DJCheng/embedding_data

1{"query": "How do I know if I will get my card, or if it is lost?", "pos": "I haven't received my card and am worried it is lost.", "neg": ["Why isn't my disposable virtual card working?", "In the app I see a direct debit that I don't recognize.", "Which credit card top-ups do you accept?", "I can't figure out why I haven't gotten my cash, when I already put the check in the bank.", "Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?", "The exchange rate was messed up from the ATM", "The app passcode has completely slipped my mind.", "I want to hold and exchange fiat currencies, what can I use to do so?", "If I get another card, what kind of fees am I looking at?", "My card has been found. Is there any way for me to put it back into the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}2{"query": "My card still hasn't arrived after two weeks, now what?", "pos": "What's the reason my new card hasn't come?", "neg": ["I have used all my PIN tries, what now?", "Can I use my Apple watch to fill my gas tank?", "Will I be able to top up by cheque?", "What source do my fund come from?", "How do I access the option to top up?", "I think youre system may be broken because I have tried transfer money 5x and it isnt working!  I'm not doing anything complicated it is what I usually do.", "I received my card, how do I get it to show in the app?", "Is there a list of where I can use my card?", "Would I be charged any fees if I added money to my account using an international card?", "I wasn't able to use my top up card because the money I put on there wasn't there anymore"], "instruction": "Given an online banking query, retrieve another query with the same intent"}3{"query": "I don't have my card in 1 week.  Should I be worried?", "pos": "My card never arrived.", "neg": ["Where do we mail the card?", "I requested for a top-up but it has not reflected", "I could not access my money at the ATM", "I'm not sure why my payment has been declined? Please tell me why, I thought it was all good.", "I want to deposit my check to top up my account", "How can I reset my passcode?", "Please help me regarding a direct debit in the app that I don't recognize.", "Are there any places that won't take my card?", "Is there a  way to  get around fees", "I asked for cash but I did not receive all the funds"], "instruction": "Given an online banking query, retrieve another query with the same intent"}4{"query": "What is the status of my card's delivery?", "pos": "I haven't gotten my credit card in the mail.", "neg": ["Please tell me how to get a refund for something I bought.", "Why was there a fee with my cash withdrawal?", "I wanted to know why my transaction didn't go through.", "What reasons could cause my top up to be reverted", "I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct.", "Hoe do i use my credit card to transfer money?", "I want to link to my card card with you, how?", "Why i'm I being charged an extra pound", "What was the issue with my topping up?", "Explain why my top up would be reverted."], "instruction": "Given an online banking query, retrieve another query with the same intent"}5{"query": "Is there a way I can get my card expedited?", "pos": "Where is my credit card that was to be mailed?", "neg": ["How do I change my card PIN?", "i would like to dispute a direct debit payment", "Will there be any extra fees if I exchange currencies?", "My card is almost going to expire.", "I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.", "How do I terminate my account.", "why don't you accept american express for adding money to my account", "Help! I think someone has made a cash withdrawal with my card!", "Do I get a discount if I exchange currencies a lot?", "Can my salary be received here?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}6{"query": "How much longer until I get my new card?", "pos": "How long until my new card gets here?", "neg": ["Why did the bank reject my transfer?", "My card is showing multiple charges for the same items on my recent statement. I was wondering what actions of needed to take to fix this issue", "I got a strange cash withdrawal in my statement", "I'd like to apply for a Visa Card.", "I need my card soon.", "I need to report a stolen card", "my top up isnt there yet where do i find it", "Where can I order my virtual card?", "how do i setup my apple pay", "I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat."], "instruction": "Given an online banking query, retrieve another query with the same intent"}7{"query": "How do I know when my new card is going to arrive?", "pos": "Why haven't I gotten my new card?", "neg": ["What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay.", "Please check the exchange rate for my payment last Saturday. I believe I have been overcharged.", "It appears I have a fee in my statement.", "Can I set my own top-up limit?", "I just transferred my friend money, but she hasn't received it yet, and it's been a few hours. Can you tell me when to expect it to go through?", "Are you able to make exchanges to EUR?", "Why isn't my cash deposit showing up in my account?", "This morning I wanted to make a withdrawal before work, but my card was declined! Please double check it for me as this is the first time it was declined.", "Do I pay extra for exchange?", "Am I able to use Apple Pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}8{"query": "why have i not got my new card?", "pos": "My card appears to have never arrived?", "neg": ["The day before yesterday, I performed a transfer within the country. It still has not completed. Can you check on that? The account number is definitely correct, as I've checked.", "The ATM won't give me my card back. I need it back now!", "How come my transfer got declined", "What do I do?  The ATM took my card!", "How long is the transfer?", "I've deposited a check in my account but the cash isn't showing as available.", "are SWIFT transfers an option?", "Why is your exchange rate different on different days?", "are multiple currencies acceptable?", "What are these fees i am paying?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}9{"query": "Do you have info about the card on delivery?", "pos": "I ordered my card but it hasn't been delivered yet", "neg": ["Where do I get a disposable virtual card?", "How many top-ups can I use?", "I am unable to transfer money. I believe it is not working because it states it was declined.", "How much are the rates of exchange?", "Can this app take my salary?", "where can i have a virtual card", "I transferred some money but it hasn't arrived.", "Please, I need your help as to whether or not you have money for a large refunded purchase I made. I requested it some time ago from the seller, but nothing is showing up.", "I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.", "Who do I talk to about the ATM swallowing my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}10{"query": "Do you have a tracking number for the card I was sent?", "pos": "Should I keep waiting for my card to be delivered?", "neg": ["Why should I have to prove my identity?", "Card payment is still pending, why is that the case?", "For some reason, the money I added was returned.", "I am confused why there is cash I did not accept in my account", "How's the exchange rate?", "I found my card that I thought I had lost, I need to reactive it, please help.", "How low does the balance have to be before the system updates?", "I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra.", "I just got a card, how can I add it to the app?", "I want to return an item for a refund can I do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}11{"query": "How can I check on the status of my new card?", "pos": "I haven't received my card and am worried it is lost.", "neg": ["I would like to get both Mastercard and Visa card from you if that's possible.", "Can I use any card and currency?", "I have yet to receive the cash I added to my account this morning.", "How long does it take for a transfer to show up in my account?", "It didn't give me my cash", "If I want to can I set up a new PIN?", "Can I add money automatically to my account while traveling?", "What steps do I take to unblock my PIN?", "Unusual direct deposit", "I made a transfer for my rent payment about 2 days ago, but my landlord hasn't received it yet. It shows as done on my  side, and I've double check all account numbers and they are correct. Can you verify that the transaction was actually made?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}12{"query": "When will my new card arrive?", "pos": "It's been a week since you sent my card and I still don't have it.", "neg": ["How do I top-up while traveling?", "Are you able to delete my account?", "Soon my card will expire, how do I get a new one?", "How do I verify my new card?", "How can I top up with Google play?", "There was a problem with the exchange rate on a purchase.", "Hello, I see that I have been charged an extra $1 on my app.  Could you please provide me with a reason for this charge?", "After making a payment with my card it doesn't seem to have worked. It's just showing to be pending. When will this actually be going through?", "Why have you declined my card payment?", "What is the number of transactions I get with a disposable card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}13{"query": "Does the package with my card have tracking?", "pos": "Can I get an update on my replacement card?", "neg": ["What do I need to do to link my new card for my account?", "Will you guys do Visa or Mastercard?", "What do I owe for a new card?", "How do I know if i need a disposable card?", "I just got my new card and tried using it and it was declined?", "Is there a way to use this app with a disposable virtual card?", "What kinds of cards can I use to top up?", "How long do you expect me to wait for the transfer? It finally worked out, but has been pending for a long time and it's quite urgent.", "Please explain your exchange rate policy.", "My statement indicates I made a payment to an unfamiliar merchant."], "instruction": "Given an online banking query, retrieve another query with the same intent"}14{"query": "Why has my new card still not come?", "pos": "Is my card lost? I am still waiting for it to be delivered.", "neg": ["Is my top up not working?", "Have a payment that I haven't done.", "I forgot what my pin number is and now am blocked can you help me get in?", "How much is it to receive money?", "How do I get a real card?", "Can I change my pin through the app?", "The app doesn't think it's me.", "Does the top-up need verified?", "I tried to make a transfer like five different times. Why won't your system let me? Is it broke?", "Show me how to link the new card,"], "instruction": "Given an online banking query, retrieve another query with the same intent"}15{"query": "My new card hasn't came in.", "pos": "Where is the tracking number for the card?", "neg": ["Is it possible to top up by card?", "I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?", "Where can I find the verification code for the top up card?", "I paid two weeks ago and just got refunded", "Please explain why my transfer attempt was declined. Thank you.", "The exchange rate for my withdrawal was wrong.", "I would like to order a virtual card.", "Where do I go to unblock my PIN?", "i have used my card online before and wasn't charged, why am i charged now", "I attempted to get money in cash but it was refused!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}16{"query": "What is the expected delivery date of my card?", "pos": "i havent got my card", "neg": ["why did my payment revert", "My app says I withdraw funds from my account through an ATM.", "Do top-ups have limits?", "How do I get Top Up to work in Apple Pay?", "I would like to know where the funds are at.", "Help me activate my new card.", "Why is a payment I made reverted back to my account?", "Is auto top up available?", "Why is my card payment still pending? It should have gone through already.", "Can I change my pin at a cash machine?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}17{"query": "Why hasn't my card arrived yet?", "pos": "Can I track the card that was just sent to me?", "neg": ["Do you know the rate of exchange?", "Do you think you're asking for too much information about me?", "It's only been a few weeks my my top-up got cancelled", "How much would it cost me for a bank transfer to top up my account?", "I would like to use this cheque to top up.  Can you tell me how to do that?", "What types of currencies do you accept?", "Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost.", "Where is the transfer to my account that I made?", "Are currency exchanges free?", "When shipped to the US how long is delivery time?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}18{"query": "Shouldn't my new card be here by now?", "pos": "How can I periodically check the delivery of the card you sent?", "neg": ["Someone is using my card to purchase flights to New York it's not me because I'm not going to New York, please can you cancel the card and refund the money?", "How do I know if my top-up went through?", "Why was my top-up declined?", "My statement shows and extra 1$ that was charged to it and I would like to know why.", "is the a reason why my transfer has failed?", "Is there a charge for sending out more cards?", "I am seeing unathorized transactions in the app, on my account.", "Can I use this app to exchange between dollars and pounds?", "What should I do if my card is stolen?", "How long will my payment be pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}19{"query": "How can I check on the delivery status of my card?", "pos": "Is my new bank card on the way and is there a way to track it?", "neg": ["Is it possible for a transaction to be cancelled?", "I need to make several disposable cards per day.", "What does the bank charge for lost or stolen card replacements?", "Set a new PIN please.", "unhappy with service need to delete account", "Why did my top-up not work?", "How do I transfer cash my into my account?", "the bank transfer was declined", "How do I locate my PIN now that I have my card?", "My ATM withdrawal is taking forever"], "instruction": "Given an online banking query, retrieve another query with the same intent"}20{"query": "My new card isn't here and it was issued a week ago.", "pos": "Could I get tracking on the card?", "neg": ["Why do you have the identity check", "what I need to verify my account", "how do you get exchange rates", "Several items I have charged this week are appearing twice.  Please review my statement and remove any duplicate charges.", "I have a direct debit on my records that is strange and I need help.", "What do I do if I have been charged twice?", "Do you accept cheques for top-up?", "I want to deactivate my account.", "You promised no fees but now I've got one. What the hell!?", "Why was money taken for a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}21{"query": "I haven't gotten my credit card in the mail.", "pos": "How long until my new card gets here?", "neg": ["What is the length of time for money to reach the account?", "I think my top up may have been reverted, what do I do?", "Can I get some help activating my new card?", "How much is it to receive money?", "I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before.", "What kind of ATMs would this card be accepted at?", "Can I add a card that I just found (again) to the app?", "My money hasn't been deposited yet. When will it be?", "still need to get card pin", "I have an emergency and lost my phone.  I need help accessing my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}22{"query": "maximum how many days get the courier?", "pos": "What do I need to do to get my new card which I have requested 2 weeks ago?", "neg": ["Why hasn't my in country transfer gone through yet? I confirmed the account info a couple days ago but the payment hasn't been posted yet.", "My card is about to expire.  How do I order another?", "is it possible to cancel transactions?", "I was blocked by using the wrong pin too many times, can you help me?", "Why has my withdrawal not posted?", "why top up is not working even if I got my American Express in Apple Bay?", "Why hasn't my friend received the money i sent them yet?", "My balance didn't change after I transferred some money.", "Please explain to me the process of getting a virtual card.", "What kind of fee is there to top-up my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}23{"query": "Am I able to track the card that was just sent to me?", "pos": "How long does it take for me to get my new card?", "neg": ["What are the auto top-up policies?", "What am i missing to verify my id?", "I don't know where this debit transaction on my statement came from.", "Is there any way for you to find my card?", "How long will it take for the money to reach my account?", "Can I top up with Google Pay?", "Where is this card accepted?", "Why was my transfer stopped ?", "My bill shows the same charge more than once", "Why was my transfer charged a fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}24{"query": "What's the reason my new card hasn't come?", "pos": "I don't have my card after 1 week. What are my next steps?", "neg": ["I need a number of disposable cards everyday.", "My card is missing.  Please help.", "Help me unblock my PIN.", "I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct.", "What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?", "What are the steps for changing my passcode?", "I tried to purchase airline tickets online this morning and my card information isn't working. Is there something going on with my account?", "If I have a physical card can I link it?", "My top-up was cancelled and I am writing to ask if I need to complete the 3D Secure authentication section before I submit it.", "I did a transfer and was charged a fee that I shouldn't have been!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}25{"query": "Is my card lost? I am still waiting for it to be delivered.", "pos": "Is there a way to track the new card you sent me?", "neg": ["Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past.", "Can I get information on topping up?", "why was i charged a fee to transfer", "Where do I go to change my account details?", "If I need delivery on a certain day, is that something that could be accommodated?", "I can't enter my passcode.", "I have multiple of the same transaction", "What is the purpose for verifying my identity?", "I want to cancel my account.", "I wanted $100 but only got $20"], "instruction": "Given an online banking query, retrieve another query with the same intent"}26{"query": "how to track the card you sent", "pos": "Why have I not gotten my new card?", "neg": ["Help me to set up contactless payments.", "The ATM won't let me take out cash", "My ATM withdrawal was cancelled", "What is this card payment, I do not recognize it.", "Would I get a Visa or Mastercard?", "Where can I find the verification code for a top-up?", "The card is non-functional.", "I got charged in double and want a refund", "Do I need to verify my top-up card?", "Is it possible to go ahead and log in, although I have not been confirmed yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}27{"query": "What's the card you sent me's tracking number?", "pos": "Where is the card I ordered 2 weeks ago?", "neg": ["The cash withdrawal I took seems to be off. The exchange rate is wrong.", "What's up with verifying top-ups?", "My product hasn't arrived even though I ordered it a while ago. I want a refund!", "This place has been too much work so I'd just like to close out my account & be done.", "Can I reactivate a card?", "There are duplicate transactions on my account", "I used my card to make a payment and wondered why the payment was reverted?", "Can I top up with Google Pay?", "A refund for a recent return has not arrived on my card.", "I see an unfamiliar payment on my statement."], "instruction": "Given an online banking query, retrieve another query with the same intent"}28{"query": "Is there a tracking number for the card you sent me?", "pos": "My card never arrived.", "neg": ["I don't know if I made this payment on my card.", "Has my top-up gone through?", "I am upset with your service.  Please delete my account.", "I found my lost card. Am I still able to use it?", "Why am I being charged a fee on a card payment?", "Card payment has be declined.", "I do not recongize a payment in my account.", "What exchange rates do you use?", "Why did you charge me extra for withdrawing money?", "I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}29{"query": "What do I need to do to get my new card which I have requested 2 weeks ago?", "pos": "How can I periodically check the delivery of the card you sent?", "neg": ["I made an ATM withdraw it didn't give me the amount I asked for but is showing a withdraw for that amount.", "The transfer on my account is not showing up.", "My things were stolen and I need to know if I can still use this app.", "Will I be fined for topping up by transfer?", "I have not received my pin yet", "Do you have any age limit?", "It's only been a few weeks my my top-up got cancelled", "I just found a payment from a while back in my account that I didn't make.  Can I still dispute it even though it was a couple of months ago?", "Can you explain the transfer fee that I was charged?", "I think a fee was applied for paying with a card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}30{"query": "When will I recieve my new card?", "pos": "Is it possible to track the card you sent me?", "neg": ["How do I turn on my new card?", "Do you charge extra for topping up with a debit or credit card?", "Why am I being charged the wrong currency exchange when I purchased something abroad?", "I recently reported my card as missing/lost, and I just found it. Can I still use it?", "I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did?", "The app is showing mt withdrawals that aren't  mine.", "Says that my top-up is incomplete?", "help, lost my card", "My product was faulty.", "I can't recall my password."], "instruction": "Given an online banking query, retrieve another query with the same intent"}31{"query": "A card has been sent to me, how do I track it?", "pos": "Can I track my card while it is in the process of delivery?", "neg": ["Will you charge me if I top up by card?", "Which currencies can I use to add money?", "I don't think I should have been charged a fee to use my card.", "I have been charged a pound for something that appears on my statement", "When I was transferring money I was charged extra why?", "Is there a longer processing time for international bank transfers?", "Am I able to do top-ups with Google Pay?", "I lost my card. Can you help me?", "Transfer isn't working?", "How much is it to buy another card? I was hoping to buy another one."], "instruction": "Given an online banking query, retrieve another query with the same intent"}32{"query": "Will I be able to track the card that was sent to me?", "pos": "Will I have to wait much longer for my new card to arrive?", "neg": ["I haven't received my virtual card yet!!", "I was charged a fee for a transfer. Where did it come from?", "My top-up has been reverted and I would like to know why.", "Is it possible to get a physical card?", "I attempted to enter my pin to many times.", "My money disappeared right when I tried to top up", "On my disposable card, is there a transaction limit?", "why top up is not working even if I got my American Express in Apple Bay?", "I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?", "I want to cancel a purchase"], "instruction": "Given an online banking query, retrieve another query with the same intent"}33{"query": "How long should it take for my new card to arrive in them mail? What should I do if I never receive it?", "pos": "How long will it take for me to get my card?", "neg": ["I deposited cash into my account and I'm having trouble seeing it on my account.", "What do I need to know about topping up?", "Can this app exchange American and English currency?", "Who can have access to top up my account?", "I need this item refunded", "In the app, how can I make it show the new card that arrived?", "How long will my transfer be pending for?", "How many disposable  cards are available per account?", "Do I have to go to the bank to change my PIN?", "What is needed to activate my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}34{"query": "My card never arrived.", "pos": "I need to track the card sent to me.", "neg": ["My card's expiration date is close.", "How do I switch to a different currency?", "My card keeps getting declined when I try to use it.  I would like to top-up, but it is not going though.", "I want to use cash to top up.", "Can I change my PIN without going to a bank branch?", "I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.", "I want to shut down my account as soon as possible.", "My card is expiring, how do I get a new one?", "Help!  There is a cash withdrawl on the account that I didn't make!", "Where should I look for my PIN number at?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}35{"query": "I was issued a card about a week ago. why hasn't it come in yet?", "pos": "Is it possible for me to track the card is was mailed to me?", "neg": ["Will there be a charge for exchanging foreign currency?", "How come there is a duplicate charge on my card?", "I was charged several times for something", "Can you explain why I was charged extra when I used the card?", "Close down my account.  I don't like your service.", "I have not seen any changes in my account balance(s) after making a transfer.", "I did a money transaction and dont have a receipt", "I have yet to receive my virtual card", "I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it?", "I tried to buy something online yesterday but it kept saying declined. Tried another time today but same thing happened. What's Broken?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}36{"query": "Is it possible for me to track the card is was mailed to me?", "pos": "I would like to track a card sent to me, how do I do that?", "neg": ["Is it possible to get a physical card?", "Please delete my account immediately.", "I'm trying to purchase crypto via the app. I haven't been able to get it to go through. Am I doing something wrong?", "i need help finding the auto top up option.", "What do you think of the exchange rate?", "I'm waiting for a money transfer to show, still.", "Why do I see a random withdrawal in my app?", "How do I add my new card?", "I recently deposited a cheque and cannot find the cash from it.", "Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}37{"query": "Can you tell me why I haven't received my new card?", "pos": "How do I track the card you sent me?", "neg": ["My phone was stolen yesterday, can you help me with this?", "There should be a cash withdrawal that I haven't seen yet.", "Can you  tell me how to get AUD not GBP?", "There is a payment with my card which i definitely did not make by me .Never seen that it before.", "Can I reset my PIN if it is blocked?", "Why was I not able to take cash from the ATM?", "I lost my phone.  What do I do to block someone else from using my account?", "Are cards from the US accepted?", "Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.", "Help! I've forgot my app passcode!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}38{"query": "I still haven't received my card after two weeks, is it lost?", "pos": "Where is my new card if I haven't received it yet?", "neg": ["I am still waiting for a transfer to show", "What countries do you operate in?", "How do I set up my card PIN?", "I can use this card at which ATMs?", "Someone else made a Direct Debit transaction on my account", "Can you send me more cards for my account?", "Where's the button to top up with a cheque?", "There is an unexplained $1 charge on my statement, can you please explain this to me?", "What is the max top-up?", "how do i dispute a payment I didnt make"], "instruction": "Given an online banking query, retrieve another query with the same intent"}39{"query": "Is there a way to track my card?", "pos": "How do I track the card you sent to me?", "neg": ["Why is my top up not completing?", "What transfer methods do you accept?", "I'd like to know what the foreign exchange rate will be.", "I was charged an extra pound for no reason. Why is that?", "I found my lost card. Am I still able to use it?", "An extra pound was charged!", "What is the estimated time on an urgent transfer from China?", "How do I order another card?", "I tried to top off using the card, but the money just disappeared?", "My refund is not showing."], "instruction": "Given an online banking query, retrieve another query with the same intent"}40{"query": "I haven't gotten my new card.", "pos": "I have been waiting over a week. Is the card still coming?", "neg": ["Do I get any sort of discount on volume for a lot fo currency exchanges?", "Is there any way i get a disposable virtual card as well?", "Is there an additional charge to exchange currencies?", "Are there any top-up limits that I must follow?", "How can I top up my card with another card?", "I wanted $100 but only got $20", "My virtual card is just not going through.", "What is going on? I have checked over and over and the details of my account are right. Why is my transfer still pending? It's 2018 not 1818. Transfering money to another country can't be that hard.", "My transfer is failing when I try to do it.", "Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}41{"query": "Does the card you sent have a tracking number?", "pos": "Is a tracking number available for the card that was just sent?", "neg": ["I purchased something while traveling, and the exchange rate applied was wrong.", "Why can't I make multiple payments with my virtual card?", "Where do you export the cards to?", "Are you able to delete my account?", "Can I use a transfer to receive my transfer?", "I lost my phone! Will my card still work?", "I think someone has hacked my card!", "I think I was wrongly charged in a recent transaction when I used my card.", "What do I need to do to link my new card for my account?", "Can I change or hold different currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}42{"query": "My card hasn't arrived.", "pos": "Where is my card?", "neg": ["I did a transaction to a wrong account!", "Can the card be mailed to Europe?", "I want to top up from my Apple Watch, can I?", "Can turn my money into another currency?", "Do I get charged for withdrawals?", "What should I do if I think someone stole my details and used my information to make some transactions?", "What is the system for determining the exchange rate?", "Can I use a Visa or Mastercard?", "I noticed that there was an extra charge fee on my account. Could You explain to me why?", "Can you tell me what this cash withdrawal is?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}43{"query": "Where is the tracking number for the card?", "pos": "I haven't received my card and am worried it is lost.", "neg": ["Why was I charged a fee for debit or credit card payment?", "Why are fees charged for cash withdrawals? I went to withdraw some money earlier today after shopping. There's a new fee that there.", "Do you know when the withdrawal will show?", "How much can I top up in a day?", "I was needing you to see if the exchange rate is correct from when i got cash", "My card is due to expire soon.", "I want to set up an auto top-up", "I want to open an account for my children", "Why did the ATM eat my card?", "pending transaction?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}44{"query": "Why have I not gotten my new card?", "pos": "Is there a way to track the delivery of my card?", "neg": ["what are the exchange rates for foreign currency ATMs", "I wasn't able to do a transfer to an account", "I need to order a new virtual card, how do I do that?", "Where do I scan my card?", "Please tell me how to change my pin.", "I want to apply for a Visa card.", "Please tell me how disposable virtual cards work?", "I made a transaction, but I made it to an account I didn't mean to make it to.", "I was wondering why my payment hasn't gone through yet, its been a while.", "i am express delivering my card to the us, how long will that take"], "instruction": "Given an online banking query, retrieve another query with the same intent"}45{"query": "I have been waiting over a week. Is the card still coming?", "pos": "I haven't received my card and am worried it is lost.", "neg": ["I did a transfer.  What is the extra fee?", "When will my virtual card arrive?", "Do you ship your cards anywhere?", "How do I verify my new card?", "Transfers can take up to one day to process before departing for the beneficiary accounts. Please confirm that you've entered your account details correctly. SEPA transfers can take up to two working days, while SWIFT transfers can take up to five working days.", "Can you tell me when my card will arrive?", "How are your exchange rates calculated?", "I've tried using my contactless in several locations today and it's not working anywhere. It seemed fine before. How do I get it to work again?", "I have not received my pin yet", "How do I go forth on holding money in multiple currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}46{"query": "What's go on, where is my new card?", "pos": "If I ordered my new card last week, how much longer should I wait to receive it?", "neg": ["Where can I get money from my card?", "How do I set up my card PIN?", "My details need to be changed, how can I do so?", "How would I go about getting a physical card to use in stores?", "Why is it saying my card payment is declined when I made it?", "I need help verifying my identity.", "How long will it take for a bank transfer to show up on my account? It's been a couple hours but I havnt seen anything yet. Also it's from a UK account if that makes any difference.", "Why did I not get the amount I specified at the ATM?", "What do I do if I find a debit charge that I know I didn't do in my billing statement?", "Why is there a fee for getting cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}47{"query": "how can i track card you sent", "pos": "It's been two weeks and I haven't gotten my card, what do I do?", "neg": ["Questionable transactions on my account.", "After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate?", "The app reverted my top up", "Should my top-up be completed by now?", "Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?", "I requested for a top-up but it has not reflected", "Where can I pay with my card?", "My card will expire soon, do I need to order a new one?", "Even though I made a cash deposit, I am not seeing it in my account.", "Can I convert currency with the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}48{"query": "What do I do if I still have not received my new card?", "pos": "Is there a way to track the delivery of my card?", "neg": ["I was getting some cash out of the ATM but it cancelled on me without warning.", "I found the card I thought I lost this morning. Can I reactivate this card?", "help my money isnt showing up", "I need a disposable virtual card.", "Tell me how to replace my expired card.", "I believe my exchange rate is incorrect", "In my account I noticed my ATM withdrawal is still pending", "I don't have any idea what's going on but all of my transfers keep getting declined. I have double-checked over all of my recipient names and they are correct.", "i have been trying to top up my account with a check but it won't work", "I just checked my statement and saw a $1 charge, why is it there?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}49{"query": "I am still waiting on my card?", "pos": "i havent got my card", "neg": ["How much do I have to pay to accept an international transfer?", "The ATM did not give me my card back?", "Can I have a Visa card?", "IS there a fee to exchange currency?", "Can you tell me my code to get into the app?", "Can you please explain why I was charged an extra fee for my transfer?", "Do you know the reason why my card payment was declined?", "How do i set up my credit card to send transfers?", "Why has my top up not gone through yet?", "My account statements show a debit payment that I didn't make it's from some time ago I need to know if it is disputable."], "instruction": "Given an online banking query, retrieve another query with the same intent"}50{"query": "Am I able to track a card that has already been sent?", "pos": "My card was supposed to arrive, but hasn't?", "neg": ["how do I link an old card?", "Why do you need my name and ID", "What happens when a beneficiary can't receive my transfer?", "The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?", "Do you charge extra for exchanging currencies?", "Somebody stole my wallet and is using my card! Can you do something so they can't keep taking my money?", "I just got a new card how do I get it to start working?", "Do you know the rate of exchange?", "Why is your exchange rate different on different days?", "Why is there an extra fee on a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}51{"query": "Is there a tracking number for the card?", "pos": "How much longer is it going to take to get my new card?", "neg": ["Do I need to re-apply to order a new card when my old one's about to expire?", "I did not get all the cash at ATM.", "I need to cancel a transaction on my debit card.", "Are EUR exchanges allowed?", "Where is this card accepted?", "why have I got a pending transfer? I'm confused!!", "The app says my transfer failed", "Why won't you let me name X as a beneficiary?", "If I need more than cards will I have to pay a fee to receive them?", "Is there a fee to top up by bank transfers?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}52{"query": "I'm still waiting for my card that was issued a week ago. What should I do?", "pos": "Is there a reason my new card hasn't arrived yet?", "neg": ["Can you explain the various transaction times shown on my statement?", "why is a transfer to beneficiary not possible?", "Why isn't the transfer to my account showing up?", "Why is the payment I made still pending?", "My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?", "I got charged twice with a duplicate card. How do I resolve this?", "Can you please tell me why I cant get money from the ATM?", "I was given the wrong amount of cash", "I am waiting for the money to enter my account. How long does it take?", "What is the rate for exchange fees?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}53{"query": "I've been waiting a while for my card, is there a way to know when it will arrive?", "pos": "What's the expected wait time to recieve my new card?", "neg": ["I withdrew cash and was charged", "Why was my withdrawal declined", "Is there a limit on the number of times I can use a disposable card?", "The ATM only gave me 10 pounds when I withdrew 30. What do I do?", "Is it possible to change from AUD to GBP?", "I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as \"pending\", it never changes, and now I'm thinking someone's hacked my account!", "What is this $1 charge on my account?", "I made a bank transfer but it doesn't seem to have gone through?", "Would it be possible for me to get a second card?", "Unusual direct deposit"], "instruction": "Given an online banking query, retrieve another query with the same intent"}54{"query": "My card has not been delivered yet and its been a week since I ordered it, please help", "pos": "How much longer is it going to take to get my new card?", "neg": ["I need a single use card for shopping online", "How can I setup automatic top-up?", "How long before I can see that my cash withdrawal has taken place?", "Is it possible to hold money in multiple currencies?", "I bought something online and it says there was a fee to transfer money. Isn't that free?", "How long will it take for the money to reach my account?", "Hello, I recently ordered an item and I need help with cancelling and processing a refund as soon as possible. It's very important that I get my refund quickly.", "The contactless payments are not working.", "What am I supposed to do if the funds haven't show up from a transfer completed this morning?", "I used my card to top-up but the money is gone!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}55{"query": "I haven't received my card and am worried it is lost.", "pos": "How long does it take for me to get my new card?", "neg": ["Why was I not able to take cash from the ATM?", "What is the process for activating my new card?", "The app is having trouble verifying my identity.", "My cash transaction isn't showing on my receipt", "Can you tell me why a refund I'm owed is not showing on my statement?", "Do I pay extra for exchange?", "I have transactions that I don't recognize - I think someone is using my card.", "How do I fill out the identity check?", "Where are you present globally?", "There is a strange charge on my debit statement"], "instruction": "Given an online banking query, retrieve another query with the same intent"}56{"query": "My card has not come in the mail yet.", "pos": "What's the expected wait time to recieve my new card?", "neg": ["Why did the transfer fail when I attempted to do it earlier?", "I am sure I have plenty of money to transfer but my transfer is being declined.", "I made a purchase with my card and I was charged a fee for using it", "The top-up did not go through.", "A pending charge of 1L appears on my statement.  Please explain as I have not made a purchase for that amount", "It's been some time ago that I placed an order and it just isn't coming. At this point just give me back my money because I'm not paying them.", "What is the function of the disposable cards?", "Can i choose a specific delivery date?", "Why won't my card work anymore?", "I would like to know if I can top up with Google Pay."], "instruction": "Given an online banking query, retrieve another query with the same intent"}57{"query": "Can you track my card for me?", "pos": "Is there a reason my new card hasn't arrived yet?", "neg": ["Is it possible to have more than one disposable card?", "I bought something online a week ago and i never got it in the mail.Can I just get my money back now I don't want to keep waiting on something that isn't going to show up.", "Is something wrong with my account, my balance didn't change after I transferred some money", "Why didn't my card payment work?", "I just got a new card how do I get it to start working?", "How much can I top up in a day?", "Since I got married, I need to change my name.", "My money hasn't been deposited yet. When will it be?", "How do I verify my new card?", "Can I top up my account with Google Pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}58{"query": "Why haven't I gotten my new card?", "pos": "My card hasn't shown up yet.", "neg": ["I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong?", "Let me know when I get charged extra for payments. I saw on the app a fee I wasn't forewarned about.", "Why would a merchant revert a card payment?", "I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take?", "Will it cost extra to add money to an international card?", "Can my friends top up my account?", "Do you also have this extra fee on your statement?", "I want to link to my card card with you, how?", "I did a payment but the app cancelled it.", "What is the verification process for my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}59{"query": "My new card has not been delivered to my home yet. What is going on?", "pos": "When will I get my new card?", "neg": ["Why do you need all these details about my identity?", "What is the purpose for verifying my identity?", "Does it cost anything to top up?", "What should I do if my card payment was cancelled?", "I received a fee I should not have.", "One of my card payments has reverted", "Hello I changed my mind and really need a refund on something I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.", "Why did my money disappear when I topped up??", "Top up keeps failing", "Is it normal to get charged extra when i use my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}60{"query": "Where is the card I ordered 2 weeks ago?", "pos": "If I ordered my new card last week, how much longer should I wait to receive it?", "neg": ["I did not receive my full withdrawal amount", "How about disposable virtual cards?", "Can you please assist me in Apple Pay, in getting Top Up to work?", "why would i be declined if i had money iin my account", "How much does currency exchange cost?", "I tried to top up my account and it didn't work", "I went to do a transfer and it was declined.", "Are there any top-up limits involved?", "Your service is bad.  Close my account.", "I need to cancel a transfer"], "instruction": "Given an online banking query, retrieve another query with the same intent"}61{"query": "I don't have my card after 1 week. What are my next steps?", "pos": "My card hasn't came in the mail yet?", "neg": ["Please explain how I use the disposable cards?", "let me know how many disposable cards I can have?", "I tried to top up with my card but it was declined. I was able to a couple days ago and it worked. Is something wrong? Can you check it for me please?", "Can I choose between Visa and Mastercard?", "I am having trouble withdrawing cash.", "Why hasn't my withdrawal shown on my statement?", "Do you support all countries?", "how long does a US transfer take", "what is source of my money", "Is it ok for a friend to send me money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}62{"query": "How can I see the progress of delivery of the card that was sent?", "pos": "Can I track my card while it is in the process of delivery?", "neg": ["I want a Mastercard, instead.", "Why won't the ATM let me withdraw money?", "I just pulled money out of the ATM and was charged a fee, WHy?", "My card is about to expired what will happen?", "I have done a transfer within the country a couple days ago, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.", "Why was a payment cancelled on my account?", "Will I be charged for a top off transfer?", "Cash has been deposited this morning but it hasn't came through.", "So, my transfer is showing as pending, when will it actually go through?", "I will not be able to verify my identity."], "instruction": "Given an online banking query, retrieve another query with the same intent"}63{"query": "On the card that is coming, what's the tracking info?", "pos": "can you share card tracking number?", "neg": ["Why do you need my name and ID", "Is there an automatic top up feature?", "I do not understand why my pass-code is not working.", "What happens if the ATM doesn't give the right amount of money?", "How do I activate my card so I can start using it?", "Can it add money every so often automatically while I travel?", "Transfer declined.", "I found a direct debit I would like to dispute", "Why does my identity need verification?", "Are there any charges for receiving money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}64{"query": "Where is my credit card that was to be mailed?", "pos": "My card isn't here yet.", "neg": ["top up google pay, is it possible?", "I made a top up yesterday but it's still pending.", "I'd like to open an account for my children. How can I do that?", "Are SWIFT Transfers available at this bank?", "Why was my payment declined? I keep trying my card but it's not working.", "I received a fee for obtaining cash, is this correct?", "My virtual car is not working.", "I just got a new card, and I want to know how to activate.", "help, lost my card", "I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer."], "instruction": "Given an online banking query, retrieve another query with the same intent"}65{"query": "Can I get an update on my replacement card?", "pos": "Can you help me track my card?", "neg": ["Is there a fee for transferring money", "Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming.", "What do I owe for a new card?", "I'd prefer to use my American Express when putting funds into my account.", "Can money be exchanged from one currency to another?", "Will I be charged if I add more cards to the account?", "Where do you mail physical cards?", "I suspect someone used my card.", "There is a withdrawal on my account I didn't make.", "Did I do something incorrectly? Where is my top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}66{"query": "My card hasn't shown up yet.", "pos": "How long does it take for me to get my new card?", "neg": ["I'm not sure what is going on here. I've received payment back into my account  for an item I've already received, from about 2 weeks ago.", "How old can one use your service?", "Please help me.  My card is missing.", "While abroad, I got cash, and the exchange rate applied is wrong.", "For what reason is my transfer still pending now?", "i asked for 100 only got 80", "A strange card payment, I do not recognize it.", "I want a refund on this.", "Can I use a different bank ATM than my own?", "Make me understand why I am charged an extra fee when I use the ATM."], "instruction": "Given an online banking query, retrieve another query with the same intent"}67{"query": "WHAT IS THE SOLUTION OF THIS PROBLEM", "pos": "How long does it take for me to get my new card?", "neg": ["The card I thought was lost was just in my jacket, so can I reactivate it since I found it this morning?", "Help! My card isn't working at the ATM and I know I used the right PIN. Trying to get my money.", "What is the charge for paying with my card?", "I just had a look at my statement. Why have I been changed for using the ATM?", "Tell me why there is an extra charge when I used an ATM?", "I can't use my card for anything", "My salary is in GBP, is this something I need to configure?", "What do you require to verify someone's identity?", "Could you tell me what your exchange rates are?", "What can I and can't do with the disposable cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}68{"query": "How can I track my card's delivery?", "pos": "why hasnt my card come in yet?", "neg": ["How long until my card will get here?", "Hi,  One of payment is still coming as pending for which i have already paid by card. I guess it did not processed, could you please check and update me.", "How do I verify my new card?", "The App shows a fraudulent payment made on my account.", "Can I reset my PIN if it is blocked?", "I'd like to transfer funds using my credit card.", "How can I reset my passcode?", "Please help! I need a refund on a transaction on something I bought and I need the refund right away!", "I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?", "I need to urgently transfer something from China. How long will it approximately take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}69{"query": "Can I track the card you sent to me?", "pos": "Where is my new card if I haven't received it yet?", "neg": ["Why do I have a strange payment on my statement?", "I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives", "How long does it take to transfer from china? Is there a way to transfer it quickly, I need it urgently?", "The exchange rate for my withdrawal was wrong.", "is there a reason that my payment didnt go through", "How do I find the code needed in order to verify my top-up card?", "Can I be charged for exchanging foreign currency?", "A seller is stating that they haven't received money yet when the money has already deducted from my account.", "What fiat currencies can I use for holding and exchanging?", "I see a charge of 1L I do not recognize on my statement"], "instruction": "Given an online banking query, retrieve another query with the same intent"}70{"query": "How do I track the card you sent to me?", "pos": "Was there a number to track that I could get?", "neg": ["I must make several disposable cards per day.", "Can you check if my money has reached my account since it is not showing up yet?", "What flat currencies do you use for holding and exchanges.", "My card is expiring soon.", "Is there any limits I should know about if I'm going to use a disposable virtual card?", "The ATM I'm standing in front of only gave me 10 pounds rather than the 30 pounds I wanted. The app shows I took out 30 pounds also. What do I need to do to fix this?", "What is the process for setting up and account for my child?", "Can I get information on topping up?", "How old do you need to be to open an account?", "Where can i exchange between GBP and USD"], "instruction": "Given an online banking query, retrieve another query with the same intent"}71{"query": "My card hasn't arrived yet. What do I do?", "pos": "I need to find out where the card is that I ordered.", "neg": ["Why is my money not in my account. I have already sent it out.", "Hi, I'm trying to purchase a flat and I'm needing the first payment for the mortgage to go through on the flat I'm trying to buy. For some reason I keep getting an error.can you assist in making this transfer? What is going on?", "Does it cost anything to get a new card? Mine's about to expire and I'd also like to know how long it takes to get the new one.", "How come I can't seem to verify my id?", "Will I get charged fees when I add money with an international card?", "What is the function of the identity check", "Can I use my account before the identity verification is complete?", "Even though I made a cash deposit, I am not seeing it in my account.", "There was a transaction this morning that I'd like to reverse.", "Why was I charged a fee on a cash withdrawal?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}72{"query": "I know I'm getting a new card but would like know when I can expect to receive it.", "pos": "Is there a reason my new card hasn't arrived?", "neg": ["I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.", "I didn't see the money I added to my card.", "I see a direct debit transaction in the app that is not mine", "Can I transfer my payroll to the bank?", "I need to get visa and mastercard", "What is the process for activating a new card.", "My transfer into my account isn't showing up.", "I've tried many times to make a payment, but it's not going through.  What's wrong?", "I'm travelling abroad but I've run into a situation where I need to change my PIN immediately. Can I do this from here?", "Why is it necessary to verify the top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}73{"query": "I am still waiting for my card.", "pos": "Is it possible to track the card you sent me?", "neg": ["Do I need to verify the top-up?", "how long does it take for a transfer to arrive", "Can I change my PIN without going to a bank branch?", "I got a new card, how do I link it?", "think someone is using my card with permission", "I've been waiting for a top up to come through for over an hour and I need the funds now.", "I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't.", "How do I update my address?", "I need to know which fiat currencies I can use with you.", "What is the process to change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}74{"query": "How long does it take to recieve my new card?", "pos": "where is my new card?", "neg": ["Why am i being charged for withdrawing cash funds?", "I do not like this, I made a simple transfer but I have an additional charge for doing so.", "Why can't my beneficiary get access?", "How long does it take for something to be delivered to the U.S?", "The app declined my top up. What did I do wrong?", "I put some money in my account the other day but now its gone? Why is this?", "How can I get cash back? The ATM just gave me the wrong amount that I've been actually charged though...", "How long will it take to verify my account?", "What do I have to do to get the contactless to work?", "I have my card now how do I activate it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}75{"query": "My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do?", "pos": "Can you help me track my card?", "neg": ["What is the process for transferring money into my account?", "my identity hasn't been verified and i can't edit my details, what's next", "How do I locate my PIN now that I have my card?", "I sent a payment but it isn't showing up in the app", "Can I make a withdraw in my home currency at an ATM? I'm on vacation and am a bit worried because I don't have cash with me. Is it possible to withdraw here without any additional costs or fees?", "What is the process for activating my new card?", "I do not recognise the card payment.", "How long will the $1 charge show as pending?", "I need a hand here, I need to top up cash.", "Are you only able to get a card if you're in the UK?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}76{"query": "Is there a reason my new card hasn't arrived yet?", "pos": "How long does it take for me to get my new card?", "neg": ["I was charged a fee when withdrawing cash, can you explain why?", "Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending", "Am I limited on the amount of disposable cards I can possess?", "In the App I see a payment that is not mine.", "I only got $20 of the $100 that I attempted to withdraw.", "How will I receive my PIN?", "I am looking to transfer some money from my other bank account into this one.", "How long does transfer from the US take?", "My card got stuck in an ATM.", "I have checked the account information several times to be sure that it is correct, but the in country transfer I did a few days ago still has not appeared! What is the hold up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}77{"query": "I would like to track a card sent to me, how do I do that?", "pos": "I ordered my card but it hasn't been delivered yet", "neg": ["How soon do cards arrive after I order them?", "I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?", "How can I put more money into my account?", "I can't see the transfer that I put in.", "I'm having difficulties changing AUD for GBP. How do I do this?", "I am not comfortable verifying my indentity.", "Where can I pay with my card?", "Can I use app to unblock my card?", "My card is almost expired.  How fast will I get a new one and what is the cost?", "I don't see a code anywhere on my top-up card? Where can I find it? I need to verify!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}78{"query": "It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?", "pos": "My card was supposed to arrive, but hasn't?", "neg": ["can i get a physical card online", "I had trouble with an incorrect rate being applied when using the ATM with foreign currency.", "Can my children open an account?", "I may have entered the PIN wrong and the account is blocked.  What do I have to do to get it unblocked.", "I would really like a physical card.", "Please help me as my online payment is getting declined since yesterday while i am trying to purchase something online.", "Why didn't my transfer get to the recipient?", "Why have my top ups been canceled?", "How do I get started when I get my card?", "I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}79{"query": "When did you send me my new card?", "pos": "Is it possible to track the card you sent me?", "neg": ["My credit card transaction was declined for a loan payment.  Can you tell me why?", "I must make several disposable cards per day.", "on my statement there is a payment that I don't recognise", "I've just moved and I need to change my details", "How does on apply fora refund on an item he ordered? I ordere an item and have not received it yet so i want to cancel it and get a refund", "do i have to wait for a physical card before i get my pin", "How do I fix a payment that was reverted", "How come I got blocked for entering wrong pins?", "My identity is unable to be verified.", "Why hasn't a transaction I did to my friend arrived yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}80{"query": "I'm still waiting for my new card.", "pos": "If I ordered my new card last week, how much longer should I wait to receive it?", "neg": ["the product is not working, can I get a refund?", "Why isn't this accepting my identity?", "When will my transfer finish pending?", "Can you tell me what this cash withdrawal is?", "Help my activate my card.", "Can you tell me why the transfer isn't showing up on my account?", "Why is there a random payment in my statement?", "My transfer to my account is missing.", "I want a refund on the things i bought", "I have an unknown charge."], "instruction": "Given an online banking query, retrieve another query with the same intent"}81{"query": "Can the card was sen to me be tracked?", "pos": "I'm still waiting for my card.", "neg": ["I desperately need to top-up my card, so why is it being declined? Can you solve this for me? I need to use my card immediately!", "How do I terminate my account.", "I withdrew cash and I think the exchange rate is wrong.", "Where do I unblock my PIN?", "I have been trying to make transfers to another account but I keep getting a declined notice. I have checked all of my information more than once and my information is accurate.", "Why did you charge a fee when I withdrew from an ATM?", "When can I expect my card?", "I'm not sure where this charge came from.", "What should I do if my card payment was cancelled?", "My refund isn't going fast enough."], "instruction": "Given an online banking query, retrieve another query with the same intent"}82{"query": "i havent got my card", "pos": "When will I get my new card?", "neg": ["How do I verify the top-up card?", "Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.", "How do I discontinue my account?", "I am in the EU. Can I get one of your cards?", "I am seeing in the App a diret debit that its not mine", "My ID verification hasn't gone through yet, but can I use my account anyway?", "My card is expiring, how do I get a new one?", "Online banking is not showing my cheque or cash deposit so the balance is incorrect.", "Help me get the virtual card working.", "I managed to drunken block my card :(( Help!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}83{"query": "I thought I would have received my new card at this point.", "pos": "Can you please tell me where my card is? I ordered it 2 weeks ago!", "neg": ["My payment had a wrong exchange rate.", "I just got married and need to change my name on the account", "I returned something to a  store but can't see my refund.", "Which ATMs accept this bill of fare ?", "My payment came back for something i'm trying to buy online? it's been doing it for two weeks.  do you know what the issue is?", "can you top up your account automatically", "How long will it take to get to the US?", "What value can I get for my currency?", "Can you tell me what this cash withdrawal is?", "what countries can i use my card in"], "instruction": "Given an online banking query, retrieve another query with the same intent"}84{"query": "When will I get my new card?", "pos": "I ordered my card but it still isn't here", "neg": ["Cancelling a transaction", "My card payment says pending and it hasn't changed", "I want to choose a new PIN.", "what is the correct exchange rate for getting cash", "I think someone stole my card number and brought stuff in different places that I have never been to. I need to suspend any further purchase on my credit card.", "My transfer was wrong, are you able to stop it before it goes through please?", "How long does it take for money to transfer?  I sent some to a friend and it hasn't gone through yet.", "How do you figure out the exchange rate? Can you explain why I got less money than expected?", "Can I use visa or mastercard with your service", "How do I change my card PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}85{"query": "Can I track the card that you sent me in the mail?", "pos": "Why haven't I received my new card yet?", "neg": ["What currencies can be exchanged in the app?", "I just replaced my phone but how do I use my card information?", "DO you know the reason for the identity check?", "Last Saturday, I was charged extra for the exchange rate on my payment. Is something wrong?", "My card payment has not been withdrawn from my account", "What do I do after my card expires?", "How can I prove the source of my funds?", "I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?", "My card was not accepted in a shop", "I think my top up has been reverted"], "instruction": "Given an online banking query, retrieve another query with the same intent"}86{"query": "What is the expected delivery date for my card?", "pos": "can you share card tracking number?", "neg": ["How are top-ups verified?", "My card hasn't been working when I try to use it.", "I can't get the ATM to give me any cash", "My transfer went through, but it seems to be caught up in a pending status.  This was very important that it got done quickly, can you give me a status update on how long it will take?", "It appears my transfer was declined.", "Please provide me with the restrictions of the disposable cards.", "Why wouldn't the ATM give me cash?", "I tried to make a top-up and it was canceled, why is that?", "I think I got charged twice for the same thing", "Why was my card payment reversed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}87{"query": "Should I keep waiting for my card to be delivered?", "pos": "Where is my card?", "neg": ["I got less money than I asked for.", "How much transactions do I get with a disposable card?", "Can you  tell me how to get AUD not GBP?", "Is there a reason why my virtual card won't work?", "I'm going to cancel a purchase.", "I did a transaction this morning and now I want to cancel it.", "Is there a charge for topping up by card?", "Why are my transfers getting declined?", "I dont have identification", "Is there a charge for top-ups?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}88{"query": "Is there a way to track the new card you sent me?", "pos": "My card isn't here yet.", "neg": ["How to activate Google Pay for top up?", "A withdrawal is showing that I don't recognize", "my transfer isn't there", "Can I verify my identity?", "I was wondering why my payment hasn't gone through yet, its been a while.", "I tried to pay through my account but the payment is not going through. What's going on?", "After my checque or cash deposit, my balance didn't update.", "The machine gave me the wrong amount of cash.", "Why do you guys need to verify my identity?", "Is there a fee to get an actual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}89{"query": "I was supposed to receive my new card by now, but it hasn't came in.", "pos": "I need to find out where the card is that I ordered.", "neg": ["Is there a charge to use a Top up card in the US?", "What is the reason for the extra fee on my statement?", "Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now?", "Do you guys accept cash? Because i deposited some this morning and I can't see it in my account.", "How long does it take to activate the card, as it does not look like its working?", "I do not have the information to verify my identify.", "When will my cheque process?", "Can I use my card in another institutions ATM?", "I need an ATM right now!", "Why is allowance not being given to my beneficiary?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}90{"query": "How can I periodically check the delivery of the card you sent?", "pos": "Could you send me and up date on the arrival of my card?", "neg": ["I tried to buy something online but my funds were transferred back to my account. What is happening?", "Will I see fees from adding money with an international card?", "what is the time frame for transfers", "I see a payment on my statement for  a place I didn't make a purchase at.", "What is the pending payment on my card about?", "I was needing you to see if the exchange rate is correct from when i got cash", "Is exchanging currencies a feature of the app?", "What are the rules for a top-up?", "Why am I being charged a fee on a card payment?", "Why have I received a rebate for my payment after a week?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}91{"query": "I ordered a card and would like to know how to track the delivery progress of it.", "pos": "Could I get tracking on the card?", "neg": ["One of my card payments has reverted", "I am not happy with your service and request that my account be terminated!", "I would like to pay by cheque.", "Can someone assist me with activating my card?", "Just received my replacement card, what steps do i need to take to activate it?", "Can I possibly change my currency to another?", "I need to report a stolen card", "How can I check if I have received a refund if it is not yet on my statement?", "Why can't I see my top up?", "My account was charged twice for one purchase"], "instruction": "Given an online banking query, retrieve another query with the same intent"}92{"query": "Is there a reason my new card hasn't arrived?", "pos": "I still haven't received my card in the mail", "neg": ["I did not make a cash withdrawal that is on my statement", "What is the length of a transaction completion?", "Am I able to get both a Visa and MasterCard from you?", "Can I have a new card shipped to China?", "I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "Why do I need to verify my identity?", "Last week I put a cash deposit into my account and it is still isn't there.", "I can't find the PIN.", "I sent a payment but it isn't showing up in the app", "Why have I received a rebate for my payment after a week?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}93{"query": "Was there a number to track that I could get?", "pos": "Can you help me track my card?", "neg": ["How long does a payment show as pending before i should worry about it?", "I want to see what this fee is on my card payment.", "I updated by balance with a cheque yesterday but it isn't showing on my account. Did something go wrong?", "I'm not sure what is going on here. I've received payment back into my account  for an item I've already received, from about 2 weeks ago.", "I got less cash because of the exchange rate.", "I know there's money in my account, why did my account decline me?", "Will I get charged for sending out more cards?", "Can I top up using my cheque?", "Can you tell me about these disposable virtual cards?", "looking back on my transactions from a couple of months ago I have noticed a charge that is fairly large that I'm certain was not completed by me. I know it has been a while but can I please dispute this charge?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}94{"query": "Could I get tracking on the card?", "pos": "My card hasn't came in the mail yet?", "neg": ["How long will it take to transfer something from China?", "I have a cash withdrawal on my statement that I am unsure of.", "My card information seems to have been stolen! I don't know where these transactions came from and I've never even been to the city where they were made. I need my card blocked ASAP so this person can't keep using my card.", "I want to give a second card for this account to my daughter, would this be possible?", "I do not recongize a payment in my account.", "Recipient has not received the money", "I need a new login code", "I tried to withdraw $100, all it gave me was $20.", "How long does it take for a top up to be approved?", "My card is no longer lost. How do I enter it back into the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}95{"query": "Where is my card?", "pos": "Is a tracking number available for the card that was just sent?", "neg": ["I made an ATM withdraw it didn't give me the amount I asked for but is showing a withdraw for that amount.", "Can you tell me what are disposable cards for?", "Why didn't my top up work?", "I am not comfortable verifying my indentity.", "Is the fee with my cash withdrawal a mistake?", "Is it possible to access my phone from the hotel/", "If my card is going to expire this month, do I need to order a new one?", "Top up is not working even though I have my AMEX in apple pay.", "I'm waiting on a top-up, its still pending", "I tried to use the ATM with foreign currency. The conversion rate applied was wrong."], "instruction": "Given an online banking query, retrieve another query with the same intent"}96{"query": "Is a tracking number available for the card that was just sent?", "pos": "I still haven't received my card in the mail", "neg": ["Why is my ATM cash withdrawal not working?", "How can I change USD to GBP?", "Where can I activate my card?", "I want to take some funds from my other bank account and add them to this one.", "I haven't received my pin", "What all is needed for the identity verification?", "I see a $1 charge in a transaction.", "What does the €1 fee mean?", "It appears as though my card payment was duplicated. I paid at the store earlier today. The first time it was declined and the second time it worked. The app is still showing one of the payments to be pending. Please take one of these off because clearly the first was declined and is not correct.", "I cannot withdraw money from the ATM"], "instruction": "Given an online banking query, retrieve another query with the same intent"}97{"query": "What can I do to track the card you sent me?", "pos": "How much longer is it going to take to get my new card?", "neg": ["Why do you need to verify my identity?", "What is the fee on my statement for?", "How long do deposits take to appear? I've been waiting for more than a week and need the money!", "Someone stole my wallet a couple of hours ago now and they have taken money from my account. Is there any way that you can help so I won't lose any more of my money.", "I accidentally left my phone at the hotel so now I'm not able to use the app.", "I withdrew cash and I think the exchange rate is wrong.", "I would like to get a few more physical cards.", "I had transferred some money but the balance hasn't changed.", "i want to get a card but i live in the US", "My payment's stuck on pending."], "instruction": "Given an online banking query, retrieve another query with the same intent"}98{"query": "Could you send me and up date on the arrival of my card?", "pos": "Will I have to wait much longer for my new card to arrive?", "neg": ["I would like to reactivate my card that I previously reported lost. I located the card this morning.", "I sent money to a person and they haven't received the payment yet.", "What do I do about my expired card?", "I don't think that my top-up worked.", "why hasn't my cash arrived yet from my cheque?!", "I would like to change my personal details.", "What do I do if there is an electronic debit that is not correct?", "What went wrong when I tried to do my transfer?", "So, I am in the middle of purchasing a flat. I need the money for the first mortgage payment and it is not going through. I keep receiving an error. Can you find out what's going on and help me complete this transfer?", "I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}99{"query": "My card appears to have never arrived?", "pos": "I'm still waiting on my new card to be delivered!", "neg": ["Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Pls it's urgent", "My card is about to expire.  Where do I get a new one.", "I would like to cancel my order.", "Is topping up unlimited?", "Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?", "I got some cash at an ATM earlier, but now app is showing that I withdrew more than I did.  Help!", "Top up my card please, which y'all support?", "why is there a fee for a payment on my card?", "A WD was just made on my account, but it was not me and I still have my card.  What to do?", "Why can't I take money from my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}100{"query": "How long does it take for a new card to ship?", "pos": "Can you help me track my card?", "neg": ["What happens if my card expires?", "When will my transfer process?", "Why am I missing my refund", "What countries are getting support?", "What type of ID do you accept?", "Do you offer cards for those in other countries?", "My account was charged a debit payment I don't recognize.", "Tell my why my top-up is pending.", "I asked for a refund but its not here yet", "I have a cash withdrawal that says it's pending, why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}101{"query": "I want to find out what happened to my new card?", "pos": "I need to find out where the card is that I ordered.", "neg": ["My phone was stolen yesterday, can you help me with this?", "How do I activate my new card", "Please provide details on how to top up my account using transfer option", "My card is not working.", "Is getting my identity verified required before I can use my account?", "I tried to pay through my account but the payment is not going through. What's going on?", "My top-up was rejected by an app.", "I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening?", "Can an apple watch be used to tup-up?", "How long do I wait for my PIN"], "instruction": "Given an online banking query, retrieve another query with the same intent"}102{"query": "I was issued a new card a week ago but still haven't received it. How long will it be until I receive it?", "pos": "My card still hasn't been delivered", "neg": ["I normally have no issues making transfers, so why am I suddenly being told it is not possible?", "Can I top up with Google Pay?", "How can I change my password?", "Who is giving me my money?", "Why does my account show as pending a cash withdrawal from the ATM that I have already made?", "How do I update my address?", "My card was declined at a restaurant today and I don't know what the problem is.", "What to do if my card has been used without my permission?", "Reason for my card to decline", "I did a card payment but its status is still coming as pending. Please check and inform when it would complete."], "instruction": "Given an online banking query, retrieve another query with the same intent"}103{"query": "I still haven't received my card in the mail", "pos": "It's been two weeks and I haven't gotten my card, what do I do?", "neg": ["When will my transfer finish pending?", "How does the exchange rate work?", "I managed to drunken block my card :(( Help!", "What is the most amount of disposable cards allowable?", "There was an extra fee when I paid with the card.", "Can you tell me your exchange rates?", "What do I do if I can't access the app?", "I would like to activate my card.", "I am on vacation in Spain and think someone saw my pin when… Can I change it at a local ATM?", "For the identity verification, what do you need?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}104{"query": "My card still hasn't been delivered", "pos": "Can you tell me why I haven't received my new card yet?", "neg": ["I would like my refund for this item I bought.", "Why is there a charged fee for debit or credit card payment?", "Is there a problem with your system being down or something? I have already tried 5 times to issue a standard transfer but I'm getting nowhere.", "A transfer I sent was received in less than the full amount I originally sent, and now I have to send additional funds to cover the full amount. What happened?", "My transfer into my account isn't showing up.", "I don't see any change in my balance.", "unsupported transfer declined", "I just moved to the US how do I get a card?", "I tried to top-up, why didn't it work?", "Help! I'm missing money, I deposited a cheque but its not showing on my balance."], "instruction": "Given an online banking query, retrieve another query with the same intent"}105{"query": "How much longer is it going to take to get my new card?", "pos": "I haven't received my card.", "neg": ["how much will I be charged for making a transfer?", "I'm pretty sure my top up is still pending.", "I used the wrong account number!", "I have a card payment that I don't recognize. What should I do?", "There is a payment I don't recognize", "what is a virtual and how do i get one", "I am still waiting for a transfer to show up", "Is there a top charge for US cards?", "Do you have an age requirement when opening an account with your service?", "Will I receive a new card when mine expires?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}106{"query": "How do I track the card you sent me?", "pos": "I ordered my card but it still isn't here", "neg": ["I would like to know what exchange rates you use?", "I am out of money in my account and I was wondering if I could do a bank transfer is put more in it?", "Is it possible to get a refund for the item?", "My daughter needs to open account.", "Where can I find a list of descriptions the disposable cards have?", "What currencies can my account be in?", "what are the locations i can withdraw money", "Can you tell me more about limits to disposable virtual cards?", "Why hasn't my top-up gone through?", "How do I go about ordering another card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}107{"query": "I ordered my card but it still isn't here", "pos": "How long does it take for me to get my new card?", "neg": ["Can you let me know why my cash withdrawal is still pending?", "There's an error in regards to the exchange rate for an item I bought.", "I recently transferred some cash, but the balance has not changed.", "I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app.", "Hello,  I am a college student who I recently attended my high school reunion at a local restaurant. I paid with my credit card and now my transaction history reflects a second charge of the seemingly same payment. What could be the reason for this?  Is there any way to have the fraudulent  payment credited back onto my card?", "Where can I check out the source of available funds in my account?", "I am seeing a direct debit I wasn't aware of.", "So, I was under the impression that you have an offer for crypto top up. This doesn't seem to be working. Now, the money has just disappeared from my account. What is the deal?", "Cancel Transaction", "top up cancellation"], "instruction": "Given an online banking query, retrieve another query with the same intent"}108{"query": "I need to find out where the card is that I ordered.", "pos": "Where is my new card if I haven't received it yet?", "neg": ["The ATM didn't give me what I asked for but my balance says it did", "Why isn't my topup working?", "What if I want to add a card I already have to the app?", "What type of ID do you accept?", "Is there something that I can do since my phone was stolen yesterday?", "My pin isn't here yet", "Why wouldn't my contactless work for the metro?", "What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through.", "Please cancel the latest ATM charge on my card as my card was declined earlier today and I did not receive that cash.", "I need a second card, can I have more than one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}109{"query": "How long does it take for me to get my new card?", "pos": "I was expecting my new card by now.", "neg": ["Why do I see a random withdrawal in my app?", "Online banking is not showing my cheque or cash deposit so the balance is incorrect.", "Can an apple watch be used to tup-up?", "What is the reason I couldn't do a transfer to a beneficiary?", "I received my new card and tried using it today, just to have it show declined over and over again.  Why is this happening?", "I got a message that I cannot name X as a beneficiary.", "Do you have a limit for someone's age?", "Why is my transfer still pending after all this time?", "They used the wrong rate when I made a purchase with foreign currency.", "I've just been married and need to update my name"], "instruction": "Given an online banking query, retrieve another query with the same intent"}110{"query": "It's been a week since I ordered my card and it's not here. Please help?", "pos": "Where is my new card if I haven't received it yet?", "neg": ["top up with credit card", "A transfer was not allowed to an account.", "Can you tell me why my pop-up is still pending?", "My card payment has failed.", "I'm expecting to see a cash withdrawal but I'm still waiting.", "What apps can I use to top up my account?", "Hello, I made a payment with my card and it's not working. It's been a while and still says its pending. Can you tell when this will go through?", "Currency exchanges have any extra fees?", "The exchange rate was messed up from the ATM", "The exchange rate for my cash withdrawal was incorrect"], "instruction": "Given an online banking query, retrieve another query with the same intent"}111{"query": "I'm still waiting on my new card to be delivered!", "pos": "Have you sent out my card yet?", "neg": ["I tried to get cash in the ATM but it was not approved", "My card has been stolen. I reported it with the police, but I need to report it with you as well.", "What do I do if I have forgotten my passcode?", "I tried to top up but the app rejected it.", "Can top ups be done from an apple watch.", "Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "I need a new card, my old card is expiring.", "Unusual direct deposit", "I saw a fee on my app from one of my payments and I wasn't sure where it came from. Is there a way you can tell me when there's an additional fee for my payments?", "I tried to use the ATM with foreign currency. The conversion rate applied was wrong."], "instruction": "Given an online banking query, retrieve another query with the same intent"}112{"query": "Is there a way I can check on the card on route to me?", "pos": "Can I track my card while it is in the process of delivery?", "neg": ["Please explain the extra fee when I paid with the card.", "My Google pay top up isn't working. Help.", "My bank card has expired, how can I get a new physical card?", "Could google pay and top up be together?", "I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.", "I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?", "Can I get a physical card", "I need a new card to replace an expired one. Will it cost anything, and how soon?", "Can you change my currency to EUR?", "I'm cancelling this charge. I still have not received what I bought from these people a while ago."], "instruction": "Given an online banking query, retrieve another query with the same intent"}113{"query": "Is my new bank card on the way and is there a way to track it?", "pos": "Can I track when my card will be delivered?", "neg": ["Is there a fee to add money to an international card?", "My card is expiring soon, How do I order a new card?", "How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.", "Where can I located the auto-top up option?", "It seems I've suddenly been charged for my recent ATM cash withdrawal. What's up with that? I though withdrawals are free, you never charged me so far!", "What caused my top up to be reverted?", "How long will it take to have my card mailed to me?", "I just looked over my statement and I don't recognize the name of a card payment.", "Is it possible to get a disposable virtual card as well?", "What are the restrictions on auto top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}114{"query": "If I ordered my new card last week, how much longer should I wait to receive it?", "pos": "Have you sent out my card yet?", "neg": ["The virtual card won't work.", "Please tell me how disposable virtual cards work?", "Why isn't a refund showing on my statement?", "I would like an extra card.", "I have one other credit card from the US. Do you take that?", "phone is gone, what should i do", "Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?", "I'd like to delete my account.", "Is there somewhere I can send a check to add to my account?", "I don't think my transfer wen through. Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}115{"query": "I need to track the card sent to me.", "pos": "Has my card been lost in delivery?", "neg": ["Top up did not work on the app.", "Why didn't my friend's transaction arrive yet?", "Are there any limit on the auto top-up?", "My transfer was wrong, are you able to stop it before it goes through please?", "would I need to pay extra for exchanging currencies?", "What are the restrictions on the virtual cards?", "Do I need to do anything special for my friend to send money to my account?", "Can my salary be received here?", "I do not like this, I made a simple transfer but I have an additional charge for doing so.", "Can I reset my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}116{"query": "I haven't received my card.", "pos": "How long will it take for me to get my card?", "neg": ["How long will my ATM withdrawal be pending?", "What do you do to transfer money to my account?", "What are the exchange rates?", "I need to cancel a transfer", "My transfer hasn't appeared yet", "How do I use the app to exchange currencies?", "I tried again to top up my card after doing it a couple days ago when it had worked. Now, it doesn't seem to be working. Can you tell me what the deal is here please?", "My card is no longer lost. How do I enter it back into the app?", "What is the refund procedure?", "What is the process for transferring money into my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}117{"query": "My card isn't here yet.", "pos": "where is my new card?", "neg": ["Is there a limit on auto top-up?", "How can correct Top up with the app to work correctly?", "Explain how to verify my identity?", "I want to know about your refund policy.", "How much are the rates of exchange?", "I think a card payment I made was cancelled.", "Can I choose between Visa or MasterCard?", "For what reason did my top-up fail?", "What reasons would a topup fail?", "My disposable virtual card was rejected."], "instruction": "Given an online banking query, retrieve another query with the same intent"}118{"query": "why hasnt my card come in yet?", "pos": "I was expecting my new card by now.", "neg": ["What's the fee for exchange of foreign currencies?", "How long will my transfer be pending for?", "I need to change my last name on my account because I just got married.", "Can you tell me about the exchange fee?", "Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working.  I didn't actually receive the money, but I just checked and it says that the transaction is still pending.  Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money?", "I need help making this transfer. I keep getting an error. I'm trying to purchase a flat but i need my mortgage payment to go through first. Can you help?", "There is a strange payment on my card.", "I got less cash than what I specified at the ATM.", "How can I create another card linked to this account?", "Was there a problem with topping up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}119{"query": "Can you help me track my card?", "pos": "When will my new card be delivered?", "neg": ["I'm unable to verify my identity", "Please tell me what this direct debit in my statement is", "When will the money be made available in my account?", "I need to modify my details.", "Why can't I take $100 out", "What kind of fiat currencies are supported for holding and exchange?", "I was charged twice for a few things this week when I only bought one. What do I do?", "I don't recognize the direct debit payment from the app.", "Will my pin number be sent with my card?", "I have a new card and need to activate it"], "instruction": "Given an online banking query, retrieve another query with the same intent"}120{"query": "It's been a week since you sent my card and I still don't have it.", "pos": "Can you tell me if I can track the card you sent me?", "neg": ["Are you located in other countries?", "It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?", "I was charged two times for the same thing.", "Explain top-up cancellation", "I see my transfer was declined.", "My card payment has the wrong exchange rate", "Can I get a card that works in other countries like Africa and Indonesia?", "Can I let other people have access to my account in order to top up?", "i do not know what this charge is for", "This transfer incurred a fee that I don't think is right."], "instruction": "Given an online banking query, retrieve another query with the same intent"}121{"query": "can you share card tracking number?", "pos": "My card was supposed to arrive, but hasn't?", "neg": ["Why is my withdrawal from the ATM still showing as pending?", "I am not in the UK can i get a card?", "Hello,  In my most recent ATM transaction, I didn't receive nearly as much cash as I thought I would - what is your exchange rate policy?", "I would like to cancel my previous purchase.", "If I exchange currencies frequently, is there a discount?", "I got less cash because of the exchange rate.", "I got double charged!", "Can I get a card in the US?", "Do i have to top-up with my credit card before I can transfer?", "How do I change the details in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}122{"query": "My card hasn't came in the mail yet?", "pos": "What can I do if my card still hasn't arrived after 2 weeks?", "neg": ["Why do you guys need to verify my identity?", "The past few times I've been to the ATM, I was charged a withdrawal fee. Have your policies changed regarding fees?", "Do I need to go to a physical bank to change my PIN?", "what is the exchange rate when i get cash", "What do I have to do to change my pin?", "My purchases from this morning still have pending payments.", "Is there something wrong with the transferring functions? I keep trying to transfer funds and only get an error message.", "What are the steps to activate the card, as it does not seem to work?", "my atm transaction was wrong", "I didn't receive the correct exchange rate for an item that I bought."], "instruction": "Given an online banking query, retrieve another query with the same intent"}123{"query": "When will my new card be delivered?", "pos": "How long until my new card gets here?", "neg": ["The app is telling me that I am not me.", "I need assistance with transferring funds to another account.", "The ATM is messed up. It gave me less than I wanted.", "I need to move money from one of my other accounts to this one.", "Which type of card will I receive?", "Would I need to pay extra for currency exchanges?", "Need a new passcode.", "I'm not sure why my card didn't work", "Have you started charging for cash withdrawals? I always thought it was free until I noticed this fee. How much is the fee?", "I shouldn't have been charged but I see a fee, why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}124{"query": "I was expecting my new card by now.", "pos": "Can you tell me why I haven't received my new card yet?", "neg": ["My transaction is showing several times.", "I need to change my personal details in my account.", "Why am I being charged to withdrawal money?", "Is it possible to get another card?", "Someone stole my account, there's a withdrawal but it wasn't me, can we put a stop to it please?", "What if I need to use GBP instead of USD?", "Can you  tell me how to get AUD not GBP?", "I did not receive the right amount of cash I requested", "What locations allow me to withdraw money?", "Please inform me how to get a new card as mine is about to expire."], "instruction": "Given an online banking query, retrieve another query with the same intent"}125{"query": "How long until my new card gets here?", "pos": "Can you please tell me where my card is? I ordered it 2 weeks ago!", "neg": ["How can I top up using google pay?", "where do you find your exchange rates?", "ATM apparently not working?  Couldn't access funds in my account?", "Make me understand why I am charged an extra fee when I use the ATM.", "I see my transfer was declined.", "Can I choose between Mastercard and Visa?", "What is the closest ATM?", "This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this.", "My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?", "What is the identity check for?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}126{"query": "I ordered my card but it hasn't been delivered yet", "pos": "I'm still waiting for my card.", "neg": ["How do I make my transfer go through", "Do I have to go to an actual bank to change my PIN?", "So, the card PIN?", "Can you refund my purchase?", "I see a transfer fee, but to my understand, that should have been free, what happened?", "my check or cash deposit has not shown up", "I have an incorrect charge and would like a refund.", "Can I order a new card to China?", "I noticed that there's a payment on my card that's pending.", "Can I get more cards just incase?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}127{"query": "I'm still waiting for my card.", "pos": "My card was supposed to arrive, but hasn't?", "neg": ["Do I need to order a new card if mine is expiring?", "I am getting an error stating my transfer is not possible while transferring money. Let me know the issue as its the first time i am getting error, earlier it used to work.", "unsupported transfer declined", "How do I input a new address?", "I saw a payment come out of my account for a merchant I don't remember.", "i cant seem to activate card", "Are you going to charge me to top up my card?", "How long will a transfer take from Europe?", "What is this witdrawal", "My top up card needs verification and I don't know how to do it"], "instruction": "Given an online banking query, retrieve another query with the same intent"}128{"query": "Can you please tell me where my card is? I ordered it 2 weeks ago!", "pos": "How long will it take for me to get my card?", "neg": ["I've used my account frequently over the last month to manage my payments from abroad for my new place. I noticed that my fees have suddenly increased. As a frequent customer, shouldn't I be rewarded rather than suddenly being subject to a new fee?", "Can my friends top up my account?", "I can't see my Google Pay top up. Is it not working correctly?", "On my disposable card, is there a transaction limit?", "Are there any restrictions for the disposable cards?", "I don't have the device I used to log onto the platform so I can't access it.", "Why is it taking so long to update my balance transfer?", "There is a payment on my card that I do not recognize.", "The ATM keeps declining my Transaction . I tried two different ATMs already Would you please check if everything is okay with my account?", "Why do you keep declining my payment?I tried several times already with this card and it is just not working."], "instruction": "Given an online banking query, retrieve another query with the same intent"}129{"query": "Have you sent out my card yet?", "pos": "What's the expected wait time to recieve my new card?", "neg": ["How can I exchange to EUR?", "Why is there a charge for $1 on my account?", "Is topping up free?", "Can you accept my other card from the U.S.?  It is the only other one I have.", "Is there restrictions on where I can use my card?", "Why am I being charged fees on some transactions but not on others? What am I missing here? I cannot find where to see the fee structure on my account. Help!", "I transferred money but the balance hasn't changed.", "When I got my cash, the amount was not what it should have been, based on the exchange rate.", "I have a direct debit I didn't make", "I want to do a swift transfer"], "instruction": "Given an online banking query, retrieve another query with the same intent"}130{"query": "Is it possible to track the card you sent me?", "pos": "Why haven't I received my new card yet?", "neg": ["How long before transferred money shows up?", "I am not recognizing a debit payment from my account.", "When will my cheque be processed?", "How many disposable virtual cards can you have?", "What is wrong with my top-up?", "I have transactions that I don't recognize - I think someone is using my card.", "I don't know what's going on but all of my transfers keep getting declined. I have checked over the recipient details twice. These details are all correct.", "I was charged a fee for using my card. Can I check that in any way? It seems like there are occasions that I am charge for fees. Can you elaborate this?", "Why is it taking so long for a transfer to complete!", "how can i get it to add money automatically while travelling"], "instruction": "Given an online banking query, retrieve another query with the same intent"}131{"query": "It's been two weeks and I haven't gotten my card, what do I do?", "pos": "Where is my new card if I haven't received it yet?", "neg": ["How much does it cost for additional cards?", "the transfer went through but now it has been pending for quite a while. i need this to go through already", "I asked for a refund but its not here yet", "I am interested in changing my personal details.", "Can you send me the actual card?", "Is there extra fees for making a withdraw in a different country at a cash machine.", "For some reason my card payment didn't work", "Can you tell me your exchange rates?", "The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take?", "I can't freeze my account as I need the card as I am traveling, how do I change my pin?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}132{"query": "Can you tell me if I can track the card you sent me?", "pos": "Has my card been lost in delivery?", "neg": ["What places accept my card?", "What should I do when my card reaches its expiry date?", "Where is this card accepted?", "I am overseas in China, can I get a replacement card?", "I did not receive the right amount of cash I requested", "How do I withdraw money?", "I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it?", "am afraid someone may have gained access to the info on my card.", "Do I get any sort of discount on volume for a lot fo currency exchanges?", "What type of card will I receive?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}133{"query": "Where is my new card if I haven't received it yet?", "pos": "I would like to track the card you sent to me.", "neg": ["Why didn't my friend's transaction arrive yet?", "Why won't my top up work", "Hi, I have done a topup, but my money was reverted. Please look into this issue.", "It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once.", "Is it possible to order a card?", "I prefer mastercard.", "What do I do to Top up my card?", "When I went to withdraw cash today the ATM gave me the wrong amount of cash. The app is showing a larger amount.", "Do I have to use a bank approved ATM to withdraw money?", "Can I top up with Google Pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}134{"query": "Can you tell me why I haven't received my new card yet?", "pos": "Can I track when my card will be delivered?", "neg": ["I want to know which currencies and cards are supported, can you provide a list?", "I seem to be having trouble with my Google Pay Top. Can you please help?", "Which countries can I change my PIN in?", "I have been charged twice this week for a couple of things on my card. Can you please check this out for me and return the double charged items back?", "I was charged twice, when I didn't purchase anything twice.", "Why is there an identity check?", "The app doesn't think it's me.", "Can I choose the day it's delivered?", "Which ATMs accept this circuit board ?", "When I made a transfer I was charged extra."], "instruction": "Given an online banking query, retrieve another query with the same intent"}135{"query": "Can I track my card while it is in the process of delivery?", "pos": "Why haven't I received my new card yet?", "neg": ["Is there a location where I can change my PIN?", "Are these cards available in europe?", "Is there extra fees for making a withdraw in a different country at a cash machine.", "how long will my cash withdrawal be pending for?", "Are there any discounts in exchanging currencies frequently?", "I sent some money and the account hasn't recived the transfer I made.", "I want to change my PIN.", "I've been waiting for 3 days, why is my withdrawal still pending?", "I see in the app some cash was withdrawn, but it's not mine.", "What does the bank charge for lost or stolen card replacements?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}136{"query": "How long will it be to get this new card?", "pos": "How long will it take for me to get my card?", "neg": ["Please help me with my card.  It won't activate.", "I'd like to order another card", "Tell me how to delete my account.", "Cancelling a transaction", "Can I use this app to exchange between dollars and pounds?", "I keep getting an error message when I'm trying to transfer funds! Why aren't you accepting that?", "I need to know this, where do my funds come from?", "Can I pick a new PIN?", "Do I have an option between Visa and MasterCard?", "I made a cash withdrawal and was charged a fee incorrectly can you help with this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}137{"query": "What can I do if my card still hasn't arrived after 2 weeks?", "pos": "2 weeks ago I ordered my new card.  It isn't here.  What should I do?", "neg": ["There's an unauthorized cash withdraw", "I need to exchange some foreign currency. What's the charge for doing that?", "When I attempted to make a transfer, it failed.", "Why isn't my topup working?", "How long does it take for a refund to appear?", "Why was I charged twice for the same thing?", "How long will my most recent transfer take to go through? The recipient needs the money urgently.", "Is this card available to United States Residents?", "I deposited a cheque and its been days and I still haven't received the cash!!", "What is the max amount of top-ups?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}138{"query": "Was there a way for me to get tracking for that?", "pos": "I would like to track the card you sent to me.", "neg": ["I want to add money to my card, what payments do you accept?", "Purchases I did not make are appearing in my bank statement?", "My top-up didn't go through; it still says pending. What's up with that?", "What exchange rate is it?", "Is there a fee when I add money to my international card?", "How old does my daughter have to be to open an account?", "I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country?", "What is the maximum for auto top-up?", "I haven't received my virtual card.", "What do you do to transfer money to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}139{"query": "2 weeks ago I ordered my new card.  It isn't here.  What should I do?", "pos": "My card was supposed to arrive, but hasn't?", "neg": ["Is it possible to top up with Google Pay?", "I was double charged at a restaurant can you take the second charge off?", "The correct amount of cash was not received.", "I don't know why my card payment did not work", "I don't understand why my payment was declined. I thought everything was ok.", "Why am I having trouble withdrawing cash?", "What is my source of funds?", "Can I use a check to top up?", "Can you tell me why I can't make any transactions?", "Why hasn't my ID been verified?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}140{"query": "where is my new card?", "pos": "How long will it take for me to get my card?", "neg": ["Please delete my account and personal information.", "When can I expect my card to arrive?", "I've been waiting for a top up to come through for over an hour and I need the funds now.", "I need more physical cards than I have right now!", "\nAt which ATMs can I use this card?", "Are there any express fees if i want my new card faster?", "How long is the wait for a money transfer to post?", "Can you tell me how to tell where my funds come from?", "The card I thought I lost was in my jacket pocket this morning, so can I reactivate that?", "Is it possible to reactivate the card I thought I lost but found this morning in my jacket?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}141{"query": "I would like to track the card you sent to me.", "pos": "Can I track when my card will be delivered?", "neg": ["The refund doesn't show in my account", "I need to transfer some money to a friend who is in urgent need of some fast cash. How long will it take before she can use that money?", "My refund has not arrived, and I am unsure why. Who do I contact?", "I do not understand why my pass-code is not working.", "What should I do if I can't use my card?", "I sent payment with EU transfer and they still haven't received it. How long does it take?", "I entered the wrong pin too many times and now I think it's blocked. What do I do?", "I selected to withdrawal 30 pounds but only received 10. I'm still standing in front of the ATM. The app shows i took out 30 pounds also. How do i fix this?", "Why is the transaction not posting?", "I would like to have a Mastercard."], "instruction": "Given an online banking query, retrieve another query with the same intent"}142{"query": "Can I track when my card will be delivered?", "pos": "How long will it take for me to get my card?", "neg": ["The atm wouldn't give out cash", "IS there anywhere that a card cannot be delivered?", "When can I expect a transfer from Europe to go through?", "Who do I talk to for transactions debited twice?", "I have to verify my identity. What do I need to do?", "Can I let other people have access to my account in order to top up?", "Do you charge anything for topping up?", "I enetered the wrong information, I need my account unblocked How do I do that?", "I think my card payment has been refunded", "How do I verify my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}143{"query": "What's the tracking on the card you sent?", "pos": "How long will it take for me to get my card?", "neg": ["Can I mail in a check to top up?", "Why can't a beneficiary receive a money transfer from me?", "I had a duplicate card and bought something and it showed up twice. I canceled my card, how do I get my money back?", "Can you tell me if a credit/refund is coming from a seller? I asked for refund directly from them and am still waiting. It's been a week now and i still havn't seen my refund yet.", "Please help me with my card.  It won't activate.", "Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?", "I don't know where this debit transaction on my statement came from.", "Do you have any card fees if I want to add money using an international card?", "Do I need to do anything? My phone was stolen yesterday.", "What is the youngest age for an account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}144{"query": "Will I have to wait much longer for my new card to arrive?", "pos": "Is there a way to track the delivery of my card?", "neg": ["I don't know what this Direct Debit payment is.", "Hi, Yesterdays i was unable to do online shopping as it was getting declined. Today I am facing the same issue. Please help me in this respect.", "Does a discount apply if I exchange currencies frequently?", "What am I going to need in order to verify my identity?", "I am waiting for a payment to be processed", "I made a mistake on the last transfer I made, who must I speak with to cancel?", "I wish to top up using a cheque.", "I have double-checked all of my recipient details but for some reason all of my transfers keep getting declined. I have no clue as to why.", "According to the app, I got cash from an ATM but I haven't made any transactions.", "I can't see a transfer to my account I made."], "instruction": "Given an online banking query, retrieve another query with the same intent"}145{"query": "My card was supposed to arrive, but hasn't?", "pos": "I still haven't gotten my new card.  When will it get here?", "neg": ["I have another card from the U.S. Will you be able to accept that one?", "I should not have been charged a fee for my transfer.", "Please, tell me why I can't have the funds I deposited a week ago? I need the money now.", "I have a cash withdrawal on my statement that I am unsure of.", "How many times can I use a virtual card?", "Is there a charge for getting cash?", "I asked for a refund but its not here yet", "The recipient doesn't see the money transaction I made", "Why is the exchange rate terrible?  That can't be close to the actual interbank rate.", "How do I go through the identity checks?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}146{"query": "I still haven't gotten my new card.  When will it get here?", "pos": "I have not received my card and it's been a week, what do I do?", "neg": ["I tried to do a transfer but it didn't go through.", "One of my card payments looks like it's stuck but I have made the payment days ago. How long until the payment will be applied to my account?", "I transferred money, but I think I've been charged a fee for it?", "I think my card is stolen!", "What are then rules on beneficiaries?", "I hate this company! Can you delete my account?", "What does the decline message mean", "I tried to top up my account and it didn't work", "Yesterday my phone was stolen from me :( What do i need to do about it?", "ATM only gave me $20 instead of $100"], "instruction": "Given an online banking query, retrieve another query with the same intent"}147{"query": "Is there a way to track the delivery of my card?", "pos": "Why haven't I received my new card yet?", "neg": ["After transfering some money my balance hasn't changed.", "Do you do business in the EU?", "I have not used my card all day, however, there is an unusual payment showing in my app.  I would like to have that amount reimbursed.", "What can I do with a disposable virtual card?", "I deposited a cheque with some money, but the balance hasn't changed.", "I am traveling, what can I do to set up auto top-up?", "How can I exchange USD and GBP in the app?", "Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to.", "Do you know the process how to activate my card?", "I have a top-up that's still pending and wanted to know about it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}148{"query": "How long will it take for me to get my card?", "pos": "Why haven't I received my new card yet?", "neg": ["Can I change my PIN at any cash machines?", "Can my account be topped-up by friends of mine.", "What process should I use to transfer money into my account?", "I was recently charged for withdrawing money from my bank ATM. How can that be possible when I haven't been charged for using it before?", "I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it", "Canceling my order is what I need to do right now.", "Does the app top up automatically?", "I just made an order and noticed an extra fee. Why have you charged me this without informing me?", "Can you tell me where my funds come from?", "Please help me unblock my pin which I put the wrong one too many times."], "instruction": "Given an online banking query, retrieve another query with the same intent"}149{"query": "I have not received my card and it's been a week, what do I do?", "pos": "What's the expected wait time to recieve my new card?", "neg": ["Why do I see an extra £1 charge on my statement?", "Why did I get charged a fee on my card?", "Why is top up not working for my apple pay app", "I was charged twice for a few things this week when I only bought one. What do I do?", "What if my top up didn't work?", "What can I do if my card details where stolen from my car? I think they used my card to buy gas.", "What would I be charged in receiving a SEPA transfer?", "I need to change my name, since i just got married", "A false direct debit payment is showing in my app", "Why was I charged a fee to transfer money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}150{"query": "Has my card been lost in delivery?", "pos": "Can I track the card that was just sent to me?", "neg": ["I just had my card get declined at the ATM! I need to get money out but I am unable to.  Why has this happened?", "I just did a transfer, but don't see the money in my account. What's up?", "How can I close my account?", "My account is devoid of funds. Am I permitted to submit additional money via bank transfer?", "I put some money in my account the other day but now its gone? Why is this?", "Is there a reason why top-up needs verifying?", "I can't log in with this passocde", "What do I do if my phone is stolen?", "Hello, I'm having trouble with my card, I don't understand what's happening, I tried using the ATM machine earlier but it wasn't working but seems like the transactions is still in progress, can you cancel it for me?", "My top up hasn't gone through"], "instruction": "Given an online banking query, retrieve another query with the same intent"}151{"query": "Why haven't I received my new card yet?", "pos": "Can I track the card that was just sent to me?", "neg": ["Why was I charged an extra fee when using the card?", "Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.", "I transferred money but the balance hasn't changed.", "Why hasn't the app verified my identity?", "what documents do i need to verify who i am", "What do I do to close my account?", "why has a cash withdrawal charged me?", "If my funds are running low, will the app top up automatically?", "I made a payment but it's still pending", "When do I set up my card PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}152{"query": "What's the expected wait time to recieve my new card?", "pos": "Can I track the card that was just sent to me?", "neg": ["My card seems to not be working at all.", "What caused my cash withdrawal to be declined?", "Why did my card payment not work?", "My top up card needs verification and I don't know how to do it", "My top up is pending still", "I wanted to buy something online yesterday, but I could not because the card got declined on the day of and the following day. What is wrong with the card?", "How do I receive a disposable virtual card?", "I did not receive my full withdrawal amount", "Card activation steps", "Please help me, as my topup amount has been reverted, i did it correctly. I think there is some defect in system."], "instruction": "Given an online banking query, retrieve another query with the same intent"}153{"query": "Can I add a card that I just found (again) to the app?", "pos": "I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat.", "neg": ["\nWhere can I withdraw money from?", "How do you Top Up on the apple watch?", "can i top up from a usa credit card", "A direct debit payment I didn't do shows in my app", "I've got a repeated tranasaction on my card.", "I can't withdraw any money from my account. Ive tried a couple different ATM machines and both of them wouldn't give me my money. What's going on? Is my account frozen or something?", "Everything seems fine with my account, so why did it decline my payment?", "My card is expiring soon, How do I order a new card?", "It looks like my top up didn't work.  Why?", "How do i secure a top-up card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}154{"query": "I got my card now, how do I make it show up in the app?", "pos": "Where in the app do I link a new card?", "neg": ["What is the exchange looking like?", "I have two of the same charges on my account!", "I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?", "How many physical cards am I allowed to have?", "I just found a payment from a while back in my account that I didn't make.  Can I still dispute it even though it was a couple of months ago?", "There's a cash withdrawal on my account that I didn't make", "Is there a way to reset my PIN?", "My card has been pending for a while, what should I do?", "Whats the reason for my payment being declined? It looked like everything went through ok and my account was good.", "Will I get charged fees when I add money with an international card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}155{"query": "How do I add my new card?", "pos": "Can I reactivate a card?", "neg": ["My address is incorrect on my file.", "Over the holiday I withdrew cash from the ATM and it seems that I was severely overcharged. Had I known that I would be charged those fees, I would not have used the ATM!", "I requested a higher amount for my cash withdrawal", "How much does it cost for additional cards?", "How will I know when I get my refund?", "What is this witdrawal", "I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds.  What is that for?  Is it fraud?", "Why on earth do you need so much personal id info from me?", "Can I add money to my account via bank transfer?", "Can I get an actual card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}156{"query": "If I have a physical card can I link it?", "pos": "How do I link a new card in the app?", "neg": ["My top-up was rejected by an app.", "can i go into my app to find my pin", "Can my friends top up my account?", "I don't recognise a Direct Debit payment", "There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on", "How much does it cost to make transfers?", "How can I get my money back on an order. I haven't gotten the item yet, so I want to cancel the order. How?", "I sent money to my family last Friday but they don't have it.", "What is the normal time to make an international transfer? I made one a few days ago that still hasn't arrived.", "Where do I pay with my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}157{"query": "I found my card again. Can I put it back into the app?", "pos": "I found my lost card in my jacket pocket this morning so I'd like to reactivate it please.", "neg": ["Hi, I tried to top up my card today and it did not work. I have tried it in the past and it worked just fine but it won't do it anymore. Can you help me out?", "My PIN has been blocked, what should I do?", "Hi, I lost my phone yesterday, what can I do to stop someone using my account on it?", "I entered the correct pin but I still couldnt get funds.", "Money is not in recipients account.", "Could you please freeze my card immediately?", "Why would my transfer result in a decline message?", "Can I use google play as my primary app to Top up?", "How long do EU transfers actually take? I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet.", "Can I top-up my google pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}158{"query": "Help me figure out how to link the new card.", "pos": "I found my card! Can I link it back into the app?", "neg": ["Who can purchase a disposable virtual card?", "My card payment didn't go through.", "Hello, I recently ordered an item and I need help with cancelling and processing a refund as soon as possible. It's very important that I get my refund quickly.", "Can you look into why my most recent top-up is showing as pending? I thought it was supposed to be instantaneous.", "I made a transfer and they haven't received the money I sent them.", "What do I do if a transaction shows up twice?", "I am inquiring about why there was an extra fee charged when I used an ATM.", "Am I able to have a card sent to China?", "Why has my card been declined?", "Why have I not yet received my virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}159{"query": "My card arrived but I need to make it work in the app, how do I do that?", "pos": "I just got my card.  It's not linked yet--how do I do that?", "neg": ["When will it be delivered to the US?", "How long does it take for a pending cash withdrawal?", "Please help me, there is a transaction in the incorrect account.", "It looks like someone besides me ordered something with my card, what should I do?", "Is there a daily auto top-up limit?", "When will a transfer from the US post?", "Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.", "How many disposable cards am I allowed to have?", "What transfer methods do you accept?", "I was given the wrong exchange rate when getting cash"], "instruction": "Given an online banking query, retrieve another query with the same intent"}160{"query": "Can I reactivate my card? I reported it lost and found it this morning in my jacket.", "pos": "I just got a card, how can I add it to the app?", "neg": ["Please explain the fee on a transfer I made.", "I think I deserve a refunded on a certain item.", "The app is showing a direct debit transaction that I did not perform", "I wanted to know why i got an additional fee when i use my card.", "Can I get paid for this in another currency?", "I have two of the same charges on my account!", "What are the steps for getting money from a friend?", "I received the wrong exchange rate for an item i bought.", "Hi something is going on with the app.  I see some payments I didn't make?", "I am upset with your service.  Please delete my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}161{"query": "Is it possible to link a new card?", "pos": "I found my card, how can I use it again?", "neg": ["I keep trying to make a payment, but it doesn't work.", "Is there a way to modify my details?", "How do you decide what the exchange rates are?", "Why did I get declined when trying to get cash?", "There are duplicate transactions on my account", "My cards were stolen", "How can I top up my card with another card?", "How many top-ups am I allowed to do?", "where do you find your exchange rates?", "Is there a reason my cash withdrawal was declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}162{"query": "How can I make my card show up in the app?", "pos": "How do I link the new card that I just got from you guys?", "neg": ["There's a cash withdrawal I am certain I did not make", "Please let me know how to place an order for a virtual card", "Why is identity verification required?", "What documents do I need to get together to verify my identity?", "What does it mean if my cash withdrawal is pending?", "I paid my rent into the wrong account, could you please pay it into the right account, it needs to be done by tomorrow.", "Does Apple Watch support the topping-off of my account?", "I need several cards per day. And I need to be able to throw away all of the cards I make.", "What could the reason be that my payment card was declined?", "Why is it taking so long for my pending transaction to post as cleared?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}163{"query": "If I have a credit card with you how I get set up to link to it?", "pos": "Can I put my old card back in the app?", "neg": ["How much would an extra card cost?", "I believe I got a wrong exchange rate when I got cash.", "Will I be charged for exchanging foreign currencies?", "atm refused to give me money", "My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on?", "Can I top-up my google pay?", "I am seeing in the App a diret debit that its not mine", "Your service is bad.  Close my account.", "How long does a payment show as pending before i should worry about it?", "I would like a physical card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}164{"query": "I received my card, how do I get it to show in the app?", "pos": "How do I link my new card?", "neg": ["Can I unblock my PIN in the app?", "How long do EU transfers take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet", "Is it possible to do auto top up?", "Does it matter if I use Visa or Mastercard?", "What is this direct debit in my statement?", "I can't find my card! Can you help?", "Why did I get charged for a withdrawal?", "Where is my cash deposit in my balance?", "I would like to know how to work out where my funds came from?", "need to verify source of funds"], "instruction": "Given an online banking query, retrieve another query with the same intent"}165{"query": "Can I put my found card back into the app on my phone?", "pos": "I need a card reactivation, I had reported my card lost but I ran across it in my jacket.", "neg": ["Why did using an ATM cause me to be charged an additional fee?", "I believe that a card payment I made was cancelled.", "I bought something while traveling, and the exchange rate was wrong.", "Why is there an uknown charge showing on my account?", "Why is the transaction not posting?", "I attempted to top up using my card, but now the money just disappeared?", "Is there a problem with the payment that I see is still pending?", "How can I exchange currencies in the app?", "How do I know where my funds come from?", "I am not recognized by the app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}166{"query": "I thought I lost my card so I cancelled it, but recently I found it in my jacket and I would like to re-establish the card.", "pos": "How do I add my new card to the app?", "neg": ["A mortgage payment I'm making is giving me an error message.  This is the first time I'm making this payment and want to know what's wrong.", "I am just waiting on the completion of the transaction.", "Do you charge for cash withdrawals?  I want to get my hands on my own money and you appear to be charging me for the pleasure! Why is this, you'd never get this with my high street bank!", "I have obtained the salary in GBP, will it need to be configured?", "My card info was stolen, what do I do?", "What's my pin number?", "Can top ups be done from an apple watch.", "Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.", "I saw a fee on my receipt from withdrawing money while shopping earlier.  Is there supposed to be a fee for this type of transaction?", "How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}167{"query": "How do I link my card in the app.", "pos": "In the app, how can I make it show the new card that arrived?", "neg": ["What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this.", "I topped up my account but the money isn't there now.", "How do I avoid a fee to use an ATM?", "How can I track my card's delivery?", "I was wondering if I could get a second card on this account? I would like my daughter to have one.", "Can I check my recent refund in my statement?", "I think someone might have a copy of my card because a 500 dollar withdrawal was made, and it wasn't me. Can you please help?", "I have an emergency and lost my phone.  I need help accessing my account.", "Why was I charged an extra pound?", "How do I query a payment on my card? It looks like I have paid for the same thing twice."], "instruction": "Given an online banking query, retrieve another query with the same intent"}168{"query": "I've obtained the card, how do I enable it on the app?", "pos": "I want to reactivate my card, I thought I had lost it but found it again this morning.", "neg": ["Why can't I get my top up to work in Apple Pay?", "Is there a fee for a cash withdrawal?", "Hello. I'm trying to transfer some money to a friend but it keeps getting rejected. can you help me?", "How do you determine your exchange rates?", "I keep trying to make a payment, but it doesn't work.", "I received less cash than the amount I specified in the ATM.", "Can my password be reset if I do not have it?", "My card payments have stopped.", "The exchange rate was incorrect for this item I bought.", "I want to start using my card, how do I activate it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}169{"query": "How do I link a new card to an existing one?", "pos": "I received my card. How do I link it to the app?", "neg": ["Can you please explain why my beneficiary is not allowed?", "I just found out from the seller that my money didn't go through. I checked my account and it was deducted at first but now it's back in my account. Can you  please fix this for me quickly?", "I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?", "What documents do I need to get together to verify my identity?", "Why is your exchange rate so bad?", "Why is the transaction not posting?", "Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.", "What is the longest that a payment will show pending?  There is one showing that has been sitting there a few days.", "After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.", "How can I verify my source of funds?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}170{"query": "I got a new card and can't find where to link it.", "pos": "Can you show me where to link the new card?", "neg": ["Is there a maximum for top-ups?", "My passcode was denied.", "How much money can I withdraw before fees? I noticed a fee on my card but I didn't think I had hit the limit of how much I could withdraw in a month.", "This past holiday I made a withdraw at the ATM machine, and it seems I've been charged too much.", "What do I do if I have forgotten my passcode?", "I am locked out from entering my pin.", "Do I get Visa or Mastercard?", "Why can't my beneficiary access my account?", "How do I know when my new card is going to arrive?", "In what way can I use the disposable cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}171{"query": "Is it possible to reactivate the card I thought I lost but found this morning in my jacket?", "pos": "I found my card. How can I put it into my app?", "neg": ["Whats the reason for my payment being declined? It looked like everything went through ok and my account was good.", "Is it possible to top up using a cheque?", "My contactless payments don't work.", "I thought transfers were free of charge.  I bought something abroad and got charged a ridiculous fee. How do I get this problem fixed.", "Where can i exchange between GBP and USD", "My card payment was reverted", "I want a new card", "I made a mistake and did a transaction to a wrong account, can I cancel?", "Why was I charged a fee for withdrawing money?", "When are you going to activate my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}172{"query": "I want to reactivate my card, I thought I had lost it but found it again this morning.", "pos": "I would like to reactivate a card and wondered if that could be done?", "neg": ["i need help finding the auto top up option.", "Does it cost me to add cash?", "What is the virtual card and how can i get one?", "The ATM didnt let me get cash", "If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do?", "What happens after my card expires?", "Why can't the person I sent the money transfer to see it?", "What happens when a payment is reverted?", "What's up with the extra fee I got?", "Can you please explain why I was charged an extra fee for my transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}173{"query": "Okay, I found my card, can I put it back in the app?", "pos": "I found my lost card. Am I still able to use it?", "neg": ["How do I get the passcode reset?", "Why was my cash withdrawal given the wrong exchange rate?", "Will this card work at any ATM?", "I don't know where a direct debit payment came from", "The ATM sucked my card in.", "What should I do if my smart phone is lost or stolen?", "How long until the transfer is reflected on my account balance?", "I'm not sure where my phone is.  Can someone else use the app?", "I believe my card has been compromised because of a strange withdrawal", "My account is locked because I used the wrong pin too many times.  Please help.p"], "instruction": "Given an online banking query, retrieve another query with the same intent"}174{"query": "I received my new card.  Where is it in the app?", "pos": "I got a new card, how do I link it?", "neg": ["On my app I can see that a direct debit payment that I didn't do, appears.", "What card types can I choose from?", "How do I prove I am who I am?", "I have to quickly transfer something to China. How long will it take to arrive there?", "How can I dispute a debit transaction?", "Why is their a charge pending on my card still?", "Do you accept all cards and currencies?", "I want to top up my account with a cheque", "My account transfer was not cleared.", "I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque."], "instruction": "Given an online banking query, retrieve another query with the same intent"}175{"query": "Can I add a card back to the app?", "pos": "How do I link one of your card that I already have?", "neg": ["I've already tried 5 times to complete a transfer that's just standard. What's the deal? Is your system down at this time?", "Will I be able to top up by cheque?", "I think youre system may be broken because I have tried transfer money 5x and it isnt working!  I'm not doing anything complicated it is what I usually do.", "What currency can I use to add money?", "Please tell me the steps to verify my identity.", "I have an unknown direct debit payment on my account", "What are the acceptable currencies for adding funds?", "Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied.", "Can I use my social security card as a form of identity?", "What is the reason that my top-up is still pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}176{"query": "Show me how to link the new card,", "pos": "how do i get the card linked", "neg": ["Can i get money in my home currency at some ATM ? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.", "I was under the impression that transfers were going to be free and here I was charged for something I bought overseas!  I don't think this fee is right", "I'm panicking!  I lost my card!  Help!", "I added money but my top-up wasn't processed by the app.", "What fiat currencies can I use for holding and exchanging?", "Must I verify my identity?", "How do I discontinue my account?", "I was charged and shouldn't have been charged when using my card!", "Please tell me why I was charged additionally when I used the card.", "Is there a top-up fee if you add money in USD?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}177{"query": "What is the process to link the new card?", "pos": "How do i go about linking a new card?", "neg": ["I'm pretty sure my top up is still pending.", "Will I have to wait much longer for my new card to arrive?", "I need to hold money, what currencies can I use?", "Why is my transfer not working? I tried multiple times to transfer money, and all that happens is an error message pops up.", "What about my children?", "Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to.", "What ATMs can I use this card at?", "why and how soon do I have to have proof of identity to you?", "I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why?", "i cannot find my card PIN"], "instruction": "Given an online banking query, retrieve another query with the same intent"}178{"query": "I found the card that I thought I lost, and I would like to reactivate it.", "pos": "lost card found, want to put it back in app", "neg": ["The top-up card is verified how?", "ATM apparently not working?  Couldn't access funds in my account?", "Where do I access the auto top-up function?", "My identity wasn't verified", "I just got an email in confirming my purchase with my card. I login to the mobile app on the card and found out there are several purchase were made without me aware of it. Evidently someone had stole my card information and made these fraudulent purchase. I need the transaction to be reverse and have my card suspended.", "I would like to get help from someone in your customer service department with assisting me with activating my card.", "Hearing back from us regarding your important verification results may take 10 minutes to one hour time.  If verification results do fail, double-check to make sure all of your images are clear --  make sure your photos have no glare or blurring. Note: These photos need to be readable as well.  You also need to be 18 years of age or older.  You must be a resident of Switzerland or the European Economic Area to open a new account.", "Where is my card?", "I tried doing an in country transfer earlier this week. I thought it would be there by now but I still don't see the money. Can you check the status on my transfer?", "What number of times can I top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}179{"query": "Is there any way to see my card in the app?", "pos": "can I link a card of yours I already have?", "neg": ["Which merchants accept my card?", "The ATM did not give me my card back?", "I deposited cash this morning, but it is not yet available.", "My salary comes in GBP can I change my options somewhere?", "What happens if the ATM gives me the wrong amount of money?", "Where are the cards delivered to", "How do I actually obtain a card myself?", "The top-up is broken.", "If I want to can I set up a new PIN?", "I'm expecting a large refund from a store I returned merchandise to recently.  They say they have sent the money but I don't see it in my account, can you help."], "instruction": "Given an online banking query, retrieve another query with the same intent"}180{"query": "I received my card. How do I link it to the app?", "pos": "I finally got my card.  Now I want to link it.  Is that something you have to do or can I do that?", "neg": ["What's my pin number?", "How do I exchange currencies using the app?", "How do I troubleshoot when contactless doesn't work?", "Can I have a Visa card?", "What would cause a transfer failure?", "I have questions about how to transfer money to my account.", "How do I track the card you sent me?", "I tried to withdraw money, but was unable to. Still says that the transaction is pending? Will this money disappear??", "Why does my statement show various transaction times?", "How can I locate the virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}181{"query": "How do I link my new card?", "pos": "I want to reactivate my card, I thought I had lost it but found it again in my jacket.", "neg": ["I do not need GBP, I need AUD, how do I convert it?", "I didn't get my card back from the ATM.", "I can't get any money from my account.", "Can I get a new card even though I am in China?", "I can't find the card PIN.", "What happens if a merchant doesn't accept  you payment?", "Which documents do I need for this identity check?", "I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?", "Help me. My transfer was declined. How could this happen?", "I was removing a dollar amount from my account and now don't have access to my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}182{"query": "How do I make my card appear on the app?", "pos": "I found my lost card in my jacket pocket this morning so I'd like to reactivate it please.", "neg": ["How can I fix my bank transfer to show up on my bank account?", "my virtual card has not came yet!", "What is the minimum age limit?", "How old does my daughter have to be to open an account?", "How long does it typically take for a pending ATM withdrawal to clear?", "I can't seem to get my virtual card to work.", "Can I track when my card will be delivered?", "Close down my account.  I don't like your service.", "I would like it if I could get an item refunded", "Can you tell me about these disposable virtual cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}183{"query": "I was able to find my card. How to I go about putting it into my app?", "pos": "I have a card that was deactivated can I reactivate it?", "neg": ["there is a debit i dont recognize", "Is there a top-up limit?", "There are automatic debits on my account that I did not make.", "Does it matter which card I use", "Can I top up my account with Google Pay?", "How many times can I use my disposable card?", "totally unacceptable.  I'm stranded with no cash because the ATM wouldn't give me any money!", "What are my bank details so I can do a transfer?", "Can i add a new currency to my account?", "I am still waiting for a transfer I did"], "instruction": "Given an online banking query, retrieve another query with the same intent"}184{"query": "lost card found, want to put it back in app", "pos": "What if I want to add a card I already have to the app?", "neg": ["I didn't make this payment!", "Which flat currencies are supported for holding and exchange?", "My top up hasn't gone through yet, why?", "What is wrong with my top-up?", "My payment is in the app but hasn't gone through yet", "Why can't I see the top up I made?", "Which fiat currencies can I use through this app?", "How old do I need to be?", "How can I alteration my PIN?", "What are my payment options for topping off my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}185{"query": "I have a card that was deactivated can I reactivate it?", "pos": "Could I reactivate my card please, I couldn't find it but it turns out it was in my jacket pocket.", "neg": ["Do you have any age limit?", "I made a payment but it was returned.", "How does the exchange rate work?", "Is my account able to be topped up by my friends?", "Which foreign currencies can I get transferred into my account?", "My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.", "How do I fix a broken card?", "I am not comfortable verifying my indentity.", "I made a payment a while ago and it is still showing as \"pending\" in the account. How long will this payment take to complete?", "Can I set up to my account to automatically top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}186{"query": "I found my card, how can I use it again?", "pos": "I would like to link my card to my account.", "neg": ["How can I receive a virtual card?", "How often am I able to top-up?", "Can you tell me where I can withdraw money?", "Do you allow exchanges of EUR?", "Who can have access to top up my account?", "Salary in GBP has been received. Does it need to be configured into another place?", "I wish to top up using a cheque.", "Help me figure out why my transfer was declined", "What is your check-cashing policy?", "Why have I been charged a fee for transferring money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}187{"query": "You sent me a card and now I want to link it.", "pos": "I found my old card. Can I link it back into the app?", "neg": ["Who can send me money?", "Is there a limit on disposable cards?", "How do I get a refund for an item I bought?", "Why is my card payment still pending? It should have gone through already.", "Can I convert currency with the app?", "How long does it take for me to get my new card?", "What do I do if the ATM took my card?", "I got the incorrect amount of money given to me from my account", "Hello, my transfers are getting failed continuously, in spite of the fact that all the recipient details are correct. Please advise.", "I am missing my refund."], "instruction": "Given an online banking query, retrieve another query with the same intent"}188{"query": "Will I need a new card or can I put my old card back into the app?", "pos": "I found my lost card in my jacket pocket this morning so I'd like to reactivate it please.", "neg": ["Am I allowed to carry an additional card?", "My refund is not showing.", "How can I the person see my money transaction?", "I anticipate getting a Visa card", "Even though I added money ey to the card, I couldn't use it", "Can i get money in my home currency at some ATM ? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.", "I got less cash because of the exchange rate.", "I tried to use my card to withdrawal money from the ATM in Notting Hill but it didn't work. This is the first time I've tried using it. Is my card working?", "Is there any way to know how the transaction got on my account?", "Are your cards supported in the EU?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}189{"query": "I found my old card. Can I link it back into the app?", "pos": "I already have a card and want to link it", "neg": ["Why am I being declined?", "What is the maximum for auto top-up?", "Will the card be a Mastercard or a Visa?", "Why am I being charged for the same thing twice?", "passcode retrieval", "The passcode isn't working for me.", "Where do I order a virtual card?", "Can my salary be received and transferred to my current currency in my country?", "I want a physical card", "Why was I charged extra on my last UK pound to Russian ruble exchange?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}190{"query": "I don't see my card anywhere in the app.", "pos": "I want to reactivate my card, I thought I had lost it but found it again in my jacket.", "neg": ["What are these fees i am paying?", "My top up was denied", "Is there a limit to how much I can top-up?", "What do I do if I got the wrong amount at the ATM?", "How do I get selected for a visa card?", "How can I trade currencies with this app?", "What is the fee to top-up my account", "Hi, I'm trying to by some crypto and the app isn't allowing it. I really want to exchange this, what am I doing wrong?", "Can you tell me what the exchange fee is?", "What's the phone number to freeze a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}191{"query": "How do I link the new card that I just got from you guys?", "pos": "I want to reactivate my card, I thought I had lost it but I found it.", "neg": ["Do I have to change my PIN at a bank?", "The ATM stole my card!", "My new landlord is a lier and is trying to rip me off by saying I've not paid my rent when I have paid my rent.  What is going on?  They say the money hasn't got to them but I see it going out of my account.  Can you check that the money went to the right place?", "I used an ATM and wanted to know why I was charged an extra fee.", "Hi there, I came across a problem with my top up and my money is missing, was there a system error?", "Someone has taken my phone from my hotel room!", "Is identity verification required for me to use my account?", "Where is the refund on my statement?", "My card was declined", "Do you have a children account available?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}192{"query": "I found my card, am I able to put it back into the app?", "pos": "Card has been received, how will it show up on the app?", "neg": ["What currencies do you offer?", "Hi, I have an apple watch. How do I use it to top up my card?", "I went to the store and tried to make a purchase.  The first time, it was declined, but the second one went through.  But my App shows me that I've already been charged once and the second charge is still pending.  Can you make sure that I'm not charged twice?", "I think I am having an issue with withdraws on my card. It was declined on the way to work this morning. This hasn't happened in the past.", "How can I exchange currencies with this app?", "I can't upload my identification.", "What is the maximum number of transactions I can do with a disposable card?", "Why is my withdrawal from the ATM still showing as pending?", "What does it cost to receive a SEPA transfer?", "I was just giving the wrong amount by the ATM. How do I request cash back at this point? The app is showing the amount that I actually requested even though that's not what I got."], "instruction": "Given an online banking query, retrieve another query with the same intent"}193{"query": "I want to reactivate my card, I thought I had lost it but I found it.", "pos": "Can I link my card I previously received?", "neg": ["I tried to do a transfer but I got a message that it was declined.", "I can't enter my passcode.", "I made a payment and it appears it is showing twice", "Please could you give me a refund", "What do i do if the exchange rate was wrong for the item i bought overseas?", "my money, where is it coming from?", "How do I go about exchanging currencies with this app?", "A friend was telling me about her disposable cards. What would I have to do to be able to get that feature?", "I have two of the same charges on my account!", "I would like to know how my friend would be able to send me money"], "instruction": "Given an online banking query, retrieve another query with the same intent"}194{"query": "The card I thought was lost was just in my jacket, so can I reactivate it since I found it this morning?", "pos": "I found the card I thought I lost this morning. Can I reactivate this card?", "neg": ["Why did my exchange rate change?", "I noticed that there is a withdrawal in the app that is not mine.", "I need to change my name, since i just got married", "How can I activate my new card? I didn't recieve any information with it about how to do so.", "I was charged extra or a hidden fee when I purchased something from you. What's the deal? I didn't authorize that charge.", "Can I use my bank account to send me more money?", "I don't know why my card payment did not work", "auto-top up option can be found where?", "Where is a ATM that accepts Mastercard?", "What is the process for activating my card and using it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}195{"query": "I would like to reactivate a card and wondered if that could be done?", "pos": "How can I link the new card?", "neg": ["I was charged more than once for a card payment I made.", "What is the charge for paying with my card?", "What is this extra fee that I got when I used my card to pay?", "How do you do exchanges?", "How long should it take for a transfer to go through? I have been waiting a while.", "I want to top up my account with a cheque", "How long does it take to verify a cash withdraw?", "can my husband open an account and transfer money", "When will my account receive the money?", "I did a transfer but it is still pending."], "instruction": "Given an online banking query, retrieve another query with the same intent"}196{"query": "can I link a card of yours I already have?", "pos": "How do i go about linking a new card?", "neg": ["Why are all my card payments being declined?", "Is it possible to access my phone from the hotel/", "There are duplicate transactions on my account", "My new card needs activating.", "I want to use auto top-up. Is there a limit?", "Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.", "How can I get my money back for a payment i didnt make", "Do all businesses take this card?", "Can I add money to my card automatically during a trip?", "A payment on my statement is wrong."], "instruction": "Given an online banking query, retrieve another query with the same intent"}197{"query": "I thought I lost my card but I found it today, so I would like to reactivate it.", "pos": "I want to reactivate my card, I thought I had lost it but found it again in my jacket this morning.", "neg": ["I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it?", "I wish to be able to top up with cash.", "What countries are you issuing cards for?", "Have you started charging for cash withdrawals? I always thought it was free until I noticed this fee. How much is the fee?", "To deliver to the US, how long will it take?", "Why does my top-up get cancelled?", "How much am I allowed to top-up?", "How do I get my card back after the ATM swallowed it.", "I need to change my phone number.", "When do i activate auto top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}198{"query": "I have one of your cards, but I don't know how to link it.", "pos": "Can you tell me how to get my card on the app?", "neg": ["I want to have multiple currencies in my account if possible.", "How fast can I transfer something from China?", "Can you please tell me why my transfer failed?", "Machines make mistakes too! The ATM gave me the wrong amount of money. Too much!", "I submitted a transaction but it was for the incorrect account.", "Can I have money in more than one currency in my account?", "Help! I made a transfer in error and need to cancel it before it's complete!", "Where do I unblock my PIN?", "Can I get a physical card", "I received $20 but I entered $100"], "instruction": "Given an online banking query, retrieve another query with the same intent"}199{"query": "How do I link an existing card?", "pos": "found card, how to put it back in app", "neg": ["My son has just turned 13, is he old enough for an account?", "Delete my account now please.", "Do you accept cheques for top ups?", "I used my card top-up but all of the money is missing.", "There's a possibility that my card was compromised.", "I need to know where I can withdraw money.", "Do you charge a fee for adding money in USD?", "I bought something in another currency, but the exchange rate was incorrect.", "My money has gone missing. I had recently added money in, and saw it was there and went through. Now it's missing. What is happening?", "I want to have multiple currencies in my account if possible."], "instruction": "Given an online banking query, retrieve another query with the same intent"}200{"query": "Is there a way to link the card i just got?", "pos": "I want to link my new card. Can you help?", "neg": ["Why hasn't my transaction completed?", "I heard you have virtual cards. How do I get one?", "Do I need to go to a physical bank to change my PIN?", "My balance didn't change after I transferred some money.", "How old does my daughter have to be to open an account?", "Does it cost extra to send out more than one card?", "I have a duplicate payment on my card.", "A payment I didn't do shows in my app", "Please, tell me why I can't have the funds I deposited a week ago? I need the money now.", "Something is wrong with my top up and I can't see it. How do I find it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}201{"query": "What do I do to link my new card?", "pos": "I would like to re-activate my card, it was previously reported  lost but I found it this morning.", "neg": ["Why do I need to verify my identity?", "Please explain to me how to know where my funds are from.", "What sort of restrictions are there for the disposable cards?", "Is there a way to undo a transaction?", "I cannot get my card out of the ATM.", "When are you going to activate my card?", "What is the process for getting an actual physical card?", "I do not want a VISA card.", "I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?", "Is there a way to recover my password?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}202{"query": "I already have a card and want to link it", "pos": "How do I link a new card in the app?", "neg": ["I think I was double charged", "Will it cost extra to add money to an international card?", "Why hasn't my account updated to reflect my current balance?", "What fiat currencies are used for exchange?", "I tired but an unable to activate my card.", "Can you delete the account?", "How long does a transfer to another country normally take? I check over and over again and see that my transfer is still pending. It's 2018, nothing should take this long. I have confirmed my account information, so there is no error. What is the hold up?", "Please explain how I use the disposable cards?", "I have a disposable card, how many transactions can I make?", "May monthly payment to Apple has been declined but I don't know why, they are going to re-try the payment and it must go through, can you tell me what is going on please?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}203{"query": "I want to reactivate my card, I thought I had lost it but found it again in my jacket this morning.", "pos": "How do I add an existing card to the app?", "neg": ["I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.", "There is a strange payment on my card.", "What is the process for setting up and account for my child?", "When I top-up, the app reverts it.", "I am having some difficulty verifying my id.", "Does the exchange rate change each day for purchases? There is a different rate on my purchase.", "Why is it saying my card payment is declined when I made it?", "Why isn't the recipient seeing the transaction? I just sent the money.", "show me how to top up", "I thought you offer crypto top up but it doesn't seem to be right ? Money just disappeared from my account, How it would work ?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}204{"query": "Where do I go to get my new card linked?", "pos": "How do I activate and link my new card?", "neg": ["My top up did not go through yet.", "The ATM wouldn't allow me to withdraw money", "How do I modify my details?", "Why was my transaction declined?", "I usually don't get charged for transfers, why was I this month?", "Can you explain why the ATM is giving me less money than what I asked for?", "Although I am not located in the UK area, may i still receive a card?", "Do I need to do something to get a new card once it expires?", "How do I get my card out of the ATM?", "Please delete my account now."], "instruction": "Given an online banking query, retrieve another query with the same intent"}205{"query": "I would like to re-activate my card, it was previously reported  lost but I found it this morning.", "pos": "How do i go about linking a new card?", "neg": ["I keep checking to see if I've received a refund that I requested from a seller, but I'm not seeing the refund. I need you to help me get the refund.", "The bank charged me fees for withdrawing cash!", "My refund isn't going fast enough.", "My cash withdrawal was declined.  Why?", "I need my card immediately.", "How come my refund hasn't appeared on my statement?", "Please tell me why the same transaction is showing up on my account more than once.", "Why was I charged for transferring money?", "I seem to be unable to make any transactions.", "Will you charge me for topping up with a European card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}206{"query": "how do i get the card linked", "pos": "Can I put my old card back in the app?", "neg": ["Should I be seeing a fee applied for my money transfer?", "Are you able to make exchanges to EUR?", "Supported countries", "Am I allowed to use different currencies?", "Why do you need to perform identity verification?", "I transferred money, but I think I've been charged a fee for it?", "Why did my card payment get declined?", "Last week I put a cash deposit into my account and it is still isn't there.", "I did not receive my purchase, how do I cancel it?", "I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now."], "instruction": "Given an online banking query, retrieve another query with the same intent"}207{"query": "How do I add my new card to the app?", "pos": "I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?", "neg": ["i need to top up by card.", "What does it mean if my cash withdrawal does not show up properly?", "Why can't I complete the transfer?", "Why is my friend not getting a transaction arrival yet?", "I am using the app, and I see cash withdrawals that I did not authorize.", "How can I receive my salary in another currency?", "Can I get a refund?", "Can you tell me what this fee is on my statement?", "Do I need to do anything? My phone was stolen yesterday.", "I saw a fee on my app from one of my payments and I wasn't sure where it came from. Is there a way you can tell me when there's an additional fee for my payments?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}208{"query": "I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?", "pos": "Hey, I have my card, how do I get it to show in the app?", "neg": ["Someone might have had access to my card.", "My beneficiary is unable to transact", "What kind of businesses will take my card?", "Can I have a spare card for this account please?", "Why is there a fee for getting cash?", "I am seeing in the App a diret debit that its not mine", "How to activate Google Pay for top up?", "Tell me the currencies that you support.", "Can I use the apple watch to make a top-up?", "I deposited some money, but the balance has not changed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}209{"query": "how do I get my card to show in the app?", "pos": "What do I need to do to link my new card for my account?", "neg": ["Can you please tell me how long it takes for the transfer to be available.", "I am from X but am traveling to Y - how do I get currency for Y?", "A wrong amount of cash we sent to me.", "What do I need to do in order to get a new card?", "How can I change my PIN?  Help.", "I lost my card and need a new one, will it cost me?", "I just deposited cash to my account and can't find it!", "I want to get a new card before my current one expires, how much will it cost me and how long will it take to get here.", "Too many times I entered the incorrect PIN.  How can I get my account unblocked?", "My top up has been pending for an hour already, and I really need this to go through as soon as possible.  Can you help?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}210{"query": "I found the card I thought I lost this morning. Can I reactivate this card?", "pos": "How do I link a new card in the app?", "neg": ["Can I change my card PIN?", "My payment was cancelled", "Can I use my new card?", "Why was my card declined in a shop?", "Hi, I am trying to buy something online, but i think there is some issue in my card. As payment is reverted. Please help me in this as i am facing the same issue from last two weeks.", "In my app, a direct debit payment that I didn't do shows up.", "How long does it actually take my card payment to make it to the account? I've made a payment a couple of days ago but it hasn't moved since.", "The exchange rate on my payment doesn't look right", "The amount of cash I received did not match the amount I requested", "What is the extra fee on my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}211{"query": "I just received a new card, where do I go to link it to my account?", "pos": "How do I activate and link my new card?", "neg": ["How long will my transaction take?", "My card hasn't been working when I try to use it.", "I'd like to get a refund for something I bought, is that possible?", "I was charged multiple times for one purchase", "Can you elaborate on why I have an extra charge just for transferring?", "Can I schedule future top ups?", "There is a direct debit payment that I did not make.", "When will I get my new card?", "Why hasn't my transaction arrived to my friend yet?", "I think I was double charged"], "instruction": "Given an online banking query, retrieve another query with the same intent"}212{"query": "Can I activate a card in the app?", "pos": "How do I activate and link my new card?", "neg": ["I need to make a purchase online, where is my virtual card?", "I used my card the other day to get cash from an ATM and was charged an extra fee. I don't understand why I am being charged a fee all of a sudden. I thought it was free to withdraw from an ATM?", "Will the transfer show up in my account soon?", "It is common for an international transfer to take 2 days or longer? I made a transfer from France 2 days ago and I have not seen it yet.", "What different currencies can I get?", "Are there limits on the virtual cards?", "When did you send me my new card?", "Why is there some cash that I did not deposit in my account?", "Why is this fee being charged to me after using my card?", "Why did my card payment get declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}213{"query": "I want to link my new card. Can you help?", "pos": "I found my lost card. Am I still able to use it?", "neg": ["Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?", "can i get a card if i live in the US?", "My atm withdraw is stillpending", "I don't know how to verify my identity.", "you got the exchange rate wrong for my cash withdrawal", "Can I transfer my salary if its in GBP?", "What countries have access to this service.", "Will I get charged for topping up with an international card?", "The wrong account was used during a transaction.", "Can you tell me where to go to get a disposable virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}214{"query": "I need some help linking my new card.", "pos": "How do I add the card I just received to show up in the app?", "neg": ["I'd like to know how transferring my money into my account works.", "My ATM withdrawal was declined.", "how come when i asked for 100 it only gave me 20.00 in the app", "If my card is going to expire this month, do I need to order a new one?", "Tell me how to renew my new card?", "My statement does not reflect that a refund has been issued", "I recently bought an item using my card and I was charged an extra fee why is this?", "Can I use your app to exchange USD for GBP?", "I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it!", "I topped up and now my money is not there anymore! What happened to it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}215{"query": "I got a new card, how do I link it?", "pos": "My new card isn't in my app, how do I get it in there?", "neg": ["I want to cancel my account.", "Do I get  a mastercard and visa?", "Cancel a transaction", "Do you have a tracking number for the card I was sent?", "The ATM is showing it gave me the money I requested but I didn't get that amount.", "I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?", "I can't use the app because I got mugged yesterday and they took everything. Please help.", "What kind of fee is there to top-up my account?", "Where is an ATM?", "I need info on activating my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}216{"query": "I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat.", "pos": "I would like to reactivate my card that I previously reported lost. I located the card this morning.", "neg": ["I need to be made aware when I am being charged an extra amount for payments please. I looked over the app earlier and noticed an additional feel related to one of the payments. I was not warned about this before.", "I think someone stole my card because I can't find it.", "How long until my new card gets here?", "I need to dispute a direct debit.", "There is a fee for a transfer, please explain that to me.", "I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds.  What is that for?  Is it fraud?", "Is there a fee for transferring money", "I only have one other credit card from the US. Do you accept that?", "Is it possible for a friend to personally send me a payment?", "I need a list of currencies you accept for exchange."], "instruction": "Given an online banking query, retrieve another query with the same intent"}217{"query": "I need a card reactivation, I had reported my card lost but I ran across it in my jacket.", "pos": "I found my card! Can I link it back into the app?", "neg": ["What are the requirements to open an account for a minor?", "The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?", "ATM apparently not working?  Couldn't access funds in my account?", "I was under the impression that transfers were going to be free and here I was charged for something I bought overseas!  I don't think this fee is right", "The machine only paid me a hundred when I wanted 20", "How do I find my new pin?", "Why hasn't my in country transfer gone through yet? I confirmed the account info a couple days ago but the payment hasn't been posted yet.", "The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?", "How long does a European transfer take?", "I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}218{"query": "Hey, I have my card, how do I get it to show in the app?", "pos": "I just got my card.  It's not linked yet--how do I do that?", "neg": ["I have duplicated transactions on my statement", "Can i cancel this purchase?", "Guide me on how to unblock my PIN", "Will money be added automatically when necessary?", "What to do if my card is about to expire?", "The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?", "How can I get my money back for a payment i didnt make", "You accepts my card?", "Where is my refund? it appears to be missing.", "Is there a way you can have money from a purchase I made refunded to my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}219{"query": "How do I get my card into the app?", "pos": "How do I link one of your card that I already have?", "neg": ["\nHow do I unblock my PIN?", "What is this fee for card payment?", "Can I use my virtual card to complete transactions for memberships?", "I did not receive the right amount of cash I requested", "Is there a limit on the number of times I can use a disposable card?", "Can I use my card for online payments?", "How do I unlock my account after typing in the wrong PIN too many times?", "I have money in a foreign account that I want to send to this account.", "I just got a new card how do I get it to start working?", "Which fiat currencies are supported by you?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}220{"query": "I found my card in my jacket this morning, so can I reactivate it?", "pos": "Help me access the card I already got so I can information from it.", "neg": ["Please explain to me the process of getting a virtual card.", "I can't get the card itself to work.", "How do I verify my new card?", "There's a payment that isn't mine on my app", "why are all my identity details required", "I want to top up by card, what do you support?", "My top up doesn't work", "Can you please refund my item?", "Why is the fee for taking money out so high?  I feel I was overcharged and I would have never used this ATM if I would have known ahead of time.", "Is there a top-up limit that I have to stay under during a given period of time?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}221{"query": "Where in the app do I link a new card?", "pos": "I found my card that I thought I had lost, I need to reactive it, please help.", "neg": ["Hello. Can you help figure out why the recent transfer from my UK bank account isn't showing up?", "Where do I pay with my card?", "Will this card work all over the world?", "I tried to make a transfer and it failed.", "What's the process for topping up my card?", "Foreign currency rates were put in wrong at an ATM i used.", "Can you help me get a disposable virtual card?", "What are the auto top-up policies?", "How long do money transfers take? My friend really needs the money i sent a couple of hours ago but it's not there yet.", "My app says I withdraw money from my account from an ATM."], "instruction": "Given an online banking query, retrieve another query with the same intent"}222{"query": "Can you please reactivate my card?", "pos": "help me link my card", "neg": ["My card payment won't work.", "Why is this fee being charged to me after using my card?", "The ATM wouldn't let me withdraw cash.", "What should I do if I don't know my password?", "How do I use the disposable cards?", "On my disposable card, is there a transaction limit?", "Hi! What documents can I use to verify my identity?", "Can I top up online?", "The ATM I'm standing in front of only gave me 10 pounds rather than the 30 pounds I wanted. The app shows I took out 30 pounds also. What do I need to do to fix this?", "I was transferring some money to a friend, which I thought would be free, but I see there is a charge.  What's up with that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}223{"query": "How do I add the card I just received to show up in the app?", "pos": "I found my card that I thought I had lost, I need to reactive it, please help.", "neg": ["Show me the amount of transactions I can do with a disposable card.", "I need to cancel a purchase?", "What are the details of disposable card limitations?", "Its been 3 days, How long will my transfer take to get to my wallet?", "What fiat currencies do you support?", "I hope you can help me. My account has been compromised from a different town that I haven't been to. Can you please place a hold on my account until I can make it to the bank?", "How do I get my card active?", "Where are the Mastercard ATMs?", "How long will the transfer take?", "My statement indicates I made a payment to an unfamiliar merchant."], "instruction": "Given an online banking query, retrieve another query with the same intent"}224{"query": "I recently reported my card as missing/lost, and I just found it. Can I still use it?", "pos": "My card has been found. Is there any way for me to put it back into the app?", "neg": ["Is it possible to change my PIN?", "I just got married and need to change my name on the account", "Is there a function where I can top-up automatically?", "Can you unblock my account?  I entered the PIN wrong.", "What are you exchange rates?", "Editing my personal details", "What do I do to lock my phone after losing it so my account isn't accessed", "What is the function of the disposable cards?", "Please delete my account immediately.", "can you tell me why my card was declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}225{"query": "My card has been found. Is there any way for me to put it back into the app?", "pos": "I found my card. How can I put it into my app?", "neg": ["why and how soon do I have to have proof of identity to you?", "I accidentally exceeded my PIN tries.  Please advise.", "Am I permitted to have a spare card?", "How do I get started when I get my card?", "Please, tell me why I can't have the funds I deposited a week ago? I need the money now.", "I am very dissatisfied with the services that you are providing.  I want to cancel my account.", "Something's wrong my card won't work.", "Is there a way to track the new card you sent me?", "Why am I being charged for transfers? Are they not free?", "The ATM is messed up. It gave me less than I wanted."], "instruction": "Given an online banking query, retrieve another query with the same intent"}226{"query": "How can I link the new card?", "pos": "I need to find the card I received in the app.", "neg": ["I am still waiting for a refund", "WHAT IS THE MAIN REASON OF THIS PROBLEM", "Can I wait for you to send me a new card when mine's about to expire?", "I asked for a certain amount of money from the ATM, but it gave me a different amount. Less than what I asked for.", "I see some transactions that I don't recognize.  I think someone stole my details.", "Can I change my PIN at any cash machines?", "app malfunctioning, does not know its me", "What's the procedure for getting a card?", "Why are there additional fees for transfers?", "Why was I blocked from withdrawing from the ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}227{"query": "How do I add my card to the app once I get it?", "pos": "How do I link the new card?", "neg": ["Has my top up gone through?", "I have not received the completed transaction.", "I transferred money, but I think I've been charged a fee for it?", "What is the expected delivery date of my card?", "can you top up your account automatically", "If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it.  Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account.", "Are there any express fees if i want my new card faster?", "I am interested in a Visa or Mastercard. Do you offer them?", "Is it possible to exchange USD and GBP on the app?", "Help my find the verification code on a top-up."], "instruction": "Given an online banking query, retrieve another query with the same intent"}228{"query": "I would like to link my card to my account.", "pos": "Where can I link a new card?", "neg": ["I need to reverse a transaction", "where can I see who sent me funds", "Why is there a verification to identity", "I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere.  Is it being held up for some reason?  I should have seen a new balance by now!", "$20 came out instead of $100", "What does pending payment mean?", "I don't understand why you aren't accepting my transfer. After a couple times trying I'm still getting an error message.", "My card seems to not be working at all.", "I was denied cash at an ATM", "There was a limited amount of money available at the time of my transaction."], "instruction": "Given an online banking query, retrieve another query with the same intent"}229{"query": "I would like to reactivate my card that I previously reported lost. I located the card this morning.", "pos": "My new card isn't in my app, how do I get it in there?", "neg": ["What is your age limit?", "I have a top up card. Where is the verification code?", "Is there a way I can get my card expedited?", "Can it automatically top up my account?", "Does the app allowing exchanges between USD and GBP", "I still have not received an answer as to why I was charged $1.00 in a transaction?", "hey, I think someone stole my card numbers. There is a purchase showing up on my app from a store pretty far away from me.. I really need that money back to pay my rent.", "Does the app top up automatically?", "I bought something and received it, but the payment went back to my account. Is the seller okay?", "Please verify my source of funds."], "instruction": "Given an online banking query, retrieve another query with the same intent"}230{"query": "Help me access the card I already got so I can information from it.", "pos": "I got a card, how do I get it in the app?", "neg": ["I wanted to know what discounts were offered for current exchanges as it is something that occurs frequently.", "Can I select my card scheme or do you choose it for me?", "Which countries are supported", "Can you tell me where  can change my PIN?", "Can I top-up automatically?", "Am I able to get a refund for something I bought?", "Is it ok for a friend to send me money?", "How do I use my card to top up?", "Can I cancel a transfer I made", "How do I deactivate a stolen card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}231{"query": "Can I re-link a lost card with the app?", "pos": "My new card isn't in my app, how do I get it in there?", "neg": ["The card payment I attempted to make failed.", "How many active cards can I have?", "What can i pay with out  fees", "How do I get a disposable virtual card as well?", "My phone got stolen, how can I use the app?", "I would like to get an account for my child.", "I tried to make a top-up and it was canceled, why is that?", "How can I track my card's delivery?", "I need to know if everything is okay here. After making a transfer from a UK account it doesn't show up. How long does this normally take to process?", "When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}232{"query": "I received my card, how do I get it to work in the app?", "pos": "I just got my card.  It's not linked yet--how do I do that?", "neg": ["I am not satisfied with your company.  Close my account.", "Is there a way to set up an auto top-up?", "With one disposable card how many transactions can i do?", "The payment for the card did not go through", "My transfer is quite urgent, and finally worked out, but I've been waiting for it for quite some time. Can you tell me how long to expect to wait for it?", "How do I input a new address?", "Can I use a credit card from the US to top up?", "I topped up last night but don't have any funds, why not?", "the exchange rate I got for cash was wrong", "How do I verify the source of my funds?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}233{"query": "Can I put my old card back in the app?", "pos": "Now that I have my card, how do I connect it to the app?", "neg": ["Can someone please help assist me by explaining to me why my pass-code is not working?", "I see a direct debit charge that I did not approve", "I don't see a code anywhere on my top-up card? Where can I find it? I need to verify!", "Can I only top-up digitally? Or could I use cash?", "I am unaware of what my password is.", "I can't see my refund in my history.", "Do I have a Visa card as an option?", "Why is there an unknown card payment?", "Does the exchange rate change?", "How are your exchange rates calculated?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}234{"query": "How do I see my card in the app?", "pos": "How can I add a new card?", "neg": ["How high is the exchange fee?", "HOW DO I TRANSFER MONEY FROM MY BANK ACCOUNT?", "How long does a transfer from the US take?", "Can you change my currency to EUR?", "something is wrong with my exchange rate charge", "I would like to get additional physical cards at this time", "Why hasn't my cash arrived from a deposited check?", "How long will delivery to the US take?", "Why have I not received my PIN", "I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}235{"query": "I deactivated my card but would like to reactivate it.", "pos": "How do I add a card on to the app?", "neg": ["how long does it take to transfer money, my retailer is waiting", "Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "A refund is taking too long.", "I got cash abroad and the exchange rate applied is wrong", "I recently transferred money to my account when will it show up?", "Help me activate my card.", "Is there a way to lookup where funds came from?", "How would I use a disposable card?", "The ATM machine ate my card.", "I need to know which flat currencies are supported by you."], "instruction": "Given an online banking query, retrieve another query with the same intent"}236{"query": "Can I reactivate a card?", "pos": "Can I link your physical card", "neg": ["What types of currencies do you accept?", "I need a hand here, I need to top up cash.", "I need a list of currencies you accept for exchange.", "Can you please check my UK Account to make sure everything went alright?  I made the transfer a couple of hours ago.", "Why was a payment I made reverted?", "Does Apple Watch support the topping-off of my account?", "The ATM would not give me cash,why?", "Are there discounts for frequent currency exchanges?", "My top-up failed to go through.", "What is the virtual card and how can i get one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}237{"query": "I found my card that I thought I had lost, I need to reactive it, please help.", "pos": "I found my card. How can I put it into my app?", "neg": ["I do not recognize the card payment.", "Under what condition will my payment revert?", "Can you help me with proving my identity?", "Can you please explain why the exchange rate for the item I bought is wrong?", "Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please.", "Is the exchange rate current?", "I thought you guys offered free transfers. Why was I charged?", "Can you help me process a refund?", "What do I have to do to get the contactless to work?", "How do I change my name after marriage"], "instruction": "Given an online banking query, retrieve another query with the same intent"}238{"query": "Where do I go to add a new card?", "pos": "The card I thought I lost was in my jacket pocket this morning, so can I reactivate that?", "neg": ["I received a different amount of cash than what I entered.", "My top-up has not posted.", "Is there a charge for topping up by card?", "My payment didn't work and the money is in back in my account.", "I've been trying to make a transfer and it hasn't gone through. Now I am receiving an error message.  What is the problem?", "What do I need to do to get a card?", "My money I added isn't on my card.", "So my top-up failed, could you tell me why?", "What do the disposable cards do?", "A transaction I did to my friend hasn't arrived yet, why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}239{"query": "I found my lost card in my jacket pocket this morning so I'd like to reactivate it please.", "pos": "I found my card! Can I link it back into the app?", "neg": ["How do I receive money from someone?", "Hello, my transfers are getting failed continuously, in spite of the fact that all the recipient details are correct. Please advise.", "I have a transfer that is pending.", "can i get a virtual card online", "Why was money taken for a transfer?", "The top-up verification code is not visible.", "How does a bank transfer for topping my account work?", "I must have entered my PIN wrong.", "Hello,  I have recharged topup but account is not credited. Please help me in this, i guess there is some defect in system.", "I wanted to know what discounts were offered for current exchanges as it is something that occurs frequently."], "instruction": "Given an online banking query, retrieve another query with the same intent"}240{"query": "How do I add a new card?", "pos": "I just got a card, how can I add it to the app?", "neg": ["I don't know where the top-up verification code is.", "I want to transfer money into my account", "I lost my phone. What do I need to do?", "I made a transfer but my balance hasn't been updated", "Can I pay online with my card?", "Where can I deposit cash to top up?", "What's the deal? Money has just disappeared out of my account. I thought you offered crypto top up and it doesn't seem to working.", "I just realized I made the wrong transaction yesterday. Would  you please make it correct?I need it by tomorrow Please.", "I think my account has been hacked there are charges on there I don't recognize.", "I was abroad and needed some cash, but I think the wrong exchange rate was applied to the transaction."], "instruction": "Given an online banking query, retrieve another query with the same intent"}241{"query": "Can you tell me how to get my card on the app?", "pos": "Where in the app do I go to make my new card show up?", "neg": ["I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.", "I cannot get my card out of the ATM.", "Will I get Visa or MasterCard?", "I have a fee showing from last time I used my card.", "The money has not yet been placed in recipients account.", "Can someone assist me with updating my account details with changing my last name?", "My payment did not go through because the app reverted it", "I can't do the verification.", "I am looking to change my adress.", "Why hasn't my payment gone through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}242{"query": "I found my lost card. Am I still able to use it?", "pos": "I finally got my card.  Now I want to link it.  Is that something you have to do or can I do that?", "neg": ["I think there has been a mistake with my transfer", "The card is non-functional.", "There is random cash in my account.", "What is needed for identity verification?", "what do i need to have with me to activate card", "Why wouldn't the ATM give me my money?", "If my funds are running low, will the app top up automatically?", "Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please.", "Hello, I trying to top up with my card today but it didn't work. When I tried last time it worked but today it isn't. Could you take a look at it for me?", "Does Apple Watch support the topping-off of my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}243{"query": "What if I want to add a card I already have to the app?", "pos": "Card has been received, how will it show up on the app?", "neg": ["I just noticed that I supposedly made a payment to a seller a while back. The problem is, I don't recognize the seller. There must be a way to see who it is or track the payment. Can you do that, because I don't remember this transaction?", "I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number is the right one, I've checked that several times already.", "Am I able to Top Up with Apply Pay?", "I was charged more than once for a card payment I made.", "How long will my most recent transfer take to go through? The recipient needs the money urgently.", "How does your app transfer the money", "I need a disposable virtual card. Please tell me how to order one.", "I withdrew cash but it still shows as pending?", "Help! I think someone has a copy of my card - I still have my card, but a five hundred pound cash withdrawal that I didn't authorize is shown on my account.", "Is there a money transfer fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}244{"query": "How can I add a new card?", "pos": "If I find a card I lost do I need to dispose of it? Or can I re-active the card and continue to use it?", "neg": ["hey, I think someone stole my card numbers. There is a purchase showing up on my app from a store pretty far away from me.. I really need that money back to pay my rent.", "Why hasn't my transaction completed?", "tell me how I can order my card.", "The ATM did not give me my card back?", "Where can I update my pin number?", "Why do we need to verify top-up?", "My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?", "I have left my card at my parents house. Can you send me a spare one please to use in the meantime?", "Do I get charged if I top up with my European bank card?", "I put my check in the bank, but I haven't gotten my cash yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}245{"query": "How do I get my card on the app?", "pos": "Where can I link a new card?", "neg": ["Could you please tell me why my card payment didn't work?", "My card would not work at a shop.", "Could you tell me the fiat currencies that you work with?", "I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?", "how to delete account, not happy", "Is there any limits I should know about if I'm going to use a disposable virtual card?", "I've made a bank transfer but the money doesn't seem to be in my account.", "Why is my beneficiary being denies?", "What if I need my salary in another currency?", "Is there a charge for getting cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}246{"query": "Can you show me where to link the new card?", "pos": "How do I add an existing card to the app?", "neg": ["When can I use money sent to my account?", "How do I get my cash withdrawal to show?", "There was a charge applied when I used my card.", "Is it possible to cancel my transfer?", "Are there restrictions on disposable virtual cards?", "How is my ATM deposit not available yet?", "What steps do I need to get another card?", "Why is my payment in pending status?", "What's your refund policy if I bought an item from you?", "I believe my top up is still pending"], "instruction": "Given an online banking query, retrieve another query with the same intent"}247{"query": "I just got a card, how can I add it to the app?", "pos": "Where can I link a new card?", "neg": ["I received a refund, however I cannot see it in my account", "How do i set up auto top-up?", "Please help me, as my topup amount has been reverted, i did it correctly. I think there is some defect in system.", "Any place that takes Mastercard would be fine.", "It's been a couple days how much longer do I have to wait for my transfer?", "I am trying to exchange AUD for GBP, how do I do that?", "Anytime I've made an ATM withdrawal before it has always been free. I now say that I have been charged for my most recent ATM withdrawal. What's going on here?", "How can I check to see where my funds come from?", "Is the 1 pound charge going to be reimbursed on my card?", "My card will expire soon, When do I need to order a new one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}248{"query": "How do I link the new card?", "pos": "I finally got my card.  Now I want to link it.  Is that something you have to do or can I do that?", "neg": ["A payment shows up on the app that I never made.", "How long is a top up supposed to be pending, because an hour is too long! Can you fix this to go through?", "What age do you have to be?", "Someone might have had access to my card.", "My account was charged twice for one purchase", "Can I order a new card?  Mine is about to expire.", "my google pay seems to be acting up.", "Is there a fee for paying by card?", "How do I get my card out of the ATM?", "A cash withdrawal that I didn't authorize is shown on my account - can you please cancel my card as soon as possible?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}249{"query": "How do I link a new card in the app?", "pos": "If my card was lost or stolen can I re-link it?", "neg": ["I got a message that my transfer was declined.", "Are there any ATM's near me that accept this card?", "I have a pending transaction", "Was there a number to track that I could get?", "Are there any charges for using a bank card to top up", "What do I do if I still have not received my new card?", "I asked for cash but I did not receive all the funds", "How can I verify my identity?", "I need assistance with activating my new card.", "How long before transferred money shows up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}250{"query": "If my card was lost or stolen can I re-link it?", "pos": "help me link my card", "neg": ["How can I reset my passcode?", "I was only given $20 after trying to withdraw $100", "I just transferred my friend money, but she hasn't received it yet, and it's been a few hours. Can you tell me when to expect it to go through?", "I can't figure out why I haven't gotten my cash, when I already put the check in the bank.", "Can I use my account now, even though my identity verification has not gone through yet?", "atm ate my card", "What are the restrictions on auto top-up?", "How long until my new card gets here?", "The currency exchange for my purchase in foreign currency is incorrect.", "can i add funds  with a card from the united states"], "instruction": "Given an online banking query, retrieve another query with the same intent"}251{"query": "Where do I scan my card?", "pos": "Where in the app do I go to make my new card show up?", "neg": ["I'm not in the UK, but can I still get a card?", "Are there any fiat currencies that you will not work with?", "The expiration date for my card is coming up, how do I get a new card?", "Why is this not letting me exchange crypto? I need help making this transaction go through.", "I was only given $20 when I tried to get $100", "Can you please tell me how long it takes for the transfer to be available.", "Do you accept cash?", "i did not get any money but still was charged", "How come I was charged an extra fee when paying with the card?", "My cash withdrawl has the wrong rate of exchange."], "instruction": "Given an online banking query, retrieve another query with the same intent"}252{"query": "I need to find the card I received in the app.", "pos": "I found my card. How can I put it into my app?", "neg": ["There has been a payment  in the App that has not be done by me.", "Any chance of getting the card outside the UK?", "Hi, status of one of my card payment is still pending from a while. Please let e know how much time it will take to complete.", "I am looking to change my adress.", "My refund is still pending", "My currency rate is inaccurate.", "What is the wait time for delivery to the US?", "I want to cancel a transaction.", "Why does it still charge me even though I was unable to withdraw money from the ATM?", "Can I use a check to get gas?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}253{"query": "Can I link your physical card", "pos": "How do I reactivate a card I thought I lost?", "neg": ["Can you tell me why my credit card was declined while trying to top-up?", "This exchange rate you use is awful! Please tell me this is a mistake and not the official interbank exchange rate!", "My topping up didn't go through.", "Why is my top-up showing as reverted?", "Can you explain to me why a top up would be reverted?", "What is the top-up limit?", "How do I top up on my card?", "While abroad I got cash, and a wrong exchange rate was applied.", "Please help me with my card. As i have tried to use my card in two different ATMs but repeatedly it was declining by ATM.", "Is there a top-up limit?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}254{"query": "What do I do if I already had a card with you guys?", "pos": "May I reactivate my card? I previously reported it lost, but have now found it safe and sound.", "neg": ["Why did my top-up not get approved this time?", "Why do I have two charges It should only be one charge?", "My identity can't be verified.", "Will I be charged for adding money using an international card?", "What is the age requirement?", "How old do my kids need to be to use your service?", "What countries can I use my account in?", "What is the identity check for?", "What are the restrictions of the disposable cards?", "why does my statement contain an extra fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}255{"query": "How do I reactivate my card?", "pos": "I got a card, how do I get it in the app?", "neg": ["Can you tell me the cost of a transfer?", "I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?", "why can't my beneficiary make transactions?", "I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?", "Is there a fee for currency exchange?", "My card didn't go through.  It doesn't make sense.  You told me that everything was ok.", "How do I find out how or where this transaction on my account came from?", "Where can the pin be located?", "Is there an alternative to a physical card?", "Is there a fee for a SEPA transfer"], "instruction": "Given an online banking query, retrieve another query with the same intent"}256{"query": "I want to reactivate my card, I found it after thinking it was lost.", "pos": "If I find a card I lost do I need to dispose of it? Or can I re-active the card and continue to use it?", "neg": ["Can you change the rate for the item I bought in a different currency as it is wrong?", "What is the charge to make a transfer", "I am not able to make a purchase because there is an issue with my card", "Can I use this app to change money?", "Why did my card payment get declined?", "I'd like to open an account for my children. How can I do that?", "I'm trying to take money from my account but its not letting me. Help!", "How simple is it to transfer money into my account?", "How about disposable virtual cards?", "My top up has been pending for an hour already, and I really need this to go through as soon as possible.  Can you help?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}257{"query": "How do I add an existing card to the app?", "pos": "Can I link my card I previously received?", "neg": ["I have arranged a transfer, but no longer need to send it. How do I stop the transfer?", "How can I get a virtual card for a one-time transaction?", "Why did my card get charged twice for a transaction?", "Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?", "Why hasn't arrived yet a transaction I did to my friend?", "What do I need to do to perform identity checks?", "Unable to complete transfer, states 'declined'", "I need my card soon.", "where is the code for verifying the top up card?", "my card details could be stolen, as i didnt make these transactions"], "instruction": "Given an online banking query, retrieve another query with the same intent"}258{"query": "The card I thought I lost was in my jacket pocket this morning, so can I reactivate that?", "pos": "How do I add a card on to the app?", "neg": ["I didn't see any reason why my transfer was declined. What gives?", "Can you send me a Mastercard, instead of a Visa?", "Do you limit my top-offs?", "Show me how to activate my card", "Where can I see where my funds came from?", "What are the fees for using a European bank card?", "Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made.", "How long does it take to prove my identity?", "Why was I charged twice for my item!", "I used this account a lot during the last month to manage my payments for my new place abroad. Seems that suddenly fees have increased? Shouldn't you instead reward your frequent customers instead of putting an additional fee suddenly?!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}259{"query": "I just got my card.  It's not linked yet--how do I do that?", "pos": "I want to link to my card card with you, how?", "neg": ["show me how to transfer to my account", "Hello. I have a transaction in my account listed as pending. I tried to use an ATM at the city centre, but the machine declined my card, and I did not receive the money. Why is the transaction still pending if I did not receive the money.", "Why do I have two charges It should only be one charge?", "I no longer want to keep this account.", "How much am I allowed to top-up?", "My funds must be verified", "What are the policies of disposable cards?", "There is money missing from my account.", "Help me!  I don't know what my password is.", "How do I report fraud on my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}260{"query": "I want to reactivate my card, I thought I had lost it but found it again in my jacket.", "pos": "if i found a lost card can i put it back in app", "neg": ["What do I do after my card expires?", "I can't find the card PIN.", "I tried to pay through my account but the payment is not going through. What's going on?", "My Virtual card was rejected for a car rental. Why?", "I don't understand why you want so much of my personal info.", "How much does it cost to exchange my balance into a foreign currency?", "Do you know how to change my card PIN?", "I'd prefer a Mastercard.", "What do I do if my phone is stolen?", "I contacted the seller and he won't respond.  Please just refund me my  money."], "instruction": "Given an online banking query, retrieve another query with the same intent"}261{"query": "May I reactivate my card? I previously reported it lost, but have now found it safe and sound.", "pos": "how do I link an old card?", "neg": ["My card payment was reverted, why?", "I noticed the currency exchange rate was incorrect after paying for something in a foreign country.", "Hi,  Is there any problem with app? As i am facing some issues with the exchange of crypto currency. I am extremely interested in buying.", "There's an error in regards to the exchange rate for an item I bought.", "Where do I find the verification code for the card I'm topping up?", "I want to get my hands on one of those virtual cards!", "What is the procedure for me to get more cards on my account?", "I want to top up by transfering accounts, What do I do?", "How many digits identify the top-up verification code?", "I wanted to know about a pending dollar that is on my statement."], "instruction": "Given an online banking query, retrieve another query with the same intent"}262{"query": "I got a card, how do I get it in the app?", "pos": "How do I link a new payment card?", "neg": ["What fees to you have for top ups?", "What is the fee on my statement for?", "Which currencies do you handle?", "Why did the cash deposit not show up in my account?", "I am seeing in the app, some cash witdhrawals that I did not authorize.", "I noticed my card was used in a small town that I have never been to. Can you stop the card from being used more?", "How can I reset my darned PIN number?", "I just got married and I need to change my name", "Can I trace where my funds came from?", "Canceling my order is what I need to do right now."], "instruction": "Given an online banking query, retrieve another query with the same intent"}263{"query": "Could I reactivate my card please, I couldn't find it but it turns out it was in my jacket pocket.", "pos": "What do I need to do to link my new card for my account?", "neg": ["I want to know how to transfer money with my credit card", "I would like to be assisted with the activation of my card.", "What currencies can my account be in?", "My payment has been returned.", "how soon will my card arrive?", "there is a charge i dont recognize", "I tried to make a transfer and it failed.", "My card was refused", "I just did a transfer, but don't see the money in my account. What's up?", "Got only $20 when I tried to withdraw $100."], "instruction": "Given an online banking query, retrieve another query with the same intent"}264{"query": "how do I link an old card?", "pos": "How do I link one of your card that I already have?", "neg": ["Why is there a €1 charge on my statement?", "Hi, Today i have withdrawn cash from ATM but i got wrong amount and in the app it is showing much more amount than that.", "How do I transfer funds if I am paid in GBP?", "Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is?", "I want a refund for my item", "Why is it necessary to verify the top up?", "How do I get my card back quickly from a bank machine that it?", "Is there a fee for making a payment? If so, let me know why.", "I've just been married and need to update my name", "Transfers can take up to one day to process before departing for the beneficiary accounts. Please confirm that you've entered your account details correctly. SEPA transfers can take up to two working days, while SWIFT transfers can take up to five working days."], "instruction": "Given an online banking query, retrieve another query with the same intent"}265{"query": "My new card isn't in my app, how do I get it in there?", "pos": "Is there a way to link cards if I have one of yours?", "neg": ["A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.", "Why was I charged a fee on a cash withdrawal?", "What types of fiduciary currencies are supported for tenure and exchange?", "I made a payment but it was returned.", "My husband and I went out for our weekly \"dinner and a movie,\" and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?", "Is there a transaction limit on a disposable card?", "when will I get my refund?", "Why is my payment in pending status?", "I don't think my top up worked", "I think the exchange rate is wrong for my ATM withdrawal"], "instruction": "Given an online banking query, retrieve another query with the same intent"}266{"query": "How do I link one of your card that I already have?", "pos": "My card is no longer lost. How do I enter it back into the app?", "neg": ["Is there a top-up fee if you add money in USD?", "My card is stuck in an ATM machine, how do I get it back quickly?", "Can I get a physical card for free, or is there a charge?", "My automatic top-up was unsuccessful", "I can't use the app because I got mugged yesterday and they took everything. Please help.", "How to I switch my money for the money used in another country?", "Help! I made a transfer in error and need to cancel it before it's complete!", "I need to figure out what these charges are on my account. They've been coming out for a couple of days. Can i get all of this money back? Also, I need to freeze my card.", "How long does the \"pending\" period of a transfer take?", "Help me unblock my PIN."], "instruction": "Given an online banking query, retrieve another query with the same intent"}267{"query": "I want to link to my card card with you, how?", "pos": "How do I reactivate a card I thought I lost?", "neg": ["There are transactions that I don't remember making, i think someone might have gotten my card details and is now using it.", "What am I supposed to do if the funds haven't show up from a transfer completed this morning?", "What method do you use for the exchange rate?", "Do you know how I can verify that I did a top-up to my card?", "I need to change my personal details in my account.", "Is there a charge for cash withdrawals? I always thought it was free.", "Why did you revert my top up?", "For adding money, which currencies do you accept?", "Why didn't my card payment work?", "Is this app capable of exchanging currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}268{"query": "I finally got my card.  Now I want to link it.  Is that something you have to do or can I do that?", "pos": "How do I activate and link my new card?", "neg": ["I would like to know which fiat currencies are recognized by your organization.", "Is there an age limit to get an account?", "I can't find my card! Can you help?", "When will my top-up go through?", "I tried pulling out money at the ATM and it gave me an incorrect amount back.", "I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere.  Is it being held up for some reason?  I should have seen a new balance by now!", "My phone was stolen, what should I do first?", "How can I find the source for my available funds and money?", "I am afraid to give you all my identify details.", "What are the countries that you operate in?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}269{"query": "I found my card. How can I put it into my app?", "pos": "Card has been received, how will it show up on the app?", "neg": ["I requested a refund from Next because the dress I purchased had three arm holes. They said they sent the refund last Wednesday which is nearly a week ago and I still don't have it.  Why not?", "Will you tell me how I am supposed to use the disposable cards?", "how do i dispute a payment I didnt make", "where to i get my funds from?", "I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?", "Your exchange rates are coming from where?", "I want my card frozen right away. Money was taken out in an odd location I have never heard of.", "What type of fiat currencies do you support?", "Why am I being a charged for using my card?", "What currencies and methods can i use to top up my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}270{"query": "Where can I link a new card?", "pos": "How do I make my card show up in the app?", "neg": ["In the App I see a payment that is not mine.", "I still want to use my account but haven't verified is that OK?", "Will I be charged for topping up?", "What is the estimated wait time for transfers from the US?", "I have made a recent check and cash deposit that isn't reflected in my balance.", "do you accept from usa credit card?", "How do I top up by cheque?", "how can i transfer money from american express card", "An extra pound was charged!", "Can I get a disposable virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}271{"query": "I found my card! Can I link it back into the app?", "pos": "How do I make my card show up in the app?", "neg": ["I no longer need AUD, I need GBP instead, how can I make this happen?", "I still do not see the cash deposit in my account from last week. Why?", "How do I use my card if I lost my phone?", "I was recently mugged and would like to know if I have to have access to the app to use your services and how I would go about setting up your services on a new device belonging to a current user?", "How many times can I enter a wrong PIN before it is blocked?", "When will the check I deposited post to my account?", "Exchange fee help?", "My purchases from this morning still have pending payments.", "Is a bank transfer acceptable for topping up my account?", "Why are the things I bought earlier today still showing as pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}272{"query": "help me link my card", "pos": "I want my card I just received to show up in the app. How do I do that?", "neg": ["What happened to my cash deposit?", "What are my limits on disposable cards?", "Why isn't my refund showing up in my statement?", "Why am I being charged a fee for using my card? If there is some print out of places that charge me can you please send me that?", "I've been waiting since Friday, where is my money?", "I tried to withdraw 50 pounds but it only gave me 30. Where is the rest of my money?", "I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra.", "I deposited a check yesterday and im not seeing it posted yet in my account. why is that? can you look into it?", "My last ATM request did not go through due to a declined card. Please cancel the request on my account.", "Why has my card been declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}273{"query": "Card has been received, how will it show up on the app?", "pos": "In the app, how can I make it show the new card that arrived?", "neg": ["Is it possible that my card payment was reverted?", "I do not want a VISA card.", "How do I switch to a different currency?", "Why has my top-up failed?", "My card is about to expire.  Are there any costs with a replacement card?  How quick do you mail it to me?", "I bought something online a week ago and i never got it in the mail.Can I just get my money back now I don't want to keep waiting on something that isn't going to show up.", "I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer.", "How long does it take for money to transfer as my balance hasn't been updated", "Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help.", "How can I put more money into my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}274{"query": "What do I need to do to link my new card for my account?", "pos": "How do I reactivate a card I thought I lost?", "neg": ["I want to end my account", "A payment shows up on the app that I never made.", "I want to know your exchange rates.", "hey, I think someone stole my card numbers. There is a purchase showing up on my app from a store pretty far away from me.. I really need that money back to pay my rent.", "My cheque is taking a while", "Why hasn't the money transfer arrived yet?", "Hi, I draw out some money from the ATM today. The ATM has given me wrong amount and the application is displaying more amount than i withdraw.", "Is it possible to access my phone from the hotel/", "I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please!", "My PIN got blocked, help."], "instruction": "Given an online banking query, retrieve another query with the same intent"}275{"query": "Now that I have my card, how do I connect it to the app?", "pos": "Where in the app do I go to make my new card show up?", "neg": ["How do I perform identity checks?", "I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?", "The rate of exchange for my cash withdrawal is wrong.", "Can you assist on apple watch top ups?", "Please tell me the limit to topping-up.", "Where is the top-up verification code located?", "My transfer is pending, why?", "I'm not sure where my phone is.  Can someone else use the app?", "I will be traveling.  Can I add money automatically?", "I need to order a new card as my old one will expire soon. Can you tell me how to order a new one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}276{"query": "Can I add a card to back into the app?", "pos": "I want my card I just received to show up in the app. How do I do that?", "neg": ["why did i only get 20.00", "I'm supposed to be getting a refund but it hasn't shown up, now what?", "I live in the EU, can I get one of your cards?", "Can you tell me how do I get a card?", "Can I edit my personal details?", "I've got a problem - I bought something with my card one or two weeks ago, but now exact same amount of the purchase is showing up in my account. I like more money in my account, but this is too good to be true. Can you tell me what's happening?", "I'm confused ass to why my contactless is not working.", "Why am i being double charged for something?", "Can i cancel this purchase?", "I have a transfer from the US, How long is the wait?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}277{"query": "How do I make my card show up in the app?", "pos": "My card is no longer lost. How do I enter it back into the app?", "neg": ["If I want to can I set up a new PIN?", "Why is my balance still the same after a cheque deposit?", "Am I able to get this shipped to China?", "Help me.  The passcode doesn't work.", "I tired to get cash in the ATM but it was cancelled", "How do I input a new address?", "How can I fix my contactless?", "Is there a top up fee?", "I need to change my home address.", "I made a bank transfer and the balance hasn't updated yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}278{"query": "I want my card I just received to show up in the app. How do I do that?", "pos": "Is there a way to link cards if I have one of yours?", "neg": ["I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account.  I can't fix this with the app.  Please help me immediately!", "is there a limit to top up", "Could you please freeze my card immediately?", "I have an odd payment in my statement", "A transfer is pending.", "Why did my cash deposit not show up?", "I have a duplicate payment on my account", "why has a transaction to a friend been delayed?", "What does it mean if my payment has been reverted?", "Can you transfer money to your card by bank transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}279{"query": "How do I activate and link my new card?", "pos": "Can I link my card I previously received?", "neg": ["i cannot seem to activate card", "How can I obtain a disposable virtual card?", "What's a verification code?", "how much does it cost to add money to my card", "I have made a recent check and cash deposit that isn't reflected in my balance.", "Can I top up my card with other cards?", "Can my daughter make an account?", "Can you tell me why my card is not working? I keep trying to use it but it keeps rejecting my payment. I am being careful and entering the info correctly but it still happens.", "from where are coming your exchange rates?", "I added money through a bank transfer and it is not showing in my balance."], "instruction": "Given an online banking query, retrieve another query with the same intent"}280{"query": "Can I link my card I previously received?", "pos": "If I find a card I lost do I need to dispose of it? Or can I re-active the card and continue to use it?", "neg": ["Why would a cash withdrawal be pending?", "I need to cancel a transaction.", "Where are the Mastercard ATMs?", "My credit card did not go through. Can you see if it has insufficient funds?", "WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!", "where to i get my funds from?", "My top-up hasn't gone through, what happened?", "How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...", "I payed with the card and there was an extra fee?", "My refund is not showing."], "instruction": "Given an online banking query, retrieve another query with the same intent"}281{"query": "Where in the app do I go to make my new card show up?", "pos": "found card, how to put it back in app", "neg": ["My pin isn't here yet", "I am from X but am traveling to Y - how do I get currency for Y?", "What is the refund process?", "I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?", "I requested money from the ATM and it didn't give me as much as I requested.", "I tried transferring money to a beneficiary, however, I was unsuccessful.", "What are my options for holding money in multiple currencies?", "Can I transfer my paycheck to the account?", "Can I transfer money to my account with the app?", "Do you support changing the currency I use?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}282{"query": "Is there a way to link cards if I have one of yours?", "pos": "How do I add a card on to the app?", "neg": ["I keep checking my statements but no progress.I requested a refund but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me", "Why does my transfer keep generating an error message?", "I want to make an online purchase but I don't want to use my credit card. Can you tell me how a disposable virtual card works and where I can apply for one?", "Does Google Pay offer a top up option?", "I did not get enough cash", "I cannot seem to buy something online with my card? the payment comes back, what's going on?", "Is there a way yo change my PIN?", "Can I get paid for this in another currency?", "Is there anything to do because my phone was stolen?", "Why is my beneficiary not being allowed to get payment services?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}283{"query": "How do I reactivate a card I thought I lost?", "pos": "found card, how to put it back in app", "neg": ["I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it?", "What systems do you have in place for my security when using my card for everyday purchases?", "How to receive transfers from my employer when I get paid in GBP?", "Hi I'm sending some money over to an investment bank I do business and the transaction is being rejected. I'm not sure why as I think I have the right details.", "I tried topping up using my card, but the money is gone?", "My card was declined at a restaurant today and I am not sure why.", "When does my transfer from the US arrive in my account?", "There is a direct debit payment I don't recognize.", "If I get a transfer from Europe, how long until it is in my account?", "I think someone stole my card because I can't find it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}284{"query": "found card, how to put it back in app", "pos": "How do i go about linking a new card?", "neg": ["Why isn't my id verifying?", "I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?", "Is there a fee for adding funds with a credit card?", "My card did not go through in a shop", "My payment is in the app but hasn't gone through yet", "I'm not sure what is going on here. I've received payment back into my account  for an item I've already received, from about 2 weeks ago.", "I have an unfamiliar direct debit in my statement.", "What's the top-up limit?", "My money didnt go through after I transferred.", "There is a direct debit patentp that I haven't authorized."], "instruction": "Given an online banking query, retrieve another query with the same intent"}285{"query": "My card is no longer lost. How do I enter it back into the app?", "pos": "In the app, how can I make it show the new card that arrived?", "neg": ["I transferred some cash and it didn't arrive", "Am I charged a fee to transfer funds?", "There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?", "I have a payment in my statement that is off", "I would like to get a few more physical cards.", "My top up hasn't gone through yet, why?", "Which fiat currencies are supported by you?", "My account was charged twice for one purchase", "Why did my top-up get reverted?", "I used an ATM and there was an extra charge."], "instruction": "Given an online banking query, retrieve another query with the same intent"}286{"query": "How do i go about linking a new card?", "pos": "In the app, how can I make it show the new card that arrived?", "neg": ["Will there be a cost if I exchange currency?", "How come I got blocked for entering wrong pins?", "I got money overseas and the exchange rate was wrong", "Why did my money disappear when I topped up??", "I used my card to top-up but the money is gone!", "Why didn't my transfer get to the recipient?", "can i use check to top up", "Why are you charging fees on cash withdrawals? I went to withdraw some money earlier today after buying groceries. There's a fee that wasn't there before.", "Can you tell me which cards and currencies are supported?", "How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately."], "instruction": "Given an online banking query, retrieve another query with the same intent"}287{"query": "if i found a lost card can i put it back in app", "pos": "If I find a card I lost do I need to dispose of it? Or can I re-active the card and continue to use it?", "neg": ["How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.", "Does it matter if I use Visa or Mastercard?", "The ATM charged me an extra fee, Why?", "I want to see what this fee is on my card payment.", "i received my American Express in Apple pay, why is top up not working?", "I made a check deposit but the cash hasn't arrived in my account yet.", "What is minimum age for an account?", "Where are the ATMs that I can use Mastercard?", "I transferred some money but the balance stayed the same.", "How long before a check I send clears?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}288{"query": "If I find a card I lost do I need to dispose of it? Or can I re-active the card and continue to use it?", "pos": "How do I add a card on to the app?", "neg": ["Can I activate my card with the app?", "I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago.", "I sent money to someone but they haven't gotten it, what's going on?", "How do I verify the top-up?", "What kinds of cards can I use to top up?", "Is there a fee for exchanging currency?", "I want to end my account", "Can I get a card although I'm not in the UK", "Where can I find the auto-top option?", "Do I have to top up in euros if I use a card, or can I use a different currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}289{"query": "How do I link a new payment card?", "pos": "In the app, how can I make it show the new card that arrived?", "neg": ["Help me order a new card that's going to be expired soon.", "I made a bank transfer but it doesn't seem to have gone through?", "Will you charge me for topping up with a European card?", "How would I go about getting a physical card to use in stores?", "How much are you going to charge me if I top up my US card?", "I did not ask for the amount of cash that I received.", "Can I see my available money?", "I was expecting my new card by now.", "Why wasn't it obvious that you charge for payments? If you put the fees in an easy to read format, this could have been avoided.", "My identity verification isn't working"], "instruction": "Given an online banking query, retrieve another query with the same intent"}290{"query": "In the app, how can I make it show the new card that arrived?", "pos": "How do I add a card on to the app?", "neg": ["How do I know how much money I will have when I travel abroad?", "Can I use this app to change money?", "I need to know this, where do my funds come from?", "I have a card payment that I don't recognize. What should I do?", "Can i get payed through this system?", "I've completely forgot the code to get into the app.", "I can't input my pin again.", "Did I do something incorrectly? Where is my top-up?", "Help me cancel a transfer.", "Do you know the rate of exchange?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}291{"query": "How do you come up with your exchange rate", "pos": "How are exchange rates calculated at this bank?", "neg": ["How do I know if my top-up went through?", "What is the minimum age required to open an account with your service?", "The ATM gave me less cash than requested", "I am having trouble transferring money to a beneficiery.", "I would like my money back for an item I purchased", "Do I need a disposable card?", "Someone took my card without my permission.", "What type of fiat currencies do you support?", "Do you offer auto top ups?", "how much does it cost to add money to my card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}292{"query": "How do you determine the exchange rate?", "pos": "I'm interested in what your exchange rates are based on.", "neg": ["I just realised I made the wrong payment yesterday. Can you please change it to the right account? It's my rent payment and really really needs to be in the right account by tomorrow", "What's wrong with my ID? I can't verify it.", "I have a direct debit I didn't make", "Will I get charged on a foreign currencies exchange?", "I was spending cash with my card and got a fee.", "Card payment is showing as pending", "There is a payment I don't recognise!", "My card was rejected", "Are there any restrictions for the disposable cards that I need to be aware of?", "What countries are you available in?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}293{"query": "What's the foreign exchange rate I will receive?", "pos": "How is the exchange rate calculated?", "neg": ["how much does it cost to add money to my card", "What's the fee for exchange of foreign currencies?", "Is there such thing as an auto top-up option?", "Do you only use Visa or do you have Mastercard too?", "Help me cancel a transfer.", "I'm cancelling this charge. I still have not received what I bought from these people a while ago.", "There was a limited amount of money available at the time of my transaction.", "I attempted to enter my pin to many times.", "What is my password?", "How long will delivery to the US take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}294{"query": "How do you find the exchange rate?", "pos": "How do I know what the exchange rate will be when I make an exchange.", "neg": ["how do the cards work?", "Why was I charged a fee for my withdrawal?", "What are the sources for the funds in my account?", "Fix my top up", "I don't think I made this payment that is showing up", "Help Me!  I lost my card.  What should I do?", "How do I go about changing my address?", "can i see money source?", "left my phone at hotel, cant use app", "Can I receive my salary with this in another currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}295{"query": "Could you please tell me your exchange rates?", "pos": "I would like to know what exchange rates you use?", "neg": ["How do I get a virtual card on my device?", "Why hasn't the transaction I did to my friend arrived yet?", "I made a check and cash deposit that wasn't credited to my account.", "My PIN tries have run out. Now what?", "I am sure I have plenty of money to transfer but my transfer is being declined.", "My card is expiring so how fast can I get a new one and how much will it be?", "What does the bank charge for lost or stolen card replacements?", "A withdraw I tried to make at the ATM was declined I don't know why.", "Is there a way for me to check my balance?", "What information do I need to see my source of money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}296{"query": "How do you do exchanges?", "pos": "How can I tell what foreign exchange rate I will get?", "neg": ["How do I reverse a transaction on my account?", "I refuse to verify my identity.", "I used my card to get cash then I was charged a fee that I shouldn't have been charged.", "Will my other US credit card be accepted?", "Is there a fee for currency exchange?", "Can I update my details?", "I put money into my account in the form of a cheque, but my balance did not change.", "How to cancel a transaction", "It says that my payment is pending, what does that mean?", "Will the system automatically top up itself?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}297{"query": "Where does the exchange rate stand right now?", "pos": "What is the exchange rate for EUR?", "neg": ["Why do i have to verify my top-up card?", "I got my American Express in Apple Pay, why is top up not working correctly?", "The app doesn't believe its me.", "If I am running low on credit can I auto top up?", "Your service is bad.  Close my account.", "My source of funds need verification.", "How can I exchange AUD for GBP?", "Do you allow currency exchanges?", "What to do if my card has been used without my permission?", "passcode retrieval"], "instruction": "Given an online banking query, retrieve another query with the same intent"}298{"query": "I'd like to know what you guys look at to decide an exchange rate", "pos": "How is an exchange rate calculated?", "neg": ["What are the charges for topping up US card?", "Will I be charged for receiving the money?", "top up for my american express card is not working", "What are the fees associated with top up via transfer?", "Will this card work all over the world?", "I'm cancelling this charge. I still have not received what I bought from these people a while ago.", "The app is showing a cash withdrawal that I didn't make.", "I would like to verify my source of funds.", "The app is showing a payment I never made.", "Where do I order a disposable virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}299{"query": "Will my money be of equal value when I travel abroad?", "pos": "What method do you use for the exchange rate?", "neg": ["My payment was put back, I think.", "It has been forever ago that I made an order online. The product simply is not coming. Just give me back my money because I'm not paying these people.", "I need to transfer funds from China and quick expedition is crucial. Approximately how long does it take for a transfer from China to go through?", "How do I know where I can use my card?", "What kind of businesses will take my card?", "Do I get charged if I get money?", "Can you please tell me why I cant get money from the ATM?", "Is there something wrong with the ATM? It would not let me pull cash out of my account.", "My card is missing!  Help!", "I think the bank made a mistake on the exchange rates"], "instruction": "Given an online banking query, retrieve another query with the same intent"}300{"query": "How do you decide what your exchange rates are?", "pos": "Please explain your exchange rate policy.", "neg": ["I have been charged an extra fee when buying from your store. Why is this?", "How do I get another card", "What does it mean when a transfer is \"pending\"?", "The expiration date on my card is very soon, and I need to get a new one.  What are the price and delivery options for my replacement card?", "I have a question regarding the PIN of the card?", "I thought I was going to receive more currency?", "The app says that I got cash in an ATM and I didn't", "Why is my top-up showing as cancelled?", "I have lost my phone or it has been stolen.", "I withdrew cash but it still shows as pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}301{"query": "What are the exchange rates?", "pos": "Can you explain your exchange rates basis?", "neg": ["How do I turn on my new card?", "Can my friends top up my account?", "Last week I put a cash deposit into my account and it is still isn't there.", "I draw out money from your ATM during holidays, and was charged insanely. I wouldn't have done it, if i had a little sense about the shocking charges.", "Can you track my card for me?", "Why would the ATM machine fail to give me the cash withdrawal I requested?", "Are there any fiat currencies that you will not work with?", "What can i pay with out  fees", "My app says I made a withdrawal, but I didn't.", "I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange."], "instruction": "Given an online banking query, retrieve another query with the same intent"}302{"query": "What do you think of the exchange rate?", "pos": "Your exchange rates come from where?", "neg": ["Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to.", "When do i get charged a fee for using the card?", "How to verify my identity", "Why can't my beneficiary access my account?", "I need a list of currencies you accept for exchange.", "Will I receive all the money sent to my account by SEPA transfer?", "Just received my replacement card, what steps do i need to take to activate it?", "The rate of exchange for my cash withdrawal is wrong.", "Help me figure out why my transfer was declined", "Why do you ask for top-up verification?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}303{"query": "How's the exchange rate looking right now?", "pos": "from where are coming your exchange rates?", "neg": ["Can you tell me how to tell where my funds come from?", "Why does it say my transfer failed?", "top up by my card is that possible?", "I'm expecting a refund but it's no where to be seen", "The exchange rate for my electronic payment is incorrect.", "Can you refund my purchase?", "How can I change currency type?", "I thought transfers were free. Why was I charged to transfer?", "I already paid to top-up but the funds aren't available yet, where are they?", "Hi, would you please activate my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}304{"query": "How is the exchange rate doing?", "pos": "How are the exchange rates for transfers calculated?", "neg": ["Can I get a new card with new expiration date in China?", "I checked my statement and am being charged one pound. Where did this charge come from?", "How do I active this card?", "The transfer to my account was not allowed.", "Is it possible to link a new card?", "Can I have multiple currencies in my account?", "Do I have a choice for a Mastercard?", "Why does my transfer still say it is pending?", "What went wrong with my transfer?", "What do I do if i accidentally broke my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}305{"query": "I am travelling and I was wondering what your exchange rates are", "pos": "I'd like to know what the foreign exchange rate will be.", "neg": ["Can you tell me why the card payment came back?", "You can do that in just a few seconds. Go to account, hit activate, and follow the directions from there.", "Why does my statement show an extra fee?", "my exchange rate looks wrong for my last payment", "I have a second credit card from the US. Will you take it?", "As my kids get older are they able to get set up with their own accounts?", "Are there any charges for European bank card for top up?", "The $1.00 has still not been reverted as indicated in the previous email.", "How many ATMs will take this card?", "It shows that the transfer on my account wasn't allowed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}306{"query": "i need to know about exchange rates", "pos": "How is an exchange rate calculated?", "neg": ["How much does top up fees cost?", "How do I verify my identity?", "I made a cash withdrawl and there is a charge.  What is this?", "My card is almost going to expire.", "I have a payment that is still pending", "Am I able to do top-ups with Google Pay?", "I want to make an online purchase but I don't want to use my credit card. Can you tell me how a disposable virtual card works and where I can apply for one?", "Can my account me accessed by a thief?  I was mugged.", "My top up has failed", "My money transaction can't be seen by the person I sent it to"], "instruction": "Given an online banking query, retrieve another query with the same intent"}307{"query": "I need to know what foreign exchange rate I can get.", "pos": "I want to know your exchange rates.", "neg": ["Why did my payment get declined?", "I want to reactivate my card, I thought I had lost it but found it again in my jacket this morning.", "I topped up my account but the money isn't there now.", "How to exchange my currency", "My account seems a bit off and getting weird charges.", "What type of card can I use to top up?", "How can I receive money?", "Help me with a PIN change.", "Why isn't my cash deposit showing up in my account?", "My exchange rate isn't correct."], "instruction": "Given an online banking query, retrieve another query with the same intent"}308{"query": "What is the foreign exchange rate you will apply?", "pos": "What is the present state of the exchange rate?", "neg": ["Do you issue cards for someone living in the US?", "Do I get an actual card?", "When will the check I deposited post to my account?", "I checked on google and the exchange rate you are using is really bad. Can you update it?", "I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed.", "There are a few transaction that I don't recognize, I think someone managed to get my card details and use it.\n", "What, if any, is the limit  for auto top-up?", "Someone withdrew money from my account, and it wasn't me.", "Explain why a card payment would be cancelled?", "What do I do if someone used my card without my permission?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}309{"query": "I would like to know how exchange rates are calculated when transferring funds.", "pos": "How do your exchange rates factor in?", "neg": ["what is this extra charge for a withdrawal?", "I would like to get help from someone in your customer service department with assisting me with activating my card.", "why has a transaction to a friend been delayed?", "Why do the top-ups need to be verified?", "How many days does a regular transaction take to complete?  I see a pending payment that hasn't changed in the last several days.", "How long does it take for a transfer to post", "Why hasn't my payment gone through yet?", "Does it cost money to top up?", "I was doing a transfer and received a \"decline\" message.", "There's a problem - I bought something about a week or two ago but just today the payment somehow came back into my account! I already received the item though, what's going on here?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}310{"query": "Where can I get your exchange rates from?", "pos": "How are foreign exchange rates determined?", "neg": ["Could I get a mastercard if that's reasonable?", "Tell me if there is a limit to top-up.", "Why is it showing that my account has been charged a dollar that is showing as pending?", "How long will my most recent transfer take to go through? The recipient needs the money urgently.", "Why will my transfer not go through?!  Keep getting an error message.", "There are a few transaction that I don't recognize, I think someone managed to get my card details and use it.\n", "My payment has been returned.", "For the identity check, do I need any kind of documentation?", "Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?", "My wallet isn't showing my top-up, did I do something wrong?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}311{"query": "I'd like to know what the foreign exchange rate will be.", "pos": "Tell me your opinion on the exchange rate.", "neg": ["I want a backup second card. Is this possible?", "Why can't I see my top up?", "Will I be able to track the card that was sent to me?", "There is a payment on my card that I do not recognize.", "How do I order another card?", "A payment I didn't do shows in my app", "Does a discount apply if I exchange currencies frequently?", "Can I use this card at any ATM?", "what are limits to top up", "What do I have to do to get the virtual card to work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}312{"query": "Is there an exchange rate?", "pos": "explain the interbank exchange rate", "neg": ["I should not have been charged a fee for cash withdrawal.", "Why did the ATM take my card and keep it?", "Can apple pay handle top up exchanges?", "How can I verify my top-up card?", "I believe my card payment were reverted", "show me how to transfer to my account", "How long does the \"pending\" period of a transfer take?", "I'm in China and really need a new card.", "Is there a limit on making disposable cards?", "My phone was left at a hotel and I can't access the app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}313{"query": "Please explain the exchange rates.", "pos": "What is the exchange looking like?", "neg": ["My transfer is pending too long.", "Is there a way you can have money from a purchase I made refunded to my account.", "Need help with a stolen card.", "Was I charged extra for using my card?", "My card has been found. Is there any way for me to put it back into the app?", "Can you tell me where to find my top-up verification code?", "My phone got stolen, how can I use the app?", "What to do if my card is about to expire?", "I'm trying to purchase a flat but i need my first payment for my mortgage to go through first. I keep getting an error. I'm not sure what is going on but i need help making this transfer.", "What is the refund policy?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}314{"query": "How are exchange rates calculated at this bank?", "pos": "How do you do currency exchanges?", "neg": ["Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP.", "Will I be charged for exchanging foreign currencies?", "Can I verify my identity?", "I want some extra physical cards.", "What are the steps that I need to take to activate a new card?", "My card is no longer lost. How do I enter it back into the app?", "Did I not get my refund? I don't see it.", "Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before", "How to activate Google Pay for top up?", "I found a charge on my debit that I did not make."], "instruction": "Given an online banking query, retrieve another query with the same intent"}315{"query": "What are Interbanks current exchange rates?", "pos": "What's the process for exchanges?", "neg": ["how long will it take for my transfer to stop pending", "How many cards can I have?", "can i get a virtual card online", "I would like to return my purchases", "The card is non-functional.", "I want to start using my card, how do I activate it?", "I won't be pleased unless I get a Mastercard.", "My transaction history is looking a little off. I have been charged twice for multiple different purchases, and would like to have those duplicate charges refunded.", "I didnt get the correct exchange rate for getting cash", "Is there any way I could open an account for my daughter?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}316{"query": "How do you determine exchange rates?", "pos": "How does the exchange rate work?", "neg": ["How do you top up with a cheque?", "I would like to know how my friend would be able to send me money", "Where can I order my virtual card?", "How much does it cost to top up a US-issued card?", "Can you tell me why my top-up failed?", "Can you explain to me the way to verify my top up has gone through?", "Which flat currencies can I use from you?", "I think a payment I made with a card was cancelled.", "I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?", "Where do you need to live to receive card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}317{"query": "How much are the rates of exchange?", "pos": "How do I know how much money I will have when I travel abroad?", "neg": ["Am I going to be charged for topping up by transfer?", "I cannot make a transfer to another account.", "I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra.", "I can't verify identity through the app.", "Can I use a check to top up?", "I needed cash today, so I used another provider's ATM, and when I attempted to withdraw, it declined. I just checked it out and I'm still showing my account with that amount pending! I didn't take any money out, it was declined, so I don't want that to be processed as a withdrawal.", "I would like open a second card for my daughter, how can you assist me?", "Who can I speak with regarding a lost card?", "My transfer to an account failed.", "I need a new card, my old card is expiring."], "instruction": "Given an online banking query, retrieve another query with the same intent"}318{"query": "How does the exchange rate work?", "pos": "What factors determine your exchange rate?", "neg": ["I recently transferred some cash, but the balance has not changed.", "I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere.  Is it being held up for some reason?  I should have seen a new balance by now!", "The app is showing that I received alot more money than I actually received from the ATM. This occurred earlier today.", "I was charged for using my card?", "How many days to deliver to a US customer?", "Out of the blue, my card stopped working.", "How do I top up?", "I have not received the completed transaction.", "Please help.  The card won't work.", "Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}319{"query": "Will I know which exchange rate I will get?", "pos": "How are foreign exchange rates determined?", "neg": ["Does the auto top-up have any limits?", "I asked for cash but I did not receive all the funds", "I tried to buy something online yesterday but it kept saying declined. Tried another time today but same thing happened. What's Broken?", "I'd like to apply for a Visa Card.", "I had a seller reach out to me saying my money didn't come through to them, but I'm sure it was removed from my account. Can you figure out what the deal is here?", "Can you show me where to link the new card?", "Can you tell me about these disposable virtual cards?", "I placed my order a week ago. Is it ok that my card isn't here yet?", "How can I set up Google Pay on my device?", "I haven't yet received money that I transferred"], "instruction": "Given an online banking query, retrieve another query with the same intent"}320{"query": "from where are coming your exchange rates?", "pos": "When exchanging, how much are the rates?", "neg": ["my card payment has been declined, do you know why?", "What am i missing to verify my id?", "My new card hasn't came in.", "The wrong exchange rate was used for my cash withdrawal", "why are all my identity details required", "Please help me!  A payment I made had an error on the account number and I can't cancel on my side.  Can you cancel it?", "Why did my card payment get declined?", "I tried to withdraw cash from your ATM but my transaction was cancelled.", "Can I have more physical cards?", "I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}321{"query": "How can I find your exchange rates?", "pos": "Do you know what your exchange rates are?", "neg": ["Will this card work at any ATM?", "I need to cancel a transfer I made.", "Why did I only get $20 now the full amount I wanted?", "What is the procedure for depositing a virtual card", "Hello. My credit keeps being declined, last night and again today, as I try to buy something. What is the status of my card?", "Why did you revert my top-up?", "Is it possible to top up by card?", "What is the reason I couldn't do a transfer to a beneficiary?", "What form of payments can I use for topping up?", "The ATM keeps declining my card! I tried two different ATMs already can you please check if everything is alright with my account??"], "instruction": "Given an online banking query, retrieve another query with the same intent"}322{"query": "Where do you get those exchange rates?", "pos": "Your exchange rates come from where?", "neg": ["Can I have multiple currencies in my account?", "Problem verifying my account", "Do you offer account's for minors?", "Why wasn't my bank balance updated?", "I tried to use the ATM today but it would not accept my card.", "Why didn't I receive the right amount of cash at the ATM?", "Is it possible for me to give my daughter a second card for this account?", "I received my card. How do I link it to the app?", "my card details could be stolen, as i didnt make these transactions", "What is the fee for topping up a US card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}323{"query": "If I need to cash foreign transfers, how does that work?", "pos": "What are you exchange rates?", "neg": ["i didnt do this charge", "If I need to top up with cash where should I look?", "What is taking so long with my top up?", "Why was I charged twice for the same thing?", "Why is it I am charged an extra fee when I use the ATM?", "how to delete account, not happy", "Can I have my card delivered on Tuesday?", "I no longer have my phone.", "There is a direct debit payment that I did not make.", "How do I use cash to top up my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}324{"query": "How's the exchange rate?", "pos": "Please explain your exchange rate policy.", "neg": ["What stipulations do disposable cards entail?", "What do I do to exchange currency?", "Someone took my card without permission", "How do I change my last name?", "Is there a fee to get an actual card?", "Please assist me with activation.", "Why hasnt my top up gone through yet?? I thought it was suppose to be instant? Am I wrong? Why is it still pending?", "I have to quickly transfer something to China. How long will it take to arrive there?", "what countries can i use my card in", "Is it possible to have a discount for exchanging currency frequently?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}325{"query": "What is an exchange rate?", "pos": "Where can I find your exchange rates?", "neg": ["Supported countries", "Do you charge for sending out more cards?", "I'm waiting for a transfer from the US, how much longer?", "I bought an item at the wrong exchange rate.", "may I have a Visa and a Mastercard from you.", "My refund isn't going fast enough.", "A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.", "Are extra charges added for sending out additional cards?", "why was i charged a fee to transfer", "Someone has stolen my phone, what should I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}326{"query": "On what do you base your exchange rates?", "pos": "What exchange rates do you use?", "neg": ["I no longer want this account, what should I do?", "Where is the card PIN located?", "I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?", "What currencies do you accept to add money?", "I placed my order a week ago. Is it ok that my card isn't here yet?", "I need to transfer something from China, How long will it take?", "Why was I charged extra on my app?", "I don't know where this debit transaction on my statement came from.", "I have used all of my PIN tries. What should I do now?", "I won't be pleased unless I get a Mastercard."], "instruction": "Given an online banking query, retrieve another query with the same intent"}327{"query": "Is the exchange rate the same on weekends as the weekdays?", "pos": "Does this app have the same exchange rate as third parties?", "neg": ["My payment is taking a long time to go through.", "Can exchanged be made to EUR?", "What are eligible holding and exchange currencies?", "I think that there was an error in calculating the exchange rate.  I recently withdrew cash and received much less than expected.", "I would like to close my account, as I'm not happy.", "Why was I charged an additional $1?", "The day before yesterday, I performed a transfer within the country. It still has not completed. Can you check on that? The account number is definitely correct, as I've checked.", "Why am I charged whenever I withdraw cash?", "I have a duplicate payment on my account", "Can you explain why my Google Pay Top isn't working?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}328{"query": "Do you have the best exchange rate?", "pos": "Why is your exchange rate different on different days?", "neg": ["I had to pay money for paying with my card.", "My actual card isn't functioning.", "Do I have to go to the bank to change my PIN?", "Can I verify my top-up card?", "What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through.", "It's been some time ago that I placed an order and it just isn't coming. At this point just give me back my money because I'm not paying them.", "What's the amount that I can top-up?", "How can I close my account?", "My latest transfer seems to be missing.", "What fees are there for adding money using an international card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}329{"query": "What are the current exchange rates?", "pos": "What is the exchange looking like?", "neg": ["How long does it take for a bank transfer to show on my balance?", "Please help, the atm swallowed my card, what do I do?", "I have been charged an extra fee when buying from your store. Why is this?", "I know there's money in my account, why did my account decline me?", "I got a new address and need to change my old one.", "I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now.", "My account isn't showing the refund", "Can you transfer money to your card by bank transfer?", "I am having some difficulty verifying my id.", "I was out today looking forward to paying with my new card, but the payment just kept getting declined. This is really sad, what's going on?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}330{"query": "Can you tell me your exchange rates?", "pos": "What is the formula for your exchange rate?", "neg": ["I was able to find my card. How to I go about putting it into my app?", "What is the cost of a transfer?", "I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.", "I just had my card get declined at the ATM! I need to get money out but I am unable to.  Why has this happened?", "I tried transferring money to a beneficiary, however, I was unsuccessful.", "In which countries does your app work", "I have done a transfer within the country a couple days ago, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.", "How can I cancel a transaction to a wrong account?", "Problem verifying my account", "I would really like a physical card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}331{"query": "what are your exchange rates at?", "pos": "How will I know what the exchange rate is?", "neg": ["What is the handling fee for transfer?", "Why does my transaction have an added fee?", "Is it possible to order another card?", "Are there any limits to using disposable virtual cards?", "What would I be charged in receiving a SEPA transfer?", "I bought something abroad and the exchange rate applied is wrong", "lost card found, want to put it back in app", "Not sure what my password is.", "What do you require for identity verification?", "What is the fee for a cash withdrawal?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}332{"query": "What foreign exchange rate will I get?", "pos": "What is the system for determining the exchange rate?", "neg": ["How can I go about getting a refund?", "I was charged more than once in a single transaction", "is there a reason i need to verify top up", "How can my friend send money to me?", "need to exchange currencies", "I was charged the wing amount for an item.", "Whats wrong with my currency exchange?", "Why am I having trouble withdrawing cash?", "I need immediate assistance in canceling a transfer which was a mistake. Please help me quickly so this does not go through.", "I'd like to use my American Express to place money into my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}333{"query": "What foreign exchange rate will I get on weekdays and on the weekends?", "pos": "How do you calculate exchange rates?", "neg": ["I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds.  What is that for?  Is it fraud?", "I couldn't pay with card in a shop", "Why doesn't it work when I use American Express to try to add money to my account?", "I know this very late, but I just went through my statements from the last couple months and there's one quite large-ish payment that I definitely haven't made. Is it still possible to dispute it?", "When will it get delivered?", "What limits are the to top-ups?", "I tried to top up, but the funds show up as pending. I thought it was instant?", "Why are there fees for using a card?", "What is not accepted in order for me to top up my account?", "Where do I find how to top off with a check?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}334{"query": "I would like to know what your exchange rates are.", "pos": "What factors effect the exchange rate?", "neg": ["My transfer was wrong, are you able to stop it before it goes through please?", "Is it possible to get a disposable virtual card as well?", "how much for topping up by card?", "Where can I modify my details?", "Why is my cash withdrawal pending?", "Help me with a PIN change.", "Why is the payment from my card still pending?", "I want to deactivate my account.", "How will I know where my funds are coming from?", "I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}335{"query": "What are your exchange rates calculated from?", "pos": "What is the formula for your exchange rate?", "neg": ["Are there certain cards and currencies you support?", "How do I get refills to my card when I'm traveling?", "A while ago i requested a refund from a seller. I keep checking my statement but I have not been refunded yet. I'm confused why i haven't gotten my money back yet but I need your help getting it please.", "How can I alteration my PIN?", "i am express delivering my card to the us, how long will that take", "What is the reason my payment was not accepted?", "I recently reported my card as missing/lost, and I just found it. Can I still use it?", "Do you deal with EUR?", "show me how to top up", "How long does it take for a transfer to be in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}336{"query": "Do you know the rate of exchange?", "pos": "What is the formula for your exchange rate?", "neg": ["How can I receive my salary with a different currency?", "Why did you charge me a fee when I made a transfer?", "Do you support changing the currency I use?", "What are these disposable virtual cards all about?", "I was able to find my card. How to I go about putting it into my app?", "Where can I find the verification code for the card top-up?", "Where can I go to get my PIN unblocked?", "There's a payment in my history I don't recognize", "Can I get a disposable virtual card?", "There's a card payment I didn't make"], "instruction": "Given an online banking query, retrieve another query with the same intent"}337{"query": "How can I tell what foreign exchange rate I will get?", "pos": "How do I know how much money I will have when I travel abroad?", "neg": ["I forgot my passcode. Now what?", "How long will it be  before the person I sent money to is able to see it?", "No Visa please. I want to continue with Mastercard.", "I got a cheque that I want to top up with?", "The exchange rate is incorrect for something I bought", "My card payment is being declined and I've tried several times.", "Why has transferring money resulted in a charge?", "How can a payment be declined", "How can I request cash back? The ATM gave me the wrong amount that I've been charged though...", "Are you able to guide me to my card's location?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}338{"query": "What are you exchange rates?", "pos": "Does this app have the same exchange rate as third parties?", "neg": ["Cancel a transaction", "how do i get a refund for a direct debit payment i didn't make", "How do I verify the source of my funds?", "I would like to know more about what a disposable virtual card is?", "I didn't withdraw cash but I see that transaction on my app", "Can you tell me where I can order a disposable virtual card?", "I need to be made aware when I am being charged an extra amount for payments please. I looked over the app earlier and noticed an additional feel related to one of the payments. I was not warned about this before.", "I don't think I made this transaction on my statement", "I don't like the services, please close my account", "Do you accept cheques for top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}339{"query": "When exchanging, how much are the rates?", "pos": "Could you tell me what your exchange rates are?", "neg": ["Would I be able to top up as much as I can?", "How long will my top-up stay pending?", "How can I cancel my transfer?", "I need my payment in another currency", "My phone was stolen, what should I do?", "How do I delete an account?", "Does Apple Watch support the topping-off of my account?", "I think my card has been used by somebody else since I was never in the little town where some transactions on this bill have come from. Please stop this right away.", "Why is the exchange rate different from what I expected?", "I need an accurate exchange rate, when I make my withdrawals."], "instruction": "Given an online banking query, retrieve another query with the same intent"}340{"query": "How are the exchange rates for transfers calculated?", "pos": "Where can I find your exchange rates?", "neg": ["Can you activate my card pls", "Where can I modify my details?", "I can't figure out why I haven't gotten my cash, when I already put the check in the bank.", "Do you charge for transfers?", "What is the refund process?", "I was given the wrong exchange rate when getting cash", "I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.", "Do you provide currency exchange to Euros?", "I want to change my pin number from an ATM. Is this possible?", "I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go??"], "instruction": "Given an online banking query, retrieve another query with the same intent"}341{"query": "explain the interbank exchange rate", "pos": "Where can I find your exchange rates?", "neg": ["A transfer could not be completed.", "A fee shouldn't apply to me if my card was stolen.", "Hi,  Is there any problem with app? As i am facing some issues with the exchange of crypto currency. I am extremely interested in buying.", "I need to know where this charge is coming from?", "why do I have a pending payment?", "I did not receive the correct amount of cash.", "I keep checking my statements but no progress.I requested a refund but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me", "What is the cost and time frame of getting a new card?", "Why can't I transfer money to a beneficiery?", "I do I top up from my Apple Watch?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}342{"query": "How is the current exchange rate?", "pos": "What exchange rate is it?", "neg": ["I think there may be something wrong with my card. I have never had issues with withdraws before, but this morning on the way to work it was suddenly declined.", "It is common for an international transfer to take 2 days or longer? I made a transfer from France 2 days ago and I have not seen it yet.", "What is your check-cashing policy?", "I transferred money and it hasn't come yet", "What does it mean if it says my card payment has been cancelled?", "Can you provide information for freezing my card immediately?", "Got only $20 when I tried to withdraw $100.", "How do I exchange currencies with this", "I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient", "A seller is stating that they haven't received money yet when the money has already deducted from my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}343{"query": "Does the exchange rate change?", "pos": "Could you tell me what your exchange rates are?", "neg": ["No Visa please. I want to continue with Mastercard.", "Please tell me how to get a refund for something I bought.", "After purchasing an item I noticed the exchange rate was incorrect.", "I got charged a fee that shouldn't be there from my cash", "Which cards do you support for top up?", "What can I do if my card still hasn't arrived after 2 weeks?", "I found a transfer fee - is that correct?", "I was told that withdrawing cash from the ATM is free, but I'm charged a fee. Why is this?", "What's your refund policy if I bought an item from you?", "My card is no longer lost. How do I enter it back into the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}344{"query": "How do you decide what the exchange rates are?", "pos": "Tell me your opinion on the exchange rate.", "neg": ["I topped up but my money is not showing. Why is that?", "I can't find how to top up my account with a check.  Where is that?", "Help, the ATM didn't give me all the money I requested", "Why is the exchange rate for my payment incorrect?", "I need a transfer cancelled.", "Can I choose between Visa or MasterCard?", "I need to top up, can I use google pay?", "My attempted transfer keeps kicking back with an error message.  Could you please help me to resolve this?", "I need a new card to replace an expired one. Will it cost anything, and how soon?", "What's the exchange fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}345{"query": "Your exchange rates are coming from where?", "pos": "What is the formula for your exchange rate?", "neg": ["After I deposited my cash, I still don't see it in my account.", "Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.", "If I wanted to change my PIN, how would I do that?", "Can you explain why I was charged extra when I used the card?", "I tried to make a transfer but it failed. will you tell me why?", "How do I use bank transfer to top up my account?", "why hasn't my virtual card come yet?", "When will my account receive the money?", "I tried to get gas but my money was gone!", "I attempted to top up using my card, but now the money just disappeared?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}346{"query": "What is the current exchange rate?", "pos": "How are the exchange rates determined?", "neg": ["Why hasn't my transfer from Europe gone through?", "why was i charged a small amount", "Can I activate a card in the app?", "Can I apply for one of your cards if I live in the EU?", "I want to get a Visa card", "My refund is still pending", "Why are my transfers getting declined?", "The exchange rate is incorrect on an item I recently purchased in a foreign country.", "I withdrew cash but it still shows as pending?", "What is this fee for card payment?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}347{"query": "Can you explain your exchange rates basis?", "pos": "What is your opinion on the exchange rate?", "neg": ["My top-up hasn't happened yet.", "I'm being asked for a verification code. Where do I find it?", "My card is showing the same transaction over and over again.", "How do i activate my card", "If I exchange foreign currency, are there any other charges?", "There are strange transactions on my account.  What should I do if I think someone stole my details?", "What are the top-up fees for my card?", "The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?", "Have a payment that I haven't done.", "Can you change the rate for the item I bought in a different currency as it is wrong?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}348{"query": "How did you guys get your exchange rate?", "pos": "I'm interested in what your exchange rates are based on.", "neg": ["I can not find my phone or it has been stolen.", "What can you tell me about the card PIN?", "What is the estimated time on an urgent transfer from China?", "I'm still expecting the transaction to be finished", "Can you tell me when my money transfer will go through", "The exchange rate given to me after a purchase, was incorrect", "Is there a discount for multiple currency exchanges?", "I thought that transfers are free. Why was I charged an extra fee?", "A friend was telling me about her disposable cards. What would I have to do to be able to get that feature?", "Which foreign currencies do you accept for adding money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}349{"query": "How are exchange rates determined?", "pos": "How do I know what the exchange rate will be when I make an exchange.", "neg": ["Can I add a card to back into the app?", "how much do I have to pay for exchange of currency?", "Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through?", "How long does it take for my id to verify?", "What types of foreign money can be used with this service.?", "I'm trying to take money from my account but its not letting me. Help!", "What do I do with my \"decline\" message on a transfer?", "What do I do if the machine rejects my card?", "Why did I only receive this much currency?", "I looked at my statement and found a payment I and found a mistake."], "instruction": "Given an online banking query, retrieve another query with the same intent"}350{"query": "How do the foreign exchange rates work?", "pos": "What factors determine your exchange rate?", "neg": ["Do you accept Mastercard?", "I thought transfers were free of charge.  I bought something abroad and got charged a ridiculous fee. How do I get this problem fixed.", "How do I active this card?", "Can my friends top up my account?", "I paid with a card and there is an extra charge. Why?", "What do i do to get a physical card?", "The exchange rate was wrong in the foreign country I got cash in.", "Where can I find a list of descriptions the disposable cards have?", "When will I receive the card?", "Shopping on line I was declined when trying to buy something."], "instruction": "Given an online banking query, retrieve another query with the same intent"}351{"query": "Do you know what your exchange rates are?", "pos": "How do you calculate exchange rates?", "neg": ["I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?", "Is payment required to get a card of my own?", "Where can I go to get my PIN unblocked?", "i disagree with a charge", "My card payment is being declined and I've tried several times.", "I really wanted to buy something online but seems the card is not working as the payment suddenly came back! What's going on here, I've been trying for a good week or two.", "Will I receive all the money sent to my account by SEPA transfer?", "I am concerned that I am being doubled charged for several items purchased in the past week.  Please review my statement and correct.", "I need to change my name, since i just got married", "Is there a fee for topping up a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}352{"query": "where do you find your exchange rates?", "pos": "Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?", "neg": ["Help me unblock my PIN.", "Do I need to verify the top-up?", "Is it possible to dispute a debit payment from a couple of months ago.", "How long do I have to wait for the transfer to be finalized?", "I tried to top up and suddenly my money disappeared", "While on vacation I used an ATM to get cash and was overcharged. These charges are ridiculous and had I known about them I would have never used it.", "Hello. I bought an item a while ago, and have since requested a refund.  However, upon checking my online statements, it seems that I haven't been issued a refund yet.  How can this be remedied?", "Tell me why my topup wouldn't go through?", "I need to know what charges I will incur for using a European card for top up.", "Why didn't I receive the right amount of cash at the ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}353{"query": "What exchange rate is it?", "pos": "I need to know what your exchange rates are.", "neg": ["I'm waiting for the ID verification to go through still, so is it too soon to use my account?", "Am I able to do top-ups with Google Pay?", "Someone has a copy of my card !! I definitely still have it here but someone just made a 500£ cash withdrawal, HELP!", "What methods are available for my friend to send me money?", "When do I get my PIN?", "The seller just told me he didn't get paid. After reviewing my account it did subtract the balance but now it has added it back to my account. I need you to please take care of this promptly.", "My payment was put back, I think.", "What's a verification code?", "I haven't received my virtual card.", "Am I able to Top Up with Apply Pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}354{"query": "What will my exchange rate be?", "pos": "Why is your exchange rate different on different days?", "neg": ["How do I track the card you sent me?", "Can I change my details because I moved?", "Are there any restrictions on the disposable cards?", "What do you demand for identity verification?", "I'm interested in getting a virtual card.  How do I get one?", "Why do I need to have my identity verified?", "I found the card I thought I lost this morning. Can I reactivate this card?", "Can you let me know where my refund money is? I requested a refund a few days back, but it's not showing up yet.  Do you guys have the money yet? Maybe it's just not in my account.  Let me know when it will become available, please.", "Why won't you take my transfer, I keep getting an error message.", "Can I make a withdraw in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional fees?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}355{"query": "How do you calculate exchange rates?", "pos": "What is my money worth in other countries?", "neg": ["In the app, how can I make it show the new card that arrived?", "Which countries are supported", "It appears my transfer was declined.", "Do you let me choose between Visa and Mastercard?", "Tell me how to top up my account using bank transfer.", "new customer and filling gas for the first time today, not working,", "My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?", "Why is the transaction not posting?", "Why have I not received a virtual card yet?", "What is this random charge of one pound doing on my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}356{"query": "What are the exchange rates you assign?", "pos": "Does this app have the same exchange rate as third parties?", "neg": ["Why isn't my refund showing up?", "Is there any limits I should know about if I'm going to use a disposable virtual card?", "Tell me about the limit for top ups.", "Which fiat currencies are supported for holding and exchanging?", "Can I get a Visa from you?", "Is there a way I can get a Visa card?", "When the time is right will this automatically replenish my balance?", "I need to update my phone number.", "Which part of the app do I order virtual cards from?", "What would cause a transfer failure?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}357{"query": "What factors determine your exchange rate?", "pos": "What's the process for exchanges?", "neg": ["How long does it take for the money to show up in my account?", "What does top-up verification do?", "How can I go about ordering a virtual card?", "My bag was stolen from me yesterday, so I can't use any apps or anything. I need some help.", "How can I reset the passcode if I need to do that?", "Hello. I tried doing a topup and I thought it worked, but now the money is no longer in my account. Can you explain?", "I am having some difficulty verifying my id.", "An item I bought had the wrong exchange rate applied.", "My cash withdrawl has the wrong rate of exchange.", "Is my card denied anywhere?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}358{"query": "How does the exchange rate work on this app?", "pos": "Where can I find your exchange rates?", "neg": ["Top up not available in my wallet.", "I have no way to prove my identity.", "I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?", "always exchanging currencies, do you offer a discount?", "Canceling my order is what I need to do right now.", "I don't have my passcode to access the app.", "How to edit personal details?", "I hope you can help me. Someone has stolen my wallet and now I have noticed that they have been taking money from my account.", "When do I get my PIN?", "How do I see my card in the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}359{"query": "What is the exchange rate for EUR?", "pos": "How do I know how much money I will have when I travel abroad?", "neg": ["Which credit card top-ups do you accept?", "I need you to delete my account now.", "I'm trying to verify my top-up card, but I can't find the code...?", "I need money put into this account from another one.", "Please explain how disposable virtual card work.", "Why was I charged for cash withdrawal?", "Is my PIN recorded anywhere?", "Is there a function where I can top-up automatically?", "Are currency exchanges free?", "how do the cards work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}360{"query": "I'm interested in what your exchange rates are based on.", "pos": "Where can I find the exchange rate for my transfer?", "neg": ["How can get a Visa card?", "I need to get hold of a physical card?", "I've got a repeated tranasaction on my card.", "Help me to set up contactless payments.", "Why was a fee changed for my transfer?", "What fees are charged when I top up", "I would like to have assistance with activating my card.", "Why has my top-up not worked?", "My refund is still pending", "What are the steps to activate the card, as it does not seem to work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}361{"query": "Could you tell me what your exchange rates are?", "pos": "Where can I find the exchange rate for my transfer?", "neg": ["There is an extra charge on my account I didn't authorise, it's just £1, what is it?", "What countries are you located in?", "Why would my transfer be declined?", "You can activate your card in a few seconds by going to account, hitting activate, and just following the directions.", "Can cash be used in physical locations to top up?", "Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to.", "Does google play offer the service to Top up?", "The cash I wanted wasn't there.", "My transfer seems to be too expensive.", "Are their fee's for top ups?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}362{"query": "How do I know what exchange rate I will get?", "pos": "How do you do currency exchanges?", "neg": ["i put money on my card and i dont see it on the balance", "What should I do?  I topped off but the app reversed  it.", "Who can send me money?", "My cash withdrawal isnt showing on my account", "Shouldn't my new card be here by now?", "The app won't identify me.", "A transfer has to be cancelled.", "Why has my payment been reversed?", "I want a refund for an item", "How can I verify the top-up card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}363{"query": "How are the exchange rates determined?", "pos": "How do you do currency exchanges?", "neg": ["Why is it I am charged an extra fee when I use the ATM?", "In my account I noticed my ATM withdrawal is still pending", "I want to get a new card before my current one expires, how much will it cost me and how long will it take to get here.", "How many transactions can be made with a disposable card?", "Payment did not process", "Can my job deposit my wages directly into the account.", "what are the exchange rates for getting cash", "Can I change from AUD to GBP?", "Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and was declined?", "Why isn't my cash deposit showing up in my account? I deposited it this morning."], "instruction": "Given an online banking query, retrieve another query with the same intent"}364{"query": "Why is your exchange rate different on different days?", "pos": "how do you get exchange rates", "neg": ["Why is the payment from my card still pending?", "Can I do more than 10 transactions with a disposable card?", "Why was my cash withdrawal cancelled at the ATM?", "I have a cash withdrawal in my statement. Why is that?", "Top up not available in my wallet.", "Shouldn't my new card be here by now?", "My card has not come in the mail yet.", "Why is it important to verify my identity?", "The exchange rate for my payment last Saturday must be wrong because I was charged extra.", "What is the max I can top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}365{"query": "What is the present state of the exchange rate?", "pos": "Where can I find your exchange rates?", "neg": ["Do I need to verify the top-up?", "Can I see the source of my available money?", "I've just moved and I need to change my details", "I tried to do a transfer and it's saying it declined.", "I think the exchange rate for my for my cash withdrawal is wrong", "I looked at my statement, and there is a charge for 1£ that I don't recognize.  Why is it on there?", "What ATM accepts Mastercard?", "I have a new card and I can't add money to it.  I tried about 30 minutes ago and it is still pending.  What do I do?", "What's go on, where is my new card?", "Explain the activation method for this card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}366{"query": "What exchange rate will I receive?", "pos": "Your exchange rates come from where?", "neg": ["Why is my exchange rate wrong?", "Please explain why my top-up didn't go through.", "I am afraid to give you all my identify details.", "Are there any hidden extra fees for currency exchanges?", "In which countries can I get a card?", "The cash I got at the ATM is still in my account.", "Hi, Last week I have contacted the seller for a refund as directed by you, but i have not received the money yet. Please look into this issue with seller and help me in getting the refund.", "I had a card payment that was declined.  Why?", "I deposited money but my balance hasn't been updated yet.", "Why are my transfers not going through.  I have tried over 4 times to get it to work.  This is just a simple transfer.  Is something else causing this in the system?  Is it broken?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}367{"query": "Is the exchange rate current?", "pos": "How do I know how much money I will have when I travel abroad?", "neg": ["I sent money about 5 days ago and the recipient has not received the money yet.", "Recipient has not received the money", "Hey, I'm buying a flat and I need my mortgage to go though. However, every time I check I get an error message. Is there any way you can help me with this transfer.", "Can I get my money back on an item?", "Which ATMs accept Mastercard?", "Where do i find my PIN?", "Give me a refund now!! I am still waiting.", "Why was my transfer request decline?", "How old must I be to open an account?", "I deposited a cheque, but my account balance stayed the same."], "instruction": "Given an online banking query, retrieve another query with the same intent"}368{"query": "Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?", "pos": "What is the source of your exchange rates?", "neg": ["My Bank is in Europe, how long will the transfer take?", "Why isn't the recipient seeing the transaction? I just sent the money.", "I would like to receive my salary in a different currency. How does that work?", "What will I need to verify my identity", "Which merchants accept this card?", "Why do you keep declining my payment? I tried several times already with this card and it is just not working.", "Help me cancel a transaction.", "I need to delete my account, please.", "I need my payment in another currency", "What are the steps to activate the card, as it does not seem to work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}369{"query": "What is the source of your exchange rates?", "pos": "Tell me your opinion on the exchange rate.", "neg": ["Please help! I was looking at my account and saw a transaction with a seller I don't remember. Is it possible for you to track the sale, because I really don't think I made a payment to them.", "Why was i charged for making a withdrawal? After i went grocery shopping i withdrew some money from my account and now there is another charge.", "Can I top up using my cheque?", "What is the reason I couldn't do a transfer to a beneficiary?", "My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem?", "I am having issues using contactless payments, could my card be damaged?", "How can I fill up my gas tank using a check?", "How do I create a disposable virtual card?", "What is your exchange rate between UK pounds and Russian rubles for my last transaction", "use my credit to add money"], "instruction": "Given an online banking query, retrieve another query with the same intent"}370{"query": "I would like to know what exchange rates you use?", "pos": "I need to know what your exchange rates are.", "neg": ["What countries do your services support?", "I need to transfer funds from China and quick expedition is crucial. Approximately how long does it take for a transfer from China to go through?", "I needed to make a payment on my account, but I typed in the incorrect number.  The app won't allow me to cancel this transaction.  I need it cancelled ASAP!!", "I do not recognize the card payment.", "I need a transfer cancelled.", "The transfer on my account is not showing up.", "Where is my credit card that was to be mailed?", "i did not get any money but still was charged", "I tried activating my card and it didn't work", "How long does it take for a new purchase to stop being considered pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}371{"query": "What value can I get for my currency?", "pos": "I want to know your exchange rates.", "neg": ["Please let me know how to change my PIN?", "What do I do if my card was stolen.", "My app shows a payment I didn't make", "Tell me why there is a fee for a card payment.", "My card has not come in the mail yet.", "I want to choose a new PIN.", "Transfer isn't working?", "Tell me why there is an extra charge when I used an ATM?", "How to modify my details.", "Please explain how I use the disposable cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}372{"query": "What is the exchange looking like?", "pos": "What's the process for exchanges?", "neg": ["I thought crypto top up with something you offered and it does not appear that it's working even though the money has disappeared out of my account. Can you tell me what's going on?", "My salary is in GBP, do I need to exchange it before putting it into my account?", "how to i go about getting my virtual card", "I am unable to get cash from the ATM", "I think there may be something wrong with my card. I have never had issues with withdraws before, but this morning on the way to work it was suddenly declined.", "How do I cancel a recent transfer?", "Can I schedule future top ups?", "Google Pay Top up isn't working", "I need someone to find out where my money has gone to? It has disappeared. I completed a top up earlier and seen it had went through. Since it has now disappeared I need to know what's going on.", "Hi, I am unable to use my card in ATM. I had tried my card in two ATMs but both ATMs declined it. Could you please check my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}373{"query": "What exchange rates do you use?", "pos": "Your exchange rates come from where?", "neg": ["I was charged the wing amount for an item.", "Why was I charged a fee for withdrawing money?", "What do I need to do to get my salary through this?", "I want to know the source of my funds.", "How do I change my name?", "Am I gonna be charged for sending out more cards?", "How do I perform identity checks?", "I think I was wrongly charged in a recent transaction when I used my card.", "How can I fix this?  There is a double charge on my account.", "I haven't yet received money that I transferred"], "instruction": "Given an online banking query, retrieve another query with the same intent"}374{"query": "Tell me your opinion on the exchange rate.", "pos": "What is the formula for your exchange rate?", "neg": ["What about an auto top-up, is that a option?", "Where do I find my card PIN?", "Someone else charged my card!", "There's a direct debit payment that I don't recognize.", "Why are my payments not working and show pending?", "How long do I wait for a transfer to take?", "I wanted to know why my transaction didn't go through.", "Do you offer free ATM withdrawals of ones hometown currency while on holiday?", "can i get a virtual card online", "Help! In the app there is a payment that I don't remember."], "instruction": "Given an online banking query, retrieve another query with the same intent"}375{"query": "What's the process for exchanges?", "pos": "Please explain your exchange rate policy.", "neg": ["ATM apparently not working?  Couldn't access funds in my account?", "I'm not certain my top-up went through yet.", "The payment I made with my card is not showing up.", "There is a card payment I'm not familiar with.", "Still waiting on my refund...", "Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more.", "How long is a transfer in the pending status?", "I would like to get both a Visa and MasterCard?", "Why is my card payment cancelled?", "In which countries can I get a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}376{"query": "How is the exchange rate calculated?", "pos": "What is the formula for your exchange rate?", "neg": ["Do you send more than one card?", "I require verification of my source of funds.", "How do I transfer cash my into my account?", "What do I do if I forgot my PIN?", "I may need to dispute a Direct Debit payment.", "Is my top up not working?", "How do I go about exchanging currencies with this app?", "How old does one need to be?", "The exchange rate you are using is bad.This can't be the official interbank exchange rate.", "Can I order a card please?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}377{"query": "How do I know how much money I will have when I travel abroad?", "pos": "How are your exchange rates calculated?", "neg": ["I can't log into my account because I lost my password", "How do I make my transfer go through", "I received a fee for obtaining cash, is this correct?", "Can I get a physical card", "I tried to access money earlier but the machine seems not to be working. After looking, the transaction actually shows to still being process. Can you find out what is going on here? I don't want to be charged for some money I never got.", "I was able to find my card. How to I go about putting it into my app?", "what are the exchange rates for getting cash", "I need to cancel a transaction.", "something is wrong with my exchange rate charge", "I answered so many questions about my identity. Why do you need this info?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}378{"query": "What is my money worth in other countries?", "pos": "Where are you getting your exchange rates from?", "neg": ["Which countries are you available in?", "How can I check if I have received a refund if it is not yet on my statement?", "Explain to me why a transfer would be declined.", "I need a new card and I live in the United States.", "A shop I go to didn't let me pay.", "When will I receive my card?", "What is your refund policy for products I have purchased?", "My cash deposit hasn't posted to my account.", "What do I do if there is an electronic debit that is not correct?", "My transfer failed"], "instruction": "Given an online banking query, retrieve another query with the same intent"}379{"query": "How do you do currency exchanges?", "pos": "Where are you getting your exchange rates from?", "neg": ["Why isn't the transfer to my account showing up?", "I made a transfer and was charged an extra fee!", "My cheque is taking a while", "A Bank ATM did not give my card back. What do I do now?", "I was charged multiple times for one purchase", "How much longer is it going to take to get my new card?", "How long until my new card gets here?", "I received an extra charge for using the card. Why?", "What is the reason for the extra fee on my statement?", "I have the cash already, my account still shows up as pending.  How can my account be still pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}380{"query": "How do I know what the exchange rate will be when I make an exchange.", "pos": "How do your exchange rates factor in?", "neg": ["I just have one additional card from the USA. Do you support that?", "I was using a foreign currecy to make a payment and the applied the wrong rate.", "What kind of costs are involved for exchanging currency?", "Is it possible that my card payment was reverted?", "How can I change my old pin to a new one?", "Can I top up with cash", "Why did the ATM swallow my card?", "Is there a fee for european bank cards?", "I don't have a password.", "How can I go about getting a refund?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}381{"query": "I want to know your exchange rates.", "pos": "how do you get exchange rates", "neg": ["Why do you ask for top-up verification?", "Are there cash machines where I can change my PIN?", "tell me why I was charged more with my card?", "I can't find the auto-top up option.", "Why is my card payment still a pending transaction?", "How is my PIN sent?", "I used my card to top up but it's saying it is still pending. What does this mean?", "Can I get my money back on an item?", "What was the issue with my topping up?", "I am looking to change my adress."], "instruction": "Given an online banking query, retrieve another query with the same intent"}382{"query": "What is the system for determining the exchange rate?", "pos": "How is an exchange rate calculated?", "neg": ["Why won't my card accept any transactions?", "why have i not got my new card?", "where is this money from", "Why isn't my top up showing?  Was the money reversed?", "Will I be able to track the card that was sent to me?", "I don't remember my password", "How will I know where my funds are coming from?", "I would like my money back for an item I purchased", "How can I get my money that I didn't get from the ATM?", "Why does my transaction have an added fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}383{"query": "Please explain your exchange rate policy.", "pos": "What do you use to figure out the exchange rate for the card?", "neg": ["Help me find the transfer that I did.", "Can I go ahead and use my account even though my identify hasn't been verified yet?", "Is my country's currency supported by your system?", "I have a trasnger that is pending and wondered about it.", "What fiat currencies can I use for holding and exchanging?", "My card's expiration is approaching, how do I replace it.", "My PIN was entered wrong and now I am blocked.  Please unblock.", "Is there a reason why a recipient might not see my money transaction", "I want to find out what happened to my new card?", "How do I make sure my transfer isn't goin to an unsupported merchant?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}384{"query": "How are your exchange rates calculated?", "pos": "What do you use to figure out the exchange rate for the card?", "neg": ["i asked for 100 only got 80", "I see an unauthorized withdraw.", "How long does a European transfer take?", "Why can't my beneficiary get access?", "I am inquiring about your auto top up feature.", "What ATMs take this card?", "Why was I unable to complete my transfer?", "phone is at a hotel, can i still use app", "I don't want to verify my identity", "Why do I still have a pending cash withdrawal?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}385{"query": "Where can I find your exchange rates?", "pos": "Your exchange rates come from where?", "neg": ["how many virtual cards can i have, i want 8", "I tried to withdraw cash, but got declined!", "I want to get a refund.", "I need to transfer money into this account from my other bank account.", "Are extra charges added for sending out additional cards?", "What was the extra charge for using my card?", "I need to know the if there is a limit on the amount for auto top-up.", "Why is my identity verification process not working?", "What's the wait time for European transfers?", "Why was there a transfer fee on my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}386{"query": "How are foreign exchange rates determined?", "pos": "What method do you use for the exchange rate?", "neg": ["I am having trouble activating my card.", "I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.", "I would like to receive instructions showing the verification process for top up cards..", "I have an unfamiliar direct debit in my statement.", "Do I need to speak to a representative to change my pin?", "The app says I made a cash withdrawal that I didn't make", "For what reason can I not transfer money to a beneficiary?", "How do i set up auto top-up?", "Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.", "I got my American Express in Apple Pay, why is top up not working correctly?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}387{"query": "What factors effect the exchange rate?", "pos": "How will I know what the exchange rate is?", "neg": ["Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?", "Do I need to do anything? My phone was stolen yesterday.", "What, if any, is the limit  for auto top-up?", "Can i have the item refunded?", "How do I edit my details?", "I tried activating my card and it didn't work", "phone is at a hotel, can i still use app", "How long does it take for a money transfer to show up?", "I checked on google and the exchange rate you are using is really bad. Can you update it?", "What am I going to need in order to verify my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}388{"query": "Your exchange rates come from where?", "pos": "How do you determine your exchange rates?", "neg": ["I am waiting for a payment to be processed", "Is there a way to track the new card you sent me?", "Why is my identity not being verified?", "How long does a payment usually show as pending? Is it normal that mine is still pending?", "What is the cause of the delay in applying my card payment to my account?", "I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app.", "The app is showing that I received alot more money than I actually received from the ATM. This occurred earlier today.", "Do all businesses take this card?", "how do i find top up for cash deposit", "What is this extra fee on my statement."], "instruction": "Given an online banking query, retrieve another query with the same intent"}389{"query": "I need to know what your exchange rates are.", "pos": "What is the formula for your exchange rate?", "neg": ["How do I get a new expiration date?", "Hi, I'm in progress of purchasing a flat and am trying to make to make a payment.  An error is appearing, and I need assistance.", "I'd like to delete my account.", "Is there anywhere I can't use my card?", "the exchange rate for my withdrawal is wrong", "What is the most I can top-up?", "Exchange rate for my card payment is wrong", "Will I be sent a new card before mine expires?", "I bought an item at the wrong exchange rate.", "The app reversed a top off I had.  What should I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}390{"query": "Does this app have the same exchange rate as third parties?", "pos": "How do your exchange rates factor in?", "neg": ["Who is giving me my money?", "I could not get the top-up to go through", "What's going on with my card? I've tried multiple times and it never goes through.", "I have not used my card all day, however, there is an unusual payment showing in my app.  I would like to have that amount reimbursed.", "My transfer was wrong, are you able to stop it before it goes through please?", "Someone hacked into my cards account.", "I think I was charged by mistake on my debit statement.", "help, I see money missing I didn't take out.", "Tell me more about getting a virtual disposable card.", "Why can't I withdraw funds from my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}391{"query": "What do you use to figure out the exchange rate for the card?", "pos": "What is the formula for your exchange rate?", "neg": ["In my app, a direct debit payment I didn't do shows in my app", "I just made a transfer from a UK account. How long does that typically take to show up? I just want to make sure it worked alright.", "How old does my daughter have to be to open an account?", "Can you provide information for freezing my card immediately?", "How can I tell if someone else is using my card?", "I need a new card to replace an expired one. Will it cost anything, and how soon?", "After I got my cash, I found out my exchange rate was wrong.", "I need my card activated.", "Physical cards are what I need more of", "I am yet to receive the money in my account how long will this take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}392{"query": "how do you get exchange rates", "pos": "Where can I find the exchange rate for my transfer?", "neg": ["My card payment has the wrong exchange rate", "I was trying to top-up and my credit card was declined. Can you tell me why?", "Do you offer services that hold money in different types of currency?", "The wrong account was used during a transaction.", "Why do I get a fee every time I transfer?", "Can you tell me what I need for identity validation?", "A cash withdrawal has been done that I didn't do.", "Is it possible to access my phone from the hotel/", "What are the steps to get my card back that was kept by the ATM?", "I didn't receive the correct exchange rate when I got cash."], "instruction": "Given an online banking query, retrieve another query with the same intent"}393{"query": "What is the formula for your exchange rate?", "pos": "How do your exchange rates factor in?", "neg": ["Is there a way to get a virtual card?", "My money transfer has not yet occurred", "I would like open a second card for my daughter, how can you assist me?", "What countries are you issuing cards for?", "I have an American Express that I'd like to add money to my account with.", "I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?", "I want to link my new card. Can you help?", "Please tell me how to verify my top up card.", "What's the limit on total number of cards I can have?", "Why didn't the ATM give me all my money"], "instruction": "Given an online banking query, retrieve another query with the same intent"}394{"query": "What method do you use for the exchange rate?", "pos": "Where are you getting your exchange rates from?", "neg": ["do i need to wait to get my card before getting a pin", "Why do I need to verify my funds?", "I made a transfer into my account and now I need to cancel it", "How do I top up my account with a bank transfer?", "My card payment has been declined, why?", "How can I verify my identity?", "i didnt make these transactions, i think my card details might be stolen", "Why was I charged an extra fee when doing a transfer?", "What should I expect to be charged on a SEPA transfer?", "What do I do if I have exceeded all my PIN tries?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}395{"query": "What is your opinion on the exchange rate?", "pos": "How do you determine your exchange rates?", "neg": ["I found the card that I thought I lost, and I would like to reactivate it.", "Do I have to go to an actual bank to change my PIN?", "Please help me in this, as i was unable to make any payment by my new card,  it was getting declined repeatedly. I am not very happy with this incident.", "What do I do if my card is about to expire?", "Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.", "Do you know why my card payment has been declined?", "How can you transfer my salary to my correct currency?", "I think that somebody is utilizing my card without my authorization!", "I am waiting for the money to enter my account. How long does it take?", "I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}396{"query": "Where can I find the exchange rate for my transfer?", "pos": "How will I know what the exchange rate is?", "neg": ["I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?", "Seems like my top up has been cancelled", "Do top-ups have a limit?", "IS there anywhere that a card cannot be delivered?", "I need assistance finding out why I am unable to top-up my card, it keeps getting refused.  It is extremely imperative I get this resolved quickly.", "How long does it typically take to make a transfer from a UK bank? I just made one and it hasn't shown up in my account yet.", "How can I find out the source of my available cash?", "What are the policies of disposable cards?", "I need to exchange foreign currency will i be charged?", "Hey, I attempted to top up my card today and for some reason it didn't work. When I did it the other way it worked just fine. Could you help me figure out why this is happening please?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}397{"query": "Where are you getting your exchange rates from?", "pos": "What is the basis of your exchange rates?", "neg": ["Where can I get a new passcode?", "Can I use an auto top-up option?", "Why was my card charged when topping off my balance but it's not showing up in my wallet balance?", "Are SWIFT Transfers available at this bank?", "What is the disposable card for?", "Activate my card", "Is there any way to get my salary in a different currency?", "What is your currency exchange fee?", "do you offer refunds? i would like to return purchase.", "What's up with verifying top-ups?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}398{"query": "How is an exchange rate calculated?", "pos": "How do your exchange rates factor in?", "neg": ["how can the money machine keep my card what do i need to do?", "Can I use your services without access to the app?", "I am on vacation in Spain and think someone saw my pin when… Can I change it at a local ATM?", "I tried to get cash but it was declined!", "What should I do after I've moved and need to update my personal details?", "I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?", "What's the fee for exchange of foreign currencies?", "I got a new card and can't find where to link it.", "Why is  my balance not updated?", "Can this app take my salary?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}399{"query": "How do your exchange rates factor in?", "pos": "How will I know what the exchange rate is?", "neg": ["Hi, I tried to withdraw some money from an ATM and the machine was broken.  It says that the transaction is still in progress.  Can you double check to see what's happening? I don't want to be charged since I was not able to withdraw the money.", "Why is my card payment cancelled?", "Why is my card payment still listed as pending?", "What options do I have when topping up a US card?", "Is there a fee to add money to an international card?", "Is it possible to exchange currencies using the app?", "Why didn't my friend's transaction arrive yet?", "When are you going to transfer the money?", "I didn't see the money I added to my card.", "There's a problem - I bought something about a week or two ago but just today the payment somehow came back into my account! I already received the item though, what's going on here?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}400{"query": "What is the basis of your exchange rates?", "pos": "How do you determine your exchange rates?", "neg": ["I made a transfer and the receiver did not get the right amount its lesser than what it should be,Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done", "Why hasn't the app verified my identity?", "Does it cost anything to transfer money for a top-up?", "I've been waiting for 3 days, why is my withdrawal still pending?", "is there a fee for swift transfer", "I'm worried my card might be lost in the mail? How long does it usually take to arrive?", "Does the app allowing exchanges between USD and GBP", "how many transactions can go on a disposable card?", "My card will expire soon, do I need to order a new one?", "My top up was reverted. Can you help?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}401{"query": "How do you determine your exchange rates?", "pos": "How will I know what the exchange rate is?", "neg": ["I'm not sure why my payment has been declined? Please tell me why, I thought it was all good.", "I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!", "Is there a problem with the payment that I see is still pending?", "The app is showing mt withdrawals that aren't  mine.", "I have yet to receive my virtual card", "My account balance has not updated to reflect my recent transfer.", "How can I make my card ready to use?", "Is my new bank card on the way and is there a way to track it?", "The ATM took my card.", "What systems do you have in place for my security when using my card for everyday purchases?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}402{"query": "My currency rate is inaccurate.", "pos": "The exchange rate you are using is bad.This can't be the official interbank exchange rate.", "neg": ["Why did I get charged for a transfer?", "Instead of GBP, how do I exchange for AUD?", "How do I use a card to top up?", "My card has been stolen. I reported it with the police, but I need to report it with you as well.", "What is the most that I can top-up to a card?", "Do you support fiat currencies?", "So earlier I went to an ATM and got cash. But when I checked the app, it states that the withdrawal is pending. How can that be when I have the cash on me?", "My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening?", "Are there any express fees if i want my new card faster?", "Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app"], "instruction": "Given an online banking query, retrieve another query with the same intent"}403{"query": "I bought something while traveling, and the exchange rate was wrong.", "pos": "I checked on google and the exchange rate you are using is really bad. Can you update it?", "neg": ["Some cash was missing at ATM.", "Is there something that I can do since my phone was stolen yesterday?", "I would like to get both a Visa and MasterCard?", "Why am I being charged certain fees? I noticed a fee after I withdrew some money for groceries earlier today.", "What is the expected delivery date of my card?", "my phone was taken yesterday, what should I do about my account?", "I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.", "Using international ATMs messes up the exchange rate.", "Will I get a Visa card or Mastercard?", "What is the pending payment on my card about?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}404{"query": "Hi, I am disappointed to see such a bad exchange rate and hope you can assist me. Would you be able to confirm the official interbank exchange rate for me?", "pos": "I bought something and I take issue with the exchange rate applied.", "neg": ["I'm panicking!  I lost my card!  Help!", "My phone has been stolen.", "Which fiat currencies are supported?", "Do I get charged for a top up from a European bank?", "What is the handling fee for transfer?", "I tried my PIN too many times", "My money disappeared! Please help??", "What is the process to create a disposable virtual card?", "I urgently need to transfer something from China. How long can I expect it to take?", "I could not get the top-up to go through"], "instruction": "Given an online banking query, retrieve another query with the same intent"}405{"query": "The exchange rate you are using is bad.This can't be the official interbank exchange rate.", "pos": "I think I was charged extra on my payment on last Saturday.  Maybe the exchange rate was wrong?  I'd like a refund.", "neg": ["My statement does not reflect that a refund has been issued", "I need more money in my account. Can I add more by transferring?", "My card hasn't been working for even small transactions today.", "Tell me why my card payment was declined.", "When will my cheque process?", "Please help me.  I am still waiting on a refund.", "Am I going to be charged for topping up by transfer?", "How can I lookup the source for my available money?", "How long does a European transfer take?", "Any extra charges for exchanging currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}406{"query": "My foreign currency exchange has been applied incorrectly.", "pos": "Exchange rate for my card payment is wrong", "neg": ["What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?", "I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "How do I order a card?", "What is this extra pound charge for?", "I added funds to my account but the app didn't process it.", "Why can't I transfer to an account?", "How will I receive my PIN?", "How do you check my identity?", "How will I know when I get my refund?", "What do I need to do to link my new card for my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}407{"query": "When I purchased a product in another country the currency exchange was incorrect.", "pos": "something is wrong with my exchange rate charge", "neg": ["Did a WD earlier at an ATM.  The amount showing in the App is more than I got though.", "I want a virtual card that is disposable", "Do you have a return policy?", "My money transfer hasn't appeared yet.", "I noticed my transfer was declined.", "What locations can I get money from?", "Are cards issued to people living in the US?", "what currencies do you accept?", "Did you deactivate my card it's not working anymore", "How do I contact customer support about my declined transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}408{"query": "Why was the wrong rate applied when I bought something in a different currency?", "pos": "I think there was an error in your exchange rate.", "neg": ["Is payment required to get a card of my own?", "My transfer failed.  Help!", "My card has not come in the mail yet.", "Why was my ATM withdrawal cancelled?", "I see a cash withdrawal in the app that I did not do.", "Is topping up with cash allowed?", "Tell me what ATMs use this card.", "In my app, a direct debit payment I didn't do shows in my app", "How much can I top up on my card?", "I don't live in the UK. Can I still get a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}409{"query": "I bought an item at the wrong exchange rate.", "pos": "My exchange rate was wrong for an Item I bought!", "neg": ["There's something wrong on my bill. A transfer fee should never have been added.", "I am on vacation in Spain and think someone saw my pin when… Can I change it at a local ATM?", "What's the maximum amount I can top up my card with please?", "May I change my PIN?", "what is this extra charge with my purchase?", "My card stopped working after multiple transactions. Why?", "Is it possible to order a card?", "How do I input a new address?", "i need a refund right away but the funds aren't available in my account", "I need a new card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}410{"query": "I wasn't charged the correct exchange rate for an item I purchased.", "pos": "I think the exchange rate on my card payment is incorrect.", "neg": ["What do I need to do in order to get a new card?", "How do I go about topping up with Google Pay?", "Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming.", "My card couldn't complete a transfer, why?", "Can you help me find the virtual card?", "Can it automatically top up my account?", "I tried using my ATM card at your Notting Hill location today.  It did not work.  Am I doing something wrong?", "When will my transfer arrive from Europe?", "I have lost my credit card in the ATM!", "How can I reset the passcode if I need to do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}411{"query": "The exchange rate is bad. Are you sure this is the exchange rate?", "pos": "The exchange rate that was applied for an international purchase was wrong.", "neg": ["Is there a way I can have a mastercard?", "I deposited a cheque, but the balance hasn't changed yet.", "Why do transfers get declined?", "What is with the need to have all my ID information?", "I was just going over my transactions for the past couple of months and noticed a large type charge that I know I did not make. Even though it's been a while can I please still dispute this?", "What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through.", "If I bought something I didn't like, can I get a refund?", "What is delivery speed to the United States?", "So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?", "can I choose delivery times to suite me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}412{"query": "I noticed an extra charge on the purchase that I made last Saturday on my account. Can you see if I received the correct exchange rate?", "pos": "The exchange rate for my electronic payment is incorrect.", "neg": ["Why hasn't my withdrawal shown on my statement?", "I believe my card payment were reverted", "Someone might be using my card that is not me.", "What should I do to top up using my Apple Watch?", "I was refunded the money for something I bought already.", "who charged my card", "Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received.", "Why was I unable to finish this transfer?", "I tried to use my card to withdrawal money from the ATM in Notting Hill but it didn't work. This is the first time I've tried using it. Is my card working?", "I accidentally left my phone at the hotel so now I'm not able to use the app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}413{"query": "I checked on google and the exchange rate you are using is really bad. Can you update it?", "pos": "Why is the exchange rate terrible?  That can't be close to the actual interbank rate.", "neg": ["How long does it take for cash withdrawals to hit my account?", "Can I top-up automatically?", "Do I get to have one of those virtual cards I've heard about?", "The app doesn't believe its me.", "What do I do to link my new card?", "I need to close my account as soon as possible.", "Is there anyway to bypass identity verification?", "What is the charge for exchanging currencies?", "The app shows a withdrawal that I did not make or authorize.", "I was declined a transfer"], "instruction": "Given an online banking query, retrieve another query with the same intent"}414{"query": "I  have been charged more than I should for the presents I bought  when abroad, the problem seems to be the exchange rate.", "pos": "Why was my exchange rate a different amount than usual?", "neg": ["So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?", "I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service", "I couldn't get money from the ATM", "What transfer methods do you accept?", "Why was there an extra charge when I transferred money?", "why do i have a failed transfer", "How can I get my PIN unblocked?", "Hi! I'm a university student studying abroad and I noticed that when I was trying to cross-reference my budget for this month that there were extra fees I was not expecting. Why is that? I've had this account for years and I haven't had any trouble so far, it might not even be on your all's end since I'm still new to international travel and finance, but I wanted to double check in case a mistake was made!", "I see a strange payment in my account.", "At which locations can I order a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}415{"query": "A foreign purchase I made has the incorrect rate applied to it.", "pos": "I recently purchased something, and the exchange rate was wrong.", "neg": ["i dont recognise some of these transactions, i think someone has my card details", "Is there a fee for sending out more cards?", "How many currencies can I have?", "how do i find top up for cash deposit", "Can I get a card although I'm not in the UK", "Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more.", "Where did the money transfer go?", "I want a virtual card that is disposable", "I contacted the seller and he won't respond.  Please just refund me my  money.", "I got less cash than what I specified at the ATM."], "instruction": "Given an online banking query, retrieve another query with the same intent"}416{"query": "I think there has been a mistake on my exchange rate for this purchase.", "pos": "My purchase used the wrong exchange rate", "neg": ["What types of cards and money do you accept?", "Where do i go to receive a virtual card", "Do I need to re-apply to order a new card when my old one's about to expire?", "Why was I not able to take cash from the ATM?", "The other bank confirmed a transfer I made, but this account is not reflecting it yet.", "I need to find out where the card is that I ordered.", "Could I get a mastercard if that's reasonable?", "How come I got to pay to get my money from the ATM?", "I think my card payment was cancelled. What happened?", "Please help me cancel a transaction."], "instruction": "Given an online banking query, retrieve another query with the same intent"}417{"query": "I recently purchased something, and the exchange rate was wrong.", "pos": "What do i do if the exchange rate was wrong for the item i bought overseas?", "neg": ["can i see money source?", "I need assistance to activate the card on my account.", "What if I need to use GBP instead of USD?", "I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it?", "What do I do if there is an electronic debit that is not correct?", "I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?", "How can I get disposable virtual cards?", "What do I do if my PIN was blocked?", "I paid with a card and there is an extra charge. Why?", "Please help me!  My physical card isn't working right."], "instruction": "Given an online banking query, retrieve another query with the same intent"}418{"query": "The exchange rate on my payment doesn't look right", "pos": "I purchased something abroad, and the exchange rate that was applied was wrong.", "neg": ["Is there a tracking number for the card you sent me?", "I would like to get an item refunded", "Why am I not allowed to add a certain beneficiary?", "How long does a transfer take?", "can i get a virtual card online", "What is the reason my top-up is still pending?", "I would like to have assistance with activating my card.", "Where to check top ups pending?", "Could you tell me why my cash withdrawal was declined?", "How much are the rates of exchange?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}419{"query": "Why am I being charged more on exchange with things I bought abroad?", "pos": "I seem to have been charged to much for my holiday purchases, the exchange rate is wrong.", "neg": ["I have a canceled top-up and wanted to know about it.", "why did i only get 20.00", "How do I deposit cash?", "I don't have the means to prove my identity.", "What is the verification code for my top up card?", "How do I change my last name?", "I can't find the money I just added to my account.", "Will you guys charge me for topping up by transfer?", "What's my limit for topping up?", "What are the reasons why a card payment would be declined?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}420{"query": "I purchased an item and the exchange rate was wrong", "pos": "Why didn't I receive the correct exchange rate for an item that I purchased?", "neg": ["Why was money taken for a transfer?", "Am I charged for receiving money?", "How to edit personal details?", "I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.", "Do EU transfers happen quickly? I purchased something a few days ago and the seller hasn't received my money yet.", "My payment did not go through because the app reverted it", "I got cash abroad and need to check the exchange rate", "Why didn't my transfer get to the recipient?", "Why couldn't I transfer funds to my beneficiary?", "The ATM I'm standing in front of only gave me 10 pounds rather than the 30 pounds I wanted. The app shows I took out 30 pounds also. What do I need to do to fix this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}421{"query": "I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange.", "pos": "Why is the exchange rate on my card payment different than I expected?", "neg": ["How much longer is it going to take to get my new card?", "Where do I go for a refund?", "Please sort your top up! My top up has been pending for an hour already. Can you please make it go through as soon as possible. I really need the money.", "I want one of the virtual cards!", "I would like to change my address.", "I just noticed my transfer was declined and I don't know why. Can you help me?", "I will need a new card because mine is almost expired.  How fast do I get a replacement and what is the cost?", "I put my check in the bank, but I haven't gotten my cash yet?", "What happens if I forget my PIN?", "Can my PIN changed remotely without visiting a bank?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}422{"query": "I made an international purchase, but the exchange rate was wrong", "pos": "Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?", "neg": ["Please tell me what the exchange fee is.", "I do not recognize a direct debit payment that I see on my app", "How do I link an existing card?", "My preference is Mastercard.", "How do I dispute a debit that I didn't make?", "How are cash withdrawals pending?", "What physical locations can I use cash to top up?", "Is it possible to have more than one disposable card?", "I see cash in my app but I did not get it.", "I cannot get to my app, what should I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}423{"query": "my exchange rate looks wrong for my last payment", "pos": "You did not give me the correct exchange rate for an item that I bought.", "neg": ["What is the number of transactions for one disposable card?", "On what do you base your exchange rates?", "Money is not in recipients account.", "The cash withdrawal I took seems to be off. The exchange rate is wrong.", "I'm going to travel, can I have it add money automatically in certain intervals?", "tell me how I can order my card.", "Tell me more about getting a virtual disposable card.", "What are you exchange rates?", "There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound.", "How can I fix this? The ATM gave me more cash than I'd asked for."], "instruction": "Given an online banking query, retrieve another query with the same intent"}424{"query": "The currency exchange rate was wrong for a purchase I made.", "pos": "The exchange rate that was applied for an international purchase was wrong.", "neg": ["I am still waiting for a refund", "What's the wait time for European transfers?", "I would like for someone to tell me which fiat currencies that your company supports.", "I saw there is a cash withdrawal from my account via the app which I did not complete.", "What should I do if I can't use my card?", "lost my card in atm", "How come I can see an extra charge for my transfer?", "When will my returned transaction show up on my account?", "Please could you give me a refund", "Why is my last transfer pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}425{"query": "My rate of exchange was wrong.", "pos": "I purchased something while traveling, and the exchange rate applied was wrong.", "neg": ["Why is top-up verified?", "Where do I go to update details?", "Am I permitted to have a spare card?", "I will be traveling and want money to be added automatically in certain intervals. Is this possible?", "The app says I got cash from an ATM but I didn't", "My card was supposed to arrive, but hasn't?", "How long do money transfers take? My friend really needs the money i sent a couple of hours ago but it's not there yet.", "Please help me!  A payment I made had an error on the account number and I can't cancel on my side.  Can you cancel it?", "In which stores can I shop with this card?", "I am required to make several disposable cards every day."], "instruction": "Given an online banking query, retrieve another query with the same intent"}426{"query": "I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate?", "pos": "Why is the exchange rate different on my recent purchase?", "neg": ["Can someone assist me with explaining how I can unblock my pin?", "Why was I charged more than I should have been?", "I haven't used my card all day but there is a payment showing in the app. Please cancel it!", "How can I add money to my account from another account I have?", "Why was I charged twice for the same thing?", "Why on earth do you need so much personal id info from me?", "A transfer has to be cancelled.", "Last week I put a cash deposit into my account and it is still isn't there.", "I have an outgoing transaction", "How do I get a new card when my old one expires?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}427{"query": "I was using a foreign currecy to make a payment and the applied the wrong rate.", "pos": "Why is the exchange rate on my card payment different than I expected?", "neg": ["Is it possible to change my PIN?", "Help please!  My rent payment is coming out tomorrow and I made a payment mistake yesterday! Can you put in in the correct account?", "I couldn't make a transfer because it was declined", "Can i add a new currency to my account?", "I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago.", "There is a payment showing on my app that I didn't do. Will you please cancel this payment and refund my money ?", "I want to know your exchange rates.", "Could you assist me in finding my lost card?", "Why is my beneficiary being denies?", "I am looking for my top-up verification code and cannot find it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}428{"query": "I bought an item then noticed the exchange rate was wrong.", "pos": "I think I was charged extra on my payment on last Saturday.  Maybe the exchange rate was wrong?  I'd like a refund.", "neg": ["My funds must be verified", "How was I charged extra when I used my card to pay?", "Am I going to be charged for receiving  money?", "Is there a way to find an ATM around me?", "Why is this fee being charged to me after using my card?", "I wish to remove my account.", "I can't find my PIN anywhere.", "I need to see where my money came from.", "I looked at my statement, and there is a charge for 1£ that I don't recognize.  Why is it on there?", "Why do you need so much id info from me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}429{"query": "The correct exchange rate wasn't given to me for an item I purchased.", "pos": "Why was my exchange rate a different amount than usual?", "neg": ["My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on?", "Hello. I bought an item a while ago, and have since requested a refund.  However, upon checking my online statements, it seems that I haven't been issued a refund yet.  How can this be remedied?", "Can I activate my card with the app?", "I don't understand why there is an extra €1 fee in my statement.", "I need to withdraw money. Where can I do that?", "What are the steps for the identity checks?", "My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it?", "what is source of my money", "Is the EUR accepted for exchanges?", "I don't know what pending transaction means."], "instruction": "Given an online banking query, retrieve another query with the same intent"}430{"query": "My card payment has the wrong exchange rate", "pos": "I made a purchase but the exchange rate is wrong?", "neg": ["Who do I call to activate my new card?", "It didn't give me my cash", "What do I do if I can't access my passcode?", "Is there an age limit to when my child can use these services?", "Is getting my identity verified required before I can use my account?", "Hi, I have done a topup, but my money was reverted. Please look into this issue.", "Do I need to verify my top-up card?", "What does it cost to receive a SEPA transfer?", "Do you have a limit for someone's age?", "There is an odd payment in my statement"], "instruction": "Given an online banking query, retrieve another query with the same intent"}431{"query": "Does the exchange rate change each day for purchases? There is a different rate on my purchase.", "pos": "Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate.  Thank you.", "neg": ["Is ordering a new card from China available?", "I'm waiting for a transfer from the US, how much longer?", "how does my statement get updated so i know when a refund will reflect on my balance", "Do I need a disposable card?", "A duplicated payment was made for something.", "Has my card been lost in delivery?", "What does it mean to have a pending cash withdrawal?", "Is my credit card supported for top-ups?", "Are there any limits if I use these virtual cards?", "Someone stole my wallet a couple of hours ago now and they have taken money from my account. Is there any way that you can help so I won't lose any more of my money."], "instruction": "Given an online banking query, retrieve another query with the same intent"}432{"query": "I recently bought something in foreign currency and I am unsure of the exchange rate. Is this rate applied correctly?", "pos": "I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap.", "neg": ["Do I need to use a limit on top-ups?", "What payment methods are used to top up?", "I did a payment but it was reverted by the app", "how long does it take to reflect in my balance a top up", "You advertise no fee when paying with a card then my statement shows a fee.", "Can I get a new pin number at any ATM using my card?", "There is a pending transaction on my account for when I tried to get money from the ATM earlier and it did not work. Can you fix this?", "Can I get some help activating my new card?", "I just bought an item and would like to stop payment can you tell me if the item has been sent yet?", "I can not find my phone or it has been stolen."], "instruction": "Given an online banking query, retrieve another query with the same intent"}433{"query": "I used foreign currency to buy something and I think the rate applied is incorrect.", "pos": "There's an error with the rate that is charged.", "neg": ["What commission do you take for currency exchage?", "i asked for 100 only got 80", "Will there be a fee if I receive a SEPA transfer", "My refund isn't showing up on my statement.", "I need to exchange a currency - can I do that here?", "Why is my card not working anymore?", "What was the $1 charge for on my statement?", "I need to reverse a transaction", "I got the incorrect amount of money given to me from my account", "I don't recognise a Direct Debit payment"], "instruction": "Given an online banking query, retrieve another query with the same intent"}434{"query": "This exchange rate on my purchase is wrong.", "pos": "I think the currency exchange that's been applied is wrong.", "neg": ["Where is the refund on my statement?", "Why did my transfer not work, it says it was declined?", "Do you offer SWIFT transfers?", "There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out?", "Why are fees charged for cash withdrawals? I went to withdraw some money earlier today after shopping. There's a new fee that there.", "My payment card was declined - could you tell me why?", "What do I do if I can't prove my identity?", "I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?", "I need to reverse a transaction", "What is the max amount of top-ups?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}435{"query": "Why was the exchange wrong for the item I purchased?", "pos": "The wrong exchange rate was used when I purchased an item.", "neg": ["lost my card in atm", "You've incorrectly calculated the exchange rate for my cash withdrawal", "can I have multiple currencies?", "My account is  new  why can I  not top up", "What are Interbanks current exchange rates?", "Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?", "Why can't I topup my account?", "How do I find out where my funds came from?", "Would I be able to get an account for my child?", "Can I order a new card by phone?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}436{"query": "I am being charged the wrong amount on my card.", "pos": "I purchased something abroad and the incorrect exchange rate was applied.", "neg": ["Why can't I see my top up?", "I did a money transaction and the recipient doesn't see it", "I want to replace my current PIN.", "Can you explain your refund policy, please?", "How do i change my identity?", "Is top-up possible with Apple Pay?", "I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?", "Why can't I transfer money to a beneficiary", "why is there a service fee on my statement?", "Do you provide currency exchange to Euros?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}437{"query": "the exchange rate is wrong from something I got in another country", "pos": "I don't think the charges made when I had currency exchanged are right.", "neg": ["How do I top up by cheque?", "The store card reader would not accept my card.", "My card was declined but it shows as multiple charges?", "My pin needs unblocking, unblock it please?", "which identity details are required", "Why is my cash deposit not in my account?", "What works for identity verification?", "Is it normal to see a fee for transferring money?", "Is there a way to reset the passcode?", "I can't enter my passcode."], "instruction": "Given an online banking query, retrieve another query with the same intent"}438{"query": "The exchange rate looks wrong on a holiday purchase", "pos": "The exchange rate applied is wrong for my international purchase.", "neg": ["I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them?", "How did the extra charge on my card come in effect?", "Which countries are supported", "How do I add my new card?", "I think the exchange rate for the cash I withdrew was wrong.", "I could not get the ATM to work", "How long does it take for a transfer to be in my account?", "i tried to do a transfer to an account but it didn't work", "Is there a way you can have money from a purchase I made refunded to my account.", "After transfering some money my balance hasn't changed."], "instruction": "Given an online banking query, retrieve another query with the same intent"}439{"query": "Why is the exchange rate different on my recent purchase?", "pos": "I was charged the wrong exchange rate on a purchase", "neg": ["I bought something with my card and I was charged a fee", "I must quickly transfer something from China, and I need to know how long it will take.", "how to change name on account", "Good afternoon. I made a transfer from my UK bank account.  I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.", "I got a new card, how do I link it?", "Pending still shows on this transfer, why?", "Is there a way to view the history on where my funds came from?", "What steps do I have to take to activate my card?", "I made a transfer to my friend earlier and she hasn't received it yet.  What's the hold up?", "My card has been lost! help!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}440{"query": "Last Saturday, I was charged extra for the exchange rate on my payment. Is something wrong?", "pos": "There's an error in regards to the exchange rate for an item I bought.", "neg": ["I am having to wait for my transfer to be fully processed. It seems to be taking a very long time in the pending phase. What is the normal turn around time that I can expect to see it completed?", "I just made a top-up but it shows as pending! I use your service all the time and have never had a problem before. Why does it keep showing up as pending?", "If I want a friend to top off my account, can they?", "Why do I get declined when I try to withdraw cash?", "Can I convert money into different currencies?", "When I exchanged currencies the value of my money changed.", "My last name has changed and I need to update my account details.", "I think someone saw my PIN and I am on vacation in Spain, can I change it locally at an ATM?", "Where do I find PIN for my card?", "I think my card is stolen!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}441{"query": "My exchange seems to have something wrong with it. I changed over Russian Ruble to UK pounds and it appears I was charged way more than I was supposed to be.", "pos": "My payment has an incorrect exchange rate.", "neg": ["Is there a list of ATMs that take this card?", "When can I expect to receive my card?", "How old do you need to be to use the banks services?", "I need to transfer something from China, How long will it take?", "How can I change my password?", "What value can I get for my currency?", "Is the identity check part of bank policy?", "Can I see where my funds come from?", "How to I close my account?", "I topped up last night but don't have any funds, why not?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}442{"query": "The item i bought exchanged rate was incorrect.", "pos": "The exchange rate for my electronic payment is incorrect.", "neg": ["I was charged twice for a few things this week when I only bought one. What do I do?", "What would cause a transfer failure?", "How do I activate auto top-up when traveling?", "Someone is using my card to purchase flights to New York it's not me because I'm not going to New York, please can you cancel the card and refund the money?", "I can't get into the app with the passcode.", "Where is the top-up card verification code?", "There is an urgent transfer I need to make from China.  How long will it take to get it processed?", "I was under the impression that you offer crypto top up; however,  it doesn't appear to be working. The money has now disappeared from my account so I need to know what the deal is?", "I dont have a pin", "i need a refund from you because the merchant is refusing, can you do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}443{"query": "I made a purchase but the exchange rate is wrong?", "pos": "I was charged extra. Was the exchange rate for my payment last Saturday wrong?", "neg": ["I don't have my cell phone with me so I cannot access the system to complete the transaction.", "How do I change my details?", "Is it possible to get a Visa and Mastercard from you?", "I want my card frozen right away. Money was taken out in an odd location I have never heard of.", "I don't recognize this payment at all!  Help!", "Why was my top up cancelled?", "How long does it take to show a deposit I made to my balance?", "Why can't I make multiple payments with my virtual card?", "Does it cost to add money to my card?", "My app says I withdraw money from my account from an ATM."], "instruction": "Given an online banking query, retrieve another query with the same intent"}444{"query": "Seems like the exchange rate for my payment last Saturday was wrong. I was charged extra.", "pos": "Does the fee for exchange change?", "neg": ["Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.", "I already have an account. Why can't I use it unless my identity is verified?", "I've tried many times to make a payment, but it's not going through.  What's wrong?", "I've made a transfer from France two days ago but I was wondering if international transfers take longer to arrive because it hasn't made it yet.", "I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.", "Why is identity verification required?", "Why did my top up get reverted?", "How can I access my account when I have lost my phone?", "The ATM ate my card; how do I get a new one?", "I don't know why my card payment did not work"], "instruction": "Given an online banking query, retrieve another query with the same intent"}445{"query": "The amount of exchange was not correct for the item i bought.", "pos": "I purchased something abroad and the incorrect exchange rate was applied.", "neg": ["Why was I charged for getting cash?", "I just bought an item and would like to stop payment, is this possible?  The item has not been received yet.", "Where can I verify my identity?", "What caused my transfer to fail?", "I don't think my transfer wen through. Why?", "I can't input my pin again.", "Can I exchange currency for different types?", "Can I link your physical card", "I was trying to make a transfer and got an error message telling me it was not possible to make the transfer. This has never happened before, what happened?", "Why did I get charged a fee for transferring money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}446{"query": "The exchange rate you are using is really bad. This can't possibly be the official interbank exchange rate.", "pos": "I was charged the wing amount for an item.", "neg": ["I'll send a check to top up my account", "My card hasn't arrived yet. What do I do?", "I checked my statement and am being charged one pound. Where did this charge come from?", "There is a strange charge on my debit statement", "I've just moved and I need to change my details", "I think I was double charged", "I think I am having an issue with withdraws on my card. It was declined on the way to work this morning. This hasn't happened in the past.", "Why would my card payment be reverted?", "What countries are you located in?", "Why is it saying my card payment is declined when I made it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}447{"query": "I bought something and I take issue with the exchange rate applied.", "pos": "Why is my exchange rate wrong?", "neg": ["Why am I getting declines when trying to make a purchase online?", "There seems to be an additional charge of £1 on my statement, what is the reason for this?", "I am having a problem with verifying my identity.", "I just received my card and I'd like to activate it.", "I have a payment that I didn't make.", "When my card expires what is the cost of a replacement and how fast?", "Are there downsides to using a disposable virtual cards?", "I am yet to receive my pin.", "Why did I get charged twice for the same thing", "My wallet doesn't show my recent top up."], "instruction": "Given an online banking query, retrieve another query with the same intent"}448{"query": "I did not receive the correct amount for the exchange rate.", "pos": "the exchange rate on my payment was wrong", "neg": ["google pay top up did not work", "Why is checking my identity important?", "How does a disposable virtual card work?", "how to recover my passcode", "My card payment has been stuck on pending. What is the problem? It should have gone through by now.", "How come there is an extra fee on my statement?", "I submitted a transaction but it was for the incorrect account.", "Can you tell me what I need for identity validation?", "How do I delete my account now", "I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}449{"query": "Why is the exchange rate terrible?  That can't be close to the actual interbank rate.", "pos": "An incorrect exchange rate was applied to an item I bought.", "neg": ["Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled before it goes through.", "What is the source of funds for my money?", "Can I top-up any amount?", "How do you figure out the exchange rate? Can you explain why I got less money than expected?", "My payment card was declined - could you tell me why?", "What is the process for unlocking the pin?", "I made a purchase recently but I have decided that I'm not buying it and I need to receive my money back. Can you please give me a refund ASAP. It's extremely urgent.", "My transfer seems to be too expensive.", "Whats the process of tranfering money into an account?", "What's the problem? My card keeps getting declined for top up. I need to know what is going on."], "instruction": "Given an online banking query, retrieve another query with the same intent"}450{"query": "I purchased something abroad and the incorrect exchange rate was applied.", "pos": "I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?", "neg": ["I've forgotten my app passcode completely.", "If US cards have a top up charge, what is it?", "Am I allowed to hold money in multiple currencies?", "Unsure how to provide my identity.", "A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me?", "My top-up never worked", "My account is  new  why can I  not top up", "Hold old do my kids have to be to use the service?", "I am having a huge problem with my card being declined and it's really important that I top-up today.  Would you please look into this further and let me know how I can get this fixed?", "Why was I charged a fee for debit or credit card payment?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}451{"query": "The exchange rate applied is wrong for my international purchase.", "pos": "I recently bought something abroad but the exchange rate is incorrect. Why?", "neg": ["Is it normal to be charged an extra fee when paying with my card?", "I can't find my PIN anywhere.", "Why can I not make a transfer?", "Am I charged more for using the ATM?", "What foreign exchange rate will I get?", "My top up is giving me problems. What is wrong with it?", "I don't have any idea what's going on but all of my transfers keep getting declined. I have double-checked over all of my recipient names and they are correct.", "I've forgotten my app passcode completely.", "I seem to of forgotten my passcode.", "My top-up has been reverted and I would like to know why."], "instruction": "Given an online banking query, retrieve another query with the same intent"}452{"query": "Exchange rate on a purchase was incorrect", "pos": "I made a purchase and was charged at the wrong foreign exchange rate.", "neg": ["Do I get charged if I get money?", "Someone hacked into my cards account.", "Can I transfer my salary onto here?", "My recent transfer didn't go through - why not?", "I have my card, when whill my PIN be available?", "Can you tell me what the disposable cards are used for?", "Do you issue cards for someone living in the US?", "My account shows a direct debit charge that I have never seen before", "How do I get money from friends?", "Can I use my account although the identity verification has not been accepted yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}453{"query": "Why is the exchange rate on my card payment different than I expected?", "pos": "I think the rate that was applied to my purchase using foreign currency is wrong. Help!", "neg": ["When will I get my money? It's been too long.", "I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as \"pending\", it never changes, and now I'm thinking someone's hacked my account!", "My transfer has not arrived.", "Card payment is showing as pending", "I made a payment that's pending. Will it go through?", "I have been travelling overseas and I need to change my PIN. Can you tell me how this is done?", "Why did I not get my refund yet?", "Where should I look for my PIN number at?", "My cash withdrawal says pending, why?", "My app was on the phone and I was mugged.  What do I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}454{"query": "I think the currency exchange that's been applied is wrong.", "pos": "Are you sure this is the interbank exchange rate? This rate is really bad.", "neg": ["How do I use the disposable cards?", "Why are you asking so many questions about who I am", "At what age can a person open an account?", "What are the exchange rates you assign?", "Can i use this card at any store?", "Are there restrictions on disposable virtual cards?", "My PIN number was incorrect, and I can't access it.", "How can I exchange currencies in the app?", "Can this app be used to exchange currencies?", "If I am in China, can I still order a new card and if so, how?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}455{"query": "I am not receiving the correct exchange rate on my card.", "pos": "Why is the exchange rate different from what I expected?", "neg": ["Why was my top-up declined?", "What would cause a transfer failure?", "I do not see the money I transferred into this account", "Is American Express accepted?", "can i deposit a check here?", "Why did my payment go back to my account when I bought something?", "Which ATMs take the card?", "Someone might be using my card that is not me.", "Payment did not process", "My refund has not shown up on my statement."], "instruction": "Given an online banking query, retrieve another query with the same intent"}456{"query": "Your foreign exchange rate is wrong.", "pos": "My exchange rate isn't correct.", "neg": ["Why is my physical card not working?", "Why was a payment cancelled on my account?", "What do you use to figure out the exchange rate for the card?", "Can you please inform me of the restrictions for the disposable cards.", "How do i secure a top-up card?", "What kind of businesses will take my card?", "I think my card is being used by someone else to make purchases that I didn't authorize! I checked my account and see that there have been quite a few purchases over the last two days that I have no idea where they came from. We need to freeze my card now! And I need to find a way to get my money back.", "Hello I have a UK account.  Can you please check if everything is alright with it?  I made a transfer a couple hours ago but it doesn't show up yet.", "I want to use a payment card to top up my account. How can I do this?", "Is it possible to order a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}457{"query": "An item I bought had the wrong exchange rate applied.", "pos": "When I bought something abroad, the exchange rate was wrong.", "neg": ["This is terrible, i want to delete my account", "I think I was wrongly charged in a recent transaction when I used my card.", "I didn't receive the amount of cash I requested for the ATM.", "I am still waiting for my card.", "How long does it take for something to be delivered to the U.S?", "I really want a physical card. How do I get one?", "Which fiat currencies do you currently support? Will this change in this future?", "Can you tell me how I would go about learning where my funds came from?", "I want a mastercard", "Why hasn't my refund been appiled to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}458{"query": "I feel as though I have been over charged for the exchange rate on my payment on last Saturday.", "pos": "When I bought something abroad, the exchange rate was wrong.", "neg": ["How long do I have to wait for a US transfer?", "I could not get a top-up to work, why?", "What are eligible holding and exchange currencies?", "Why didn't my transfer get to the recipient?", "What are the steps of verifying an identity?", "What do I do if I forgot my PIN?", "I tried to get funds in hard cash but it was rejected!", "Where is the nearest Mastercard ATM?", "Is it possible to exchange USD and GBP on the app?", "I want to top up my account. Can I do it with Google Pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}459{"query": "The exchange rate for my electronic payment is incorrect.", "pos": "What is your exchange rate between UK pounds and Russian rubles for my last transaction", "neg": ["I am having to wait for my transfer to be fully processed. It seems to be taking a very long time in the pending phase. What is the normal turn around time that I can expect to see it completed?", "Where are your cards delivered to?", "Will a beneficiary not accept a transfer?", "Are cards issued to people living in the US?", "I know this very late, but I just went through my statements from the last couple months and there's one quite large-ish payment that I definitely haven't made. Is it still possible to dispute it?", "Why is it necessary to verify the top up?", "I am still waiting for the cash to be returned from a cheque I deposited!", "Can I add a card that I just found (again) to the app?", "I suspect someone used my card.", "How much would I be charged for a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}460{"query": "I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction?", "pos": "I seem to have been charged to much for my holiday purchases, the exchange rate is wrong.", "neg": ["I can't do any business with this virtual card.", "There is a direct debit payment on my account that I didn't authorize.", "Help!  I think my phone may be stolen or lost!", "Canceling my order is what I need to do right now.", "I made a transaction this morning but I need to revert it now.", "I have my card here with me and someone has just made a withdrawal for 500. Please help!", "How can I change my name in my profile?", "Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?", "Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?", "What businesses accept my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}461{"query": "Are you ripping people off with the exchange rate?  It can't be that atrocious between banks.", "pos": "Can you change the rate for the item I bought in a different currency as it is wrong?", "neg": ["Can you delete the account?", "what is the matter?", "My card gets rejected when I try to use it", "I'm trying to move money from my account to elsewhere, but it's giving me an error message.", "Why hasn't my top-up gone through?", "how can the money machine keep my card what do i need to do?", "Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.", "Why isn't my refund showing up in my statement?", "went somewhere else, need to change details", "I made a payment but it was returned."], "instruction": "Given an online banking query, retrieve another query with the same intent"}462{"query": "I think there was an error in your exchange rate.", "pos": "I guess exchange rate for my payment was not correct, as i charged extra on the last saturday.", "neg": ["My card won't work at all for anything.", "Can you tell me how long it takes for a new card to come?", "How can I top up with Google play?", "What cash machines will let me change my PIN?", "There is a direct debit payment that I did not make.", "The app reversed a top off I had.  What should I do?", "I want to hold and exchange fiat currencies, what can I use to do so?", "Can you tell me if there are limits to disposable virtual cards?", "Currently my card is broken.", "Why am I being charged for getting cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}463{"query": "My exchange rate isn't correct.", "pos": "Why was I charged a higher exchange rate when I bought something abroad?", "neg": ["Can I receive money in a different countries money?", "What kinds of cards can I use to top up?", "Do you work in Greece?", "What to do if my physical card is not working?", "There is a potentially fraudulent direct debit on my account.", "\nWhere can I withdraw money from?", "I didn't think my country-to-country money transfer would take so long. It still says that it's pending so I re-checked all of the account information--everything seems right, so what's the deal?", "Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to.", "Why is the exchange rate different than expected on my transaction?", "The correct amount of cash was not received."], "instruction": "Given an online banking query, retrieve another query with the same intent"}464{"query": "The currency exchange for my purchase in foreign currency is incorrect.", "pos": "Please check the exchange rate for my payment last Saturday. I believe I have been overcharged.", "neg": ["What do you require for identification verification?", "How do i cancel a charge?", "what is this charge i didnt do it what can i do", "Where is the transfer to my account?", "The app doesn't believe its me.", "I did a transfer.  What is the extra fee?", "Can I request a refund", "Why did I only receive this much currency?", "Tell me the currencies that you support.", "I got charged a service fee on my account. Can it be waived since I didn't know about it before?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}465{"query": "Why is the exchange rate different from what I expected?", "pos": "My purchase used the wrong exchange rate", "neg": ["Why would my transfer be declined?", "Are there ways for other people to send me money?", "What's taking my top-up so long?", "Why was my payment declined? I keep trying my card but it's not working.", "Why was my withdrawal requested cancelled by the ATM?", "My top-up was supposed to be done, but now the money is gone! Is there a glitch in your system?", "Am I the only one who can top-up my account?", "Is there a location where I can change my PIN?", "My card is almost expired.  How fast will I get a new one and what is the cost?", "Do you send duplicate cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}466{"query": "I think I was charged extra on my payment on last Saturday.  Maybe the exchange rate was wrong?  I'd like a refund.", "pos": "the exchange rate at which my card payment is at is wrong", "neg": ["Why is my deposit still pending?", "Are SWIFT transfers supported?", "Is there a reason my new card hasn't arrived yet?", "Where can I get my card PIN?", "What do I do to lock my phone after losing it so my account isn't accessed", "Why can't I get cash from the ATM?", "What kind of fees will I pay when I transfer?", "I need to change my home address.", "I attempted to enter my pin to many times.", "Why can't I take $100 out"], "instruction": "Given an online banking query, retrieve another query with the same intent"}467{"query": "I seem to have been charged to much for my holiday purchases, the exchange rate is wrong.", "pos": "Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.", "neg": ["What retailers accept my card?", "I want to block my card or deactivate it or something, it's been stolen and I don't want it misused. I want this handled right away.", "Is there a top-up fee if you add money in USD?", "Can I get a new pin number at any ATM using my card?", "Is there a  way to  get around fees", "How do I get my cash withdrawal to show?", "I think the exchange rate for the cash I withdrew was wrong.", "Can you tell me the countries you provide support for.", "Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra?", "Help! In the app there is a payment that I don't remember."], "instruction": "Given an online banking query, retrieve another query with the same intent"}468{"query": "Last Saturday, I made a payment and the exchange rate was wrong.  I was charged too much.", "pos": "I bought something abroad and the exchange rate applied is wrong", "neg": ["I need more physical cards.", "Please tell me why I am having problems transferring to a beneficiary.", "The card payment is declined.  Please inform me why.", "What do I have to do to get the contactless to work?", "My top-up hasn't happened yet.", "I got my card now, how do I make it show up in the app?", "How do I request a disposable virtual card?", "The app is saying I made a withdrawl but I didn't.", "There is a vendor name I don't recognize on a payment from my account. I don't think I made this payment.", "My top up hasn't gone through"], "instruction": "Given an online banking query, retrieve another query with the same intent"}469{"query": "something is wrong with my exchange rate charge", "pos": "Why isn't my purchase exchange rate correct?", "neg": ["Will there be a fee to receive a physical card?", "How can I make my card ready to use?", "There is a direct debit payment on my account that I didn't authorize.", "Why is a transfer to a beneficiary not possible?", "Has my top up gone through?", "Can you show me how to verify the top-up card?", "How do I make my card show up in the app?", "Why is my last transfer pending?", "I think my transfer failed. What do I do now?", "Do you have a problem with EUR exchanges?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}470{"query": "The exchange rate given to me after a purchase, was incorrect", "pos": "I want to change the wrong exchange rate.", "neg": ["Anytime I've made an ATM withdrawal before it has always been free. I now say that I have been charged for my most recent ATM withdrawal. What's going on here?", "Why did you revert my top up?", "Help, I need to top up my account. Where do I send a check?", "I want a refund on the things i bought", "What is the $1 transaction on my account?", "I need a new card and I live in the United States.", "I believe that my card has been stolen!", "I don't like the services, please close my account", "I've been waiting since Friday, where is my money?", "How does on apply fora refund on an item he ordered? I ordere an item and have not received it yet so i want to cancel it and get a refund"], "instruction": "Given an online banking query, retrieve another query with the same intent"}471{"query": "The exchange rate from my card payment isn't right.", "pos": "It seems that the rate I got is incorrect.", "neg": ["What am I going to need in order to verify my identity?", "Would I get a Visa or Mastercard?", "The expiration date on my card is very soon, and I need to get a new one.  What are the price and delivery options for my replacement card?", "I have some transactions on my account I did not make. Can you cancel my card and prevent further use.", "I can't see my Google Pay top up. Is it not working correctly?", "Is there any type of fee for currency exchange?", "can i get a card if I live in the usa?", "What proof of identification is needed?", "I made a transfer recently but it has not changed on my dashboard.", "Is there a  way to  get around fees"], "instruction": "Given an online banking query, retrieve another query with the same intent"}472{"query": "I think the exchange rate on my card payment is incorrect.", "pos": "There's an error with the rate that is charged.", "neg": ["I'd like to get a refund for something I bought, is that possible?", "My daughter needs an acount.", "Where should I withdraw money from?", "Is topping up free?", "Hello, I didn't receive the right amount on my ATM transaction,  the app shows the correct amount how can we fix this", "My card is missing!  Help!", "Someone else accessed my account and made a payment.", "What documentation do you accept for the identity check?", "I made a bank transfer but it doesn't seem to have gone through?", "I would like to move money from one account to another to top off my account. Can you explain how I can do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}473{"query": "After purchasing an item I noticed the exchange rate was incorrect.", "pos": "What is your exchange rate between UK pounds and Russian rubles for my last transaction", "neg": ["Can I change my details because I moved?", "I think someone stole money from my card", "My money didnt go through after I transferred.", "Are there virtual cards", "How many disposable cards can I make in a day?", "I need clarity on why my card is not working.", "I made a transfer and was charged an extra fee!", "I do not recognize a direct debit payment that I see on my app", "I made a purchase this morning, and it is showing as pending.", "Report stolen card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}474{"query": "My client was converting their Russian ruble into UK pound currency when they noticed their bill was much too high for the exchange. What happened?", "pos": "I bough an item and the exchange rate was incorrect.", "neg": ["I am looking to delete my account. I'm not happy with the service provided by you.", "I was abroad and needed some cash, but I think the wrong exchange rate was applied to the transaction.", "I transferred money, but I think I've been charged a fee for it?", "I have a card that expires in the coming month, do I have to specifically ask for the updated card?", "I got double charged!", "How do I prove I am who I am?", "Is there a way to find an ATM around me?", "Why am I being charged to make cash withdrawals? I thought they were supposed to be free!", "Do you send more than one card?", "I have cash deposit to my account but it is experiencing a problem"], "instruction": "Given an online banking query, retrieve another query with the same intent"}475{"query": "There's an error with the rate that is charged.", "pos": "Exchange rate for my card payment is wrong", "neg": ["From which age can my kids use your service?", "Can i add a new currency to my account?", "I've been waiting for 3 days, why is my withdrawal still pending?", "I see a direct debit payment on my app that I did not do", "A fee came along with me paying with card", "I am paid by my employer in GBP; do I need to do anything in the app to indicate this?", "If I top up by card, what options do I have re: currency and card type?", "I was charged a fee for a transfer.", "I tried to make a top-up and it was canceled, why is that?", "I want my card frozen right away. Money was taken out in an odd location I have never heard of."], "instruction": "Given an online banking query, retrieve another query with the same intent"}476{"query": "Why is your exchange rate so bad?", "pos": "The exchange rate you are using is really bad.This can't be the official interbank exchange rate.", "neg": ["I need to do a card activation.", "I thought you guys offered free transfers. Why was I charged?", "My card payment says pending and it hasn't changed", "Why does a payment show up twice?", "I have a fee showing from last time I used my card.", "Do you charge a fee on currency exchange?", "What happened to my Top-Up? It's not reflected.", "I have a contactless that's broken.", "Would I be able to top up as much as I can?", "I see a charge of 1L I do not recognize on my statement"], "instruction": "Given an online banking query, retrieve another query with the same intent"}477{"query": "I noticed that the exchange rate applied to a recent purchase I made abroad was incorrect.", "pos": "I bought something in another currency, but the exchange rate was incorrect.", "neg": ["How long will my cash withdrawal take", "How can I tell if an AMT will take this card?", "How can I transfer money to this account from another bank?", "I was trying to make a transfer and got an error message telling me it was not possible to make the transfer. This has never happened before, what happened?", "Is there restrictions on where I can use my card?", "For SEPA transfers, what kind of charge will be applied?", "from where are coming your exchange rates?", "The app is telling me that I am not me.", "Why did I get declined during a transfer?", "How can I receive money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}478{"query": "Can you please explain why the exchange rate for the item I bought is wrong?", "pos": "Why am I being charged the wrong currency exchange when I purchased something abroad?", "neg": ["Tell me why there is a fee for a card payment.", "My card payment is just showing up as pending since forever, what's going on with that, it should be going through at some point?", "There is unusual activity on my account and I believe someone took my card.", "Can you tell me why I was charged $1 for a transaction?", "My recent transfer didn't go through - why not?", "I forgot my PIN number.", "What are the top-up fees for my card?", "why does my statement contain an extra fee?", "How long to UK transfers usually take? I made a transfer but it didn't pop up in my history yet. I just want to make sure it went through.", "I would really like a physical card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}479{"query": "Why was my exchange rate a different amount than usual?", "pos": "What if there is an error on the exchange rate?", "neg": ["There is a payment I don't recognise!", "In what places can I use my card?", "Hi I've been trying to top up my card for the past day but it gets declined, I need it topped up urgently! Can somebody get back to me to resolve this or explain any different ways I can top up my card?", "How fast are transfers from Europe?", "Transaction refund missing from my statement.", "Will I get a Visa card or Mastercard?", "Why did my transfer fail?  What can I do?", "I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?", "Currently I can't get my card to work.", "I thought I would have received my new card at this point."], "instruction": "Given an online banking query, retrieve another query with the same intent"}480{"query": "An incorrect exchange rate was applied to an item I bought.", "pos": "The exchange rate for my payment last Saturday must be wrong because I was charged extra.", "neg": ["My new card is here, what's the process for activating it?", "Changing my PIN", "I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me", "What is the greatest number of times that I can top-up?", "I think the exchange rate for my for my cash withdrawal is wrong", "Can I order a card please?", "Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?", "Is the cash withdrawal going to show?", "I don't understand why I'm being charged for using my card.", "Do you accept cheques for top ups?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}481{"query": "The exchange rate is incorrect for something I bought", "pos": "Why was the exchange rate so wrong when I bought something!", "neg": ["I did not make a cash withdrawal that is on my statement", "How much to exchange currencies?", "how to get card pin?", "I tried activating my card and it doesn't work how do I solve this problem?", "What should I do since my card is trapped in the ATM?", "Why am I not allowed to verify my id?", "How long do I wait for a transfer to take?", "I want to delete my account. How do I do this?", "Do the disposable cards have a transaction limit?", "I need a quick transfer from China.  How long would that take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}482{"query": "I was charged the wrong exchange rate on a purchase", "pos": "My exchange rate was wrong for an Item I bought!", "neg": ["What currencies can I not hold many in, if so what are they?", "Is there any way i get a disposable virtual card as well?", "I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?", "How long should I have to wait before I see the transfer in my account?", "I have not received the completed transaction.", "Can my account me accessed by a thief?  I was mugged.", "When will the money reach my  account?", "I do not have my pin yet", "I need to terminate my account.", "I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service"], "instruction": "Given an online banking query, retrieve another query with the same intent"}483{"query": "Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate.  Thank you.", "pos": "Why was I charged extra on my last UK pound to Russian ruble exchange?", "neg": ["I want to cancel a transaction from this morning.", "Will this card work all over the world?", "Can I verify my identity?", "I have a problem with a transfer. It didn't work. Can you tell me why?", "In the App I see a payment that is not mine.", "Why can't I get cash out?", "Can you please help me in canceling my order.", "Can I track when my card will be delivered?", "Can I use my apple watch to top-up?", "My transfer didn't arrive to the recipient"], "instruction": "Given an online banking query, retrieve another query with the same intent"}484{"query": "Why is my exchange rate wrong?", "pos": "I purchased something abroad, and the exchange rate that was applied was wrong.", "neg": ["I've been waiting for over an hour for a top up to go through.  How long is this supposed to take?  I really need this money.", "I got less cash than what I specified for through the ATM.", "Why was I charged twice for the same transaction?", "Can you tell me how I go about activating a new card?", "Do I need to convert my currency from GBP before transferring?", "You can use it anywhere that accepts Mastercard.", "I should not have been charged a fee for cash withdrawal.", "How can my friend give me money?", "My payment has been declined!! What's going on, I thought everything was alright and working well?", "how do I find the code to verify the top up card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}485{"query": "I bought an item that I was charged a different exchange rate for.", "pos": "My purchase used the wrong exchange rate", "neg": ["Why are all my card payments being declined?", "What was I charged a fee for card payment?", "I just realized I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.", "What happens with the duplicate charge in my account?", "What is the procedure to transfer money to my account?", "Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.", "I am not satisfied with your company.  Close my account.", "People are using my debit card - help!", "Can Google Pay be used for top up, please help?", "Do I need to pay extra for exchanging currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}486{"query": "There's an error in regards to the exchange rate for an item I bought.", "pos": "They used the wrong rate when I made a purchase with foreign currency.", "neg": ["I need clarity on why my card is not working.", "Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.", "I need to know where I can withdraw money.", "Help me get the virtual card working.", "is there a reason that my payment didnt go through", "Where are your cards delivered to?", "There's a cash withdrawal that  didn't make that is showing up.", "I would like to have a physical card to carry around and use. How can I get one?", "I transferred money to a receiver within the EU and they received a lesser amount than expected.  Now I will have to send additional money to the receiver in order to make up the difference.  I'm not sure what went wrong, can you please advise?", "I prefer to get a Mastercard."], "instruction": "Given an online banking query, retrieve another query with the same intent"}487{"query": "I was charged the wing amount for an item.", "pos": "There was a problem with the exchange rate on a purchase.", "neg": ["What is the source of the money in my account?", "I need to update my address.", "What's the time frame normally for a UK account transfer? I just made one and it's not showing up anywhere. I want to be sure that everything is good.", "Help me please, I need to top up cash.", "I would like to purchase another card.", "I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?", "Can I change my PIN remotely?", "I tried to withdraw 50 pounds but it only gave me 30. Where is the rest of my money?", "What is the extra fee on my statement?", "Could I reactivate my card please, I couldn't find it but it turns out it was in my jacket pocket."], "instruction": "Given an online banking query, retrieve another query with the same intent"}488{"query": "Are you sure this is the interbank exchange rate? This rate is really bad.", "pos": "I purchased something abroad, and the exchange rate that was applied was wrong.", "neg": ["How much does it cost to top up by transfer?", "I paid with my card and I was charged a fee", "Seems like my top-up has failed", "How do I fix my card if it is broken?", "Please help me as my online payment is getting declined since yesterday while i am trying to purchase something online.", "I just saw a charge for a cash withdrawal that I made! ATM withdrawals have always been free in the past, so why is there suddenly a charge? What is it going to cost me now?", "What is the process to link the new card?", "How can people transfer money to me?", "Its been 3 days, How long will my transfer take to get to my wallet?", "Why does my statement show a $1 charge on my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}489{"query": "I didn't receive the correct exchange rate for an item that I bought.", "pos": "It seems that the rate I got is incorrect.", "neg": ["Is there something wrong with the ATM? It would not let me pull cash out of my account.", "I made a purchase earlier today but it is still listed as pending- when will it go through?", "For some reason, the money I added was returned.", "A transaction is showing more than once.", "Still waiting on my refund...", "I saw I was charged extra for money I withdrew?", "Is there a charge for cash withdrawals? I always thought it was free.", "Do i have to wait to get the pin or can i set up a pin", "Currency exchanges have any extra fees?", "Can I change my PIN without going to a bank branch?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}490{"query": "The exchange rate was not correct for the item I bought.", "pos": "The exchange rate you are using is really bad.This can't be the official interbank exchange rate.", "neg": ["I did a transfer.  What is the extra fee?", "Can you tell me about the exchange fee?", "What is the exchange rate for EUR?", "Why can't I see my refund in my statement?", "Will I be charged for adding money using an international card?", "Can I have more than one card?", "Today I was out eating and my card was declined. Why's that?", "I was charged and shouldn't have been charged when using my card!", "I made a cash withdrawal earlier and it's showing as pending.  What does that mean?", "Help! I'm missing money, I deposited a cheque but its not showing on my balance."], "instruction": "Given an online banking query, retrieve another query with the same intent"}491{"query": "Why was I charged a higher exchange rate when I bought something abroad?", "pos": "I think the rate that was applied to my purchase using foreign currency is wrong. Help!", "neg": ["Close down my account.  I don't like your service.", "Why am I being charged for transferring money?", "Will there be extra charges regarding to adding money into my international card?", "Help! When will the card arrive at my home?", "Is there any way I could open an account for my daughter?", "i made a payment with my card and was charged a fee, why would you do that", "Transfer was declined.", "How fast can you fix an error in payment?  I made a payment in the wrong account yesterday and it needs to be adjusted by tomorrow for my rent.", "My cash received does not match what has been requested", "It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}492{"query": "Was I charged more than I should of been for a currency exchange?", "pos": "In regards to my card payment, the exchange rate is incorrect.", "neg": ["My things were stolen and I need to know if I can still use this app.", "My card is about to expire.  How do I order another?", "I believe that my card has been stolen!", "why do I have an unknown payment?", "Where do I go to reset my passcode?", "looking back on my transactions from a couple of months ago I have noticed a charge that is fairly large that I'm certain was not completed by me. I know it has been a while but can I please dispute this charge?", "Can you please explain disposable virtual cards for me?", "There is a payment showing as pending and hasn't posted for a few days.  When will it post?", "Been trying to transfer money this morning but keep getting rejected. I don't understand why this is happening.", "Something is wrong, my top-up is gone and I don't know what happened to my money."], "instruction": "Given an online banking query, retrieve another query with the same intent"}493{"query": "Why was I charged extra on my last UK pound to Russian ruble exchange?", "pos": "My purchase used the wrong exchange rate", "neg": ["I was charged several times for something", "What should I do to top up using my Apple Watch?", "I've tried using my card multiple times and it keeps getting declined.", "I see a strange payment in my account.", "I do not understand why there is a pending 1£ charge on my statement, I do not recall making this transaction. Can you please tell me what this is about?", "What is the estimated time on an urgent transfer from China?", "I'm waiting for the ID verification to go through still, so is it too soon to use my account?", "I see a charge for a direct debit that was not me.", "I seem to have lost my card.", "Is there a way I can get a Visa card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}494{"query": "The fee charged when I changed rubles into British pounds was too much.", "pos": "My purchase used the wrong exchange rate", "neg": ["Can you tell me more about limits to disposable virtual cards?", "Where can I use my card to pay?", "I was double charged at a restaurant can you take the second charge off?", "Am I getting charged for making a payment?", "I transferred some money but the balance stayed the same.", "How can I replace an expired card?", "My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do?", "I don't recognize some transactions.  Is someone else using it?", "What is the process to change my PIN?", "How do I close my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}495{"query": "This exchange rate you use is awful! Please tell me this is a mistake and not the official interbank exchange rate!", "pos": "The exchange rate was incorrect for an item I bought.", "neg": ["I didn't make the direct debit payment on my account.", "How do I authenticate my top-up?", "Are there any charges for European bank card for top up?", "I have lost my card, but need to place an online order! How do I get a virtual card instantly?", "I put money in my account a week ago but its still not there, what is happening?", "How long will it take to transfer something to China urgently?", "The ATM won't let me take out cash", "IS there a fee to exchange currency?", "Still waiting for transfer to be completed.", "Can I change my PIN remotely?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}496{"query": "I think the rate that was applied to my purchase using foreign currency is wrong. Help!", "pos": "the exchange rate on my payment was wrong", "neg": ["My transfer failed", "How do I get my virtual card?", "How can I setup automatic top-up?", "Will you charge an extra fee for top ups?", "Why haven't I gotten a virtual card yet?", "I just did a money transaction but its not showing they received it", "Who do I call to cancel a transfer?", "I put cash in my account, but I don't see it.", "My card never arrived.", "I got my American Express in Apple Pay, why is top up not working correctly?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}497{"query": "The exchange rate you are using is really bad.This can't be the official interbank exchange rate.", "pos": "I made a purchase and was charged at the wrong foreign exchange rate.", "neg": ["How do I actually obtain a card myself?", "I am in the EU. Can I get one of your cards?", "Where can i find the virtual card?", "Since I need to exchange currencies frequently, would you be able to offer me a discount?", "What US credit cards do you accept?", "How do I get a real card?", "Who do I make a check out to if I want to top off my account?", "Is it possible to delete the account?", "After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate?", "Is there a way to lookup where funds came from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}498{"query": "I believe you charged me too much to exchange my money", "pos": "I recently bought something abroad but the exchange rate is incorrect. Why?", "neg": ["When will the money from a transfer be made available on my account?", "why is there a fee for a payment on my card?", "how do i set up my apple pay watch to connect to my account", "My ATM withdrawal was declined.", "Can my password be reset if I do not have it?", "My card payment still pending", "How do I get a PIN?", "Do you support countries other than mine?", "So, I was under the impression that you have an offer for crypto top up. This doesn't seem to be working. Now, the money has just disappeared from my account. What is the deal?", "My card payment's cancelled"], "instruction": "Given an online banking query, retrieve another query with the same intent"}499{"query": "The rate applied to my purchase in a foreign currency was wrong.", "pos": "Why is the exchange rate for my payment incorrect?", "neg": ["I was wondering, Can I get my pay in another currency?", "I am having trouble to verify my identity", "What is the longest that a payment will show pending?  There is one showing that has been sitting there a few days.", "What should I do about a direct debit that I did not set up?", "Is it possible to track the card you sent me?", "Why does my identity need verification?", "how many uses are the disposable cards good for?", "Can you give me the restrictions of the disposable cards?", "Do you offer disposable virtual cards too?", "Is there always a charge when withdrawing money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}500{"query": "I was charged extra. Was the exchange rate for my payment last Saturday wrong?", "pos": "I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?", "neg": ["I need to activate my card.", "What am I supposed to do if the funds haven't show up from a transfer completed this morning?", "Will I be able to get both a visa and a mastercard?", "how long are my top ups pending", "I cannot view the refunded amount in my account.", "I tried topping up my account but it failed, can you help me?", "Last week I put a cash deposit into my account and it is still isn't there.", "How long will my transfer be pending?", "Which fiat currencies are compatible for exchange and holding?", "When will I receive a transfer from europe?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}501{"query": "Please check the exchange rate for my payment last Saturday. I believe I have been overcharged.", "pos": "What is your exchange rate between UK pounds and Russian rubles for my last transaction", "neg": ["I want to shut down my account as soon as possible.", "There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?", "I have questions about how to transfer money to my account.", "Why wasn't my payment to beneficiary X approved?", "Where in the European Union can I get a card?", "How can I get a refund for an item I purchased but has not yet arrived?", "A fee shouldn't apply to me if my card was stolen.", "what is the correct exchange rate for getting cash", "Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it.", "Why isn't my deposit showing up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}502{"query": "I bought something in another country but the exchange rate is wrong", "pos": "My payment has an incorrect exchange rate.", "neg": ["I have lost my phone or it has been stolen.", "I need to terminate my account.", "Why do we need to verify top-up?", "I was overcharged at an ATM while on vacation. I needed cash so I had to use it, but your charges are outregous and I wish I would have known beforehand.", "I want one of the virtual cards!", "Please tell me which fiat currencies you support.", "Do you know how I can verify that I did a top-up to my card?", "I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?", "I would like a second card.", "What currencies can I hold?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}503{"query": "The exchange rate that was applied for an international purchase was wrong.", "pos": "The exchange rate is incorrect on an item I recently purchased in a foreign country.", "neg": ["What do I do if I have exceeded all my PIN tries?", "My transfer was rejected", "There is an odd 1£ charge that appears as pending on my statement. What's the reason for that? I haven't purchased anything for a pound.", "Would I have to pay anything if I need an additional card?", "My bill shows the same charge more than once", "Can I top up with cash", "Are there any extras for exchanging currency?", "Can I get a new card in China?", "If I make a mistake can I cancel the transaction?", "How do I track the card you sent to me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}504{"query": "The exchange rate for my card payment doesn't seem right.", "pos": "Why was the exchange rate so wrong when I bought something!", "neg": ["What is wrong with the exchange rate? This should have been a much higher amount of cash for that to apply.", "How do I know if my top up worked?", "It appears my top-ups have been canceled.", "What do I do if my PIN was blocked?", "You accepts my card?", "Is there a way to order a new card while in China?", "Is there a reason my new card hasn't arrived?", "i cannot get virtual card to work", "If I need delivery on a certain day, is that something that could be accommodated?", "Why is my 'top up' not showing up in my wallet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}505{"query": "I don't think the charges made when I had currency exchanged are right.", "pos": "What is your exchange rate between UK pounds and Russian rubles for my last transaction", "neg": ["There is an extra $1 charge on my statement, why is that?", "I should not have been charged a fee for my transfer.", "Why was my account assessed a fee for an ATM transaction?", "Why was I charged an extra pound?", "Why is there a fee for doing a transfer?", "I tried to do a transfer but it didn't go through.", "Can I use Apple Pay to top-up?", "I want to top up by card", "My identity can't be verified for some reason", "Card has been received, how will it show up on the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}506{"query": "It looks like the exchange rates on my card payment are wrong", "pos": "I want to change the wrong exchange rate.", "neg": ["Who can request disposable cards?", "What limits are the to top-ups?", "Could you please help me figure out why the seller has not received their money after I sent it.", "Would I be charged any fees if I added money to my account using an international card?", "I'm trying to move money from my account to elsewhere, but it's giving me an error message.", "Do the disposable cards have any restrictions on them?", "Two days ago I did a transfer to another account within the country.  It doesn't appear the transfer went through.  I have verified the account number several times.  Could you please check on this for me?", "Could you please tell me how to activate my new card?", "What are the reasons a beneficiary would be denied?", "i need help finding the auto top up option."], "instruction": "Given an online banking query, retrieve another query with the same intent"}507{"query": "I received the wrong exchange rate for an item i bought.", "pos": "My payment had a wrong exchange rate.", "neg": ["How can I change my name in my profile?", "There seems to be a couple of payments listed in the app I know weren't made by me. Is there a possibility someone has access to my card? Can you find out what's going on?", "Why was I charged twice for my item!", "what is going on, i have entered my passcode and its not working", "i dont recognize a charge on my card", "My cash transaction isn't showing on my account", "I have a new card and need to activate it", "I got charged twice with a duplicate card. How do I resolve this?", "I need to know where do my funds come from", "I need to find the top up verification code"], "instruction": "Given an online banking query, retrieve another query with the same intent"}508{"query": "There was a problem with the exchange rate on a purchase.", "pos": "The exchange rate is incorrect for my payment.", "neg": ["I received a decline message on a transfer", "Will you work with any fiat currencies?", "Why is the exchange rate wrong for my cash withdrawal?", "Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me?", "What is this extra €1 fee about?", "Can I have it by a certain date?", "I tried and tried, but I could not complete my transfer. Tell me what is wrong.", "Where is my credit card that was to be mailed?", "My card payment failed.", "In which countries can I get a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}509{"query": "Why is the exchange rate on my card wrong?", "pos": "I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?", "neg": ["What's your refund policy if I bought an item from you?", "My card payment might have been reverted.", "My top-up didn't go through; it still says pending. What's up with that?", "Who should I contact if the amount of my withdrawal doesn't correspond to the amount that I tried to take out of my account?", "Is there an option to top up with a cheque?", "Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees?", "Why do you guys need to verify my identity?", "I did a transfer but it is still pending.", "The app declined my top up. What did I do wrong?", "I don't understanfd how to top up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}510{"query": "I bough an item and the exchange rate was incorrect.", "pos": "I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap.", "neg": ["Still waiting on my refund...", "Where can money withdrawals be made?", "do i have to wait for a physical card before i get my pin", "Hello, Just now i got to know withdrawal of money from of my account. As someone used my card to withdraw amount in any odd remote area. Since i have not been in that area, please freeze my card immediately.", "Is it possible to get both Mastercard and Visa card from you?", "My card was stolen and used to make several purchases. Please freeze my card so no one can use it.", "The ATM gave me less cash than requested", "I just deposited cash to my account and can't find it!", "help me link my card", "I cannot remember my passcode."], "instruction": "Given an online banking query, retrieve another query with the same intent"}511{"query": "I changed the currency, but why is it costing more?", "pos": "It seems that something went wrong with my exchange. I changed Russian Ruble into UK pounds but have been charged entirely too much!", "neg": ["The rate of exchange for my cash withdrawal is wrong.", "How can I locate the virtual card?", "I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges!", "Can I add a card to back into the app?", "Please help me cancel a transaction.", "Any extra charges for exchanging currencies?", "I need to move money from one of my other accounts to this one.", "Change of location, need to change details", "In the app, I see a withdrawal I didn't make.", "How can I request cash back? The ATM just gave me a different amount than what I've been actually charged though..."], "instruction": "Given an online banking query, retrieve another query with the same intent"}512{"query": "I'm on holiday and I noticed a different amount for exchange rate.  Can you explain?", "pos": "Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?", "neg": ["How do I activate my new card", "How long do EU transfers take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet", "I couldn't pay with card in a shop", "Why was I charged a random fee for a transfer I made?", "Is there a reason why my card was declined when I attempted to withdraw money?", "I had a cheque deposited, but I don't see my money yet?", "What do I do if I see a cash withdrawal on my account that I don't remember making?", "Why does top-up need to be verified?", "Why do you require identification documents", "I notice there's a pending payment on my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}513{"query": "My payment had a wrong exchange rate.", "pos": "What do i do if the exchange rate was wrong for the item i bought overseas?", "neg": ["I think my card is being used by someone else to make purchases that I didn't authorize! I checked my account and see that there have been quite a few purchases over the last two days that I have no idea where they came from. We need to freeze my card now! And I need to find a way to get my money back.", "I don't have a virtual card - how do I get one?", "I need another card", "Will this app allow me to exchange currencies?", "I usually don't get charged for transfers, why was I this month?", "Does the auto top-up have any limits?", "What should I do if I think my card was stolen?", "Why can't I make a transfer?", "Where are the virtual cards?", "My card hasn't arrived."], "instruction": "Given an online banking query, retrieve another query with the same intent"}514{"query": "I noticed the currency exchange rate was incorrect after paying for something in a foreign country.", "pos": "I purchased something abroad but the exchange rate is incorrect.", "neg": ["Can I make transfers before my identity verification?", "Could I get a mastercard if that's reasonable?", "Is there a reason why my card was declined when I attempted to withdraw money?", "I really need to top-up my card today urgently but my card keeps getting declined!! Can you please help me with this problem or let me know if you have any alternatives", "How much transactions do I get with a disposable card?", "I've use my accounts all the time to manage my payments for my place abroad that I just got. I now see that I suddenly have new fees.I'm a frequent customer, so why are you charging me new fees instead of rewarding me?", "A Bank ATM did not give my card back. What do I do now?", "How long does it take for a top-up?", "How about disposable virtual cards?", "I just got my card and cannot get it to work."], "instruction": "Given an online banking query, retrieve another query with the same intent"}515{"query": "Can you change the rate for the item I bought in a different currency as it is wrong?", "pos": "I bought an item and the exchange rate was wrong.", "neg": ["What is the reason a transfer shows as pending?", "What are the exchange rates?", "I want to inactivate my account.", "I am trying to delete my account.", "There are a couple payments with my card shown in the app that i really didn't make myself. What's going on with this, does someone has access to my card?!", "How can get a Visa card?", "Where can I located the auto-top up option?", "How long do EU transfers actually take? I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet.", "Need to report a change of address.", "Do you need to know my first and last name?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}516{"query": "Why was the exchange rate so wrong when I bought something!", "pos": "Why isn't my purchase exchange rate correct?", "neg": ["Can I have my card delivered on Tuesday?", "The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?", "I need to make a purchase online, where is my virtual card?", "How long will I have to wait for my money to be in my account?", "Am I able to get both a Visa and MasterCard from you?", "how do i get top up with cash deposit", "I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?", "There is a direct debit set up that I didn't create.", "It's requiring me to verify my identity?", "Can I use my virtual card for recurring monthly payments?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}517{"query": "My payment has an incorrect exchange rate.", "pos": "The exchange rate is incorrect for my payment.", "neg": ["I think there is a mistake.  I am being charged twice.", "I haven't gotten my credit card in the mail.", "I want to talk about an order that I placed a long time ago and have yet to receive. I demand a refund due to lack of delivery of the product!  I refuse to pay for something I never got.", "Hello, I recently ordered an item and I need help with cancelling and processing a refund as soon as possible. It's very important that I get my refund quickly.", "I lost my phone and need help so someone doesn't access my account.", "How do i verify my card?", "I would like to use top-up with my Apple Pay.", "Why is my transfer more expensive than I thought?", "A seller is stating that they haven't received money yet when the money has already deducted from my account.", "Where do I activate my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}518{"query": "I purchased something overseas and the incorrect exchange rate was applied.", "pos": "I recently bought something abroad but the exchange rate is incorrect. Why?", "neg": ["How do I know it is a Mastercard ATM?", "I seem to be unable to make any transactions.", "Someone else charged my card!", "What if my top up doesn't go through?", "What to do if my card has been used without my permission?", "How do I close my account?", "This isn't fair! I thought transfers could be made for free. I just made  a purchase online from abroad and now see some strange fee that I've never seen before.", "Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please.", "Can I track the card you sent to me?", "A card has been sent to me, how do I track it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}519{"query": "What if there is an error on the exchange rate?", "pos": "Why is the exchange rate for my payment incorrect?", "neg": ["I just had a wedding and I want to take my spouses name.", "Can exchanged be made to EUR?", "How can I obtain a disposable virtual card?", "My card didn't go through.  It doesn't make sense.  You told me that everything was ok.", "The ATM only gave me 10 pounds when I withdrew 30. What do I do?", "The card PIN is not visible anywhere?", "Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made.", "When can I expect my card to arrive?", "My transfer to an account failed.", "What proof do you need for my identification?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}520{"query": "The exchange rate I was charged for a purchase was not right.", "pos": "My purchase used the wrong exchange rate", "neg": ["When can I expect the transfer to arrive in my account?", "How long does it take for the money to show up in my account?", "Is there a function where I can top-up automatically?", "I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?", "Using your app, would I be able to exchange between USD and GBP?", "I bought something online and it says there was a fee to transfer money. Isn't that free?", "Will I be charged for topping up my account using a bank transfer?", "There's a payment with my card that I didn't perform. I don't know that name shown.", "i entered my pin in wrong and got it frozen. how many tries do i have", "I desperately need to top-up my card, so why is it being declined? Can you solve this for me? I need to use my card immediately!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}521{"query": "The exchange rate is incorrect on an item I recently purchased in a foreign country.", "pos": "My exchange rate was wrong for an Item I bought!", "neg": ["I can't input my pin again.", "I want to start using my card, how do I activate it?", "Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?", "What's the pending length for credit transactions? I've had one in my pending category now for days and it won't move to processed.", "I'm currently not in possession of my phone, is it still possible to go about things normally without access to the app?", "How can I reset my darned PIN number?", "I didn't cancel my card payment.", "I have been charged twice for the same transaction.", "Hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it.", "I bought an item and now I want a refund."], "instruction": "Given an online banking query, retrieve another query with the same intent"}522{"query": "Why didn't I receive the correct exchange rate for an item that I purchased?", "pos": "They used the wrong rate when I made a purchase with foreign currency.", "neg": ["What is the point of verifying a top up?", "What reasons would cause my card payment to be cancelled?", "Is payment required to get a card of my own?", "my transfer isn't there", "I have a new email.", "I don't want to give you all my identify details.", "Hi i received an error message informing me about the transaction failure. I have done the money transfer before and it never failed. Please let me know what is the issue this time.", "What is the significance of verifying the top-up?", "What US cards do you accept?  I only have 1 other.", "My card payment won't work."], "instruction": "Given an online banking query, retrieve another query with the same intent"}523{"query": "The exchange rate for my payment last Saturday must be wrong because I was charged extra.", "pos": "Why am I being charged the wrong currency exchange when I purchased something abroad?", "neg": ["The exchange rate for my cash withdrawal was incorrect", "Does this program take SWIFT transfers?", "I just moved. How do I give you my new address?", "How can I create a disposable virtual card?", "I am looking to change my adress.", "Why do you need me to do an identity check?", "I am not able to verify my id. Why?", "I saw a fee on my receipt from withdrawing money while shopping earlier.  Is there supposed to be a fee for this type of transaction?", "I swear that there are 2 payments on the app that I didn't make.  Could my card me stolen?  Please advise what I should do.", "Does my account have the option to hold multiple currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}524{"query": "It seems that something went wrong with my exchange. I changed Russian Ruble into UK pounds but have been charged entirely too much!", "pos": "My card payment had the wrong exchange rate", "neg": ["Top-up is loaded into the card and no update.", "I have a card payment that I don't recognize. What should I do?", "How can I look at where my available cash is coming from?", "Can I get support?", "What do you use disposable cards on?", "Everything seems fine with my account, so why did it decline my payment?", "It looks like someone besides me ordered something with my card, what should I do?", "Why do I see an extra €1 charge on my statement?", "can i top up from a usa credit card", "Why does my account show as pending a cash withdrawal from the ATM that I have already made?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}525{"query": "I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra.", "pos": "Exchange rate for my card payment is wrong", "neg": ["Why hasn't the money transfer arrived yet?", "I have a charge for something I didn't buy.", "I have a payment which has not been approved.", "What is with the need to have all my ID information?", "Why can't I complete my transfer?", "How can my boss pay me directly to the card?", "Help, I don't know what the PIN is to my card?", "how to get virtual card", "can I use it all over the world?", "Did you deactivate my card it's not working anymore"], "instruction": "Given an online banking query, retrieve another query with the same intent"}526{"query": "I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?", "pos": "You did not give me the correct exchange rate for an item that I bought.", "neg": ["What is the charge for receiving a SEPA transfer?", "Why did a transaction I made charge me $1?", "Can I Transfer from SWIFT?", "One of my card payments has reverted", "Why is there a charge for $1 on my account?", "I made a transfer from France two days ago now but there hasn't made it there yet. Do international transfers take longer?", "I have yet to receive the cash I added to my account this morning.", "After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right.", "There is a fee from a transfer that is not supposed to be here!", "atm refused to give me money"], "instruction": "Given an online banking query, retrieve another query with the same intent"}527{"query": "The exchange rate is incorrect for my payment.", "pos": "My card payment had the wrong exchange rate", "neg": ["My transfer was rejected", "There is a strange card payment I don't recognise.", "Are refunds allowed for certain items.", "I live in the EU - can I get a card?", "Why am I being charged extra when I withdrew money?", "I do not know what this cash withdrawal is", "I only got $20 of the $100 that I attempted to withdraw.", "What do I do if the machine rejects my card?", "Do all ATMs accept this card?", "I have kids and I'm curious at what age could they start to use your service."], "instruction": "Given an online banking query, retrieve another query with the same intent"}528{"query": "When I was traveling abroad, the exchange rate was applied wrong.", "pos": "The wrong exchange rate was used when I purchased an item.", "neg": ["I couldn't get money from the ATM", "What currencies can I hold?", "Is it possible to transfer money to my credit card?", "How long will my ATM withdrawal be pending?", "Whats wrong with my currency exchange?", "How do I fix my card if it is broken?", "Can you tell me when the transfer will be completed?", "I have to transfer money over to my mother, and I have tried numerous times and all that keeps happening is error messages.", "When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?", "What does it mean if my cash withdrawal is pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}529{"query": "I recently bought something abroad but the exchange rate is incorrect. Why?", "pos": "I bought something in another currency, but the exchange rate was incorrect.", "neg": ["My Apple Pay top up with my American Express card is not working? Please tell me why", "Is there a limit on auto top-up?", "How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.", "I was declined when trying to withdrawal cash!", "are multiple currencies acceptable?", "I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it?", "My ATM withdrawal is taking forever", "I think my card has been compromised in some way.", "I forgot my PIN number.", "Can I choose between Visa or MasterCard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}530{"query": "When I bought something abroad, the exchange rate was wrong.", "pos": "The exchange rate used on your app is really bad. I'm considering closing my account because of it.", "neg": ["How is the exchange rate doing?", "What does it mean if my payment is pending?", "My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on?", "I just tried to top-up and now I'm getting an additional verification message, why?", "How can I tell if someone else is using my card?", "What is necessary for the identity verification?", "Will I get a Visa card or Mastercard?", "What does it mean if my payment has been reverted?", "I'm sure I have enough money so why didn't the store accept my card?", "There is a strange charge on my debit statement"], "instruction": "Given an online banking query, retrieve another query with the same intent"}531{"query": "My exchange rate was wrong for an Item I bought!", "pos": "You did not give me the correct exchange rate for an item that I bought.", "neg": ["Please help me set up a new PIN.", "how can i add money to my account if you don't accept cash", "It looks like my top up didn't work.  Why?", "Is American Express accepted?", "What is the purpose of requiring my identification?", "My top-up was just cancelled.", "How soon do cards arrive after I order them?", "Can I use my card in Austria?", "How do I get money from friends?", "I need a transaction reversed from my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}532{"query": "In regards to my card payment, the exchange rate is incorrect.", "pos": "My card payment had the wrong exchange rate", "neg": ["Will I be charged for topping up my account using a bank transfer?", "I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds.  What is that for?  Is it fraud?", "I am interested in giving a second card to my daughter, how can I make this happen?", "Why did the top-up fail?", "How much will I be charged for a cross-currency exchange?", "How do I fix a payment that was reverted", "Why do you keep declining my payment?I tried several times with this card and it is just not working.", "Can I get a Visa card?", "Bank transfer to account did not show up, please help?", "Help me create several temp cards every day."], "instruction": "Given an online banking query, retrieve another query with the same intent"}533{"query": "Why on earth is the exchange rate so bad?   Can I get a rate closer to the actual interbank rate?", "pos": "the exchange rate at which my card payment is at is wrong", "neg": ["I want to transfer money to a beneficiary, but I couldn't.", "Why will my transfer not go through?!  Keep getting an error message.", "Yesterday I topped up my card. Why didn't it complete as it still pending?", "Why are there multiple transactions showing for one purchase?", "I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?", "Why did I get a $1 extra fee on the statement?", "The card has suffered a security breach.", "I swear that there are 2 payments on the app that I didn't make.  Could my card me stolen?  Please advise what I should do.", "your company is awful, i would like to delete my account please", "I need to cancel my recent transfer as soon as possible. I made an error there. Please help before it goes through."], "instruction": "Given an online banking query, retrieve another query with the same intent"}534{"query": "The exchange rate used on your app is really bad. I'm considering closing my account because of it.", "pos": "Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.", "neg": ["I got a strange cash withdrawal in my statement", "The app isn't letting me log in, but my info is correct.", "How long will a transfer from China take? I need to transfer something from there.", "How much can I withdrawal in one month without incurring fees?", "Should I order a new card before I freeze my original one?", "When will my pending payment finish?", "Hae, I already completed my 3D secure authentication when I tried the crypto top up but it's still not working for me. I also don't understand what happened to the money in my account", "I don't know what this Direct Debit payment is.", "I want a refund, but I haven't received the item yet. Can I cancel it and get my funds back? How do I do that.", "I have been charged a fee for getting cash"], "instruction": "Given an online banking query, retrieve another query with the same intent"}535{"query": "Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?", "pos": "My purchase used the wrong exchange rate", "neg": ["A transfer has to be cancelled.", "I can't see my Google Pay top up. Is it not working correctly?", "What happens if my card payment is cancelled?", "I'm expecting a refund but it's no where to be seen", "Can I reset the passcode?", "My card was charged more than expected.", "Does the app allow for exchanges between currencies?", "I think my top-up has failed.", "I want to top up my account. What payment methods are supported?", "I am suppose to be getting a refund from something I purchased but it hasn't showed up in my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}536{"query": "Why am I being charged the wrong currency exchange when I purchased something abroad?", "pos": "I want to change the wrong exchange rate.", "neg": ["Why won't the machine accept my card anymore?", "Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.", "Are there any restrictions on the disposable cards?", "I want a virtual card that is disposable", "Where do I order a disposable virtual card?", "Could you tell me why my cash withdrawal was declined?", "How long is the delivery to the US?", "I just got my card and cannot get it to work.", "Do i have to verify who I am?", "Where can I find my fund information?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}537{"query": "It seems that the rate I got is incorrect.", "pos": "Exchange rate for my card payment is wrong", "neg": ["Can I use my American Express card to add money into my account?", "Can I revive a physical card.", "I didn't receive the correct amount of cash", "Tell me how to verify a top up.", "I would like to exchange currencies on the app. How do I do this?", "When will the money show in my account?", "How long until the card arrives?", "I completed I transfer the day before yesterday in this country. The transfer still is not complete. I've checked on the account number multiple times to make sure that it is the right one. Can you check to see what's going on with this?", "i am express delivering my card to the us, how long will that take", "What other currencies are available to change to?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}538{"query": "The exchange rate you're using is terrible - this can't be the official interbank exchange rate, can it?", "pos": "My purchase used the wrong exchange rate", "neg": ["I looked on the app and it says I withdrew cash.  I didn't!", "I need to reset my passcode. Where do I go to do that?", "How do I exchange currencies with this", "Why are my transfers getting declined?", "Please delete my account and personal information.", "I am dissatisfied, I would like to close my account.", "I need help fixing my contactless. It's not working anywhere I go today.", "Why was I charged a fee when making this transfer when I shouldn't have been?", "Can I directly deposit my salary to this account?", "What are the exchange rates?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}539{"query": "Why isn't my purchase exchange rate correct?", "pos": "They used the wrong rate when I made a purchase with foreign currency.", "neg": ["I did not get the right amount of cash from the ATM.", "Does it cost to add money to my card?", "why would a merchant refuse a payment", "How can I receive verification for the source of my funds?", "My PIN number was incorrect, and I can't access it.", "Can you tell me if I can track the card you sent me?", "I would like my card activated.", "How does someone else top up my account", "My transfer has been declined.", "Can you tell me why I can't make any transactions?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}540{"query": "They used the wrong rate when I made a purchase with foreign currency.", "pos": "What is your exchange rate between UK pounds and Russian rubles for my last transaction", "neg": ["I had trouble with an incorrect rate being applied when using the ATM with foreign currency.", "I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me", "I deposited some money, but the balance has not changed.", "Would you be so kind as to activate my card? Thanks", "I tried to top up my account and it didn't work", "How do I replace a stolen card?", "I wasn't able to withdraw money at an ATM", "The transfer I tried to make failed.", "Why hasn't the transfer shown up in my account yet?", "My money hasn't been transferred yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}541{"query": "Exchange rate for my card payment is wrong", "pos": "You did not give me the correct exchange rate for an item that I bought.", "neg": ["Please explain the extra fee when I paid with the card.", "I see a charge of 1L I do not recognize on my statement", "For SEPA transfers, what kind of charge will be applied?", "What countries do your services support?", "when should I receive my refund", "I just got my new card.  How can I activate it?", "what documents do i need to verify who i am", "why didnt a transfer to my account process", "I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?", "I am not seeing recent cash withdrawal on my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}542{"query": "I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap.", "pos": "I want to change the wrong exchange rate.", "neg": ["Explain why my card payment wouldn't go through.", "My bag got stolen with all my cards. Can you please cancel my card and send a new one?", "Will my card work at all merchant locations?", "Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.", "While doing a transfer, it says declined.", "I believe my top up did not work.", "Can I set automatic top ups?", "Hey I thought transfers were free.  Why are you charging me?", "Which countries does your service work in?", "I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service"], "instruction": "Given an online banking query, retrieve another query with the same intent"}543{"query": "Does the fee for exchange change?", "pos": "I purchased something abroad but the exchange rate is incorrect.", "neg": ["What if I don't want to disclose all of my identity details?", "Am I limited on the amount of disposable cards I can possess?", "My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?", "Hello! I randomly got charged an extra fee today as i was shopping online and i have no idea why! Are there extra fees for card payments? Or am i missing something here?", "to cash withdrawals charge me?", "How much does it cost to us US cards?", "My card appears to have never arrived?", "If my card payment isn't working what do I do?", "I would like to terminate my account.", "Apple watch top up help, please?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}544{"query": "the exchange rate on my payment was wrong", "pos": "I question today's exchange rate for rubles into pounds. I was hoping for a better return.", "neg": ["Why won't you accept my payment? I keep trying with this card and it's not working.", "Tell me how to renew my new card?", "How can I investigate a missing refund?", "How can I close my account?", "I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?", "I can't use the app because I got mugged yesterday and they took everything. I need some help.", "Where is the closest ATM to me?", "why isnt my cash withdrawal showing", "Explain the card PIN to me.", "How do I auto top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}545{"query": "You did not give me the correct exchange rate for an item that I bought.", "pos": "What do i do if the exchange rate was wrong for the item i bought overseas?", "neg": ["Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible?", "What kind of charges should I expect to exchange currencies?", "I can't get my Google Pay Top to work. Are there any issues on your end?", "I am still waiting for a refund", "How to order a virtual card", "I haven't gotten my credit card in the mail.", "What methods are available for my friend to send me money?", "It's been some time ago that I placed an order and it just isn't coming. At this point just give me back my money because I'm not paying them.", "What does it mean to have a pending cash withdrawal?", "Why is there an unknown card payment?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}546{"query": "I question today's exchange rate for rubles into pounds. I was hoping for a better return.", "pos": "the exchange rate at which my card payment is at is wrong", "neg": ["What credit cards do you carry", "I need to change a transfer.", "I'm not seeing my cash deposit showing up in my account.", "I requested a refund for a large order the other day and don't think I received the funds. Can you tell me if you see them or not?", "Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.", "I am entering my passcode but getting an error.", "Why are my payments not working and show pending?", "Where do I need to go to change my PIN?", "I need to transfer something from China, How long will it take?", "I would like to know where my source of funds came from."], "instruction": "Given an online banking query, retrieve another query with the same intent"}547{"query": "Why did you charge me more for my purchase? It was a foreign currency and you didn't offer market rate", "pos": "Why is the exchange rate for my payment incorrect?", "neg": ["I took out money, and didn't get all of it.", "I prefer using Mastercard, can I substitute?", "Verify my source of funds?", "I ordered a card and would like to know how to track the delivery progress of it.", "I want to give a second card for this account to my daughter, would this be possible?", "Which fiat currencies are compatible for exchange and holding?", "Which cards and currencies are supported?", "What's the amount that I can top-up?", "There are charges on my card that I haven't purchased.", "What do I do if there is a direct debit on my account that shouldn't be there?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}548{"query": "I made a purchase and was charged at the wrong foreign exchange rate.", "pos": "My card payment had the wrong exchange rate", "neg": ["Will you accept my credit card, it my only one.", "Why is my transfer stuck on pending?", "I am having trouble verifying my id.", "I'm trying to move money from my account to elsewhere, but it's giving me an error message.", "Are there restrictions on disposable virtual cards?", "What physical locations can I use cash to top up?", "How much is the limit for top-ups?", "Where is an ATM?", "What fee will be charged for exchanges?", "I am not satisfied with your service.  Close my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}549{"query": "Why is the exchange rate for my payment incorrect?", "pos": "the exchange rate at which my card payment is at is wrong", "neg": ["Hello, I made a payment with my card and it's not working. It's been a while and still says its pending. Can you tell when this will go through?", "Where can I find the top up verification code?", "How long will it take to verify my account?", "who can put money in my account?", "I lost my card. Can you help me?", "Is my PIN sent separably?", "I would like to reactivate my card that I previously reported lost. I located the card this morning.", "I lost my phone and need help protecting it.", "Is there a fee to make a transfer?", "I'm going to cancel a purchase."], "instruction": "Given an online banking query, retrieve another query with the same intent"}550{"query": "I purchased something while traveling, and the exchange rate applied was wrong.", "pos": "I bought an item and the exchange rate was wrong.", "neg": ["I haven't received the money from the check I deposited.", "I ordered my card but it hasn't been delivered yet", "What are all of the different steps for identity checks?", "I tried and tried, but I could not complete my transfer. Tell me what is wrong.", "What is needed for the identity verification?", "How many different currencies can I have my money in?", "I don't have my card after 1 week. What are my next steps?", "Where can I find a list of descriptions the disposable cards have?", "My phone was left at a hotel and I can't access the app.", "What fiduciary currencies are supported for tenure and exchange?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}551{"query": "Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.", "pos": "I bought something in another currency, but the exchange rate was incorrect.", "neg": ["Why can't I buy cryptocurrency on the app?", "I don't recognize the direct debit payment on my account.", "Why did I get less from the ATM?", "Can you tell me what this cash withdrawal is?", "Why does my transaction have an added fee?", "I received a different amount of cash than what I entered.", "What kind of fiat currencies are supported for holding and exchange?", "what steps do i do to get a real card", "Do top-ups have a limit?", "How do I reverse a transaction on my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}552{"query": "I purchased something abroad, and the exchange rate that was applied was wrong.", "pos": "What is your exchange rate between UK pounds and Russian rubles for my last transaction", "neg": ["I made a transfer and was charged an extra fee!", "How does someone else top up my account", "Hi I'm sending some money over to an investment bank I do business and the transaction is being rejected. I'm not sure why as I think I have the right details.", "When will my new card be delivered?", "What is the highest amount I can top-up?", "Why was I charged more than I should have been?", "Is there a fee for physical cards?", "Can I transfer my salary onto here?", "Why is it showing that my account has been charged a dollar that is showing as pending?", "I've tried many times to make a payment, but it's not going through.  What's wrong?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}553{"query": "What is your exchange rate between UK pounds and Russian rubles for my last transaction", "pos": "I want to change the wrong exchange rate.", "neg": ["How can I setup automatic top-up?", "Why isn't my cash deposit showing up in my account?", "Is there a daily auto top-up limit?", "Who gets support?", "Can I add to my account using a cheque?", "Someone has taken my phone from my hotel room!", "Can I choose between Mastercard and Visa?", "A random charge got added to my card", "I have a trip coming up and want to add money automatically.", "The app is showing a payment I never made."], "instruction": "Given an online banking query, retrieve another query with the same intent"}554{"query": "I bought something in another currency, but the exchange rate was incorrect.", "pos": "I purchased something abroad but the exchange rate is incorrect.", "neg": ["Why is my card payment still a pending transaction?", "Will my pin number be sent with my card?", "I was just going over my transactions for the past couple of months and noticed a large type charge that I know I did not make. Even though it's been a while can I please still dispute this?", "I dont see my reciept", "Is there a limit to how much I can top-up?", "Money is not in recipients account.", "Do you take checks?", "What is going on with it saying my card payment was declined?", "No transactions are being accepted, what's wrong with my card?", "My card needs to be activated asap"], "instruction": "Given an online banking query, retrieve another query with the same intent"}555{"query": "I bought an item and the exchange rate was wrong.", "pos": "I have been charged to much for the object I bought when abroad, the exchange rate seems to be wrong.", "neg": ["My Bank is in Europe, how long will the transfer take?", "I entered the pin incorrectly too many times and now it is blocked. Can you help?", "If I want to select a new PIN what do I do?", "Please help me delete this account.", "I wasn't applied the correct exchange rate when getting cash", "What is the average pending time for a transaction?", "My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what is happening?", "What is this $1 charge on my account?", "cash and check deposit has not gone thru", "Which countries are you available in?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}556{"query": "The exchange rate was incorrect for an item I bought.", "pos": "I have been charged to much for the object I bought when abroad, the exchange rate seems to be wrong.", "neg": ["Where is the tracking number for the card?", "Does it cost to add money to my card?", "My card gets rejected when I try to use it", "I made a cash withdrawal earlier and it's showing as pending.  What does that mean?", "If I lost my phone, what steps do I need to take to stop someone from using my account?", "There's a payment that isn't mine on my app", "My new card has not been delivered to my home yet. What is going on?", "Money that I have transferred hasn't arrived yet", "Cancelling a transaction", "Why haven't I seen the cash from the cheque I deposited yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}557{"query": "The wrong exchange rate was used when I purchased an item.", "pos": "I want to change the wrong exchange rate.", "neg": ["what is the status of my refund", "i received my American Express in Apple pay, is there a reason why top up is not working?", "How do I know if i need a disposable card?", "Your ATM pin can be changed at any VISA or MasterCard ATM with PIN services. Certain countries don't support ATM pin changes.", "Am I allowed to transfer money to a beneficiary?", "Is there a limit for the amount I can top up?", "I tried to transfer but it was declined", "Which locations can I withdraw money from?", "how can i get it to add money automatically while travelling", "Would you please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}558{"query": "I want to change the wrong exchange rate.", "pos": "My purchase used the wrong exchange rate", "neg": ["I found my old card. Can I link it back into the app?", "Is there a reason that my transfer failed?", "If there isn't a lot of money left, will it automatically top-up money?", "The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why?", "is there a way to see where funds come from", "I have an unauthorized direct debit on my account", "How do I request a refund?", "need to exchange currencies", "How many top-ups am I allowed to do?", "If I exchange currency frequently, can I get a discounted rate?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}559{"query": "I guess exchange rate for my payment was not correct, as i charged extra on the last saturday.", "pos": "I have been charged to much for the object I bought when abroad, the exchange rate seems to be wrong.", "neg": ["Are you going to charge me to collect the money?", "I was mistakenly charged a fee for using my card.", "What is the estimated wait time on a US transfer into my account?", "My money hasn't been transferred yet.", "What are the steps to finishing up with this account?", "How can I set up Google Pay on my device?", "I used my card to top-up but the money is gone!", "I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.", "There is a card payment that I'm not recognizing.", "Why didn;t my payment work"], "instruction": "Given an online banking query, retrieve another query with the same intent"}560{"query": "My purchase used the wrong exchange rate", "pos": "What do i do if the exchange rate was wrong for the item i bought overseas?", "neg": ["What is the first step that I should take after my card has been stolen?", "I have yet to receive the cash I added to my account this morning.", "I have double-checked all of my recipient details but for some reason all of my transfers keep getting declined. I have no clue as to why.", "When can I expect my card?", "I have a question regarding the PIN of the card?", "What should I do since my card is trapped in the ATM?", "Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.", "What currency can I use to add money?", "How do I withdraw money?", "Machines make mistakes too! The ATM gave me the wrong amount of money. Too much!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}561{"query": "The exchange rate was incorrect for this item I bought.", "pos": "the exchange rate at which my card payment is at is wrong", "neg": ["I just got my new card.  How can I activate it?", "Is there a list of ATMs that take this card?", "Do I get charged for withdrawals?", "I anticipate getting a Visa card", "What are the disposable cards restrictions?", "How long does transfers take?", "Can I use check to deposit?", "I got some cash at an ATM earlier, but now app is showing that I withdrew more than I did.  Help!", "Can friends send me money?", "I was just going over my transactions for the past couple of months and noticed a large type charge that I know I did not make. Even though it's been a while can I please still dispute this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}562{"query": "I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.", "pos": "What do i do if the exchange rate was wrong for the item i bought overseas?", "neg": ["I'd like to know what the foreign exchange rate will be.", "I couldnt transfer money from my account.", "Where do I top up?", "My top-up failed to go through.", "WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!", "Please tell me why I was charged additionally when I used the card.", "I want to activate my new card.", "When I received my money, it was not in the correct amount. The exchange rate was not what it should have been.", "How can you assist on verifying my identity?", "What is the rate for exchange fees?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}563{"query": "I purchased something abroad but the exchange rate is incorrect.", "pos": "My card payment had the wrong exchange rate", "neg": ["Which part of the app do I order virtual cards from?", "I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?", "The amount of cash I received was not the full amount", "Why is there a fee when I thought there would be no fees?", "The ATM keeps declining my Transaction . I tried two different ATMs already can you please check if everything is okay with my account?", "Can I verify my identity?", "What should I do if I think someone stole my details and used my information to make some transactions?", "I recently transferred some cash, but the balance has not changed.", "Does transferring money have a fee?", "I didn't get my card back from the ATM."], "instruction": "Given an online banking query, retrieve another query with the same intent"}564{"query": "I have been charged to much for the object I bought when abroad, the exchange rate seems to be wrong.", "pos": "What do i do if the exchange rate was wrong for the item i bought overseas?", "neg": ["What do I do about my expired card?", "My account isn't showing a transfer I made.", "I think my passcode was changed", "How long do you expect me to wait for the transfer? It finally worked out, but has been pending for a long time and it's quite urgent.", "Can my account have different types of currency in it.", "Can I choose whether I receive a Visa or a Mastercard card?", "I heard that you support more than one type of fiat currency, would you tell me which ones please?", "Can I have it delivered on the date I need it delivered?", "Why is my transfer pending when I already made it?", "can i get a physical card online"], "instruction": "Given an online banking query, retrieve another query with the same intent"}565{"query": "What do i do if the exchange rate was wrong for the item i bought overseas?", "pos": "I bought something abroad and the exchange rate applied is wrong", "neg": ["I'm waiting on a top-up, its still pending", "Why is there a charged fee for debit or credit card payment?", "Why does a cash withdrawal show as pending?", "It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.", "My disposable virtual card isn't working.", "What do I do to close my account?", "I made a deposit a couple of days back it's, as of yet, not gone in! It would be ideal if you assist me with this", "Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.", "I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?", "Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP."], "instruction": "Given an online banking query, retrieve another query with the same intent"}566{"query": "My card payment had the wrong exchange rate", "pos": "I bought something abroad and the exchange rate applied is wrong", "neg": ["I don't know the code for the app.", "I still have not received an answer as to why I was charged $1.00 in a transaction?", "Can I change my PIN without being physically present?", "Why won't my card accept any transactions?", "How do I get a spare card?", "how to get card pin?", "Am I going to be charged for receiving  money?", "when should I receive my refund", "What age do you have to be to open an account?", "I don't understand why there is an extra €1 fee in my statement."], "instruction": "Given an online banking query, retrieve another query with the same intent"}567{"query": "the exchange rate at which my card payment is at is wrong", "pos": "I bought something abroad and the exchange rate applied is wrong", "neg": ["My card no longer works.", "The purchase I made is still pending.", "Am I gonna be charged for sending out more cards?", "Please tell me why the same transaction is showing up on my account more than once.", "Do I need any kind of proof for the identity check?", "Can apple pay handle top up exchanges?", "Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending", "Where do I go to cancel a transaction?", "I need a refund. This is not what i wanted.", "I cannot get my google pay to work."], "instruction": "Given an online banking query, retrieve another query with the same intent"}568{"query": "Why did you charge me extra?", "pos": "I see an extra $1  charge on my statement, why is this?", "neg": ["Can i make several disposable cardsper day?", "is there a way to do automatic top up", "Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past.", "My transfer to another account was not allowed. Why is that?", "My card was declined at a restaurant today and I don't know what the problem is.", "Can I set the account to auto top-up?", "i need a refund from you because the merchant is refusing, can you do that?", "I may need to dispute a Direct Debit payment.", "Explain the extra fee on my card when paying.", "How can I tell where the money came from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}569{"query": "There must have been a mistake, why was I charged an extra pound?", "pos": "why does my statement contain an extra fee?", "neg": ["What do I do if my card is stolen?", "I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.", "The date my card expires is coming up", "My new card has not been delivered to my home yet. What is going on?", "Where's my card PIN?", "What is the highest amount I can top-up?", "I need a new card.", "My balance is not right. It has not been updated for the cash or cheque deposit.", "What is the maximum transactions I can use on a disposable card?", "How can I check if I have received a refund if it is not yet on my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}570{"query": "On my statement, there is a strange 1£ charge that appears as pending. What's causing that? I haven't purchased anything that's just a pound.", "pos": "When I look at my statement there is an extra fee, that is for what?", "neg": ["How to exchange my currency", "The app is showing a direct debit payment that I never made", "I did not do this payment", "The exchange rate you're using is terrible - this can't be the official interbank exchange rate, can it?", "How do I get my card out of the ATM?", "What do you require to verify someone's identity?", "What does it mean when a cash withdrawal is pending?", "How come I can see an extra charge for my transfer?", "I stupidly initiated a rent payment from the wrong account yesterday. It can't be paid from that account, but it really needs to get paid on time. Am I able to move the payment to the right account?", "I received $20 but I entered $100"], "instruction": "Given an online banking query, retrieve another query with the same intent"}571{"query": "Why did I get charged one pound seemingly randomly?", "pos": "I still have not received an answer as to why I was charged $1.00 in a transaction?", "neg": ["is there something blocking me from making transfers", "How do I edit the personal details on my account?", "I already got my item but just got my money back", "What do I do if I have been charged twice?", "Why hasn't my cash arrived from a deposited check?", "I want a refund on this.", "I can't get google pay to work right.", "if i found a lost card can i put it back in app", "Where do I look for cash top up?", "Am I able to track a card that has already been sent?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}572{"query": "What was the $1 charge for on my statement?", "pos": "Why is there a fee added to my statement?", "neg": ["Is it possible to top up with Google Pay?", "When will a refund post to my account?", "want a new card what are the fees", "How do I use bank transfer to top up my account?", "Which ATMs accept this bill of fare ?", "What is the most amount of disposable cards allowable?", "If I need to transfer something quick from China, how long does that take?", "Why was I charged an extra fee from the ATM?", "There is a strange charge on my debit statement", "How long until the card arrives?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}573{"query": "What is the dollar that I have pending on my statement there?", "pos": "€1 was in my statement as an extra fee.", "neg": ["I made a purchase and would like to get a refund for what I bought can you have the money put back in my account?", "What is the maximum top up?", "What flat currencies do you support for holding and exchange?", "Do you deal with EUR?", "I don't recognize some transactions.  Is someone else using it?", "Am I able to Top Up with Apply Pay?", "Is it free for top ups?", "I have a card that was deactivated can I reactivate it?", "I have been charged for one thing two times.", "What foreign exchange rate will I get on weekdays and on the weekends?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}574{"query": "Why is there an extra charge of 1 dollar on my statement?", "pos": "What is the extra fee on my statement?", "neg": ["I transferred some money but it hasn't arrived yet", "Are new cards available from China?", "I've been to several different countries, can I exchange the cash with a discount for a large transaction?", "Am I able to add money into my account using my American Express?", "I am not satisfied with your company.  Close my account.", "I topped up my account but the money isn't there now.", "Why is checking my identity important?", "I sent a cheque a few days ago and i noticed that no money has been put on my account. Can you please tell me the situation of my account?", "I am having a huge problem with my card being declined and it's really important that I top-up today.  Would you please look into this further and let me know how I can get this fixed?", "i tried using a virtual card for a hotel but it didn't work, why not"], "instruction": "Given an online banking query, retrieve another query with the same intent"}575{"query": "Is the 1 pound charge going to be reimbursed on my card?", "pos": "what was the $1 fee i got", "neg": ["Do you charge extra for exchanging currencies?", "Why is there now a charge for making cash withdrawals? I wanted some cash after I went to the grocery store, and there's a new fee!", "A payment is showing twice. Why is that?", "Why was I declined when I tried to get my money?", "How are the exchange rates determined?", "Tell me what ATMs allow me to change my PIN.", "I was wondering if international transfers take longer than normal because I made a transfer from France a couple of days ago and nothing has happened yet?", "Hi, Please help me to request cash back. As i have been withdrawn money from ATM, but i got wrong amount. in Application its showing the amount i have been charged through.", "How long does it take for transfers to process?  I sent funds to a friend, and she says that she has not yet received anything.", "Hi, I tried to top up my card today and it did not work. I have tried it in the past and it worked just fine but it won't do it anymore. Can you help me out?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}576{"query": "Why was my account assessed a fee?", "pos": "My statement shows and extra 1$ that was charged to it and I would like to know why.", "neg": ["I have lost my card! What is my next step?", "I deposited money in the form of a cheque, but my balance has not increased.", "What's the youngest I can be to open an account?", "Why does my statement show various transaction times?", "Do you have any options to top up with a cheque on my account?", "Are your cards supported in the EU?", "How come my card doesn't work anymore?", "I was given the wrong amount of cash", "Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?", "Can Google Pay be used for top up, please help?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}577{"query": "I had a dollar charged to my account that's still pending and wanted to know what the charge is for?", "pos": "When did I get a $1 extra fee on my statement?", "neg": ["Can you tell me why the transfer isn't showing up on my account?", "My virtual card isn't working.", "My wallet was stolen and all my credit cards were in there.  HELP?!!?", "What's the top-up limit?", "Can you tell me whats going on with my card it seems to be not working?", "What is the closest ATM?", "Explain why I can't do a transfer to an account.", "It is common for an international transfer to take 2 days or longer? I made a transfer from France 2 days ago and I have not seen it yet.", "My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?", "why was i chargged"], "instruction": "Given an online banking query, retrieve another query with the same intent"}578{"query": "My statement is showing I was Charged a dollar and I am not sure why.", "pos": "Why is there a charge for $1 on my account?", "neg": ["I CAN NOT FIND THE TOP-UP VERIFICATION CODE.", "What is the foreign exchange rate you will apply?", "I sent a payment but it isn't showing up in the app", "Do you have any fees if I want to add money using an international card.", "How much is ok for me to top up with?", "The passcode isn't working for me.", "Can you please explain how bank transfers work?", "My transfer hasn't arrived", "How can I set up Google Pay on my device?", "how do i dispute a payment I didnt make"], "instruction": "Given an online banking query, retrieve another query with the same intent"}579{"query": "Why is there a fee added to my statement?", "pos": "Is there a reason why there is an extra £1 charge on my account?", "neg": ["I live in the EU.  Can I order one of your cards?", "Can you accept my other card from the U.S.?  It is the only other one I have.", "what is the most money i can top up?", "The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?", "I sent a payment, but the person I sent it to says they don't have it", "I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!", "How can a payment be declined", "My card has not been delivered yet and its been a week since I ordered it, please help", "How can I go about getting a disposable virtual card?", "My card payment was cancelled it seems."], "instruction": "Given an online banking query, retrieve another query with the same intent"}580{"query": "Hello, there seems to be a billing mistake associated with my account.  My app was charged $1 more than it should have.  Could you please explain why this may have happened?", "pos": "I  see an extra 1£ charge on my app. Why did It charge me extra?", "neg": ["I need you to stop the transfer I just started as soon as possible, I just realized it's not correct!", "why is top up pending", "I messed up a transfer and need to reverse it.", "Does this program take SWIFT transfers?", "I urgently need to top-up my card but its getting declined. Please help me in this or advise with other options if any.", "Hi, My card is getting declined continuously when i am trying to top-up. Request you to look into this issue or tell me any other alternatives.", "I got charged in double and want a refund", "The exchange rate you are using is really bad.This can't be the official interbank exchange rate.", "Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.", "One of my transactions needs to be canceled."], "instruction": "Given an online banking query, retrieve another query with the same intent"}581{"query": "Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.", "pos": "Why do I see an extra £1 charge on my statement?", "neg": ["I did not get the item I ordered.  How should I go about this?  Should I just cancel my order or my payment?  Please help me.", "I was wondering how long does it take for a payment to go thru? It seems my last payment is stuck and hasn't moved.", "While getting cash, I was charged a fee.", "I lost my wallet and I think someone is withdrawing cash with my card. Please help. It is urgent.", "I did a bank transfer and my balance isn't current.", "What's the top-up limit?", "I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?", "I've been waiting for over an hour for a top up to go through.  How long is this supposed to take?  I really need this money.", "How much would I be charged for a transfer?", "is a transfer to a beneficiary allowed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}582{"query": "Why is there an extra charge on my statement.", "pos": "Why is there an additional fee showing on the statement I received?", "neg": ["Whats wrong with my currency exchange?", "I want to transfer a sum of money from another bank account I have into this one", "What other currencies are available to change to?", "For what reason must I authenticate the top up?", "How can I get my money that I didn't get from the ATM?", "What are the reasons for a declined transfer?", "My account says I have money but I withdrew it in cash.", "Where do I go to activate my card?", "Where do I get a disposable virtual card?", "Can I top up online?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}583{"query": "I got billed an extra pound!", "pos": "I wanted to know about a pending dollar that is on my statement.", "neg": ["Someone has taken my phone from my hotel room!", "Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?", "I am not sure how this will work, but I have not received a product I ordered.  I want a refund, but should I just cancel the payment?", "I would like to know why so much identity information is required?", "I don't see the verification code for my card transfer.", "My payment was put back, I think.", "Why is this payment pending?", "I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?", "I don't see a money transfer yet", "where do you have locations at"], "instruction": "Given an online banking query, retrieve another query with the same intent"}584{"query": "Why was I charged an additional $1?", "pos": "There is an extra small charge on my card! What do I do?", "neg": ["I made a payment and it appears it is showing twice", "Why did my top up get pulled back out?", "Help me!  I don't know what my password is.", "I would like to terminate my account.", "I cannot seem to use my card.", "How can I tell if there will be a fee added to my payment or not?", "Do international transfers take longer?? I made a transfer from France 2 days ago but it's still not there yet...", "My card is almost going to expire.", "How can I use my American Express to add money into my account?", "What are the places that you deliver cards to?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}585{"query": "Can you tell me about why the account I have was charged an extra 1$", "pos": "I do not know why I was charged for the $1 transaction.", "neg": ["Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before", "Can I reactivate a card?", "Why was I charged a fee for my card payment?", "Why did I have to pay extra because I paid with my card?", "can the delivery be specific to my needs?", "There is a fee for a transfer, please explain that to me.", "Why is top up not working for my apple pay app", "The card has suffered a security breach.", "what is the amount of disposable cards I can have?", "How is this transfer supposed to work? It's not working for me."], "instruction": "Given an online banking query, retrieve another query with the same intent"}586{"query": "Why was I charged more than I should have been?", "pos": "Why do i have an extra fee on my statement?", "neg": ["I got charged twice with a duplicate card. How do I resolve this?", "How can I fund another account with my American Express?", "What do I do to verify a top-up?", "Why was i charged for making a withdrawal? After i went grocery shopping i withdrew some money from my account and now there is another charge.", "Will it cost extra to add money to an international card?", "What are the rules for a top-up?", "The wrong exchange rate was used for my cash withdrawal", "Can you show me where to link the new card?", "How do I verify the source of my funds?", "Can my daughter also have a card issued in her name, but linked to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}587{"query": "A pending charge of 1L appears on my statement.  Please explain as I have not made a purchase for that amount", "pos": "Is the 1 pound charge I can see an error or an incorrect entry?", "neg": ["I attemped a transfer and it didn't go through.", "When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?", "I have one other credit card from the US. Do you take it?", "Where is my credit card that was to be mailed?", "Is there a fee for transferring money", "I tried to use my debit card, but the payment did not work.", "My withdrawal is pending, why?", "i want to get my salary deposited as pesos?", "How did you guys get your exchange rate?", "Why do I get a fee every time I transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}588{"query": "Why i'm I being charged an extra pound", "pos": "What is this €1 charge?", "neg": ["Can I dispute a debit payment that I am seeing that I didn't make from a couple of months ago?", "Do you offer disposable virtual cards too?", "Whats the max I can top up", "Do you have a list of businesses that accept this card?", "Where can I order a card when I am in China?", "My account transfer was not cleared.", "I've been waiting for a refund where is it?", "What are the steps to activate the card, as it does not seem to work?", "How long do bank transfers take to clear", "I can't get into the app with the passcode."], "instruction": "Given an online banking query, retrieve another query with the same intent"}589{"query": "why was i charged a small amount", "pos": "How come there is an extra fee on my statement?", "neg": ["What is the length of a transaction completion?", "How is the exchange rate doing?", "Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate.  Thank you.", "How do I know when my new card is going to arrive?", "Tell me what the steps for the identity checks are", "Why are my purchases from this morning still pending?", "Why is the transaction to my friend still pending?", "I see a direct debit that isn't mine? How can I get my money back?", "Why did the bank reject my transfer?", "How do you do currency exchanges?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}590{"query": "I was charged an extra pound.", "pos": "Where did this extra €1 fee on my statement come from?", "neg": ["I didn't cancel my card payment.", "I don't recognize this debit transaction in my billing statement?", "I am inquiring about why there was an extra fee charged when I used an ATM.", "Transfer was declined.", "I lost my phone. What do I need to do?", "I still don't have a card. How do I get one?", "Can both Visa and Mastercard be chosen?", "If I want to get an account for my daughter, can I do that?", "My balance didn't change after I transferred some money.", "I think my card payment was reverted"], "instruction": "Given an online banking query, retrieve another query with the same intent"}591{"query": "I checked my statement and am being charged one pound. Where did this charge come from?", "pos": "My statement shows and extra 1$ that was charged to it and I would like to know why.", "neg": ["Cancel my transfer, please.", "My funds are not transferring to my bank. Why is this not working?", "How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...", "Where do I find my PIN for my new card?", "I desperately need to transfer something from China, Please give me the wait time.", "I need a disposable virtual card.", "I have a transaction that shows multiple times.", "Is it possible to refund an item?", "Where can I find the auto-top up feature?", "I would like to receive instructions showing the verification process for top up cards.."], "instruction": "Given an online banking query, retrieve another query with the same intent"}592{"query": "Why does my transaction have an added fee?", "pos": "I see a charge of 1L I do not recognize on my statement", "neg": ["Are there any places that I can't use the disposable cards at?", "Why did I get declined during a transfer?", "Why am I charged to get money from the ATM?", "Can my password be reset if I do not have it?", "Can I get support?", "How long does it take for my id to verify?", "I tried to deposit a cheque into my account and it is not letting me.", "In regards to the PIN of the card?", "Can I get a disposable card?  How many can I have?  How often can I use them?", "Why am I charged whenever I withdraw cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}593{"query": "There is a charge for 1£ on my statement.  I do not think that I bought anything that costed 1£.  What is going on?", "pos": "Why is it showing that my account has been charged a dollar that is showing as pending?", "neg": ["What is the foreign exchange rate you will apply?", "Explain why my card payment wouldn't go through.", "Can my children open an account?", "Is there a way you can have money from a purchase I made refunded to my account.", "What countries do you operate in?", "Can you tell me where to find top up by cash deposit?", "What should I do if I lost my phone?", "I can't enter my passcode.", "Help me cancel a transfer.", "Help me verify my identify?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}594{"query": "There is a  €1 fee on my account I didn't authorize", "pos": "Why is there a pending hold on one pound on my statement?", "neg": ["There are strange transactions on my account.  What should I do if I think someone stole my details?", "What types of fiduciary currencies are supported for tenure and exchange?", "Why can I not transfer money into my account?", "I bought an item at the wrong exchange rate.", "What am i missing to verify my id?", "Which fiat currencies are compatible for exchange and holding?", "Can I use visa or mastercard with your service", "can my husband open an account and transfer money", "My top-up has not posted.", "The exchange rate you are using is really bad.This can't be the official interbank exchange rate."], "instruction": "Given an online banking query, retrieve another query with the same intent"}595{"query": "I checked my statement and saw a charge of one pound, where is this charge coming from?", "pos": "Why was I charged extra on my app?", "neg": ["I am looking to get a Visa credit card, what must I do to achieve this?", "My ATM card isn't working for a withdrawl", "Are transfers not free? I didn't know I would be charged for transfers.", "Can I already use my account although the identity verification has not passed yet?", "Why is the transfer still pending?  Can I do something?", "Is it possible to get a disposable virtual card as well?", "I couldn't make a transfer", "Is it possible to delete the account?", "I bought something in another country but the exchange rate is wrong", "What do I do if the ATM swallowed my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}596{"query": "What is the extra fee on my statement?", "pos": "I was overcharged one extra pound!", "neg": ["I tempted to get some money out of the machine earlier and it did not work.Looking now, the transaction actually shows to still be in progress. I would certainly appreciate someone look into this and let me know what's going on. I definitely do not want to be charged for money I never received.", "Can an apple watch be used to tup-up?", "How long does it take for pending to go through", "Why is my transfer still pending?", "I used my card and there was a fee", "My PIN was entered wrong and now I am blocked.  Please unblock.", "This debit is not my transcation. How do I get my money out back?", "There is an urgent thing that I need to transfer from China. Approximately how long will it take?", "How long will it take to receive my money from my transfer transaction?", "My top up card needs verification and I don't know how to do it"], "instruction": "Given an online banking query, retrieve another query with the same intent"}597{"query": "Is there a reason why there is an extra £1 charge on my account?", "pos": "Why did they charge me an extra $1?", "neg": ["is there a way to change name?", "Where do I find my card PIN?", "why did my payment revert", "I would like to know how to transfer money into my account.", "The transfer that I was trying to complete was declined. What was the cause?", "Is it possible to get both Mastercard and Visa card from you?", "Are there ways for other people to send me money?", "How can I top up with my apple watch?", "I wasn't able to do a transfer to an account", "I wanted to transfer money to another account, but now I don't have to so I'd like to cancel said transfer. How can I do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}598{"query": "I don't understand why there is an extra €1 fee in my statement.", "pos": "I still have not received an answer as to why I was charged $1.00 in a transaction?", "neg": ["Are purchases returnable for full refund?", "I used my card to get cash then I was charged a fee that I shouldn't have been charged.", "I am unable to transfer money. I believe it is not working because it states it was declined.", "would I need to pay extra for exchanging currencies?", "What kind of cards are supported?  What currency?", "limits on top ups", "I think the currency exchange that's been applied is wrong.", "Do you give out Visa or Mastercards?", "How much do I have to pay if I want to transfer money?", "i don't see the top-up verification code anywhere"], "instruction": "Given an online banking query, retrieve another query with the same intent"}599{"query": "There is  an extra 1£ charge on my app. Why did it charge me extra?", "pos": "There is an extra $1 charge on my statement, why is that?", "neg": ["You will hear back from us about your verification results in 10 minutes to a one hour timeframe.  If these verification results do fail, please double-check to make sure your images are clear and have no glare or blur; your photos need to be fully readable.  You need to be 18 years of age or older and a resident of Switzerland or the European Economic Area to create an account.", "There's been a transaction to the wrong account.", "Why was I not able to take cash from the ATM?", "How do you do currency exchanges?", "Is a SWIFT transfer acceptable?", "I do not think the pop up went through yet.", "Help, I don't know what the PIN is to my card?", "Do I need to pay more for exchanging currencies?", "Where do I get a disposable virtual card?", "Is it possible to obtain both a Visa and a Mastercard from you?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}600{"query": "I see I was charged $1 for a transaction.", "pos": "There is a pending 1£ charge on my statement.  I haven't purchased anything for 1£.  Why is it on my statement?", "neg": ["Why was I charged extra using my card?", "Why won't my transfer go through?", "Whats wrong with my currency exchange?", "Will the PIN come separately?", "Why hasn't the transaction I did to my friend arrive yet?", "My Identity verification hasn't passed yet is it possible to use my account?", "When will my transfer come through?", "Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me?", "Can I use your app to exchange between USD and GBP", "Problems with my top up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}601{"query": "Why is there an extra pound charge that is pending?", "pos": "Why would there be an extra charge on my app?", "neg": ["I'm not verifying my identity.", "I've obtained the card, how do I enable it on the app?", "what countries can i use my card in", "what is the cost for exchanging currencies?", "How long do bank transfers usually take?", "Why is it taking so long for my pending transaction to post as cleared?", "Someone is using my card to purchase flights to New York it's not me because I'm not going to New York, please can you cancel the card and refund the money?", "My card payment failed.", "Can I convert currency with the app?", "Do I have to verify the top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}602{"query": "I do not understand why there is a pending 1£ charge on my statement, I do not recall making this transaction. Can you please tell me what this is about?", "pos": "My statement contained a one pound extra fee", "neg": ["Why is my cash withdrawal still pending?", "I added money through a bank transfer and it is not showing in my balance.", "I tried to transfer but it was declined", "I received a decline message on a transfer", "Why wasn't my contactless accepted at the metro?", "I made a card payment which is showing me pending.", "How can you assist on verifying my identity?", "There are a couple of payments with my card shown in the app that in reality I didn't make. Maybe someone has access to my card?Can you check whats the issue ?", "The exchange rate was incorrect for an item I bought.", "Apple pay is not accepting my American Express card, can you assist me with this problem?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}603{"query": "Why is there a €1 charge on my statement?", "pos": "Why is there an extra fee on my statement?", "neg": ["There is a payment in the app I did not make", "How do I transfer cash my into my account?", "Do top-up limits exist?", "I can't find the PIN.", "Can I schedule future top ups?", "How do I go about cancelling a transaction?", "How much are the fees for adding funds using an international card?", "I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number is the right one, I've checked that several times already.", "I tried to top up but the app rejected it.", "where can I see who sent me funds"], "instruction": "Given an online banking query, retrieve another query with the same intent"}604{"query": "Why do I see an extra €1 charge on my statement?", "pos": "Why is there a $1 charge on my statement?", "neg": ["I still haven't received my card in the mail", "Can turn my money into another currency?", "I got the incorrect amount of money given to me from my account", "What countries are you available in?", "I was under the impression that you offer crypto top up; however,  it doesn't appear to be working. The money has now disappeared from my account so I need to know what the deal is?", "What fees do you charge for the standard card?", "I was mistakenly charged a fee for using my card.", "Can I get some help activating my new card?", "Can you tell me your exchange rates?", "Can you tell me why I wasn't able to complete my transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}605{"query": "Why does my statement show a $1 charge on my account?", "pos": "There is an unexplained $1 charge on my statement, can you please explain this to me?", "neg": ["Is there a way to top-up when it reaches a certain balance?", "Is there any cost to change foreign money to local?", "I was told I would be getting a refund but I have yet to see it", "I keep trying to make a payment, but it doesn't work.", "Why do I have two charges It should only be one charge?", "What does top-up verification do?", "The app doesn't believe its me.", "Will you be adding more currencies in the future?", "think someone is using my card with permission", "I haven't seen the cash yet from the cheque I deposited."], "instruction": "Given an online banking query, retrieve another query with the same intent"}606{"query": "What am I being charged an extra pound when I haven't bought something worth that much?", "pos": "Can you please explain to me why there is an extra €1 fee in my statement?", "neg": ["I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.", "Why am I being charged a fee on a card payment?", "Why did I get charged a fee, I thought it was free?", "Just received a message that my transfer is not possible??  What is going on.  I have done this before with no issues.", "I saw money was taken out of my account by a seller a while back. I do not recognize the seller, but I'm pretty certain I didn't make that payment. Can you track who the seller is?", "How do I dispute a direct debit on my account?", "Please delete my account and personal information.", "Could you explain why my card payment did not work?", "So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?", "I need my card immediately."], "instruction": "Given an online banking query, retrieve another query with the same intent"}607{"query": "How come there is an extra fee on my statement?", "pos": "Why is there a $1 charge on my statement?", "neg": ["What is your currency exchange fee?", "I don't understand why my payment was declined. I thought everything was ok.", "Why was I charged an extra fee from the ATM?", "My account transfer was blocked.", "What is the fee for topping up a US card?", "Hi, I had an issue with my card payment and It shows on my account that my payment went through. Then I got contacted from the seller saying \"they did not receive my payment\" then the payment was returned to my account. so I would like to see why it did that please.", "Why couldn't I transfer to a beneficiairy?", "Why is the exchange rate different than expected on my transaction?", "I've been waiting ages and my PIN hasn't gotten here.", "I just sent money but the person I sent it to doesn't see it. What happened?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}608{"query": "Why did a transaction I made charge me $1?", "pos": "what was the $1 fee i got", "neg": ["People are using my debit card - help!", "I think my pin has been compromised, what do I do?", "What are the steps needed to top up with Apple Pay?", "Why am I getting declines when trying to make a purchase online?", "The exchange rate for the money I took out in a foreign country is wrong.", "Are SWIFT transfers supported?", "Is there something wrong with the transferring functions? I keep trying to transfer funds and only get an error message.", "What is the cost for currency exchanges?", "What is going on with it saying my card payment was declined?", "I haven't received the PIN yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}609{"query": "There seems to be an additional charge of £1 on my statement, what is the reason for this?", "pos": "I think I may have been charged $1 extra on my app.  Could you provide some insight as to why this may have happened?", "neg": ["Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please.", "I want to use my card, how would I activate it?", "I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction?", "Why didnt my top up go through", "Tell me what I should do after my card expires.", "Why was my exchange rate a different amount than usual?", "Where are the cards transported to?", "What do I do?  My card is broken.", "I deposited a cheque with some money, but the balance hasn't changed.", "There is no way for me to prove my identity."], "instruction": "Given an online banking query, retrieve another query with the same intent"}610{"query": "I've been charged an extra £1 and I don't know what it's for", "pos": "I was overcharged one extra pound!", "neg": ["How do I get refills to my card when I'm traveling?", "What type of card can I use to top up?", "Should I order a new card before I freeze my original one?", "Can I edit my personal details?", "What are you exchange rates?", "Will I get extra charges?", "I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get anything out. Is there a problem with my card? It's the first time I tried using it.", "The ATM wouldn't let me withdraw cash.", "How do I activate my card, so that I can start using it?", "My money disappeared! Please help??"], "instruction": "Given an online banking query, retrieve another query with the same intent"}611{"query": "Why do i have an extra fee on my statement?", "pos": "I was overcharged an additional pound.", "neg": ["My card is due to expire", "want a new card what are the fees", "I just noticed that I supposedly made a payment to a seller a while back. The problem is, I don't recognize the seller. There must be a way to see who it is or track the payment. Can you do that, because I don't remember this transaction?", "Help!  My card is stolen.", "Tell me why my card payment was declined.", "I am having trouble with the app recognizing me.", "I need to know where I can withdraw money.", "How do I cancel a recent transfer?", "Why does is payment not going through? Did my account get frozen or some other issue I don't know about. What can I do to fix this problem?", "I have been charged two times for one transaction."], "instruction": "Given an online banking query, retrieve another query with the same intent"}612{"query": "Is the 1 pound charge I can see an error or an incorrect entry?", "pos": "Where did this extra €1 fee on my statement come from?", "neg": ["how much for topping up by card?", "Which flat currencies are supported for holding and exchange?", "I noticed my transfer was declined.", "How long should I have to wait before I see the transfer in my account?", "My card info was stolen, what do I do?", "I cannot remember my passcode.", "My transfer failed when I tried.", "Why was my cash withdrawal declined by the ATM?", "can i get a virtual card online", "how many virtual cards can i have, i want 8"], "instruction": "Given an online banking query, retrieve another query with the same intent"}613{"query": "Why does my statement have an extra fee?", "pos": "There's a €1 fee on my statement, why?", "neg": ["Where did the money I deposit go??", "How do I close my account?", "My card expires soon, will you send me one automatically?", "My top-up was rejected by an app.", "Will I be charged for receiving money?", "I think I am having an issue with withdraws on my card. It was declined on the way to work this morning. This hasn't happened in the past.", "I've made a horrible mistake!  I transferred money to the wrong account by accident!  I entered one of the digits wrong.  I need this cancelled immediately please.", "How do I top up using my card?", "I deposited cash into my account, why do I not see it?", "Transaction refund missing from my statement."], "instruction": "Given an online banking query, retrieve another query with the same intent"}614{"query": "I checked my account today and saw that I was charged an extra pound that I did not spend.", "pos": "I  see an extra 1£ charge on my app. Why did It charge me extra?", "neg": ["I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this?", "When exchanging currencies, is there an extra fee?", "I have a transfer that was declined.", "Is my new card activated?", "Is it possible to change from AUD to GBP?", "Can you tell me the cost of a transfer?", "How is the exchange rate calculated?", "My account is locked because I used the wrong pin too many times.  Please help.p", "I attempted to get cash in the ATM but it was not authorized", "Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed.  I tried three times to use it and it kept being declined.  I was very embarrassed standing there trying to buy my groceries."], "instruction": "Given an online banking query, retrieve another query with the same intent"}615{"query": "What is the extra €1 on my statement for?", "pos": "What is the reason for the extra fee on my statement?", "neg": ["What happened to the transfer I did?", "There's a card payment with a name I don't recognize", "How do I validate my identity.", "I goofed up and used the wrong account.  Please help.", "I need to change my address in the personal details.", "My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?", "I can't seem to get my virtual card to work.", "Can I use a disposable virtual card for any purchase?", "How much longer is it going to take to get my new card?", "What currencies do you support?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}616{"query": "My statement is showing an extra £1 charge and I am unsure why. Is there an explanation for this?", "pos": "Why was I charged an extra pound?", "neg": ["Is there an age limit to open an account", "Will you send me a new card in China?", "I'm wanting to get a Visa card today.", "what steps do you take to check identity", "Is there a limit to auto top?", "Why was I charged a fee on a cash withdrawal?", "Please let me know how to change my PIN?", "The exchange rate used on your app is really bad. I'm considering closing my account because of it.", "Why was my withdrawal declined", "I was unable to transfer money from my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}617{"query": "There's an extra fee on my statement, why is that?", "pos": "What is this extra pound charge for?", "neg": ["I was told that withdrawing cash from the ATM is free, but I'm charged a fee. Why is this?", "Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!", "Can you explain more about why should I verify my identity?", "Can it add money every so often automatically while I travel?", "I'm going to cancel a purchase.", "can i top up from a usa credit card", "What's wrong with my card? The clerk at the grocery store said it was declined.", "If I lost my phone, how can I stop someone from accessing my account through the app?", "Why hasn't my refund appeared on my statement?", "Will this app allow me to exchange currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}618{"query": "There is an unexplained $1 charge on my statement, can you please explain this to me?", "pos": "There is a €1 extra fee in my statement", "neg": ["For some reason I am unable to preform a transfer to a beneficiary.", "Is my credit card supported for top-ups?", "If I top up by card, what options do I have re: currency and card type?", "I did a payment with my card but seem that didn't work, it's still listed as pending since a while ago. When does this actually go through?", "There's a card payment with a name I don't recognize", "Can you issue both a Visa and a Mastercard to me?", "There is payment showing that I didn't do.", "My Google pay top up isn't working. Help.", "After depositing a cheque my balance did not change.", "Can I do more than 10 transactions with a disposable card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}619{"query": "I was charged an extra dollar on my account and would like to know the reason.", "pos": "Why has another fee been placed on my statement?", "neg": ["What cards do you offer?", "Did you deactivate my card it's not working anymore", "Where can my card be used?", "Can an American resident apply to get a card?", "Explain pending transactions.", "I need my payment in another currency", "For what reason did my top-up fail?", "My bank card has expired, how can I get a new physical card?", "Can I have multiple currencies in my account?", "Are there any places that won't take my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}620{"query": "There is an extra $1 charge on my statement, why is that?", "pos": "My statement shows an extra fee - what is it?", "neg": ["What number of times can I top-up?", "There is no way for me to prove my identity.", "Can I use my Apple watch to fill my gas tank?", "How can I obtain a virtual card?", "ATM only gave me $20 instead of $100", "What should I do if I can't use my card?", "How do I exchange currencies using this app?", "I was trying to make a transfer and got an error message telling me it was not possible to make the transfer. This has never happened before, what happened?", "where do i find out about exchange fees", "How long will it take to transfer from europe?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}621{"query": "Why is there a charge for $1 on my account?", "pos": "I have no idea why there is a dollar that has been charged to my account.", "neg": ["What happens if I use my account and my identity verification hasn't finished?", "It's been a week since I ordered my card and it's not here. Please help?", "Do you charge extra for topping up with a debit or credit card?", "What do I do if I can't access my passcode?", "I have a duplicate charge", "How many transactions can I do with my disposable card?", "What currency can I use to add money?", "The app does not believe that I am myself", "I noticed a charge for a transfer.  Why is this?  Is it because I did an international transfer?", "I have a payment that shows twice"], "instruction": "Given an online banking query, retrieve another query with the same intent"}622{"query": "I see a charge of 1L I do not recognize on my statement", "pos": "I looked at my statement, and there is a charge for 1£ that I don't recognize.  Why is it on there?", "neg": ["My new card came in.  How do I activate?", "why is a transfer to beneficiary not possible?", "I cannot remember my passcode, is there a way to retrieve it?", "I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?", "I can't find the top-up card verification code.", "I got my card a few days ago but am unable to top up. I'm thinking about closing my account because of this. What is going on?", "I did a transfer and I was charged a fee that shouldn't be there!", "is there a limit for top up?", "Why check my identity?", "When I went to get cash, it was declined!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}623{"query": "What is this fee debit on my account?", "pos": "My statement shows and extra 1$ that was charged to it and I would like to know why.", "neg": ["My card is not able to be activated how do I get it to work?", "I've been to several different countries, can I exchange the cash with a discount for a large transaction?", "What do I do if my card is not working?", "How can my friend send money to me?", "Why is the purchase I made this morning still pending?", "I don't know what my passcode is, can you help?", "unsupported transfer declined", "I'd like to get a Visa card, please.", "I did a transfer earlier but see that it failed to go through.", "Why would I need a disposable card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}624{"query": "There is an odd 1£ charge that appears as pending on my statement. What's the reason for that? I haven't purchased anything for a pound.", "pos": "I got a €1 extra fee in my statement", "neg": ["I have received my American express in apple play, looks like top up has an issue, please help?", "I didn't do a payment and I have it now.", "Why did you revert my top-up?", "How long will it take for my cash withdrawal to no longer show as pending?", "How do I add a card on to the app?", "I made a mistake when making my last transfer, please cancel before it goes thru.", "My PIN was blocked.", "How can I transfer money using my credit card?", "What cards and currencies can I use?", "I checked on google and the exchange rate you are using is really bad. Can you update it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}625{"query": "I have been charged an extra pound!", "pos": "What is this random charge of one pound doing on my account?", "neg": ["What is taking so long with my refund?", "I need to know what charges I will incur for using a European card for top up.", "Why is the cash withdraw I made shown as pending?", "How are exchange rates calculated at this bank?", "I don't want to use this method to identify myself.", "How can my friend pay me?", "I made a top up yesterday but it's still pending.", "how much is it to exchange currency", "I could not transfer funds to a beneficiary; is there a problem with your software?", "How do I see my card in the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}626{"query": "$1 charge in transaction.", "pos": "I was overcharged a pound.", "neg": ["IS there a fee to exchange currency?", "HOW DO I TRANSFER MONEY FROM MY BANK ACCOUNT?", "How can I investigate a missing refund?", "There is a withdrawal on my account I didn't make.", "Is there an additional charge to exchange currencies?", "Do top-ups have limits?", "The money disappeared after I topped up my account.", "Am I able to use my American Express to add money to my account balance?", "How much can I top up in a day?", "Where are the ATMs that accept this card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}627{"query": "How long will the $1 charge show as pending?", "pos": "I am inquiring about a $1 charge on my statement.", "neg": ["How do I add a new card?", "Could you help my figure out the exchange fee?", "My card was declined at a restaurant today and I am not sure why.", "The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?", "What steps are taken to transfer money into my account?", "I was under the impression that you offer crypto top up; however,  it doesn't appear to be working. The money has now disappeared from my account so I need to know what the deal is?", "Can you tell my why my funds transfer did not work properly?", "When I was transferring money I was charged extra why?", "Can I set automatic top ups?", "Is there a reason my payments are pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}628{"query": "How can I find out about an extra fee on my statement?", "pos": "I had to pay one pound more than the set price!", "neg": ["Where is my money transfer?", "I want to get rid of the account, and delete personal information .", "I would like to top up via credit card, which credit cards do you support?", "I have one other credit card from the US. Do you take that?", "I bough an item and the exchange rate was incorrect.", "How do I go forth on transferring a sum of money from one account to another?", "Someone stole my card!", "Why can't I make a transfer?", "Do you process SWIFT transfers?", "How quickly can you get me my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}629{"query": "An extra fee of €1 was in my statement", "pos": "Why did they charge me an extra $1?", "neg": ["Where can I find the auto-top up feature?", "People are using my debit card - help!", "Money was taken out without my consent,", "Is there a transaction limit on a disposable card?", "I don't have my passcode to access the app.", "How long does it take transfers from Europe to complete?", "Why was I charged when taking out money?", "What kind of businesses will take my card?", "How long does it take for a new card to ship?", "Can I have it by a certain date?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}630{"query": "There is a 1£ charge that appears as pending on my statement. What is that? I haven't purchased anything for a pound there.", "pos": "My statement contained a one pound extra fee", "neg": ["Why did I get charged for a transfer?", "I added money but my top-up wasn't processed by the app.", "This debit is not my transcation. How do I get my money out back?", "I was just contacted by a seller that let me know they didn't get my money even though I'm very sure it was removed from my account. Now it's back in my account. Get this resolved quickly.", "It seems like a transfer is pending.", "What's taking my top-up so long?", "Can I get a Visa instead of a MasterCard?", "what is the status of my refund", "I need my card ASAP!", "Why do you need to perform identity verification?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}631{"query": "Do you also have this extra fee on your statement?", "pos": "I noticed an extra pound charge?", "neg": ["I want to get my hands on one of those virtual cards!", "Can you tell me why I was charged extra when I withdrew money?", "What happens if the ATM gives me the wrong amount of money?", "What should I do when my card reaches its expiry date?", "I found a charge on my debit that I did not make.", "I finally got my card.  Now I want to link it.  Is that something you have to do or can I do that?", "I've completely forgot the code to get into the app.", "Online banking is not showing my cheque or cash deposit so the balance is incorrect.", "How long until the card arrives?", "I have been trying unsuccessfully to top-up my card.  Is the system down or not working properly?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}632{"query": "When did I get a $1 extra fee on my statement?", "pos": "I see a $1 charge in a transaction.", "neg": ["Good afternoon. I made a transfer from my UK bank account.  I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.", "I transferred 7,000 to a receiver outside the EU and they received a lesser amount than what I sent, Unfortunately, now I must send an additional transfer to the receiver so that they can receive the full amount I initially sent.  I'm not sure why they received a lesser amount than what I initially sen, but can you please look into this and let me know what happened?", "I messed up and made a transaction using the wrong account.", "I bought something that I need a refund for.", "Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.", "Hi, I lost my phone yesterday, what can I do to stop someone using my account on it?", "I wanted to transfer money to another account, but now I don't have to so I'd like to cancel said transfer. How can I do that?", "Is there anywhere I can't use my card?", "I really want a physical card. How do I get one?", "I want to set up an auto top-up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}633{"query": "Where did the  €1 fee in my statement come from", "pos": "How come I was charged a transaction of $1?", "neg": ["Can I add money to top up my account via a bank transfer?", "Does it matter which card I use", "I want to return an item for a refund can I do that?", "What is my source of funds?", "what is the price of a transfer?", "Can other people top up my account?", "What's the top-up limit?", "My Identity verification hasn't passed yet is it possible to use my account?", "Fix my top up", "Can you issue both a Visa and a Mastercard to me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}634{"query": "I am seeing and extra 1$ charged to my account and wanted to know about it.", "pos": "I was overcharged one extra pound!", "neg": ["Why did you cancel my card payment?", "I used an ATM and wanted to know why I was charged an extra fee.", "On the card that is coming, what's the tracking info?", "How long do I have  to wait for my transaction to be completed?", "How do I verify my source of funds?", "Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made.", "How quickly can I transfer something to China?", "Do I have a Visa card as an option?", "Are there any specific cash machines that I have to go to in order to change my PIN?", "It looks like my top-up was cancelled"], "instruction": "Given an online banking query, retrieve another query with the same intent"}635{"query": "My statement contained a one pound extra fee", "pos": "The $1.00 has still not been reverted as indicated in the previous email.", "neg": ["A strange card payment, I do not recognize it.", "Why is it failing to top-up?", "I am not able to make a purchase because there is an issue with my card", "how do I get a disposable virtual card?", "Can you tell me the countries you operate in?", "What are eligible holding and exchange currencies?", "Help me verify my identification.", "You operate in which countries?", "Do I have a limit to the number of top-ups per day?", "Can you please tell me how long it takes for the transfer to be available."], "instruction": "Given an online banking query, retrieve another query with the same intent"}636{"query": "Why did you guys charge me an extra €1?", "pos": "why does my statement contain an extra fee?", "neg": ["There is a transaction showing in my app that I did not make as I have not used that card all day.  Please reimburse this amount to my account.", "Will there be a charge for topping up by account with a SEPA transfer?", "I can't find my card!  What should I do?", "Is there a fee associated with using foreign exchange ATMs?", "I tried again to top up my card after doing it a couple days ago when it had worked. Now, it doesn't seem to be working. Can you tell me what the deal is here please?", "Why can't I use this beneficiary?", "My card still hasn't been delivered", "Am I able to have a card sent to China?", "Why hasn't my transaction been completed?", "When the time is right will this automatically replenish my balance?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}637{"query": "I see an extra $1  charge on my statement, why is this?", "pos": "Why do I see an extra £1 charge on my statement?", "neg": ["Why is there a payment showing twice?", "Do you convert to Euro?", "I don't see the transaction I made to a friend on my account.", "I used my card to top up but it's saying it is still pending. What does this mean?", "what is the price of a transfer?", "How is my ATM deposit not available yet?", "I can't find my PIN anywhere.", "I'm interested in getting a card. How does one go about doing that?", "The app says my transfer failed", "I'd like to order an additional card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}638{"query": "There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound.", "pos": "There is a charge for an additional pound.", "neg": ["How long do EU transfers actually take? I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet.", "The transfer that I was trying to complete was declined. What was the cause?", "What is the length of time for money to reach the account?", "Please help revert my transaction from this morning.", "Can you please sort out your top up? I need this to go through asap because I really need the money. It's already been pending for an hour.", "Why is my payment still pending?", "I paid with card and I was charged a fee", "Do I have to go to an actual bank to change my PIN?", "What currencies are approved to add money?", "I was told that withdrawing cash from the ATM is free, but I'm charged a fee. Why is this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}639{"query": "What is this extra fee on my statement.", "pos": "why does my statement contain an extra fee?", "neg": ["when will I get my refund?", "Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP.", "Does this program take SWIFT transfers?", "Is EUR one of the currencies you deal with?", "when i travel can it top up automatically", "I got charged two times for a transaction", "I have a new card and need to activate it", "Why do I have a transaction showing multiple times?", "The correct exchange rate wasn't given to me for an item I purchased.", "I've been waiting for a refund to show up and I don't see it on my statement yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}640{"query": "I was charged $1 in a transaction.", "pos": "I just looked at my app and it seems I was charged extra, why is that?", "neg": ["When will my cheque be processed?", "What is the wait time until money reaches my account?", "How can I check on the delivery status of my card?", "There's a payment in my history I don't recognize", "There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card?", "What are the disposable card limits?", "Do I get Visa or Mastercard?", "I logged in wrong and am blocked, how do I log in?", "What's the time frame on EU transfers? I purchased something a couple of days ago but the seller hasn't received my payment.", "How can I add a new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}641{"query": "I was made to pay an additional pound!", "pos": "I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as \"pending\", it never changes, and now I'm thinking someone's hacked my account!", "neg": ["tell me how I can order my card.", "What do I do to verify my source of funds?", "I could not get my card to work at a shop.", "What are the restrictions of the disposable cards?", "How much would it cost me for a bank transfer to top up my account?", "I would like an extra card.", "For some reason my card payment hasn't worked. what can I do to look into that?", "How can I get a virtual card for a one-time transaction?", "How do I unlock my account after typing in the wrong PIN too many times?", "I need a Visa card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}642{"query": "It appears I have a fee in my statement.", "pos": "How come I was charged a transaction of $1?", "neg": ["I have been waiting for my top-up to complete and it still hasn't gone through.", "What do I do if my card expires soon?", "I cannot use my PIN.", "How can I check to see where my funds come from?", "I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?", "My foreign currency exchange has been applied incorrectly.", "I can't get cash from the ATM!", "My card was refused", "After I transferred money the balance remained the same.", "Help!  I fear that my card was stolen,"], "instruction": "Given an online banking query, retrieve another query with the same intent"}643{"query": "Why is there an additional fee showing on the statement I received?", "pos": "What is this $1 charge on my account?", "neg": ["Can I use my card in Austria?", "What locations are cards delivered to?", "why was my payment reverted on the app", "My card payment is showing pending however this transaction was a couple of days ago. Is there a reason why it it still pending?", "My card hasn't arrived yet. What do I do?", "What do I need to do in order to get a new card?", "Help! I need to cancel a transaction.", "How do you come up with your exchange rate", "what is the price of a transfer?", "I purchased something and the seller hasn't received the money yet, but it has been deducted from my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}644{"query": "There is a charge for an additional pound.", "pos": "What is this €1 charge?", "neg": ["I topped up last night but don't have any funds, why not?", "Am I able to track a card that has already been sent?", "I was charged a fee when I transferred my funds, why?", "How can I verify my top up?", "Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal?", "I lost my card, what do I do now?", "I can't get the top-up to work! What's going on here.", "If I need delivery on a certain day, is that something that could be accommodated?", "Why was I charged a fee on a cash withdrawal?", "I need to exchange between different currencies, like GBP and USD. Can I do that with your app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}645{"query": "There is an extra small charge on my card! What do I do?", "pos": "Why do I see an extra fee on my statement?", "neg": ["It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once.", "Do you have any accounts for children ?", "What are the reasons for my beneficiary not being allowed?", "I need someone to find out where my money has gone to? It has disappeared. I completed a top up earlier and seen it had went through. Since it has now disappeared I need to know what's going on.", "Who can I speak with regarding a lost card?", "Reason for my card to decline", "am afraid someone may have gained access to the info on my card.", "How do I reverse a transaction on my account?", "I need to stop a transaction that I made.", "I have young kids. Can they use this service?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}646{"query": "Why has my card been charged an extra pound?", "pos": "I have no idea why there is a dollar that has been charged to my account.", "neg": ["Help me use American Express to add money to the account.", "I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.", "I tempted to get some money out of the machine earlier and it did not work.Looking now, the transaction actually shows to still be in progress. I would certainly appreciate someone look into this and let me know what's going on. I definitely do not want to be charged for money I never received.", "My card hasn't arrived yet. What do I do?", "Is there an age limit for opening an account?", "I could not get the top-up to go through", "I thought you guys offered free transfers. Why was I charged?", "My card payment was reverted", "my phone was taken yesterday, what should I do about my account?", "So, I see a strange fee that I've never seen before after making an online purchase from abroad. I was under the impression transfers could be made for free. I don't think this seems fair."], "instruction": "Given an online banking query, retrieve another query with the same intent"}647{"query": "Why is it showing that my account has been charged a dollar that is showing as pending?", "pos": "Why would there be an extra charge on my app?", "neg": ["I wanted to withdraw $100 from the ATM but I only got $20", "Can I choose between Visa or MasterCard?", "Why do the top-ups need to be verified?", "How do I change my AUD into GBP?", "I have a cash withdrawal that I do not recognise.", "My physical card is not working", "My top-up never worked", "Can I use my card at an ATM?", "Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?", "am suspicious of my card's security"], "instruction": "Given an online banking query, retrieve another query with the same intent"}648{"query": "There has been a charge pending on my account statement that I can't figue out it's for a dollar.", "pos": "why does my statement contain an extra fee?", "neg": ["My accounts been charged a payment for something I didn't make.", "I have tried 5 times at this point to complete a transfer that's simply standard. What appears to be the problem? Is your system messed up?", "What should I do if my card payment was cancelled?", "What is the process to create a disposable virtual card?", "I have been waiting for my top-up to complete and it still hasn't gone through.", "What do I have to do to prove my identity?", "Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP.", "Do the disposable cards have a transaction limit?", "cancel my account", "Is it possible to hold money in different currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}649{"query": "Why did they charge me an extra $1?", "pos": "I've been charged an extra £1 and I don't know why", "neg": ["The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take?", "Why isn't my refund on my statement?", "I found my card, how can I use it again?", "I am not happy with your company. Please delete my account asap.", "At what age can a person open an account?", "Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.", "Do I need any kind of proof for the identity check?", "Where can I go to find out how to verify my identity?", "When I went to get cash, it was declined!", "Why am I being charged extra when I withdrew money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}650{"query": "Why has another fee been placed on my statement?", "pos": "Why do I see an extra £1 charge on my statement?", "neg": ["I want to know your exchange rates.", "I'm on holiday and I noticed a different amount for exchange rate.  Can you explain?", "How long does a transfer take?", "How much are the fees for adding funds using an international card?", "What do I do if I can't access the app?", "Where are the ATMs that accept this card?", "Can I get an auto Top-up?", "Help!  There is a cash withdrawl on the account that I didn't make!", "I've tried using my contactless in several locations today and it's not working anywhere. It seemed fine before. How do I get it to work again?", "I would like to top up my account automatically. How do I do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}651{"query": "Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to.", "pos": "why is there a service fee on my statement?", "neg": ["Do you have a return policy?", "Earlier today I took money out the ATM. After checking the app the amount is so much higher than the amount I received.", "How long does it take for a transfer to reach my account?", "How can I get a disposable virtual card?", "Unable to use my American Express with Apple Pay to top up my account", "Someone must have found my card details as I don't recognize these transactions.", "Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up?", "I think there's a purchase at a store that I didn't go to.", "Where do I find the auto top- up?", "Is it possible to exchange currencies on the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}652{"query": "I see a $1 charge in a transaction.", "pos": "What is the $1 transaction on my account?", "neg": ["Can I choose what card I can use", "Why has my withdrawal not posted?", "What do I need to do to cancel a transaction?", "What are the charges for recieving SEPA transfers?", "Why is it I am charged an extra fee when I use the ATM?", "Reverted top up", "\nWhich cash machines will allow me to change my PIN?", "Can you please explain how bank transfers work?", "What is happening?  I have tried to transfer money 5x already.  Is the system down?  This shouldnt be happening as this is a basic transfer.", "What reasons would a topup fail?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}653{"query": "why is there a service fee on my statement?", "pos": "I have no idea why there is a dollar that has been charged to my account.", "neg": ["I think my pin has been compromised, what do I do?", "I did a transfer.  What is the extra fee?", "Help me find the transfer that I did.", "Is it possible to exchange currencies?", "do i have to wait for a physical card before i get my pin", "I got less cash than what I specified at the ATM.", "Seems like my top-up has failed", "Do you provide currency exchange to Euros?", "what is the average wait for transfers", "Am I able to get a refund for a purchase?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}654{"query": "I  see an extra 1£ charge on my app. Why did It charge me extra?", "pos": "I looked at my statement, and there is a charge for 1£ that I don't recognize.  Why is it on there?", "neg": ["how do I ask for a physical card?", "When will my top-up be completed?", "I am seeing in the App a diret debit that its not mine", "I would like to get your card in EU. Is that possible?", "Are physical card available?", "Will I see the transfer in my account within the week?", "I did a card payment but its status is still coming as pending. Please check and inform when it would complete.", "I'm not able to withdraw money from the ATM but I'm not sure why.", "How long does it take for my top up to clear?", "How old do you have to be?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}655{"query": "I was overcharged an additional pound.", "pos": "How come there is a $1 extra charge on my statement?", "neg": ["Where do I unblock my PIN?", "Is there a limit to auto top?", "What is the amount of time transfers usually take from the UK? I had just completed a transfer and nothing seems to be showing up so I need to be sure things are alright.", "What are the current exchange rates?", "what is the fee for topping up by card?", "I did a topup successfully but its not showing in balance. I think there is some problem in system.", "How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.", "My ATM transaction was cancelled.", "Can I order a disposable virtual card?", "IS there anywhere that a card cannot be delivered?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}656{"query": "The $1.00 has still not been reverted as indicated in the previous email.", "pos": "I have no idea why there is a dollar that has been charged to my account.", "neg": ["I found my card in my jacket this morning, so can I reactivate it?", "Can I top up for free using a European card?", "I am having trouble with the app recognizing me.", "I can't input my pin again.", "Why is the payment on my card still pending?", "Where is my missing cheque I deposited?", "What flat currencies do you support for holding and exchange?", "I was blocked by using the wrong pin too many times, can you help me?", "I have lost my phone or it has been stolen.", "I need money put into this account from another one."], "instruction": "Given an online banking query, retrieve another query with the same intent"}657{"query": "Please explain the charge of 1L in error.  I have purchased nothing in this amount.", "pos": "Where did this extra €1 fee on my statement come from?", "neg": ["My PIN has been blocked.", "I did a cash deposit to my account, but I am not seeing it on my statement.", "What does the decline message mean", "My friend deposited $100 into my account, but it is not showing up!", "Can you tell me what countries you offer support for?", "What do you charge to top up US cards?", "When will I see my cash, since I already deposited my check?", "I think I lost my phone.  Is there a way to prevent anyone from getting into my account on it?", "Will I need a new card or can I put my old card back into the app?", "One of my payments was doubled"], "instruction": "Given an online banking query, retrieve another query with the same intent"}658{"query": "I was wrongfully charged one pound.", "pos": "There's a €1 fee on my statement, why?", "neg": ["Am I permitted to have a spare card?", "What are the currencies that are accepted to add money?", "Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?", "Can we skip verifying?", "I want to top up my account with a cheque", "Explain why a card payment would be cancelled?", "I normally have no issues making transfers, so why am I suddenly being told it is not possible?", "A seller is stating that they haven't received money yet when the money has already deducted from my account.", "is it possible to cancel transactions?", "I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct."], "instruction": "Given an online banking query, retrieve another query with the same intent"}659{"query": "I was charged extra or a hidden fee when I purchased something from you. What's the deal? I didn't authorize that charge.", "pos": "My statement shows an extra fee - what is it?", "neg": ["I want to do a cash deposit to top up. How do I do this?", "I moved so I need to change my address. How do I do that?", "Tell me how to change my details.", "I was just giving the wrong amount by the ATM. How do I request cash back at this point? The app is showing the amount that I actually requested even though that's not what I got.", "My transfer was not approved", "I need multiple cards per day, and they all have to be disposable.", "I would like to get an item refunded", "Google Pay isn't working. What is wrong?", "Why am I getting charged more for using my card?", "My husband and I went out for our weekly \"dinner and a movie,\" and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}660{"query": "There's a €1 fee on my statement, why?", "pos": "Do I have a $1 extra fee on the statement?", "neg": ["I am seeing unathorized transactions in the app, on my account.", "What steps do I need to take to exchange currencies?", "If I were to do a transfer, what is the rate for that?", "A false direct debit payment is showing in my app", "I tried to buy something online but my funds were transferred back to my account. What is happening?", "Is it possible to transfer money to my credit card?", "If I want to get an account for my daughter, can I do that?", "My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?", "What would be a reason my transfer got declined?", "How long is the transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}661{"query": "I just looked at my app and it seems I was charged extra, why is that?", "pos": "Why have I been charged an extra pound?", "neg": ["Please tell me which fiat currencies you support.", "Hey I thought transfers were free.  Why are you charging me?", "Why was my PIN blocked?", "What steps should I take before my card expires?", "What do I do?  My card is broken.", "I am not satisfied with your company and wish to delete all accounts immediately.", "Your machine took my card. How do I get it back?", "What are the guidelines for the disposable cards?", "What is the Top up rate charge for using a card in the US?", "Why is my top up not completing?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}662{"query": "Why was I charged $1 in a transaction?", "pos": "I still have not received an answer as to why I was charged $1.00 in a transaction?", "neg": ["Hi, I have done a topup, but my money was reverted. Please look into this issue.", "Please give me both a visa and a mastercard.", "How do I top up with a cheque?", "What do I do if I have forgotten my passcode?", "What is the procedure for me to get more cards on my account?", "What are the steps that I need to take to activate a new card?", "How long does a European transfer take?", "I asked for cash but I did not receive all the funds", "I didn't receive the correct exchange rate for an item that I bought.", "It declined my transfer."], "instruction": "Given an online banking query, retrieve another query with the same intent"}663{"query": "I had to pay one pound more than the set price!", "pos": "My statement shows and extra 1$ that was charged to it and I would like to know why.", "neg": ["What's the limit for auto top-up?", "I sent some money but the intended recipient says it hasn't arrived", "how do I ask for a physical card?", "I tried to used my card in a shop and the transaction was declined.", "How do I order a new card if my current one is about to expire?", "How do I find my PIN?", "I want a virtual card that is disposable", "There was a direct debit I don't recognize.", "I'd rather not use my physical card, how can I get a virtual card?", "There are a few transaction that I don't recognize, I think someone managed to get my card details and use it.\n"], "instruction": "Given an online banking query, retrieve another query with the same intent"}664{"query": "An extra pound was charged!", "pos": "My statement shows an extra fee - what is it?", "neg": ["Is there a way to use a cheque to top up my account?", "The card I thought was lost was just in my jacket, so can I reactivate it since I found it this morning?", "How do I modify my account details?", "I have been charged twice on my statement.", "I noticed a fee, while banking abroad, that seems different than any I have been charged before. What does this fee mean?", "I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction?", "How long does it take to activate the card, as it does not look like its working?", "Is there a way for me to check my balance?", "Why hasn't the transaction I did arrive yet?", "The applied exchange rate is wrong for the cash I got abroad."], "instruction": "Given an online banking query, retrieve another query with the same intent"}665{"query": "What is the fee on my statement for?", "pos": "€1 was in my statement as an extra fee.", "neg": ["I got a message that I cannot name X as a beneficiary.", "this verifying the top up is annoying", "How long is a top up supposed to be pending, because an hour is too long! Can you fix this to go through?", "How can I tell the source for my available funds?", "How can I change my password?", "What do I do if I see a cash withdrawal on my account that I don't remember making?", "I want to top up from my Apple Watch, can I?", "How do I use a check to top up?", "Hi, I want to inquire about my balance. Some cash was deposited and it hasn't updated yet.", "My order hasn't shown up yet, what can I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}666{"query": "Why is there an extra fee charged?", "pos": "Why does my statement show an extra fee?", "neg": ["Please help me get a Visa card.", "Why did my transfer not work?", "There is a payment that I was charged two times for.", "Is it possible to change from USD to GBP with your App?", "How long until my new card gets here?", "My account isn't showing a transfer I made.", "What do I do if I have exceeded all my PIN tries?", "What is the longest that a payment will show pending?  There is one showing that has been sitting there a few days.", "I am unable to access my app due to forgetting my passcode.", "I have lost my phone."], "instruction": "Given an online banking query, retrieve another query with the same intent"}667{"query": "I have no idea why there is a dollar that has been charged to my account.", "pos": "I got a €1 extra fee in my statement", "neg": ["Is verifying my identify important?", "I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?", "What, if any, is the limit  for auto top-up?", "The cash abroad exchange rate is applied wrong.", "What are the steps for depositing cash into my account?", "Is there a reason to why I was charged twice for a transaction?", "Why is it saying my card payment is declined when I made it?", "Will my GPB update my salary", "I would like to terminate my account.", "Hi, I tried to top up my card today and it did not work. I have tried it in the past and it worked just fine but it won't do it anymore. Can you help me out?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}668{"query": "I think I may have been charged $1 extra on my app.  Could you provide some insight as to why this may have happened?", "pos": "In my statement, there was an extra €1 fee", "neg": ["There is a payment in the app that I did not approve", "My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it?", "Do I need to re-apply to order a new card when my old one's about to expire?", "Someone might be using my card.  What should I do?", "When should I expect my card to arrive?", "Can I exchange currency to Europe?", "My card payment still pending", "Can you tell me if a credit/refund is coming from a seller? I asked for refund directly from them and am still waiting. It's been a week now and i still havn't seen my refund yet.", "I don't have the device I used to log onto the platform so I can't access it.", "How are your exchange rates calculated?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}669{"query": "What is this €1 charge?", "pos": "I still have not received an answer as to why I was charged $1.00 in a transaction?", "neg": ["Can you tell me why my top-up failed?", "Why did my card get charged twice for a transaction?", "It looks like my card payment was sent back.", "I bought a product a week ago, but may need to return it.", "I would like to change my address.", "When I purchased a product in another country the currency exchange was incorrect.", "I have an account at another bank, but I want to transfer some of the money to my account here.\n.", "I need another card for a member of my family. Is this possible? How soon can I get one?", "Are top-ups unlimited?", "Is it okay to hold money in multiple currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}670{"query": "Why does my statement show an extra fee?", "pos": "I do not know why I was charged for the $1 transaction.", "neg": ["How does your app transfer the money", "My money transaction hasn't arrived.", "I can't figure out why a transfer is still pending?", "How long does it take for a top up to go through", "How can I close my account?", "HOW DO I TRANSFER MONEY FROM MY BANK ACCOUNT?", "My card isn't here yet.", "Explain pending transactions.", "Why hasn't my friend received the money i sent them yet?", "I recently deposited some money into my account, but it still isn't showing up. What's going on?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}671{"query": "When I look at my statement there is an extra fee, that is for what?", "pos": "Do I have a $1 extra fee on the statement?", "neg": ["What's the closest place to withdraw money?", "Why is the cash withdraw I made shown as pending?", "Would you give me a mastercard and visa?", "Can i top up by card?", "I noticed a duplicate charge on my statement.", "How long does it take for a transfer to reach my account?", "How long will my transaction take?", "I desperately need to transfer something from China, Please give me the wait time.", "How can I change my old pin to a new one?", "I noticed my exchange rate was incorrect when I got cash."], "instruction": "Given an online banking query, retrieve another query with the same intent"}672{"query": "I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as \"pending\", it never changes, and now I'm thinking someone's hacked my account!", "pos": "Why is there a pending hold on one pound on my statement?", "neg": ["Need help to get my card to work.", "I'm not sure how disposable virtual cards work. Please help.", "If I order a new card, how much will it be and how long will it take me to get it?", "What should I do if my card doesn't work?", "Help, I don't know what the PIN is to my card?", "How would I be able to make changes to my personal details?", "What if my top up is reverted?", "I need to figure out who has access to my card there are some payments I didn't make that are showing on the app.  Could you please help?", "How can I exchange AUD for GBP?", "I'd like more info on getting a virtual card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}673{"query": "I was charged an extra pound for no reason. Why is that?", "pos": "Can you tell me what this fee is on my statement?", "neg": ["Hello, is there any way to double check my card? I have never had issues with withdraws in the past, but this morning on the way to work it was unexpectedly declined.", "I want to delete my account. How do I do this?", "What are the restrictions of the disposable cards?", "I live in America, but I would like a card.", "I tried to top-up but it got denied.", "How do I verify my source of funds?", "Can I add money in intervals to my account?  I will be traveling.", "I lost my phone. Can I use my card without the app?", "do i need to add money before i order a card", "stolen phone, what should i do"], "instruction": "Given an online banking query, retrieve another query with the same intent"}674{"query": "Why is there a $1 charge on my statement?", "pos": "I was overcharged a pound.", "neg": ["Can someone in the US have a card?", "Am I going to be charged for receiving  money?", "Could you explain your rules for ATM fees?", "The app can't verify my information for identity proofing purposes.", "The ATM wouldn't let me have my money.", "There's a card payment with a name I don't recognize", "How do I terminate my account.", "why have i not got my new card?", "Why was I charged twice for the same transaction?", "Tell me why my card payment was declined."], "instruction": "Given an online banking query, retrieve another query with the same intent"}675{"query": "What is this $1 charge on my account?", "pos": "My statement shows an extra fee - what is it?", "neg": ["Why isn't my money from a check deposit showing?", "Why did my top-up fail?", "It says pending status for my payment. Why?", "Can I change my PIN without going to a bank branch?", "My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?", "At which locations can I order a card?", "My card needs to be activated.", "I deposited a check, but haven't received the funds for it.", "Contactless payments need to be enabled for my card.", "I lost my phone and need help so someone doesn't access my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}676{"query": "Why was I charged extra on my app?", "pos": "My statement shows and extra 1$ that was charged to it and I would like to know why.", "neg": ["How do I cancel a transfer?", "Do you know when the withdrawal will show?", "Can I dispute a debit payment that I am seeing that I didn't make from a couple of months ago?", "Can you help me transfer money into my friend's bank account? I tried to do it but it keeps rejecting me. I need to get the money in there asap. I have enough and all the account info is correct.", "What retailers accept my card?", "I need your help immediately.  There is a 500£ cash withdrawal that I know nothing about.  I think my account has become compromised.", "I recently bought an item using my card and I was charged an extra fee why is this?", "How do I dispute a debit that I didn't make?", "It appears my transfer was declined.", "Why is my payment declined? It looked like everything worked ok and my account was fine."], "instruction": "Given an online banking query, retrieve another query with the same intent"}677{"query": "Can you please explain to me why there is an extra €1 fee in my statement?", "pos": "Is there a reason there's an extra fee on my statement?", "neg": ["Why did my top-up not get approved this time?", "I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives", "What do I do about my expired card?", "I'd like to order another card", "Is there any way I can get more physical cards to use with my account?", "Can I add funds directly from my Apple Watch?", "Why is my card payment still pending? It should have gone through already.", "I did a transfer but its still pending", "Where'd the rest of my cash go from the ATM", "Why do we need to verify top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}678{"query": "In my statement, I got a €1 extra fee.", "pos": "I wanted to know about a pending dollar that is on my statement.", "neg": ["I found a transfer fee - is that correct?", "How do I know where my money comes from?", "The item i bought exchanged rate was incorrect.", "Is there a limit to auto top?", "Help me order my card.", "I was told that withdrawing cash from the ATM is free, but I'm charged a fee. Why is this?", "I have another card from the U.S. Will you be able to accept that one?", "I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?", "A card has been sent to me, how do I track it?", "Could you send me and up date on the arrival of my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}679{"query": "There is a pending 1£ charge on my statement.  I haven't purchased anything for 1£.  Why is it on my statement?", "pos": "I still have not received an answer as to why I was charged $1.00 in a transaction?", "neg": ["I have a cash withdrawal that I don't recognize.", "How do I edit my personal details?", "Is it possible to order a virtual card?", "Where do I go to activate my card?", "When can I expect my refund?", "how do i get a new card", "Why would I receive an error that my transfer isn't possible when I've done it before?", "Transaction showing up many times.", "What are the steps to verify identity?", "I made a terrible mistake when typing in my account number.  I accidently sent money to the wrong account.  I noticed the app won't allow me to void the transaction.  Can someone help me with this immediately?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}680{"query": "Do I have a $1 extra fee on the statement?", "pos": "Why did I get a $1 extra fee on the statement?", "neg": ["Can I change my details because I moved?", "I see an unfamiliar payment on my statement.", "My phone has been stolen.  How can I make sure no one uses my account from it?", "I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct.", "I am under the impression that my top up is still pending", "Will you charge me for topping up with a European card?", "Can I convert currency with the app?", "How to receive the actual card", "How much does it cost to exchange my balance into a foreign currency?", "My account isn't showing the refund"], "instruction": "Given an online banking query, retrieve another query with the same intent"}681{"query": "In my statement, there was an extra €1 fee", "pos": "There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out?", "neg": ["How long until I see a cash withdrawal?", "Why has my top-up failed?", "Why did using an ATM cause me to be charged an additional fee?", "What is the amount of time transfers usually take from the UK? I had just completed a transfer and nothing seems to be showing up so I need to be sure things are alright.", "Will this card work all over the world?", "Hi, I am unable to use my card in ATM. I had tried my card in two ATMs but both ATMs declined it. Could you please check my account?", "When I got my cash, the amount was not what it should have been, based on the exchange rate.", "I attemped a transfer and it didn't go through.", "My transfer hasn't arrived", "My card payment didn't work"], "instruction": "Given an online banking query, retrieve another query with the same intent"}682{"query": "Why do I see an extra £1 charge on my statement?", "pos": "Why is there a 1 euro fee on my statement?", "neg": ["how can the money machine keep my card what do i need to do?", "Is there a way to view the history on where my funds came from?", "How long will it take for a bank transfer to show up on my account? It's been a couple hours but I havnt seen anything yet. Also it's from a UK account if that makes any difference.", "I just looked over my statement and I don't recognize the name of a card payment.", "I can't get the ATM to give me any cash", "Where do I find the verification code for the card I'm topping up?", "I haven't used my card all day but there is a payment showing in the app. Please cancel it!", "Do I have a say when it's delivered?", "A foreign purchase I made has the incorrect rate applied to it.", "Why was I charged a fee for withdrawing money off my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}683{"query": "I am inquiring about a $1 charge on my statement.", "pos": "Where did this extra €1 fee on my statement come from?", "neg": ["I am having trouble doing a transfer. A \"Decline \" message appears after making the transfer.", "How long will delivery to the US take?", "What are the countries that you operate in?", "How can I verify the top-up card?", "I lost my card, what do I do now?", "I can't find my PIN anywhere.", "Why have I been charged a fee for card payment?", "What does the decline message mean", "Can I setup top ups in advance?", "How much can I top up in a day?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}684{"query": "My statement shows and extra 1$ that was charged to it and I would like to know why.", "pos": "€1 was in my statement as an extra fee.", "neg": ["How do I use the disposable cards?", "How much can I top up in a day?", "Do you accept cash?", "i have used my card online before and wasn't charged, why am i charged now", "Shouldn't my new card be here by now?", "I got notified that my top up has been reverted. Why?", "where can i have a virtual card", "The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?", "what is the limit for top-ups?", "When is a payment I made with my card going to clear>"], "instruction": "Given an online banking query, retrieve another query with the same intent"}685{"query": "what was the $1 fee i got", "pos": "I do not know why I was charged for the $1 transaction.", "neg": ["When will my top-up be completed?", "Please help my find out why there is an odd direct debit in my records.", "What is the reason my payment was not accepted?", "I was charged too many times for one transaction.", "I was charged several times for something", "What do I do to verify my source of funds?", "I don't know what pending transaction means.", "Can I request a refund", "What factors effect the exchange rate?", "I don't appreciate the extra fees being siphoned from my account. I was helping some friends move to Japan and we were buying home decorations at the local stores. The  receipts differed greatly from what showed up in my bank account and my statement. When can I expect the extra fees to be back in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}686{"query": "I was overcharged a pound.", "pos": "There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out?", "neg": ["to cash withdrawals charge me?", "What currencies can I not hold many in, if so what are they?", "My cards were stolen", "What steps do I have to take to change my PIN?", "I entered the correct pin but I still couldnt get funds.", "Can you change my currency to EUR?", "How can I add physical money to my card?", "I need to close my account.  Your company is terrible!", "What is the verification code for my top up card?", "How do I top up using my Apple Watch?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}687{"query": "Where did this extra €1 fee on my statement come from?", "pos": "I've been charged an extra £1 and I don't know why", "neg": ["I can't get cash from the ATM!", "I'm having issues with my card. You guys keep declining it for some reason. I haven't had any issues up until this point. What is going on? I've tried a handful of times with the same, unfortunate, result!", "Someone might have had access to my card.", "My friend wants to send me money, can she?", "I dont know what happened, but my payment was cancelled", "How did you arrive at the rate of exchange? I thought that I would get more cash.", "I need to transfer some money, can I use my credit card?", "Why is the exchange rate terrible?  That can't be close to the actual interbank rate.", "How can I tell if an AMT will take this card?", "Can you tell me where my funds come from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}688{"query": "My statement shows an extra fee - what is it?", "pos": "What is this extra €1 fee about?", "neg": ["I'm having problems with ID verification", "I would like to change currency", "Explain pending transactions.", "I have a cash withdrawal that says it's pending, why?", "I'm not sure what to do about the PIN, because I don't have one yet.", "Since when were there charges for taking out cash from my account? It's always been free for me to do this before.  How much are the charges going to be?", "My app says I withdraw money from my account from an ATM.", "What fiat money can I used in the exchange and holding?", "I Withdrew cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I received the cash already?", "How long is a transfer in the pending status?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}689{"query": "I noticed an extra pound charge?", "pos": "Why is there an extra fee on my statement?", "neg": ["My PIN number was incorrect, and I can't access it.", "How long do transfers take to show up in my account?", "I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?", "I see cash in my app but I did not get it.", "I need my payment in another currency", "Can I order another card?", "Why couldn't I transfer to a beneficiairy?", "The company is no good, please terminate my account.", "I would like to use top-up with my Apple Pay.", "How do I deposit through bank transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}690{"query": "Why is there an extra €1 fee in my statement?", "pos": "I have a strange transaction for £1 on my statement, what is that?", "neg": ["Is it normal to see a fee for transferring money?", "Will my card work at all merchant locations?", "I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "I wondered if multiple currencies is okay?", "Please explain the exchange rates.", "What happens if my card payment is cancelled?", "Why can't a beneficiary receive a money transfer from me?", "When will I see my cash, since I already deposited my check?", "I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.", "My transfer isn't in"], "instruction": "Given an online banking query, retrieve another query with the same intent"}691{"query": "I got a €1 extra fee in my statement", "pos": "How come I was charged a transaction of $1?", "neg": ["Do you know the process how to activate my card?", "I have been overcharged.", "How do I get a refund for something I bought?", "I attempted to get cash in the ATM but it was not authorized", "What do i do to get a physical card?", "I purchased this item and would like a refund", "Can I add money in intervals to my account?  I will be traveling.", "Why is my transfer taking so long to complete?", "Will I know which exchange rate I will get?", "How long do I wait for a transfer from the United States?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}692{"query": "I need to know what these extra charges are on my statement?", "pos": "Can you tell me what this fee is on my statement?", "neg": ["I'm still waiting for the top-up!", "My card got charged twice for the same thing!", "When can I expect my card?", "What do I do if my disposable virtual card doesn't work?", "How do I make sure my transfer isn't goin to an unsupported merchant?", "why do you verify the top up", "Is there a reason why a recipient might not see my money transaction", "Are there limits with top-up?", "I have a friend who needs money as soon as possibly. If I were to transfer it how long will it take to get to her?", "the exchange rate for my withdrawal is wrong"], "instruction": "Given an online banking query, retrieve another query with the same intent"}693{"query": "How come there is a $1 extra charge on my statement?", "pos": "Why is there a 1 euro fee on my statement?", "neg": ["I am not satisfied with your service.  Close my account.", "Why can't I transfer money to a beneficiary", "Why is my friend not getting a transaction arrival yet?", "Will my other US credit card be accepted?", "There is a direct debit payment on my account that I didn't authorize.", "I enetered the wrong information, I need my account unblocked How do I do that?", "My identity verification is not working.", "What do I need to do to correct this failed transfer?", "Why is there a fee for my transfer?", "How do I use a check to top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}694{"query": "How come I was charged a transaction of $1?", "pos": "There is an extra charge on my account I didn't authorise, it's just £1, what is it?", "neg": ["How fast can I transfer something from China?", "Where can I pay with my card?", "Can another family member hold a card for this account in addition to mine?", "Why are you charging me a transfer fee?", "I tried to make a transfer and it didn't work.", "I would like to terminate my account.", "I need a new card and I live in the United States.", "How do I get this damn virtual card to work?", "The app failed to verify me.", "When I got cash I believe that the exchange rate was wrong"], "instruction": "Given an online banking query, retrieve another query with the same intent"}695{"query": "What is the reason for the extra fee on my statement?", "pos": "I am being charged a pound out of nowhere. What is this?", "neg": ["My payment is taking a long time to go through.", "My transfer has been pending for a long time now. I already double checked my account info and it is correct. Why is it taking so long in 2018 to transfer money?", "When can I expect delivery?", "I am not able to see the card PIN anywhere?", "I withdrew cash and was charged. Why?", "How do i top up my google pay?", "I don't see a refund in my account.", "How long do I have  to wait for my transaction to be completed?", "I haven't received the PIN yet.", "How old does my daughter need to be to have her own account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}696{"query": "What is the $1 transaction on my account?", "pos": "I was overcharged one extra pound!", "neg": ["My card payment doesn't work.", "I don't recognize this payment on my app, I am sure I didn't spend any money there.", "I need to have an item refunded.", "Can I get an actual card", "How do I prove I am who I am?", "Can I check my recent refund in my statement?", "How do I know what my PIN is?", "The app isn't letting me log in, but my info is correct.", "I need to verify my identity. How do I do that?", "I did a money transaction and dont have a receipt"], "instruction": "Given an online banking query, retrieve another query with the same intent"}697{"query": "Why is there a 1 euro fee on my statement?", "pos": "I have a strange transaction for £1 on my statement, what is that?", "neg": ["A transaction I did to my friend hasn't arrived yet, why?", "Why was I charged for getting cash?", "i would like to dispute a direct debit payment", "something is wrong with my exchange rate charge", "I sent a cheque to you a few days ago and the deposit has yet to appear in my account. I need this money, what is the problem?", "I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before.  What exactly are the fees?", "How can I pay for top-ups?", "What is the time frame for european transfers?", "Where are the cards delivered to", "I noticed a new fee on my account. I didn't know there were fees for these payments. What is the policy?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}698{"query": "There is some odd 1£ charge that appears as pending on my statement. What's that about? Pretty sure I haven't purchased anything for a pound there.", "pos": "I wanted to know about a pending dollar that is on my statement.", "neg": ["I see money go out that I didn't withdraw.", "I lost my phone and need help protecting it.", "There are funds showing in my app that I did not receive.", "There is a direct debit patentp that I haven't authorized.", "At what cash machines can I change my PIN?", "I've made a bank transfer but the money doesn't seem to be in my account.", "I would like to return my purchases", "My transfer to an account failed.", "Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please?", "Which countries does your service work in?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}699{"query": "What does the €1 fee mean?", "pos": "I was overcharged one extra pound!", "neg": ["I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?", "Should my top up still be pending?", "can I use it all over the world?", "I was checking my account when I saw a $500 cash withdraw that I know I didn't do.  I have my card so I don't understand how this happened.  Please help me.", "What is the age limit for an account?", "I tried to get some with-drawls but the machine didn't work. The transaction still seems in progress.Seems like  something is wrong,I don't want to be charged for Transaction i did not make.", "How do I cancel a transfer?", "What are the steps for my friend to send me money?", "What is the proper way to activate a card?", "What is this cash withdrawal on my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}700{"query": "I had to pay a pound more than I anticipated!", "pos": "I was overcharged one extra pound!", "neg": ["Help me delete my account.  I am not satisfied with the service.", "I did a transfer to my account, but it hasn't shown up", "Is there a way to see where my money originally came from?", "How do I verify my identity online", "There is a withdrawal in my account I didn't make.", "If my card payment isn't working what do I do?", "Can I transfer money to my account with the app?", "Can you give me a virtual card?", "I can't see a verification code anywhere", "I enetered the wrong information, I need my account unblocked How do I do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}701{"query": "I do not know why I was charged for the $1 transaction.", "pos": "Why have I been charged an extra pound?", "neg": ["Can I use my card for online payments?", "My wallet was taken and I see that someone is using my card!   Please help me!", "Can I use my social security card as a form of identity?", "Do all businesses take this card?", "I found the exchange rate for my cash withdrawal is wrong", "May monthly payment to Apple has been declined but I don't know why, they are going to re-try the payment and it must go through, can you tell me what is going on please?", "I attempted to get money in cash but it was refused!", "Why did I not get the amount of money I requested?", "I went to the store and tried to make a purchase.  The first time, it was declined, but the second one went through.  But my App shows me that I've already been charged once and the second charge is still pending.  Can you make sure that I'm not charged twice?", "I still want to use my account but haven't verified is that OK?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}702{"query": "I wanted to know about a pending dollar that is on my statement.", "pos": "Why have I been charged an extra £1?", "neg": ["What are your supported countries?", "I can't get my card out of the ATM, what should I do now?", "I'd like to have extra cards. Will I have to pay for that?", "What is the reason my top-up is still pending?", "Reasons for top up cancellation.", "Can I write a cheque to top up?", "How do I fix a payment that was reverted", "After I transferred money the balance remained the same.", "Why was I unable to finish this transfer?", "What is the timeframe for a transfer in Europe?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}703{"query": "There is an extra charge on my account I didn't authorise, it's just £1, what is it?", "pos": "Why is there a pending hold on one pound on my statement?", "neg": ["Please help!  There was an extra fee when I got cash.", "The item i bought exchanged rate was incorrect.", "What should I do with my stuck ATM?", "Why does it cost more to pay with my card?", "Where's my top up code?", "Can you tell me why my transfer is failing and help resolve?", "How long until my new card gets here?", "Does the app top up automatically?", "How do I transfer funds directly from my credit card?", "why is top up pending"], "instruction": "Given an online banking query, retrieve another query with the same intent"}704{"query": "Why is there an extra fee on my statement?", "pos": "Why do I see an extra fee on my statement?", "neg": ["What ATMs can I use this card?", "How do I use the app to exchange currencies?", "Tell me if there is a limit to top-up.", "I urgently need to transfer something from China. How long can I expect it to take?", "What cash machines will let me change my PIN?", "I would love one of the virtual cards!", "Help me verify my identity.", "My salary is in GBP, is this something I need to configure?", "Over the holiday I withdrew cash from the ATM and it seems that I was severely overcharged. Had I known that I would be charged those fees, I would not have used the ATM!", "I'm checking my statements and I saw a purchase from a couple weeks ago that I don't recall at all. Not only that, but I don't even know the business that charged it. I'm not sure if I did it or not, but can we check it and see if we can trace it back to make certain?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}705{"query": "€1 was in my statement as an extra fee.", "pos": "I looked at my statement, and there is a charge for 1£ that I don't recognize.  Why is it on there?", "neg": ["I used my card to top-up but the money is gone!", "can i get a card if I live in the usa?", "I can't get the top-up to work! What's going on here.", "is there a limit to top up", "Do I have to use bank approved ATM's", "I need to know where this charge is coming from?", "I have a pending payment on my card.  Why?", "Does a discount apply if I exchange currencies frequently?", "I just realized I made the wrong transaction yesterday. Would  you please make it correct?I need it by tomorrow Please.", "I'm not able to verify my identity."], "instruction": "Given an online banking query, retrieve another query with the same intent"}706{"query": "I still have not received an answer as to why I was charged $1.00 in a transaction?", "pos": "I just checked my statement and saw a $1 charge, why is it there?", "neg": ["I need to check status as my friend hasn't got money I sent.", "How much can I withdrawal in one month without incurring fees?", "how do i setup my apple pay", "What is with the need to have all my ID information?", "Help me unblock my account.  I entered the PIN wrong too many times.", "My payment for my card is not working", "There is a fraudulent payment!", "how can i add money from my amex card", "Why am I getting charged more for using my card?", "Do you charge a fee on currency exchange?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}707{"query": "Why is there a pending hold on one pound on my statement?", "pos": "Why have I been charged an extra pound?", "neg": ["How long does transfers take?", "How do I use a cheque to top up?", "is apple pay a top up service?", "Will I be charged for transfers?", "My account shows a direct debit charge that I have never seen before", "I can't log in", "I am interested in a Visa or Mastercard. Do you offer them?", "where are the transfers originating", "I would like to exchange currencies on the app. How do I do this?", "What can I and can't do with the disposable cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}708{"query": "Why was I charged an extra pound?", "pos": "There is an extra 1£ charge on my app. Why did you charge me extra?", "neg": ["My card payment had the wrong exchange rate", "I would like open a second card for my daughter, how can you assist me?", "I requested a refund but can't see it.", "Where do I go to change my account details?", "Please cancel the transfer I just made.  I put in the wrong account number and can't seem to stop it on the app.", "I have an unknown charge.", "What is my source of funds?", "When will I get a new card when I order it, and how much will it cost.", "Where can I activate my card?", "I deposited money but my balance hasn't been updated yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}709{"query": "Why did I get a $1 extra fee on the statement?", "pos": "I was overcharged one extra pound!", "neg": ["Why is my card payment still pending? It should have gone through already.", "My card expires soon", "I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.", "Can you please explain how bank transfers work?", "How long does it take for a top-up?", "I need a disposable virtual card.", "Can I get information on topping up?", "When I got cash the exchange rate was wrong", "I might need a new card because it's not working at any of the ATMs. I don't think ive used all my money. Why is it doing this?", "I can't access my money. Is it because somethings wrong with the top-up? I set it up correctly."], "instruction": "Given an online banking query, retrieve another query with the same intent"}710{"query": "I am being charged a pound out of nowhere. What is this?", "pos": "Can you tell me why I was charged $1 for a transaction?", "neg": ["How do a reverse a duplicated charge?", "I had a card payment that was declined.  Why?", "I entered the pin incorrectly too many times and now it is blocked. Can you help?", "\nI can't seem to be able to use my card\n\n\n", "i need a virtual card", "What happens if the ATM gives me the wrong amount of money?", "Why do you need to perform identity verification?", "One of my card payments has reverted", "Could you please help me?  I made my rent payment and have double checked that I sent it to the right account.  The person receiving it says he has not received it but it shows complete on my side.", "I just bought an item and would like to stop payment, is this possible?  The item has not been received yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}711{"query": "There is a €1 extra fee in my statement", "pos": "Why would there be an extra charge on my app?", "neg": ["Can my children get an account?", "Is there a way to lookup where funds came from?", "Is my card broken? I can't get cash out of the ATM", "In the US, how long is the wait for a transfer?", "I only got some of the cash I requested from the ATM", "I was just shopping online for some tickets and the payment was declined by you.  Why has this happened?  I am certain I have the right amount of funds in my account.", "my phone was taken yesterday, what should I do about my account?", "My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?", "Will you guys charge me for topping up by transfer?", "I am looking to delete my account. I'm not happy with the service provided by you."], "instruction": "Given an online banking query, retrieve another query with the same intent"}712{"query": "Can you tell me what this fee is on my statement?", "pos": "I was overcharged one extra pound!", "neg": ["Is there a fee for sending additional cards?", "the transfer went through but now it has been pending for quite a while. i need this to go through already", "How do I verify my source of funds?", "Is there anywhere I can't use my card?", "Why am I getting a fee on a card payment?", "What is the charge for exchanging currency?", "I cannot remember my passcode, is there a way to retrieve it?", "I tried using my card, but it doesn't work.", "What's the procedure for canceling a purchase?", "What is the virtual card and how can i get one?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}713{"query": "There is an extra 1£ charge on my app. Why did you charge me extra?", "pos": "My statement shows a 1£ purchase pending. I do not remember making this purchase, please let me know what this is about.", "neg": ["My PIN got blocked, help.", "What is this fee for card payment?", "how long until a cash withdrawal will show on my account", "To deliver to the US, how long will it take?", "I need to cancel a transfer I made.", "What's the maximum amount I can top up my card with please?", "Does the app allow for exchanges between currencies?", "How can I see the progress of delivery of the card that was sent?", "Who do I talk to for transactions debited twice?", "Why did my top-up not work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}714{"query": "What is this extra €1 fee about?", "pos": "I just checked my statement and saw a $1 charge, why is it there?", "neg": ["what are your exchange rates at?", "My money transfer has not yet occurred", "How come my top-up didn't go through instantly, like it usually does?", "Transaction showing up many times.", "Tell me how to setup a new PIN.", "I misplaced my phone so I can't use the app! Does this mean I can't use my card?", "my money, where is it coming from?", "How do I verify my top up?", "Can I use my American Express card with Apple Pay?", "Why am I being charged fees on some transactions but not on others? What am I missing here? I cannot find where to see the fee structure on my account. Help!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}715{"query": "Is there a reason there's an extra fee on my statement?", "pos": "I have a strange transaction for £1 on my statement, what is that?", "neg": ["Can you issue both a Visa and a Mastercard to me?", "Can you tell me what I need for identity validation?", "I would like open a second card for my daughter, how can you assist me?", "I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this?", "Please help me with my card.  It won't activate.", "Delete my account please. Now!", "Can you tell me why I can't make any transactions?", "Someone took my card without permission", "should i add money via bank transfer instead", "Please send my card as quickly as possible."], "instruction": "Given an online banking query, retrieve another query with the same intent"}716{"query": "I looked at my statement, and there is a charge for 1£ that I don't recognize.  Why is it on there?", "pos": "I just checked my statement and saw a $1 charge, why is it there?", "neg": ["What about an auto top-up, is that a option?", "How long will my ATM withdrawal be pending?", "Why is my contactless not working?", "Can I get a refund on an item?", "can i get a card if I live in the usa?", "I think my card payment was cancelled. What happened?", "Can you tell me when my money transfer will go through", "Do I have to manually top up once I'm too low?", "How do I authenticate my top-up?", "My PIN is locked, how do I unlock it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}717{"query": "Hello, I see that I have been charged an extra $1 on my app.  Could you please provide me with a reason for this charge?", "pos": "I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away.", "neg": ["Is there a possibility to open an account for my sons and daughters?", "Has my card been lost in delivery?", "I noticed additional charges when transferring?", "Is there any reason my cash withdrawal still shows as pending?", "Can I top up my card with other cards?", "In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?", "I tried to withdraw 40 pounds but only 20 came out. Did you steal my money?", "How do I unblock my card?", "How do I access the virtual card?", "Will you be adding more currencies in the future?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}718{"query": "There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out?", "pos": "Why would there be an extra charge on my app?", "neg": ["How can I hold and exchange fiat currencies?", "I seem to of forgotten my passcode.", "I just got my new card, how do I activate it?", "I think there's been an unauthorized cash withdrawal from my account.", "Can I use American Express?", "Can you please explain the topping up transfer process?", "How long does it take for the money to show up in my account?", "How can I dispute a direct debit transaction?", "I get a \"decline\" message when doing a transfer", "What about an auto top-up, is that a option?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}719{"query": "Can you tell me why I was charged $1 for a transaction?", "pos": "Why do I see an extra fee on my statement?", "neg": ["Where did my deposit for my source of funds come from?", "Why was I charged an extra fee when doing a transfer?", "For topping-up is there a charge?", "My account statements show a debit payment that I didn't make it's from some time ago I need to know if it is disputable.", "I made a transfer and was charged extra. Why?", "Is it possible to get a disposable virtual card as well?", "I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long.  Can you look into it and see if the money is there, just not in my account yet?", "Why am I not able to withdraw cash from this ATM?", "Can you tell me when the transfer will be completed?", "I'm interested in holding and exchange for flat currencies, what do you support?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}720{"query": "My statement shows a 1£ purchase pending. I do not remember making this purchase, please let me know what this is about.", "pos": "Why have I been charged an extra £1?", "neg": ["Are there any express fees if i want my new card faster?", "I'm not sure why my card didn't work", "I took out money from the ATM and it's still showing as pending?", "Why is my card payment cancelled?", "Do you supply both Visa and Mastercard?", "I think my card is stolen!", "I would like more physical cards", "can i use both visa and mastercard", "Why am I being charged a fee on a card payment?", "What is the rate for exchange fees?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}721{"query": "I have been charged a pound for something that appears on my statement", "pos": "I've been charged an extra £1 and I don't know why", "neg": ["Can you tell me why my card is not working? I keep trying to use it but it keeps rejecting my payment. I am being careful and entering the info correctly but it still happens.", "why couldn't I use my card at a store?", "Please assist me with activation.", "Top-up is not working", "The app does not recognize who I am.", "My balance didn't change after I transferred some money.", "Should I be seeing a fee applied for my money transfer?", "After I deposited my cash, I still don't see it in my account.", "The app is showing a direct debit payment that I never made", "I was overcharged at an ATM while on vacation. I needed cash so I had to use it, but your charges are outregous and I wish I would have known beforehand."], "instruction": "Given an online banking query, retrieve another query with the same intent"}722{"query": "What is this extra pound charge for?", "pos": "why does my statement contain an extra fee?", "neg": ["I am unable to transfer money. I believe it is not working because it states it was declined.", "Where are the virtual cards?", "Can it add money automatically while travelling", "I want to use my American Express for adding money into my account.", "How can I obtain a virtual card?", "I am not sure how this will work, but I have not received a product I ordered.  I want a refund, but should I just cancel the payment?", "May I get an account for my daughter?", "Hi, status of one of my card payment is still pending from a while. Please let e know how much time it will take to complete.", "Is there anyway to use a cheque to top up?", "Can I get a card although I'm not in the UK"], "instruction": "Given an online banking query, retrieve another query with the same intent"}723{"query": "Why have I been charged an extra £1?", "pos": "I've been charged an extra £1 and I don't know why", "neg": ["Where do I scan my card?", "Why couldn't I transfer to a beneficiairy?", "How can people transfer money to me?", "I want a reason as to why my beneficiary is not allowed?", "I lost my phone, what should I do?", "Why was I charged twice?", "I am unaware of what my password is.", "Will I be able to get both a visa and a mastercard?", "What are the steps I need to do if I have a stolen card?", "How long does a transfer from the United Kingdom take? I haven't seen it show up yet in my bank account and want to make sure I get the transfer."], "instruction": "Given an online banking query, retrieve another query with the same intent"}724{"query": "Why have I been charged an extra pound?", "pos": "why does my statement contain an extra fee?", "neg": ["It seems like my card payment didn't work.", "I'm still waiting for a money transfer to show.", "There was an extra fee when I paid with my card, why was i charged this extra fee?", "Can exchanged be made to EUR?", "I got a message that my transfer is not possible.  What is happening?  I need this to go through please.", "What do I do if my phone was stolen?", "Where is the top-up verification code located?", "My card did not work at store.", "My cash deposit isn't in my account. What happened?", "How can I check if I have received a refund if it is not yet on my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}725{"query": "why does my statement contain an extra fee?", "pos": "I was overcharged one extra pound!", "neg": ["I think someone might have a copy of my card because a 500 dollar withdrawal was made, and it wasn't me. Can you please help?", "what is the age limit for opening a new account", "I tried to withdraw money, but was unable to. Still says that the transaction is pending? Will this money disappear??", "What is the maximum transactions for one disposable card?", "A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me?", "Hello - I'm on the app and trying to purchase crypto. It's not going through. What am I doing wrong?", "What other currencies can I hang onto?", "What's going on with my card? I've tried multiple times and it never goes through.", "Will this app allow me to exchange currencies?", "My transfer did not work, what was the reason?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}726{"query": "Why do I see an extra fee on my statement?", "pos": "Why would there be an extra charge on my app?", "neg": ["I was charged twice for a few things this week when I only bought one. What do I do?", "What should I do if my physical card isn't working?", "Help Me!  I lost my card.  What should I do?", "What do I have to do to get my PIN unblocked?", "where is my new card?", "I got my card now, how do I make it show up in the app?", "Where is the cash I deposited?", "Am I allowed to get an account for my daughter?", "how can i track card you sent", "I did not make a direct debit payment as listed on my app"], "instruction": "Given an online banking query, retrieve another query with the same intent"}727{"query": "I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away.", "pos": "I have a strange transaction for £1 on my statement, what is that?", "neg": ["My card couldn't complete a transfer, why?", "My card is about to expire.  How do I get a new card?", "Why couldn't I transfer funds to my beneficiary?", "I need a quick transfer from China.  How long would that take?", "Is my PIN sent separably?", "I was wondering, Can I get my pay in another currency?", "My recipient hasn't received the money", "Why has my card declined", "Help me unblock my PIN.", "I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}728{"query": "What is this random charge of one pound doing on my account?", "pos": "I was overcharged one extra pound!", "neg": ["I'm still waiting for my transaction.", "Is there a reason my payment is still pending?", "A payment is pending", "What businesses can I use this card with?", "How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through.", "How do I edit my details?", "What is the most efficient way to activate my new card?", "Can i make transactions before identity verification?", "Why did I get charged for withdrawing cash?", "Where do I go to fill out the identity form?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}729{"query": "I have a strange transaction for £1 on my statement, what is that?", "pos": "I've been charged an extra £1 and I don't know why", "neg": ["How long does it take for pending to go through", "is there a foreign currencies charge?", "How old do you have to be?", "Why has my card declined", "The exchange rate was messed up from the ATM", "The exchange rate you are using is really bad. This can't possibly be the official interbank exchange rate.", "Can I update my details?", "\nI can't seem to be able to use my card\n\n\n", "There is a payment with my card which i definitely did not make by me .Never seen that it before.", "I don't know where the top-up verification code is."], "instruction": "Given an online banking query, retrieve another query with the same intent"}730{"query": "I just checked my statement and saw a $1 charge, why is it there?", "pos": "I was overcharged one extra pound!", "neg": ["I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?", "My top-up appears to be pending.", "Can my salary be received and transferred to my current currency in my country?", "Is it possible someone has access to my card? I noticed that there are a couple of payments in the app I'm sure I did not make. Can you find out what's going on here?", "Why was I unable to complete my transfer?", "my google pay seems to be acting up.", "Hello, I'm a brand new customer and tried topping up for the first time today. It has been pending for half an hour and doesn't seem to be working. Please resolve this.", "Can I start an account for my kids?", "Which currencies will you exchange?", "I need to transfer some money, can I use my credit card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}731{"query": "Why would there be an extra charge on my app?", "pos": "I was overcharged one extra pound!", "neg": ["i live in portugal. do you operate here?", "How can I order a card?", "Why do you need so much information about me", "What is going on with it saying my card payment was declined?", "Will I be able to top up by cheque?", "My card didn't work at the ATM in Notting Hill.  Is my card working?", "Why doesn't my card work for any transactions?", "I don't have the device I used to log onto the platform so I can't access it.", "I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?", "I question today's exchange rate for rubles into pounds. I was hoping for a better return."], "instruction": "Given an online banking query, retrieve another query with the same intent"}732{"query": "I've been charged an extra £1 and I don't know why", "pos": "I was overcharged one extra pound!", "neg": ["I made a mistake and need to cancel a transfer.", "I tried to buy something online but my funds were transferred back to my account. What is happening?", "I need to change my personal details in my account.", "I just got an error message saying my transfer is not possible? Why is that? I've transferred money before and it worked without problem", "I've been waiting since Friday, where is my money?", "What are the steps to get my card back that was kept by the ATM?", "Hi, I made a transfer from France two days ago and thought it would be here by now. Can you give me an update please?", "I would like to cancel a purchase.", "Why is my card being declined when I try to do a top-up? How can this be immediately resolved?", "I would like to top up my account with a bank transfer, is that allowed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}733{"query": "My last ATM request did not go through due to a declined card. Please cancel the request on my account.", "pos": "What is the reason my cash withdrawal is still pending?", "neg": ["i made a payment with my card and was charged a fee, why would you do that", "I no longer want to transfer funds, can we cancel that transaction?", "I need several cards per day. And I need to be able to throw away all of the cards I make.", "What is the estimated wait time on a US transfer into my account?", "Any charges applicable for new card?", "I tried entering my passcode and it isn't working. Can you help?", "Why can't I transfer to an account?", "I thought you guys offered free transfers. Why was I charged?", "I cancelled my card payment", "Please help me, its urgent. Someone has withdrawn money from my account as few hours before my wallet has been. Now i want to stop withdrawal of more money."], "instruction": "Given an online banking query, retrieve another query with the same intent"}734{"query": "Hello. I looked at my account and see that a transaction I tried to do is pending, but I did not complete that transaction. When I was at the ATM, the machine declined my card. Can you make sure that transaction does not go through because I definitely did not receive the money.", "pos": "I made a deposit in the ATM and it has not cleared", "neg": ["I got notified that my top up has been reverted. Why?", "What is the cost and time frame of getting a new card?", "Will you charge me more if I top up with an international card?", "Currency exchanges have any extra fees?", "What is the reason my payment was not accepted?", "Can I choose my card scheme?", "What do I do if I do not recognise a cash withdrawal?", "My money hasn't been transferred yet.", "Is there a fee to order a physical card?", "I don't understand why my payment was declined. I thought everything was ok."], "instruction": "Given an online banking query, retrieve another query with the same intent"}735{"query": "Why is my withdrawl to cash still pending?", "pos": "I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money!", "neg": ["My app says I made a withdrawal, but I didn't.", "why are all my identity details required", "What is the refund process?", "I would like to change to a different currency.", "Please help me find my top-up verification code", "I made a transfer to my friend earlier and she hasn't received it yet.  What's the hold up?", "Why is  my  top  up for  my  new account  not  instant", "Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.", "What is this extra fee?", "How long will an urgent transfer from China take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}736{"query": "I tried to access money earlier but the machine seems not to be working. After looking, the transaction actually shows to still being process. Can you find out what is going on here? I don't want to be charged for some money I never got.", "pos": "My account shows up as pending after I received cash from the ATM earlier.  How can this be still pending? I've got the cash already.", "neg": ["I was informed that transfers were free. I noticed I have a fee but why?", "Where do I have access to a virtual card?", "I have a direct debit on my records that is strange and I need help.", "Why can't I see my funds after I topped up?", "What is the process to link the new card?", "If my top-up didn't transfer, what went wrong?", "I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it", "I'm having problems making a transfer to another account. I keep getting a declined message. I know that the information I'm putting in is accurate because I have checked it more than once.", "How can I make my card ready to use?", "Why is there extra cash in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}737{"query": "How long will my cash withdrawal take", "pos": "Explain pending transactions.", "neg": ["Why am I being charged certain fees? I noticed a fee after I withdrew some money for groceries earlier today.", "I am not supposed to be charged a cash withdrawal fee, but I was.", "ATM is broken. It did not give me the full amount (30 pounds.)  I'm standing here with only 10 pounds and it's telling me it gave me 30 pounds. I need assistance now!", "How are foreign exchange rates determined?", "Hey, I'm buying a flat and I need my mortgage to go though. However, every time I check I get an error message. Is there any way you can help me with this transfer.", "Why do I have a charge for an ATM withdrawal? I thought these were free?", "Why did I have to pay extra because I paid with my card?", "I tried to buy something and it was declined and my transfers keep getting declined, Why?", "I can't get my Google Pay Top to work. Are there any issues on your end?", "On a card payment, why is there a fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}738{"query": "Why is my cash withdrawal pending?", "pos": "My cash withdrawal says pending, why?", "neg": ["I left my phone at the hotel.", "How do I know it is a Mastercard ATM?", "How do I re-order a damaged card?", "The wrong exchange rate was used when I purchased an item.", "Where do I get a disposable card", "you got the exchange rate wrong for my cash withdrawal", "Where can I order a card?", "I need to update my demographics.", "Can I use visa or mastercard with your service", "why do i need to verify the top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}739{"query": "Why is my ATM withdrawal still pending?", "pos": "How do I get my cash withdrawal to show?", "neg": ["Where are the Mastercard ATMs?", "i don't see the top-up verification code anywhere", "How many top-ups am I allowed to do?", "Why is  my balance not updated?", "My cheque is taking a while", "Is there a place to check for fee for payments? I feel like I'm getting charged too much at times.", "Who can I speak with regarding a lost card?", "Can you help me transfer funds from another bank account to this account?", "What is the top-up limit on my cards?", "When will my transfer move from pending to confirmed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}740{"query": "How long will my ATM withdrawal be pending?", "pos": "I have withdrawn cash from the ATM but it is showing in my account as a pending transation. Why is this?", "neg": ["I want to get a new card before my current one expires, how much will it cost me and how long will it take to get here.", "I cannot get my virtual card to function.", "Why was my ATM withdrawal cancelled?", "What do I do if I do not recognise a cash withdrawal?", "I recently deposited some money into my account, but it still isn't showing up. What's going on?", "My card would not work at a shop.", "Has my top-up been cancelled?", "I am seeing and extra 1$ charged to my account and wanted to know about it.", "I would like to top up via credit card, which credit cards do you support?", "There is a payment I don't recognize"], "instruction": "Given an online banking query, retrieve another query with the same intent"}741{"query": "Should my cash withdrawal still be pending?", "pos": "I tried to get some with-drawls but the machine didn't work. The transaction still seems in progress.Seems like  something is wrong,I don't want to be charged for Transaction i did not make.", "neg": ["Will you charge me for exchanging foreign currencies?", "When will I see my cash, since I already deposited my check?", "Hello-Can you please help me get a refund from this merchant?  I ordered a product and would like to return it. I have been unsuccessful in getting the merchant to return my request for the past several days.  I understand it can take up to 45 days to process the dispute and issue a refund, however, if this can be expedited faster it would be very helpful to me.", "My salary is in GBP, do I need to exchange it before putting it into my account?", "Why has my top-up been reverted?", "I am still waiting for the cash to be returned from a cheque I deposited!", "I think my card is lost.  What do I do?", "What exactly is the exchange fee?", "How do I exchange currencies using the app?", "i tried to withdraw money but was told i didn't have funds"], "instruction": "Given an online banking query, retrieve another query with the same intent"}742{"query": "I tempted to get some money out of the machine earlier and it did not work.Looking now, the transaction actually shows to still be in progress. I would certainly appreciate someone look into this and let me know what's going on. I definitely do not want to be charged for money I never received.", "pos": "When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM", "neg": ["Is my card activated?", "Which fiat currencies are supported by you?", "I did not charge my account for that transaction.  That's an error.", "Where is the closest ATM to me?", "When will my card be here?", "Is there any way for you to find my card?", "I want to reactivate my card, I found it after thinking it was lost.", "I already made a transfer and want to cancel it, how do I do that?", "Why does my transfer keep generating an error message?", "How much would it cost me for a bank transfer to top up my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}743{"query": "I took out some cash from the ATM but it is still showing the transaction is pending.", "pos": "Why is my cash withdrawal still showing as pending?", "neg": ["Is there a fee to top up by bank transfers?", "is there a way to see where funds come from", "How can disposable cards be used?", "I was only given $20 when I tried to get $100", "Can I update my details?", "I should not have been charged a fee for cash withdrawal.", "Why hasn't the transaction I did arrive yet?", "WHAT IS THE SOLUTION OF THIS PROBLEM", "How can I open an account for my children?", "I have a new card and I need to activate it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}744{"query": "My atm withdraw is stillpending", "pos": "my cash withdrawal has not come out of my account yet.", "neg": ["How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet.", "I needed cash from the ATM but I couldn't get it.", "Where can I find how to change my name?", "I have exceeded all my PIN tries", "I deposited money but my balance hasn't been updated yet.", "Do you have the option for a disposable virtual card?", "Is there a fee for topping up by charge card?", "Can I add other people to my account, so they can top up?", "What do I do if I detect fraudulent use on my car?", "Hi, I lost my phone yesterday, what can I do to stop someone using my account on it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}745{"query": "Hello, I tried to take out some money out of the ATM, but it's still showing that it's pending? I really don't want to be charged for this.", "pos": "I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.", "neg": ["my card details could be stolen, as i didnt make these transactions", "I still do not see the cash deposit in my account from last week. Why?", "What is the length of a transaction completion?", "what documentation do I need for the identity check?", "When will I get my card shipped to me?", "What's the card you sent me's tracking number?", "Hi, I have withdrawn cash from the ATM on holiday and i guess withdrawal amount has been overcharged. I did it as i was not aware of these charges.", "Can I use top-up with Apple pay?", "What countries do you operate in?", "I did not receive the correct amount of cash."], "instruction": "Given an online banking query, retrieve another query with the same intent"}746{"query": "My cash withdrawal says pending, why?", "pos": "The transaction for the cash I pulled out of the ATM earlier is pending in the app, but how if I already have the cash?", "neg": ["Can I automatically top-up when traveling?", "Do all businesses take this card?", "There's an extra fee on my statement, why is that?", "How do I update my address?", "How do I delete my account? I am dissatisfied with the service.", "How is my PIN sent?", "How long do transfers to international banks take? I made one to france a couple of days ago, but it's still not there.", "I noticed that i got charged extra for using the card.", "Where's the button to top up with a cheque?", "Can I get support?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}747{"query": "So earlier I went to an ATM and got cash. But when I checked the app, it states that the withdrawal is pending. How can that be when I have the cash on me?", "pos": "Why does my account show as pending a cash withdrawal from the ATM that I have already made?", "neg": ["Using international ATMs messes up the exchange rate.", "I can't use my card for anything", "My payment has been declined several times.  Can you help me?", "A few hours ago I made a bank transfer from my UK account but I don't see that it has arrived.   Can you check and see if all is ok please?", "How can I order a card?", "Where are your cards delivered to?", "Do international transfers take longer?? I made a transfer from France 2 days ago but it's still not there yet...", "I've been to several different countries, can I exchange the cash with a discount for a large transaction?", "The wrong exchange rate applied to my cash withdrawal.", "What reasons would cause my card payment to be cancelled?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}748{"query": "I took out money from the ATM and it's still showing as pending?", "pos": "Why is the cash transaction still showing as not completed?", "neg": ["How do I initiated a bank transfer to top up?", "Why is my identity verification process not working?", "I don't recognise a Direct Debit payment", "I don't recognize this debit transaction in my billing statement?", "I don't know where this debit transaction on my statement came from.", "Can I link your physical card", "I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card.", "am i able to receive my salary this way?", "Is my account accessible even though my verification of my identity has not passed yet?", "What retailers accept my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}749{"query": "My cash withdrawal isnt showing on my account", "pos": "If I have already completed a cash withdrawal at an ATM, is it normal for it to show as a pending transaction on the app?", "neg": ["My PIN has been blocked.", "My bill shows the same charge more than once", "Someone mugged my and stole everything.  I can't use the app.  What should I do?", "please help my transfer go through", "My statement has not shown my refund.", "Where can I check to see where the money in my account came from?", "Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.", "There is a €1 extra fee in my statement", "Somebody used my card without my knowledge!", "There must have been a mistake, why was I charged an extra pound?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}750{"query": "I have withdrawn cash from the ATM but it is showing in my account as a pending transation. Why is this?", "pos": "What should I do if I see a withdrawal is pending?", "neg": ["My card payment has been stuck on pending. What is the problem? It should have gone through by now.", "When are you going to transfer the money?", "Did a WD earlier at an ATM.  The amount showing in the App is more than I got though.", "Now that I have my card, how do I connect it to the app?", "How do I track the card you sent me?", "Could you tell me why my cash withdrawal was declined?", "I did a transfer to my account, but it hasn't shown up", "I'm confused as to why my transfer is still listed as pending on the website.", "Can I change my PIN at any ATM?", "Can I change my PIN on holiday?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}751{"query": "how long until a cash withdrawal will show on my account", "pos": "Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this?", "neg": ["I was just going over my transactions for the past couple of months and noticed a large type charge that I know I did not make. Even though it's been a while can I please still dispute this?", "Activate my card", "How old do my kids need to be to use your service?", "Do I need to verify my top-up card?", "i don't see the top-up verification code anywhere", "Why is the fee for taking money out so high?  I feel I was overcharged and I would have never used this ATM if I would have known ahead of time.", "How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.", "Can I get a new card in China?", "Please help! I need a refund on a transaction on something I bought and I need the refund right away!", "Where do I find our how to get a physical card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}752{"query": "How long before I can see that my cash withdrawal has taken place?", "pos": "Why is my withdrawal from the ATM still showing as pending?", "neg": ["Where can i top my card for free?", "Is my card broken? I can't get cash out of the ATM", "Dude I put money in the ATM last week but it ain't there! I need the money now figure this out!", "Why can't I withdraw funds from my account?", "I thought you guys offered free transfers. Why was I charged?", "How many ATMs will take this card?", "Is it possible for me to change my PIN number?", "I did a transfer and was charged a fee that I shouldn't have been!", "Why hasn't my transaction completed?", "Can you give me the restrictions of the disposable cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}753{"query": "Why does a cash withdrawal show as pending?", "pos": "What does pending mean on a cash withdrawal?", "neg": ["My account seems a bit off and getting weird charges.", "Do you have a list of businesses that accept this card?", "I have a payment in my statement that is off", "Someone might have had access to my card.", "Has my top-up gone through?", "How can my friend pay me?", "How long will the $1 charge show as pending?", "Can I set automatic top ups?", "Is it possible to change from AUD to GBP?", "Who do I contact if there is a direct debit that I did not create."], "instruction": "Given an online banking query, retrieve another query with the same intent"}754{"query": "Why is a transaction still pending?", "pos": "I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "neg": ["Where do I get a virtual card?", "I made a cash deposit and the balance wasn't updated.", "My purchases from this morning are showing up as payment pending. Can you tell me why?", "Will you help me unblock my pin after putting in the wrong pin too many times?", "How can correct Top up with the app to work correctly?", "What should I do if the atm eats my card?", "How much will I be charged for exchanging foreign currency", "I am so angry right now!  I went to the ATM and did not get the correct amount of money I chose to withdraw.  How could this happen?  I need my money and want to know how I can get it ASAP!", "I made a payment a while ago and it is still showing as \"pending\" in the account. How long will this payment take to complete?", "My money hasn't been deposited yet. When will it be?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}755{"query": "My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.", "pos": "my cash withdrawal has not come out of my account yet.", "neg": ["Hello, there was an error while attempting top-up with my card this morning. I was able to use the card two days ago with no issues. Could you please assist?", "I can't get the ATM to give me any cash", "What can I do to verify my card?", "Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost.", "What do I do if I got the wrong amount at the ATM?", "If I want to select a new PIN what do I do?", "Can I have a refund for one of your products?", "For what reason did my top-up fail?", "Why on earth is the exchange rate so bad?   Can I get a rate closer to the actual interbank rate?", "They is a payment I don't recognize on my statement."], "instruction": "Given an online banking query, retrieve another query with the same intent"}756{"query": "how long will my cash withdrawal be pending for?", "pos": "I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?", "neg": ["How long should it take for my top-up to finish? I've been waiting a while.", "I am planning activating my card was it possible?", "I heard you have an auto-top up option, where do I find that?", "There's a $200 withdrawal on my statement that seems fishy to me.", "Where is the top-up verification code located?", "I can't log into my account because I lost my password", "What do I owe for a new card?", "My card payment has the wrong exchange rate", "Is there a reason why my virtual card won't work?", "Cancel my transfer, please."], "instruction": "Given an online banking query, retrieve another query with the same intent"}757{"query": "I'm concerned because my cash withdrawal is pending.", "pos": "I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "neg": ["why was a transfer declined", "Can I use google play as my primary app to Top up?", "How can I open an account for my children?", "Disaster, I've totally forgotten my passcode, can you help me?", "I attempted to enter my pin to many times.", "I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges!", "Help!  I forgot my password.", "I see a fee that I think was charged because I paid by card.", "Which fiat currencies are supported?", "Where can I find the auto-top option?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}758{"query": "Why would a cash withdrawal be pending?", "pos": "Cash withdrawal has been pending, why is it so?", "neg": ["How will I know when I can use the auto top-up feature?", "The ATM did not give me my card back?", "How can i make my card active?", "What should I do once my card expires?", "I've been trying to make a transfer and it hasn't gone through. Now I am receiving an error message.  What is the problem?", "What does it mean if my top-up has not gone through?", "Shopping on line I was declined when trying to buy something.", "There seems to be a couple of payments listed in the app I know weren't made by me. Is there a possibility someone has access to my card? Can you find out what's going on?", "Why have I not yet received my virtual card?", "My card is about to expire, what do I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}759{"query": "There is a withdrawal waiting.", "pos": "I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "neg": ["A duplicated payment was made for something.", "I don't remember my passcode?", "I have a service fee that I've never seen before. It showed up after I bought something from an international seller online.", "after going over my transactions for the last couple of months I noticed a pretty large charge that I know I did not make. I know it's been a while but can I still dispute this charge?", "Am I allowed to transfer money to a beneficiary?", "I want a real card", "Why have I been charged for pulling cash out of my own account?", "Tell me if there is a top-up limit.", "I want to revert a transaction I did this morning", "What is the procedure for me to get more cards on my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}760{"query": "How long will it take for my cash withdrawal to no longer show as pending?", "pos": "How do I get my cash withdrawal to show?", "neg": ["I want to know which currencies and cards are supported, can you provide a list?", "Can I exchange currencies with the app?", "Show me how can my friends top up my account.", "Please tell me why I was charged additionally when I used the card.", "How would I use a bank transfer for topping my account?", "I'd like to make a SEPA transfer to my account, but will I be charged?", "Can you help me find the virtual card?", "My purchases from this morning are showing up as payment pending. Can you tell me why?", "how many transactions can go on a disposable card?", "Is there a cash withdrawal fee? Because I just got charged?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}761{"query": "I needed cash today, so I used another provider's ATM, and when I attempted to withdraw, it declined. I just checked it out and I'm still showing my account with that amount pending! I didn't take any money out, it was declined, so I don't want that to be processed as a withdrawal.", "pos": "I have the cash already, my account still shows up as pending.  How can my account be still pending?", "neg": ["A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.", "I believe my top up is still pending", "I'm on vacation in Europe but I desperately need to change my PIN. Can I do this from abroad?", "My card is about to expire.  Are there any costs with a replacement card?  How quick do you mail it to me?", "What does it cost to receive a SEPA transfer?", "I sent some money and the account hasn't recived the transfer I made.", "Why are the payments being declined on my new card?  I tried several times to use my new card to pay for my gas at the Shell station in my neighborhood.  I am very distressed about my new card not working.", "Can I tell if my top off didn't work?  It doesn't seem to have.", "the money i transferred didnt arrive", "Why has my beneficiary been denied?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}762{"query": "When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM", "pos": "Hey, I tried to withdraw some cash earlier and it's saying it's pending? Will I be charged for this?", "neg": ["I'd like like to know where I can order a virtual card?", "Why has my payment been reversed?", "My card won't work right now.", "Can an apple watch be used to tup-up?", "Can I top up my balance with a cheque?", "Who do I make a check out to if I want to top off my account?", "Can you tell me what the cash withdrawal is in my statement?", "Will you guys do Visa or Mastercard?", "I requested a refund from Next because the dress I purchased had three arm holes. They said they sent the refund last Wednesday which is nearly a week ago and I still don't have it.  Why not?", "I made a cash deposit to my account but i don't see it"], "instruction": "Given an online banking query, retrieve another query with the same intent"}763{"query": "Why is the cash withdrawal under pending?", "pos": "Its been several days and my cash withdrawal is still pending. Why?", "neg": ["can i use my app to get a virtual card", "How do i access the auto top-up option?", "So, my transfer is showing as pending, when will it actually go through?", "For adding money, which currencies do you accept?", "I need to get a disposable virtual card?", "My new card has arrived, what's the activation procedure?", "I need to transfer money into my account, and I don't know how to do that.", "Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?", "My Identity verification hasn't passed yet is it possible to use my account?", "Can I quickly send a transfer from China?  How long will it take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}764{"query": "I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?", "pos": "I tried to withdraw cash at an ATM in the city center but my card was declined. The transaction is still showing up as pending - please cancel it!", "neg": ["How long will a transfer be pending for?", "Please check the exchange rate for my payment last Saturday. I believe I have been overcharged.", "Can I transfer money to my card via bank-transfer?", "The amount of cash I received was not the full amount", "If I ordered my new card last week, how much longer should I wait to receive it?", "Is there an additional cost to exchange currencies?", "How do I top up my account with a bank transfer?", "Can I use top-up with Apple pay?", "My pin needs unblocking, unblock it please?", "Why isn't my id verifying?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}765{"query": "Why does it still charge me even though I was unable to withdraw money from the ATM?", "pos": "Please cancel the latest ATM charge on my card as my card was declined earlier today and I did not receive that cash.", "neg": ["Why do I have a charge for an ATM withdrawal? I thought these were free?", "How do you determine exchange rates?", "I tried using my credit card with top up but it didn't work! I thought it was supposed to?", "How much money can I withdraw before fees? I noticed a fee on my card but I didn't think I had hit the limit of how much I could withdraw in a month.", "I got an cancellation error when I was topping up.", "Why can't my ID be verified?", "Do you charge extra for exchanging currencies?", "I don't think I made this transaction on my statement", "I think my pin has been compromised, what do I do?", "why do I have to show my ID"], "instruction": "Given an online banking query, retrieve another query with the same intent"}766{"query": "How is my ATM deposit not available yet?", "pos": "I made a cash withdrawal and it is still listed as a pending transaction.", "neg": ["How long before a check I send clears?", "What should I do if my card doesn't work?", "What types of fiduciary currencies are supported for tenure and exchange?", "Why does it show that my transfer is still pending?", "What's the limit on total number of cards I can have?", "Which ATMs am I allowed to get money from?", "Am I able to use Apple Pay?", "Why am I being charged more on exchange with things I bought abroad?", "I got cash abroad and the exchange rate applied is wrong", "Why was I charged an additional fee when paying with card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}767{"query": "My cash withdrawal shows pending, why?", "pos": "I got some cash in the ATM but its still pending", "neg": ["I'm having an issue with transaction. I topped up my account and saw it went through, but that was a few days ago and the money isn't in my account any more. What's up with that?", "What is the verification process used for?", "Can I get information on topping up?", "In regards to top-ups, can I do them via Google Pay?", "I haven't received my virtual card yet, do yo know why?", "I am not satisfied with your company.  Close my account.", "Can I auto top if I'm low on funds?", "Why didnt my top up go through", "I purchased something while traveling, and the exchange rate applied was wrong.", "How long do transfers to international banks take? I made one to france a couple of days ago, but it's still not there."], "instruction": "Given an online banking query, retrieve another query with the same intent"}768{"query": "I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.", "pos": "How long will it take for my cash withdrawal to stop pending", "neg": ["My top up card needs verification and I don't know how to do it", "Card payment is still pending, why is that the case?", "The ATM did not give me as much cash as I requested.", "How do I link one of your card that I already have?", "How can i get new card?", "I can't log in with this passocde", "What is the length of time for one of these items to come to the U.S?", "I had an unexpected fee", "I want a Mastercard, instead.", "I need my card as quick as possible"], "instruction": "Given an online banking query, retrieve another query with the same intent"}769{"query": "i withdrew cash and dont see it reflected on the balance", "pos": "My withdrawal is pending, why?", "neg": ["Is there a fee for topping off a US card?", "Why am I seeing a direct debit thats not mine?", "tell me how I can order my card.", "I want to know how to transfer money with my credit card", "Help me order my card.", "I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds.  What is that for?  Is it fraud?", "There must have been a mistake, why was I charged an extra pound?", "How much are the fees for adding funds using an international card?", "Is the PIN sent in another message?", "Why did my top-up fail?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}770{"query": "The cash I got at the ATM is still in my account.", "pos": "Do you know when the withdrawal will show?", "neg": ["What is the reason I got rejected for using my disposable virtual card to pay a subscription to the gym?", "Why has my card been charged an extra pound?", "I would like to report an issue with my product and want to get it refunded", "My card is needed soon", "I was given the wrong exchange rate when getting cash", "Is American Express supported for adding money into my account?", "Is there a place to check for fee for payments? I feel like I'm getting charged too much at times.", "Am I allowed to change my PIN anywhere?", "Is there something wrong with my top up I did an hour ago? it's still pending. I need that money, i cant afford to wait or have it come back to me.", "My card payment was cancelled it seems."], "instruction": "Given an online banking query, retrieve another query with the same intent"}771{"query": "My withdrawal is pending, why?", "pos": "So much time has gone by, the pending status shouldn't still be there shouldn't it?", "neg": ["how long will it take for my transfer to stop pending", "Please give me a Mastercard instead.", "I think I have an extra transfer charge.", "In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?", "I've used my account frequently over the last month to manage my payments from abroad for my new place. I noticed that my fees have suddenly increased. As a frequent customer, shouldn't I be rewarded rather than suddenly being subject to a new fee?", "When I got cash the exchange rate was wrong", "I live in the US and I would like to get a card. How do I go about getting one?", "Is there a fee for a SEPA transfer", "I've been waiting for a pending transfer to go through for a while now, and don't see any reason why I've been waiting this long.  I know that I have the correct account details, so that isn't the problem.", "I can't see a verification code anywhere"], "instruction": "Given an online banking query, retrieve another query with the same intent"}772{"query": "Can you let me know why my cash withdrawal is still pending?", "pos": "What is a pending cash withdrawal?", "neg": ["How can I find out where the funds are flow?", "Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up?", "I would like to invalidate my account.  I am very disappointed with your services.", "There is no way for me to prove my identity.", "It seems I've suddenly been charged for my recent ATM cash withdrawal. What's up with that? I though withdrawals are free, you never charged me so far!", "The card payment didn't work", "Why is the exchange rate on my card payment different than I expected?", "If I top up by transfer, am I going to be charged?", "I enetered the wrong information, I need my account unblocked How do I do that?", "Is the card welcomed by everybody?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}773{"query": "How are cash withdrawals pending?", "pos": "withdrawal pending meaning?", "neg": ["I sent a payment but it isn't showing up in the app", "Why is verifaction required for my Identity?", "Why was I not allowed to do a transfer to a beneficiary?", "My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do?", "What are the restrictions of the disposable cards?", "Do i have to top-up with my credit card before I can transfer?", "What should I do if I don't know my password?", "I want to change my account details.", "Why does my transfer keep failing? I've tried 5 times and they all failed.", "Hey I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It's not that difficult to transfer money to another country in 2018 is it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}774{"query": "What is the reason my cash withdrawal is still pending?", "pos": "I tried to withdraw cash at an ATM in the city center but my card was declined. The transaction is still showing up as pending - please cancel it!", "neg": ["is it just visa or can i also use mastercard?", "Can I choose my card scheme?", "Why was I charged an additional fee when paying with card?", "What do I do if I have forgotten my passcode?", "What ATMs use this card?", "Why is it taking so long for my pending transaction to post as cleared?", "Will I be charged for adding money by transfer?", "how is it possible to add another card to account", "I bought something in another country but the exchange rate is wrong", "I did a money transaction and the recipient doesn't see it"], "instruction": "Given an online banking query, retrieve another query with the same intent"}775{"query": "I made a cash withdrawal earlier and it's showing as pending.  What does that mean?", "pos": "My cash withdrawal is showing as pending, why?", "neg": ["Why is a transfer I have still pending?", "I need to change my home address.", "Hi, status of one of my card payment is still pending from a while. Please let e know how much time it will take to complete.", "why has a transaction to a friend been delayed?", "Hi, I lost my phone yesterday, what can I do to stop someone using my account on it?", "How can I change my account details?", "My cash withdrawl has the wrong rate of exchange.", "I bought something with my card and I was charged a fee", "Is there a way to use this app with a disposable virtual card?", "How do I link a new payment card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}776{"query": "I am not seeing recent cash withdrawal on my account.", "pos": "I didn't receive my money earlier and it says the transaction is still in progress. Can you fix it?", "neg": ["My card is no longer lost. How do I enter it back into the app?", "Why is my balance still the same after a cheque deposit?", "How do I activate my card to start using it?", "Change my pin?", "I have an unfamiliar direct debit in my statement.", "I want to add money to my international card, so are there any fees charged to do this?", "I no longer have my phone, what should I do?", "Can I open up an account for my child?", "I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!", "Can you help me with proving my identity?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}777{"query": "What should I do if I see a withdrawal is pending?", "pos": "How long until I see a cash withdrawal?", "neg": ["When I use my card, it says decline?", "After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.", "There is a fee for a transfer, please explain that to me.", "Can I change my PIN at any ATM?", "Why hasn't my cash been deposited yet?", "After my checque or cash deposit, my balance didn't update.", "I see cash withdrawal activity in the app that is not mine.", "Where do I unblock my PIN?", "My payment was stopped", "Can I get a new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}778{"query": "The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why?", "pos": "Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this?", "neg": ["What do i do to get a physical card?", "How simple is it to transfer money into my account?", "I paid with card and was charged a fee that shouldn't be there!", "When will my transfer move from pending to confirmed?", "Payment I did not make.", "Are there downsides to using a disposable virtual cards?", "I was attempting to top up with my card but the money has vanished!", "How much does it cost to get more cards?", "A transfer was not allowed to an account.", "What's the deal with verifying the top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}779{"query": "I tried to get some with-drawls but the machine didn't work. The transaction still seems in progress.Seems like  something is wrong,I don't want to be charged for Transaction i did not make.", "pos": "Explain pending transactions.", "neg": ["Make me understand why I am charged an extra fee when I use the ATM.", "How long is a delivery to the US?", "I would like to use top-up with my Apple Pay.", "Can I open an account for my children?", "The payment I made with my card is not showing up.", "Can I get more cards just incase?", "I am on vacation in Spain and need to change my pin.", "Why has my transfer been declined?", "Why should I have to prove my identity?", "i need to trace a deposit"], "instruction": "Given an online banking query, retrieve another query with the same intent"}780{"query": "So much time has gone by, the pending status shouldn't still be there shouldn't it?", "pos": "Why is the cash withdraw I made shown as pending?", "neg": ["The app doesn't think it's me.", "I was unable to activate my card.", "The transger I tried to make failed.", "Top up did not work on the app.", "When will my money be in my account?", "Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?", "Why does a top- up need to be verify?", "My card appears to have never arrived?", "use my credit to add money", "why do I have an unknown payment?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}781{"query": "I Withdrew cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I received the cash already?", "pos": "Why is the cash transaction still showing as not completed?", "neg": ["There is a Direct Debit that looks suspicious.", "When I withdrew money from my account the other day, I noticed that there was a fee.  I didn't think that there were any fees for withdrawals...?  How much will I be charged?", "What locations allow me to withdraw money?", "Why did withdrawing money cost me extra?", "I just topped up, and the app denied it.", "I'm not sure what to do about the PIN, because I don't have one yet.", "Why did my transfer to a beneficiary fail?", "Please tell me if I'm going to be charged for sending out more cards?", "How do I get a refund for an item I bought?", "How do I access the option to top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}782{"query": "How long until I see a cash withdrawal?", "pos": "What is a pending cash withdrawal?", "neg": ["If I can, I would like to get both Mastercard and Visa from you.", "Is auto top up a provided service?", "Why do we need to verify top-up?", "I did not get the right exchange rate while getting my cash out.", "I recently bought an item using my card and I was charged an extra fee why is this?", "I can't get the ATM to give me any cash", "I have trouble proving my identity.", "Verify top-up card help?", "why did i only get 20.00", "How can I receive my salary with a different currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}783{"query": "What does it mean to have a pending cash withdrawal?", "pos": "my cash out is still pending", "neg": ["Can I schedule future top ups?", "I'm having money transferred from Europe, how long will this take?", "The balance hasn't changed yet after depositing a cheque with some money.", "I would like to cancel my purchase.", "I lost my wallet and all my cards were in it.", "The top-up card is verified how?", "Help me order a new card that's going to be expired soon.", "I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening?", "Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank.", "My card couldn't pay in a shop."], "instruction": "Given an online banking query, retrieve another query with the same intent"}784{"query": "My ATM withdrawal is taking forever", "pos": "When will the cash that I put in the ATM be cleared from pending status?", "neg": ["how do i get a new card", "Why is my top-up pending?", "I sent some money to somebody a couple of hours ago, and they still have yet to receive it.  They really need the money, how much longer are they going to have to wait?", "What do you need for the identity verification", "My card seems to not be working at all.", "I just made an order and noticed an extra fee. Why have you charged me this without informing me?", "Please explain to me the process of getting a virtual card.", "There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound.", "How can I add money automatically?", "There's a payment showing in the app today even though I have not used my card at all. I want a refund."], "instruction": "Given an online banking query, retrieve another query with the same intent"}785{"query": "My account says a withdrawal is pending - why can't I take cash out of the ATM?", "pos": "How long does it take for cash withdrawals to hit my account?", "neg": ["Please help me with the activation of the new card.", "What is the process for activating my new card?", "I bought something and I take issue with the exchange rate applied.", "I purchased something and the seller hasn't received the money yet, but it has been deducted from my account.", "When will I see an updated balance after a transfer?", "Why does top-up need to be verified?", "There seems to be a couple of payments listed in the app I know weren't made by me. Is there a possibility someone has access to my card? Can you find out what's going on?", "I hope you can help me. Someone has stolen my wallet and now I have noticed that they have been taking money from my account.", "Please, tell me why I can't have the funds I deposited a week ago? I need the money now.", "Why did I have to pay an additional amount when using my card to pay?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}786{"query": "Hae there, I have a transaction that is in progress despite the fact that the ATM was not working, what do I do to avoid being charged?", "pos": "Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received.", "neg": ["Which fiat currencies do you currently support? Will this change in this future?", "I got less money than I asked for.", "where exactly does money come from", "What locations can I get money from?", "Do I get to have one of those virtual cards I've heard about?", "I need to exchange between different currencies, like GBP and USD. Can I do that with your app?", "Can I use my card anywhere?", "There is unexpected money in my account.", "What currency is acceptable for a top up?", "What countries are you issuing cards for?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}787{"query": "Explain pending transactions.", "pos": "Can you please tell me why my cash withdrawal is still pending?", "neg": ["Do you allow currency exchanges?", "How can correct Top up with the app to work correctly?", "Is it free for top ups?", "Why am I being charged fees on some transactions but not on others? What am I missing here? I cannot find where to see the fee structure on my account. Help!", "What is the estimated date for delivery to US?", "Are there any fees if I want to add money using an international card?", "Can you tell me what currencies I can use to add money?", "My funds must be verified", "Can I see where my money came from?", "I need to know what's going on. I was under the impression you offered cryto top up which doesn't seem to be working and money has just vanished from my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}788{"query": "withdrawal pending meaning?", "pos": "If I have already completed a cash withdrawal at an ATM, is it normal for it to show as a pending transaction on the app?", "neg": ["What do I do to unblock my PIN?", "Money was transferred to me and I am unable to see it", "My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?", "why did my account decline a incoming transfer", "How can I use my American Express to add money into my account?", "Explain to me how to verify the top-up card.", "Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?", "My account seems a bit off and getting weird charges.", "can I top up an apple pay?", "I went to look at my top-up and it was canceled, can you tell me why this happend?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}789{"query": "Why do I still have a pending cash withdrawal?", "pos": "Why is the pending status on my cash withdrawal taking so long?", "neg": ["Why was I not able to take cash from the ATM?", "I have been trying to exchange this for crypto but the app won't work could you please help me?", "I need help verifying my identity.", "Can you tell me what currencies I can use to add money?", "What is going on with my cash deposit. I'm looking at my account balance and it is not there. It has been almost a week. Someone better get back to me asap.", "Will you charge me for topping up with a European card?", "My card is missing.  Please help.", "What's the limit for disposable virtual cards?", "What are the currency exchange fees?", "What all is needed for the identity verification?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}790{"query": "The transaction for the cash I pulled out of the ATM earlier is pending in the app, but how if I already have the cash?", "pos": "Why is my withdrawal from the ATM still showing as pending?", "neg": ["What is this extra pound charge for?", "How long until the card arrives?", "Why was my cash withdrawal declined by the ATM?", "Why did the app deny my top-up?", "What was the issue with my topping up?", "I need to get some Euros for my holiday. Am I able to exchange some of my money?", "My beneficiary is not allowed?  Why?", "I noticed my exchange rate was incorrect when I got cash.", "there were two of the same charge to my account", "I need mastercard as well as visa"], "instruction": "Given an online banking query, retrieve another query with the same intent"}791{"query": "If I have already completed a cash withdrawal at an ATM, is it normal for it to show as a pending transaction on the app?", "pos": "What does it mean when a cash withdrawal is pending?", "neg": ["Over the holiday I withdrew cash from the ATM and it seems that I was severely overcharged. Had I known that I would be charged those fees, I would not have used the ATM!", "I saw money was taken out of my account by a seller a while back. I do not recognize the seller, but I'm pretty certain I didn't make that payment. Can you track who the seller is?", "Why is my money not in my account. I have already sent it out.", "Why isn't my pending transfer finished?", "How can you transfer my salary to my correct currency?", "I didn't withdraw cash but I see that transaction on my app", "Why did you revert my top up?", "I lost my phone. Can I use my card without the app?", "I happened to forget my passcode", "How much is it to use my US debit or credit card to top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}792{"query": "Why is the cash transaction still showing as not completed?", "pos": "I made a cash withdrawal and it is still listed as a pending transaction.", "neg": ["Will my other US credit card be accepted?", "Do I have a $1 extra fee on the statement?", "I would like to transfer money into my account.", "Is it possible to purchase more physical cards with my account?", "I did not get the right amount of cash from the ATM.", "What is your maximum top up limit per day?", "How long will it take to receive my money from my transfer transaction?", "Will I receive a new card when mine expires?", "I made a transfer from France a couple days ago and don't see the transaction yet. How long does an international transfer take?", "May I get an account for my daughter?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}793{"query": "How long will a cash withdrawal be pending?", "pos": "What does it mean if my cash withdrawal is pending?", "neg": ["I forgot my code", "Why can't I get cash from the ATM?", "What is the purpose for verifying my identity?", "Help, the ATM didn't give me all the money I requested", "There is a fee for a transfer, please explain that to me.", "Has my top up gone through?", "Would reinstalling the app solve the problem?", "It didn't give me my cash", "Can I increase my top-up maximum?", "What is the procedure for topping up with a cheque?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}794{"query": "I withdrew cash but it still shows as pending?", "pos": "What does it mean when a cash withdrawal is pending?", "neg": ["Are visa and mastercard accepted", "Why was a fee charged to me for transferring money?", "Is there a auto top-up option?", "I have been charged an extra pound!", "I need to know what charges I will incur for using a European card for top up.", "Can I pay with my card anywhere?", "I have a transaction showing up multiple times.", "My cash withdrawal was declined, why?", "Why isn't my refund on my statement?", "How do I verify the top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}795{"query": "Hey, I tried to withdraw some cash earlier and it's saying it's pending? Will I be charged for this?", "pos": "Why would a cash withdrawal still be pending?", "neg": ["There's something wrong on my bill. A transfer fee should never have been added.", "do i need to wait to get my card before getting a pin", "I have a card payment which shows as pending", "Can you explain the various transaction times shown on my statement?", "Can I choose the day it's delivered?", "Why was I charged an extra fee when paying with card?", "can I link a card of yours I already have?", "I've use my accounts all the time to manage my payments for my place abroad that I just got. I now see that I suddenly have new fees.I'm a frequent customer, so why are you charging me new fees instead of rewarding me?", "Where can I find top up by cash deposit?", "I wanted $100 but only got $20"], "instruction": "Given an online banking query, retrieve another query with the same intent"}796{"query": "I have a withdrawal waiting to go through.", "pos": "Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working.  I didn't actually receive the money, but I just checked and it says that the transaction is still pending.  Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money?", "neg": ["my card was frozen due to putting in the wrong pin too much.  how many tries do i have", "My card payment failed.", "What happens when a payment is reverted?", "The app does not believe that I am myself", "It seems that the rate I got is incorrect.", "After I deposited my cash, I still don't see it in my account.", "My phone was stolen yesterday, can you help me with this?", "I have not been able to use this card.", "The ATM shows a withdraw of the amount of money I requested but I didn't revieve that amount in cash.", "Can I use a disposable virtual card for any purchase?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}797{"query": "I have the cash already, my account still shows up as pending.  How can my account be still pending?", "pos": "I tried to withdraw money, but was unable to. Still says that the transaction is pending? Will this money disappear??", "neg": ["Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?", "The app says I got cash from an ATM but I didn't", "I went to the store and tried to make a purchase.  The first time, it was declined, but the second one went through.  But my App shows me that I've already been charged once and the second charge is still pending.  Can you make sure that I'm not charged twice?", "I think the rate that was applied to my purchase using foreign currency is wrong. Help!", "I was mistakenly charged a fee for using my card.", "How can I verify my source of funds?", "What is your check-cashing policy?", "What do I do if my card is stolen?", "I use GBP for my salary deposits. Must I set this up somewhere?", "Is there a Mastercard ATM nearby?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}798{"query": "Why is the cash withdraw I made shown as pending?", "pos": "Is there any reason my cash withdrawal still shows as pending?", "neg": ["How do I replace a card that's going to expire?", "Why are my payments not working and show pending?", "Your company is lame. Shut down all my account services right now.", "I payed with the card and there was an extra fee?", "Do you charge if I use a European bank card for top up?", "How much does each transfer cost?", "how do i cancel my account", "Why was I charged an extra fee when using the card?", "My new card hasn't came in.", "i dont recognise some of these transactions, i think someone has my card details"], "instruction": "Given an online banking query, retrieve another query with the same intent"}799{"query": "How do I get my cash withdrawal to show?", "pos": "There should be a cash withdrawal that I haven't seen yet.", "neg": ["How can I choose between Visa and Mastercard?", "Why was my request for cash declined?", "As my kids get older are they able to get set up with their own accounts?", "What are all the fiat currencies that are supported for both exchange and holding?", "how can i transfer money from american express card", "I need a transfer cancelled.", "I don't have any idea what's going on but all of my transfers keep getting declined. I have double-checked over all of my recipient names and they are correct.", "How do I cancel a recent transfer?", "What is this extra pound charge for?", "Is my transfer pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}800{"query": "What is a pending cash withdrawal?", "pos": "I went to an ATM to get cash, but the app says the withdrawal is still pending. How is that possible when I already have the cash with me?", "neg": ["Why would my payment have been returned to my account?", "I got declined when attempting a transfer", "I would like some more physical cards, what is my limit?", "Why isn't the transfer I made to a friend showing?", "Where can I see where my funds came from?", "I have a transfer that was declined.", "I'm not able to verify my identity.", "I'm in China and really need a new card.", "I've deposited a check in my account but the cash isn't showing as available.", "Where do I find my PIN for my new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}801{"query": "My balance is not what I thought it was following an ATM withdrawal", "pos": "Why would a cash withdrawal still be pending?", "neg": ["Is it possible that my card payment was reverted?", "I'm currently not in possession of my phone, is it still possible to go about things normally without access to the app?", "What's the wait time for European transfers?", "Can I cancel a transfer I made", "My card payment has not been withdrawn from my account", "When shipped to the US how long is delivery time?", "When does my transfer from the US arrive in my account?", "Do you provide currency exchange to Euros?", "I think my phone was stolen. What can I do?", "I cannot try my PIN anymore."], "instruction": "Given an online banking query, retrieve another query with the same intent"}802{"query": "My account says I have money but I withdrew it in cash.", "pos": "What does a pending cash withdrawal mean?", "neg": ["Please help me.  My card is missing.", "Can i top up by card?", "How do I replace a stolen card?", "I was checking my account when I saw a $500 cash withdraw that I know I didn't do.  I have my card so I don't understand how this happened.  Please help me.", "Soon my card will expire, how do I get a new one?", "Since I just got married I need to change my name.", "Is there something wrong with my card payment? It's been pending a really, really long time.", "I do not have my pin yet", "I want to transfer money with my credit card.", "Is there a problem that makes my payments show pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}803{"query": "I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "pos": "Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working.  I didn't actually receive the money, but I just checked and it says that the transaction is still pending.  Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money?", "neg": ["Can the card was sen to me be tracked?", "Hello. Can you help figure out why the recent transfer from my UK bank account isn't showing up?", "I need help finding the verification code on the top up card.", "there is a charge i dont recognize", "I have a payment that is still pending", "I think someone is using my card without my permission!", "I paid with my card so so why was I charged a transaction fee?", "How do I authenticate my top-up?", "May I reactivate my card? I previously reported it lost, but have now found it safe and sound.", "what documentation do I need for the identity check?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}804{"query": "How long does it take for a cash withdrawal to show?", "pos": "How long does it take for a pending cash withdrawal?", "neg": ["Hi, My card is getting declined during top-up. As it urgent, could you please resolve this issue, or guide me with other alternatives if any.", "Can I order a card?", "How can I exchange currencies using your app?", "I notice there's a pending payment on my card.", "make my account go away", "What is the source of the money in my account?", "My statement has not shown my refund.", "How do I go about verifying my identity?", "Who can have access to top up my account?", "There is a refund missing."], "instruction": "Given an online banking query, retrieve another query with the same intent"}805{"query": "What does it mean if my cash withdrawal is pending?", "pos": "Why is the app showing a still pending message on a withdraw that has already been done?", "neg": ["How long will this transfer from europe take?", "Where is the top-up verification code sent?", "I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before.  What exactly are the fees?", "What is identity check?", "How do I get a disposable virtual card as well?", "An extra fee has been added to my card payment is this correct?", "The app has rejected my top up.", "I am entering my passcode but getting an error.", "I'm waiting for the ID verification to go through still, so is it too soon to use my account?", "Is there a specific date i can have it delivered?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}806{"query": "Why does my account show as pending a cash withdrawal from the ATM that I have already made?", "pos": "When will the cash that I put in the ATM be cleared from pending status?", "neg": ["My card didn't work at the ATM in Notting Hill.  Is my card working?", "How do I use disposable cards?", "Hi, I am trying to buy something online, but i think there is some issue in my card. As payment is reverted. Please help me in this as i am facing the same issue from last two weeks.", "Is there a top-up limit?", "Where can I check out the source of available funds in my account?", "What are the currencies and cards that are supported with my account?", "Is there a charge for getting more cards?", "At what age can my children use your service?", "My phone was stolen, what should I do?", "I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now."], "instruction": "Given an online banking query, retrieve another query with the same intent"}807{"query": "I got some cash in the ATM but its still pending", "pos": "Why is the app showing a still pending message on a withdraw that has already been done?", "neg": ["How can I change my password?", "When will I receive a transfer from europe?", "How do I use a cheque to top up?", "how to exchange currencies", "What areas are cards delivered to?", "Hi, Last week I have contacted the seller for a refund as directed by you, but i have not received the money yet. Please look into this issue with seller and help me in getting the refund.", "Do I need to verify my top-up?", "I got an cancellation error when I was topping up.", "Is it possible for a person who lives in the US to get a card?", "I did not make this payment that I see in the App."], "instruction": "Given an online banking query, retrieve another query with the same intent"}808{"query": "Its been several days and my cash withdrawal is still pending. Why?", "pos": "How long does it take for cash withdrawals to hit my account?", "neg": ["Can you help me figure out what is going on with a debit payment that is showing up on my account I am not sure is suppose to be there.", "Can I top up any amount?", "How many different currencies can I have my money in?", "I saw I was charged extra for money I withdrew?", "Why was I charged a fee for using my card", "Editing my personal details", "Is American Express accepted?", "Why is my payment declined? It looked like everything worked ok and my account was fine.", "When will my pending payment finish?", "I added money but my top-up wasn't processed by the app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}809{"query": "What does a pending cash withdrawal mean?", "pos": "I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "neg": ["I hate this company! Can you delete my account?", "What's the procedure for getting a card?", "I noticed a charge for a transfer.  Why is this?  Is it because I did an international transfer?", "I have my card here with me and someone has just made a withdrawal for 500. Please help!", "I'm expecting a refund but it's no where to be seen", "How can my account have money transferred into it?", "Why do I need to verify a top-up?", "When I tried to pay in a store my card din't work", "I need a card reactivation, I had reported my card lost but I ran across it in my jacket.", "You applied the wrong exchange rate while I was traveling outside the country."], "instruction": "Given an online banking query, retrieve another query with the same intent"}810{"query": "Why is my cash still pending that I put in ATM?", "pos": "How long will it take for my cash withdrawal to stop pending", "neg": ["Can I receive payments in another currency?", "I'm going on holiday to France for 6 weeks with my family and the cat, Fluffy.  I just purchased €10,000 from a currency exchange to ensure we don't run short but there appears to be a fee.  What is this for?", "How do you exchange currencies", "I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take?", "How old do you have to be?", "Why are you asking so many questions about me?", "I think I was wrongly charged in a recent transaction when I used my card.", "I paid two weeks ago and just got refunded", "Does your app allow currency exchange from USD to GBP?", "How old do my kids have to be use this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}811{"query": "Can you please tell me why my cash withdrawal is still pending?", "pos": "I didn't receive my money earlier and it says the transaction is still in progress. Can you fix it?", "neg": ["Why can't I complete my transfer?", "can i get a virtual card online", "Help me use American Express to add money to the account.", "I did a transfer and was charged a fee that should not have been charged!", "What is the meaning of a pending payment?", "I want to have multiple currencies in my account if possible.", "I will need a new card because mine is almost expired.  How fast do I get a replacement and what is the cost?", "I am not comfortable verifying my indentity.", "Why is there extra cash in my account?", "How much would an extra card cost?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}812{"query": "There is a pending transaction on my account for when I tried to get money from the ATM earlier and it did not work. Can you fix this?", "pos": "I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money!", "neg": ["I need to know where I can withdraw money.", "i dont recognize a charge on my card", "How can I check if I have received a refund if it is not yet on my statement?", "How can I update my personal information after moving?", "Why is the identity check involved?", "My disposable virtual card isn't working.", "I have my card, when whill my PIN be available?", "Is it possible for me to change my PIN number?", "Why doesn't my card work for any transactions?", "The disposable cards, what are they for?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}813{"query": "Is the cash withdrawal going to show?", "pos": "How long will it take for my cash withdrawal to stop pending", "neg": ["I returned something to a  store but can't see my refund.", "What locations allow me to withdraw money?", "I bought something in another currency, but the exchange rate was incorrect.", "Tell me how to verify a top up.", "I didn't get the all the cash i wanted from the atm", "How do I top-up my card with a cheque?", "What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?", "What do I do if my card is stolen?", "Can I have a duplicate second card?", "Why was my atm withdrawl declined"], "instruction": "Given an online banking query, retrieve another query with the same intent"}814{"query": "My cash withdrawal is showing as pending, why?", "pos": "Why is my withdrawal from the ATM still showing as pending?", "neg": ["Remove my account immediately.", "What kind of charges should I expect to exchange currencies?", "I did not ask for the amount of cash that I received.", "Earlier today I took money out the ATM. After checking the app the amount is so much higher than the amount I received.", "Why was I charged a fee to transfer money?", "What went wrong when I tried to do my transfer?", "I want to know about your refund policy.", "If I ordered my new card last week, how much longer should I wait to receive it?", "I need to dispute a direct debit.", "How can I exchange to EUR?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}815{"query": "I went to an ATM to get cash, but the app says the withdrawal is still pending. How is that possible when I already have the cash with me?", "pos": "When will my cash withdrawal show/", "neg": ["My phone is missing.", "What happened to my Top-Up? It's not reflected.", "If I exchange foreign currency, are there any other charges?", "i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.", "Tell me about the limit for top ups.", "Will you help me unblock my pin after putting in the wrong pin too many times?", "Every ATM I visit is rejecting my card and I don't know why. There should be money on it. Can you check it to see if something is wrong or if I'm doing something wrong?", "Does Apple Watch support the topping-off of my account?", "Why wasn't my payment to beneficiary X approved?", "My contactless is non-functional."], "instruction": "Given an online banking query, retrieve another query with the same intent"}816{"query": "Cash withdrawal has been pending, why is it so?", "pos": "The cash I deposited using the ATM is still pending", "neg": ["Could you tell me about the restrictions that are on the disposable cards?", "I forgot my PIN and now it is blocked.", "How do I activate my card that just arrived?", "What is the reason I got rejected for using my disposable virtual card to pay a subscription to the gym?", "What do I do with my \"decline\" message on a transfer?", "My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?", "is there a charge on withdrawals?", "My Netflix subscription says that there is an issue with my card information, but I thought everything was fine. Why would it be declined?", "Can i have a virtual card?", "I have a cash withdrawal that I do not recognise."], "instruction": "Given an online banking query, retrieve another query with the same intent"}817{"query": "I tried to withdraw money, but was unable to. Still says that the transaction is pending? Will this money disappear??", "pos": "my cash withdrawal has not come out of my account yet.", "neg": ["Why did the transfer fail when I attempted to do it earlier?", "Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet.  Can you check to see if everything okay. Please.", "I want a card, but I'm not in the UK- can I get one still?", "How can I receive my salary in another currency?", "How long does it take to prove my identity?", "Can you tell me what cards and currencies you support?", "I made a purchase earlier today but it is still listed as pending- when will it go through?", "My card is showing multiple charges for the same items on my recent statement. I was wondering what actions of needed to take to fix this issue", "How long does it take transfers from Europe to complete?", "Where's the button to top up with a cheque?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}818{"query": "Why is the app showing a still pending message on a withdraw that has already been done?", "pos": "The cash I deposited using the ATM is still pending", "neg": ["Please tell me why I was charged additionally when I used the card.", "I've used my account frequently over the last month to manage my payments from abroad for my new place. I noticed that my fees have suddenly increased. As a frequent customer, shouldn't I be rewarded rather than suddenly being subject to a new fee?", "What is the minimum age limit?", "Tell me how to top up my account using bank transfer.", "There's an unauthorized direct debit in my app.", "How do I activate my new card", "I see a direct debit payment on my app that I did not do", "I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?", "How do I verify the source of my funds?", "Which ATMs accept this bill of fare ?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}819{"query": "My account shows up as pending after I received cash from the ATM earlier.  How can this be still pending? I've got the cash already.", "pos": "I made a cash withdrawal and it is still listed as a pending transaction.", "neg": ["I have tried to submit a transfer a couple of times now, and for some reason, it continues to be unsuccessful. Do you know why this may be?", "Please can you block the transaction I just sent from my account? It was a payment but I accidently typed in the wrong details and think it might have gone to the wrong place.", "How to edit personal details?", "How do I verify the top-up?", "What is the function of the identity check", "I made a cash deposit to my account but it is not there", "Currently I can't get my card to work.", "I didn't receive the amount of cash I requested for the ATM.", "Is there a list of ATMs that take this card?", "Why didn't my payment process"], "instruction": "Given an online banking query, retrieve another query with the same intent"}820{"query": "my cash out is still pending", "pos": "My cash withdrawal shows as pending still.", "neg": ["How much is the charge to top up via credit card?", "Did you deactivate my card it's not working anymore", "I do not have the information to verify my identify.", "The service here is horrible, I want to delete my account.", "I am out of money in my account and I was wondering if I could do a bank transfer is put more in it?", "There is a payment with my card which i definitely did not do.", "What factors effect the exchange rate?", "Am I able to top up with this cheque I received?", "What do I do if I can't access my passcode?", "Why can't I withdraw funds from my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}821{"query": "Why is the pending status on my cash withdrawal taking so long?", "pos": "I would like to know why a withdraw I made for some cash shows up as pending.", "neg": ["why did my payment revert", "Where can I see where funds came from?", "Can I have more physical cards?", "Please delete this account.", "I want a refund for my item", "Should my top-up be completed by now?", "Do you limit my top-ups?", "Tell me why my card payment has been declined.", "I need a list of currencies you accept for exchange.", "Someone has copied my card. I have my card with me, but someone just made a 500£ cash withdrawal. Please help now."], "instruction": "Given an online banking query, retrieve another query with the same intent"}822{"query": "If my cash withdrawal is still not showing, is something wrong?", "pos": "I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money!", "neg": ["My ATM card isn't working for a withdrawl", "Are you aware of any charges for receiving money?", "What fiat money can I used in the exchange and holding?", "There's a payment in the app I don't recognize.", "totally unacceptable.  I'm stranded with no cash because the ATM wouldn't give me any money!", "I got a strange fee when I used the ATM.", "I made a transfer the day before yesterday within this country. It is still not showing up at all. I have double-checked and the account number is certainly right. I've actually type this multiple times. can you look into what is going on here?", "why did i only get 20.00", "What is the fee for topping up a US card?", "I got a notice from my app that I withdrew cash but I don't remember doing so. How do I fix this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}823{"query": "How long will it take for my cash withdrawal to stop pending", "pos": "I noticed on my online statement that an ATM withdrawal I made early is still pending.  Is this accurate?", "neg": ["I ordered my card but it still isn't here", "what is the limit for top-ups?", "Can you tell me where to find my top-up verification code?", "why top up is not working even if I got my American Express in Apple Bay?", "Is there a Mastercard ATM nearby?", "Where is my cash deposit in my balance?", "I'd like to get a Visa card, please.", "My card hasn't arrived yet. What do I do?", "What are the reasons a beneficiary would be denied?", "My card is no longer lost. How do I enter it back into the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}824{"query": "why isnt my cash withdrawal showing", "pos": "Why hasn't my withdrawal shown on my statement?", "neg": ["Please could you give me a refund", "I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.", "I know I'm getting a new card but would like know when I can expect to receive it.", "I was wondering, Can I get my pay in another currency?", "I have used all my PIN tries, what now?", "I shouldn't have been charged but I see a fee, why?", "What is the identity check for?", "Why is my top up not completing?", "What is the delivery time for US?", "I need to close my account.  Your company is terrible!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}825{"query": "I tried to get cash out of the ATM but it is taking too long", "pos": "Hello. I have a transaction in my account listed as pending. I tried to use an ATM at the city centre, but the machine declined my card, and I did not receive the money. Why is the transaction still pending if I did not receive the money.", "neg": ["Explain why my card payment wouldn't go through.", "Are there any discounts in exchanging currencies frequently?", "In my app, a direct debit payment that I didn't do shows up.", "After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate?", "I made a transfer and the receiver did not get the right amount its lesser than what it should be,Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done", "The exchange rate for me was wrong when I was abroad.", "My balance didn't change after I transferred some money.", "The exchange rate was different when I got cash", "Where is the transfer to my account that I made?", "Will my card work at all merchant locations?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}826{"query": "Why is my cash withdrawal still pending?", "pos": "Do you know when the withdrawal will show?", "neg": ["Did I not get my refund? I don't see it.", "I was just shopping and my payment was declined in a store!  It was very embarrassing, what is going on and when will it be fixed?", "The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue?", "I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money?", "Are cards available to those outside of the UK?", "I need to transfer funds from my other bank account into this bank account.", "How long does it take for a new card to ship?", "I found my card that I thought I had lost, I need to reactive it, please help.", "How do I reset my password?", "I made a payment that seems to be stuck. It's been a couple of days already. Can you tell me how long it will take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}827{"query": "Can you explain to me why a cash withdrawal shows up as pending?", "pos": "What does pending mean on a cash withdrawal?", "neg": ["How can I stop someone from using my card after I lost it yesterday.", "The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?", "Where do I scan my card?", "Do you receive SWIFT transfers?", "Why hasn't my cash been deposited yet?", "Please help me change my PIN.", "How do I find the PIN?", "How do I close my account, since I'm dissatisfied?", "My transfer has been declined.", "I need help fixing my contactless. It's not working anywhere I go today."], "instruction": "Given an online banking query, retrieve another query with the same intent"}828{"query": "In my account I noticed my ATM withdrawal is still pending", "pos": "Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this?", "neg": ["I need to transfer something ASAP from China, how long will it take to post to my account?", "I have a card payment that I don't recognize. What should I do?", "Why have I all of a sudden been charged for my ATM withdrawal? I thought the withdrawals were free because this is the first time I've ever had this problem.", "How much do I have to pay if I want to transfer money?", "Where do I pay with my card?", "Can you please sort out your top up? I need this to go through asap because I really need the money. It's already been pending for an hour.", "I made a rent payment from the wrong account yesterday. It absolutely has to go through tomorrow, so can you please reroute the payment to the right account?", "What's the earliest time to receive my card?", "How long does it take for a transfer to finish pending?", "My payment was declined"], "instruction": "Given an online banking query, retrieve another query with the same intent"}829{"query": "Is there any reason my cash withdrawal still shows as pending?", "pos": "How long does it typically take for a pending ATM withdrawal to clear?", "neg": ["When will my transfer move out of pending stage?", "Why would the app show a withdrawal that I did not make?", "The wrong exchange rate was applied to me while pulling out cash.", "My card is not working when I try to use it.", "I was checking my statement and my top-up has been reverted", "Tell me what I need to do to activate my card.", "What documents do you need to verify my identity?", "Is there a limit on how many times I can use a disposable card?", "Will you set a limit to my top-up?", "I topped off my card is that something you will charge me for?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}830{"query": "my cash withdrawal has not come out of my account yet.", "pos": "I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money!", "neg": ["Is there a charge for using an European bank card for top up?", "I performed a transfer within the country the day before yesterday, but it has not gone through? Can you check on that? The account number is definitely correct, as I've checked.", "I can't see my top up in my wallet!", "I no longer want this account, what should I do?", "I am suppose to be getting a refund from something I purchased but it hasn't showed up in my account.", "My PIN has been blocked, what should I do?", "My transfer didn't complete. Why can't I access funds?", "I made a transaction at an atm and was charged extra for it.", "how come my transfer declined", "what currencies can i use to add money to my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}831{"query": "Why has my withdrawal not posted?", "pos": "Hello. I have a transaction in my account listed as pending. I tried to use an ATM at the city centre, but the machine declined my card, and I did not receive the money. Why is the transaction still pending if I did not receive the money.", "neg": ["Do you accept credit cards from the US", "Do you have any fees if I want to add money using an international card.", "How long will a transfer from the US take?", "How do I link the new card that I just got from you guys?", "My balance doesn't show my deposit.", "My account shows I made a debit payment to someone that I can't recall and would like to find out who the payment was made to.", "I would like to get a few more physical cards.", "There's a duplicate charge on my account?", "I need a Visa and a Mastercard from you.", "An extra fee has been added to my card payment is this correct?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}832{"query": "How long does it typically take for a pending ATM withdrawal to clear?", "pos": "How long does it take to verify a cash withdraw?", "neg": ["I don't have a way to prove my identity.", "I want to request a physical card", "I think someone may have cloned my card or something.  My card isn't lost but I just saw a charge of $500 cash withdraw.  Can you help me?", "Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already  but same thing is happening .", "Can I get a disposable virtual card?", "How come there is an extra fee on my statement?", "How can I know where my card will be accepted?", "What cards and currencies can I use to top up my account?", "Why are my withdrawals suddenly being declined?", "What is not accepted in order for me to top up my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}833{"query": "How long does it take for a pending cash withdrawal?", "pos": "I withdrew some cash, when is it going to show?", "neg": ["Would it be possible for me to get a second card?", "the exchange rate at which my card payment is at is wrong", "What do I do if my payment was reverted?", "I need to transfer to my account and cant.", "How can I transfer money to a beneficiary?", "What do I do when I get close to the expiration date of my card?", "I want to use my American Express for adding money into my account.", "Why has my transfer not arrived yet?", "I would really like a physical card.", "How much longer is it going to take to get my new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}834{"query": "my cash withdrawal is pending, why?", "pos": "I withdrew some cash, when is it going to show?", "neg": ["are transfers to a beneficiary possible", "I would like to change my address.", "How old can one use your service?", "Can I use it outside of Europe?", "I would like to dispute a payment I didnt make", "Help! I think someone has made a cash withdrawal with my card!", "Is there a way to get a virtual card?", "I requested a refund for a large order the other day and don't think I received the funds. Can you tell me if you see them or not?", "How can I top up using google pay?", "I'm not able to verify my identity."], "instruction": "Given an online banking query, retrieve another query with the same intent"}835{"query": "Why has my deposit in the ATM not cleared yet?", "pos": "I'm expecting to see a cash withdrawal but I'm still waiting.", "neg": ["I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat.", "I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?", "I am just waiting on the completion of the transaction.", "Where can I do a cash withdrawal?", "What is the auto top-up limit?", "I have foreign currency i would like to change how much will it cost me?", "Does auto top-up have a limit?", "What do I need for the identity verification?", "where do you find your exchange rates?", "My account is  new  why can I  not top up"], "instruction": "Given an online banking query, retrieve another query with the same intent"}836{"query": "I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money!", "pos": "What does it mean when a cash withdrawal is pending?", "neg": ["How does it work when I transfer money into my account?", "What ATM accepts Mastercard?", "How do I add my card to the app once I get it?", "I had to pay a pound more than I anticipated!", "I can't access my account.", "My ATM withdrawal was declined.", "The other bank confirmed a transfer I made, but this account is not reflecting it yet.", "Do I have to manually top up once I'm too low?", "I'll send a check to top up my account", "Why would my payment have been returned to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}837{"query": "Please cancel the latest ATM charge on my card as my card was declined earlier today and I did not receive that cash.", "pos": "When will my cash withdrawal show/", "neg": ["What does the €1 fee mean?", "Can I setup top ups in advance?", "Where is the transfer to my account?", "Can I get information on the identity checks?", "What will I need to configure if my salary is in GBP?", "My new card hasn't came in.", "I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?", "Can you tell me what the exchange fee is?", "what steps do i do to get a real card", "Are you only able to get a card if you're in the UK?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}838{"query": "When will the cash that I put in the ATM be cleared from pending status?", "pos": "Do you know when the withdrawal will show?", "neg": ["My bank app said that I got cash from an ATM, but that's a mistake.", "I was charged twice for a few things this week when I only bought one. What do I do?", "Do I have to go to an actual bank to change my PIN?", "I need to update my demographics.", "The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?", "IS there anywhere that a card cannot be delivered?", "Hi, Today i have tried to make payment by my new card, but payment got declined many times. I am very disappointed, please look into this.", "I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now.", "I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get it to work. Is my card with issue? It's the first time I tried using it.", "I need assistance with transferring funds to another account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}839{"query": "I withdrew some cash, when is it going to show?", "pos": "My cash withdrawal shows as pending still.", "neg": ["I'm locked out of my account as I can't remember my code, what do I do now?", "what are the reasons I have to proof my identity to you?", "\nI put the wrong pin too many times and now it is blocked. Can you help me unblock it?", "Where are the ATMs that I can use Mastercard?", "What foreign exchange rate will I get on weekdays and on the weekends?", "Will there be any extra fees if I exchange currencies?", "And do you have virtual cards instead of physical ones?", "I want to activate my card, how do I do it?", "If I don't live in the UK, can I still get a card?", "What may be the reason that my transfer did not go through?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}840{"query": "I noticed on my online statement that an ATM withdrawal I made early is still pending.  Is this accurate?", "pos": "Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this?", "neg": ["How are exchange rates determined?", "How can I move money from my account at a different bank to the account I have at this bank.", "is there a limit for top up?", "I no longer have my phone with the app, what should I do?", "Can third party fees affect a transfer?", "My card was rejected", "Hi, Yesterdays i was unable to do online shopping as it was getting declined. Today I am facing the same issue. Please help me in this respect.", "What do I do about my expired card?", "I get a \"decline\" message when doing a transfer", "I heard that you support more than one type of fiat currency, would you tell me which ones please?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}841{"query": "Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this?", "pos": "My account says there are pending funds right now from withdrawing from an ATM, but my card was declined and I never took out any money. When will that money be deposited back into my account?", "neg": ["I noticed that the exchange rate applied to a recent purchase I made abroad was incorrect.", "Tell me why my card payment would be reverted.", "I received my Virtual card information, but was unable to use it to make a purchase. Why did this happen and what can I do?", "What is the time for a transfer?", "Can I get a new card?", "I don't recognize a charge on my statement.", "Why am I still waiting for a transfer?", "Will the PIN come separately?", "Is there a reason that my top-up is still pending?", "I have double-checked all of my recipient details but for some reason all of my transfers keep getting declined. I have no clue as to why."], "instruction": "Given an online banking query, retrieve another query with the same intent"}842{"query": "I made a cash withdraw and it shows up as pending why is that?", "pos": "What does pending mean on a cash withdrawal?", "neg": ["please delete account", "I'm waiting on a top-up, its still pending", "When will my deposit be processed?", "My disposable virtual card won't work.", "Can my PIN changed remotely without visiting a bank?", "My card has an issue, the payment has been deferred.", "Can you deliver the PIN separately?", "I don't think I made this transaction on my statement", "Can I get a refund?", "I could not get the top-up to go through"], "instruction": "Given an online banking query, retrieve another query with the same intent"}843{"query": "I didn't receive my money earlier and it says the transaction is still in progress. Can you fix it?", "pos": "The cash I deposited using the ATM is still pending", "neg": ["I transferred some cash and it didn't arrive", "My card did not go through in a shop", "Why wasn't it obvious that you charge for payments? If you put the fees in an easy to read format, this could have been avoided.", "There is a payment I don't recognize", "Which documents do I need for this identity check?", "I would like a card please.", "How do I receive money from someone?", "There are a few transaction that I don't recognize, I think someone managed to get my card details and use it.\n", "this verifying the top up is annoying", "My card is broken"], "instruction": "Given an online banking query, retrieve another query with the same intent"}844{"query": "Why is my cash withdrawal still showing as pending?", "pos": "What does it mean if my cash withdrawal does not show up properly?", "neg": ["Are there any disposable virtual cards?", "There was money taken out of my account, and I'm pretty sure I didn't do it.", "How much does currency exchange cost?", "What is the maximum for auto top-up?", "My actual card isn't functioning.", "My withdrawals were going smooth until I got declined today. What is going on?", "How can I find an ATM that accepts this card?", "I see a duplicate payment.", "I was not able to receive the correct amount of cash.", "How old do you need to be to open an account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}845{"query": "I would like to know why a withdraw I made for some cash shows up as pending.", "pos": "Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received.", "neg": ["Where can I see where funds came from?", "Can you explain the transfer fee that I was charged?", "Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?", "I don't see the transaction I made to a friend on my account.", "How come there is a duplicate charge on my card?", "I did a cash deposit to my account, but I am not seeing it on my statement.", "Is there a way to see where my money originally came from?", "Can I receive my card anywhere?", "I couldn't pay with card in a shop", "What is the verification code for my top up card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}846{"query": "Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received.", "pos": "Why would a cash withdrawal still be pending?", "neg": ["Is it ok for a friend to send me money?", "Someone has copied my card. I have my card with me, but someone just made a 500£ cash withdrawal. Please help now.", "I'd like to use my American Express to place money into my account.", "What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?", "I need to dispute a direct debit.", "Do I get Visa or Mastercard?", "Where is my last money transaction", "My withdrawal from the ATM was cancelled.", "I did not charge my account for that transaction.  That's an error.", "I need to make multiple disposable cards in a day."], "instruction": "Given an online banking query, retrieve another query with the same intent"}847{"query": "Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working.  I didn't actually receive the money, but I just checked and it says that the transaction is still pending.  Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money?", "pos": "Why hasn't my withdrawal shown on my statement?", "neg": ["How do I transfer funds if I am paid in GBP?", "What does pending payment mean?", "I hope you can help me. Someone has stolen my wallet and now I have noticed that they have been taking money from my account.", "What is wrong with my top-up?", "How can many disposable cards can I have per day?", "On the card that is coming, what's the tracking info?", "Are there any ATM's near me that accept this card?", "How do I withdraw money?", "Who do I call to activate my new card?", "Is it possible to get one the your cards in the EU?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}848{"query": "Why is my withdrawal from the ATM still showing as pending?", "pos": "I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.", "neg": ["What should I do since my card is trapped in the ATM?", "I have a transfer waiting.", "How can I request cash back? The ATM just gave me a different amount than what I've been charged though...", "How would I be able to make changes to my personal details?", "I used my card to make a payment a while ago and its still pending, Why is it taking so long?", "How much does it cost to get more cards?", "My cash withdrawal was short.", "I'm not happy, I want to close my account.", "My top-up was reverted by the app.", "Where can I go to get my PIN unblocked?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}849{"query": "I have a cash withdrawal that says it's pending, why?", "pos": "I'm expecting to see a cash withdrawal but I'm still waiting.", "neg": ["My wallet doesn't show my recent top up.", "How can I fund another account with my American Express?", "My exchange rate is wrong when I get cash.", "What do I do to verify my source of funds?", "I withdrew money from an ATM today, and now my account is showing a different amount than what I withdrew. I checked the amount the ATM gave me, and it looks like it gave me the wrong amount of money. What is the best thin for me to do to get this fixed?", "What is the return policy?", "Not living in same place, need to change details", "There are automatic debits on my account that I did not make.", "Why is there a cash withdrawal I didn't make?", "Am I able to get both a Visa and MasterCard from you?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}850{"query": "What does it mean if my cash withdrawal does not show up properly?", "pos": "My cash withdrawal shows as pending still.", "neg": ["I didn't get the correct amount of money from the ATM machine", "I think my card payment was reverted", "How can I dispute a direct debit transaction?", "I can't do any business with this virtual card.", "Can my friend send me money if it is not in US dollars?", "My ATM transaction shorted me on cash, and I think the exchange rate was wrong. Did I receive the correct rate?", "I don't understand where this charge came from.", "Can you tell me why my credit card was declined while trying to top-up?", "What is wrong with my top-up?", "Can I change my pin through the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}851{"query": "I made a cash withdrawal and it is still listed as a pending transaction.", "pos": "Why would a cash withdrawal still be pending?", "neg": ["Would you please unblock my pin? I don't know why, but it's blocked.", "How would I use a disposable card?", "Can you help me find the virtual card?", "My card payment has been stuck on pending. What is the problem? It should have gone through by now.", "are there any exchange fees", "I did a cash deposit to my account but it doesn't show up", "The money disappeared after I topped up my account.", "What went wrong with my transfer?", "Can I make an account for my kids?", "I noticed my transfer was declined."], "instruction": "Given an online banking query, retrieve another query with the same intent"}852{"query": "There should be a cash withdrawal that I haven't seen yet.", "pos": "I made a deposit in the ATM and it has not cleared", "neg": ["I might be paranoid, but someone may be using my card.", "I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.", "how much do I have to pay for exchange of currency?", "Why was my transfer request decline?", "Can I get money in my home currency at some ATM? I'm on holiday and am a bit concerned because I don't have any cash with me, it is possible to withdraw here already without any additional cost?", "My cash deposit hasn't posted to my account.", "Hi, i found a large amount payment in my old statements which i am sure was not made by me. I am aware that the time has passed but is there a way to raise a dispute for this payment now?", "How much for an actual card?", "How long does it take to prove my identity?", "I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}853{"query": "When will my cash withdrawal show/", "pos": "How long does it take to verify a cash withdraw?", "neg": ["Where can I locate my card PIN?", "Is it possible to get a new card in China?", "My cheque deposit didn't seem to work.", "My card hasn't came in the mail yet?", "Can my children open an account?", "How do I go about cancelling a transaction?", "I looked on the app and it says I withdrew cash.  I didn't!", "Is there a tracking number for the card you sent me?", "I live in the EU.  Can I order one of your cards?", "My top up says it is still pending"], "instruction": "Given an online banking query, retrieve another query with the same intent"}854{"query": "The cash I deposited using the ATM is still pending", "pos": "I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.", "neg": ["How long does a check take to show up in the account balance?", "Why is the check I deposited this morning not showing up?", "I need to add more funds to my card today because it keeps being declined, and I need to use it immediately. Can you fix this or tell me alternatives?", "i have a pending top-up", "Do I have to top up in euros if I use a card, or can I use a different currency?", "What happens if the ATM gives me the wrong amount of money?", "I made a cash deposit, but it hasn't shown up in my balance yet.", "What is wrong with the exchange rate? This should have been a much higher amount of cash for that to apply.", "What do I need to do in order to get a new card?", "Can you tell me what countries you offer support for?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}855{"query": "How long does it take for cash withdrawals to hit my account?", "pos": "Why would a cash withdrawal still be pending?", "neg": ["Please tell me how the exchange rate is determined. I was expecting more money for the transaction.", "Can I automatically top-up when traveling?", "My mother deposited a cheque into my account last week, why is it still not showing up?", "Tell me how to top up my account using bank transfer.", "Why isn't my google pay top up working?", "How is the exchange rate doing?", "I was charged an extra dollar on my account and would like to know the reason.", "What does my daughter need to open an account?", "What is the most that I can top-up to a card?", "How can I go about getting a disposable virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}856{"query": "I made a cash withdrawal at an ATM but it still says pending in my account.", "pos": "I'm expecting to see a cash withdrawal but I'm still waiting.", "neg": ["What do I do if I have forgotten my passcode?", "Why hasn't my ID been verified?", "And do you have virtual cards instead of physical ones?", "Seems like my card payment has been cancelled", "The transfer to my beneficiary has not gone through", "I paid with card and was charged a fee that shouldn't be there!", "I'm not sure what to do about the PIN, because I don't have one yet.", "Can I use this card at any ATM?", "cash and check deposit has not gone thru", "Can my PIN changed remotely without visiting a bank?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}857{"query": "Do you know when the withdrawal will show?", "pos": "I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "neg": ["The machine gave me the wrong amount of cash.", "I would like a card please.", "Can you tell me where to find my top-up verification code?", "I was attempting to top up with my card but the money has vanished!", "Is there a reason that my top-up is still pending?", "I put some money in my account the other day and it's not gone in yet, can you help with this?", "If I want a friend to top off my account, can they?", "Foreign currency rates were put in wrong at an ATM i used.", "I just had a wedding and I want to take my spouses name.", "Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue."], "instruction": "Given an online banking query, retrieve another query with the same intent"}858{"query": "How long does it take to verify a cash withdraw?", "pos": "Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?", "neg": ["You can use it anywhere that accepts Mastercard.", "I want to cancel a purchase", "I'm checking the app and I see a payment that's not mine.", "What are the acceptable currencies for adding funds?", "I no longer have my phone with the app, what should I do?", "Why can't my beneficiary get access?", "I found a charge on my debit that I did not make.", "Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible?", "How can I exchange USD and GBP in the app?", "I got a notice from my app that I withdrew cash but I don't remember doing so. How do I fix this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}859{"query": "Hello. I have a transaction in my account listed as pending. I tried to use an ATM at the city centre, but the machine declined my card, and I did not receive the money. Why is the transaction still pending if I did not receive the money.", "pos": "I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.", "neg": ["For the disposable cards, what are the restrictions?", "Does it cost to top up my card?", "how much is the fee for topping by card", "My virtual car is not working.", "How do I go about ordering a new bank card?", "How old does my daughter have to be to open an account?", "I have exceeded all my PIN tries", "What are the disposable virtual card limits?", "I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque.", "There's a payment in the app that I didn't authorize."], "instruction": "Given an online banking query, retrieve another query with the same intent"}860{"query": "Hi, I tried to withdraw some money from an ATM and the machine was broken.  It says that the transaction is still in progress.  Can you double check to see what's happening? I don't want to be charged since I was not able to withdraw the money.", "pos": "I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "neg": ["want a new card what are the fees", "I have a contactless that's broken.", "I need to know where this charge is coming from?", "Can you tell me why a refund I'm owed is not showing on my statement?", "Can you tell me how to locate my PIN?", "Can you tell me why I was declined from getting cash?", "I could not get my card to work at a shop.", "I tried to make a purchase in the store but my card was declined.", "Where is the PIN number found?", "My statement shows an extra fee - what is it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}861{"query": "I'm expecting to see a cash withdrawal but I'm still waiting.", "pos": "Hello, I'm having trouble with my card, I don't understand what's happening, I tried using the ATM machine earlier but it wasn't working but seems like the transactions is still in progress, can you cancel it for me?", "neg": ["Can you send me more cards for my account?", "When can I expect the transfer to be complete?", "Why isn't this accepting my identity?", "My statement shows charges for things I never purchased. Were my account details stolen?", "I did not get my virtual card yet, Why?", "What is the cost for physical cards?", "My refund isn't showing up on my statement.", "What do I need to do to link my new card for my account?", "My card got charged twice for the same thing!", "How do I get a refund for an item I bought?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}862{"query": "Why would a cash withdrawal still be pending?", "pos": "What does it mean when a cash withdrawal is pending?", "neg": ["There is a missing transfer on my account", "How do I start auto top up?", "I have a Visa and Mastercard, can I use these?", "I topped off my card is that something you will charge me for?", "My Google pay top up isn't working. Help.", "I tried to top up my account and it didn't work", "I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?", "Are you ripping people off with the exchange rate?  It can't be that atrocious between banks.", "Why wouldn't my withdrawal go through?", "There is a  €1 fee on my account I didn't authorize"], "instruction": "Given an online banking query, retrieve another query with the same intent"}863{"query": "What does pending mean on a cash withdrawal?", "pos": "What does it mean when a cash withdrawal is pending?", "neg": ["Which countries do you currently support?", "Which currencies do you accept for adding money?", "How do I go forth on holding money in multiple currencies?", "I need to know which flat currencies are supported by you.", "Why do I have duplicate transactions for one purchase?", "I heard you have virtual cards. How do I get one?", "Does the app allowing exchanges between USD and GBP", "Can I tell if my top off didn't work?  It doesn't seem to have.", "Why do I need to verify a top-up?", "I'm unable to verify my identity"], "instruction": "Given an online banking query, retrieve another query with the same intent"}864{"query": "I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "pos": "What does it mean when a cash withdrawal is pending?", "neg": ["I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.", "I requested $100 but only got $20", "Contactless payments need to be enabled for my card.", "How do I sign up for a card if I'm in America?", "Where can I find out how to transfer money into my account.", "Can you explain why the ATM is giving me less money than what I asked for?", "atm refused to give me money", "I put money into my account in the form of a cheque, but my balance did not change.", "What top up charges are there for US cards?", "How much will I be charged for a cross-currency exchange?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}865{"query": "Why hasn't my withdrawal shown on my statement?", "pos": "My cash withdrawal shows as pending still.", "neg": ["How much can I top up on my card?", "How can I activate the new card i got?", "cancel my account", "I've been waiting for a refund to show up and I don't see it on my statement yet.", "Can I exchange my money for EUR?", "Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?", "I noticed the exchange rate for cash withdrawal isn't right.", "beneficiary transfer problems?", "Can I auto top if I'm low on funds?", "i need to add express delivery if that's an option"], "instruction": "Given an online banking query, retrieve another query with the same intent"}866{"query": "When will a cash withdrawal show up?", "pos": "My cash withdrawal shows as pending still.", "neg": ["I will need a new card because mine is almost expired.  How fast do I get a replacement and what is the cost?", "Why won't the machine accept my card anymore?", "How do I know if i need a disposable card?", "I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.", "A fee came along with me paying with card", "Are there any limits to were my card is accepted?", "How much am I allowed to top-up?", "Can you tell me my code to get into the app?", "Will I need a new card or can I put my old card back into the app?", "How do I change my name after marriage"], "instruction": "Given an online banking query, retrieve another query with the same intent"}867{"query": "What does it mean when a cash withdrawal is pending?", "pos": "My cash withdrawal shows as pending still.", "neg": ["I have been waiting for my transfer, shouldn't it be here already?", "The ATM didnt return my card!", "What do I do if my card is not working?", "I want one of the virtual cards!", "What is the fee if I use a European bank for a top up?", "I got less cash because of the exchange rate.", "The cheque I deposited isn't showing in my account", "I tried to transfer money but it didn't go through", "I wasn't allowed to transfer to my account", "How did you arrive at the rate of exchange? I thought that I would get more cash."], "instruction": "Given an online banking query, retrieve another query with the same intent"}868{"query": "My cash withdrawal shows as pending still.", "pos": "I've been waiting for 3 days, why is my withdrawal still pending?", "neg": ["What is the purpose of requiring my identification?", "I am getting an error stating my transfer is not possible while transferring money. Let me know the issue as its the first time i am getting error, earlier it used to work.", "The day before yesterday I transferred funds to another account within the country.  The funds have not yet arrived.  I double and triple checked the account number and it was correct.  Why hasn't the transfer been completed yet?", "Why are you charging me a transfer fee?", "What are the requirements to open an account for a minor?", "I looked on the app and it says I withdrew cash.  I didn't!", "I was charged extra or a hidden fee when I purchased something from you. What's the deal? I didn't authorize that charge.", "Why am I unable verify my id?", "Where can i find the virtual card?", "Do I get charged if I am receiving money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}869{"query": "I made a deposit in the ATM and it has not cleared", "pos": "I tried to withdraw cash at an ATM in the city center but my card was declined. The transaction is still showing up as pending - please cancel it!", "neg": ["At what ATM can I change my PIN?", "what currencies can i use to add money to my account", "What's the wait time for European transfers?", "How do I find out where my funds came from?", "I think my card payment has been reverted", "why do I have an unknown payment?", "Google Pay isn't working. What is wrong?", "What card types can I choose from?", "I have a fee for cash withdrawal", "Why was I charged a fee for withdrawing money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}870{"query": "Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?", "pos": "I tried to withdraw cash at an ATM in the city center but my card was declined. The transaction is still showing up as pending - please cancel it!", "neg": ["Is it on purpose that my payment has been returned to my account?", "How much will it be in order to pay with a bank transfer using SEPA?", "Which countries does your service work in?", "The refund isn't appearing in my account", "How can I find out why my transfer didn't go through?", "Hi, I sent my landlord my rent money a few days ago and while everything seems good on my end he says that he never got the money. I double checked the account number and it's correct. Can you help me figure this out?", "How come my top-up didn't go through instantly, like it usually does?", "What currences are available for exchange?", "My withdrawals were going smooth until I got declined today. What is going on?", "I seem to be having trouble with my Google Pay Top. Can you please help?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}871{"query": "Hello, I'm having trouble with my card, I don't understand what's happening, I tried using the ATM machine earlier but it wasn't working but seems like the transactions is still in progress, can you cancel it for me?", "pos": "My account says there are pending funds right now from withdrawing from an ATM, but my card was declined and I never took out any money. When will that money be deposited back into my account?", "neg": ["The top-up verification code is not visible.", "What is the maximum for top-ups?", "Where is the cash I deposited?", "The item i bought exchanged rate was incorrect.", "I made a deposit but it is not showing up in my balance.", "the exchange rate for my withdrawal is wrong", "I would like to know the countries you are offer services in?", "I haven't received my virtual card yet!!", "Why is there a pending hold on one pound on my statement?", "I needed cash from the ATM but I couldn't get it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}872{"query": "I tried to withdraw cash at an ATM in the city center but my card was declined. The transaction is still showing up as pending - please cancel it!", "pos": "I've been waiting for 3 days, why is my withdrawal still pending?", "neg": ["I do not feel comfortable verifying my identity.", "I have a Visa and Mastercard, can I use these?", "Can I top up my account with Google Pay?", "Will my pin number be sent with my card?", "Why is there an extra pound charge that is pending?", "Where can I see where funds came from?", "I misplaced my phone so I can't use the app! Does this mean I can't use my card?", "The app isn't showing my transactions", "I have not seen any changes in my account balance(s) after making a transfer.", "I want to cancel my purchase"], "instruction": "Given an online banking query, retrieve another query with the same intent"}873{"query": "I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.", "pos": "I've been waiting for 3 days, why is my withdrawal still pending?", "neg": ["I have made a withdraw from an ATM this last holiday, why is there such a high charge from this transaction?", "How long will it take for my transfer to arrive?", "Why isn't the recipient seeing the transaction? I just sent the money.", "The exchange rate for my withdrawal was wrong.", "I'm panicking!  I lost my card!  Help!", "Any chance of getting the card outside the UK?", "I was charged twice for an in-store purchase that I thought was declined.  My App says that it's still pending for one of the payments. Please make sure one of the charges is removed.", "Where can I find a Mastercard ATM?", "I tried to top up, but it didn't finish.", "What is the daily limit on my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}874{"query": "My account says there are pending funds right now from withdrawing from an ATM, but my card was declined and I never took out any money. When will that money be deposited back into my account?", "pos": "I've been waiting for 3 days, why is my withdrawal still pending?", "neg": ["When can I expect my card?", "What happens if the ATM gives me the wrong amount of money?", "It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?", "My top up is pending still", "Hi! I'm a university student studying abroad and I noticed that when I was trying to cross-reference my budget for this month that there were extra fees I was not expecting. Why is that? I've had this account for years and I haven't had any trouble so far, it might not even be on your all's end since I'm still new to international travel and finance, but I wanted to double check in case a mistake was made!", "I've made a bank transfer but the money doesn't seem to be in my account.", "how do i track the moeney", "I have a charge I did not make.", "I need to cancel a transaction please!", "What does it mean when it says that I have a payment that is pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}875{"query": "Do you deal with EUR?", "pos": "Can I exchange my money for EUR?", "neg": ["How long does it take for money to reach my account?", "Is there a reason my new card hasn't arrived yet?", "I would like to change the the PIN on my card.", "A payment is showing twice. Why is that?", "Where would I order a virtual card?", "I do not like this, I made a simple transfer but I have an additional charge for doing so.", "Is there any cost to change foreign money to local?", "What are the countries you support.", "I don't need to transfer anymore and I want to cancel it.", "I tried to use the ATM today but it would not accept my card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}876{"query": "Will you be able to exchange to EUR?", "pos": "Is EUR one of the currencies you deal with?", "neg": ["I'm getting an error when trying to make a payment. I want to purchase a flat but my mortgage payment needs to go through. Can you help me?", "I need to change my data.", "What's the limit for auto top-up?", "How many active cards can I have?", "How much is it to send out additional cards?", "How long will it take for the cash I deposited this morning to show up?", "Why has my card payment been reversed?", "what is this fee for transfering", "I can use this card at which ATMs?", "My salary is deposited in GBP. Do I need to choose the currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}877{"query": "In the exchange and holding, what fiat is allowed?", "pos": "What fiat currencies do you support?", "neg": ["Can I use my virtual card to complete transactions for memberships?", "What should I do once my card expires?", "Is exchanging currencies a feature of the app?", "Why do you need me to do an identity check?", "There are a couple payments with my card shown in the app that i really didn't make myself. What's going on with this, does someone has access to my card?!", "Please can i get a disposable virtual card as well?", "Can you help me activate my card", "$1 charge in transaction.", "Can you check if my money has reached my account since it is not showing up yet?", "I was getting some cash out of the ATM but it cancelled on me without warning."], "instruction": "Given an online banking query, retrieve another query with the same intent"}878{"query": "I'm interested in using fiat currencies, which do you support?", "pos": "I want to hold and exchange fiat currencies, what can I use to do so?", "neg": ["I am missing my refund.", "What's going on? I was just recently charged for an ATM withdrawal. I've never seen this charge before and before it's always been free.", "I believe my top up did not work.", "top up by my card is that possible?", "Can you please tell me why I cant get money from the ATM?", "I have a payment I didnt make on my account", "I made a transfer the day before yesterday within this country. It is still not showing up at all. I have double-checked and the account number is certainly right. I've actually type this multiple times. can you look into what is going on here?", "In regards to my card payment, the exchange rate is incorrect.", "What does top-up verification do?", "What other credit cards can I use?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}879{"query": "Which flat currencies can I use from you?", "pos": "I need a list of currencies you accept for exchange.", "neg": ["There is a vendor name I don't recognize on a payment from my account. I don't think I made this payment.", "I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!", "Why is my refund missing in my statement?", "I'm getting concerned here.  I sent a friend some money and she isn't seeing it.  What's going on?", "When can I expect to receive my card?", "there is a transfer pending.", "Can a credit card be used to transfer money?", "My top up has been pending for an hour already, and I really need this to go through as soon as possible.  Can you help?", "What is needed for the identity verification?", "I received $20 but I entered $100"], "instruction": "Given an online banking query, retrieve another query with the same intent"}880{"query": "Could you tell me the fiat currencies that you work with?", "pos": "Can you convert to EUR?", "neg": ["A fee shouldn't apply to me if my card was stolen.", "My statement is showing I was Charged a dollar and I am not sure why.", "My app is displaying a payment I didn't make", "What to do if my card is about to expire?", "After I make a payment, how long will it be before it transitions from \"pending\" to complete?", "I don't know why my credit card was declined while I was trying to top-up. Was it something on my end or was there something wrong with the top-up function?", "Why is my card being declined at the ATM? I have tried multiple ATMs and i keep running into the same problem. Could you verify that everything is okay with my account?", "There's a cash withdrawal I didn't make", "There is a pending payment on my account, what does this mean?", "What are the requirements to open an account for a minor?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}881{"query": "Tell me the currencies that you support.", "pos": "What currencies are supported?", "neg": ["What do I do if my card gets broken?", "There is a transaction showing up several times.", "How much will it be in order to pay with a bank transfer using SEPA?", "How can I change the currency I'm exchanging from AUD to GBP?", "Am I able to order a disposable virtual card?", "How long until my new card gets here?", "What do I have to do to get my virtual card?", "How come a fee was charged when I tranferred money", "I sent a transfer to a friend that needs it urgently. It has already been 2 hours and still hasn't come through to her. How long does it normally take?", "Tell me where I can find the auto top up feature and a little bit about it please."], "instruction": "Given an online banking query, retrieve another query with the same intent"}882{"query": "What currencies can I exchange?", "pos": "What type of fiat currencies do you support?", "neg": ["My top is still pending.", "Can I use a check to get gas?", "Are there downsides to using a disposable virtual cards?", "Is exchanging currencies a feature of the app?", "what are the steps to activate my card?", "Why did my transfer get declined?", "top up is still pending", "I need a disposable virtual card. Please tell me how to order one.", "I made a transfer and was charged extra. Why?", "How long until transfers complete?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}883{"query": "Which fiat currencies are supported?", "pos": "What are eligible holding and exchange currencies?", "neg": ["Just today there was a purchase on my card that wasn't done by me. Can this be reversed and my card be frozen? I can't have this continue!", "I'm not sure where my phone is.  Can someone else use the app?", "If my card is going to expire this month, do I need to order a new one?", "What do I do to unblock my PIN?", "I need to cancel a transaction immediately.", "What is the point of verifying a top up?", "Will my GPB update my salary", "Where are your cards delivered to?", "How long does a transfer take to reach one's account.", "My PIN was blocked."], "instruction": "Given an online banking query, retrieve another query with the same intent"}884{"query": "What currencies can my account be in?", "pos": "Can I change or hold different currency?", "neg": ["Is there a top charge for US cards?", "How do I order another card?", "I was charged a fee for the transfer, but can you tell me why?", "My accounts been charged a payment for something I didn't make.", "I'm having problems with ID verification", "If I exchange currencies on a frequent basis can I receive a discount?", "If my identy verifacation hasn't gone through can I use my account?", "Will there be a fee if I receive a SEPA transfer", "I don't live in the UK. Can I still get a card?", "My card has an issue, the payment has been deferred."], "instruction": "Given an online banking query, retrieve another query with the same intent"}885{"query": "What currency is supported for exchanges and holding?", "pos": "I'm interested in holding and exchange for flat currencies, what do you support?", "neg": ["Are there limits on the virtual cards?", "What are the top up fees for using an European bank card?", "I tried to withdraw money, but was unable to. Still says that the transaction is pending? Will this money disappear??", "Several items I have charged this week are appearing twice.  Please review my statement and remove any duplicate charges.", "I just saw a charge for a cash withdrawal that I made! ATM withdrawals have always been free in the past, so why is there suddenly a charge? What is it going to cost me now?", "What are some of the restrictions that the disposable cards have?", "There is a card payment that I'm not recognizing.", "I used my card top-up but all of the money is missing.", "I need my card immediately.", "I forgot my pin and am blocked now. Can I reset it somewhere?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}886{"query": "Are EUR exchanges acceptable?", "pos": "What are eligible holding and exchange currencies?", "neg": ["I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it.", "I can't use top up on Google Pay.", "What cards and currencies can I use to top up my account?", "I was checking my statement and I think one of my card payments has reverted", "Can I get a few more physical cards?", "My marital status has change, I got to correct my name to reflect that.", "After I deposited my cash, I still don't see it in my account.", "Can my salary be received here?", "Is there a limit for top ups?", "Which ATMs accept this circuit board ?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}887{"query": "Are EUR exchanges allowed?", "pos": "What fiat currencies do you support?", "neg": ["What should I do if I want to get another card for someone in my family?", "Why won't my virtual card work?", "Errors keep showing up every time I try to make this transfer and I am on a time crunch,  could you please help.", "I can't remember my app code, can you reset it?", "I am inquiring about why there was an extra fee charged when I used an ATM.", "Why did my card get charged twice for a transaction?", "Top up did not work on the app.", "I'm panicking!  I lost my card!  Help!", "Where can I check to see if there will be a fee added to my payment? Are there specific instances that will result in a fee added?", "Do you need to know my first and last name?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}888{"query": "I would like to know which fiat currencies are recognized by your organization.", "pos": "What are the fiat currencies used?", "neg": ["I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!", "I sees some suspicious spending on my credit card that I don't recall I had made. What should I do?", "need to know places i can withdraw money", "I don't think I made this payment that is showing up", "How long does it take to get my money", "Please provide details on how to top up my account using transfer option", "My transfer failed to a beneficiary", "I bought something in another country but the exchange rate is wrong", "How do I fix a payment that was reverted", "I need to update my demographics."], "instruction": "Given an online banking query, retrieve another query with the same intent"}889{"query": "What kind of fiat currencies are supported for holding and exchange?", "pos": "What country's money can I hold currency in?", "neg": ["The exchange rate used on your app is really bad. I'm considering closing my account because of it.", "Why am I unable to withdraw money even though in the past I've done it just fine?", "I already made a transfer and want to cancel it, how do I do that?", "I did not receive the correct amount for the exchange rate.", "Top up keeps failing", "I am on vacation in Spain and need to change my pin.", "I noticed that my card was charged more than once for one thing.", "I tried entering my passcode and it isn't working. Can you help?", "How do I get my money back for a duplicated charge?", "How did you arrive at the rate of exchange? I thought that I would get more cash."], "instruction": "Given an online banking query, retrieve another query with the same intent"}890{"query": "What are all the fiat currencies that are supported for both exchange and holding?", "pos": "Which flat currencies are supported for holding and exchange?", "neg": ["There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?", "My card needs to be activated.", "How do I use American express to top up my account?", "Tell me how to replace my expired card.", "Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.", "Why was my top-up declined?", "Why can I not make a transfer?", "I want to use auto top-up. Is there a limit?", "I tried and tried, but I could not complete my transfer. Tell me what is wrong.", "What are the steps to get my card back that was kept by the ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}891{"query": "Does my account have the option to hold multiple currencies?", "pos": "Do you provide currency exchange to Euros?", "neg": ["I have two of the same charges on my account!", "I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do.", "Where can I find the auto-top option?", "If I can, I would like to get both Mastercard and Visa from you.", "My refund is not showing up in my account. Where is it?", "How can I change my address?", "Tell me your opinion on the exchange rate.", "Can cash be used in physical locations to top up?", "The transfer to my beneficiary has not gone through", "Why am I not allowed to verify my id?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}892{"query": "How many different currencies can I have my money in?", "pos": "What types of fiduciary currencies are supported for tenure and exchange?", "neg": ["I'd like to make some changes to my personal information.", "I got a strange fee when I used the ATM.", "Why does it still charge me even though I was unable to withdraw money from the ATM?", "How does one send me money?", "I tried to top off using the card, but the money just disappeared?", "Why won't you accept my payment? I keep trying with this card and it's not working.", "How limited is a virtual card?", "I forgot my password to get into the app!", "why was a transfer declined", "How do I go about ordering another card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}893{"query": "How can I hold and exchange fiat currencies?", "pos": "What fiat currencies do you allow exchange with?", "neg": ["How to unblock my PIN?", "I want to change my PIN - do I need to be in a bank?", "After I deposited my cash, I still don't see it in my account.", "Can i make several disposable cardsper day?", "Can I make a withdraw in my home currency at an ATM? I'm on vacation and am a bit worried because I don't have cash with me. Is it possible to withdraw here without any additional costs or fees?", "The ATM didnt return my card!", "Where can I get money from my card?", "Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen.", "Is there any reason why my card didn't work when I tried to top up?", "What is taking so long with my top up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}894{"query": "Can you tell me if I can hold money in several currencies?", "pos": "are multiple currencies acceptable?", "neg": ["Why would you decline my card?", "I tried transferring to an account but it won't let me.", "What happened to my cash deposit?", "Why was I charged for payments? You didn't warn me about additional fees.", "Is my transfer pending?", "Am I allowed to get an account for my daughter?", "My card payment did not go through.", "I might be paranoid, but someone may be using my card.", "Can I transfer my salary onto here?", "What is going on with my cash deposit. I'm looking at my account balance and it is not there. It has been almost a week. Someone better get back to me asap."], "instruction": "Given an online banking query, retrieve another query with the same intent"}895{"query": "Which currencies are allowed?", "pos": "What types of foreign money can be used with this service.?", "neg": ["Can I see where my money is being transferred from?", "When I went to $100, all the machine would give me was $20.", "Are cards issued to people living in the US?", "What is the procedure to transfer money to my account?", "Someone hacked into my cards account.", "Do you have an age limit?", "My card has gone missing.", "Is there a longer processing time for international bank transfers?", "Why did I get charged one pound seemingly randomly?", "There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou"], "instruction": "Given an online banking query, retrieve another query with the same intent"}896{"query": "Are you able to make exchanges to EUR?", "pos": "Do you hold money and if so, what currencies do you accept?", "neg": ["An ATM machine didn't give me back my card.", "What's the expected wait time to recieve my new card?", "There are a couple payments with my card displayed in the app which I didn't make. What is happening? Maybe someone has access to my card.", "If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it.  Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account.", "I am on vacation in Spain and need to change my pin.", "I have used all of my PIN tries. What should I do now?", "has my card payment been reverted?", "Do you have a return policy?", "I did not receive all of my cash back", "How do I top-up automatically?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}897{"query": "What kind of money can I hold?", "pos": "What fiat money can I used in the exchange and holding?", "neg": ["i tried to do a transfer to an account but it didn't work", "Can I get my friends to add money to my account?", "How long will my transfer be pending for?", "why top up is not working even if I got my American Express in Apple Bay?", "is the a reason why my transfer has failed?", "I deposited some cash but it hasn't shown up in my account yet, what's going on?", "can you express my card to me?", "My money transaction hasn't arrived.", "I need help with some transactions in my account that I dont recognize or remember purchasing. Im not sure if the name is just different or what. Should my card be put on hold while the issue gets figured out to be safe or is it ok?", "Hi, I want to inquire about my balance. Some cash was deposited and it hasn't updated yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}898{"query": "How do I go forth on holding money in multiple currencies?", "pos": "Will you be adding more currencies in the future?", "neg": ["Will I be charged a fee for topping up using a European card?", "Can I top-up any amount?", "I got less cash than what I specified at the ATM.", "How can correct Top up with the app to work correctly?", "Please sort your top up! My top up has been pending for an hour already. Can you please make it go through as soon as possible. I really need the money.", "Could you tell me about the restrictions that are on the disposable cards?", "Not sure what my password is.", "Is there a limit to how much I can top-up?", "Can I order a second card?", "Its been several days and my cash withdrawal is still pending. Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}899{"query": "Can I hold more than one currency?", "pos": "Please tell me which fiat currencies you support.", "neg": ["I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.", "beneficiary transfer problems?", "How do I order my card?", "I'm worried my card might be lost in the mail? How long does it usually take to arrive?", "I wasn't able to withdraw money at an ATM", "My card payment was cancelled it seems.", "I was made to pay an additional pound!", "How long does it take for a refund to appear?", "My virtual card is just not going through.", "How can I edit my personal details in the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}900{"query": "Can you change my currency to EUR?", "pos": "What currencies can I have?", "neg": ["There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou", "Can I use google pay to top up?", "My card stopped working after multiple transactions. Why?", "I prefer mastercard.", "I need to update my phone number.", "I can't enter my passcode.", "My PIN number was incorrect, and I can't access it.", "What's the wait time for European transfers?", "My payment was declined", "What are the reasons to be charged a fee on card payments?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}901{"query": "Please list what fiat currencies are supported for both holding and exchanging.", "pos": "Am I allowed to hold money in multiple currencies?", "neg": ["I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.", "What do I do if I see a cash withdrawal on my account that I don't remember making?", "I am trying to transfer money and something is going wrong.", "How can I look at where my available cash is coming from?", "I am just waiting for the transaction to be completed.", "Is there a fee for topping off a US card?", "With what currencies can I add money?", "MY transfer has still not appeared.", "Hi, I am interested buying crypto currency but unable to purchase it through the application. I do want to do the exchange, Could you please let me know what is the problem?", "Can you unblock my pin because I put the wrong one too many times."], "instruction": "Given an online banking query, retrieve another query with the same intent"}902{"query": "are multiple currencies acceptable?", "pos": "What other fiat currencies can I use?", "neg": ["Can I get the Mastercard?", "How will I know when I can use the auto top-up feature?", "How do I prove I am who I am?", "Are there any fees associated with receiving money?", "ATM only gave me $20 instead of $100", "Why are you keeping my money from me by declining my card? What is going on?", "Can I receive payments in another currency?", "I noticed an extra charge on the purchase that I made last Saturday on my account. Can you see if I received the correct exchange rate?", "Will you charge me for exchanging foreign currencies?", "Does transferring money have a fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}903{"query": "What types of foreign money can be used with this service.?", "pos": "Please tell me which fiat currencies you support.", "neg": ["How long does an international transfer take? I made the transfer from France 2 days ago, but it is not showing up in my bank yet.", "How can I change to another currency?", "I would like to have a physical card to carry around and use. How can I get one?", "How do I verify the top-up?", "Can I receive payment in another currency?", "I've tried using my card multiple times and it keeps getting declined.", "How do I go about verifying the top-up card?", "Is there a minimum age for having an account?", "I normally don't use ATMs, but I was in a rush today and had to withdraw some cash. The ATM gave me the wrong amount of money and now my app is not showing the same amount as it should. What do I do?", "I may need to dispute a Direct Debit payment."], "instruction": "Given an online banking query, retrieve another query with the same intent"}904{"query": "If I was travelling abroad, would I be able to hold currencies in euros?", "pos": "How many currencies can I have money in in my account?", "neg": ["Am I able to use Apple Pay?", "I would like to cancel a transfer...is this possible?", "Are there any restrictions for the disposable cards?", "When will my transfer arrive from Europe?", "How can I make my card show up in the app?", "My app shows a direct debit that isn't mine.", "I have a canceled top-up and wanted to know about it.", "Hi, My card is getting declined during top-up. As it urgent, could you please resolve this issue, or guide me with other alternatives if any.", "How do I go about ordering a new bank card?", "Is there anywhere I can't use my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}905{"query": "Please tell me which fiat currencies you support.", "pos": "Are you okay with exchanges to EUR?", "neg": ["I just bought an item and would like to stop payment can you tell me if the item has been sent yet?", "Questionable transactions on my account.", "Why am I being charged for transferring money?", "Why is my withdrawal wrong? I took out $100 but only received $20.", "how do I ask for a physical card?", "I need help fixing my contactless. It's not working anywhere I go today.", "I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?", "I topped up my card but the app rejected it.", "Is there an auto top up option?", "What is necessary for the identity verification?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}906{"query": "Which fiat currencies are compatible for exchange and holding?", "pos": "Is the EUR accepted for exchanges?", "neg": ["I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?", "I transferred some money but the balance stayed the same.", "Is there an extra fee to exchange currencies?", "I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?", "I believe that someone is using my card without my knowledge!", "I am trying to exchange AUD for GBP, how do I do that?", "What was the cause for my card to be declined?", "I have a cash withdrawal that I don't recognize.", "Can I change my PIN remotely?", "How long does it take for a new card to ship?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}907{"query": "I heard that you support more than one type of fiat currency, would you tell me which ones please?", "pos": "Do you provide currency exchange to Euros?", "neg": ["My exchange seems to have something wrong with it. I changed over Russian Ruble to UK pounds and it appears I was charged way more than I was supposed to be.", "If I want to send out more cards, do you charge extra for that?", "How are top-ups verified?", "What is the maximum for top-ups?", "How do I close my account?", "I put some cash into my account but it's not displaying that on my balance.", "Why use a disposable card?", "Are the delivery days flexible?  My schedule only allows me to be a available on specific dates.", "Can I use my card wherever I want?", "Why won't my card work anymore?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}908{"query": "Can I have money in more than one currency in my account?", "pos": "Which fiat currencies do you currently support? Will this change in this future?", "neg": ["I went to do a transfer and it was declined.", "I added funds to my account but the app didn't process it.", "Is there a way to revert a transaction?", "How can I verify my top up?", "What would I be charged in receiving a SEPA transfer?", "How come my top-up didn't go through instantly, like it usually does?", "Can you tell me why my transfer declined?", "Are there ways for other people to send me money?", "I am not seeing recent cash withdrawal on my account.", "Verify top-up card help?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}909{"query": "Can you tell me how many currencies I can hold?", "pos": "Can I have multiple currencies in my account?", "neg": ["How do I order a disposable virtual card?", "I noticed an extra pound charge?", "The contactless payments are not working.", "Hi, I am trying to buy something online, but i think there is some issue in my card. As payment is reverted. Please help me in this as i am facing the same issue from last two weeks.", "I would like to get some extra cards?", "Why has my beneficiary been denied?", "How are exchange rates calculated at this bank?", "I would like to give another card to my daughter, how can I proceed?", "I'm due a refund and it is not on my statement.", "What countries can I use the card in?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}910{"query": "What type of fiat currencies do you support?", "pos": "I want to have multiple currencies in my account if possible.", "neg": ["How do I verify my source of funds?", "How long until my card will get here?", "How can I change the currency I'm exchanging from AUD to GBP?", "I was charged a fee for a transfer.", "Can you change the rate for the item I bought in a different currency as it is wrong?", "I look but I see no virtual card. Why is that?", "After my checque or cash deposit, my balance didn't update.", "I haven't seen the cash yet from the cheque I deposited.", "The rate of exchange for my cash withdrawal is wrong.", "For what reason did my top-up get cancelled?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}911{"query": "Are there limitations to what currency I can hold?", "pos": "What currencies can I not hold many in, if so what are they?", "neg": ["why do I have a pending payment?", "why is my top up failing", "I have a Visa and Mastercard, can I use these?", "What went wrong when I tried to do my transfer?", "Would I be charged any fees if I added money to my account using an international card?", "My top up didn't go through", "Does the top-up need verified?", "am suspicious of my card's security", "Is there a way to modify my details?", "Where do I access the auto top-up function?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}912{"query": "Will you be adding more currencies in the future?", "pos": "Which flat currencies are supported for holding and exchange?", "neg": ["How soon do cards arrive after I order them?", "Problem with my top up going through", "My identity verification didn't work", "What countries are you located in?", "Where can I pay with my card?", "I want to delete my account. How do I do this?", "Do i have to top-up with my credit card before I can transfer?", "I made a purchase earlier today but it is still listed as pending- when will it go through?", "Why has my card been declined?  whats the deal?", "I swear that there are 2 payments on the app that I didn't make.  Could my card me stolen?  Please advise what I should do."], "instruction": "Given an online banking query, retrieve another query with the same intent"}913{"query": "I would like for someone to tell me which fiat currencies that your company supports.", "pos": "Am I allowed to hold money in multiple currencies?", "neg": ["I would like my card activated.", "Can I use American express with apple pay? Why does it make my top up not work?", "I deposited a cheque a week ago but have yet to receive the cash.", "Do you have the option for a disposable virtual card?", "Where can the pin be located?", "Please tell me why I was charged additionally when I used the card.", "Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra?", "that fee should not be there, you charged my cash for an unnecessary thing.", "Help me.  My phone has been lost or stolen!", "I didn't do a payment and I have it now."], "instruction": "Given an online banking query, retrieve another query with the same intent"}914{"query": "I wondered if multiple currencies is okay?", "pos": "What fiat currencies can I use for holding and exchanging?", "neg": ["There are charges on my card that I haven't purchased.", "How do I get a new card as your machine swallowed mine!", "Is there anywhere I can't use my card?", "I need to change my name, since i just got married", "I don't think I made this transaction on my statement", "Why would there be an extra charge on my app?", "After I make a payment, how long will it be before it transitions from \"pending\" to complete?", "Why is the cash withdraw I made shown as pending?", "Why did I get declined when trying to get cash?", "It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once."], "instruction": "Given an online banking query, retrieve another query with the same intent"}915{"query": "Am I allowed to hold money in multiple currencies?", "pos": "Which fiat currencies can I use through this app?", "neg": ["The refund on my account hasn't shown up", "Is there a limit for top ups?", "Why is the exchange rate on my card wrong?", "How long will the transfer take?", "My money hasn't been transferred yet.", "i cannot seem to activate card", "help me find where this money came from", "Let me know what the steps for the identity checks are", "I have a new card and need to activate it", "What is your opinion on the exchange rate?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}916{"query": "Is it possible to hold money in multiple currencies?", "pos": "Can I have multiple currencies in my account?", "neg": ["Why am I being charged to make cash withdrawals? I thought they were supposed to be free!", "Is there a charge for sending out more cards?", "Can I have another card in addition to my first one?", "I still want to use my account but haven't verified is that OK?", "Can I exchange USD for GBP in your app?", "My account is locked because I used the wrong pin too many times.  Please help.p", "Can I top up using my apple watch?", "I have lost my phone.", "Tell me about the limit for top ups.", "My card is stuck inside the ATM."], "instruction": "Given an online banking query, retrieve another query with the same intent"}917{"query": "can I have multiple currencies?", "pos": "What fiat currencies do you allow exchange with?", "neg": ["what are you going to use my identification details for?", "I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!", "Can I top-up any amount I wish on any given day?", "My card has been lost! help!", "How can I receive verification for the source of my funds?", "Money is not in recipients account.", "Why does a top- up need to be verify?", "It kept my cash", "How long should I wait for the card to arrive?", "Is there a cash withdrawal fee? Because I just got charged?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}918{"query": "How can I exchange to EUR?", "pos": "Are you okay with exchanges to EUR?", "neg": ["I want to change my pin number from an ATM. Is this possible?", "Is there a charge for using transfers for top ups?", "They is a payment I don't recognize on my statement.", "Where is my money that I transfered?!", "I need a card reactivation, I had reported my card lost but I ran across it in my jacket.", "I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges!", "How do i verify my card?", "Can you help me transfer funds from another bank account to this account?", "I looked on the app and it says I withdrew cash.  I didn't!", "I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working."], "instruction": "Given an online banking query, retrieve another query with the same intent"}919{"query": "What fiat currencies do you support?", "pos": "Do you hold money and if so, what currencies do you accept?", "neg": ["Where is the PIN for my card located?", "Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "How do I stop fraud to my account?", "Why have I been charged twice?", "Can I get a physical card for free, or is there a charge?", "What can I do if my passcode won't work?", "The app doesn't believe its me.", "do you offer refunds? i would like to return purchase.", "How can I get my money that I didn't get from the ATM?", "Why have I all of a sudden been charged for my ATM withdrawal? I thought the withdrawals were free because this is the first time I've ever had this problem."], "instruction": "Given an online banking query, retrieve another query with the same intent"}920{"query": "What currencies do you support?", "pos": "What fiat currencies can I use for holding and exchanging?", "neg": ["How long does it take for a card to arrive?", "my friend has not got the money I sent last week.", "Can you tell me what the cash withdrawal is in my statement?", "In a recent withdrawal I received less cash than I expected to receive.  Did someone make an error with the exchange rate?", "Why do I need top-up to be verified?", "Set a new PIN please.", "i want to get a card but i live in the US", "Can I receive my salary with this in another currency?", "A transaction is showing more than once.", "How can I trade currencies with this app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}921{"query": "What fiat currencies can I use for holding and exchanging?", "pos": "What currencies can I not hold many in, if so what are they?", "neg": ["Is there a few for exchanging foreign currencies?", "Im going to need to make a transfer from a UK account but I need it to go through ASAP. Is that going to be possible or will it take forever?? Im hoping it will be a couple hours and not a couple weeks.", "Is there a maximum for top-ups?", "The balance hasn't changed yet after depositing a cheque with some money.", "Why didn't my transfer complete?", "As I double checked that I have the correct account details that i submitted , they're right for sure. Transfer is still pending so far.", "What should I do if I exceed my PIN tries?", "I need to find the card I received in the app.", "My account was charged a fee. When did you start charging extra for card payments?", "I made a transfer to my friend earlier and she hasn't received it yet.  What's the hold up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}922{"query": "Which flat currencies are supported for holding and exchange?", "pos": "Can you make exchanges using the EUR?", "neg": ["I would like to invalidate my account.  I am very disappointed with your services.", "Good afternoon. I made a transfer from my UK bank account.  I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.", "I happened to forget my password", "Can I get a new card with new expiration date in China?", "Which cards are accepted for topping up?", "Why couldn't I transfer funds to my beneficiary?", "Today I noticed a charge for an ATM withdrawal on my account. Can you please fix this? It's supposed to be no charge.", "I am having a huge problem with my card being declined and it's really important that I top-up today.  Would you please look into this further and let me know how I can get this fixed?", "Can you look into why my most recent top-up is showing as pending? I thought it was supposed to be instantaneous.", "I have a friend who needs money as soon as possibly. If I were to transfer it how long will it take to get to her?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}923{"query": "I need assistance with understanding which fiat currencies that you support.", "pos": "I'm interested in holding and exchange for flat currencies, what do you support?", "neg": ["Remove my account immediately.", "How long will it take to receive my money from my transfer transaction?", "I am still currently waiting for the cash that has been deposited into the account this morning.", "I would like to make sure it is delivered on a certain date.", "Is it possible to exchange currencies on the app?", "Does it cost extra to send out more than one card?", "I'd like to order an additional card", "what I need to verify my account", "What is this witdrawal", "I would like to know more about what a disposable virtual card is?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}924{"query": "Do you allow currency exchanges?", "pos": "Do you support fiat currencies?", "neg": ["My credit card was just denied for top up! Can you tell me why this happened and what's going on?", "I made a cash withdrawal and it is still listed as a pending transaction.", "Why can't I buy cryptocurrency on the app?", "Exchange rate on a purchase was incorrect", "Is my new card activated?", "I have money in a foreign account that I want to send to this account.", "My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what is happening?", "I believe I got a wrong exchange rate when I got cash.", "My card stopped working after multiple transactions. Why?", "Why am I being charged a hidden fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}925{"query": "Which fiat currencies can I use through this app?", "pos": "Is the EUR accepted for exchanges?", "neg": ["Are there any specific cash machines that I have to go to in order to change my PIN?", "I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as \"pending\", it never changes, and now I'm thinking someone's hacked my account!", "Where Is the top up verification code found?", "I just noticed my transfer was declined and I don't know why. Can you help me?", "Tell me about the card PIN?", "Could you inform me as to why I have been charged a higher fee for doing banking abroad.", "I was charged and shouldn't have been charged when using my card!", "How do I make sure my transfer isn't goin to an unsupported merchant?", "I can't withdraw money", "I would like to know the countries you are offer services in?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}926{"query": "What fiat currencies do you allow exchange with?", "pos": "Can you make exchanges with the EUR?", "neg": ["Do you support direct deposits from my employer?", "What is the most efficient way to activate my new card?", "When will I recieve my new card?", "Do you need my birthdate?", "How do I get my card?", "Why did my payment get declined?", "I seem to be having trouble with my Google Pay Top. Can you please help?", "I did a transfer and was charged a fee that should not have been charged!", "What steps do I have to go through in order to activate my new card?", "My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again."], "instruction": "Given an online banking query, retrieve another query with the same intent"}927{"query": "What are the currency types that I can keep money in.", "pos": "What types of fiduciary currencies are supported for tenure and exchange?", "neg": ["At which locations can I order a card?", "want to know how to get virtual card", "Why did my top up get reverted?", "Will I be charged for topping up by transfer?", "I want to close my account & I will never do business with you again.", "Hello, I just checked my card transactions and saw that I was charged twice for a restaurant visit I did earlier this week. Is it possible to remove one of them and get my false paid money pack?", "How do I see my card in the app?", "Is a physical card also available", "I am travelling and I was wondering what your exchange rates are", "Is American Express supported for adding money into my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}928{"query": "What flat currencies do you support for holding and exchange?", "pos": "What other currencies can I hang onto?", "neg": ["I purchased something and already received it, why hasn't the money taken out?", "Is there any way i get a disposable virtual card as well?", "Is there any way to get my salary in a different currency?", "The ATM gave me less cash than requested", "Is it possible to delete the account?", "Why am I being charged the wrong currency exchange when I purchased something abroad?", "Can I be charged for exchanging foreign currency?", "Is it possible to get both Visa and Mastercard from you?", "Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?", "What do I do if my card is not working?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}929{"query": "Are there any fiat currencies that you will not work with?", "pos": "Can I have multiple currencies in my account?", "neg": ["I've been waiting for over an hour for a top up to go through.  How long is this supposed to take?  I really need this money.", "Are there limits with top-up?", "My top-up is taking a while to process!", "how long will it take for my transfer to stop pending", "I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?", "I purchased something and the seller hasn't received the money yet, but it has been deducted from my account.", "Is there a way to link cards if I have one of yours?", "How do I verify the source of my funds?", "In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?", "I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}930{"query": "Please tell me the types of currency I can hold.", "pos": "Can exchanged be made to EUR?", "neg": ["Why am I being charged to make cash withdrawals? I thought they were supposed to be free!", "How can I choose between Visa and Mastercard?", "There are two of the same charges on my account.", "What should I do with my stuck ATM?", "My transfer failed.  Help!", "Am I allowed to change my PIN anywhere?", "I have been charged an extra pound!", "Do I get charged if I top up with my European bank card?", "I want to end my account", "When can I use money sent to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}931{"query": "Do you convert to Euro?", "pos": "Can you tell me the names of the fiat currencies that I can use at your institution?", "neg": ["Will you send me a new card in China?", "Why have my top ups been canceled?", "My payment was terminated", "My phone was stolen, help!", "I used an ATM and wanted to know why I was charged an extra fee.", "My transfer didn't arrive to the recipient", "left my phone at hotel, cant use app", "Will you charge me if I top up by card?", "After reviewing my charges, I see I was charged a fee for a transfer I did, why?", "How long does it take for cash withdrawals to hit my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}932{"query": "Can you make exchanges with the EUR?", "pos": "How many currencies can I have money in in my account?", "neg": ["Is there a reason why a recipient might not see my money transaction", "Can you assist on apple watch top ups?", "If I don't live in the UK, can I get a card?", "I want to link to my card card with you, how?", "How can I trade currencies with this app?", "I normally have no issues making transfers, so why am I suddenly being told it is not possible?", "Do I get an actual card?", "The ATM didn't give me what I asked for but my balance says it did", "Which card would I get, Visa or Mastercard?", "There is a debit paymet that I don't recognize."], "instruction": "Given an online banking query, retrieve another query with the same intent"}933{"query": "What are eligible holding and exchange currencies?", "pos": "what currencies do you accept?", "neg": ["When will I be able to see the refund", "How old do you need to be to have an account?", "Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Pls it's urgent", "Tell me why my card payment would be reverted.", "Why is my purchase showing as pending?", "I purchased something overseas and the incorrect exchange rate was applied.", "There is  a charge I don't recognize.", "I wasn't allowed to transfer to my account", "Where did the money transfer go?", "Is a physical card also available"], "instruction": "Given an online banking query, retrieve another query with the same intent"}934{"query": "Do you allow exchanges of EUR?", "pos": "Will you work with any fiat currencies?", "neg": ["There are a couple payments with my card shown in the app that i really didn't make myself. What's happenning with this, does someone has access to my card?!", "Will there be extra charges regarding to adding money into my international card?", "Why haven't I been given a virtual card yet?", "What is the age requirement?", "Could google pay and top up be together?", "where has my transferred money gone?", "What's wrong with my ID? I can't verify it.", "Activate my card", "How long before transferred money shows up?", "Why is there an extra fee on a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}935{"query": "Is it possible to hold money in different currencies?", "pos": "Do you support other currencies?", "neg": ["The amount of cash I selected to withdraw is different than what I received.", "I am trying to find out how to exchange currency X with currency Y.", "I would like an extra card.", "Are there limits to businesses that will accept this card?", "I bought something online and it says there was a fee to transfer money. Isn't that free?", "Do you have any age limit?", "I'm still waiting for my new card.", "What should I do if someone else used my card?", "I need to transfer some money, can I use my credit card?", "what can I do if I got my American Express in Apple Bay but top up is not working?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}936{"query": "What fiat currencies are supported?", "pos": "What currencies are available for my use in holding and exchange?", "neg": ["Can I request a refund", "How much does each transfer cost?", "Why was there an extra charge when I transferred money?", "I do not feel comfortable verifying my identity.", "I sent a payment, but the person I sent it to says they don't have it", "When will my top up be approved?", "What do I need to do to verify my funds?", "My actual card isn't functioning.", "I received my card. How do I link it to the app?", "I attempted to get cash in the ATM but it was not authorized"], "instruction": "Given an online banking query, retrieve another query with the same intent"}937{"query": "Can I have money of different country of origin.", "pos": "Which fiat currencies are supported by you?", "neg": ["My withdrawal from the ATM was cancelled.", "Can I use a cheque to top up my account", "Can my friends top up my account?", "You did not give me the correct exchange rate for an item that I bought.", "Can you help me find the virtual card?", "My ATM withdrawal is taking forever", "Where did the money transfer go?", "I am not sure but someone else might be using my card", "How do I know which countries you provide service in?", "Please help me cancel a transaction."], "instruction": "Given an online banking query, retrieve another query with the same intent"}938{"query": "Is my fiat currency supported for both hold and exchange?", "pos": "I need to know what flat currencies you support for holding and exchange.", "neg": ["My card payment was not successful.", "Please cancel the transfer I just made.  I put in the wrong account number and can't seem to stop it on the app.", "Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank.", "How do I receive a virtual card?", "why would i be declined if i had money iin my account", "Why did I get charged one pound seemingly randomly?", "How much will I be charged for a cross-currency exchange?", "Do I have a choice for a Mastercard?", "I enetered the wrong information, I need my account unblocked How do I do that?", "Can I change my PIN online?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}939{"query": "Can you make exchanges using the EUR?", "pos": "Can my account have different types of currency in it.", "neg": ["How do I change my last name?", "What countries are you supporting?", "I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?", "How long will it take my card to get here?", "Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?", "My beneficiary is not allowed?  Why?", "What's the amount that I can top-up?", "I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it", "My salary is in GBP, is this something I need to configure?", "Why was I charged a higher exchange rate when I bought something abroad?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}940{"query": "Can you tell me the names of the fiat currencies that I can use at your institution?", "pos": "What currencies can I have?", "neg": ["I forgot the code I need to get into the app.", "Good day, in reviewing my credit card activity over the last several days, I see a repeated charge for a restaurant that I went to. The charge was put through twice, so I would like one of the charges corrected and the amount that was withdrawn to be reinstated please.", "i didnt make these transactions, i think my card details might be stolen", "My top-up is still pending", "I tried to make a withdrawal from the ATM, but it was cancelled.", "Why am I getting a fee on a card payment?", "What do I do if my card is about to expire?", "Can you let me know why my cash withdrawal is still pending?", "if i found a lost card can i put it back in app", "I thought transfers were free, why was I charged?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}941{"query": "Is my country's currency supported by your system?", "pos": "I'm interested in holding and exchange for flat currencies, what do you support?", "neg": ["How do I transfer funds directly from my credit card?", "The ATM would not give me cash,why?", "who charged my card", "Can I get a physical card for free, or is there a charge?", "My money is all gone. What ways are okay to add money to my account?", "I hate this ATM, it charged me an extra fee, Why did it charge?", "My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it?", "Where do I go to add a new card?", "I want to replace my current PIN.", "What is the fee for a cash withdrawal?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}942{"query": "What other fiat currencies can I use?", "pos": "What country's money can I hold currency in?", "neg": ["I need my card as quick as possible", "I deposited money in the form of a cheque, but my balance has not increased.", "Is there a reason my transfer failed?", "When will my cash withdrawal show/", "How long does it take for my id to verify?", "what are your exchange rates at?", "Where do I get a virtual card?", "I was just shopping and my payment was declined in a store!  It was very embarrassing, what is going on and when will it be fixed?", "I'm having issues with my card. You guys keep declining it for some reason. I haven't had any issues up until this point. What is going on? I've tried a handful of times with the same, unfortunate, result!", "Where can I find the verification code for the top up card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}943{"query": "Do you have a problem with EUR exchanges?", "pos": "Are you okay with exchanges to EUR?", "neg": ["My transfer is stuck pending? How do we fix it to it goes through?", "How do I use my card if I lost my phone?", "How do I use my card to top up?", "Why is the transaction not posting?", "Do you give out Visa or Mastercards?", "I would like to have a Mastercard.", "I made a card payment which is showing me pending.", "what is this extra charge with my purchase?", "There are multiple instances where you added a fee to the payment, as well as some where you didn't. Do you have an outline of when a fee will be added?", "I want to top up by card, what do you support?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}944{"query": "I'm interested in holding and exchange for flat currencies, what do you support?", "pos": "What country's money can I hold currency in?", "neg": ["Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to.", "I think my top up may have been reverted, what do I do?", "I believe you charged me too much to exchange my money", "Why won't my card work.", "Why was my top up cancelled?", "Why is there an extra €1 fee in my statement?", "Why didn't I receive the right amount of cash at the ATM?", "Which documents do I need for this identity check?", "I tried to get cash in the ATM but it was not approved", "There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on"], "instruction": "Given an online banking query, retrieve another query with the same intent"}945{"query": "I need a list of currencies you accept for exchange.", "pos": "I need to know which flat currencies are supported by you.", "neg": ["What's the process to receive a second card?", "My cash transaction isn't showing on my receipt", "Where do you need to live to receive card", "Help, I need to top up my account. Where do I send a check?", "Can you please assist on my item that needs to be refunded?", "The app is showing a payment I never made.", "How do I get a virtual card on my device?", "Hi, My card is getting declined during top-up. As it urgent, could you please resolve this issue, or guide me with other alternatives if any.", "if i found a lost card can i put it back in app", "How do I link my card in the app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}946{"query": "Do you hold money and if so, what currencies do you accept?", "pos": "Do you have EUR currency available for me?", "neg": ["I can't upload my identification.", "Transaction showing up many times.", "What is limit of disposable cards  I can make per day?", "I thought transfers were free, why was I charged?", "My card is about to expire, what do I do?", "I'm not sure how to provide my identity.", "I have yet to receive the cash I added to my account this morning.", "i want to get my salary deposited as pesos?", "My wallet was taken and I see that someone is using my card!   Please help me!", "I think I am a victim of fraud.  I noticed there was a charge on my account that I didn't do because I haven't touched my card today.  Can you please reverse the charge and refund my money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}947{"query": "Can I have multiple currencies in my account?", "pos": "What are the fiat currencies used?", "neg": ["I already have a card and want to link it", "Cash I did not get showed up in my account", "How come the money from the merchant appeared back into my account?", "is there a way i can see source of money?", "What are the acceptable currencies for adding funds?", "Can you tell me why the card payment came back?", "Do I need to verify my top-up card?", "I have a cash withdrawal on my statement that I am unsure of.", "My identity is unable to be verified.", "Would I get a Visa or Mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}948{"query": "What fiat currencies are used with holdings and exchanges?", "pos": "What types of fiduciary currencies are supported for tenure and exchange?", "neg": ["I have tried to submit a transfer a couple of times now, and for some reason, it continues to be unsuccessful. Do you know why this may be?", "I need to change my personal details in my account.", "I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?", "which identity details are required", "Yikes!  I didn't get the amount of money that I requested.  What do I do now?", "Why is the payment on my card still pending?", "How to a go about ordering a disposable virtual card?", "I deposited a cheque, but the balance hasn't changed yet.", "Help me cancel a transaction.", "Would I have to pay anything if I need an additional card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}949{"query": "Which flat currencies do you support for holding and exchange?", "pos": "Is EUR one of the currencies you deal with?", "neg": ["Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying.", "Does it cost money to top up?", "Can I have a friend send money directly to me?", "I would like to reactivate a card and wondered if that could be done?", "When will my transfer from the US get here?", "There has been a charge pending on my account statement that I can't figue out it's for a dollar.", "Do you have a limit for someone's age?", "How do I request a refund?", "Are there certain cards and currencies you support?", "Is there any way to get my salary in a different currency?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}950{"query": "Can I change or hold different currency?", "pos": "Is the EUR accepted for exchanges?", "neg": ["Why didn't I get the amount I requested at the ATM?", "Why can't I get my top up to work in Apple Pay?", "How is the exchange rate doing?", "How can I delete my account?", "What types of top-up methods do you accept?", "I did not charge my account for that transaction.  That's an error.", "How do I replace my card before it expires?", "Where can I find top up by cash deposit?", "Why am I being charge a fee when using an ATM?", "What do I have to do to get my virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}951{"query": "How can I solve my issue with holding multiple currencies?", "pos": "Which fiat currencies are supported by you?", "neg": ["Are there ways for other people to send me money?", "Please help! I was looking at my account and saw a transaction with a seller I don't remember. Is it possible for you to track the sale, because I really don't think I made a payment to them.", "I have a payment which has not been approved.", "I got charged two times for a transaction", "How can I know where my card will be accepted?", "My card payment is just showing up as pending and it has been a while , what's going on with that, it should be going through at some point?", "What's the limit for auto top-up?", "Are there virtual disposable cards?", "Unable to complete transfer, states 'declined'", "Can I use my account before the identity verification is complete?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}952{"query": "What fiat currencies are used for holdings?", "pos": "What types of fiduciary currencies are supported for tenure and exchange?", "neg": ["i need a refund right away but the funds aren't available in my account", "What is the most I can top-up?", "There is a direct debit charge on my account that I don't recognize.", "My statement indicates I made a payment to an unfamiliar merchant.", "Will my other US credit card be accepted?", "What am I going to need in order to activate my card?", "What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this.", "Google Pay Top up isn't working", "What do i do to get a physical card?", "Why was I charged an extra fee when using the card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}953{"query": "I need to know which flat currencies are supported by you.", "pos": "Do you have support for flat currencies?", "neg": ["Which currencies do you handle?", "I've completely forgot the code to get into the app.", "Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending", "My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.", "I could not access my money at the ATM", "Report stolen card", "I'm seeing a direct debit payment that is not me.", "Is my card payment reverted?", "I was charged twice, when I didn't purchase anything twice.", "how long does it take for a transfer to arrive"], "instruction": "Given an online banking query, retrieve another query with the same intent"}954{"query": "Can I exchange currency to Europe?", "pos": "Which fiat currencies are supported for holding and exchanging?", "neg": ["What is the present state of the exchange rate?", "My refund has not shown up in my account.   Where is it?", "I was charged and shouldn't have been charged when using my card!", "After purchasing an item I noticed the exchange rate was incorrect.", "What is the process for getting an actual physical card?", "I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP", "When are you going to transfer the money?", "I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!", "There is a refund missing.", "Can I transfer something urgently from China? How long does it take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}955{"query": "Do you offer services that hold money in different types of currency?", "pos": "How many currencies can I have?", "neg": ["I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app.", "Can I give a second card for this account to my daughter?", "I received a decline message on a transfer", "How long will it take for my cash withdrawal to stop pending", "Are there any top-up limits involved?", "your company is awful, i would like to delete my account please", "still need to get card pin", "Please tell me why I was charged additionally when I used the card.", "Hello, there was an error while attempting top-up with my card this morning. I was able to use the card two days ago with no issues. Could you please assist?", "Will I be charged a fee for topping up using a European card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}956{"query": "I need to know what flat currencies you support for holding and exchange.", "pos": "Which fiat currencies are supported by you?", "neg": ["Can you explain to me why a top-up would still be pending?", "Help me.  The passcode doesn't work.", "Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening?", "What is preventing me from adding a specific beneficiary?", "Will a cheque suffice?", "Will I be sent a new card before mine expires?", "Why can't I see my top up?", "Is there a way to reset the passcode?", "I've been charged an extra £1 and I don't know what it's for", "Will I be charged for topping up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}957{"query": "Can you convert to EUR?", "pos": "I need to know which fiat currencies I can use with you.", "neg": ["when will my transfer arrive", "I put my check in the bank, but I haven't gotten my cash yet?", "I need help reapplying my top-up. It seems it isn't working.", "Why isn't my google top-up pay working?", "I was supposed to receive my new card by now, but it hasn't came in.", "Please help my find out why there is an odd direct debit in my records.", "Can i get money back in my home currency at  ATM? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.", "Can you tell me why my top-up was canceled?", "Is my card ready for use or does it need activated and if so how?", "Why do you need me to do an identity check?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}958{"query": "Which currencies will you exchange?", "pos": "What flat currencies do you use for holding and exchanges.", "neg": ["HELP! I tried to get cash and it gave me some, but not the right amount!", "Its been 3 days, How long will my transfer take to get to my wallet?", "I was out today looking forward to paying with my new card, but the payment just kept getting declined. This is really sad, what's going on?", "How do I know what my account is set to, I am paid in GBP?", "I tried to make a withdrawal from the ATM, but it was cancelled.", "Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow.", "Make me understand why I am charged an extra fee when I use the ATM.", "How do I reactivate a card I thought I lost?", "How can I pay for top-ups?", "Can you help me find the virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}959{"query": "I want to have multiple currencies in my account if possible.", "pos": "Can my account have different types of currency in it.", "neg": ["Will you charge for a physical card?", "Google Pay isn't working. What is wrong?", "Can I call to get my card activated?", "How do I verify the source of my funds?", "My card doesn't work when I use it.", "I looked at my statement and found a payment I and found a mistake.", "I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it!", "Can I let other people have access to my account in order to top up?", "My new card came in.  How do I activate?", "I deposited a check yesterday and im not seeing it posted yet in my account. why is that? can you look into it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}960{"query": "What are my options for holding money in multiple currencies?", "pos": "What flat currencies do you use for holding and exchanges.", "neg": ["How much is a physical card?", "How come I can't seem to verify my id?", "I was charged extra when I made a cash withdraw, why?", "We want to start a college fund for my daughter.", "Why did my card get charged twice for a transaction?", "Why has my top-up been denied?", "Help!  What should I do?  My phone was stolen yesterday.", "I see a direct debit payment on my statement that wasn't me", "How can I prove who I am?", "My payment has an incorrect exchange rate."], "instruction": "Given an online banking query, retrieve another query with the same intent"}961{"query": "I need to hold money, what currencies can I use?", "pos": "What currencies are available for my use in holding and exchange?", "neg": ["How do I set up an account for my children?", "when will I get my refund?", "Tell me if there is a limit to top-up.", "Why was my top up reverted?", "Can I change my PIN without being physically present?", "I am yet to receive my pin.", "What payment methods are used to top up?", "What are the acceptable currencies for adding funds?", "\nWhere can I withdraw money from?", "My payment didn't work and the money is in back in my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}962{"query": "What currencies can I hold?", "pos": "What types of fiduciary currencies are supported for tenure and exchange?", "neg": ["Why did I get charged when getting cash?", "I didn't get the correct amount of money from the ATM machine", "I would like to cancel a transfer...is this possible?", "There is a cash withdrawal from an ATM listed but I don't remember making this withdrawal.", "What are the acceptable currencies for adding funds?", "wheres my money receipt", "What areas are cards delivered to?", "Google Pay won't let me top up.", "I'm cancelling this charge. I still have not received what I bought from these people a while ago.", "My balance is not right. It has not been updated for the cash or cheque deposit."], "instruction": "Given an online banking query, retrieve another query with the same intent"}963{"query": "Do you support other currencies?", "pos": "Will you work with any fiat currencies?", "neg": ["Unknowingly to me the payment sent to seller has been redeposied back in my account. I do not know why it would take out the payment and then put it back in my account. Can you resolve this as soon as possible?", "How to exchange my currency", "I do not see the money I transferred into this account", "Is there a charge for top-ups?", "There is a card payment I'm not familiar with.", "What if my top up is reverted?", "Can I put my found card back into the app on my phone?", "Do I need to order a new card before it expires?", "Do you have an age requirement when opening an account with your service?", "I was double-charged for a transaction"], "instruction": "Given an online banking query, retrieve another query with the same intent"}964{"query": "What currencies can I not hold many in, if so what are they?", "pos": "Which fiat currencies are supported by you?", "neg": ["I think my card has been compromised in some way.", "I couldn't transfer to an account.", "what currencies can i use to add money to my account", "I'm still waiting for my new card.", "I noticed that there is a withdrawal in the app that is not mine.", "How come I got charged extra for withdrawing cash?", "My refund is not showing.", "Do top-up limits exist?", "How do I dispute a debit that I didn't make?", "Hello, i just checked my statement and there seems to be a payment from my card that I have never seen before."], "instruction": "Given an online banking query, retrieve another query with the same intent"}965{"query": "Are you okay with exchanges to EUR?", "pos": "Can exchanged be made to EUR?", "neg": ["Explain how to verify my identity?", "How many years old do I have to be?", "I lost track of my card", "Cancel a transaction", "Why was I charged a fee for my withdrawal?", "My topping up didn't go through.", "What is the top up code for?", "How do I get started when I get my card?", "I'm looking at my statement, and my refund is not on there.", "I already have an account. Why can't I use it unless my identity is verified?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}966{"query": "What fiat currencies are used for exchange?", "pos": "Do you provide currency exchange to Euros?", "neg": ["Can you tell me why my transfer is pending still?", "My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it?", "should i add money via bank transfer instead", "So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?", "I seem to have lost my card.", "Can I make an account for my daughter?", "What are my bank details so I can do a transfer?", "Does it cost anyting to get my own card?", "The money disappeared after I topped up my account.", "What limits are the to top-ups?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}967{"query": "What fiat money can I used in the exchange and holding?", "pos": "Do you have support for flat currencies?", "neg": ["Is there a specific date i can have it delivered?", "i withdrew cash and dont see it reflected on the balance", "I need to top up using a cheque", "If I make a mistake can I cancel the transaction?", "How do I use a card to top up?", "Is the fee with my cash withdrawal a mistake?", "Will I be charged for a cash withdrawal?", "If I were to use a European bank card for a top up, will I incur a charge?", "When will my transfer arrive from Europe?", "If I can, I would like to get both Mastercard and Visa from you."], "instruction": "Given an online banking query, retrieve another query with the same intent"}968{"query": "What currencies are available for my use in holding and exchange?", "pos": "I need to know which fiat currencies I can use with you.", "neg": ["I have a payment I didnt make on my account", "Why hasn't my top-up finished pending yet?", "Will there be a charge for topping up by account with a SEPA transfer?", "Do you limit my top-ups?", "There is a payment that is not mine in the App.", "How long will a transaction to a friend take?", "Why was my virtual card rejected?", "What does it mean when it says I have a payment pending?", "If my card payment isn't working what do I do?", "How do I get a virtual card on my device?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}969{"query": "How many currencies can I have money in in my account?", "pos": "What are the fiat currencies used?", "neg": ["from where are coming your exchange rates?", "I would like to change to a different currency.", "My address needs to be changed.", "Is a new debit card free?", "I just got an email in confirming my purchase with my card. I login to the mobile app on the card and found out there are several purchase were made without me aware of it. Evidently someone had stole my card information and made these fraudulent purchase. I need the transaction to be reverse and have my card suspended.", "Guide me on how to unblock my PIN", "Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?", "I deposited a check a few days ago and it's still not gone in! Please help me with this", "The ATM didnt return my card!", "I saw a payment come out of my account for a merchant I don't remember."], "instruction": "Given an online banking query, retrieve another query with the same intent"}970{"query": "What currencies can I have?", "pos": "What types of fiduciary currencies are supported for tenure and exchange?", "neg": ["Is there a reason my transfer would have been declined?", "Instructions for activating card", "What are the reasons a beneficiary would be denied?", "Is there an auto top up option?", "How do I withdraw money?", "Can I setup top ups in advance?", "What is the extra fee that was added when I used the card?", "withdrawal pending meaning?", "Why do you need verification for my identity?", "I found a transfer fee - is that correct?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}971{"query": "what currencies do you accept?", "pos": "Will you work with any fiat currencies?", "neg": ["I dont have a pin", "Why did they charge me an extra $1?", "I lost track of my card", "Why didn't my transfer get to the recipient?", "I noticed that my card was charged more than once for one thing.", "I didn't receive my money earlier and it says the transaction is still in progress. Can you fix it?", "Is there a fee for european bank cards?", "Why does my identity need to be verified?", "I would like to track the card you sent to me.", "How long do I have to wait until the transferred money shows up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}972{"query": "Which fiat currencies do you currently support? Will this change in this future?", "pos": "Is EUR one of the currencies you deal with?", "neg": ["Why hasn't a transaction I did to my friend arrived yet?", "What I topped up was reverted by the app.", "What are the steps that I need to take to activate a new card?", "Salary in GBP has been received. Does it need to be configured into another place?", "I purchased something abroad but the exchange rate is incorrect.", "How many days until my US transfer arrives?", "What form of payments can I use for topping up?", "I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take?", "Been trying to transfer money this morning but keep getting rejected. I don't understand why this is happening.", "Why am I unable to verify my id?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}973{"query": "What other currencies can I hang onto?", "pos": "What fiduciary currencies are supported for tenure and exchange?", "neg": ["What ATMs can I use my card at?", "What do I do if I forgot my PIN?", "Can I auto top up multiple times?", "I was charged the wing amount for an item.", "Why did the cash deposit not show up in my account?", "why didnt a transfer to my account process", "I think that the exchange rate for the withdrawal of my cash is not right.", "My card data has been exposed.", "What is the charge for using a Top up card in the US?", "I did not have the right exchange rate applied to my situation of pulling out cash"], "instruction": "Given an online banking query, retrieve another query with the same intent"}974{"query": "How many different currencies can I hold money in?", "pos": "What currencies do you offer?", "neg": ["How come my money hasn't shown up yet?", "There is a withdrawal in my account I didn't make.", "how do i set up my apple pay watch to connect to my account", "My top-up hasn't gone through, what happened?", "Help me.  My phone has been lost or stolen!", "Will there be a fee if I receive a SEPA transfer", "I made a transfer into my account and now I need to cancel it", "Can other people top up my account?", "I don't know what a pending payment is.", "I bought an item that I was charged a different exchange rate for."], "instruction": "Given an online banking query, retrieve another query with the same intent"}975{"query": "I want to hold and exchange fiat currencies, what can I use to do so?", "pos": "Do you provide currency exchange to Euros?", "neg": ["The app is saying I made a withdrawl but I didn't.", "Why can't you allow my beneficiary?", "I can't get google pay to work right.", "What is the process when my card is due to expire?", "Is there a reason my top-up has not gone through?", "Can I link my card I previously received?", "I'd like to provide my daughter with a card - could I get an additional card from my account to give her?", "Please, I need your help as to whether or not you have money for a large refunded purchase I made. I requested it some time ago from the seller, but nothing is showing up.", "I would like my card activated.", "Is there a way to top-up when it reaches a certain balance?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}976{"query": "What are the fiat currencies used?", "pos": "Do you provide currency exchange to Euros?", "neg": ["What currencies are approved to add money?", "What countries do your services support?", "The other bank confirmed a transfer I made, but this account is not reflecting it yet.", "Help me cancel a transaction.", "The amount of cash I received was not the full amount", "my cash withdrawal is pending, why?", "My top up is still pending", "Could you refund my transaction, I paid it into the wrong account. I need to be able to pay it into the right account by tomorrow.", "How can I get a card sent to China?", "How do you decide what your exchange rates are?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}977{"query": "Can my account have different types of currency in it.", "pos": "Is it okay to hold money in multiple currencies?", "neg": ["Should I be seeing a fee applied for my money transfer?", "How do I receive more physical cards", "Can I use my new card?", "Why do you need me to verify who I am?", "I have a fee listed for a transfer.", "How long does a payment usually show as pending? Is it normal that mine is still pending?", "I am having trouble verifying my id.", "Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account?", "I have to verify my source of funds.", "I found my card, how can I use it again?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}978{"query": "What fiduciary currencies are supported for tenure and exchange?", "pos": "Will you work with any fiat currencies?", "neg": ["Why is my refund not showing up on the statement?", "Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already  but same thing is happening .", "Why do I see a fee when I do a transfer?", "I did a transfer.  What is the extra fee?", "Why is there a direct debit set up in my name?", "I just had my card get declined at the ATM! I need to get money out but I am unable to.  Why has this happened?", "Who do I talk to for transactions debited twice?", "My card still hasn't arrived after two weeks, now what?", "There are multiple instances where you added a fee to the payment, as well as some where you didn't. Do you have an outline of when a fee will be added?", "Would you be so kind as to activate my card? Thanks"], "instruction": "Given an online banking query, retrieve another query with the same intent"}979{"query": "How many currencies can I have?", "pos": "Are all European currencies available for holding and exchange?", "neg": ["What happens when I money transaction doesn't show up on the receiving side?", "Is there a way you can have money from a purchase I made refunded to my account.", "How long will a transaction to a friend take?", "How can I configure what currency my salary is in if it's in GBP?", "Can you help me activate my card", "Let me know when you charge for payments. I just checked the app and saw a fee that I wasn't warned about.", "What is the system for determining the exchange rate?", "My card is missing.", "what steps do you take to check identity", "Why do I need top-up to be verified?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}980{"query": "Will you work with any fiat currencies?", "pos": "What country's money can I hold currency in?", "neg": ["How will I know when I get my refund?", "Why is my transfer pending when I already made it?", "I've made a bank transfer but the money doesn't seem to be in my account.", "I would like to give another card to my daughter, how can I proceed?", "lost my card in atm", "There is an odd 1£ charge that appears as pending on my statement. What's the reason for that? I haven't purchased anything for a pound.", "The card is non-functional.", "Can I make a contactless payments?", "My card was lost on vacation, I don't know where it is. Can you help me take care of this immediately?", "My card hasn't been working when I try to use it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}981{"query": "What types of fiduciary currencies are supported for tenure and exchange?", "pos": "What currencies do you offer?", "neg": ["Can I electronically transfer funds into my account from my American Express?", "Is there a way to link the card i just got?", "my card payment has been declined, do you know why?", "Can you explain more about why should I verify my identity?", "I need to change my address in the personal details.", "I was charged a fee when I transferred my funds, why?", "What does it mean if it says that my payment is pending?", "Why didn't my payment process", "I keep checking my statements but nothing shows up.I requested a refund a long time ago but seems like it's not submitting my account for some reason. Can you please help me get the money back from the seller for me", "Why is there a fee associated with card use?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}982{"query": "Do you provide currency exchange to Euros?", "pos": "Is the EUR accepted for exchanges?", "neg": ["I just got my new card and tried using it and it was declined?", "what is this extra charge with my purchase?", "I payed with the card and there was an extra fee?", "Visa or Mastercard?", "Why can't I topup my account?", "How can I top up my card with another card?", "My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on?", "Why is there an identity check?", "I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It should not have been done so.", "WHAT IS THE MAIN REASON OF THIS PROBLEM"], "instruction": "Given an online banking query, retrieve another query with the same intent"}983{"query": "Are all European currencies available for holding and exchange?", "pos": "Can I exchange my money for EUR?", "neg": ["I exchange currencies a lot.  Can I get a discount?", "I have my card here with me and someone has just made a withdrawal for 500. Please help!", "How do you determine your exchange rates?", "Do you have any top-up limits?", "My top up doesn't work", "Why is top up not working for my apple pay app", "My money I had was gone and I could not get gas!", "If I want to be able to give my daughter a card for my account, would I be allowed to get one for her?", "there is a debit i dont recognize", "what is the average wait for transfers"], "instruction": "Given an online banking query, retrieve another query with the same intent"}984{"query": "Which fiat currencies are supported by you?", "pos": "Do you support fiat currencies?", "neg": ["For SEPA transfers, what kind of charge will be applied?", "What ATMs can I use my card at?", "Is my card payment reverted?", "Good day, in reviewing my credit card activity over the last several days, I see a repeated charge for a restaurant that I went to. The charge was put through twice, so I would like one of the charges corrected and the amount that was withdrawn to be reinstated please.", "Why did my payment go back to my account when I bought something?", "The store card reader would not accept my card.", "Someone besides me might be using my card.", "I would like to transfer money into my account.", "How much is the exchange fee?", "Is there an alternative to a physical card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}985{"query": "Can you do exchanges of EUR?", "pos": "Is it okay to hold money in multiple currencies?", "neg": ["Can my salary be received and transferred to my current currency in my country?", "Do i have to verify who I am?", "Please explain to me how to know where my funds are from.", "I'm getting concerned here.  I sent a friend some money and she isn't seeing it.  What's going on?", "The ATM wouldn't let me have my money.", "The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why?", "I would like to get both a Visa and MasterCard?", "How many disposable cards per person?", "I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as \"pending\", it never changes, and now I'm thinking someone's hacked my account!", "Why has my payment not transferred?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}986{"query": "Is the EUR accepted for exchanges?", "pos": "Can exchanged be made to EUR?", "neg": ["The attempted transfer failed.", "What documents do you need to verify my identity?", "I really need to top-up my card today urgently but my card keeps getting declined!! Can you please help me with this problem or let me know if you have any alternatives", "There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out?", "What different currencies can I get?", "What steps do I need to get another card?", "I am having trouble verifying my id.", "I was made to pay an additional pound!", "Why have I been charged an extra £1?", "Can I use a bank transfer to add money to my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}987{"query": "What flat currencies do you use for holding and exchanges.", "pos": "What currencies are supported?", "neg": ["How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.", "What are the steps for  making a transfer for topping up?", "How do I fix a transaction to the wrong account?", "Can you point me in the right direction of where to go to roder a disposable virtual card, I can't seem to find it.", "I tried transferring to an account but it didn't go through. What happened?", "I withdrew some cash, when is it going to show?", "Why has my deposit in the ATM not cleared yet?", "I want to delete my account. How do I do this?", "Will I get Visa or MasterCard?", "What cash stations take this card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}988{"query": "What currencies are supported?", "pos": "Is it okay to hold money in multiple currencies?", "neg": ["Can my salary be received and transferred to my current currency in my country?", "How would I use a disposable card?", "How long do transfers take to go though", "Do you charge extra for topping up with a debit or credit card?", "What are the disposable card limits?", "I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer now. There isn't an option from the app.", "Am I charged if I make a top-up?", "I need a new card to replace an expired one. Will it cost anything, and how soon?", "My card payment was cancelled it seems.", "Can I have a tangible form of my virtual card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}989{"query": "Can exchanged be made to EUR?", "pos": "Do you have support for flat currencies?", "neg": ["Why is there some cash that I did not deposit in my account?", "I have been waiting for my card payment to be moved from pending status for an unusually long time.  What is going on here and do you have an idea of when I can expect it to go through?", "why do I have to show my ID", "When will I receive my card?", "Why is checking my identity important?", "I'd prefer Mastercard.", "Why hasn't my balance been updated from the check deposit I made?", "Will the transfer show up in my account soon?", "How do I receive a refund for my item?", "What different currencies can I get?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}990{"query": "Is EUR one of the currencies you deal with?", "pos": "Is it okay to hold money in multiple currencies?", "neg": ["While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?", "Is there a fee for transferring money", "I'm wondering how long it takes for my money to get to me after a bank transfer.", "how do i cancel my account", "I have made a withdraw from an ATM this last holiday, why is there such a high charge from this transaction?", "My new card isn't in my app, how do I get it in there?", "I would like to pay by cheque.", "If I don't have all my documents can they still verify my identity?", "Tell me why there is an extra charge when I used an ATM?", "I do not have my pin yet"], "instruction": "Given an online banking query, retrieve another query with the same intent"}991{"query": "Is it okay to hold money in multiple currencies?", "pos": "What country's money can I hold currency in?", "neg": ["I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money!", "Do you have the option for a disposable virtual card?", "For some reason, the money I added was returned.", "Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?", "Am I the only one who can top-up my account?", "What went wrong when I tried to do my transfer?", "I recently purchased something and the seller says my money has not arrived yet. It was in EU's. How long does this take?", "What do I do if I have forgotten my passcode?", "is there a limit to top up", "Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}992{"query": "Which fiat currencies are supported for holding and exchanging?", "pos": "Do you have support for flat currencies?", "neg": ["Can I change my PIN without being physically present?", "No refund showing in my statement.", "I have a payment which has not been approved.", "There was a direct debit from my account and I didn't authorise it", "Why was one of my transfers declined?", "What kind of ATMs would this card be accepted at?", "Where can I link a new card?", "There was a charge applied when I used my card.", "I don't understand why I was charged extra for withdrawing money?", "Can you tell me why I haven't received my new card yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}993{"query": "Do you have support for flat currencies?", "pos": "What country's money can I hold currency in?", "neg": ["Is there a few for exchanging foreign currencies?", "If I exchange foreign currency, are there any other charges?", "Why is the cash transaction still showing as not completed?", "My PIN is not working, can you help?", "how many uses are the disposable cards good for?", "Do I get Visa or Mastercard?", "My card didn't work at the ATM in Notting Hill.  Is my card working?", "how to recover my passcode", "How can I the person see my money transaction?", "I would like to get some extra cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}994{"query": "I need to know which fiat currencies I can use with you.", "pos": "Can I exchange my money for EUR?", "neg": ["Can you tell me exactly what fees I will expect to see in regards to your cards?", "What is the fee on my statement for?", "I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before.", "There is a cash withdrawal in my account that isn't mine.", "MY transfer has still not appeared.", "I want this fee reversed from my account.", "How long will it take to verify my account?", "How old do you have to be to open an account?", "The ATM kept my card?", "Why can't you allow my beneficiary?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}995{"query": "Do you support fiat currencies?", "pos": "Do you have EUR currency available for me?", "neg": ["It has been a couple of hours but I do not see my balance updated, can you help?", "Is there any way to know how the transaction got on my account?", "I got cash and was charged a fee that shouldn't be there!", "I noticed additional charges when transferring?", "Help me!  When I was abroad, the exchange rate was wrong.", "I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's wrong?", "One of my payments was doubled", "Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance.", "My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?", "Apple pay is not accepting my American Express card, can you assist me with this problem?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}996{"query": "What country's money can I hold currency in?", "pos": "Can I exchange my money for EUR?", "neg": ["How much is it to use my US debit or credit card to top up?", "I attempted to top-up with my card this morning, but the transaction was unsuccessful. I received the card two days ago and was successful using it previously. Could you please help me?", "What do I do if I can't get my card out of the ATM?", "I'm waiting for my transaction to complete.", "I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?", "Where is a ATM that accepts Mastercard?", "Which ATMs take the card?", "I ordered a virtual card but it hasn't come through yet", "I need to have an item refunded.", "In regards to the PIN of the card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}997{"query": "Can I exchange my money for EUR?", "pos": "Do you have EUR currency available for me?", "neg": ["Am I the only one who can top-up my account?", "Card payment still pending.", "Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.", "My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.", "How do I receive a virtual card?", "Can i make several disposable cardsper day?", "Why am I charged a fee for using my card on some purchases?", "What number of transactions can i do with one disposable card?", "MY transfer has still not appeared.", "Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}998{"query": "What currencies do you offer?", "pos": "Are all fiat currencies supported?", "neg": ["I was checking the app for my account and I noticed there is an authorized charge on it.  I haven't used my card today, so I know I didn't do it.  I would like the transaction reversed and the money replaced.", "where is card accepted", "If I exchange currency frequently, can I get a discounted rate?", "I would like to change my name after marriage.", "What is this strange payment in my account?", "Can I unblock my pin using the app?", "I purchased this item and would like a refund", "Can you please assist me in completing a transfer? I'm trying and I keep getting an error. I'm trying to purchase a flat and pay the initial mortgage payment. All I keep getting is an error. Can you find out what's happening here?", "I requested a refund from Next because the dress I purchased had three arm holes. They said they sent the refund last Wednesday which is nearly a week ago and I still don't have it.  Why not?", "Is going to a bank only way to change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}999{"query": "Do you have EUR currency available for me?", "pos": "Are all fiat currencies supported?", "neg": ["What are the age requirements for service?", "The bank charged me fees for withdrawing cash!", "Why can't I withdraw funds from my account?", "I received a transfer in GBP how do I change it to a different currency?", "My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on?", "I have exceeded the number of PIN attempts", "What are the current exchange rates?", "Can I choose whether I receive a Visa or a Mastercard card?", "I would like to delete my account now, please.", "Can I top up any amount?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1000{"query": "Can I have it by a certain date?", "pos": "How long are deliveries to the US?", "neg": ["who can put money in my account?", "I have been overcharged.", "I think that somebody is utilizing my card without my authorization!", "Where can I find your exchange rates?", "I made a payment with my card that was cancelled?", "I got some cash but it wasn't the right amount.", "I put some cash into my account but it's not displaying that on my balance.", "I had a cheque deposited, but I don't see my money yet?", "What is the charge to make a transfer", "I used the ATM to get money out and did not realize I would be charged as much as I was or I would not have done that!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1001{"query": "I'm worried my card might be lost in the mail? How long does it usually take to arrive?", "pos": "I haven't received my card yet, how long does it normally take?", "neg": ["Card payment is showing as pending", "What do I do if I can't get my card out of the ATM?", "I need to change a transfer.", "how do I ask for a physical card?", "There are transactions that I don't remember making, i think someone might have gotten my card details and is now using it.", "IS there a fee to exchange currency?", "Please help.  The card won't work.", "Is it possible for me to change my PIN number?", "My transfer says pending. What does that mean?", "Where is my virtual card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1002{"query": "how soon will my card arrive?", "pos": "Is there a specific date it can be delivered by?", "neg": ["I had a decline on my card. Why?", "I think there has been a mistake with my transfer", "my cash balance less than what I thought", "I have tried sending a standard transfer five times and it hasn't gone through. What is the problem?", "Can I pick between Visa and Mastercard?", "How do i authenticate a top-up card?", "Are there steps to see where my funds come from?", "My wallet is empty even though I topped it up an hour ago.", "Where in the app do I go to make my new card show up?", "What credit cards do you carry"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1003{"query": "I haven't received my card yet, how long does it normally take?", "pos": "How long does it take for the card to come?", "neg": ["how can i get it to add money automatically while travelling", "What is the top up code for?", "Why was there a fee for my cash withdrawal?", "Why is there a random payment in my statement?", "What steps can I take if someone else is using my card?", "I'm interested in learning more about product refunds.", "Am I going to be charged for receiving  money?", "What is the way to go about getting a virtual card?", "What should I do if I lost my phone?", "Can I withdraw from any ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1004{"query": "I need my card delivered as soon as possible.", "pos": "When can I expect my card? I live in the US.", "neg": ["The app shows Direct Debit payments that I didn't make", "I want to block my card or deactivate it or something, it's been stolen and I don't want it misused. I want this handled right away.", "My phone was taken yesterday, is there something that I need to do?", "I would like to cancel a transfer...is this possible?", "I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?", "Which type of card will I receive?", "Recently, a few weeks ago there was a transaction made on my account by some seller that I don't recognize. I am very certain that didn't happen  and will like for you to trace back to make sure.", "are there age requirements", "May I get my salary paid out in a different currency?", "Please explain how disposable virtual card work."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1005{"query": "How quickly can you get me my card?", "pos": "My card is needed soon", "neg": ["What identification is required to activate my card?", "There was an extra fee when I was at the ATM.  Why?", "Can I give a second card for this account to my daughter?", "Why haven't I seen the cash from the cheque I deposited yet?", "Why did I get charged when getting cash?", "How long after I receive my statement can I dispute payments on it?", "I need to cancel a transaction please!", "Can I change my pin through the app?", "Can I add money automatically to my account while traveling?", "How do I find out what countries you service and what countries you do not?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1006{"query": "how much to get my card in 2 days?", "pos": "How long will it take to deliver to the US?", "neg": ["Help me with a PIN change.", "I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?", "I withdrew money and got a fee, please explain", "help, lost my card", "Can I get a card although I'm not in the UK", "I haven't received the cash from the check I deposited.", "There is a direct debit patentp that I haven't authorized.", "I did a transaction to a wrong account!", "Why hasn't my transaction arrived?", "Top-up is loaded into the card and no update."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1007{"query": "how long does delivery take?", "pos": "Are the delivery days flexible?  My schedule only allows me to be a available on specific dates.", "neg": ["I was charged too many times for one transaction.", "I left my phone at the hotel I was staying at so I can't use the app!", "Where do I look for cash top up?", "I did a transfer to my account, but it hasn't shown up", "Please help me!  My physical card isn't working right.", "What can I do with a disposable virtual card?", "How can I information on my limit for top-ups?", "Why was I charged a fee for my card payment?", "I sees some suspicious spending on my credit card that I don't recall I had made. What should I do?", "I took out money and there is a fee.  Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1008{"query": "When should I expect to receive my card?", "pos": "Please send my card as quickly as possible.", "neg": ["Can I get a new card even though I am in China?", "my statement contains an unknown payment", "I urgently need to top-up my card but its getting declined. Please help me in this or advise with other options if any.", "Give me a refund now!! I am still waiting.", "How can I add money to my account from another account I have?", "What reasons would cause my card payment to be cancelled?", "I'm interested in holding and exchange for flat currencies, what do you support?", "I would like to alter my personal details.", "I tried entering my pin several times incorrectly. Why isn't my pin working?", "I am very dissatisfied with the services that you are providing.  I want to cancel my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1009{"query": "Is there a specific date it can be delivered by?", "pos": "Can you tell me when my card will arrive?", "neg": ["How can I dispute a debit transaction?", "Please explain why the funds I added were returned to my account.", "Where do I get a virtual card?", "Why is checking my identity important?", "What is the youngest age for an account?", "I have foreign currency i would like to change how much will it cost me?", "I can't seem to be able to use my card", "How can I top up with my apple watch?", "I prefer to get a Mastercard.", "If I need to top up with cash where should I look?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1010{"query": "i need to add express delivery if that's an option", "pos": "Can I have it delivered on the date I need it delivered?", "neg": ["Can you please explain why the exchange rate for the item I bought is wrong?", "Can my PIN changed remotely without visiting a bank?", "Is there extra fees for making a withdraw in a different country at a cash machine.", "My transfer is stuck pending? How do we fix it to it goes through?", "What is the highest amount of top ups I'm allowed?", "Did you lose my money? I had added funds through top-up not long ago and I know they were in my account, but they seem to have disappeared. What happened?", "Do you think you're asking for too much information about me?", "I must make a transfer from China and it is urgent. How long before the transfer is complete?", "There are strange transactions on my account.  What should I do if I think someone stole my details?", "Can I get a Visa or Mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1011{"query": "Can I choose when my card is delivered?", "pos": "what is the leadtime for a new card to show up in the mail?", "neg": ["I made a card payment which is showing me pending.", "Do all businesses take this card?", "My last ATM request did not go through due to a declined card. Please cancel the request on my account.", "Hello,  I have recharged topup but account is not credited. Please help me in this, i guess there is some defect in system.", "I made an ATM withdraw it didn't give me the amount I asked for but is showing a withdraw for that amount.", "how do i get into my account and edit my details", "What is the expected delivery date for my card?", "Can you please tell me how long it takes for the transfer to be available.", "My payment was put back, I think.", "What other credit cards can I use?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1012{"query": "I placed my order a week ago. Is it ok that my card isn't here yet?", "pos": "I need my card to be delivered fast", "neg": ["Why is my transfer still pending?", "Why didn't I receive the right amount of cash at the ATM?", "cancel my account", "how to change name on account", "Can I get paid for this in another currency?", "Is my card accepted anywhere?", "This is the first time I've tried to get my money out of an ATM and it didn't work. Please give me my money", "Can I use my card in Austria?", "How many top-ups am I allowed to do?", "I've just got married and want to change my name."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1013{"query": "Please send my card as quickly as possible.", "pos": "When shipped to the US how long is delivery time?", "neg": ["Is there a way to verify a card top-up?", "Will I have to wait much longer for my new card to arrive?", "What types of fiduciary currencies are supported for tenure and exchange?", "Can I track my card while it is in the process of delivery?", "Is it possible to track the card you sent me?", "I would like to give another card to my daughter, how can I proceed?", "There is a direct debit that I didn't set up, what should I do?", "I know this very late, but I just went through my statements from the last couple months and there's one quite large-ish payment that I definitely haven't made. Is it still possible to dispute it?", "I see an unfamiliar Direct Debit payment.", "Why do I have a strange payment on my statement?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1014{"query": "What is the estimated date for delivery to US?", "pos": "How many days to deliver to a US customer?", "neg": ["Can I go ahead and use my account even though my identify hasn't been verified yet?", "I'm waiting for a transfer from the US, how much longer?", "I have an incorrect charge and would like a refund.", "Hi, I tried topping up for the first time today (I'm a new customer), and the transaction has shown as pending for the last half an hour. Can you fix it?", "Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?", "When will my money be in my account?", "Why was my ATM withdrawal cancelled?", "Tell me how to top up my account using bank transfer.", "hello I have lost my phone and I'm worried someone's going to steal money from me", "Which countries do you work with?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1015{"query": "How long does it take for deliver to the US?", "pos": "What is the delivery time for US?", "neg": ["I requested money from the ATM and it didn't give me as much as I requested.", "Is a new debit card free?", "How can I create another card linked to this account?", "Why isn't my beneficiary allowed?", "Why would a card payment be declined?", "lost card found, want to put it back in app", "Can I change my PIN at a nearby ATM when in Spain? I think someone saw my PIN and I need to change it but am on vacation.", "I believe my card payment has reverted", "Why was I not allowed to do a transfer to a beneficiary?", "I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1016{"query": "How long are deliveries to the US?", "pos": "If I need delivery on a certain day, is that something that could be accommodated?", "neg": ["There is an urgent transfer I need to make from China.  How long will it take to get it processed?", "Why did the funds for one of my purchase come back to my account?", "i dont recognise some of these transactions, i think someone has my card details", "Why was my virtual card rejected?", "Do you offer cards for those in other countries?", "The app does not recognize who I am.", "I'm seeing a direct debit payment that is not me.", "I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.", "Instructions for activating card", "A card has been sent to me, how do I track it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1017{"query": "I'd like to have it delivered on Saturday.  Is that possible?", "pos": "Can I have my card delivered on Tuesday?", "neg": ["A transaction is showing more than once.", "My account seems a bit off and getting weird charges.", "I made a mistake of transferring, can I cancel my previous transfer?", "Sort your top up out please! It's been pending since an hour already, can you please make this go through asap I really need the money", "I'm not able to withdraw money from the ATM but I'm not sure why.", "Can I have my account add money automatically in certain intervals?", "I would like to track the card you sent to me.", "How long will it take for me to get my card?", "What is minimum age for an account?", "How do I receive money from someone?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1018{"query": "When can I expect my card? I live in the US.", "pos": "When should I expect my card to arrive?", "neg": ["Where did my money go? I'm not able to withdraw it from my ATM.", "I am unable to activate my card, it won't let me.", "What's the reason for needing to verify my identity?", "How can I check for an unsupported merchant for my transfer request?", "the exchange rate I got for cash was wrong", "I lost the code and can not get into the app. Help!", "When did you start charging to make a withdrawal? How much is it now? I always thought it was free.", "Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?", "This is not right, I was told I could take out cash at the ATM for free?", "Where is the PIN for my card located?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1019{"query": "What is the delivery time to the US?", "pos": "Can I have it delivered on a specific date?", "neg": ["How do I tell if my top up was reverted?", "I am afraid to give you all my identify details.", "I'm seeing a direct debit payment that is not me.", "I would like for someone to tell me which fiat currencies that your company supports.", "Can I get the Mastercard?", "i did not get any money but still was charged", "Does it cost anything to top up?", "Still waiting for transfer to be completed.", "Why on earth do you need so much personal id info from me?", "I need a new PIN number."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1020{"query": "Is there a specific date i can have it delivered?", "pos": "When will it get delivered?", "neg": ["Yesterday I had my phone stolen.  Please advise what I should do.", "Can my salary be received and transferred to my current currency in my country?", "Hi, I used an ATM today to take money out of my account, but the amount it gave me is not the amount I requested. What should I do?", "Why does my top-up get cancelled?", "My wallet doesn't show my recent top up.", "can i get a card if i live in the US?", "I have a payment that shows twice", "Is there a pay structure for currency exchanges?", "Will I know which exchange rate I will get?", "what currencies can i exchange between on your app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1021{"query": "What is delivery speed to the United States?", "pos": "When can I expect delivery?", "neg": ["my card payment has been declined, do you know why?", "There's been a transaction to the wrong account.", "Can I use my Apple watch to fill my gas tank?", "Why couldn't I get cash from an ATM?", "How can I check for an unsupported merchant for my transfer request?", "Can I choose my Visa or Mastercard?", "How does one send me money?", "Why is it taking so long to update my balance transfer?", "What is the time frame that it usually takes for a transfer to come through? I have a friend needing it immediately but it has yet to come through.", "My statement is showing an extra £1 charge and I am unsure why. Is there an explanation for this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1022{"query": "How long will it take to deliver to the US?", "pos": "What's the earliest time to receive my card?", "neg": ["I can't see a verification code anywhere", "Google Pay won't let me top up.", "When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM", "I haven't received my transfer funds yet, where are they?", "I live in the EU, can I get one of your cards?", "Can i have the item refunded?", "I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?", "Please delete my account now.", "make my account go away", "Why won't you take my transfer, I keep getting an error message."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1023{"query": "If I need delivery on a certain day, is that something that could be accommodated?", "pos": "When will I get my card shipped to me?", "neg": ["Transferred to account is not successful, help please?", "Who do I talk to about the ATM swallowing my card?", "My topup got reverted. Please let me know if there is any issue in system.", "Which currencies will you exchange?", "Which ATMs take the card?", "I was charged two times for the same thing.", "Why is this fee being charged to me after using my card?", "How do I get Top Up to work in Apple Pay?", "Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?", "I'm not sure how to complete the identity checks process."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1024{"query": "How long does it take to receive my card?", "pos": "How long is the delivery time to the US?", "neg": ["Several items I have charged this week are appearing twice.  Please review my statement and remove any duplicate charges.", "How can I setup automatic top-up?", "I am having a slight problem with my American express in apple play, can you help me fix the problem with top up?", "Is there a limit on how many times I can use a disposable card?", "Why was I unable to finish this transfer?", "Can I use this app to exchange between dollars and pounds?", "My topping up didn't go through.", "Do you have an option for auto top up?", "How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.", "where can I change my address?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1025{"query": "How long until my card will get here?", "pos": "How long does it take for my physical card to be delivered.", "neg": ["Why is my contactless not working?", "Where do I go to fill out the identity form?", "Can I electronically transfer funds into my account from my American Express?", "Why am I not seeing the check I deposited this morning in my account?", "Why did I only receive this much currency?", "why do I have a pending payment?", "need to know places i can withdraw money", "What is this extra pound charge for?", "How many times can I auto top-up?", "Can I see where my money is being transferred from?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1026{"query": "Can i choose a specific delivery date?", "pos": "How long will this take to get to me?", "neg": ["how do i avoid charges in the future", "I used this account a lot during the last month to manage my payments for my new place abroad. Seems that suddenly fees have increased? Shouldn't you instead reward your frequent customers instead of putting an additional fee suddenly?!", "The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?", "What went wrong when I tried to do my transfer?", "There is a withdrawal in my account I didn't make.", "This exchange rate on my purchase is wrong.", "how much does it cost to add money", "I would like to top up via credit card, which credit cards do you support?", "Is it possible to get a physical card?", "I have used this account overseas recently. Has there been an increase in fees that I am unaware of?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1027{"query": "Can I have it delivered on a specific date?", "pos": "How long will this take to get to me?", "neg": ["I was charged a fee for withdrawing cash.", "I am seeing and extra 1$ charged to my account and wanted to know about it.", "My refund has not shown up on my statement.", "I am unhappy with an item I bought. How do I get a refund?", "What is the verification process for my card?", "There is a payment with my card which i definitely did not make by me .Never seen that it before.", "For the identity verification, what do you need?", "Is the closest ATM to me within 2 miles?", "I would love one of the virtual cards!", "Do I have to go into the bank to change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1028{"query": "When should I expect my card to arrive?", "pos": "I need my card to be delivered fast", "neg": ["Is there a fee for a cash withdrawal?", "How many times can I use a virtual card?", "The app is not able to realize that it is me.", "My PIN can't access my card, can you help?.", "What should I do if I think someone stole my details and used my information to make some transactions?", "Yikes!  I didn't get the amount of money that I requested.  What do I do now?", "What reasons could cause my top up to be reverted", "I need help verifying my identity.", "What is the expected delivery date for my card?", "Do I need to order a new card if mine is expiring?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1029{"query": "How long is the wait for my card?", "pos": "Can I specify a day for my card to be delivered?", "neg": ["How do I get a PIN?", "How do I go about getting hold of a virtual card?", "I wasn't able to withdraw money at an ATM", "Is there a charge for sending out more cards?", "Let me know when you charge for payments. I just checked the app and saw a fee that I wasn't warned about.", "I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't.", "I locked myself out of my account, how do I unblock my PIN?", "How do I access the virtual card?", "Who can purchase a disposable virtual card?", "I think my card payment was cancelled. What happened?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1030{"query": "i need to expedite my card", "pos": "How long will it take to get to the US?", "neg": ["i need help, i lost my card", "What is the basis of your exchange rates?", "Why are you charging me fees for using my card?", "Why do the top-ups need to be verified?", "The currency exchange rate was wrong for a purchase I made.", "Can I add money to my card automatically during a trip?", "Can I change my details because I moved?", "Why am I being charged for withdrawing cash but haven't in the past?", "Hi. About two hours ago I made a transfer from my bank which is in the UK, but I don't see it yet! Would you check what's going on with it, please?", "I've been waiting ages and my PIN hasn't gotten here."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1031{"query": "Send me my card now! ASAP", "pos": "How long does it take for cards to be delivered after ordering them?", "neg": ["How long does transfers take?", "How can people transfer money to me?", "Are you going to charge me to top up my card?", "I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer.", "I noticed my exchange rate was incorrect when I got cash.", "I desperately need to top-up my card, so why is it being declined? Can you solve this for me? I need to use my card immediately!", "I lost my card, what do I do now?", "What forms of ID should I use for verification?", "Will I be charged for transfers?", "Why was there a fee on my cash withdrawal?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1032{"query": "I need my card right away.", "pos": "How long should I wait for the card to arrive?", "neg": ["My account is locked because I used the wrong pin too many times.  Please help.p", "Why am I still not able to see the money I deposited a week ago? This is urgent!!", "How long do I have to wait for my bank transfer to appear in my account?", "Where do you get those exchange rates?", "I need you to stop the transfer I just started as soon as possible, I just realized it's not correct!", "Why hasn't my cheque processed?", "I need to close my account.  Your company is terrible!", "Hey there's a fee for a transfer on my account.  Why?!", "I cannot find my phone, what should I do?", "I have a new card and I can't add money to it.  I tried about 30 minutes ago and it is still pending.  What do I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1033{"query": "When will I receive the card?", "pos": "are you sending me my card?", "neg": ["I want to shut down my account as soon as possible.", "I want to inactivate my account.", "Why can't I complete my transfer?", "What's going on? My card wont accept any transactions.", "I need info on activating my card?", "Need a new card, mine is expiring.", "I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?", "What age do you have to be to open an account?", "Why did you cancel my card payment?", "I can't see if the transfer I did a couple days ago is in my account yet. I double checked my info before sending, too. Can you check this?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1034{"query": "I need my card immediately.", "pos": "When will it get delivered?", "neg": ["Is my daughter eligible to open an account?", "How come the ATM won't give me my money?", "Are there any hidden limit on the auto top-up?", "The machine only paid me a hundred when I wanted 20", "for god sake, just delete my account i am sick of this", "I would like to activate my card what do I need to do?", "What is the age limit for an account?", "I need mastercard as well as visa", "Can I get some help activating my new card?", "Am I the only one who can top-up my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1035{"query": "Help! When will the card arrive at my home?", "pos": "Can I have my card delivered on Tuesday?", "neg": ["What is the charge for topping up a card?", "What are the rules for a top-up?", "Why is my transfer still pending after all this time?", "Transfer unable to be completed, states 'declined'", "What if I need my salary in another currency?", "I need to activate my card, how is that done?", "my phone has been stolen by someone", "What would II do if I wanted to activate my new card", "Can I order a second card?", "Why isn't my top up showing?  Was the money reversed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1036{"query": "I need my card ASAP!", "pos": "I need my card as quick as possible", "neg": ["Why have I received a rebate for my payment after a week?", "Can I withdraw money from another bank and transfer it into my empty account?", "While on vacation I used an ATM to get cash and was overcharged. These charges are ridiculous and had I known about them I would have never used it.", "Why is the exchange rate on my card payment different than I expected?", "Why does my top-up get cancelled?", "Tell me how to top up my account using bank transfer.", "When the time is right will this automatically replenish my balance?", "How long will I have to wait for my money to be in my account?", "I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?", "Do you have an auto-top function and how do I use it if so?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1037{"query": "My card is needed soon", "pos": "How long will this take to get to me?", "neg": ["How can I cancel my transfer?", "I'd rather not use my physical card, how can I get a virtual card?", "Do you need my birthdate?", "Can I use the card at any cash machine?", "What is this extra fee on my statement.", "I topped up my card but the app rejected it.", "Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.", "How do I see my card in the app?", "How many incorrect attempts cause card to be blocked?", "Why is my payment in pending status?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1038{"query": "Can it be delivered on a certain date?", "pos": "I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?", "neg": ["What number of times can I top-up?", "How much money can I withdraw before fees? I noticed a fee on my card but I didn't think I had hit the limit of how much I could withdraw in a month.", "I thought crypto top up with something you offer. This is not working. The money has been deducted from my account. Can you find out what's going on?", "What currencies do you accept for adding money?", "Can you tell me why my top-up was canceled?", "I am seeing a direct debit I wasn't aware of.", "I need to modify my details.", "I'm looking at my statement, and my refund is not on there.", "Why did I only get $20 now the full amount I wanted?", "I wasn't charged the correct exchange rate for an item I purchased."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1039{"query": "When can I expect my card?", "pos": "How long will it take my card to get here?", "neg": ["When can I expect money to be transferred to my account?", "When did I get a $1 extra fee on my statement?", "when will my transfer clear", "How can I the person see my money transaction?", "I cannot get my google pay to work.", "After a transfer, I see an extra fee.  Why?", "My new card isn't in my app, how do I get it in there?", "I wanted to take out $100 but I only got $20.", "I needed some cash while abroad, and I'm pretty sure the wrong exchange rate was applied.", "A transfer I sent was received in less than the full amount I originally sent, and now I have to send additional funds to cover the full amount. What happened?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1040{"query": "I need to get my card quickly", "pos": "How long is US delivery?", "neg": ["How long does it take for my id to verify?", "top up google pay, is it possible?", "left my phone at hotel, cant use app", "When I got my cash, the amount was not what it should have been, based on the exchange rate.", "How can I periodically check the delivery of the card you sent?", "Can the card was sen to me be tracked?", "I am unable to use my top-up on the app. Could you explain this to me?", "Do I need to do anything? My phone was stolen yesterday.", "I wasn't able to use my card today when I went out for lunch. Wondering why that is?", "Will I be charged for a cash withdrawal?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1041{"query": "How long will this take to get to me?", "pos": "How soon will I get my card?", "neg": ["Hello - I'm on the app and trying to purchase crypto. It's not going through. What am I doing wrong?", "At which locations can I order a card?", "Why is there an identity check?", "Help me please, My Apple Pay American Express top up does not work.", "do you have a fee for receiving a SEPA transfer?", "Can you tell me what are disposable cards for?", "There is a payment in the app that I did not approve", "My card is about to expire.  Where do I get a new one.", "I deposited a cheque with some money, but the balance hasn't changed.", "I have a trasnger that is pending and wondered about it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1042{"query": "Could I chose the date to have it delivered?", "pos": "How long until the card arrives?", "neg": ["How do I cancel a recent transfer?", "Can you tell me what i steps i should take since my card was stolen?", "Can you please explain why my beneficiary is not allowed?", "How long do transfers take to go though", "I need to order a new virtual card, how do I do that?", "My card payment had the wrong exchange rate", "My cash deposit isn't in my account. What happened?", "How do a reverse a duplicated charge?", "I can't get my Google Pay Top to work. Are there any issues on your end?", "I'd like to have extra cards. Will I have to pay for that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1043{"query": "Will my card be here soon?", "pos": "How soon do cards arrive after I order them?", "neg": ["How do I see the source of my money?", "I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.", "Why am I getting charged more for using my card?", "How long will it take for my money to be deposited?", "I already paid to top-up but the funds aren't available yet, where are they?", "How do I get a virtual card on my device?", "Would it be possible to activate my card?", "I need help with understanding why my card is not working.", "Why do I have to give you my drivers license", "I was unable to transfer to another account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1044{"query": "Can I get my card fast tracked?", "pos": "When will my card be delivered?", "neg": ["How long will my top-up stay pending?", "What ATMs can I use my card at?", "Why isn't my purchase exchange rate correct?", "Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.", "Why is there an extra charge of 1 dollar on my statement?", "Top-up is loaded into the card and no update.", "I've got a problem - I bought something with my card one or two weeks ago, but now exact same amount of the purchase is showing up in my account. I like more money in my account, but this is too good to be true. Can you tell me what's happening?", "I see cash in my app but I did not get it.", "Why was I charged a random fee for a transfer I made?", "Can I get a card that works in other countries like Africa and Indonesia?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1045{"query": "When will I receive my card?", "pos": "I need my card soon.", "neg": ["I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?", "I must make a transfer from China and it is urgent. How long before the transfer is complete?", "My statement shows different transaction times.", "I tried to transfer some money and it hasn't done it yet - what's going on?", "Why wasn't my payment accepted by the app", "how do i get a pin for my card", "Can you tell me why my card payment did not work?", "What are the auto-top up policies?", "I can't log in", "Can I have a tangible form of my virtual card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1046{"query": "Can cards be dispatched on a specific date?", "pos": "How long is delivery to the US?", "neg": ["What do I do?  The ATM took my card!", "Why has my deposit in the ATM not cleared yet?", "Is there a fee for sending out more cards?", "I am interested in giving a second card to my daughter, how can I make this happen?", "Why was I charged a fee when I withdrew money?", "I bought something online a week ago and i never got it in the mail.Can I just get my money back now I don't want to keep waiting on something that isn't going to show up.", "Where can I get money from my card?", "I have a problem with a transfer. It didn't work. Can you tell me why?", "I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct.", "When I tried to top up using my card, all of the money disappeared."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1047{"query": "How long is delivery to the US?", "pos": "What is the delivery time for US?", "neg": ["Can someone help me unblock my pin?", "Would you please unblock my pin? I don't know why, but it's blocked.", "I want to top up by cheque", "I'd like to use my American Express to place money into my account.", "i need a refund right away but the funds aren't available in my account", "Is there a reason my payment is still pending?", "I think someone may have cloned my card or something.  My card isn't lost but I just saw a charge of $500 cash withdraw.  Can you help me?", "How do I create a disposable virtual card?", "my card was refused, why?", "Why was I not able to take cash from the ATM?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1048{"query": "Can it specifically be delivered on a certain date?", "pos": "When can I expect delivery?", "neg": ["It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?", "I deposited cash into my account and I'm having trouble seeing it on my account.", "What do I do if my top-up has not gone through?", "I need my PIN unlocked.", "Will you tell me how to exchange USD for GBP in the app?", "There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou", "Is there a money transfer fee?", "The exchange rate that was applied for an international purchase was wrong.", "Something is wrong with my top up and I can't see it. How do I find it?", "I shouldn't be charged any fee for transferring ."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1049{"query": "When shipped to the US how long is delivery time?", "pos": "I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?", "neg": ["I would like to get an account for my child.", "Does Apple Watch support the topping-off of my account?", "Why did I only get $20 when I asked for $100?", "I am not satisfied with your company and wish to delete all accounts immediately.", "Where do I activate my card?", "I was wondering why my card was declined", "Why did it cost money to transfer funds?", "How are the exchange rates determined?", "Did I do something incorrectly? Where is my top-up?", "I need to find out why my pending payment hasn't gone through."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1050{"query": "how long does it take to get my card i am in a rush", "pos": "To deliver to the US, how long will it take?", "neg": ["I tried using my credit card with top up but it didn't work! I thought it was supposed to?", "The transfer to my beneficiary has not gone through", "It seems I need to get information on limits for top-ups.", "The activation process for my card isn't working.", "My top up says it is still pending", "I deactivated my card but would like to reactivate it.", "How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...", "Will I be charged any fees if I want to add money with an international card?", "Can you tell me more about limits to disposable virtual cards?", "Is topping up free?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1051{"query": "When will it get delivered?", "pos": "I need my card as quick as possible", "neg": ["Please help revert my transaction from this morning.", "I tried updating my balance by cheque yesterday but it doesn't seem to be working. Shouldn't that be faster? Please check my account something has gone wrong there.", "A payment is pending", "My phone was left at a hotel and I can't access the app.", "When will I see my cash, since I already deposited my check?", "My card never arrived.", "How can I access my account when I have lost my phone?", "There is a pending transaction on my account, what does this mean?", "I recently made a transfer that I would like to cancel", "I have been waiting for my transfer, shouldn't it be here already?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1052{"query": "Can I have it delivered on the date I need it delivered?", "pos": "When will I get my card shipped to me?", "neg": ["If I were to do a transfer, what is the rate for that?", "I am planning activating my card was it possible?", "I bought some things in the morning but the payment shows as pending", "I withdrew cash and was charged", "I want one of the virtual cards!", "I noticed that there was an extra charge fee on my account. Could You explain to me why?", "I want to use a cheque to pay.", "I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?", "I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?", "My wallet got stolen a couple hours ago and now I've seen there already is a withdrawal. Help this is absolutely urgent I don't want to loose more money"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1053{"query": "If I order a card when does it arrive?", "pos": "Give me my card, I need it now!", "neg": ["I have been trying to make transfers to another account but I keep getting a declined notice. I have checked all of my information more than once and my information is accurate.", "I seem to have lost my card.", "I am just waiting on the completion of the transaction.", "What is this cash withdrawal on my statement?", "Can you tell me how transferring money into my account works?", "Why do you need to check my identity?", "I need to withdraw money. Where can I do that?", "the product is not working, can I get a refund?", "Can I automatically top-up when traveling?", "Do you allow exchanges of EUR?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1054{"query": "How long until the card arrives?", "pos": "How many days to deliver to a US customer?", "neg": ["How much could I top up?", "Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed.  I tried three times to use it and it kept being declined.  I was very embarrassed standing there trying to buy my groceries.", "My identity wasn't verified", "Why can't the recepient of my money transaction see it?", "I deposited money in the form of a cheque, but my balance has not increased.", "I cannot get my virtual card to function.", "I tried to transfer but it was declined", "Where did the  €1 fee in my statement come from", "What do you require for identification verification?", "lost my card in atm"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1055{"query": "How long does it take for my physical card to be delivered.", "pos": "can you express my card to me?", "neg": ["Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying.", "How long does it take for a transfer to show up in my account?", "My card needs to be topped up.", "Can I have multiple currencies in my account?", "How can I change the currency I'm exchanging from AUD to GBP?", "Help me terminate and close my account.", "Can you please tell me why I was charged an extra fee on my transfer?", "How old must I be to open an account?", "I received my Virtual card information, but was unable to use it to make a purchase. Why did this happen and what can I do?", "I need my virtual card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1056{"query": "i am express delivering my card to the us, how long will that take", "pos": "How long is the delivery time to the US?", "neg": ["Why can't my transfer complete?", "I think there was an error in your exchange rate.", "Can I get an update on my replacement card?", "I just saw a fee on my account. When do these get charged?", "There is a mysterious debit transaction on my statement", "Please tell me what this direct debit in my statement is", "Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try.", "How can I request cash back? The ATM just gave me a different amount than what I've been charged though...", "My card got blocked, how do I reset?", "Can you tell me the names of the fiat currencies that I can use at your institution?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1057{"query": "How long does it take for something to be delivered to the U.S?", "pos": "Can I specify a day for my card to be delivered?", "neg": ["There is a payment I don't recognize", "Will money be added automatically when necessary?", "I would like to give another card to my daughter, how can I proceed?", "I would really like a physical card.", "I need help reapplying my top-up. It seems it isn't working.", "Is there an age limit to when my child can use these services?", "My statement contained a one pound extra fee", "I was expecting my new card by now.", "Every ATM I visit is rejecting my card and I don't know why. There should be money on it. Can you check it to see if something is wrong or if I'm doing something wrong?", "Is the EUR accepted for exchanges?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1058{"query": "How long will it take to have my card mailed to me?", "pos": "I need my card soon.", "neg": ["With one disposable card how many transactions can i do?", "Can I top-up my google pay?", "My top-up didn't go through", "Where do I go to activate my card?", "If there isn't much money left over, will it top-up automatically?", "My card would not work at a shop.", "Can you lookup my password?", "Can you tell me what the exchange fee is?", "How do you determine the exchange rate?", "My balance doesn't include my latest transfer"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1059{"query": "When will it be delivered to the US?", "pos": "Can you tell me when my card will arrive?", "neg": ["The app failed to verify me.", "My card is about to expire.  How do I get a new card?", "It has been a couple of hours but I do not see my balance updated, can you help?", "My wallet is empty even though I topped it up an hour ago.", "Unsure how to provide my identity.", "Can I change my pin number at a cash machine?", "show me how to top up", "why must I prove ID", "I believe my card payment were reverted", "I would like to change my address."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1060{"query": "When are cards shipped?", "pos": "To deliver to the US, how long will it take?", "neg": ["I have a cash withdrawal on my statement that I am unsure of.", "top up not completed", "Why did I get charged a fee for my transfer?", "Why did my top-up fail?", "Please help! I was looking at my account and saw a transaction with a seller I don't remember. Is it possible for you to track the sale, because I really don't think I made a payment to them.", "I have just read my statement and there is a payment I don't recognise.", "The currency exchange rate was wrong for a purchase I made.", "How can I close my account, I don't want it.", "i dont recognize a charge on my card", "How do i activate my card"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1061{"query": "To deliver to the US, how long will it take?", "pos": "What is your shipping policies for cards?", "neg": ["I've already tried 5 times to complete a transfer that's just standard. What's the deal? Is your system down at this time?", "Why is my card payment still pending?", "How do I go about ordering a card?", "My card payment has the wrong exchange rate", "where can i have a virtual card", "My card did not work at store.", "How do I find the top-up verification code?", "I am unaware of what my password is.", "you got the exchange rate wrong for my cash withdrawal", "Why can't I transfer money to a beneficiary"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1062{"query": "I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?", "pos": "How long is the delivery to the US?", "neg": ["Can I track the card that you sent me in the mail?", "I need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives", "When the time is right will this automatically replenish my balance?", "My cash withdrawal shows pending, why?", "I want to op up my account by using bank transfer. How do I go about it?", "I live in the US and I would like to get a card. How do I go about getting one?", "The machine gave me the wrong amount of cash.", "No option to top up with a cheque ?", "Do you have a children account available?", "I need to make a transfer from Europe, how many days does this take?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1063{"query": "what is the leadtime for a new card to show up in the mail?", "pos": "How long will delivery to the US take?", "neg": ["Is there any way i get a disposable virtual card as well?", "Is American Express supported for adding funds?", "What stopped my transfer, from being accepted?", "Is my card working? It's the first time I tried using it I tried to get money out of an ATM, but got nothing.", "I tried to transfer some money and it hasn't done it yet - what's going on?", "I made a payment with my card and it hasn't changed. How long do you think this will take?", "I was charged multiple times for one purchase", "What kind of cards an currency do you support?", "I deposited cash into my account and I'm having trouble seeing it on my account.", "Why hasn't my transaction been completed?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1064{"query": "How long will it take to get to the US?", "pos": "Give me my card, I need it now!", "neg": ["There's a payment in the app I don't recognize.", "I've been using my account while abroad for a while but only recently I've been charged a fee. Why am I only being charged a fee now.", "phone is at a hotel, can i still use app", "my statement contains an unknown payment", "I've made a card payment a couple of days ago now but it looks like the money is stuck. How long does it typically take for the payment to go through?", "If my card is going to expire this month, do I need to order a new one?", "I'm pretty sure my top up is still pending.", "Where do I go to order my card?", "My top-up failed to go through.", "Why did I not get my refund yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1065{"query": "How long is US delivery?", "pos": "Can I choose the day it's delivered?", "neg": ["I have duplicated transactions on my statement", "Why was my payment declined? I keep trying my card but it's not working.", "I urgently need to top-up my card but its getting declined. Please help me in this or advise with other options if any.", "new customer and filling gas for the first time today, not working,", "I was checking my statement and my top-up has been reverted", "How long do I need to wait to see an update after I make a bank transfer?", "How long do I wait for a transfer to take?", "Why won't my card work.", "Why haven't I gotten my payment yet?", "My order hasn't shown up yet, what can I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1066{"query": "What is the delivery time for US?", "pos": "can you express my card to me?", "neg": ["I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it.", "Can someone else use my account if they have my phone?  I lost mine.", "help, lost my card", "i dont recognize a charge on my card", "I can't use top up on Google Pay.", "Is there a charge for a physical card?", "Hello. I bought an item a while ago, and have since requested a refund.  However, upon checking my online statements, it seems that I haven't been issued a refund yet.  How can this be remedied?", "where do I top up my google pay?", "I contacted the seller and he won't respond.  Please just refund me my  money.", "I was doing a transfer and received a \"decline\" message."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1067{"query": "Are the delivery days flexible?  My schedule only allows me to be a available on specific dates.", "pos": "Do I have a say when it's delivered?", "neg": ["I entered a wrong PIN too many times. How can I fix this?", "I did not receive my purchase, how do I cancel it?", "How many cards am I allowed?", "Changing my PIN", "How do I exchange USD to GBP?", "Hello. My credit keeps being declined, last night and again today, as I try to buy something. What is the status of my card?", "What is the age limit for an account?", "I was charged twice for the same purchase!", "I happened to forget my password", "I have cash deposit to my account but it is experiencing a problem"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1068{"query": "How long is a delivery to the US?", "pos": "Give me my card, I need it now!", "neg": ["Why have you declined my card payment?", "I still don't have a card. How do I get one?", "is apple pay a top up service?", "The wait for this transfer seems to be taking a very long time.  It is very important that it goes through quickly. Can you please tell me how long it may take?", "Can I transfer my salary onto here?", "How do I change my currency to another?", "Do I get a card to keep in my wallet?", "How do I change the PIN?", "I want a reason as to why my beneficiary is not allowed?", "Why does the ATM continually decline my card? I've tried multiple times on different machines with the same results. I thought I had enough funds for this, so please help me understand why this is happening."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1069{"query": "How long does it take for the card to come?", "pos": "How will I get my card?", "neg": ["I would like to cancel my purchase.", "I want to reactivate my card, I thought I had lost it but found it again this morning.", "I have a strange transaction for £1 on my statement, what is that?", "My card stopped working after multiple transactions. Why?", "Do I have a Visa card as an option?", "The atm didn't give me all my cash", "I have a transfer that was declined.", "Is my card accepted anywhere?", "I checked the app and there is a payment that I don't recognize.", "What is the reason for the fee charge on my transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1070{"query": "How many days to deliver to a US customer?", "pos": "Do I have a say when it's delivered?", "neg": ["I could only take the amount of money that was available to me which was less then I expected.", "I found a direct debit I would like to dispute", "Can I revive a physical card.", "Suddenly, my card won't work.", "How is top-up verified?", "I can't see a verification code anywhere", "How many currencies can I have money in in my account?", "How can I delete my account?", "The money has not yet been placed in recipients account.", "I haven't received my PIN yet. Do I need to get it from you?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1071{"query": "When will my card come? I need it as soon as possible!", "pos": "When will my card be here?", "neg": ["Can you tell me about the exchange fee?", "I'm having difficulties changing AUD for GBP. How do I do this?", "How can I transfer money to a beneficiary?", "Why did I get charged a fee for my card payment?", "I tried to make a purchase in the store but my card was declined.", "Can you let me know where my refund money is? I requested a refund a few days back, but it's not showing up yet.  Do you guys have the money yet? Maybe it's just not in my account.  Let me know when it will become available, please.", "I sent payment with EU transfer and they still haven't received it. How long does it take?", "I believe i was charged for making a withdrawal after i went grocery shopping. Are you guys charging for this now?", "Is the verification number on the top up card", "Not living in same place, need to change details"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1072{"query": "I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?", "pos": "I need my card soon.", "neg": ["How to I switch my money for the money used in another country?", "I submitted a transaction but it was for the incorrect account.", "My top-up was cancelled, could my bank be the problem?", "help my money isnt showing up", "An ATM machine didn't give me back my card.", "When will my transfer finish pending?", "Is there a charge for getting my money?", "Can my job deposit my wages directly into the account.", "I requested a higher amount for my cash withdrawal", "Why haven't I gotten my new card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1073{"query": "how long should I expect to wait for my card to arrive?", "pos": "How long should I wait for the card to arrive?", "neg": ["I have an account at another bank, but I want to transfer some of the money to my account here.\n.", "I am yet to receive the money in my account how long will this take?", "When I got cash, my exchange rate was off.", "While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?", "There is a direct debit payment I don't recognize.", "For what reason is my transfer still pending now?", "I've tried using my card multiple times and it keeps getting declined.", "my cash balance less than what I thought", "is it possible to get a refund for something I purchased?", "Why was a payment cancelled on my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1074{"query": "I need my card as quick as possible", "pos": "Can you tell me how long it takes for a new card to come?", "neg": ["I've changed my mind on an item.  How do I get a refund?", "that fee should not be there, you charged my cash for an unnecessary thing.", "Can friends transfer money to each other?", "Where can I see where my funds came from?", "I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct.", "What is the most amount of disposable cards allowable?", "where can I see who sent me funds", "Could you inform me as to why I have been charged a higher fee for doing banking abroad.", "Is there a way to see my money's source?", "Can someone please help assist me by explaining to me why my pass-code is not working?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1075{"query": "are you sending me my card?", "pos": "What's the earliest time to receive my card?", "neg": ["I seem to have been charged to much for my holiday purchases, the exchange rate is wrong.", "I don't remember my passcode?", "I think someone stole my card because I can't find it.", "I can't do any business with this virtual card.", "What are the acceptable currencies for adding funds?", "DO I have to be 18 to open an account?", "What should I do if I see a withdrawal is pending?", "I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?", "How do I re-order a damaged card?", "I'm happy with Mastercard and want to stick with just that credit card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1076{"query": "How long will I have to wait for my new card?", "pos": "Can you tell me how long it takes for a new card to come?", "neg": ["What are acceptable documents to prove my identity?", "Exchange rate for my card payment is wrong", "What do I do after the ATM takes my card.", "How can I exchange currencies with this app?", "Where can I find Mastercard ATMs?", "Why am I unable verify my id?", "How can I look at where my available cash is coming from?", "Help me find the transfer that I did.", "A payment that I didn't make appears in my app.", "What about an auto top-up, is that a option?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1077{"query": "How long will delivery to the US take?", "pos": "How long will it take my card to get here?", "neg": ["What is the maximum transactions for one disposable card?", "There is an extra charge on my account I didn't authorise, it's just £1, what is it?", "Is there a way to find an ATM around me?", "The exchange rate was different when I got cash", "Is it possible to get both a Visa and a Mastercard?", "Please assist me in activating the card.", "Where can I find an ATM?", "I accidentally chose to exchange GBP, but I need to pick AUD. How can I change it?", "Someone must have found my card details as I don't recognize these transactions.", "What is this strange payment in my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1078{"query": "How soon will I get my card?", "pos": "When can I expect my new card to get here?", "neg": ["I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this.", "What currencies can I use to top up my account?", "Three months ago I bought a new house for my cat, fluffy.  Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week.  They said they have sent a refund but it's not there, can you tell me where it is?", "There's a $200 withdrawal on my statement that seems fishy to me.", "My product was faulty.", "I was wrongfully charged one pound.", "Tell me what ATMs allow me to change my PIN.", "need to exchange currencies", "Could my daughter open an account?", "How can I change the currency I'm exchanging from AUD to GBP?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1079{"query": "Give me my card, I need it now!", "pos": "How long does it take for a card to arrive?", "neg": ["Please give me both Visa and MasterCard, is it possible?", "Where in the app do I go to make my new card show up?", "I see a charge for a direct debit that was not me.", "How do you check my identity?", "How long is the wait for a money transfer to post?", "Can you help me? I have a duplicate transaction on my account and I don't understand why.", "I was supposed to get a refund but I do not see it.", "Do I get  a mastercard and visa?", "I got charged for with a fee for paying with my card.", "what I need to verify my account"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1080{"query": "When can I expect delivery?", "pos": "Can I choose the day it's delivered?", "neg": ["My American express works with my apple pay, why is top up not working?", "I do not recognise the card payment.", "Help! My card isn't working at the ATM and I know I used the right PIN. Trying to get my money.", "A receiver made me aware that they did not receive the full transfer that I made. The amount was showing to be a bit less. I now have to make a second transfer just to make up the difference. Can you reach out and let me know what's going on?", "when does my balance update for a transfer", "Why can't my transfer complete?", "Will there be extra charges regarding to adding money into my international card?", "How long do I wait for my PIN", "I have a cash withdrawal that I don't recognize.", "i bought the wrong size and would like a refund"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1081{"query": "How soon do cards arrive after I order them?", "pos": "Can I have my card delivered on Tuesday?", "neg": ["How long do transfers take, mine just says pending?", "A payment I made is for a wrong amount can you help me correct the mistake.", "I goofed up and used the wrong account.  Please help.", "Why did I get charged a fee for transferring money?", "It appears my top-up is still pending.", "I think the exchange rate for my for my cash withdrawal is wrong", "I just did a money transaction but its not showing they received it", "I noticed my card payment was cancelled, can you tell me why?", "I made a deposit a couple of days back it's, as of yet, not gone in! It would be ideal if you assist me with this", "Do you work in Greece?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1082{"query": "What's the earliest time to receive my card?", "pos": "When can I expect my new card to get here?", "neg": ["what documentation do I need for the identity check?", "How do i set up my credit card to send transfers?", "Why do you need so much id info from me?", "What do you use to figure out the exchange rate for the card?", "Is it possible to get both Visa and Mastercard from you?", "How do I get a new card when my old one expires?", "Why is there a payment I didn't do?", "I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?", "where can I find the auto-top up option?", "Do you charge for sending out more cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1083{"query": "I need my card soon.", "pos": "can the delivery be specific to my needs?", "neg": ["Contactless payments need to be enabled for my card.", "Why won't my card work anymore?", "I was charged for getting cash.", "I want to know how to transfer money with my credit card", "I'd like to delete my account.", "My card hasn't shown up yet.", "There is an unauthorized payment in my statement.", "I tried to withdraw cash from your ATM but my transaction was cancelled.", "Will my other US credit card be accepted?", "Can I top up for free using a European card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1084{"query": "When will I get my card shipped to me?", "pos": "When can I expect to receive my card?", "neg": ["I did a transfer but the balance is the same.", "Is the top-up amount unlimited?", "Can I still access the app even though my phone was stolen?", "I have a transfer waiting.", "I need to get some Euros for my holiday. Am I able to exchange some of my money?", "Can I use my card for online payments?", "What apps can I use to top up my account?", "Where is the transfer to my account?", "What do I do if there is a direct debit on my account that shouldn't be there?", "Why did I not get the amount of money I requested?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1085{"query": "What is your shipping policies for cards?", "pos": "What is the wait time for delivery to the US?", "neg": ["Are there limits to businesses that will accept this card?", "Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees?", "There seems to be an additional charge of £1 on my statement, what is the reason for this?", "Where are the virtual cards?", "Would I be charged any fees if I added money to my account using an international card?", "What should I do if I think there are unauthorized transactions?", "Why is there a $1 charge on my statement?", "Has my card been lost in delivery?", "Tell me what ATMs allow me to change my PIN.", "My top-up hasn't gone through"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1086{"query": "When will my card be here?", "pos": "Can I have my card delivered on Tuesday?", "neg": ["I was only given $20 after trying to withdraw $100", "Why was my transaction declined?", "Can my children get an account?", "What should I do with my stuck ATM?", "What is the cost for physical cards?", "If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.", "I found my card, am I able to put it back into the app?", "I was just going over my transactions for the past couple of months and noticed a large type charge that I know I did not make. Even though it's been a while can I please still dispute this?", "How long will it take to transfer something to China urgently?", "What is the highest amount I can top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1087{"query": "Do I have a say when it's delivered?", "pos": "How long should I wait for the card to arrive?", "neg": ["I deposited a cheque and its been days and I still haven't received the cash!!", "An overseas cash transfer did not work correctly", "How do I get money from friends?", "My exchange rate is wrong when I get cash.", "Yesterday my phone was stolen from me :( What do i need to do about it?", "What type of ID do you accept?", "why must I prove ID", "What does it mean if my top-up has not gone through?", "I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?", "Why are my purchases from this morning still pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1088{"query": "When will my card be delivered?", "pos": "can you express my card to me?", "neg": ["Google Pay Top up isn't working", "I'd prefer Mastercard.", "What does it mean when a payment is pending?", "When I was transferring money I was charged extra why?", "How do I order a replacement for stolen card?", "I believe there is a mistake because a payment I didn't make shows in my app.", "What is this $1 charge on my account?", "How many transactions can be made with a disposable card?", "Will it be possible to change from USD to GBP with this App?", "Can you tell me how to change my PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1089{"query": "How long is the delivery time to the US?", "pos": "What is the length of time for one of these items to come to the U.S?", "neg": ["Where is my money that I transfered?!", "I could not get the ATM to work", "What are the steps for identity checks?", "my atm transaction was wrong", "Can you tell me how transferring money into my account works?", "After looking at the app I noticed a couple of payments I know I did not make. Is it possible someone has accessed my card? What is actually going on?", "Am I allowed to carry an additional card?", "Can you tell me what I need to do for the identity check process?", "What is the basis of your exchange rates?", "Why use a disposable card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1090{"query": "What is the length of time for one of these items to come to the U.S?", "pos": "How long should I wait for the card to arrive?", "neg": ["i tried to do a transfer to an account but it didn't work", "How do I create a disposable virtual card?", "A mortgage payment I'm making is giving me an error message.  This is the first time I'm making this payment and want to know what's wrong.", "Will I see fees from adding money with an international card?", "What do I do if my card is about to expire?", "Its been several days and my cash withdrawal is still pending. Why?", "I made a cash deposit to my account but i don't see it", "What is this cash withdrawal on my statement?", "I don't see a refund in my account.", "Why was I charged extra on my last UK pound to Russian ruble exchange?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1091{"query": "Can I specify a day for my card to be delivered?", "pos": "can I choose delivery times to suite me?", "neg": ["Is there a reason for my top up to be cancelled?", "Do I get charged if I get money?", "Do you support direct deposits from my employer?", "What reasons would cause my card payment to be cancelled?", "Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow.", "Someone must have found my card details as I don't recognize these transactions.", "\nWhere can I withdraw money from?", "my phone was taken yesterday, what should I do about my account?", "How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through.", "Please, I need your help as to whether or not you have money for a large refunded purchase I made. I requested it some time ago from the seller, but nothing is showing up."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1092{"query": "Can you tell me when my card will arrive?", "pos": "can I choose delivery times to suite me?", "neg": ["Why am I unable to transfer money when I was able to before?", "Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it.", "Can I see where my money came from?", "Which countries do you work with?", "Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days.", "Do I need to re-apply to order a new card when my old one's about to expire?", "Is there a problem that makes my payments show pending?", "Can you please tell me how long it takes for the transfer to be available.", "My transfer to an account failed.", "How long do I need to wait til my top up isn't pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1093{"query": "When can I expect my card to arrive?", "pos": "How long is the delivery to the US?", "neg": ["How do I add a card on to the app?", "I would like to track a card sent to me, how do I do that?", "How long will a transfer from Europe take?", "I'm expecting a refund but it's no where to be seen", "What do I need to do in order to use my card I just got?", "The transfer that I was trying to complete was declined. What was the cause?", "I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap.", "I was charged $1 in a transaction.", "Can you please refund my item?", "Can I add money in intervals to my account?  I will be traveling."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1094{"query": "can I choose delivery times to suite me?", "pos": "When can I expect my new card to get here?", "neg": ["Where do i find my PIN?", "I tried the wrong PIN too many times.", "I visited the ATM but got less money than what I requested. Why?", "I got some cash at an ATM earlier, but now app is showing that I withdrew more than I did.  Help!", "I just got an error message saying my transfer is not possible? Why is that? I've transferred money before and it worked without problem", "Can I electronically transfer funds into my account from my American Express?", "can i get a virtual card", "It says that my payment is pending, what does that mean?", "I just received a new card, where do I go to link it to my account?", "I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1095{"query": "I need my card to be delivered fast", "pos": "Can I pay more to get it deliver quicker?", "neg": ["What do I do if I cannot access the app?", "Help me cancel a transfer.", "I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money?", "For some reason I forgot the passcode I have.", "can i go into my app to find my pin", "I don't understand why I was charged an additional fee for this service. Can you clarify?", "Why did I get a fee from the ATM?", "My PIN number was incorrect, and I can't access it.", "Where did my money go? I'm not able to withdraw it from my ATM.", "My app statement shows I took out cash from an ATM but I did not. What can I do?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1096{"query": "How long is the delivery to the US?", "pos": "Can I have my card delivered on Tuesday?", "neg": ["There's a problem - I bought something about a week or two ago but just today the payment somehow came back into my account! I already received the item though, what's going on here?", "My card hasn't arrived yet. What do I do?", "I'd prefer to use my American Express when putting funds into my account.", "What will I need to configure if my salary is in GBP?", "I must have entered my PIN wrong.", "I need to transfer some money to a friend who is in urgent need of some fast cash. How long will it take before she can use that money?", "Do you charge a fee for topping up a card?", "Will there be a fee to receive a physical card?", "There was a transaction this morning that I'd like to reverse.", "This debit is not my transcation. How do I get my money out back?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1097{"query": "How long will it take my card to get here?", "pos": "Can you tell me how long it takes for a new card to come?", "neg": ["My card payments have stopped.", "Please tell me why the same transaction is showing up on my account more than once.", "I got a message saying I made a withdrawal from the bank machine, but I did not.", "Why hasn't my card payment cleared yet?", "My card is expiring, how do I get a new one?", "With my credit card i would like to transfer money.", "What cards and currencies can I use?", "After I got my cash, I found out my exchange rate was wrong.", "I'd rather not use my physical card, how can I get a virtual card?", "Can currencies be exchanged on this app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1098{"query": "I would like to make sure it is delivered on a certain date.", "pos": "How long should I wait for the card to arrive?", "neg": ["Someone else made a Direct Debit transaction on my account", "Verifying the top-up seems like a hassle.", "I have lost my card, but need to place an online order! How do I get a virtual card instantly?", "Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied.", "Is it possible to do auto top up?", "Am I charged if I make a top-up?", "Why was my card charged when topping off my balance but it's not showing up in my wallet balance?", "How long do I wait for a transfer from the United States?", "When will my transfer finish pending?", "Do i have to wait to get the pin or can i set up a pin"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1099{"query": "can you express my card to me?", "pos": "What is the wait time for delivery to the US?", "neg": ["There is a transaction showing up several times.", "i am not a premium customer but i want a virtual card, how do i get it", "Is there a fee when I add money to my international card?", "I saw a payment come out of my account for a merchant I don't remember.", "I tried activating my card and it doesn't work how do I solve this problem?", "How do I add an existing card to the app?", "Tell me how I can verify a card top-up.", "Payment I did not make.", "How do I verify my source of funds?", "Today I used my card at a restaurant and it was declined. Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1100{"query": "Can you tell me how long it takes for a new card to come?", "pos": "When can I expect to receive my card?", "neg": ["Where is the PIN number found?", "I have lost my phone, what steps can I take to prevent someone using my account?", "There are a couple payments with my card shown in the app that i really didn't make myself. What's going on with this, does someone has access to my card?!", "Which currencies can I use to add money?", "When traveling, is it possible for it to add money at specific time intervals?", "Do you accept all cards and currencies?", "I got cash and the exchange rate should have been different than it ended up being.", "I topped up and now my money is not there anymore! What happened to it?", "I purchased this item and would like a refund", "Do I have a card PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1101{"query": "What is the wait time for delivery to the US?", "pos": "When can I expect my new card to get here?", "neg": ["why do i have to verify top up?", "Do you support top ups?", "For some reason my card payment hasn't worked. what can I do to look into that?", "I wish to top up using a cheque.", "I was made to pay an additional pound!", "My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem?", "How much is a physical card?", "my cash balance less than what I thought", "What is the pending payment on my card about?", "I get a \"decline\" message when doing a transfer"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1102{"query": "How long should I wait for the card to arrive?", "pos": "Can I choose the day it's delivered?", "neg": ["There are funds in my app that I did not receive.", "I can't see my refund in my history.", "I haven't received my PIN yet. Do I need to get it from you?", "Is my PIN sent separably?", "Why hasn't my withdrawal shown on my statement?", "Can I have more physical cards?", "Help Me!  I lost my card.  What should I do?", "Please help me change my PIN.", "My refund is not showing up in my account. Where is it?", "There is an extra $1 charge on my statement, why is that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1103{"query": "When can I expect my new card to get here?", "pos": "How long does it take for a card to arrive?", "neg": ["I am unable to use my top-up on the app. Could you explain this to me?", "I have a payment that hasn't went through yet.", "I have cash deposit to my account but it is experiencing a problem", "when will my transfer clear", "Will I be charged for a cash withdrawal?", "Can I change my card PIN?", "Whats wrong with my currency exchange?", "Why do I have a strange payment on my statement?", "I was charged a fee for a transfer.", "Are there any limit on the auto top-up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1104{"query": "How long does it take for cards to be delivered after ordering them?", "pos": "can the delivery be specific to my needs?", "neg": ["My card has been compromised. I see a bunch of online shopping charges that I didn't make. I need to freeze it immediately.", "Where is my money that I transfered?!", "Can you tell me about the exchange fee?", "What do I do if there is an electronic debit that is not correct?", "I lost track of my card", "How long does it take to show a deposit I made to my balance?", "How long will my transfer stay pending?", "What physical locations can I use cash to top up?", "My card's expiration date is close.", "Can anyone else top-up for me?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1105{"query": "How long does it take for a card to arrive?", "pos": "How will I get my card?", "neg": ["Do you have a limit for someone's age?", "What to do if my card has been used without my permission?", "Why is there a fee on a card payment?", "Which part of the app do I order virtual cards from?", "where can i deposit a check", "My app statement shows I took out cash from an ATM but I did not. What can I do?", "How old do you have to be?", "I was the victim of someone stealing my wallet.  My card is being used and it isn't me.  What should I do?", "How do you decide what the exchange rates are?", "How can I dispute a direct debit charge on my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1106{"query": "Can I have my card delivered on Tuesday?", "pos": "Can I pay more to get it deliver quicker?", "neg": ["Do I need to add my salary?", "I need a transaction reversed from my account.", "my virtual card has not came yet!", "Why can't I see a transfer to my account?", "Why do I get a fee every time I transfer?", "Can friends transfer money to each other?", "I would like to exchange currencies on the app. How do I do this?", "I tried using a check to update my balance, but it isn't work? Is something wrong?", "I think a card payment I made was cancelled, can you check?", "It seems that the rate I got is incorrect."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1107{"query": "can the delivery be specific to my needs?", "pos": "When can I expect to receive my card?", "neg": ["What do I do with my \"decline\" message on a transfer?", "why did my payment revert", "My account shows I made a debit payment to someone that I can't recall and would like to find out who the payment was made to.", "I have tried sending a standard transfer five times and it hasn't gone through. What is the problem?", "How can I dispute a debit transaction?", "It is urgency. Please freeze my card now. As someone in some odd remote town has withdrawn some money by using my card. As i did not withdraw any money.", "My card is broken", "I made a transfer the day before yesterday within this country. It is still not showing up at all. I have double-checked and the account number is certainly right. I've actually type this multiple times. can you look into what is going on here?", "Help, I was charged twice!", "I can not find my phone or it has been stolen."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1108{"query": "Can I choose the day it's delivered?", "pos": "How will I get my card?", "neg": ["Can I have more disposable cards?", "Why am I being charged a fee on a card payment?", "Top up is not working even though I have my AMEX in apple pay.", "I see a strange payment in my account.", "Can I top-up by cheque?", "How much is the charge to top up via credit card?", "What forms of payment do you accept?", "Why can't I use my beneficiary?", "What transfer methods do you accept?", "What can I and can't do with the disposable cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1109{"query": "How will I get my card?", "pos": "Can I pay more to get it deliver quicker?", "neg": ["The passcode isn't working for me.", "When I got cash, my exchange rate was off.", "Is it possible to change from USD to GBP with your App?", "My card was not accepted in a shop", "Where's my top up code?", "Why are you charging me for ATM withdrawal? It has always been free before.", "I thought transfers were free. Why was I charged to transfer?", "Will I have to wait much longer for my new card to arrive?", "My daughter need a card from this account. Is that possible?", "I have one of your cards, but I don't know how to link it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1110{"query": "When can I expect to receive my card?", "pos": "Can I pay more to get it deliver quicker?", "neg": ["Can I get a disposable virtual card?", "I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go??", "$1 charge in transaction.", "When my card expires what is the cost of a replacement and how fast?", "Will I be charged a fee for a SEPA transfer?", "Make me understand why I am charged an extra fee when I use the ATM.", "Where can I use a disposable card?", "How do I use disposable cards?", "Must I verify my identity?", "I think I was charged extra on my payment on last Saturday.  Maybe the exchange rate was wrong?  I'd like a refund."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1111{"query": "I will be traveling.  Can I add money automatically?", "pos": "Will the system automatically update once there is no more money left?", "neg": ["My card payment has been pending for a long time now. Why is it taking so long to take. It should have already made it through.", "Can you tell me about why the account I have was charged an extra 1$", "I am seeing inside the App a some cash withdrawal that is not mine", "Can you please check my UK Account to make sure everything went alright?  I made the transfer a couple of hours ago.", "I have an outgoing transaction", "details need to be modified", "When will I get my new card?", "My card payment has been stuck on pending. What is the problem? It should have gone through by now.", "Can I reactivate a card?", "Is there a cost to receive money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1112{"query": "I can't find the auto-top up option.", "pos": "If my account is low in funds, can I set an auto top-up?", "neg": ["My card is not able to be activated how do I get it to work?", "Why is the exchange rate different on my recent purchase?", "I need to set up an account for my daughter, how would I do that?", "Will you assess me more fees if I top up with an international card?", "I made a transfer and was charged an extra fee!", "How do I know where I can use my card?", "What retailers accept my card?", "My card has not been delivered yet and its been a week since I ordered it, please help", "has my card payment been reverted?", "I cannot see the card PIN anywhere?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1113{"query": "When I'm traveling is it possible to add money automatically at certain time points?", "pos": "how can i get it to add money automatically while travelling", "neg": ["I didn't make these transactions. Is someone else using my card?", "Can I exchange from USD to GBP?", "How do I change my address ?", "What do you need for the identity verification", "Will a beneficiary not accept a transfer?", "My transfer went through, but it seems to be caught up in a pending status.  This was very important that it got done quickly, can you give me a status update on how long it will take?", "What is this extra pound charge for?", "I just checked my account on the App and there is a payment on there that I did not make.", "Can you tell me the ATMs I can use with my card?", "My top-up was rejected by an app."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1114{"query": "Is it possible to do auto top up?", "pos": "What, if any, is the limit  for auto top-up?", "neg": ["The top-up card is verified how?", "I would like to get additional physical cards at this time", "Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help.", "I recently bought an item using my card and I was charged an extra fee why is this?", "I have zero dollars in my account. Can I submit additional funds via bank transfer?", "What is the refund procedure?", "I lost my phone, what should I do?", "How old must I be to open an account?", "Why am I being charged more on exchange with things I bought abroad?", "How can i make my card active?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1115{"query": "How will I know when I can use the auto top-up feature?", "pos": "If I don't have much money in the account can I auto top-up?", "neg": ["Why would I need a disposable card?", "I don't appreciate the extra fees being siphoned from my account. I was helping some friends move to Japan and we were buying home decorations at the local stores. The  receipts differed greatly from what showed up in my bank account and my statement. When can I expect the extra fees to be back in my account?", "I have a transfer from the US, How long is the wait?", "Why is there an extra fee charged?", "What is the fee for topping up a US card?", "What is the minimum age required to open an account with your service?", "can I top up an apple pay?", "The refund doesn't show in my account", "I made a cash withdrawal at an ATM but it still says pending in my account.", "I swear that there are 2 payments on the app that I didn't make.  Could my card me stolen?  Please advise what I should do."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1116{"query": "Can I set automatic top ups?", "pos": "Can I add money automatically to my account while traveling?", "neg": ["My PIN number was incorrect, and I can't access it.", "Will you tell me how I am supposed to use the disposable cards?", "Why is there now a charge for making cash withdrawals? I wanted some cash after I went to the grocery store, and there's a new fee!", "Can I use my Apple watch to fill my gas tank?", "When will the transaction be done?", "My top up isnt working", "I think someone might have a copy of my card because a 500 dollar withdrawal was made, and it wasn't me. Can you please help?", "My card is showing the same transaction over and over again.", "Can I wait for you to send me a new card when mine's about to expire?", "Is there any way to see my card in the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1117{"query": "Are there any limit on the auto top-up?", "pos": "Can I setup top ups in advance?", "neg": ["Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance.", "My new card came in.  How do I activate?", "How do I modify my account details?", "Where is the top-up verification code located?", "I wanted to take out $100 but I only got $20.", "I was wondering about transferring money into my account and how it works.  Can you tell me about that?", "My daughter needs to open account.", "Is there a limit to how much I can top up?", "I wanted to withdraw $100 from the ATM but I only got $20", "I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1118{"query": "I will be traveling and want money to be added automatically in certain intervals. Is this possible?", "pos": "If there isn't a lot of money left, will it automatically top-up money?", "neg": ["So I just went to the ATM to get some cash.  I input that I needed 100 pounds but I only got 80.  I have the receipt  and I am in need of the extra money.  How do I go about obtaining the missing amount?", "Can I have a card even if I am not living in the UK?", "I see an unauthorized withdraw.", "Can you give me the restrictions of the disposable cards?", "The other bank confirmed a transfer I made, but this account is not reflecting it yet.", "Are your cards available in the EU?", "Where is a ATM that accepts Mastercard?", "My phone was stolen, what should I do first?", "Help!  The app says I took out cash but I didn't!", "I tried to top up but the app rejected it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1119{"query": "Does auto top-up have a limit?", "pos": "I want to use auto top-up. Is there a limit?", "neg": ["how to change name on account", "Are there any fees associated with receiving money?", "Is my card lost? I am still waiting for it to be delivered.", "What happens after my card expires?", "Why are you keeping my money from me by declining my card? What is going on?", "There are a couple of payments with my card shown in the app that I really didn't make myself. What's going on with this?", "Are there any top-up limits involved?", "I went to do a transfer and it was declined.", "My card payments have stopped.", "Why is my payment still pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1120{"query": "What are the maximum amount you can do for auto top-up?", "pos": "Where can I find the auto-top option?", "neg": ["Can I get a disposable card?  How many can I have?  How often can I use them?", "I found the card that I thought I lost, and I would like to reactivate it.", "I believe a wrong exchange rate was applied towards a cash transaction I made abroad.", "There is a transaction showing up several times.", "I can't see my Google Pay top up. Is it not working correctly?", "When I top-up, the app reverts it.", "I want my card frozen right away. Money was taken out in an odd location I have never heard of.", "What are these disposable cards meant for?", "Do you support top ups?", "I inadvertently completed a transaction on a wrong account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1121{"query": "Can I set up to my account to automatically top up?", "pos": "How do I top-up automatically?", "neg": ["I think I got charged twice for the same thing", "Is there an alternative to a physical card?", "Why can't my transfer complete?", "What do I need to do to get cash back? The ATM gave me the wrong amount that I requested but the app is showing the amount to be correct.", "Please explain to me how to know where my funds are from.", "Can I top up my balance with a cheque?", "Estimated time arrival for transfers?", "Where do you deliver cards to?", "I performed a transfer within the country the day before yesterday, but it has not gone through? Can you check on that? The account number is definitely correct, as I've checked.", "I am trying to transfer money and something is going wrong."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1122{"query": "How many times can I auto top-up?", "pos": "Do I need to set a limit on auto top-up?", "neg": ["my transfer isn't there", "Can my daughter also have a card issued in her name, but linked to my account?", "I am here to change my adress.", "How can I exchange to EUR?", "My top-up was cancelled, could my bank be the problem?", "How to receive transfers from my employer when I get paid in GBP?", "Where can I find my fund information?", "Given a choice, I'd rather have Mastercard.", "How long does it take for a bank transfer to show on my balance?", "Can you deliver the PIN separately?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1123{"query": "When I travel, can it automatically add money in certain intervals?", "pos": "Can I have my account add money automatically in certain intervals?", "neg": ["i put money on my card and i dont see it on the balance", "How many different currencies can I hold money in?", "How can I use my credit card to transfer money?", "I would like to use cash to make a top-up?", "Visa or Mastercard?", "I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.", "How can I add a new card?", "Why did they charge me an extra $1?", "I made a purchase earlier today but it is still listed as pending- when will it go through?", "I need to know the process to transfer money into my account."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1124{"query": "Can it add money every so often automatically while I travel?", "pos": "where can i located the auto top up function?", "neg": ["Where do I go to reset my passcode?", "I have a charge for something I didn't buy.", "I think there was an error in your exchange rate.", "There is a payment with my card which i definitely did not do.", "Reasons for top up cancellation.", "Does this app have the same exchange rate as third parties?", "How can I get a refund for an item I purchased but has not yet arrived?", "What should I do if my card is stolen?", "What should I do about a direct debit that I did not set up?", "Is it possible for a transaction to be cancelled?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1125{"query": "Is there an automatic top up feature?", "pos": "What about an auto top-up, is that a option?", "neg": ["Are top-ups unlimited?", "Is it normal to be charged an extra fee when paying with my card?", "What can you use the disposable cards for?", "My details need to be changed, how can I do so?", "How many disposable cards per person?", "Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra?", "What is the delivery time to the US?", "Where can I update my pin number?", "i cannot find my card PIN", "Tell me the currencies that you support."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1126{"query": "how can i get it to add money automatically while travelling", "pos": "Can I auto-top up?  How do I do it?", "neg": ["I prefer using Mastercard, can I substitute?", "Why is my 'top up' not showing up in my wallet?", "Where do I go to get my new card linked?", "Why didn't my transfer work?", "My PIN is locked, how do I unlock it?", "What ATMs can I use my card at?", "What is this random charge of one pound doing on my account?", "There are transactions that I don't recognize. What do I do if I think someone is using my card?", "My card no longer works.", "Why is the fee for taking money out so high?  I feel I was overcharged and I would have never used this ATM if I would have known ahead of time."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1127{"query": "i need help finding the auto top up option.", "pos": "Does the auto top-up have any limits?", "neg": ["How often can I top up?", "How do I order another card?", "I didn't set up a direct debit payment on my account.", "I have a cash withdrawal in my statement. Why is that?", "I need to report a stolen card", "My statement is showing an extra £1 charge and I am unsure why. Is there an explanation for this?", "In regards to my card payment, the exchange rate is incorrect.", "The purchase I made is still pending.", "If I want to add funds to the account using American Express, how do I do that?", "Could you please put a freeze on my card?  There are some payments on it that I don't know where they came from."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1128{"query": "I'm going to travel, can I have it add money automatically in certain intervals?", "pos": "I have a trip coming up and want to add money automatically.", "neg": ["What is the procedure for activating this card?", "I've got a problem - I bought something with my card one or two weeks ago, but now exact same amount of the purchase is showing up in my account. I like more money in my account, but this is too good to be true. Can you tell me what's happening?", "Is there a limit for age?", "My top up hasn't gone through yet, why?", "Where can I do a cash withdrawal?", "Will I be charged if I add more cards to the account?", "What is the wait time until money reaches my account?", "I tried doing an in country transfer earlier this week. I thought it would be there by now but I still don't see the money. Can you check the status on my transfer?", "Where is the money that I transferred.", "I'm looking to get an additional card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1129{"query": "What is the limit on Auto top?", "pos": "Can I add money to my card automatically during a trip?", "neg": ["I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?", "The amount of cash I requested to withdrawal did not match what I received when exchanged", "There is a transaction showing up several times.", "I tried to do a transfer but it didn't go through.", "How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.", "Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more.", "Why do my transfers keep failing?", "They used the wrong rate when I made a purchase with foreign currency.", "I need to reset my passcode, this one isn't working", "What's the phone number to freeze a card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1130{"query": "How do I start auto top up?", "pos": "How do i set up auto top-up?", "neg": ["The ATM keeps rejecting my Payment. I tried two different ATMs but did not work .Can you please check if everything is okay with my account?", "I thought I was going to receive more currency?", "Where are your cards delivered to?", "Where can I find the verification code for the top up card?", "The transfer was accepted but now it's stuck on pending. When will it go through?", "Where do you deliver cards to?", "My card payment is just showing up as pending since forever, what's going on with that, it should be going through at some point?", "Do I need to order a new card before it expires?", "Will my friends be able to top up my account?", "How do I replace a stolen card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1131{"query": "How low does the balance have to be before the system updates?", "pos": "If there isn't a lot of money left, will it automatically top-up money?", "neg": ["I am inquiring about why there was an extra fee charged when I used an ATM.", "What do I do if I forgot my passcode?", "What exactly is the exchange fee?", "How do I know when my new card is going to arrive?", "Can I get a Visa or Mastercard?", "Why do I need to verify my account?", "I am not in the UK can i get a card?", "How do I go forth with bank transfers for top up accounts?", "Am I able to get both a Visa and MasterCard from you?", "I am trying to exchange AUD for GBP, how do I do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1132{"query": "Can it add money automatically while travelling", "pos": "Does the auto top-up have any limits?", "neg": ["I don't want this account anymore, how do I delete it?", "I have been charged to much for the object I bought when abroad, the exchange rate seems to be wrong.", "How do i request more physical cards?", "The transfer to my beneficiary has not gone through", "What is the fee if I use a European bank for a top up?", "How can I edit my personal details in the app?", "I am not comfortable verifying my indentity.", "What do I do if there is a direct debit on my account that shouldn't be there?", "My balance was not updated after transferring money.", "google pay top up did not work"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1133{"query": "What are my options for topping up, automatic and/or manual?", "pos": "where can I find the auto-top up option?", "neg": ["Is there a charge for getting my money?", "There was an extra fee when I paid with the card.", "Where do I go to reset the passcode?", "Is there a charge for top-ups?", "When will my new card be delivered?", "I paid with a card and there is an extra charge. Why?", "I have a pending payment on my card.  Why?", "How do I get a PIN?", "Can you tell me when my card will arrive?", "How long will it take for my transfer to arrive?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1134{"query": "Can I auto top up multiple times?", "pos": "Can it automatically top up my account?", "neg": ["Are you going to charge me to collect the money?", "After transfering some money my balance hasn't changed.", "do you accept from usa credit card?", "I didn't get a PIN yet. What gives?", "Can I order a disposable virtual card?", "Instead of GBP, how do I exchange for AUD?", "My card is stuck inside the ATM, what am I supposed to do?", "I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It should not have been done so.", "The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why?", "How do I change my card PIN?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1135{"query": "I know there's an auto-top option but I can not locate it when I look?", "pos": "where can I find the auto-top up option?", "neg": ["I did a card payment but its status is still coming as pending. Please check and inform when it would complete.", "Can I transfer something urgently from China? How long does it take?", "I got my American Express in Apple Pay, why is top up not working on my device?", "I can't log in", "My transaction has not been received. When are you going to process it?", "I do not recognize the card payment.", "I bought something on line a and the seller hasn't received the money I sent could you please tell me how long an EU transfer takes?", "What retailers accept my card?", "i live in portugal. do you operate here?", "How do I deposit cash?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1136{"query": "Is there an auto top up option?", "pos": "What is the auto top-up limit?", "neg": ["I keep trying to make a payment, but it doesn't work.", "I deposited a cheque, but my account balance stayed the same.", "Why was I charged more than I should have been?", "I was charged a fee for a transfer. Where did it come from?", "How many different currencies can I have my money in?", "I lost my phone. Can I disable to app?", "I would like to know how to work out where my funds came from?", "I put money into my account in the form of a cheque, but my balance did not change.", "I think the exchange rate was incorrect.", "My card is lost!  Please help me!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1137{"query": "How can I add money automatically?", "pos": "Is there an auto top up feature?", "neg": ["I made a bank transfer and the balance hasn't updated yet.", "I can get my identification verified.", "I need you to stop the transfer I just started as soon as possible, I just realized it's not correct!", "What is the wait time until money reaches my account?", "My statement has a payment that I do not recall making", "What is the charge for receiving a SEPA transfer?", "How do I change the details in my account?", "I don't recognize what this payment on my statement would be for.", "Why is the ATM not allowing me to get cash?", "May I transfer a cheque into my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1138{"query": "Do you have an auto-top function and how do I use it if so?", "pos": "when i travel can it top up automatically", "neg": ["Can I have money of different country of origin.", "Please delete my account now.", "My phone is missing.", "I have young kids. Can they use this service?", "I got my American Express in Apple Pay, why is top up not working in my country?", "I made a payment and it was reverted and wanted to know why?", "I just checked my account on the App and there is a payment on there that I did not make.", "At what ATM can I change my PIN?", "I am adding money, what currencies do you accept to do this?", "How can I edit my personal details in the app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1139{"query": "How do I auto top-up?", "pos": "Do I have to manually top-up my account each time or will it do it on its own?", "neg": ["Top up my card please, which y'all support?", "Why didn't my transfer complete?", "There's an error in regards to the exchange rate for an item I bought.", "My refund isn't going fast enough.", "i need help, i lost my card", "While doing a transfer, it says declined.", "Reverted top up", "i tried using a virtual card for a hotel but it didn't work, why not", "From what countries can I use an account?", "I changed the currency, but why is it costing more?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1140{"query": "In what increments can I top-up my card?", "pos": "How do I top-up while traveling?", "neg": ["Can I change or hold different currency?", "I still want to use my account but haven't verified is that OK?", "For some reason, the money I added was returned.", "Why is my last transfer pending?", "I think a card payment I made was cancelled.", "I made a deposit in the ATM and it has not cleared", "Which ATMs am I allowed to get money from?", "If I want to add funds to the account using American Express, how do I do that?", "disposable virtual card can be ordered where?", "What do I do about a debit on my account that I didn't make?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1141{"query": "How do I get refills to my card when I'm traveling?", "pos": "I going to be traveling, can I set up auto top-up if I run low on money?", "neg": ["I had a problem with my card payment, can you help?", "The card payment I attempted to make failed.", "i need a virtual card", "The machine only paid me a hundred when I wanted 20", "If I top up by card, what options do I have re: currency and card type?", "My account is devoid of funds. Am I permitted to submit additional money via bank transfer?", "Can I transfer money to my card via bank-transfer?", "The money that I have transferred hasn't arrived yet.", "Why would the app deny my top-up?", "Lost password"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1142{"query": "Can I auto top if I'm low on funds?", "pos": "Can I have my account add money automatically in certain intervals?", "neg": ["Where can I find my PIN? I haven't gotten it yet.", "I think that there is a payment on my card that I did not authorize.  I don't recognize the name attached to the transaction.", "I moved and need to change my address.", "I am having a slight problem with my American express in apple play, can you help me fix the problem with top up?", "Do I need to verify the top-up?", "DO I have to be 18 to open an account?", "When I got cash I was charged an extra fee!  Explain!", "Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?", "If I exchange currencies on a regular basis, is there a discount?", "Is there a way to use a cheque to top up my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1143{"query": "I want to add money automatically when I travel.", "pos": "Do I have to manually top-up my account each time or will it do it on its own?", "neg": ["I have an incorrect charge and would like a refund.", "What do I do if I can't get my card out of the ATM?", "I bought something abroad and the exchange rate applied is wrong", "What's the tracking on the card you sent?", "I put money into my account in the form of a cheque, but my balance did not change.", "There are a few transaction that I don't recognize, I think someone managed to get my card details and use it.\n", "I had a dollar charged to my account that's still pending and wanted to know what the charge is for?", "How long does a bank transfer take to show up in available funds?", "Can my children open an account?", "Why are you charging me fees for using my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1144{"query": "I want to auto top-up.", "pos": "Can I use an auto top-up option?", "neg": ["I'm having an issue with transaction. I topped up my account and saw it went through, but that was a few days ago and the money isn't in my account any more. What's up with that?", "When can I expect delivery?", "Why is my disposable card not working?", "I need to exchange foreign currency will i be charged?", "The ATM didn't give me the amount I asked for", "I need help finding the verification code on the top up card.", "How long does it typically take a transfer to go through?  I sent some money to a friend earlier today, and she really needs it.  It still is a pending transfer, even though I sent it a few hours ago.", "When will my new card be delivered?", "Money is not in recipients account.", "The app is saying I made a withdrawl but I didn't."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1145{"query": "If I don't have much money in the account can I auto top-up?", "pos": "If I am running low on credit can I auto top up?", "neg": ["Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.", "I want some extra physical cards.", "I can't get the top-up to work! What's going on here.", "Why is the exchange rate on my card wrong?", "I hope to get a Visa card", "top up google pay, is it possible?", "It didn't give me my cash", "Who should I talk to or go to resolve a duplicate charge on my statement?", "I see a direct debit that I didn't authorize", "What sort of restrictions are there for the disposable cards?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1146{"query": "What, if any, is the limit  for auto top-up?", "pos": "Is there a daily auto top-up limit?", "neg": ["Does your app allow currency exchanges between USD and GBP?", "Please cancel the transfer I just made.  I put in the wrong account number and can't seem to stop it on the app.", "I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?", "can my husband open an account and transfer money", "I want to reactivate my card, I thought I had lost it but found it again this morning.", "Do you know why my card payment has been declined?", "I tried using my ATM card at your Notting Hill location today.  It did not work.  Am I doing something wrong?", "Can I track the card that you sent me in the mail?", "What are the steps for depositing cash into my account?", "I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1147{"query": "What is the auto top-up limit?", "pos": "How can I Use thereto-top option?", "neg": ["Can I transfer my payroll to the bank?", "How can I check how much free spending I have left? I have some big purchases coming up and want to know where I can look for any info.", "Why do some of my payments have fees?  I don't understand.", "Can you explain to me why a top-up would still be pending?", "Which countries do you currently support?", "The exchange rate I was charged for a purchase was not right.", "Can I create my own top-up limit?", "Is my card lost? I am still waiting for it to be delivered.", "It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?", "What is the first step I need to make for being able to access my account?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1148{"query": "If my funds are running low, will the app top up automatically?", "pos": "How do I top-up automatically?", "neg": ["Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me?", "Is there a list of where I can use my card?", "Help me use American Express to add money to the account.", "I was charged and shouldn't have been charged when using my card!", "Is there a limit for the amount I can top up?", "Can I do a SWIFT transfer?", "Why did you charge me more for my purchase? It was a foreign currency and you didn't offer market rate", "Is there a way to view the history on where my funds came from?", "Please tell me, do you use Visa or Mastercard?", "Is currency exchange possible?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1149{"query": "What is the maximum times I can auto top-up?", "pos": "Can I set the account to auto top-up?", "neg": ["Why can I not make a transfer?", "How can I track my card's delivery?", "Can I have more physical cards?", "Will it be possible to change from USD to GBP with this App?", "Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "I don't have my mobile device and am unable to make the payment because I forgot my details.", "There is a pending payment on my account, what does this mean?", "How can I get my Google pay top up to work?", "I need to make several disposable cards per day.", "I would like an extra card."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1150{"query": "Will the system automatically update once there is no more money left?", "pos": "Is there a auto top-up option?", "neg": ["i noticed that the funds were returned to my bank account. What happened?", "Hello, I just checked my card transactions and saw that I was charged twice for a restaurant visit I did earlier this week. Is it possible to remove one of them and get my false paid money pack?", "It appears as though my card payment was duplicated. I paid at the store earlier today. The first time it was declined and the second time it worked. The app is still showing one of the payments to be pending. Please take one of these off because clearly the first was declined and is not correct.", "My cash transaction isn't showing on my receipt", "There seems to be an additional charge of £1 on my statement, what is the reason for this?", "How long will it take for my money to be deposited?", "Why is there a charged fee for debit or credit card payment?", "I did not ask for the amount of cash that I received.", "please cancel the transaction", "want to get a new card in china"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1151{"query": "Is it possible to top-up automatically?", "pos": "Can I add money to my card automatically during a trip?", "neg": ["Would it be possible to open up an account for children?", "I'd rather not use my physical card, how can I get a virtual card?", "There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened?", "I put cash in my account, but I don't see it.", "I am interested in cancelling a purchase", "Any chance of getting the card outside the UK?", "What do i do to get a physical card?", "My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do?", "how do i find top up for cash deposit", "Do you only use Visa or do you have Mastercard too?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1152{"query": "When do i activate auto top-up?", "pos": "What is the maximum for auto top-up?", "neg": ["Cash withdrawal was incorrect at ATM.", "I am here to change my adress.", "How do I go about transferring money into my bank account?", "What do I do to close my account?", "My top-up didn't go through; it still says pending. What's up with that?", "I was not able to receive the correct amount of cash.", "I just checked my account on the App and there is a payment on there that I did not make.", "What do I do if I forgot my PIN?", "I was charged for getting cash.", "Where can I modify my information?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1153{"query": "Is there a function where I can top-up automatically?", "pos": "Can I add money in intervals to my account?  I will be traveling.", "neg": ["I believe my exchange rate is incorrect", "Tell me why my transfer was declined.", "Are you going to charge me to top up my card?", "I tried the wrong PIN too many times.", "What countries have access to this service.", "I went to top up my card and it was cancelled.", "Why does it still charge me even though I was unable to withdraw money from the ATM?", "I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?", "My refund isn't showing up on my statement.", "My balance was not updated after transferring money."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1154{"query": "How do i set up auto top-up?", "pos": "What about a auto top-up?", "neg": ["When will my top up process?", "i would like to dispute a direct debit payment", "There is a top up that has been pending for an hour and I don't know why.  I was expecting it immediately and need it now!", "I need to find out why my pending payment hasn't gone through.", "I need to top up, but I have to use an international card.  Is there a cost for that?", "I want to transfer a sum of money from another bank account I have into this one", "How do I get my money back for a duplicated charge?", "Can you walk me through how I can edit some of my personal information?", "How long does it take for pending transfer transactions to post?", "For what reason is my transfer still pending now?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1155{"query": "Is there a way to top-up when it reaches a certain balance?", "pos": "Do I need to set a limit on auto top-up?", "neg": ["i want to get a card but i live in the US", "Why am I being charged to make cash withdrawals? I thought they were supposed to be free!", "How can I access my account when I have lost my phone?", "I did not receive the right amount of cash I requested", "How do i go about linking a new card?", "The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take?", "I'm travelling abroad but I've run into a situation where I need to change my PIN immediately. Can I do this from here?", "I made a payment that seems to be stuck. It's been a couple of days already. Can you tell me how long it will take?", "My transfer to a beneficiary was rejected.", "Why do my transfers keep failing?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1156{"query": "Does the app top up automatically?", "pos": "If there isn't a lot of money left, will it automatically top-up money?", "neg": ["I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?", "My morning transaction needs to be canceled.", "I did a payment with my card but seem that didn't work, it's still listed as pending since a while ago. When does this actually go through?", "For the identity verification, what do you need?", "The expiration of my card is near, how do I order a new card?", "my cash balance less than what I thought", "When will my transfer be in my account?", "Let me know when you charge extra for payments please. I just checked the app earlier when I saw that there was an additional fee on one of the payments that I wasn't warned about before.", "I cancelled my card payment", "Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1157{"query": "How do I top-up while traveling?", "pos": "How do i access the auto top-up option?", "neg": ["Which ATMs accept this circuit board ?", "I inadvertently completed a transaction on a wrong account.", "Errors keep showing up every time I try to make this transfer and I am on a time crunch,  could you please help.", "I tired but an unable to activate my card.", "how do i add money from my amex card to top up", "Why hasn't my refund been appiled to my account?", "I feel as though I have been over charged for the exchange rate on my payment on last Saturday.", "Do you have a list of the cards and currencies supported?", "Can i top up by card?", "I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1158{"query": "Is there such thing as an auto top-up option?", "pos": "Is auto top up available?", "neg": ["I did not receive my purchase, how do I cancel it?", "I see a charge of 1L I do not recognize on my statement", "Do you know the reason why my card payment was declined?", "Hi I am trying to transfer money to another country but it is showing pending and it has been a long time.  I have checked numbers and they are correct.  Could you please help?", "How would I be able to make changes to my personal details?", "Can I Transfer from SWIFT?", "I made a check deposit but the cash hasn't arrived in my account yet.", "Can I get a new card in China?", "I don't know why my credit card was declined while I was trying to top-up. Was it something on my end or was there something wrong with the top-up function?", "Why hasn't payment gone through yet?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1159{"query": "Is there a daily auto top-up limit?", "pos": "where can I find the auto-top up option?", "neg": ["There is a transfer not showing on my account.", "There is a pending payment on my account, what does this mean?", "Last Saturday, I was charged extra for the exchange rate on my payment. Is something wrong?", "I want to choose a new PIN.", "Delete my account please. Now!", "What do I need to do to get my salary through this?", "I can't access my account.", "how to get card pin?", "Could you inform me as to why I have been charged a higher fee for doing banking abroad.", "Can you tell me about the exchange fee?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1160{"query": "Where do I find the auto top- up?", "pos": "What are the restrictions on auto top-up?", "neg": ["why hasn't my virtual card arrived?", "Why hasn't my friend received the transaction?", "Can I change my PIN without being physically present?", "Can I receive my salary with this in another currency?", "The cash abroad exchange rate is applied wrong.", "I requested for a top-up but it has not reflected", "I would like to close my account, as I'm not happy.", "I'm trying to use a cheque to top up", "What does pending payment mean?", "What are all the fiat currencies that are supported for both exchange and holding?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1161{"query": "What are the restrictions on auto top-up?", "pos": "Is auto top up a provided service?", "neg": ["Are there fees for using an international card to top up?", "I want to start using my card.", "what steps do you take to check identity", "Where is my PIN?", "What should I do if my card is stolen?", "How can I deposit money to my account?", "Can you please inform me of the restrictions for the disposable cards.", "Is there a limit to the number of disposable cards per day?", "What is delivery speed to the United States?", "Can someone help with my passcode?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1162{"query": "Can I have my account add money automatically in certain intervals?", "pos": "When traveling, is it possible for it to add money at specific time intervals?", "neg": ["I need to activate my card, how is that done?", "I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP", "Hello, I am buying a flat and need the inital payment for the mortgage to go through. It keeps showing up as error, what is going on? Can you please help me make this transfer?", "Can I top-up via Apple Pay?", "Are there any restrictions on where I use this card?", "Is there any amount in which I would get cut off from topping up?", "Can you please check the exchange rate when I was getting cash?", "Can you please tell me why my card payments are not going through when I try to buy something online? When I put in my card payment it takes it but it comes back a while later.", "I topped up and now my money is not there anymore! What happened to it?", "Why was there an extra charge with the withdrawal of my money?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1163{"query": "Do you have an option for auto top up?", "pos": "auto-top up option can be found where?", "neg": ["the exchange rate for my withdrawal is wrong", "I am not satisfied with your company.  Close my account.", "Why has my top up been returned?", "How can I check how much free spending I have left? I have some big purchases coming up and want to know where I can look for any info.", "what are the locations i can withdraw money", "Where is my credit card that was to be mailed?", "Is there always a charge when withdrawing money?", "Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.", "I need my card activated.", "Will I get a visa or Mastercard?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1164{"query": "when i travel can it top up automatically", "pos": "I want to set up an auto top-up", "neg": ["How can I exchange currencies with this app?", "I want to transfer money. How do I do that for my account?", "Where do I top up?", "There is a mysterious debit transaction on my statement", "My card was charged more than expected.", "Can you tell me my code to get into the app?", "How can I make my card ready to use?", "My card was declined", "I wanted to know why a top-up I made has been reverted.", "Can I exchange currencies usign this app?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1165{"query": "Is auto top up available?", "pos": "I need to know the if there is a limit on the amount for auto top-up.", "neg": ["How can I find your exchange rates?", "How long do I need to wait to see an update after I make a bank transfer?", "What do I need to do to transfer money with my credit card?", "Is it possible to go ahead and log in, although I have not been confirmed yet?", "Why is the exchange rate different on my recent purchase?", "There is a direct debit that I didn't set up, what should I do?", "Why did using an ATM cause me to have an extra fee charged?", "I don't know where a direct debit payment came from", "My cash deposit hasn't posted to my account.", "My card arrived but I need to make it work in the app, how do I do that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1166{"query": "Can I auto-top up?  How do I do it?", "pos": "I want to use auto top-up. Is there a limit?", "neg": ["Can I use my card anywhere?", "What steps do I need to take for the identity checking process?", "To many charges on my card how do I go about fixing that?", "Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal?", "Shopping on line I was declined when trying to buy something.", "Can I get a disposable virtual card?", "There was a strange transaction made on my account a couple weeks ago by a seller I don't recognize. May you please check on this transaction for me.", "Can you tell me which cards and currencies are supported?", "How long do transfers take to show up in my account?", "Does it cost anything to get a new card? Mine's about to expire and I'd also like to know how long it takes to get the new one."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1167{"query": "Is there a auto top-up option?", "pos": "I am inquiring about your auto top up feature.", "neg": ["I want my purchases cancelled.", "Talk me through modifying my details.", "Can you tell me more info about virtual disposable cards?", "when will the balance on my account change form a transfer", "Why did my cash deposit not show up?", "Why is my transaction taking so long to complete?", "How do I verify my top up?", "I forgot my PIN and now it is blocked.", "I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?", "My card was working but now it doesn't."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1168{"query": "Will the system automatically top up itself?", "pos": "I'm trying to activate the auto-top up function. Where is it?", "neg": ["What's the earliest time to receive my card?", "can i top up with check?", "Can I top up?", "After I deposited my cash, I still don't see it in my account.", "What do you charge to top up US cards?", "I'm not sure how disposable virtual cards work. Please help.", "How long will my transfer be pending for?", "Do you charge extra for topping up with a debit or credit card?", "I want to get my hands on one of those virtual cards!", "Tell me why my transfer was declined."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1169{"query": "My funds are low, can I auto top up?", "pos": "What about an auto top-up, is that a option?", "neg": ["For some reason I forgot the passcode I have.", "Can I get a disposable virtual card?", "The amount of money I pushed at the atm machine did not come out of the machine.", "How long does transfer from the US take?", "I have a new card and need to activate it", "I paid with my card and was charged extra", "The transfer I tried to make failed.", "Can I have a duplicate second card?", "Can you tell me what I need to do for the identity check process?", "Why is my balance the same after a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1170{"query": "How can I Use thereto-top option?", "pos": "Is an auto top-up option available?", "neg": ["Rates were applied wrong while using foreign currency at an ATM.", "Will I be charged for adding money by transfer?", "I'm going to cancel a purchase.", "The exchange rate given to me after a purchase, was incorrect", "I got a transfer fail message, but no explanation of why-- what happened?", "I found my card again. Can I put it back into the app?", "For some reason, I'm unable to transfer funds.", "Do I have a limit to the number of top-ups per day?", "I don't understanfd how to top up", "I thought I lost my card but I found it today, so I would like to reactivate it."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1171{"query": "Do I have to manually top-up my account each time or will it do it on its own?", "pos": "Does the auto top-up have any limits?", "neg": ["Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?", "show me how to transfer to my account", "How do I get selected for a visa card?", "I want to cancel a purchase", "I need you to delete my account right now.", "I did a transfer but it is still pending.", "2 weeks ago I ordered my new card.  It isn't here.  What should I do?", "Can I use my American Express card to add money into my account?", "Can I have a mastercard?", "How can I get my Google pay top up to work?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1172{"query": "How do I top-up automatically?", "pos": "Can I schedule future top ups?", "neg": ["Why was I charged for withdrawing cash?", "Which cards are accepted for topping up?", "I paid with my card so so why was I charged a transaction fee?", "Why did the transfer fail when I attempted to do it earlier?", "Is there a fee for adding funds with a credit card?", "Can I get a card in the US?", "do i have to talk to someone to close an account or can i in the app", "Currently my card is broken.", "I got less cash because of the exchange rate.", "Do you support other currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1173{"query": "Is an auto top-up option available?", "pos": "Where do I find the auto top up option?", "neg": ["Why would a card payment be declined?", "This debit is not my transcation. How do I get my money out back?", "where is card accepted", "It looks like the exchange rates on my card payment are wrong", "I tried to get gas but my money was gone!", "I want to return an item for a refund can I do that?", "I wanted to buy something online yesterday, but I could not because the card got declined on the day of and the following day. What is wrong with the card?", "I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get it to work. Is my card with issue? It's the first time I tried using it.", "How recent do my documents need to be for verification?", "Is the 1 pound charge going to be reimbursed on my card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1174{"query": "Can topping up be automatic?", "pos": "where can i located the auto top up function?", "neg": ["Why hasn't the transaction I did to my friend arrived yet?", "I tired to get cash in the ATM but it was cancelled", "Why does my payment appear as pending?", "Why is the payment showing as pending from things I bought this morning?", "I need help to resolve mix up on my card payment. My account shows the money was taken out and then put back in the account. Then I received a message from the seller, It said that they did not get my payment.", "I tried activating my card and it didn't work", "Is EUR one of the currencies you deal with?", "How long is a delivery to the US?", "Please help, the atm swallowed my card, what do I do?", "Why is my transfer stuck on pending?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1175{"query": "What's the limit for auto top-up?", "pos": "I am inquiring about your auto top up feature.", "neg": ["My account is  new  why can I  not top up", "I need more money in my account. Can I add more by transferring?", "There is a transfer not showing on my account.", "Can I get a new card?", "why verify the top up? it doesnt make sense", "How do I go about topping up with Google Pay?", "Is there a fee for currency exchange?", "I cant transfer money into my account", "Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.", "What does a 'pending payment' mean?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1176{"query": "I going to be traveling, can I set up auto top-up if I run low on money?", "pos": "Where can I find the auto-top up feature?", "neg": ["I anticipate getting a Visa card", "Please send me a disposable virtual card.", "I got double charged!", "How do i change my identity?", "Why hasn't payment gone through yet?", "How come I can't get money at the ATM", "Why has my card been charged an extra pound?", "Can the card be mailed to Europe?", "I wanted $100 but only got $20", "I was charged multiple times at the same location at the same time"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1177{"query": "I need to know the if there is a limit on the amount for auto top-up.", "pos": "What about an auto top-up, is that a option?", "neg": ["Is there any way I could open an account for my daughter?", "THere is some cash that is showing up on my app.", "What is needed for the identity verification?", "I want to use my card, how would I activate it?", "I can't see my refund in my history.", "Why did the ATM swallow my card?", "I put some money in my account the other day but now its gone? Why is this?", "What is the greatest number of times that I can top-up?", "Shopping on line I was declined when trying to buy something.", "I don't see a money transfer yet"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1178{"query": "Do I have to manually top up once I'm too low?", "pos": "Can I add money to my card automatically during a trip?", "neg": ["I don't know what this Direct Debit payment on my account is for.", "I paid with card and I was charged a fee", "There was a charge applied when I used my card.", "I am unable to activate my card, it won't let me.", "I have been trying unsuccessfully to top-up my card.  Is the system down or not working properly?", "How do i cancel a charge?", "Do you offer account's for minors?", "Salary in GBP has been received. Does it need to be configured into another place?", "It is extremely important that I cancel the transfer I made yesterday and put the money into a different account.  Is this possible?", "I deposited a cheque, but the balance hasn't changed yet."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1179{"query": "Can I auto top-up as much as I want?", "pos": "Tell me where I can find the auto top up feature and a little bit about it please.", "neg": ["I am trying to transfer money and something is going wrong.", "Is there an extra fee to exchange currencies?", "Do you hold money and if so, what currencies do you accept?", "My card is about to expire.  How do I order another?", "I have a cash withdrawal in my statement. Why is that?", "Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?", "The app has rejected my top up.", "How can I transfer money to a beneficiary?", "Is there something wrong with the ATM? It would not let me pull cash out of my account.", "Can I change my PIN if I want to?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1180{"query": "I am traveling, what can I do to set up auto top-up?", "pos": "When the time is right will this automatically replenish my balance?", "neg": ["My card won't work right now.", "Mastercard is preferred to me.", "Will I be sent a new card before mine expires?", "I've got a repeated tranasaction on my card.", "Is it possible to delete the account?", "If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.", "Why am i being double charged for something?", "I want to reactivate my card, I thought I had lost it but I found it.", "I must make several disposable cards per day.", "What do I do if my PIN was blocked?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1181{"query": "What about an auto top-up, is that a option?", "pos": "Can i set up an auto top-up?", "neg": ["I am not happy with your service and request that my account be terminated!", "My phone was stolen, what should I do?", "why and how soon do I have to have proof of identity to you?", "are there age requirements", "How do I prove I am who I am?", "how to i go about getting my virtual card", "How do I top up using my Apple Watch?", "Can I order a card please?", "I was not distributed all of cash that I requested", "Why did you guys charge me an extra €1?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1182{"query": "Can it automatically top up my account?", "pos": "Where can I find the auto-top up feature?", "neg": ["My transfer to an account failed.", "My refund has not shown up in my account.   Where is it?", "Please help me figure out the reason for the odd withdrawal amount from my account?", "Which countries do you work with?", "I have a new email.", "let me know how many disposable cards I can have?", "How was I charged extra when I used my card to pay?", "Are there only certain ATM machines where I can use this card?", "When will my refund come through", "I used my card to get cash then I was charged a fee that I shouldn't have been charged."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1183{"query": "If there isn't much money left over, will it top-up automatically?", "pos": "Can I use an auto top-up option?", "neg": ["I need someone to assist me with explaining how much I can top-up.", "I asked for a refund but its not here yet", "I need my refund as soon as possible. What else do I have to do?", "I bought something and now I want a refund.", "Everytime I try to prove my identity it won't let me.", "I was charged a fee for withdrawing cash.", "It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?", "How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet.", "My contactless is non-functional.", "Please cancel the latest ATM charge on my card as my card was declined earlier today and I did not receive that cash."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1184{"query": "How do I access the option to top up?", "pos": "When the time is right will this automatically replenish my balance?", "neg": ["Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through?", "Will you guys charge me for topping up by transfer?", "Why are there multiple transactions showing for one purchase?", "I couldn't transfer money to my bank, why not?", "How can I find an ATM that accepts this card?", "I have no idea why there is a dollar that has been charged to my account.", "I want to use a cheque to pay.", "Your ATM pin can be changed at any VISA or MasterCard ATM with PIN services. Certain countries don't support ATM pin changes.", "What types of cards and money do you accept?", "I think a payment I made with a card was cancelled."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1185{"query": "What is the maximum for auto top-up?", "pos": "When traveling, is it possible for it to add money at specific time intervals?", "neg": ["I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it", "I would like to change to a different currency.", "I think when I withdrew money when out of country the exchange rate was wrong.", "My refund has not shown up in my account.   Where is it?", "Can I add a card back to the app?", "I still do not see the cash deposit in my account from last week. Why?", "I was wondering how long does it take for a payment to go thru? It seems my last payment is stuck and hasn't moved.", "How do I request a disposable virtual card?", "I tried topping up using my card, but the money is gone?", "WHAT IS THE REASON FOR THAT"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1186{"query": "Where do I find the auto top up option?", "pos": "Will money be added automatically when necessary?", "neg": ["My card payment didn't work", "Why was I blocked from withdrawing from the ATM?", "When I made a transfer I was charged extra.", "I paid my rent into the wrong account, could you please pay it into the right account, it needs to be done by tomorrow.", "I can't see a transfer to my account I made.", "Seems like my card payment has been cancelled", "I tried using my credit card with top up but it didn't work! I thought it was supposed to?", "How can I verify my top-up card?", "How do I fix a broken card?", "How long does it take for a money transfer to show up?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1187{"query": "Are there any hidden limit on the auto top-up?", "pos": "I want to use auto top-up. Is there a limit?", "neg": ["My transfer was not approved", "Hello, can you please inform me about international transfers? I am expecting a transfer I made from France two days ago and would like to know when it will arrive.", "Why hasn't my transaction arrived?", "Why didn't my transfer complete?", "When I got cash I believe that the exchange rate was wrong", "When will the money be made available in my account?", "I tried to withdraw cash from the ATM machine and it did not work. Can you tell me why?", "The app doesn't think it's me.", "I don't know where this debit transaction on my statement came from.", "Why would I get a decline message in a transfer?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1188{"query": "Can I set it up to add money every few days automatically while I am traveling?", "pos": "Where can I find the auto-top up feature?", "neg": ["I heard that you support more than one type of fiat currency, would you tell me which ones please?", "There is a strange charge on my debit statement", "Please send a new card; the ATM ate mine.", "I need my card as quick as possible", "I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?", "I don't know what's wrong with my card, but it has not worked at multiple places today.", "There is an extra $1 charge on my statement, why is that?", "Where's the money from my transfer from Europe?", "What is the extra fee that was added when I used the card?", "I cannot tell what my top up currently is."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1189{"query": "can you top up your account automatically", "pos": "I want to use auto top-up. Is there a limit?", "neg": ["I just saw some charges on my card from the past days that I dont recognize, I need to freeze the card asap! Will I be able to get my money back?", "What does pending mean on a cash withdrawal?", "My card has been lost! help!", "I'm trying to move money from my account to elsewhere, but it's giving me an error message.", "I withdrew some cash, when is it going to show?", "I would like to activate my card what do I need to do?", "how long does it take to reflect in my balance a top up", "When I got cash, the exchange rate applied was wrong.", "Why do I get a fee every time I transfer?", "I have an American Express that I'd like to add money to my account with."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1190{"query": "I would like to top up my account automatically. How do I do that?", "pos": "If my account is low in funds, can I set an auto top-up?", "neg": ["What fiat currencies do you allow exchange with?", "I found my card. How can I put it into my app?", "how to i go about getting my virtual card", "How do I reactivate my card?", "The wait for this transfer seems to be taking a very long time.  It is very important that it goes through quickly. Can you please tell me how long it may take?", "How many currencies can I have?", "How much longer until I get my new card?", "Am I able to do a SWIFT transfer?", "What happens with the duplicate charge in my account?", "I just went through a old statement and noticed that a very large payment went through and i did not make it. It was from a few months ago, can I still dispute the payment?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1191{"query": "When the time is right will this automatically replenish my balance?", "pos": "I have a trip coming up and want to add money automatically.", "neg": ["What do you demand for identity verification?", "why hasnt my card come in yet?", "I got charged twice", "I am not seeing recent cash withdrawal on my account.", "While abroad, I got cash, and the exchange rate applied is wrong.", "I hate this company! Can you delete my account?", "where can i have a virtual card", "Do you have the best exchange rate?", "How can I revert a transaction from this morning?", "Do you charge extra for exchanging currencies?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1192{"query": "If I am running low on credit can I auto top up?", "pos": "Do you offer auto top ups?", "neg": ["Do you give out Visa or Mastercards?", "How long does it take for a cash withdrawal to show?", "Is there a tracking number for the card you sent me?", "How do I change my passcode?", "I used my card to top-up but the money is gone!", "How do I know what exchange rate I will get?", "If I top up using a European card is there a charge?", "How do I link a new payment card?", "Why was I charged extra on my app?", "What is the maximum transactions for one disposable card?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1193{"query": "Is there a limit on auto top-up?", "pos": "Where do I access the auto top-up function?", "neg": ["There's a possibility that my card was compromised.", "I have duplicate charges for the same transaction", "Why do I still have a pending cash withdrawal?", "why can't my beneficiary make transactions?", "Why did you cancel my card payment?", "How do I order a card?", "Is there a problem with the payment that I see is still pending?", "I think the currency exchange that's been applied is wrong.", "What's a verification code?", "It says pending status for my payment. Why?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1194{"query": "Can I setup top ups in advance?", "pos": "Where can I located the auto-top up option?", "neg": ["What is this cash withdrawal on my statement?", "How do I reactivate a card I thought I lost?", "I had to pay a fee when buying items with my card.", "Can I pay online with my card?", "want to get a new card in china", "This transfer incurred a fee that I don't think is right.", "I have a transfer that was approved that I'm urgently waiting for. How long am I supposed to wait for it?", "How do i verify my card?", "I was charged multiple times at the same location at the same time", "I made a cash withdraw and it shows up as pending why is that?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1195{"query": "Do you offer auto top ups?", "pos": "auto-top up option can be found where?", "neg": ["I submitted a transaction but it was for the incorrect account.", "I found a direct debit I would like to dispute", "Why was my cash withdrawal declined by the ATM?", "I was charged too many times for one transaction.", "What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this.", "How can I exchange currencies in the app?", "I can't get the card itself to work.", "What do I do if my card is stolen?", "Can I track when my card will be delivered?", "Do I get any sort of discount on volume for a lot fo currency exchanges?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1196{"query": "Where can I find the auto-top up feature?", "pos": "Where can I located the auto-top up option?", "neg": ["My top-up has not posted.", "My card has been stolen what do I do?", "Can you help me with my card, I think it's broke.", "Where do I find my code to verify my top-up card?", "Why isn't my Google Pay top up working for me? Did I do something wrong?", "Is it possible to get a disposable virtual card as well?", "Is there a fee for topping off a US card?", "Hello, i just checked my statement and there seems to be a payment from my card that I have never seen before.", "I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!", "My statement shows a 1£ purchase pending. I do not remember making this purchase, please let me know what this is about."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1197{"query": "How do I activate auto top-up when traveling?", "pos": "Can I schedule future top ups?", "neg": ["\nWhere can I withdraw money from?", "How do I top up my account with a bank transfer?", "I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine.", "I can't see my refund on my account", "How long do I have to wait until the transferred money shows up?", "Are there virtual cards", "What do I need for the verification check?", "I just replaced my phone so do I have to make a new account?", "can i get a card if I live in the usa?", "How do you determine exchange rates?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1198{"query": "I heard you have an auto-top up option, where do I find that?", "pos": "I have a trip coming up and want to add money automatically.", "neg": ["HOW DO I TRANSFER MONEY FROM MY BANK ACCOUNT?", "why isnt my cash withdrawal showing", "Today I was out eating and my card was declined. Why's that?", "I shouldn't be charged any fee for transferring .", "Please tell me how I verify my identity.", "The day before yesterday, I performed a transfer within the country. It still has not completed. Can you check on that? The account number is definitely correct, as I've checked.", "How do your exchange rates factor in?", "I tried to withdraw 40 pounds but only 20 came out. Did you steal my money?", "Am I able to get a refund for a purchase?", "I am missing my refund."], "instruction": "Given an online banking query, retrieve another query with the same intent"}1199{"query": "Tell me where I can find the auto top up feature and a little bit about it please.", "pos": "I want to use auto top-up. Is there a limit?", "neg": ["When will my transfer come through?", "Can you tell me whats going on with my card it seems to be not working?", "I did a money transaction and dont have a receipt", "Any chance of getting the card outside the UK?", "How long does it take for a bank transfer to show on my balance?", "is there a way to see where funds come from", "How long does it take for me to get my pin", "How much does a transfer cost?", "I have my residency in the US, but I would love to get a card.", "Why is my transfer more expensive than I thought?"], "instruction": "Given an online banking query, retrieve another query with the same intent"}1200{"query": "is there a way to do automatic top up", "pos": "Can I add money automatically to my account while traveling?", "neg": ["I am seeing in the App a diret debit that its not mine", "I wasn't able to use my top up card because the money I put on there wasn't there anymore", "I selected to withdrawal 30 pounds but only received 10. I'm still standing in front of the ATM. The app shows i took out 30 pounds also. How do i fix this?", "My salary is in GBP. Do I need to configure this somewhere?", "Guide me on how to unblock my PIN", "When will my cheque be processed?", "How long does a transfer take?", "What method do you use for the exchange rate?", "I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP", "It's only been a few weeks my my top-up got cancelled"], "instruction": "Given an online banking query, retrieve another query with the same intent"}

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