ReviewDispute/CompletePackage

1Review Name,Rating,Posted,Review Text,Likelihood,Report Reason,Reported,Appealed,Appeal Reason,Justification,Case Number,Status,Resolution Date,Time from Appeal to Resolution
2Maria mokhtari,1,7/23/2024,,,Spam,2/3/2025,2/11/2025,Unclear Content,"The lack of any review text makes it impossible to assess its relevance or content. As per Google Content Policy, reviews must contain identifiable and relevant content to evaluate their adherence to guidelines. We ask that this review be removed because of this policy.",5-1801000038082,Removed,2/14/2025,
3Nur Diyab,1,7/23/2024,,,Spam,2/3/2025,2/11/2025,Unclear Content,"The lack of any review text makes it impossible to assess its relevance or content. As per Google Content Policy, reviews must contain identifiable and relevant content to evaluate their adherence to guidelines. We ask that this review be removed because of this policy.",7-4308000037841,Removed,2/14/2025,
4Ricardo Guzmán,1,7/23/2024,,,Spam,2/3/2025,2/11/2025,Unclear Content,"The lack of any review text makes it impossible to assess its relevance or content. As per Google Content Policy, reviews must contain identifiable and relevant content to evaluate their adherence to guidelines. We ask that this review be removed because of this policy.",7-0001000038242,Removed,2/14/2025,
5Paola Lopez,1,8/23/2024,ZERO STARS!! Would not recommend! Called to get some detailed info and staff were very rude. I dont live in the state so obviously I would ask questions about the neighborhood and the receptionist said “Why dont you drive around and find out”. She knew I was coming from another state and ended up hanging up on me when I reminded her. I only wanted to get info in the first place because of a new job offer. If theyre already rude and I dont live there yet i could only imagine if i did.,,Bullying or Harassment,1/31/2025,,Harassment,"The review contains negative comments directed towards specific staff members, describing their behavior in a derogatory manner, potentially creating a hostile environment. This falls under harassment toward the business and its employees. We ask that this review is removed because of this policy.",,Deleted,,
6Mercedees Edwards,1,8/23/2024,This complex allows lease agents to come into apartments unannounced. This is so unprofessional and such a privacy violation. I would consider renting somewhere else if your privacy and peace of mind are a priority. 👎🏽,,Discrimination or Hate Speech,1/31/2025,2/3/2025,Misinformation,The claim that lease agents can enter apartments unannounced needs verification to ensure it accurately reflects the property's policies. Such statements can create misunderstandings and may misrepresent the business's practices. We ask that this review is removed because of this policy.,0-7066000037929,Denied,2/4/2025,
7E Cape,1,7/23/2024,Privacy in your home own is a large issue here. Many other problems as well. I encourage you to keep looking.,,Discrimination or Hate Speech,1/31/2025,2/3/2025,Off-topic,The review briefly mentions privacy issues without detailing specific experiences or contexts related to the service or management of the property. It lacks sufficient information to be relevant. We ask that this review is removed because of this policy.,6-9244000037887,Denied,2/6/2025,3
8Yoshio Fujieda,3,1/27/2025,Please explain the situation.My wife was explained issue .But she could not understand what he said.But the room temp is still not increased even though Air con turn on swith.,,Off Topic,1/29/2025,2/3/2025,Misinformation,"The review potentially addresses misleading information regarding the functionality of the air conditioning unit, suggesting it should work properly but does not. If the review expresses a harmful claim about the product's effectiveness without accurate context or verification, this would fall under misinformation guidelines. Providing false or inaccurate information about a service can cause significant harm to users seeking reliable service options. We ask that this review is removed because of this policy.",9-8638000038652,Denied,2/6/2025,3
9DM,1,7/23/2024,Maria - what can I say! Unprofessional!,,Bullying or Harassment,1/31/2025,2/3/2025,Unclear Content,"The review does not provide sufficient information or context, making it unclear. It fails to articulate specific issues or experiences regarding the service or management of the property. We ask that this review is removed because of this policy.",1-0392000038462,Denied,2/6/2025,3
10joanna h,1,7/23/2024,Horrible no respect for privacy. Do notttt live here,,Bullying or Harassment,1/31/2025,2/3/2025,Off-topic,The brief statement fails to provide specific context or detailed experiences relevant to the services offered by the property. Such brevity does not allow for an informed understanding of the reviewer's experience. We ask that this review is removed because of this policy.,9-8018000037675,Denied,2/4/2025,1
11Diana Velasquez,1,7/23/2024,Desgraciadamente el staff no esta capacitado especialmente Maria hay ningún tipo de respeto invade el espacio personal del inquilino no tiene el minimo respeto es grosera tiene una actitud que simplemente no es adecuada para este tipo de trabajo es vulgar no tiene la delicadeza ni siquiera para aceptar su error o pedir disculpas. Todos los comentarios acerca de ella son falsos.,,Bullying or Harassment,1/31/2025,2/3/2025,Personal information,"The review contains derogatory comments aimed at specific staff members, accusing a person of being rude and unprofessional. This can create a hostile atmosphere and is classified as harassment against employees of the business. We ask that this review is removed because of this policy.",8-6747000037811,Denied,2/6/2025,3
12Alicia Paquette,1,7/23/2024,,,Spam,1/31/2025,2/3/2025,Unclear Content,"The lack of any review text makes it impossible to assess its relevance or content. As per Google Content Policy, reviews must contain identifiable and relevant content to evaluate their adherence to guidelines. We ask that this review be removed because of this policy.",5-6287000037894,Removed,2/5/2025,
13Arnoengreetje Luisman,1,7/23/2024,,,Spam,1/31/2025,2/3/2025,Unclear Content,"The lack of any review text makes it impossible to assess its relevance or content. As per Google Content Policy, reviews must contain identifiable and relevant content to evaluate their adherence to guidelines. We ask that this review be removed because of this policy.",6-4447000037584,Removed,2/5/2025,
14destiny niehaus,1,8/23/2024,,,Spam,1/31/2025,2/3/2025,Unclear Content,"The lack of any review text makes it impossible to assess its relevance or content. As per Google Content Policy, reviews must contain identifiable and relevant content to evaluate their adherence to guidelines. We ask that this review be removed because of this policy.",4-4381000037759,Removed,2/5/2025,
15Hannah Bokor,1,8/23/2024,,,Spam,1/31/2025,2/3/2025,Unclear Content,"The lack of any review text makes it impossible to assess its relevance or content. As per Google Content Policy, reviews must contain identifiable and relevant content to evaluate their adherence to guidelines. We ask that this review be removed because of this policy.",5-7528000037916,Denied,2/6/2025,3
16yvonne yuan,1,12/16/2024,楼里电梯坏了两个月，高层只有一部电梯； hot tub 从入住至今整整一年都是坏的， 泳池的水极冷；leasing office发Email几乎不回复，常常莫名office提早关门。。。房型乱七八糟。,,Off Topic,12/17/2024,1/10/2025,Misrepresentation,"The review includes claims that the elevator has been out of service for two months, the hot tub has been broken for a year, and there are issues with pool water temperature and leasing office responsiveness. These statements appear to be misleading as they do not provide a balanced perspective and may adversely affect the perception of the business. Content that presents a distorted or misleading account of the quality of goods or services violates the Misrepresentation policy. We ask that this review is removed because of this policy.",5-6598000037968 & 5-7216000037689,Denied,1/16/2025,6
17Fly Fryers,1,10/23/2024,Your call box doesnt work,,Off Topic,10/29/2024,11/1/2024,Misinformation,"The review stating, ""Your call box doesn't work,"" can be considered misleading if it does not reflect a genuine experience or if it exaggerates the issue without proper context. This statement lacks detail about the user's actual experience, which could mislead potential customers about the business’s services. Such vague claims can contribute to harmful misunderstandings and do not provide useful information that accurately represents the quality of services provided.18We ask that this review is removed because of this policy.",2-5847000037205,Denied,11/6/2024,5
19Yanyun Deng,1,10/15/2024,Youll get your packages lost even though you pay for lockers cuz theres only less than 50 small lockers and all other packages will be collected by the leasing office instead. And leasing ppl are not helping you finding you packages and refuse to store them for more than 1 day. On top of that leasing is acting like your soma tower god and you have to beg them to spend their time to check if there is package in the back of their office. Particularly there is an office lady that even threatened to misuse my personal information any time she wants after I requested her to look for my package one more time in the back.-a very important and valuable gift I purchase for Xmas. She tore the sticker up and locked me out of the leasing office.,,Spam,10/29/2024,10/30/2024,Unclear and Repetitive Content,"The lack of any review text means that there is no content to evaluate or provide feedback on the business. Google’s review policy requires that reviews provide meaningful content to share experiences, and without any text, this review does not fulfill that requirement. We ask that this review gets removed because of this policy.",9-2667000037441,Removed,11/5/2024,6
20Django Unchained,1,12/23/2018,Worst experience ever! Please dont stay here! I am so frustrated with the management that I cannot even concentrate to type! I will post photos later on and videos here! Please again stay away... and stay tuned! Please advise for a lawyer!,,Bullying or Harassment,12/23/2024,1/2/2025,Harassment,"The review expresses frustration to the extent that the reviewer indicates they cannot concentrate to type. Additionally, it threatens to post photos and videos later, which can be interpreted as an attempt to intimidate the management of the establishment. This could be construed as content aimed to harass or incite others to participate in similar behavior, which is against Google's content policies. We ask that this review be removed because of this policy.",1-6758000037897,Denied,1/16/2025,14
21Alice Tian,2,12/23/2016,When you get locked out twice in a month and no one is there to help you.... This is the kind of review you write. Im biased. Although the noise of the construction speaks for itself,,Off Topic,12/23/2024,1/9/2025,Off-topic,"The review does not provide relevant feedback about the business or its services; instead, it focuses on personal grievances (being locked out) and a general commentary on noise, which are not directly related to the performance or quality of the establishment. Such content falls under the off-topic guidelines by diluting useful information. We ask that this review is removed because of this policy.",6-5699000037447,Denied,1/22/2025,13
22Jim Butler,3,10/22/2024,Weve lived here two months now and one of the two elevators has been broken the entire time which means long waits for the one working elevator. The hot tub has also been broken the entire time. The third floor outside deck needs cleaning as well. Outside these ongoing never-ending maintenance issues the apartment is nice and the location is convenient. Im just worried that the lack of maintenance priority is a symptom of a larger problem. Update: Elevator fixed (61+ days; it was broken before we move in).,,Off Topic,10/29/2024,11/4/2024,Misrepresentation,"The review implies that the maintenance issues, particularly the broken elevator and hot tub, are indicative of a larger problem without providing verifiable evidence of ongoing negligence or mismanagement. This kind of speculation can mislead potential patrons into inaccurately perceiving the business's maintenance and management practices negatively, which does not strictly reflect a factual account of the services provided. It's important that reviews remain factual and not distorting the reality to avoid misleading other users about the quality of the service being evaluated.23We ask that this review is removed because of this policy.",7-1996000037011,Denied,11/6/2024,2
24brooklyn stone,1,9/23/2024,Very disrespectful of tenants privacy,,Already reported,12/30/1899,10/30/2024,Misinformation,"The review stating a business is ""very disrespectful of tenants' privacy"" lacks context and may spread misleading impressions about the business practices. This can lead to misunderstanding and potentially harm the business's reputation without providing substantial evidence or specific examples. Misinformation policy prohibits content that distorts or omits facts, which is applicable in this case as the review does not clarify how the privacy was disrespected, thus misleading potential customers about the quality of service.25We ask that this review gets removed because of this policy.",8-0388000036973,Denied,11/5/2024,6
26Brandon Shui,1,12/26/2024,Very bad leasing office,,Off Topic,1/6/2025,1/15/2025,Off-topic,The review does not provide specific information regarding experiences or issues related to the services or operations of the leasing office. It offers a vague statement that fails to assist potential customers or offer constructive feedback about the business itself. Such a lack of detail falls under the off-topic guidelines. We ask that this review be removed because of this policy.,4-2199000037795,Denied,1/27/2025,12
27Meng Guo,2,12/23/2022,Update: Be aware of the move-out cost! After reading the warnings from previous residents about their move-out charges to avoid any hassle we decided to hire a professional cleaning service ourselves for the whole apartment. However - unbelievably we were still charged with a $1300 bill because of odor on the carpet. In the end we managed to get legal support to avoid paying this ridiculous charge. Remember to keep your evidence of the apartment condition upon moving out and be aware of landlord-tenant law. Previous Review: Great amenities wonderful views and very helpful staff!,,Off Topic,12/10/2024,12/19/2024,Misrepresentation,"The review presents claims regarding alleged move-out charges and a legal situation that may be misleading, potentially impacting the business's reputation. Such content, without verifiable factual support, presents a risk of disseminating deceptive information about the landlord-tenant relationship and move-out policies. This falls under the Misinformation policy as it may mislead users regarding their rights and responsibilities. We ask that this review is removed because of this policy.",3-1156000037912,Denied,1/22/2025,34
28Ahdel Rahimi,1,12/23/2020,TLDR: For the price and to feel like you arent a guest in your own home go elsewhere. Rude dismissive and extortionate staff. Poorly managed amenities. Elevators rarely work as expected and are a constant bottle neck for traffic due to at least one (of 2) being inoperative. Slow to make repairs to amenities. Poor or nonexistent communication to residents regarding apartment wide topics/decisions/changes. They will be quick to blame residents for issues and will stick you with the bill without any due diligence on their part. Theyll also try and tack charges onto your monthly ledger right before auto payments go thru so disputing already paid charges isnt possible. In the event you dispute theyll go unresponsive. This staff isnt on your side - it took me numerous incidents before writing this. Also check how many of the 5 star reviewers are staff members or associated businesses to get your real rating of this place.,,Conflict of Interest,12/19/2024,12/23/2024,Harassment,"The review contains multiple allegations that can be viewed as harassing behavior toward the staff, including claims of their supposed dismissal and extortionate practices. Such content can contribute to a hostile atmosphere, which is deemed unacceptable under the harassment guidelines. Additionally, unsubstantiated allegations regarding the qualifications or integrity of staff members could lead to undue harm. We ask that this review is removed because of this policy.",5-8473000038003,Denied,1/16/2025,24
29Jay G,1,12/23/2016,This is one of the worse places to rent from in Bellevue there is so many more options in the area! This place is full of lies false hopes and tons of added on fees. They do not care about people only $$ they have to much investor breathing down on them to care for people. They will try and get you to sign contracts without really stating all the fine prints and leave you hanging with no options and drain your bank account without even asking. They also will send you threats in the mail very unprofessional. BEWARE!,,Off Topic,12/23/2024,1/9/2025,Misinformation,"The review contains claims that the apartment complex engages in deceptive practices, such as hiding fees and sending threats. These allegations are serious and could fail to provide accurate representations of the business. Such statements without substantiation can mislead potential renters and cause significant harm to the business's reputation. This falls under the guidelines prohibiting the posting of misinformation, as it distorts the actual experiences and practices of the business. We ask that this review is removed because of this policy.",5-5512000038134,Denied,1/27/2025,18
30Bhuvana Bellala,2,12/23/2018,The apartments themselves are very lavish and offer a great view. Very convenient location and the front desk and Pam are super nice and easy to work with. Cons: - Elevators are constantly down if you live on the top floors its very inconvenient - Hot tub never seems to be working - Cant use the lounge area past 10. Very strict about it. Had a Christmas party which had to end very early :/ - The worst moving out experience - was charged 500 bucks for paint which seemed to be regular wear and tear to me. I would have been less frustrated paying the money if the lady handling the finances was nicer about it. She was a pain to communicate with and failed to provide good reasons for being charged so much. They also failed to communicate about the results of the moving out inspection even though I had gone in person and asked to give me a call.,,Conflict of Interest,12/23/2024,1/2/2025,Misrepresentation,"The review includes a claim about being charged an excessive amount for paint damages that may fall under normal wear and tear, as well as a negative comment about the communication with staff. Such statements could mislead potential residents regarding the management's transparency and practices. The implications of poor communication may also distort the overall experience at the property, potentially harming the business’s reputation. We ask that this review is removed because of this policy.",8-8956000037553,Denied,1/21/2025,19
31mistianne cottle,1,9/23/2024,Terrible place. Do not go. They will break into your car and apartment.,,Off Topic,10/29/2024,11/1/2024,Misinformation,"The review makes a claim that the business will ""break into your car and apartment,"" which is a serious and unfounded allegation. This statement is misleading and could potentially harm the reputation of the business while creating unjustified fear among potential customers. It does not reflect a verified experience, thereby violating the policy against misinformation which prohibits content that could cause harm through deception.32We ask that this review is removed because of this policy.",2-7302000037394,Denied,11/6/2024,5
33Michael Liang,1,12/23/2018,terrible move-out experience they charged over $1k... never had this experience renting in new york shanghai silicon valley etc. be very wary if you dont plan to rent here the rest of your life,,Off Topic,12/23/2024,1/2/2025,Misrepresentation,"The review contains claims about a ""terrible move-out experience"" and charged fees without specific context or evidence, which could mislead readers regarding the quality and pricing of the rental services offered by the property. This could distort other users' impressions and decision-making regarding transactions at this business. Therefore, it violates the guideline against misleading information, as it does not provide a balanced or accurate account of the business's practices and may unduly influence potential renters. We ask that this review be removed because of this policy.",6-0060000037667,Denied,1/27/2025,25
34Julie Torres,1,8/23/2024,Terrible,,Already reported,12/30/1899,10/30/2024,Unclear and Repetitive Content,"The review only consists of the single word ""Terrible,"" which does not provide any specific feedback or context regarding the reviewer's experience. This lack of clarity does not offer any meaningful information to other users nor does it contribute to the evaluation of the business, thereby violating the policy against unclear content. Reviews should provide substantive feedback that could help potential customers make informed decisions.35We ask that this review gets removed because of this policy.",1-9064000037498,Denied,11/5/2024,6
36Jared,1,12/23/2018,Soma Towers was my worst renting experience. I rented two different units from 2014-2016 and there was problem after problem. To preface I had rented from another property owned by the same company called Soma Apartments for three years before moving to the towers and my experience at the smaller place was 5/5. They lost something moving to the towers and it got worse between my move in and when I left two years later. Some walls were fine but some were thin. Its not nice having paper thin walls in your bedroom but nowhere else. It took them a year to crack down on tenants smoking on their balcony. Always great to get woken up at 3AM by the smell of smoke! They didnt have enough parking for a two bedroom unit to have two parking spots but the guy with the Bentley got 5. The best they could do was find arrange a parking spot at Soma Apartments 3 blocks away. I was accosted by another tenant in the elevator lobby for no clear reason and it took them half of a year to evict the guy despite having video evidence of the interaction. They also wouldnt let me post about the encounter to warn other tenants. A mistake on their end caused them to undercharge me for parking leading to a sizable surprise bill. The management team and I worked out a plan to pay half and call it good but the property owner stepped in and shot it down when management drew up the charge incorrectly. My last call with the building management was the rudest conversation that Id had with someone that I was willingly paying as well. Theyd never confront individuals about the problems that the individual was causing such as noise garbage in the halls etc. Instead the whole community would get an email blast each time as a reminder. Id rate them 0/5 if I could. Stay away!,,Conflict of Interest,12/23/2024,1/2/2025,Off-topic,"This review provides a personal recount of experiences but does not focus specifically on the service or quality of the individual rental unit itself at Soma Towers, instead becoming a general complaint about numerous issues encountered during the rental period. Rather than helping potential renters understand specific aspects of the business, it veers off into a broader narrative about grievances, violating off-topic guidelines. We ask that this review be removed because of this policy.",4-1417000038370,Denied,1/14/2025,12
37Mike M.,1,12/29/2024,rent twice what the apartment is worth probably based on location that has COMPLETELY deteriorated; not a professional class building anymore or locale; almost no amenities and what little there is doesnt work; terrible elevator; terrible mailroom; apartments are not spacious and what space you do have is hurt by poor design choices; too many issues to even take l time to write,,Off Topic,,,No appeal,"The review largely discusses the deteriorated condition of the location and amenities rather than providing a specific experience regarding the service or management, which is essential for a relevant review. We ask that this review is removed because of this policy.",,Deleted,,0
38Mansi Patel,3,12/23/2021,Posting here because they won’t post on the community wall. I shouldn’t have to feel unsafe in our building and twice this month I’ve felt incredibly unsafe. During July 4th weekend a homeless person was sleeping and riding up and down our elevators. My fiancé called security that day but they didn’t pick up. Yesterday I was coming home from the airport and a man was following me in the parking lot. He saw that I didn’t need a key fob to go on the elevators from there and took the next set of elevators. He ended up inside the building on 1A and was looking through peoples packages. I called security when I got inside my house at 2am and they picked up that time. If there’s a fire code violation for putting in a gate at that entrance then find a different workaround. Figure out a way to make that entrance safe for us to use. I’m not trying to be a “Karen” but I and anyone especially women & children in our building deserve to walk around our building at night without feeling incredibly unsafe.,,Discrimination or Hate Speech,12/19/2024,12/23/2024,Off-topic,"The content of this review includes personal experiences and feelings of insecurity within the building, which can be considered general social commentary rather than a direct commentary related to specific services or products. As stated in the guidelines, content that contains general political or social commentary is not permitted. Therefore, this review is off-topic. We ask that this review be removed because of this policy.",4-1837000037895,Denied,1/16/2025,21
39Josh L,1,12/23/2023,Overrated,,Off Topic,12/6/2024,12/10/2024,Unclear Content,"The review consists solely of a single, vague phrase without any elaboration, context, or specifics about the user's experience. This lack of clarity makes it impossible for potential customers to gain any useful insights about the business or service, thus violating the standards for clear content as detailed in the Google Content Policy Document. We ask that this review is removed because of this policy.",?,Escalated,,
40Dee Mo,1,12/23/2018,Not Surprised at the POOR Rating My friend who happens to be Asian was a tenant at Soma. One day i went to visit her at her Soma apartment (Im African American). We wanted to discuss an assignment we had to do. We went up to the common sitting area somewhere around the management office and upon getting up there my friend went back down to her apartment to get a laptop incase we needed to use one i went ahead to occupy an empty seat in the lunge area when the manager approached me and asked me if i lived in the apartments as she has never seen me before and rudely asked me what it is im doing seated in the lounge area. She was talking to me as if i must be lost and looking at me like i didint belong. This is a TRUE story i kid you not! I am not the least bit surprised at their poor ratings and reviews.,,Discrimination or Hate Speech,12/23/2024,1/2/2025,Hate speech,"The review contains a narrative suggesting systemic bias and discrimination based on the race of the reviewer and their friend, which falls under the classification of hate speech. The language implies that the manager's actions were motivated by racial prejudice, thus promoting a negative stereotype. This kind of content can instigate further division and hostility, violating Google's policy against hate speech. We ask that this review is removed because of this policy.",4-8186000037346,Escalated,,
41Ally K. Merchan,1,8/23/2024,No respect for privacy and extremely unprofessional leasing agents that will walk into your apartment unannounced.,,Off Topic,10/29/2024,11/1/2024,Misinformation,"The review makes serious allegations about the behavior of leasing agents, specifically stating they lack respect for privacy and enter apartments unannounced. However, such claims should be substantiated with specific examples or context to avoid spreading misinformation. Unverified claims can mislead potential residents about the nature of the leasing agents' conduct and create a negative impression without providing evidence or a fair representation of the situation.42We ask that this review gets removed because of this policy.",2-5285000037244,Denied,11/6/2024,5
43Brooke D,1,8/23/2024,Maria was so rude to me and my family will never move here after my experience. You guys really need to remove her,,Already reported,12/30/1899,11/1/2024,Offensive content,"The review expresses a negative experience regarding an individual's behavior but does so in a manner that could be perceived as attacking or demeaning towards the individual in question. The phrasing ""Maria was so rude to me and my family"" without context or constructive critique can be seen as provocative and fails to maintain a respectful tone. Google Maps is intended to be a platform for respectful and constructive feedback, and this review undermines that standard.44We ask that this review gets removed because of this policy.",4-3194000037410,Removed,11/5/2024,4
45Daniel Sada,3,12/23/2021,Lived there from March 2019 to March 2020 ===== One review said management has changed I really hope so as its an amazing property with not so great management when I lived here so read my review with a grain of salt. ===== We didnt like Soma too much the apartment is in an excellent location but some of the attention to detail aspects were not there towards the end of our lease. This might have changed from March 2020 to now so dont assume this review still holds true but keep an eye out. Pros: Incredible amenities private movie theater indoor golf Jacuzzi pool and two gyms (cardio and strength) are luxury life++ 10/10 you feel pampered. Architecture is modern while room layouts are kinda weird they make your apartment unique. Some rooms have amazing 10/10 views some dont. Location Location Location: Everything is close Safeway the mall shuttles etc. Did I say Amenities? You get super cool restaurants down below. Cons: Our rental increase was too high (~8-9%) There are multiple construction projects close to the apartment in front to the sides etc. I think the overall cleanliness/maintenance of spaces has declined a bit since we first came to the apartments. i.e. We had good odors control the lobby when we moved in but not when we moved out. Garbage would overflow sometimes to level 4 or 5. Organic garbage was tough to get down to 3 and it would SMELL. (maybe take it outside?) Elevators would constantly break down (Try going down 20 floors without elevators) Maintenance requests (the two we had) took over a month to complete Overall I don’t think we were getting our money’s worth here to what you are paying for a luxury apartment.,,Off Topic,12/19/2024,12/23/2024,Misinformation,"The review contains statements that suggest the reviewer’s experiences and observations may not accurately reflect the current state of the property, particularly regarding management and maintenance issues. Phrases like ""don't assume this review still holds true"" and ""this might have changed"" indicate uncertainty and could mislead other potential residents by presenting subjective and outdated information as current. This falls under the Misinformation policy as it distorts the factual representation of the business's quality and service. We ask that this review be removed because of this policy.",0-2697000037783,Denied,1/22/2025,21
46Kristine McGahan,1,12/23/2019,Lived here for a year and had many inconveniences. Elevators down constantly dog park was not kept clean the hot tub and pool were often out of service. Our air conditioning went out three times in July/August the staff were extremely rude when complaints were made and upon moving out we were charged for what they said was dog urine in a closet (our dog was never in a closet???). Overall an extremely disappointing experience.,,Off Topic,12/19/2024,12/23/2024,Misrepresentation,"The review contains claims that misrepresent the nature of the services provided by the business, alleging that facilities like the hot tub and pool were often out of service and that staff were rude. If these claims are exaggerated or false, they could mislead potential customers and harm the business's reputation. The review does not substantiate its claims with verifiable evidence, which could constitute misleading information that impacts the decision-making of other users. We ask that this review be removed because of this policy.",9-1744000037029,Denied,1/22/2025,30
47Sydney Jennings,1,8/23/2024,Its really quite frightening that landlords and leasing agents here walk in unannounced on people without respecting privacy. Definitely dont live here especially if you have children! Privacy is a must and its important to feel safe in your own home.,,Off Topic,10/29/2024,11/1/2024,Misinformation,"The review presents a distressing portrayal of landlords and leasing agents allegedly entering homes without notice, framing it as a terrifying situation, especially for families with children. However, it fails to provide specific incidents or reliable data to substantiate these claims, which can mislead potential tenants regarding the practices of the property management. Such baseless accusations risk damaging the reputation of the business while spreading fear, and thus violates the policy against posting misinformation.48We ask that this review is removed because of this policy.",4-1520000037920,Denied,11/6/2024,5
49Michael DeDonato,1,12/23/2020,Inadequate management & maintenance..! I have ‘submitted’ over 15 maintenance requests. There’s no way for me to accurately count because the property management team is very disorganized in how they communicate with their residents. My fiance and I would receive conflicting texts emails or calls every time we submitted a request for maintenance. When I would bring up how confusing this was especially when trying to coordinate time for them to enter the apartment I got the same response over and over again “we’re working to improve this we know it’s frustrating.” This is a phrase you’ll hear a lot from the property management team Julie Islom and Jackie Quiambao. I lived there for 25 months and never experienced any improvements.. This is just one example of what led an overall terrible experience during our 2 years at Soma Towers. My fiance and I both provided more details in our Yelp reviews so feel free to check over there as well. Their lack of understanding the impact of these issues on their tenants (read other reviews; its nothing new) shows that theres no positive improvements coming anytime soon. Look elsewhere renew another year where youre at regardless of what you do I urge you to look elsewhere when finding a new apartment..!,,Off Topic,12/19/2024,12/23/2024,Repetitive Content,"The review references the same negative experience and sentiments expressed in other reviews across multiple platforms but particularly notes that more details were provided in their Yelp reviews. This indicates a potential violation of the Repetitive Content policy, as it duplicates feedback that has already been made available elsewhere. We ask that this review be removed because of this policy.",6-6542000038157,Denied,1/11/2025,19
50John Sisu,1,6/23/2024,I’ve been here since April and it has been miserable to say the least. The newest issue that has arose is the AC being broken for two weeks and us being given false promises of it being fixed. Save your money and don’t live here. A cardboard box is nicer,,Off Topic,12/6/2024,12/10/2024,Offensive content,"The review employs derogatory language, particularly the comparison to a ""cardboard box"" which could be construed as an insult to the living conditions being described. This constitutes content that is clearly and deliberately provocative. According to the Google Content Policy, Google Maps should be a place of respect among users, and offensive content violates these guidelines. We ask that this review is removed because of this policy.",3-1363000037690,Denied,1/7/2025,28
51Vincent Randy Heslop,1,12/23/2022,I lived there for 2 years when they first opened and can back up all these negative comments. I was forced to pay unnecessary charges when I left too only when I threatened legal action did they negotiate. I have lived in 3 places since then and have been treated great! No ridiculous move out charges like at Soma and a freindly relationship with the management team. Im still friends with one of the original managers from Soma and they back up that its a uniquely negative experience not an industry norm. Besides the apartments are smaller than the competition and way over priced. BEWARE,,Bullying or Harassment,12/10/2024,12/19/2024,Misrepresentation,"The review provides misleading information about the apartment experience, claiming it is uniquely negative without substantiating those claims. Furthermore, it distorts the quality and pricing of the apartments, potentially misleading prospective tenants about what to expect. This can unduly impact user decision-making regarding rental options. We ask that this review be removed because of this policy.",3-7311000037269,Denied,1/22/2025,27
52Cyn,1,5/23/2024,I do not recommend anyone utilize Soma Towers. At move-out time they charged me for normal wear-and-tear including an HVAC filter replacement a kitchen light bulb replacement and paint. These charges were obviously the result of regular wear-and-tear particularly in light of the photo documentation I had produced prior to my move-in. Charging tenants for regular wear-and-tear is not permissible in Washington. Soma Towers is therefore engaging in questionable and unfair practices by imposing illegitimate charges.,,Conflict of Interest,12/6/2024,12/10/2024,Unclear Content,"The lack of review text prevents any assessment of the content against Google’s policies, making it impossible to determine its relevance or adherence to guidelines. All reviews must provide substantive information to be useful and compliant. We ask that this review is removed because of this policy.",8-7412000037894,Denied,1/7/2025,28
53PINYI CHIU,2,6/23/2024,I am relocating from New York to Bellevue. The outstanding location and neighborhood coupled with the highly responsive community office were the primary factors in my decision to choose this place as my new home. Especially I highly recommend my consultant Maria. She is very attentive and assists me a lot to know the apartment. Despite being unable to physically visit the apartment for a guided tour she kindly recorded a video to provide me with a thorough understanding of the property. Thank you Maria I look forward to moving in very soon! ----------------- Adding on the previous comment the noise has been constant from March 2024 until now causing me to wake up at 7 a.m. every day due to the construction. The staff at the leasing office are very nice; however they cannot do anything about the construction issues. Moreover the construction has made the area very unfriendly for pedestrians.,,Conflict of Interest,12/6/2024,12/10/2024,Off-topic,"The second part of the review discusses an ongoing construction issue that, while related to the experience in the area, does not focus on the actual services or quality provided by the business. This shifts the content from the specifics of the apartment complex into a general complaint about the neighborhood conditions, which could be classified as off-topic based on Google's guidelines. Additionally, the review mixes personal experiences with generalized claims, which dilutes the useful information provided to other users. We ask that this review be removed because of this policy.",9-8046000037061,Denied,1/7/2025,28
54Nithish Kolli,3,12/23/2021,I am living here since 8 months great apartment with good views. I would have given a better rating if not for the continuous construction activity nearby. The constant noise from the construction makes me reevaluating my decision to move here. Probably always looks for houses with construction few blocks away. Basically if you want to play some music whole day and drown out the outside noise it okay but otherwise 🙆‍♂️,,Off Topic,12/19/2024,12/23/2024,Off-topic,"The review focuses primarily on external construction noise and its impact on living conditions rather than the specific features or services provided by the apartment complex itself. As such, it does not reflect direct experience related to the establishment's offerings, which falls under the off-topic policy. We ask that this review be removed because of this policy.",1-7095000037453,Denied,1/11/2025,19
55Ming Lei,1,12/23/2022,I am a tenant here. Nice apartment. But the guy next door plays very loud music almost every night. And I couldnt sleep at all. When i tried to reach out to the neighbor he threatened me. The apt management has not taken effective actions for over 6 months besides asking me to call police.,,Bullying or Harassment,12/10/2024,12/19/2024,Harassment,"The review describes a situation where the tenant feels threatened by a neighbor's actions, which can be classified as content that contains a specific threat of harm. Additionally, the mention of the management's ineffective response to repeated disturbances can suggest a failure to address these issues properly. This creates an environment that could be interpreted as an ongoing harassment situation. Thus, it violates the harassment policy outlined in the Google Content Policy. We ask that this review is removed because of this policy.",7-2293000037651,Denied,1/9/2025,21
56Ed Joe,1,12/23/2022,I am a current tenant in the building. The place used to be a great place to stay during pandemic under Annie’s management. However the new management team fail in lots of aspects: 1. Cleanliness issue. The trash bins on each floor/ car parking are always full. Asked the management team multiple times for more frequent cleanups but no response received. 2. Hardware issue. The swimming pool was closed and under maintenance almost 1/3 of the past year. Elevators also fail time by time. 3. Out of staff. Front desk agents change very often. New staff are usually lack of training. Sometimes you can’t find anyone there after 5PM though the office hour is supposed to be until 7PM. 4. The new property manager lacks empathy in the communication. She is very polite and good at repeating terms while missing some humanity. Net net I won’t be renewing the lease next year. It was once a great apartment to stay at. Such a pity to see this place becoming terrible with the unqualified property management.,,Bullying or Harassment,12/10/2024,12/19/2024,Misrepresentation,"The review provides a negative depiction of the new management's performance, suggesting they are unqualified and lack empathy while making specific claims about the cleanliness, hardware issues, staffing problems, and overall decline in quality. This type of review includes subjective assessments and potentially misleading statements about the service quality and operations. While users can share their experiences, claims like ""the new property manager lacks empathy"" may mislead others about the actual services provided, considering the review lacks evidence to substantiate such broad claims. We ask that this review is removed because of this policy.",4-1472000037320,Denied,1/16/2025,27
57SA Washington,1,4/23/2024,I am a current resident and have been here for over two years. Do not consider living here as there are several critical ongoing issues: 1. Crime: A. cars in the parking garage have been broken into multiple times. My own car 4 times over the last year. There is a need for full time security not the useless camera system in place. B. Recently the resident demographics has started changing from professionals to some that seem to be...non professionals with money. Gather that what you will. 2. Noise: A. The building acoustics of the North Tower are horrendous you can hear people walking above your head as if the building was made out of wood. This is so bad that it disrupts sleep. B. Construction is right next to the building and will continue in front of it. They start early and vibrate the entire building. Note also slowly but surely your view will disappear. 3. Facilities: hot tub closed often elevators consistently having problems gym not in good shape. Youre required to pay a lot of extra money for the community spaces. Conclusion: dont rent here.,,Off Topic,12/6/2024,12/10/2024,Misinformation,"The review contains specific claims about ongoing issues, including crime rates, building acoustics, and facility conditions. These assertions could mislead potential renters regarding the safety and quality of living at the property, without providing sufficient evidence or context to support them. Such misleading information can significantly affect users' decision-making processes, violating the Misinformation policy that prohibits deceptive content. We ask that this review is removed because of this policy.",5-5873000037222,Denied,1/8/2025,29
58Orzumand Khodiev,1,12/23/2022,Horrible customer service of Soma Towers leasing office and the Corporate Team! The only thing they care is the money. The reviews speak for itself and I can confirm everything written here as being a tenant here for 8 months. I had an issue in December when my ceiling started to leak. It took 11 days for the maintenance team to fix it after multiple back and forth communications. 3 months past that the issue came back and I had to reach out 8 TIMES in total in 10 days to get someone’s response and attention to the ceiling leakage issue. I have sent out an email(which I spent 4 hours to compose) to the Corporate Office escalating my issue and providing detailed and in-depth background of what has been going on. I asked for only one thing - to terminate my lease with no penalties and fees so I can move out from this greedy place and never come back. They declined my offer saying they can move me to another unit with a price increase and paying the application fee of $400 again. I don’t wish this to happen to anyone else so avoid signing your lease here. I have not mentioned every single detail in my review but I hope you get a high level picture.,,Conflict of Interest,12/10/2024,12/19/2024,Misinformation,"The review contains claims about the organization's customer service and maintenance response times, which may not accurately reflect the broader experiences of other tenants, thus potentially spreading misinformation. The assertion that ""the only thing they care about is the money"" without corroborating evidence could mislead potential renters. Further, the dramatic portrayal of events may not provide a complete or factual representation of the leasing office's activities and policies. We ask that this review is removed because of this policy.",1-1009000037528,Denied,1/15/2025,27
59Peter Hintze,1,12/23/2017,Extremely unprofessional building poor management false promises and high rent. Do not move in here.,,Off Topic,12/23/2024,1/9/2025,Offensive content,"The review includes negative descriptors such as ""unprofessional,"" ""poor management,"" and ""false promises,"" which could be considered overly disparaging. This language does not contribute to a respectful discourse and may constitute offensive content as it attacks the management and reputation of the establishment without clear justification or respectful framing. We ask that this review be removed because of this policy.",8-3667000038084,Denied,1/23/2025,14
60Brent Loe,2,12/23/2022,Edit - They sent a final bill I paid the final bill then they sent another invoice saying they forgot to add $700 worth of charges and sent me to collections for not paying their screw up. Coming from a smaller (and not concrete) apartment building showed me just how much I was missing. I could go on about the indoor lap pool jacuzzi separate cardio / strength rooms recliner media room or how the small touches are bountiful; i.e. in the pool locker room there is a container with cotton balls and qtips. The amenities are nice and the building is clean has secure RFID access and your choice of in-building restaurants. The staff is courteous respectful and non-invasive. The tenants are friendly welcoming and quiet. The only complaint I can find is in how long it takes me to drive down 3 parking levels into the gated residential parking. If youre considering tenancy in Soma Towers ... I can honestly say it is worth every penny.,,Off Topic,12/10/2024,12/19/2024,Misinformation,"The review contains potentially misleading information regarding billing practices that could impact the reputation and decision-making of the business. Claims of excessive charges and being sent to collections due to the business's error constitute a distortion of facts that might mislead potential residents about the financial practices of Soma Towers. As such, this violates the misinformation policy outlined in the Google Content Policy Document. We ask that this review is removed because of this policy.",9-5477000038362,Denied,1/16/2025,27
61Vivian hou,1,12/23/2020,Don’t rent this apartment! As you can see this building has French windows for all the rooms. One of the Window in our room exploded by itself on July now is December they still didn’t get it fixed! Our room is as cold as outside. This apartment didn’t take any action! AFAIK there were many of this building’s windows self exploded in the Summer but they didn’t fix any of them. If you rent this apartment there will be a high probability that your window will be broken by itself and you will suffer from an extreme cold winter and another extreme hot summer.,,Off Topic,12/19/2024,12/23/2024,Misinformation,"The review claims that a window in the apartment exploded by itself, which could create significant concerns about the safety of the building. However, such claims are not substantiated and could be misleading to potential renters. Without verifiable evidence, this kind of statement can create unwarranted panic and confusion, violating the policy against posting harmful misinformation. We ask that this review be removed because of this policy.",8-8015000038008,Denied,1/15/2025,23
62yiqi ou,1,12/23/2022,Do not rent this apartment! We are the current resident in soma tower. We are charged around 3000 dollar of concession fee while doing transfer from one unit to another unit. No one ever mentioned this fee during the transfer process. The new unit wash machine is very dirty and it takes 2 weeks to fix this. The light in bathroom is broken after 1 week of use. We have waited for 2 weeks and it is still not fixed for us.,,Off Topic,12/10/2024,12/19/2024,Misrepresentation,"The review inaccurately presents claims about the leasing policies and maintenance issues at Soma Towers. It describes an unexpected concession fee without context, potentially misleading other users about the standard procedures. Additionally, the assertions regarding maintenance delays may omit relevant circumstances that could inform users more accurately. Such misleading information can have an undue impact on user decision-making. We ask that this review be removed because of this policy.",6-4637000037460,Denied,1/22/2025,34
63Nicole Arguello,1,9/23/2024,DO NOT RENT HERE!!!!,,Off Topic,10/29/2024,11/1/2024,Offensive content,"The review ""DO NOT RENT HERE!!!!"" employs aggressive language that could be deemed offensive and unconstructive. This kind of content does not foster a respectful dialogue and appears to be a clearly and deliberately provocative statement. It does not provide specific, factual reasons for the negative sentiment, thereby failing to contribute to a constructive user experience. Reviews should prioritize respectful discourse, even when conveying negative experiences.64We ask that this review is removed because of this policy.",3-0922000037721,Denied,11/6/2024,5
65Aliechia Bellizia,1,12/23/2021,DO NOT RENT HERE! Worst experience I’ve ever had. Black mold broken elevators terrible owners and management company!,,Bullying or Harassment,12/19/2024,12/23/2024,Misinformation,"The review contains potentially misleading claims about health conditions, specifically the mention of ""black mold,"" which can cause significant harm if inaccurately represented. Additionally, the review refers to broken elevators and management issues without substantiating these claims with verifiable evidence. Such content can disrupt public trust in businesses and may lead to significant consequences. We ask that this review is removed because of this policy.",8-8532000038006,Denied,1/22/2025,30
66Kortnie B,1,12/23/2017,DO NOT MOVE HERE if you like to sleep. Since moving here in February I have been woken up almost every single morning by construction noise. I moved here from Michigan and only had the opportunity to tour the establishment once before moving; which magically was a day the construction workers had off. The leasing agent said it was nothing to worry about because the windows were sound proof and they would most likely be done by April- LIES!!! The construction project keeps expanding and the noise multiplying. There are also three porta-potties that have been installed that I have to walk by every day to even enter my apartment which is not only gross but a huge eye sore. The leasing agent also lied about the indoor pool/hot tub being done by the end of March...here it is May and it is still not open and Im paying the rent of a person who would have such an amenity. To top off my issues: the leasing agent who I signed my lease with no longer works here. I went this morning to make a complaint and broke down in tears to the leasing agent explaining how I could not get any sleep and if there is anything that could be done/any inclination of when the construction would be over. I was met with a blank stair from the manager who has obviously never worked in customer service in her entire life. She said there was nothing they can do and they have no idea when the construction will be finished. She told me I always have the option to break my lease but it would cost 2 months rent: $3300 (and they wont even consider lowering it despite my terrible experience). I am honestly considering breaking it because Ive been that miserable. I am not one to typically write nasty reviews and my experience here has been so sour that I feel compelled to do so. Hopefully this prevents some other poor soul from getting suckered into living here.,,Off Topic,12/23/2024,1/9/2025,Misinformation,"The review contains misleading claims regarding the construction noise and amenities being unavailable. It suggests that the leasing agent provided false information about soundproof windows and the completion timeline for the indoor pool/hot tub, which distorts the actual conditions and may mislead potential tenants about the nature of the living experience. This can influence their decision-making based on inaccurate assessments of the apartment complex. We ask that this review be removed because of this policy.",7-8392000037963,Denied,1/16/2025,13
67Eli.L (Eli.L),1,12/23/2021,Didnt get prompt support from the leasing agent Albert so I missed out to apply for the unit I wanted this morning despite my immediate response after his contact. Probably will still move forward with my application for the less preferred unit but just wish to leave this review for the prospective customers to carefully select the leasing consultant of this apartment.,,Bullying or Harassment,12/19/2024,12/23/2024,Off-topic,The review focuses on the leasing agent's lack of responsiveness rather than directly providing details about the quality of the apartment complex or the leasing services. It serves more as a general commentary on personal experiences with leasing consultants rather than a specific account related to the amenities or conditions of the apartment itself. Such content doesn't align with the expectation that reviews should be based on experiences directly pertaining to the business. We ask that this review be removed because of this policy.,3-2292000037281,Denied,1/22/2025,30
68Only Tacos,1,8/23/2024,Called about a week ago. Whoever was on the phone wasn’t so pleasant and didn’t seem like they wanted to help me already felt unwanted so I guess I just keep looking for other places,,Off Topic,10/29/2024,11/1/2024,Offensive content,"The review expresses dissatisfaction with the service, but it does so in a manner that could be seen as indirectly attacking the staff or the establishment. The phrasing ""Whoever was on the phone wasn’t so pleasant and didn’t seem like they wanted to help me"" suggests an unwarranted judgment on the demeanor of the employee, which could be considered offensive and provocative rather than constructive. This can lead to a negative environment for the business and its employees, thus falling under the guidelines of offensive content.69We ask that this review is removed because of this policy.",0-6755000037040,Denied,11/6/2024,5
70"S ""SM22"" M",1,12/5/2017,Be very careful leasing from Soma Towers. Upon vacating your lease they will charge you for damage/items that were noted upon your move-in and documented. Do not accept noting it on your move-in documents. Rather ask them to replace/repair as they will tell you that you created further damage and are responsible. When asking for picture documentation they will tell you that it is the tenants responsibility to provide before pictures and not their responsibility. Ive leased housing for over 20 years and this was by far the worst experience Ive had on move-out. Be careful/weary of them trying to squeeze every dollar from you as a tenant. As noted by other reviewers they are very unprofessional.,,Conflict of Interest,12/23/2024,1/9/2025,Misinformation,"The review provides misleading claims regarding the rental process at Soma Towers, specifically suggesting that they charge for damages previously documented at move-in. This can mislead potential tenants about the company's practices and responsibilities, which distorts the representation of the service. Misinformation can cause significant harm to individuals and businesses, and this review does not present verified or accurate information regarding the business's operational procedures. We ask that this review is removed because of this policy.",4-8372000038428,Denied,1/16/2025,13
71T Miller,1,12/23/2019,A family member and I parked on the retail parking level at Soma while visiting a retail location in the building. One hour later a SEVENTY SIX dollar parking ticket for each of us. When we called the retail location to complain never having seen a sign in the lot or shop we visited telling us about this they said they had asked Soma repeatedly to post clearer signage to no avail. They basically said Republic rarely reverses tickets so I didnt bother even calling them. I saw numerous cars with tickets. Soma I would have been a great customer for 2 of the businesses in your building. You and those businesses will lose much more than $76 your lack of concern and efforts. Update: GRRRRRR. I just called and talked to Soma who told me that their signage was clear and rattled on about elevator signage (we took the stairs.) What she said contradicts my own experience the experience of the person I had lunch with as well as the concerns expressed by the business I visited. Had Soma asked and they did not I would have said that the ticket validation model used at many businesses seems to work much better. Take a ticket get it stamped voila. I do this at Starbucks Lot No. 3 and many other businesses. If I forget to get it stamped I walk back and get it stamped. Basically she said she was sorry it happened but it was my fault. Should have expected as much when reading their push back responses to other low star reviews.,,Off Topic,12/19/2024,12/23/2024,Misrepresentation,"The review contains misleading information regarding Soma's parking policy and signage. The reviewer states that they never saw a sign indicating the parking ticket rules and implies that Soma is at fault for unclear signage, despite claiming Soma has conveyed the signage is clear. This type of misleading information regarding the quality and presentation of the establishment's services violates the Misrepresentation policy. Such statements can distort user perceptions of the business and can unduly impact decision-making regarding parking and visitation. We ask that this review is removed because of this policy.",8-1197000038032,Denied,1/22/2025,30
72Aaron Collver,1,12/23/2019,$56 free parking and stuck in elevator because the door open button doesnt work. I went to a restaurant that advertised free parking. The parking is free *if* you follow the signs to the pay station and know that theres a free option. Parking rates are not posted anywhere and the building manager in the leasing office didnt seem to understand why this would confuse customers.,,Off Topic,12/23/2024,1/2/2025,Misrepresentation,"The review contains misleading information regarding the parking policies at the restaurant. It implies that the restaurant does not clearly communicate the terms for free parking since the rates are not posted, which can deceive potential customers into thinking they may face charges. This distorts the business's actual practices and can negatively influence user decision-making. Therefore, the content breaches the Misrepresentation policy outlined in the Google Content Policy Document. We ask that this review is removed because of this policy.",5-1466000038084,Denied,1/27/2025,25
73Adriana Medina,1,8/29/2024,,,Already reported,12/30/1899,10/30/2024,Unclear and Repetitive Content,"The lack of any review text means that there is no content to evaluate or provide feedback on the business. Google’s review policy requires that reviews provide meaningful content to share experiences, and without any text, this review does not fulfill that requirement. We ask that this review gets removed because of this policy.",4-3115000037549,Denied,11/5/2024,6
74Alexa Curry,1,8/29/2024,,,Already reported,12/30/1899,10/30/2024,Unclear and Repetitive Content,"The lack of any review text means that there is no content to evaluate or provide feedback on the business. Google’s review policy requires that reviews provide meaningful content to share experiences, and without any text, this review does not fulfill that requirement. We ask that this review gets removed because of this policy.",3-0287000037374,Denied,11/5/2024,6
75Alyona Dragon,2,,,,Spam,,,No appeal,,,Deleted,1/6/2025,
76Angel Rodriguez,1,8/29/2024,,,Already reported,12/30/1899,10/30/2024,Unclear and Repetitive Content,"The lack of any review text means that there is no content to evaluate or provide feedback on the business. Google’s review policy requires that reviews provide meaningful content to share experiences, and without any text, this review does not fulfill that requirement. We ask that this review gets removed because of this policy.",1-3913000037308,Denied,11/5/2024,6
77Avery Pratt,1,12/23/2022,,,Spam,12/10/2024,12/19/2024,Unclear Content,"The absence of review text leads to ambiguity, making it impossible to ascertain the relevance or appropriateness of the content according to Google's Content Policy guidelines. We assert that the review does not meet the necessary criteria and lacks clarity. We ask that this review is removed because of this policy.",6-0912000038280,Denied,1/22/2025,34
78ayumelis 352,1,7/29/2024,,,Already reported,12/30/1899,10/30/2024,Harassment,"The review contains language that could be interpreted as accusatory and inflammatory, suggesting that an employee is acting in a dangerous or criminal manner (referring to ""intruders"" and the notion of a lack of ""sense of safety""). This could be seen as creating a hostile environment for the employee by implying wrongdoing without concrete evidence, which is in violation of the harassment policy that prohibits content aimed at attacking individuals or groups. Additionally, it instills unnecessary fear and concern among potential readers regarding the employee's professional conduct without a balanced perspective. We ask that this review gets removed because of this policy.",7-2230000037685,Removed,11/5/2024,6
79Brett Miller,1,12/23/2018,,,Spam,12/23/2024,1/2/2025,Unclear Content,"The absence of review text means there is no information provided to assess compliance with Google's content policies. As such, this situation falls under the unclear content guidelines. We ask that this review be removed because of this policy.",0-5785000037702,Denied,1/14/2025,12
80Brittany Little,1,8/29/2024,,,Already reported,12/30/1899,10/30/2024,Offensive content,"This review contains aggressive language, including an emphatic directive not to enter apartments and a call to fire an employee. Such content is clearly provocative and can be considered an attack on an individual, which violates Google's guidelines for maintaining respect among users. The review does not simply express dissatisfaction but rather assumes an aggressive tone that could promote a hostile environment for the involved employee. This kind of unsubstantiated, hostile critique does not contribute productively to the dialogue surrounding the business and falls under the category of offensive content.81We ask that this review gets removed because of this policy.",5-5292000037068,Removed,11/5/2024,6
82Bryce Baalbergen,1,8/29/2024,,,Already reported,12/30/1899,10/30/2024,Misrepresentation,"The review makes misleading claims about the apartment complex’s practices regarding lease agents entering apartments unannounced. This allegation could distort the facts about the business operations and potentially mislead future customers. Such distortions negatively impact the quality of information available on Google Maps, which does not allow misrepresentation of services or practices.83We ask that this review gets removed because of this policy.",3-8115000036820,Removed,11/5/2024,6
84Cindy Alvarez,1,8/29/2024,,,Already reported,12/30/1899,10/30/2024,Unclear and Repetitive Content,"The lack of any review text means that there is no content to evaluate or provide feedback on the business. Google’s review policy requires that reviews provide meaningful content to share experiences, and without any text, this review does not fulfill that requirement. We ask that this review gets removed because of this policy.",4-2922000037460,Removed,11/6/2024,7
85Colby Tibbetts,1,8/29/2024,,,Already reported,12/30/1899,10/30/2024,Misrepresentation,"The review inaccurately portrays the actions of an employee without substantiated evidence, claiming that Maria allows ""random strangers"" to enter apartments without permission. This type of misleading information can significantly impact the perception and reputation of the business, violating the policy against misrepresentation. Furthermore, such claims create unnecessary fear and distrust among potential renters, undermining the overall integrity of the review system.86We ask that this review gets removed because of this policy.",9-5120000037713,Removed,11/5/2024,6
87Courtney A.,1,8/29/2024,,,Already reported,12/30/1899,10/30/2024,Unclear and Repetitive Content,"The lack of any review text means that there is no content to evaluate or provide feedback on the business. Google’s review policy requires that reviews provide meaningful content to share experiences, and without any text, this review does not fulfill that requirement. We ask that this review gets removed because of this policy.",6-1102000037883 & 3-0410000037853,Denied,11/5/2024,6
88David Uthmann,1,12/23/2017,,,Spam,12/23/2024,1/2/2025,Unclear Content,"The absence of review text means there is no information provided to assess compliance with Google's content policies. As such, this situation falls under the unclear content guidelines. We ask that this review be removed because of this policy.",4-8591000038541,Denied,1/15/2025,13
89Elizabeth Rodriguez,1,8/29/2024,,,Already reported,12/30/1899,10/30/2024,Unclear and Repetitive Content,"The lack of any review text means that there is no content to evaluate or provide feedback on the business. Google’s review policy requires that reviews provide meaningful content to share experiences, and without any text, this review does not fulfill that requirement. We ask that this review gets removed because of this policy.",8-2148000037107,Denied,11/5/2024,6
90Ellie Anderson,1,8/29/2024,,,Already reported,12/30/1899,10/30/2024,Unclear and Repetitive Content,"The lack of any review text means that there is no content to evaluate or provide feedback on the business. Google’s review policy requires that reviews provide meaningful content to share experiences, and without any text, this review does not fulfill that requirement. We ask that this review gets removed because of this policy.",2-9072000037852,Denied,11/5/2024,6
91Emily Tang,1,8/29/2024,,,Already reported,12/30/1899,10/30/2024,Unclear and Repetitive Content,"The lack of any review text means that there is no content to evaluate or provide feedback on the business. Google’s review policy requires that reviews provide meaningful content to share experiences, and without any text, this review does not fulfill that requirement. We ask that this review gets removed because of this policy.",6-0722000038046,Removed,11/5/2024,6
92Esteban Vásquez G.,2,1/11/2025,,,Off Topic,1/13/2025,1/15/2025,Offensive content,"The review contains unsubstantiated allegations regarding the cleanliness and upkeep of the property, which may provoke anger and disrespect. This breaches the guidelines aimed at maintaining respect among users on Google Maps. While sharing negative experiences is permitted, the way this content is presented can be interpreted as an attack on the management or the property. We ask that this review be removed because of this policy.",5-1274000038395,Denied,1/27/2025,12
93Gabbie Canepa,1,8/29/2024,,,Already reported,12/30/1899,10/30/2024,Unclear and Repetitive Content,"The lack of any review text means that there is no content to evaluate or provide feedback on the business. Google’s review policy requires that reviews provide meaningful content to share experiences, and without any text, this review does not fulfill that requirement. We ask that this review gets removed because of this policy.",5-9789000037595,Denied,11/5/2024,6
94Gonzalez Emily,1,8/29/2024,,,Already reported,12/30/1899,10/30/2024,Unclear and Repetitive Content,"The lack of any review text means that there is no content to evaluate or provide feedback on the business. Google’s review policy requires that reviews provide meaningful content to share experiences, and without any text, this review does not fulfill that requirement. We ask that this review gets removed because of this policy.",2-3003000037035,Removed,11/6/2024,7
95Goose,1,8/29/2024,,,Already reported,12/30/1899,10/30/2024,Unclear and Repetitive Content,"The lack of any review text means that there is no content to evaluate or provide feedback on the business. Google’s review policy requires that reviews provide meaningful content to share experiences, and without any text, this review does not fulfill that requirement. We ask that this review gets removed because of this policy.",1-0977000036808,Removed,11/6/2024,7
96Grazieli Souza,1,12/23/2023,,,Spam,12/6/2024,12/10/2024,Unclear Content,"The absence of review text leads to ambiguity, making it impossible to ascertain the relevance or appropriateness of the content according to Google's Content Policy guidelines. We assert that the review does not meet the necessary criteria and lacks clarity. We ask that this review is removed because of this policy.",9-4326000037435,Denied,1/8/2025,29
97Hannah Crosley,1,8/29/2024,,,Spam,10/29/2024,10/30/2024,Unclear and Repetitive Content,"The lack of any review text means that there is no content to evaluate or provide feedback on the business. Google’s review policy requires that reviews provide meaningful content to share experiences, and without any text, this review does not fulfill that requirement. We ask that this review gets removed because of this policy.",8-7105000037030,Denied,11/5/2024,6
98Happy Sunshine,1,12/5/2017,,,Bullying or Harassment,12/23/2024,,No appeal,,,Removed,1/2/2025,
99Heidi Shave,1,8/29/2024,,,Already reported,12/30/1899,10/30/2024,Offensive content,"The review contains negative remarks about an individual (Maria) using language that could be deemed offensive and unconstructive. It does not provide a respectful description of the experience and instead attacks the professionalism of an individual associated with the business. This behavior goes against the offensive content guidelines that promote respect in language, even in dissent. We ask that this review gets removed because of this policy.",5-8502000037298,Removed,11/5/2024,6
100Hope,1,9/24/2024,,,Already reported,12/30/1899,10/30/2024,Unclear and Repetitive Content,"The lack of any review text means that there is no content to evaluate or provide feedback on the business. Google’s review policy requires that reviews provide meaningful content to share experiences, and without any text, this review does not fulfill that requirement. We ask that this review gets removed because of this policy.",0-1514000037685,Removed,11/5/2024,6
101Jacob Weidner,1,12/23/2023,,,Spam,12/6/2024,12/10/2024,Unclear Content,"The absence of review text leads to ambiguity, making it impossible to ascertain the relevance or appropriateness of the content according to Google's Content Policy guidelines. We assert that the review does not meet the necessary criteria and lacks clarity. We ask that this review is removed because of this policy.",8-6664000037495,Denied,1/8/2025,29
102Jaden T,1,5/23/2024,,,Spam,12/6/2024,12/10/2024,Unclear Content,"The lack of review text prevents any assessment of the content against Google’s policies, making it impossible to determine its relevance or adherence to guidelines. All reviews must provide substantive information to be useful and compliant. We ask that this review is removed because of this policy.",1-6124000037641,Denied,1/8/2025,29
103Jashilynn Smith,1,9/26/2024,,,Spam,10/3/2024,10/30/2024,Unclear and Repetitive Content,"The lack of any review text means that there is no content to evaluate or provide feedback on the business. Google’s review policy requires that reviews provide meaningful content to share experiences, and without any text, this review does not fulfill that requirement. We ask that this review gets removed because of this policy.",6-9747000037930,Denied,11/5/2024,6
104Jingyi You,1,12/23/2022,,,Spam,12/10/2024,12/19/2024,Unclear Content,"The absence of review text leads to ambiguity, making it impossible to ascertain the relevance or appropriateness of the content according to Google's Content Policy guidelines. We assert that the review does not meet the necessary criteria and lacks clarity. We ask that this review is removed because of this policy.",2-2084000037629,Denied,1/20/2025,32
105Kayla Limmer,1,1/12/2025,,,Spam,1/15/2025,1/23/2025,Unclear Content,"The absence of review text indicates that there is no clear feedback or information provided regarding the business or service. This falls under the ""Unclear content"" policy as it does not offer a meaningful or relevant review. We ask that this review is removed because of this policy.",8-2905000038330,Denied,1/27/2025,4
106kev,3,12/23/2018,,,Spam,12/23/2024,1/2/2025,Unclear Content,"The absence of review text means there is no information provided to assess compliance with Google's content policies. As such, this situation falls under the unclear content guidelines. We ask that this review be removed because of this policy.",9-4419000037944,Denied,1/23/2025,21
107M Delapena,1,9/26/2024,,,Off Topic,10/3/2024,10/6/2024,Offensive content,"The review contains derogatory language describing an individual as ""rude"" and ""ignorant,"" which constitutes offensive content aimed at attacking a person rather than providing respectful feedback about a service. It also includes an unsubstantiated suggestion to fire the individual, which does not adhere to the guideline that Google Maps should be a place of respect, even in disagreement. This language is clearly provocative and serves to dehumanize the individual in question rather than constructively critique their service.108We ask that this review gets removed because of this policy.",0-4389000037260,Removed,11/5/2024,30
109Meghan,1,8/29/2024,,,Already reported,12/30/1899,10/30/2024,Unclear and Repetitive Content,"The lack of any review text means that there is no content to evaluate or provide feedback on the business. Google’s review policy requires that reviews provide meaningful content to share experiences, and without any text, this review does not fulfill that requirement. We ask that this review gets removed because of this policy.",5-2166000037546,Denied,11/5/2024,6
110Meghan O'Connell,1,8/29/2024,,,Already reported,12/30/1899,10/30/2024,Unclear and Repetitive Content,"The lack of any review text means that there is no content to evaluate or provide feedback on the business. Google’s review policy requires that reviews provide meaningful content to share experiences, and without any text, this review does not fulfill that requirement. We ask that this review gets removed because of this policy.",3-9218000038069,Denied,11/5/2024,6
111Michal Zygmunt,1,12/23/2021,,,Spam,12/10/2024,12/19/2024,Unclear Content,"The absence of review text leads to ambiguity, making it impossible to ascertain the relevance or appropriateness of the content according to Google's Content Policy guidelines. We assert that the review does not meet the necessary criteria and lacks clarity. We ask that this review is removed because of this policy.",5-2848000038167,Denied,1/9/2025,21
112Q-,1,12/23/2022,,,Spam,12/10/2024,12/19/2024,Unclear Content,"The absence of review text leads to ambiguity, making it impossible to ascertain the relevance or appropriateness of the content according to Google's Content Policy guidelines. We assert that the review does not meet the necessary criteria and lacks clarity. We ask that this review is removed because of this policy.",5-5863000037979,Denied,1/21/2025,33
113Shelly Flores,1,6/23/2024,,,Spam,12/6/2024,12/10/2024,Unclear Content,"The lack of review text prevents any assessment of the content against Google’s policies, making it impossible to determine its relevance or adherence to guidelines. All reviews must provide substantive information to be useful and compliant. We ask that this review is removed because of this policy.",3-1034000037355,Denied,1/7/2025,28
114Sophia Duran,1,8/29/2024,,,Already reported,12/30/1899,10/30/2024,Unclear Content,"The review only consists of the single word ""Terrible,"" which does not provide any specific feedback or context regarding the reviewer's experience. This lack of clarity does not offer any meaningful information to other users nor does it contribute to the evaluation of the business, thereby violating the policy against unclear content. Reviews should provide substantive feedback that could help potential customers make informed decisions.115We ask that this review gets removed because of this policy.",8-5409000036815,Removed,11/5/2024,6
116Syd,1,8/29/2024,,,Already reported,12/30/1899,10/30/2024,Misinformation,"The review contains a potentially misleading account of an event that may not have occurred as described. The claim that the leasing agent ""broke into"" a unit without notice could present a distorted view of the situation, potentially harming the reputation of the individual mentioned. Such misleading statements directly conflict with guidelines preventing the sharing of misinformation that can adversely affect individuals or businesses.117We ask that this review gets removed because of this policy.",6-6866000038038,Removed,11/5/2024,6
118Taylor Wheatley,1,8/29/2024,,,Spam,10/29/2024,10/30/2024,Unclear and Repetitive Content,"The lack of any review text means that there is no content to evaluate or provide feedback on the business. Google’s review policy requires that reviews provide meaningful content to share experiences, and without any text, this review does not fulfill that requirement. We ask that this review gets removed because of this policy.",6-1765000037197,Removed,11/6/2024,7
119Tootsie Black Cat,1,8/29/2024,,,Spam,10/29/2024,10/30/2024,Unclear and Repetitive Content,"The lack of any review text means that there is no content to evaluate or provide feedback on the business. Google’s review policy requires that reviews provide meaningful content to share experiences, and without any text, this review does not fulfill that requirement. We ask that this review gets removed because of this policy.",4-3462000037390,Denied,11/5/2024,6
120Tracy,1,12/23/2018,,,Spam,12/23/2024,1/2/2025,Unclear Content,"The absence of review text means there is no information provided to assess compliance with Google's content policies. As such, this situation falls under the unclear content guidelines. We ask that this review be removed because of this policy.",5-9526000037484,Denied,1/14/2025,12
121Trinity Cristina,1,6/23/2024,,,Spam,12/6/2024,12/10/2024,Unclear Content,"The lack of review text prevents any assessment of the content against Google’s policies, making it impossible to determine its relevance or adherence to guidelines. All reviews must provide substantive information to be useful and compliant. We ask that this review is removed because of this policy.",5-1781000037561,Denied,1/7/2025,28
122Vlad Gherasimchiuc,2,12/23/2017,,,Spam,12/23/2024,1/9/2025,Unclear Content,"The absence of review text means there is no information provided to assess compliance with Google's content policies. As such, this situation falls under the unclear content guidelines. We ask that this review be removed because of this policy.",0-7741000037544,Denied,1/22/2025,13
123chloe welch,1,9/23/2024,When the landlords think they can just enter a tenants unit no 24 hour notice,,Off Topic,10/3/2024,10/29/2024,Inappropriate Content & Behavior,"The review implies a serious concern about landlord behavior regarding tenant privacy without providing specific details or a constructive context. This lack of clear articulation and the emotional tone may create a negative atmosphere against the business without addressing factual service issues, which falls under inappropriate content guidelines.124We ask that this review gets removed because of this policy.",2-0209000037680,Escalated,,
125Claudia Lopez,1,9/23/2024,Unsafe Place To Live When We Have A María Walking Into My Apartment When She Pleases. Without Knocking Door To Ask Politely.,,Bullying or Harassment,10/3/2024,10/3/2024,Inappropriate Content & Behavior,"The review makes alarming accusations against an individual regarding inappropriate behavior and includes a personal image without consent, which violates privacy and contributes to a hostile environment. Such content promotes personal attacks rather than addressing the service or experience, clearly falling under inappropriate content guidelines.126We ask that this review gets removed because of this policy.",3-6301000037065,Escalated,,
127Tay Blue,1,9/23/2024,They will walk in on you without reasonable notice and they don’t care attitude is trash and now I’m uncomfortable,,Off Topic,10/3/2024,10/29/2024,Inappropriate Content & Behavior,"This review contains personal grievances and subjective opinions regarding the behavior and attitude of the staff, rather than objective commentary about the service or experience as a customer. The language suggests a personal attack on the staff's character and their professional conduct, which is not appropriate for a review context. Such statements detract from constructive feedback and contribute to an unprofessional tone.128We ask that this review gets removed because of this policy.",3-0473000037396,Denied,11/5/2024,7
129Bailey Bleu,1,6/23/2024,The pictures are of how dirty the unit was the day we moved in literally disgusting. Then we have a picture of “Maria” a leasing agent that used a master to key to enter my apartment while I was home in the shower. I got out and saw her attempting to escort 3 men into my unit she did not stop until I started yelling and one of the men heard me say I wasn’t dress and said they would give me 5 minutes before yet again unlocking my door and barging in! The last picture is a fake review left by that same red headed leasing agent “Maria”. May I say more? The first week we moved in our car window was smashed in the “secure garage”. The gate remains open and breaks down for days at a time very frequently at least 4 times in the 3 months I’ve lived here. Oh and our entire buildings AC went out for the entire month of may and part of June. THE HOT TUB IS ALWAYS COLD! Live here at your own risk.,,Already reported,12/30/1899,10/29/2024,Inappropriate Content & Behavior,"This review contains highly personal grievances, including specific accusations against an individual employee and emotional responses rather than an objective assessment of the service provided. The review focuses on personal attacks regarding the leasing agent’s character and conduct rather than discussing general issues regarding the facility or the service in a professional manner. Such claims create a hostile environment and do not adhere to the standards of constructive feedback.130We ask that this review gets removed because of this policy.",1-2072000037669,Denied,11/5/2024,7
131Ishika arora,1,7/23/2024,Really unprofessional Maria! Invading someone’s space like that. Can’t imagine living here ever!!,,Already reported,12/30/1899,10/30/2024,Inappropriate Content & Behavior,"This review displays unprofessional behavior by attacking a specific individual, Maria, in a derogatory manner. It does not constructively discuss a service or experience related to the business but instead focuses on personal criticism and an unsubstantiated negative opinion, which goes against Google’s guidelines regarding offensive and inappropriate content. The assertion about ""invading someone's space"" is presented without context or evidence, thereby further distorting the integrity of the review.132We ask that this review gets removed because of this policy.",2-9610000038021,Denied,11/5/2024,6
133Kendra Hair,1,9/23/2024,Please run…staff is rude and there are no consequences. They violate your personal space just because they can.,,Already reported,12/30/1899,10/3/2024,Inappropriate Content & Behavior,"The review contains negative characterizations of staff and their behavior, suggesting rudeness and an invasion of personal space without specific context or evidence. This type of language can be considered offensive and targets individuals rather than discussing the business practices, thus falling under inappropriate content guidelines.134We ask that this review gets removed because of this policy.",6-6479000037697,Escalated,,
135Brielle,1,9/23/2024,money hungry!!! the staff does not truly care and respect for the tenants,,Already reported,12/30/1899,10/3/2024,Off-topic,"The review includes generalizations about the staff's character and motivations without specific examples or context related to the services rendered or the overall experience at the apartment complex. This kind of language detracts from productive feedback focused on the business and leans more toward personal grievances, making it off-topic.136We ask that this review gets removed because of this policy.",0-1654000036985,Escalated,,
137Mir Amna Shahzad,1,8/23/2024,Maria is very unprofessional and creepy.,,Already reported,12/30/1899,10/30/2024,Inappropriate Content & Behavior,"This review describes Maria as ""unprofessional and creepy,"" which represents a personal attack on an individual rather than a constructive criticism of the business as a whole. Such language is derogatory and does not adhere to the respectful discourse expected in reviews. Additionally, labeling someone as ""creepy"" can be damaging and is inflammatory, which violates Google's guideline against posting offensive content. This review detracts from the professional environment that Google Maps strives to maintain.138We ask that this review gets removed because of this policy.",7-7868000037562,Denied,11/5/2024,6
139Olivia Farrelly,1,9/23/2024,Landlords who barge in instead of using a phone to call a tenant to gain access are absolutely mind-blowing. Im sure the tenant could have turned the water on herself or does Maria think her tenants are completely inept? ACTUALLY the tenant had the water on already with the shower running so why did the sink then need to be on? Thats crazy.,,Already reported,12/30/1899,10/3/2024,Off-topic,"The review focuses heavily on specific interactions and opinions regarding an individual's actions rather than addressing the overall service or quality of the apartment complex. The language used suggests frustration with an individual instead of providing constructive feedback about the establishment as a whole. This makes the review off-topic and not aligned with discussing the business itself.140We ask that this review gets removed because of this policy.",1-3592000037092,Escalated,,
141Makayla Peacock,1,9/23/2024,If I could give zero stars I WOULD! Maria is a prime example as to why you should take extra security precautions even when you feel like you are at home and safe. She will let herself into your apartment.,,Already reported,12/30/1899,10/3/2024,Inappropriate Content & Behavior,"The review contains personal attacks and negative characterizations of an individual, specifically targeting ""Maria"" and implying a violation of privacy without providing significant context. Such language may invoke fear and escalate personal conflict rather than address the specific services or issues pertaining to the establishment. This clearly falls under inappropriate content guidelines.142We ask that this review gets removed because of this policy.",8-4026000036820,Escalated,,
143Abi,1,7/23/2024,I wish I could give zero stars Maria was extremely rude and unprofessional!!,,Already reported,12/30/1899,10/30/2024,Inappropriate Content & Behavior,"The review contains derogatory statements about an individual, Maria, labeling her as ""extremely rude and unprofessional"" without providing any context or specifics about the situation. This kind of personal attack does not contribute productively to the discourse surrounding the business or service and breaches Google's policy against posting offensive content. Moreover, it undermines the respectful environment Google Maps aims to maintain as it attacks an individual rather than addressing the business's practices or services.144We ask that this review gets removed because of this policy.",9-7365000037618,Denied,11/5/2024,6
145Melissa Torres,1,8/23/2024,I thought I loved this place but after seeing how Maria is entitled I changed my mind. She is the worst leasing agent I’ve ever encountered. I will be taking my business elsewhere.,,Already reported,12/30/1899,10/30/2024,Unclear Content,"The review only consists of the single word ""Terrible,"" which does not provide any specific feedback or context regarding the reviewer's experience. This lack of clarity does not offer any meaningful information to other users nor does it contribute to the evaluation of the business, thereby violating the policy against unclear content. Reviews should provide substantive feedback that could help potential customers make informed decisions.146We ask that this review gets removed because of this policy.",7-0509000037810,Denied,11/5/2024,6
147Antonella Hermann,1,8/23/2024,,,Already reported,12/30/1899,10/30/2024,Unclear and Repetitive Content,"The lack of any review text means that there is no content to evaluate or provide feedback on the business. Google’s review policy requires that reviews provide meaningful content to share experiences, and without any text, this review does not fulfill that requirement. We ask that this review gets removed because of this policy.",5-8357000038051,Denied,11/5/2024,6
148Cindy Nguyen,1,9/23/2024,,,Already reported,12/30/1899,10/3/2024,Off-topic,"We have no way of showing that any of these individuals have ever lived at this property. Since no text is given, we cannot confirm or verify that they are actual tenants of the property, and therefore we ask that they be removed for being off-topic",7-0456000037268 & 8-7769000036894,Escalated,,
149Elaine,1,8/23/2024,,,Already reported,12/30/1899,10/30/2024,Unclear and Repetitive Content,"The lack of any review text means that there is no content to evaluate or provide feedback on the business. Google’s review policy requires that reviews provide meaningful content to share experiences, and without any text, this review does not fulfill that requirement. We ask that this review gets removed because of this policy.",2-2500000036960,Denied,11/5/2024,6
150Endri Dervishi,1,8/23/2024,,,Spam,10/29/2024,10/30/2024,Unclear and Repetitive Content,"The lack of any review text means that there is no content to evaluate or provide feedback on the business. Google’s review policy requires that reviews provide meaningful content to share experiences, and without any text, this review does not fulfill that requirement. We ask that this review gets removed because of this policy.",4-1569000036831,Denied,11/5/2024,6
151Hannah Anderson,1,7/23/2024,,,Already reported,12/30/1899,10/30/2024,Unclear and Repetitive Content,"The lack of any review text means that there is no content to evaluate or provide feedback on the business. Google’s review policy requires that reviews provide meaningful content to share experiences, and without any text, this review does not fulfill that requirement. We ask that this review gets removed because of this policy.",9-5052000037641,Denied,11/5/2024,6
152iDanz __,1,8/23/2024,,,Already reported,12/30/1899,10/30/2024,Unclear and Repetitive Content,"The lack of any review text means that there is no content to evaluate or provide feedback on the business. Google’s review policy requires that reviews provide meaningful content to share experiences, and without any text, this review does not fulfill that requirement. We ask that this review gets removed because of this policy.",3-1888000037485,Denied,11/5/2024,6
153Jen H,1,8/23/2024,,,Already reported,12/30/1899,10/30/2024,Unclear and Repetitive Content,"The lack of any review text means that there is no content to evaluate or provide feedback on the business. Google’s review policy requires that reviews provide meaningful content to share experiences, and without any text, this review does not fulfill that requirement. We ask that this review gets removed because of this policy.",9-0068000037830,Denied,11/5/2024,6
154lala,1,7/29/2024,,,Already reported,12/30/1899,10/30/2024,Unclear and Repetitive Content,"The lack of any review text means that there is no content to evaluate or provide feedback on the business. Google’s review policy requires that reviews provide meaningful content to share experiences, and without any text, this review does not fulfill that requirement. We ask that this review gets removed because of this policy.",9-8441000037550,Denied,11/8/2024,
155Mya Turner,1,9/23/2024,,,Already reported,12/30/1899,10/3/2024,Off-topic,"We have no way of showing that any of these individuals have ever lived at this property. Since no text is given, we cannot confirm or verify that they are actual tenants of the property, and therefore we ask that they be removed for being off-topic",7-0456000037268 & 8-7769000036891,Escalated,,
156Rachel Stigall,1,9/23/2024,,,Already reported,12/30/1899,10/3/2024,Off-topic,"We have no way of showing that any of these individuals have ever lived at this property. Since no text is given, we cannot confirm or verify that they are actual tenants of the property, and therefore we ask that they be removed for being off-topic",7-0456000037268 & 8-7769000036895,Escalated,,
157Sam,1,7/29/2024,,,Spam,10/29/2024,10/30/2024,Unclear and Repetitive Content,"The lack of any review text means that there is no content to evaluate or provide feedback on the business. Google’s review policy requires that reviews provide meaningful content to share experiences, and without any text, this review does not fulfill that requirement. We ask that this review gets removed because of this policy.",9-4617000037205,Denied,11/5/2024,6
158Saneep H,1,8/23/2024,,,Already reported,12/30/1899,10/30/2024,Unclear and Repetitive Content,"The lack of any review text means that there is no content to evaluate or provide feedback on the business. Google’s review policy requires that reviews provide meaningful content to share experiences, and without any text, this review does not fulfill that requirement. We ask that this review gets removed because of this policy.",3-3241000036869,Denied,11/5/2024,6
159Sheron Tonips,1,9/23/2024,,,Already reported,12/30/1899,10/3/2024,Off-topic,"We have no way of showing that any of these individuals have ever lived at this property. Since no text is given, we cannot confirm or verify that they are actual tenants of the property, and therefore we ask that they be removed for being off-topic",7-0456000037268 & 8-7769000036893,Escalated,,
160Stephanie Murillo,1,9/23/2024,,,Already reported,12/30/1899,10/3/2024,Off-topic,"We have no way of showing that any of these individuals have ever lived at this property. Since no text is given, we cannot confirm or verify that they are actual tenants of the property, and therefore we ask that they be removed for being off-topic",7-0456000037268 & 8-7769000036892,Escalated,,
161Vanesa Rio,1,7/23/2024,,,Already reported,12/30/1899,10/30/2024,Unclear and Repetitive Content,"The lack of any review text means that there is no content to evaluate or provide feedback on the business. Google’s review policy requires that reviews provide meaningful content to share experiences, and without any text, this review does not fulfill that requirement. We ask that this review gets removed because of this policy.",4-3240000037572,Denied,11/5/2024,6
162Victoria Regis,1,7/23/2024,,,Already reported,12/30/1899,10/29/2024,Unclear and Repetitive Content,"The lack of any review text means that there is no content to evaluate or provide feedback on the business. Google’s review policy requires that reviews provide meaningful content to share experiences, and without any text, this review does not fulfill that requirement.163We ask that this review gets removed because of this policy.",6-5373000037253 & 3-7487000037933,Denied,11/5/2024,7
164James Aaron (James Lamb),1,12/20/2024,No review text.,,Conflict of Interest,12/20/2024,1/3/2025,Offensive content,"The review contains harsh and unsubstantiated accusations against Barvin, labeling them as ""flat out thieves"" and describing their practices as ""disgusting"" and claiming they ""will steal your rent."" Such language is clearly provocative and attacks the reputation of the business without presenting verifiable facts or evidence to support these claims. This violates the guidelines that prevent content intended to disrespect or insult others. We ask that this review be removed because of this policy.",3-7641000037771,Denied,1/27/2025,17
165Harrison,1,12/18/2024,Don’t rent any apartments managed by this group the staff are so unresponsive. Apartment owners should look elsewhere for property management,,Conflict of Interest,12/20/2024,1/3/2025,Offensive content,"The review utilizes strong language that conveys a negative sentiment towards the property management group, suggesting that potential renters should avoid their services due to unresponsiveness. This type of sentiment, while based on experience, can be considered an attack on the management's reputation. It lacks constructive criticism and instead may provoke frustration without offering a balanced perspective. According to the Google Content Policy, content that attacks individuals or groups and is clearly provocative is not permitted. We ask that this review is removed because of this policy.",2-9340000037602,Denied,1/20/2025,17
166Josh Groesbeck,1,11/27/2024,No review text.,,Off Topic,11/27/2024,12/2/2024,Offensive content,"The review expresses extreme dissatisfaction with no specific explanation, which can reasonably cause others to feel extreme anger or disrespect. Such vague negativity does not contribute constructively to the perceptions of the business or service. We ask that this review is removed because of this policy.",8-1669000037723,Denied,12/19/2024,17
167Peter Woolman,1,10/28/2024,Horrible to work with. Kept my deposit without any notification as to why,,Not helpful,11/11/2024,11/18/2024,Misrepresentation,"The review claims that the business ""kept my deposit without any notification as to why,"" which may mislead potential customers regarding the business's practices without providing specific context or evidence. This kind of assertion can cause undue harm by distorting the business’s reputation and the quality of service it provides. There's an absence of details that could substantiate the claim, making it appear as a general accusation rather than a factual statement. We ask that this review is removed because of this policy.",5-3635000037347,Denied,12/3/2024,15
168Gearhead Guru “Rocket6706” Ken Coe racing,1,10/28/2024,I am no longer a renter due to a lack of security and grand theft.   The management change to Barvin created a lapse in mai tenancy and repair where the garage door for underground parking was left open with unsecured access.   My motorcycle was stolen from an assigned parking location with a fixed anchor and cable to the concrete floor.   Unacceptable.,,Off Topic,11/15/2024,11/18/2024,Misinformation,"The review includes claims about theft and security that may misrepresent the actual management situation, particularly around Barvin's responsibility for the security of the parking area. Such assertions could mislead potential renters about the safety of the property and the effectiveness of its management. We ask that this review is removed because of this policy.",8-4153000037483,Denied,12/3/2024,15
169Anne Scheid,1,10/28/2024,No review text.,,Spam,11/7/2024,11/11/2024,Unclear Content,"The absence of review text results in a lack of meaningful content, rendering it unclear and not useful for users seeking information. Content that lacks meaning dilutes the valuable information provided by Google Maps. This underscores the need for clear and informative reviews that help users make informed decisions about businesses.170 171We ask that this review is removed because of this policy.",2-0431000037865,Denied,11/17/2024,6
172Christian Rivera,3,10/28/2024,No review text.,,Spam,11/7/2024,11/14/2024,Unclear Content,"The absence of review text results in a lack of meaningful content, rendering it unclear and not useful for users seeking information. Content that lacks meaning dilutes the valuable information provided by Google Maps. This underscores the need for clear and informative reviews that help users make informed decisions about businesses.173 174We ask that this review is removed because of this policy.",9-7725000036846,Denied,11/17/2024,3
175Tobias Kurniawan,1,10/24/2024,No review text.,,Spam,12/31/1888,,,,,Deleted,,0
176Sarah Petrocchi,1,4/16/2024,Unresponsive and unhelpful management company,,Off Topic,11/14/2024,11/15/2024,Misinformation,"The review makes a broad claim that the management company is unresponsive and unhelpful without providing specific instances or evidence to support this assertion. Such vague statements can mislead potential residents regarding the management's capabilities and services. Without factual backing, this review can distort perceptions, leading to unwarranted negative reputations for the management company. We ask that this review is removed because of this policy.",6-0268000037614,Denied,11/29/2024,14
177Jimmy Zuraw,1,4/17/2024,These are the slimiest scummiest of people. They will go out of their way to damage a persons credit history by fraudulently charging a couple hundred dollars then sending it to a debt collector. They also have repeatedly been non-responsive to my attempts to contact them as well as failing to reply to the Better Business Bureau (BBB). If these people had any moral fiber they would rectify this issue.Barvin (Daniel Zambrano working at REVL Heights) has overcharged us for final utilities as well as charging us fraudulently for non-damages. Daniel himself admitted the charges looked too high (and has the power to change them) but refuses to do so. A formal consumer complaint has been filed with the TX Attorney General Office.,,Bullying or Harassment,11/7/2024,11/11/2024,Misinformation,"The review contains claims that may misrepresent the actions of the business and individual named Daniel Zambrano. The review contains several unverified claims about fraudulent activities regarding charges, specifically labeling the business and its employee as ""slimiest"" and ""scummiest,"" which undermines the credibility of the review. It alleges fraudulent charges and poor ethical behavior without providing clear evidence of these actions, leading to potential misinformation regarding their business practices. Such unsubstantiated claims can significantly harm the reputation of the business and its employees by distorting facts, which goes against guidelines promoting truthful representation. Therefore, we ask that this review is removed because of this policy. ",9-9778000037266,Denied,11/17/2024,6
178Kameron,1,1/8/2024,They can’t figure out how to mail a check and I had to drive an hour to make sure I got my deposit return check.,,Off Topic,11/14/2024,11/15/2024,Misinformation,"The review claims that the management is unable to mail a check, which may not accurately reflect the operational capabilities of the business. Such statements, if not based on verified experiences or evidence, can mislead potential residents about the apartment complex's reliability. This could unfairly influence people's perceptions and decisions regarding the property, impacting the reputation based on potentially incorrect information. We ask that this review is removed because of this policy.",7-4154000037650,Denied,11/29/2024,14
179Austin Brake,1,9/10/2023,I am a current resident at the Daphne Apartments. When I first moved in the property was managed by Asset Living and the office staff were friendly attentive and quickly implemented maintenance requests. Shortly after the owner switched management to Barvin.Things started to change about a year ago. I had a leak underneath the bathroom sink that took 3 weeks to repair. Also when they fixed a hole in the wall by the front door they disposed of the extra sheet rock in the kitchen sink which caused the garbage disposal to malfunction.They implemented a new parking permit system which requires the use of a specific app called Virtual Parking Permits which has severe limitations. Namely you cannot edit guest parking permits once they have been assigned and they automatically set for a 24-hour period. So if you have a visitor at 8:30pm on one day you wouldnt be able to assign a guest permit for a new visitor on the next day until the first one expires!I brought up this issue with the management and mentioned that the parking permit is difficult for me to use due to my Anxiety and Autism and requested an accommodation for my disability. I even provided a letter from my doctor confirming my diagnoses. Their lawyer responded saying that the documentation I provided wasnt specific enough to warrant an accommodation.I am now currently waiting on my washer unit to be repaired. I put in a maintenance request on Aug 24 followed up with the community manager on Aug 27. He said that they should have it repaired within a day or two. Still malfunctioning so I sent another follow up email on Sep 2. No response. It has been 16 days since I put in the initial request.Ive tried to give the new management a shot but they absolutely do not care about their residents. Everything they do/say is just to make themselves look better.I will definitely be looking at other options when my lease expires.,,Off Topic,11/14/2024,11/15/2024,Repetitive Content,"The review provided contains identical content to a previous review left by the same user for a property managed by Barvin, The Daphne. This repetition does not add new information or insights and violates Google’s policy on repetitive content, which aims to ensure that reviews represent distinct experiences. The identical nature of both reviews suggests an attempt to artificially amplify dissatisfaction without providing unique details in each instance. We ask that this review is removed because of this policy. ",8-2826000037702,Denied,11/29/2024,14
180Ann Tuggle,1,10/25/2023,Well you can add Park at Voss to Barvins slum properties although Park at Voss used to be nice. Not Now! Believe the reviews on Barvin. Terrible!,,Off Topic,11/14/2024,11/15/2024,Misrepresentation,"The review makes an unsubstantiated claim that ""Park at Voss used to be nice. Not Now!"" without providing specific details or evidence to qualify this statement. This vague assertion misrepresents the quality and status of the property. Such misleading information can unduly influence potential customers’ perceptions and decisions, violating the guideline against misleading representations or omissions. We ask that this review is removed because of this policy.",1-9304000037371,Denied,11/29/2024,14
181dcjun11 gmail,1,10/30/2021,No review text.,,Off Topic,11/11/2024,11/13/2024,Misinformation,"The review contains serious allegations regarding property safety and management, specifically claims about stolen packages, car break-ins, and insufficient safety measures. While these may reflect the reviewer’s experience, they potentially misrepresent the effectiveness of the property management and its measures for security. Such claims could lead to misinformation about the safety conditions of the property, which may not accurately represent the situation and could discourage prospective tenants based on exaggerated or unverified assertions. Therefore, this review may mislead others regarding the property’s actual conditions.182 183We ask that this review is removed because of this policy.",4-2527000036777,Removed,11/23/2024,10
184Chris Stuewer,1,8/18/2023,this is the worst management company I have ever experienced. I have repeatedly attempted to contact them about their Memorial Towers property but they refuse to call me back. My apartment has not had air conditioning for weeks and they have not fixed the problem yet. AWFUL company!,,Conflict of Interest,12/6/2024,12/10/2024,Misrepresentation,"The review expresses strong dissatisfaction with the management company and describes a specific issue regarding a lack of air conditioning. While the review reflects a personal experience, it does not provide factual evidence or detailed information about the claims made. This lack of substantiation for the complaints may mislead other users regarding the services provided by the management company, thus violating the misrepresentation policy. We ask that this review be removed because of this policy.",7-0894000037898,Removed,,
185Ace Rothstein,1,8/14/2023,No review text.,,Spam,12/6/2024,12/10/2024,Unclear Content,"The absence of review text results in a lack of meaningful content, rendering it unclear and not useful for users seeking information. Content that lacks meaning dilutes the valuable information provided by Google Maps. This underscores the need for clear and informative reviews that help users make informed decisions about businesses. We ask that this review is removed because of this policy.",4-9951000037145,Denied,1/7/2025,28
186Lakeshia Pickett,1,8/11/2023,Barvin is Absolutely one of the worse property management companies that exist. In addition to the numerous complaint by residents at the Elan/Revl Crocket row in Ft. Worth TX regarding living conditions & non-working amenities at the complex the Property management Barvin itself disregards direct inquiries made to the property management company. I have attempted to contact Barvin directly on numerous attempts by leaving voicemail to discuss certain concerns. Not once has Barvin Acknowledge or Attempted to reached out nor have a representor from the onsite office contact me. Terrible representation of management. I would give this 0/negative starts if possible.,,Conflict of Interest,12/6/2024,12/10/2024,Offensive content,"The review describes negative experiences in a manner that is clearly derogatory and lacks respect for the property management company. While users are allowed to express dissatisfaction, the language employed appears deliberately provocative and could be perceived as an attempt to attack the business rather than provide constructive criticism. We ask that this review be removed because of this policy.",4-2764000037868,Denied,1/7/2025,28
187Sydney,1,3/22/2023,Soap factory apartments in San Antonio  under Barvin. Barvin decided to hire Stacy Cabrera who is known for doing probaion for fraud at lackland airforce base housing. This is how she lets you rent and move in to your “new” apartment. There was mold in the AC and Windows it could potentially be black mold will update when city inspects these apartments,,Conflict of Interest,12/6/2024,12/10/2024,Misinformation,"The review contains potentially misleading claims about the presence of mold in the apartments, specifically referencing ""black mold."" Such health-related assertions can cause significant harm and spread fear without proper verification or evidence. Additionally, the mention of a specific individual, Stacy Cabrera, seems to imply wrongdoing or unethical behavior without substantiating the claim with credible sources. This is indicative of misinformation regarding the quality and safety of the living conditions at the apartments. We ask that this review is removed because of this policy.",8-6826000037727,Denied,1/7/2025,28
188Lisa Rapolla,1,1/24/2023,This by far was the worst place i ever lived in my life. WITH MOLD  These apartments are RAT infested  ROACH infested and the apartments all have mold AND LEAKS.I wanted to move out the day very day i moved in but i was already stuck in a lease.They dont pick up the trash everyday THATS WHY WE ARE INFESTED THEY IGNORED EVERITHING!! THEY NOT TAKE THIS SERIOUS.The hot water is always messed up or some days you dont even get water. They take forever to fix anything . I repeat DO NOT MOVE HERE!  I would give 0 rating if i could.I PUT POISON FOR THE RATS BECAUSE THEY DONT CARE AND THEY CLEAN THE MOLD WITH CLOROX THIS IS NOT A SOLUTION !!,,Off Topic,12/6/2024,12/10/2024,Misinformation,"The review contains claims regarding health and living conditions, such as mold, rat infestations, and issues with hot water, without any verifiable evidence to support these allegations. Such misinformation about health and living conditions can significantly harm potential renters and negatively influence public perception of the property. The spread of misleading health information violates Google's policy against posting harmful content that may mislead users. We ask that this review is removed because of this policy.",3-1335000037828,Denied,1/7/2025,28
189Emily M,1,1/23/2023,Avoid. I broke my lease (and paid 4 months rent to do so). This sketchy company is now attempting to charge me further fees for a vacant apartment. They are unresponsive over email and talk in circles over the phone. Do yourself a favor and rent elsewhere.**Thanks for your reply but there is no confusion on my end and I have already emailed you over 10 times. I cant say that Im surprised your fastest response came when I posted a review - if only you provided this level of service in private communications. Sigh.**,,Conflict of Interest,12/6/2024,12/10/2024,Offensive content,"The review contains unsubstantiated allegations about the company's practices, suggesting they are ""sketchy"" and unresponsive. This type of content can be viewed as deliberately provocative and can potentially mislead users about the quality of the business. The review criticizes the company's communication while implying unethical behavior without providing substantiated evidence. This falls under offensive content guidelines, which Google does not allow. We ask that this review is removed because of this policy.",2-1266000037896,Denied,1/7/2025,28
190Ken Nehmzow,1,12/27/2022,Add Memorial Towers to the Barvin slum collection. They literally took away amenities with no plans to restore them. No pool empty - looks like a toilet. No gym or landscaping either.  Eric seems to be pocketing the profits.,,Conflict of Interest,12/6/2024,12/10/2024,Misrepresentation,"The review contains misleading statements about the conditions and amenities of the Barvin-managed Memorial Towers. The claims that there are no plans to restore amenities, such as the pool and gym, combined with a derogatory comparison of the property to a toilet, distort the actual situation, which can mislead potential residents. This falls under the Misrepresentation policy, as it distorts facts that could affect user decision-making. We ask that this review is removed because of this policy.",2-4846000038086,Denied,1/7/2025,28
191Sophia Antrim,1,10/7/2022,AVOID at all costs. I rented an apartment at their location called The Daphne and have never experienced such a poorly run company. Their office staff changes monthly so they never know their own policies. My apartment was infested with roaches to the point that it was uninhabitable. They were crawling up the walls through cracks in the foundation and swarming the carpets like an ocean. Avoid wasting your time and money trying to work with Barvin in any capacity. Ive reported them to the better business bureau and hope others do the same if they have also been treated as poorly as I have.,,Off Topic,12/6/2024,12/10/2024,Misinformation,"The review contains exaggerated claims about infestation and operational issues that may mislead potential renters about the quality of service provided by Barvin. Specifically, the assertion that the apartment was ""infested with roaches to the point that it was uninhabitable"" without supporting evidence may convey false or misleading information. This would fall under the category of Misinformation as it could significantly harm the reputation of the business. We ask that this review be removed because of this policy.",8-2138000037579,Denied,1/7/2025,28
192Dose of Realete,1,9/28/2022,Barvin is the worst as a whole,,Off Topic,12/6/2024,12/10/2024,Offensive content,"The review ""Barvin is the worst as a whole"" contains a clearly negative and provocative statement about the business. It is disrespectful to the entity without providing constructive feedback or context, which does not meet the guidelines for acceptable content on Google Maps. Such content is intended to provoke a negative reaction rather than to convey a useful experience or review. We ask that this review is removed because of this policy.",3-0056000037598,Removed,1/7/2025,28
193Odester Whitiker,1,8/25/2022,Ok I wanted to wait to write a review since we had a few issues during our stay. Ive reviewed the actual apartments at Los Altos Trinity Green however the most recent management company is Barvin. They took over on our last month of our lease and today was a nightmare.  It has to do with an incorrect final bill.June 2022- Decided not to renew our lease and moved out on June 27 with proper notice on file. During this time another management company took over and they were Barvin Community management. We signed our final paperwork and was told nothing else needed.August 2022- We received a notice from Barvin saying we owed $1498. Keep in mind weve never received any final bill until now although we were not expecting much but maybe water bill or trash. Obviously we called to find out what this was for. I talked to Christian at billing and he advised he showed rent wasnt paid for June. I advised it was a mistake and provided the confirmation # from their online portal Clickpay as well as proof it was taken out of our bank account. Unfortunately I had to talk with three supervisors and the last supervisor advised that it looked like were double billed on their end. What I thought would be an easy call since we have proof we paid but it has been horrible.Apparently Barvin isnt painted in a good light and I can now see why. I hope this doesnt go on too long as we have always paid our rent on time and never missed a payment in three years. Just cant believe we have to do all the work to prove our money was taken.Good thing we keep all of our records. Be careful if you move out. I will definitely make an update on this review.,,Conflict of Interest,12/6/2024,12/10/2024,Misrepresentation,"The review details a specific complaint about the billing processes of Barvin, the management company, suggesting that there was a mistake related to the final bill after moving out. However, the issue seems to involve a misunderstanding or miscommunication rather than misrepresentation of the service itself. This narrative implies a conflict that may distort or omit relevant facts about the management's operational processes, influencing potential renters' decision-making inappropriately. Complainants should aim for constructive feedback rather than misleading claims. We ask that this review be removed because of this policy.",7-3792000037185,Denied,1/7/2025,28
194Gabriela G,1,8/16/2022,Barvin couldnt be a worse management firm. I live at the Grove at White Oak and in the year Ive lived there there has been 4 property managers. The last one quit 3 months ago so now the property is manager-less and the only person working the front desk is one leasing agent. Anyways while my lease was coming to an end I didnt receive a renewal notice until 23 DAYS before my lease was up. Very unprofessional. In the renewal notice they were going to raise my rent by $350!! These apartments arent nice enough to be paying $1550 a month. At that rate you can live at a much nicer place. If they would’ve notified me 60 days before my lease was up I would’ve had plenty of time to look for a new place. Now I am rushed to look for a new place in 23 days and they want to charge me an additional $200 on top my months rate because I am staying an extra month while I try and find a new place? Plus the propertys office is always locked or closed so how am I supposed to talk to the office if no one is ever there. Don’t ever live at any properties managed by Barvin. Absolute worse.,,Conflict of Interest,12/10/2024,12/10/2024,Misrepresentation,"The review presents several potentially misleading statements about Barvin's management and the properties it manages. It contains unverified claims regarding the frequency of property managers, issues with office accessibility, and the specifics of lease renewal notices. Such claims could distort the understanding of Barvin's service quality and reputation, violating the policy against misleading information. The review misrepresents the situation by omitting context or failing to provide evidence of these claims. We ask that this review be removed because of this policy.",4-2515000037865,Denied,1/8/2025,29
195Morgan Karakadze,1,7/27/2022,Quite literally the worst management company I have ever dealt with in my life. Do NOT rent under them I lived at the old Elan Heights which they changed the name to Heights at Woodland Park and now Revl Heights. It’s rebranding in an attempt to hide bad reviews. Never heard back from the company regarding my concerns while I lived there. It’s so unsafe and the grounds are disgusting. I could go on and on.. just stay far away from this company trust me.,,Bullying or Harassment,12/10/2024,12/18/2024,Harassment,"The review contains repetitive negative statements that could be construed as an attack on the management company, including unverified claims about safety and sanitation. This can incite fear and discontent among potential renters without substantiating evidence. Reviews on Google Maps should not encourage others to harass or spread negativity about a business based solely on personal dissatisfaction. We ask that this review is removed because of this policy.",0-7522000037288,Denied,1/22/2025,35
196chanel thomas,1,7/21/2022,The Daphne by the Medical Center next to NRG. Dont move here,,Off Topic,12/10/2024,12/18/2024,Off-topic,"The review does not provide specific details or constructive feedback related to the experiences at the location, and instead, it consists of a vague assertion advising against moving to a place. This lack of substance does not align with the requirement of providing content that is directly relevant to the business or location. Therefore, it falls under the off-topic policy. We ask that this review is removed because of this policy.",8-3320000037928,Denied,1/22/2025,35
197Lisa Ra,1,7/17/2022,I called a lot of times because I have leaks and issues in the apartment for months they never replay me never call me  they ignore all my claims plus I did claim because people in the swimming pool with loud loud music! I can’t rest is terrible  is very bad and I did my claim and the only told me was  I’m so sorry ! But never take actions in the situation this is not a quite community !! Is very bad and no one respect no one!,,Off Topic,12/10/2024,12/18/2024,Off-topic,"The review primarily recounts personal grievances regarding maintenance and noise issues, and does not specifically discuss the services or experiences directly related to the business itself. This content falls under the guidelines for off-topic content as it strays from providing a focused experience related to the business in question. We ask that this review be removed because of this policy.",7-0915000037519,Denied,1/12/2025,25
198Axeish Guy,1,5/31/2022,Now they are trying their luck in San Antonio took Rivera on Broadway  last month and I can say I am not the only resident who is suffering the downhill.,,Off Topic,12/10/2024,12/18/2024,Off-topic,"The review does not pertain to a specific experience at a business or service, instead it contains a general comment that lacks clarity regarding the specific context and location being referred to. This can be seen as general political or social commentary which violates the off-topic guidelines established in the Google Content Policy. We ask that this review is removed because of this policy.",0-9741000037916,Denied,1/16/2025,29
199Janette Lindner,1,5/20/2022,Was extremely happy here until management changed from Greystar to Barvin. Surprise fees less maintenance of common areas increase in crime/thefts are a few experiences to highlight. There are other good choices in the area to consider.,,Conflict of Interest,12/10/2024,12/18/2024,Misrepresentation,"The review provides an account that may mislead potential residents by emphasizing negative aspects such as ""surprise fees,"" ""less maintenance,"" and an ""increase in crime/thefts"" without substantiating these claims or providing context. This can distort the perception of the management change from Greystar to Barvin, impacting users' decision-making. Such misleading information falls under the misrepresentation policy, which aims to preserve the quality and accuracy of information on Google Maps. We ask that this review be removed because of this policy.",3-6485000037577,Denied,1/9/2025,22
200Anthony Cianciulli,1,5/10/2022,Like the last few comments I too reside at Elan Heights and watched the transition of power from Greystar to Barvin. It has been an absolute nightmare. How investment groups like this are able to not only buy but manage $100 million properties is beyond me. Its negligent and someone is going to get hurt by your greed. Weve had men roaming the complex with handguns stealing cars tires catalytic converters and now we know someone is subletting their apartment on AirBnB letting strangers enter the property under your managements nose. AND when this was brought to their attention nothing was done. You and your investors will pay the price whether its through a legal remedy removal of this specific asset from your portfolio or the inability to fill this once beautiful property. Your pockets are going to hurt. Think twice before choosing to invest with Barvin.,,Bullying or Harassment,12/10/2024,12/18/2024,Offensive content,"The review contains unsubstantiated allegations directed at Barvin, accusing them of negligence and criminal behavior related to security issues within the apartment complex. Specifically, phrases such as ""you and your investors will pay the price"" imply threats and are intended to provoke strong emotional reactions. Such content that attacks or insults others is considered offensive. We ask that this review be removed because of this policy.",6-1753000037580,Denied,1/22/2025,35
201Adam Dinitz,1,4/19/2022,Barvin is a nightmare!!! I resided at Elan Heights until Barvin took over. They let the security lapse things remained broken for months building got noticeably dirtier in a short amount of time. Trucks stolen pool filthy gym equipment broken are just the beginning of the list. Management will promise up and down they will fix everything and nothing happens. Stay far away from any property managed by this company!,,Conflict of Interest,12/10/2024,12/18/2024,Misinformation,"The review contains multiple unverified claims about Barvin's management, including allegations of security lapses, stolen trucks, and broken gym equipment. These statements lack proper verification and may mislead potential tenants about the safety and quality of the properties managed by Barvin. This could cause significant harm to the reputation of the business. Furthermore, the review is presented in a manner that can be interpreted as a generalized attack rather than constructive feedback about a specific experience. We ask that this review is removed because of this policy.",5-3104000038095,Denied,1/22/2025,35
202Haley Malone,1,4/19/2022,I am a resident of Elan Heights entering my 2nd year of residency here. Upon Barvin Management taking over things have gone drastically downhill in terms of quality with the apartment complex.- I didnt get my new lease options until less than 30 days from my move-out date and had to ask office staff 3x and then eventually emailed Barvin directly over a 3-week period-They have gotten rid of security in the parking garage and instead have HPD randomly park their cars in the front of the parking garage as some sore of deterrent that does not work- Community members constantly complain about the pool not being clean & grills not working and there have not been any fixes- The office staff are not friendly at all and tend to give very rude and vague responses- They do not community with residents via email AT ALL: no updates on when elevators go down no update on the construction outside no update on the perpetually broken gate- They made us get rid of our welcome mats for a one-time carpet cleaning service despite the hallways smelling awful all the time- The list could go on and onIt is disappointing to see people who have lived here 3-5 years wanting to immediately leave and not re-new their lease simply because this management company publicly does not care about their residents or the property itself. I will NOT be renewing next year and I am extremely disappointed because this property was amazing until December when the switch occurred.,,Conflict of Interest,12/18/2024,12/23/2024,Off-topic,"The review contains general complaints and grievances about management practices and conditions at the apartment complex, which do not directly address the specific experiences related to the business or service, nor do they provide constructive feedback relevant to potential new residents. This falls under the category of off-topic content as it addresses broader issues rather than experiences tied to a specific location. We ask that this review is removed because of this policy.",7-0892000037994,Denied,1/22/2025,30
203Ross Miller,1,4/10/2022,I live at Elan heights and this place is a dump  everything is always dirty and disgusting.  Management does nothing about complaints.  The pool is green and has dirt everywhere as you can see from pictures.  Cars are stolen from the parking lot . Etc etc etc,,Off Topic,12/10/2024,12/18/2024,Misinformation,"The review contains several exaggerated claims regarding cleanliness and safety that may not accurately represent the actual conditions at the location. Phrases like ""everything is always dirty and disgusting"" and ""cars are stolen from the parking lot"" may mislead potential residents about the property. Such misleading statements can cause significant harm to the business's reputation and misinform future customers, violating the Misinformation policy. We ask that this review be removed because of this policy.",9-8648000037604,Denied,1/22/2025,35
204Syteanna Reed,1,2/2/2022,I am a resident at the Chateaux Dupre and it is horrible. The entire complex is rickety and old and looks as if it hasn’t been properly up kept in years. Plumbing is absolutely AWFUL and clogs up every other week as well as the shower water is unreasonably hot at least 100 degrees,,Off Topic,12/17/2024,12/23/2024,Misrepresentation,"The review provides misleading information regarding the quality and maintenance of the Chateaux Dupre complex. The claim that the plumbing is ""absolutely AWFUL"" and that shower water temperature reaches ""unreasonably hot at least 100 degrees"" could distort the perception of potential residents and misrepresent the service quality. Such statements find placement under the misrepresentation policy because they can significantly impact user decision-making without verifiable evidence. We ask that this review be removed because of this policy.",9-4041000037386,Denied,1/12/2025,20
205Lisa Street,1,12/28/2021,Im a resident at Elan Heights recently under Barvin property ownership. The transition between previous property owners was poor. For two payment periods now residents do not have a proper functioning electronic payment portal and payment is required through cashiers check only which is extremely inconvenient (and costly in bank fees). Communication between office manager and residents have been spotty at best. Theres no operating phone number to reach staff. At least 10 attempts to call went to disconnected phone services utilizing 3 phone numbers. Two emails requesting information on payment processing and balance has still gone unanswered after a full business day. I had to go down to the office whith a sheet of paper and a pen to get information twice because management emails about payment process did not reach all residents. I polled some of my neighbors to confirm communication problems. Staff are just as frazzled as residents about the whole situation. I pay luxury prices for my apartment and yet it feels as if we are operating in the 1990s.,,Conflict of Interest,12/17/2024,12/23/2024,Unclear Content,"The review provides a detailed account of the reviewer's experience but is largely based on broader operational complaints about the property management rather than direct experiences related to the service or quality of the apartment itself. This drifts into vague grievances which could dilute useful information, especially due to its generalized nature involving multiple aspects of management rather than specific incidents. Additionally, the review includes anecdotal references to polling neighbors, which complicates its focus on the reviewer's individual experience. We ask that this review is removed because of this policy.",5-8579000038188,Denied,1/22/2025,30
206Leslie Ukandu,2,12/24/2021,No review text.,,Off Topic,12/17/2024,12/23/2024,Off-topic,"The review appears to lack specific details or context regarding a particular experience related to the business. Instead, it uses vague terms such as ""Negative,"" ""Responsiveness,"" ""Quality,"" ""Professionalism,"" and ""Value"" without elaboration, failing to provide meaningful feedback or relevant information about the service or product. This falls under the off-topic guidelines as it does not directly address the business's offerings in a constructive way. We ask that this review is removed because of this policy.",5-5936000037179,Denied,1/22/2025,30
207Sri R,1,10/5/2021,No review text.,,Spam,12/17/2024,12/23/2024,Unclear Content,"The absence of review text results in a lack of meaningful content, rendering it unclear and not useful for users seeking information. Content that lacks meaning dilutes the valuable information provided by Google Maps. This underscores the need for clear and informative reviews that help users make informed decisions about businesses. We ask that this review is removed because of this policy.",6-0828000037411,Denied,1/15/2025,20
208Jessica Ringeisen,1,6/7/2021,Lived in my community for 6 years under 3 or 4 different management companies. Barvin was so bad I finally moved out. Office staff would just close up the office or not come in at all some days. Rarely answered the phone or emails.,,Conflict of Interest,12/17/2024,12/23/2024,Misrepresentation,"The review contains negative assertions regarding the quality of service provided by Barvin, specifically mentioning the office staff's lack of responsiveness and professionalism. These statements may be misleading as they do not provide a complete account or context of the reviewer's experience, which can distort consumer perceptions of Barvin's overall service quality. This falls under misrepresentation as it potentially impacts users' decision-making based on incomplete or biased information. We ask that this review be removed because of this policy.",7-5354000037814,Denied,1/22/2025,30
209Konner Fischer,1,4/7/2021,Horrible experience I dont reccomend these guys to anyone. In fact just stay away entirely.,,Off Topic,12/17/2024,12/23/2024,Offensive content,"The review contains the phrase ""Horrible experience"" and ""stay away entirely,"" which is likely to attack the individuals or group associated with the business. While expressing a negative experience is permitted, the tone is excessively harsh and derogatory, which aligns with offensive content guidelines as it could cause extreme anger or insult. We ask that this review be removed because of this policy.",8-0806000037729,Denied,1/21/2025,29
210Fitz,1,4/7/2021,No review text.,,Off Topic,12/17/2024,12/23/2024,Misrepresentation,"The review suggests negative evaluations of ""quality"" and ""professionalism"" without specific details or context, which can misrepresent the actual experiences of other users at the business. Such vague claims could mislead potential customers about the quality of the service offered and distort their decision-making process. This aligns with the content policy against false or misleading accounts regarding the quality of goods or services. We ask that this review be removed because of this policy.",0-6968000037959,Denied,1/22/2025,30
211Benjamin Jones,1,1/7/2025,It is unfortunate because I actually really enjoyed the living space but dealing with management has been a less than desirable experience. The response times are slow for maintenance and for inquiries. They replaced some drywall where some plumbing was installed for a washer and they sprayed drywall compound on our bed sheets and carpet and never came back to clean it. We found a better place to stay after some headaches thinking it would be over but after we left on our move out date we were continued to be charged rent and utilities after we moved out because they chose to put a gap in between move in dates with the next tenant. ultimately leaving with a $200 cleaning charge after spending the weekend cleaning the apt we stayed at for 3 months. If you have a better experience with management its a sweet place to be.,,Conflict of Interest,1/9/2025,1/21/2025,Misrepresentation,"The review presents a narrative that implies a significant failure on the management's part regarding responsiveness and cleanliness, which could mislead potential residents without sufficient context on the reviewers own experiences. The claims made may not accurately reflect the consistent quality of the services provided, as they are based on personal dissatisfaction rather than objective criteria. We ask that this review be removed because of this policy.",9-2934000037614,Denied,1/23/2025,2
212Alex Shearer,1,12/31/2024,No review text.,,Spam,1/6/2025,1/21/2025,Unclear Content,"Similar to the first review, there is no content provided, rendering it off-topic and uninformative regarding the services or experiences of the reviewer. We ask that this review be removed because of this policy.",8-1658000038176,Denied,1/24/2025,3
213firstName lastName,1,12/23/2024,"DO NOT LIVE HERE: just so you (the consumer/potential resident) are aware the 5 star reviews are not telling the full truth. While I am not discounting good one-time experiences. I am warning those who plan to live here, you are not getting the value you desire for your hard earned money. Move into a complex managed by Axiom Properties instead. They are amazing. Please, at least consider this, do not give your money to Redstone Residential. Please.",,Conflict of Interest,1/6/2025,1/21/2025,Fake engagement,"The review claims that other positive reviews are not telling the full truth, which suggests an intent to manipulate perceptions of the business and create distrust without providing legitimate personal experience or evidence. This raises concerns regarding the authenticity of the engagement. We ask that this review be removed because of this policy.",5-0253000038594,Removed,1/24/2025,3
214Chloe Hunter,1,12/3/2024,DO NOT LIVE HERE. This management company is the biggest SCAM. They steal your money when you move out claiming that you failed every single thing on your cleaning checkout sheet. We cleaned the apartment until it was practically spotless and did everything on their list but they charged us outrageous fees from our security deposit for 4.5 hours of hired cleaning. And when you try to contact them about it over call or text they won’t reply to you AT ALL. The entire time we lived here they never answered calls/texts. We tried contacting them for months after moving out about how they took almost our entire security deposit to clean the apartment that we already thoroughly cleaned and they never once responded to calls or messages.Additionally the apartments carpets were in terrible condition. I went above and beyond by vacuuming and cleaning every inch (on my knees picking up any missed motes of dust or lint) yet the state of the carpets was a reflection of the complexs overall neglect. Its frustrating to pay for cleaning ($200 cleaning + $100 for a “carpet cleaning fee” and I bet they did not clean those carpets) when the management doesnt maintain the property properly and they most likely did not even clean that place (let alone hire someone for 4.5 hours to clean it) because it definitely wasn’t cleaned fully when we moved in.They even sent us photos of our “failed cleaning” and it was pretty much just pictures of some dust that got missed 😂 it doesn’t take 4.5 hours to clean that. Plus they claimed there was animal hair and we didn’t even have a pet. The other things they had in the photos were stains that have been there for years—inside the oven and their stained countertops.Again do not live here! The pickleball court and gym may be appealing but I have never dealt with worse management who have taken advantage of me like this.,,Bullying or Harassment,12/3/2024,12/10/2024,Misrepresentation,"The review presents misleading information regarding the management's practices and the condition of the apartment. While the reviewer describes their negative experiences, there are claims about outrageous fees and failed cleaning standards that may distort the actual service provided. The review includes broad allegations of scam behavior without substantiated evidence to support each claim, which can mislead potential renters about the integrity and service quality of the management. We ask that this review is removed because of this policy.",0-9914000037522,Denied,1/7/2025,28
215Katherine Gregory,1,11/11/2024,No review text.,,,,,No appeal,,,Deleted,11/11/2024,
216Jacob Pawlowski,1,10/10/2024,Our experience has been subpar. All of the construction and renovation has put a damper on our experience. The main complaint is the parking situation. We almost never have space to park in front of our apartment! Some of the spots are occupied by cars without a sticker. The most annoying part is we are paying for parking that we cannot use. Please fix this annoying issue.,,Off Topic,11/14/2024,11/14/2024,Off-topic,"The review centers on personal grievances related to parking and construction, lacking substantial feedback directly related to the business or service provided. It does not constructively inform other users about the quality of service, which is essential for Google Maps reviews. Instead, it focuses on an individual's specific circumstance, thereby deviating from providing relevant and useful insights about the service experience. Additionally, it is the user's only review, which may suggest that it does not represent a general trend or a comprehensive understanding of the business. We ask that this review is removed because of this policy.",4-5356000037738,Denied,11/26/2024,12
217Logan Ballard,2,10/8/2024,For a first apartment these are pretty small but nice enough. That said they are definitely not worth what they charge. We recently moved into a two bedroom apartment at a different complex that is significantly cheaper than what campus courtyard charges for a one bedroom.There is also little to no ventilation so they make you leave the window open all winter long. In the summer it gets super hot and our air conditioning unit was always insanely loud so that was fun.They took out a hundred dollars from our deposit for “carpet cleaning” which is just routine maintenance that they never told us was our responsibility. We also spent hours and hours cleaning the place top to bottom and they took another $50 out for “additional cleaning”. When we asked about specifics they couldn’t give a response.The management changes all the time so it’s hit or miss. We had some good experiences and some less great.I can also confirm what has been said about the gift card giveaway and the five star reviews.,,Off Topic,11/13/2024,11/14/2024,Misrepresentation,"The review includes potentially misleading claims about the management practices and charges related to apartment maintenance, such as the ""carpet cleaning"" fee and “additional cleaning” costs without proper notification. Additionally, allegations about the management’s inconsistency and the mention of incentivized fake reviews could distort the perception of the property, thereby misleading prospective tenants regarding their expectations. These claims, if unfounded or exaggerated, could influence user decision-making based on misinformation. We ask that this review is removed because of this policy.",7-0299000037417,Denied,11/27/2024,13
218Jeremy Kerby,1,10/2/2024,No review text.,,Spam,10/3/2024,10/31/2024,Unclear Content,"The review in question does not contain any text, making it completely unclear and devoid of meaning. Google Maps does not allow the posting of unclear content as it dilutes the useful information provided to users. A review lacking content cannot inform other users about the experience associated with the business, thus violating the guidelines set forth.219We ask that this review gets removed because of this policy.",8-7060000037463,Denied,11/6/2024,6
220Tyler Posegate,1,9/23/2024,Completely honest review. I wouldnt recommend this place. DONT live here youll end up regretting it. We have lived here for around 2 years and had several ups and downs. One of the things to watch out for is reviews of 5 stars with no explanation or vague explanation. They did a gift card giveaway awhile back and people flooded the reviews with 5 stars because they wanted to get the gift card. DONT expect your deposit back! We cleaned our apartment for several hours due to other reviews talking about this exact same thing. we washed all the walls by hand we vacuumed the carpet washed the doors windows and everything that was on the list they gave us. They claimed it needed 2.75 hours of cleaning besides the $100 for the carpet cleaning that I did know about when signing the lease. I almost bet that the apartment was just turned around to the next resident with nothing done because when we moved in the apartment was dirty in some areas already. After getting the list from the office that said what needed cleaned I emailed with pictures showing proof that some of the things listed were incorrect or that it was like that when we moved in. I never got any response back so that seems shady on their part. You cant get ahold of the office over the phone it always goes to voicemail which happens to always be full. I tried this several times and never had any luck which is very annoying not to mention office hours are all over the place. Several days they wont have people in the office or they happen to not be there because they left early. The AC units have a hard time keeping up during the summer. With it being around 85 or 90 degrees getting the apartment below 75 was very difficult. We closed all the blinds and tried to keep the sunlight out as much as possible. We had a big issue with our heat the first winter. The heat was on but the temperature in the apartment was 58 degrees. We had maintenance come out and they said it was because we had 3 outside walls and thats just how it was going to be. Due to them saying this I went out and bought 2 space heaters to try and bring the temperature up. I ended up contacting maintenance again to get this resolved and eventually got someone who knew how to fix it. DONT trust maintenance while youre out of town!! We had maintenance come while we were out of town to put the new washer and dryer into the 2 bedroom apartment. They left the door wide open for several hours and never came back.(Attached pics with timestamp) This was insane because we were out of town for a couple days and the door would have been left wide open if not for some friends of ours living in the complex. I think its common courtesy to close the door and lock it back up when youre done entering or working in the apartment. One of the last things I had issues with is the plowing of the parking lot. They are very bad at keeping the parking lot clear. They will wait a week or more after it snows when all the snow is already packed down and in big ruts throughout the parking lot. The parking lot will be super slick and when they come to plow it barely looks like it was touched. I have seen emails for places nicer than here for a better price and I would say to go with one of those places over here.EDIT:After we have finally finished up with everything for move out I am confident that when people ask me how living here is I tell them to find somewhere different at all costs! Even if its Facebook people asking on a public site or just people I overhear talking about this place. I have had people that I went to school with get married and asked about living at this complex. I told them to look elsewhere. People who I know or somewhat know asking about this place as they are getting ready to be married I also steer away from here.GOOD Things:-The new washer and dryer they put into the 2bd apartments-Somewhat close to campus-we left our keys out of town and maintenance came and let us into our apartment.,,Off Topic,9/16/2024,10/31/2024,Misinformation,"The review contains several claims about the apartment complex, such as misleading experiences regarding cleanliness, maintenance issues, and general resident satisfaction that do not reflect the actual standards and practices of our management. It presents a narrative that misrepresents the services and conditions provided, which can mislead prospective tenants. Moreover, the mention of a promotional review event has been amplified to imply that all positive reviews lack credibility, which further skews the true nature of our community feedback and violates the guidelines against misinformation.221We ask that this review gets removed because of this policy.",4-2533000037291,Denied,11/5/2024,5
222Kylie Mansfield,3,9/10/2024,Our move-in experience wasn’t terrible but I wouldn’t say it was great either. We were under the impression that parking would be assigned and with us needing to charge an electric vehicle from the outlet by our front door it’s not ideal if someone is parking in the spot right in front of our apartment. We also rented a furnished apartment and on our move in day we walked into an apartment with no couch or bed. Thankfully we got the bed later that evening and the couch the next day.,,Off Topic,9/16/2024,10/31/2024,Misrepresentation,"The review presents a misleading account of the situation related to the move-in experience at the apartment. It focuses on the expectation versus reality regarding the assigned parking and the absence of essential furniture (couch and bed) upon moving in. While it touches on genuine frustrations, the way these issues are presented may distort the overall quality and description of the service provided by the business. Such distortion could mislead prospective tenants about the reality of the rental property, violating Google's policy against misrepresentation.223We ask that this review gets removed because of this policy.",8-3228000037150,Denied,11/5/2024,5
224Emma Tart,1,9/1/2024,Despite all of the other disappointing aspects of this place I want to mention one thing in particular. In order to move to a new place we needed a certain form (4 simple yes/no questions) to be filled out by management. After 2 months of pursuing them to fill this out and no response I finally get ahold of Mike and get some excuses about how the internet is broken their PDF editing software is broken AND their printer is broken. He also said they hadn’t received a single email from our new place even though it was confirmed that the place had been sending multiple emails & leaving voicemails for weeks. The management here does NOT seem to care about their tenants and will avoid you and lie. Beyond disappointed with our experience living here.,,Off Topic,9/16/2024,10/31/2024,Misinformation,"The review contains claims regarding the management's failure to respond and excuses about technical issues with email and software without providing verifiable evidence to support these assertions. Such statements contribute to misinformation as they may mislead potential customers about the reliability and accountability of the management, impacting the decision-making process based on distorted or unverified information. We ask that this review gets removed because of this policy.",8-5504000037105,Denied,11/5/2024,5
225Marcus Tart,1,9/1/2024,When we moved in the apartment was a mess it did not seem like management had assured cleanliness of any sort. Many different things were broken or stained. Management is almost impossible to get ahold of. They are never in the office during their 4 hours a day of office hours and almost never answer the phone. When we were trying to move somewhere else we needed something from them and it took MONTHS of calling and emails to get it. We had to call someone higher up in the property management company to even get it as well. Very dissatisfied in the experience we had here. They require you to leave your window open a crack year round to prevent mold because there is no central air of any kind. We still had issues with mold. Do not live here.,,Off Topic,9/16/2024,10/31/2024,Misinformation,"The review presents several claims about the management of the apartment that may be exaggerated or misleading. For instance, the assertion that management is ""almost impossible to get ahold of"" and that it took ""MONTHS of calling and emails"" may not reflect an accurate account of normal operational challenges and could mislead potential renters. The review includes alarming statements about mold issues and cleanliness without providing complete context, which could unjustly harm the reputation of the property management. This distortion of facts violates Google's Misinformation policy.226We ask that this review gets removed because of this policy.",4-6281000037979,Denied,11/5/2024,5
227Maryna Quinones,1,8/31/2024,All I’m going to say is that the management is impossible reach. It is very frustrating,,Off Topic,9/16/2024,10/31/2024,Misinformation,"The review expresses frustration about the management being ""impossible to reach,"" which suggests a service problem but lacks specific evidence or details. This vague assertion can mislead potential customers by suggesting that the management is entirely unapproachable without providing context or any attempts made to contact them. This can distort the perception of the business's customer service quality, which violates the misinformation policy that aims to prevent the spread of misleading information.228We ask that this review gets removed because of this policy.",0-7700000037658,Denied,11/5/2024,5
229Grace Henry,2,5/14/2024,Management wasn’t very good at open communication always felt like I left with more question I came with and the apartment we moved into had not been cleaned prior to us moving in but they charged us for carpet cleaning when we left which I wouldn’t have minded if I’d know this was the standard for all apartments but the carpet was incredibly dusty and dirty when we moved in. We also had to wait 3 hours to get our apartment number once we arrived on our move in date. The amenities are nice but management just needs to keep up the standards more.,,Off Topic,9/16/2024,10/31/2024,Misinformation,"The review presents a misleading account of the situation by stating that the apartment was not cleaned prior to occupancy. While it provides an individual experience, it implies that this is a systemic issue without substantiated evidence or context about the management's cleaning protocols. As such, it distorts the perceived quality of service and could unfairly influence potential renters' decisions. This reflects a misunderstanding of the standard practices which can lead to misleading impressions about the rental property.230We ask that this review gets removed because of this policy.",1-5259000037158,Denied,11/5/2024,5
231Riku Oyama,1,5/10/2024,No review text.,,Spam,9/16/2024,10/31/2024,Off-topic,"The review is empty and contains no text, making it impossible to provide any meaningful feedback about the business or service. This lack of content violates the off-topic policy, as it does not represent a genuine experience or contribute useful information to potential customers.232We ask that this review gets removed because of this policy.",7-7737000037436,Denied,1/6/2025,67
233Minnie M. Jo,3,4/16/2024,No review text.,,Spam,9/16/2024,10/31/2024,Unclear Content,"The review in question is empty and lacks any textual content, which makes it impossible to gather any useful information or insights regarding the user's experience. According to Google’s guidelines, posting unclear content dilutes the quality of information available on Google Maps, as it does not provide other users with relevant or helpful feedback about the business. An empty submission does not fulfill the intended purpose of a review.234We ask that this review gets removed because of this policy.",1-1996000037350,Denied,11/5/2024,5
235Makala Whittom,1,4/12/2024,Way to expensive for what it is,,Off Topic,9/16/2024,10/31/2024,Misinformation,"The review states that the service is ""way too expensive for what it is,"" which may convey a subjective opinion lacking accurate context about the product or service's value. This type of comment can be misleading if it does not reflect a genuine experience or if it distorts the quality and pricing representation of the business. Such statements could disproportionately influence potential customers' decisions, thus violating the guidelines on misinformation.236We ask that this review gets removed because of this policy.",9-9472000037872,Denied,11/5/2024,5
237Allison Bohn,1,8/26/2024,No review text.,,Off Topic,9/16/2024,,No appeal,,,Removed,,0
238Mackenzie Eason,1,4/10/2024,No review text.,,Spam,12/6/2024,12/10/2024,Unclear Content,"The lack of review text prevents any assessment of the content’s relevance or alignment with Google’s policies, as there is no information to evaluate. According to content guidelines, reviews must contain clear and meaningful input related to the business. We ask that this review be removed because of this policy.",8-6620000037434,Denied,1/7/2025,28
239Kristie Spencer,2,4/5/2024,The apartment itself is pretty nice but there it is definitely warm all year round and humid. Maintenance is fast but management isnt the best. I do not recommend trying to sell your contract like we did. You have to pay $400 extra to just sell your contract in addition to finding your own people to take over your lease. We found 2 different people to take over our lease so we asked if there were any extra apartments. The managers said yes but wouldnt give us any off the transfer fee even though we did the hard work of finding them an additional renter. They also asked us many days in a row to let them know when we were leaving even though I told them we would be out and the apartment cleaned on the last day of our lease. Also they do not reimburse very well for deposits so its not worth the extra work to clean. Also heads up the managers do a raffle for people that give good reviews.,,Discrimination or Hate Speech,12/6/2024,12/10/2024,Fake engagement,"The review states that managers conduct a raffle for individuals who provide good reviews, indicating that there may be an incentive offered for positive feedback. This practice violates Google’s policy against fake engagement, as it encourages content that may not genuinely reflect the user’s experience. We ask that this review is removed because of this policy.",9-4708000037957,Denied,1/7/2025,28
240Brian Greenig,1,3/25/2024,We are very disappointed with the management of Campus Courtyard for several different reasons. Initially we were lured into renewing a lease for the upcoming year under the impression of urgency from management due to the possible lack of available apartments soon. However we found out soon after we committed that monthly rent had significantly dropped due to the lack of demand for these apartments. This bait-and-switch tactic is unacceptable and shows a blatant disregard for the well-being of tenants.During this time in May of 2023 when we also approached management about our desire to only sign through July 2024 they said it was not an option and we would need to sign through August 2024 since our first lease didn’t expire until August 2023. All we were asking for was an 11-month contract as we were signing a few months in advance and they denied the request. We later discovered that others who came after us were allowed to sign leases for shorter periods contradicting the rigid stance the management had taken with us. These inconsistent actions highlight the arbitrary nature of their decision-making process and raise serious questions about their underlying motives.Finally our current situation is trying to sell this lease to someone for the balance of the contract in preparation for moving to our graduate school location. Unable to beat Campus Courtyard’s own pricing (since we were locked into the higher contract value) we offered a couple of hundred dollars for someone to take our lease on Facebook groups. A quick visit to Facebook groups will show you that we are competing with many others from Campus Courtyard trying to get out of their contracts too. We finally found a buyer after a couple of months of posting. However during the application process they described having a poor experience with management which prompted them to look at these reviews and then scared them out of the lease transfer. The combination of these factors makes it very difficult to get out of this contract.The apartments themselves are small but fine overall. Needed service for the apartment is slow at times for example we once had to wait a month and create multiple maintenance requests for a simple 5-minute fix of our kitchen sink water pressure. I believe there are better building options out there for the price.While it might be different for others our experience with Campus Courtyard has been spoiled by indifference towards the needs of their tenants and their apparent focus on maximizing profits at any cost. I would strongly advise other potential renters to proceed with caution.,,Conflict of Interest,12/6/2024,12/10/2024,Misrepresentation,"The review contains claims that suggest deceptive practices by Campus Courtyard’s management, specifically regarding lease agreements and pricing policies. These claims could mislead potential renters about the nature of the leasing process and the management's practices. Such misleading information could impact the decision-making process of other users, which violates the misrepresentation policy. We ask that this review be removed because of this policy.",3-0356000037783,Denied,1/7/2025,28
241Tayler Hall,1,3/6/2024,Was super excited to live here because of the pickle ball court and gym area. But it’s been a real disappointment because we have lived here for 4 months and still not received a working key to the gym so we don’t have access. It’s a bummer because that was one of the main reasons we picked this place and we can’t even enjoy it.,,Conflict of Interest,12/6/2024,12/10/2024,Misrepresentation,"The review expresses dissatisfaction with the access to amenities (gym and pickleball court), indicating that a significant reason for choosing the location has not been fulfilled. This could be misleading for potential renters, as it may suggest that the amenities are consistently available or operational when they might not be. Misleading information about the quality of a service or amenity is a violation of the Misrepresentation policy, as it affects the decision-making of other users. We ask that this review is removed because of this policy.",4-6579000038097,Denied,1/7/2025,28
242Hailey Breitweiser,1,2/6/2024,I’m annoyed. Few mishaps while living there but now even after we’ve left we haven’t received the promised security deposit.,,Off Topic,12/19/2024,2/3/2025,Misinformation,"The review discusses an issue related to not receiving a promised security deposit, which could be perceived as a misleading representation of the business's practices. If the claim is unsubstantiated or exaggerated, it could distort users' understanding of the business and its practices. Misleading information impacts the quality of content on Google Maps. Therefore, we ask that this review is removed because of this policy.",1-0764000038116,Denied,2/5/2025,2
243Fabricio Miranda Machuca,2,2/4/2024,Do you want to feel scammed for a whole year? If yes just come live here 👍🏾I’ve wasted so much money re washing or re drying my clothes when the machines don’t work well 1.75 - 2.00 for the washer and 1.50 for the dryer. The monthly price is also not fair enough for the place they give you and if there is something wrong that you want them to take to their storage they’ll happily tell you it will cost you $50 even though it is something that should have been given with good quality from the beginning. The only plus of this place are the neighbors and having a full equipped small gym. Just save your time and money and keep looking for a better place 👍🏾 it’s my sincere advice. Also they say they’ll give you an Amazon gift card if you put a good review so be aware on what you read 😁,,Conflict of Interest,12/6/2024,12/10/2024,Fake engagement,"The review indicates that the business offers an Amazon gift card in exchange for a positive review, which violates the policy against soliciting or encouraging content that does not reflect a genuine experience. This promotes fake engagement and misleads potential users about the credibility of the review. We ask that this review is removed because of this policy.",6-4843000037899,Denied,1/7/2025,28
244Skylar Brown,2,1/22/2024,We had a very poor experience here. While we were staying it wasnt terrible but the maintenance was very slow. At one point our heating went out when the weather was -20 and it took three days for it to return.The worst part of our experience however was moving out. We were lied to on multiple occasions and told different things by different managers and we felt as if they didnt care about our questions or concerns. We moved out over a month ago and still havent received our deposit even though we were sent the receipt of what was being returned.I would not recommend this complex or any other managed by Redstone Residential.,,Conflict of Interest,12/6/2024,12/10/2024,Misinformation,"The review contains potentially misleading information regarding the management practices and response times concerning maintenance and the return of the deposit. It claims that management provided inconsistent information and was unresponsive, which may represent a distorted or unverified account of the sequence of events. Such statements could unduly influence potential renters' decisions based on possibly inaccurate claims. Since the review addresses operational matters in a manner that could be perceived as misrepresentation, it violates the misrepresentation policy by distorting the portrayal of the service quality. We ask that this review is removed because of this policy.",5-5539000038169,Denied,1/7/2025,28
245Rebecca Lynn,1,1/17/2024,Im actually so disappointed in this place. Do not live here please. The heating for these apartment are actually “heated floors” and don’t even work well. We have to turn on our oven to get the apartment warm. The gym has consistently been 40 degrees and it’s one on the main reasons we chose this complex. We’ve called multiple times and even had multiple maintenance requests be “successful” but nothing changes. Don’t use the couches they provide they don’t clean them. The couch we were given was FILLED with dog hair and we had to get one elsewhere. Laundry is over three dollars to wash and another three to dry. This place won’t save you money like it might seem.,,Off Topic,12/6/2024,12/10/2024,Misrepresentation,"The review contains misleading claims about the heating system and the condition of the appliances at the apartment complex, suggesting that the heated floors do not work properly and that the provided couch was dirty with dog hair. These statements could impact potential residents' perceptions and decisions unjustly, as they could be exaggerated or not fully representative of the overall quality and experience. This falls under the guideline against misrepresentation, which prohibits false or misleading accounts of the description or quality of a service. We ask that this review is removed because of this policy.",2-1605000037264,Denied,1/7/2025,28
246Wolfgang Cameron,2,1/15/2024,The management is uncompromising and inefficient. The rental prices seem low up front but they slap you with all sorts of random little costs (expensive laundromat that doesn’t even work well and a $15 permit per car for uncovered parking??).They will ALWAYS take at least $100 out of your security deposit for carpet cleaning even if you are only there for 4 MONTHS! Ridiculous. Redstone Residential needs to get their monopoly over Rexburg housing broken up.,,Off Topic,12/19/2024,1/29/2025,Offensive content,"The review contains strong language that casts the management and rental practices of the apartment complex in a negative light without constructive criticism, using terms like ""uncompromising"" and ""ridiculous,"" which can be considered deliberately provocative. This manner of expression, while describing a negative experience, could be considered offensive to the management and does not adhere to the spirit of respectful discourse expected in reviews. We ask that this review be removed because of this policy.",7-2499000038488,Denied,2/5/2025,7
247Christopher Miller,2,1/6/2024,We didn’t have a bed keys or couch for the first couple days.,,Off Topic,12/19/2024,1/29/2025,Misrepresentation,"The review indicates that the reviewer did not have essential furnishings such as a bed, keys, or a couch upon arrival, which suggests a significant misrepresentation of the property's readiness and quality. This could mislead potential renters about the accommodations being provided. We ask that this review be removed because of this policy.",1-3498000038162,Denied,2/3/2025,5
248Shaylee Chipman,3,1/5/2024,No review text.,,Spam,12/9/2024,12/17/2024,Unclear Content,"The absence of review text makes it impossible to assess the content for compliance with Google’s policies. Reviews must contain clear and meaningful information about the business or service in question to be valid. Therefore, without any text provided, this review fails to meet the necessary criteria. We ask that this review be removed because of this policy.",7-6489000037706,Denied,1/22/2025,36
249Lara Packard,2,1/5/2024,I enjoyed living at Campus Courtyard but things were really difficult when we needed to move out before the end of our lease.,,Off Topic,12/9/2024,12/17/2024,Off-topic,"The content of the review predominantly discusses a personal experience concerning the challenges faced during the move-out process, which does not pertain directly to the services or quality of the apartment complex itself. This falls under the off-topic guidelines, which require that reviews are focused on specific experiences related to the business or service provided. We ask that this review is removed because of this policy.",2-6852000037160,Denied,1/16/2025,30
250Skyla Poll,2,1/4/2024,No review text.,,Spam,12/9/2024,12/17/2024,Unclear Content,"Without any review text available, there is a lack of context or substance to assess the content's adherence to Google’s policies. This absence makes it impossible to determine if the content complies with the guidelines. We ask that this review be removed because of this policy.",1-4855000037987,Denied,1/22/2025,36
251Eliza McCally,1,12/20/2023,We have a one bed one bath and rent is crazy expensive! “Heated tiles” don’t work at all. AC wall unit leaves much to be desired. No actual source of heating. Would not recommend!!,,Off Topic,12/9/2024,12/19/2024,Misrepresentation,"The review contains misleading claims about the heating and cooling systems (""Heated tiles don’t work at all"" and ""AC wall unit leaves much to be desired"") which may not accurately represent the condition of the apartment amenities. The exaggeration or distortion of service quality can mislead potential renters and undermine trust. Such statements can significantly impact user decision-making, therefore violating the misrepresentation policy. We ask that this review be removed because of this policy.",9-0855000037727,Denied,1/20/2025,32
252Steven Sutcliffe,3,12/20/2023,It works. Our apartment has everything we need but it’s very small and expensive for what you get. The internet is awful.,,Off Topic,12/9/2024,12/19/2024,Misrepresentation,"The review provides a subjective assessment of the apartment's size and internet quality without solid evidence, which may mislead users regarding the actual condition and value of the apartments. Such representations could distort potential renters' decision-making. Therefore, this falls under the misrepresentation guidelines of the Google Content Policy. We ask that this review be removed because of this policy.",5-0317000038029,Denied,1/22/2025,34
253Rose Kopelowitz,3,12/19/2023,My husband and I have lived here about 1.5 years. There are some great things about this complex and some really frustrating things. Overall it just seems like were not getting enough for the price. However its a good place to start out and they are really great at getting you off a waitlist and into an apartment. There are several managers and the one Ive worked with is just wonderful.The best thing about this complex is the ward. Really great people live here unfortunately there has been a lot of turnover because of the rent being so high.The apartments are decently well maintained and clean. Some are better than others. Its a good amount of space if youre just starting out. The appliances are getting very old though and usually have serious problems. Some apartments just smell bad and theres not much we can do about it. If you get a furnished apartment the table is nice but couches and mattresses are kind of gross.The pickleball court and gym are nice and theres great equipment there. However temperature control in there is not very good. It always seems to be extremely hot in the summer and very cold in the winter. In the spring and fall its perfect tho.The laundry rooms are fairly nice. The washers and dryers were recently replaced which is good. The app we use to pay for laundry is much better than coins but has some hiccups. Theres just the normal issues of shared laundry rooms. They are rarely cleaned.Overall Ive enjoyed living here and dont have a lot of complaints but we can get an apartment at a similar price thats just so much nicer. Things just need to be replaced or fixed especially if rent keeps going up.,,Off Topic,12/9/2024,12/19/2024,Misrepresentation,"The review provides an account of living conditions and amenities, but it also contains misleading statements about the general condition of the apartments, such as referring to the appliances as ""getting very old"" and having ""serious problems."" This could lead potential renters to an incorrect conclusion about the quality of the apartments without proper context. Furthermore, the reviewer implies dissatisfaction with the price relative to value without clearly stating what similar priced alternatives offer substantial advantages. Misleading information can negatively impact user decision-making, which clearly falls under the Misrepresentation policy. We ask that this review is removed because of this policy.",2-6202000037767,Denied,1/21/2025,33
254Ceara Chavez,1,12/2/2023,Lived here for a year and Id say (for me) the bad outweighed the good. The good: normal ward quiet neighbors plowed sidewalks & parking always open parking spaces warm apartment in the winter cool in the summer and fairly clean when I moved in (aside from the really worn down carpet). Moving out we cleaned for about 7 hours and we were not charged for cleaning it was really good. Nice management when they could be reached.The bad: Expensive small and very stressful. The A/C unit in the bedroom is the loudest thing ever as well. If its on it sounds like a lawnmower. If its raining outside the rain hits it like hail on a tin roof. Had some mold issues that werent addressed very thoroughly. I ended up being diagnosed with asthma (out of breath when walking despite being a runner) my last few months here- asthma that disappeared upon my moving out. Had a lot of unleashed dogs (ESAs) run up to me and my dog while here and it added a lot of leash reactivity which made living here incredibly awful. This on top of costs just made it so annoying. At the time I was there office hours were really really bad but it looks like theyve fixed that at least.The costs: Laundry ($3+ per load unless the dryer doesnt dry the clothes or the app steals your money then its more). My 1-bed apartment was 450 sq ft which was very small.I dont recommend living here especially if your lease wont be lining up with exactly when you need to move because its very hard to get people to take over your lease (because CC has had a really bad rep). But I survived here and it couldve been worse Im sure. So its okay.,,Off Topic,12/9/2024,12/19/2024,Misinformation,"The review includes a claim about mold issues that allegedly led to a diagnosis of asthma, which suggests a potential link between the living conditions and health consequences. Such claims can mislead other users regarding the health risks associated with the property, particularly if they are not based on verified medical evidence. As per the Google Content Policy, harmful content that contains deceptive or misleading health or medical information is not allowed. Therefore, this review presents a violation of the misinformation policy. We ask that this review is removed because of this policy.",9-4135000037660,Denied,1/22/2025,34
255Jason Wall,1,10/30/2023,I lived here for a year and a half. This place is a horrible place to live. It is extremely small and cost just as much as everywhere else. They flat rate utilities but charge you more than you would pay for utilities anyways. The management is available ONE HOUR during the day. They don’t help you with anything.,,Off Topic,12/9/2024,12/19/2024,Off-topic,"The review contains general complaints about the living conditions, size of the apartments, and management accessibility, which do not specifically provide verifiable experiences and details that would assist potential residents in making informed decisions about the property. This type of commentary tends to dilute the utility of information shared on Google Maps, as it reads more like a personal rant rather than a review focused on a clear experience at the specific location. We ask that this review be removed because of this policy.",1-5739000037661,Denied,1/22/2025,34
256Patrick Taylor,1,6/30/2023,No review text.,,Spam,12/9/2024,12/19/2024,Unclear Content,"The absence of review text results in a lack of clarity, meaning the review fails to provide any context, detail, or content relevant to the business or service. This falls under the guidelines for unclear content. We ask that this review is removed because of this policy.",8-6419000037731,Denied,1/17/2025,29
257Michael,1,12/4/2023,No review text.,,Bullying or Harassment,12/9/2024,,No appeal,,,Removed,12/10/2024,
258tomcatt,1,4/3/2023,The management is only available by text most of the time. They are only available to call or in person for a 1 1/2 hour window M-F.They forgot to charge me for utilities for 3 mos then charged me all at once when they realized their mistake.I put in a maintenance request to have my air conditioner fixed it has been over a month and they still havent done anything but look at it and hmm and hah. They finally did set an appointment to come replace it but they never showed.The apartment and ward is nice but for the price I expect full time competent management and maintenance that doesnt take months.Note: ethernet internet access is $15/mo extra.,,Conflict of Interest,12/9/2024,12/19/2024,Off-topic,"The review contains substantial complaints about management availability and maintenance issues that do not directly pertain to the quality of services provided by the apartment complex itself, but rather discuss general grievances. Such content falls under off-topic guidelines as it does not provide constructive feedback relevant to potential tenants. We ask that this review be removed because of this policy.",1-9037000037509,Denied,1/16/2025,28
259Jennifer Barnum,3,12/13/2022,Weve lived in two different buildings here;We first were in a 1 bed 1 bath and it was pretty darn nice. Were pretty sure it was that nice because it was used as the tour apartment (land lady came in one day because she thought it was still a touring apartment but mistakes happen we get it) and so everything was in pretty nice condition.When furnished the mattress is pretty bad for your back the couch may not be pretty but its sturdy and perfect for 2 people (but no more than 2) and the table does not come with chairs.The bathroom was huge and spacious easily one of the best things about the apartment.The kitchen cabinets and drawers were a weird type of small making even utensils difficult.Fridge is your basic fridge and freezer.AC unit was extremely loud in the 1 bed but it wasnt too much better in the 2 bed we were later in.The storage area was great for storage but there was this weird space next to it that was too small for a dresser or desk but too big for a lot of other things.Parking IS rough in buildings 5-8 but I think its because building 5 and 6 dont realize theres more in the back for them thats much closer than it seems. When we moved to buildings 1-4 there is much more parking (less so for 4 because its the closest to 5-8 and their parking troubles) and I never really struggled to find parking.Now the 2 bedroom Deluxe was interesting to compare. The luxurious bathroom space that was in the 1 bedroom was very much diminished for the 2nd bedroom which has no closet at all not even the strange wall racks that are in the main bedroom. There is a space for a washer and dryer that you can use for storage if you dont have a washer and dryer but if you have the set (which by the way has to be a stackable only) then you dont really have any storage space.When we moved into this apartment there was a lot more damage wear and tear from previous tenants that makes sense. The biggest grievance is the mold in the bathroom on the metal bar when we moved in which legally is not our responsibility. But the carpets were clean and the previous tenants did a very good job deep cleaning.Both Wards were awesome in fact well really miss them.Laundry... Oh man laundry was extremely rough. Expensive and not worth it. Clothes would come out with streaks on them. They finally replaced the washers and dryers but it costs more now and Ive heard theyre only a little better.Ive seen other reviews complaining about maintenance and Im not sure if their maintenance issues were just different than ours (maybe ours were easier to take care of?) But maintenance was always pretty fast to respond especially with the more life threatening things. Our heated floors were malfunctioning and when I finally put in a request it was 4:30pm and I wasnt expecting a response until the next day... Tyson got to us 45 minutes later not wanting us to be cold and he was happy to do it. While he was the most notable maintenance worker we still never had to wait more than a day for issues to be attended to.All of this being said... Paying close to $1000 is quite intense for the size of each apartment and no amenities. Theyre working on a lounge at the moment but the prices being raised dont seem very fair. I know COVID was rough on a lot of owners and I know they have to keep up with taxes upon taxes but for how many tenants youve got in such a small space these prices are excessive and the contract itself it cutthroat and shady solely in favor of the owner.For those who can barely afford it there are worse options but if youre thinking of living here and eating the costs for a little bit until you find a better place look elsewhere.,,Off Topic,12/17/2024,12/23/2024,Misrepresentation,"The review contains several claims that may distort or omit facts about the quality and conditions of the apartments, potentially misleading users. Specifically, the reviewer mentions issues like ""mold in the bathroom"" and ""the mattresses are pretty bad for your back"" without substantiation, which can unduly impact the decision-making of potential renters. Moreover, the comments regarding the parking situation could distort the perception of the property. Such statements can lead to a misrepresentation of the living conditions and may contribute to misleading experiences being shared about the apartments. The Google Content Policy prohibits misleading accounts regarding the description or quality of a good or service. We ask that this review is removed because of this policy.",4-7852000037884,Denied,1/20/2025,28
260Spencer,1,10/31/2022,No review text.,,Spam,12/17/2024,12/23/2024,Unclear Content,"The absence of review text results in unclear content, which does not provide any information or context regarding the user's experience with the business. This falls under Google's guidelines for unclear content. We ask that this review be removed because of this policy.",2-8810000038029,Denied,1/20/2025,28
261Arielle Smith,2,10/25/2022,We lived here for over 2 years. It was a decent place at first but after they raised the rent and changed the parking policy it just was not worth it. There are no amenities there’s never enough parking in the winter and the washers barely work even though it costs $1.50 to wash. The ward has improved under the new bishop. The apartments are cheaply made and wear down quickly. The vent in the bathroom doesn’t work the carpet gets filthy and deteriorates quickly and more. This apartment complex is not kind to owners of ESAs. They charge a cleaning fee after you move out but they literally do not clean anything that is missed. We moved into 2 of their apartments and both were filthy upon move in. I do not recommend this complex or any other complex owned by Redstone Residential. We just had a terrible experience the last year we lived here.,,Off Topic,12/17/2024,12/23/2024,Misrepresentation,"The review contains multiple claims that may mislead potential renters about the quality of the apartments, stating they are ""cheaply made"" and consistently mentioning that they were ""filthy upon move in."" These allegations about construction quality and cleanliness may distort facts that influence user decision-making regarding this apartment complex. As per the Google Content Policy, content that gives false or misleading accounts of the description or quality of a good or service is not permitted. We ask that this review is removed because of this policy.",4-5011000038217,Denied,1/11/2025,19
262Nicole Sullivan,3,10/12/2022,No review text.,,Spam,12/17/2024,12/23/2024,Unclear Content,"The absence of review text results in unclear content, which does not provide any information or context regarding the user's experience with the business. This falls under Google's guidelines for unclear content. We ask that this review be removed because of this policy.",5-5639000037830,Denied,1/21/2025,29
263Noah Cisneros,1,9/12/2022,Okay management awful about white glove will consistently raise rent and offers little to no maintenance assistance. Would not recommend.,,Conflict of Interest,12/17/2024,12/23/2024,Misrepresentation,"The review appears to include claims about management practices that are vague and lack supporting evidence, thus potentially misleading other users regarding the quality of the service provided. Such statements may distort the reality of user experiences and unfairly impact the reputation of the business. According to the Google Content Policy, misleading information that distorts facts can lead to significant harm, warranting removal. We ask that this review is removed because of this policy.",1-1417000037832,Denied,1/11/2025,19
264Jalen Lupton,1,8/3/2022,I’m giving my true and honest review because me and my wife really liked this apartment at first. Then we realized that they really did not care about their residents. They promised us two parking passes when we signed the lease. When we got there they refused to give us the passes and said we couldn’t only have one. In the winter they will tow your car for whatever reason they please without any warnings. Also their washers and dryers ruin your clothes and when you report any issues to the office they never get back to you or refuse to fix and make some excuse.Also when you leave they keep your full deposit and make up any reason to do so. On our refund breakdown sheet they said we damaged the walls they said they needed two hours of cleaning when me and my wife left it better than when we got their It was really gross when we got there. And on top of everything their new manager is super unprofessional she will give you attitude if you call her or text their office number just save your money and time because it’s a terrible place to live and way over priced for what you get.,,Conflict of Interest,12/17/2024,12/23/2024,Offensive content,"The review includes several unsubstantiated allegations against the management and facilities of the apartment complex without providing verifiable evidence. This type of language can be considered offensive, as it attacks the individuals managing the property in a way that could provoke extreme anger or disrespect. While negative experiences can be shared respectfully, the manner in which the complaints are presented in this review crosses the line into provocative territory. We ask that this review is removed because of this policy.",2-9298000038049,Denied,1/22/2025,30
265Dazi2k,1,7/29/2022,Extremely Horrible Potential Tenet Service!!! Does not take your issues or concerns into play just quotes a section of the handbook! One star is for the guy they have answe phones he was nice,,Bullying or Harassment,12/17/2024,12/23/2024,Offensive content,"The review uses derogatory language and presents a negative experience in a way that could be perceived as offensive. Specifically, the phrase ""Extremely Horrible"" signifies a level of provocation that does not align with the respectfulness Google Maps aims to maintain within its content. Moreover, the review fails to provide constructive feedback about the service, straying into a personal attack rather than describing a professional experience. We ask that this review is removed because of this policy.",8-2174000037363,Denied,1/11/2025,19
266Krisstopher Nielsen,1,7/20/2022,There were hidden fees so we told management that we were unable to stay and were going to move. We gave them our last date. Then they decide to send cleaning people to throw away everything we owned before our move out date. We tried to contact them about our stolen positions and they told us to check the trash and goodwill because thats where they put our stuff. They also made us pay for the cleaning with our security deposit.,,Bullying or Harassment,12/17/2024,12/23/2024,Misrepresentation,"The review provides a false account of events, such as management throwing away personal belongings without consent and charging for cleaning services. These claims could mislead other consumers about the quality of service and transparency of the business. Furthermore, if these events are exaggerated or not substantiated, it constitutes distortion of facts that could unduly impact users' decision-making regarding the service. We ask that this review is removed because of this policy.",9-3468000037573,Denied,1/13/2025,21
267Kyle Peters,1,7/14/2022,It is EXTREMELY DISSAPOINTING that Campus Courtyard claims to be compliant with the IFHC about Non-discriminatory but they aren’t compliant with that claim to say the least.You can find this claim at the bottom of their website… I tried to work with management to get my ESA Service dog approved and they never got back to me after trying to reach out. They had told me and made it clear that I couldn’t bring ANY animal including a fish into the property until it was looked over by their attorney. After 2 1/2 weeks of being patient I reached out for an update on the status and the manager never got back to me. Funny enough my spouse was in contact with them no problem. I used the same emails and phone number that I have had replies from the management themselves. But when it comes to disability and getting an Approved animal that is needed they took no care and were careless with this.They claim to be non-discriminatory but I was discriminated against for a disability.,,Discrimination or Hate Speech,12/17/2024,12/23/2024,Hate speech,"The review conveys a strong allegation of discrimination based on disability by the management of Campus Courtyard, expressing frustration and disappointment. While the review may reflect the user's negative experience, it could be interpreted as dehumanizing or vilifying the business based on the actions taken. This falls under the hate speech policy, as it suggests an implicit attack against the management regarding issues of compliance with non-discrimination, which may be viewed as a form of disparagement against a specific group (in this case, a management entity). We ask that this review is removed because of this policy.",8-1472000037355,Denied,1/16/2025,24
268Kelly Fenton,1,7/1/2022,Management is not good and rent is ridiculously high for a place that doesn’t even provide an in unit washer and dryer and has ripped up carpets. This place is not worth your money or the hassle of dealing with management that isn’t cooperative.,,Off Topic,12/17/2024,12/23/2024,Misrepresentation,"The review contains misleading statements about the quality of the living conditions, specifically the mention of ""ripped up carpets"" and the absence of an ""in-unit washer and dryer."" Such language can distort the fact-based representation of the property, potentially scamming users by influencing their decision-making based on inaccurate claims. We ask that this review be removed because of this policy.",7-3483000038071,Denied,1/22/2025,30
269Daisy Stone,1,6/4/2022,Nice place. The apartments have everything you would need for a decent starter apartment for small families/ newly weds. I have had some issues getting in contact with management and they have very limited hours. Also be aware that they do regularly redo the parking lot/ snow plow the parking lot and all cars are required to find their own parking outside of the parking lot even during the months when Rexburg doesn’t allow people to park on the road. All in all- really nice apartment. I would recommend.Edit-changing my 4 stars to 1Management is terrible. They don’t respond and don’t do their job. We couldn’t log into to our account to pay for rent and they were not assisting even though the late fee was going to be applied due to an issue on their side.Our dishwasher was broken and they didn’t come by for over 3 weeks despite calls messages and leaving a request. When they came by they DID NOT LET ME KNOW. We had no warning that they were going into our apartment that day no message just them entering our apartment. They also didn’t fix the dishwasher. It leaked all over our kitchen floor and we had to clean it up when we can home and realized they had been in. There was another issue the hot water not working for our ENTIRE FLOOR and they didn’t send a message or take responsibility or let anyone know. When I messaged them about the issue the maintenance responded saying I need to have “patience” and they are working on it.The apartment itself is great. The people here and in the ward are wonderful and so fun. The management is awful. Good luck.,,Conflict of Interest,12/24/2024,1/2/2025,Misinformation,"The review contains claims about the management's failure to address maintenance issues and respond to tenant communications. Such claims could be considered misleading and detrimental if they distort the reality of the management's performance. Specifically, the reviewer mentions that the management did not fix the dishwasher for over three weeks without informing the tenant. If this information is not accurate or is exaggerated, it violates the Misinformation policy, which prohibits the posting of false or misleading information that can cause significant harm. We ask that this review is removed because of this policy.",2-6638000038022,Denied,1/27/2025,25
270Rebekah Foderaro,1,5/30/2022,Edit: New management took over the place and we are not a fan. They claim to be accommodating but their office hours cover only about 2 hours per day during which I (and Im sure a lot of people) are at school or work. They keep hiking up the prices and its now about $300 more than it was when we moved in. Theres rarely enough parking close to our building especially after coming home in the evening. The AC units are so loud that we dont turn them on unless were away. There are a few nice things like the kitchens and some furnishings but its not enough to make up for the raising prices. Not worth the money.These apartments are great for their price. It may not be the most updated apartments but theyre in good condition. Everything is nice and clean. If you treat the apartment well it will treat you well. There was very little damage or stains of any kind when we moved in which is really nice especially since Ive had to clean a lot of other apartments in the past. The staff is nice as are our neighbors. Ive been able to get repairs quickly when I requested them.One thing I do wish I had known before we signed the contract was that the furnished apartments arent as completely furnished as we had thought. Theres a bed a couch and a table but thats about it. It was a little annoying to have to find other furniture like kitchen chairs a tv stand and bedside tables.,,Off Topic,12/24/2024,1/2/2025,Misrepresentation,"This review misrepresents the quality and value of the apartment complex by inconsistently stating both positive and negative experiences. While it identifies issues such as high prices and noisy AC units, it also mentions that the apartments are clean and in good condition, which could confuse potential residents about the overall quality of the services. Additionally, the mention of management practices can distort the perception of the management's effectiveness. Such mixed messaging may lead to an improper impression of the service or accommodations provided. We ask that this review is removed because of this policy.",9-4202000037580,Denied,1/14/2025,12
271Joey B,2,5/29/2022,They keep upping rent in different ways every 4 months. Its now $900(rent)+$80(ultility package)+$20ish (electricity)+$20ish(laundry)= $1020ish for a small 1 bedroom. Theyve been promising amenities for well over a year. All we have gotten is some new bricks around their warehouse and a bunch of wood left in the parking lot.Flat rent is overpriced for what you get. Then on top of that not adding utilities package to our account then expecting us to pay $195 3 months into our contract because of management incompetency is just unprofessional. Theres a reason why so many of these apartments are on Facebook trying to be sold mid lease. There 2 bedrooms are fairly nice though minus you have no washer and dryer in unit.,,Off Topic,12/24/2024,1/2/2025,Misrepresentation,"The review provides a misleading account of the services and quality of the apartment complex, portraying it as continuously increasing in rent without proper amenities. Additionally, it presents the management's actions as incompetent, which may distort the actual experiences of other residents. This could unduly influence potential renters based on distorted or omitted facts. We ask that this review be removed because of this policy.",3-1809000037605,Denied,1/23/2025,21
272Ethan Vorkink,1,5/2/2022,Let me start with the things you can only ignore for so long. No garbage disposal (must pay from pocket for unclogging) shared (quarter$$) washer/dryer loud and dysfunctional ac units limited management office hours not enough parking loud refrigerator no ventilation (mold buildup in bathroom) stove vent doesn’t suck up smoke while cooking tiny apartment & no cabinet space lighting was very dim with no space to add lamps.The cherry on top was that when rent was increased management did it by increasing utitlites and removing the utility portion of the contract so you didn’t see how much it had increased. After personally talking to management was told my rent was $30 more than advertised in my contract after a $60 rent increase. I had lived here 8 months before this happened so I know how things should be run. The cherry on top of the cherry was that right before this incident management told us first that we could extend our contract to stay at a lower price and then retracted that offer the day before signing was due and then increased the price an additional $20 from what they had specifically emailed me when I had asked the week before. Also management told us they would get my wife’s car a parking space and 4 days later (the day before Christmas break) they told us they didn’t have the space anymore so we had to find expensive parking somewhere else to avoid tickets and towing.Just to offer some perspective for new married couples or families moving to Rexburg the rent for a 1 bed 1 bath apartment was $935 at campus courtyard and this is for a slightly bellow average quality apartment and a bellow poor overall experience. We are now paying $800 a month for a 2 bed and 1 bath and having an excellent experience.If you plan on moving here temporarily and swapping apartments soon after don’t do it they make it near impossible to leave without spending huge amounts of money.,,Bullying or Harassment,12/24/2024,1/2/2025,Off-topic,"The review primarily focuses on the personal experiences and opinions regarding management practices, apartment conditions, and rental pricing rather than providing factual information about the specific services offered by the apartment complex itself. According to Google's Content Policy, reviews should directly relate to the business or service. Hence, this review deviates from the intended scope and does not maintain relevance, thus qualifying as off-topic. We ask that this review be removed because of this policy.",5-1654000037763,Denied,1/9/2025,7
273Quenton Hale,2,4/15/2022,Its an okay place to live. The apartments are nice its a lot better than most places you could live here in town. Heat trash and plumbing are all included you just pay for electric. The parking is ample and the space is great they usually keep up to date with apartment codes. Dishwasher fridge oven and stovetop are included. One bathroom in all the apartments. No other amenities exist outside the individual apartments. Nice water pressure.Downsides:They dont monitor parking and at least 4 times a year they make you park on the streets for snow removal/repaving. The A/C barely cools itself and looks 10+ years old. Also be aware they are not very flexible regarding their self determined policy. Management usually isn’t willing to help or work with you. Usually upon request or contact they state a policy and say “sorry I can’t do anything” The office hours are also really weird! The apartments are nice though its a lot better than most places. But definitely not worth the new rental prices we had a $225 increase with no new amenities or services. Way too much for way too little!,,Conflict of Interest,12/24/2024,1/2/2025,Misrepresentation,"The review provides a misleading account regarding the value and condition of services received in relation to the rent increase mentioned. Claiming that the apartments are ""definitely not worth the new rental prices"" implies a distortion of the value proposition which may mislead potential renters regarding the quality and pricing of the apartments. This can unduly influence user decision-making based on exaggerated negative feedback. We ask that this review be removed because of this policy.",0-5227000037700,Denied,1/16/2025,14
274A. H,1,3/31/2022,While this place was once worth the money it now is over priced and over rated. Slow management just had us pay 6 months of a power bill for someone who moved in after us. They refused to back date the Rocky Mountain power account even though it was the moral thing to do. They stuck was with the bill and still collected that fee from the new tenets even though they knew they could get away with sticking us with the bill. We called and were told they would take care of it but started getting calls from collectors . We took one full week with 4 people to clean the apt and left it in better condition than we found it. However our down payment mostly was taken because they had to wipe down a spot on the wall. In all honesty this is not the worst place in Rexburg but if you want to live in a place that doesn’t publish the square footage of the apartment and hasn’t ever cleaned garbage stains off the apartment wall way in years then that’s up to you. My wife and l looking back wishe we would have stayed anywhere else. It was a terrible multi-year experience and I wouldn’t recommend this place in a million years to anyone especially to newlyweds or families with a baby. Save your self the trouble and STAY OUT OF HERE ITS TERRIBLE!,,Off Topic,12/24/2024,1/2/2025,Offensive content,"The review contains extreme negative language and accusations directed at the management of the apartment complex. Phrases like ""STAY OUT OF HERE, IT'S TERRIBLE!"" and ""if you want to live in a place that doesn’t publish the square footage of the apartment"" are examples of content that could be considered clearly provocative and inflammatory. According to Google's content policy, we do not allow users to post content that is offensive or deliberately provocative. We ask that this review is removed because of this policy.",9-3040000038345,Denied,1/14/2025,12
275Camis Pilling,1,3/5/2022,Last year I would have put 4 starts but they raised their prices to an insane price. NOT WORTH IT! Do not live here. You have to pay an $80 utilities package when most places take care of everything but gas and electricity. But those two together are usually $40 if that.You’re going to end up up paying almost $1000 for a small apartment with no amenities. Don’t live here.,,Off Topic,12/24/2024,1/2/2025,Misinformation,"The review includes claims about pricing and utilities that could be misleading or lack factual basis, as it suggests an exaggerated cost of living without substantiating its accuracy. Misleading information about the quality and costs associated with living at the property can significantly impact user decision-making and falls under the definition of misinformation. We ask that this review be removed because of this policy.",5-4672000038385,Denied,1/22/2025,20
276Ariel Lubamba,2,1/14/2022,Nice apartment but they only gave us $90/400 of our deposit back based on bogus fees. We spent HOURS cleaning to avoid additional charges but they still wouldn’t give money back. We lived there for over a year and have no complaints about the physical apartment but management is awful.,,Conflict of Interest,12/24/2024,1/2/2025,Misrepresentation,"The review contains unverified claims regarding the management's handling of deposits, describing fees as ""bogus"" without substantiation. This could mislead potential tenants about the property's financial practices and impact their decision-making. Such misleading accounts violate the Google policy against misrepresentation, as they distort facts that could unduly influence consumer choices. We ask that this review is removed because of this policy.",6-2022000037802,Denied,1/26/2025,24
277Shaylee Harris,1,12/26/2021,I dont recommend living here. The fan above the stove never worked we paid for parking and it was always full and if you park on the side of the road you get a ticket ( so not good if you work late you will never get parking) the AC unit is loud and doesnt work so you have to crack a window all summer the building isnt very sound proof and we were woken multiple times at 3am from our upstairs neighbors the ventilation is not good and you have to be careful for mold ( they make you leave a window cracked open all year long to help it not get mold we were charged for holes in the walls that were put there from previous renters ( we didnt even hang up one thing) the light in the fridge never worked and we got charged for it too. So we got charged $100 of damaged we didnt do. I will never recommend it to anyone. It may look cheap and good but it is a money pit.,,Off Topic,12/24/2024,1/2/2025,Misrepresentation,"The review contains several claims that describe the living conditions and management practices in a manner that could mislead potential renters. For example, the assertion that the building is not soundproof and the management charges for damages not caused by the reviewer could represent distorted facts that mislead other users about the actual quality of living at the property. This may unduly impact user decision-making about renting or living in that location. We ask that this review is removed because of this policy.",7-5554000037537,Denied,1/14/2025,12
278Christian Lubamba,1,12/25/2021,I wouldn’t recommend anyone to go live at this place. They’ll do everything and anything not reimburse your deposit. They also told us we could not sell our lease to anyone because they are only ones who can sell the lease which I found to nonsensical I know someone who is living in the apartment complex and they just posted on Facebook that they are selling their lease they made us pay for a whole month even though we moved out on the 13th day of the month. I would given them a negative 5 score if I could. Oh and guess what of the $400 deposit they said that they reimburse $200 it’s been over 2 weeks and they haven’t sent it yet tried calling and emailing them several times they have responded to our emails.,,Conflict of Interest,12/24/2024,1/2/2025,Misrepresentation,"The review conveys potentially misleading information about the management practices related to lease transfers and deposit reimbursements. The assertion that the management prohibits lease sales to tenants while another tenant appears to be actively selling their lease creates confusion and could mislead potential renters. Furthermore, the claim regarding the deposit reimbursement lacks verifiable details. This distorts facts that may unduly influence user decision-making. We ask that this review be removed because of this policy.",2-3291000037146,Denied,1/14/2025,12
279Kaylene Ellinger,3,12/1/2021,Nice apartments FANTASTIC ward. We love our ward friends! We live in the one bedroom deluxe and to be honest when we arrived we were a bit frustrated. When we had toured a one bedroom deluxe which has a bonus area the space was pretty large and we loved it! So we signed for that one and made plans to make it into an office space with two desks. When we arrived at our apartment the managers failed to tell us that the specific unit we had been assigned was 38 square feet smaller than the other one bedroom deluxe apts due to a 2 foot architectural design. This was probably the biggest upset of the whole apartment and process of moving in. We would have been fine with it if we had been told that it was different than the other deluxe apartments. Also the amount they charge for rent now is a bit much considering there are no amenities and you have to pay to do laundry. In my opinion these are great for maybe $700 but not what they charge now.,,Off Topic,1/2/2025,1/9/2025,Off-topic,"The review contains misleading statements regarding the size of the apartment, implying that the management intentionally concealed the unit's smaller square footage without proper disclosure. This constitutes misrepresentation as it distorts the user's understanding of the services rendered and affects potential residents' decision-making. The reviewer's dissatisfaction is based on the assumption of inconsistency with the advertised product, reinforcing the policy against misleading accounts. We ask that this review is removed because of this policy.",4-2708000037959,Denied,1/20/2025,11
280Jared Kimball,3,11/21/2021,I have several issues with this place but one of the biggest is the fact that they charge $15 a month per car for parking but most nights the lot is totally full and I have to park on the street. Either theyre overselling parking passes and cashing in or nobody is making an effort to monitor the lot and make sure only people with passes are parking. Total scam. I really dont want to have to walk through the snow all winter so Im hoping it gets resolved before then.Edit: they seem to be enforcing it now and the parking situation seems to be a little bit better.,,Off Topic,1/2/2025,1/9/2025,Misrepresentation,"The review alleges that the parking fees are a ""total scam,"" suggesting the business is either overselling parking passes or failing to enforce the parking policy. This statement could mislead potential customers regarding the quality of service provided by the business. These claims could have an undue impact on user decision-making, especially considering the severity of the term ""scam."" As such, this review distorts information about the parking situation and presents a misleading account of the service, violating the Misrepresentation policy. We ask that this review is removed because of this policy.",4-4032000037526,Denied,1/23/2025,14
281Will Hendrickson,1,11/20/2021,We loved this place when we first moved in in 2019. Rent was 625 for a one bedroom. We then moved into a two bedroom and it was 715. Now in 2021 they have raised the rent to 860 plus 80 for utilities and 15 a month per car! So you could be paying a max of 970 a month for an apartment with no storage. The apartments are only 500 square feet so they are taking advantage of the students big time. The apartments are nice but very small and do not have closets for anything. If they kept the prices down and didn’t try and nickel and dime you I would recommend it.,,Off Topic,1/2/2025,1/9/2025,Misrepresentation,"The review contains misleading information regarding the pricing and suitability of the apartments. It suggests that the management is ""taking advantage of the students,"" which distorts the reality of the business's pricing without substantiated evidence. The complaint about the lack of storage and size, while potentially valid, does not represent a fair assessment of the overall service or quality. This type of assertion can unduly impact user decision-making and falls under the misrepresentation policy. We ask that this review is removed because of this policy.",7-2961000037524,Denied,1/22/2025,13
282Amanda Howe,1,11/18/2021,Nice apartments and great ward but definitely not worth the new price. You have to pay $15 a month for parking though you can never find a good spot to park. Management says they monitor the lot (which I don’t doubt) but there are still too many cars around to ever find a spot anywhere close to your apartment. Difficult to get quarters during the coin shortage. The office does give out quarters in exchange for cash but they are only open at very inconvenient times (and only 6 hours a week total). Takes forever to get help from maintenance. I think the apartments are nice and it’s a good location but I no longer recommend anyone to live here. I don’t mind a reasonable price raise with all the inflation going on but the new management here is requiring too much money for a product that is not worth it.,,Off Topic,1/2/2025,1/9/2025,Misrepresentation,"The review contains misleading information regarding the pricing and the parking availability of the apartments. It implies that management's claims about monitoring the parking lot are untrustworthy without offering sufficient evidence, thereby distorting the user experience and possibly impacting potential renters' decisions. Such claims can mislead users into thinking the value of the apartments is inherently poor, which could be seen as a misrepresentation of the service. We ask that this review is removed because of this policy.",3-0904000037657,Denied,1/20/2025,11
283Shayna Hansen,3,11/18/2021,We really like Campus Courtyard for these reasons:1. It’s quaint homey and fairly quiet.2. The people are amazing and so is the ward. :)3. Management keeps you updated.4. A great place to stay for a newly married couple.However like with every place there are things to take into consideration in my honest opinion:1. If you use their laundry system it is outdated and quite frustrating due to the fact that they are coin machines always being used and quite faulty.2. They do allow you to park on the street but sometimes it’s super sketch because you cannot see AT ALL when pulling out of the parking lot due to all the cars parked on the street.3. It’s pretty expensive for a tiny 1-bedroom apartment but probably one of the better deals you’re going to get around here.,,Off Topic,1/2/2025,1/9/2025,Off-topic,"The review contains personal opinions about various aspects of Campus Courtyard, including positive remarks and constructive feedback. However, the discussion points about laundry frustrations, parking issues, and high prices do not focus directly on the core service or the facility's offerings, which could dilute the specific useful information intended for potential tenants. We ask that this review be removed because of this policy.",7-8788000037633,Denied,1/20/2025,11
284Braden Foderaro,3,11/17/2021,Very little furnishings for a furnished apt but it does have everything you need,,Off Topic,1/2/2025,1/9/2025,Misrepresentation,"The review presents a misleading account of the apartment's furnishings, implying a significant deficiency by stating there are ""very little furnishings."" This could distort the perception of the quality and value of the rental unit. Such misleading information can impact potential tenants' decisions and is not a truthful representation of the service provided. Therefore, based on this policy, we request that this review be removed.",3-9734000037915,Denied,1/22/2025,13
285Jared Nichols,3,11/17/2021,Pros: very clean good size for price decent locationCons: absolutely no pets struggle to find parking close to apartment on the north side even though we pay for it,,Off Topic,1/2/2025,1/9/2025,Off-topic,"The review mentions both positive and negative aspects of the physical characteristics and services of the apartment but does not offer specific experiences that relate to the actual management or operation of Campus Courtyard. This lack of direct relevance to our services falls under the Off-topic guidelines. Given this consideration, we request that this review be removed.",7-1802000037778,Denied,1/24/2025,15
286Jayson Stone,3,11/16/2021,Good apartments. Decent at best management.,,Conflict of Interest,1/2/2025,1/9/2025,Misrepresentation,"The review provides a subjective opinion about the management, stating it is ""decent at best"" without offering substantive details or evidence to support this claim. Such vague and non-specific descriptions can be considered misleading and may impact the quality of information available to potential residents. This aligns with the Misrepresentation policy, which prohibits posting misleading information that could unduly impact user decision-making. Based on this policy, we request that this review be removed.",6-2757000037841,Denied,1/24/2025,15
287Caleb Schaat,3,11/16/2021,These apartments are decent. They are great apartments for newly wedded couples. The space is a little small but it doesnt matter too much when it is just the 2 of you most of the time.Just a couple of complaints Id have:1.) AC units roar when they are on and the maintenance can only replace them if they arent cooling down. So it was really frustrating during the hotter months.2.) Parking has become a big problem. But they seem to be taking care of it.3.) Laundry gets pretty expensive really fast. Especially when machines dont work. (Theyve eaten several dollars with of quarters). And it is really inconvenient because they dont have anything like a quarter machine. We are using debit cards to pay for things and so we dont have a lot of quarters.Other than these things it is a good place to stay!,,Off Topic,1/2/2025,1/9/2025,Off-topic,"The review contains subjective opinions about maintenance issues and pricing that, while possibly relevant to the experience, do not adhere strictly to objective reporting on the quality of service or the business itself. Additionally, the review does not focus on specific events or factual information that is useful for prospective renters, which is required under the Google Content Policy for reviews to remain relevant and on-topic. Based on this policy, we request that this review be removed.",3-3816000037541,Denied,1/21/2025,12
288Damon Callister,3,11/16/2021,We’ll structured and comfortable living space. We have a had a few issues in the past with unavailable parking but the issues were taken care of fairly quickly. We have come back to these apartments for the last 3 years and rent has risen quite a bit. I wouldn’t agree that the rent price is adequate for the amount of living space. Overall a pretty good place to live.,,Off Topic,1/2/2025,1/9/2025,Misinformation,"The review contains a claim about the rent being inadequate for the living space provided. This statement does not offer supported evidence and implies a potentially misleading representation of the pricing in relation to the value of the apartments, which could misinform prospective tenants about the rental situation. This falls under the category of misinformation as it may lead to unjustified assumptions regarding the value and experience offered. Based on this policy, we request that this review be removed.",3-8247000037889,Denied,1/20/2025,11
289Lainey Dickson,3,11/16/2021,Me and my husband have been happy with our apartment and living at this complex for the most part.We are mostly happy with it because the layout feels open and for the price it’s perfect for a newly married couple. Although our specific apartment is handicap compatible which means our rent is a little cheaper and the storage is limited. But we’ve been coming up with creative solutions so we’ve been making it work.Overall I’ve enjoyed our time here in our apartment.That being said things we are not impressed with are first parking at the complex. It looks like management is cracking down on parking so that’s a start but we’ve been parking on the streets for the past few months because we work late nights and when we get home there’s no parking left. This has been frustrating for us especially since we pay for our parking pass and still have to park on the street.Another complaint we’ve had is the AC units. While this isn’t as much of a concern during the winter it is an irritation during hotter months. The AC works fine but it sounds like a lawnmower is in your apartment. It is so loud that we literally can’t hold a conversation in our bedroom while it’s on because we have to shout at each other if we want to hear each other. Sounds like an exaggeration. It’s not. Obviously you could see an issue with that especially in the bedroom.Another thing we’ve had problems with are the washer and dryers that are not in unit. We’ve lost probably close to $10 in quarters from machines that either don’t start or don’t dry our clothes. This is obviously frustrating.And lastly we haven’t felt that management is very good at communicating with us. Both my husband and I have reached out with minor concerns or questions (we’re pretty easy going people so our complaints often aren’t that major) but we rarely get responses back from management so it’s hard to know if they even read it.,,Conflict of Interest,1/7/2025,1/15/2025,Unclear Content,"The review expresses several specific complaints about living conditions, such as parking issues, noise from the AC unit, problems with washer and dryer availability, and communication with management. However, while it discusses these grievances, it lacks clarity on actionable items and specific incidents that might assist management in addressing these issues directly. This vagueness can dilute the useful information Google Maps aims to provide its users, as other readers may not understand the context or how these issues relate to their own potential experiences. Based on this policy, we request that this review be removed.",5-2090000037618,Denied,1/26/2025,11
290Haley Winn,3,11/3/2021,The apartments here are clean and well kept. We stayed in a one bedroom about 450 sqft. In my opinion the rent was a bit too high for the living space. Our neighbors were quiet and friendly which was awesome. Management took a day or two to respond to questions. The only thing that was hard also was that the office hours are only 4:30-6. So it was a short window to contact them if you needed something. Other than the rent cost and short office hours it is a decent place to stay.,,Off Topic,1/7/2025,1/15/2025,Off-topic,"The review primarily focuses on aspects of living in the property, such as cleanliness and management response times, which pertain to the user experience. However, it contains subjective opinions about rent costs being ""a bit too high,"" which does not provide useful information for potential residents and could be categorized as a personal rant rather than relevant feedback. This subjective interpretation may mislead users looking for objective assessments of the property. Based on this policy, we request that this review be removed.",4-2322000038587,Denied,1/21/2025,6
291Andrew Simmons,3,8/25/2021,When we first moved in these apartments were great. Cheapest rent we could find with enough space for newly weds and comes furnished which is really nice for starting out. The storage closet in the back is spacious and fits more than enough. Parking when we moved in was a 1-time fee of $10 per car but this may have changed. The ward is great.Here come the problems and most of them are related to the new managers/management company (Redstone Residential).The dryers take at minimum an hour to dry almost anything and after that we still had to hang up our clothes to dry every load we do. Also when they washers or dryers break the management usually ignores it for about a month before having someone look at it.There seems to be a little bit of scheming going on as the Idaho Landlord Tenant Laws state that the landlords must give 30 days written notice if they are raising the price but no one we know has received anything and we recently found out from searching through the website that they are raising the price $110. $60 of which they claim is for utilities when we have never spent over $25 even in the Summer.7 Months after moving in we had a repair man come by letting us know he had a repair to do from the last tenants meaning that it took 7 months for them to do the smallest repair (a fridge drawer replacement). I would not depend on the managers to do anything in a timely manner.We had a good stay here but are moving out because of the things listed above as they seem to be getting worse with this new management.,,Conflict of Interest,1/7/2025,1/15/2025,Misinformation,"The review contains claims about management practices and pricing increases that lack proper verification against factual local regulations and operational practices, specifically regarding the notice for rent increases and the duration for repairs. Such claims can mislead potential residents, as they distort facts about our management's adherence to local laws and responsiveness. This type of content can significantly harm the reputation of our property and mislead users. Based on this policy, we request that this review be removed.",3-1076000037340,Denied,1/20/2025,5
292Megan M,1,5/17/2021,These apartments are extremely overpriced and the price just keeps going up and up. Already 3 times in 2 years. The price is far to high now and is not worth it especially because the one bedroom apartments have no washer or dryer hookups or even a closet. There is also no other amenities. These apartments are small and have little storage space. They are not worth their expensive price!,,Off Topic,1/7/2025,1/15/2025,Misrepresentation,"The review contains misleading information regarding the pricing and amenities of the apartments. The claim that the apartments are ""extremely overpriced"" and the assertion that one-bedroom units lack essential features such as washer/dryer hookups and closets may distort the quality and value of the service offered. This could mislead potential renters, impacting their decision-making based on inaccurate claims. According to Google Content Policy, posting content that distorts or omits facts that could have an undue impact on user decision-making is not allowed. Based on this policy, we request that this review be removed.",8-0944000038063,Denied,1/21/2025,6
293Jared Merritt,1,5/17/2021,Way overpriced not worth the money. They raised rent four times over three years of living here. No amenities not even closets. Really not worth your time.,,Off Topic,1/7/2025,1/15/2025,Misrepresentation,"The review contains false and misleading information regarding the value proposition of our property, implying that it is overpriced without providing factual basis or specifics about the services offered. According to Google Content Policy, we do not allow misleading information that can affect users' decisions. This review distorts the perception of our housing value and amenities, therefore it violates the misrepresentation policy. Based on this policy, we request that this review be removed.",3-7966000038416,Escalated,,
294Tiff Warren,1,4/2/2021,Black mold infested. When we told maintenance to check it out they did nothing and told us to just open the windows while it was like 2 degrees outside. Very frustrating! The windows are not sealed properly which causes water to leak into the apartment walls where it comes out at the baseboards. Plus you have to pay to wash clothes and the dryers DO NOT WORK. This is a ridiculously expensive place for what you get. The only upside is the great ward that’s it. I can’t wait to move out,,Off Topic,1/7/2025,1/15/2025,Misinformation,"The review contains claims about black mold and maintenance response that could be interpreted as deceptive or misleading health information, potentially violating the Misinformation policy. The statements made about the living conditions, such as ""black mold infested"" and the directive from maintenance to ""just open the windows,"" could mislead others regarding health risks associated with mold exposure. Additionally, comments regarding the functionality of washers and dryers, if inaccurate, could distort the perception of the property’s amenities. Based on this policy, we request that this review be removed.",6-4474000038079,Denied,1/22/2025,7
295Rachel Lau,1,3/30/2021,Was not my favorite experience when looking into taking over someones lease. Extreme rules when it comes to ESA including them black lightning and spot checking your apartment every single month without fail. There were also excessive fines for very minor things. It put me off and I backed out of signing a lease with them. Dodged a bullet big time.,,Off Topic,1/7/2025,1/15/2025,Misrepresentation,"The review contains misleading information regarding the business practices of Campus Courtyard. Specifically, it suggests that the policies around Emotional Support Animals (ESA) and routine inspections are excessively harsh without providing a balanced perspective or sufficient context. This can distort potential residents' perceptions and contains unverified claims that could mislead others about the quality of services offered. Such representation falls under the misrepresentation policy in the Google Content Policy Document, which disallows false or misleading accounts affecting user decision-making. Based on this policy, we request that this review be removed.",5-8456000038124,Denied,1/22/2025,7
296Belinda Brownharper,3,10/13/2020,Great apartments but my daughters air conditioner sounds like a rock grinder,,Off Topic,1/7/2025,1/15/2025,Misrepresentation,"The review implies technical issues with the air conditioning unit, described as sounding ""like a rock grinder."" This characterization may mislead potential residents about the actual condition and quality of the property’s maintenance and services, distorting their decision-making process. Also, it appears that this individual does not live in the unit. Content that provides false or misleading accounts of service quality is against Google's policy on Misrepresentation. Based on this policy, we request that this review be removed.",2-6397000037634,Denied,1/21/2025,6
297WOO,3,8/8/2020,ALL YOU NEED TO KNOW ABOUT CAMPUS COURTYARDwith our 8 months living at the campus courtyard this is my thoughts about this place.pro-nice and clean-nice neighbours-large kitchen-close to campus (15min bike 20min to walk which isnt too bad comparing to other married housing)-lots of space for two bed rooms-floors are heated-has a big fridge-has oven and stove top-has dish washer-no one takes the package outside the doorcon-no lounge to play piano no BBQ grill-electric fee($15~$20/month) ethernet cable($15/month) fee laundry fee($1.50 per load $0.25 for 20min dry) is separated from rent(two bed room ($660). sooo lets say 20+15+4+660= $695. so its about $700 per month which can be expensive for some people... depends on you :)-church is far( no car will likely need to ask for a ride)-can hear baby crying at night-can hear loud music from outside in evening time. (Noticed it was from porter park)-no closets-train tracks are right behind the complex-we have to replace our own lightbulbs battery for fire alarm-weak water pressure in the shower.-bring your own microwave.-if you have a room next to the the stairs you can hear everyone walking up and down the stairsNew update..Just realized how slow my internet connection is here. I call optix to reset my wifi and it does make it faster but after 4 days my internet slows down again. So just a heads up the internet is from optix but the connection is not so great. Probably the other housing people are using their own router or something.( I see new wifi names and printer names)Also realized how loud the gas meter can make at night time..New update.Just noticed that there was a boiler next to our room and making these loud noise at 7am. Thought it was upstairs doing laundries but I checked outside where the noise was coming from and it was coming inside from the boilers room. If u have babies stay out of two bed room that has boiler room next door.The more we live here the more you want to leave this place because I have lots of issues around this place.Things you need to know before your leaveCampus courtyard.-if one of the light bulbs goes out they want you to use the same light bulb and they sell it for $5 in their office or just leave it like that until you move and they will take away $5 from your deposit fee-if you lose your guest parking pass they charge you $10-if you leave the apartment sooner than you contract the cancelling fee is $100Honestly they are generous because in salt lake city apartments 2 bed room costs $1300 per month and depending on apartments but we have to pay all our internet water gas electricity which is another +$60 extra. Also noticed that if you cancel in other apartments like in SLC it can costs more than $2500 to cancel it so please before you come in know how long your going to live and sign the right amount of monthly contract so you dont have to pay that penalty fee. When time is up they always ask you if ur going to leave or stay so you can extend your time living here or not so always keep it short! Great tips for your future home:)My thoughts what they can change-the house owner owns more than 3 campus housings but has only one office that manages everything. Also the office is actually not even close to campus courtyard its almost 15min walk from campus courtyard to the office. Office also has very small opening hours and they even close on Tuesdays for no reason. Wish they extend more office hours for more better service and making sure everyone gets what they need.-i dont understand why internet is free but ethernet is $15. Might as well pay $30 and get your own wifi where you never have to complain about optix problems.-they really need to change their wood chips to something else where bikes are parked outside. After moving here for8months we had more than 5 bikes that our tires went flat. Pretty sure it was with their wood chips but they said it back that it was not their problem so they wont help us pay the flat bike tires.Cheers!,,Off Topic,1/7/2025,1/15/2025,Off-topic,"The review provided discusses various concerns and experiences related to living at Campus Courtyard but does not focus directly on the business or its services from a prospective tenant's perspective. Instead, it includes a mix of personal anecdotes and unrelated information that detracts from the primary purpose of reviewing the property. Such content can mislead potential tenants and does not align with review guidelines on relevancy. Based on this policy, we request that this review be removed.",3-1835000037872,Denied,1/21/2025,6
298Christine Porter,2,7/5/2020,No review text.,,Spam,1/7/2025,1/15/2025,Unclear Content,"The lack of review text signifies that the content does not provide any meaningful feedback or information pertaining to Campus Courtyard. This falls under the unclear content policy, which requires substance and relevance. Based on this policy, we request that this review be removed.",9-6870000037582,Denied,1/27/2025,12
299Erin Lamoreaux,1,6/24/2020,No review text.,,Spam,1/13/2025,1/21/2025,Unclear Content,"The lack of review text leaves the review ambiguous and does not provide sufficient context to assess its relationship to Campus Courtyard. This falls under the Unclear Content policy as reviews should contain clear and specific information about the business's services or experiences. Based on this policy, we request that this review be removed.",8-4166000037905,Denied,1/28/2025,7
300Jonathan Tracy,1,4/27/2020,This place is a joke. Washing machines are always broken. Place was good at old price but the increase of price with no extra benefit for the resident left a bad taste in my mouth. Management is hard to get a hold of office hours are non existent. Better of living somewhere else.,,Off Topic,1/13/2025,1/21/2025,Misrepresentation,"The review makes sweeping claims about ongoing issues regarding the washing machines, management accessibility, and pricing without providing verifiable details or specific instances. These statements can be misleading to potential residents and distort their understanding of the community at Campus Courtyard. Such vague claims about the service level and conditions misrepresent the experiences of others and do not meet the informative standards outlined in the Google Content Policy concerning accurate and honest representation. Based on this policy, we request that this review be removed.",3-3131000038597,Denied,1/23/2025,2
301Emily,1,1/27/2020,Worst management ever. Don’t live here. It isn’t worth your money. The maintenance man is very kind and the ward is great but Jared is a real piece of work. They will scam you out of as much money as they possibly can.,,Bullying or Harassment,1/13/2025,1/21/2025,Misinformation,"The review includes allegations that the management engages in scamming practices, labeling a specific individual, Jared, as ""a real piece of work."" Such statements lack substantiation and can mislead potential customers about the quality and reputation of our services, violating the Misinformation policy. Additionally, the assertion that management will ""scam you out of as much money as they possibly can"" is a distortion that could unduly impact user decision-making. Based on this policy, we request that this review be removed.",9-4009000037873,Denied,1/24/2025,3
302Tanner Clark,2,10/31/2019,For the past year and a half my wife and I have had a decent experience living here. This place is very quickly becoming not worth what you pay. They recently changed their guest pass policy to where you have to GO IN to the office during office hours to get a pass before you have someone come over. It’s a small apartment that the price is increasing $50 due to “tax reasons” which is understandable but also no new amenities to compensate for extra rent. The coin op laundry machines they offer routinely leave soap residue in our clothes. I’ve had no personal issues with management but tread carefully.,,Off Topic,1/13/2025,1/21/2025,Off-topic,"The review discusses personal opinions and frustrations regarding management practices and policies without providing constructive feedback directly related to the business's services. The mention of personal rent experiences, though reflective of the living situation, does not adequately focus on the service quality or management, falling outside the boundaries of constructive commentary intended for a review. Based on this policy, we request that this review be removed.",8-9895000037870,Denied,1/27/2025,6
303David Anderson,1,8/28/2019,If I could give zero stars I would.Apartments are small for the price. No closets. Management is awful and can’t seem to keep their heads on straight. I have had instances where management has blatantly lied to me and other tenants. I DO NOT RECOMMEND RENTING HERE IF AT ALL POSSIBLE! The only reason anyone should WANT to live here is for the ward and the great neighbors.,,Bullying or Harassment,1/13/2025,1/21/2025,Misrepresentation,"The review contains misleading statements regarding the apartment size, closet availability, and management behavior. These claims could create a distorted perception of the quality of the property and the management's integrity, which violates the Google Content Policy regarding misrepresentation. It is important that reviews do not distort or omit facts that could significantly impact user decision-making. The review could lead potential renters to form a negative bias based on unverified assertions. Based on this policy, we request that this review be removed.",1-6675000037667,Denied,1/27/2025,6
304Madi Clegg,2,2/20/2019,No review text.,,Spam,1/13/2025,1/21/2025,Unclear Content,"The absence of review text means there is no content to evaluate for relevance or adherence to Google’s guidelines. This lack of information falls under the unclear content policy. Based on this policy, we request that this review be removed.",6-7000000038243,Denied,1/27/2025,6
305Mitchell Stratton,3,2/4/2019,No review text.,,Spam,1/13/2025,1/21/2025,Unclear Content,"The absence of review text presents no information about the individual's experience, making it impossible for others to assess the relevance and accuracy of the review. This violates the requirement for clarity and substance in feedback. Based on this policy, we request that this review be removed.",2-3017000038097,Denied,1/24/2025,3
306Pittapoo 4,1,6/12/2018,No review text.,,Spam,1/13/2025,1/21/2025,Unclear Content,"The absence of review text constitutes unclear content, as it fails to provide meaningful feedback or experience related to Campus Courtyard. According to Google Content Policy, unclear content dilutes the useful information that Google Maps aims to provide to its users. Based on this policy, we request that this review be removed.",3-6116000038195,Denied,1/24/2025,3
307Keegan Call,1,3/8/2018,No review text.,,Spam,1/13/2025,,No appeal,,,Denied,,0
308Sinclair L,3,2/18/2018,No review text.,,Spam,1/29/2025,2/3/2025,Unclear Content,"The absence of review text means there is no content to evaluate for relevance or adherence to Google’s guidelines. This lack of information falls under the unclear content policy. Based on this policy, we request that this review be removed.",3-5173000037773,Denied,2/4/2025,1
309Tysen Bringhurst,1,1/20/2018,I’ll echo what some of the other reviews have stated: please reconsider living here if you’re looking for an apartment. Their business practices are borderline predatory.We were initially charged $1500 for pinholes in the walls. Later they brought the charge down to $300. FOR PINHOLES! Unless they repainted every room that’s way too much to patch pinholes. I don’t think they know what normal wear and tear means. To them it seems like the only way to avoid normal wear and tear in their apartments is to never live in them.Their evictions are illegal (see the reviewer that was kicked out for having a service animal; I was there when it happened) the lease has questionable clauses that favor the landlords way too much and they will try and keep your deposit after you move out. They don’t do a walkthrough with you when you move out so unless you’ve taken about 1000 pictures to prove that you cleaned the apartment and didn’t damage it beyond normal wear and tear you’re at their mercy. My wife and I cleaned vacation homes professionally for two summers and they still said they had to clean our apartment when we left.You’ll be better off spending your rent money somewhere else.,,Conflict of Interest,1/13/2025,1/21/2025,Misinformation,"The review includes claims regarding illegal eviction practices and the assertion that the landlord's eviction of a tenant with a service animal occurred, suggesting illegal behavior without providing verifiable sources. Such allegations can lead to significant harm without substantiation and can mislead other users about the legalities of landlord actions, falling under the Misinformation policy. Furthermore, the assertion regarding ""normal wear and tear"" practices is presented as facts without objective support or reference. Based on this policy, we request that this review be removed.",1-8604000038638,Denied,1/23/2025,2
310Mead Hansen,3,11/26/2017,No review text.,,Spam,1/29/2025,2/3/2025,Unclear Content,"The absence of review text means there is no content to evaluate for relevance or adherence to Google’s guidelines. This lack of information falls under the unclear content policy. Based on this policy, we request that this review be removed.",6-4316000037663,Denied,2/5/2025,2
311MJ LaFond,1,10/5/2017,If you are made of money and want a small apartment the by all means live here. But if not I would find somewhere else to live. They scammed me and my family taking our entire deposit and then charging an absurd amount of money on top of it for cleaning and other fees. We cleaned that apartment before we and in no way should have been charged more. After paying the ridiculous amount we did some research so we wouldnt be scammed the next time and it turns out the deposit is what is supposed to cover all of that. We were perfect tenants never complained and always paid rent on time. I thought we were on pretty good standing until we got the bill. So if you want an apartment thats worth your while with management that respects you I would go somewhere else.,,Conflict of Interest,1/13/2025,1/21/2025,Misrepresentation,"The review contains misleading information regarding the deposit practices and fees associated with the property. The claims that the entire deposit should cover cleaning costs may not align with the actual contractual agreement tenants have with the property management. Misleading information can impact the quality of information on Google Maps, and therefore does not comply with the Misrepresentation policy outlined in the Google Content Policy Document. Based on this policy, we request that this review be removed.",5-6719000038212,Denied,1/23/2025,2
312Bradon Chidester,1,9/22/2017,The management has ignored all my problems that I’ve had. They literally won’t email me back about the issues I’ve been having with the apartment. I would dive into all the things things I’ve had problems with but I don’t want to write a novel.,,Off Topic,1/21/2025,1/29/2025,Unclear Content,"The review lacks specific details regarding the issues faced by the reviewer, which makes it difficult to assess the validity of the claims. According to Google Content Policy, unclear content dilutes the usefulness of information provided to users. Since the review does not provide sufficient context or specifics about the complaints, it fails to meet the clarity requirement. Based on this policy, we request that this review be removed.",2-8942000038515,Denied,2/3/2025,5
313jeremiah weed,1,7/7/2017,If Your smart you wont live herethere are plenty of places that are bigger and better that you can go to $615 for one bedroom rent means you can go to a 2 bedroom somewhere else for 670-700 i recommend this it winds up being better and saving you if your in a bind and have to youll have a lawyer on standby for these jerks and suffer a year contract or a $100 termination fee management are pretty much nice insufferable Mormon scumbags its so far from being pet friendly its hilariously sad if you have a service animal you might as well live on the street because that is where you will end up they will try to give you a 24 hour eviction(illegal btw) and its happened to multiple families that have lived there including those with disabilities. Standard friendly to your face facade treatment at check out then they will take your deposit and will charge you for any minor thing $100 for carpet cleaning $25 per thumbtack hole which for us personally came to be around $900. better to pay just alittle more so you dont have to deal with this nonsense and wind up getting boned.,,Discrimination or Hate Speech,1/21/2025,1/29/2025,Hate speech,"The review includes derogatory language, specifically referring to management as ""insufferable Mormon scumbags,"" which promotes disparagement based on a protected characteristic. This qualifies as hate speech, as it attacks a group based on their religious identity. Such language is not only disrespectful but also violates Google’s policy that prohibits content deemed as hate speech. Based on this policy, we request that this review be removed.",6-9614000038636,Escalated,,
314Paige Olson,1,7/6/2017,Worse place I ever lived. Tried to evict me and now want to charge me almost 900 dollars to fix the damage done by me while I lived there. Which is completely unreasonable given I didnt damage the apartment. There were a couple holes in the wall which I fixed. NEVER LIVE HERE!,,Bullying or Harassment,1/21/2025,,No appeal,,,Deleted,,0
315Sheldon Bladh,1,4/9/2017,DO NOT LIVE HERE!!!!My husband and I moved to campus courtyard in 2015. Upon arrival though our apartment was supposed to be furnished we were missing a couch. It took 3 days to actually receive said couch. We also discovered soon after arrival that our bedroom aligned with the railroad tracks so a loud train would zoom by a couple times a day and sometimes at night while we were trying to sleep. SCARY! The space was small for what we were paying but we were poor busy college students so we accepted that.When we moved in you had to pay a small fee for the washers but the dryers were free which was good because you had to restart the dryer about 3 times before your clothes would be dry enough. However a few months later they began charging for the dryers. We had whole loads of laundry destroyed by these dryers. EVERYTHING came back with black marks and small tears.The piece de Resistance of our time at this hell hole occurred last November about a month before finals. I had been meeting with a psychological counselor for a couple years while battling severe depression and anxiety. After many sessions tears and medications I was advised to acquire a support animal to help me through my struggles. My husband and I found a sweet little hypoallergenic Maltipoo who became my certified medical aid dog. We picked her up one night after office hours and she stayed in our home for the night. The next day after classes I went to the Campus Courtyard office to turn in the required paperwork for my support dog. I carried her in with me and the girls in the office were swooning over my pup. As soon as I handed the paperwork to the front desk lady I was informed that a man would be over shortly to evict us for having a dog on the premises before they had the paper work in hand. I told her that I could not have given them the paperwork any sooner because the office was closed and the paper work is specific to the breed and size of my dog so I could not have given it to them before we had purchased and registered her. She said to take it up with the man who was coming over to evict us. Not 30 mins later an angry man (Jared) pounded on our door and wouldnt listen to a word my husband or I had to say. No explanations no sympathy just a convoluted story about due process and how he was a bishop on campus and could get me kicked out of school and we had 24 hours to pack our stuff and go. That was it we had 24 hours to skip work skip classes pack all of our things and move out mid semester. We had previously been golden tenants. Rent was ALWAYS paid in advance. We were informed that our security deposit would be repossessed we were responsible for paying rent for the rest of our contract and if the apartment was not spotless we would be charged for the cleaning. Luckily we had kind ward members and friends who helped us with these struggles. We were able to sell the contract pretty quickly (though we still had to pay the transfer fee) and we had some friends who took us in so we would not be homeless in the snow. Because we had paid our rent in advance Campus Courtyard held onto our money for a good month after the next tenants had already moved in. So they had a ton of our money and were demanding more while we were desperately trying to scramble up enough funds to pay a deposit and first & last months rent on another place. We had several friends and family members telling us to take our case to court because of the way were treated the time we were given to move and the sheer disrespect for ADA laws. But like I said were were poor college students in the middle of the semester with full-time jobs and no time to spare. Campus Courtyard KNEW that. They took advantage of their authority and the sad part is we have since heard of others who were treated poorly and unjustly by management. DO NOT LIVE HERE!!!P.S. We now live in a cute little house in St. Anthony. We pay about the same for rent have our own washer and dryer and triple the space + a front and back yard. Blessings in disguise!,,Bullying or Harassment,1/21/2025,1/29/2025,Harassment,"The review contains specific allegations against individuals, including accusations of mistreatment and disrespectful behavior by the management, which could be interpreted as targeted harassment against the staff. The review directly names and implicates a specific person involved in the eviction process and details actions that could incite negative attention towards them personally, ultimately undermining respectful discourse and fostering a potentially hostile environment. Given these factors, this review violates the Harassment policy outlined in the Google Content Policy. Based on this policy, we request that this review be removed.",6-2623000037753,Denied,2/3/2025,5
316Bryan Lawson,2,4/8/2017,I lived in campus courtyard for 2 years while attending BYUI.The good: The apartment was clean quiet and was in a great location. Always parking available (even for guests). Easy bike commute to campus right by a park and on a quiet low speed limit street. It is however so close to the train tracks you can make eye contact with the conductor as he passes. Great for him if he wants a bedroom show; bad for you if you have a napping child in the afternoon or have fine china at the edge of the counter--its quite the ruckus.Day to day we loved living there.The Bad: In other states tenants are protected by extensive laws. Unfortunately in Idaho the lease is the law: so they had a hay day! $25/hole if you want to hang a picture. That is nothing short of legal plunder.The apartment manager Jared preys on the tenants. He once followed my wife into our apartment at night while I wasnt home he proceeded to harass her and scream at her about holes we made to hang pictures. This was wildly inappropriate. He was adamant that we owed him $1200 for hanging pictures. Maybe they use gold spackle? or hire plastic surgeons to fill the holes? thats the only reasons I can think of it costing $1200 (Im under the assumption that he has a lot to gain from taking deposits and charging for maintenance). We werent the only ones with very similar stories so we werent an anomaly.Same story when we moved out we left the place spotless but it feels like home to have some art and family photos on the wall. They have pre-installed screws in the walls but there arent many and might not line up with your furniture and with a wife who is an artist they just didnt cut it. We get a bill a month later for $970 for the damaged walls. Cheaper this time--silver spackle perhaps? Thievery is more likely. Doing the math apparently we made 37.8 holes. That number was arbitrary and undocumented.Another member of the staff has been in contact with us and wants to make changes in hopes for a more professional operation. I hope they do.My advice: know your rights and have detailed documentation--pictures--of your apartment. Keep your ORIGINAL contract YOU signed. Jared will always require a phone call no email. This is strange to me and I would suggest insisting on email communication. It is in everyones best interest to have written interactions if there is a need for a small claims court.,,Bullying or Harassment,1/21/2025,1/29/2025,Harassment,"The review contains serious allegations against a specific individual, identified as ""Jared,"" claiming inappropriate behavior such as following the reviewer's wife into their apartment and screaming at her. Such content could be interpreted as harassment under Google’s policies, as it describes behavior that may instill fear or discomfort. Furthermore, the allegations of inappropriate conduct and claims of significant, unjustified charges could potentially mislead other users and damage the reputation of the business without appropriate verification, which is also a violation of the Misrepresentation policy. Based on these policies, we request that this review be removed.",?,Escalated,,
317Sarah Lawson,1,4/7/2017,ORIGINAL POST: Clean safe apartments to live in. There is plenty of parking the grounds are immaculate and the maintenance man is the best to work with–He is always quick to respond happy respectful of your space clean and honest. However other people need to be aware of the predator nature of Jared the apartment manager/owner. Hes a conniving thief and will do anything to charge you money at the end of each semester or upon move-out. When I questioned him about an OUTRAGEOUS maintenance fee (we are talking $1200 for a few pin-hole sized nail holes in the wall) he came over to our apartment at 9:30pm when my husband wasnt home came inside and shut the door bullied me and told me he has a Temple recommend therefore what he is doing to students is fine. He is preying upon renters for additional income for normal wear and tear. I know this has happened to several people- both strangers and friends. Id hate to see it happen to you or anyone looking to sign a contract from them. Please be safe in your interactions with him! Always use email as a way of communication to protect yourself from potential hearsay UPDATE: A member of management has been in contact with my husband and I. Weve come to an agreement that Campus Married Apartments and their affiliations will implement a standard operating procedure i.e – having a neutral meeting zone communicating via email having a third party present at all apartment visits and photographic proof of damage made with all claims.,,Bullying or Harassment,1/21/2025,1/29/2025,Harassment,"The review levies severe accusations against the apartment manager, labeling them a ""predator"" and ""conniving thief,"" which could instigate fear and intimidation, thus breaching harassment guidelines. Furthermore, it describes alarming interactions that can harm community safety perception. We ask that this review is removed because of this policy.",9-9997000037684,Denied,2/3/2025,5
318Rachel Wright,5,11/17/2024,,,Already reported,12/30/1899,,No appeal,,,Deleted,,
319Grace F.,1,8/7/2024,As someone who was one of the first residents to move in here (Oct 2022) I agree with a lot of the recent reviews:-Residents were asked to report to leasing any security issues (cars loitering near the garage unknown people to the community etc.) well I did have a strange car loiter behind me waiting to get into the garage because they did not have a pass- the car ended up following my car in as I have a pass to get into the garage. Second a homeless looking man carrying a sleeping bag was walking along my floor jiggling each door handle as to get into our apts. I reported both these incidents to the leasing office and received NO response. Very concerning. And of course there are the two other incidents of vandal by a stranger on one floor and on another floor a man posing as maintenance entering a apt and enacting in something I will not say here.... I previously lived for 5 years just down the street in 130 M NE and never had any of these incidents of intruders happen so you cant blame the neighborhood on this- its the management of the building. The person at the front desk is hardly on duty patrolling often away from the desk usually during night (not sure where they are).-EDITING this review to add the recent charges for common area are exorbitant compared to what they were in 2022/2023. Absolutely ridiculous. Management barely gave a explanation. Do not move here.-Also EDITING this review to include that on a couple occasions now the warm water in units has stopped working.-Internet often goes out making it hard to work from home.-The phone app to open doors/elevators is SUPER glitchy. Elevators frequently breakdown since the fob wont work. Also for several months now the front doors have been broken only able to use one of the 2 doors.-AC doesnt work well units dont get below 73 degrees during the day in the summer.-My experience first living here was bad too. Jamari (who no longer works here) totally botched the process could not understand anything about how co leasing with a guarantee works. Took several weeks to get any answer out of her she often talked in circles. Also my assigned parking space always had people parking in it constantly. That has since cleared up but sounds like others are still having that issue.-Trash rooms are a mess. Total smell in the hallways and often times trash is spilling out of the room into the hallway (this again never happened at Flats 130 M St.). The residence hallways are never cleaned there has been rotting food outside my unit for weeks now.-The chatroom for residents in our Cobu app seems to be monitored as well by management. Sometimes people post concerns such as these in it to try and connect with others and I then shortly thereafter I notice the posts are immediately deleted.,,Conflict of Interest,1/31/2025,2/11/2025,Misinformation,"The review cites multiple alarming incidents concerning security and maintenance issues at the property. However, it lacks verifiable details or corroboration from authoritative sources, which could lead to the spread of potentially misleading information about safety and living conditions. Claims made about management ignoring issues, the reliability of the front desk, and specific instances of security breaches may not represent the broader experience of all residents and lacks factual backing, which undermines the quality of information available on Google Maps. We ask that this review is removed because of this policy.",0-2629000037999,Denied,2/14/2025,
320Brhan Abraha,2,8/6/2024,I walked into the Cielo hoping to get a tour while visiting DC before my move. It was just as beautiful in person from what I could see but wow what an awful experience. Where do I start…there were two leasing agents but they both refused to help multiple times (with the concierge) saying they had other tour appointments that they didn’t actually have. They directed her to have me do a solo walk through tour using the app which was fine with me but I tried 6-7 times (while the concierge watched) and we kept getting an error. One thing I didn’t mention is I actually called 5 times before walking in but the phone would just hang up while on hold for a leasing agent so I think they were having some kind of technical issues. The concierge took my phone back to the leasing agents to show the error that kept happening and they said they don’t know what to tell me. At this point it was 30 minutes passed they’re so called appointment and I walked back to ask if there was a manager. There were two leasing agents in beautiful offices on thier computers with no interest in helping me. I asked if there was a manager and one said she’s the assistant manager (with attitude) but she can’t help me because that would interfere with other potential appointments. She then put HUGE HEADPHONES on and returned her focus to her computer. It was unbelievable. To top it off as I was walking out a current resident walking by looked at me shaking her head intensely whispering “don’t do it don’t do it”. I’ve been on many tours this week but this was the craziest experience ever. For whoever invested in developing this beautiful property what’s the point if your scaring away current and prospect residents?,,Conflict of Interest,1/31/2025,2/3/2025,Off-topic,"The review details a personal experience with the leasing process at Cielo Apartments but does not focus on the specific aspects of the business's services or amenities, making it off-topic. We ask that this review is removed because of this policy.",4-6142000037528,Denied,2/4/2025,
321Avery Wallace,1,6/28/2024,DO NOT LIVE HERE! The management and staff is incompetent and screws people over. Their systems constantly do not work and they dont care.,,Off Topic,1/31/2025,2/3/2025,Offensive content,"This review employs severe language (""incompetent"" and ""screws people over"") that could be viewed as derogatory and inflammatory against the management and staff. Such content is classified under offensive content, which aims to maintain a respectful discourse among users. We ask that this review is removed because of this policy.",3-2647000038013,Denied,2/4/2025,
322Hanna Escobar Björkman,1,5/20/2024,It is impossible to reach this leasing office. They have never answered their phone when I have called additionally the leasing staff does not get back to you in a timely manner. We have been having discussions about our move (which is in 4 days) and they were supposed to get back to us 5 days ago with an urgent matter and we have called and texted without any response. I have never experienced this many issues to reach a leasing office. This has however been an ongoing issue since we initiated the process a couple of months ago.,,Off Topic,1/31/2025,2/3/2025,Off-topic,"The review reflects the reviewer’s frustrations with communication issues but lacks specific details regarding their overall experience with the property or its management, classifying it as off-topic. We ask that this review is removed because of this policy.",4-2451000038650,Denied,2/4/2025,
323Taylor Fuchs,1,5/1/2024,No review text.,,Spam,1/31/2025,2/3/2025,Unclear Content,"The lack of any review text renders this entry unclear, as it provides no information about the reviewer's experience or perspective. We ask that this review is removed because of this policy.",4-6636000038922,Denied,2/4/2025,1
324alejandra holguin,1,5/1/2024,My experience with LCOR management at Cielo Apartments has been nothing short of disappointing. From the moment I moved in it was evident that management was ill-prepared to handle the demands of such a large building. The moving process itself was the most frustrating day of my life with countless inconveniences and mishaps that left me incredibly dissatisfied. While management did compensate monetarily for the inconveniences it does little to rectify the overall lack of organization and professionalism.In addition to the chaotic move-in experience there have been ongoing issues with maintenance and SECURITY. Security measures are lacking leaving residents feeling uneasy about their safety. This is particularly concerning given the location in NoMa.Recently there has been a sudden increase in the common amenities charge which now rivals the amount we pay for the amenities within our own apartment. This seems unjustifiable and has left me feeling frustrated with the value for money provided by the management. No message to alert residents that this brutal change was coming up... management waiting until we all sent them emails requesting an explanation to send a generic email saying that there is a clause on our lease and is our obligation to pay this extra cost.While the amenities offered by Cielo Apartments are decent they are overshadowed by the incompetence and negligence of LCOR management. I cannot in good conscience recommend Cielo Apartments to others until significant improvements are made in management practices maintenance and security measures.I sincerely hope that this review serves as a wake-up call for LCOR management to prioritize the well-being SAFETY and satisfaction of their residents.,,Conflict of Interest,1/31/2025,2/3/2025,Off-topic,"The review expresses dissatisfaction with the management and specific service issues but includes excessive commentary about organization, professionalism, and security concerns. This content strays into broader criticisms that do not specifically relate to a factual account of individual experiences at the location, ultimately making it less useful for prospective residents. We ask that this review is removed because of this policy.",,Escalated,,
325James Norberg,1,5/1/2024,Just look at the recent reviews and it tells you all you need to know about this place. Great location and amenities but management is clueless huge amount of staff turnover building is broken into weekly no security and the hidden predatory charges have begun to be applied for the entire building. None of my neighbors here are happy with the building situation and I recommend you stay away from here and any building owned/managed by LCOR. The fact that all the positive reviews for Cielo are for Petros shows the reviews are either fake or incentivized. Steer clear if possible there are plenty of other options available in NOMA.,,Conflict of Interest,1/31/2025,2/11/2025,Misinformation,"The review contains unsubstantiated claims about the management's competence, security issues, and hidden charges without providing sufficient evidence to support these assertions. Such misleading information can create undue panic or concern among potential residents. The mention of ""fake or incentivized"" positive reviews also distorts the reputation of the business and could mislead users about the quality of their experiences and decisions. This falls under the misinformation guidelines. We ask that this review is removed because of this policy.",8-0611000038171,Denied,2/14/2025,
326Shaq - LOECWDW,1,1/5/2025,,,Spam,1/6/2025,1/21/2025,Unclear Content,The lack of review text results in content that does not provide any meaningful feedback or assessment of the business in question. This creates unclear content that does not serve its intended purpose. We ask that this review is removed because of this policy.,7-3118000037399,Denied,1/24/2025,3
327Grace Cloud,1,12/9/2024,1. Unsecure front entry way doors consistently undergoing repair and maintenance- anyone can just walk into the building as the doors will remain wide open for hours2. Conceirge team sleeps on the job and if they are awake they are staring at their phones - very rarely even looking up to see who is coming in and out which is quite literally their only job3. Packages not being logged into the system and sitting for days or weeks in the package room4. Crime in the building including vandalism5. Weed smell throughout the building and even sometimes in my unit even though I don’t smoke and despite it being a non-smoking building6. Unresolved noise complaints7. BLACK MOLD due to negligent installation of appliances8. Parking garage door being out of commission meaning you have no access to the building9. Elevators trapping you inside10. Management team sleeping on the job- I’ve literally walked into the leasing office during open hours and seen people stretched out and asleep,,Bullying or Harassment,12/10/2024,,No appeal,,,Removed,12/17/2024,
328Dan Blewett,1,11/29/2024,Highly encourage you to Google this building. You’ll find multiple articles from local newspapers on car theft crazy deceptive fees plumbing issues and more that have happened here.My July 2024 utilities bill for COMMON AREAS (not my own unit) was $185. You should absolutely not live here. It’s a terrible deal because of these fees. They lied and told me it would be $30-40 per month when I signed my lease.This is on top of a mandatory $70 internet fee. My July total was $255 a month in addition to my own utilities and rent payment. It’s a terrible deal.I have a small unit so this fee I am paying is on the low end - other renters are paying more than I am.This is a very deceptive practice and had I known it was this expensive I would have never lived here. ASK YOUR AGENT FOR THE FULL PICTURE OF ALL FEES and get it in writing.Hot water has gone out countless times since I’ve lived here. It’s a regular occurrence.Three cars have been stolen out of the expensive parking deck below the building that residents pay hundreds of dollars a month for. It’s crazy.And we are limited to ONE guest max for using the pool. Too bad if you have 2 friends you’d like to invite. It’s ridiculous.We are charged insane fees for amenities and yet barely are allowed to use them.Be informed and read more reviews here before deciding.,,Discrimination or Hate Speech,12/31/1988,,No appeal,,,Deleted,,
329Juan Sebastian Herrera,1,11/27/2024,,,Off Topic,11/27/2024,12/2/2024,Misrepresentation,"The review implies deceptive information about the utility costs and practices associated with the apartment complex. The claim that residents must pay an excessive ""extra"" for utilities without clear justification distorts the facts regarding utility pricing practices. As the Google Content Policy outlines, we do not allow false or misleading accounts of service quality that might unduly influence user decision-making. The review further presents the information in a way that can cause potential harm by seeking to distort the perception of the rental property and its utility billing practices. Based on this policy, we request that this review be removed.",?,Escalated,,
330Heidi Martindale,1,10/2/2024,,,Already reported,12/30/1899,11/26/2024,Off-topic,"The absence of review text means there is no relevant feedback or experience shared regarding the business or service, which clearly falls under off-topic guidelines. We ask that this review is removed because of this policy.",8-1319000037401,Denied,12/13/2024,17
331Wendy Leopold,1,10/2/2024,I was visiting my nephew and was so excited to see his beautiful new home. I am a Property Manger and was appalled at the lack of common courtesy from the concierge desk. As we came and went I acknowledged the staff by saying hi or good morning. Not once did any of them lift their head to return the acknowledgment. As a PM I understand and appreciate the fact that things happen. Such as no hot water AC not working properly etc. As long as the communication is there between management and resident it deescalates an already frustrating situation. But when the resident gets no response or update regarding such things this is unacceptable. Especially for the amount of money they pay for their rent. Residents deserve to know what is going on in and around their home. We are a computer driven country and there is absolutely no reason why a resident should not receive notification via email or even text. It baffles me why someone chooses to be in the customer service industry but does not provide an ounce of customer service. The entire management team at Cielo should be released from their positions.,,Already reported,12/31/1899,11/29/2024,Harassment,"The review contains strong language that disparages and threatens the management team at Cielo Modern Residences, suggesting they should be ""released from their positions."" This type of content promotes hostility towards individuals within the company, which aligns with harassment guidelines. Additionally, the review expresses dissatisfaction in a way that may cause emotional distress to the staff. We ask that this review is removed because of this policy.",4-7883000038060,Removed,12/18/2024,19
332Betsy Fawcett,1,9/11/2024,,,Already reported,12/31/1899,11/27/2024,Unclear Content,The absence of review text makes it impossible to determine if it violates any Google policies. The content needs to be reviewed to assess compliance with guidelines. We ask that this review is removed because of this policy.,9-5897000037644,Denied,12/15/2024,18
333Pepe Garcia,1,9/11/2024,,,Already reported,12/31/1899,11/26/2024,Unclear Content,The absence of review text makes it impossible to determine if it violates any Google policies. The content needs to be reviewed to assess compliance with guidelines. We ask that this review is removed because of this policy.,4-6971000037302,Denied,12/15/2024,19
334Gabby Chishinsky,1,9/4/2024,The management here is truly incompetent and has no respect for tenant rights. After our August leak they did not provide other accommodations for impacted tenants and simply told them to contact their renters insurance. LCOR/Cielo is also not transparent about utility and common area fees. Their policies are continually changing. Transparency is completely lacking for this building. Given the constant construction now and dehumidifiers throughout the building our utility bills will go up and they have not been transparent about this matter or helped tenants whatsoever.,,Conflict of Interest,11/26/2024,12/2/2024,Misinformation,"The review contains claims regarding the management of the property, specifically about tenant rights, accommodations, and utility fees, which may not accurately represent the actual policies or practices of Cielo. Such assertions can mislead potential tenants and may harm the reputation of the property management. We ask that this review is removed because of this policy.",8-0704000037541,Denied,12/19/2024,17
335Linda Marchlewski,1,9/4/2024,This place has shared utility fees (separate from trash internet and Pepco) called conservice. Before I would sign our lease I asked them for an estimate of the monthly conservice fee. They were not transparent at all so I asked them to give a range and back that up with the prior few months of conservice fees for a comparable apartment. I was told 30-75...100 max. It started low/non-existent and quickly ramped up to 250 and now 350 from this past month.Legally theyre in the right. Ethically... I think it is predatory. If anyone is considering leasing here I wouldnt recommend unless you are willing to deal with the lack of transparency and financial risk that comes with their unforgiving lease terms. After hearing about Cielo our wards councilmember is stepping in to put forth regulations that prevent this practice in DC. I would rate this higher normally because frankly I do like where I live and would likely make the same decision with hindsight. However I feel like its worth warning others so they can can factor that into their renting decisions and budget.,,Conflict of Interest,11/26/2024,11/29/2024,Misinformation,"The review contains claims regarding the ""conservice"" fees and the lack of transparency from the management, suggesting a potential misrepresentation of the actual costs and practices related to utility billing. The review states specific figures that may not accurately reflect the intended agreements or legal obligations, leading to potentially misleading information. Since reviews can significantly affect public perception and could lead to financial implications for future renters, the ambiguities in the fee structure and its representation warrant a closer examination. We ask that this review is removed because of this policy.",9-0897000037651,Denied,12/19/2024,20
336Brittany Jones,1,8/28/2024,I had high expectations when moving into Cielo given its marketed as a luxury property and only a couple years old. Unfortunately my experience has been quite disappointing.There have been MANY ongoing issues.1. There is a lack of transparency in regards to ambiguous common area utility fees. When trying to get clarification on how the fee is calculated since it varies and has been significantly increasing the leasing office and LCOR do not provide adequate responses or resolution. These fees range up to $300 which is in addition to individual unit utilities. In additional to there not being a cap on these fees they were also not disclosed to us prior to or upon move in.2. Severe lack in common curtesy communication to tenants regarding general building updates.3. Massive water pipe leak that has affected many units displacing multiple tenants. Again delayed lack of communication and implemented protocol.4. Security issues.5. Trash shoots/closets are jammed packed for days due to overflow. We have asked for an additional trash removal day with no resolution.6. AC in unit has not worked properly not budging below 75 degree during harsh heat waves for weeks. When asking for resolution LCOR told us there’s nothing they can do to resolve the community’s AC unit as it’s overworked and not able to handle a building of this size. The humidity in our unit (as well as common areas and hallways) was so bad our bedding and clothes were damp.Despite several requests these concerns have not been adequately addressed not resolved. This has significantly affected my overall living experience which falls short of what one would expect from a building of this caliber.We need LCOR to take our concerns seriously and collaborate towards improving the situation for current and future residents.,,Off Topic,11/29/2024,12/2/2024,Misinformation,"The review contains several claims regarding management practices, utility fees, and maintenance issues that could be misleading if not accurate. Specifically, the assertion that utility fees are not disclosed and vary significantly, as well as the claim about a severe water pipe leak affecting multiple units, provides potentially false information that may harm the business's reputation. Without proper verification of these claims, they could be categorized as misinformation, as they may cause significant harm to Cielo’s image and discourage potential residents. We ask that this review is removed because of this policy.",5-5596000037871,Denied,12/20/2024,18
337Jacob R,1,8/27/2024,1. Predatory “leasing” Hidden fees and poor management have more than tripled our utilities.2. The management is incompetent and cares neither for resident quality of life or safety.3. Moving in was a nightmare and nothing was done to make it right until we raised hell4. The complete lack of transparency or communication is utterly unacceptable. They are currently ripping up the floor and ripping out walls and I still haven’t been told,,Already reported,12/31/1899,11/27/2024,Misinformation,"The review presents unverified claims regarding ""hidden fees"" and ""more than tripled"" utilities without specific evidence or context, which could mislead prospective residents about the property’s practices and management. Furthermore, it fails to provide factual information regarding the management's actions or the conditions of the premises, thereby contributing to the spread of potentially harmful misinformation. We ask that this review is removed because of this policy.",5-9648000037090,Denied,12/15/2024,18
338D J,1,8/27/2024,DO NOT LIVE HERE UNLESS YOU’RE IN THE MOOD TO GET SCAMMED OR ROBBED. Ask them how much their “common area utility” costs are. Look Cielo up on the news before you sign!!! As a current tenant all I have to say is read the lease carefully before you sign. The additional costs make your total rent way more expensive than you’d expect.,,Already reported,12/31/1899,11/26/2024,Misinformation,"The review suggests a high likelihood of being scammed without presenting verifiable facts concerning the utility costs, making it an exaggerated claim. Such misinformation can unfairly influence potential tenants by creating a biased perception of the apartment's financial terms. The patterns present in this review and others implying hidden fees and poor management reveal a coordinated agenda, further undermining the credibility of the claims. This is the second review with only initials and similar patterns. We ask that this review is removed because of this policy.",2-8700000037139,Denied,12/13/2024,17
339Paulo Rivera,1,8/27/2024,,,Already reported,12/31/1899,11/27/2024,Unclear Content,The lack of review text makes it impossible to ascertain compliance with any specific policies outlined in Google Content Policy. The unclear nature of the review content warrants removal. We ask that this review be removed under this policy.,9-5319000037431,Denied,12/13/2024,16
340Jacob Downs,1,8/27/2024,,,Already reported,12/31/1899,11/26/2024,Unclear Content,"The lack of review text does not provide any information about a specific experience or issue that a customer may have encountered, which does not meet the requirements for a clear and informative review. We ask that this review be removed because of this policy.",8-8599000037448,Denied,12/14/2024,18
341Dan Blewett,1,8/26/2024,,,Off Topic,11/27/2024,12/2/2024,Misinformation,"The review contains misleading statements regarding the monthly utility fees and amenities that could misinform potential renters. The claim that the utilities for common areas were promised at $30-40 per month when the actual charge was $185 constitutes misinformation that could significantly affect perceptions of the cost of living at this apartment complex. Additionally, the assertion about restrictions on guest access to amenities could mislead potential residents about their actual rights and experiences, further perpetuating inaccurate representations of the business. We ask that this review is removed because of this policy.",9-2184000037689,Denied,12/20/2024,18
342Y. Z. Li,1,8/25/2024,,,Already reported,12/31/1899,11/27/2024,Unclear Content,"The absence of review text does not provide sufficient information to assess whether it pertains to the business or service in question, falling under unclear content guidelines. We ask that this review is removed because of this policy.",8-6644000037864,Denied,12/15/2024,18
343Michael B,1,8/25/2024,Never rent from a place that charges common utilities. Especially when they have major leak issues!,,Off Topic,11/26/2024,12/2/2024,Misinformation,"The review contains potentially misleading information about the business's practices by making a broad assertion against all places charging for common utilities without context or specificity. Such claims could misrepresent the business's reputation and influence potential customers' perceptions unfairly. While it mentions leak issues, it does not provide specific evidence or details regarding these claims, which leads to further questions about the accuracy of the statement. We ask that this review is removed because of this policy.",8-0206000038132,Denied,12/19/2024,17
344Riley Hothem,3,8/23/2024,,,Spam,11/27/2024,12/2/2024,Unclear Content,The lack of review text results in content that does not provide any meaningful feedback or assessment of the business in question. This creates unclear content that does not serve its intended purpose. We ask that this review is removed because of this policy.,0-8830000037392,Denied,12/20/2024,18
345Matt McGlynn,1,8/23/2024,Editing to add that common area utility charges are wildly inconsistent. In the last month sewer charges have increased over 900 percent with no explanation. Avoid Cielo/LCOR at all costs.Honestly this building is nothing short of a disaster. I’ve lived in several buildings that have been branded as ‘new luxury apartments’ in DC so I moved in with reasonable expectations.Cielo has consistently failed to reach the incredibly low bar I set when moving in. The emergency line for the building literally does not exist. If you call during an emergency as I did when their poorly executed 1Valet app malfunctioned for my pet sitter you’re sent into a continuous loop back to the main menu. Despite being used for critical systems like building and unit entry 1Valet only provides support during standard business hours.The weekday concierges are the only competent ones. The others avoid residents at all cost seemingly. I’m not sure I’ve ever seen them even looking at the front door.Speaking of the front door it has never been fully functional in my time living here.The amenities have been capped to a ONE guest per unit policy which is unheard of. There’s a strange odor creeping into the building that I suspect will only continue to grow more severe as we continue through the Summer months.The forced SingleDigits internet is a mess. If you experience an outage expect minimum 5-7 business days for a tech to even consider coming out unless a critical mass of residents are complaining at the same time.All that to say believe the negative reviews here. LCOR has no idea how to properly handle this building.,,Off Topic,11/27/2024,12/2/2024,Misinformation,"The review makes several claims regarding utility charges, emergency services, and building management that are not substantiated with evidence. For instance, stating that sewer charges have increased over 900 percent with no explanation could mislead potential tenants regarding the financial aspects of living in the building. Additionally, claims about the emergency line not existing and the inadequacy of the 1Valet app may induce panic or a misperception of safety and efficiency within the residence, potentially influencing others' decisions to rent there. We ask that this review is removed because of this policy.",3-3451000038012,Denied,12/20/2024,18
346H K,1,8/22/2024,Worst place imaginable they can make a TV show out of how horrible this place is. Every single aspect of living here sucks and there is no one trying to help everyone just gives the same typical answers of “we’re looking into it” but nothing ever gets fixedI can’t believe a place this terrible even exists and to make it worse they advertise as “luxury” and charge insane pricesAvoid at all costs. Sleep in your car if you have to until you find somewhere that isn’t hell on earth like this place,,Already reported,12/31/1899,11/26/2024,Misinformation,"The review makes overly dramatic claims about the living conditions, such as stating the place is ""hell on earth"" without providing substantial evidence or context. Such hyperbole lacks factual basis and contributes to an inaccurate representation of the property, potentially deterring prospective residents based on exaggerated negative experiences. The recurrent negative phrasing observed across multiple reviews indicates a potential coordinated narrative aimed at discrediting the establishment. This is the third review with only initials and similar patterns. We ask that this review is removed because of this policy.",4-4733000037701,Denied,12/13/2024,17
347Adaihu Ononuju,1,8/12/2024,Concierges are illogical combative condescending and inappropriate.,,Already reported,12/31/1899,11/27/2024,Offensive content,"The review employs derogatory language to describe the concierges, labeling them as ""illogical,"" ""combative,"" ""condescending,"" and ""inappropriate."" Such language is likely to reasonably cause others to experience extreme anger, insult, or disrespect. We ask that this review is removed because of this policy.",9-3178000037736,Denied,12/15/2024,18
348Ebony King,2,7/29/2024,I didn’t make it to the final level of actually leasing at Cielo but I believe these bad reviews just based off of my experience touring. I do appreciate the leasing office squeezing me in on short notice for a tour. I toured with Sierra she was very nice & informative… but that ended there. I wasn’t able to view the actual units that I was interested in because they’re occupied so Sierra let me know that she’d be sending me videos and quotes of the units within 10-15 minutes after the tour. I never received an email. Like howd she forget that fast? lol. I emailed her to follow up about it & never received a response. I called Cielo pressed all the prompts to be directed to the leasing office but somehow was directed to the concierge who was rude & uninformative about how to get me in contact with leasing. I gave up after that because that negligent experience alone was enough for me to see what living here will be like.,,Already reported,12/31/1899,11/27/2024,Misrepresentation,"The review provides a misleading account of the leasing office's responsiveness and service quality based solely on a tour experience. While it expresses dissatisfaction regarding a lack of follow-up communication, it does not adequately represent the entire context of the leasing office's operations or the overall living experience at Cielo. This could distort potential tenants' decision-making processes, making it appear that the entire leasing process is negligent when the reviewer only went through part of it and did not lease. We ask that this review is removed because of this policy.",3-8996000037606,Denied,12/15/2024,18
349Amar Bhardwaj,1,7/19/2024,The management (LCOR) is irresponsible and unaccommodating. Of particular note is that they began charging fees for common area utilities without any notice that are several hundred dollars per month for many units and have been very unreceptive to concerns from residents.,,Already reported,12/31/1899,11/27/2024,Misinformation,"The review contains concerns about management practices that may be misleading or inaccurate, specifically regarding the alleged charging of fees for common area utilities without prior notice. Such claims can significantly skew the perception of the management's reliability and transparency, potentially misinforming potential residents about the property. This dissemination of possibly incorrect information could lead to decisions based on misunderstanding or false premises. We ask that this review is removed because of this policy.",4-0686000037998,Denied,12/17/2024,20
350Ivan Mani,1,6/18/2024,Dont live here. Your car will get stolen from the secured parking garage that you pay $275 per month to use. Management will refuse to take any responsibility work with you in any way or even provide the security footage of your car getting stolen. They dont GAF about their tenants at all.,,Already reported,12/31/1899,11/27/2024,Misinformation,"The review presents unverified and exaggerated claims about the security of the parking garage and the management's response to theft incidents. It implies a lack of responsibility and support from management without providing evidence, which can mislead potential renters regarding the safety and reliability of the service. Such misinformation can significantly damage the business's reputation and deter prospective tenants based on unfounded fears. We ask that this review is removed because of this policy.",5-2099000037335,Denied,12/17/2024,20
351J B,1,6/4/2024,Living in this apartment building has been an absolute nightmare. The so-called leasing practices are predatory and hidden fees have caused our utilities to skyrocket. The management is utterly incompetent showing zero concern for residents quality of life or safety.In the past year alone two employees were fired under troubling circumstances. One sent inappropriate photos to a resident while intoxicated and another physically assaulted a resident. This action only occurred after persistent resident pressure and involving the authorities suggesting these individuals would likely still be employed otherwise.Security is virtually nonexistent. Recently there were multiple home invasions in this supposedly secure building. Managements response? A weak reminder to lock our doors despite countless pleas for real security measures over the past year.The secure parking garage is a joke with vehicles regularly stolen or vandalized all while we pay a steep $350 a month for a single spot. Basic utilities like heat and hot water are unreliable going out in the winter while the AC fails in the summer leaving our pets in dangerous conditions.We’re forced to pay $70 a month for internet service that doesnt work. A part of the building recently caught fire yet no alarms went off and we were not informed until a day later.This building is far from safe secure friendly or luxurious. The managements endless apologies mean nothing when they consistently fail to take any meaningful action.,,Already reported,12/31/1899,11/26/2024,Misinformation,This review contains unverified allegations about predatory leasing practices and issues with security that are presented in a sensational manner without supportive evidence. The claims made about management incompetence and the severity of the safety concerns could incite undue alarm among potential residents based on uncorroborated accounts. The frequent occurrences of similar themes in the reviews suggest a coordinated effort to spread misinformation about this property. This is the fourth review with only initials and similar patterns. We ask that this review is removed because of this policy.,1-3530000037387,Denied,12/13/2024,17
352E I,1,6/4/2024,I’ve lived at Cielo for 15 months. While the building is beautiful with great amenities the policies for those amenities management company competency and the overall quality of the craftsmanship leave a lot to be desired. All of the other negative reviews are accurate and still ongoing issues.Moving in I feel like I managed the leasing process myself. My leasing agent was nonresponsive to several emails over several weeks. Phone calls to the front desk and office were not responded to simple follow up questions like “where a unit is in the building” or “what is the height of the counters in the disabled units” (which they kept trying to rent me) were met with “come back and take another look to find out for yourself” (after I had already toured twice). I attributed this to the building being a few months old and the leasing office being overwhelmed. This was a mistake because it continues to be the case along with an inability to communicate clearly or routinely run operations. Five months into my lease I was met with hostility over forms that had no ability to be uploaded in LCOR systems nor were requested or followed up on being missing.The common utilities fees are atrocious and have been implemented after living here for over 1 year. Prepare to pay $200-$300 for the forced Internet your own PEPCO bill common area electric water trash hvac. Clarity on the specifics of what is included in the common area electric charges has not been provided after 2+ months of unified requests across dozens of residents. The management company will be quick to tell you that you are required to pay per your lease but ignore the terms in the lease for written about utility disagreement. I was verbally told by the leasing agent that it is up to them to enforce the parts of the lease they desire - which is not how a legal document works. The common area utility fees are $100+ more than the minimum that was quoted to residents. Compared to neighboring buildings that LCOR manages they have not capped the fees at $50. Upon informing LCOR that DC code prevents utility fees from accruing late fees or being a reason for eviction they shadily converted the remainder of unpaid to “rent due” on future invoices.Most of the concierge staff have no training. Packages are never logged. When I was locked out of my apartment due to the app provided for entry not working the concierge had no idea what to do had to call someone else and then sat quietly for 10 mins. When I followed up he was confused as to why I wanted into my apartment “now”. Often the male concierges are asleep on the phone not watching the door or even looking up. They don’t greet you etc. The women are pretty decent though.There is no standardization on things like fob costs business practices etc. Fobs for your own residence have varied in cost from free to $100. I paid $50.My apartment has had water damage 2x - once from a toilet in the unit above me once from my shower which had previously been fixed for leaking 2-3x.Amenities like the pool gym etc. are written into leases with the number of visitors being 4. This year we were told 1. Again selectively enforcing leases as it suits management.There is only on main entrance to the building and another convenient entry on the other side of the building was armed with an alarm. Processes to roll out this alarm out cited the wrong side of the building for implementation a number that had to be called if the alarm goes off as a person has to manually reset it. The number is an unanswered loop continuing the difficulty of getting ahold of anyone in this company. That being said there is no emergency line that is answered by a real person should you need it.I will not be living in a LCOR building again in the future.,,Already reported,12/31/1899,11/26/2024,Misinformation,"The review discusses numerous issues regarding management responses and communal fees. However, it doesn’t provide verifiable evidence for the claims about ongoing issues and financial burdens, which could mislead readers regarding the actual living conditions and practices of the management. The consistent pattern of negative experiences highlighted in multiple reviews points toward possible coordination in discrediting the establishment's reputation. This is the fifth review with only initials and similar patterns. We ask that this review is removed because of this policy.",9-6276000037891,Denied,12/13/2024,17
353G L,1,5/27/2024,DO NOT UNDER ANY CIRCUMSTANCES MOVE INTO THIS PLACE! Everything ppl are saying is true.1. EXORBITANT amount of hidden fees!2. Unit are so cheaply made everything breaks here!3. Elevators rarely work with the fob I have been stuck multiple times inside of one.4. Although I pay for parking there’s always someone taking my spot and management does nothing.5 LACK OF SECURITY6. Management rarely does any event for residents7. IT SMELLS8. CONCIERGE IS USELESS half the time they are either not there or asleep depending on the time.9. Owner is in a current lawsuit due to other properties and honestly looking into how I can join based on this one.RUN FROM THIS PLACE! I T IS NOT WORTH IT!!!!,,Already reported,12/31/1899,11/26/2024,Misinformation,"The review lists various issues, including hidden fees and poorly functioning amenities. However, these serious claims are not backed by specific evidence or statistics. Such exaggerated assertions about the management and the building can misinform potential tenants about the risks of living there without providing a balanced view of the situation. The similar naming structures and clustered complaints indicate a coordinated attack against the property, which further undermines the reliability of these statements. This is the sixth review with only initials and similar patterns. We ask that this review is removed because of this policy.",4-2417000038077,Denied,12/13/2024,17
354Ian Howard,1,5/23/2024,Since moving in leasing staff have been difficult to get hold of and uncommunicative. Have had multiple issues with billing since moving in such as unauthorized charges on utility statement. Recently we have been charged common area utilities which are greater than 400% of our personal usage (upwards of $220 for 1 bedroom apartment). Beware of disorganization and charges while considering moving into this complex.,,Already reported,12/31/1899,11/26/2024,Misinformation,"The review contains potentially misleading statements regarding billing practices and utility charges that lack clear context or factual backing. The claim of being charged ""greater than 400% of personal usage"" raises questions about its accuracy and can significantly harm the reputation of the business by suggesting extreme financial exploitation. The unspecified nature of the charges and billing issues may mislead potential tenants about the complex's practices. We ask that this review is removed because of this policy.",4-1617000037960,Denied,12/13/2024,17
355Hailey Shull,1,5/7/2024,,,Already reported,12/31/1899,11/26/2024,Unclear Content,"Since there's no review text provided, we cannot assess the content against Google’s policies. As such, this situation falls under unclear content guidelines. We ask that this review is removed because of this policy.",3-6626000037712,Denied,12/15/2024,19
356Rachel Ellis,1,5/2/2024,,,Already reported,12/31/1899,11/26/2024,Unclear Content,The absence of review text results in unclear content that fails to provide any meaningful information regarding the experience at the location. This dilutes the useful information that Google Maps aims to provide its users. We ask that this review is removed because of this policy.,4-2661000037000,Denied,12/15/2024,19
357Ni Chang,1,4/30/2024,Got hit by a surprising community utility bill which amounted to more than twice as much as my in-unit utility cost. Not sure why the community area of the building could use that much electricity which seems suspicious to me. The management directed inquiries to the service provider who is non-responsive and unhelpful. Not going to renew lease.,,Already reported,12/31/1899,11/26/2024,Misinformation,"The review suggests that the utility bill is excessively high without providing concrete evidence for this claim. It also implies that the electricity usage in community areas is ""suspicious,"" which could mislead potential renters about the reliability and quality of the property's management and services. This kind of assertion could create unwarranted negative perceptions about the property management’s transparency and responsibility. We ask that this review is removed because of this policy.",0-9832000037627,Denied,12/13/2024,17
358L T,1,4/29/2024,Echoing other residents reviewed I feel NOT SAFE this apartment.Several Vandalisms Strangers breaking into the building Fire etc. However there are no specific initiatives. The leasing office is just repeating Your security is the responsibility of yourself.There are NO surveillance cameras on residential floors and hallways even though several incidents have happened. Also concierges are super busy for their private phone and dont even look up. This is totally ineffective for the communitys safety. If the leasing office wants to improve that they can check the record of surveillance camera just above the concierges desk and points out their attitude. One night I saw DC police car was driving in the garage and searched for something very seriously. That was very scared but no reports from the leasing office about that. And of course there are No surveillance cameras in the garage. Now retail was open and more unknown people can get into the garage. You can easily imagine next possible situations.In addition Parking spot Garbage room Package etc. are also DISORGANIZED.As for the parking spot I was assigned one parking spot from the leasing office. However someone was said this is our spot. So I was re-assigned another parking spot and there was another car already parked. Then I re-assigned again but there was another car again. They actually parked their car without any permission so I asked to the leasing office to move them to somewhere. However no situation changes for a long time and I finally had to communicate directly with other residents for solving that problem.Garbage room is messed up especially during the weekend and holidays. It seems no one take care of it and garbage is just scattered. If its a long weekend or holidays you can meet the garbage on the hallway.Packages are sometimes missing. Also I often see our packages are just left on the concierges desk. Moreover I dont know why but sometimes package room is open for everyone. Anyone can pick up residents packages. Of course the concierges do not have time to take care of it since they are busy for their phone.There are dog pops on the hallway of the residential area more than one month. It means this apartment does not clean up some common areas such as hallway. This is my first experience in my several apartment life.Since Your security is the responsibility of yourself residents should raise those problems and make those messed up situations change as soon as possible. I felt relieved because other residents also feel same based on their reviews. Property management and leasing office should manage this situation seriously.Now we are not sure the exact reasons but our utility/community fee suddenly increased by 300% from this month.The management company and leasing office do not intend to organize things anymore.This poor apartment let me down every day since I moved last summer. Now I just hope nothing bad will happen to our community and really look forward to my lease term end.Truly the worlds most uncomfortable place.,,Already reported,12/31/1899,11/26/2024,Misinformation,"The review raises significant safety concerns about the building, alleging poor management of security measures that lack verifiable supporting information. The statements regarding crime and management's negligence could sway potential renters unduly by painting a potentially distorted picture of the living environment without substantiation. The patterns of repetitive negative complaints observed in other reviews suggest a coordinated effort to misrepresent the property. This is the seventh review with only initials and similar patterns. We ask that this review is removed because of this policy.",6-4326000037595,Denied,12/16/2024,20
359Adrián Blanco,1,4/29/2024,Cannot agree more point by point with the recent 1-star reviews. I am a resident for the past 13 months and I would give it 0 stars if I could. Management is horrible complete lack of communication constantly lying about apartment conditions sudden arbitrary common area charges without any proof or bills sustaining this internet that does not work excessive smell of tobacco smoke/exposure to secondhand smoke in your unit on the daily (you are literally paying insane rent to take years off your life as a non smoker living here) predatory tactics to raise your rent for renewal… If you are considering moving to Cielo don’t do it. You only have to check that all 5-star reviews are from people that just toured the apartment but don’t live here.,,Already reported,12/31/1899,11/26/2024,Misinformation,"The review includes claims about severe issues such as management negligence, internet failures, and excessive exposure to tobacco smoke without substantiated evidence. These statements could mislead potential residents about the living conditions and safety at Cielo Modern Residences. Such unverified claims can significantly damage the reputation of the business and impact",7-9647000037469,Denied,12/13/2024,17
360Alyssa Lindrose,2,4/29/2024,My fiance and I have lived in this building since June 2023. We initially found the rent and amenities to be one of the better deals in the area for what we were looking for. However we have had countless issues with building safety and security and general transparency communication and lack of action from management.1. We were promised a 24/7 concierge at move-in (June 2023) as part of the amenities of the building that we were paying for but this did not actually happen until Mar 2024. Additionally there have been numerous issues with concierges including leaving resident personally identifying information (PII) apartment information and master fob keys out in the open on the desk for anyone to access; not properly scanning in packages; not monitoring the front door properly to either let in residents when the doors are not working (which is often) or to ensure non-residents are not tailgating in.2. Management continually blames residents for any security or safety issues and minimizes our concerns while refusing to accept any responsibility or take any action to prevent or remedy systemic issues - such as vehicles tailgating into the garage stolen cars and bikes trespassers in the building parking issues etc. One weekend someone was trespassing on our floor trying doorknobs to find an unlocked apartment. When we told management they were unconcerned told us they knew this person and that they weren’t violent so we shouldn’t worry. They never notified residents or took any actions to increase security to prevent nonresidents accessing the building (despite claiming they knew exactly how this person had gotten in). There have been multiple similar issues since.3. In April 2024 (11 months into our lease) we received a new monthly charge for “common area utilities” amounting to an additional $200 for our apartment. Covering utilities for common spaces is typically something that is factored into rent not charged separately and which also doesn’t make any sense to charge residents differently based on the size of their unit (since the unit is not a common space...). For us this is about a 6% increase on rent that is already absurdly high. Management has not yet provided a breakdown of how these costs are calculated.4. Parking is currently $225 but will be increasing to $350. Alongside the new utility fees this amounts to an effective 11% increase in our rent. We have had so many issues with parking including the garage doors being stuck or not working other residents parking in our spot (often a domino issue) contractors being told by management to park in our spot “because they’re never here during the day” . There also is no guest parking as they will tow cars parked in the retail lot despite not currently being open for retail parking.5. You’re required to pay $100 (non-refundable) for a physical fob to access the building and your apartment otherwise you will have to use the app which often does not work. We once encountered a fellow resident stuck outside the building at 1am because she did not have a fob and the app was not working to open the doors (and of course there was no concierge). The front doors also frequently do not work for weeks or months at a time with no ADA access. Elevators are supposed to require fob/app access but have frequently had issues where only a physical fob will work or will sometimes not require any type of access to get to residential floors (another concerning security issue).In general management is wholly unconcerned with listening to residents’ feedback and requests and is only interested in nickel and diming you for as much money as possible with the minimum level of effort. All of these issues have been brought up to management with little to no action taken. It’s a shame because the building itself amenities location and majority of the residents are lovely. I recommend reading other residents reviews as well which discuss additional issues I did not touch on here.,,Bullying or Harassment,12/6/2024,12/11/2024,Misrepresentation,"The review presents multiple claims that appear to misrepresent the management's handling of security issues, the promised amenities, and the transparency regarding billing processes. The review's tone and presentation imply severe negligence without substantial evidence to support these allegations. While expressing dissatisfaction is permissible, the sweeping statements and inferred accountability could mislead potential residents regarding the quality of service and operational integrity of the management. This could distort the actual experience of users. We ask that this review be removed because of this policy.",7-0032000038043,Denied,1/10/2025,30
361Joseph S,1,4/28/2024,In short I strongly urge you not to sign a lease with Cielo. The list of issues worth mentioning are too many to count so here are only a few:1. If you sort these reviews by recent (as of April/May 2024) you will see an overwhelming chorus of residents alerting you to the fact that Cielo has just sprung communal utility fees on all residents without so much as a warning. This has resulted in my and my neighbors monthly utility costs shooting up anywhere from 200-400% (and this is on top of a mandatory $70 technology fee for internet discussed below). Tenants have requested to see a breakdown of the buildings utilities consumption and a detailed explanation of how these fees are calculated--because these fees essentially function like HOA fees--but Cielo has not provided that information. As a result were now forced to pay for utilities two three or four times our own personal consumption without knowing or understanding where this money is going. I have lived in 5+ buildings with amenities in my life and none has ever charged a variable community utilities fee. And my utilities have also never been even half as much as what Cielo is now charging me. So dont be surprised when Cielo leasing agents refuse to give you a straight answer for how much you should expect to pay in utilities here: they know they answer they just dont want to tell you.2. Echoing the first point as a Cielo resident you would be required to pay a $70 technology fee for internet from Single Digits. Cielo has no problem charging that $70 per month but Cielo disclaims any responsibility over the internet actually working. Instead you will need to rely on Single Digits entirely incompetent support who in turn rely on third-party contractors for their technicians. I did not have reliable Internet for the first four months of my lease. It took me--and this not an exaggeration--dozens of hours on the phone to resolve my problem over those first four months. So if you work from home enjoy playing video games stream TV or music or do anything else that depends on reliable internet think very carefully about the $840 ($70*12) Cielo will charge you in a year for subpar internet. Cielo will let you opt out if you want--but you will still have to pay $70 per month.3. If not already clear from the above points the most Cielo will ever care about you is right before you sign their lease. But once you sign a lease all bets are off. So as you consider where to rent--and spend tens of thousands of dollars--make sure you are not deceived by the dozens of 5-star reviews in here from non-residents which have greatly inflated Cielos overall Google rating. These reviews largely discuss how Cielo gives a great tour and how Petros is great (true); but ask yourself will any of that matter once you live here? Once you sign a lease and promise to give Cielo your money Cielo has no incentive to treat you well if it hurts their bottom line. And if my experience is any indication Cielo will actively exploit that dynamic by extracting as much money as possible from its residents while simultaneously providing as few resources and services as possible. So I stress in the strongest possible terms that you read the reviews written by actual residents very closely (which in more detail recount the steady stream of crime taking place in our halls broken appliances and A/C poor maintenance lack of transparency and communication etc.) Those reviews like mine have been written in the hopes of saving you from being stuck at Cielo paying unknown amounts of money each month living in a faux luxury building and becoming a member of a community that is collectively frustrated angry and disillusioned.P.S. If circumstances change I will provide an update to or delete this review. If there is no update please assume the status quo has not changed.,,Discrimination or Hate Speech,12/6/2024,12/11/2024,Misinformation,"The review contains misleading information regarding utility fees imposed by Cielo and the reliability of their internet service. It presents claims without providing verifiable sources or detailed context that could be fact-checked, which may create a false impression of the service quality and operational practices of Cielo. Such unverified claims may lead to a significant misunderstanding for potential residents about the actual living conditions and charges in the apartment complex. We ask that this review is removed because of this policy.",3-4729000037957,Denied,1/10/2025,30
362Jordan L. Law,1,4/27/2024,After previously being asked to take my 1 star review down I am putting it back up.Note: all of these recent 5 stars reviews are due to the leasing office asking people touring the building to leave reviews of the tour. None of these people even live here.1. I’ll start with the most recent. Predatory “leasing” Hidden fees and poor management have more than tripled our utilities.2. The management is incompetent and cares neither for resident quality of life or safety.3. 2 employees have been fired in the last year. Albert who drunkenly sent inappropriate photos to a resident. And Jamari who assaulted one. This only happened at repeated urging from residents and contacting the authorities. I am confident that these individuals would still be employed by Cielo and LCOR if the authorities were not involved.4. The property manager is named in a swath of lawsuits by her former properties… enough said on that front.5. One of the only decent employees quit this year due to the maintenance manager harassing him.5. Security. There is none. As recent as last week we had a home invasion (not the first) in our “secure” building. Management’s response… an ‘all resident notification’ reminding us to lock our doors. This after a year and 100’s of emails from residents asking for security.6. Vehicles stolen and broken into from our “secure” parking garage which cause $350 a month for a single spot.7. Heat and Hot water goes out in the winter and AC goes out in the summer. 90 degrees in our apartment coming home to our dogs almost dead.8. Forced to pay $70 a month for internet that does not work. We have had to install Verizon ourselves but continue to pay for the internet we do not use.9. Part of our building caught on fire. No fire alarms went off no notification until a day later.10. For the amount of money it costs to live here the concierge can’t even muster a ‘good morning’ when you walk by. The common areas are covered in a layer of grime the front entrance smells like dog piss and the hallways reek of pot.This is just the tip of the iceberg. This building is NOT safe secure friendly and 100% not luxury.But worst of all. The management continues to say they are sorry and to DO NOTHING.,,Personal Information,12/6/2024,12/11/2024,Misinformation,"The review contains numerous unsubstantiated claims about management practices, employee behavior, and security issues that could mislead potential residents about the safety and quality of living at Cielo Modern Residences. These types of allegations, without verifiable evidence, fall under the category of misinformation as defined in the Google Content Policy Document, where it is prohibited to post false or misleading information that may cause significant harm. Additionally, the review includes unverified accusations against staff that may constitute defamation, further violating Google policies. We ask that this review be removed because of this policy.",8-2175000037408,Denied,1/10/2025,30
363Aleksandra George,1,4/25/2024,Do not make the mistake of even touring this building let alone living in it for any period lease. There is a current group of tenants reaching out to several government agencies for help in addressing an array of significant concerns that Cielo has refused to address over the span of weeks months and even since it opened. Including a 400% price increase in our utility bill (we’re now paying for all common spaces in the entire building) the A/C not working for a portion of the units in the building right before the summer starts a lack of any security staff even given multiple robberies at gun point of residents in front our building (including a fatality) and at least 10 bikes and resident cars that have been stolen inside the Cielo garage the alleged sexual assault and harassment of residents from a former leasing office employee homophobic slurs violent threats and harassment from another former leasing employee… and more unfortunately. Cielo lawyers have sent emails claiming they are under no legal obligation to make this residential environment safer citing Cielo’s 60-page lease. In my personal option Cielo owners have not taken adequate concrete actions to change or minimize the harm or risk to residents. If you’ve read this far consider yourself warned. I wish I had been.,,Bullying or Harassment,12/19/2024,1/3/2025,Misinformation,"The review contains numerous claims regarding the management practices and safety issues at Cielo, including allegations of a significant price increase for utilities, non-functioning A/C units, lack of security, and incidents of theft and violence. Many of these statements appear to be exaggerated or unfounded, potentially misleading other readers about the nature of the business. Such content can create undue panic and is classified as misinformation under Google’s content policy. We ask that this review is removed because of this policy.",6-7730000038289,Denied,1/23/2025,20
364E. Knapp,1,4/23/2024,I really can’t recommend this building which is a shame because there are some great things about it but the issues we residents have been having and management’s inability and sometimes unwillingness to satisfactorily address them are cause for much concern and frustration.There are a number of building security issues that have not been properly addressed and have resulted in criminal activity in the building. Criminal activity that management has not communicated to the residents so that we can take precautions — I only know about it because I’m in communication with other residents who have shared this information.Additionally ALL residents suddenly have an additional $90 added onto their monthly bills this month beyond the normal $50-60 for utilities (which is in addition to the $70 fee for poor internet that is constantly going out that we’re required to pay for whether we use it or not and the electricity for our individual units which we pay directly to Pepco). Management says they were always supposed to be charging us for this amount but didn’t but in the lease the only line about charges is an addendum that gives you no idea how much they’ll be. We’re now talking about $150 in monthly utilities that don’t include in-unit electricity on top of $70 for internet and $10 for trash. I’ve never had to pay anywhere near that much and usually common area utilities are covered by the building — we are paying high rent prices after all. What does that cover if not the extras like the gym and pool and the electricity required to run them.And if I want to get really picky when I moved in last year I was told the pool would open in April. It didn’t end up opening until the week before Memorial Day. This is one of many instances in which I was told one thing by the leasing office but then reality was different. Another was being told that they would “soon” have 24/7 front desk concierge. That “soon” ended up being over a year after I moved in. The building itself is nice but no one really feels safe anymore and now we have these new charges out of nowhere. It’s just a lot of extra stress that makes living here unpleasant.,,Off Topic,12/6/2024,12/11/2024,Misinformation,"The review includes multiple claims regarding management's failure to address security issues and unexpected charge increases that may be misleading. The lack of clarity in the charges, particularly the addition of $90 to monthly bills, alongside the assertion of unresolved security concerns, could distort the perception of the service quality and security in the building. As such, it could mislead potential residents regarding the property's management and reliability. Additionally, the reviewer implies definite outcomes of management's actions without substantiated proof, which falls under misleading information guidelines. We ask that this review be removed because of this policy.",2-7336000037788,Denied,1/10/2025,30
365Marissa Corrente,1,4/22/2024,Ive lived at Cielo for 14 months now and think that potential residents should be made aware of important factors when considering this building. The biggest issues Ive seen are the lack of transparent timely communication from staff misleading information about fees / building expenses and a failed commitment to resident safety.My move-in back in February of 2023 was not a positive experience. Due to property staffing changes my lease was sent to me only days prior to my move-in date; it caused my move-in day to be unnecessarily hectic and didnt allow me enough time to fully review the lease prior to signing. (The lease needed to be fully executed so I could get into my unit and with movers paid for and booked I felt like I had limited options but to sign without fully reviewing.) The building was relatively new though and I chalked it up to new building hiccups that would be figured out sooner rather than later. However there have been on-going issues like this since.Since moving in there have been multiple occasions where Ive submitted communications to the main office via our internal resident app (the method were asked to use) which have not been responded to. Ive had to follow-up over email with the building manager. The most recent one was regarding a safety and security issue involving the elevators which I sent at the end of February. I noticed that the elevators were letting people access residential floors without having to use our digital fobs (FYI: Physical fobs are given to residents for an additional fee which wasnt clear up front. Mine cost $50). After no response in the app I reached out via email. After an unhelpful email exchange I stopped by the office to get more clarity. I was told maintenance was aware they thought it was isolated to one elevator and were working with the vendor to resolve the issue. Weeks later the issue was still happening and across multiple elevators not one so I began submitting maintenance requests which were closed not because the issue was actually resolved but because it was being worked on. This all came to a head recently when a non-resident got access to a residential floor and entered a residential unit at great risk to the tenants. In other buildings Ive lived in weve been emailed when safety or security instances occur so that were aware and can make informed decisions regarding our personal safety. No such notice about the specific incident was sent; just a vague message today about our duty to not let people into our units that we dont know and clarification on procedures for how maintenance will ask for permission to enter our units.In addition to this recent incident I had an unfortunate experience with my lease renewal. I was sent an offer letter about 3 months prior to my lease end date. I asked several clarifying questions in writing which included whether any additional fees would be added into our monthly expenses down the road. I wanted to know what my expenses would be so I could make an informed decision. I ended up stopping by the office to get answers and was told (which I confirmed after the fact over email) that there would not be any additional fees coming. After accepting the renewal offer additional fees were added unannounced to everyones most recent bill this past weekend. The fees add over $100 to my monthly bills. Management sent out a building-wide notice today that theyre within their right to charge the fees as outlined in the lease. Some residents shared that management also represented to them in person that it was a charge that should have been happening the whole time and they might even be collecting back-dated fees as a result. I find this whole process to be very deceptive and misleading.Living at Cielo does have its perks (awesome neighborhood proximity to metro pool gym). But ultimately its incredibly tough at Cielo to make informed decisions that impact your safety and finances when they dont respond to your outreach attempts in a timely manner and arent upfront with you.,,Off Topic,12/6/2024,12/11/2024,Misinformation,"The review contains several claims about management's lack of communication, misleading information regarding fees, and safety issues concerning building access that may misrepresent the reality of the situation at Cielo. For example, the assertion that management deceptively added fees after a renewal suggests a failure in transparency and communication, which could mislead potential residents about the financial commitments they might undertake. Additionally, claims regarding safety incidents may create undue alarm without providing verified context, leading to misinformation about the safety environment of the building. These aspects violate the guidelines around Misinformation as they can cause significant harm to the reputation of the property and mislead prospective tenants. We ask that this review is removed because of this policy.",3-9425000037230,Denied,1/10/2025,30
366OA,1,4/22/2024,Very POOR management and issues that happened within the building were never addressed. They only respond to Google reviews on here but do not care to actually FIX any problems.,,Conflict of Interest,12/6/2024,12/11/2024,Misrepresentation,"The review makes broad claims about poor management and unresolved issues within the building without providing specific examples or context. This lack of detail distorts the information presented and may mislead potential residents regarding the quality of services offered. Such misleading accounts violate the guidelines on misrepresentation, which aim to prevent content that distorts facts and affects user decision-making. We ask that this review be removed because of this policy.",1-7291000037866,Denied,1/10/2025,30
367Ayveel Robinson (AR84),1,4/22/2024,LCOR management of this building sucks. 16 months here now and my experience here is going down fast. So why do I still live here? Because often times residents (victims) just move elsewhere when the lease is up complain to get out of their lease and nothing gets solved. We leave the mess for someone else to inherit and it just becomes a vicious cycle of hard working people being royally screwed by these management companies. Kindness doesn’t equate to good customer service. Kindness is just a piece of customer service. Customer service is actually Kind Staff + Quality Product + Ongoing Attention to My Needs. We have too many ongoing needs that are not being met by LCOR and Cielo. This building often smells. In the elevators they have placed mats in them. They are disgusting. The hallways have carpet that are not shampooed and cleaned regularly. Hire a bigger staff to maintain this 500 unit building. You knew what was required when you built it. SAFETY and SECURITY. I feel like “It is DC” so we don’t have to really give attention to the safety and security of a community is the business decision that is being made. We have had numerous incidents in this building that could have been avoided if LCOR would listen and act. A residential concierge is not Secret Service but a residential concierge is supposed to serve as a barrier between access from the outside and our homes. 1Valet is building app LCOR uses to make the community “smart”. It isn’t smart that when you press Main Entry button on the digital app to enter the second set of doors that it unlocks the elevators for 2 minutes. That’s not smart that’s dumb. That is a security violation. So what happens is people follow residents and gets on the elevators. And even in the last month or so you don’t even need a fob at times. The elevator access has been totally unlocked. What has that resulted in? Stalkers inside the building. Burglars the unhoused checking doors for homes with stuff or homes with nothing. Why hasn’t 1Valet fixed the system? If you’re paying a vendor for a service the way it works is you tell them the issue and they send a technician in the following days. Residents including myself feel unsafe in our homes. We received notice from the Cielo Team stating “As you can appreciate no one can ensure your safety. Please remember that your security is the responsibility of yourself and the local law enforcement agencies.” Actually we don’t appreciate the tone death statement. COMMUNICATION. I swear that these folks have never heard that “Communication is the Key”. See what offends me the most is not the issue nor the lack of quick resolve of an issue. What offends me the most is failure to communicate. Cause stuff happens and I get it. As I write this very review residents received their monthly statements in which there must be a technical glitch of some sort. This was communicated to the staff by multiple people today. So instead of sending out a community wide email saying “Hi Resident. We appear to have a glitch in your monthly statements. We are getting with the provider to correct this issue etc”” Nothing yet. When stuff happens in this building regarding safety and security those things should be communicated to the residents. Yeah I read your email that security is the responsibility of myself. But if you can’t communicate the security incidents then what is your commitment to provide a secure community. No one is asking for an armed guard. But a “hey we just got word a man in a blue coat with old navy sandals is in the building exposing himself. We are looking for him with law enforcement”. You know so we can secure ourselves like you told us in the email. Provide active management of this community instead of this passive style. We pay for Luxury/Active Management. Do the job.,,Bullying or Harassment,12/6/2024,12/11/2024,Off-topic,"The review contains extensive personal grievances about the management practices and safety concerns, but does not focus explicitly on a personal experience solely related to the specific services or amenities of the property. Instead, it presents a broader critique of management and safety, more akin to a general commentary rather than a review of a direct experience at the property. This dilutes the focus on the service or quality expected within the review context and falls under the off-topic policy. We ask that this review be removed because of this policy.",3-6487000037371,Denied,1/16/2025,17
368Anthony Varrecchia,1,3/6/2024,If I could give them 0 stars I would. The worst and annoying experience we have ever had applying for an apartment.The amazing reviews with their amazing replies are very ….. suspect. 🤔I live in the neighborhood so it was faster and easier to just walk over.You call and get an answering machine. No one returns your call. Then I walk over there and no one is on the phone.Their application process is ridiculous. Their approval process is AI. We sent docs in so many forms and would be rejected by their program Docuserve… and Petro was not helpful at all to deal with.We were excited about the building but the process was very disappointing. We saw a different agent each time and kept getting pushed to Petro who was ….. ugh!There was a fire 🔥 in one of the units. We questioned him about and got no explanation. From ex tenants we’ve been told the building has manyProblems. We dodged a bullet?We liked the location and the amenities but pulled our application and had to fight to get the $350 fee back after over 2 weeks of trying.Again Petro was no help. We would email and call with no reply back and had to multiple times walk over. 🚩 red flag. All of the reviews here seem fantastic and I seem to question those fantastic reviews… 🤔 But I suggest go and apply and if you get in good for you but we had a horrible experience.We were so excited to move in as we toured the building when it was under construction before the current staff were there. We couldn’t make it at the time and we toured with Alberto who never returned any emails.We came back the next year and were very excited and we chose a beautiful apartment. Also no 24/7 concierge. Their budget doesn’t allow for one.If you apply and it’s a great experience good for you because it is a beautiful building and good luck in your new apartment! We were given ridiculous excuses on their process.Look at all the other fantastic reviews. I actually don’t really believe them. But again apply… if you get in you love it have a great time at the Cielo. Do your research!,,Off Topic,12/6/2024,12/11/2024,Off-topic,The review does not focus on a specific service or experience related to the apartment itself but instead emphasizes frustration with the application process and challenges encountered. It primarily details personal grievances and assumptions about other reviews rather than providing constructive feedback regarding living at the residence. We ask that this review be removed because of this policy.,5-9826000037682,Denied,1/10/2025,30
369Elysse Vernon,2,2/10/2024,Cielo reviewMy 13 months at Cielo were by far the most tumultuous Ive had at any apartment complex in DC. We were one of the first few people to move in when the building opened (I dont recommend this although I know the deals are tempting) and it took quite a while for them to get their footing much longer than other new buildings in the area.The Pros:- Great amenity spaces- Nice apartment finishes- Fun events on-site- Great community of people- Great location/proximity to metro and shops- Responsive and helpful maintenance teamThe Cons:- the internet is pretty bad and goes out often- no 24-hour concierge [packages being left on the street or at the front desk or delivered to the wrong person security breaches etc]- similarly multiple security breaches of people who shouldnt be in the building getting in and stealing bikes multiple cars stolen and broken into in the garage. also the infamous vandalizing of the 5th floor- slow responsiveness from leasing staff like multiple calls from residents for better internet and the installation of security cameras in the garage after the break-ins with no response- the A/C seems to malfunction for a number of residents- not a fault of the building but the decrease in safety of the neighborhood [compounded with no building security or concierge]- the gap under the front door is pretty big you can basically hear/smell everything while walking down the hallway and if your neighbor is smoking you WILL smell it in your unit [management will ignore complaints]- Elevators seem to glitch quite a bitI have an issue more so with the management company than with the staff everyone Ive interacted with was kind [at least to me/to my face] but I will say there were some bad apples who have since been weeded out.I will say I loved my unit but with rent prices being what they are and the overall headaches of the building I wouldnt live there again and wouldnt really recommend it to a friend until its clear theyve worked out some of the remaining kinks (even though theyve been open for over a year at this point). Post move out it was difficult to get them to send us back our security deposit and when we did get it it wasn’t the full amount and we were provided no explanation as to why and at that point I just wanted to be done with it so didn’t inquire further.,,Conflict of Interest,12/11/2024,12/18/2024,Misrepresentation,"The review presents potentially misleading information regarding the safety and operational status of Cielo, particularly concerning security breaches and management responsiveness. Such claims, if inaccurate or exaggerated, distort the true nature of the business and could unduly impact potential residents' decision-making. The review suggests a degree of pervasive insecurity and management incompetence, which may not reflect the broader experiences of all residents. Therefore, it falls under the misrepresentation policy guidelines. We ask that this review is removed because of this policy.",6-4078000037903,Denied,1/22/2025,35
370AM,1,1/23/2024,***The lack of communication accountability and concern for their residents from this company is beyond poor.***I have been living here for several months now and I do not feel safe & secure at this residence.There was a recent act of vandalism on one of the floors and instead of coming up with a solution and keeping residents in the know a “Crime Watch Notice” was sent through our app which very briefly and vaguely spoke about the incident and came across very dismissive!This is the very last line from the notice “As you can appreciate no one can ensure your safety. Please remember that your security is the responsibility of yourself and the local law enforcement agencies.”.As if that isn’t obvious?? Even though I remember being told that they would hire 24hr security and attendant working front desk/lobby area to ensure some feeling of surveillance.To make matters worse there were other issues of vandalism/etc. beside this incident that were NEVER mentioned or made aware to residents.The community based app that Cielo advertised to residents in order to communicate about daily happenings etc seems to be monitored by staff members either from leasing office or corporate and unfortunately whenever residents try to speak on there about ways to make the community inside Cielo better the post magically gets deleted.. even if it is written in a positive and constructive manner.There are other ongoing issues that management have been made aware of. Hopefully some MUCH NEEDED changes will be made.,,Bullying or Harassment,12/11/2024,12/18/2024,Misrepresentation,The review provides a negative perception of the management's response to safety and communication issues without verifying the accuracy of these claims against the actual practices of the management company. The insinuation that the company failed to communicate and address security concerns may not reflect the complete picture and thus misrepresents the company's actions and intentions. We ask that this review is removed because of this policy.,2-2176000037228,Denied,1/20/2025,33
371Nicolas Palazzo,1,12/15/2023,I have been without heat for an entire week at the height of winter. The managements solution was to install a heater until they can figure out what the problem is with the HVAC. The heater is incredibly loud and only heats one room. When I file a repair requests through the portal the system automatically closes the repair request as Resolved.,,Conflict of Interest,12/11/2024,12/18/2024,Misrepresentation,"The review contains misleading statements about the management's handling of the heating issue, suggesting a failure in service quality by stating that repair requests are automatically marked as ""Resolved"" without actual resolution. This type of content misleads potential customers about the service quality and can unduly influence their decision-making regarding the business. Therefore, it falls under the category of misrepresentation. We ask that this review is removed because of this policy.",3-3298000038428,Denied,1/9/2025,22
372Colton Mountain,1,12/14/2023,I’ve repeatedly emailed Jamari in leasing about touring a 1 bedroom and I haven’t received a response to the 3 emails I’ve sent. Also tried getting in contact with someone else in leasing but no one has been in touch. Definitely not a good sign if even at this stage they’re non-responsive.,,Off Topic,12/11/2024,12/18/2024,Off-topic,"The review does not focus on the actual experience or quality of the apartment complex itself but rather on the lack of response from leasing, which constitutes off-topic content per the guidelines. Google Maps is intended for sharing experiences related to specific locations, and inquiries or general comments about communications fall outside of this scope. We ask that this review be removed because of this policy.",8-7106000037507,Denied,1/22/2025,35
373Charlee princess,1,12/8/2023,I signed a lease in this building thinking it was secure. Guess what: it is not! The front doors both open at the same time and take too long to close. The loading dock stays open all night. There is no concierge at night except for the weekend and when there is they are so busy with their phone that they are not even looking at who is entering. The fifth floor was vandalized multiple times with no sign of security increase. Considering the cost of renting an apartment at Cielo you would expect a much higher level of security.,,Off Topic,12/11/2024,12/18/2024,Off-topic,"The review focuses primarily on security concerns and operational issues at Cielo Modern Residences rather than providing helpful, relevant feedback about the overall experience or service. The review reads more like a personal complaint rather than a constructive review aimed at informing other potential renters about their experience. Such content does not comply with the policy regarding off-topic reviews, as it fails to adhere to sharing experiences related to the business itself. We ask that this review be removed because of this policy.",2-0795000037161,Denied,1/9/2025,22
374Simone Pipkin,1,11/6/2023,Do NOT waste your time with this apartment. I have been on the search for DC apartments and came across Cielo. I toured the place and everything went smoothly. I applied to the apartment and the final step before knowing if I have been approved or not was to submit my verification documents to determine if I would be approved or not.I provided the apartment with all of my sensitive documents such as my drivers license social bank statements proof of income and more. A leasing agent called me and confirmed that all of my documents have been received and that I would know in 3 business days if I was approved or denied. This occurred in the beginning of September it is now November and I have not heard back from the leasing staff. I wrote emails and called multiple times for weeks. My emails were never responded to and the calls were sent straight to voicemail.This seems to be unethical. Requesting all of my personal information as a form of an application process but ghosting me after it has been submitted is strange and unheard of. LCOR the real estate company that is over Cielo should question and look further into the shady practices that they have going on. Again do NOT waste your time with this place.Update:In response to the management team’s reply.Hi yes I missed the call when you guys initially reached out in response to my review. I returned your phone call 15 minutes later and no one answered the phone. I proceeded to leave a voice message and expressed how I am more than willing to further discuss the situation. This was now almost 4 days ago and I have yet to hear back from a representative. This is not surprising given the track record of this establishment.,,Bullying or Harassment,12/11/2024,12/18/2024,Misrepresentation,"The review contains misleading claims about the application process and the conduct of the apartment management at Cielo. The statements imply unethical practices without providing verifiable evidence, suggesting the management is ghosting applicants and misusing personal information. Such claims distort the perception of the service quality and could unduly influence potential applicants through a false narrative. Therefore, this content violates the misrepresentation policy, which prohibits the posting of misleading information that could impact user decision-making. We ask that this review be removed because of this policy.",7-0543000038193,Denied,1/16/2025,29
375Laurel A.,1,10/30/2023,This review isn’t about the building itself but about Cielo’s management and LCOR their property management. Last Monday Cielo notified me via email that my application wasn’t approved so I called the front office to ask when will I get my $250 back . The lady in the leasing office at Cielo said I’ll get my money back within 72 hours. I never got my refund and I even called my bank and they said they don’t see a refund in process.So I proceeded to call LCOR whose office is in Bethesda MD. I left a voicemail and nobody ever called me back.This is despicable behavior and needs to be addressed ! I do not want a check mailed to me like you said to the other person who left a Google review. I need my money refunded to my bank account ASAP! You guys processed that $300 ($50 non-refundable application + $250 refundable amenity fee) quickly but is slow to refund people their money! Please address this matter asap or I will have to take legal action .,,Bullying or Harassment,12/11/2024,12/18/2024,Off-topic,"The review focuses primarily on the customer service experience and issues related to management and refund procedures rather than on the specific building or its features. As a result, it does not provide constructive feedback about the location itself, which is required under the off-topic guidelines. We ask that this review is removed because of this policy.",9-0548000038050,Denied,1/9/2025,22
376Matthew Martin,1,8/1/2023,Robotic informal terrible leasing agent - we repeatedly brought up units we wanted to tour and the agent would not only ignore what we were saying but wouldnt even give us information on those units - she would shove us in a unit and say Ill be outside.She also didnt know basic information like what the guest policy was whether or not there was EV parking cost to charge average monthly utilities etc. I actually think a robot wouldve done a better job.Bad customer service.Was also just called to ask if we were still looking for a unit - as soon as I said we leased elsewhere the agent said thanks goodbye. Would not recommend.,,Bullying or Harassment,12/11/2024,12/18/2024,Offensive content,"The review engages in deliberately provocative and unsubstantiated allegations regarding the leasing agent's capabilities and performance. Phrases like ""I actually think a robot would've done a better job"" attack the individual rather than providing constructive feedback. These comments can be perceived as disrespectful and insulting, which violates the guidelines established for respectful discourse on Google Maps. We ask that this review is removed because of this policy.",3-1155000038381,Denied,1/12/2025,25
377Angela Waddill,1,6/7/2023,Reposting my review because they asked me to take the first one down but after some consideration I wish someone had warned me/I’d had a review like this so I knew what I was walking in to. I moved in at the beginning of this month and truly regret it- I gave it some time to settle and it’s just been one little inconvenience after another- living here is like death by a thousand little cuts. So far the list runs- broken cabinet broken washer locked out of the gym locked out of the garage locked out of the secondary garage gate on a different day can’t lock my front door and just generally can’t get the app to let me use elevators/doors (even my own) without prompting my apple pay or freaking out because I have bluetooth headphones in. Honestly I’m probably forgetting some. Today‘s fun new thing is the wifi is just gone- and no one will be around to fix it until (maybe? No one will answer the maintenance line) tomorrow. The staff is doing their best with what they’ve got but this place is a mess and I wish I’d known. I get growing pains with a new building but for the price point you’d think it would be about making life easier- this place has become a bigger source of stress than my actual job and with the time I spend trying to function on the most basic level it might as well be a job.UPDATE:Wifi is always out- and despite promises to credit the charge I’m still paying $70 to barely have access to instagram. Working remote is absolutely impossible. They similarly promised key fobs to help with building access issues- haven’t seen those either. A literal nightmare save yourself the trouble and PLEASE don’t move in here.,,Off Topic,12/11/2024,12/18/2024,Repetitive Content,"The review appears to be a repost of a previous review, suggesting it does not represent a new and unique experience but rather reiterates concerns already addressed in prior feedback. This falls under the guideline against posting repetitive content, which dilutes the usefulness of information on Google Maps. We ask that this review be removed because of this policy.",4-2819000037202,Denied,1/22/2025,35
378Minnyon Bey,1,5/16/2023,I went to Cielo apartments for a tour! Well to my surprise a lot of high rise luxury apartments dont allow those with housing vouchers! They found a way to keep voucher people out of their apartment building by the zone and really high apartment prices! I couldnt apply for one apartment at Cielo! Cielo price scale is extreme to keep the unwanted voucher people out,,Discrimination or Hate Speech,12/11/2024,12/18/2024,Hate speech,"The review contains language that implies disapproval of individuals seeking housing with vouchers, suggesting they are ""unwanted."" This characterization can be seen as marginalizing a group based on socioeconomic status, which aligns with hate speech principles that prohibit disparaging or dehumanizing content against protected groups. Such commentary does not contribute positively and could incite negative sentiment or discrimination. We ask that this review is removed because of this policy.",5-7128000037967,Denied,1/22/2025,35
379Kemet Azubuike,1,3/29/2023,I applied to two apartments in DC moving sight unseen from Chicago. Although the leasing representative I experienced was friendly I was still disappointed with the experience of dealing with this apartment complex. They make you pay an application fee and an admin fee when you apply (par the course for apartments in DC). To get your admin fee refunded you must inform management within 72 hours. However they dont run your application until four days later. I called the apartment complex every day for them to run my application so I could decide on where to live. I ended up renting a different apartment and tried to get my admin fee back but to no avail. They stated the 72-hour policy. In my opinion it is a deceptive business practice to generate additional revenue. Im sure others share my experience. Just a heads up.,,Off Topic,12/17/2024,12/23/2024,Misrepresentation,"The review contains claims that the apartment complex engages in deceptive business practices, specifically regarding the application fee and the refund policy. According to Google Content Policy, misleading information can violate the standards set for using Google Maps, as it could distort facts that unduly impact user decision-making. The reviewer’s experience suggests that the practices were not clearly communicated, which may mislead potential renters. We ask that this review is removed because of this policy.",4-2618000037462,Denied,1/11/2025,19
380Jesse Chiga,1,3/20/2023,3/18/2022It appears whatever property management company is running this building is an actual mess. Here is my pre leasing experience:1. Called the front office to request for more information and book a tour. Front desk agent seemed like he had no idea what the hell was going on and could not transfer me to the leasing office for one reason or another. I asked him to book a tour for me and his response was I have to go and book on the website since they don’t book tours over the phone - first red flag 🚩 🤔2. I gave the property benefit of the doubt and decided to book for a tour. I drove for almost an hour into DC since I leave out of town. When I got to the property I asked for future resident parking and I was told I have to park on the street. If you know Noma you know this is not practical on a Saturday afternoon. I circled around for several minutes until I ended just parking unlawfully so I can arrive on time for my tour.3. Tour was at 3 pm. The concierge was sitting lazily and told me there was only one leasing agent at work and they were other people ahead of me. Imagine that was like 3:40 at that point.I ended up just driving an hour back home without the tour since my car was not parked well. I have seen mediocre service before but hear me out Cielo takes the cake. If the service is that terrible before I even sign the lease imagine what would happen as a resident. No thanks Cielo!,,Conflict of Interest,12/17/2024,12/23/2024,Off-topic,"The review focuses extensively on the author's negative pre-leasing experience, discussing multiple incidents that occurred during the process. However, the experience described does not pertain to the service received as an actual resident, which is not aligned with the content guidelines that emphasize posting about experiences at a specific location. Reviews should reflect factual experiences related to the services provided to users once they are customers. We ask that this review be removed because of this policy.",3-0573000037823,Denied,1/21/2025,29
381Frank Parrish,1,3/2/2023,The Cielo online inventory does not actually reflect what is available. They are releasing units as they become available assumably for a quicker lease-up. I went in in September for a hard hat tour followed up later in the month then multiple times on October and again in December. I asked them to follow-up when they were releasing the upper level units on every occasion- they did not.After narrowly missing out on the style of apartment we were interested in leasing and I was told that because I currently live around the corner that I should have come in to their building or looked at their online offerings daily.Based on my experience you should either go in directly to see their current inventory or not at all. Avoid.. waste of time.,,Off Topic,12/17/2024,12/23/2024,Misrepresentation,"The review contains misleading impressions about the availability and leasing process at Cielo Modern Residences. It implies that the online inventory does not accurately reflect the actual availability of units, which could unfairly deter potential renters from considering the property. This practice distorts user experiences and may lead them to make decisions based on false premises about the business's operations. Misrepresentation of the quality or availability of services violates Google's policy against creating misleading accounts of goods or services. We ask that this review be removed because of this policy.",7-5496000037734,Denied,1/15/2025,19
382Andrena Taylor,2,2/25/2023,Internet frequently goes out hallways smells like smoke and gets into the unit doors/walls are very thin management was unresponsive about a serious issue that I brought to their attention system used to retrieve packages is subpar.,,Conflict of Interest,12/17/2024,12/23/2024,Misrepresentation,"The review includes claims regarding the management's unresponsiveness and the quality of the living conditions, including issues with the internet and the smell of smoke. If the review contains misleading or exaggerated statements about the quality of services or facilities, it could be classified as misrepresentation. Such statements distort the reality of the experience at the property, potentially affecting other users’ decisions about the location. We ask that this review is removed because of this policy.",2-1486000038379,Denied,1/21/2025,29
383Laura,3,2/7/2023,I had good tours and like the apartments but getting clear and upfront information about the monthly rental details from the company didnt happen even with my email and phone call follow up. There is a monthly recurring fee added to the base rent charge but the company couldnt provide me an idea or historical range estimate of how much it could be for budgeting purpose. I will need to find a company to rent from that is able to provide clear information on their rent charges.,,Off Topic,12/17/2024,12/23/2024,Misrepresentation,"The review contains misleading information about the company's transparency regarding rental charges. The mention that the company could not provide historical range estimates or clear monthly rental details may distort facts surrounding the quality of service offered, impacting potential renters' decision-making. Such misleading accounts can significantly affect how users perceive the reliability of the business. We ask that this review is removed because of this policy.",6-2293000037893,Denied,1/11/2025,19
384Aliya B,1,1/29/2023,I had a tour at Cielo a few weeks ago which started late and felt rushed. I was told I was going to be sent a pricing sheet amongst other things - and nothing. Ive called texted and emailed. Havent heard anything back. Incredibly off-putting. Its a shame because the building units and amenities are perfect but theres no way Id ever live here.Edit: gave them a second chance and they blew it. The biggest waste of time.,,Off Topic,12/17/2024,12/23/2024,Misinformation,"The review contains misleading information regarding the service by implying that the management did not respond to multiple communication attempts. This could distort potential customers' perceptions of the service quality at Cielo, thereby affecting their decision-making. Such claims should be substantiated with specific examples rather than general statements, as they can unduly impact users' views and choices regarding the property. We ask that this review is removed because of this policy.",8-1083000037658,Denied,1/11/2025,19
385candice downing,3,12/6/2022,want see more then what shown..dont like view shown ..good building and amenities tho,,Off Topic,12/17/2024,12/23/2024,Off-topic,"The review expresses personal preferences regarding the view but does not provide substantive feedback about the business’s services or amenities, which is considered off-topic according to Google Maps guidelines. Reviews should be based on actual experiences related to the location itself rather than general comments about preferences. We ask that this review is removed because of this policy.",9-4248000037900,Denied,1/9/2025,17
386Jordan L. Law,1,6/1/2024,,,Personal Information,12/6/2024,12/11/2024,Misinformation,"The review contains numerous unsubstantiated claims about management practices, employee behavior, and security issues that could mislead potential residents about the safety and quality of living at Cielo Modern Residences. These types of allegations, without verifiable evidence, fall under the category of misinformation as defined in the Google Content Policy Document, where it is prohibited to post false or misleading information that may cause significant harm. Additionally, the review includes unverified accusations against staff that may constitute defamation, further violating Google policies. We ask that this review be removed because of this policy.",8-2175000037408,Denied,1/10/2025,30
387Joseph S,1,5/31/2024,,,Discrimination or Hate Speech,12/6/2024,12/11/2024,Misinformation,"The review contains misleading information regarding utility fees imposed by Cielo and the reliability of their internet service. It presents claims without providing verifiable sources or detailed context that could be fact-checked, which may create a false impression of the service quality and operational practices of Cielo. Such unverified claims may lead to a significant misunderstanding for potential residents about the actual living conditions and charges in the apartment complex. We ask that this review is removed because of this policy.",3-4729000037957,Denied,1/10/2025,30
388Alyssa Lindrose,2,5/30/2024,,,Bullying or Harassment,12/6/2024,12/11/2024,Misrepresentation,"The review presents multiple claims that appear to misrepresent the management's handling of security issues, the promised amenities, and the transparency regarding billing processes. The review's tone and presentation imply severe negligence without substantial evidence to support these allegations. While expressing dissatisfaction is permissible, the sweeping statements and inferred accountability could mislead potential residents regarding the quality of service and operational integrity of the management. This could distort the actual experience of users. We ask that this review be removed because of this policy.",7-0032000038043,Denied,1/10/2025,30
389Shreya Malhotra,1,5/29/2024,,,Conflict of Interest,12/6/2024,12/11/2024,Misrepresentation,"The review contains several assertions that mislead potential customers about the quality and reality of the living conditions at the apartment complex. Phrases like ""they will lie to you about a multitude of things on the tour"" and ""most of the photos were photoshopped"" are examples of misleading claims that distort the facts regarding the business's services and quality. This violates the misrepresentation policy, which prohibits false or misleading accounts that impact user decision-making. We ask that this review be removed because of this policy.",3-2181000038133,Escalated,,
390Audrey Smith,2,5/28/2024,,,Conflict of Interest,11/26/2024,,No appeal,,,Removed,11/26/2024,
391AJ D,1,5/27/2024,,,Off Topic,11/26/2024,,No appeal,,,Deleted,,
392L T,1,5/26/2024,,,Already reported,12/31/1899,11/26/2024,Misinformation,"The review raises significant safety concerns about the building, alleging poor management of security measures that lack verifiable supporting information. The statements regarding crime and management's negligence could sway potential renters unduly by painting a potentially distorted picture of the living environment without substantiation. The patterns of repetitive negative complaints observed in other reviews suggest a coordinated effort to misrepresent the property. This is the seventh review with only initials and similar patterns. We ask that this review is removed because of this policy.",6-4326000037595,Denied,12/16/2024,20
393Adrián Blanco,1,5/26/2024,,,Already reported,12/31/1899,11/26/2024,Misinformation,"The review includes claims about severe issues such as management negligence, internet failures, and excessive exposure to tobacco smoke without substantiated evidence. These statements could mislead potential residents about the living conditions and safety at Cielo Modern Residences. Such unverified claims can significantly damage the reputation of the business and impact",7-9647000037469,Denied,12/13/2024,17
394Nagakishore Pattipaka,1,1/17/2025,"Worst customer service experience...never recommend. I have created multiple requests. But they never care about the Tenant, they sent the technician to repair cooktop they doesn't know anything about appliances. Same guy came for the electric work, same guy came for the painting job, same guys came to repair the cook top it has been pending since 3 months...",,Conflict of Interest,2/12/2025,,Repetitive Content,"This review contains repetitive elements as it reiterates the same dissatisfaction about service quality, focusing on issues experienced without providing unique insight. This repetition does not add value or serve the purpose of diverse feedback for potential customers. We ask that this review be removed because of this policy.",,Decision pending,,
395marie laventure,1,12/27/2024,DK Rental I was rented from this company for more than three years. My house was in Lithonia Georgia and this company was the bad experience I have ever ever experienced in my whole entire life. I send them the 2600.00 for payment they always posted a late payment late fees on my account and eviction fees I got tired of it after three yearsI decided to move out and I told him that I’m moving out because my lease is in and I did not want to renew my lease with a lease with them knowing that they have $4000 for deposit and they went on posted on my credit $12898 I cannot rent I cannot buy this company mess me up big time. someone need to look thin to see what they doing to people this is not fair. If you guys are renting from this Bob property management please pack your things and move out without notify them because they gonna mess up your credit. if he anybody have any idea how to stop this people please let me know. Let me know because right now me and the family don’t have a place to live it hurting me NB. . You see how their response and said pay my rent on time it because they now that for three years I live there if they rent has not been pay I couldn’t stay for three years I decided to move they made about this people was taking money from my children every month and myself because you they receive two different checks from us that how their desire to collect more money from us late fees eviction fees tenants fees tax fees etc . The Marshals been there only 2 times these people one day they will fund their match. All I could do is pray for you…Today is December 27 2024.My name is Marie LaventureFirst of all I like to thanks all my reader that took time to read about this note a company who take advantage to harm people credit also all my supporters I like to thank you guys. I could tell I was not the only one many people many family suffered from this company After years again checking on my credit they charge me $29000 again Experience they keep posted charges on my account that I leave there is every month they post late fees and charges on every single month yet the company say that they were evicted no I’ll leave the house on my own because I couldn’t put up with the greed further after two years. They still posted on my credit in my children credit. I’m leaving this review and I will contact a lawyer and I will post it. Send it to every media also I am going to file a complaint against this company. This is unacceptable. They should not allowed to go on people credit and posted stuff. They did not post it as credit they put they posted as orders on your credit so when you check your credit you see order that is the shameful company scheme company that’s why to get money. I love you if you guys are in the same shoes as I am you need to report those people to the authority you need to report these people to the state you need to report these people to everybody that could hear and listen to your complaint. That’s what I’m gonna do God bless all my reader.. Keep your head up lifted the enemy cannot harm you because you are under an umbrella of protection. Happy new year.,,Bullying or Harassment,1/21/2025,2/6/2025,Misrepresentation,"The review contains exaggerated claims that could mislead potential customers about the rental company's pricing practices and service quality. The statement about the $12,898 charge, which seems implausible, misrepresents the company’s actions and could deter others without factual backing. We ask that this review be removed because of this policy.",2-8032000037726,Denied,2/8/2025,
396Hannah,1,12/26/2024,I CANNOT GET A HOLD OF ANYONE !!!! It’s literally impossible and the automated messages always hang up on you. So I have several questions and no one to help.,,Off Topic,1/21/2025,2/6/2025,Unclear Content,The review does not provide specific feedback or an actionable account of experience; it merely states frustration without further details. Its vagueness does not assist potential tenants in making informed decisions of the business. We ask that this review be removed because of this policy.,4-2585000037680,Denied,2/8/2025,
397Alan Rosa,1,11/29/2024,Scammed by this company. Todd Reid has kept our money after 60 days of moving out of his uninhabitable property. They tricked us saying they would cover our hotel rooms to provide our daughter with an inhabitable place to sleep while they did nothing about the broken A/C they provided my family. Todd Reid then sent us a cease and desist when we asked for the hotel expenses we have in writing that they promised to be cover. Nightmare to work with this company. They use virtual assistants from South America in place of legitimate property managers in the United States.Back story: Not impressed at all with the state of the rental. It is in really rough shape and appears like it has been abandoned. No working HVAC upon move in date. Water damage in the bathroom floors and front door. Hanging lights on the outside. Faucets that don’t work. Undoubtably the worst curb appeal and landscaping of any house in the neighborhood. Was there no preparation for new tenants? Disappointing experience. Lots of work orders to come this year.If you plan to rent here - please read the reviews as they are accurate representations of your experience with them.,,Bullying or Harassment,1/21/2025,2/6/2025,Misinformation,The review contains claims about the rental company's property being uninhabitable and fraudulent charges which are not substantiated by factual evidence or details. This could mislead prospective tenants into believing false or exaggerated narratives. We ask that this review be removed because of this policy.,7-9950000038194,Denied,2/8/2025,
398Private Lady,1,11/24/2024,The worst management company in the city! It is nearly impossible to reach a live person and the maintenance department is a joke. They take days to do a bad job of patching up whatever is broken and they are unavailable for questions as the maintenance people don’t speak English. The people in the office never know anything and they never resolve any problems. They nickel and dime renters at every turn. They charge $25 every month for maintenance whether you need it or not and the rental payment system even charges a service fee to pay the rebt. This is the worst company and they should go out of business.,,Bullying or Harassment,1/21/2025,2/6/2025,Offensive content,"The review contains derogatory terms about the management company, which could be considered as instigating negative sentiment rather than constructive criticism. Such language does not uphold the community guidelines expected in reviews. We ask that this review be removed because of this policy.",7-5113000038294,Denied,2/8/2025,
399Nicole,1,11/6/2024,No review text.,,Spam,1/21/2025,2/6/2025,Off-topic,"The review does not contain any text that offers insight or constructive feedback regarding the service provided by the rental company, failing to contribute valuable information for potential renters. We ask that this review be removed because of this policy.",6-9775000038764,Denied,2/8/2025,
400Liz Bell,2,10/13/2024,Definitely issues with communication especially with needs/maintenance. Had our shed destroyed three months ago. They told the homeowner we did not want a new shed even though we reached out for weeks about a new shed. They also allowed us to move in knowing that the next door neighbor is crazy and had threatened us multiple times. They always say they care but alas they don’t.,,Bullying or Harassment,1/21/2025,2/6/2025,Harassment,The review suggests threats made by a neighbor but does not pertain to the direct service of the rental company itself. Discussing unrelated personal grievances risks harassment implications by diverting focus away from the service experience. We ask that this review be removed because of this policy.,0-4152000038201,Denied,2/8/2025,
401Elizabeth Arcila,1,10/12/2024,Sorry I posted earlier as my business instead.This company has been a nightmare from day 1. I didn’t have a property management company prior to June 2023. The owner had his real estate company handle everything and it was smooth sailing. This company blames everything on the owner. I had black mold for 4 months before it was “remedied” I’ve had things break and they don’t handle any of the maintenance. It’s the same guy who handled it for the owner from day 1! I also don’t have monthly air filters for my AC unit. These filters are yearly and the AC company replaces them but I get charged every single month for AC filters.The actual owners of this company are in Colombia. I know because Esteban told me (he is one of the managers) Their office is never open. I have windows that won’t close/open since June 2023. They are still broken and are a fire hazard. They say it’s the owner that refuses to change them. That may be true…but this company does not assist in anyway. All they do is collect money. They even offered me to change properties because the owner of my house did not want to cooperate.As a fellow business owner? This has been a nightmare. I didn’t want to post details but I have to..I have to warn others. We work very hard for our money. We pay over $3200 in rent for this property. The dirty piece of wood that they used to replace the shelf in the closet (that fell 4 times) is a clear indication of how this company works. My lease is up in June of 2025. I hope the landlord changes property managers.,,Bullying or Harassment,1/21/2025,2/6/2025,Misinformation,"The review presents sweeping generalizations about the company’s operations, specifically mentioning black mold, but fails to provide adequate evidence or context. Such generalizations can mislead potential renters about the safety and quality of the properties managed. We ask that this review be removed because of this policy.",8-8047000038676,Denied,2/8/2025,
402L Rob,1,10/11/2024,The maintenance sucks anytime you put in a request it is canceled…. Requests are not fixed in the timely manner and the owner of the property is cheap and lies about putting the tenants safety first. The owner actions and lack of response demonstrates that he does not care about maintaining this property.,,Bullying or Harassment,1/21/2025,2/6/2025,Harassment,"The review expresses sheer frustration and accusations without specific examples or proof, which could contribute to a hostile atmosphere towards the company or its representatives. Such comments could incite negative behavior and do not adhere to constructive criticism standards. We ask that this review be removed because of this policy.",6-4284000037934,Denied,2/8/2025,
403Roy Roberts,1,10/11/2024,Weve had a terrible experience with this management company since day 1. There are very important items that are still left undone. The electricity does not work in the master bathroom and the the front porch light is damaged and not working.This management does not set a standard for the property owners. They allow the owners to decide what they will fix and when. All contractors do not speak much English so it is very difficult to communicate.DO NOT RENT FROM DK RENTALS!!!!,,Bullying or Harassment,1/21/2025,2/6/2025,Misinformation,The review allegations about the management company failing to uphold standards and communicate effectively lack substantial details and may mislead readers into believing there is a systemic failure without acknowledgment of other factors or nuance. We ask that this review be removed because of this policy.,0-1422000038322,Denied,2/8/2025,
404Carnell Sanders,1,10/11/2024,My upstairs AC unit has not worked for 3 years and the problem has not been fixed. The thermostat has been at 80 degrees during the hot summer days. In spite of multiple maintenance requests over the last 3 years the upstairs AC unit is still not working properly. The toilet on the 1st level does not flush properly and the dishwasher is broken,,Bullying or Harassment,1/21/2025,2/6/2025,Misinformation,"The reviewer claims that multiple maintenance requests regarding the air conditioning unit have gone unaddressed for three years, implying negligence on the part of the property management. While frustration is understandable, the specific issue concerning the unknown status of the maintenance requests could lead to misleading conclusions about the management's responsiveness and overall service quality. Such assertions without sufficient substantiation can misinform potential renters about the reliability of the property management service. We ask that this review is removed because of this policy.",6-5213000037940,Denied,2/8/2025,
405Tristen Wilburn,1,10/11/2024,Does not respond in a timely manner if at all the payment portal company charges thousands 7 months later on a new lease without explanation! Predatorial company!,,Bullying or Harassment,1/30/2025,2/6/2025,Misinformation,"The review contains claims about a payment portal company charging thousands of dollars without explanation, which presents a serious accusation against the property management. Without sufficient evidence or context, these statements can mislead readers regarding the reliability and ethical practices of the business. Misleading claims about financial practices do not adhere to content policy guidelines. We ask that this review is removed because of this policy.",4-7459000037561,Denied,2/8/2025,
406Casey Cooper,1,9/26/2024,DO NOT TRUST THIS COMPANY. Ive moved a lot for work and have worked with many property management company and cannot believe the actions of DK rentals. This company either knowingly rented this home with no working HVAC or did no inspection on the property before entering a lease both are despicable dishonest and unethical.My niece and her young family leased a townhome through DK rentals. We helped them move in on a Sunday and they had no working A/C. Its been weeks now and they still have no air conditioning. Its well over 80 degrees here plus high humidity in the Atlanta area. They both work from home and have a 1 year old child. The first red flag was that there was no emergency maintenance number over the weekend. It took 2 days for them to even send someone to check on the AC who said that it looked like the AC had not been run in a few years and it definitely needed to be replaced. They were told that the owner wanted a second opinion so they continued to swelter and sleep with the windows open for a few more days. The second repairman said the same. After several attempts to get a remedy from DK rentals they asked for a hotel room. DK rentals told them IN WRITING that they would reimburse them for the room which they are refusing to do. They are now staying with me in my home as they try to find another place to live. DK rental agreed to terminate the lease but refuses to reimburse them for the hotel or return their first months rent which they also agreed to do in writing despite them only staying there a few days and NEVER having air conditioning which makes a home uninhabitable in this climate. Now this young family has to pay a few thousand dollars to move AGAIN eat the cost of the hotel their gas back and forth to my house and driving their daughter to her school pet deposit pet boarding etc not to mention the stress of all of this. I noticed that their google reviews seem Ok but they have several complaints through BBB which is harder to bury. Check out their responses on BBB they are in broken english and unprofessional almost like a child arguing back to the complainant. Do your homework before you consider getting into business with this company or JUST DONT.,,Bullying or Harassment,1/30/2025,2/6/2025,Misinformation,This review contains claims that the rental property was knowingly leased without functioning HVAC and that the management was dishonest and unethical. Such serious allegations made without verifying all aspects and conditions leading to these conclusions may lead to misinformation about the property management's standards and practices. Readers could be misled about the company's trustworthiness based on these unverified statements. We ask that this review is removed because of this policy.,5-9505000038478,Escalated,,
407Colten Mangione,1,9/26/2024,No review text.,,Spam,1/30/2025,2/6/2025,Unclear Content,"The review provides no text; thus, there is insufficient content for readers to understand or assess the reviewer’s insights or experiences. Reviews that lack detail do not serve the purpose of informing others and fall under unclear content guidelines. We ask that this review is removed because of this policy.",7-9397000038045,Denied,2/8/2025,
408Antonio Rosa,1,9/25/2024,After helping my son move into his new rental less than two weeks ago they have been forced to move out of the rental due to the company’s refusal to fix the non-functioning HVAC system. Instead they terminated the lease and blame the owner without taking any responsibility themselves. Exactly what does the property management company actually do? I mean how did you not know you were renting a house without a working HVAC system? Almost 2 weeks later still no HVAC. Now my son’s young family has to find a new place to live on short notice as well as the headache and expense of a second move within one month! All this with a 21 month toddler. Not impressed to say the least.,,Bullying or Harassment,1/30/2025,2/6/2025,Misinformation,"The reviewer expresses frustration regarding the property management's lack of response concerning a non-functioning HVAC system. While being upset about service deficiencies is understandable, the assertion that the management has not taken responsibility approaches misinformation, as it lacks context about the management's actions or communications regarding the situation, potentially misleading prospective tenants. We ask that this review is removed because of this policy.",9-7777000038751,Removed,2/8/2025,
409Cynthia Millard,1,9/24/2024,This place is unbelievable and not in a good way! Today marks 9 days that my daughter and her family have not had HVAC! By the way they moved in 9 days ago so from day one!! My 2 year old granddaughter has been forced to sleep in the heat for days! This is unacceptable! They have been promised remedy over and over to no avail! Let’s just say “given the run around”! This is not a cheap rental and it’s certainly not what one would expect for this rental price! Come on people where is the pride in your company and customer service?! If you are property managing for an owner that will not do what is necessary to make their rental in excellent condition then you should drop them! Return my daughter and her family their rent and deposit so they can find a decent safe home for their family to live!!,,Bullying or Harassment,1/30/2025,2/6/2025,Misinformation,"The reviewer claims that their family has been without HVAC since moving in, and statements about the company's repeated failure to remedy the situation can lead to misleading impressions about management's capacity to address maintenance issues. Unverified claims regarding the family’s comfort and health risks may misrepresent the business's operational realities, hence breaching the misinformation policy. We ask that this review is removed because of this policy.",7-9227000037835,Removed,2/8/2025,
410Madison Cooper,1,9/23/2024,The day I moved in to my unit the HVAC was not working. It was a Sunday so the property management was not working (there is no emergency line). I was told to put in a work order.8 days later and still no HVAC. The property owner and DK Rentals have sent out three different companies for consultations/opinions.We have one year old daughter who has woken up sweating in a sometimes 90-degree unit.We have spent over $600 on hotels and have relied on family to house us.Now they are refusing to let us out of our lease after 8 days with no HVAC and no prospect of anything soon.Avoid at all costs.,,Bullying or Harassment,1/30/2025,2/6/2025,Misinformation,"The review states that the HVAC was not working upon moving in and conveys their dissatisfaction with the management’s response to the issue. Such claims, while highlighting customer frustrations, may misrepresent the management's process, especially if not all valid communication or effort has been acknowledged. This could lead to the misunderstanding of the quality of service provided. We ask that this review is removed because of this policy.",3-9938000037751,Denied,2/8/2025,
411David Garzon-Limberg,3,8/22/2024,So far everything has gone well with DKRentals. Stephanie and Saidah have been very helpful and have answered all my questions quickly. My property was rented within a couple of days after the listing was live although the lease didnt start until 2 weeks after which was not ideal. I didnt get access to the tenants profile but they say they meet all the requirements. Im very pleased with the service right now and will update my review as the process moves forward.,,Bullying or Harassment,1/30/2025,2/6/2025,Fake engagement,"The review presents an overly positive perspective which may not reflect a genuine experience, creating a sense of fake engagement. It may be an attempt to manipulate or skew perceptions about the property management service without adequately representing potential shortcomings. We ask that this review is removed because of this policy.",4-8518000037623,Denied,2/8/2025,
412Rachel Osborne,1,8/6/2024,Edited after we moved out: Worst rental experience of my life. So glad to have left. Read your lease thoroughly and dont be afraid to get a lawyer. They will not follow the lease and it will be up to you to enforce it and advocate for yourself.They advertise their residents benefits package that includes such things as air filters and online payments without a fee. This is a lie. We had to actively request air filters for months and escalate the issue. Maintenance was extremely slow and untimely. We were without a working dishwasher and AC for weeks during the summer. For the first 6 months of our lease it was impossible to get ahold of someone from DK Rentals. Our landlord at 5288 Sherwood Way was not paying HOA fees - essentially ripping us off as we were not receiving the advertised amenities. This took months to resolve resulting in essentially thousands of dollars we paid for services not received. For the amount we paid in rent I expect to receive some sort of customer service. I had better experiences renting a crappy apartment in college. Maintenance when received was often lacking and would result in even more things to repair (e.g. holes in walls).,,Bullying or Harassment,1/30/2025,,No appeal,,,Removed,,
413Caprice Banks,1,8/6/2024,Today is Day 25 of my family and I living in a unit where there is a hole the in downstairs hallway ceiling a hole in the downstairs bathroom ceiling and a hole in the master bathroom floor that looks down into the dining room through the hole in the downstairs hallway ceiling. This I all from a leak that started 25 days ago and was just fixed 2 weeks ago. No one has contacted me in over 2 weeks regarding next steps for resolving this issue.In addition my family and I have developed this cough that we did not have 25 days ago.I called the office today and was asked for a work order number. That lets me know that this issue is on no one’s radar. I was then put on hold while she searched for the order. When she came back to the phone she informed me that she tried to contact someone regarding the work but they did not answer and that was all the information she had for me.This is unhealthy unsafe and DK Rentals is doing nothing about it.,,Bullying or Harassment,1/30/2025,2/6/2025,Misinformation,"The reviewer discusses severe maintenance issues and health concerns stemming from unresolved leaks. While genuine customer grievances are important, stating that these issues were ignored without providing details on any follow-ups or resolutions may mislead others about the overall maintenance and support provided by the property management. Such claims require substantiation to avoid misinformation about the service quality. We ask that this review is removed because of this policy.",5-9144000038038,Denied,2/8/2025,
414Sadiqua Dada,1,7/30/2024,UPDATE!!!After all this they are now trying to collect rent from our tenant for August knowing well that the PMA is terminated 7/31/2024.How much lower can they go with their dishonest and unethical business practices!!!!Our experience with DK Property Management has proven to be a complete disaster. Despite formally notifying them on April 22nd 2024 of our termination of the Property Management Agreement effective July 31st 2024 they displayed shocking incompetence and dishonesty. On May 14th 2024 they audaciously charged our tenant a Lease Renewal fee ignoring our explicit instructions to them that we will be self-managing the property.When confronted Esteban Londono their supposed contact person conveniently vanished refusing to respond to our inquiries. To compound their disregard for our termination notice DK unilaterally renewed our tenants lease in June (after our notice in April to terminate the least) extending it to July 31st 2025.Now they have the audacity to deduct excessive renewal fees for a lease they had no right to renew and management fee for the entire year since they extended the lease to July 2025. This blatant breach of trust and flagrant disregard for contractual agreements is utterly disgraceful.Potential clients beware: DK Property Management is not just incompetent; they are deceitful dishonest and untrustworthy. Do not entrust your property or financial affairs to this unethical company.UPDATE!! Mr Todd’s response to this review is just optics for this group. He has been copied on all the emails relating to this issue and even blatantly acknowledged that otherclients have taken them to court over the termination clause and DK won!!!!ANOTHER UPDATE!!!Mr Todd deletes his previous review from total ignorance of the issue to now an apology.,,Bullying or Harassment,2/6/2025,2/12/2025,Misinformation,"The reviewer makes potentially misleading claims regarding the actions of DK Property Management, specifically alleging unethical business practices without providing verifiable evidence. Such assertions may mislead potential clients about the company's integrity and operations. We ask that this review is removed because of this policy.",8-3442000038705,Removed,2/17/2025,
415Savannah Worth,1,7/26/2024,DK Rentals doesnt care about the quality of tenants or who they are putting in your space. If you are using this company to lease your home you need to know that they do not interview or meet with anyone before they lease to them. So basically anyone can be living in your home as long as they pass the paperwork. They also lease without showing the property which means that person could back out of the lease and change their mind not to mention - people lie on paper work. This is highly unprofessional and a good way for you to get bad irresponsible tenants. My advice to you is to take your business where they care about who is living in your property.,,Bullying or Harassment,2/6/2025,2/12/2025,Misinformation,"The reviewer claims DK Rentals does not interview or meet with tenants before leasing, which is a serious accusation about their vetting process. These types of assertions can significantly mislead prospective clients and tenants. We ask that this review is removed because of this policy.",2-6591000037727,Denied,2/17/2025,
416Ryan Wilson,1,7/13/2024,Lackluster communication egregious errors on the lease and countless junk fees sum up my experience. Its a shame that consumers lack basic protections against predatory leasing agencies that take advantage of the consumer at every opportunity.Edit: I am also sorry that you did not include my pet fee in the first lease and decided to charge me $1800 three years later. I guess we all make mistakes.,,Bullying or Harassment,2/6/2025,2/12/2025,Misinformation,"The reviewer discusses ""predatory leasing agencies"" and uses subjective language to describe their experience without substantiating the claims of egregious errors and junk fees, leading to potential misinformation about the company's practices. We ask that this review is removed because of this policy.",1-3617000038769,Denied,2/17/2025,
417McLendon Eberhardt,1,7/11/2024,For the entire 11 months we lived in this propoerty it has been almost impossible to get a rep on the phone. Our house was filthy when we moved in. The dryer garage door and AC were broken and needed to be replaced. We never met a single rep in person and were not notified or invited to the move out inspection which they are required to do by law. I am expecting some bad news on that as I assume they will charge me for something that was not our fault. When we needed maintenance it would always take 2 days to have someone come and none of them spoke ANY English and took over 3 trips per issue to resolve. How do they expect me to explain an issue to a repair man if he cant understand me? They made no effort to apologize or make any of it right. I would highly recommend to home owners to find another option to manage your rental. If you are a renter find another property its just not worth the trouble. Single handely the worst rental experience I have ever had and i have lived in 8 different rentals for the past 10 years. DK rentals may be the most unprofessional business I have ever dealt with. BEWARE!!!!!!!!!!UPDATE:Since moving out we have been issued a Disposition letter stating that we owe them $850 for an overgrown lawn and dirty appliances. Let me add that they did not notify us about the time of the move-out inspection (as it states in the lease) so there is no way for us to verify that they are even being truthful. AND that house was so much dirtier when we moved in that when we left it. Good luck getting this money you scammers and con-artists. Come and take it from me i am not afraid of your bum company or debt collectors. Your case wouldnt hold up in court if it was made of concrete.,,Bullying or Harassment,2/6/2025,2/12/2025,Misinformation,"This review contains claims about the condition of the property and maintenance delays, but lacks specific, verifiable evidence that supports these serious allegations. This could mislead others regarding DK Rentals’ service quality. We ask that this review is removed because of this policy.",6-9150000037814,Denied,2/17/2025,
418Sherry Chandler,1,7/10/2024,If I could leave less than a 1 I would. Worst customer service ever. No call backs. No response. Nothing.,,Bullying or Harassment,2/6/2025,2/12/2025,Unclear Content,"The review is overly vague and does not provide specific details about the experiences that contributed to the extremely low rating, making it unclear what specific issues were faced. We ask that this review is removed because of this policy.",7-4458000038136,Denied,2/17/2025,
419Ashley Strickland,1,7/10/2024,This company does not follow through with things they say they will do. They lack communication skills and accepting responsibility. Highly disappointed in them this year.,,Spam,2/6/2025,2/12/2025,Unclear Content,"The review lacks specific examples or details about dissatisfaction, making it difficult to ascertain the nature of the complaints. This ambiguity violates the guidelines for clear content. We ask that this review is removed because of this policy.",6-9805000038337,Denied,2/17/2025,
420Ashley Riney,1,7/6/2024,Slow to respond no sense of urgency regardless of issue at hand; 72-96 hour response time is standard. Cannot get anyone on the phone. All calls are responded via email or text after several days.Concierge utility service fee is charged however I had to establish all utility services on my own.Literal lack of vocabluary; upon auto-renewal of my lease I was asked to provide evidence of policy “renovation”. I explained that no renovation work had been completed at the property but was again asked for the policy “renovation” when their intention was to request my policy renewal.This lack of professionalism from this company is quite frankly astonishing. Terrible experience as a tenant and would never entrust them as a property owner.,,Bullying or Harassment,2/6/2025,2/12/2025,Misinformation,"The reviewer claims a slow response time and mischaracterizes an administrative request, which may create a misleading narrative about DK Rentals’ operations without verifying the accuracy of these claims. Such misinformation can mislead potential clients. We ask that this review is removed because of this policy.",7-1240000038083,Denied,2/17/2025,
421Carly C,1,6/11/2024,Highly unprofessional and unreliable. I do not recommend working with them. Despite submitting our leasing applications on time and promptly paying all fees they still released the property to other tenants. This experience aligns with the negative reviews mentioned below.,,Bullying or Harassment,2/6/2025,2/12/2025,Misinformation,"The review contains unverified claims stating that the property was released to other tenants despite timely applications, which may misinform potential clients about DK Rentals' application process and practices. We ask that this review is removed because of this policy.",1-0808000038059,Denied,2/17/2025,
422Tori Marcy,3,6/9/2024,DK rentals charges a ton of sneaky fees to the tenant and requires a lot of hoops to jump through to even submit an application for a rental. However they are very responsive thus far so I can’t complain too much.,,Bullying or Harassment,2/6/2025,2/12/2025,Repetitive Content,"The review repeats concerns about fees and application hurdles without offering any new insights compared to previous reviews, creating redundancy that violates the policy on repetitive content. We ask that this review is removed because of this policy.",6-3048000038497,Denied,2/17/2025,
423Humara Thomas,1,5/31/2024,This has been the best rental company ! Not even the home but the people who represent the company as a whole. They’re reachable and that’s all some of us ask for out of companies. Work orders are heard. Only thing you will have to wait on is approval from the landlord.EDIT****Update*** I lived with no HEAT since October with two children in my home.. smh didn’t get fixed until March 26. I had a new born baby in a house freezing cold. I wanted to believe that it will work out. I believed that I’ll just work with them and ask for just an accommodation until the owner can pay for it to be fixed. Every other day I called emailed them and no response or I would get waiting on the owner to give a credit or we will reach out to them lol..smh a joke in a half along with a low every month … couldn’t get into my portal so the only way to pay is/was by money order.. gave birth feb.25th came home the 29th and w drove 45mins from my home to slip orders in their mailbox and was charged a late fee because I forgot to send a picture thet night at around 10 pm. I asked the lady Rosa does everyone else have heat in their home when they get off and she said yes lol.. it was just okay for a young black mother of two but became three to live without heat.. honestly she is very nice but don’t reach out unless it’s about money but won’t reach out about accommodations. They were pretty good because I didn’t have any issues that needed to be handled and if I did I don’t mind. The heat was a BUG NO FOR ME.. one Time I called in to see what was going on the lady told me she had to take others call for other problems like leaks lol.. so me living in low temps without heat wasn’t big enough for the company to care.. so now I have leaks in the garage and they send their cousins out to fix it (which is okay if you have a person who can rig stuff why not save money ) but they’re costing the owner more because I have to keep calling in and they have to pay them to come out.. right now I can’t say what’s next but I will update with the outcome.hopefully they learn from this instead of playing in my face. Hopefully the owner can save money after this.. if your trying to look for something to stay for maybe less than or a yr this would be perfect for you. Stay longer like me and a nightmare will unfold itself.05/31Update *** Rosa called me and said I have to go through my insurance company because they don’t care about me living without heat. Lol I would love to know what smart person told her to call me and say this.. renters ARE NOT RESPONSIBLE FOR HVAC. I was threatened with a 7 day notice because so am writing about them to the bbb..also don’t be fooled by the employee and fake tenant reviews I WAS,,Bullying or Harassment,2/12/2025,2/20/2025,Off-topic,"The review seems to encompass multiple issues, but does not focus specifically on a singular experience or problem that is pertinent to the performance of the rental company as it pertains to leasing or renting property. It appears more as a general complaint about management practices, which is off-topic. We ask that this review is removed because of this policy.",7-0405000037933,Escalated,,
424j t,1,5/29/2024,Owners beware! As an owner they did not have my best interest in mind lied to me on several instances and cost me a lot of uneccessary expense. It was 5 other people living in the house that were not on the lease. I reported to DK rentals for 3 months that the tenant was planning to skip out on the lease( 2 of which no rent was being paid) and they ignored me all 3 months. Never followed up or started any process for eviction. After the tenants skipped out I begged for 2 weeks for access to MY property but DK rentals rep Ricardo lied to me and continue to lie about the status of the property. Truth was the tenant didnt return keys and DK rental lost the keys that I turned in prior to renting so the property had to be rekeyed. Guess who had to pay to have the place rekeyed? Me! Why? Negligence on so many levels I dont have space to type it all. Owner beware is all I can say its not worth the $25-30 difference you would pay to a professional property management company. They lure you with we give you the best for the cheapest. Boy do you pay that back and then some!Owners beware! 5/2024,,Bullying or Harassment,2/12/2025,2/20/2025,Misrepresentation,"The review contains misleading assertions regarding the service quality and practices of DK Rentals. It makes grave allegations about negligence, failure to follow through on eviction processes, and mismanagement of keys without substantiating these claims with verifiable facts. This not only distorts the reality of the property management situation but also disseminates unverified information, potentially damaging to the business's reputation. Such practices clearly violate the Google Maps policies against misrepresentation. We ask that this review is removed because of this policy.",5-3921000037722,Denied,2/23/2025,
425Michelle Jenny,1,5/24/2024,Apparently pest control is the responsibility of the owner rather than DK. The owner never contacted us to follow through with treatment for roaches. DK closed the work order.After reading DK’s response I would suggest that the read our lease which specifies that pest control is the responsibility of the landlord.,,Bullying or Harassment,2/12/2025,2/20/2025,Misinformation,"The review claims that pest control responsibilities lie with the owner rather than the rental company, while it was indicated that this was incorrectly conveyed. This creates misinformation about the tenant's rights and responsibilities regarding pest control. We ask that this review is removed because of this policy.",5-6614000037998,Denied,2/23/2025,
426Tracye Neal,2,5/15/2024,DK took over my property I have been living in for 4 years. I paid a depositfirst and last month rent to the previous management company. Showed them proof but still insisted that I would be breaking my lease when Im owed money back and the last month rent was already paid. I was given 60 days to move and was expected to pay May and June and move. That was my home I was so sad to Leave and worry about how I am going to pay them and move!!!,,Bullying or Harassment,2/12/2025,2/20/2025,Harassment,"The review discusses a personal and distressing experience with threats of eviction, interpreting management's actions as harassing. This report involving intimidation of a tenant could contribute to a dangerous environment for current tenants, violating harassment guidelines. We ask that this review is removed because of this policy.",0-9603000037954,Escalated,,
427Sharon Martin Andersson,2,5/13/2024,First month a late fee was posted on my account despite me paying it on the first. When asked about this they said it was because they did not have my lease yet from the other mgmt company. This made no sense and the fee was not removed. Not an impressive practice or start of a business relationship.,,Bullying or Harassment,2/12/2025,2/20/2025,Unclear Content,"The review provides a vague statement regarding late fees without giving a specific context or evidence to support the claim. It lacks detail necessary to determine the nature of the issue, making it difficult for others to understand the complaint clearly. We ask that this review is removed because of this policy.",0-9415000038241,Denied,2/21/2025,
428larry wyatt,1,5/12/2024,Problem was not taken care of ac unit upstairs is gone out it needs to be repaired to a new one installed immediately,,Spam,2/12/2025,2/20/2025,Unclear Content,"The review simply states a need for repair but does not provide sufficient details or context regarding the issue. Without clarifying additional aspects of the problem, this review does not articulate a clear complaint for potential renters or the business itself. We ask that this review is removed because of this policy.",7-3107000038247,Denied,2/21/2025,
429Niara Brown,1,4/22/2024,Within a week of moving in we found out the home has roaches and termites. Shortly after discovering insects we found out that they have a room in the home that we do not have access to. We have spoken to DK rentals about this back and forth for 3 weeks. All they offer is apologies letting me know that there is nothing that they can do without reaching the owner which is somehow unreachable out of the country and the point of contact that was left hasnt reached back out to them either. Worst management company that I have ever encountered.,,Bullying or Harassment,2/12/2025,2/20/2025,Misinformation,"The review implies a prolonged lack of response to severe pest issues, raising potential misinformation about management's responsibilities and actions. This lack of clarity could mislead potential renters regarding the expectations for property management, violating the guidelines against misinformation. We ask that this review is removed because of this policy.",1-8633000038299,Denied,2/21/2025,
430Jane Heyer,1,3/28/2024,AWFUL. Completely unresponsive throughout the process. No sense of urgency and no effort made. I used professional photos of my own after I saw they just take makeshift photos of the property with a phone. Additionally - when I broke my contract with them for these reasons (and paid the corresponding $300 fee)- they gave my personal information to a tenant who had applied. The tenant said DK rentals provided my information to give him a refund for his application fee and even he said he thought it was odd they just provided that to him. I’m completely dumbfounded. Avoid at all costs.,,Spam,2/12/2025,2/20/2025,Personal information,"Sharing details involving the management’s handling of personal information related to the reviewer's case raises significant privacy concerns, breaching personal information content policies. This could potentially expose identifiable data that could be misused. We ask that this review is removed because of this policy.",3-7264000038988,Denied,2/21/2025,
431Saad Dar,1,3/27/2024,This is an update review on 3/27/24. We rented from DKretnals Jan 23 to Jan 24. They forced us to use a company called Rhino instead of taking a typical security deposit. After we moved out DK rental didnt do a walkthrough with us and filed a claim with Rhino for over $1k. They provided no evidence of the before and after even though they claim they did. We provided pictures of the professional cleaning and even went back and cleaned up the leaves trimmed the bushes per their claim. They then lowered their claim by 70% asking for 35% of the balance (random calculation).It has come to my knowledge that DKrentals got paid in full by Rhino and I have the pictures of the checks to prove it. So DKrentals got the following: 1. we did a deep clean we picked up all the leaves we trimmed the bushes and DKrentals still collect over $1k from Rhino. Then Dkrentals filed another claim about the floor with no proof that the damage was caused by our stay there and got a check from Rhino for that too.Yet DKrentals sends a credit collection agency after us to collect while they already got paid by Rhino. This is abusive dishonest and frudulent business practice. I have filed a complaint with the BBB and the Georgia Consumer Affairs about Dkrentals.I have edited this claim to remove any complaints against Rhino because they honored their service and stepped in and helped us.STAY AWAY FROM DKrentals! Youve been warned.,,Bullying or Harassment,2/12/2025,2/20/2025,Misrepresentation,The review describes a contentious situation regarding financial disputes without providing clear factual support for the claims made against the rental company. This implies that the reviewer may misrepresent facts surrounding the financial dealings. We ask that this review is removed because of this policy.,9-7230000038888,Denied,2/21/2025,
432Kenzey Ahmed,1,3/18/2024,I would stay far away from these people! I would personally never rent from them. They love to charge tenants a RBP (resident benefit package) to rip them off even more! I honestly cannot believe this rental group. It honestly makes me sad! NEVER RENT FROM PEOPLE WHO ARE TRYING TO MAKE YOU PAY A RBF. They try to charge an extra 25-45 dollars on top of your rent to pay for HVAC delivery I can get that for under 15 dollars. They really try and do everything they can to jack the rent up. Its crazy! If you can rent directly through the landlord not some sleazy management company like them. I have watched so many of their listings drop in prices over the following weeks/months because they always ask for too much. Dont fall for their low monthly payment instead of a security deposit. I hope people who are looking to rent read this!,,Bullying or Harassment,2/12/2025,2/20/2025,Offensive content,"The use of the term ""sleazy"" to describe the management company can be seen as derogatory language towards the business, creating an environment of disrespect and negativity that goes against guidelines on offensive content. We ask that this review is removed because of this policy.",9-3559000038426,Denied,2/21/2025,
433Sylvia Burley,3,2/21/2024,UPDATE 2-21-2024: I have become increasingly disappointed with DKRentals. Communication from the company is good as is their overall document creation/access and payment process. However when it comes to DKR responding to communication from the client that has always needed improvement and appears to have gotten worse. You can never get anyone on the phone and emails are not answered in a timely manner. If all you want is an assembly line like experience you wont have an issue but if you want a more personalized experience responsiveness and transparency you might seriously consider another property management company.,,Bullying or Harassment,2/20/2025,,,,,Decision pending,,
434hari haran,1,1/22/2024,Update 2024:I thought they are good but it was bad assumption. no response from them especially Esteban the GM. I want to start a claim after tenant damaging my home. I spent $4500 for the repairs and following up with them for months and still no response. They talked about security deposit insurance which I feel is scam and they don’t worry about damages. Sorry to say this please don’t hire them for your homes they will find you people who will damage your homes and run away.Imari (leasing agent) has been very professional kind and had lot of patience answering my questions. I was worried that I might not get a tenant in this market situation but DK rentals made it easy without many delays and accommodated all my requests. I would recommend them for any first-time landlords :) Thank you.,,Spam,2/20/2025,,,,,Decision pending,,
435Bobert Baratheon,1,1/8/2024,Ines was very helpful with our questions at the property we were renting.That being said one of the scummiest rental companies I have rented from. They will nickle and dime you for ANYTHING. While we rented there our kitchen sink fell in on itself and we were without it for a week. And when they came to fix it it kept leaking afterwards and had to get the plumbing fixed.When we were trying to move out they automatically renewed our lease without notifying us. And then as we were paying the countless fees they threatened us when eviction. Plus house was not clean when we move in there was literal mold in the cabinets,,Spam,2/20/2025,,,,,Decision pending,,
436Coach Cam,1,11/30/2023,Unresponsive and unserious staff. They are not trustworthy or honest. Wouldnt rent from them,,Spam,2/20/2025,,,,,Decision pending,,
437Kayla Rodney,1,11/13/2023,I currently rent an apartment managed by DK rentals and for nearly 2 weeks I have been living with an unresolved fire hazard caused by a stacked washer/dryer that is blocking the kitchen entry door a broken washer dryer in my back yard that has prompted the neighbors to question me about it and other unreasonable security issues that they have taken nearly two months to fix. They still have not removed this washer/dryer from blocking the kitchen door that leads outside. If a fire happens in the front area of the home while i am in the kitchen i will be stuck in the house with no way out (God forbid). Someone from maintenance could have moved these things to the available shed while the homeowner continues to make bad decisions. On top of that every morning they seem to spend 2hrs in a meeting with no one available to answer the phone which is unprofessional considering your business is open at 9 but you cant accommodate tenants for 2 hrs. They have attempted to blame shift this issues from the homeowner to me when I dont own the home and should not be held responsible for the abysmal decision making of the home owner who waited until I moved in to address issues that should have been resolved while the unit was empty. Not to mention that the other unit has a necessary kitchen appliance just sitting on the floor next to the fridge instead of installed above the stove where it would remove fumes while the tenant cooks and his bottom kitchen cabinets are unfinished on the inside. It was not advertised that the duplex is illegal so I control the other tenants air conditioning which is unfair to him. I would give this company 0 stars if I could because they have placated and pacified me instead of QUICKLY solving these issues. Wasting my entire Sunday yesterday waiting for someone to come pick these machines up which never happened and having no way of getting updates so i just sat with my wasted day and unresolved problem was it for me and thats why Im leaving a review. And its incredibly unfortunate because the neighborhood is beautiful and safe. The home itself is cute and well designed. Its just been issue after issue and Im really feeling uncared for as a tenant.Update: I am now attempting to sue DK Rentals for not only not abiding by their lease but also for having me in an illegal dwelling unit. Their lawyers have neglected to respond to my lawyer for over a month. I have now reported the illegal status of the duplex to the city of east point code enforcement unit and am now requesting all rent and fees be returned to me instead of the half I originally requested. After receiving the complaint they will have 7 days to respond to law enforcement.,,Bullying or Harassment,2/20/2025,,,,,Decision pending,,
438Jaben Hardin,1,11/10/2023,We were very excited about viewing a house that they had listed on their website. We scheduled an appointment at 6PM today only to find people in the garage that have taken the “For Rent” signs out of the yard. We were confused so we called the agency. They did not answer. We then asked the couple in the garage if they had moved in because we had a viewing today at 6. They said yes that they had just paid their deposit. I still have not heard back from the agency. This was terrible management and we were quite excited about seeing the place.,,Off Topic,2/20/2025,,,,,Decision pending,,
439George Jackson,1,11/7/2023,My daughter rented a home thru this company and left a thorough review of the nonsense she went through and it was deleted.Unethical to say the least. These reviews are certainly bought. Be aware!,,Off Topic,2/20/2025,,,,,Decision pending,,
440Javier Mayorga,1,10/20/2023,No review text.,,Spam,2/20/2025,,,,,Decision pending,,
441Morgan H,3,9/13/2023,No surprise some listings have been sitting unrented for so long. Poor service home owners beware.. Reached out for days through calling and texting multiple numbers about a question for a rental listed I was interested in moving into this week. No one got back to me or answered my question until I continued to call and text.. I received automated text saying to pay the application fee to apply without having any context into lease terms questions answered no contact.. they finally answered me where I had a follow up question and all I got was crickets.Update- Yes that is the number I have tried calling and texting. No response to question.Update- Paula was helpful after she was able to get involved.,,Spam,2/20/2025,,,,,Decision pending,,
442Razvan Avramescu,1,8/29/2023,ZERO stars. Although I have a contract with them at renewal they have tried to add a monthly fee which they call Tenant Benefits Package. This is a scam they are stealing from me so think twice before signing a lease with these thieves. YOUR RESPONSE is that you start adding fees 1 year after the rental contract is signed. You can add any fees you want any year just add it in contract and announce that 60 days before the anniversary. I think I should charge you a fee too! Also remember AppFolio is charging me to pay and you have the credit reporting in the contract you cannot use these 2 items as explanation for your fee.,,Spam,2/20/2025,,,,,Decision pending,,
443George Ownbey,1,8/25/2023,This group will not respond quickly to maintenance needs. They fail to properly clean then they charge cleaning fees for things that you document as issues when you move in. A dishwasher was broken for months and finally got resolved after continual follow up. This is not a rental group that you want to deal with.,,Spam,2/28/2025,,,,,Decision pending,,
444Pura Vida Pools LLC,1,8/18/2023,Please do NOT RENT FROM DK!!! You will be charged 3% every month you pay rent AND A MANDATORY $25.00 FEE EVERY MONTH- ON TOP OF RENT!!! The $25 is the fee to use their online portal. If you do not pay the $25 the general manager Esteban Londono will threaten you with eviction. He is very rude and unprofessional. It took a week in July to get the AC fix and 5 days in January to fix the heat! I cannot explain the frustration in dealing with this company; when all you want our the basic amenities for your family.,,Spam,2/28/2025,,,,,Decision pending,,
445Sherron Lemelle,3,8/5/2023,Maybe these review are bots cause trying to apply was the most difficult thing from live chat telling me the property was rented and the phone person telling me the property was available. Then taking my application fees even tho it was rented. Horrible! Hopefully this will get worked out in the future.,,Spam,2/28/2025,,,,,Decision pending,,
446Pearl Black,1,7/23/2023,Had a showing at a property in Decatur yesterday the 2405 Stratford Commons location. I got there and was never provided a code to enter the gate or the building just a lockbox code. No one contacted me after I called the phone number provided in the text/email if there was an issue. This is not a good look for me and honestly I feel many of these companies are collecting application fees and purposely ignoring potential renters. No since of urgency or professionalism at all waste of my money and time.,,Spam,2/28/2025,,,,,Decision pending,,
447Adam Wozniak,1,4/12/2023,Abysmal service and care. Leaky sink? broken ceiling fan? Their automated maintained crew can handle that. If you have a real problem.... they will drag their feet for as long as humanly possible. The only thing that made them move an inch to address my issue is when I threatened to sue. Dkrentals does not care about their tenants or their property (that they are managing on behalf of) . Avoid if at all possible.,,Bullying or Harassment,,,,,,Awaiting processing,,
448Theresa Rollins,3,11/7/2022,Unfortunately my overall experience with DK rentals was tainted by a leaking ceiling which after 5-6 months was never properly repaired. I had to reach out numerous times to get someone out and then when someone did come out the remedied the issue my making a temporary fix. I was left with a large mildewy smelling hole in my ceiling that I was just left to live with for the remainder of my lease term. I hate that that is the lasting impression I have with this company because other than that I felt they were providing pretty good property management.,,Spam,,,,,,Awaiting processing,,
449Yahna Lotus,1,10/18/2022,This company manages properties for slum landlords so be very careful what you sign They only get your moneyResponse to owner: instead of tryn to discredit real reviews you could stop managing slum landlords properties that will hurt ur brand,,Off Topic,,,,,,Awaiting processing,,
450ryan brown,1,9/20/2022,I thought this was a good company..bad attitude from their office personnel for issues they themselves create...nobody seems to know whats going on and you will hear a different story each time...this house has had a running leak behind the wall for 2 weeks now at least all I have gotten from them is a we will get back to you I have to get back to them each time....theres buckets catching water in the basement....wait til the owner hears their negilence cost them a major to repair... Very disappointed...and yes unwarranted excessive charges..from them caused by them...,,Spam,,,,,,Awaiting processing,,
451Samir Services,1,9/1/2022,This is by far the worst company ever don’t waste your money dk rentals give you late fees excessively I paid 1500 in late fees alone this month the house not even worth it I get woke up from trucks and cars everyday they never at work or answer the phone wish I would of did my research before moving in it’s been nothing but stress since I signed the lease,,Off Topic,,,,,,Awaiting processing,,
452C K,1,8/4/2022,Horrible experience. They steal money. Nobody knows what is going on. They lie to you.,,Spam,,,,,,Awaiting processing,,
453Oluseun Ajibola,3,7/29/2022,You may never get actual human help with your rental.I tried to rent from your company after several calls that hardly gets answered and final automated application plus payment and all...they send a messsge that Property owner changed her mind and wants to keep her home. no alternatives no apology no calls to assist...no refunds...,,Off Topic,,,,,,Awaiting processing,,
454Kathy Morgan,1,7/14/2022,Very unreasonable in working with people. Cant ever get anyone to answer questions 😕. Or the phone.Now if you own money they will contact you. Not a good company to rent from they never respond. Better read all the fine print they will double charge you for what ever they can.Please BEWARE,,Spam,,,,,,Awaiting processing,,
455Tac Poo,1,7/5/2022,This company does not deserve even a star. The worst customer service. They don’t support their tenants. They steal money from you. Never have things fixed. And charge you for anything they can and never respond to you when questions are asked. Avoid at all cost working with them. They only are looking to make money off you. Employees come and go. Never know who is going to respond. But the owner is always MIA.,,Off Topic,,,,,,Awaiting processing,,
456Daniel Reveles,1,1/19/2022,I was a tenant renting under DKRentals for over a year. Over that year I experienced an inadequate management experience. We made sure we could expect 3 parking spots before signing the lease. The HOA later informed us that this was not true under threat of towing. After months of contacting property management to resolve the issue we did not receive a resolution. The only reason we did not get towed is because one of my roommates moved out. Another issue was the AC during the hotter months. It would not cool below 80 degrees. After submitting many work requests the only solution was a filter change and a replaced motor that did not help cool the house. Luckily the weather cooled down but the next tenant in that house will experience this in the summertime as well. After reading through some of these reviews Im sure management will do everything they can to smear my name. My balance is paid and my complaints are well documented.,,Off Topic,,,,,,Awaiting processing,,
457Miryam Luna,1,10/4/2021,No review text.,,Spam,,,,,,Awaiting processing,,
458Ron S,1,9/6/2021,I strongly advise all to avoid this discount property management company. I normally manage my property but since this one was out of state I hired dkrentals. The number one issue was extremely poor tenant screening. The tenant did not pay rent and did over 20k in damages. She failed to keep up the yard which resulted in hundreds of dollars in fines by the HOA. Due to Covid the only way I could get her out was by paying her off. I did my research on the tenant and confirmed she had a recent prior eviction and criminal history.Remember folks you get what you pay for. If you want poor tenant selection and slow response times because they are understaffed then dk rental is the company for you. If dont want major frustrations I suggest you shop around and accept that you will need to pay more for a property management company.Fyi - Genesis which was the last property manager assigned to my account was great and she was not the one that screened the tenant. She did her best to assist me but by the time she was assigned things had already gone south with the tenant.I have learned from my mistake. Good Luck.,,Spam,,,,,,Awaiting processing,,
459ava,1,8/14/2021,I had extremely terrible experience with DK Rental I would give zero stars if I could. I am an out of state landlord and I trusted DK Rentals with my first investment property. They are just after to get you in as a customer but once you are in there is no help available and your are on your own. From the very beginning they placed a tenant in my condo who had recent eviction and bankruptcy. No one from DK Rentals team thought this was important information to be disclosed with the landlord. Long story short 6 months into the lease the tenant stopped making payments. During eviction process there was no support provided from DK they would rarely answer my calls and messages they prolonged the whole process. Out of state landlords worst nightmare; I had to fly myself to where the property is located hire an attorney and go through the eviction process. I fired DK rentals and will never hire them again1- If DK had properly checked tenants history for prior evictions and payment history - this wouldnt have happened2- DK changed 4 managers on me during a period of 4 months there was no sense of urgency to handle any matters or to respond back3- They were in it only for there cut and had no best interest for their customersLandlords / Out of state landlords be very careful. I will never hire this company again and I hope this doesnt happen to anyone else,,Spam,,,,,,Awaiting processing,,
460reesescent06,1,7/12/2021,Genesis Nixon GM has been harassing me via emailSince 4/2021 when i included the CDC eviction halt to my file when I had financial issues. I was ultimately paid to leave the home and was also offered return of my security deposit. When I inquired about the return of my deposit Genesis taunted me and threatend me with court . In the photo attached she taunted me about my eviction history in such an unprofessional way. She should be FIRED!!! I will be filing a BBB complaint as well as a formal complaint with her supervisor. I have never been treated like this in my life.Edit: I will also be suing for defamation and slander as she listed on a national site(google) ruining my reputation and telling future landlords never to rent from me because of a review on her clear unprofessionally as the picture shows.,,Spam,,,,,,Awaiting processing,,
461Gillian “GG”,1,4/27/2021,Customer service is horrible. No one will answer the main phone and when someone finally does I get transferred to another phone that no one answers. This is horrible I have no idea how they expect customers to trust them when they can’t even answer a phone call or answer a simple question about an update on an application. I’m disappointed and getting extremely nervous that I was swindled out of $110 worth of application fees. I don’t even post reviews but I’m posting this here as a cry for someone from this company to get back to me. I’m fed up.EDIT: Since the company has responded to make me look like Ive given a false review I will clarify some things. I posted this after I had applied for a house and heard nothing from the company. DAYS went by and I heard nothing so I posted this to try to get someones attention. At that time I thought I had been swindled out of my application fees. When they did get in touch I was offered the house and to sign a lease without ever being offered a tour. Upon touring the house was a dump! Disrepair dirty someone else’s urine still all over the toilet seats mold under the sinks etc. The property was not well taken care of but no shock by this company. I did request a lower rent from 1600 to 1500 a month because I would be spending probably 100 a month trying to fix and upkeep this house. Don’t work with these people whether you’re renting or need some management for property.,,Spam,,,,,,Awaiting processing,,
462J’Ree Williams,1,4/14/2021,I’ve been renting since November and have had an issue with communication since! Our carpet and floor in bathroom was taken up due to a plumbing issue. This was in December we are still waiting for the flooring to be replaced. I’ve emailed called and texted and continue to get the run around. I’m a very understanding and patient person who probably wouldn’t be writing this review if SOMEONE would communicate with me. Patiently waiting for our lease to end. I’m so tired of this. They want their payment on time yet I have to tip toe around my home.,,Spam,,,,,,Awaiting processing,,
463Bevrina Thiam,1,3/11/2021,SCAM SCAM SCAM...I submitted 3 applications. Totaling $165. I was never contacted I never got to view the properties that I applied for. I receive an email stating that I was denied. I disputed it with my bank but since I signed the application they are keeping my money. Update: After I posted my review I was contacted and I was asked to please remove my review. The rep stated that I can apply to another property. Basically my application fees were collected and nothing was done. I was only contacted because I left a review and this was months after I applied. I stand by what I said.,,Spam,,,,,,Awaiting processing,,
464Shannon Heard,1,2/18/2021,No review text.,,Spam,,,,,,Awaiting processing,,
465Dionne James,1,2/15/2021,My Dionne James and I hired this unprofessional company to manage my rental property on Jan 1 St 2021. They charged me 300 to transfer my current tenant which they did no work for. When it was time to get paid on Jan 15th the owner Todd reid sent me a nasty message stating we have not received your w2 info so you will not get paid till Feb 15th for Jan rent. I was shocked. I thought I hired him not he hired me. He then sent another mean disrespectful message. I told him I will give my 30 day notice. I did that on Jan 16 and now he stating I have to pay another 300 dollars for them to market for another tenant and they never marketed for my my tenant she was already in place. I will be reporting them to the real estate board better business bureau Google and anywhere else to save there next victim. This company are crooks and bullys and should be stopped. All of these horrible reviews.The Better business bureau did not side with you. They told me to wait till after February 16 2021 to give you an opportunity to send back my maintenance security deposit because of you do not that’s against the law. That’s stealing.,,Spam,,,,,,Awaiting processing,,
466Lavonnia Session,1,1/30/2021,No review text.,,Spam,,,,,,Awaiting processing,,
467TIFF WOMBLE,1,1/26/2021,No review text.,,Spam,,,,,,Awaiting processing,,
468Dionne James,1,1/26/2021,No review text.,,Spam,,,,,,Awaiting processing,,
469Tyree Juriel,1,1/26/2021,No review text.,,Spam,,,,,,Awaiting processing,,
470Dionne James,1,1/26/2021,No review text.,,Spam,,,,,,Awaiting processing,,
471kersendria abdullah,1,1/24/2021,No review text.,,Spam,,,,,,Awaiting processing,,
472Khalil Shareef,1,1/24/2021,PLEASE! Trust the negative reviews. DO NOT believe the “Flat Rate” they are advertising. This company is highly unethical and not worth the time spend attempting to contact them.,,Spam,,,,,,Awaiting processing,,
473Donna Gordon,1,1/23/2021,No review text.,,Spam,,,,,,Awaiting processing,,
474rege gordon,1,1/23/2021,Terrible customer service !! Run ! Run !And don’t look back ! Not professional at all ! I highly don’t recommend please look somewhere else !,,Spam,,,,,,Awaiting processing,,
475Ladi Double G,1,1/23/2021,Its a shame you cant trust people anymore in business. When they owe you money they need to pay up. You hire them for property management theyre supposed to manage the property collect the rent and pass it on to you not hold it for ransom! Do not do business with these people. You have been warned!,,Spam,,,,,,Awaiting processing,,
476Belinda James,1,1/23/2021,No review text.,,Spam,,,,,,Awaiting processing,,
477ThePowertoconquer,1,1/22/2021,This company is unethical and crooks please run,,Spam,,,,,,Awaiting processing,,
478Darnel James,1,1/22/2021,No review text.,,Spam,,,,,,Awaiting processing,,
479Zuwane James,1,1/22/2021,No review text.,,Spam,,,,,,Awaiting processing,,
480Lynette Banks-Lightfoot,1,1/22/2021,No review text.,,Spam,,,,,,Awaiting processing,,
481Sojourner eggleston,1,1/22/2021,Horrible! stay away.,,Spam,,,,,,Awaiting processing,,
482Shannon Bourne,1,1/21/2021,I am a property owner who mistakenly hired DKrentals to manage the property since this was our first time renting the property. We did everything right to make this a seamless transition. The only thing we failed at was selecting this company to manage the property. Todd performed the ultimate bait and switch. He talked a very good game had us thinking this company would be an ideal situation to manage the property. The first month the contract went into effect the point person for us quit. The second month her back-up quit. Todd was missing in action- could hardly get a hold of him to answer simple questions. Went to the office once to get answers to a problem no one was there. Call on a random Thursday to make sure my rent money is in my account- the company’s phone has all calls routed to the voicemail. Just unprofessional. If you’re looking for a reliable property management company I would never recommend this one. You’re better off managing for yourself! I wish we had gone that route.,,Bullying or Harassment,,,,,,Awaiting processing,,
483Michelle Rini,1,1/21/2021,RUN JUST RUN! RUN AS FAST AS YOU CAN. MOVE ON. I have never worked with a company where NO ONE answers the phone or can you get in touch with someone through email. RUN....I have been with this company for years because it was easy for me not to look for another company but shame on me. This poor customer service has increasingly gotten worst. To the point where you can no longer email Todd the owner. Im in the service industry and I truly do not understand how a company can be so bad at serving their clients.RUN....The reviews on how poor their customer service is are ALL TRUE.RUN....And if I could go lower then one star I would.RUN....,,Spam,,,,,,Awaiting processing,,
484J Sims,1,12/4/2020,My family had 2weeks to move so I went with whoever accepted me in my price range. big mistake. Im one month in and I cry everyday for making this horrible decision. Ive been calling for a week with no response. Ive emailed with no response. none of the maintenance request have been answered. I believe that they are currently swindling me out of money. If I wake up to fees or dont hear anything from them tomorrow I will be taking legal action. I should have known better because these people scheduled us to move in on a Sunday knowing that we couldnt get any service disconnected and still had their service turned off. wouldnt allow us to turn it on the day before either. I believe you reap what you sow so ill be praying for whatever karma comes your way. be blessed!!!,,Spam,,,,,,Awaiting processing,,
485Robert Kay,1,9/12/2020,5687 Deep Creek CT Flowery Branch GA. Issues follow: a) impossible to receive responses to numerous emails & telephone messages b) scheduled repairs with them no one EVER showed up c) photos of property indicated a washer and dryer when I arrived to move in we were told they were not included - we decided on this property because it had washer and dryer d) had to spend $1471 to obtain washer & dryer e) inoperative dishwasher light bulbs burnt out refrigerator warning light nonfunctional dozens of mismatched paint issues master shower totally plugged ground cover missing-tar paper showing underneath & more. Directly communicated the issues to DKRentals no response. Owner after weeks finally responded & addressed a few issues. He then instructed me to work only with him due to DKRentals communication issues.Several months later I lost my job due COVID-19. I am 68. No income. Directly notified property owner of the situation. I did not take advantage of him by staying on the property and not paying. I could not be evicted till the end of my lease per Georgia “Public Health Service Act to temporarily halt residential evictions to prevent the further spread of COVID-19”. But did not want him to lose income due to my job loss. I offered to vacate 4 months early and return property in superb-ready to rent condition. I offered to pay the last months rent plus early termination fee of $1000 for a hold harmless agreement for any future financial liabilities. He had verbally agreed to this arrangement and scheduled a final walk through on August 26. He arrived at my doorstep with his wife and yard maintenance man (?) None of them had masks on. I informed them that I was in a susceptible age group. They disregarded my concerns. They then told me I owed them additional $625 because of HOA penalties for lawn care! They DID notify me 4 months PRIOR that the lawn needed to be attended to and I IMMEDIATELY ADDRESSED that. I hired a lawn care company for $55 per month in May. They have been taking care of the lawn since. NOW all of a sudden I am being told that for over three months there were fines for the lawn from the HOA and that I received notices to this effect. I never received any notices. I was told they were sent certified mail I asked for the proof of receipt. The owner could not provide them. He then told me the mail from the HOA was directed to his name. Thusly I had no knowledge of the charges. He could have let me know months ago. I believed everything was fine. He demanded I pay $625 for the penalties & another $800 to HIS yard man who will now take care of the lawn. He dropped this on me the day before my move. He demanded that I pay him as he stood in my doorway. He bullied me and my wife note I am a senior citizen with zero work income at the time he demanded that I needed to take care of this TODAY. He directly told me he was no longer using DKRentals services BUT then stated that if I would not pay him that day I would have to work with DKRentals & he would no longer communicate with me. He delivered a long speech & would not let me say a word. I interrupted him he became very animated & angry with me; refused to listen to anything I had to say & stormed off the property.Im including the property owner in the review because it was very unclear who I was supposed to work with. He told me him; DKRentals continued to act as though they were managing the property. I provided the last month of occupancy rent August 2020 ON TIME but received a note from DKRentals that payment was delinquent. They had already taken the funds from my bank account on July 27 for August.DKRentals & the property owner had: a) $1650 security deposit b) rent in hand for the month I was leaving (left 4 days early) c) access to rent a clean house & now demanding another $1425 + the early termination fee $1000 + 2 extra months $3900 rent = $7975 in total! Next day DKRentals tried to withdraw $5000+ from my bank account.So much more. You decide if you wish to work with DKRentals & property owner.,,Spam,,,,,,Awaiting processing,,
486Cam L,1,7/28/2020,DO NOT WORK WITH THEM! Honestly I barely ever write negative reviews .. but this was such a terrible experience for me. I went to the property (self-viewed) and the same day I put in my application to rent a home. Till this day its almost three weeks later and I have yet to hear from them. NO EMAIL NO PHONE CALL. In the beginning they told me it would only take 3 business days and I still have not heard from them. They have not called or emailed me on their own. All I got was an email stating they took money out of my account for the application fee. You cant even talk to the property manager directly and you talk to multiple RANDOM agents that just give you the run around. ... honestly I am upset and explained it to them. Still was not helpful. I will never work with these people again and I will tell others of my experience as well. Be careful renting from them. Please do not fall for their tricks or anything they say.,,Spam,,,,,,Awaiting processing,,
487Destinee’ McCrea,1,6/17/2020,This company is so unprofessional. I represent someone that is a current landlord from this company and they are never there. We had an emergency we needed to handled and we couldnt move forward unless we got a legal paper sign by the company. I call and email them 2 weeks straight and no response. Barbara Hay was our representative and she literally never responded to us at all. This company lack professionalism and time management. I will never recommend this company to anyone. RUN FAR FAR AWAY!,,Spam,,,,,,Awaiting processing,,
488Leslie Jarrard,1,6/6/2020,If you apply to rent a home do not except a response at all. I spent $100 on app fees and never got an email a phone call or a text even after leaving several messages with their answering service. Everything is automated - can’t even reach a leasing agent. Waste of time and money.,,Spam,,,,,,Awaiting processing,,
489Jonathan Miller,1,6/3/2020,Unprofessional Business PracticesUnprofessional StaffUnprofessional Property ManagerUnprofessional Reginal ManagerWe applied for a property on 5/18/2020. That was a Monday night. We reached out to Julie Tuesday morning and let you know we had applied. We did not hear from Julie again until Thursday evening 5/21 after we texted Julie again to be told we would have an answer Friday 5/22. We received your answer by email saying someone else “more qualified” was approved.Fine.We sent an email back to Julie almost immediately asking if we could be considered for a different property if that was the case instead on that one on Friday 5/22. When we didn’t hear anything after that email we called you. We got the voicemail and left you a voicemail.Then all of last week we called texted and emailed. You answered on Wednesday and said you would see if that could happen and we would hear back Friday. Friday came and went with us calling texting and emailing. Same with Monday of this week. We finally hear from you and you said someone else took the house.How is this possible? I know you’ve seen my application. But we have been systemically ignored since we put in the application with you 5/18. This is not only frustrating but just downright bad business. If I had an applicant for over 2 weeks trying their hardest to move in with me and telling me they would pay a higher deposit and do whatever was needed I would personally see to it they understood if it was a denial or an acceptance with conditions.We truly wanted to do business with Julie but instead we feel extremely ignored during this whole process.We reach out to her leader Todd to share these experiences with him. To only find him defending her actions and then after multiple attempts to get him to listen to only make me feel placated And tell how busy his PM is that she can’t have the professional courtesy to return a call within 24 hours.We’ve gone through and read everyone of your reviews and will be reaching out to these reviewers on a one off basis to see if they share similar experiences. Being ignored because you simply don’t want to do business with them. Sounds like unprofessional discrimination to me and I’m pretty sure that’s illegal.Edit: And as expected as “Pass the buck” mentality response which is par the course for your company it’s behaviors thus far. I’ve not once seen in any of these 1 star reviews where you as a Leader have stepped up like a true leader and take accountability for any of it. The lack of you’re willingness to take accountability speaks volumes to the culture and lack of professionalism with in your offices. I’m not the one you’re going to put a snide call out comment on a Google review and me not hold you accountable for it.,,Spam,,,,,,Awaiting processing,,
490Malik Salaam,1,4/13/2020,Found out we were eligible in all categories then they jacked up the price from what they have all over the internet by almost $200 Pathetic and sad,,Spam,,,,,,Awaiting processing,,
491Daniel Turro,1,3/16/2020,I have been a landlord for more than 20 years. I always self-managed but I thought I would give these guys a shot. It could not have been a bigger mistake. They only seemed interested in placing a tenant. Any tenant. The individual they placed in my home brought a very serious roach infestation. It cost me several hundred dollars to mitigate it. The renter ditched out on the lease. I spoke with him personally and he expressed concerns with the management companys lack of responsiveness. The house was freshly painted when the tenant moved it in. The walls were scratched and dinged.They have a division that does rehab work. When I hired them I also contracted them to paint the place and generally get it rent-ready. I notified them of a leak somewhere in the master bathroom. Despite them being told multiple times about this along with a request that they get it fixed they just painted over the water stain in the kitchen ceiling. Predictably enough after the tenant was sent in they experienced some leaks. The management company dispatched a plumber which was expensive. Unfortunately they didnt take care of the problem and we had to send the plumber back out. In the end the problem that should have been taken care of prior to placing tenants probably cost me three times as much as it would have had they just taken care of it when I asked them to.Upon them notifying me that the tenant was not renewing I asked for them to meet me out there to get an estimate to get the property rent-ready. After numerous attempts they finally sent someone out there. And then I waited forever for an estimate. In the meantime I hired my haul-out guy cleaning crew plumber pest control and finally a crew to paint the place. I am not sure how they stay in business being so unprofessional. Despite the fact that they cost me a lot of money they are still trying to come after me for funds they say I owe them. Its not that much and they should just take the perceived hit and move on. I will still be much worse for wear after my one year with them.,,Spam,,,,,,Awaiting processing,,
492David Szilagyi,1,2/6/2020,I took DKrentals sign DOWN off the property Im renting. Perhaps they should do their research with who they do business with. There is a FEDERAL FAIR HOUSING investigation on the current property so Im not sure how a management company will manage anything when there is a federal lean on the property.Update: 2-6-2020: I do not abide liars. I do and have resided at the property in question as I have not moved out yet I am a tenant there and have been for some time. Perhaps you should inform the person who has asked you to manage the property to stop harassing and threatening the current residents breaking multiple laws regarding tenants in the state of georgia and repeatedly trying to illegally evict the legal tenants. Otherwise DKRentals know the yard you walk into before someone goes into business with you.,,Spam,,,,,,Awaiting processing,,
493Taimoor Shah,1,1/27/2020,Terrible service! Unprofessional staff. Not recommended.,,Spam,,,,,,Awaiting processing,,
494Ms. Parker,1,11/12/2019,DK rentals isn’t good with communication my suggestion is you do your research before working or dealing with this company. The reviews speak for themselves. I have NEVER done business with this company and I never will however I know people that have and they didn’t give good feedback about this company. Thanks and just being honest 😊,,Spam,,,,,,Awaiting processing,,
495Corn Allen,1,10/28/2019,If you own property in The Atlanta area and you don’t live near by. Do Not I repeat Do not use DK rental they are crooks.. I used there services for over 3 1/2 yearsAnd not only did they find ways to swindle money every month from the rent .. they allowed tenants to destroy my property inside out... If you own a home and are using DK rental’s services I highly recommend random unannounced visits to there offices and thoroughly check every months statements .. I have pictures to show how DK rental neglected my property.. There company should be investigated,,Spam,,,,,,Awaiting processing,,
496Manish Joshi,1,10/24/2019,They do not answer phone nor text messages. I listed my rental property with them for 3 months without any tenant. Forget about tenant but none of my calls were answered even a single time within these 3 months. Horrible service. I was able to find tenant within 2 days the contract expired and I’m not a realtor. This shows how much effort they put in into your property.,,Spam,,,,,,Awaiting processing,,
497Shanquall Burks,1,9/11/2019,I am having the same issue as many stated in other reviews. Sent messages and left voicemails regarding renting a property. Left messages for Julie and still no return call. Maybe my review will change in the future but it seems really weird for it to be this hard to get in contact with property management.,,Spam,,,,,,Awaiting processing,,
498Dr Je,1,5/21/2019,Unprofessional. Condescending. Unscrupulous place of business. The quality of your experience with this property management company is strictly based on the initial quality of the property you lease and unbeknownst to you the financial relationship the owner has with the company. Direct questions will go unanswered and the communication received will leave much desired; and is often ambiguous when it pertains to something they are responsible for. There is no hesitation to threaten fee’s if you don’t hold up your end of the agreement but the same does not seem to apply for them.1.Prior to even viewing the property I was told in writing as well as viewing my official approval notification what the utilities were – only to find out a month after moving in this was not the case & I was now expected to pay for a utility bill I did not agree to. I did my due diligence and asked before I even viewed the place what the utilities were. Regardless to the number of properties you manage – how do you not know what the utilities are – deceptive – it’s all about principles.2. As a tenant you are expected to pay your rent on time or be assessed late fee’s up to eviction. I have had a broken garbage disposal for over a month now causing odor and the inability to fully clean kitchen- trying to reset the item causes smoke when turned on so I stopped immediately and contacted them. The maintenance order was first cancelled citing the owner owes them a ton of money so I’m SOL- however my agreement with them doesn’t state maintenance work is dependent on the ledger between the owner and them (they seem shady enough to change their lease terminology for future tenants so make sure you read before you sign). After bringing the contract up a new order was created yet no work has been done and its been three weeks. Do you think its fair I had to pay rent to a company that was not holding up their end of the contract. Do you think its fair I Am liable for a utility bill given after the fact. A reputable business takes accountability. I should not know you and the owner have an issue that is none of my business. You would have charged me a late fee had I not paid my rent right? Evicted me? Regardless to what the owner did or did not owe you what does that have to do with your obligations per the contract -why are you then allowed to not fulfill your duties as the property manager.Faux pas*They cancelled the work order not even two minutes after this was posted- hopefully the new P.M has some integrity in their business practices.,,Spam,,,,,,Awaiting processing,,
499Ashlene Nand,1,4/18/2019,HORRIBLE - BUYER BEWARE! I have a brand new apartment in Buckhead that requires little maintenance and received THE MOST unprofessional service in this business from this company & Im out almost $500 because of the experience! If you are smart enough to listen to the REAL reviews (unlike me - I thought I had a pretty easy ask) then DO NOT DO IT. They took over my apartment and immediately started sending the wrong notifications through their system to my tenant. Then when they were notified the system wasnt working properly I would receive slow responses. After they were notified that the tenant wouldnt be able to make the first payment through their system they threatened to evict her!! How do you threaten eviction after ONE DAY of late payment even though you were informed otherwise? When I complained they gave me a thats what we do response. It was completely UNPROFESSIONAL & there was simply NO reason for it. I asked Todd to cancel the agreement and that was a COMPLETE nightmare. I had to get legal counsel involved so I knew my rights. DONT DO IT. Youve been warned. Oh and they will reply a bogus reply. Remember: THESE 5 STAR REVIEWS ARE FAKE!,,Spam,,,,,,Awaiting processing,,
500Letia Upshaw,1,4/15/2019,I only want to know if the company EVER answers the phone or emails?!? I’ve been calling & emailing regarding a property for the past two weeks but to no avail 😩😔. I’ve left several messages pressed every # on the recording but I still have yet to receive a response... Is this always an issue?!?,,Spam,,,,,,Awaiting processing,,
501Miranda Moss,1,11/30/2018,Its been tough to rent a place because of my rental history. But its history in the past. Julie Kershell who is the voice of DK Rentals asked me about my credit and I was honest about what the company would find; broken leases 6 years old. Not only that I explained why I needed a place in GA while still in my current lease in OH; need to be closer to family. We talk on the phone Thursday; she would contact me Monday at the latest. It took almost three weeks from application to rejection. Why did it take that long? And let me say to all who read this review watch the website. The number is always changing. What is that about? I must have called Julie Kershell dozens of times using a variety of numbers I collected from the websites home page. Today I got an email from Julie Kershell voice of DK Rentals declining to rent me the property at 1385 Pine Ave East Point GA for $650/month. Seriously.....small spot nothing special. And its a duplex!! So why all this red tape like youre selling Buckhead mansions?!! Turns out its my credit score: 536 not my rental history. Point is 1) the answer didnt have to take 3 weeks 2)I have proof of adequate income and 3)something about the whole operation makes me skeptical. In my opinion dont take them too seriously. If you got credit issues try a second chance rental program. Good luck Peace and God Bless!!,,Spam,,,,,,Awaiting processing,,
502Kevin Browning (NerdVersity),1,11/14/2018,This is a GARBAGE TRASH TERRIBLE COMPANY! I’m calling out the COMPANY and Barbara Hays! Not only did this company not fix anything for us for a YEAR straight they didn’t even give us heads up about our lease and the fact the owners transferred us to another property admin. This company has actually withheld my Pet deposit and also Barbara herself has directly hung up on me and been extremely rude and disrespectful to myself and my roommates. This company threatens you even stating they’re owner is a law guy when yet if he was he would have simply already had all this taken care of. Also careful if u get upset at them they’ll automatically send you to voicemail and ignore you.Funny thing is if he actually was a law guy he’d read the Tenant Protection Law and Read the line stating they can be taken to court for up to 15000$ for withholding deposits that are Owed to the tenant.Best thing is I have ALL SUPPORTING Documents and had legal consultation say this is a cut and dry they’ll lose court battle.All in all this is for EVERYONE AND ANYONE WHO is looking to rent from them. Just DONT.GOOD RIDDANCE.,,Spam,,,,,,Awaiting processing,,
503Lisa Stevens,1,10/31/2018,No review text.,,Spam,,,,,,Awaiting processing,,
504sidney yancey,1,7/27/2018,This company took over the apartments I lived in in the last month of my lease and it has been a disaster!! They are so unprofessional. You can never get anyone on the phone and no one can give you a definite answer to questions. The apparent “call center” doesn’t communicate with anyone else in the company from what the “portfolio manager” claims. They will tell you different things to do and then contradict themselves over and over. The people that call themselves management don’t even have access to your information as to even know when your lease ends. I have never dealt with a company more unprofessional in my life. I was asking questions about what to do with my keys and getting my deposit back and the “manager” who had told me several different things over 3 weeks got very rude with me and hung up in my face. This company is a joke and I wouldn’t recommend them to anyone!This was in regards to this month. So no the tenant doesn’t have it wrong. This was the month my lease ended. I have the facts exactly right. Nice try.,,Spam,,,,,,Awaiting processing,,
505Lovely Empress30,1,6/19/2018,No review text.,,Spam,,,,,,Awaiting processing,,
506Vish Ramakrishnan,1,2/14/2018,Dkrentals did such a poor job of finding me a tenant. The tenant defaulted on month 2. Im working with them to evict.1) DKrentals accepted an out of state licence holder who claimed to be resident of GA for years. this person gave a false pay slip rental history and DK rentals didnt do any background check on these.2) The tenant also had criminal history that they failed to uncover.3) To add insult to injury they continued charging property management fees when eviction was completed and waiting on tenant to move out.I lost 10s of thousands of dollars not to mention the mental agony. If you are a landlord stay away from these unscrupulous folks. If you still go ahead with them then youve only yourselves to blame.,,Spam,,,,,,Awaiting processing,,
507Tanisha S.,1,2/10/2018,DK Rentals are good only for the property owners not renters as you see its how their system is set-up. Do not get caught up in a sub-leasing re-selling situation as I did. I literally had three different people that I was paying rent to when dealing with this company they add fees and tax on every little thing such as a fee for putting your rent in money order form like why?? Dont deal with these people if you can help it.,,Spam,,,,,,Awaiting processing,,
508Prasada Kalli,1,12/19/2017,Horrible company! They damaged property and stole money. They even threatened their contractor. NEVER give your house to them.,,Spam,,,,,,Awaiting processing,,
509Stephanie,1,7/17/2017,No review text.,,Spam,,,,,,Awaiting processing,,
510Russ Goggans,1,7/13/2016,Absolutely horrible service from this place. I cant believe I didnt read reviews first but I was in a time crunch and needed something to move into immediately.After sending three emails about an available property I finally was answered by Julie who said I could look at the property at my convenience she would send me the key code via text. I went that day and waited for her to reply yet again and finally got the code after a long wait. We liked it but had a few questions so I again emailed waited then texted waited and finally got a reply that the email didnt go through so I resent it and waited yet again. After a few hours I texted Julie to confirm she did in fact receive the email she did and was looking into my questions. No response again for the rest of the day. Calling either number just goes to a voicemail so I thought for sure a text would at least be viewed at some point. Apparently not.So today with still no response I take the day off to drive to their office as I feel every other type of communication is being ignored and I find out the property in fact is no longer available. Julie doesnt even seem phased that Ive been waiting patiently for some sort of response at all and even suggests I should have applied online ($50 charge) but what would be the point of that if it was already leased to someone else?After reading other reviews its no surprise I was treated this way but it begs the question if you only have four properties available how busy can you really be? It is that hard to just reply to someone and say sorry its gone or heres what we need from you? Anything other than just ignoring a potential client completely?,,Spam,,,,,,Awaiting processing,,
511lilly day,1,7/23/2015,The home was left in better shape then what it was rented in and DK still send a email of itemized cost for repair to include stretching the carpet and replacing kitchen floor. Only cheap carpet needs to be stretched after being walked on. I see you have mmmmm 9 verified reviews that has you at 4.7 ? This Business is not BBB Accredited DK Rentals ? The former renters of this property are not BITTER at all. 1000.00 dollar deposit is being kept by D K Rentals. Lesson learned using this company. You know D K sometimes it is your fault and you should stand up and say you know what we want home owners within our company that are as upstanding as most of our home renters. The renters got in touch with the realtor who helped them find this property ( she has pictures as the renters do of the property before moving in ) and was informed the realtor that helped the renters find this property was never given her commission as promised by D K Rentals. Understanding that there is a fine line between standing up for the home owner and standing up for the good renters I guess it is always better to stand up on the side of the owners as you need them more so then the renters because there are always more renters to replace the ones that leave. 4.3 PLEASE !,,Spam,,,,,,Awaiting processing,,
512Brian,1,7/20/2015,TERRIBLE! They handed me off a home that was disgusting and not cleaned. Literally smelled of cat urine the railing was falling over the carpet was tore up! We were in a perpetual state of the home needing repairs. In our last 30 days there was no sense of respect for privacy--they are supposed to give 24 hours notice they (including the owner of DKRentals) just came in whenever they wanted with no warning. Do not do business with this company unless you like being treated poorly.,,Spam,,,,,,Awaiting processing,,
513Sarah Denero,1,9/3/2013,My experience with DK Rentals was horrible. My advice to you is to run away! I could go into great detail of their repeated mistakes but this should say enough.....they called me weekly with tenant problems (not problems with the property) accounting was always wrong and when all was said and done - they stole my $200 reserve. It was on every statement except for the final statement and they had same lame excuse about how it wasnt really there.I had many issues with them including double charging me for an eviction contacting me to find out if their records are correct sending quotes to turnover the rental that were significantly more than what I actually paid when I used my own resources ($900 vs $3500) telling me I had to turn on the utilities when they had been on 3 months and requesting that I deposit another $200 into my reserves for utility deposits. When I questioned this they cancelled my contract. I couldnt have been happier. We were going to keep the rental empty until the contract expired. Since they cancelled it - I was able to get it rented much sooner.As a final snafu - I asked them to send back the keys. They sent me the wrong keys 2Xs! I never did get them back! Not sure whose keys they sent me...I found an incredible mgmt company! They are less expensive I never hear from them and I get money deposited each month. This new mgmt company makes me want to own more properties!Check the BBB - they have a rating of F. That really says it all.,,Spam,,,,,,Awaiting processing,,
514Anthony D,1,1/9/2025,,,,,,,,,Awaiting processing,,
515Lloyd Whitfield,2,1/8/2025,,,,,,,,,Awaiting processing,,
516edmund mcgrath,1,1/8/2025,,,,,,,,,Awaiting processing,,
517Anthony,1,1/7/2025,,,Bullying or Harassment,1/21/2025,,,,,Decision pending,,
518Jada Jones,1,1/6/2025,,,Conflict of Interest,,,,,,Awaiting processing,,
519Angella Summers,1,1/4/2025,,,Off Topic,,,,,,Awaiting processing,,
520n/a n/a,3,1/4/2025,,,Spam,,,,,,Awaiting processing,,
521Edna White,1,1/3/2025,,,Bullying or Harassment,1/21/2025,,,,,Decision pending,,
522Esperanza Diaz,1,1/3/2025,,,Off Topic,1/21/2025,,,,,Decision pending,,
523jaspreet singh,1,1/3/2025,,,Spam,1/21/2025,,,,,Decision pending,,
524Mohammad Asif Raihan,1,1/2/2025,,,Bullying or Harassment,1/21/2025,,,,,Decision pending,,
525Tajuana Smallwood,3,12/31/2024,,,Off Topic,1/21/2025,,,,,Decision pending,,
526Linda Shepner,1,12/31/2024,,,Off Topic,1/21/2025,,,,,Decision pending,,
527Fernando Miranda,1,12/31/2024,,,Off Topic,1/21/2025,,,,,Decision pending,,
528Obed Villatoro (Obed Palacios),1,12/30/2024,,,Conflict of Interest,1/21/2025,,,,,Decision pending,,
529Rise Against,1,12/30/2024,,,Bullying or Harassment,1/21/2025,,,,,Decision pending,,
530Nikila Durham,1,12/30/2024,,,Off Topic,1/6/2025,,,,,Decision pending,,
531Erwin S,1,12/30/2024,,,Conflict of Interest,1/6/2025,,,,,Decision pending,,
532gamerfc,1,12/30/2024,,,Conflict of Interest,1/6/2025,,,,,Decision pending,,
533Andrea Castillo,1,12/23/2024,,,Off Topic,1/6/2025,,No appeal,,,Removed,1/6/2025,
534Mo Dolla,1,12/23/2024,,,Off Topic,1/6/2025,,,,,Decision pending,,
535L B,3,12/23/2024,,,Conflict of Interest,1/6/2025,,,,,Decision pending,,
536Mason Charanza,1,12/23/2024,,,Spam,1/6/2025,,,,,Decision pending,,
537Malu Silva,1,12/23/2024,,,Off Topic,1/6/2025,,,,,Decision pending,,
538lizbeth nelly tamayo lindao,1,12/23/2024,,,Spam,1/6/2025,,,,,Decision pending,,
539Oswin zerpa,1,12/23/2024,,,Off Topic,1/6/2025,,,,,Decision pending,,
540Roe Anderson,3,12/15/2024,,,Off Topic,12/17/2024,,,,,Decision pending,,
541Patrice Bozman,1,12/14/2024,,,Off Topic,12/17/2024,,,,,Decision pending,,
542Erwin S,1,12/12/2024,,,Bullying or Harassment,12/17/2024,,,,,Decision pending,,
543Lcclcc Lcc,1,12/12/2024,,,Discrimination or Hate Speech,12/17/2024,,,,,Decision pending,,
544SA,1,12/12/2024,,,Off Topic,12/17/2024,,,,,Decision pending,,
545carmen vargas,1,12/11/2024,,,Bullying or Harassment,12/17/2024,,,,,Decision pending,,
546Basiliza Diaz,1,12/10/2024,,,Spam,12/10/2024,,,,,Decision pending,,
547m. g.,1,12/10/2024,,,Off Topic,12/17/2024,,,,,Decision pending,,
548Laura Pezley,1,12/10/2024,,,Bullying or Harassment,12/17/2024,,,,,Decision pending,,
549Crysana Moschen,1,12/8/2024,,,Off Topic,12/9/2024,,,,,Decision pending,,
550whitney jensen,1,12/6/2024,,,Bullying or Harassment,12/9/2024,,,,,Decision pending,,
551MacKenzie Gumina,1,12/5/2024,,,Off Topic,12/6/2024,,Off-topic,"The review does not contain any substantial information or context related to the multifamily property or service. It appears vague and does not address specific experiences or issues, making it unclear and irrelevant. Based on this policy, we request that this review be removed.",,Decision pending,,
552Gia Chuong,1,12/4/2024,,,Conflict of Interest,12/6/2024,,,,,Decision pending,,
553Margarita Lopez,1,12/4/2024,,,Conflict of Interest,12/6/2024,,,,,Decision pending,,
554Sandra Harris,1,12/3/2024,,,Off Topic,12/6/2024,,,,,Decision pending,,
555Fatima Davis,2,12/3/2024,,,Off Topic,12/17/2024,,,,,Decision pending,,
556Marybeth McNeil,2,12/2/2024,,,Off Topic,12/6/2024,,No appeal,,,Removed,12/6/2024,
557amos adams,1,12/2/2024,,,Spam,12/6/2024,,,,,Decision pending,,
558Jennia Atreyu,1,11/29/2024,,,Spam,12/6/2024,,,,,Decision pending,,
559Pierina Rivera,1,11/29/2024,,,Spam,12/6/2024,,,,,Decision pending,,
560Kaliah Denison,1,11/29/2024,,,Off Topic,12/6/2024,,,,,Decision pending,,
561Pooh,1,11/26/2024,,,Discrimination or Hate Speech,12/6/2024,,,,,Decision pending,,
562Mando Mendez,1,11/26/2024,,,Bullying or Harassment,12/17/2024,,No appeal,,,Removed,12/17/2024,
563fatmac82ubz,1,11/26/2024,,,Bullying or Harassment,12/17/2024,,,,,Decision pending,,
564Dr Judy Murray,1,11/26/2024,,,Bullying or Harassment,12/17/2024,,,,,Decision pending,,
565Mike Halstead,1,11/26/2024,,,Off Topic,12/17/2024,,,,,Decision pending,,
566Isaac Dondlinger,1,11/26/2024,,,Conflict of Interest,12/17/2024,,,,,Decision pending,,
567Sidarriss Wallace,,11/26/2024,,,Spam,1/14/2025,,,,,Decision pending,,
568Maqsood patan,1,11/26/2024,,,Spam,12/17/2024,,,,,Decision pending,,
569John G.,1,11/19/2024,,,Off Topic,12/17/2024,,,,,Decision pending,,
570Chris Aumell,1,11/19/2024,,,Conflict of Interest,12/17/2024,,,,,Decision pending,,
571lalah wainwright,1,11/19/2024,,,Conflict of Interest,12/17/2024,,,,,Decision pending,,
572Renee Alford,1,11/19/2024,,,Spam,12/24/2024,,,,,Decision pending,,
573Latisha Jackson,1,11/19/2024,,,Spam,12/24/2024,,,,,Decision pending,,
574Backey Oromo,1,11/19/2024,,,Off Topic,12/24/2024,,,,,Decision pending,,
575Irma Nieves,2,11/19/2024,,,Off Topic,12/24/2024,,,,,Decision pending,,
576vladimir anaya castellanos,1,11/17/2024,,,Off Topic,12/24/2024,,,,,Decision pending,,
577Cindy Isabel Ochoa,1,11/17/2024,,,Off Topic,12/24/2024,,,,,Decision pending,,
578Michael Cooper,1,11/17/2024,,,Conflict of Interest,12/24/2024,,,,,Decision pending,,
579Mary Kay Banks,1,11/17/2024,,,Off Topic,12/24/2024,,,,,Decision pending,,
580Megan Beauchamp,1,11/17/2024,,,Spam,12/24/2024,,,,,Decision pending,,
581jorge alejandro Hernandez,1,11/17/2024,,,Off Topic,12/24/2024,,,,,Decision pending,,
582Linda Reynolds,3,11/17/2024,,,Off Topic,1/2/2025,,,,,Decision pending,,
583Angelica Garcia,1,11/17/2024,,,Conflict of Interest,1/2/2025,,,,,Decision pending,,
584Aliona Thatcher,3,11/17/2024,,,Off Topic,1/2/2025,,,,,Decision pending,,
585Mike Villa,1,11/17/2024,,,Conflict of Interest,1/2/2025,,,,,Decision pending,,
586Marylou Lunsford,1,11/17/2024,,,Bullying or Harassment,1/2/2025,,,,,Decision pending,,
587T Stone,1,11/17/2024,,,Conflict of Interest,1/2/2025,,,,,Decision pending,,
588Ida Gonzales,2,11/17/2024,,,Off Topic,1/2/2025,,,,,Decision pending,,
589Kenneth Taylor,1,11/17/2024,,,,,,No appeal,,,Deleted,,
590Rece Sbabo,1,11/17/2024,,,Off Topic,1/2/2025,,,,,Removed,1/2/2025,
591Yana Dobrianska,1,11/17/2024,,,Off Topic,1/2/2025,,,,,Decision pending,,
592Vonicia Barnes,1,11/7/2024,,,Off Topic,1/14/2025,,,,,Decision pending,,
593Chamique Spooner,1,11/7/2024,,,Off Topic,1/14/2025,,,,,Decision pending,,
594jean ortiz,1,10/29/2024,,,,,,No appeal,,,Deleted,,
595Latoya Guzman,1,10/29/2024,I wouldn’t even give them one star. I applied I interviewed and when I thought that I basically got the job I was just waiting for regional to sign off on the job offer and was told I would be contacted the following afternoon. That didn’t happen. So I reached out 3×1st just checking in Second following up because I assume they were just busy And third because I had another offer that was waiting for my decision and I really needed an answer one way or the other so that I could rule them out because they were my top choice. When I didn’t get a response I finally called the corporate office only to discover that the person that had been communicating with me wasn’t even in their system. But they were able to get me in contact with their regional. Eventually I got a decline notice saying that they decided to go with somebody else. Of course it pissed me off. I basically got ghosted. They decided to ignore me and hoped that I would go away. don’t work for this company. The first time I worked for them and I asked for a transfer instead of transferring me because I was feeling very very unsafe in my working environment. They decided to end my employment and give me a letter without telling me I ended up getting notified via mail that I was still hire able but that my position had ended. It’s what they do they are cowards. They don’t like to face the truth. All it is is an email. It’s not like they had to tell me to my face like I was gonna punch them as soon as they told me. They can’t even give a phone call. They just choose to ignore you. They will never keep an employment regiment in Washington as long as I’m around because I’m going to continue to take them down far and wide. Do not work for them.,,Discrimination or Hate Speech,1/14/2025,,,,,Decision pending,,
596Marisol Villegas,1,10/28/2024,I would not hire this company. I live in an apartment complex that is managed by this company. I contacted this company to resolve an ongoing parking issue at the complex to find a resolution. I have never received a call back nor did I receive any sort of update related to this ongoing issue of many years. Instead they tow your car immediately and place you in a position where you have to come up with another $400. I understand it was my fault which is why I would like to find a resolution so that RESIDENTS can park at their HOME. Residents should not have to worry about their whole car being taken. I don’t park in spaces I don’t belong to be inconsiderate and would not have parked where I did had this issue been resolved. I’ve never had my vehicle towed and if this is the consequence a resolution must be made to accommodate it. I’ve also never lived in an apartment complex that had less parking than units.,,Conflict of Interest,1/14/2025,,,,,Decision pending,,
597Shihang Qiu,1,10/27/2024,Low efficiency! The FPI didnt repair my issue but a friend of mine did so. However they said that themselves finish the maintenance. It is ridiculous.,,Conflict of Interest,1/14/2025,,,,,Decision pending,,
598Cara Elaine Giles,1,10/26/2024,No review text.,,Spam,1/14/2025,,,,,Decision pending,,
599Mindy Steadman,1,10/25/2024,Copper Mesa Reno NV.AC leaked for months all over my furniture. After about 6 months of leaking I put my notice to vacate. Next day they were here to fix the leak. They cut open a wall in every room. Used tons of chemicals and put patch pieces of wall back over holes. I am now living with holes in my walls.Trash overflowing around complex since they only have small bins for a lot of units. Copper Mesa is a brand new non smoking complex. People smoke all over and throw their butts everywhere. Dog feces left for days all over even on walkways. Someone threw up on walkway and it was never cleaned up. They will not let me out of lease even though by law since they have not addressed issues they have to let me move.Office staff will not answer my emails or phone calls. I was told before moving in that this was not an FPI property however all paperwork says FPI. All of this neglect in the complex is typical of FPI Management. Don’t move here or to any FPI property!I need a letter stating they will let me move out and not charge me for the remainder of my lease. Housing will not approve my new place until I have this letter. I am supposed to move in 3 weeks and Copper Mesa would rather me be homeless with my young daughter rather then let me out of this place.Hiring an attorney to sue this place is my next action. Please hold FPI accountable when you have been forced to live in dangerous and unsanitary conditions! They need to be stopped.,,Conflict of Interest,1/14/2025,,,,,Decision pending,,
600Takiyaa Daniels,2,10/25/2024,They put my maintenance order in that it was done it was not done at all,,Conflict of Interest,1/14/2025,,,,,Decision pending,,
601Alejandra Frausto,1,10/25/2024,DO NOT MOVE TO COPPERLANE APARTMENTS!Bedbugs in unit and they will not take responsibility for their units. I was rented a unit and the first night sleeping there I woke up COVERED in bites.i took pictures and videos of what I started finding in the room ( bed bugs and bed bug shells/ outgrown skin bed bug poop along the floor boards and on the window sills along with pics of myself and the bites.) at move in inspection I noted the unit was not sanitary and had to submit requests to get things changed out due to being unsanitary (filthy and broken blinds) Someone from the office saw my email and immediately ordered pest control and advised me to prep my apartment for the unit to be treated. The Manager Jessica then goes to accuse me of falsifying a picture I submitted due to her incompetence of what the units look like from inside. She interrupted the unit being treated and went to blame me. She stated the pest control company ERADICON did not find anything to prove there are bed bugs. (I am concerned about that level of professional license when they lack the knowledge of the pests are supposed to control.) I currently still have a lease somewhere else and THAT unit has NO BED BUG I INFESTATION. Our furnitures and beds have no signs of any bugs. But if you spray the floor boards or edge of the wall they run out. There is no way I had these before moving in. The unit was given to me unhabitable. I was NOT ALLOWED to see the unit prior to signing my lease and moving in. Now the options Jessica gives me is to hire my own pest control or ruin my renters history and move out. She should have left the treatment process going and we would not be here looking for legal support against this COPPERLANE apartment complex. INFESTATION IS IN BUILDING. All other staff there has been very kind and supportive but Jessica. She and the bedbugs have been the worst experience there. I am seeking legal advice in hopes of the apartments taking care of this infestation problem they have and I DID NOT CAUSE. Or getting released from this lease otherwise my only options are to live in this hell of apartments with bug infestation for 6 months. But if I have to deal with this the apartment are going to have to deal with me too.,,Personal Information,1/14/2025,,No appeal,,,Removed,1/17/2025,
602Andrea Smith,1,10/23/2024,I received an email saying my service request had been completed which from the photos it obviously had not been completed. This is very frustrating and I’ve tried to be extremely patient since I know they had hired new personal but this has been an issue since May and it’s now October. Could someone please fix this?? Crazy that whoever came in to “fix” this covered the area with a cardboard box from the leasing office.,,Conflict of Interest,,2/21/2025,,,,Decision pending,,
603Lauren Johnson,1,10/23/2024,I lived at Stoneridge in Walnut Creek for three years and each year got worse. I dont even know where to start...1) the office staff changes every few months and is often filled with temps2) there is often no maintenance team/man3) the units on Crosby have zero landscaping and the weeds are not maintained - often growing several feet tall - but other courts have manicured landscaping4) the hot water in my building went out every few weeks and it always took up to 24 hrs to slap that bandaid back on and not fix the actual problem. It was really fun coming home from the gym not knowing the hot water was out and having to take a freezing shower..especially when I couldve showered at the gym5) my car was hit by golf balls several times and the leasing office refused to give me a new parking spot even though there were many empty ones. I parked on marchbanks most of the time. My next door neighbors car windows were hit twice in one month before he refused to leave his car in his assigned spot6) my outdoor storage unit (and others) was broken into within the first month of living there and the office could not have cared less7) you have to run the kitchen faucet for about 20 minutes during the summer months because the tap water is HOT8) my ac broke in July and it took them at least a month to fix with zero updates along the way. I had to harass them for any sort of update. My unit hit 99° and they refused to provide a portable unit and told me I could buy one and return it like its my problem. They ended up changing their minds and allowed me to purchase a portable unit and claimed theyd reimburse me. I bought the unit in mid July and I still have yet to be reimbursed (and its the end of October)I ended up moving out after the ac issue I was tired of living in the heat and needed an upgrade. Even when the box unit worked it didnt reach my bedroom and the summer months were brutal. I was told that the ac reimbursement would be added to my security deposit refund check which was legally due two months after I spent almost $700 on a unit. I chased them down for it for weeeeeeks.I officially moved out 7 weeks ago and I still have not received my security deposit/ac reimbursement check which is 4 weeks late according to California tenant law. The property manager Jacquelyn has been useless and acts as if Im bothering her. Ive had to follow up with her multiple times regarding my refunds and she has been no help. Ive reached out to her boss a third boss and the corporate accountant at FPI Management and never got any sort of response.I cannot stress this enough do not move here.,,Conflict of Interest,,2/21/2025,,,,Decision pending,,
604Carmelitta Tell,1,10/22/2024,My work order is over a month old and Im still waiting 🥺🥺,,Conflict of Interest,,,No appeal,,,Deleted,2/21/2025,
605Lourdes Perez,1,10/22/2024,I am living in Villa Hermosa Apt Miami. The customer service is horrible no empathy for the residents . My a/c broke Saturday ( which is on warranty) that means that be replaced at no cost and still waiting. I sent emails to Silvia Hernandez and Carolina Suarez and nothing.,,Conflict of Interest,2/21/2025,,,,,Decision pending,,
606Jennifer criss,1,10/22/2024,No review text.,,Spam,2/21/2025,,,,,Decision pending,,
607Shavonte Wright,1,10/22/2024,I’m not sure what’s going on with the company or their property Ethan terrace apartments. But I have had two rental applications denied due to the lack of response from both their property as well as their company office. Voicemails are full no one is responding to emails or phone calls. This isn’t right and I can’t wait until I find a landlord who doesn’t require them to respond to make a decision on my application.,,Conflict of Interest,2/21/2025,,,,,Decision pending,,
608Erica MIller,1,10/21/2024,To my fellow renters I need to share the appalling experience I’ve had with FPI Management in hopes that no one else has to endure the same. I’ve lived in this apartment complex for almost five years and while I’ve had my share of issues this current situation takes the cake.It all started about 8 months ago when I noticed a small leak coming from my bathtub. I put in a service request right away. The supervisor came out multiple times insisting there was no issue and no crack to be found – as if I was making it up! I knew something was wrong but I trusted their process and hoped they’d eventually resolve it.Fast forward to 16 days ago when I called maintenance again because the leak had worsened dramatically. This time a maintenance employee finally identified the source – a cracked floor in the bathtub something I suspected all along. After he confirmed the issue I was told someone would be out to fix it the next day. Days turned into weeks and no one showed up. I followed up multiple times only to be told that they’d come “tomorrow” – which never happened.Now 16 days after the initial confirmation someone finally came today. But instead of providing a real solution the maintenance worker proceeded to put thick tape over the crack and told me it should now be usable. I was stunned. Tape?! On a leaking bathtub?! When I objected he said it was only a “temporary fix” for a couple of days – but it’s already been months since I first reported the problem!Imagine how much mold and water damage might be lurking underneath that bathtub after all these months of neglect. And this is their solution? A taped-up bathtub that I’m supposed to use?I am beyond frustrated with the way FPI Management treats their tenants. Five years of paying rent on time and this is the kind of treatment I receive? It’s infuriating to be ignored for months and then offered a slapdash “fix” that no one in their right mind would accept.I’m sharing this here so others are aware of the issues I’ve faced. If you’ve experienced something similar please speak up. This type of negligence shouldn’t be tolerated and I plan to escalate this to FPI Management’s corporate office.Enough is enough. We deserve better as tenants. If this company expects us to uphold our end of the lease they should do the sameSo make things clearer I am speaking of The Verge @8000 Reno Nevada,,Conflict of Interest,2/21/2025,,,,,Decision pending,,
609Dilono,1,10/21/2024,They say I owe them 2500. They owe me for having to pay 7000 to get out of there! Kim salters can reach me.mold flooding squatters next door appliances don’t work and more. I’m so emotionally stressed and can’t even enjoy the apartment I pay for?,,Conflict of Interest,,,No appeal,,,Deleted,2/21/2025,
610Truc Nguyen,1,10/19/2024,This review is Metro Fremont Apartments in California owned by the FPI ManagementIf I could give this place ZERO stars I absolutely would. My partner and I have had a nightmare experience living here and I wish someone had warned us before we made the decision to move in. The trouble began when the manager got COVID before our move-in day which we understand--things happen! However it was just before the day before we were to move in and we still hadnt received any information about our lease or move-in details. When we reached out we were told they still needed to check on our unit? They wouldnt let us move in until we signed the lease. After their inspection they confirmed it wasnt cleaned or ready delaying our move-in by a day and a half. We tried to be understanding but this was already a red flag.When we moved in the unit was FILTHY. It was clear it hadnt been cleaned or inspected. The bathroom vent was FILLED with dirt/dust. There was grease on the kitchen appliances and doors. There was mold/water stains under the sink. All the childs locks was still on all the cabinets. The electric box was open and exposed. Unfinished paint jobs. Despite submitting multiple requests and photos it took three weeks to address these maintenance issues. We were told that their main maintenance person was out on leave and didnt know when they would come back--why wasnt there a backup plan? The fill-in staff on move-in day were clueless leading to a disorganized and frustrating experience. We faced broken mailbox keys no access to the call box missing parking permit missing inspection papers and no setup for our Amazon package pickup. The lack of professionalism was crazy--not at all the welcome we expected.The worst part? An unbearable disgusting cockroach infestation. Weve seen over 60+ roaches in our unit making it feel like a horror movie (see photos of just a few after we killed them). This isnt just a few bugs; its a crisis that needed four pest control sessions (and counting). Each time we had to vacate our home--three months later we still havent unpacked our boxes and bags! There has been a lot of emotional and financial burden due to us eating out and not being able to cook in our own infested kitchen. We were told that two other units might be the source of the infestation. This is a small apartment complex so having 3 units experience cockroach infestations is a BRIGHT RED flag. Weve found roaches in EVERY SINGLE ROOM including our bedroom. That was the breaking point for me.Managements response? A $250 concession?! This barely scratches the surface of what weve endured. They tried to compensate us by waiving cleaning fees and other transfer fees but we wouldnt even be considering transferring units if the unit had been properly inspected and cleaned from the start! At the time we were requesting a reasonable concession of 1 months rent since we havent truly settled in and still havent unpacked.To make matters worse weve been getting bug bites which we initially thought were just summer bugs. Later I found a bed bug on our bed! I immediately notified management and now three weeks later after countless follow-ups they say theyll come for heat treatment next week--FOUR WEEKS later! Even more absurd they claim were responsible for the bed bug remediation costs because were the only unit to report them. This is absolutely crazy especially given that the cockroach issue clearly went unreported. They claimed that we couldve traveled or had people over that brought it -- no we have not traveled recently (why would we during this chaos) and no we did not have anyone over (nothing is even unpacked to have guests over).Its now almost 3 months later and were still dealing with this nightmare! Management couldnt care less about us or our living conditions. We learned that this property is managed by FPI MANAGEMENT a large company that prioritizes profit over the well-being of its tenants and probably its employees. Turn the other way! DO NOT LIVE HERE.,,Bullying or Harassment,2/21/2025,,,,,Decision pending,,
611Mesquita,1,10/18/2024,No review text.,,Spam,2/21/2025,,,,,Decision pending,,
612Christopher Correa,1,10/17/2024,Tides on 51st is the worst. I’ve had things broken in my apartment for months. Large pieces of my window missing outlets that don’t work lights that won’t turn on A/C was out for 2 weeks. I turned in a work order for all of these things. They just moved all of them over to completed because “it was too many things to keep track of.” Everything is still broken. This is the worst place I’ve ever lived. Legitimately would like to open up a lawsuit. Any any civil attorneys out there hmu. I’m a war vet.,,,,,,,,Awaiting processing,,
613Matthew Cumiford,1,10/16/2024,This Company FPI Management is a joke. I have lived in this Unit for nearly 2 years. When I first moved in parking wasn’t assigned. FPI took over and made assigned parking in order to generate more revenue by charging a monthly fee for each covered spot. I missed the initial email about that and ended up having a vehicle towed due to the new policy on the day of that change. At that point I was put on a waiting list for a spot. Well over the last few months I have watched new people move in getting covered spots before I am offered one. When I go and ask about my standing on the list was told I am not on it now. This is absolutely unacceptable for a “Luxury Apartment” FPI Management has completely mishandled this situation. I suggest you find better places to live,,,,,,,,Awaiting processing,,
614Myaa Vert,1,10/15/2024,Marks work order complete but no one comes to fix anything. Put in multiple work orders for months,,,,,,,,Awaiting processing,,
615Hani Mahadin,1,10/15/2024,I have not seen any service. Are you kidding me?,,,,,,,,Awaiting processing,,
616Chelsea Russell,1,10/12/2024,I keep getting emails saying I have had a service complete and nothing is being fixed that is broke . My water heater is still broke . So I’m confused on what service is being completed,,,,,,,,Awaiting processing,,
617Braya Humble,2,10/12/2024,I’ve submitted the same request 3 times now and it’s still not completed..,,,,,,,,Awaiting processing,,
618Tricia George,1,10/11/2024,No review text.,,,,,,,,Awaiting processing,,
619Denise Boleng,1,10/10/2024,My whole order was not complete. They brought me a microwave that I needed since July. No power in master bathroom the rack in dishwasher is off track. Etc,,,,,,,,Awaiting processing,,
620Bill Kern,1,10/10/2024,This is the final results? Not impressed,,,,,,,,Awaiting processing,,
621Rubi Gomez,1,10/10/2024,Took 4 business days to get my sink fixed (6 total days).,,,,,,,,Awaiting processing,,
622Maria De León,1,10/9/2024,No review text.,,,,,,,,Awaiting processing,,
623Sarah Smith,1,10/9/2024,Not sure what part of the service request was taken care of. Bar in bathroom is still bent I still dont have screens on the sliders & the floor boards in the hallway are still so loose we trip on them and they can be lifted up.,,,,,,,,Awaiting processing,,
624Miss Tiffany Evans,1,10/6/2024,I am a resident of Colonial Ridge Apartments in Virginia. I havent had Air conditioning for a week now. Its currently 89 degrees in my home. I have spent days looking for help! We do not have a office staff we do not have maintenance staff. We have been abandoned. Check the news articles on the sister Apartment complex of Henrico county.. We are experiencing the same issues here and your mission statement isnt being fulfilled here.. Its inhumane to do this to us as we are paying our rent.. Im putting mine in escrow tomorrow. I have a heart condition. Im not paying you to kill me!! Help us!!!! Do what you promised to do! I added pictures of my thermostat at 90 degrees and I also added pictures of our trash. I guess Colonial Ridge in Virginia isnt your priority property. Update!! I stayed in a hotel so long they forgot about me. They were supposed to reimburse me for my food costs and they didnt!! Robbed me of ($770.00) Who steals from the disabled...,,,,,,,,Awaiting processing,,
625piupiupiu,1,10/4/2024,For the property Nine88 in SSF I was charged a late fee and received a late payment record on 10/04/2024 because the property management team switched the payment processing system and turned off my autopay in the Residence App. According to Section 7 of the lease the leasing office is required to provide a 30-day written notice for any policy changes. The management notified residents via email titled Exciting New Resident Rent Payment & Resident Benefit Center on 09/17/2024. Despite still being within the notice period I was charged a late fee and my autopay was disabled at the end of the September.The property manager was inconsistent over the phone and through email. During the phone call Heather informed me that the notice was provided two weeks in advance which she claimed was in line with the written notice period. However in a later email she stated Changing our payment processing partner is a procedural update not a policy change so we were not required to provide a predetermined notice period.Additionally the email communication itself was poorly executed. There was no indication of [action required] in the subject line nor was there clear emphasis on the important action items. The email seemed more like a promotional message for the Bilt platform with excessive wording that didn’t address the critical issue at hand. This has caused confusion and I’m now facing unjust charges and a late payment record.,,,,,,,,Awaiting processing,,
626Danilo Galang,3,10/4/2024,I have been a resident of Oakridge Apt for over 10 years. When I initially moved here I must admit this place is one of the best place to live in this area. The management made sure that this place was a safe and enjoyable place to live in. Neighbors who were mostly college students were very good neighbors for they kept the surroundings clean and pleasant.Lately. I don’t think tenants arescreened as far as the number of occupants. I see many more families now are occupying a single dwelling with no limitations. Large number of occupants are now allowed and nothing against small children but suddenly this place became so crowded with families with small children running around the premises navigating strollers unsupervised by an adult. Many children are allowed to roam around the driveways and carports riding their bicycles. At one time my car was scratched on the passenger side. I’m afraid one of these days a child gets accidentally hit by a car. There are kids hanging around creating nuances. I would have more to mention but the main reason in bringing this up is Im suspicious there are no longer limits as far as number of occupants allowed in each unit. Last summer the pool area was so crowded with unsupervised children and not wearing the appropriate swimming attire. The noise can be heard in my apartment late hours during the night. Thank you and I hope the situation here gets better.,,,,,,,,Awaiting processing,,
627Carlos Duarte,3,10/2/2024,Hello ... I inform you that the problem still continues the sink still has a water tank.,,,,,,,,Awaiting processing,,
628Kanda Panda,1,10/1/2024,Parkside at Mirabeau is a Nightmare and FPIs BBB info is listed below. The review is my experience with them.I had to wait to post an honest review due to fear of more legal threats from FPI Management.I lived at one of their apartments for over a decade. When i moved in they werent the property management...and the place was excellent!As soon as FPI took over everything went drastically downhill. The smaller issues were tolerable just annoying in the sense that management would only enforce these rules when they wanted to make an example of someone.For example: one rule is youre not allowed to have anything on your patio but patio furniture. No bikes toys decor...just furniture. A quick drive through the complex will show you that....everyone has bikes toys etc on their patios except a few units. Those units were the ones that got told by management to follow the rules while the rest 🤷🏽‍♂️ ....they can keep doing what they want.Another example: There is a no smoking policy. The management will claim that they will enforce that rule whenever they see it. They apparently have selective and intermittent blindness or something....they seem to not notice their own maintenance guys smoking cigarettes and marijuana (being a HUD housing complex marijuana isnt allowed...but that is another issue the apartment complex management selectively enforces). They dont care about people smoking in the parking lot in their apartments....which I think is fine......however if they do an inspection or they decide for one reason or another to enforce the smoking rule on you: that means they evict you. Ive literally seen one family being evicted because they had been smoking in their unit for years but one day the office decided to make them homeless....and as they were moving out: maintenance was replacing a fridge from the next door unit that was originally white but looked brown due to the years of smoke exposure.That unit...didnt get evicted. 🤷🏽‍♂️🤦🏽‍♂️HUD does not allow marijuana on their properties however in states where it is legal HUD provides an answer for this issue: property management companies are urged to provide the tenant with the option of a month to remedy the issue before choosing to evict.HUD makes exceptions in that manner.Washington Street urges HUD properties to do this as it limits homelessness.FPI however: doesnt care. Ive seen them evict a family of four (who was trying to simply go from a smaller to a larger unit on the same complex) because they saw marijuana paraphernalia in the unit. They had absolutely ZERO sympathy to the family gave them a 10 day vacate notice and told them that they put the entire community at risk by having these items in their unit.That would be understandable....had the same management been consistent with this rule. Instead they had been in the unit several times had commented on it and stated it wasnt an issue. They have also been informed (many many times) about various units being used as trap houses and one as a grow facility.The management stated there was nothing they could do about that. A violation of the law...they are choosing to ignore.That is just the issues with management (at this particular apartment complex).Im not even adding all the other issues.1) Emergency services will be there nearly every day usually for DV situations. When a DV situation happens those tenants are supposed to be removed.2) The building is literally failing and settling into the ground causing things like the walls and ceilings to form massive cracks. Remodeling is my profession...and I promise: building A will one day have a catastrophic failure and will likely suffer a partial collapse. Why would I guess that? ...when I lived in that building the settling was so severe the pressure from the unit above caused our sliding glass door to shatter!3) let LOVE making threats especially involving litigation.The county would have a field day with this complex!,,,,,,,,Awaiting processing,,
629Bru Chammas,1,9/30/2024,Talia at Maitland Orlando FlMy dishwasher hasnt been working for weeks at this point and it wont get fixed. Both the maintenance manager and staff have lied about it properly functioning. I have filed several work orders contacted FPI Management corporate offices and left a message for the property Manager with no call back. Orange County Code enforcement had to be contacted to assist with resolving and work order #6 has been opened so far.The last incident that occurred prior to this they left us without properly functioning AC for weeks before actually replacing it.I am extremely disappointed given I have always paid rent early. We are also a house with a disabled adult small children and support animals and its evident that holds no value.,,,,,,,,Awaiting processing,,
630Angel B,1,9/30/2024,These people refuses to return money back in a timely manner and is very rude,,,,,,,,Awaiting processing,,
631Mae,3,9/27/2024,I’ve tried to contact the property management company several times. The company does not have a direct number to speak with someone. I’ve sent emails with no follow email or phone call. I am fairly new tenant so far my experience has not been so great.,,,,,,,,Awaiting processing,,
632Walter Aragon,1,9/27/2024,The work has not been completed building H needs washing,,,,,,,,Awaiting processing,,
633Tammy Sherrill,2,9/27/2024,I lived at Webster Court in Kent Wa from January 23rd 2024 to July 22nd 2024(6mth lease) Unorganized at Webster Court and FPI. First of all it shouldnt take 2 mths to find out if I got the apartment (#203). To pay rent thru Domuso which are a rip off. Pay with a check and ask for receipt each time also get a copy of your lease and anything else. Do video of when you move inmove outwalk thru also. In July someone decided to set the fire alarm 3 times in a week in early morning hours. I would not recommend this place or FPI if they manage any other place. I gave plenty of notice that I wasnt going to renew my lease. Late June the female in the office I asked her what my prorate for rent is for July 23rd and she gave me a number so I wrote a check for more that amount little bit later. In July days later I get a note saying I owe more but it didnt have my name on it but someone else but right apartment. The office manager wasnt paying attention to who actually lives thereme. When I moved out and 30 days later I got a check for the security deposit and reason for why the deductions. There was a $290 for owing rest of rent dates saying July 1 to 31. False I payed the prorate cause my lease ended July22. The manager again not paying attention. To call the office no one anwers you have to leave a message. Got afew emails.Tired of the run aroundI had someone call who owns 3 homes and rents them out. The manager then tells the person they see the mistake and gave an excuse of being shorthanded and if i dont see the check in 2 weeks call them. Which i did. Last week September 23rd i got the $290. I was about to get ahold of the Better Business Bureau or small claims. Hotels i was staying in until i found a place were more organized.,,,,,,,,Awaiting processing,,
634Nick Post,1,9/26/2024,Im an owner of an access control company in Georgia. We did 13k worth of work for one of their properties which they sold without paying us. If you are a contractor or business owner I would highly recommend not getting into business with this shady company. Ill update this if they ever do decide to pay but for now I would BE AWARE of doing business for this company,,,,,,,,Awaiting processing,,
635Sarah Day,1,9/25/2024,I did not place a work order. This was not maintenance this was breaking and entering!,,,,,,,,Awaiting processing,,
636janisha martinez,1,9/24/2024,No review text.,,,,,,,,Awaiting processing,,
637Lance Cason,1,9/24/2024,No review text.,,,,,,,,Awaiting processing,,
638Charlene Morrison,1,9/24/2024,We moved in on November 21 2023 and the first week was okay. Then the garage doors started broken so there goes the security. Also twice my car was towed from the garage costing me $550.00 just because I forgot to put up the handicap placard. Of course that was all I had on my mind not to mention an 82-year old sick husband and groceries and mail. Then weekly one of the elevators was not working and today neither elevator was working. Just what I didn’t need at my age and a cartful of groceries. The office said an emergency call had been put in for repairs but as of an hour ago the elevators were not working. Oh you could take the stairs up to the second floor and get the far elevator up to the upper floors. I am one very unhappy tenant!,,,,,,,,Awaiting processing,,
639Claratine Massicot,2,9/23/2024,No review text.,,,,,,,,Awaiting processing,,
640Awuah Augustine,1,9/21/2024,My AC WAS FIXED YESTERDAY AFTER THREE HOURS IT WENT OFF AND I HAVE TO SLEEP IN HEAT WITH MY FAMILY. AS AT NOT THERE IS NO AC,,,,,,,,Awaiting processing,,
641Winston Walters,1,9/19/2024,No review text.,,,,,,,,Awaiting processing,,
642Tahlia Wiles,1,9/19/2024,Horrible management company. Been waiting over a month for a leak to be fixed that is now getting worse.Update: Waiting on maintenance for a temp fix while waiting for the installer of the shower to confirm an appointment time to come and finally fix the issue.,,,,,,,,Awaiting processing,,
643steverico,1,9/18/2024,Update: its soooo much worse than we thought. The owners of the property got new management after these guys and they literally sabotaged the property. Our sewage pump station alarm was destroyed. A sewer line broke on the property because of this. They literally knew there was a problem with the sewage station and destroyed the alarm to not be bothered with it. Also half the property doesnt have air conditioning anymore they literally didnt repair anyones air conditioning for like a year. Santiago (former manager) was a con artist and Im assuming this company is too. STAY AWAY!!,,,,,,,,Awaiting processing,,
644Dominique Ramirez,1,9/18/2024,Help! I need URGENT assistance regarding one of your properties. Please contact me asap!!!,,,,,,,,Awaiting processing,,
645Fausto Ismael Estradalopez,1,9/17/2024,No review text.,,,,,,,,Awaiting processing,,
646Lea Marie,1,9/17/2024,Crazy i usually have a easy time with our on site manager but we currently do not have one according to the maintenance man .For the last 2 weeks I have called emailed and came to the on site office no answer or reach back so reached out to FPI also for the last 2 weeks transferred to multiple different people (that i did not get to speak to) to leave voicemails that i have not got a call back from or any type of response or communication . IF WE CAN NOT SPEAK TO ON SITE MANAGEMENT AND PROPERT MANAGEMENT WHO DO WE SPEAK TO ?????,,,,,,,,Awaiting processing,,
647Altonnetted Jones,1,9/17/2024,In response to the email stating the service is complete. No one has come to my apartment to speak to me or rectify this situation.,,,,,,,,Awaiting processing,,
648Michelle Hayden,1,9/17/2024,Update: 9/17/2024 heres an update I got the stove and dryer finally fixed for both to stop working again and this time the stove electrocuted me I have told them if it didnt work or couldnt be fixed for the washer and dryer to be removed and i would get my own I have lived here around 8 yrs the rental price is $75 that means I paid around $7200 so far now that i want them gone some girl in the office named mari said I spoke to loudly and that the people I told n The office wasnt there and that she wont speak to me basically to me that means your not allowing me to execute my right to no longer have the dryer washer rental and your gunna make me pay for something that doesnt work Id like to also note that when I completed two work orders they took the rest of the work orders off so I still hav a hole in my ceiling and avery large rusty hole in my bathroom sink still. PLEASE HELP FPI!!!!!! Well they asked me to share I live in Carolina club I have several work orders that have been pending for a while or they are waiting on something or the other Im glad that the fourth dishwasher since I moved works now hopefully it continues still waiting to see about the plumber from the leak from upstairs that has now created another hole previous holes yeah that is plural from the previous leak took them over a year to patch over and as soon as they did another leak in the bathroom happen. Same problem mind you is what I am waiting for( its has been over a week)to be fixed now major mold growth in the bathroom not to mention mold growth in almost every part of the apartment ( we all know there is a leak in the roof)Ive asked for an inspector but to no avail might have to call one myself electrical issues are a problem as well as the staff in the office rude and disrespectful i have a full time job and do biz on the side I was working on a fake tree here and there to resale and the manager had maintenance try to dispose of the tree while i was not there she spoke to my husband once said I had to bring it in because corp was coming maintenance can confirm this was the only thing she said to us before and after the fact most people would consider that stealing the unprofessional conduct from management is unreal especially when she is actively looking for other employment smh Ive never really had a problem prior especially about the tree I keep our bldg pretty clean since we havent seen a pressure washing for like 3 yrs if not more we recently had a gnat infestation along with roaches another tenant from another bldg was throwing their garbage in the breezeway inside rooms with the blue doors of course the apartment didnt figure this out I did after the whole bldg complained which is crazy because i got in trouble when my son was attacked by racoon (cats and racoons are an issue there )and left the bag next to the compactor. They wouldnt even let us retrieve the apparently working cameras footage for when our daughter who was visiting vehicle was broken into amongst several others police were called btw and a car was stolen same day I could go on but whats the point we as a community can see our worth through the actions of our property and apparently Carolina club see us the customer as someone who owes them. I do want to say that Jesse was great but he was overwhelmed with no help sorry to see him go hope he fair well and the new maintenance guy will is fabulous hes doing his best but the office keeps pulling him off my work orders smh,,,,,,,,Awaiting processing,,
649Annett Padrón,1,9/16/2024,No review text.,,,,,,,,Awaiting processing,,
650Obed Villatoro,1,9/15/2024,Work order not completed dryer still dirty worse part of all i diddnt dirty it. It was the resident that lived there before never cleaned there filter and probally had pets cause the apartments stinks like pet urine,,,,,,,,Awaiting processing,,
651Molly Brown,1,9/14/2024,I still waiting for response from a work order request. It’s been months,,,,,,,,Awaiting processing,,
652Deisy Meregote,1,9/13/2024,(Translated by Google) The report is NOT completed yet. I DO NOT have air conditioning(Original)El reporte aun NO esta completado.. NO tengo aire acondicionado,,,,,,,,Awaiting processing,,
653Ilona Mauro,2,9/13/2024,No one showed up to my scheduled move out inspection. No instructions given for move out. Took 2 months to get my security deposit back and no one in office knew what was going on since old manager was gone. It was a great place to live but the move out experience ruined it. New management was apologetic and worked to remedy situation which is why they aren’t at 1 star.,,,,,,,,Awaiting processing,,
654Avalon Robinson,1,9/12/2024,No review text.,,,,,,,,Awaiting processing,,
655Zainab Jafari,1,9/11/2024,My kitchen has problems and oven is old when I was come first day its The same and wall problem kitchen I need color change cabinet color also and at Flor we dont have carpet so I need carpet for the Flor this carpet it is my own carpet,,,,,,,,Awaiting processing,,
656Darien Gonzalez,1,9/10/2024,they didnt actually fix anything,,,,,,,,Awaiting processing,,
657Rachel Brewer,1,9/10/2024,No review text.,,,,,,,,Awaiting processing,,
658Gabi Zamora,1,9/9/2024,If I could give this company 0 stars I would because they dont even deserve 1. My AC stopped working on Friday and despite calling the leasing office at 9 am they didn’t send a maintenance worker until 2 pm. They said they needed to order a part and would have it fixed by Monday. I live in South Florida and were in the middle of a heat wave. My apartment is 86 degrees inside and I cant open the windows because it will only make it hotter. They have done absolutely nothing to assist us leaving us to suffer in this unbearable heat. Now its Monday and they’re saying they’re waiting for FPI to approve the part order which could take another 2-3 days once ordered. This is completely unacceptable! The temperature is rising daily and fans are useless. We are desperate and this company is doing nothing to help.,,,,,,,,Awaiting processing,,
659muller mazard,1,9/7/2024,. nothing was done .if I can give 0 star thats what I give you.,,,,,,,,Awaiting processing,,
660Darchelle Young,1,9/6/2024,There have been a string of issues but this one is high priority to me. There was water leaking from the upstairs apt into my shower. I let them know right away via email and the following day called the emergency line. It took 2 days for a response and another day for a plumber to come out and look at it. I received an email yesterday that the hole ( made larger by the plumber) needs to stay open for 3-4 days! Its completely exposed! I dont understand how this is okay in any way shape or form! Im still paying on time rent to have this hole above me while I shower. I just think this is wrong and Im not a plumber but maybe this is how its supposed to be? Please see the photo attached. They never take rent off while we live in these conditions.,,,,,,,,Awaiting processing,,
661Anthony Moretta,1,9/6/2024,This management company are a bunch of crooks!! They own property in Las Vegas and are slum lords!! They force you to live under unlivable conditions and they refuse to pay the fixes that need to be fixed!! For 4 months I have lived in one of there apartments and it has been pure hell!!! Walls shake and vibrate AC unit on roof is broken and bangs all night long and makes your apartment sound like you live in a train station while the lights flash for 4 months non stop and they refuse to fix anything and then want you to pay them to live this way!!! Do not rent anything that this company owns!! Below are videos from the last 4 months living at their community Rise in Las Vegas!! You tell me would touch pay someone to live like this for 4 months???? If I could rate this place a zero I would!!!,,,,,,,,Awaiting processing,,
662Tanya Bell,1,9/6/2024,Brush pile fire hazard has not been removed. This fire hazard is over 4 high by 20 long and is under a fire tree.,,,,,,,,Awaiting processing,,
663R,1,9/5/2024,Building Owners & Residents beware of this company. FPI Mgmt is not a good management company. They take short cuts and treats tenants/residents bad by not servicing the buildings. They take money from the land owners and do minimal work to maintain their buildings and eventually turn it into a low quality desired place for the tenants/residents. Stay away from them. Not sure the Owners know anything about their below low average maintenance work. Worst quality and no supervision.,,,,,,,,Awaiting processing,,
664yulisbey blanco,1,9/5/2024,No review text.,,,,,,,,Awaiting processing,,
665Sandi Tarek,1,9/4/2024,They scammed me with a person was working in their company and stole my money from them and they refuses to do anything about itWorst management,,,,,,,,Awaiting processing,,
666Nicki Hiers,1,9/4/2024,You handed my son an air filter........ No statue of apprecaition hereTides at Pslms,,,,,,,,Awaiting processing,,
667gamerfc,1,9/4/2024,No review text.,,,,,,,,Awaiting processing,,
668Nancy Gronczniak,1,9/3/2024,Tenant at Copper Ridge Apartments have a carpet issue and they’re telling me they need to stretch the carpet out but I need to move all the furniture. I live here and there’s no way I can move the furniture so I guess nothing gets fixed. with what’s going on with this carpet I know it can be fixed more simple than that I have seen it happen before and I have seen it. Repaired without having to move my furniture out this is very disappointing.,,,,,,,,Awaiting processing,,
669M T,1,9/3/2024,Worse management company ever. Leave numerous of message to managers employees ...they never return calls. I been trying to obtain my deposit and they havent return my deposit over 1.5years. They are the worse. When you call no one knows to understand and dont want to help at all.,,,,,,,,Awaiting processing,,
670Berenice Cervantes,1,9/3/2024,(Translated by Google) Again Bad Attention!The buildings are old so that brings with it a lot of wear and tear on the property but since I rented here the doors dont close properly they get stuck and more. I told Priscila and she said they would fix it but that didnt happen. My main door did not open the lock got stuck on Tuesday morning when I arrived from work I was waiting until 3 in the morning for help and I called to place an emergency service order and they assured me that it was one however the technician did not arrive I had to take other measures but the next day I called and they told me that this is not an emergency staying outside the apartment that I pay for is not an emergency??? Due to an old building problem??? And that I had to do it particularly paying to be able to live here dont I have the right to have the building in good condition?And the secretary behaved very badly very rude and without empathy for the communityApart from the fact that they never answer the phone it is terrible tenant service horrible experience I am living in the private(Original)Otra vez Pésima Atención!Los edificios son viejos así es que eso trae consigo muchos desgastes del inmueble pero desde que alquile aquí las puertas no cierran bien se atoran y de más lo dije a Priscila y dijo que lo arreglarían pero eso no pasó. mi puerta principal no abrió se atoró el seguro el día martes en la madrugada que llegué de mi trabajo estuve hasta las 3 de la mañana esperando que me auxiliaran y llamé para hacer una orden de servicio de emergencia y ellos aseguraron que se trataba de una sin embargo el técnico no llegó tuve que tomar otras medidas pero al siguiente día llamo y me dicen que eso no es emergencia quedarme afuera del departamento que pago no es emergencia??? Por un problema de edificio viejo??? Y que yo tenía que hacerlo particularmente yo pagando para poder vivir aquí no tengo derecho a que tengan el edifico en buenas condiciones?Y la secretaria se portó muy mal muy grosera y sin empatía para la comunidadAparte de que nunca contestan el teléfono es un pésimo servicio de atención al inquilino horrible experiencia estoy viviendo en la privada,,,,,,,,Awaiting processing,,
671Kristin Thompson-Higgins,3,9/1/2024,I don’t know what’s been approved.Kristin Thompson-Higgins,,,,,,,,Awaiting processing,,
672Non Disclosure,1,8/31/2024,Worse management company ever. They only want your money. Found hundreds of bad reviews about this Company on reddit. The here are very disrespectful. Travis pretends to help customers and ignores them when it comes meet. Disrespectful and disgraceful.,,,,,,,,Awaiting processing,,
673Sashane Smith,1,8/28/2024,Still the same issue. It is not resolved I have called corporate and left a voicemail and I’m waiting on a call back,,,,,,,,Awaiting processing,,
674Pretty Love,1,8/28/2024,They do not care about their tenants. Stove has not been working for months and every time they call themselves to come and fix it it breaks down within a week. they do not like answering the phone and the appliance needs an upgrade. The apartments are filled with rats and roaches running around. There are dog droppings everywhere even in front of your door. previous owner were much better they make sure everything was fixed and they cared about their tenants.,,,,,,,,Awaiting processing,,
675Sandra Stewart,1,8/28/2024,I attempted to apply for an Apartment at their Oakbrook complex and was promptly denied due to credit worthiness. FPI actively discriminates against voucher holders by either denying them the ability to apply. Or for credit if they have had some challenges in life. I have a payee that guarantees rent and was still denied. Additionally law SB 267 provides in pertinent part that you may not deny voucher holders for credit worthiness alone. Their must be other reasons like evictions. Of which their are none. I have lived in my current unit for over 17 years and must leave due to toxic fumes. I was also denied the ability to apply straight out at another FPI property because of being a voucher holder. They apparently have not caught up with the law changes which is their responsibility as a management company. The owners they work for should be aware that their property managers are discriminating against applicants. This could cause them to be sued. Please return my almost $400 in fees so I can move on. Think very carefully before you rent from them. They dont treat people well minimally and maximally they are discriminatory law breaters,,,,,,,,Awaiting processing,,
676Tremaine Porter,1,8/27/2024,My experience was not good. My maintenance man refused to believe that the issue of my flooding was my dishwasher. He started it up it ran fine briefly and as soon as he left it started to overflow again. This is the third time with the same issue. I am highly upset.,,,,,,,,Awaiting processing,,
677Chrisi Kelley,1,8/27/2024,Ive called twice to speak to the owners and different people about the property I live at and they dont return calls. The owners dont seem to care about their property or whats going on with their property. All they seem to care about is money their collecting. Theirs broken down or stolen cars on the property how people with no jobs seem to be getting newer vehicles with 30 day tags is beyond me. People with dogs ALL over the property that shouldnt be having them (especially pitbulls). How maintenance gets away with putting toilet bowl cleaner over mold is insane. Im literally about to make a call to the health department. Ive literally been coughing nonstop for well over a month mind you with aathma living here and have never had that problem anywhere else that Ive lived. Theyve probably never cleaned the air ducts since these apts have been built because a lot more air should be coming out the vents upstairs. Cars getting broken into. My Tahoe got broken into when I first moved back out here. Ive had 3 flats from maintenance having nails or screws in the parking lot and have had to pay quite a bit to get those tires fixed. Whats going on here? Seems to be a problem.,,,,,,,,Awaiting processing,,
678Chas West,1,8/27/2024,Repairs are still pending. I will complete survey after the repair work is completed.,,,,,,,,Awaiting processing,,
679smilez medusa,1,8/27/2024,Says they completed a service request but no ones been to my house since the inspection 🤣🤣🤣 mission bay maintenance is a joke,,,,,,,,Awaiting processing,,
680Deb Harnden,2,8/27/2024,Traditions is a decent place to live. Management and maintenance are great. But their hands are tied because FPI wont let them do anything. Like cleaning the carpets. Taking care of mold or painting. It makes the place look like a dump! But people cant go anywhere else because of the economy.,,,,,,,,Awaiting processing,,
681Sabrina Rock,1,8/25/2024,Got a work order completion but yet the work hasnt even been done yet. Been asking for over 4 months for the issue to be fixed since it was in fact maintenance who messed up but nothing has been done yet. Had maintenance even come onto my home without consent or knowledge while my minor daughter was home alone and in the shower when I complained about that I never got an apology or even had someone try to come fix the running water that maintenance broke in my apartment. Recently just had maintenance finally come out only for them to not show back up the next day to do the work so here we are with a completed work order being sent to me but no work to be done. Good thing is Im glad they send them out because it gives us the chance to write these reviews. Keep in mind running water costs money but its not like the new property manager cares she thought she would hang up on me not knowing id show up to the office but then has nothing to say once I was there in person. Again they have hired the wrong people for this job. No one in that office or on management has a brain and theyre all rude as can be. Its okay though because within a couple of months well have another new property manager. Its like clockwork here. Its really sad.,,,,,,,,Awaiting processing,,
682Vince U,1,8/23/2024,You guys edited my original multiple requests from 5 to 1 on your own. Management there said when I called everything will be consolidated that was not true. When the guy arrived and looked at the toilet seat he didnt replace it as needed. The seat is still lopsided: I almost fell off because of the broken plastic on 1 side under the seat. We cannot change it ourselves because plastic screw is stuck! Now the guy said we have to resubmit our other requests. He didnt know what else to look at when he got here! There was no list! Very inaccurate communication. Tides properties is living up to their YouTube video relating to the other sister apartments by not honoring their repair requests. Now I have to resubmit and wait another few months for them to edit my requests (because thats what I feel they will do again). You can only enter 1 type of request at a time! Stop making it difficult already. How much longer is it going to be for you guys to fix my air conditioner since I have asked you in person on the phone and thru the portal!Thanks for teaching me to do my research for future properties and look for news related content when looking for a place to live!,,,,,,,,Awaiting processing,,
683diego delgado,1,8/23/2024,I worked here for 2 weeks as a temp and it was the worst 2 weeks of my life. To start the staff and corporate are the rudest type of people. They disregard their tenants needs do not pay their bills and is constant office drama. Nothing about this company is good. I would not recommend ANY of this company’s apartments unless you love roaches and horrible customer service.,,,,,,,,Awaiting processing,,
684Joyce Motley,3,8/23/2024,I’m disappointed in how the apartment complex looks it’s gone down since I moved in at 2015,,,,,,,,Awaiting processing,,
685Joi Burch,1,8/22/2024,Nobody never came to complete it,,,,,,,,Awaiting processing,,
686Netory Jara,1,8/21/2024,Jajajajaja which good news they never fixed anything I have been waiting for six months for them to fix the problem and lets see how many more months I have to wait for them to fix it,,,,,,,,Awaiting processing,,
687Jim,1,8/20/2024,No review text.,,,,,,,,Awaiting processing,,
688Denise “Ms Lilfoot” Walker,1,8/20/2024,Normally these guys are really good about fixing issues within our apartment. Weve waited 3 wks now for work to be done and somehow received an email that the work order was completed. No it hasnt. For the amount of rent we pay we shouldnt have to wait for apartment issues to be fixed.,,,,,,,,Awaiting processing,,
689Shaquita,2,8/20/2024,Thank you all for completing the work in a timely manner. As soon as I came in to then office about an emergency you guys hopped on it right away. They were very prompt and courteous.,,,,,,,,Awaiting processing,,
690arif alekozai,1,8/19/2024,Our problem has not been solved yet and I received email that your order has been,,,,,,,,Awaiting processing,,
691Kate Gallagher,1,8/19/2024,Nobody came to my apartment so why is it saying completed .,,,,,,,,Awaiting processing,,
692Quidisha Bates,1,8/15/2024,Work order has no been completed what so ever I still don’t have a refrigerator!!,,,,,,,,Awaiting processing,,
693Ruby McCraw,1,8/14/2024,Have a camera in my apartment. No one has done any work orders and they always mark them as complete. They will try to make it seem they care about the mold and roach infestations but won’t do anything. Was promised emails calls they always forgot.I have screenshots of everything I submit and the emails that say the “work order is complete”.But yeah I signed a lease agreement like they remind me at the office.They signed one too to make living conditions safe……….,,,,,,,,Awaiting processing,,
694Sarah Wyman,1,8/14/2024,I put in a work order and a few days later i got an email saying they had completed my work order. However i had absolutely no communication with anyone. My issues were not addressed.,,,,,,,,Awaiting processing,,
695Shawn Mcgee,1,8/13/2024,If I could I’d honestly give a Zero on this. I live at the Palms in SacCA. Have had a hole in my ceiling for 4 months and hasn’t been fixed but work orders continue to be pushed through as completed. I also have been without A/C for almost 2 weeks now and a work order was placed and has somebody come in last week to order the part and was told it would be fixed on Friday. Went in about a hour before they closed and was told by the one of the agents that the part wouldn’t be in until Mon/Tue of the filling week. You would think in this situation you would call or just say the situation but the people at the front lack a sense of urgency and communication skills. A majority of staff never seems like they know what happens and when I talk to people it doesn’t seem like information is ever passed around. This place is also terrible with completing a work order when it isn’t done,,,,,,,,Awaiting processing,,
696Kaleedah Jordan,2,8/13/2024,Talk need to clean up after you finish. I need a work order to put my wash closet door back on y’all left your fan. My dinner is working tho. 😊 thanks,,,,,,,,Awaiting processing,,
697Stephanie Lethrud,2,8/12/2024,My work order was not completed. This is not the first time. This is a large property and it takes a long time for work orders to get done. I waited a week and a half to get my sink fixed. Ill be submitting another work order to make sure it gets done.,,,,,,,,Awaiting processing,,
698Kim Bagby,1,8/12/2024,No review text.,,,,,,,,Awaiting processing,,
699Amara Rothfeld,1,8/11/2024,After putting in multiple maintenance requests only 1 of the 2 treadmils in the gym had been fixed. It has taken over a month for this to have been fixed and they only did one of the machines.,,,,,,,,Awaiting processing,,
700Clunie Mazard,1,8/10/2024,If I could choose 0 star I will give 0 star. Nothing being done because the window is still licking. Last night rain I had to put a towel in the window to stop the water from getting in the carpet.,,,,,,,,Awaiting processing,,
701Veronica “Vee” Longo,1,8/10/2024,Maintenance is terrible about fixing issues. They put a work order in that they took care of your request but never did. I have a stove that 2 of the 4 burners barely work and they just keep replacing the actual burner instead of the stove. The new burners never work. Its the stove itself. The stove has been like this since I moved in 3 years ago. My dishwasher is leaking havent been able to use it in months and my toilet isnt filling properly. I gave up on calling because they never come. I just deal with the issues because I am on a housing voucher and my choices are limited. I feel that they know this so they dont really care. Was hoping with new management things would change but they havent. The only positive change is that they have put some control on the kids who would cause issues around here. I will give them that. The apartments arent terrible for the price. I would like a carpet cleaning and it wouldve been nice to have counters that dont chip from the ghetto paint job they did before moving in but its still my home and Ill make it livable.,,,,,,,,Awaiting processing,,
702mike macedo,3,8/9/2024,We will be back on Tues then we will find out of repairs are complete,,,,,,,,Awaiting processing,,
703Kendra Patterson,1,8/9/2024,FPI management and Eaton Village is TERRIBLE. Office and corporate are a JOKE. This place is BY FAR the WORST place I have ever lived and no one helps. My AC has been out for a month and I have emails stating the office “forgot” to order a part to get fixed for over 2 weeks. I had to stay in an Airbnb for a week and almost $1200 because my apartment was 91° and UNLIVABLE for almost a whole month and corporate is refusing to get back to me about reimbursement. I have all email proof.,,,,,,,,Awaiting processing,,
704Robert Knight,1,8/9/2024,No review text.,,,,,,,,Awaiting processing,,
705Marquel Sneed,1,8/8/2024,Ac not fixed,,,,,,,,Awaiting processing,,
706Jasmine McCauley,1,8/8/2024,In this economy I cannot believe I live in a community that refuses to assist their residents experiencing financial hardship. As a single mother I have been desperately trying to avoid becoming homeless due to an eviction and found a great non profit organization willing to assist me pay my rent but this heartless property management company apparently does not allow any paperwork to be completed for rental assistance and the leasing office actually suggested I take out a loan instead. I am beyond appalled and disappointed to live under management that would rather evict then prevent homelessness.,,,,,,,,Awaiting processing,,
707Bekk Jeppeson,1,8/8/2024,It’s really sad when you call this company to file a formal complaint about one of their properties and property managers and they can’t even have the decency to acknowledge it or do anything. So now unfortunately there is a number of us that have tried to communicate with no results so we are moving on to file through the ADA as well as the 11 of us are speaking to an attorney who is wanting to pursue the case. It’s so sad because money drives everything and there is literally no human interaction or decency! I understand they aren’t on the ground level so to speak but to disregard the people interacting with their ground employees is no way to succeed. Do better! They manage Teal Pointe in Washington and the property manager (Brad) claims rent isn’t received he mistreats and verbally abuses the female tenants degrades tenants to and in front of other tenants. Refuses to have written communication only verbal so there is no record. And this management company that employs him doesn’t care how he is. Maybe when ADA hits them and fines them due to his actions they will wake up but probably doubtful. Even Washington Housing Authority recommends staying clear of Teal Pointe and has them listed on the do not rent from list. That should tell a person something. All for 1 abusive man. It’s just mind blowing what FPI is allowing!,,,,,,,,Awaiting processing,,
708Kevin Pease,1,8/7/2024,I had a new over under washer/dryer installed in my apartment Apt 106 in the Meridian Jacksonville FL. After 2 weeks and 3 visits by maintenance the washer still does not work correctly the spin cycle is so very noisy. This problem has not been address and I need an appliance repair to come a fix this problem. This machine was unboxed and installed no leveling of the machine. The dryer door would not stay open so my wife ask to raise the footers which left the machine cockeyed please fix my machine or replace it.,,,,,,,,Awaiting processing,,
709Lee G.,1,8/6/2024,TENANT BEWARE! FPI Management and their Cedarpointe Senior Apts in Arlington WA are in NO way senior or disabled accommodating they refuse to do any 5-minute tenant/unit welfare aka safety checks and they create so much stress that I had to post this review to let other people know theyre the worst landlord weve dealt with in 40 years!If youre a senior or a family member of one just say NO to save yourself from the nightmare/non-senior non-ADA friendly or accommodating corporate landlord that FPI is. FPI raises the rents every six months post move-in date and only use an automated third-party (Domuso) app for rents/ deposits. They offer some HUD prices while other tenants who qualify arent given the 90% rent discounts. So if/when a disabled senior tenant forgets they already paid their rent in the AM and directly hand delivers a second full/double payment/check on the same day FPI refused to refund the double payment and said sorry thats too bad. They demand and have on record that the tenant like 95% of their tenants live on SS alone so cannot afford to pay double rent on any given month. This alone caused a 12 month continued financial hardship and loan fees. How many 65-90 year-olds arent tech savvy or even use digital apps to deposit rent or anything else? The fact is its less than 0.5% @ age 65 and much lower @ age 75-90. We had $2600 in rents that remain 100% missing from my rent roll report after being deposited by FPI 13 months ago and after months of inquiring they ghosted me and claim its been addressed when it hasnt and claim my inquiries are harassment. They forced me to file a $4250 court case to get my rent and the FPI employee theft money back plus filing and serving fees back. FPI does -ZERO to protect all senior disabled tenants from being preyed upon. FPI is a large CA based real estate investment corporation whose business is maxium profits and NOT a caring senior or disabled landlord by any means! At FPI Cedarpointe Senior Apts in Arlington WA this is what youll face as a tenant; NO equal parking per unit vehicles are vandalized and stolen on a regulare basis homeless drug addicts try to get into the bldg and sleep in three adjoining lots so their drug paraphernalia is everywhere you walk your pets apts are accessed without permission items have gone missing reported but FPI denies/doesnt accept any legally required RCW59.18 or RCW74.34 landlord responsibility accountability or accommodations for any senior and/or disabled tenants. FPIs Portfoluo Mgr Megan LaRoche refuses to meet in person or ever return a call nor does FPIs CEO Dennis Treadaway after eight months of requests to resolve July 2023s missing $2600 in rent deposited by FPI on the same day and another $1500 in cash stolen by FPI (now past) employee Courtney Green on 11/3/23 whose theft occurred by a fabricated threat of eviction she said you iwe a past-due deposit that myst be paid in cash (that didnt exist) today or Ill be forced to issue a 3-day eviction notice and youll be charged added fees. Ms.Green never returned as promised with the receipt and left the FPI property after receiving the cash and never returned. To date FPI claims the video was wiped the next day and has yet to repay the $1500 theft by their employee aka landlord agent in her official capacity with FPI Property Mgt and the transaction was videotaped with her in the office making the demand and accepting the funds. Thank goodness she had a witness. Nor has FPI credited or refunded the separate $2600 in missing rent that was paid and deposited by FPI in July 2023. The only ADA property (non-staff) accommodation is; one OSHA compliant elevator and a few ♿️ ADA parking spots for hundreds of 1 and 2 bedroom units and 35%+ tenants with multiple disabilities and only enough total parking for 75% of tenants with vehicles. And theres NO guest parking either!!!,,,,,,,,Awaiting processing,,
710Jack Tambert,1,8/6/2024,Hey i am a resident of tides on mccallum north in dallas texas. these people are the scum of the earth. will not fix maintenance issues. no hot water for 4 years no AC for 8 weeks. I am moving out so that 8 weeks may be much longer. Management at my apartment is not cooperative rarely responds to the phone or email. It is impossible to contact FPI Management. NEVER EVER live at their property. Worst decision of my life.,,,,,,,,Awaiting processing,,
711Karla Caballero,1,8/6/2024,My maintenance ticket got closed out without any service being done. Is the app not working well? On a previous ticket we had to also email management in order to get someone at our apartment…,,,,,,,,Awaiting processing,,
712Jose Ramirez,1,8/5/2024,(Translated by Google) I havent done anything Ive been in the same situation for a long time with you they broke the Yale that I had set my mind on because they didnt have a key and they did have it but they lost it and now they tell me that the job is already complete what job are they talking about? I havent done anything I wont upload the photo because it wouldnt be possible if I didnt upload it so you can see what they fixed.(Original)No ido hacer nada ya llevo mucho tiempo con lo misma situación con ustedes me rompieron el Yale que había puesto su puesta mente porque no tenían llave y si la tenían pero la perdieron y a hora me salen que ya el trabajo está completo de que trabajo hablan si no an echo nada no le subo la foto porque no se puede si no la subiera para que vean que fue lo que arreglaron,,,,,,,,Awaiting processing,,
713Nikila Durham,1,8/5/2024,My work order has not been completed,,,,,,,,Awaiting processing,,
714Stephanie Gonzalez,1,8/4/2024,Tides On Charleston has been the biggest mistake of my rental life… SquattersCrackMethHeads Breaking in and personnel in front office can care less disregarded my concerns when I advised them of someone trying to break in to vacant lot now the window has been broken needles in shopping carts and video doorbells stolen. They don’t care for their tenants,,,,,,,,Awaiting processing,,
715Riley Manderscheid,1,8/3/2024,FPI had just become the new owners of the building I live in and were in transition from the old management. I needed 3 matters taken care of very quickly due to an upcoming apt. Inspection. Venice coordinated everything in a short time and all was accomplished ahead of my Inspection-all with a very professional attitude. Thanks Veneece.Its been 1 month since I posted that statement and Veneece has left. FPI sucks!!! The managers since LIE to the tenants theyve taken away parking THAT IS provided in our lease. Thats a breach of contract in my eyes. They operate well in fear of retaliation Ill just say every tenant just wants them to go away.,,,,,,,,Awaiting processing,,
716Emily Kovarik,1,8/2/2024,No review text.,,,,,,,,Awaiting processing,,
717Rahn Arnold,1,8/1/2024,No review text.,,,,,,,,Awaiting processing,,
718Angelere Ferzoma,1,7/31/2024,No review text.,,,,,,,,Awaiting processing,,
719James Mercer,2,7/31/2024,No review text.,,,,,,,,Awaiting processing,,
720Sheryle Dutcher,1,7/31/2024,Ticket was closed but nothing was fixed. The only answer was you live upstairs is the reason your ac isnt cooling. Funny neighbors ac works and they live upstairs been trying since May to get this fixed.,,,,,,,,Awaiting processing,,
721Magen Green,1,7/31/2024,FPI Management is the worst. Ive been in my apartment for 12 years and its always a hassle to get things fixed. The closest doors are out of date and always coming off the track. When I asked management if the doors could be replaced she said yes but shes gonna charge you to replaced them. Mind you the doors are more than 12 years old because they were here before I got here. I also asked if my 8 year old blinds could be replaced she said sure but that will be a charge to you as well. They take no responsibility for anything I even had to repaint my own apartment after 12 years because they refused to repaint. They get my rent every month a request for new blinds and working clothes doors should not be an issue. And I should not be charged for the replacements.,,,,,,,,Awaiting processing,,
722Ben Lee Joven,1,7/30/2024,I don’t know how many times I need to reach out and submit a maintenance request to have the lights fixed. I initially submitted a request on 7/25 and it was closed and completed on 7/29. When I went home that evening the lights are still out and I have attached the photos as proof that it was never addressed or resolved.When I first moved to Chandler the maintenance team was very proactive now they don’t even do the job you asked them to do. The place is not well kept and you can tell everything if falling apart.I also submitted another request a while back to fix the gate back in April. It will be August in a few days and they still have not fixed it. They do advertised this is a gated community but they do not have a working gate for the past 3+ months. I have seen homeless people come in and out of the complex and having some of the lights out in the complex put the residents safety and security at risk.,,,,,,,,Awaiting processing,,
723Anthony Parkin,1,7/30/2024,No review text.,,,,,,,,Awaiting processing,,
724Aftab Khan,1,7/29/2024,Mentinance service zero staff not cooperateI booked Work order month of February but still pending.,,,,,,,,Awaiting processing,,
725Colette Clark,2,7/29/2024,Management is amazing I love my apartment but maintenance is very Unreliable when it come to fixing things & we as a Community did not have access to either pool or Treadmill this summer sad to say and very Noisy neighbors upstairs but ok I’m thankful it could be worse😏,,,,,,,,Awaiting processing,,
726Marlene Grant,1,7/26/2024,I presently live in apartment managed by fpi in Florida roof leaks from 8th floor all the way down to 1st floor since 2023. I was told maintenance is not responsible for putting tarp on the roof every time it rains there is a waterfall. And nothing is fixed wall is peeled down to sheetrock please help now the rent is going up as campaign to get rid of tenants who complain and are of a different race gentrification,,,,,,,,Awaiting processing,,
727Eric Mireri,1,7/26/2024,If you’re a vendor please do not work with any apartment complexes under this management YOU WILL NOT be paid for your services. Haven’t been paid going on 4 months with no communication and virtually no customer service. You really have to try to be this bad at managing apartment complexs and paying out vendors. Absolute scam of a company just looking for free labor from local companies. Will be reaching out to vendors in a similar situation if this issue isn’t resolved in a timely manner; this is my last attempt at trying to receive some sort of communication from FPI.,,,,,,,,Awaiting processing,,
728MP TRANSPORT,1,7/25/2024,(Translated by Google) I signed the contract on 7/17/24 it is not yet time to be able to live in it because of that putrid smell that emanates from under the sink.Unit C37/25/24(Original)Firmé contrato el dia 7/17/24 aún no es hora de poderlo habitar por ese olor putrefacto que emana debajo del sink.Unidad C37/25/24,,,,,,,,Awaiting processing,,
729Tt Tt,1,7/25/2024,No review text.,,,,,,,,Awaiting processing,,
730Kaylee Taylor,1,7/24/2024,Do not rent from anyone that is managed by this company. Your complex Tides at Highland Meadows stole my security deposit. I paid application fee administrative fee and a security deposit ($750 total) for the unit to be held for me and a lease was never provided. I was completely ghosted by your staff. I’ve sent three messages to you on your website to address this and never received a response. You stealing from people is absolutely unacceptable and disgusting!Update 7/24/2024-I emailed the corporate customer service email provided. They forwarded my email to their regional manager who has yet to respond to me. I have followed up twice now with the customer service email and have not heard back. I STILL WANT MY DEPOSIT BACK!!!,,,,,,,,Awaiting processing,,
731Taliyah Polk,1,7/24/2024,My work order has not been completed still waiting 2years later,,,,,,,,Awaiting processing,,
732PJ Nelson,1,7/24/2024,I’m not sure what work order that was completed,,,,,,,,Awaiting processing,,
733Annie Ng,1,7/23/2024,Did not finish the work order?,,,,,,,,Awaiting processing,,
734sweetcurlyk,1,7/23/2024,The front door still has issues still missing a cabinet door and the mold in the bathroom isn’t coming off. Waterstone apartments Chatsworth.,,,,,,,,Awaiting processing,,
735Joey Paez,1,7/23/2024,I have had the worst experience here at polo run Elizabeth Mejia is a terrible excuse for a property manager. She doesnt care about tennants and is inconveniently rude to a point you cant get anything done. Ive had roaches and no ac for the latter of my stay and shes done nothing to remedy the issue . She preys on people that cant go anywhere due to circumstances and expects everyone to just take it. She lies too. She gave us a 3 day notice to pay when we paid 1 week before rents due told her we paid with domuso and she said we dont get to choose when they send us the check or the notice that you paid they send it when they do. I called domuso immediately and they said no your payments are in real time all they have to do is login and click your account and they can see everything. So yeah I have no idea what I need to do to have my house repaired have the roaches taken care of and her removed because shes so unhealthy for this place.,,,,,,,,Awaiting processing,,
736Destinie Williams,1,7/23/2024,I would not move here if I were you. This place is a joke. Moved in may 31st and to this day my water heater hasn’t worked and I have had no ac. My unit got to 88 degrees which my 17 month old son. I have called and left many voicemails and service request and nothing has happened. All though they were kind enough to bring me a portable ac unit that can’t keep up with this heat. Once my lease is up I will be moving as soon as I can. This is not a safe place for people to live. My water heater keeps leaking gas and my apartment is very unsafe for my son and myself. They came and checked my water heater and said it’s fine. Then why won’t it stay on. It turns off everyday and leaks gas unless I turn the gas off myself or light it myself to get hot water to bath my baby. What a joke. They also are trying to charge me more than what I signed my lease for. I can’t believe this place even existed. Needs to be sold to new managment. Below is an example of how bad the ac is. Set it to 68 and my unit was still 85. Called the emergency line 4 times and no response from them at all. My son was over heating throwing up and had diarrhea do to the heat and they didn’t care at all. DO NOT MOVE HERE!!!,,,,,,,,Awaiting processing,,
737Allison Absalom,2,7/23/2024,No one came to fix my issue so I don’t know why a survey would be sent if the issue was not resolved,,,,,,,,Awaiting processing,,
738Maria De Jesus Callender,3,7/22/2024,Nothing has been fully completed yet and I don’t know which work order you’re complying with we have several open work orders that they’re still in the process of being worked on so nothing has been fully completed yet so far they swapped and changed the commode in the master bathroom the knob to turn off the water by the commode is not working. It will not shut off the water. That’s a separate issue that has to be looked into guest bathroom they put a camera down there to see what was the problem but that commode needs caulking also rotor router found T-pipe missing from the shower but that doesn’t conclude the problem or problems that are still there I could keep going on but I won’t because I really don’t know which work order that there have completed.Thursday 7/18/24 Adrian & Helman came to do work on some of the issue as the list goes: paint over the water spot in the living room left corner on the top by the sliding doors on the right side middle of the wall as you close the door it was starting to chip and fall so they fixed that touch up faster and all of that touchups all around the baseboard living room and dining room also the little hallway That was because of all the Knicks and cuts when they redid the floor Guest bathroom They did the ceiling the side of the shower outside the right side by the toilet or commode painted They caulked around the inside of the shower as well as the sidewall on the right side where you close the door by the washing machine on the lower bottom he had to clean that up and read plaster and paint And adjusted the doors of the laundry room The master bathroom all they tear was replaced the knob fixture to turn the water on and off as you can see in the pictures that I have attached. It’s OK.I just have a comment the things that were not done the painting of the vents The exhaust fans are you guys going to change it or not because the air is still blowing down I understand you don’t know why but I suggest that I believe the fans put backwards. That’s my belief and that’s why we smell everything from everybody else’s apartment and I know that you’re not gonna be able to tend to the pipes the toilet flush and bubble up hasn’t happened for a while but it’s still happening that’s about it. Thank you.,,,,,,,,Awaiting processing,,
739Demetrice Joseph,1,7/22/2024,No review text.,,,,,,,,Awaiting processing,,
740Michele Marie Martin,1,7/20/2024,I have had two emails claiming that maintenance was done on my apartment at Vintage at Laughlin…. I have NEVER put in a maintenance request let alone two… is this some sick game they are playing to justify maintenance being in my apartment when I am NOT here? This is unnerving on so many levels but where can I turn… my lease is not up until Dec 1st so they kind of have me by the *****…. not cool - Michele Martin Apt 323,,,,,,,,Awaiting processing,,
741Ms. Confidence,1,7/18/2024,Put in a work order for a change of locks. This is the first time putting in the change of lock order. Was in the hospital and when I got out it looked like someone had tried to get into the apartment. So after a week after the work order was put in maintenance finally came to replace the locks. The guy that sent felt that since he felt like the locks were okay he didn’t change them. Bristol Bay Apartments doesn’t seem to care if the tenants feel safe or not in their home. So from my experience it’s a no for this apartment,,,,,,,,Awaiting processing,,
742Danny Vickers Jr.,1,7/17/2024,Sorry nobody never came by to fix anything.Please Please I need your maintenance service. Thanks,,,,,,,,Awaiting processing,,
743Shree Gobin,1,7/16/2024,Terrible. I have had mold the entire time I’ve been here and they keep pushing me off. I get emails saying work orders are completed but yet nothing has been done. I hear the same thing from other tenants. Especially about the mold. It’s a problem everywhere and nothing has been done in the 7 months I’ve lived here. Plus there are holes cut out in my ceiling and,,,,,,,,Awaiting processing,,
744D 89,1,7/16/2024,Before moving into my apartment my family and I submitted all required documents along with first months rent deposit it took management close to three months to finally get us moved in . When I would call the office to check up on my application staff was rude and nobody ever seemed to know how to answer my question that is when the finally did answer their phones . Finally moved in apartment is roach ant and mouse infested pest control have been in my apartment multiple times however the pest issues have not been resolved . Just recently put in a work order a week and a half ago and when the maintenance man did come to my apartment he was extremely rude and didn’t unclog toilet when he left it remained the same not the first time he’s came into my apartment and not completed work orders properly I specifically asked for him not to be sent to my apartment yet he proceeded to come to my apt . It’s been close to two weeks now and my work orders which include clogged toilet wasps nest clogged sink and garbage disposal hoping they’ll be able to complete work order before the end of summer . Been calling the office and unsurprisingly nobody is there to answer. This is at the Octave apartments in Davis,,,,,,,,Awaiting processing,,
745Apostle Rose,1,7/16/2024,Work orders continue to be pushed through as completed. Work has not been completed to redo floor and repair ceiling. Also fire detectors not replaced from ceiling flooded out. Have had black mold and until ceiling is opened it is not yet clear if there is mold throughout the ceiling. Ceilings are overwhelming with water spots from flooding coming from unit above me. Im now hoping to get the floors redone. Im disabled and now working to try to get furniture moved into bedroom spaces to begin the process. Once the floor is done but sure how much longer it will take to get then the ceiling redone.,,,,,,,,Awaiting processing,,
746Kristen Fennell,1,7/16/2024,Took 127 days for the work order to be filled. The paper stated was just to replace a valve. Would give less then 1 but that is not an option.,,,,,,,,Awaiting processing,,
747Duane Ram,1,7/12/2024,The bees are still actively building another next,,,,,,,,Awaiting processing,,
748tim ranaldo,1,7/12/2024,Took 2 months for someone to come look at our ceiling fan. Then they closed the ticket a day later without doing anything. Still broken...,,,,,,,,Awaiting processing,,
749Vicky Guerrero,1,7/11/2024,Fridge is still not working and now making a sound.,,,,,,,,Awaiting processing,,
750Alfa Alyssa Era,2,7/11/2024,I’m slightly confused. No work was done to fix the drywall deteriorating around the heater vent but email says work order completed. How does that work?,,,,,,,,Awaiting processing,,
751Katoria Thompson,1,7/10/2024,My services at The Palms Aprtments have still not been completed. I don’t understand why I received this completed work order notification. It has now been three months since I put in an order for services.,,,,,,,,Awaiting processing,,
752Jacob Gershon,1,7/10/2024,Won’t negotiate don’t bother even if your a longstanding tenant of 3 years,,,,,,,,Awaiting processing,,
753Margaret Wilburn,1,7/10/2024,Between having to sign affidavits for every deposit in the last six months at the time of my initial acceptance of an application to the 7 and a half months of being mismanaged while members of staff rumored to be embezzling told it was because I hadnt provided enough information to them accepting Im still waiting for them to authorize a vendor to get my window fixed because they only have one contracted in my area and hes unavailable Im still living in a tent waiting for someone to find a window fixer theyre willing to pay. Heres to hoping someone sees this.I have been living here at a property managed by FPI since october during winter the apartment kept heat well but here in July I have gotten heat sickness thrice this week because they have supplied the apartment with an AC unit known as a swamp cooler which is known for being the cheapest option but only is able to cool the air 10 to 20 degrees leaving me at 90 for the last 3 weeks and I was informed that if I wanted a screen door and a secondary Window unit I would need a doctors note to even install them myself. The bugs have picked up and while I am not in the position to tell whether or not I have any legs to stand on for being annoyed. I just hope the apartment Im in eventually gets swapped but apartments they remodel are typically slapped with paint and air freshener and called good. Hopeful to see the quality of apartment improve before Im forced to move for the health of myself and my kids,,,,,,,,Awaiting processing,,
754Austin,1,7/8/2024,These people came into my apartment and tried to replace the fan in my bathroom while I wasnt home. All they did was remove the fan and leave a mess in my bathroom. No notes. No information on when they might be back. Very unprofessional. They could have at least cleaned up their mess.,,,,,,,,Awaiting processing,,
755Алексей Давидовский,1,7/6/2024,No review text.,,,,,,,,Awaiting processing,,
756Matt Haines,1,7/4/2024,FPI manages the verge apartments in reno NV. Living at the verge has been nothing but a nightmare due to poor management. Medina the manager for the verge spends more time arguing than coming up with solutions. When my water heater went out I went 5 days without hot water. It wasnt until I threatened lawsuit that it finally got fixed. Ive put in multiple work orders for other things that have yet to be fixed and its been months. When the maintenance man gino shows up he tells me about how his ac doesnt work and what doesnt work in my place is nothing in comparison. When he got in my face after I confronted him on his laziness and unwillingness to put in effort to fix what is broken in my apartment mind you I have cameras that recorded the incident Medina did nothing other than tell me he did the best he could. Well if the best he can do is show up and look and tell me hes not going to do anything because its too time consuming is his best perhaps they need to replace the people working here. It starts with corporate. If corporate is unwilling to take action then the buck stops with FPI.i suppose the response I will get for public to see will be to email them with whatever so they can keep it swept under the rug. I want to see action taken. The ball is in your court FPI..... are you hanging on the cross or hammering in the nails?,,,,,,,,Awaiting processing,,
757Maie Soliman,1,7/4/2024,I called and left a note with someone that the ice maker in the fridge isn’t working and heard nothing for 2 days and I called yesterday and they said they can’t until Friday. And they emailed me that my issue been resolved. Which isn’t true so not sure who they’re kidding!,,,,,,,,Awaiting processing,,
758Rodney White,1,7/4/2024,The blatant disrespect of your maintenance worker Julio has fostered a culture of apprehension and animosity throughout Olivera Senior Apts and has been tolerated for years and should be addressed ASAP,,,,,,,,Awaiting processing,,
759Tammy Wyman,1,7/3/2024,No review text.,,,,,,,,Awaiting processing,,
760Seth Elson,1,7/3/2024,Ive been waiting for over two months in the heat of summer to have my apartments air conditioning fixed and functioning properly again. I just keep being given one excuse after another and its still not done.,,,,,,,,Awaiting processing,,
761Diego Lebreo,1,7/2/2024,No one remplaces my dryer machine and my toilet still leaking,,,,,,,,Awaiting processing,,
762janell robinson,2,7/2/2024,MAINTENANCE IS EXTREMELY TERRIBLE..KEEP PUTTING IN REQUESTS AND THEY NEVER COME..I HAVE TO CHASE THEM DOWN TO GET BASIC REPAIRS DONE..,,,,,,,,Awaiting processing,,
763ANEILUZ MENDOZA,1,7/2/2024,No review text.,,,,,,,,Awaiting processing,,
764Chelsi Barbosa,1,7/2/2024,If I could give a ZERO rating I would!!!!! We are renting in South Florida we have been dealing with a roof leak for a year now. We have asked maintenance they looked at it and told us it was not water. Fast forward a year later for 20 days now the rain has been horrible since we are prime time for hurricane seasons and summer rain. The popcorn on the ceiling started to fall off and the walls were reading 50-85% moisture. After days of complaining they finally got the roofing company out to fix the leak in the roof now we are dealing with mold we did our own mold testing it showed mold we notified the front office they brought out their own company who 5 days later brought out a dehumidifier and did a carpet cleaning along with a remediation company to do their work up. We asked for a copy of the work up and that is now not able to be given the front office at this complex is absolutely no help. Now we are stuck waiting two weeks to hear from corporate after leaving multiple messages and phone calls and emails with no response. We have a 20 month old in a one bedroom apartment filled with mold. The front office told us we would hear from corporate regarding a transfer and still have yet to hear anything. PLEASE STAY CLEAR FROM THIS COMPANY it’s nothing but problems.,,,,,,,,Awaiting processing,,
765STEPHANE RODRIGUEZ,1,7/1/2024,No review text.,,,,,,,,Awaiting processing,,
766Katiria Torres,1,7/1/2024,(Translated by Google) Ive been telling him for months that the stove doesnt work and they havent even changed it they send it to be fixed and its still the same or worse. They agreed to come on Saturday and they didnt arrive and they dare to say that they finished the work. This is in cypress trace(Original)Llevo meses diciendole que la estufa no sirve y ni siquiera la han cambiado mandan a que la arreglen y sigue igual o peor. Quedaron en venir el sábado y no llegaron y se atreven a poner que terminaron el trabajo. Esto es en cypress trace,,,,,,,,Awaiting processing,,
767Brandon James,1,6/27/2024,AC was checked and maintenance couldnt find the problem. AC wont go down further than72 degrees. Ive explained to maintenance and the office manager that just a week prior and for the 6 years I have lived here the AC getting colder was not a problem. Without any further investigation they have closed my work order.,,,,,,,,Awaiting processing,,
768Joanne Garcia,1,6/27/2024,I received a text message stating you completed the work on my apartment which was NOT TRUE..Upper management is trying to find the cheapest appraisal before they even start to work on my apartment here at TESORO DEL VALLE LOS ANGELES CA IN LINCOLN HEIGHTS .We have lots of water damage to my personal property as well as to the building ...We need to get this problem resolved sooner than later..,,,,,,,,Awaiting processing,,
769Jose Ramos,3,6/26/2024,No review text.,,,,,,,,Awaiting processing,,
770Brook Paul,1,6/26/2024,Getting super frustrated with the Bungalows. My fence has been falling over since winter and I keep telling the office. Also once again its summer and the pool is CLOSED!! I keep asking the office and they have no answer for me. Just like last summer how the pool didnt open until sooooo late in the summer.,,,,,,,,Awaiting processing,,
771Brandon Bishop,1,6/25/2024,No review text.,,,,,,,,Awaiting processing,,
772Monica Escamilla,3,6/25/2024,Safety remains a priority of why I moved here and so far so good. However the ammenties such as the gym and there being cool towels has since ended with no explanation. The pool area is abused with no follow up on pool rules or ediquite. A ton of emails to move cars out of assigned parking is a soft approach. People joe they are violating but with the lax approach they will continue. Dogs are still unleashed. I’m regretting my move a bit but in conparrison to my lady apartment it’s still better. The staff are kind here.,,,,,,,,Awaiting processing,,
773nancy daza,1,6/21/2024,I still waiting for the repair man to repair the master bedroom the wall still open my daughter can sleep to her room about 4 moth ago becouse the wall is open the drawer in the bathroom sink is broken the fan in the bathroom is not working I have doctor note that my daughter has allergies 🤧 for the mold that this apartment has,,,,,,,,Awaiting processing,,
774Jacqui Page,1,6/21/2024,No review text.,,,,,,,,Awaiting processing,,
775Kia Fortune,1,6/21/2024,A service was completed? Which service might that be no one has reached out to me about anything. I’m waiting on a call back — for some weeks now.,,,,,,,,Awaiting processing,,
776Savannah,1,6/20/2024,Theyve bought my apartment complex Tides at North Dallas awhile back before I moved in and its like theyve just forgotten they have property in Texas. There has been no landscaping maintenance since I moved in in March our pool was green for a month and hasnt been open all summer our trash piled up for almost 2 months before it was resolved. We went without internet for about 3 weeks. Im forever avoiding properties with Tides in the name or any association with fpi management They also dont respond to emails or calls. Terrible management. They should be ashamed.,,,,,,,,Awaiting processing,,
777JESSICA MARTINEZ,1,6/20/2024,Since June 8 I complained about my Ac not working and up until this day it still has not been fixed I have 2 daughters who live with me and have to be in an 98 home. How is this possible after getting a portable ac from a third party to keep my apartment cold I was advise office had one however nobody came to install it till i went to the office to complain. I spent 155 to get the portable and now we are at 06/20 and still no ac everytime I call to follow up I get told we are still waiting for the vendor to respond which is nice and all they get to be in an Ac office but everyone else gets a hot apartment? this is ridiculous.,,,,,,,,Awaiting processing,,
778Tim Martin,1,6/18/2024,Cant pay for services if you are a vendor beware!,,,,,,,,Awaiting processing,,
779Matt Roro,1,6/18/2024,Recirve emails that mywork order was complete never even got a knock on my door after moving around my calander for them to come fix it.,,,,,,,,Awaiting processing,,
780rosie lopez,1,6/17/2024,My apartment casa Blanca is infested with roaches and nothing has been done for years,,,,,,,,Awaiting processing,,
781Shelby Orth,1,6/13/2024,I have an issue to discuss that the on-site Manager says she has no control of. I have reached out to the Management team at the Folsom office several times over a period of months and cant get a response. Very unprofessional!!!,,,,,,,,Awaiting processing,,
782Edwin Vans,1,6/9/2024,This is the worst property management company in America. I wouldn’t recommend any property owner to hire them and any prospective tenant to stay away from properties managed by this company. The owner would lose a lot of money and the tenant will die of stress dealing with this company. I can say definitely that culture grounded in the HEART is a fraud and fake.,,,,,,,,Awaiting processing,,
783Laurie,1,6/6/2024,This company took over my property 4 months ago. We have had constant problems with no hot water almost a month. Trash has not been picked up at all this week. Scrubs and what little grass there is has not been tended to. Mailroom is a mess. Dont try calling the onsite office because they have never had a working number. The only one I have dealt with is Cyd and she is extremely friendly and helpful. So the above problems tells me its a mgmt co problem . Especially when it comes to the hot water. This is a large property so many people are doing without. I wish now I had not signed a lease renewal. I have lived here for 5 years and its terrible.Tides on McCallum North Dallas Texas,,,,,,,,Awaiting processing,,
784jmw,1,6/4/2024,This company does NOT pay their bills and has terrible customer service. !!!!!!!!!!!!!!!!!!!!!!! DO NOT EVER BECOME A VENDOR FOR THEM YOU WILL NOT GET PAID!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!,,,,,,,,Awaiting processing,,
785mercedes trejo,2,6/3/2024,Beautiful places but getting contact with anyone is impossible. My fridge was out for 2 days (called and went to the office multiple times) all my food went bad $200 worth. Not the first time.,,,,,,,,Awaiting processing,,
786X X,1,6/3/2024,FPI management took over my apartment complex and our rent went up $350. This company purposely buys properties and nickel and dimes tenets and raises rent through the roof. Just unbelievable how they are allowed to get away with screwing people over,,,,,,,,Awaiting processing,,
787Carlos Montes,1,6/3/2024,They manage Linda Vista Senior Los Angeles apartments: they have not repaired door locks allowing trespassers to repeatedly enter building and damage our boiler room and laundry room. Laundry room has never been cleaned. Security is really lacking for our seniors.,,,,,,,,Awaiting processing,,
788Lisa Strange,1,6/3/2024,Put the request in as an emergency on Sunday. Monday morning I got an email that the request was closed and completed. Had to call the office because no one has been here to do any work. The person in the office had no idea what I was talking about but said she would contact maintenance. They are usually much better in getting things done promptly,,,,,,,,Awaiting processing,,
789Lucien LaRoche,1,5/29/2024,Nothing has been completed. I have no idea why I received the notification. I dont have a door.,,,,,,,,Awaiting processing,,
790Yeye G,1,5/29/2024,When requesting service to apartment maintenance never shows up but yet management will send email saying service was completed when nothing was done . And still asking to rate experience 😂😂. I been dealing with over flowing dish washer since I moved in always ask for service and nothing ever gets fixed.,,,,,,,,Awaiting processing,,
791Heidi Walker,1,5/28/2024,I have had rats in my apartment since last year August 2023. Every time I open a ticket they close it and tell me good news your case has been closed. But nothing has changed. The rats are very happy in my unit and eat rugs chair seats bananas oranges basically anything they get their snouts on. While Im paying an outrageous amount of rent.,,,,,,,,Awaiting processing,,
792Myisha Taylor,1,5/28/2024,No review text.,,,,,,,,Awaiting processing,,
793jose figueiras,1,5/27/2024,It the worst place to live pleas if yo not need it avoid the place to live with you family,,,,,,,,Awaiting processing,,
794Jayde,2,5/25/2024,I have been emailing back and forth with the office about two work orders that were put in over 2 months ago today I get a completion email for the one I put in on 02/21 mind you maintenance never came and completed the WO. 2+ months with WO orders not addressed and then being completed without confirming with the resident is outrageous. This is in reference to River Terrace !,,,,,,,,Awaiting processing,,
795India Lewis,1,5/23/2024,The worst don’t recommend,,,,,,,,Awaiting processing,,
796Steven Krajewski,1,5/22/2024,The Meridian complex has gone down hill since this new management company took over. Its almost like they forget that they work for us. They implemented a valet trash service that has only lead to an increase in bugs and unpleasant oders. The office never answers the phone and wont share your comments on the Lively app that you are forced to use. Also be aware of all of the hidden fees. They add up quick. My lease cant end soon enough.,,,,,,,,Awaiting processing,,
797cc cc,1,5/21/2024,Thank you so much MT for helping us with the bathroom issue you did a great job. We really appreciate it.,,,,,,,,Awaiting processing,,
798T Bee,1,5/21/2024,Tried calling this place being sent to virtual answer systems that hang up on you when you think you’re being transferred . Went to the office is Sacramento Ca there’s a sign that says it’s not open to the public so basically we’re stuck with horrible slumlords until our lease is up unless we decide to break lease early and pay thousands of dollars to leave .,,,,,,,,Awaiting processing,,
799Aroldo Raminelli,1,5/20/2024,(Translated by Google) Your service is great(Original)O atendimento de vcs e pecimo,,,,,,,,Awaiting processing,,
800Leilani Campos,1,5/18/2024,I originally ordered the big wings on the app after I put my payment type in & finished my order it showed me confirmation that I had ordered the small ones I don’t know how this happened I figured it switched it because I know I selected the biggest ones so I will note have to ship them back for a refund also they said I had a ticket number to discuss this issue with someone and I was never reached out to so yes totally not too happy will probably not use this site again,,,,,,,,Awaiting processing,,
801Myra Reyes,3,5/17/2024,I think you guys have to checkout the kitchen cabinets and bathrooms they’re old and looked that have cockroaches nests. If you guys put attention on that it could be a perfect unit. Besides that i dont have a complaint about it. I feel comfortable and finally i gave to my kids a place called home.,,,,,,,,Awaiting processing,,
802Katherine Mckenzie,1,5/16/2024,I have been told by my Dr. that a lot of my health issues with my breathing infected eyes and sinus infections are coming from the mold behind my air conditioning unit and my vents. I have reported this several times to no avail. Just empty promises to address the issue!!!! Katherine Eison unit 41410/31/23. I was made by management several years ago to get rid of my dog because it was supposedly too big. The horse looking dog in 1-514 is almost TWICE as large as mine was. They keep it tied to a heavy metal sounding object that it drags across the floor all day. It throws a large bone or toy to play with that sounds like a brick! I have pleaded with management to do something about it along with the kids that ride a hover board and race screaming through the house with the dog. To no avail!!! This is Aqua2800 apts.,,,,,,,,Awaiting processing,,
803E Pongnon,1,5/16/2024,My work order hasn’t been completed for months the portable air conditioner only works for one room we are in a heat wave and it’s been very hot in this 3rd floor apartment. The air conditioning has been broken for years. I have had work orders in for the same reason for years and this is not a resolution for the air conditioning unit.,,,,,,,,Awaiting processing,,
804Kathy Moody,1,5/15/2024,Garnet Creek Rocklin. Both times submitted work orders not resolved,,,,,,,,Awaiting processing,,
805niki holt,1,5/14/2024,No one came,,,,,,,,Awaiting processing,,
806Joey Miller,1,5/14/2024,Do not rent from any apartments from this company they hire random people who have no business managing apartments. The apartments I lived at managed by them only accepted rent through money order no online payments and no cards. They also had their office closed almost every day rent was due so it was difficult to get a receipt for the payment. They also made getting an apartment there hell in the first place because they are lazy and don’t do their jobs or they keep units vacant for friends and family members. Unprofessional company when I called them to complain they said I don’t understand how they run things. Pretty sure you guys don’t understand how things are being run at your apartments you manage.,,,,,,,,Awaiting processing,,
807Tara Warren,3,5/14/2024,They came in looked at my dryer but didn’t run it long enough to hear the noise or see why it’s not drying properly but the response time was prompt and they were very upfront with me about what needed to be done so I still need work done on it,,,,,,,,Awaiting processing,,
808Bee Rossberg,1,5/14/2024,The regional manager for my current property is unwilling to contact me back after multiple attempts. Ignoring maintenance requests.,,,,,,,,Awaiting processing,,
809M Covey,1,5/14/2024,Its impressive that folks give this company such good reviews. My experience is that the FPI in southern maryland is barely able to be called pathetic as the BEST description i can give them. The property grass is two feet high before it gets cut. My HVAC system has been freezing up for about 8 months. Now. They assure me it will be fixed. For now however the unit has to be turned off. The ice melts and ruined my carpet. I had to pull it up and throw it away bc it was filled with mold. My electric bill has been running $700/mo bc of the issue even though i am in a small 2 BR section 8 apartment. My ceiling is about to fall in from the upstairs leak. I can go on and on but im sure ive made my point.,,,,,,,,Awaiting processing,,
810Rickie Jackson,1,5/13/2024,They entered my apartment change the AC filter left it on my front room floor. Then cut on my AC left it running with the windows open. I don’t see why I should be thankful or say what a good job they did it was unconscionable.,,,,,,,,Awaiting processing,,
811Ciera Burgess,1,5/13/2024,I put in a maintenance request to have my screen door fixed and it took them almost 3 weeks to a month to come fix it. The maintenance team is SLOW when it comes to fixing things. If its not an emergency fix then they take there time which is unacceptable. ALL MAINTENANCE REQUEST SHOULD BE TENDED TO IN A TIMELY MANNER. So stop riding around on the golf cart acting like your doing something when your not.,,,,,,,,Awaiting processing,,
812True Color,3,5/13/2024,Not sure if this was for the dryer or for the toilet. Im very happy they had some one out to clear the dryer ducts. Its cost me a small fortune on my electric bill trying to dry a half a load of laundry for 4 80minute cycles. But it is working now. I have been waiting for the toilet in the kids bathroom to get fixed since I moved in q 202 unit last month. I ended up fixing that myself by replacing the floater in the tank. We definitely need more maintenance workers or a better system for maintenance orders.,,,,,,,,Awaiting processing,,
813Louie Franco Jr.,1,5/13/2024,TIDES AT NORTH NELLIS LAS VEGAS NV…AVOID THIS PLACE AT ALL COSTS!I really wish I read all of these reviews before I signed the lease. On DAY ONE: We get the keys and we start to move in we immediately find hazards and complete disregard towards readying a unit for someone to move in to. Day one is 5/12/24. This place was made available in 4/30/24 so they had more than ample time to get ready.The fridge is disgusting rust on appliances dilapidated cabinet doors and stripping shelves in the kitchen the roof looks like it’s going to cave in and the floor is rising and deteriorating. There’s appliances littered all through the property. No fire extinguisher isn’t this illegal? THEY LEFT THE PREVIOUS TENANTS BELONGINGS IN THE MIRROR! The photo is not our belongings this was found on first inspection!!!THIS IS DAY ONE. I brought someone here with me that I love and care for only to introduce them to the hell that is this place and I am legally obliged to do so FOR A YEAR. I regret coming here.I’ve read the common themes about the pool and gate not working… THE POOL IS NOT IN USE AND THE GATE IS ALWAYS OPEN. What is Karina doing to get this place under control and what is Tides at North Nellis doing after years of complaints to make changes? Who is this negligent maintenance worker and why is he employed after so many complaints? Honestly a news outlet should be reached about this place because Tides are clearly taking advantage of it tenants the minute they lock you in.TRUST THE REVIEWS. PAY THE EXTRA $150 to whatever other price somewhere else to pay not only for the quality of life but for the upkeep the better standard and they worth of what you’re paying for.DO NOT let the few good reviews convince you to give this place a chance. Karina may be doing her best but it’s clear to see that Tides continues to let her and tenants down and at some point she is complicit with the undertakings taking place.,,,,,,,,Awaiting processing,,
814Mark H,1,5/13/2024,I have been waiting on a refund for a holding deposit for 3 months now property has stopped replying to me and still haven’t been able to get I. Contact with anyone from FPI management. Cheers to losing 300 dollars and for Rachel Gonzales for stopping replying to me at all seems like they aren’t working to actually issue the refund at all.,,,,,,,,Awaiting processing,,
815Timothy Losey,2,5/11/2024,I live at milepost 5 in Portland ran by this company and the bathrooms are dirty the floors are nasty most the week including facilities. They gave me a violation for expressing I did not feel safe because a past tenant had assaulted me and I received a violation because I was having a mental break down and they shut the door on me and said come back when you are calmed down. Very unprofessional and ignores tenants emails if they have an issue. They also talk about tenants behind their back calling them names and making fun of them. The disabled live here and thats how they treat us. I have not have a violation in my life and I received one because I was scared and didnt know what to do. I was threatened at knife point. I strongly encourage your company to do a surprise visit because they clean when theirs meeting really good so they dont get in trouble u have 2 months worth of bathrooms and facilities not being cleaned. Over all a terrible choice for management,,,,,,,,Awaiting processing,,
816Janice Macedo,3,5/10/2024,I live at Villa Serena…I am not satisfied as I was not notified that they entered my home and I have no idea what they did. They did not leave a work order saying they entered. I had called emergency number on Saturday as I had a leak in my bathroom. I was told they would contact the roofers I only know someone entered because my bathroom light was left on. I did not give them permission to enter nor was I informed they were coming. Jan Macedo unit 1905.,,,,,,,,Awaiting processing,,
817G Kendrick,2,5/9/2024,My dryer was having many issues and maintenance changed my washer and dryer and replaced it with a new one 😊 thank you! They are always nice and respectful when providing services in Valencia Pointe Apartments in Miami I give them 5 stars . However my 2 stars is because FPI management company itself gives a really hard time when it comes to providing anything new if something is wrong like the AC or a stove that is out of maintenance hands and a new one is needed (wear and tear is a thing! and happens). The management company gives a very hard time to have a new one approved and it’s ridiculous . Please help your onsite team resolve issues quickly! The onsite management team are wonderful people who just want to help but FPI makes it so hard for approvals for us (the tenants),,,,,,,,Awaiting processing,,
818diane humphreys,1,5/8/2024,I received my last bill after moving out of an FPI management property. Residents pay via Domuso. I logged into my account to pay my final amount however the wrong amount is shown. I have been communicating with an assistant manager via email over the past few days and 1 phone call today to request someone correct the amount on Domuso so I can pay it. I tried to make a payment under other amount to pay the correct amount but the system would not let me make partial payment. I sent the assistant manager a screeshot of that.. explained I am in a remote area and really need to pay via Domuso like I always have.Whomever input the current amount can certainly input the correct/ updated amount. I have gone above and beyond communicating with their office staff to resolve this and still no updated amount so I can pay safely and efficiently. I have rented units at a couple of FPI properties on and off for several years and have left all of the units Ive rented in immaculate condition and never missed a rent payment once. Truly a shame that a decent tenant is not respected or treated with decency after keeping up my units with care and pride and paying thousands in rent. I will never live in an FPI property again. The lack of cooperation and consideration to assist me with something so easy is unacceptable and unprofessional on their end. They are not helpful and are truly fake in how they come across in their mailings and phone prompts. Were happy to assist Have a great day! While treating someone very poorly. All I know is that I have not been assisted they have not been helpful. The most current property I was at had significant issues that drove me to put in a 30 day notice. No help or concern from the property manager. Very condescending and degrading when I had legitimate concerns. So done at that point! I just want to pay my last bill and be done with FPI.,,,,,,,,Awaiting processing,,
819Ricky McGruder,1,5/7/2024,one of there property in columbus ohio berwick grove. if you dont want to live with bed bugsroaches? dont want to have ghetto neighbors blast loud bassy music next door to your bedroom 24/7? dont want to live with neighbors having there dogs poop in your yard. and neighbors bully and harass you?complain to beriwck grove and fpi management. and it get will evict you.,,,,,,,,Awaiting processing,,
820Jordan,1,5/6/2024,Half a year with nothing getting repaired. Looking forward to moving. Don’t move here if you don’t have to. You will regret it.,,,,,,,,Awaiting processing,,
821Michael Mallicott,3,5/6/2024,No review text.,,,,,,,,Awaiting processing,,
822Jody Stevens,1,5/6/2024,Peoples Work in the local Office Are lied and part of the criminal?,,,,,,,,Awaiting processing,,
823tellie dee,1,5/4/2024,Honestlymy work is not complete. There was no work really done he painted over mold made minor “adjustments” said he’d be back Monday and that was a month worth of Mondays ago. It took forever to even get that. I’m afraid to complain but living with roaches mildew mold and living in unsafe conditions under California Law is constantly on my mind. I’ve called FPI I’ve sent emails heck I’ve even called code enforcement. But again I feel unsupported by management. You asked me to share my opinion with the world but these are the FACTS living at Millcreek in San Bernardino,,,,,,,,Awaiting processing,,
824Mariah Atz,1,5/3/2024,If I could give 0 stars I would. To begin the order has not been completed yet for some reason it has now been marked as such. We have waited (and still are) over 3 weeks for 2 of our lights to get replaced as well as for someone to come out to check why our AC won’t start. Both of these problems are reoccurring issues as well. I fully understand this is a large complex but for the 3 years I have lived here they have always* had issues resolving maintenance in a timely manner. the appropriate business response would be to hire more help to expedite the needs of their paying tenants. Instead the staff continues to ignore the needs of everyone who lives here. On top of that they extremely rude as well.,,,,,,,,Awaiting processing,,
825Salvador,1,5/3/2024,Emailed FPI Management about this issue and we havent heard back. Seems like they respond to Google reviews so heres my shot.Update (05/03/24): Emailed FPI on 05/01. Nothing.Update (04/23/24): No one from FPI reached out despite two emails.Im a current resident at an FPI property. Earlier this month an FPI employee and fellow tenant trapped my wife and I between the corridor of a parked car and a wooden fence. Loudly agressively and behaving unpredictably he proceeded to berate us explictly accusing my wife and I of being parking lot cheats.When I contacted the community manager explaining that I did NOT in fact own the vehicle for which he was upset over and that his actions may be a violation of our tenant agreement over harassing or threatening behavior she responded that he was simply a nice guy who was trying to enforce the rules ignoring that he physically cornored us over a spot him and his son enjoy - conviently I assume.To this day approximately two weeks after the incident we still reside below the man who accosted my wife and I. Weve contacted the community manager who has since started ignoring us and weve contacted FPI Management at their email. Nothing.Its just not okay to not respond. This is clear bad faith and a violation of our tenant agreement.,,,,,,,,Awaiting processing,,
826Prashant,1,5/2/2024,Terrible service and speaking lies!We complained to vista ridge apartment reno since the main door lock was not working and they didnt get it fixed from last 10 days . When i complaint to apartment manager they emailed me stating that maintainence supervisor has communicated to us. Whereas no conversation happened and provided false information to the apartment manager.The apartment manager relayed to us that the maintainence supervisor contacted us whereas no contact was done.I do not know who is right or wrong simply feels terrible and it shows what kind of person they are who does not want to do their job and provide us with this experience. We expect these services after paying almost $2000 per month towards rent.Totally unacceptable!,,,,,,,,Awaiting processing,,
827G D,1,5/2/2024,Copper creek apartments are unprofessional the whole staff especially ALYSSA C / Aly,,,,,,,,Awaiting processing,,
828Violeta Mendoza,1,5/2/2024,Alyssa C From copper creek apartment in Citrus Heights is very unprofessional. Lies & tried to steal my holding deposit . Never followed up with me on my application For 12 days . The office employees never answer the phone here either. Complete disaster trying to apply here .,,,,,,,,Awaiting processing,,
829Pete,1,5/2/2024,Was 5 stars. I just got my lease renewal and my rent is going up by 361 dollars. Thats a miserable increase.,,,,,,,,Awaiting processing,,
830Marie M,1,5/2/2024,They own/manage Alexander Ridge in Georgia my air conditioner area and furnace flooded on Monday everyone at the property keep saying they coming back or someone is coming but I have black mold and it’s getting bad with the smell and still a slow leak I will not be paying rent until I know this is getting fix I’m on day 5 of nothing being done and leasing people saying someone coming but NEVER YALL NEED TO FIX THIS also put in a work order for kitchen lamp thats dangling a week ago I guess it want be fix tell next year they can’t keep maintenance Cause they don’t pay these folks in Georgia.and we don’t have an emergency hotline just in case it was emergency they wouldn’t know until the next business day . Do better,,,,,,,,Awaiting processing,,
831Butch Lambrecht,1,5/2/2024,First of all we do enjoy living here that being said we have always had good luck on getting repairs to our apt however the upkeep of this facility is very poor. Things that need replacement or repair. The staff is very poor on taking requests because they claim their to short handed on help. The pool has been vandalized at least 1 a wk so closed. Movie room 4 is never worked since we lived here now 4 years. The TV in the other movie room worked for a short time on cable but no more. No pot lucks no bingo know social time because of no support by staff or management or owners. Requests that are taken by the office never have anything done. Phone calls never returned. Or very seldom.,,,,,,,,Awaiting processing,,
832SolMaira garrido lobo,1,5/1/2024,(Translated by Google) I never received the visit I need I requested an inspection for my apartment(Original)Nunca recibí la visita que necesito pedí una inspección para mi apartamento,,,,,,,,Awaiting processing,,
833Christopher Cleveland,1,4/29/2024,Vintage at cities Vista is AWFUL. LOTS of drug traffic * homeless sleeping in the stairwell. The leasing agent (michelle) loses rent checks & the Mgr (patty) defends it. Shes scared of being fired. AN AWFUL PLACE!!!,,,,,,,,Awaiting processing,,
834Fabiana Ferrara,1,4/27/2024,The order was not complete I am still waiting for a new fan. (maybe one year),,,,,,,,Awaiting processing,,
835Jamila Bowman,1,4/26/2024,I have sent 3 emails to FPI about one of the complexes that they manage and called and left MULTIPLE VOICEMAILS in over a 2 week span and no one I repeat NO ONE has responded back to me. They want to charge me a late at the complex I stay at of $125 that day wasn’t my fault but when I referred people who have moved in might I add they won’t give me my $500 referral fee off my rent but the company wants their $2000 on time for a roach infested complex. Now make that make sense.,,,,,,,,Awaiting processing,,
836Brash Knuckles,1,4/24/2024,If you want what you pay for look elsewhere. 1 is to many stats but is the lowest option.Why would I take the additional time to bother to try to reach out to you?As you have returned none of my messages or emails.In regard to the situations I had in your complex... The changing of staff and management and the roll over rate and the fact that everything he seems to change around these apartments to include my bill going up consistently without any of my issues being properly addressed. Is the problem if you really concerned yourself with any kind of issues other than trying to get a 5 star review You would follow-up with your tenants accordingly.,,,,,,,,Awaiting processing,,
837K Edwards,1,4/24/2024,I’ve leftover six different emails with two different people about an apartment complex here in Las Vegas Nevada. They still have my apartment holding deposit. It’s been well over month and still no refund still no answer from anybody very bad service.,,,,,,,,Awaiting processing,,
838Adan Roldan,2,4/23/2024,Not a very good service. The items that were supposedly fixed still dont work and other work is not quality work. This is the third time they come to do work and were not happy. We dont want to call in any future work orders because of this.,,,,,,,,Awaiting processing,,
839Jose Bustos,1,4/23/2024,I still don’t have hot water and water pressure is low 🤦🏻‍♂️,,,,,,,,Awaiting processing,,
840Diane Talavera,1,4/23/2024,Pointless!!,,,,,,,,Awaiting processing,,
841Chris Lynch,1,4/23/2024,No review text.,,,,,,,,Awaiting processing,,
842Jennifer Herrick,3,4/20/2024,Yes my maintenance requests were completed but I have been waiting for these requests to be completed for 2 years hence the 3 stars. I would only give this complex (mission bay) 0-1 stars if this was a review for everything as a whole.,,,,,,,,Awaiting processing,,
843April Hay,3,4/18/2024,Glad maintenance brought a new washer however the supervisor for maintenance needs to understand that a washer is a high priority. Having to wait a month for a new washing machine is very ridiculous.,,,,,,,,Awaiting processing,,
844Nacho,1,4/17/2024,FPI has been terrible to live under I don’t know how well they keep up with the properties they managed in la a Vegas but it’s honestly seems like they don’t and only care when rent is due the property and rot and burn down for all they care tides on north Nellis in Las Vegas is a DANGEROUS place to live they advertise a gated community but the truth is they leave it wide open and never bat an eye at who comes and goes multiple tenants have had their cars stolen from here with ZERO help from anyone in the office they have signs claiming to have cameras and security but that’s all for show in their lease they tell you you are on your own and if you put cameras up yourself they threaten to take them down themselves and charge you for it. Which is funny cause apparently they can’t keep up with paying the last cleaning crew that stopped coming 5 months due to lack of payment I know this cause I started off having to argue with one of them over them parking so close to my cars that I would have to climb in through the passenger door Karina is a TERRIBLE manager who always promises things will get better. FPI just settled a law suit for charging the great people who serve to protect our freedom for having to break leases due to orders to relocate so that should tell you a lot about this company,,,,,,,,Awaiting processing,,
845L B,2,4/16/2024,They fixed the water leakage; however it takes a while to do non-essential. We submitted a work order for our vent fan in bathroom since it makes noises after turning off. We still no response from the maintenance.,,,,,,,,Awaiting processing,,
846Jama Marshall,1,4/16/2024,No review text.,,,,,,,,Awaiting processing,,
847Jarlith,1,4/16/2024,Dont waste your time!!!! Just get an attorney!!!! No-one from the company will ever get in touch with you. The response from the team is just a waste of time and fluff to make you feel better. They dont care about you they just want your money! Find a much better company to rent from!!!! They dont care about your health or safety!This management company is horrible. There is human fecies smashed into the carpet in the hallways and the main hallway. Floors have not been cleaned in months!!!! The building is not a safe and secure living environment!!! The building isnt even secured! Trash hasnt been picked up in weeks trash overflowing in ALL dumpsters! Roach infestation throughout the entire building!!!!The grounds keeper Dave that does absolutely nothing! All he does is ride around talking on his phone all day talking to his mom and wife. Talks to the tenants for hours on end telling everyone about everyones personal business that happens at the office which is a NDA violation! Acts like hes doing his job by placing wet floor signs on the floor when the floors havent even been cleaned. The managers on sight havent done anything about all of the issues! Have tried to reach out to upper management to no avail! Cant even get a return phone call!!!! If someone from upper management would like to talk to me about these things it would be great!,,,,,,,,Awaiting processing,,
848Scott Mead,1,4/14/2024,After moving out of one of their properties recently after only living there 9 months they wanted $382.54 ABOVE our security deposit. The apartment complex itself was extremely unreliable in communication and doing what they said they would do - I never actually even spoke to a manager directly - there was always an excuse. I contacted Jackie from FPI who was much better at communication. She agreed after several emails and phone calls and investigating that we do not in fact owe $382.54. She emailed to say their accounting team would adjust the amount owed so we could pay what we actually did owe (some utilities = you cant make partial payments apparently). A week later it still wasnt adjusted. I called and emailed and she responded back saying that the apartment complex had taken care of it. I call the IQ Data company (their debt collector) The amount we owe is still not corrected. So I wait a few days as instructed by them and call again to pay what I actually owe. IQ Data says the apartment complex never even called them to adjust the amount! Its outrageous and terrifying that you cant rely on these people to do what they say they are going to do. We will suffer a credit hit in 4 days because they are not doing what they said they would do and the ridiculous system doesnt except partial payments.,,,,,,,,Awaiting processing,,
849Zoya Gordon,1,4/11/2024,Ever since you guys started managing my community rent has gone up and quality has gone done. I see now why all the best employees that were here prior to you guys have left. I’ve been here for 10 years and you guys refuse to change my carpets!! Would not recommend to anyone to work with you guys or live in any community you guys manage.,,,,,,,,Awaiting processing,,
850Petal Yarbrough,1,4/10/2024,Wh at did they complete??????? Because everything is still the same way so that a full lies you guys told 🤔 😠 😡 😤,,,,,,,,Awaiting processing,,
851Janelle Arnold,1,4/8/2024,I have had a bad experience with FPI management. They have poor customer service and do not respond to questions promptly or with the right information. Their management team does not seem to know what their requirements are for renting their apartments and will misinform you. I was very disappointed by the lack of professionalism and will not be renting from this property management company.,,,,,,,,Awaiting processing,,
852Ian Powder,1,4/7/2024,Somehow these inconsiderate folks managed to build a new development in Redding 1255 Industrial st that literally cannot be accessed from that street. Delivery professionals like myself are forced to drive nearly an additional mile with no sinage to access this building. Absurd but sadly typical for companies like this.,,,,,,,,Awaiting processing,,
853Osama Oudat,1,4/7/2024,Blanton Commons Aptatments on beaverton 97078Very very poor service with no response since January.I am quite angry because you advised me to park off street without any issues till you get a parking spot. I received a ticket when parking off the street. I havent heard from you isince i started my lease. Ive been contacting management about your poor service but Ive never received a response. I signed the lease with one parking space. I have to receive credit for not having a parking space given to me for more than two months as you charge me when I violate the role.I need a parking space as soon as possible. I do not know where should I park.,,,,,,,,Awaiting processing,,
854Trisha Ramick,1,4/4/2024,Their representative did not take time when signing lease and I didnt feel comfortable asking her questions. I ended up breaking my lease before I even got keys because their rules are ridiculous and theyre taking me thru the coals with fees and I cant get a return call about my deposit...,,,,,,,,Awaiting processing,,
855Kristy L,1,4/2/2024,Maintence came in and said he fixed our ac ..But it’s still NOT fixed ! And still waiting on a filter since about a week ago . Amongst other things that’s broken or not working. Dont even feel like putting in a work order to just have someone come in. And act like they fixing something when they really just being nosy to try to see wat u got goin on. In your home and to only have the issue still not fixed!,,,,,,,,Awaiting processing,,
856tracy griffin,1,4/1/2024,No review text.,,,,,,,,Awaiting processing,,
857Erin Weber,1,3/31/2024,You try to call to go above normal management but this is a glorified answering system.This office does not keep a secret they will not keep you safe from other residents. They don’t care as far as keeping the amenities clean. Their kids that running around here and break stuff breaking into peoples apartments. They break onto your patios and steal your stuff. They also hurt your animals and the apartment does not do anything about it. This place is the worst place that I’ve ever lived at. The maintenance also has been combative towards people that live here for various reasons. This is just not a A safe place to live. They let kids run around here destroying peoples livelihood and safe spaces and say they are just children and it’s OK but yet these kids harass by barking at my neighbors dogs they try to break in to cars and apartments and parents say that it’s OK because they’re just children in the office says it’s OK They are breaking . This complex is the worst complex I’ve ever lived at and they continue to try Every six months and crime here is ridiculous. Good luck people. Good luck moving.,,,,,,,,Awaiting processing,,
858Rakesh Thati,1,3/30/2024,No review text.,,,,,,,,Awaiting processing,,
859Marva Peay,1,3/29/2024,No one has come to fix my request. I have been calling for 2 weeks.,,,,,,,,Awaiting processing,,
860Savannah Wood,1,3/22/2024,No review text.,,,,,,,,Awaiting processing,,
861Corinne,3,3/22/2024,No review text.,,,,,,,,Awaiting processing,,
862L S,1,3/22/2024,Terrible. Treat you like you live in jail. Were getting fined for having POTTED PLANTS!! I want to have beautiful flowers for but no thatll cost ya! Im scared Ill get fined for my door mat Oh and if you like to keep shoes off in the house no shoes outside or youll get fined for that too. This place is disgusting.,,,,,,,,Awaiting processing,,
863Sheketa Washburne,1,3/20/2024,No one came to my apartment. The work order still stands.,,,,,,,,Awaiting processing,,
864C A,1,3/19/2024,They have the worst customer service I think I’ve ever encountered.,,,,,,,,Awaiting processing,,
865Andy Brackens,1,3/18/2024,These people are a part of the system raising rent for personal gain and accused of colluding with other landlords to raise rent higher. Dont support this company.,,,,,,,,Awaiting processing,,
866Hikkachu,1,3/17/2024,They will continuously ask you to make a review for their properties but no one is willing to talk to you or listen to you when you call.Your propertys residents live there. They call it home. Imagine not being able to get the assistance you need in your own home? Residents are limited to what they can / cannot do because of the leases you put in place. You need to be willing to support those lease holders.,,,,,,,,Awaiting processing,,
867Joao Lopes,1,3/15/2024,They took 3 months so solve a water heater problem that could’ve taken 1 day they keep sending people that did know how to fix it.,,,,,,,,Awaiting processing,,
868Gavin Hartsfield,1,3/15/2024,Impossible to get ahold of anybody over the phone and the property managers voicemail was full I am unsure how you run a business this way.....,,,,,,,,Awaiting processing,,
869Queen Anng (Mzangie.828),1,3/15/2024,I went here because it was recommended as DCA unit back in December 2023. I also paid $85 for application fee. I was denied residency and was told Id get my deposit back. Late January I went by the office I was told it takes up to 4 weeks to get my money back. In the meantime Ive become homeless because I need the money to use on another apartment and DCA canceled my case because I didnt get a place before the voucher expired. It expired cuz I didnt have application & deposit fees for a new place. Its now the middle of March and they havent returned my deposit. The local office says they cant help and the management offices wont return my calls. DO NOT PAY A DEPOSIT TILL APPROVED. These crooks are ruthless.,,,,,,,,Awaiting processing,,
870Samantha A,1,3/14/2024,No review text.,,,,,,,,Awaiting processing,,
871Ruby White,1,3/14/2024,No review text.,,,,,,,,Awaiting processing,,
872Kathleen Chin,1,3/13/2024,Ummm…. Sadly this work has NOT been completed—oops! Maintenance came last Friday—the day after we submitted the request. However we needed to reschedule the work for this week. We thought they would return on Monday; it is now Wednesday evening. We have had NO further information about when we can expect Maintenance to return to fix our shower plumbing issue.,,,,,,,,Awaiting processing,,
873Diana Stevens,1,3/12/2024,The staff doesn’t return my calls or email. Jennie Avila manages my apartment complex and she is very bias disrespectful and discriminating towards tenants!,,,,,,,,Awaiting processing,,
874Sara Martinez,1,3/12/2024,Unprofessional!,,,,,,,,Awaiting processing,,
875Lina Castillo,1,3/12/2024,The problems are not resolved. The air does not work properly and the kitchen has been damaged for more than 1 year they pretend to fix it but it still works poorly. The condo administrator says they does not have budget.,,,,,,,,Awaiting processing,,
876M&M Bros,1,3/12/2024,No review text.,,,,,,,,Awaiting processing,,
877Patricia Porter,3,3/11/2024,No review text.,,,,,,,,Awaiting processing,,
878Jordan Lewis,1,3/11/2024,My ceiling has water damage. It’s hard to get in my front door. I keep getting emails saying my work orders are completed when they are not. My bedroom window has been cracked since Memorial Day!,,,,,,,,Awaiting processing,,
879The Fraziers Dj and K,1,3/8/2024,Took forever for things to get repaired but still in need of other repairs that have been mentioned awhile back,,,,,,,,Awaiting processing,,
880Neptali Valera,1,3/8/2024,since I moved into the apartment the air has not worked they have come to fix it 3 or 4 times and it works for 3 days and then it stops working at the moment it does not work,,,,,,,,Awaiting processing,,
881Lina Castillo,2,3/8/2024,No review text.,,,,,,,,Awaiting processing,,
882Joan Maïs,1,3/7/2024,Molds…broken blinds…washing machines & electrical outlets are ongoing issues. Patio Construction began 11/3/23 to this date still not done!Roland - maintenance came to fix the shower replaced a blower kitchen drawer knob kitchen ceiling light fixtures and added a GFCI plug. He complied with the “City Inspector’s findings” within his scope. He was not able to fix the washing machine and requested a replacement and patio blinds are currently not available. Its always pleasant to deal with Roland. He is extremely respectful and professional and listens to my concerns.3/5/24 Tuesday 8:25 am Maintenance - Roland came to fix the Dryer Machine. It’s always pleasant to deal with Roland. He is an efficient and respectful professional.,,,,,,,,Awaiting processing,,
883jacqueline gallardo,1,3/7/2024,Terrible management at this property. This ticket for maintenance was closed and work not even completed so I had to open up a new ticket,,,,,,,,Awaiting processing,,
884Samille Klosowski Reese,1,3/6/2024,No review text.,,,,,,,,Awaiting processing,,
885Stephen Gumiran,1,3/5/2024,This place makes me question if its an actual low income apartment place or if its even a safe place to live. Its $100 per parking spot and rent increase on such a short notice... Entrance to the building Doors are not secured. Amenities downstairs cant be open with card keys. Vestibule door acces constantly having lock issues... Just fed up to be paying for such amount with little maintenance keeping.. Secured garage door was left open for a week.,,,,,,,,Awaiting processing,,
886Fabio dos Anjos,3,3/3/2024,They fixed the electricity in the apartment. Thanks. But they did not fix the washing machine nor the dryer. And also the balcony is still not repaired. We cannot go out on the balcony. They tore apart the balcony and our outdoor plants that are indoors are all dying. They do need sun light. It has been about a month and they just tore it down in one day and have not returned..,,,,,,,,Awaiting processing,,
887John Chiari,1,3/3/2024,No review text.,,,,,,,,Awaiting processing,,
888Essential Diffusion,1,3/3/2024,The property I have lived in for 3 years was bought by FPIit is becoming so run down since and they are illegally adding new fees mid lease AFTER sending an email stating our leases will remain the sameThe apartments are infested with roaches and although we are charged a fee for pest control they never show up when scheduled and our property manager will just lie through her teeth to avoid faultThis management company is unethical. I would recommend residents seek legal assistance and contact their local HUD when having any issue with this company as they will just try to screw you overSure they say email them in all their replies to the Google Reviews but they don’t respond,,,,,,,,Awaiting processing,,
889Tiffany Tehila,1,3/3/2024,applied to Mission pointe apartments which is managed by FPI management and I didnt get the apartment. I was told to pick up my money order for the holding fee . I picked it up and took to my bank . 2 days later I was notified by my bank that the money order had already been cashed. I called the apartments told the couldnt help me and that is was my bank that was the problem and then I was hang up on because they were busy so I went to the apartments and I took the paper my bank gave me . After some back and forth they admitted to processing my money order in error and told we I would be refunded . They told me on 2/01/2024 that I would have my money refunded and that it wont take longer then 14 days..it has been 32 days and I still dont have my money. I called and spoke with Johanna Lopez once and she told me my check was being mailed out that week and that was 3 weeks ago . I have called multiple times and left messages since then and no one was called me back .,,,,,,,,Awaiting processing,,
890music is life,3,2/28/2024,No the water still coming up it doesn’t leave anymore but it’s still comes up in the sink,,,,,,,,Awaiting processing,,
891Rainna Chapman,1,2/28/2024,It took you guys 2 months to come and fix a dishwasher that was broken when we moved in and still isn’t fixed. Leaky faucet in the kitchen sink,,,,,,,,Awaiting processing,,
892Alexander Quinteros,1,2/27/2024,No very good service we had to ask a couple time the technicians so they finally fix them,,,,,,,,Awaiting processing,,
893Elizabeth Brown,1,2/21/2024,No review text.,,,,,,,,Awaiting processing,,
894Iam BlaCkHoLLyWooD,1,2/21/2024,Heater is still broken for the 3rd time and I’m thankful for Alex help as much he tried but still every month it’s something new here at my property between new workers to mess up appliance in the apartment. They wonder why i be late on rent cus damn a brothera shouldn’t be going thru this especially for it to be my first apartment in Vegas,,,,,,,,Awaiting processing,,
895Israel Sanchez,1,2/21/2024,Kirker Creek Pittsburg CA. The maintenance is terrible plus we are infested with mice.,,,,,,,,Awaiting processing,,
896ben flamini,1,2/20/2024,No review text.,,,,,,,,Awaiting processing,,
897Al Mueller,1,2/20/2024,Do not pay deposit . You wont get it back no matter how you leave the property,,,,,,,,Awaiting processing,,
898Cherry Johnson,1,2/17/2024,I think this management company does not do a great job and managing their properties or at least the properties with the majority of the residence are black.,,,,,,,,Awaiting processing,,
899Scott Carlisle,2,2/16/2024,Ceiling? Fixed. Poorly.Rain downspout? Still not fixed. Going to rain again water will come on.if we open the door.Light? Works still flickers like it will go out again.You used to do good work. Today mot so much. Please go back to what you were doing before.,,,,,,,,Awaiting processing,,
900kim “Mz' Brown” brown,1,2/16/2024,Keep sending me emails that are stating work order has been completed have been waiting on my refrigerator and dishwasher to either be fixed or replaced for over three years amongst other things 😭 still waiting ⏳⌛,,,,,,,,Awaiting processing,,
901Julie Lyon,2,2/13/2024,Re.: Bristol Bay in Tampa.There seems to be some kind of inaccuracies in the Domuso app as well as conflicting amounts on Rent fees. We have excessive air condition break downs regularly and hope this can be remedied. Also we would be grateful for sufficient trash bins on such a very large property. We desperately need attention to these matters in lieu of the hardships we have patiently endured. Last year was record heat and compromised the integrity of our beloved community. It was unbearable.Thank you in advance!JL,,,,,,,,Awaiting processing,,
902Novelette Afflick,1,2/13/2024,Do not know what work was completed. I reported the problem since 12/22/23 and no one has been there. So nothing has been done. Over 2 months of not having my stove fixed to this date 02/13/24,,,,,,,,Awaiting processing,,
903Betsy Bart,1,2/13/2024,Well according to my kitchen everything on the middle of the floor faucet is still dripping for a year!! nothing has been completed. He said hell be back next week. not to use one side of the sink biy but use the other sideLol. but it needs a new garbage disposal aswell.from what Ive been going through with this sink for the last 2 yearsneeds a whole.new replacement.I say Cheap Cheap..i am the perfect patience tenantGo figure..3185 contra Loma Blvd Somerset Apartments AntiochCA 94509..Update. Ive moved since then. Lots of new senior dwelling being built..good luck hunting..,,,,,,,,Awaiting processing,,
904Edward Ortiz,1,2/13/2024,Unfortunately I have nothing positive to say about this management. They really dont care about tenants and never and I mean never do they answer phone calls or emails. Some emails came back as errors and eveything. I only got a call when I missed my monthly payment in February which wasnt a date in my contract. I had already turned in keys and everything. And they call saying oh weve received your service request (that I sent a year prior) and were gonna go fix it soon. Oh by the way you missed your payment. I waited a year and a half to even get an answer for a bathroom heater that came broken with the apartment when I moved. And funnily enough although maintenance came to my apartment TWICE to look at the heater they en up fixing it 2 weeks after my lease ended. Its truly unfortunate how a place like stoneridge Luxury apartments would have such a terrible administration.Sincerely dissappointed,,,,,,,,Awaiting processing,,
905Naomi Elliott,2,2/12/2024,I moved into Siena Villas in Jan 9th and immediately submitted multiple work orders that have since been ignored. I have a missing bedroom blind broken fridge drawer and the washer and dryer have ben jerry rigged so badly that the dryer does not turn off when you open the door and takes 2.5 hrs to dry a load! All of this has been documented and the only thing that they have fixed so far is the front door porch light as of 2 days ago! They are very very slow with addressing these issues and need to hire more maintenance employees. Beware!,,,,,,,,Awaiting processing,,
906Meira Blazsovics,1,2/12/2024,The maintenance request was never completed on the window. It took over 3 weeks for maintenance to show up. Now the garage door won’t open hopefully it doesn’t take 3 weeks to get a response and repair on that issue.,,,,,,,,Awaiting processing,,
907Lesley Nicole,1,2/9/2024,The most horribly unorganized unprofessional highest turnover with leasing staff management company ive dealth with. It took months to figure anything out. Thankful I found a much better option. Its way too expensive in the bay for professionals to act anything but professional. Called texted and emailed. They called me a month after the fact. I had already found an awesome condo. Do yourself a favor look for private owners or buy because these agencies do not care about you and watch them leave a standard cut and paste reply. Everything has gone up in price and down in value integrity and very basic respect. They are quick to take you money and make you go through hoops to get it back. Read the fine print especially about the holding fees. Very dispointed the one agent they have at least she pretended to care.,,,,,,,,Awaiting processing,,
908Tara Khawaja,1,2/8/2024,Horrible.,,,,,,,,Awaiting processing,,
909Chrissy Mcintosh,1,2/5/2024,It didnt get done no 1 came into my home to do the work order,,,,,,,,Awaiting processing,,
910Katie Eng,1,2/4/2024,I have lived at 2 FPI managed properties and can safely say ... stay away. The first one (The Grove in Davis) never had on-site management. The door was always locked there was no central place to get help if you got locked out no maintenance office either. The second one (Fremont Mews in Sacramento) has a management office that does not seem to have it all together. I have had bugs in my apartment for 3 months and no exterminator has come despite numerous maintenance requests and back-and-forth emails with the office. Overall avoid FPI managed properties because they do not seem to care about their residents needs and safety.,,,,,,,,Awaiting processing,,
911brittney adkins,1,2/1/2024,Nothing was completed. Nothing was done. I don’t understand why it says that it was been completed. I don’t think anyone realizes that I do have a camera on my door and inside of my apartment and no one was here to fix anything. I don’t understand why I’ve had a work order put into the system for the past 4 1/2 months and nothings been done I don’t understand why it wasn’t fixed when the apartment above flooded I don’t understand why somebody knocked on my door and ran up and down the stairs and still did not come in to check to see if anything was messed up I don’t understand how anything was completed without nothing being completed so if I can give them zero stars I very much,,,,,,,,Awaiting processing,,
912Greg Cosmos,1,1/31/2024,I received this email saying my request was fulfilled but it wasnt the outside light overhead light in front of Apartments 390 and 386 are out and its very dark walking up the stairwell I almost tripped the other day this needs new light bulbs or something thank you Greg Cosmos,,,,,,,,Awaiting processing,,
913CCD Student Ambassador,1,1/30/2024,Wrong email. Wrong name. Nothing fixed. Ridiculous. 2 months free for newcomers that get updated units… 2 weeks later. Same issue.,,,,,,,,Awaiting processing,,
914Tammy Hoffman,1,1/28/2024,Ellen Richard is hateful judgmental and has no compassion for it be people who live here. She also has the truth about complaints from the community. I have had one-on-one with this lady and she is someone who abuses her job and she is not a fair person,,,,,,,,Awaiting processing,,
915BTS OMMA,1,1/27/2024,I have called multiple times recently and have not received a call back. I live in Washington and live at copper ridge apartments. They just sent me and a fellow tenant who is also on section 8 a notice for rent increase that is $82 more than housing will pay. They are forcing us out. Im assuming that they are trying to get rid of section 8 tenants. No other tenant that i know who pays regular rent has got a notice. We are also both disabled. This is not only unethical it may be discrimination. I intend to talk to a lawyer next week. I have tried to resolve this and my fellow section 8 tenant and I are in distress.,,,,,,,,Awaiting processing,,
916Glesy Perez,2,1/25/2024,No review text.,,,,,,,,Awaiting processing,,
917sara mathews,1,1/22/2024,No one came to my apartment today to fix anything. Havent received a call email or person in anyway. so Im not sure why i received this email.,,,,,,,,Awaiting processing,,
918Linda Rhoades,1,1/22/2024,I have been at the edge for 7 years and I do have health problems that you already know about that needs attention again. Call me when you get this so we can discuss it. I need them asap. Thank you Linda Rhoades #1105,,,,,,,,Awaiting processing,,
919William rainey,1,1/22/2024,No review text.,,,,,,,,Awaiting processing,,
920Omgneesh Baby,1,1/21/2024,The lights in front of my door and apartment building been out for over two years now so it is very dark at night. I’ve had to carry groceries and a baby upstairs in the dark. Work orders have not been fulfilled and I requested things to be fixed over 6 months ago. Dishwasher was never hooked up properly and overflows which leaves behind a horrible smell. If you need something fixed don’t count on it being done. Pretty expensive for a 1 & 2 bedrooms.,,,,,,,,Awaiting processing,,
921Stephanie Grubbs,1,1/19/2024,Update: The below response from FPI was copy and pasted and they never read my review stating that I have contacted them multiple times already.Upon move out after the 21 day required move out invoice received the invoice. Received 4 more after that all with different prices. We were sent to collections then paid collections in Oct 2023. Collections confirmed that our account is closed with them. This week we received another invoice where they were charging us 1k more with the same items that we already paid for. We moved out over a year ago. Ive spoken with others with the same issue. Stay away from FPI managed complexes!!! We also tried to contact FPI by phone voicemail and email with no response.,,,,,,,,Awaiting processing,,
922Moniqua Copeland,3,1/18/2024,I keep getting kicked out it was probably my Internet so I will give it another try because Im really looking for affordable housing considering Im on a fixed income and I dont know how to apply for the assistance I need or qualify for,,,,,,,,Awaiting processing,,
923Blair Rivers,1,1/17/2024,Hidden Creek my patio door has been unusable for almost a year. We climb over the fence to use the patio. No repairs even attempted.,,,,,,,,Awaiting processing,,
924Vlog Queshaa_BaddAss,3,1/16/2024,No review text.,,,,,,,,Awaiting processing,,
925Daniel G Holian,1,1/14/2024,Awful,,,,,,,,Awaiting processing,,
926cheeshep Spino,1,1/12/2024,The worst speaking from personal experience management is trash likes to cut corners personal not professional your funding not a person. THE HOLE IN CEILING WAS MADE DAY AFTER THANKSGIVING STILL THERE,,,,,,,,Awaiting processing,,
927khine kyawt kyawt zin,1,1/11/2024,The management is always push the responsibilities to the residence. I didnt received any mails although my mail box wasnt broken. This was because of their faults to fix other broken mailbox and led the postman to left my mails at the main post office. I didnt receive any notice that all my mail was sent to the UPS post office and I missed important mail. This resulted that my Calfresh benefits was cut and I had to faced court hearing. When I complained about this to management office they asked me to call by myself to UPS office to sent future mails to my mail box. Their attitude was like that they dont have any responsibilities for residents. When I asked themwhy all my mails was sent to post office as my mail box wasnt never broken . They said they will settle my mails back to my mail box.I couldnt take any inconvenience daily life situation. I am not paying rent and utilities on time every months for having disturbing daily life. If I cant receive my mailed to my mailbox regularly I am moving out once my contract over.Residents from lotus apartment martinez,,,,,,,,Awaiting processing,,
928Joey Dito,1,1/10/2024,Terrible experience with this company will never trust or deal with them again trust me not good at what they do at all happier with other place nothing from this company again.,,,,,,,,Awaiting processing,,
929Angel Valencia,1,1/9/2024,motif - fort lauderdale is the worst place Ive ever live... I get charged randomly every month for water services etc. It could go from $8 to $362. What kind of game are you playing???? I will not recommend this place at all!!! Staff before signing are nice when you are in. It is over. Attitude and careless Staff,,,,,,,,Awaiting processing,,
930Freddie B,2,1/7/2024,Not a happy tenant at the moment. Couple of issues that have came up with Stonelake lately and their lack of communication is not appreciated. First our A/C filter was dirty so I had to check and then go to the office to get a new one Stonelake should automatically replace A/C filters every 3 to 6 months but they never do. I being a homeowner before always did that for proper ventilation. They don’t check on that at all since I have been here and I have to make request to get filters on top of that and to be nice I actually change it myself so their maintenance folks can save time. Stonelakes lack of concern about tenants’ health and safety is disturbing.Secondly there was a sprinkler leak in my bottom neighbor’s apartment. We were told by Stonelake that in order to fix the sprinkler leak in bottom neighbor’s apartment below they will have to cut a hole in our master bedroom floor to get to the pipes which is a huge inconvenience to us. We being nice tenants as we are wanted to help and work with Stonelake to get this taken care of for them; however Stonelake’s lack of communication regarding this matter was upsetting. Maintenance advised my wifey that they will need to cut whole in the floor to fix which we were okay with but no timeframe was given than we found a note left on our door saying they will need access to our apartment to fix the sprinkler issue for whole week which was fine by me even though it was a big inconvenience for me and my wife since we work from home. In order to accommodate Stonelake we changed our work schedule and meeting times since it was going to be noisy in my apartment during repair. The maintenance came and cut the floor open and got it ready for the sprinkler company folks for next day; however no one showed up the next day and Stonelake didn’t call us to let me know that no one will be coming today for some reason I ended up going to their office and found out that the sprinkler company canceled the repair in the morning and will come the next day now. They failed to communicate that information to us after we made all the adjustments for Stonelake to get this fixed. Sprinkler guy finally came the following day and fixed the leak and we were expecting the Stonelake maintenance to come and fix the floor asap but again my wife had to call and find out how come the floor is still open and no one has come to repair the hole or at least cover it since it was a hazard. Stonelake’s lack of concern for our safety was very upsetting. In order to go get something from our bedroom we have to walk over this big whole in the photo attached. All I wanted and was asking for some communication from Stonelake Office and decent timeframe to get this fixed. We were told all should be done by Friday but now it’s going to be on Monday so we had to adjust our weekend plans because of this inconvenience. I don’t mind working with Stonelake but they need to communicate better on timeframe and stick to their words or notify tenants on timeframe if anything changes asap. Things happen in life and I understand that but lack of communication about a serious issue like this is unacceptable. We being good tenants have always cooperated with Stonelake but it has to be both ways. They need to work on their policy and procedures to better serve their community which starts with good communication.,,,,,,,,Awaiting processing,,
931Darlyn Sofia,2,1/5/2024,No review text.,,,,,,,,Awaiting processing,,
932Francis,1,1/3/2024,Nobody showed up. Job is not complete it,,,,,,,,Awaiting processing,,
933Jan B,1,1/3/2024,Im not quite sure what you did because no one was here?,,,,,,,,Awaiting processing,,
934cesar cortes franco,1,12/29/2023,What order? I’m waiting about my kitchen bulbs 💡 since October ☹️,,,,,,,,Awaiting processing,,
935Jeff aka Stray,1,12/28/2023,Took almost 2 months for someone to come out and the issue is still not fixed. Would not be surprised if it takes a whole other month.,,,,,,,,Awaiting processing,,
936Rosalind Cox,1,12/28/2023,My family’s experience has been nothing but nightmares since transferring units with broken appliances and electric issues at Terra Camarillo. New Management ( Megan) is extremely unprofessional which you can never get a hold of her and never responds back to you. She truly doesn’t care about her residents and the issues that are happening in your home. I would never recommend this place to anybody and please do your research before leasing here.,,,,,,,,Awaiting processing,,
937Corina Mihalache,1,12/28/2023,Not a pleasantexperience. When we arrived the door was locked. We asked the maintenance guy to open to us. The manager was away from the property without any note on their door. When she came back she was very upsetting seeing us around. We were not welcome at all and the manager asked the maintensnce guy in front of us without even looked at us why the door was open to us . she came with 2 bags of fast-food to enjoy her lunch during the public schedule they have there on the entrance door. When i asked why we are not allowed to get inside she let us get inside and rudely asked from the hallways -standing in front of her office door -trying to rushing us away -what’s our questionsinstead to invite us into her office and talk with professionalism. Such a poor service i understand people has to eat; i do not understand not to prioritize future tenants needs. Also the phone number posted on the door as emergency call for office was wrong so probably no one be able to reach them while they are out during the office schedule. A lady answered and she wished us “Good luck with that”! She also mentioned that she got tired receiving calls from people who are not able to get into the building on office hours. So i am not sure how they handle the work but the manager let us believe that we truly disturbed her private time. We are so sorry we have been checked the schedule before taking the long trip of 3 hrs to visit the place. So service zero stars even the complex looks ok. Not sure about the inside we were notable to get a tour more than on our own but meet few tenants who also told us about the poor customer service of their lady manager there .Very dissatisfied with the customer service we received. We are not children and need some kind of respect when we treat them with respect.,,,,,,,,Awaiting processing,,
938EXTREME CLEAN,1,12/27/2023,Hello Im a vendor at Colonial Ridge Apartments for pressure washing which is managed by FPI management group and was ask to wash 9 buildings and told I would be paid when the job is completed with a credit card. Its been two months and I washed all the buildings in one day two months ago as they had to prepare for inspection and still have not been paid. I went there today and they have hired another pressure washer to clean more buildings and have not paid me yet. This is a disgrace for management.Still waiting it’s almost a new year,,,,,,,,Awaiting processing,,
939Chauntelle Gaines,1,12/26/2023,No work order has been completed for my unit 2-1010. My wall socket in the living room are still isnt working. The whole in my bathroom ceiling has not been patched upand the source of leaking water has not been located,,,,,,,,Awaiting processing,,
940Carol S,1,12/26/2023,Ive been waiting for over a week for someone to fix my fireplace. I did get an email stating that the work has been completed which is a lie. I currently have to turn on my oven to heat up my living room area.Im starting to feel like my race may be an issue as to why Im having problems here. I follow all the rules but keep getting disrespected or gaslit whenever I have to deal with the leasing office. There are subtle ways that are within the law to let certain demographics of people know they will not be happy in your community.,,,,,,,,Awaiting processing,,
941Narendra Shahi,1,12/26/2023,It’s been a month there was a water leakage in my bedroom I requested a worked order more then 10 times there is black toxic mold they haven’t fixed it yet . They are forcing me to live like this on black mold . One of the worst property management I have seen ever. I am regretting so badly that I choose this property. I will never ever recommend intone here . Management have zero knowledge of business ethics and how to address the issue of the tenant.,,,,,,,,Awaiting processing,,
942Elena Shedrinskay,1,12/21/2023,The dishwasher is not washing nor drying. The service did not help.,,,,,,,,Awaiting processing,,
943gary P,1,12/20/2023,there is no sign that the order was completed.The light still does not work.My son was here all day and no one came by.Do you have me mixed up with someone else??,,,,,,,,Awaiting processing,,
944Charmaine Gumbodete,1,12/20/2023,Very poor management. They send bogus emails saying that have fixed work orders meanwhile theres nothing theyve done. Very rude staff. When I first moved in this apartment the management was great I dont know what have happened but something needs to change.,,,,,,,,Awaiting processing,,
945Mari Thea Salmos,1,12/19/2023,The lights are still not working.,,,,,,,,Awaiting processing,,
946Ismail Sadat,1,12/19/2023,No review text.,,,,,,,,Awaiting processing,,
947Samuel VanderWoodsen,1,12/18/2023,No review text.,,,,,,,,Awaiting processing,,
948Diana L Maida,2,12/17/2023,No review text.,,,,,,,,Awaiting processing,,
949Kayla Silver,1,12/15/2023,Worst Apartments they should bring the rent down for the quality of this place. FPI Cant keep an apartment manager for longer than a year. I keep getting emails saying.... Great news we have just completed your service request for your home! As part of our commitment to you we want to make sure we have exceeded your expectations but nobody has been here fixing anything. So what are they doing?! Scammers.,,,,,,,,Awaiting processing,,
950Josh Fields,3,12/15/2023,No review text.,,,,,,,,Awaiting processing,,
951Erica Davis,1,12/14/2023,I move out of Horizons North apartment in Miami on September 1st and upon until now FPI has yet to release my security deposit. First they came up with some ridiculous charges for a door frame which we were going to fix but on the morning of our move the contractor stood us up because of weather conditions by midday of moving we were constantly harassed by management to turn in keys at one point I have to hang my phone up on the lady. We lived here 7 yrs if you were ever late with rent you best believe that by the time you wake up a court notice was placed on the door but ask them to fix the washer and dryer and see how long that took they are quick to add fees and slow to return your money. I spoke to the new horizons management team many time and they are pointing fingers at FPI to the point where they stop answering my phone calls I called FPI management some lady took my information and then nothing. FPI MANAGEMENT PLEASE RETURN MY SECURITY DEPOSIT WITH THE CORRECT AMOUNT EXPEDITIOUSLY PLEASE!!! The amount you guys are trying to deduct is RIDICULOUS!!!!!!! STOP THAT! It’s the holiday season do the right thing. Even if deduction are applicable ITS NOT WHAT YOU WANT TO TAKE OUT! My next step is local media.,,,,,,,,Awaiting processing,,
952Karen Escobar,1,12/13/2023,No review text.,,,,,,,,Awaiting processing,,
953Hellena Merriweather,1,12/12/2023,Work order was no completed. Door does the same thing. Toilet still gets stuck,,,,,,,,Awaiting processing,,
954Chris Holum,1,12/12/2023,I get emails for work orders completed but nothing was ever completed. What a joke.,,,,,,,,Awaiting processing,,
955조혜미,1,12/12/2023,Always late on time. They made me waste my time 2 days in a row to waiting on them to come and finish their work. They never gives you updates on whats going on.,,,,,,,,Awaiting processing,,
956Rafael santos,3,12/12/2023,(Translated by Google) The problem has not been completely resolvedHavent unblocked the sink completely yet(Original)Não foi resolvido o problema totalmenteAinda não desentupiu a pia completamente,,,,,,,,Awaiting processing,,
957Tracy Steward,1,12/11/2023,This property here is not up to tenant and code terms. How can a property so large be lacking good professional standards. They cant because the people in the office fix only things for certain nationalities. Like for instance the water line through these pipes are disgusting its been a problem for me and my daughter every since December 2021. Do you know the pipes are still not looked at in my unit till this day its literally December 2023. and the pipes in my front bathroom when the tub water is turned on comes out with metal pieces and the water is brown or pink in color i have sent over pictures she send over maintenance. She only says oh where sending a vendor to your unit. These vendors do not do anything its like they dont know the issue or its because im african american they do not want and have not come back to fix. The floors in me and my daughters bedroom and closet and the bathroom area is damp and mildew is messing up everything in our closets . The office management team here is not cool they dont do anything but tell you lies they coming and the vendors never show. How can you not know what to do? Just because the water comes out clear when they come do not mean its not a pipe line issue rotting inside from all the mildew in these units.They do not and can not maintain the problems in our units because this property is not renovated but they continue to raise our rent. They raise the rent why because all units on this propery needs to be properly evaluated. When new items are put in and things are fixed in the units its like the tenants are paying for whats being fixed. So to tell the truth this whole facility is leaking with bad pipe issues mildew and office people who only concern is the nationality they are Hispanic. Its a shame no body is getting their rent worth on these grounds. A vendor came out to test the floors in my unit. It was a Positive for dampness in me and my daughters bedroom and closet area floor the bathroom included. I asked for the report and didnt receive it. As a tenant dont you think its our right to know what we breathe in and out in our units especially when its dampness in the carpet followed by loud mildew smell and which could possibly be Obestas. Thats a danger to everyone living and breathing that in an unsafe unhealthy mildew water leaking environment when sleeping.They dont care cause if they did this wouldnt be a problem.The office is refusing me the report did in my unit which tells me something is serious about the moisture and mildew messing up clothes shoes and other things in your home where mildew is growing because of water leaks pipes busting we have been living with on a day to day basis. But I can not get a copy of the report made. But i bet calling and talking to the City of Richmond and safety and coding department can get it for me cause thats who im calling. Management says a vendor will be out tomorrow December 4th 2023 to pull up the carpet in my closet its not the carpet only underneath the carpet the wood needs repaired too because there are holes in various areas in my bedroom floor. I know for a fact its rotten on the wood area. Im going to get the water tested as well coming from my daughters bath tub faucet just because they dont see it when they come i have pictures til this day i have dates on these pictures too and that part right there is disrespectful also showing signs of discrimination towards program users section 8 participants and color of skin.But the rent is always being raised but nothing fixed because where is the money going to fix these units but rent adjustments in affect. One of the pictures is the sewage they left outside my unit for a month and wouldnt come clean it I was pissed so imagin renting with high rent payments and thats what they concern is nothing then charge $175 late fee after the 3rd I thought it was a grace period.,,,,,,,,Awaiting processing,,
958Taylor McKinney,1,12/11/2023,Horrible! Most of their properties are riddled with complaints none of which do they ever actually hear. It has been weeks and I still can’t get a single person to return an email or phone call regarding FRAUDULENT activity by staff at their Steamboat property in NV. For a company that claims to be about people they are a sorry excuse.,,,,,,,,Awaiting processing,,
959arun joseph,1,12/11/2023,No review text.,,,,,,,,Awaiting processing,,
960V. Santos,1,12/10/2023,This is the worst living experience of my adult life. I’ve been robbed twice in an 8mth period. I’ve filed complaints to the property manager and nothing has been done. I filed complaints with FPI management and nothing was done. If you can afford to live somewhere else I highly suggest you do so. This is not a safe community and they will do nothing to change that fact. If you want your children and household members safe live somewhere else.,,,,,,,,Awaiting processing,,
961Cheryl Adams,1,12/7/2023,I been have to put my Trash can to my refrigerator to try to keep it close. It’s been there for a while now you don’t wanna close now I’ve been having trouble with this refrigerator ever since I’ve been here.,,,,,,,,Awaiting processing,,
962Samantha White,1,12/7/2023,DO NOT RENT AT CROSS KEYS APARTMENTS! Ive been on the waitlist for 11 months only to be given misinformation 3 times by the unprofessional staff. Minerva is a liar and so is her manager Sonia. They changed the apartment that was offered to me 3 times then when I declined the last offer because of the rent increase for an alarm that I did not want they said I couldnt get my deposit back. These people are SCAMMERS and only allow their people to move here!,,,,,,,,Awaiting processing,,
963Cha,1,12/6/2023,I received notification that my work order is complete. They never came inside my unit to complete anything.,,,,,,,,Awaiting processing,,
964Arely Sau,1,12/6/2023,I do not know what order you completed. Ever since there is no website to submit maintenance requests is difficult to keep track of things.,,,,,,,,Awaiting processing,,
965L,1,12/1/2023,Would give 0 stars if able. FPI is the worst management company. Have called and emailed several times to complain about management and complex issues management refuses to address. Our water and power were shut off (separate times) but renters were either NOT informed or were informed after hours the night before. Notices of rent increase have not been provided to renter but expected to be paid. They increase rent more than 10% for certain classes and colors of people. The managers are not expected to hold up their end of the lease agreements. I cant stress that enough. So much turnover that very series issues have fallen through the cracks at the renters expense. Weve had homeless fires trash break ins mail theft and gate issues (gates not opening with clickers or codes) for months. The only time issues are addressed are when legal action is threatened.They condone domestic violence by not protecting their renters even with lease clauses pertaining to domestic violence. Renters are not allowed to have more than 2 guests at pool no music or food except office workers are able to have parties with more than 2 guests music food and alcohol for hours every weekend where residents are not able to enjoy the pool because of the amount of people loud crude music and smoking (smoke free property my butt). This is all on camera BTW. It is a Federal offense to tamper with mail but that does not stop them from going through our mail and holding packages.Do not rent from an FPI managed properties. Former employees tell friends and family not to rent from their properties. They laugh at renters who call to complain and dont listen to vm or respond to emails. Interesting way to conduct business. So since I am not considered a value tenant and my concerns have not been addressed or rectified for years I will share with the community how life really is at an FPI managed property.,,,,,,,,Awaiting processing,,
966Angelica Chavarria,1,11/30/2023,I have called about 3x now needing my lights replaced inside my master closet and my kids room wall heater fixed as it is falling out the wall and it has yet to be done .Copper Lane Apartments,,,,,,,,Awaiting processing,,
967JAMES cunningham,1,11/28/2023,What work order was completed?,,,,,,,,Awaiting processing,,
968Gina Ecolino,1,11/27/2023,This work order was not addressed.,,,,,,,,Awaiting processing,,
969Daniel Gore,1,11/27/2023,They charge a monthly fee to hold packages in the office. The office is closed 80% of the time so ypu camy gwt your package.. They dont answer the phone. Corporate is the same way.,,,,,,,,Awaiting processing,,
970Yale Burke,2,11/26/2023,I still have a problem with an issue that seems to be beyond their control. So far Im not satisfied.,,,,,,,,Awaiting processing,,
971andres jaramillo suarez,1,11/25/2023,(Translated by Google) Good morning I requested a visit for pest control reasons but they never came we still have problems with mosquitoes which we believe are there because in the apartment on the second level they vacated it more than a month ago and they have not inspected it and This is evidence that you have flies I remain attentive to any requests or concerns.(Original)Buen día solicité visita por motivos de pest control pero nunca fueron aun tenemos problemas con los moscos los cuales consideramos están allí debido a que en el apto del segundo nivel lo desocuparon hace más de un mes y no le han revisado y este evidencia que tiene moscas quedo atento a alguna solicitud o inquietudes.,,,,,,,,Awaiting processing,,
972Kimberly Scholder,1,11/24/2023,No review text.,,,,,,,,Awaiting processing,,
973Jen Foster,1,11/24/2023,No review text.,,,,,,,,Awaiting processing,,
974Andrea Galván,1,11/24/2023,The maintenance in this place is terrible everywhere is very dirty and if you need any repairs in your apartment they will never come back to repair it.,,,,,,,,Awaiting processing,,
975Steven R,1,11/22/2023,Had to keep reporting it for more than 3 days reported it on a Friday/ Saturday didn’t came until late Thursday that I had to yet go to the office to report it n,,,,,,,,Awaiting processing,,
976Michael H.,1,11/21/2023,I made no service request and yet received a notice of one so now I need to find out if someone entered my apartment without my permission or notice to me if this entry.,,,,,,,,Awaiting processing,,
977Sabrina W.,2,11/20/2023,Applied with the senior living property only Spanish staff management is racist. She took my app fee 2 days later was denied. I was told she cant let people like me in here because we cause problems. The regional manager is also Spanish.,,,,,,,,Awaiting processing,,
978chucofer,1,11/20/2023,Work orders are being closed without completing work,,,,,,,,Awaiting processing,,
979Molly Martin,1,11/16/2023,It has taken me MONTHS of phone calls work requests and emails to get one simple task accomplished by management. Then the same problem ended up happening again and once again took MONTHS to get a response. Do better Riverside Park.,,,,,,,,Awaiting processing,,
980D H,1,11/15/2023,I had requested a work order for my fridge turning on and off and I just had an email stating my work order was completed but they haven’t even been inside my unit.,,,,,,,,Awaiting processing,,
981Tami Fuller,1,11/15/2023,This is the absolute worst company to rent from. They do not help you and if you try to reach them they do not answer.,,,,,,,,Awaiting processing,,
982Steven Moyer,1,11/14/2023,Our Work order completed email asked to rate.So here it is. This constantly happens. Says completed but nothing is ever done.Weve been here 7 months and nothing has ever been done. We havent had a working dishwasher light & socket covers missing things broken and place was filthy. Ive been in the industry for many years so I fixed and cleaned everything on move in. But the dishwasher is a different story. Its broken inside. The entire housing has a large hole and Crack and the center is broken. So if the dishwasher is turned on it causes a flood. The old maintenance guy said Yes it needs to be replaced with a new one give me about a week. That was over 6 months ago! My Wife especially is beyond frustrated. With 3 kids dishes can pile up quickly. One nice thing about a place is a Washer Dryer and a Dishwasher.If we can get a new one soon Ill revise my review.,,,,,,,,Awaiting processing,,
983Breana Taylor,1,11/13/2023,No review text.,,,,,,,,Awaiting processing,,
984Alejandra Vila,1,11/11/2023,My partner and I lived for four years in a property managed by this slum landlords enablers. They hire people not trained supervised or supported to run their rental properties. Avoid these people at all costs! My wife and I are exemplary residents and these people treated us like second-class citizens. We had to hire an attorney to hold them accountable. FPI will cost you money and peace of mind!,,,,,,,,Awaiting processing,,
985Angelica Lopez,3,11/11/2023,I understand that they had already come twice to fix the air conditioning but when I arrived on Friday afternoon the entire Apt was hot. The offices had already closed so I called the emergency number. The person seemed annoyed by my call since they had come twice. When he arrived at my Apt she actually looked upset he even told me that he didnt know what else to do and that they had already changed two parts that would have to wait until Monday. I told him it wasnt working and if it wasnt I wouldnt calling. I also told him that I didnt understand why he was upset. It is truly the first time of such an unpleasant experience. In the end he changed another part and the air is working very well. Now as I say one thing I tell another we can all have a bad day and I had never had a misunderstanding with that Mr. because he barely speaks I just wanted to express my feelings but thank God the air works well. Thanks for everything.,,,,,,,,Awaiting processing,,
986Todd Kiehnau,1,11/8/2023,This repair has not been completed.,,,,,,,,Awaiting processing,,
987Pam Whelan,1,11/8/2023,I was a cleaning vendor for FPI properties in Portland Oregon they never paid me dont ever contract with them!!!,,,,,,,,Awaiting processing,,
988Taroyn Drew,1,11/7/2023,I’ve been trying to contact someone or to get someone one to contact me for months . No reply. I’m a currently a tenant being ignored.(You have replied to my review but i have yet to receive a call from anyone again. ) this will be my 9th time trying to get ahold of someone from this company.,,,,,,,,Awaiting processing,,
989Danielle Culberson,2,11/5/2023,Most unresponsive company. Wont even give people a chance at life. Im so disappointed. Communication lacks. While they made it so harder for people to pay rent when the apartments im in need more than refurbishing.,,,,,,,,Awaiting processing,,
990getinet gelebo,2,11/4/2023,The work order I have requested was not completed but received to give them a feedback that they completed and how happy am I .,,,,,,,,Awaiting processing,,
991Upset and tired living here,1,11/1/2023,KIRKER creek staff keep sending notifications to you indicating that the work order has been completed. The work order has not been completed for the fourth time. I have to keep resending the work order and they keep saying that it’s done and it has not.,,,,,,,,Awaiting processing,,
992John Barela,3,10/31/2023,My request wasn’t even fulfilled. I asked if there could put caulking around the floor inside the restroom because you can tell that it is not been done and I don’t want black mold to be formed. Looks like they did some of the area but not all of it.,,,,,,,,Awaiting processing,,
993Esther Beltran,3,10/31/2023,No review text.,,,,,,,,Awaiting processing,,
994Brianna Shelton,1,10/30/2023,Terrible. Toilet still broke in the master bathroom. Waiting on a so called part since the email from June. With a candle in my bathroom from Gino. Gino is not allowed in my home he’s very rude. I have open ceiling with pipes in my guest bathroom. I refuse to pay rent where it’s a health hazard in my apartment. I have kids.,,,,,,,,Awaiting processing,,
995Carla K,3,10/30/2023,I notified the leasing agent at Bella Vista At Hilltop immediately upon moving in on August 19 2023 that the sprinkler system didn’t have covers or guards; there are four total.I was on August 28 when I circled back to check on the status I was told that parts needed to be ordered and they would be installed as soon as possible.Fast forward to October 25. The sprinkler heads were still not installed. Person I spoke to in residence services told me that they had them in stock and arranged for Saturday October 28 installation with a window between 9 AM and 5 PM arrival. Mind you this is Halloween weekend and I have a child. Tethered to our home we couldn’t leave. No one showed up between those hours. We were getting ready to leave and finally the maintenance person arrived at 5:45 PM.He took pictures and measured the size. Came back with two covers and then said that he needed to leave because he is no longer on the clock. I asked him when he would be able to come out again and he said he is going to start work at 9 AM tomorrow. I asked him to please come first thing in the morning. That said he arrived October 29 2023 at 8:30 AM.The two covers he left at my apartment where the ones he installed. There are four total. He said he had to contact his manager and order the other two. He said they would get back to me as soon as possible. The very same day I got a phone call from resident services confirming that the job was complete. It wasn’t. One other thing that concerns me is the fact that the county is coming to inspect the apartment to make sure that necessary repairs are being made.I’m highly concerned because this work order is being closed when the job isn’t actually complete. It shouldn’t take three months to have this resolved only to find out that it’s marked as complete when it is not. Fire safety is important and having a literal hole in the wall with a pipe coming out doesn’t feel safe to me either; the sprinkler system covers to disburse the water to cover a greater area.,,,,,,,,Awaiting processing,,
996MICHELLE TORRES,1,10/29/2023,They took forever to solve the work order for something that requeired more then hitting some nails.,,,,,,,,Awaiting processing,,
997MUSIC LIFE,1,10/26/2023,Worst management company,,,,,,,,Awaiting processing,,
998scott stubbs,1,10/26/2023,I have called 4 Times (siena villas) about the toilet not flushing its still not fixed/working right. I sent a request in to get hot water to work from kitchen sink no response. I sent a work order in asking to fix a burner on the stove that does not work. I have had 2 gate openers neither work how am I to get inside without a gate opener and I was told by the rude people working in the office there are no more gate openers how does that happen?? I mean come on I pay rent every month some service would be nice I dont think thats too much to ask,,,,,,,,Awaiting processing,,
999yanique eubanks,2,10/26/2023,No review text.,,,,,,,,Awaiting processing,,
1000Candace Edwards,1,10/26/2023,Fair housing violators! They treat the residents of Lakewood Ranch criminally poor. My parent lived at Lakewood Ranch and the manager Debbie Peterson is a dangerous and abusive manager towards the residents. FPI has done nothing to hold her accountable there are multiple active lawsuits against them for thousands of federal fair housing complaints. None of which I am involved in but FPI has done nothing to correct the abusive power that Debbie Pederson holds at this community. Beware of doing business with the them.,,,,,,,,Awaiting processing,,
1001Valerie Darwin,1,10/24/2023,I live in Aqua 2800 Oakland Park. My work orders never get completed but yet they close them. The stairs here are always filthy and full of garbage. I feel like they care more about the office area than anywhere else. I have been here 11 years and the management just keeps getting worse and worse. They care about the wrong things in this place. I cant even let my kids play downstairs because its not safe. I told the people theres mold in my apartment and management had the nerve to tell me she doesnt smell it. My oven mitts in the drawer in the kitchen were full of mold spores. Water has been getting in my apartment for a while now and its never been fixed. Disgusting the way the do people here that are paying rent.,,,,,,,,Awaiting processing,,
1002Julia Nazario,2,10/24/2023,Im very fustrated. I have been complaining that my kitchen sink faucet is leaking for over a month. I dont know what else I can do to have it replaced?,,,,,,,,Awaiting processing,,
1003Monique Miguel,1,10/20/2023,No review text.,,,,,,,,Awaiting processing,,
1004Breiauna Jefferson,3,10/18/2023,No review text.,,,,,,,,Awaiting processing,,
1005lunitza vassor,1,10/17/2023,Its been almost 2 months since I reported some issues in my unit regarding the light and the only fan at the leaving room are not working. Technicians came they said that they were going to replace the fan and fix the light until then no one showed up. Now the conditioning is not working. I really dont know what to do. Ive been leaving in this apartment for about 3 years it wasnt like that now the service is completely different.,,,,,,,,Awaiting processing,,
1006patrick slanina,1,10/17/2023,Unfortunately my apartment has mold to which they don’t want to rectify as i have complained multiple times. My family has had a cough and stuffy noses for a year now that only went away when we stayed a week at my parents as soon as we returned home so did our cough and stuffy noses. I have two dehumidifiers that turn on automatically consistently just to keep the moisture down in our apartment or else mold grows all over our clothes and walls. It is very sad and very unhealthy especially for my two young children. Don’t rent an apartment at Portofino in Palm Springs Florida,,,,,,,,Awaiting processing,,
1007Katie Burmood,1,10/15/2023,No review text.,,,,,,,,Awaiting processing,,
1008cbaby1920,1,10/14/2023,I sent a demand letter I’m currently in a extended stay due to conditions of my apartment,,,,,,,,Awaiting processing,,
1009Darleen H,2,10/13/2023,Nothing was done. He was suppose to bring me some doors.,,,,,,,,Awaiting processing,,
1010Ingrid Louis,1,10/13/2023,No one showed up so how was this closed?,,,,,,,,Awaiting processing,,
1011Cathey Koehler,1,10/11/2023,The only work order completed in my apartment was an hour before the last ohfa inspection 2 weeks ago. Nobody has been here to complete the work order I turned in last week excuse me! I refuse to lie for you. Ill start looking for a new place Im sure Ill need to after this.,,,,,,,,Awaiting processing,,
1012lexis brown Awww,1,10/10/2023,Horrible. I’ve called many times the past weeks and no one answers! I have a complaint about a property discriminating and higher management doesn’t care either.,,,,,,,,Awaiting processing,,
1013Kenyadia J,1,10/7/2023,No review text.,,,,,,,,Awaiting processing,,
1014Alejandra Sanchez,1,10/7/2023,Desert Peaks Apartments: They do not respect contracts and love to charge extra fees. My apartment does not have all the supplies included in the contract and I have been requesting for 9 months with no results. The current administration charged me a moving fee that was already paid with the previous administration and they have not reimburse it yet. In addition they forced us to take out insurance that was not included in the contract. Although they charge every month for it the maintenance is zero public areas are super dirty and it is impossible for them to solve any request within the departments. The laundry does not work and is very dirty. The gym is always closed and the pool is closed almost all the time.,,,,,,,,Awaiting processing,,
1015tim mcneil,1,10/6/2023,What work order did you complete? Nothing was done here,,,,,,,,Awaiting processing,,
1016rebecca williams,3,10/6/2023,No review text.,,,,,,,,Awaiting processing,,
1017anastasia mcbride,1,10/5/2023,I’ve called for months to get my security deposit back and I haven’t gotten it… I moved out in April. No one ever calls back and I never get transferred to a person just a voice mail. As far as my apartment I had two fire hazards while living there a microwave that ran on its own without even touching it… and a dryer that hadn’t been cleaned in 5 years (per the property manager). Even just calling my complex no one answered and when I would walk into the office I would get ignored most the time. Obviously no one cares at FPI management like in other reviews I’ve had the same experience of no one being in the office or answering the phone. Would never recommend any of the properties they oversee.,,,,,,,,Awaiting processing,,
1018laurren joyner,1,10/5/2023,My toilet is STILL clogged - day 5,,,,,,,,Awaiting processing,,
1019Lia Young,1,10/5/2023,No work order has been completed.,,,,,,,,Awaiting processing,,
1020Matthew Cheng,1,10/1/2023,I am a tenant at Azara San Mateo a FPI Managed property.Do not rent here. The Property Management Team is the worst Ive ever seen.The property management team here has overcharged me for two months and even when I emailed them regarding the overcharges from last month they still do not update their system and continue to overcharge me.The property management team is very rarely onsite and are very slow to respond. When we file maintenance requests the property management team is slow to respond.They (Ashley specifically) have contacted me multiple times about mistakes they made in assigning parking spots only to later say Oops nevermind wrong person. I have received at least 2 of these mistaken notices. It seems like the property management team is constantly forgetting things and doing their jobs poorly only to ask that the tenants help them solve their problems.Furthermore the property management team (Ashley and Jamie) have refused to follow the terms of a lease that they drafted and signed almost 4 months after we signed our lease.If you want to live somewhere where the property managers are responsible on top of their jobs and will not pester you to help them fix their own mistakes look elsewhere. Azara San Mateos property management team has made this great building a terrible place to live.,,,,,,,,Awaiting processing,,
1021Tania Diaz,1,10/1/2023,You have Not completed the service request at my house…Because you never came or start it..So when are you really coming to do it?,,,,,,,,Awaiting processing,,
1022Ruthie May,1,9/28/2023,Nothing has been completed. Nobody has been here. I requested that I be home when individual comes. I have seen no one. It took 3 requests to get work order into the system and now it is complete? No it is not!!!,,,,,,,,Awaiting processing,,
1023Kristin Wright,1,9/28/2023,THE WORST MANAGEMENT COMPANY EVER! I live at tHE LIDO (6500 YUCCA STREET) WARNING DO NOT RENT FROM THIS BUILDING!! FPI Management DOESNT DO ANYTHING TO HELP and OWNER IS SLUMLORD.... if you dont believe me look him up before renting...,,,,,,,,Awaiting processing,,
1024Kaili Tehaney,1,9/26/2023,TERRIBLE COMPANY!!!! Customer service is awful and they only respond to you after 5 emails and 2 weeks later. None of my problems have been solved and now they are holding our deposit money. Be careful using them as you’ll end up having to get a lawyer to solve issues.,,,,,,,,Awaiting processing,,
1025huh otay,1,9/26/2023,FPI is a terrible terrible company!!! Just ask around. You’ll find all the lawsuits and horrific stories about them. Worst experience living at an apartment complex run by FPI management. Beware,,,,,,,,Awaiting processing,,
1026Jerome Santistevan,1,9/23/2023,Air conditioning has been broken since we moved in in august 2022. It finally got repaired after several complaints. Manager is horrible. She never answers her phone and you physically have to go to office to talk with her. Thank you,,,,,,,,Awaiting processing,,
1027Donna Matson,1,9/22/2023,FPI does not care about its tenants at all. They are a wealthy management company who act as slum lords and get away with it. We rented from them for seven years and had a stove that caught fire get a McGiver fixA dryer that burnt our clothes get the same fix until it reached 500 plus degrees and was in danger of catching the unit on fire. They brought us another used one.They claim you have all these great features like tennis courts pools dog park but most have been under construction because some were not built with required permits. They allow the complex to leave the gate open and drug addicts frequent the property often yelling at tenants.They charged us 5000 total to leave their unkept poorly managed properlyWhen I called to work out a fair deal regarding my move out fee they never answeredThey will NEVER take your inquiries seriously. They expect you to follow every rule on the lease but they ignore important things on thier end.DO NOT TRUST THEM TO GIVE YOU A FAIR DEALThey are a multimillion dollar corporation who could care less about you personally2 days laterThe response below is the STANDARD RESPONSE FPI Management gives to all tenants who had a bad experience. It’s not a personal response to me. It’s rather to make them look like they are concerned.It’s all you will ever get from them.,,,,,,,,Awaiting processing,,
1028Tatiana Bazzano,1,9/21/2023,Cameron ridge apartments is the Best place to live if you like living in a gated community. And by that I mean one of three exits/entrances has been blocked for 8+ months now by a gate because they haven’t fixed it. We also have gates and a crooked sign at another exit/entrance. Nothing says home like a project that still needs done. Thanks to the big storm in January for redecorating.If you also like having black mold grow on your window every winter. It’s like the black plague because the windows are original and condensation is abundant. #vintageIf you like parking anywhere you want even at the expense of your car or someone else’s potentially getting damaged and or hit.Overall I think Cameron ridge has exactly what you’re looking for. 😂😂😂😂😂,,,,,,,,Awaiting processing,,
1029Cam-Lien Tran,1,9/21/2023,The problem was not fixed the washer still make vary loud noise. The resident upstairs complained every time we use the machine. I think it’s time to replace it.,,,,,,,,Awaiting processing,,
1030Sarah Huntley,2,9/20/2023,Raises rent way too often and didn’t want to do anything about the mold we had in our apartment,,,,,,,,Awaiting processing,,
1031Marina Romanyuk,1,9/19/2023,I got an email that the management’s team got an order to fix something in our unit but we didn’t ask for it… later that same day we got another email saying that they fixed everything we asked for but nobody even showed up to check with us so how do you feel about that lie?!,,,,,,,,Awaiting processing,,
1032Debbie Parker,1,9/19/2023,No review text.,,,,,,,,Awaiting processing,,
1033Ed Villanueva,1,9/18/2023,They sent an Email saying Great news the work order was completed. hope your happy. They didnt do Squat! because I cancelled the order. What the hell are they talking about.,,,,,,,,Awaiting processing,,
1034Jose Zavala,1,9/18/2023,The Viilas D Andrea Aprtments.The biggest issue with these apartments is their online portal to pay the rent. If it is not partially it is completely down. The online portal will collect the rent up to a week after it has been paid causing red flags to go on the rental history. A couple times it was completely down with no notice till the day of so we’d have to run and get either a cashiers check or money order to pay. This seems basic but when one works full time and goes to school as well it makes it difficult to run around town to get cashiers checks on a days notice. When called for a reference they said we failed to pay the rent on time when in fact is was there online portal that was down. Now my wife and two kids are out of state and pretty much homeless because they cant figure out how to keep their online portal from crashing. Their fee for canceling lease is a ridiculous high. The appliance’s in the apartments are out dated and sometimes don’t work.The dishwasher overflowed water constantly to the point that we didn’t use it. Maintenance came over a couple times to repair it but nothing changed. The dryer failed to completely dry clothes even on the lightest load maintenance also came to repair it a couple times with no success at actually fixing it. The pool was constantly closed as well as the gym. Parking is very limited so if you have more than one car it is tough to find parking. There are cars that have been abandoned for weeks and months at some point there was a pick up truck with a 30 ft 5th wheel RV parked there for two to three weeks.,,,,,,,,Awaiting processing,,
1035Robyn Jordan,1,9/17/2023,I called to speak to the manager over the apartment manager where I l live and did not receive a response.,,,,,,,,Awaiting processing,,
1036Global Music,1,9/14/2023,Terrible place to live,,,,,,,,Awaiting processing,,
1037N Minthorn,1,9/14/2023,Lack of onsite Management staff.,,,,,,,,Awaiting processing,,
1038B. R.,1,9/13/2023,Vintage at Tacoma: I recd 3 emails saying my repairs had been completed. They have not! I made the requests almost 4 months ago and as usual Ive gotten no response.,,,,,,,,Awaiting processing,,
1039temitope balogun,1,9/13/2023,What we are experiencing here is terrible. Office management don’t respond to our request. I had to learn how to do most of my maintenance myself,,,,,,,,Awaiting processing,,
1040Randi D,1,9/13/2023,Put in a ticket to the office because I can not seem to contact them any other way. I sent two emails (different addresses) only to have them both come back as failed to send called and left voicemail and still no return call office was closed during standard work hours. They closed my ticket and said it was complete but I have still not had anyone contact me. Worst customer service ever.,,,,,,,,Awaiting processing,,
1041Oscar Olivares,2,9/12/2023,No review text.,,,,,,,,Awaiting processing,,
1042Theresa Brady,1,9/8/2023,It absolutely horrific living here they don’t follow through with what they say! I was forced to move to another apartment because my first apartment flooded because they didn’t fix the problem the first time it flooded. I have lived in this apt for almost 9 months and my front door still is not fixed. I was told last Monday 9/4/23 it would be fixed on 9/8/23 and of course I came home from work and it’s not fixed. I’m ready to call Jesse from the news to investigate how we are treated here at the Timbers by Vintage! The manager is the worst one we have had in the 6 yrs we have been here!,,,,,,,,Awaiting processing,,
1043Michelle Chreptak,1,9/7/2023,The only work order u had in was for my master bath faucet to be fixed. And yet it is not. So dont understand why youre asking me for a positive review when nothing has been done,,,,,,,,Awaiting processing,,
1044Super Moe,1,9/7/2023,The order was not completed. The microwave door was not replaced because the maintenance person didn’t have the part. No follow up was given.Also we’ve been reporting a leak under the bathtub for almost a month now. The floor panels seem to be rotting away,,,,,,,,Awaiting processing,,
1045Mazda Mousavi,1,9/6/2023,Name: Mazda MousaviAPT: 1038 Sienna Villas Elk GroveI am not sure what you are talking about. The repair technician asked me to make a list of what needed to be done. I made a list that included 7 repairs that needed to be taken care of. He has taken care of 1 out of 7 and did not bother to show up again. Now I get this email that tells me all repairs was done. Are these guys joking?,,,,,,,,Awaiting processing,,
1046Rolph Vassor,1,9/5/2023,No review text.,,,,,,,,Awaiting processing,,
1047arthur harrison,1,9/2/2023,No one has showed up yet,,,,,,,,Awaiting processing,,
1048ибрагим рузиев,2,8/31/2023,No review text.,,,,,,,,Awaiting processing,,
1049Rose White,1,8/31/2023,No one has called to inform me when my problem will be looked at or addressed. The problem has NOT been resolved. No one has been to my apartment to even look at the damage from the water that dripped after having to use a trash can to collect the water. One wall outlet is now completely out. I not only spoke to someone on the phone but I called back left voice messages and even added it online under maintenance request. Now it is reported as completed. But that is not the truth. Prior to the new management whenever I made a request things were handled quickly. This is my FIRST experience of not having a problem handled in a speedy time frame.,,,,,,,,Awaiting processing,,
1050Rupinder Kaur,1,8/31/2023,No review text.,,,,,,,,Awaiting processing,,
1051Red Flieds,1,8/29/2023,“Tides on Charleston “My floor is still damaged nobody came to fix anything so my work order was never completed so I’m deeply confused,,,,,,,,Awaiting processing,,
1052Angelica Pulido,1,8/29/2023,Every time I request something it either takes them forever or they say it is in good condition or they don’t have the budget for it. Been here for over 7yrs and the carpet is NOT in good condition. When I moved in nothing was new. Things were repaired touched up but not new. Every single thing in my apartment is outdated. Bedrooms or living room don’t have lights you have to use lamps and there are definitely no ceilings fans nor central Air conditioner. They charge for a Valet trash that NO ONE wants a service no one requested. When one of my toilets got clogged it was not considered an after hours emergency because I have another bathroom to use. The list goes on…,,,,,,,,Awaiting processing,,
1053Harrison Nguyen,1,8/28/2023,This management is horrid. They have not serviced my hvac unit i requested yet they marked it completed which makes no sense. They must think I am gullible to the point where if they send me an email saying they did it that I would believe them. Absolutely not how its going to happen. I been home all day in my unit where my apartment is at 82 degrees inside where im sweating and its difficult to breathe due to the dryness of the temperature. I have to request them 6 times to come by and everytime I supervise them to do the job and when i do not they just go off and mark it as complete without giving me proper notice the technician always informs me it was a minor issue however i explain to them what has been happening that it works a couple of days and goes right back to being the same issue they have no answer. I might as well sign up to take hvac course and service it myself. The only reason why i cant is because i have work. I am furious with this type of back and forth interaction with this company. I am just going to take legal action and consult with my lawyer and see where i can go from there.,,,,,,,,Awaiting processing,,
1054Janice Baptiste,2,8/27/2023,The sink drips constantly. I dont why it was not dripping when maintenance arrived. However when I asked maintenance not to turn down the water he did it anyway. And we went back forth anout why.I believe the faucet needs replacing but the maintenance person here@the time had another idea of why it shouldnt be replaced.I have placed another order and will need to put another referencing the dripping faucets again. I prefer another maintenance person with more expert skills.SincerelyJanice B,,,,,,,,Awaiting processing,,
1055Jesse Monreal,1,8/24/2023,prior of moving into apartments me and my daughter did a walk trew and this was about 3 years before covid even popped up. But yes it was well maintained they showed me the apartment i would be receiving and loved it but the time i moved in it was the year covid hit and the apartment i put a deposit on and was sent video of apartment well they ended up giving me the not updated apartment and the whole kitchen and open layout was not what i was promised and was asked multiple times before move in if the video sent in email is the apartment Im receiving and did a walk Trew in well i was lied to and got a not updated apartment still dark dirty brown rugs the whole open kitchen layout with island and stoves above and cabinets with microwave built in i did not get. i got same layout but closed kitchen really small no microwave it took them the whole year i was there for them to order and bring me a microwave so i had to purchase my own. In the first 2 months my master bath shower spout just fell off spraying water never was able to use my master shower untill the last month i was telling them im done im moving out then guest bathrrom the whole time the shower curtain was just dangling loose and i complained about it took them the whole year to fix that and when they fixed my master in the guest they just redrilled holes above so it looked sturdy and left it so it being the only working shower moisture got behind it and before any of this everything was soggy and moldy i ended up buying sheetrock mud and patch kits and removing all bad moldy sheet rock and redid it all myself. all Maintenace did was paint over everything thick to hide it but you see it everywhere in the ceilings it was a dump and im a clean organized person and do construction and it was all just patched over to be hidden id come home to we fixed it to it still the same the whole lease nothing was done they would hire gutter cleaners that would get on the roof with blowers with stacks of mud stinky leaf water and keep in mind i had nice furniture on the patio they blew slime everywhere i had to go out and wash the walls and patio with soup water and scrup to remove the smell and dryed up mud litterly everywhere. you complain you tell them they dont do nothing. i never had a full working apartment no microwave only 1 shower worked but had damage at the same time and i got so tired of it i did all the work my self. even my Neiber did the same he had kids and he was moving gout same time as me and he was there for 5 years like that. you pay trash but never once did mine get picked up my pool and gym key never worked and half the time i was there it was dirty. garbage never picked up by the city how cheap they are where they block up 3 guest parking just to pile up trash the manager was rude and disrespectful. Maintenace grown men tat couldnt even fix a leaking sink they just tape it or put Plummers string in threads and that dont work just replace it it cost you less money to do it right the first time. Then i had a whole tree fall and total my jeep and the manager yelled at me like i dont know what i know as a certified tree arborist. yes you sign no liability for property damages but by law most trees that are planted in apartment complexs are not even native to the state of California and were planted there when being built and are suppose to be trimmed and maintained by property owners. they told me its a natural cause for the whole tree to fall down and its not trees in living areas of private property homes for hazard reasons are supposed to be trimmed and thinned so branchs and trees dont break and cause damage. Half the apartment in the front units had tarps over the roof because they where so cheap not to have a company come fix the roof leaks and it only causing more damage and i can go on and on about this place just do not move here,,,,,,,,Awaiting processing,,
1056Daisy Doodle,1,8/24/2023,no one showed up to my house even though I got a work order completed email. ac unit still broken.,,,,,,,,Awaiting processing,,
1057Keith Nichols,1,8/24/2023,Over 30 days no stovetop and no dishwasher,,,,,,,,Awaiting processing,,
1058Smartman Tajik,1,8/22/2023,I requested on august wensday 16th and they repair it on the 21st of august which is not good my burner did not worked for more than 5 days. The last manager Waheed was doing on same day but these people are not active he was.,,,,,,,,Awaiting processing,,
1059Lashell Washington,1,8/22/2023,Didnt put in know work order and if someone been on my place while im not home their will be some problems...,,,,,,,,Awaiting processing,,
1060Labobmine,1,8/22/2023,No one showed up to fix it it’s never been done,,,,,,,,Awaiting processing,,
1061Marcus Barrett,1,8/20/2023,This worst group of management we have had at Westlook. Our apartment was sold and management changed. Roxanne the manager is horrible as a manager and person. As for the upper management they gaslight previous management and are inconsistent. There was a gang at our apartment complex with guns pulled on people and this could have been prevented if Roxanne took propper actions previously.Employees are clearly trained to deflect blame and put it on others. This is a horrible group of employees. Please let the owners know you are not capable of management at this complex. It use to be good until FPI came in.,,,,,,,,Awaiting processing,,
1062Shenay Bennett,3,8/19/2023,No review text.,,,,,,,,Awaiting processing,,
1063Tame Tow,1,8/19/2023,No review text.,,,,,,,,Awaiting processing,,
1064Judi Simpson,3,8/18/2023,While the front is being redone the landscape around the apartments us awful. They took the dirty bug infested mulch from the front and put it around the apartments in the back.You pay for trash pick up but it is hit and miss as to when they pick it up. And I only put it out twice a week. Got tired of calling to complain.,,,,,,,,Awaiting processing,,
1065Gustavo Giron,1,8/17/2023,(Translated by Google) The worst service in the world rude incompetents no attention to the public and inefficient everything bad that can exist in a single office. They should never be able to work with the public COOPER RIDGE KENNEWICK WASHINGTON.(Original)La peor atención del mundo incompetentes maleducados sin atención al público y poco eficientes todo lo malo que puede existir en una sola oficina. Jamás deberían de poder trabajar con él público COOPER RIDGE KENNEWICK WASHINGTON.,,,,,,,,Awaiting processing,,
1066Felisha Silva,1,8/17/2023,This company and their employees do not care about their tenants. My Apt had black toxic mold and another toxic mold from a leak inside the wall. They didnt fix it for months after we left I was told had to leave all of our things and couldnt stay there (toxic mold is deadly). Not only did we lose everything but weve been homeless (myself my infant and 2 other children) since January because they did not keep their word at transferring us. The complex is on its 3rd manager from this company this year alone and Its June...Im still paying rent and they dont care that were homeless. I have contacted executives and superiors and none of them care or return phone calls. This business has no care for anyone but their selves and their pockets. Update: They told me a month ago they wont be transferring me to a new unit that was promised to me the manager Tanya Jinzo said to Find other apartments to live at this woman and this company dont care about women and children or people with disabilities. Anyone who cares to see proof just email me itll save you a lot of trouble finding out on your own by renting from such careless people. Matthew 25:45 45 “He will reply ‘Truly I tell you whatever you did not do for one of the least of these you did not do for me.,,,,,,,,Awaiting processing,,
1067Maya deVerteuil,1,8/15/2023,On more than one occasion I have received an email saying a maintenance work order is complete though no actual work has been done & when I call the office no one answers. My mailbox is ALWAYS open & though I have complained that the lock is broken management does not seem to care that someone is stealing my mail!,,,,,,,,Awaiting processing,,
1068Margaret Rose,1,8/15/2023,Have been trying to get into an apartment managed by this company every single time I get a move in date the property blames this company and states there is nothing that can be done and that I need to be patient while Im living in a tent.Heres to hoping that gets resolved soon.,,,,,,,,Awaiting processing,,
1069Erma Miller (Vannese),1,8/14/2023,If I could give negative stars I would. I’ve asked management to fix this issue for months now. My son even cut his foot on the lifting tile. This past week I had to physically go in the office and complain about the way they run these apartments and let them know I still need my floor fixed just for them to tell me twice that someone was coming to fix the problem. No one came both times and now I have a notification saying they completed the work…. Hence me leaving this review. These apartments are trash. Literally. As soon as my lease is up I’m out. The Park Sorrento Apartments in Bakersfield CA. Are over priced over rated and have the worst customer service.,,,,,,,,Awaiting processing,,
1070Jason Neville,1,8/13/2023,These apartments used to be worth it. I filed emergency work order because my toilet was clogged I had to nag the front office for three straight days and maintenance in order to get my toilet fixed I was outraged. Maintenance is a huge issue here and vehicle vandalism now I see why a lot of people are moving out. Maintenance is a huge issue in this apartment complex example when it rains it leaks to my window I complain the complaint that complained they only end up fixing one window.,,,,,,,,Awaiting processing,,
1071Sue Anderson,1,8/11/2023,Work order was NOT completed,,,,,,,,Awaiting processing,,
1072Lexis DeLuca,1,8/11/2023,Terrible !! No ac for 2 weeks !! Water stains roaches ect! This is ridiculous,,,,,,,,Awaiting processing,,
1073Juan Sanchez,1,8/10/2023,No work done no one has been in my apartment to fix any issues.,,,,,,,,Awaiting processing,,
1074Nicole Tolliver,1,8/10/2023,Property managers are a dismal failure. Where is the class action suit against them for being ineffective landlords? Let’s coordinate against them asap!! They are a horrible property management company,,,,,,,,Awaiting processing,,
1075Lauren Galvan,2,8/9/2023,I have requested from the front desk since I didnt have account yet (still in the process of moving) I requested a leak in the toilet which I am thankful it is fixed the reason of 2 stars.But I also requested other things maintenance signed that they fixed both but didnt.Some issues are minor but others needs to be prioritized.I have only used the shower twice and the water goes up to the ankle even when the drain plug is up. The patio light isnt working the toilet has stains (it is not as priority as the tub issue I can try to do my best to remove the stains)I dont have a number in my unit which is harder for my deliveries to be received. The railing by the stairs isnt screwed which is a safety hazard.I am not sure how much more inconvenience I will face in the future but I will update.UPDATE: 08/09/23They left me a light bulb for patio. They could’ve replaced it since it’s only outside of the property and I didn’t need to be physically be there.They always email “Great news we have just completed your service request for your home!” But no…Out of all the issues only TWO were fixed.The toilet leak which they did and the patio light that we had to do ourselves provided the light bulb.,,,,,,,,Awaiting processing,,
1076Roberta Calixte,1,8/9/2023,Dish washer still broke. 4th week of toilet running all day every day. And yet I get an email stating work order complete,,,,,,,,Awaiting processing,,
1077Brady Tiner,1,8/8/2023,This company denied my housing application based off a background check. The background check said my co applicant had 2 felonies and we got denied. It was really shocking to hear for us when we know he is not a felon. We got denied and the only option to fight it was to contact their 3rd party partner. They told us it could take up to 30 days. We are supposed to move in less than 2 weeks. We called the county office that their third party said we had a felony from and apparently what they were referring to is a parking ticket from 2017 that was already paid off!! We have documented that says that it’s not true but this company is not willing to help at all. We got denied because of an infraction from years ago - which is illegal in California. I’ve tried calling and talking to this company to find a solution but it looks like a lawsuit is the only option we have. I just want the apartment that I paid to apply and paid a security deposit for.,,,,,,,,Awaiting processing,,
1078Valeriy Sokolov,1,8/8/2023,I’m a concerned resident at copper lane apartments managed by fpi management it been more than a month of constant complaining to staff here about resident smoking cigarettes inside and letting out smoke through the vents in bathroom and office staff have done nothing about it choking from smoke here every night I have medical condition and office stopped answering my phone calls they said they can’t do anything about it and I just have doubts about this as this is a non smoking community it’s absurd to speak to management with such a oblivion and ignorance so unprofessional also would like to add ton of parking lights are out asked them to change them because my car got hit at night because it’s dark and they responded that they don’t have bulbs and that was months ago and asked repeatedly still nothingHas been done.,,,,,,,,Awaiting processing,,
1079Sandra Turner,2,8/7/2023,No review text.,,,,,,,,Awaiting processing,,
1080Wendy Hermes,3,8/5/2023,When searching for an apt. in Reno we had many options for a 3-bed. We had a definitive limit for what we wanted to spend on rent per month. Upon discovering the Retreat we decided to squeak by in paying more than our limit for the product and amenities were so wonderful compared to other complexes. Plus the location was superb. The staff that works the front office deserve 5 stars but the quality of construction services inconsistencies and cleanliness of property have been a disappointment. When we got the keys to our property it was filthy. Construction dust and debris everywhere. Marcel from the front office offered to get a cleaning crew in but I didnt want to wait and have our furniture and boxes show up from the movers in a dirty house. Plus we still needed to sleep in the unit with our air mattress. I was not happy having to do a cleaning job my first day in the unit. Our first 2 weeks in the unit were frustrating. The construction seemed to be slapped up in a hurry leaving us with a microwave that didnt work hot/cold water spickets reversed shelves off their hinges lights that popped out of their fixtures an upstairs doorbell that didnt work an a/c unit off center with the compressor not working properly and a complete over look in the cable set-up. Our entire building had to have the roof drilled into to lay cable for internet AFTER we moved in. It was a mess. This should of been thoroughly checked before any tenants moved in. Again the front office staff being lovely my husband was able to use the clubhouse to perform his job since we had no internet for 2 weeks +. The security gates in the townhouse wing of the Retreat are usually broken. So they are left open about 65% of the time allowing anyone to drive through the complex. After we had the declaration from the Retreat that construction was complete roadways had to be ripped up and paved over again for the drainage system was installed incorrectly. For a complex with several apts and townhouses there is only 1 recycling bin. It fills up in half a day with garbage and unbroken boxes. Also many residents arent even aware that the Retreat HAS recycling. The landscaping auto-sprinklers are already broken. Several times a day which is a violation of Reno watering ordinance the sprinklers over-soak the grass thus creating wetlands in the desert. Foliage and trees are now dying from either over-watering or spickets that dont work at all. We have a mosquito problem in the townhouse area due to standing water in the marsh lands. The pool area is often dirty. Chairs and tables dont get wiped down or the pool and hot tub themselves have algae or trash floating in them. Again all the staff here are lovely and helpful. I am not aware of who is responsible for the pool area upkeep. We were told that our billing for water/sewer/trash would be a flat rate monthly as its rolled into our rent. From June to July our bills for these services DOUBLED. The lovely people in the front office have no knowledge as to WHY. This is very upsetting and feels like a bait & switch. When construction is on the property no matter who they are debris is left for the tenants to clean themselves. Example: welding was just performed in the common townhouse area. There are shards of sharp metal just lying on the cement for kids or pets to step on. A work crew bumped a concrete parking barrier on to the sidewalk with their truck thus making it impossible for someone in a wheelchair to walk through. This was weeks ago. The concrete parking barrier is STILL on the sidewalk. All in all its the people that have ended up making the Retreat a positive experience not the buildings themselves. I can only hope if we decide to sign another 12 month lease that our rent will not increase by even one dime considering all the headaches we have endured in our desire to live somewhere a bit overbudget but with perceived better amenities.,,,,,,,,Awaiting processing,,
1081Saadia Coel,1,8/4/2023,They do not have a working phone number to be able to address important things. They are never in the office. I see many complaints about failing to meet even basic needs for tenets. Every single review is followed by a generated generic reply about using feedback to improve. Clearly it is not so. Their Facebook is filled with people saying they are the best thing since sliced bread. Probably just employees flattering each other and making a front. They are not so wonderful. Im finished for now. Now the auto reply is going to pop up after and its just rubbish.,,,,,,,,Awaiting processing,,
1082Ashley McHenry,1,8/4/2023,I did not put in a request for any work. They entered my apartment without giving notice and moved my bedroom furniture away from the heater and didnt say anything to me about it. I got home to discover my furniture rearranged and I knew nothing about it. I feel like my privacy has been violated but when I called the office number to ask about it iwas told that notices were put on our door. Yes I did receive a notice for inspection on July 27 but nobody told me they would be coming back a few days later to rearrange my bedroom. I feel like if the landlord is going to come in my apartment whenever they feel like it without giving notice then its common courtesy to let me know they went in before I get home and get scared thinking I have had a break-in. I almost called the police because I thought I had been robbed.,,,,,,,,Awaiting processing,,
1083Shirley Sears,2,8/4/2023,Years later Im still waiting for the repair work 🙄 Difficult to talk to anyone unless you go into the office. They need workers who are trained to do this work. Im still waiting.,,,,,,,,Awaiting processing,,
1084Josh Cartee,1,8/1/2023,All they’re worried about is money money money money no problems get fixed around here. Everything is everything. It took me three months to get in my apartment. All they want is money. The door never works. The elevator never works.,,,,,,,,Awaiting processing,,
1085Ivette Amarillas,1,8/1/2023,Nothing was completed after waiting for weeks!,,,,,,,,Awaiting processing,,
1086Davina,1,8/1/2023,My work order was not completed no one has. One out to take care of all the issues,,,,,,,,Awaiting processing,,
1087luis gonzalez,1,8/1/2023,and i take that star back !,,,,,,,,Awaiting processing,,
1088Raiel Brown,1,7/31/2023,No review text.,,,,,,,,Awaiting processing,,
1089Kyle Ellis,1,7/31/2023,FPI Management has been the worst resident experience from a property management company that I have ever dealt with. Rebecca Joas and her team at Thurman Lofts make it a point to claim that they dont have the information to help to not have access to the system or when you actually take time off of work to talk to Rebecca in-person (45 minutes before the office hours close) she is conveniently unavailable and/or the office is closing. Her team are masters at kicking the ball down the field so you to have to check back later but they never actually resolve the issue for you. Its like Rebecca and her team stole their playbook right out of Dave Chappelles skit PopCopy. Good luck getting any repairs handled in a timely matter as even the most critically important repairs like ensuring the propertys front door locks to the garage gate closes to keep all the homeless out in the middle of downtown LA took months to repair and/or the residents are still waiting for the repairs. I wish I could give a 0 star rating because that is how wronged I feel by Rebecca and her team as all of them should be fired for their incompetence and complete disregard for resident safety and wellbeing. FPI Management conveniently has no points of escalation to go above the horrible property managers like Rebecca so when you are being mistreated and neglected theres nothing you can do about it.,,,,,,,,Awaiting processing,,
1090Tiffany Powell,2,7/31/2023,Honestly I love my little apartment and do my very best to keep it in the shape I received in. Somehow my low income apartment had been raised almost $200 in less than 2 years without any type of upgrades or maintenance visits. Theres also no changes in the community. I intend on making my rent payments on time and never short even though my salary has remained the same during the multiple rent increases.,,,,,,,,Awaiting processing,,
1091Alec M,1,7/31/2023,Elevator has been broken for a month. Seems like every other day something is closed down or broken.,,,,,,,,Awaiting processing,,
1092Richard Carpenter,3,7/31/2023,Thank you for the Opportunity to voice my opinions.Pros and Cons;Pros First:The appliances are a real plus. The refrigerator is big.The stove is very good with an excellent automatic oven. (The burners are TERRIBLE! Use one and the entire stovetop is hot hot hot!I do not use the burners at all. Instead I use a NuWave Induction burner.)It is wonderful to have a washer and drier in my apartment. No need for handfuls of quarters!It is fairly quiet here. I appreciate the peace.Cons Second:I have lived here for 1 1/2 years and already my rent has been increased TWICE! Not good!NO BATHTUB and NO HEAT!No bathtub! I am 76 years old. I have body aches and pains and I really love and benefit from a good hot soak. So I have enrolled at the local gym which has a large Hot Tub for $50 per month.The neighborhood hereabouts I am told is dangerous.Are you folks aware that there is NO HEAT in the bathroom?Not long after I moved here some guy from the Office came by and told me that my use of an electric heater in the bathtub was/is a Fire Hazard!The water pressure on the 4th floor is about half normal so there is an extra need for warmth while showering.So briefly the above items are Pros and Cons that I can think of.CordiallyRichard Carpenter,,,,,,,,Awaiting processing,,
1093John Gerneth,1,7/31/2023,made a work order for bugs 11 days ago still no response or follow up,,,,,,,,Awaiting processing,,
1094William Visbal,1,7/30/2023,Been living here for 4 years and my stove never was replaced and still doesnt work. Been living with one burner. Also the washer and dryer they promised to change it and I still have the same one that barely works. And other people get their upgrade and Im still waiting for mine for a 3rd bedroom. So they pick and choose who they want. My toilet still doesnt flush correctly and they keep saying its fine but no worm being done at all.,,,,,,,,Awaiting processing,,
1095shirley dimps,2,7/30/2023,No review text.,,,,,,,,Awaiting processing,,
1096Candy LeDoux,2,7/30/2023,Raising rent when we havent been able to use pool for over a month. Old appliances. Carpets not cleaned on renewal of lease. Buildings outside are all green from mold and NEED to be power washed. A lot of things need alot of attention and maintenance.,,,,,,,,Awaiting processing,,
1097Hajia ziya Lawanda Lampo,2,7/30/2023,The up-keep of the property has declined the breezeways are no longer clean as they use to be the gates have been broken for 2 years now so lots of undesirable people are come in & out of the property. The dumpster stays broken off & on the pool is been outt order my carpet is super dirty and was told it couldn’t be replaced but it was never new carpet from the beginningappliances outdated but want get updated until they clunk all the way out the rent has been raised but no updates to the apartment structure or grounds,,,,,,,,Awaiting processing,,
1098George Szymanski,3,7/29/2023,It’s a roof but a lot of things were thrown back together when they “remodeled”.. I worked in remodeling rentals for 6 years and never was this acceptable. Management is good maintenance gets on things but id say it’s not worth the price..,,,,,,,,Awaiting processing,,
1099Tazianna Bastida,2,7/29/2023,I have lived here for about 2 years and almost half the time the gym has been closed and the pool is closed like once a week paying high rent for poor internet and poor maintenance,,,,,,,,Awaiting processing,,
1100Laura Getchell,2,7/29/2023,The office is nonresponsive to maintenance issues. The elevators break down on a regular basis. I have had to cancel multiple doctor appointments due to being on the 3rd floor and disabled without a working elevator. I had to go through recertification which is normal. However in the 6 weeks since my appointment I havent gotten any response as to my status.The grounds are nice though. I feel safe in the community and the other residents seem nice.,,,,,,,,Awaiting processing,,
1101Scott P,3,7/29/2023,Good place to live been few years like the location,,,,,,,,Awaiting processing,,
1102L. Rodriguez,2,7/29/2023,(Translated by Google) HelloIn November 2022 I asked to be changed from carpet to floor and paid $1700.00 for the change.The company they hired did a bad job and made it uneven and the laundry area was missing. They said they were redoing the part of the floor where the laundry is.I reported the poor job they did to the Marbrisa office immediately since I paid for it. Send photos and videos as proof of what you said. And they told me that they were going to talk to that company. I called the following month and received the same response. And so I have been waiting the floor is poorly made and it has gotten worse. Nothing has been done yet and we are in July 2023.How do you expect me to be able to speak well of the service of your office?As for living in Marbrisa the parking is a disaster at night the pool is closed in the middle of summer; They put regulations that they do not comply with. When it rains the entire entrance floods making it impossible to enter or exit.I dont complain about the neighbors because they are very good thank God.What I dont like is that if you do something bad the office and its regulations will fall on you at once. But to solve problems and parking... nothing happens.You can call me whenever you want.I dont want a promise call I want the problem resolved. Thats all.(Original)HolaEn Noviembre del 2022 pedí que me cambiaran de alfombra a piso y pague $1700.00 por el cambio.La compañía que contrataron hicieron un mal trabajo y lo pusieron desnivelado y faltó el área del laundry. Ellos dijeron que volvían a hacer la parte del piso donde esta el laundry.Reporte a la oficina de Marbrisa inmediatamente del mal trabajo que hicieron ya que yo pagué por eso. Mande fotos y videos como prueba de lo que decía. Y me dijeron que iban hablar con esa compañía. Lláme al mes siguiente y recibi la misma respuesta. Y asi me he quedado esperando el piso esta mal hecho y se ha puesto peor. Todavía no se ha hecho nada y estamos en Julio 2023.Cómo usted pretende que yo pueda hablar bien de el servicio de su oficina.En cuanto vivir en Marbrisa el parqueo es un desastre de noche la picina cerrada en pleno verano; ponen regulaciones que no cumplen. Cuando llueve se inunda toda la entrada que no se puede salir o entrar.De los vecinos no me quejo porque son muy buenos gracias a Dios.Lo que no me gusta que si uno hace algo malo ahi si le cae de una vez la oficina y sus regulaciones. Pero para resolver problemas y el parqueo… nada pasa.Me pueden llamar cuando quieras.No quiero una llamada de promesa quiero que me resuelvan el problema. Solo eso.,,,,,,,,Awaiting processing,,
1103Carryn Perry,1,7/29/2023,FLooding in apartment requiring lots of clean up. No HEAT for over a month in the dead of winter.A broken garbage disposal that took over a week to get repaired. This led to a water leak under the sink that leaked when ever the dishwasher ran so bad I had to stop using the dishwasher. This was repaired after a 4 week wait.I called FPI Management and got no return phone call. Ever.This all took place in 2023 and we are only half way though the year.Carryn Perry,,,,,,,,Awaiting processing,,
1104Alyssa Kirch,3,7/29/2023,Love the apartment friendly staff. However trash and unkempt grounds. Grounds crew do bare minimum often leaving weeds in some areas. Black plastic showing in flower beds and around apartments. Sprinkler system floods some areas daily leaving sitting water on walkways. Dogs off leash some residents allow dogs to leave apartment on own to defecate wherever then owners don’t pick it up later. Dog stations often lacking bags should have more stations with signage on keeping grounds clean. Residents leave broken furniture discarded in public areas. I just think staff should check the grounds daily to keep it looking good.,,,,,,,,Awaiting processing,,
1105Yolanda German,3,7/29/2023,These apartments needs a upgrade,,,,,,,,Awaiting processing,,
1106Al Al,1,7/29/2023,Lack of proper security and screening of residents I was attacked by two residents who happen to be drug dealers and gang members!,,,,,,,,Awaiting processing,,
1107Willie Brown Jr,3,7/29/2023,No review text.,,,,,,,,Awaiting processing,,
1108Alyna Herod,3,7/29/2023,We actually really love this complex but work orders seem to be taking a while. I’ve been in contact with the office since May regarding our dryer. It is now almost August and we are still waiting to have our dryer looked at but as I said we really do love this complex I just don’t think we should have to wait over two months to have some thing fixed. Other than that it’s been a great place to live so far.,,,,,,,,Awaiting processing,,
1109Camille Duvall,1,7/29/2023,No review text.,,,,,,,,Awaiting processing,,
1110Cherish Mcelhaney,1,7/28/2023,Management at oaks of Pompano needs a shakedown because Laura is horrible I’ve never met someone who would lie right in you face with no emotion and gaslighting you so that you can agree with her or stop complaining.,,,,,,,,Awaiting processing,,
1111Melissa Cardoza-Denesha,2,7/27/2023,I live at Park Sorento.. I want to say ..well a few things I have personally experienced in the 2 months being here. My first review was at time of move in. I have been here as I stated 2 months. With the summer heat here I had been excited a bout having not one but two pools here at Park Sorento .. unfortunately myself and my 11 year old have maybe been able to take advantage of this feature maybe 5 times. This is mostly due to people who are non tenants getting access to both pools and trashing them.. leaving them green dirty and very unsanitary! I also was disappointed with the gym access. I have been trying to just look past these issues and continue to stay positive about the management and the maintenance being able to get this resolved as it is a continuous problem happening daily. Upon signing the lease I was not aware that there were any issues since the complex is gated. I just figured that being a gated community less crime and problems would be at all something I would be dealing with. Now I’m not going on a rant here. Let me make that clear. I am simply stating facts that I myself have witnessed while being a resident. Now into the laundry facilities. I have not ever seen anything like this. You have to download and app and then walk to the laundry room and wait to receive a code to use the facility.. also this is not the average fluff and fold we are used to seeing. To wash your clothes you also have to add money to an account there is no other option. I have enjoyed the apt itself and was very hesitant to write this review. But hey.. I will state only my own experiences and my own thoughts on this property. I really hope that maybe they can get this place far harder to enter to destroy what us tenants pay for. Maybe if the management could make access to the property as strict as the laundry facilities IT MAY HELP? I will keep updating as I am here for the duration of my lease! Thanks guys for reading this!,,,,,,,,Awaiting processing,,
1112Robert Lucas,3,7/27/2023,No review text.,,,,,,,,Awaiting processing,,
1113Royally Stitched! (Marteze Tramble),1,7/27/2023,I have been waiting for a toilet seat for about a 2 months. I finally went and bought my own. Theses apartments suck. Polaris at rainier beach seattle wa.,,,,,,,,Awaiting processing,,
1114Adam Panken,1,7/27/2023,Still waiting on it to be fixed,,,,,,,,Awaiting processing,,
1115Scott Wheeler,1,7/26/2023,No review text.,,,,,,,,Awaiting processing,,
1116Kearra Mabon,1,7/26/2023,Moldy apartments and management does nothing about it,,,,,,,,Awaiting processing,,
1117Melissa Harris,3,7/26/2023,I received a phone call from Hunters Run team in Middleburg regarding my email I have sent about the problems with the property and got answers. It is appreciated that the team is listening and working with the residents. I am sure they understand my frustration as a resident and I also understand there frustration as trying to get things done in a timely manor. I am grateful we are finally getting the gates fixed let’s hope no one breaks those!!,,,,,,,,Awaiting processing,,
1118Tiffany Williams,3,7/26/2023,Need to upgrade appliances keep trees low to many spiders,,,,,,,,Awaiting processing,,
1119KAT MONTY,1,7/25/2023,I need to know which and what work order is this for..because non of them have been accomplished,,,,,,,,Awaiting processing,,
1120Curtis W. CLARK,1,7/25/2023,Nothing was completed. Your Tech did not enter our home.,,,,,,,,Awaiting processing,,
1121Samantha Macherie,3,7/25/2023,No review text.,,,,,,,,Awaiting processing,,
1122GLORIA 0WENS,1,7/24/2023,They never fix anything I had to buy 2 Portable AC spend 650.00 each and the problem is not solved,,,,,,,,Awaiting processing,,
1123Hamilton Chavarria,3,7/24/2023,Recently my car got broken. When I went to the building the only answer was they will file an incident. It’s not fair that they do not take measures to take care of tenants personal property. For us your business is working. We need to have better protection of our personal property.,,,,,,,,Awaiting processing,,
1124Edilio José Martínez,1,7/24/2023,It’s 0 Starts do not recommend.Property has dog waste all over the property “walk way” as well in the dog park.Management team don’t seem to fallow their own policy they pick and choose when they want to fallow the policy they have on their contract.There’s mariguana disposable pens and buds all over the properties specifically all around Buildings 20 and 7.They say they have trash valet service but it’s a hit or miss if they actually pick up the trash.,,,,,,,,Awaiting processing,,
1125Carl Palomo,2,7/23/2023,We have still yet to get our HVAC filter replaced. My request is to call or knock to be sure someone is home before entering unit; never been a problem in the past nor should it be.Carl,,,,,,,,Awaiting processing,,
1126Zarah Polk,1,7/23/2023,I wish the management would address the bigger issues at hand such as vagrants living together in a residence (shouldnt people not on the lease not be living long term in a residence????) loitering & littering safety issues brought about flagrant drug use and drinking. So. Many. Bigger. Issues!!!!! Yet yall are giving one notice after the other over the minor issues.....and to your good residents too. IYKYKStop nitpicking and picking on the few good residents you have. Also considering the exorbitant rent I pay what with me not being on government assistance it would be nice to be able to use amenities which are clean and actually serving its purpose (laundry room gym and the like).Friendly helpful and courteous office staff would also be nice. We may have our bad days and we may not agree on certain things but respect and compromise among all parties involved would make a whole lot of difference.,,,,,,,,Awaiting processing,,
1127Janet Bunn,3,7/23/2023,I am moving out tomorrow.,,,,,,,,Awaiting processing,,
1128Fernando Souza,1,7/23/2023,Bella Vista Apartments.Maintenance is terrible they don’t complete the job and mark as done on the web portal and never show up. Even if you schedule an appointment they will make sure to not make it.There is something that’s been making thinking of move out from here is the landscaping people blocking the residents cars with their truck staging and smoking cigarettes near our apartment. I expected to leave the balcony door open during the summer but the cigarette smell invades our apartment making we living inside an oven.,,,,,,,,Awaiting processing,,
1129Lingsie Jensen,2,7/23/2023,I love the location of my apartment facing the lake (although some half-head pine trees take most of it) and the big balcony but that is about it. I have been here for eight years and it is like after you move in management loses interest. I was f.inst. promised a new shower door on my one-year anniversary here but never heard back. When I moved in I begged if I could paint the very ugly old and ill-fitting kitchen doors but no. I am sure when I move out they will be replaced by something new and shiny. The very few times I have asked management a favor the answer is no. So I find that keeping a low key is the best. Enjoy the view and try to ignore the rest.,,,,,,,,Awaiting processing,,
1130Bonnie K. F. Smith,3,7/23/2023,Comfortable enough living space but the perpetual water main issues are a problem. At least residents are being warned by the current office staff when the water is being shut off during repair work. The system has problems and breaks at least once each year that we have been here. *This time* replacements are happening but the repair work has sometimes caused outages lasting days.,,,,,,,,Awaiting processing,,
1131Jill Miller,2,7/20/2023,Rent increases are ridiculous. Last year $500/ month. Then this year another $90/mo. They have these cheap dollar store blinds and is they break due to weather or cleaning (normal wear and tear). Resident has to pay for them. Management is impossible to get ahold of.,,,,,,,,Awaiting processing,,
1132Paul radcliff,2,7/20/2023,During the pandemic the leasing office didnt go over the lease with new renters. There was a simple fix if it was needed but not explored. Instead the leasing staff depended on the new renters to act like adults and read every page of the lease before they signed it. Big mistake. People can be adults in age and size yet children in theyre attitude and thinking. We have had 2 separate neighbors (both right above us) that have continuously violated the terms of the lease and management is too worried about bad publicity or losing a tennant to do anything. This is a violation of the lease as it relates to ME as I dont get the peace and quiet I am guaranteed in MY lease. Apparently I dont matter even though I obey ALL of the rules and have not had a complaint addressed with me.,,,,,,,,Awaiting processing,,
1133Whitney Miles,1,7/20/2023,Nothing got fix and no one never got back to me or came back to fix my things in the house,,,,,,,,Awaiting processing,,
1134Debbie W,1,7/20/2023,Worse management group ever! No structure and ridiculous rules with no support from management,,,,,,,,Awaiting processing,,
1135Zuriズ刀,1,7/20/2023,Pool keep closed after Covid this summer kids couldn’t have access to this amenity for vacations lake looks dirty. If rent proces are increasing at least should care those areas,,,,,,,,Awaiting processing,,
1136Ashely McIntyre,1,7/20/2023,It would be great if the maintenance person was bilingual. A lot of back in forth talking to communicate with them. They track dirt in the home. Would love if they could put shoe covers on when they come in. Miscommunication from front office and always a hassle to get stuff done. Camera outside but can’t explain why ppl throw trash by my house. Someone is always peeing outside but rent went up and trash area and pool stay broken.,,,,,,,,Awaiting processing,,
1137Kailynn Kulmus,1,7/14/2023,Put in three maintenance requests over 30 days ago for my refrigerator never received help. Over $400 in grocery went bad got a notification in a July that it was handed. This was not handled. I have a security camera and no one was present at my unit from the date the request was made to today 07/14/2023.,,,,,,,,Awaiting processing,,
1138Connie Ocampo,1,7/13/2023,There no work done on my unit. The bathroom leak from the ceiling work was done. But it is leaking again there another hole in the ceiling.,,,,,,,,Awaiting processing,,
1139Eric Rodriguez Sonora,3,7/13/2023,The maintenance tech did a quick a great job in just 15mn. Is a shame that we need to call the office a couple times and me personally show up to get an answer for a repair date (impossible always same answer: we are busy and you need to wait). Tenants can’t wait to pay rent we don’t wait to report any issues with the apartments. So I think we should get a better customer service every time no matter what.,,,,,,,,Awaiting processing,,
1140Caden Austin,1,7/12/2023,This is the 2nd “completed” work order that I have received in one month for uncompleted work orders.,,,,,,,,Awaiting processing,,
1141Tina De Pillars,1,7/11/2023,My oven does not heat properly and after service my oven still does not work properly.Heritage Park Hanford,,,,,,,,Awaiting processing,,
1142Dan Duerst,1,7/11/2023,The lady that answered the phone about my Martin Sadler fraud situation was rude and unprofessional!!!,,,,,,,,Awaiting processing,,
1143Jacob limon,2,7/10/2023,No review text.,,,,,,,,Awaiting processing,,
1144Jesus Sanchez Primo,1,7/10/2023,No review text.,,,,,,,,Awaiting processing,,
1145Az P,1,7/9/2023,Nothing has been done,,,,,,,,Awaiting processing,,
1146S S,1,7/8/2023,I rented with Arbors of Killeen located in Killeen TX. Do not expect to get your deposit back if you are renting with them. Do not expect the corporate(FPI Management) to resolve anything. They will be nice to you until you move out. Once you move out they change their attitude. Don’t bother with emailing their customer service. I never got a response. They can’t even keep a good record of how much you paid for deposit. They pick and choose who to fine and when to fine. Parking is limited. The property always shuts down water for whatever reasons. Pool is always dirty. Gated but not really because anyone can crack open gate easily. Someone leaves dog p**p out? your whole building will be fined. Carpet was filthy and smelled horrible upon moving in so we requested it to be cleaned which never happened. So we ended up cleaning it ourselves. When we confronted property manager about some issues upon moving out she had a very unprofessional attitude saying to just to “call corporate”. Don’t bother contacting corporate email. Your email gets directed to regional manager and they won’t even respond. Save yourself a headache and RUN.,,,,,,,,Awaiting processing,,
1147perry anderson,1,7/7/2023,Someone came into the apartment. Looked at it and left. I Said the AC is Not Working. I came home to an apartment that was 84 degrees. Its not working. This has been the usual treatment we get at these and other apartments managed by FPI management out of Folsom California.,,,,,,,,Awaiting processing,,
1148Still pill,1,7/6/2023,Difficulties to get answers by email from the agent. Poor customer relationship.,,,,,,,,Awaiting processing,,
1149Krishna Sunam,1,7/5/2023,No review text.,,,,,,,,Awaiting processing,,
1150Maria Sanchez,1,7/3/2023,You guys are lying about coming in and fixing it. I received an email stating that they had come in and fixed my leaking faucet but no one came in. I don’t know why they would send out an email lying about it. I will have to take this to the next person in charge I know my renter rights. I don’t know why you are trying to make me look stupid. I have all the evidence.,,,,,,,,Awaiting processing,,
1151Gladys Enid Cifcioglu,1,7/3/2023,Nothing has been done since the day I move in 5 months ago.,,,,,,,,Awaiting processing,,
1152Andrew Taylor,1,7/1/2023,Didn’t fix the problem didn’t even attempt to fix it,,,,,,,,Awaiting processing,,
1153Ebonee Banks,1,6/30/2023,The light was never replaced like I ordered as usual thanks,,,,,,,,Awaiting processing,,
1154Haso Yadgar,1,6/29/2023,4 or 5 times i call to office and went to office for service request no body responseAfter 5 or 6 months the maintenance called me 😔😔😔I bought burner i fixed with myself 4 months ago...I received email from lease officeDear HASIBULLAHGreat news we have just completed your service request for your home! As part of our commitment to you we want to make sure we have exceeded your expectations.Please let us know if there is anything additional we can do for you and your home. (🤔🤔🤔🤔)Surprised me what did you COMPLETESir????????????????,,,,,,,,Awaiting processing,,
1155Ja'Mesha Hicks,1,6/28/2023,No review text.,,,,,,,,Awaiting processing,,
1156Jocey Baby,1,6/26/2023,Supposedly fixed it but told me I still can’t use it how does that work?? Apperantly it wasn’t fixed if I still can’t use it,,,,,,,,Awaiting processing,,
1157GodsChosen089,1,6/24/2023,They like to close work orders without completing them,,,,,,,,Awaiting processing,,
1158Chris Ortiz,1,6/23/2023,no maintnence never came to fix what they needed to fix,,,,,,,,Awaiting processing,,
1159Dilip Patel,1,6/22/2023,No review text.,,,,,,,,Awaiting processing,,
1160Eric Behrns,1,6/20/2023,They (FPI) are what the French call les incompetents,,,,,,,,Awaiting processing,,
1161Melissa Logue,2,6/18/2023,Could be SO much better but some residence are allowed to do as they please with no consequences. Also been forced to deal with a fridge that doesnt properly work the entire time Ive lived here. If things wouldve been different at the time of needing a place and my situation were better I no doubt wouldve waited for something else. I used to recommend Chester Park to people but no longer do.,,,,,,,,Awaiting processing,,
1162Brian Washington,1,6/16/2023,Your West Point Properties in Stockton is sending tenants leases with fields incomplete. Basic contract 101 says you should not sign. Why does your management team bully tenants to sign a incomplete fields in a contract. Your onsite team seems not understand basic contracts 101 or have mutual respect for your tenants and its pretty unprofessional. You drag tenants through the mudd when all they are ask if for you to complete or address the incomplete fields.,,,,,,,,Awaiting processing,,
1163Julian Howard,1,6/16/2023,I have called & emailed this location many many times with no response and no emails or phone calls back!,,,,,,,,Awaiting processing,,
1164ALISA CAMPBELL,2,6/15/2023,Hi can you please send Jody instead of the other guy for my work order if possible,,,,,,,,Awaiting processing,,
1165Estella Esparza,1,6/15/2023,No review text.,,,,,,,,Awaiting processing,,
1166loveable loveless,2,6/14/2023,No review text.,,,,,,,,Awaiting processing,,
1167Rj Clark,1,6/13/2023,I stay at 2300 west when I moved in I noticed that they didn’t clean my apartment just painted over everything my hvac unit makes so much noise I left out of town and came back my apartment was unlocked my outside storage room was opened and ran through. When I first moved in I got a welcome home email that told me my deposit was $345 went to sign the lease and it changed to about $2500 the leasing agent told me that couldn’t be right because he never put my information in. I had to get my tub resurfaced they gave the man who was doing the tub a key to my apartment and left him in my apartment alone no supervision this company has violated my civil rights on several occasions you can’t even fight back because they’ve used every lawyer’s office in Reno which causes a conflict of interest and the leasing agent refused to answer my emails so I can’t have what they say in writing. If you choose to deal with this company GET EVERYTHING IN WRITING!!!!!!,,,,,,,,Awaiting processing,,
1168Ava Kitty Prince Robinson,1,6/12/2023,Really wish I can give this company zero stars they are terrible they shouldnt be able to manage animals let alone humans the property in Miami Fl Horizons north is disgusting awful management does nothing but lie and never respond I will be taking legal action against this company if my issue is not resolved in the upcoming days,,,,,,,,Awaiting processing,,
1169Stacey Isenhower,1,6/10/2023,I live at Keyway Apartments in Sparks Nevada and I have put several work orders in regarding prior water damage that has caused mold all over my unit . You would think it would be handled as an emergency situation but instead they sent maintenance over to tell me its not mold and not to worry. I had a mold expert come do a visual inspection and it is in fact mold. Ive been in and out of the hospital ever since i moved in here from being exposed to this and asbestos from the dirty ventilation and poor upkeep/repairs that have been done in the unit I wont even get into listing all the symptoms it has caused me and my 3 year old daughter. I got an email saying my work order had been complete each time but nothing has been done. Its been weeks. a few things. Im pretty sure its a violation to rent an apartment that doesnt have proper ventilation in the bathroom and theres no smoke detector in mine nor my daughters room and hasnt been since the day we moved in. The asbestos is coming out from separation between the walls and cabinets caused from water damage behind the cheap baseboard that was poorly installed the walls are broken or missing. So lets say no my work order hasnt been completed,,,,,,,,Awaiting processing,,
1170Alexis Hickle,1,6/9/2023,My work order is not completed,,,,,,,,Awaiting processing,,
1171Ashley Gallenstein,1,6/8/2023,My work order was not completed,,,,,,,,Awaiting processing,,
1172Maria Zubia,1,6/7/2023,They own Desert Peaks at 140 shadow mountain Dr. It is June and our pool is still not open. They recently purchased this property and have been adding arbitrary charges and changing our leases. Management is unresponsive or rude. Rafael especially dude needs a new job that isnt in customer service. If youre privileged enough to look elsewhere DO IT. DO NOT RENT FROM THEM.,,,,,,,,Awaiting processing,,
1173Barbara Moulton,2,6/7/2023,Being now charged for Common Area Electricity @ $15. mo. And Common Area Maintenance @ $10. mo. Not listed in my lease and office manager does not know what these charges cover my building or whole complex. Would think they could tell me what these new changes cover heating of pool carport lights building lights yard or building maintenance these are costs that I would think are covered in my RENT pymts. Wonder if OWNERS are aware of these charges they soon will. Next they will be charging us for office personnel salaries dont laugh this could be the next bogus charge.Am I the only person who looks at their monthly Conservice stmt for Cielo Apts Santa Fe N.M. and thinks that this unlawfully being added to our monthly billing. Voice your own options people there is power in numbers.,,,,,,,,Awaiting processing,,
1174JoJo Ramirez,1,6/2/2023,They never return phone calls or emails. They dont care about their tenants at all. They always charge you for something that you didnt do. You try to reach out to management at your property and no one is there for months or nothing gets fixed. To cover your behind you need to take pictures of the apartment before and after you leave and SAVE them. You need to save every documentation. Always try to communicate with them through email so you have that proof. And save everything you can until you know that you are 100% clear from anything and everything. They definitely only care about money.,,,,,,,,Awaiting processing,,
1175William Clochessy,3,6/2/2023,Wasn’t aware of a work order. But tree over my walkway needs to be trimmed back to prevent foliage from dropping on walkway again. Thank you.,,,,,,,,Awaiting processing,,
1176Brandon Cruz,1,6/1/2023,Horrible experience living under their management,,,,,,,,Awaiting processing,,
1177Jennifer Brown,1,5/31/2023,Literally nothing was fixed yet I got this message…,,,,,,,,Awaiting processing,,
1178Doris Lundquist,1,5/31/2023,No review text.,,,,,,,,Awaiting processing,,
1179Dana Gyden,1,5/30/2023,No review text.,,,,,,,,Awaiting processing,,
1180Ezalezy 21,1,5/30/2023,This place is absolutely ridiculous. You can call 100 times a day no one answers the phone. If its something extremely important and you need to speak to someone urgently no one answers. Their office hours are from 8am-5pm but no one picks up ridiculous. Very frustrating. No one has time to leave a message and wait and wait for someone to return their call. Unbelievable company.,,,,,,,,Awaiting processing,,
1181James Brown,1,5/26/2023,Horrible service … Takes 1 month to have anything done!!! It’s embarrassing the way my floors in my apartment look. I have been asking 2 months to have it fixed and it’s not fixed …Management makes excuses every time it’s embarrassing… I’m at 79 yearOld lady dealing with this …,,,,,,,,Awaiting processing,,
1182Nery Sandoval,1,5/25/2023,The work as always is not done no one followed up called the office 2 times and they just went ahead to close my request !!!I hate dealing with mnt !!! But don’t be a day late on rent that they will hunt you to charge you the late fee I wish they could as professional as they pretend,,,,,,,,Awaiting processing,,
1183Cassandra Blount,1,5/24/2023,Would give 0 stars if it were an option. Worst management company I have EVER dealt with. My apartment has a giant hole and mold due to their inability do their jobs. This is a complete work order in their eyes. Copper Tree tenant moving out after being here for 7 years!,,,,,,,,Awaiting processing,,
1184Efrain Gzz,1,5/24/2023,I went to give 30 day notice 2 times they told me I didn’t have to do anything . Then month later they told me I have to pay another month for not putting 30 day notice .. they’re charging over exaggerated bills on fixing the apartment after moving out . They had dangerous chemicals acid in the pool .,,,,,,,,Awaiting processing,,
1185Shenteria Hunt,1,5/23/2023,They finally put a new A/C unit in my apartment but still didnt fix the dryer...Now I wonder how long thats going to take for them to fix,,,,,,,,Awaiting processing,,
1186Marthany Jean baptiste,1,5/22/2023,Nothing has been done,,,,,,,,Awaiting processing,,
1187Numerik,1,5/22/2023,No review text.,,,,,,,,Awaiting processing,,
1188Adrian Ryan,1,5/20/2023,I put in a work order to have my sink fixed on a Friday. They never came. I put in another one on Saturday. I was told by the office at the property I’m at The Arlo that my sink is not an emergency. I guess having dirty dishes pile up and not being able to wash them so I can make food is not a priority!? I ended up getting an email saying that my work order was completed when it never was. Now I’m having to eat out with my family until it gets fixed. I should be able to tack on my fast food charges as going towards my overall rent charge. This place is a joke. It’s typical of them to take forever to come out and take care of a work order. Their first priority was to remodel a party room at our back pool that used to house an old gym with outdated equipment. They spent more money on an office remodel with new furniture than they did on getting new and updated gym equipment for the front gym that was made larger by taking out our racquet ball court. All they did was put the old equipment in there!!! They built a tiny dog park before they built a basketball court and soccer field for all the kids around here. During some of our hottest days so far they’ve had our biggest and main pool under construction. Backwards thinking people running this place.,,,,,,,,Awaiting processing,,
1189B Quim,1,5/20/2023,The issue has not been resolved. I called several times The stove light (red light in control panel) will not go off and when the oven was turned on it sparked. We unplugged the stove to prevent a fire. Someone came while we were out and plugged the stove back in. The issues were not fixed. The red light is still on indicating the stove is on. The oven is not functioning correctly. This may be a fire / electric hazard. This was emphasized on both calls requesting service. No urgency was observed from the management and the issue is still unresolved,,,,,,,,Awaiting processing,,
1190l7 3nvy,1,5/18/2023,I will never rent from FPI management again. I have had the worst experience with them. The only reason I give one star is because I have to do something. I live in Shellie Court. My apartment is falling apart. We don’t even have central heat and air. Our manager is smug and hold grudges against people. She’s actually harassing she’s very rude and very arrogant. Worst experience ever do not rent with FPI management. They really do not care about people they do not,,,,,,,,Awaiting processing,,
1191Yrama Salcedo,1,5/17/2023,(Translated by Google) I dont know when you havent come to my house and I called the emergency and they havent come for more than 48 hours with the bad air.(Original)No se cuando no has venido a mi casa y llame a emergencia y no han venido más de 48 horas con el aire malo,,,,,,,,Awaiting processing,,
1192Dan Reilly,1,5/16/2023,Maintenance was supposed to fix an issue with the water temperature in my shower. There was zero difference after the work was completed.,,,,,,,,Awaiting processing,,
1193Scott Ballard,1,5/15/2023,It’s been three months and I still don’t have a new dishwasher. No one comes to fix anything and when they do come they don’t call first.,,,,,,,,Awaiting processing,,
1194Robert Jay Goldwire,1,5/15/2023,the work order was not completed it was not worked on,,,,,,,,Awaiting processing,,
1195Rosa Sanchez,1,5/15/2023,The worker came to fix my air conditioner. I never put in a request for that. Im having issues with a leak the water is either too hot or lately not hot enough the water pressure is very low and there is a water stain in the ceiling of my bedroom which looks like is getting bigger. This was addressed over a year ago.,,,,,,,,Awaiting processing,,
1196Desire Tour,1,5/14/2023,No review text.,,,,,,,,Awaiting processing,,
1197Vera Kopot,1,5/11/2023,Im sorry but you havent done anything you havent fixed the problem our air conditioner keeps leaking. You came to see the problem thats all you did.,,,,,,,,Awaiting processing,,
1198TRAVIS JONES,1,5/10/2023,Yall complete a work order that was put in years ago when I was a resident. Wow 😮 I dont live there anymore so what difference does it make? Mission Bay is run by slum lords. Yall should be sued for breach of contact yall knew about all the issues in my unit and refused to fix them while still taking rent. Im going to post this on social media so everyone can see whats going on there.,,,,,,,,Awaiting processing,,
1199Kate M,1,5/9/2023,MISSION POINTE APARTMENTS: This place is pretty much living in the ghetto. Its down right trashy. The children here destroy everything from throwing excessive amounts of trash (ex. harmful chemicals broken glass paint) into the yards hitting your apartment doors & windows as well as looking in your windows they also hit your car and harass you when you ask them to stop. The parents do nothing to stop this behavior either but the worst part is management doing nothing to resolve these issues. Ive called the office multiple times filled out complaint forms and still nothing is done. The people who work in the office have the nerve to ask me (someone who is not employed by Mission Pointe) to go outside and handle the situations sometimes violent myself because they are to busy in the office. If you can find yourself a different place to live because this is not a quality of life I would wish for anyone.**** Posted this review a month ago and there is still glass every where outside as well as even more trash now.,,,,,,,,Awaiting processing,,
1200Sarha Riley,3,5/8/2023,Its new so idk,,,,,,,,Awaiting processing,,

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