AmazonScience/document-haystack

1Doing what’s right2Every colleague, including contractors 3and agency staff, must complete four 4compliance modules covering Entain’s 5Code of Conduct as well as ethical topics 6such as safer gambling, data privacy, or 7bribery and corruption prevention. As part 8of this, colleagues sign a declaration that 9they have understood the training and will 10comply with Entain’s Code of Conduct. 11Our 2023 Group Bonus was linked to 12achieving 85% completion for each 13module – an ambitious but achievable 14target given the turnover in certain parts 15of our business. This year, we achieved an 16average completion rate of 98% – up from 1793% in 2022 and 82% in 2021. 18Big Four Learning Modules19Completion 20Rate21Code of Conduct 94%22Compliance, Safer Gambling, 23and Anti-Money Laundering 98%24Data Privacy 98%25Cybersecurity 98%26Provide industry-leading cybersecurity 27and data privacy28Safeguarding our corporate and customer 29information remains a top priority for 30Entain. Our commitment is reflected in the 31growing headcount of our Data Privacy and 32Cybersecurity teams, which respectively 33increased by 25% and 35% in 2023.34In 2023, we continued building our data 35privacy assurance function with dedicated 36resources to monitor the effectiveness 37of our privacy activities, keep risks under 38review, and update policies and procedures. 39We boosted privacy controls by introducing 40Effectiveness and Maturity Reviews of 41our most critical data processes. We also 42reinforced our risk management process 43with a new privacy risk register which feeds 44into Entain’s Enterprise Risk Management 45(“ERM”) risk maps and identified an 46additional 20 privacy risks in 2023. 47Throughout the year, we further embedded 48Entain’s Artificial Intelligence (“AI”) and 49Data Ethics Charter, which we launched 50in 2021 to define our principles for the 51responsible use of AI and data-driven 52technologies. We collaborate across the 53business to embed Privacy by Design, 54building data privacy considerations 55directly into the development of our 56products and processes. We have also 57been preparing for emerging legislation 58around AI, such as the EU Artificial 59Intelligence Act. Working closely with our 60Data Sciences & AI (“DSAI”) colleagues, 61the Privacy team created a blueprint for 62Entain’s AI Governance Framework and 63developed a new AI policy which will be 64released in 2024. 65As cybercrimes continue rising globally, 66we are continuously improving our 67cybersecurity programme to protect our 68players from digital threats. In 2023, we 69introduce new security features in our 70products such as customer multi-factor 71authentication. We also reinforced our 72cyberattack detection processes by 73deploying machine-learning and AI-74based systems which uncover patterns 75of malicious activity and block attacks 76before they can reach our customers. 77We managed to decrease the average 78time to fix cybersecurity vulnerabilities by 7965% compared to 2022. 80As part of our commitment to best 81practice, we have re-certified for the 82ISO 27001 certification, an international 83standard for information security. As of 8431 December 2023, 80% of our operations 85have been audited and certified to 86ISO 27001. In 2024, we will continue 87expanding the scope of the certification to 88our 2023 acquisitions. 89Clear and robust governance 90processes for each of our key  91ESG areas92In April 2023, Entain restructured its 93Board oversight of ESG issues to better 94manage the increasing workload of the 95prior ESG Committee and further embed 96sustainability across the Group. This new 97structure reflects the ever-growing 98importance of ESG topics for the group. 99You can read about our ESG governance 100structure on page 43. 101As a FTSE100 company, 102we have a duty to do the 103right thing. This also means 104training our people to always 105make the right decision 106for our customers and 107our communities.108Entain plc Annual Report 2023 471091 Overview 8 S trategic report 88 Governance 140 F inancial statements110Provide a secure and 111trusted platform