AmazonScience/document-haystack

1Strategic report2Responsible business culture3We have a responsibility to help protect our 4customers, our communities and the integrity 5of the financial system.6Employee matters 7We are building a responsible business culture 8that values difference, takes responsibility, 9seeks different perspectives and upholds good 10standards of conduct.11There may be times when our colleagues 12need to speak up about behaviours in the 13workplace. In the first instance we encourage 14colleagues to speak to their line manager, and 15our annual Snapshot survey showed that 86% 16of colleagues have trust in their direct manager. 17HSBC Confidential is our whistleblowing 18channel, which allows colleagues past and 19present to raise concerns confidentially and, if 20preferred, anonymously (subject to local laws). 21Our Snapshot survey showed that 80% of 22colleagues feel able to speak up when they  23see behaviours they consider to be wrong.24We promote an environment where our 25colleagues are treated with dignity and 26respect and we act where we find behaviours 27that fall short. Our inclusion index measures 28our colleagues’ sense of belonging and 29psychological safety within the organisation, 30and in 2023 this increased to 78%. 31We aspire to be an organisation that is 32representative of the communities in which we 33serve. We have committed to achieving a 35% 34representation of women in senior leadership 35roles (classified as those at band 3 and above 36in our global career band structure) by 2025. 37We remain on track, having achieved 34.1% 38in 2023.39We aspire to achieve a 3.4% representation of 40Black heritage colleagues in senior leadership 41roles across the UK and US combined by 422025. We are on track to achieve this, having 43increased our representation to 3.0% this year. 44We continue to make progress but we know 45there is more to be done. 46To ensure we set representation goals that are 47locally relevant, we enable our employees to 48self-disclose ethnicity data. We have enabled 4991% of our colleagues to disclose their 50ethnicity, with 62% currently choosing to do 51so, where this is legally permissible. 52All employees5352%5448%55Senior leadership15634%5766%58Holdings Board5947%6053%Male61Male62Male63Female64Female65Female66The table below outlines high-level 67diversity metrics. 681  Senior leadership is classified as those at band 3 69an70d above in our global career band structure.71 For further details of how we look after our 72people, including our diversity targets, how we 73encourage our employees to speak up, and our 74approach to employee conduct, see the Social 75section of the ESG review on page 75.76Listening to our customers77We continue to listen, learn and act on our 78customers’ feedback. We have implemented 79the net promoter system, enabling us to 80share customer feedback with our front-line 81teams and allowing them to respond directly 82to customers. We also have dedicated global 83forums to promote continuous improvement 84of our customers’ experience. 85Social matters86We invest in the long-term prosperity of 87the communities where we operate. We 88aim to provide people, especially those in 89marginalised and vulnerable communities, 90with the skills and knowledge needed to 91thrive through the transition to a sustainable 92future. For this reason, we focus our support 93on programmes that help build inclusion and 94resilience. We also support climate solutions 95and innovation, and contribute to disaster 96relief when needed. For examples of our 97programmes, see the ‘Communities’ section 98of the ESG review on page 86.99Human rights 100As set out in our Human Rights Statement, we 101recognise the role of business in respecting 102human rights. Our approach is guided by 103the UN Guiding Principles on Business and 104Human Rights (‘UNGPs’) and the OECD 105Guidelines for Multinational Enterprises on 106Responsible Business Conduct. Our Human 107Rights Statement, and annual statements 108under the UK’s Modern Slavery Act, are 109available on www.hsbc.com/who-we-are/110esg-and-responsible-business/esg-reporting-111centre. For further details of our approach, see 112the ‘Human rights’ section of the ESG review 113on page 89.114Anti-corruption and anti-bribery115We are required to comply with all applicable 116anti-bribery and corruption laws in every 117market and jurisdiction in which we operate 118while focusing on the spirit of relevant 119laws and regulations to demonstrate our 120commitment to ethical behaviours and 121conduct as part of our environmental, social 122and corporate governance.123Environmental matters124For details of our climate ambition and carbon 125emission metrics, see the ESG review on  126page 44. 127Training colleagues and partners on digital accessibility 128With ‘Digitise’ being one of our strategic pillars, we are committed to improving how our 129customers can access our online and mobile services. We review against the Web Content 130Accessibility Guidelines for our websites in 23 markets and mobile apps in 18 markets, and 131engaged with more than 10,000 colleagues, partners and companies through our digital 132accessibility training and awareness programme in 2023. To share best practice externally, 133HSBC sponsored and hosted AbilityNet’s Techshare Pro at our head office in the UK. Our work 134on digital accessibility was recognised through 11 awards in 2023, including in Hong Kong, 135where we were the only financial services provider to be recognised for our core banking apps.136Group non-financial and sustainability 137information statement138This section primarily covers Group non-139financial and sustainability information as 140required by applicable regulations. Other 141related information can be found as follows:142 For further details of our key performance 143indicators, see page 1. 144 For further details of our business model,  145see page 4.146 For further details of our principal risks and 147how they are managed, see pages 37 to 39.148 For further details of our TCFD disclosures, 149including alignment with sections 414CA and 150414CB of the Companies Act 2006, see pages 15169 to 74.152HSBC Holdings plc Annual Report and Accounts 2023 19153ESG overview154The secret animal #5 is a "squirrel".