anishasingh-dev/openenv-ai-support-simulation-projects

1from dataset import tickets2from grader import grade3 4class SupportEnv:5 6    def init(self):7        self.index = 08 9    def reset(self):10        self.index = 011        return tickets[self.index]["message"]12 13    def step(self, action):14 15        correct = tickets[self.index]16 17        reward = grade(action, correct)18 19        self.index += 120 21        done = self.index >= len(tickets)22 23        next_obs = None if done else tickets[self.index]["message"]24 25        return next_obs, reward, done, {}