol_1"" id=""a849a6c2-dc2b-43f9-8896-623f9f84f060SKC11""> <ul> <li> Digital insights and analytics (Adobe experience cloud, Google analytics, Looker)</li> <li> Date visualization (Tableau and Chartio)</li> <li> Conversion rate optimization (Qubit and Adobe target)</li> <li> Email marketing and marketing automation (Responsys and SFMC; Movable Ink and Liveclicker)</li> <li> CRM and loyalty (Relate and Custora)</li> <li> Tag manager GTM and DTM</li> </ul> </td> <td class=""field twocol_2"" id=""a849a6c2-dc2b-43f9-8896-623f9f84f060SKC21""> <ul> <li> Competitive and Trend Analytics (EDITED)</li> <li> Financial and inventory planning expert (SAS and JDA)</li> <li> Strong strategic thinker and ability to formulate business strategy; move effortlessly from analytics to development of strategy</li> <li> Solid project management skills with a focus on timely and quality deliverable</li> <li> Strong familiarity with statistical concepts and methods</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class=""section"" id=""SECTION_EXPRbdcf9ee5-40ee-444c-a41f-0e108dc73242"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EXPRbdcf9ee5-40ee-444c-a41f-0e108dc73242""> Experience</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_bdcf9ee5-40ee-444c-a41f-0e108dc73242_1_aaaf0996-8b55-4970-807f-bd84665e4496"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline txtCenter""> <span class=""companyname"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242COMP1"" itemprop=""name""> Company Name</span> </span> <span class=""paddedline txtCenter"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""joblocation jobcity"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242JCIT1"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242JSTA1"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobtitle"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242JTIT1""> Sr Digital Analytics Manager</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242JSTD1""> 01/2017</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242EDDT1""> Current</span> </span> </span> <span class=""paddedline""> <span class=""jobline txtLeft"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242JDES1"" itemprop=""description""> <ul> <li> Conceptualize and manage dashboards for multiple websites and marketing channel performance to develop strategy and campaign optimization</li> <li> Ambitiously optimize individual marketing channels (Paid, Social, and Email) based on users' entry (landing) page, reducing overall bounce rate by 24% and increasing ROI by 13%</li> <li> Seamlessly launch predictive landing page for paid search increasing conversion by 34% vs. non-predictive</li> <li> Execute churn prevention program with personalized Email and layer Social lookalike audiences; annual incremental revenue of $519K and lift in revenue per user of +16%</li> <li> Methodically implement predictive segmentation (Persona and Affinity) increase overall revenue per Email by 14% and unique click rate by 18%</li> <li> Pragmatically modernize enterprise digital analytics architecture based on best practices; making analytics accessible to other cross-functional teams</li> <li> Meticulously maintained SDR for Adobe analytics, AI, loyalty, and OMS; accelerate data migration to Salesforce (Demandware and ExactTarget)</li> <li> Enthusiastically train new hires in digital space, reporting and vendor dashboards </li> <li> Intellectually construct presentations with complex analytical findings, and deliver a finished product that is clear, concise, “digestible” and focused on key drivers for Senior Leadership</li> <li> Technical Analytics – good working knowledge of SQL, HTML, JavaScript, and jQuery</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_bdcf9ee5-40ee-444c-a41f-0e108dc73242_2_9d5845e3-7aab-49e8-89f8-7bfef92c3b50"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline txtCenter""> <span class=""companyname"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242COMP2"" itemprop=""name""> Company Name</span> </span> <span class=""paddedline txtCenter"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""joblocation jobcity"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242JCIT2"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242JSTA2"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobtitle"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242JTIT2""> Web/Business Analytics Manager - eCommerce</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242JSTD2""> 03/2014</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242EDDT2""> 12/2016</span> </span> </span> <span class=""paddedline""> <span class=""jobline txtLeft"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242JDES2"" itemprop=""description""> <ul> <li> Delivered profound analytics solutions to journey managers, merchandisers and marketing operations groups; as well as provide recommendations for areas of optimization</li> <li> Relentlessly release exploration and refinement A/B testing to optimize HP, PLP, PDP, and friction-less checkout increase conversion by +14% to 22% and cart conversion by +12% in Mobile and 8% in Desktop</li> <li> Precisely manage rules engine, modifiers, and algorithm manipulation with AI personalized platform for website and Email; resulting in $6.6m in recommendation revenue</li> <li> Managed special projects and ad hoc reporting including testing and business case scenario development</li> <li> Evaluated strategic site redesign (mobile first u/x approach) to improve brand messaging, engage new users, and improve conversion; resulted in 13% increase in revenue, 4% increase in visit duration, 12% increase in conversion and 16% decrease in bounce rate</li> <li> Identified, developed and evaluated competitive analysis through Web-scraping in terms of product range, price, marketing initiatives, customer offerings, and chatter trends</li> <li> Planned and managed weekly strategy for marketing channels (SEO, SEM, Direct, Email); drive top and bottom funnel tactics with segmentation list growth, loyalty, and CLV</li> <li> Built, managed and executed eCommerce assortment plans, recommended investment strategies and units for an accurate flow forecast to help maximize GMROI and mitigate inventory liability</li> <li> Assisted in tag management services and user acceptance testing in order to maintain integrity across multiple sources of data</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_bdcf9ee5-40ee-444c-a41f-0e108dc73242_3_2ec1ceb9-3156-4bae-9556-9e01cf539942"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline txtCenter""> <span class=""companyname"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242COMP3"" itemprop=""name""> Company Name</span> </span> <span class=""paddedline txtCenter"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""joblocation jobcity"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242JCIT3"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242JSTA3"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobtitle"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242JTIT3""> Strategic Manager - eCommerce Toys and Seasonal Dept</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242JSTD3""> 07/2011</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242EDDT3""> 02/2014</span> </span> </span> <span class=""paddedline""> <span class=""jobline txtLeft"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242JDES3"" itemprop=""description""> <ul> <li> Strategise with marketing and merchant group to establish a cohesive brand messaging within key brands to improve consideration and overall assortment</li> <li> Synchronized implementation of inventory plan for all 3 Divisions involving 10 inventory managers to ensure optimal flow to our 3rd party online facility</li> <li> Optimized SKU productivity and increased sales for eCommerce by $17.6m a growth of 93% over LY; utilizing multi-channel retail to drive sales</li> <li> Actionable intelligence of customer journey to make necessary adjustments to improve conversion rate and customer experience.</li> <li> Collaborated with cross-functional teams to improve marketing exposure and inventory position, providing seamless shopping experience.</li> <li> Orchestrated strategic partnership with cross-functional teams for seasonal peaks.</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_bdcf9ee5-40ee-444c-a41f-0e108dc73242_4_069c5bc3-7f16-4977-b676-60f7d83b36c1"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline txtCenter""> <span class=""companyname"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242COMP4"" itemprop=""name""> Company Name</span> </span> <span class=""paddedline txtCenter"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""joblocation jobcity"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242JCIT4"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242JSTA4"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobtitle"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242JTIT4""> Sr Inventory Manager - Toys</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242JSTD4""> 08/2009</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242EDDT4""> 06/2011</span> </span> </span> <span class=""paddedline""> <span class=""jobline txtLeft"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242JDES4"" itemprop=""description""> <ul> <li> Responsible for financial planning of sales, markdowns, gross margin, inventory, and receipts for 900 import and domestic SKUs (working with 70 vendors) with annual revenue of $170m in 1250 Kmart stores and Sears toys in 650 stores</li> <li> Utilized NPD reports (market pulse and market map) to focus on growth categories based on market share and trend</li> <li> Developed trend file for Toys division resulting in reduced inventory liability by $18.2m</li> </ul> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_bdcf9ee5-40ee-444c-a41f-0e108dc73242_5_d3521ddf-fe17-472c-bd76-c5168af975c6"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline txtCenter""> <span class=""companyname"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242COMP5"" itemprop=""name""> Company Name</span> </span> <span class=""paddedline txtCenter"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""joblocation jobcity"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242JCIT5"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242JSTA5"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobtitle"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242JTIT5""> Inventory Manager - Apparel</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242JSTD5""> 02/2008</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242EDDT5""> 08/2009</span> </span> </span> <span class=""paddedline""> <span class=""jobline txtLeft"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242JDES5"" itemprop=""description""> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_bdcf9ee5-40ee-444c-a41f-0e108dc73242_6_dcbe5e25-8292-4a67-b25c-2a7c62098057"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline txtCenter""> <span class=""companyname"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242COMP6"" itemprop=""name""> Company Name</span> </span> <span class=""paddedline txtCenter"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""joblocation jobcity"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242JCIT6"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242JSTA6"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobtitle"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242JTIT6""> Sr Inventory Analyst - Furniture and Lamps</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242JSTD6""> 12/2005</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242EDDT6""> 01/2008</span> </span> </span> <span class=""paddedline""> <span class=""jobline txtLeft"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242JDES6"" itemprop=""description""> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_bdcf9ee5-40ee-444c-a41f-0e108dc73242_7_6d80a3fb-8682-471d-a082-31b56a4bd15a"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline txtCenter""> <span class=""companyname"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242COMP7"" itemprop=""name""> Company Name</span> </span> <span class=""paddedline txtCenter"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""joblocation jobcity"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242JCIT7"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242JSTA7"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobtitle"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242JTIT7""> Supply Chain Management</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242JSTD7""> 03/2002</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242EDDT7""> 09/2005</span> </span> </span> <span class=""paddedline""> <span class=""jobline txtLeft"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242JDES7"" itemprop=""description""> </span> </span> </div> </div> <div class=""paragraph"" id=""PARAGRAPH_bdcf9ee5-40ee-444c-a41f-0e108dc73242_8_cb87e8db-9cc7-44b8-8404-b0386251f3f8"" itemscope="""" itemtype=""https://schema.org/Organization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline txtCenter""> <span class=""companyname"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242COMP8"" itemprop=""name""> Company Name</span> </span> <span class=""paddedline txtCenter"" itemscope="""" itemtype=""https://schema.org/postalAddress""> <span class=""joblocation jobcity"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242JCIT8"" itemprop=""addressLocality""> City</span> <span> , </span> <span class=""joblocation jobstate"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242JSTA8"" itemprop=""addressRegion""> State</span> </span> <span class=""paddedline""> <span class=""jobtitle"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242JTIT8""> Logistics Readiness Officer</span> <span class=""datesWrapper""> <span class=""jobdates"" format=""%m/%Y"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242JSTD8""> 02/1999</span> <span> to </span> <span class=""jobdates"" format=""%m/%Y"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242EDDT8""> 01/2002</span> </span> </span> <span class=""paddedline""> <span class=""jobline txtLeft"" id=""bdcf9ee5-40ee-444c-a41f-0e108dc73242JDES8"" itemprop=""description""> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_EDUC2944b505-77b5-482b-a500-657f9761a212"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_EDUC2944b505-77b5-482b-a500-657f9761a212""> Education</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_2944b505-77b5-482b-a500-657f9761a212_1_6d8b006a-9905-45b6-a970-340ebd15f90a"" itemscope="""" itemtype=""https://schema.org/EducationalOrganization"" style=""padding-top:0px;""> <div class=""singlecolumn""> <span class=""paddedline"" itemprop=""description""> <span class=""degree"" dependency=""DGRE"" id=""2944b505-77b5-482b-a500-657f9761a212DGRE1"" itemprop=""name""> B.S</span> <span> :</span> <span class=""programline"" dependency=""STUY"" id=""2944b505-77b5-482b-a500-657f9761a212STUY1""> Business Management</span> </span> <span class=""paddedline""> <span class=""companyname companyname_educ"" id=""2944b505-77b5-482b-a500-657f9761a212SCHO1"" itemprop=""name""> Arizona State University</span> <span class=""joblocation jobcity"" id=""2944b505-77b5-482b-a500-657f9761a212SCIT1""> </span> <span class=""joblocation jobstate"" id=""2944b505-77b5-482b-a500-657f9761a212SSTA1""> </span> <span class=""joblocation jobstate"" id=""2944b505-77b5-482b-a500-657f9761a212SCNT1""> </span> </span> <span class=""paddedline""> <span class=""field"" id=""2944b505-77b5-482b-a500-657f9761a212FRFM1""> </span> </span> </div> </div> </div> <div class=""section"" id=""SECTION_SKLL8fd01dd5-de35-49da-a545-594f7d656789"" style=""padding-top:0px;""> <div class=""heading""> <div class=""sectiontitle"" id=""SECTNAME_SKLL8fd01dd5-de35-49da-a545-594f7d656789""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_8fd01dd5-de35-49da-a545-594f7d656789_1_882a4ba6-0f32-41eb-99d5-e2c7657c1c75"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""8fd01dd5-de35-49da-a545-594f7d656789FRFM1""> <ul> <li> Digital insights and analytics (Adobe Experience Cloud, Google Analytics, and Looker)</li> <li> Conversion rate optimization; a/b testing (Qubit and Adobe Target)</li> <li> Email marketing & marketing automation (Responsys and SFMC)</li> <li> Salesforce Marketing Cloud (Social Studio)</li> <li> Marketing strategy</li> <li> Data visualization (Tableau and Chartio)</li> <li> Tagging & attribution (GTM and DTM)</li> <li> SQL</li> </ul> </div> </div> </div> </div>",DIGITAL-MEDIA118880503242," MANAGER, DIGITAL MARKETING AND COMMUNICATIONS Objective Obtain the Health Analytic Consultant position at UnitedHealthcare to further my professional career by continuing to utilize and expand my analytic, organizational, and interpersonal skills. Skills More than 19 years experience in1189healthcare, business development, marketing and planning analysis. Develop and manage website for Advocate Physician Partners regarding their Managed Care and Clinical Integration for Population Health Management programs. Mined data to provide qualitative and quantitative analysis to key stakeholders, including executive team, regarding business initiatives. Implement innovative solutions1190to manage and improve patient health. 1191Strategies include: incorporating1192wearable apps in patient portal, telehealth appointments, and online1193scheduling for immediate care. Extensive knowledge, skills and experience with technical databases and1194software, such as Content Management Systems (HTML code), Google Analytics,1195Google Adwords, and Microsoft Office: 1196Excel, Outlook, PowerPoint, SharePoint, and Word. Professional Experience Manager, Digital Marketing and Communications Aug 2014 to Current Company Name Project manager of Advocate's new physician profiles. 51% increase in new patient appointments producing downstream revenue of 32M (based on $1,250/patient). 1.3M physician profile views and 46% increase in total calls YoY. Launched site in 3 months. Implemented a benchmark assessment that reviewed and evaluated integrated healthcare systems nationwide. Presented executive summary that outlined results and recommendations on improvements. Develop data-driven strategies that transform consumer intent into action and drive conversions. Project manager of AMGdoctors.com. 23% increase in visits (YoY) and 8% increase pageviews. 41% of traffic comes from mobile devices due to responsive design, social media and ad campaigns. 6,648 web appointments were scheduled through AMG doctors.com in 2015, producing 8.3 million dollars in downstream revenue (based $1,250/patient). Manager of Advocatedocs.com, Advocate's first digital physician platform providing the latest alerts, policies, and physician referral database. Exponential monthly growth (26%MoM). Collaborated with managed care team to develop online communications. Monitor expenditures to ensure implementation of projects are cost effective. Senior Web Specialist Jun 2007 to Aug 2014 Company Name Implement and manage continuous improvements based on digital dashboards and market research to increase the effectiveness of AMGdoctors.com and online marketing initiatives. Research and implement effective online strategies to optimize Search Engine Optimization (SEO) through page titles, content, layout and design, meta/alt tags, headings, links, and images. Develop Google Adwords campaigns by meeting with the customers, conducting research, developing a proposal, developing Google Ads and keywords, tracking results using Google Analytics, and modifying campaigns to improve results. Prepare, present, and review reports from a variety of databases within Google Analytics. Identify, prioritize, and delegate projects to team members. Project elements include edits and adding content, design layout, project updates, and project review. Senior Planning Analyst Jan 2006 to Jun 2007 Company Name Conducted online competitive analysis in order to identify competitor strategies on specific site and system growth initiatives. Created and presented market assessments and recommendations to executive management based on analytic results. Analyzed physician loyalty and market share. Jan 2006 to Aug 2006 Company Name Interim Director of CRM Data Warehouse. Managed CRM Data Warehouse budget for system and hospital initiatives. Developed CRM projects to determine return on investment for the Marketing department and other departments within Strategic Planning and Growth. Identified internal customers' needs, collected data obtaining the customers' objectives using CRM database, and interpreted the results to assist in strategic planning and marketing. Developed and conducted CRM training for planning,CRM Analyst and internal customers, which entailed: data sources, relational databases, setting theories, building filters/queries, creating mail lists, and generating standard reports producing demographic profiles and encounter analysis for determining ROI. Created SQL reports using CRM database. Filtered data from Allegra, IDX, Contact Center Database, Credentialing Office, Physician Lists, and other internal customer/patient source lists. Analyzed and compiled results in an organized report, and presented data for system/departmental strategic planning. Education Masters of Science , Public Service Management, Healthcare Administration 06/04 DePaul University Public Service Management, Healthcare Administration Bachelor of Science , Biological Sciences 5/96 University of Illinois Biological Sciences Professional Affiliations Member of the American Marketing Association. Member of DePaul University Alumni Association. Member of the University of Illinois Alumni Association. Awards 2016 BIA/Kelsey GOLOCAL award in sales and revenue 2016 Best Healthcare Provider Integrated Ad Campaign Internet Advertising Award ","<div class=""fontsize fontface vmargins hmargins linespacing pagesize"" id=""document""> <div class=""section firstsection"" id=""SECTION_NAME779069541"" style=""padding-top:0px;""> <div class=""paragraph PARAGRAPH_NAME firstparagraph"" id=""PARAGRAPH_779069541_1_505311323"" style=""padding-top:0px;""> <div class=""name"" itemprop=""name""> <span class=""field fName"" id=""779069541FNAM1""> </span> <span> </span> <span class=""field"" id=""779069541LNAM1""> MANAGER, DIGITAL MARKETING AND COMMUNICATIONS</span> </div> </div> </div> <div class=""section"" id=""SECTION_SUMM779069555"" style=""padding-top:10px;""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_SUMM779069555""> Objective</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_779069555_1_505313817"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""779069555FRFM1""> Obtain the Health Analytic Consultant position at UnitedHealthcare to further my professional career by continuing to utilize and expand my analytic, organizational, and interpersonal skills.</div> </div> </div> <div class=""section"" id=""SECTION_SKLL779069554"" style=""padding-top:5px;""> <div class=""heading bottomborder""> <div class=""sectiontitle"" id=""SECTNAME_SKLL779069554""> Skills</div> </div> <div class=""paragraph firstparagraph"" id=""PARAGRAPH_779069554_1_505311336"" style=""padding-top:0px;""> <div class=""field singlecolumn"" id=""779069554FRFM1""> <ul> <li> More than 19 years experience in1197healthcare, business development, marketing and planning analysis.</li> <li> Develop<span style=""line-height: 1.5;""> and manage website for Advocate Physician Partners regarding their Managed Care and Clinical Integration for Population Health Management programs. </span> <br/> </li> <li> Mined data to provide qualitative and quantitative analysis to key stakeholders, including executive team, regarding business initiatives.</li> <li> <span style=""line-height: 1.5;""> Implement innovative solutions1198to manage and improve patient health. 1199Strategies include: incorporating1200wearable apps in patient portal, telehealth appointments, and online