dprajjwal/supportops-env

1spec_version: 12name: supportops_env3type: space4runtime: fastapi5app: server.app:app6port: 80007description: >8  SupportOps-Env is an OpenEnv-compliant RL environment for training agents9  to triage, classify, and respond to customer support tickets.10  Features 3 tasks of increasing difficulty: classification, priority sorting,11  and response drafting with knowledge-base lookup.12tasks:13  - name: ticket_classification14    difficulty: easy15    description: Classify a support ticket into the correct category16  - name: priority_sorting17    difficulty: medium18    description: Sort 5 tickets by urgency given metadata signals19  - name: draft_response20    difficulty: hard21    description: Search a knowledge base and draft a resolution response22