AmazonScience/document-haystack

1ESG review2Learning and skills development 3We aim to build a dynamic environment 4where our colleagues can develop skills and 5undertake experiences that help them fulfil 6their potential. Our approach helps us meet 7our key strategic priorities and support our 8colleagues to achieve their career goals.9Our learning and skills platforms 10We continue to evolve the opportunities to 11learn and develop at HSBC. We use a range 12of skill development platforms, learning 13courses and resources to help colleagues 14take ownership of their development and 15career, including:16 – HSB17C University, our home for learning 18and skills accessed online and through a 19network of training centres, where learning 20is organised through technical academies 21on topics of strategic importance;22 – De23greed, our learning experience platform 24that provides access to internal and 25external learning content and courses, 26where colleagues can share, collaborate 27and learn with individuals and in groups via 28learning pathways;29 – Ta30lent Marketplace, our online platform that 31uses artificial intelligence (‘AI’) to match 32colleagues interested in developing specific 33skills or career goals with opportunities that 34exist throughout our global network; and35 – Ca36reers at HSBC, which enables all 37employees to set alerts and search for 38internal career opportunities.39Our learning fundamentals 40We expect all colleagues, regardless of their 41contract type, to complete global mandatory 42training each year. This training plays a 43critical role in shaping our culture, ensuring 44a focus on the issues that are fundamental 45to our work, such as sustainability, financial 46crime risk and our intolerance of bullying and 47harassment. New joiners attend our Global 48Discovery programme, which is designed to 49build their knowledge of the organisation and 50engage with our purpose, values and strategy. 51As the risks and opportunities our business 52faces change, our global academies adapt 53to offer general and targeted development. 54Our Risk Academy provides learning for 55every employee in traditional areas of risk 56management such as financial crime risk, 57and also offers more specific development 58for those in senior leadership, high-risk roles 59and learning for colleagues on emerging 60issues such as ESG risk, terrorist financing, 61proliferation financing and sanctions. 62We have continued to deliver targeted 63skills programmes, including our Vision 6427 programme that aims to ensure we are 65attracting, developing and retaining critical 66technology talent. We have also expanded 67our Accelerating Wealth Programme, which 68prioritises hiring for transferable skills rather 69than experience. For further details of how we 70are achieving our wealth goals in Asia,  71see page 84.72Building skills with Talent Marketplace 73Our people capability teams partner with 74businesses and functions to identify the key 75skills we need now and in the future. We also 76continue to support colleagues to develop 77new skills that achieve their career aspirations.78We have helped colleagues identify 79opportunities to enhance their skills through 80our Talent Marketplace. More than 38,000 81colleagues have created a profile on the 82platform to help identify their existing skills 83and those they would like to develop. In 2023, 84it matched colleagues to a number of projects 85and networking opportunities unlocking over 86123,000 hours of skills development.87Projects centred around Cloud computing, 88data analytics, software development 89and project management have created 90opportunities for colleagues to work on in-91demand skills. 92Training at HSBC 93In 2023, we continued to enable colleagues to 94learn via a range of channels including digital 95and on-the-job learning. This is reflected 96in a reduction in overall learning hours as 97colleagues access different learning channels. 985.3 million 99Training hours by our colleagues in 2023. 100(2022: 6.3 million)10123.9 hours102Training hours per FTE in 2023. 103(2022: 28.8 hours)104Developing skills, careers and opportunities 105Identifying and retaining 106future talent107The need for talent is greater than ever. 108In 2023, a further 9,000 managers 109completed our compulsory inclusive 110hiring training, promoting cognitive 111awareness of bias. Our targeted talent 112programmes and enterprise-wide 113solutions are designed to support 114employees transitioning to more 115complex roles, and provide wider career 116opportunities and career growth.117Our recruitment programmes are a 118key enabler of achieving our broader 119diversity goals (see page 76). In 2023, 120we welcomed more than 720 graduates 121and 651 interns to the organisation. 122The graduate intake represented 12348 nationalities, over 25 ethnic 124backgrounds, and 51% were women. 125In 2023, we continued to broaden our 126emerging talent programmes beyond 127traditional graduate and internship 128programmes, developing early access 129schemes for those in school and first 130year of university, as well as expanding 131our apprenticeship scheme (see 132page 84).133We continually refresh all our talent 134programmes to ensure they remain 135aligned to HSBC’s strategic priorities. 136Our key programmes include:137 – Ac138celerating Female Leaders, 139which has been re-designed in 140partnership with Cranfield School 141of Management. This programme 142supports female colleagues with 143learning materials, coaching and 144senior sponsorship to help them 145prepare for leadership roles; and146 – Ac147celerating into Leadership, which 148aims to improve role mobility and 149retention, and supports colleagues 150identified as having the capacity, 151interest and drive to succeed in more 152complex roles.153HSBC Holdings plc Annual Report and Accounts 2023 83154Social