ai-training-datasets/TechnicalSupport

1# Technical Support Conversations Dataset2 3This dataset contains 100 realistic technical support conversations between customers and support agents. Each dialogue is 11 turns long and covers common technical issues such as wifi disconnections, printer problems, laptop battery failures, software errors, and connectivity troubleshooting. It is ideal for training AI assistants, chatbots, and support models for IT helpdesks and technical support teams.4 5## Dataset Structure6 7Each conversation is stored as a JSON object with the following fields:8 9- **id**: Unique identifier for the conversation.10- **domain**: Always "technical support" for this dataset.11- **problem**: Short description of the customer's technical issue.12- **customer_type**: Customer persona (e.g., "frustrated user", "elderly user").13- **dialogue**: List of alternating customer/agent messages. Each message has:14  - **role**: "customer" or "agent".15  - **text**: The message content.16- **resolution**: One-sentence summary of how the issue was resolved.17 18## Example Conversation19 20```json21{22  "id": 1,23  "domain": "technical support",24  "problem": "wifi keeps disconnecting",25  "customer_type": "frustrated user",26  "dialogue": [27    {28      "role": "customer",29      "text": "Hi, my wifi keeps disconnecting every few minutes and I have no idea what to do. It's driving me crazy."30    },31    {32      "role": "agent",33      "text": "Hello! I'm sorry to hear that. Let's fix this together. When did the disconnections start?"34    },35    {36      "role": "customer",37      "text": "It started two days ago, completely out of nowhere. I haven't changed anything."38    },39    {40      "role": "agent",41      "text": "Got it. Have you tried restarting your router and your device completely?"42    },43    {44      "role": "customer",45      "text": "Yes, I restarted multiple times. Same problem every time."46    },47    {48      "role": "agent",49      "text": "Let's go further. Can you check if there are any pending firmware updates for your router?"50    },51    {52      "role": "customer",53      "text": "I checked and there is a pending update. Should I install it now?"54    },55    {56      "role": "agent",57      "text": "Yes, please install that update and restart the router once it's complete."58    },59    {60      "role": "customer",61      "text": "Done! The wifi has been stable for the last 10 minutes. It's working now!"62    },63    {64      "role": "agent",65      "text": "Excellent! Glad we got that sorted. Is there anything else I can help you with today?"66    },67    {68      "role": "customer",69      "text": "No, that's everything. Thank you so much!"70    }71  ],72  "resolution": "Router firmware update resolved the disconnection issue. Customer confirmed stable connection after restart."73}74 75How to Use76Load with Python77python78 79import json80 81# Adjust the filename if yours is different (e.g., "dataset_technical_support.json")82with open("technical_support.json", "r", encoding="utf-8") as f:83    data = json.load(f)84    conversations = data["conversations"]85 86for conv in conversations:87    print(conv["problem"])88 89Load with Hugging Face Datasets90python91 92from datasets import load_dataset93 94dataset = load_dataset("ai-training-datasets/technical-support", split="train")95print(dataset[0])96 97Customer Personas Included98 99    frustrated user100 101    confused beginner102 103    impatient executive104 105    elderly user106 107    tech-savvy user108 109    calm and patient user110 111License112 113This dataset is released under the MIT License. You are free to use, modify, and distribute it for both research and commercial purposes.114Citation115 116If you use this dataset, please cite:117text118 119@dataset{ai_training_datasets_2026,120  title     = {AI Training Datasets: Technical Support Conversations},121  author    = {AI Training Datasets},122  year      = {2026},123  version   = {1.0},124  publisher = {Hugging Face}125}126 127## 💼 Commercial licensing128 129This dataset is available for free under the MIT License for non-commercial use.  130If you need a commercial license, custom datasets, or the full version with all 600 conversations, contact me at:131 132📧 cybernovasg@gmail.com