pennaburry/parallel-constrained-decoding

1{2  "id": "support_triage",3  "title": "Enterprise Incident Triage & Routing (28 Fields)",4  "description": "End-to-end multi-dimensional semantic analysis of a critical enterprise production outage ticket.",5  "context": "SUPPORT TICKET #INC-44019\nFrom: Marcus Vance, CTO @ Omnicorp Global (Tier 1 Strategic Enterprise, k ARR)\nSubject: CRITICAL P0: Production US-East API 502 Gateway Outage - Checkout Down\n\nBody: Our primary checkout service has been failing completely for the last 48 minutes because your US-East API endpoint is throwing 502 Bad Gateway errors on every POST /v2/charges call. We are losing approximately ,000 in transaction revenue every ten minutes!\n\nFurthermore, our billing audit discovered this morning that your platform double-billed our corporate account for data overages (,800 improper charge on Invoice #INV-8812).\n\nIf this API outage is not resolved within 30 minutes, our legal counsel will formally issue notice of material breach of our 99.99% availability SLA and initiate contract termination with full damages. We demand an immediate phone bridge with your VP of Engineering and a full refund of the bogus invoice.\n\nEnvironment: PRODUCTION\nAffected Cluster: us-east-1a\nAccount Priority: STRATEGIC_TIER_1",6  "schema": {7    "sentiment": {8      "type": "enum",9      "description": "Customer emotional state",10      "choices": [11        "VERY_NEGATIVE",12        "NEGATIVE",13        "NEUTRAL",14        "POSITIVE"15      ]16    },17    "severity_tier": {18      "type": "enum",19      "description": "Contractual incident severity tier",20      "choices": [21        "SEV_0_CRITICAL",22        "SEV_1_MAJOR",23        "SEV_2_MODERATE",24        "SEV_3_MINOR"25      ]26    },27    "primary_department": {28      "type": "enum",29      "description": "Primary internal department to resolve",30      "choices": [31        "INFRASTRUCTURE_SRE",32        "BILLING_FINANCE",33        "SECURITY_OPS",34        "LEGAL_COMPLIANCE",35        "ENTERPRISE_SUCCESS"36      ]37    },38    "secondary_department": {39      "type": "enum",40      "description": "Secondary coordinating department",41      "choices": [42        "DATABASE_TEAM",43        "NETWORK_OPS",44        "CORE_API",45        "IDENTITY_AUTH",46        "NONE"47      ]48    },49    "sla_breach_risk": {50      "type": "boolean",51      "description": "Whether contractual uptime SLA is at immediate risk"52    },53    "requires_executive_escalation": {54      "type": "boolean",55      "description": "Whether VP/Exec team must be alerted immediately"56    },57    "can_resolve_autonomously": {58      "type": "boolean",59      "description": "Whether automated runbook can resolve without human intervention"60    },61    "confidence_above_auto_threshold": {62      "type": "boolean",63      "description": "Whether system decision confidence exceeds 95% threshold"64    },65    "churn_risk_level": {66      "type": "enum",67      "description": "Probability customer cancels contract",68      "choices": [69        "LOW",70        "MEDIUM",71        "HIGH",72        "CRITICAL_IMMINENT"73      ]74    },75    "refund_recommended": {76      "type": "boolean",77      "description": "Whether a billing refund/credit should be issued"78    },79    "refund_tier": {80      "type": "enum",81      "description": "Scale of recommended financial refund",82      "choices": [83        "NONE",84        "PARTIAL_CREDIT",85        "FULL_MONTH_CREDIT",86        "CUSTOM_COMPENSATION"87      ]88    },89    "requires_legal_review": {90      "type": "boolean",91      "description": "Whether legal counsel must review breach claims"92    },93    "security_incident": {94      "type": "boolean",95      "description": "Whether ticket indicates unauthorized security breach"96    },97    "compliance_breach": {98      "type": "boolean",99      "description": "Whether regulatory compliance standard was violated"100    },101    "customer_tenure_tier": {102      "type": "enum",103      "description": "Customer contract classification",104      "choices": [105        "ENTERPRISE_STRATEGIC",106        "MID_MARKET",107        "GROWTH",108        "EARLY_STAGE"109      ]110    },111    "root_cause_domain": {112      "type": "enum",113      "description": "Probable technical system domain of failure",114      "choices": [115        "DNS_ROUTING",116        "DB_LOCKING",117        "API_GATEWAY",118        "BILLING_SYNC",119        "AUTH_TOKEN_EXPIRY"120      ]121    },122    "target_resolution_hours": {123      "type": "enum",124      "description": "Target turnaround SLA window",125      "choices": [126        "1_HOUR",127        "4_HOURS",128        "12_HOURS",129        "24_HOURS"130      ]131    },132    "requires_phone_call": {133      "type": "boolean",134      "description": "Whether emergency live bridge call is required"135    },136    "notify_account_executive": {137      "type": "boolean",138      "description": "Whether dedicated enterprise AE should be paged"139    },140    "public_status_page_incident": {141      "type": "boolean",142      "description": "Whether incident should be posted to public status page"143    },144    "postmortem_required": {145      "type": "boolean",146      "description": "Whether formal RCA postmortem document must be authored"147    },148    "vendor_fault": {149      "type": "boolean",150      "description": "Whether outage is confirmed due to our platform"151    },152    "contract_penalty_applicable": {153      "type": "boolean",154      "description": "Whether customer has right to claim SLA penalty credits"155    },156    "escalate_to_vp": {157      "type": "boolean",158      "description": "Whether VP of Engineering page is warranted"159    },160    "customer_sentiment_trend": {161      "type": "enum",162      "description": "Direction of customer relationship sentiment",163      "choices": [164        "WORSENING",165        "STATIC",166        "IMPROVING"167      ]168    },169    "suggested_action": {170      "type": "enum",171      "description": "Immediate first response workflow action",172      "choices": [173        "PAGE_ONCALL_SRE",174        "ISSUE_CREDIT_MEMO",175        "DISPATCH_SECURITY_TEAM",176        "SCHEDULE_EXEC_CALL"177      ]178    },179    "assigned_agent_tier": {180      "type": "enum",181      "description": "Support engineer tier required",182      "choices": [183        "TIER_1",184        "TIER_2",185        "SENIOR_SRE",186        "DIRECTOR"187      ]188    },189    "ticket_priority": {190      "type": "enum",191      "description": "Internal triage queue priority",192      "choices": [193        "P0_EMERGENCY",194        "P1_HIGH",195        "P2_NORMAL",196        "P3_LOW"197      ]198    }199  }200}