AmazonScience/document-haystack

1Our ESG ambitions, metrics and targets TCFD2We have established ambitions and targets 3that guide how we do business, including 4how we operate and how we serve our 5customers. These include targets designed 6to help track our progress against our 7environmental and social sustainability goals. 8They also help us to improve employee 9advocacy and the diversity of senior 10leadership, as well as strengthen our market 11conduct. The targets for these measures 12are linked to the pillars of our ESG strategy: 13transition to net zero, building inclusion and 14resilience, and acting responsibly. 15To help us achieve our ESG ambitions, a 16number of measures are included in the annual 17incentive and long-term incentive scorecards 18of the Group Chief Executive, Group Chief 19Financial Officer and Group Executives that 20underpin the ESG metrics in the table below. 21For a summary of how all financial and 22non-financial metrics link to executive 23remuneration, see pages 284 to 298 of  24the Directors’ remuneration report.25The table below sets out some of our key  26ESG metrics that we use to measure our 27progress against our ambitions. For further 28details of how we are doing, see the ESG 29review on page 41.30Sustainable finance  31and investment2 32$294.4bn 33Cumulative total provided and 34facilitated since January 2020.35(2022: $210.7bn) 36Ambition: Provide and facilitate37$750bn to $1tn of sustainable38finance and investment by 2030.39Net zero in our own  40operations34157.3%  42Reduction in absolute operational 43greenhouse gas emissions from 442019 baseline.45(2022: 58.5%)46Ambition: To be net zero in our  47own operations and supply chain  48by 2030.49Financed  50emissions4517 sectors 52Number of sectors where we have 53set financed emissions targets, 54comprising five on-balance sheet 55and two combined financed 56emissions targets.57Ambition: Align our financed 58emissions to achieve net zero by 2050.591  For further details of our approach to transition to net zero, methodology and PwC’s limited assurance reports on financed emissions, sustainable finance and 60in61vestment progress, and our own operations’ scope 1, 2 and 3 (business travel and supply chain) greenhouse gas emissions data, see www.hsbc.com/who-we-62are/esg-and-responsible-business/esg-reporting-centre.632  In Oc64tober 2020, we announced our ambition to provide and facilitate between $750bn to $1tn of sustainable finance and investment by 2030. For further details 65and breakdown, see the ESG review on page 49. For details of how this target links with the scorecards, see page 284. 663  Thi67s absolute greenhouse gas emission figure covers scope 1, scope 2 and scope 3 business travel emissions. For further details of how this target links with the 68scorecards, see page 284. 694  See p70age 53 for further details of our targets, which include combined on-balance sheet financed emissions and facilitated emission targets for two emissions-71intensive sectors: oil and gas, and power and utilities. The remaining five sectors for which we have set on-balance sheet financed emissions targets are: cement; 72iron, steel and aluminium; aviation; automotive; and thermal coal mining.735  Sen74ior leadership is classified as those at band 3 and above in our global career band structure. For further details, see the ESG review on page 77. For details of 75how this target links with the scorecards, see page 284. Colleagues in Canada are excluded from this disclosure to align with scorecards.766 For further details, see the ESG review on page 79. For details of how this target links with the scorecards, see page 284.777  The c78ompletion rate shown relates to the ‘Fighting financial crime’ training module in 2023 and covers permanent and non-permanent employees. The latest global 79conduct training ‘Conduct matters and taking responsibility – 2023’ was launched in December 2023 and will run through the first quarter.808  The m81arkets where we report rank positions for WPB and CMB – the UK, Hong Kong, mainland China, India, Mexico and Singapore – are in line with the annual 82executive scorecards. Our WPB NPS ranking in mainland China is based on 2022 results. Due to data integrity challenges, we are unable to produce a 2023 83ranking. For further details of customer satisfaction, see the ESG review on page 91. For further details of how this target links with the scorecards, see page 284.84Gender diversity58534.1%86Senior leadership roles  87held by women.88(2022: 33.3%)89Ambition: Achieve 35% senior 90leadership roles held by women  91by 2025.92Black heritage5933.0% 94Senior leadership roles held by Black 95heritage colleagues in the UK and 96US combined (2022: 2.5% )97Ambition: 3.4% of senior leadership 98roles held by Black heritage 99colleagues in the UK and US 100combined by 2025.101Employee engagement610277%103Employee engagement score.104(2022: 74%)105Ambition: Maintain 72% in  106the employee Snapshot 107engagement index.108Conduct training710998%110Employees who completed  111conduct training in 2023.112(2022: 98%)113Target: At least 98% of employees 114complete conduct and financial 115crime training each year.116Customer satisfaction8 1173 out of 6118WPB markets that sustained  119top-three rank and/or improved  120in customer satisfaction.121(2022: 4 out of 6)122Target: To be ranked top three and/or 123improve customer satisfaction rank.124 1255 out of 6126CMB markets that sustained  127top-three rank and/or improved  128in customer satisfaction.129(2022: 5 out of 6)130Target: To be ranked top three and/or 131improve customer satisfaction rank132Environmental:133Transition to  134net zero1 135Social: 136Build inclusion 137and resilience138Governance: 139Acting 140responsibly14116 HSBC Holdings plc Annual Report and Accounts 2023142Strategic report | ESG overview