sc-likes-to-code/openenv-customer-support-env

1def load_task(level):2    if level == "easy":3        return {4            "tickets": [5                {"id": 1, "text": "I was charged twice for my subscription."}6            ],7            "expected": {8                "classification": "billing",9                "priority": "high"10            }11        }12 13    elif level == "medium":14        return {15            "tickets": [16                {"id": 1, "text": "App crashes when I open settings. This is very frustrating."}17            ],18            "expected": {19                "classification": "technical",20                "sentiment": "angry",21                "policy": "troubleshoot"22            }23        }24 25    elif level == "hard":26        return {27            "tickets": [28                {"id": 1, "text": "Payment deducted but no confirmation received."}29            ],30            "expected": {31                "classification": "billing",32                "needs_info": True,33                "decision": "resolve",34                "final_keywords": ["refund", "transaction", "confirm"]35            }36        }