Pramitgupta/Topic_modeling_App_Shiny

1"Title","Author_URL","Author_Name","App_Version","Rating","Review","Date"2"Needs Fixed Interface","https://itunes.apple.com/us/reviews/id1191709596","bobums meatoe","3.440.10003","1","The interface for this app is miserable. I have tried many times now to add a payment method and it always glitches.",2021-01-21 02:14:123"Depletes battery too quickly on iPhone 12 Pro","https://itunes.apple.com/us/reviews/id305037564","Dalim93","3.440.10003","3","This app depletes my battery faster than my phone can charge. Whether it�s plugged in or not. This is the only app that does this.",2021-01-21 01:51:524"Bad rating system.","https://itunes.apple.com/us/reviews/id899436747","Head5up","3.440.10003","2","I should not penalized for the length of wait time for pickup. GPS drop off locations are rarely correct.",2021-01-21 00:44:335"Ok","https://itunes.apple.com/us/reviews/id354352937","Lena__xD","3.440.10003","4","El Nip que ingresamos al llegar con el comensal deber�a de ser para todos los comensales en general ya qu� hay gente que a�n que se le entreguen sus productos estos los marcan como no si no se les unieran entregado...",2021-01-20 21:34:476"Wheel chair vehicles not practical for some","https://itunes.apple.com/us/reviews/id412577199","kittenb21","3.440.10003","2","Your app doesn't have a place for me to send feedback in detail, and when there�s not an option for what is my problem so I�m here publicly giving my feedback, stupid it is. I keep getting paired wheel chair vans, and I don�t know until they show up... these vehicles are very uncomfortable for me to sit in actually, the seats are all the way at the back and are high high up my feet have nowhere to rest they don�t touch the ground and your head hits the top of the ceiling so you bunch the whole ride . I have back problems and if we were to get hit I wouldn�t be safe at all. I could see this vehicle being useful for wheel chair bound people�s but for me it�s really not practical. I had only three bags of groceries and there wasn�t room to put them in the trunk (there isn�t really a trunk) so we put them on the floor but they were sliding all around it was uncomfortable/ stressful, you charge 13 for short rides and I get in this car. I�m starting to use Lyft now, mostly because there was no where at least within reason to give feedback on the app. I get that these vehicles are around but I don�t want to be paired with one in the future you need to let people type feedback. You�re list of problems isn�t enough. I used to love uber easy, not as expensive, and normal rides. I think you could put �wheel chair vehicle� in the title of the car so I could cancel. Or make it so I could opt out of that type of car and not get paired. Someone who needs a wheel chair ride could have used it and enjoyed it. I got paired with one twice in a week.",2021-01-20 18:56:307"Stole money from My bank account","https://itunes.apple.com/us/reviews/id1192606026","Tori shen","3.440.10003","2","I literally requested a ride for only $9 on 01/18/2020 ...2days later I get a message from my bank stating I got this ride for $13 I�m not using Uber ever again and I�m disconnecting my card I only went down the street!!!????!?<U+0001F644><U+0001F937><U+0001F3FD><U+200D><U+2640><U+FE0F>",2021-01-20 13:17:108"Use lyft this is overpriced","https://itunes.apple.com/us/reviews/id511184004","Snufflafagus6282829","3.440.10003","1","Overpriced lyft is way more money",2021-01-20 11:58:439"Can�t schedule rides","https://itunes.apple.com/us/reviews/id168026921","lLuckySevenl","3.440.10003","1","What�s the point of having the option if every time you select it , it shows your payment options and when you click them it doesn�t even respond. I�d like to be able to schedule a ride in advance rather than on whenever the driver decides to show up and pray it makes it on time of when I need to leave",2021-01-20 08:03:4210"It�s never going to be perfect","https://itunes.apple.com/us/reviews/id489550404","BambiRaptorrr","3.440.10003","2","Every ride has a 15-20 minute wait now, whether I�m only trying to take a ride down the street a few blocks or fifteen minutes away. It�s ridiculous. Drivers sit and don�t move and also don�t cancel so YOU have to cancel after waiting for them to even move towards your direction, and end up getting charged a fee. Now uber has also made it a pain to dispute a charge, and tries to prompt you to sign in through the desktop page and not just give you the options to choose what your issue was through the app. 11Annoying.",2021-01-20 07:59:1612"No happy","https://itunes.apple.com/us/reviews/id491796329","JACKIE PATEL","3.440.10003","1","Why you are charging me monthly after I have stop auto renewal and and why you are charging me more amount for subscription",2021-01-20 02:18:2013"Only use for short rides","https://itunes.apple.com/us/reviews/id419374724","Kantaco","3.440.10003","3","Anything longer than a few miles is going to stack up fast. Don�t even bother using the food section, you can�t cancel orders from the Uber app. You have to download UberEats to cancel any order, but just use DoorDash instead. It�s quicker, cheaper, and doesn�t Mickey Mouse you trying to cancel an order because there�s no drivers. I got $30 off a $34 order and still wound up having to pay $25 in fees. Then when I cancelled because my order was in limbo for two hours, I was charged a $6 cancellation fee where DoorDash gives you credit back. Wouldn�t recommend, just take the bus.",2021-01-20 00:25:3514"uber","https://itunes.apple.com/us/reviews/id548539280","AlmightyOf2300","3.440.10003","3","i like uber i really do but lyft has better prices <U+0001F615>",2021-01-19 21:33:4015"No way to contact customer service if issues arise","https://itunes.apple.com/us/reviews/id776376662","J.Jones54","3.440.10003","1","You guys need to have a customer service phone line to contact if issues arise and persist! This is poor service trying to get help through articles that don�t help the exact issue we have!",2021-01-19 21:04:4816"Was charged over $60 and a refund was refused.","https://itunes.apple.com/us/reviews/id224776285","Megalinoxo","3.440.10003","1","I have used Uber since it�s inception and never will again after the experience I had with customer service. I can�t get a single person to talk to me. Only automated responses saying they will give me a $3 credit. I was overcharged by $60. Disgusted.",2021-01-19 20:52:1517"Uber stupider","https://itunes.apple.com/us/reviews/id1156217139","adam interstellar","3.440.10003","2","Uber says no cars available.",2021-01-19 16:38:3418"Find a different service","https://itunes.apple.com/us/reviews/id114156459","Andysmccoy","3.440.10003","1","I can tell the customer isn�t the priority here. I won�t be using Uber eats or Uber again. Refund in the form of Uber cash - you got to be kidding. This is the second or third consecutive time my order has been past the �latest arrival time�. Had you all been able to refund my order, you would�ve retained a repeat business customer, and earned more than the worth of the refund over time. Uber, you�re not the only food service in town. Start treating people who use your services better.",2021-01-19 15:05:2219"Customer service","https://itunes.apple.com/us/reviews/id628734914","jahdjxbdkdkd","3.440.10003","2","The app is terrible when it come to help , they act like you are getting help from a person when its really a automated service and then they don't even resolve the problem thats very resolve-able lyft is better tbh",2021-01-19 14:17:1220"Just the worst","https://itunes.apple.com/us/reviews/id662852421","Elena6854937","3.440.10003","1","It�s just so frustrating dealing with Uber. Pretty much every time I order a ride it put 2 holds on my card. Sometimes I just request a ride, it loads for a while, puts a hold on a card, keeps me waiting for minutes while Uber is allegedly �looking for a driver� and then it just throws me back to home page of the app. It�s impossible to reach support. Nope. Absolutely no way. Right now I�m trying to use my Tesla voucher listed as my payment method and Uber still keeps charging and double charging my card. I�d never go back to Uber if not for this voucher. Save yourself sometime and download Lyft or even call a regular cab - should be faster and cheaper",2021-01-19 07:27:1021"Fix your bug","https://itunes.apple.com/us/reviews/id1057599067","Doveynn","3.440.10003","3","ok so i ise uber to get to work 7/10 times a week. ive been experiencing a bug where i cant see how close or far my driver is. example: i got a driver and it says he'll be there in 13 minutes. ok cool so i wait and check 6 minutes later and it still says he'lll be there in 13 minutes. im like what the fuck its late im tryna go home after work yk so i send him this text and im like dude what the f?? are you coming or not? do i need to cancel? and then i check again and bam hes 1 minute away. i felt super bad and to make it worse he was an absolute sweetheart <U+0001F494>",2021-01-19 05:21:2822"Wrong person picked up-refund refused","https://itunes.apple.com/us/reviews/id1250808755","jwangley","3.440.10003","1","Customer service is terrible and there is no # to talk to someone. The driver picked up the wrong person and I was not able to get a refund I will not use this app again.",2021-01-19 04:45:0223"Many issues","https://itunes.apple.com/us/reviews/id1247181833","Leonboyd","3.440.10003","1","I�m sorry but I can�t rate it higher then 2 stars. I�ve had many many issues using this app.24It�s more an inconvenience to me then anything. Since I live in an area not close to many Uber drivers it�s harder for me to even get a ride.25Most of the time it�ll stay at the �connecting you to a driver� stage then fail to even connect me to one anyways. 26I�m not even able to even schedule a ride if I could because it�ll usually tell me the pick up area is out of range. 27If some of those issues were fixed maybe I could give it a higher rating.28Now also giving me problems adding funds to my Uber cash even though I know I have enough money to add more funds.",2021-01-19 02:31:3329"Unavailable","https://itunes.apple.com/us/reviews/id865141870","im_stewie_griffin","3.439.10000","1","I�m not sure if it�s the terms and conditions but the destinations that I ALWAYS go to are unavailable now. I can no longer use Uber.",2021-01-19 00:03:1430"Terrible Customer Service","https://itunes.apple.com/us/reviews/id182169393","Nelaschen","3.439.10000","1","I was unable to add payment method to my Uber account after I downloaded this app and when I try to reach out to their customer support team they told me my payment method has been suspended for an activity violating their terms on the app I found it strange as I have not even had any activities on my account yet...",2021-01-18 16:45:5431"Never any available drivers","https://itunes.apple.com/us/reviews/id496097289","Theodore Israel","3.439.10000","1","If you live in a major city then this is useful. But apparently there are no drivers in west pennsylvania, and uber has the gaul to send me a msg �planning on traveling soon? Schedule a trip� just a useless app",2021-01-18 12:02:1732"Charged me for Uber pass","https://itunes.apple.com/us/reviews/id42950874","bkhaycook","3.439.10000","1","I�ve liked Uber for years and never had a problem until they started charging me and my other family members for �Uber pass�. I have never purchased this pass, neither has anyone in my family, but it seems I have been charged for an Uber pass. This also happened to my mother and was hard to resolve. So if anyone downloads Uber I recommend checking your bank account regularly to make sure they don�t charge you, apparently this is common.",2021-01-18 09:07:3933"Me robaron","https://itunes.apple.com/us/reviews/id536739141","noauber","3.439.10000","1","Tengan mucho cuidado con la pol�tica de limpieza de la App, resulta qu� ped� un viaje que me cost� $16 d�lares, despu�s de dos d�as me llega un cobro extra de $20 d�lares por concepto de limpieza del autom�vil al que me sub�, resulta que el chofer report� que en mi viaje yo ensuci� su carro y mando una foto en la que se ve un mancha que yo desconozco totalmente, en ning�n momento me dieron la certeza de que yo hice tal da�o a la unidad el cual se ve claramente que con trapo con agua se quita la mancha y por ese chistecito me cobraron m�s de lo que me cost� en si el viaje, se me hizo un robo en despoblado por ese motivo mi familia y yo dejamos de utilizar la App es una porquer�a.",2021-01-18 01:54:3934"Horrible Customer Service","https://itunes.apple.com/us/reviews/id1233175331","AliciaS4","3.439.10000","1","I have requested to speak to customer service for several days now and I have not heard anything back from them nor is there any messages on the Uber app or Uber website. I canceled a ride within 2 1/2 minutes after requesting the ride. The driver did not get out of the city that they were in let alone make it to my city. From what I could see on the Uber app the driver did not drive more than 2 miles.I didn�t even see them pass a red light on a road that has an excessive amount of red lights. I was only supposed to be charge $16.76 for the trip but since I canceled the ride Uber canceled the $16.76 charge and instead I was charged an even $17!",2021-01-17 23:46:2135"Poderia penalizar motoristas que cancelam sem causa aparente","https://itunes.apple.com/us/reviews/id956255379","mmurilossilva","3.439.10000","4","Sou profissional de saude em Manaus e uso uber pra ir pro trabalho. Hoje um motorista me deixou esperando e quando chegou, passou direto na porta da minha casa cancelando em seguida. Existe um toque de recolher e proximo das 19h fica mais dif�cil conseguir um carro. Se n�o queria me levar, ent�o que n�o me deixasse perdendo tempo e correndo risco de n�o conseguir ir pro trabalho... Ja imaginou eu ter que ligar aos colegas dizendo que iria faltar? A frustra��o da equipe de ter que trabalhar mais por falta de algu�m. A vida da gente ja ta t�o dif�cil. Ainda aparece esse tipo pessoa sem nenhuma empatia. Espero que ele a fam�lia estejam bem e saud�veis.",2021-01-17 22:38:5636"Payment Glitch???","https://itunes.apple.com/us/reviews/id1122755700","javonwlll","3.439.10000","1","I was charged $24.99 for something that I never confirmed. I put in a help request but am not getting much of a response. Please help!",2021-01-17 21:29:5437"Could not find bikes","https://itunes.apple.com/us/reviews/id1250377938","fksiwndiao","3.439.10000","1","Spent a solid 30 minutes walking around to find bikes... they were either missing or �down for maintenance. Thanks for wasting my time",2021-01-17 20:46:1038"Can take forever to find a ride - Not for emergencies","https://itunes.apple.com/us/reviews/id1207449417","FoodIsTheRoot","3.439.10000","2","Uber drivers should NOT be allowed to set their own price�as they double what is the regular price for just a few blocks. There has to be a set money cap for distance.39I was going down a few blocks to my workplace, $10�said the estimation. Then as i�m awaiting a driver for them to pick, the drivers want to range the price up to $35.40I live in Koreatown, Los Angeles�hitching an Uber to PACOYMA is $30 �somehow going down a few blocks by USC should strike a value of $30?41Yeah, you got me messed up.42Some of these Uber drivers are straight up scammers..do not use this app in emergencies, as they will find away to push the price up $20 just for being grubby and incase of emergency you wont have the security of someone wanting to accept your price, you will simply be out an extra $20 because you needed to get to work, or maybe you were in what could be a suspicious situation.43Lyft. Use lyft. It can be cheaper, and they actually find you a ride in a timely manner.",2021-01-17 18:46:4444"Good luck getting a ride","https://itunes.apple.com/us/reviews/id390579227","ubersucks1233","3.439.10000","1","Wait 40 min just to tell you there are no drivers available",2021-01-17 08:07:5945"It�s not good","https://itunes.apple.com/us/reviews/id1237441222","jordanj941","3.439.10000","1","So many things with this app46 47I got charged twice for the same trip,48People can cancel on you even if they�re in the wrong location, they also charge your account a couple dollars without notice.",2021-01-17 00:37:3849"Not working!","https://itunes.apple.com/us/reviews/id4498413","Nekcik","3.439.10000","1","I�ve used Uber for years and now it�s not working! The app just shows a big map, no option to request a driver! This is a big disconvenience",2021-01-16 23:44:1650"Don�t use for Uber eats.","https://itunes.apple.com/us/reviews/id376015392","hi im kitty","3.439.10000","2","I�ve used this app for Uber eats a couple times now and my order is either always wrong or never gets delivered. I don�t know if they just use terrible drivers or if there is an issue with the app itself. But for food, don�t use Uber eats.",2021-01-16 20:06:5951"Good Luck","https://itunes.apple.com/us/reviews/id49286149","Honestlyy...","3.439.10000","1","A couple years ago I was traveling out of state and when I attempted to order a ride it said my account was locked due to unusual use (may be a neat security feat. but it was my first time using the app so there was nothing to compare to). Either way, it left me stranded for a few hours while I was trying to work with the robot that is Customer Service, finally I gave up an called for a taxi service. That night I explained that I was traveling and it was me, they said they would fix the problem and DISABLED my account. Fast forward to today trying to get this to work again, after dealing with �customer service� again for the past week going in circles with the robot responses, their final email to me states they are deciding to not life the hold to an account I�ve never been able to use and have given no explanations for anything yet. If it were possible to give 0/5 stars, I would.",2021-01-16 16:25:5952"Why did I get charged for a service I didn�t use?","https://itunes.apple.com/us/reviews/id428195449","Toe-May-Toe-Bay-Sill","3.439.10000","1","After reviewing my bank account, I was charged $24.99 for no reason. I haven�t used this app since November(even my driver failed to show up) I�m not aware of a subscription or a trip I took for this. Please look into this.",2021-01-16 16:25:2453"Charged inappropriately","https://itunes.apple.com/us/reviews/id167775906","meli_mae","3.439.10000","1","I tried to call an Uber last night, when I was finally connected to a driver the driver contacted me and told me to cancel the trip because it was too far out of his way. I said that if he needed to cancel that was fine but that I was uncomfortable doing so because it would charge me. He assured me I wouldn�t get a cancellation fee, but of course I did get the fee. The Uber app does not have any way in which to submit a reimbursement via the app or website for this situation so instead I�ve resorted to the app review.",2021-01-16 15:14:5354"Great app but racist driver","https://itunes.apple.com/us/reviews/id1169342167","hayleyngirigg","3.439.10000","4","My boyfriend needed a ride home from work and his Uber driver canceled because he was Arabic. Love the app and how it connects people but canceling a ride because of someone�s culture is disgusting.",2021-01-16 13:41:1655"Charging for cancellation","https://itunes.apple.com/us/reviews/id1091612703","JazzyLashay31.","3.439.10000","3","I scheduled an Uber for 8:45-8:50. My driver came 20 minutes early. So I told him I�ll be out at 8:45 because that�s the time I scheduled for. He canceled and left. So when I canceled the Uber, they charged me for canceling when my driver was the one who left. Every time I scheduled an Uber, the driver wants me to leave 20 minutes early. I scheduled one for a reason, not to be at work 20 minutes early. I�ve been using Uber for years and since this scheduling has become a thing, drivers are being more impatient. They can see the time I scheduled for, yet they rush me to leave extremely early.",2021-01-16 13:36:5556"Never again","https://itunes.apple.com/us/reviews/id210916052","TBAARS","3.439.10000","1","Waited 45 minutes for a driver to pick me as a ride from SFO. I selected any car I could and said yea to every upgrade that came just so I could get a car. It took 45 minutes before I got a ride. He said �oh that�s crazy there�s hundreds of cars sitting in the lot waiting.� 57 58I will use Lyft to return to the airport tomorrow.",2021-01-16 07:48:3559"JOHN SULLIVAN: ABOMINATION AND DISGUSTED YOU SUPPORT","https://itunes.apple.com/us/reviews/id87224559","Styleerecordz","3.439.10000","1","Your advertisement including John Sullivan is an abomination and your company should be ashamed to have ever had anything to do with this BLM activist that seeks to destroy property, vandalized property, and incite violence. I will not be agreeing to the terms and want no part of involving Uber ir any entity associated with these violence agitator groups.",2021-01-16 03:42:5660"Uber","https://itunes.apple.com/us/reviews/id1131314671","yuyuyuuuuuuuuuu","3.439.10000","5","Perd� mi cuenta no la puedo recuperar la use el martes por �ltima vez",2021-01-16 02:39:5961"Too many bugs","https://itunes.apple.com/us/reviews/id929114956","ralexeev","3.439.10000","1","Bugs with scheduling rides, changing contact info, Uber pass, the app is just terrible",2021-01-16 01:44:2562"Uber canceled my trip and ended up being late to work","https://itunes.apple.com/us/reviews/id1146092146","pudding!!!!!!!!","3.439.10000","1","I requested a ride then got an email saying my driver cancelled my trip because I was not wearing a mask but I had my mask on and was waiting inside and never even came in contact with my Uber driver never was even notified they were there so then I had to wait the whole process over again for my driver being dishonest",2021-01-16 01:39:5863"Inaccurate","https://itunes.apple.com/us/reviews/id49598333",".Disappointed....","3.439.10000","2","Consistently inaccurate Uber Eats ETA and the food menus often have errors.",2021-01-15 23:38:4464"Support agents.","https://itunes.apple.com/us/reviews/id864528799","old soul 22","3.439.10000","1","I�m honestly sick and tired of the (support) agents , they don�t do their jobs and you get multiple agents that don�t know what they�re talking about and will speak on different issues that was already took care of. There is absolutely no one else to speak to , and I�m tired of my account be bother with I can�t even go in and request a ride without an issue. 0 STARS",2021-01-15 21:49:1765"Worst fake app ever","https://itunes.apple.com/us/reviews/id468997692","Ninjashark31","3.439.10000","1","There are no actual drivers this app gives you nothing. Big waste of time I hope they take this app down.",2021-01-15 18:17:1566"Poor security for Personal Info","https://itunes.apple.com/us/reviews/id26706724","BGAlum","3.439.10000","1","Deleting based on Uber cyber security issues and new terms and conditions.",2021-01-15 15:38:3867"Stop your push notifications your stupid promos <U+0001F621>","https://itunes.apple.com/us/reviews/id39823030","Alejandropf44","3.439.10000","1","I don�t want to order food on you app, I don�t wanna order groceries on your app.  JUST STOP. 68 69Sick and tired of having on my home screen for no good reason.",2021-01-14 22:55:3870"Drivers Sitting Idle On Purpose","https://itunes.apple.com/us/reviews/id671594939","Goose 9&9","3.439.10000","2","If it were not for a good bit of drivers appearing to be on the way and then going to park somewhere and be idle, it would be alright. I can�t state enough how many times I�ve had to cancel and was charged a fee. It�s like they do it on purpose to collect free dollars or something. I don�t understand why they do that when it clearly asks them if they would like to accept the business or not.",2021-01-14 22:27:1971"Big liberal tech company","https://itunes.apple.com/us/reviews/id463228283","punchintheface808","3.439.10000","1","Seen a billboard that said �If you tolerate racism delete Uber� and not only did I delete Uber, I�m giving them a fat 1 star review looooool snowflakes/they/them/helicopter/transformer gonna come after me after this one <U+0001F633>",2021-01-14 19:40:3372"LOYAL CUSTOMERS","https://itunes.apple.com/us/reviews/id571006105","starletra","3.439.10000","3","Why do Uber only offer codes and money off for new customers only? What about your customers that�s been with y�all for years? Think about it",2021-01-14 19:07:2173"Worst app, charges for nothing","https://itunes.apple.com/us/reviews/id965720518","luz1908","3.439.10000","1","I had an appointment this morning and requested my app hours before, so I got ready with my baby to wait for my Uber and as I was waiting outside wearing a mask he just drove by and I texted him to come back that it was me who requested the ride, no answer and then he just canceled the trip, and I was still charged even though I was already waiting and he was the one who cancelled the trip. Tried to get my money back and I just received a credit which I think it�s really unfair, there�s no number or email to contact. Not using this app again. If I could give stars in negative numbers I would",2021-01-14 17:18:0374"Profiles dissapear from the app","https://itunes.apple.com/us/reviews/id813518865","RiderinNJ","3.439.10000","1","I haven�t been able to remove my account from a family profile in order to join another profile.This option should be fixed for all the riders. In my case I work for different families and they all pay for my rides.",2021-01-14 16:10:0675"Guys","https://itunes.apple.com/us/reviews/id1165720481","JuanC2515","3.439.10000","1","I�m getting upset with this one day y�all be taking $22 and then another day u take money of me I don�t know what�s going on I�m will like my money back and I�m not using this app no more",2021-01-14 14:46:0676"Trobles with making several reservations ahead","https://itunes.apple.com/us/reviews/id1178662360","mobilsun77","3.439.10000","2","I�ve been using this application for a long time. Though the problem appeared in the end of December. I can�t plan the trips for several days ahead, I can�t make more than 1 reservation a day . I�m a regular customer I�ve been using your service for more than a year, making 2 trips per day. Though now I�m having big troubles with reserving. That�s why now I�m giving you only two stars. Once the problem is fixed I�ll return five starred assessment",2021-01-14 09:41:4577"Update 14/01/2021: Support is horrible","https://itunes.apple.com/us/reviews/id728421148","Guero85","3.439.10000","1","Been dealing with Uber support for over a week and it�s like a robot. Same response for them removing Family Profile and not realizing it.78 79Now it�s been over a month and they still haven�t realized Family Profile is missing.",2021-01-14 06:25:4080"Uber eats","https://itunes.apple.com/us/reviews/id678577127","Angelina Williams","3.439.10000","1","I used uber eats and they robbed me 4 times I never received my money back and I never got the food.0/5 I do not recommend.",2021-01-14 00:27:5681"No actual customer service","https://itunes.apple.com/us/reviews/id188194916","Look on the bright side","3.439.10000","3","I like uber and used to use it frequently when we were allowed to go out. I have had so many issues recently with the app deleting my payment methods, or not allowing me to schedule a pickup. When you go on the app or website there�s no actual option for speaking to representative. It�s all just quick links. Seems like they don�t actually have a desire to help a customer in need.",2021-01-13 22:07:5582"This site is horrible!!!","https://itunes.apple.com/us/reviews/id1243701497","Katlaydee","3.439.10000","1","How do I delete my account, all I wanted to do is check a price from here to there, ... have a feeling I may have a $200+ charge!!  I have tried everything.83Please help... after paying $10 to go less than 1 mile, the driver was going to let me at this store that was very busy, (normally not!) so I felt I had to slide him more $$ like $12, plus tip on my card!  I had several ppl say �next time CALL ME!!!� lol, yeah, next time I will walk... <U+0001F92C>",2021-01-13 10:48:0684"Fix this","https://itunes.apple.com/us/reviews/id624568446","mlq928","3.439.10000","3","There should be a way to reject your driver as a customer. That creepy dude shouldn�t be able to pick me up every time I�m in the area.",2021-01-13 01:37:1585"Unavailable","https://itunes.apple.com/us/reviews/id1138516060","ashleydndbaldh","3.439.10000","3","Kinda left me stranded saying they can�t kind a car for me for over an hour , had to download lyft",2021-01-12 22:32:1686"Family Profile not working","https://itunes.apple.com/us/reviews/id145942866","PuroMoreno","3.439.10000","1","App was great - very convenient for getting around. However, I set up a family profile to cover the rides of my loved ones. Now I cannot access the family profile on my app. I�ve been looking for a customer service rep to speak to - only to be told to go to the help center, which instructs me to look in settings for the family profile tab - which does not exist. What is going on? This is frustrating beyond belief.",2021-01-12 17:07:3587"Far ubers","https://itunes.apple.com/us/reviews/id500958492","BritnaeS","3.439.10000","1","For whatever reason every morning uber keeps sending me ubers that are   Almost 20 minutes away do not use this app use lyft at-least they will send a ride that a reasonable amount of time away",2021-01-12 13:27:2288"Awesome app but bad technical support","https://itunes.apple.com/us/reviews/id204914917","Andyman75","3.439.10000","3","While the application is really awesome and helpful the developer�s team has to to do a better job in supporting the customers when there is a bug in the app. I have been messaging the Uber team for few weeks now informing them that there is a problem with the family profiles on iPhones and all what I get from them: we are working on it!! Last week I sent another message and the support team sent me the instructions on how to use the family profile!! When I sent them the previous conversations, they replied back that they have a problem!! You have just released a new update but no fix.",2021-01-12 04:50:1489"Worst customer support","https://itunes.apple.com/us/reviews/id466206179","Vanity Marrs","3.439.10000","1","Uber has literally been the worst customer support experience ever. I requested a ride to work, however even though the funds were taken and processed, my ride was never received, nor was I ever sent a driver. 90I reached out (the only way I could, via submitting a request online and reaching out via Twitter DM). Was told that there was nothing they could do based off their �refund policy�, even after I�ve confirmed that that funds were taken shut my ride was not received. They simply stated that next time �make sure to verify things� next time, and to set up extra security measures. I asked for a credit at least for the funds that were taken; and they stated again, per their refund policy, there�s nothing that can be done. 91 92Customer service was absolutely no help at all.",2021-01-12 00:02:0293"Used to be great, but..","https://itunes.apple.com/us/reviews/id266646778","Noturgurl","3.439.10000","1","I use to use Uber anywhere I go because it used to be cheaper than Lyft and I used to be subscribed to the get a set price for cheap  to get to one destination to another but the price got inflated  for the subscription and the ride cost. Now anytime I request a ride that�s typically $10 the drivers send a notification saying their price is $21 or $37 or even sometimes $50, which is ridiculous. They shouldn�t allow their drivers to change the pricing like that. I hate having to spend 15 minutes declining those ridiculously high prices to then be told no drivers available. I ended up downloading Lyft who is way cheaper and more reliable. I hate what Uber has become.",2021-01-12 00:01:2694"Give honest and accurate prices","https://itunes.apple.com/us/reviews/id427029494","Danijscott1986","3.439.10000","1","I live in LA. Your new system of telling customers there price will be between two amounts and then your drivers offering an amount this is ALWAYS above your own estimation, is absolute garbage. It�s dishonest of you to tell people prices that aren�t real. Either get rid of the feature or tell your drivers to be more realistic. You�re wasting everyone�s time.",2021-01-11 23:31:5195"Wonderful driver and I can�t tip them!!","https://itunes.apple.com/us/reviews/id243712951","Littlesongofthenorth","3.439.10000","1","I cannot tip in app at all without error messages, so no tip for my great driver. I was ready to contact support, but it is difficult to find a way to contact Uber for customer service. No phone number, no email, and the help section of the app is just help articles. Not using if it won�t let me help these drivers make the money they deserve!",2021-01-11 22:21:4096"Uber is trash now","https://itunes.apple.com/us/reviews/id552671412","mavicmenace","3.434.10005","1","The latest update requiring people to take photos of themselves in masks is the reason for bad review. In some places of the US, masks aren�t worn, enforced, or required. Yet, Uber does not take this in to account and requires any riders to show proof of wearing a mask, via photo verify, prior to booking a ride. Account closed and app deleted.",2021-01-11 12:25:0797"Uber Pass","https://itunes.apple.com/us/reviews/id558471354","Mikakadances","3.434.10005","2","I am being charged for an Uber pass that I didn�t even sign up for. I�ve tried multiple time to contact this company and I�ve had no solution to my problem. This is ridiculous! It should not be that hard to cancel a subscription or to get in touch with someone who would be able to solve the problem. Highly unsatisfied with this app.",2021-01-11 07:47:4298"The Time frames are a lie.","https://itunes.apple.com/us/reviews/id288880901","Laeiou","3.434.10005","1","Also the �peak� times and most of their rates are artificially inflated. Good luck getting any service from the corporation.",2021-01-11 04:49:4799"Was attacked and charged for ride wasn�t in","https://itunes.apple.com/us/reviews/id643223149","jchiillin","3.434.10005","1","I was waiting for my uber and was attacked and had my phone stolen. I was still charged for the uber and when I contacted support I was told that if I would not receive a refund and told �please be aware excessive or false refund and adjustment requests violate our refund policies and may result in the denial of future requests.� You think they would have some sympathy for someone who was attacked waiting for them to arrive.",2021-01-11 02:13:36100"Awful","https://itunes.apple.com/us/reviews/id554068289","jejshsbb","3.434.10005","1","Don�t waste your time with this app. They will not protect your privacy or security. They literally do not care. I went back and forth with Uber support when my account got hacked and all they did was send me the same scripted responses over and over. Eventually they stopped responding. I had to call the bank and cancel my card since Uber didn�t care to help me. Now theres someone out there using my name when they get Ubers. I could go on about horrible experiences with Uber. Just get Lyft, it�s FAR better.",2021-01-11 02:01:18101"won�t let me put payment method","https://itunes.apple.com/us/reviews/id951419807","erb4l","3.434.10005","1","how am I supposed to used this if I can�t put a payment method? <U+0001F44E><U+0001F3FD>",2021-01-11 01:01:52102"Uber","https://itunes.apple.com/us/reviews/id625668182","uber uber uberCustomer","3.434.10005","1","Y�all have to get more reliable with y�all workers they�re not coming on time are being responsible with my time so can y�all please fix this and stop charging me for canceling fees if the Uber is dropping off another person he/she is not on the way they are dropping off another person. So please fix this",2021-01-11 00:31:36103"Always showing wrong time and charge people money","https://itunes.apple.com/us/reviews/id614478790","hansom0908","3.434.10005","2","The time difference can be more then 10 mins, but continue showing wrong time estimate and charge people money",2021-01-11 00:16:02104"Wait times","https://itunes.apple.com/us/reviews/id955712604","ashleyc1994","3.434.10005","2","Dude.. what is up with the wait times? I�m in Tulsa. It used to be so quick and easy to get an Uber. Now it takes 15-20 for a driver to get here when most drivers were usually 3-5 mins away.105I�ve heard you guys cut the drivers pay for the prime time hours or something? So now you�re scaring off the drivers? The lack of drivers is insane, I�ve never had a hard time getting an Uber before this.",2021-01-10 21:12:32106"3star","https://itunes.apple.com/us/reviews/id1003844384","eaz crash","3.434.10005","3","The app is very annoying it�s constantly moving my pick up spots even tho I have it programmed in. Drivers are never available unless you choose the more expensive option. And you can�t schedule a ride so u have to order and wait instead of having a car ready wen you are",2021-01-10 20:07:33107"Still can�t add additional gift cards","https://itunes.apple.com/us/reviews/id112556417","Neonepie","3.434.10005","1","It has been well over a year since my initial complaint. I have about $2 in gift card balance on my account. I bought another gift card to load onto the account, but I don�t have the option to add it, just to view the balance. There have been countless app updates since then with no fix. I�ve ask many times for help with this issue, and all I get is the same instructions over and over, which DO NOT WORK. I have sent screenshots, I have exchanged emails, and more than a year later, this STILL is not fixed??? What a terrible company and a terrible app. I�d rate 0 if I could.",2021-01-10 18:20:16108"Scheduled Rides","https://itunes.apple.com/us/reviews/id482914795","syorrk","3.434.10005","1","Scheduled rides are very unreliable.",2021-01-10 17:04:16109"I would definitely give 5 stars but.....","https://itunes.apple.com/us/reviews/id1247760521","chynadabaddie1","3.434.10005","1","I would give five stars no problem but there�s this thing with this app that after 12:00 at night it�s very hard to find a ride to short distances, then they try to change your ride total to a outrageous price a 8$ ride will go up to 21$ I think that�s absolutely insane honestly",2021-01-10 10:17:34110"NOT TO BE TRUSTED!!!!!! SCAMMERS!!!!!","https://itunes.apple.com/us/reviews/id422718782","lamihs","3.434.10005","1","Doesn�t even deserve the one star but not allowed to go lower. I�ve never wrote a review before today but at this point I feel like my hand was forced. So it�s write this then complain to the BBB. My card was charged twice even though they tried three times. Of course there is no one to call so you can cancel the transaction. Also while trying to go online to find out if I had any other options I found other people who were taken advantage of the same way for all different amounts. TOTALLY NOT WORTH IT!!!!!!!!",2021-01-10 09:45:00111"Disgraceful Business","https://itunes.apple.com/us/reviews/id663967126","ClassActionTime","3.434.10005","1","I used Uber once over a year ago on a business trip. And about 2 months ago I found out they'd enrolled me in a reoccurring subscription 5 months after my trip, and charged my account 24.99 for months WITHOUT my consent. Never signed up for that at all because I never use the service. It is literally impossible to get ahold of any form of customer service, which I assume is by design. However after days of trying to figure it out I got ahold of them through Facebook (pathetic, right?). After trying to fight the charges and get a refund, they told me all they could do was cancel the service and give me a $30 voucher for their food service. Which I've never used and of course don't want to use. Do yourself a huge favor and use Lyft. Uber is a disgrace and I've read many others have had this same issue. They should be sued in a class-action lawsuit for this type of practice.",2021-01-10 01:09:58112"Canceled","https://itunes.apple.com/us/reviews/id970562887","Felixvigilante6","3.434.10005","2","Half Uber drivers keep cancelling. Really ridiculous.",2021-01-10 01:02:35113"Worst customer support","https://itunes.apple.com/us/reviews/id361817967","Lady11927","3.434.10005","2","Uber has TERRIBLE customer support. It�s just a sea of bots pasting the same message over and over even if the message does nothing to address your concerns. It takes a long time and there�s no option to contact them by phone.",2021-01-10 00:39:53114"Eh idk","https://itunes.apple.com/us/reviews/id1202401318","Jah'Cynea","3.434.10005","3","Why do y�all send me Uber�s that are all the way in Edmond and I live on the south I�m115Always late to work do y�all need more drivers or something !?? Other than that I love it the drivers are friendly but the timing is TERRIBLE.",2021-01-09 22:57:36116"Bait and switch w/cancellation fee","https://itunes.apple.com/us/reviews/id101447893","Onelegodude","3.434.10005","1","This is illegal. You�re going to charge me a $5 cancellation fee after you bait and switch the ride fee at a 320% premium? Absolute garbage company.",2021-01-09 22:52:42117"I no longer use Uber","https://itunes.apple.com/us/reviews/id1247581676","lynnrose_","3.434.10005","1","I haven�t used Uber and a couple of months. I�ve been trying to stop the subscription. I�m not getting any luck AT ALL so far I�ve lost $48 in two months and I haven�t used the service. It�s practically impossible to speak to a human everything is over the phone and the Internet so there�s no human connection. I don�t have 24+ dollars to donate to a service that I don�t use anymore I need help!! I want to stop my service I will no longer use Uber I�d rather go to Lyft. This is huge inconvenience for me. Uber was quick to stop my service  they thought I was another customer who gave a driver a hard time.I couldn�t get a ride until a number I wasn�t able to call back (Uber)called me to dispute a situation I had nothing to do with. I just want to stop the service you all are stealing from me at this point and I�m sick of it and I want my money back.",2021-01-09 20:56:49118"Timing","https://itunes.apple.com/us/reviews/id973520334","kayyyyysvhsgdg","3.434.10005","1","God forbid you have to get an Uber to work u will be late even if you pay for ur driver to get there faster and confirm your ride 20 mins before DELETING",2021-01-09 18:52:09119"Horrible customer support","https://itunes.apple.com/us/reviews/id38104894","rollnpuff","3.434.10005","1","Pray you never have to to actually phone or email customer support! Uber wants you to use their in app support, which is fine until you experience an issue not listed in their self service menu. There is no easily found email address to submit a question (I gave up on trying to find one) and there definitely isn�t a phone number. 120 121I finally found a number to Uber Eats online but it wasn�t for customer support (the PIN number on my gift card was damaged when I removed the silver coating). The number they provided for customer support (800-253-9377) stated they were not talking calls and no phone support hours were provided. 122 123So now I have a $50 plastic coaster. Thanks Uber, you�re winning!! Not!!",2021-01-09 16:11:19124"Doing Too Much.","https://itunes.apple.com/us/reviews/id1207924130","bsjjsbshisnshwjsj","3.434.10005","1","Why do they accept rides if they�re 25 minutes + away? People have things to do and places to go and drivers shouldn�t really be allowed to accept the ride if they�re still finishing one. Or at least inform us that they�re in the middle of finishing so WE can choose if we want to wait or not. Completely unnecessary smh.",2021-01-09 12:02:09125"Worse customer service","https://itunes.apple.com/us/reviews/id1247327846","roguemark","3.434.10005","1","Last time I ever use Uber. Everyday it gets worse and worse and there is absolutely no way to get in contact with customer support. The help on the app does not have answer for everything. Garbage company, I wish it would go bankrupt",2021-01-09 04:30:54126"Unreasonable","https://itunes.apple.com/us/reviews/id129283889","Beast123987","3.434.10005","1","Had a >4.7 rating and I got kicked off for basically no reason. Their customer service people don�t listen to you, they look at you like a number. Disgusting company with no sense of responsibility.",2021-01-09 02:49:38127"Just keeps getting worse","https://itunes.apple.com/us/reviews/id419683281","LanderSheps","3.434.10005","1","Uber gets worse every time I use it. App says a driver is a few minutes away, confirm my ride and then it says no drivers available. Last time I used them they charged me $45 to go approximately 8 miles because of �busy times�. Guess I�ll start using Lyft.",2021-01-09 00:00:37128"What happened?","https://itunes.apple.com/us/reviews/id43080824","RDHunter","3.434.10005","3","I attempted to request a pick up for a secondary person today. A driver had picked up the request. The secondary person got the notification and then that driver canceled the pick up and another driver responded but all of a sudden the pick-up point changed from the drop off point to now being the pick-up point and the pick up point became the drop off. I tried calling the new driver, I tried texting the driver and I tried changing the pick up point back to the correct place but it kept telling me it was outside of my zone. Then when I canceled the trip I was charged a fee for the driver�s time, which I don�t mind, but come on why did the pick up and drop off points reverse themselves when the first driver dumped my request for no good reason. I have had nothing but problems half the times I use this app and today was the worst. It is also frustrating to see each time a driver refuses to pick up a ride. Once I went through twenty different drivers before someone finally said yes.",2021-01-08 23:51:04129"Worst gig app to work for","https://itunes.apple.com/us/reviews/id207393468","cultofdemons","3.434.10005","1","Dont use uber or work for uber. Spent the past 5 years driving for them and its like working for a company that hates you. No help terrible driver support.",2021-01-08 22:05:04130"Unreliable","https://itunes.apple.com/us/reviews/id946128974","Trapxace","3.434.10005","1","It takes more than half an hour to find any sort or ride and it�s caused me to be late to important meetings and work even if I order it wayy earlier than usual it takes multiple tries to even get any ride and it�s a big inconvenience.",2021-01-08 19:41:45131"This review is in regards to the �Eats� portion of the Uber app","https://itunes.apple.com/us/reviews/id385858299","stevequeen123","3.434.10005","2","It�s cool that the Uber rides app doubles as an Uber Eats app, but unfortunately the Eats portion barely works.  There is NO way to communicate with your delivery driver through the Eats part of the app, and I never receive any communication from the driver either.  The �eats� portion of the app only has about a 60% success rate.  4 separate times I have just not received my order at all, and my order says complete, and I can�t get ahold of the delivery person and they never call me.  (I live in a downtown apartment and I don�t have these issues with Postmates or doordash.)  I�m sure Uber is tired of refunding me for orders I never receive so maybe you guys should just add a call button so drivers can contact me when they can�t find my apartment.",2021-01-08 16:48:37132"Funding account","https://itunes.apple.com/us/reviews/id1054292996","unique design","3.434.10005","3","I�ve been using Uber for a while now and I am still having trouble loading money to my account using my card that�s hooked up to the account. Why I don�t know. But it is very irritating on the task I have to go through to find it in other ways. Please fix that!",2021-01-08 15:27:07133"Not great in Colorado Springs","https://itunes.apple.com/us/reviews/id200807432","R. Shackle ford","3.434.10005","1","Scheduled a 7:00AM pickup, drivers ETA is 7:20AM.  When I cancelled, charged a $5.00 cancellation fee. No thanks!",2021-01-08 14:06:37134"Waiting fee","https://itunes.apple.com/us/reviews/id457329058","Dionnte","3.434.10005","2","I don�t like the fact that I cannot see how long before a driver arrives before it actually charges my card. Then, a driver can be on the way to another trip but at the same time �on the way� to pick you up. Very frustrating",2021-01-08 13:02:50135"Scalpers","https://itunes.apple.com/us/reviews/id1246992167","Ralllir","3.434.10005","1","Uber now allows scalping where drivers can refuse fairs and double or triple the estimated price",2021-01-08 05:08:37136"False Transportation","https://itunes.apple.com/us/reviews/id695964748","McReanard","3.434.10005","1","I have been late to work several different times because it says that they�re no rides available, but when I finally find one the driver says how they�re been trying to find rides all day!!! I�m not understanding??? Is there anyway you could fix that because I would hate for people to lose jobs because lack of transportation",2021-01-07 12:10:51137"Cancelam as corridas","https://itunes.apple.com/us/reviews/id447319773","Seu_Madruga","3.434.10005","1","P�ssimo! Os motoristas cancelam as corridas demais",2021-01-07 11:05:36138"No rides available","https://itunes.apple.com/us/reviews/id475151841","LBW309","3.434.10005","3","I have not been able to see what going on with my Uber app they are running and my location is on. But December 31st I was not able to get a ride or quickly come home because my app says � No Cars I available� And for some reason it still says that and it�s January 7th. I need help I don�t t know what�s going on!!!",2021-01-07 07:23:06139"Can�t login","https://itunes.apple.com/us/reviews/id488583599","amberhunn","3.434.10005","1","Ever since they�ve done all these updates I cant even log in to my account. Customer service is a joke. I email back to back and get no response. The dumbest thing is that they took off the password option so now I have no way of accessing my account anymore since I changed my phone number. Not to mention that every time I put in my new number it never sends me the text with the code",2021-01-07 06:45:19140"Stealing my money","https://itunes.apple.com/us/reviews/id732371504","Ricardo I Monge","3.434.10005","1","It charges me the double of what I order I had money on my account and it charges me the double",2021-01-07 04:31:36141"Guys stop using Uber.","https://itunes.apple.com/us/reviews/id1246585967","konzst","3.434.10005","1","I�m a Uber platinum member and Uber is wasting my time and my money. I have to wait cumin 15mins or 20mins to skip those. Greedy nasty driver who wants to overcharge me all the time. It�s not even double it�s filing 4x more than what I should pay for even taxi is way more economic and faster.142Guys just use Lyft instead of garbage Uber.143I had enough time with this trash greedy company and drivers.144Uber always keep your mom till the day their mother pass away.",2021-01-07 00:53:46145"One bad egg <U+0001F95A>","https://itunes.apple.com/us/reviews/id1186073008","Nick Pacione","3.434.10005","4","I cannot let one driver trying to sue someone who has a fixed income because he drives a high priced import for giving passengers rides. Your other drivers at least a 4.8 out of five, the driver trying to sue me in court it is bad form trying to drain someone of a check because of an honest error. He was trying to get in touch with Judge Mathes to get me [I'm from Illinois and thick Inland North accent where has slight Greater Sudbury influence when I turned 24.]",2021-01-07 00:12:37146"So disappointed with Uber!","https://itunes.apple.com/us/reviews/id990231610","lagorda405","3.434.10005","1","Today my mother needed a ride to the city from el Reno to Oklahoma City and I couldn�t get her a ride from Uber, it said no cars available! Really Uber? I thought I could count on a big company like Uber! So disappointed!",2021-01-06 19:43:28147"There is no way to talk to an actual human when you need help.","https://itunes.apple.com/us/reviews/id25889766","cawatson2","3.434.10005","1","I ordered from Uber eats of the Uber app. After getting my order several days later I went into my bank account and noticed that Uber charged me twice on two separate days for the same amount. My order was placed on December 31, the first transaction was on January 2, and the second transaction was on January 4. When trying to contact Uber to get my refund of at least one of the transactions. My help options were very limited in fact I couldn�t even find anywhere where it says contact us. I�ve never had any trouble with Uber or Uber eats before I don�t know what happened with this transaction. But the customer service is absolutely ridiculous. I still have not received a refund for one of the transactions that hit my bank account.",2021-01-06 19:41:32148"If I could rate it a O I would.","https://itunes.apple.com/us/reviews/id566120900","phyllesa","3.434.10005","1","If this was a life or death situation I or the people involved would�ve been dead. I scheduled the ride the day before and when it�s time to get a ride there are never rides. Very unreliable app",2021-01-06 14:02:33149"Very disappointed","https://itunes.apple.com/us/reviews/id1132891089","nail teach","3.434.10005","1","Omg not only are some of the driver car not clean but now Uber has disabled my account for absolutely no reason at all. This is Insane and I still have Uber credit that I had already bought ahead of time and now my money is gone they are thieves and they disconnect your accounts for nothing and then they never return emails you can�t, you have to email them and I have to email them they do not call you back at all ridiculous. And have you noticed that they still haven�t put up details about there privacy details that is a huge red flag every time I sign up Uber I start getting spam calls back to back then when I uninstall the app they stop calling. I think I may build a app that shows what companies are selling ppl info to Scam callers or scam companies or to other companies in general because it�s very illegal so I guess you would call it a Sue app",2021-01-06 13:38:43150"No customer support","https://itunes.apple.com/us/reviews/id32771148","Mublejumble","3.434.10005","1","When you have a dispute and invalid charges you have no way to contact an actual person for support. This frustration has now outweighed any valuable service they have provided me over the years. Don�t use them you will eventually get left in the cold as they care nothing about their customers.",2021-01-06 04:14:35151"Horrible customer service","https://itunes.apple.com/us/reviews/id496503714","brigietee","3.434.10005","1","I ordered a scheduled ride today for 5pm when I got off work. I had to lock the front door and walk around the building. It took me approximately 1.5 minutes to do so and as I was walking up behind the vehicle (LEHU32, �Ris�) drove away before 2 minutes had even passed. I got charged $5 for the ride and now I have no way home. I tried to wave the car down but he kept driving, ignoring my attempts. I am done with this company. He got his money and I have nothing to show for it. Somehow this driver has 4.9 stars, how? I am so infuriated by this process, I won�t be ordering anymore Ubers in the future.",2021-01-05 22:22:14152"Always taking money","https://itunes.apple.com/us/reviews/id608400493","Ilovemypets2","3.434.10005","1","This app has a lot of bugs , it seems like all they care about is money (duhh) if your driver can�t find you it charges you $5.. if you get over charged they don�t guarantee you will get your money back. I was charged twice for a $20 ride I never got. It was extremely difficult to find where I was even supposed to put my claim in at. When I finally did they didn�t even give my money back...that�s $40 and I had to find a ride home that night because I didn�t have enough money left to order a lyft. Will not get another dime out of me. ..... Trash customer service!!<U+0001F92C>",2021-01-05 20:24:34153"Me cobraron 200 d�lares sin autorizaci�n","https://itunes.apple.com/us/reviews/id1175922849","hava sudna","3.434.10005","1","Solicite un Uber de un viaje corto y me cobraron por una tarifa de limpieza y luego por otro y otro resultando que me cobraron m�s de 200 d�lares ped� el reembolso y envi� la pruebas y no quieren darme el dinero devuelta adem�s cada vez que solicito un Uber me dice una cantidad no se porque me reembols� el dinero me cobra 15 d�lares m�s esto ya me a pasado varias veces, y prefiero no usar de nuevo esta app porque se ah convertido en una constante estafa!!!!",2021-01-05 18:51:06154"Disappointed","https://itunes.apple.com/us/reviews/id1117080317","dakota.dakkk","3.434.10005","2","Uber is a good app for rides, but sometimes the prices be way to high. I work 10 mins away and it�s $25 every morning now, usually it�s $8 - $10.. so i started using lyft :)",2021-01-05 16:57:59155"Not the best","https://itunes.apple.com/us/reviews/id111699681","{Ro-Ro}","3.434.10005","2","Why even offer promotions when no one really wants to pick you up at a very cheap price and end up paying the same or more for a ride that is about 6 minutes away.",2021-01-05 16:55:16156"Horrible.","https://itunes.apple.com/us/reviews/id368789687","cea_taylor","3.434.10005","1","I have had Uber downloaded for a while now and every single time I�ve needed a ride the app stalls out and I have to try requesting a ride several times before having to delete the app and redownload it. I always start requesting my rides 45mins before I have to be somewhere and every single time I have been late to work though my place of work is not even a 5 minute drive from my house, standing outside for 30 minutes because my ride that was 22 mins away 40mins ago is now 35mins away and has sent me a text saying �sry. Trafic� it took my driver an hour and 15 minutes to reach me for a 6 minute trip before. Will be switching to Lyft.",2021-01-05 14:21:24157"Years of loyalty stripped away","https://itunes.apple.com/us/reviews/id451603436","iwassounhappywiththisBSApp","3.434.10005","1","I had been using Uber ever since it�s creation. I�ve relied on it to get to and from work especially during the pandemic as a essential worker. I was a diamond member and I monthly pass user and Uber Pass User. Most recently my debit card was stolen which lead to me unlinking my card when the new card came it was hacked and being used as a Master Card instead of a Visa. I reached out to customer service and they basically told me to unlink all of my methods of payment and to try to re link  methods of payment that would work. Someone even asked me to send pictures of the debit and credit cards I was trying to use.  Uber blocked me from linking any payments and being able to use my app. It�s been over a week and I�ve had to rely on other ride app shares that aren�t of quality or service. Uber customer service claims my case is pending.... while it�s pending I�m left with only lyft ride share app to use in my area which is typically more expensive and their drivers struggle to find their riders even with gps assistance. This has been a terrible experience especially considering how long I�ve been a loyal customer of Uber. I�m highly dissatisfied and disappointed",2021-01-05 14:03:14158"Problem with Apple Pay","https://itunes.apple.com/us/reviews/id23002004","MrBlanston","3.434.10005","1","Now159Keeps taking 1-2 subsequent attempts to get an Apple Pay charge to work. Since the problem only happens here I�m assuming it�s the �ber app and not the Apple Card.160 161Previously 162Watch app keeps saying I have to log in.163I�m logged in.",2021-01-05 03:23:59164"Customer service does not exist for fraudulent charges.","https://itunes.apple.com/us/reviews/id140932963","do not use bc fraud","3.434.10005","1","Almost 200$ of fraudulent charges, they have no number to call, they do not respond to help requests. Worst service ever. Just use LYFT. Having to go through my back to block charges because no response from Uber.",2021-01-05 02:47:47165"NOT GOOD IN WINTER","https://itunes.apple.com/us/reviews/id1035397734","Xbollkjb","3.434.10005","3","I usually use uber all year round and live in Chicago but ever since Covid the prices are Ridiculous. 1. There is no ride share 2. No wait and save. Lyft at least has a wait and save and prices aren�t as ridiculous. Uber really tries to rob you during the winter times... not cool.",2021-01-04 23:11:16166"Your ride is now a higher price mess","https://itunes.apple.com/us/reviews/id216197048","Mrssavy1","3.434.10005","1","My ride yesterday ended up going from 54 dollars to 73 dollars because of this terrible feature. I can�t tell if it�s a glitch or greed but it makes the prices ridiculously higher and it causes a delay in getting a ride by way too long!! I was at the airport for an extra HOUR and 30 minutes waiting to get an overpriced ride only for them to charge me significantly more anyways and I would like an explanation for the issue. EVERY TIME I try to use the Uber app now it keeps telling me my ride is at a higher price and it�s ridiculous I almost can�t use the app anymore. And the app is perfectly up to date for me thanks. Still messing up",2021-01-04 21:50:22167"Fraudulent charges","https://itunes.apple.com/us/reviews/id405585256","Danceguy09","3.434.10005","1","Obviously you�ve been hacked on New Years Eve 2020... and you refuse to deal with fraudulent charges made to my now canceled debit card. I will not be giving you business in the future. Zero stars if I could.",2021-01-04 17:47:15168"Racist Driver","https://itunes.apple.com/us/reviews/id830810533","DeL Palm","3.434.10005","1","Before I start this review I would like to say that I find it very idiotic that as big of a corporation that Uber is,that they do not provide an actual customer service or corporate number for a customer to speak to a representative over the phone,but you have to go through an app instead of actually having someone hear your concerns out� Last Thursday 12/31/2020 I had an extremely rude and racist Uber driver Verbally cuss me and my employee out,referring to us as �GoodWill brand Ni***rs� all because he couldn�t communicate outside of a preschool grade level. So instead of being able to speak to a representative and file a complaint on their associate�s behavior,I�m met with a bunch of runaround contacts...Anyways I can only identify the driver through his FL License plate #764TXL in a silver Mercedes-Benz C class sedan I do hope the driver learns that when working for a business you are expected to act accordingly and all actions do have consequences...I do apologize that it took me resorting to the actual app to file a complaint then to actually be met with a customer representative if only Uber had one.",2021-01-04 13:57:09169"I wanna my cash back","https://itunes.apple.com/us/reviews/id1080629671","carla Tamayo","3.434.10005","1","Yesterday I contacted Uber service and I paid my ride automatically and until now the ride didn�t pick up me, this application is a sheet, hard to understand, and no service.<U+0001F621><U+0001F621><U+0001F621><U+0001F621><U+0001F621>",2021-01-04 10:21:52170"Pathetic customer service","https://itunes.apple.com/us/reviews/id240086424","K-Elwood","3.434.10005","1","For a company as popular as Uber you would think there would be an easy way to talk to someone so they can help fix a problem with their service. I had a lot of faith in Uber�s ability to get me from the airport home but, I had a ridiculous experience today. While at lax I tried to get a ride home today and it said the price would be 41-49$ so I requested a ride. Then as I waited at the Uber pickup they couldn�t seem to find me a driver, for nearly an hour I waited until they found one but it was 165$. So I declined the up charge. After a few ridiculous prices surcharges offers by the app I eventually agreed to take a ride for 81$. I had been waiting for about an hour an a half so I took the nearly 2x price of what they kept showing me on my phone when initially requested a ride. Now I had a nice driver and don�t want his promised money taken away but, I agreed to a pay 81$ price but they charged my card for 87$. In the grand scheme it�s not that much money difference but I think it�s ridiculous that they don�t have a system to even hear me out so I can explain what happened. It�s terrible that you can agree to a certain price and be charged something else without any way of it being challenged. I went through all of the different support options on the app and they wouldn�t do anything. Please give a phone number I can contact you at or something because this is ba and while I understand surge pricing is the whole business model I don�t think it�s part of the business model to change the price of the ride once you have already taken it.",2021-01-04 08:31:42171"False accusations of no masks","https://itunes.apple.com/us/reviews/id146603233","Abby83736","3.434.10005","1","I got a recent email threatening me with account deactivation for not wearing a mask in a recent Uber. This is false - I have worn masks in all my Uber rides since the pandemic began and there is no way to contest this charge. 172 173I appreciate ubers mask policy. I would not ride Uber if masks were not required. But users should174not be punished for drivers incorrect reports.",2021-01-04 03:11:18175"Annoying","https://itunes.apple.com/us/reviews/id26263624","Kenny.yaki","3.434.10005","1","This app constantly lies to you about how long it�s going to take you to get picked up. Also will mislead on price of rice. Lyft isn�t great either most times I would rather walk",2021-01-04 02:08:39176"trash rn","https://itunes.apple.com/us/reviews/id593828859","moni1233","3.434.10005","1","the app fell off",2021-01-03 23:56:03177"Sneaky attempts at raising prices","https://itunes.apple.com/us/reviews/id280589093","Rich11212","3.434.10005","1","Uber app offering me my $25 ride for $100+ or asking me to wait longer. Never seen this before and it is a horrible sneaky way to try to take money from existing customers - will be switching to Lyft",2021-01-03 21:46:45178"No Profiles Settings","https://itunes.apple.com/us/reviews/id182286671","Ricfsantos","3.434.10005","4","The most recent version is missing the profile settings. I�m not able to edit or add family members on my family profile. How I can have the profiles settings back?",2021-01-03 21:38:28179"Drivers","https://itunes.apple.com/us/reviews/id550125118","IcyApplicious","3.434.10005","1","So one driver I had was pretty nice, but decided to not end the trip after dropping me off, charged me 30 dollars for a 8 dollar trip, and most of the drivers are ok and I thought this was a one time thing. Nope, most of them accept the trip and don�t even show up! I needed to get to work quickly and after 20 minutes of them going somewhere else, I said screw it. Lyft is way better!",2021-01-03 20:08:56180"Decepcionada","https://itunes.apple.com/us/reviews/id1150044855","Vilma cu","3.434.10005","1","No sirve solo para robar dinero me han cobrado 40$ segun porque ocurri� un desastre que terrible jam�s vuelvo a usar esta aplicaci�n piensan que uno recoge el dinero.",2021-01-03 19:53:09181"Worst customer service of all time","https://itunes.apple.com/us/reviews/id104206758","Kai L M","3.434.10005","1","I really am not one to write app reviews but the customer service associated with the uber app has been a nightmare. I have been trying to get an issue resolved that stemmed from an error with their app redeeming uber cash from uber credit card rewards. They just continuously send the same automated messages and they tried to mark my issue as resolved multiple times without ever doing anything about it. On top of it all I am an uber gold member so this is allegedly their �priority support�. Really the worst customer service I have ever dealt with.",2021-01-03 19:39:42182"Uber service","https://itunes.apple.com/us/reviews/id1173741014","ttffdswsffghuuuhferf","3.434.10005","2","Is frustrating to know how good they have been and how bad it gets now.  The app is constantly glitching.",2021-01-03 19:09:07183"Uber is a savior","https://itunes.apple.com/us/reviews/id1216764903","Vincentspeaksbest","3.434.10005","5","Never bought a car and Uber had helped me commute every single day ever since I moved to Chicago. I have Uber Pass and I�m happy with the service.",2021-01-03 18:01:02184"9.99 monthly nowhere to cancel!!!!","https://itunes.apple.com/us/reviews/id459417449","juliakal","3.434.10005","1","Will not cancel after free week. 185No contact mail/phone!",2021-01-03 12:13:38186"Too expensive","https://itunes.apple.com/us/reviews/id241194535","Milly2nat","3.434.10005","2","I�ve used Uber since the dawn of time . It was a great app. But now it got way too expensive. I have this issue with Lyft too. But I be getting Ubers to go down the freken street for $20 so i have to have  both apps on just to compare prices. It�s sad but I with it was priced fair .",2021-01-03 07:42:58187"Uber is pricey","https://itunes.apple.com/us/reviews/id442859787","Didn't go on it yet","3.434.10005","3","I think Uber is great and all and i have nothing to complain about of the drivers. However I find it annoying and money wasting that I can�t cancel a ride immediately without being fined. If the driver is hella far and I want to try to find another ride I can�t cancel right away without being charged. Lyft actually lets me cancel immediately if I didn�t want it. Lyft is more of a money saving than uber.",2021-01-03 06:35:59188"Uber","https://itunes.apple.com/us/reviews/id1130186634","jayshon212","3.434.10005","1","Why are there no riders all of a sudden hmmm <U+0001F9D0>",2021-01-03 01:47:48189"Cancellations","https://itunes.apple.com/us/reviews/id372976168","Aaliyah�","3.434.10005","2","Uber has really been irritating me lately. I used Uber to get to work and other destinations of course. But I�ll order an Uber at a perfect time, to where I�m not late for work, but when I go to order the Uber the closest car would be about 10 mins away from me (which is perfect btw) but for some reason, I kept getting cars that were OVER 20 mins away (making me late for work). I just had this problem, I would cancel and cancel until I got a closer car, BUT THE SAME PERSON THAT WAS SUPER FAR KEPT ACCEPTING ME. I cancelled like 7 times (taking up my time) and I still couldn�t get away from that person. That is dangerous and Uber needs to change that. If you cancel on a person ATLEAST twice, then that car shouldn�t be an option for you anymore. I had to personally text that person to stop accepting me because they are too far. But once they stopped accepting me, well I got another Uber that was still over 20 mins away and I had to settle because all the cancelling was just wasting my time. Uber you should make it a priority for people to get the cars closer to them, and if there are none, then make the further cars available.",2021-01-02 23:09:09190"Stop charging me!!!","https://itunes.apple.com/us/reviews/id1082243231","sheesh youre annoying","3.434.10005","1","Please do not charge me until you have confirmed a ride that will be able to pick me up. It is an inconvenience for me to have the company take my money without knowing if there will be a driver available for me or not. Y�all owe me so much money for rides I never got.",2021-01-02 23:05:45191"Me rechaza la forma de pago","https://itunes.apple.com/us/reviews/id1213901745","CR7NIC","3.434.10005","1","Mal aplicaci�n me rechaza la forma de pago de tarjeta de regalo",2021-01-02 19:33:01192"Dirty & Wrong","https://itunes.apple.com/us/reviews/id653947046","Nicknameatnite","3.434.10005","1","Most drivers drive like idiots. You�ll be left at an instant & they are mostly unprofessional. If your a driver the passengers can make accusations of any sort & you will be placed on hold for up to 48 hrs. Uber doesn�t require proof you did something wrong, just an accusation. They will punish you first, investigate if it�s true, them reactive or permanently suspended you.  Finally, if the accuser made a false allegation, they might suspend them. But you will definitely be punished for being accused.",2021-01-02 17:35:33193"Awful Service","https://itunes.apple.com/us/reviews/id32661708","Chrisintj","3.434.10005","1","Uber works beautifully but when you have a problem, absolutely forget about getting help. There is no humanly way to get ahold of a person. You get the pleasure of going through loop after loop with no help in sight. SO FRUSTRATING!!!!!",2021-01-02 16:29:02194"Don�t use Uber.","https://itunes.apple.com/us/reviews/id901344438","smaugthedestyr","3.434.10005","1","Scheduled a ride last night for work this morning just to get bailed on 5 minutes before being scheduled to pick up. Thanks for nothing.",2021-01-02 12:03:50195"Pickup issues","https://itunes.apple.com/us/reviews/id1066370755","ar252001","3.434.10005","1","This app has glitches and told my drivers to pick me up at addresses miles away",2021-01-02 11:57:40196"Robbed by a driver","https://itunes.apple.com/us/reviews/id1216062547","humorist47","3.434.10005","1","I use Uber to get to my job at an assisted living facility. Come to find out a driver falsely said I�d left something in his car. Apparently this cost me 15 dollars but never left anything in a car. Apparently when you are robbed the clock starts ticking when Uber will even review your complaint. Apparently I was too late and this driver got away with robbing me. Guess being too busy caring for the elderly during a pandemic to double or triple check their drivers aren�t stealing from customers is not a good enough reason but hey they told me if it happens again be a bit faster with my complaint . If it happens again?! 197Update: Support reached out after telling me tough luck a number of times. Will keep results posted here. Update: so first they say nothing they can do after 30 days and now it 90 days. Uber is allowing their drivers to steal from customers. Horrible service.",2021-01-02 06:54:42198"Poor service don�t care about customers","https://itunes.apple.com/us/reviews/id22456538","willgunnz","3.434.10005","1","Glad your Uber drivers can see the length of the trip and cancel the ride at the last minute at no penalty. Glad weren�t deemed hourly workers in Cali, absolute bums, horrible",2021-01-02 05:26:46199"Messy Messy","https://itunes.apple.com/us/reviews/id713966699","yanbeastmode","3.434.10005","2","I use to prefer Uber over Lyft. Now neither seem reliable in getting any rides at all. Either they boost their prices way too high just for a 10 minute trip (I'm talking 40$ just to get somewhere that usually cost 15$) as well as whenever I really need an Uber, like an urgent need cause I have no transportation they never have any drivers available. The app say anywhere at anytime, yet they need to change it to anywhere depending on the distance and anytime that isn't late night cause they really blowing minds",2021-01-02 04:53:54200"Not enough drivers","https://itunes.apple.com/us/reviews/id798963114","JJax11","3.434.10005","1","No matter where I am, or what time it is there�s never �drivers in my area� whenever I need to Uber",2021-01-02 02:22:26201"Idiots!","https://itunes.apple.com/us/reviews/id415483575","Hccucdhchcxyc","3.434.10005","1","Worst App ever and you are THIEVES!!!",2021-01-01 23:59:06202"Free offer","https://itunes.apple.com/us/reviews/id810421958","$$Heaven","3.434.10005","2","If I�m not eligible for the offer Stop flooding my email with this false information <U+0001F621><U+0001F621><U+0001F621>",2021-01-01 23:17:47203"Issue after issue.","https://itunes.apple.com/us/reviews/id1154041628","backthenlue","3.434.10005","1","The mapping of current location is wrong lots of times and when corrected manually it never sticks. Downloaded Lyft and it�s much better.  You can actually manually put where you are standing so that the driver comes to you.  Now trying to get my canx fees refunded back to me, because the drivers canx after waiting 1 min in a wrong location, has been a task.",2021-01-01 17:04:10204"Great and nice drivers.","https://itunes.apple.com/us/reviews/id440829764","Mchuthie","3.434.10005","5","I have gotten great and really nice drivers able to pick me up to get me to and from work on time. But now I�m being told that all drivers are busy please wait a minute which means for me I have to exit out of the Uber app and go back in order to request a ride which should take less than 60 seconds to find a driver to get me to work without pissing me off",2021-01-01 12:10:02205"Pedro","https://itunes.apple.com/us/reviews/id500635841","angxhsbabdga","3.434.10005","1","This app is a waste of money use Lyft instead",2021-01-01 09:56:40206"Uber is trash","https://itunes.apple.com/us/reviews/id964925319","anaaaaaarioS","3.434.10005","1","I�ve always had bad experiences, too much money and they always send me drivers that are 27 min away ? Like what�s the point if I have to wait half an hour for a driver. Uber is a joke try another app.",2021-01-01 04:25:41207"Uber","https://itunes.apple.com/us/reviews/id888999764","Judenel","3.434.10005","4","The app is great 208I just hate when I request a ride and I cancel it because the driver hasn�t move for 10 minutes and they charge me anyway.",2021-01-01 04:23:53209"Ridiculous","https://itunes.apple.com/us/reviews/id32494958","1999JP","3.434.10005","1","I hate this app and company. But unfortunately it�s only slightly better than Lyft, so I still use it when in a pinch. I was reported by a driver that I �wasn�t wearing a mask.� Which was false. I work in an IMU with COVID patients. The last thing I would do is risk someone�s safety. Now, I have to submit a picture of myself wearing a mask to get a ride. Ridiculous.",2021-01-01 04:13:18210"Absolutely disappointed with the app","https://itunes.apple.com/us/reviews/id241262869","Sc7100","3.434.10005","1","Never had an issue until recently when my cards got erased from my account and tried adding them back on and it still won�t let me. Contacted support multiple times and all I got was they�re working on it.",2021-01-01 02:59:16211"A wonderful app most of the time","https://itunes.apple.com/us/reviews/id1172227089","Holden McRotch","3.434.10005","4","This app works with me 90% of 50% of the time, and it�s amazing when it does. It�s saved my job a time or three, because I have a bad habit of leaving my wallet at home. However, it seems that it often leaves me hanging when I need a ride. Usually I can find a ride anyways but still, I have a 5-star rating and I seriously still can�t get a ride, just because I�m not going out-of-state? I can�t always pester a friend to drive me around, but I guess I was mistaken believing that this app would be consistent. Again, wonderful app but it seems to fail me a lot.",2021-01-01 02:03:45212"Family profile","https://itunes.apple.com/us/reviews/id36771927","Game girl 100","3.434.10005","1","Unfortunately I cannot add a family member for family sharing because the option does not show up in settings.  I have tried deleting the app and reinstalling  and the option in settings for family sharing is nonexistent",2020-12-31 23:09:03213"Costumer service is weak","https://itunes.apple.com/us/reviews/id510717726","Shsuhs","3.434.10005","3","Waiting for a response takes forever. Been charged $65.00, money I didn't had. The Uber driver refused to let me clean up my own mess so he can charge me so much. Was a minor spill that could have easily been wiped. Even came back to the car to offer the guy to clean it myself but he refused to let me clean it. I don't understand why the Uber Driver did that. We had a great conversation, he was very polite and professional and didn't got angry about it at all. It was a leather seat too with a minor spill. I could have wiped it myself without issue. 214 215Fees are way too much and way too risky to ride with Uber. Carrying food often and even can track mud inside a car will let them rob you of their money. They can still charge you for that, as I read online. 216 217I wish the service was better because it wasn't like I was intentionally trying to ruin this guy car. I can't even pay him.",2020-12-31 18:32:01218"Need -no smokers- car option","https://itunes.apple.com/us/reviews/id23189610","madsss777","3.434.10005","3","There have been many times that I�ve gotten into a car where the driver was a heavy smoker. And for me to cancel and then order another Uber, after already waiting 20 mins, would make me late. They need to create a better way. I understand you can text the driver and request a non smoking vehicle but they don�t always read their messages.",2020-12-31 17:56:42219"annoying","https://itunes.apple.com/us/reviews/id1146858850","allythefarmer","3.434.10005","1","so when you first download uber you can�t even log into an existing account, you have to create one.. as soon as it realizes the information you�re typing in is already linked with an account, it says �account already exists� and doesn�t let you click anything that says �log into existing account�. so i�m trying to figure out another way to login maybe seeing what it does when i use my facebook to log in instead.. nope it just says �you�ve opted out of receiving SMS notifications, to re-opt, text *specific word* to *specific number*�. and that�s exactly what i do. then i go back to the app and NOTHING happens, so i retry using my facebook now that i�ve enabled SMS.. and it says �sorry, too many requests� GIRL WHAT! i guess now i can�t use uber.",2020-12-31 14:32:36220"Can't sign in to existing account","https://itunes.apple.com/us/reviews/id550769439","Groenbaek","3.434.10005","1","As the title says. I put in my phone number and email. I'm told the email is already in use and don't give me an option to sign in... Great when you need it right now",2020-12-31 09:28:03221"Terrible","https://itunes.apple.com/us/reviews/id1217650376","sxg39120","3.434.10005","1","Do away with driver completing a ride nearby or atleast have a cap on the wait time. I just waited 30 min for a ride from a driver, who nearly missed two exits & swerved over at the last minute on my ride home. Very very disappointed as I am a faithful rider, & supporter of Uber & it�s drivers. The app also needs some work as I would�ve canceled the ride due to the wait time but the app immediately said I would be charged a fee for cancellation. This wasn�t even a full minute after I requested the ride. It is very cold right now & after work I have to get home to care for pets & children so I would appreciate it if my requested Uber can have reasonable wait times or reasonable time frame to cancel.",2020-12-31 07:14:21222"Love it","https://itunes.apple.com/us/reviews/id934301564","lilypadollie84","3.434.10005","4","Love the app but lately it�s been saying no cars available.. Not sure if it�s a glitch or just due to the pandemic.",2020-12-30 20:18:55223"P�sima aplicaci�n.","https://itunes.apple.com/us/reviews/id741593066","usuario regular.","3.434.10005","1","Uber se ha vuelto un p�simo servici�, desde hace unas semanas todos los conductores no toman los servicios a tarifa normal, forzando las tarifas din�micas y as� convirtiendo el servicio en un servicio excesivamente caro y malo, no se como se pueda arreglar esto pues los conductores se han vuelto s�per ma�osos, luego si te aceptan el viaje a tarifa normal te lo cancelan hasta que est� en tarifa din�mica, eh tenido que tomar viajes pagando 4 veces la tarifa normal �nicamente por que los conductores as� ponen la tarifa, que lastima de servicio que era.",2020-12-30 12:18:32224"You need to be smart with you navigation for bike riders.","https://itunes.apple.com/us/reviews/id144670241","Oldfolky","3.434.10005","1","Keep them off Victoria st and Hoddle st in Melbourne; and any other major thoroughfares. Keep them safe there�s plenty of safe alternative routes that are just as quick.",2020-12-30 08:28:49225"Payment issue","https://itunes.apple.com/us/reviews/id353487547","koolkat2k","3.434.10005","1","Thanks to Uber not accept my card I can not book a ride anymore cause I try to put my card back in and it says payment issue not accept my card which isn't fair I don't have other cards I'm not rich I use Uber sometimes up to 5-6 times a week sometime twice a day now I can't get nothing",2020-12-30 07:17:44226"They overcharge","https://itunes.apple.com/us/reviews/id501743319","Kris Marin","3.434.10005","1","So I took Uber from San Diego to Anaheim it had originally said my price would be between $104-$127 but they ended up charging me $546.55 because they added 5x surcharge and to top it off it was Christmas 12/25 my birthday they ruined my birthday with this high charge. I tried to call customer service but they only have a phone line for drivers not for riders they make it extremely hard to contact them I am so unpleased will never use Uber again.",2020-12-30 04:16:55227"Inconsistent rates","https://itunes.apple.com/us/reviews/id476811242","Matt Rx64","3.434.10005","2","For the last few weeks, Uber has had a repeated habit of dropping rides, raising rates after the ride is confirmed, and generally being delayed. Hopefully they can fix this soon",2020-12-29 22:48:45228"Putos12345","https://itunes.apple.com/us/reviews/id455161991","putos12345","3.434.10005","1","Son bien culeros nunca tienen carros cercanos y est�n caros",2020-12-29 11:43:37229"Great except when most needed","https://itunes.apple.com/us/reviews/id30706628","Hey, I like bunnies","3.434.10005","1","Works fine often enough, but when things get busy the app keeps promising a ride is nearby, but then it vaporizes without  explanation or apology. Much better luck with Lyft app. Also, the drivers rate you down even when you rate them well.",2020-12-29 01:24:06230"Dishonest and Disgusting","https://itunes.apple.com/us/reviews/id663331949","#NEVERUBER","3.434.10005","1","For half an hour, we tried EVERY UBER SERVICE to take a short trip. Uber FALSELY advertised drop-offs by certain times but DID NOT DELIVER ONCE. Finally, we downloded Lyft and immediately got a car that was two minutes away.",2020-12-29 01:14:38231"Took my money","https://itunes.apple.com/us/reviews/id1194440679","ashton3317643","3.434.10005","1","I ordered groceries and they took my money and never processed the order",2020-12-28 22:16:06232"AK","https://itunes.apple.com/us/reviews/id1087651999","mommyannieis the best ever","3.434.10005","1","I got a gift card-won�t let me take out my old credit card or my old phone number-I can�t move forward to put the gift card in or to request a ride because it�s stuck back where I first signed up",2020-12-28 19:55:15233"Just sad","https://itunes.apple.com/us/reviews/id235166076","Kaythehsl","3.434.10005","1","I started using Uber about 5 years ago when I lived in Miami. It wasn�t great then, but it�s surprisingly declined as far as service. There could be a driver near me, gets my ride, then cancels once they see the distance of my trip. That�s very disappointing, especially when the weathers bad. So therefore, most of my driver are more than 15 minutes away. And sometimes, they even cancel. If we could flag drivers, that would be helpful. I don�t want to be paired with someone determined to go south, when I�m headed north. Do better Uber",2020-12-28 19:23:18234"Not delivering on the promise","https://itunes.apple.com/us/reviews/id426428536","Unterov Nikolay","3.434.10005","1","7:35 am Scheduled a ride to for work to be on time. For 8:15 am. App informs me �Your estimate $22-$27� Sounds good.2358:13 app start telling me there is no cars available, login to confirm your ride at the higher rate $106.... I declined.... $81, I declined again. App starts playing the game of numbers... $96.... $106... $84... I am already outside it�s start raining.2368:15 App informs that there is no driver�s 237Ok... What do I do now?238I try to schedule another ride. App informs me that the funds are not available, change the card. Wow... I open account see Uber pending $27, now I have $13 left on my card. Of course it�s insufficient fund. You took the money, promised me that you will pick me up and drive me to my destination, and screwed me over.239For past 30 minutes trying to see if I can reach Uber support...240-Ride doesn�t exist, so I can�t click on it and app would allow me to tell what went wrong. 241-Can�t message support, no option 242Please do me a favor, don�t tell me you sorry.243Eat your 1 star.",2020-12-28 17:09:14244"Drivers are cheapskates !!","https://itunes.apple.com/us/reviews/id251682141","Cynical_wolf","3.434.10005","1","This is the first time I have got out of my way to write a review because it�s so unbelievable that not even this pandemic are prices OR PEOPLE more reasonable. The worst thing is that I have been late to my job so many times because none of the drivers will take me . It�s always because they want to charge me 30-40$ to take me somewhere that is literally 10 minutes away ?? And if not , the driver is 15-20 minutes away from me. Sometimes if I�m unlucky enough , the Uber cancels after I�ve been waiting forever to arrive . Please find a way to terminate their greedy issue. Some of us can�t afford expensive Uber�s during this pandemic and don�t have nearby transportation methods",2020-12-28 16:06:46245"Greedy rise since pandemic","https://itunes.apple.com/us/reviews/id806645658","doesmt seem essential","3.434.10005","1","This app used to be a very convenient way to get to & from work. But since the pandemic it seems like everyone�s taking advantage & hiking up prices by up to 5x. Seems a little ridiculous for a 5 minute ride to be $40-$50, especially when you work in the medical field & have patients waiting for you to treat them. Another day of missed work because there�s no benefit of paying so much just to work.",2020-12-28 15:30:50246"Price gouging","https://itunes.apple.com/us/reviews/id109206511","J.rosa12","3.434.10005","2","After needing a ride from the airport within 5 minutes the price went from $31 to $57. Just tired of business ripping people off and over charging.",2020-12-28 14:57:12247"Wait fee","https://itunes.apple.com/us/reviews/id530340364","Abner22lee","3.434.10005","1","The Uber app showed like the guy was down the road yet and he was just waiting at the driveway then I got charged about a full dollar when I thought he wasn�t there yet,,, and I also don�t believe in the stupid mask policy,,,!",2020-12-28 10:34:42248"idkk","https://itunes.apple.com/us/reviews/id938930605","ehagensjshkslkrjsjdhs","3.434.10005","2","me and my friend are trying to sneak out of our aunts house and dont have credit cards to put on the app and it wont let us pay with cash",2020-12-28 06:51:28249"Stop Trying To Trick Riders","https://itunes.apple.com/us/reviews/id440258543","angryatlime","3.434.10005","1","Uber has a new feature where, while you�re outside the app, you will get a notification saying �Your ride is now at a higher price. Open the app to accept,� and when you open the app they try to get you to agree to upgrade to an uber comfort or uber black. It�s a completely underhanded tactic.",2020-12-28 05:07:39250"Scam scam scam","https://itunes.apple.com/us/reviews/id111554535","JessaKitten","3.434.10005","1","Uber charged me for a ride a didn�t take for $30. After I emailed them 3x, and they refused the refund, they then accused me of making false statements. That�s just insulting and not customer service. I have been a customer since day 1 and spent thousands of dollars over the years with no complaints and this was the first time I had a dispute. I had a 4.86 rating so clearly no issues in the past. They lost a customer and I will be taking Lyft or via from now on. Don�t get scammed by them! <U+270C><U+0001F3FB>",2020-12-28 04:28:02251"takes me and my drunk friends home very nicely","https://itunes.apple.com/us/reviews/id605339268","adamlover02","3.434.10005","5","whenever my friends and i go out we need rides home because we are very very lit by the end of the night, wether we are going home with with a random guy from the bar or going home crying in my best friends arms, uber always works and is very nice to have. love all my drivers xoxo",2020-12-28 00:17:20252"Horrible","https://itunes.apple.com/us/reviews/id185730252","Shaaaooww!","3.434.10005","1","I don�t think an app should be able to help themselves to your card whenever they please. I had to delete my stuff and the app so I wouldn�t keep getting random Uber charges! Horrible!",2020-12-27 21:05:26253"Ubers promo codes never work","https://itunes.apple.com/us/reviews/id476822796","makenzie123455666","3.434.10005","1","They send out emails for promo codes but they never work! Even with new orders!",2020-12-27 19:33:13254"Check this out�","https://itunes.apple.com/us/reviews/id1203987845","AaronLugones","3.434.10005","1","Amazing app! But the fact that Uber drivers keep canceling my trip and making my trip a little longer isn�t a great way to start off the morning! Please and review with your drivers to not cancel the trips! And make sure not to go to the wrong direction! Thank you!",2020-12-27 11:31:30255"Scheduling a ride for a future date and time","https://itunes.apple.com/us/reviews/id104377497","umsteadg","3.434.10005","2","I have to admit that you have done a piss poor job of programming to schedule a ride on for a future date and time.   It�s rather cryptic to non existent.  How could you be this careless.  The competition does a much better job than Uber does.  When I need to schedule a ride I�m forced to use LYFT based on your inability to create a reasonable option to schedule a future ride.",2020-12-27 03:30:27256"bKash Payment and Ride","https://itunes.apple.com/us/reviews/id600670817","Tanvir9878","3.434.10005","1","There is no direct option in app to raise any complain against drivers. Uber doesn�t take any action against drivers for their mistakes. Worst service in Bangladesh. Drivers ask first where I want to go after that they decide to move. If any drive misbehaved with a client then there is no option to complain against him",2020-12-27 02:00:17257"Cant change pick up location","https://itunes.apple.com/us/reviews/id159204747","3<U+0433><U+0441>","3.434.10005","2","Stupid app wont make me change pick up location , really cant see this on my app, if its possible then make it visible PLEASE!",2020-12-26 23:15:19258"No customer support number. Deleting this app now.","https://itunes.apple.com/us/reviews/id509436350","<U+2764><U+FE0F>D14C<U+2764><U+FE0F>","3.434.10005","1","No customer support. I can�t just call to a representative. This is a horrible service. Will never use or recommend to anyone.",2020-12-26 23:08:33259"Uber is a joke","https://itunes.apple.com/us/reviews/id306672443","sammiekzk","3.434.10005","1","Driver refused to come and when I canceled and ordered another Uber u kept assigning the same person to me which is madness on ur side of u ask me I had to use a different app to get a ride shame on you Uber (FYI) this happened in Nairobi when I was on vacation there 260Most but not all Drivers  won�t even drive towards u unless u call and tell them where ur going the they refuse and ask u to cancel",2020-12-26 17:16:28261"Uber","https://itunes.apple.com/us/reviews/id1202421978","abner23657","3.434.10005","1","This app is so horrible",2020-12-26 12:08:26262"Share uber locayion","https://itunes.apple.com/us/reviews/id1150105013","ayitimarley","3.434.10005","1","I give them one star because what if a parent wants to send their son or daughter at the age of  17 in the  uber  their kid in the uber and the parents dont know if he or she is safe to their destination they are supposed to go while in uber  to thats why i give them one star because the share button is supposed to work in case of emergency",2020-12-25 23:33:35263"Worst support on the market","https://itunes.apple.com/us/reviews/id387334069","Sephc","3.434.10005","1","Talking to Uber support feels like yelling into the void. A driver will scam you with the pickup scam, Uber will still charge you a ton for it, say it�s for �a hold fee� then take out $10 for the driver out of the $40. After that you need to find Ubers support which is a chat system not a call one. They send the same responses every time they don�t read the issue at all. 264 265TL;DR 266USE DOOR DASH",2020-12-25 22:02:48267"Unreliable","https://itunes.apple.com/us/reviews/id1091385969","bizzlebarz","3.434.10005","1","No drivers",2020-12-25 20:30:36268"Don�t use this app","https://itunes.apple.com/us/reviews/id1166977437","Ripcity45","3.434.10005","1","Over charging horrible service and they have a habit of charging you twice for one ride",2020-12-25 19:05:05269"App Confusing","https://itunes.apple.com/us/reviews/id128289840","brucesimian","3.434.10005","1","Horrible to use. Can�t even find ride types anywhere. Bad way to enter trip location",2020-12-25 15:22:17270"Sad","https://itunes.apple.com/us/reviews/id471963947","CDC 2234","3.434.10005","1","I tried for two hours to find an Uber and only two popped up and either of them took the ride they just waited for my request to time out there needs to be a penalty for this so they don�t do it anymore 271I get to spend my Christmas alone...",2020-12-25 05:06:14272"Worst Service on Market, Pyramid Scheme","https://itunes.apple.com/us/reviews/id674150185","ColinBigColincanttakethisname","3.434.10005","1","Terrible wait times273 274They let drivers bid on riders and search for the highest paid rides leaving you standing for up to 30 minutes at a time watching drivers decline offers left and right 275 276The app will try to offer you ride up to 80% more expensive the original offer. 277 278Drivers have terrible attitudes and jaded Opinions and wield too much power with what rides they can decline. Leaving customers stranded.279 280I have lived with plenty of these drivers. Wether they are a husband or wife or 20 something. They do nothing but sit around their houses, this is an easy Job. Do not let the political campaigns and the bout between the drivers and the company fool you. These are glorified taxi drivers working for a multi million dollar company headed by snakes. 281 282Do not trust them with your information. And do not waste your time relying on their service.",2020-12-25 04:15:31283"Awesome","https://itunes.apple.com/us/reviews/id203215706","stupid 6ixninefkvf","3.434.10005","5","Awesome",2020-12-25 03:27:03284"Cheats..","https://itunes.apple.com/us/reviews/id987273671","Xexyther","3.434.10005","1","Somehow, I subscribed to the Uber pass, or drive pass, whatever it is, and didn�t realize it.  I didn�t it for 2 months, because I never saw a confirmation of payment, or Uber a verification that I wanted to go further with the payment.  I was charged &24.99 for the month of October, and November.  Yes, I did realize payment had come out, but I recently lost my mother unexpectedly, so I wasn�t focused on the payment at the moment.  Anyway, I don�t even know why Uber would charge me$24.99, because I live in San Antonio TX, and we don�t even have the ride pass here, and the closest city that does is Austin, and their rates are $14.99!! The $24.99 is a California rate!  I received one month, but I want all of my money back Uber!!",2020-12-25 02:13:47285"Terrible","https://itunes.apple.com/us/reviews/id1241844598","Migdalia90","3.434.10005","1","Lately Uber has been terrible. No cars available at any time of day.",2020-12-25 01:28:29286"HORRIBLE �customer service�","https://itunes.apple.com/us/reviews/id585531840","Nickname takeeeeeen1234","3.434.10005","1","I have had an issue where I couldn�t tip my driver and there is 0 way to contact uber. This is so ridiculous. I just took an hour and a half ride and promised the driver a good tip  due to it being a day from Christmas and uber keeps telling me my �payment is not valid� which I already fixed. I have tried to call uber which there is no option to do unless you�re a driver or have an emergency.Then I tried emailing them and I get an email back saying it is not a monitored email and  It directs me to their �help section� on the app which is just awful. It�s just a bunch of articles that have nothing to do with my problem. How am I supposed to solve my specific problem if I can�t even speak with anyone?. I would say uber has the worst customer service but I can�t even say that since you don�t even have customer service. Uber you are AWFUL and obviously do not care about your customers or drivers at all.",2020-12-24 22:41:46287"In between","https://itunes.apple.com/us/reviews/id309847478","<U+0001F643>....","3.434.10005","3","It�s very good at times but I find that the drivers have gps but always miss turns on pick ups and drops offs so that�s annoying",2020-12-24 21:01:46288"Worst drivers","https://itunes.apple.com/us/reviews/id1223294739","blpkep","3.434.10005","4","I still left a 4 star cause it�s obviously not Uber�s fault, the drivers here just seem to be some of the worst, and have no patience, driver didn�t even wait, just left",2020-12-24 20:47:48289"Great app","https://itunes.apple.com/us/reviews/id479549764","urmomsgotatumbor","3.434.10005","5","Everyone thinking of downloading this app I highly recommend it. Every time I ever get an Uber I�m greeted and dropped off safely",2020-12-24 16:49:54290"Reserved time","https://itunes.apple.com/us/reviews/id384469105","Meagan Leigh 22","3.434.10005","3","I do not drive. I rely on public transportation and Uber. You have a feature that can allow me to reserve a time slot in advance. I am reserving this time slot so i can catch a train and get to work. You have drivers that call me to ask where I�m going and bc it�s only 5 min away driving (30 min walking) they cancel the trip 5-10 min before they�re coming. Then I�m left scrambling and I�m late for work. If you can not ensure the driver accepting those �reserved� times will be accountable and reliable then get rid of the feature. This is the second time it�s happened. The first was a reservation to catch a flight for a vacation. It�s stressful and unacceptable because you ruin important moments for the customer and cause stress.  Again, get rid of the feature if the drivers can cancel with 5-10 min before arrival.",2020-12-24 11:09:15291"Problema con los conductores","https://itunes.apple.com/us/reviews/id1241540189","Jolb96","3.434.10005","3","El problema de la aplicacion siempre ha sido que los conductores te hacen esperar mucho y al final solo cancelan, deberia de haber una forma de regular mas eso",2020-12-24 03:00:44292"Terrible cancel ride","https://itunes.apple.com/us/reviews/id1116146533","hahrhxj","3.434.10005","1","Every time I order a ride it say it take longer than it expect then I cancel the ride it�s say I didn�t get charge but when I look at my bank account I did got charge for canceling the ride also I order a ride the prices get high hate this app",2020-12-24 01:53:43293"No Customer service","https://itunes.apple.com/us/reviews/id13862739","Moca-latte","3.434.10005","1","I want to love UBER, but if there are any concerns, there is no one to contact.",2020-12-24 01:08:25294"Never again.","https://itunes.apple.com/us/reviews/id1023253482","USMCVet.","3.434.10005","1","The absolute worst service as well as customer service. I wouldn�t get an enemy an Uber. 295 296Dont spend your money here, your better off BURNING IT.",2020-12-23 21:57:28297"Not what it used to be.","https://itunes.apple.com/us/reviews/id101030507","ang97531","3.434.10005","1","Scheduled a ride ahead of time for work, didn�t find out until less than 5 minutes of departure that there were no drivers in the area. Used to never have a problem getting a ride anywhere anytime, even if it cost more.",2020-12-23 21:23:42298"Playing with your time energy and money","https://itunes.apple.com/us/reviews/id441527017","Ajafree","3.434.10005","1","So I have been an Uber driver for years and have lost a lot of money due to financial misconduct performed by Ubers business with its contractors. I have also ordered Uber eats and ubers and have had double charges they mask as holds messing with our bank accounts. Some are actually going through as a double charge and then, them having to go and refund after it�s caught Causing us to miss out on or wait on our own money that�s not theirs to play with. If it�s not caught they gain more money off of us. I�ve had items missing and it�s not fair to have to wait 3-5 or even 1-3 business days for our money back or a correction when you didn�t have to wait all those days for our payment for the food or ride. Your system is not for the people. Just because your service is created for convenience it ends up being more of a burden when you all pick and choose when you want to be professional. Your a company servicing the ppl not your own individual entity servicing yourself. That�s what you do at home in your personal life. But if I create a company, It�s business and customers come first, not seeing how you can take their money by mentally tricking them through technology apps or various changes in your policies. Your 3rd party partnerships should be more in tact to where your all aware of the other and not one can mess with us consumers and displace blame on another causing us issues with our money. I am not your dog pig or test dummy. Your targeting needs to cease, It�s petty childish and really immature. There�s more to life you have the power to make it better but you all are abusing it.",2020-12-23 15:29:43299"What payment options do you accept?","https://itunes.apple.com/us/reviews/id658202476","F*ck ifunny","3.434.10005","1","Ive tried using this app multiple times before, with many different cards from many different carriers and banks, and not once has it accepted my payment method. Mastercards and visas, us bank, credit union of colorado, wisely pay, global cash, none of them accepted. Rides are more expensive on this app than on lyft, take longer to arrive on average, and i cant think of a type of card this app might actually accept. 0/10 completely useless.",2020-12-23 12:02:27300"Scheduled ride","https://itunes.apple.com/us/reviews/id1241322236","hakfbkskms","3.434.10005","1","There have been several times that I have scheduled a ride to be on time for work and your drivers just cancel the ride. Uber has literally caused me to be late several times and I think it�s pretty ridiculous that these drivers don�t get any kind of reprimand. If a driver except a ride that is scheduled they should not be able to cancel.",2020-12-23 10:59:20301"Not what it used to be","https://itunes.apple.com/us/reviews/id8946629","bhollllller","3.434.10005","1","Not enough drivers, took forever get assigned a driver only to have that driver not move for 10 minutes and wouldn�t answer calls. Lhad to cancel causing us to be late to airport.",2020-12-23 06:03:56302"Stop raising prices every chance you get!!","https://itunes.apple.com/us/reviews/id338704001","Darriand","3.434.10005","1","Wanted 25 to go to a park 2 miles away. Use Lyft don�t support this clowns.",2020-12-23 05:27:39303"Nope.","https://itunes.apple.com/us/reviews/id336714281","Snyp3rX","3.434.10005","1","Just now I had a ride and wasn't able to cancel it without a fee when she was 20 minutes away and still completing a ride. Then they decided to cancel it for a new driver that's also 20 minutes away completing a stop wasting the time I waited for the last drive. I called my ride 40 minutes before I have be at work and I'm still pretty late. I don't need to waste my time with a app like this and you don't want to either use Lyft. Never had issues with them. This is my second (recent) issue with Uber.304 305Update: This dude is fooling around he was just 9 minutes away and now drove away to 14 minutes. Screw this app. Lyft forever.306 307Update 2: I already called a lyft to work and arrived to work 20 minutes late the guy who fooled around ride got finally canceled so I won't cancel for it to charge me. Lucky my co worker was cool enough to let me off the hook because he knows I'm not a late person. But don't ever waste your time on this app.",2020-12-23 05:20:23308"No customer service at all","https://itunes.apple.com/us/reviews/id121779087","Logachov","3.434.10005","1","Uber doesn�t have any customer survive. No phone, no email, no chat.",2020-12-23 04:27:27309"Issue logging in","https://itunes.apple.com/us/reviews/id273958330","Ariel Christy","3.434.10005","2","It does not provide a place for me to login my old account. Instead is keeps asking me to input my phone number and send me codes. But the codes aren�t correct can�t be recognized in app. Bad design.",2020-12-23 03:23:05310"Crap crap crap","https://itunes.apple.com/us/reviews/id126345433","-Zel-","3.434.10005","1","Still the same. I was forced to use it in Colombia since I did not know about other ride sharing apps that work here. Well, Uber works 1 time out of 10, usually no one accepts orders.",2020-12-23 00:15:12311"It�s not letting me become a member or use Uber pass.","https://itunes.apple.com/us/reviews/id1239683940","loveEd2","3.434.10005","1","Ed",2020-12-23 00:08:32312"Never worth it, especially in NY","https://itunes.apple.com/us/reviews/id147318826","Bellatrix4574","3.434.10005","1","Not easy, not inexpensive. If you get held up in traffic they will charge you for the pleasure. If you get dropped by multiple driver because of your destination they will do nothing to help you. This use to be a good service, but if you are ordering a car in New York, save yourself the time, money and frustration. Never again.",2020-12-22 23:22:09313"Will not stop blasting me with daily ads for their other services","https://itunes.apple.com/us/reviews/id151458643","Suzuran Majere","3.434.10005","1","Don�t install this unless you want to be punished with daily notifications about their other services.",2020-12-22 21:07:00314"Uber Lied About Prop 22","https://itunes.apple.com/us/reviews/id915750291","thst blind guy","3.434.10005","1","Before Prop 22 passed, I received continuous messages about the benefits that we as passengers would receive if it passed like lower ride costs. Now, I�m paying TRIPLE for my rides. This is a scandal and it�s even more inconvenient that most of the drivers have zero professionalism by not following CDC guidelines to stop the spread of COVID 19, to taking ridiculously longer routes to destinations that end up costing more. I�d avoid using this service if you want to save money and not get COVID!",2020-12-22 20:59:19315"Most expensive ride sharing app","https://itunes.apple.com/us/reviews/id216111409","ashleymarieshannon","3.434.10005","1","I�ve been a reliable customer of Ubers since 2017. Lately, I can�t get a ride anywhere (I�m in LA). They say a ride is around the corner, but they�ll have to charge me 4x what the original price is if I want to accept it.... not cool. Lyft doesn�t do the same thing. Uber is only for the wealthy now, yeeesh",2020-12-22 20:48:30316"Eats is racist","https://itunes.apple.com/us/reviews/id39548855","AndyLouis","3.434.10005","1","If you like to avoid supporting racists, you should avoid this app. The UberEats integration has the race of the owner listed by some restaurants.",2020-12-22 18:54:58317"Family Profiles are really buggy, and support is delivered via murderbot","https://itunes.apple.com/us/reviews/id25884825","Thowland","3.434.10005","2","The family and business profiles don't work well, and the ability to manage them just disappeared from both the app and the web. Support is apparently provided by a bot, not a human, making it both slow and incoherent- it just reacts to the latest keywords in your message and applies no context.318 319Glad they are getting out of the self-driving car business, I can only speculate how many more people their terrible programming skills would have killed off.",2020-12-22 18:22:12320"Rides are way to expensive","https://itunes.apple.com/us/reviews/id942137040","cvainer","3.434.10005","1","My Uber driver was sick while driving, he kept coughing during the COVID-19 Pandemic",2020-12-22 09:08:30321"Wow extreme waste of time.","https://itunes.apple.com/us/reviews/id101649976","Jul3$","3.434.10005","1","Expect extreme wait times and a complete lack of effort to find actually helpful drivers. This app will show you a price and the expand it�s price to obscene numbers, I do not recommend this app I actually recommend removing the option so you have less headache to deal with in the long run. The worst part is that they won�t refund you anything at all no matter how in the right you are unless you fight tooth and nail to make them follow their own policies. 0/10",2020-12-22 08:50:58322"Drivers won�t accept rides","https://itunes.apple.com/us/reviews/id913327550","marlen 1246368&","3.434.10005","1","What is the point of giving out discounted rides if your drivers wont accept the rides",2020-12-22 07:50:44323"It doesn�t show my schedule rides","https://itunes.apple.com/us/reviews/id216807116","candygirl20","3.434.10005","1","Help with the app",2020-12-22 06:26:31324"Few rides","https://itunes.apple.com/us/reviews/id399381256","frankaboutit","3.434.10005","1","I live outside of a big city (Charlotte NC) and can never find a ride. I�ve switched to Lyft and can get a ride within 15 minutes. Go with Lyft first",2020-12-22 05:11:54325"Ridiculously Overpriced","https://itunes.apple.com/us/reviews/id35604491","Soul Punisher","3.434.10005","1","Stop jacking up your prices for no reason. It�s not my problem that you�re failing to meet your quota for income. There are plenty of other rideshare apps people can use so stop acting like you�re the only one and show some respect to your customers",2020-12-22 01:27:04326"Horrible customer service","https://itunes.apple.com/us/reviews/id1240888802","Lyfts better","3.434.10005","1","It takes 24+ hours to solve an issue on there end",2020-12-22 01:02:54327"Fraudulent Chargers","https://itunes.apple.com/us/reviews/id1111335144","corsenamor","3.434.10005","1","I was chartered over $100 over a two day time period for rides I never took. My bank reversed the chargers thankfully but I was forced to change my card number because Uber kept adding more charges.",2020-12-21 21:27:31328"Lack of communication","https://itunes.apple.com/us/reviews/id1192683779","T!E!0$","3.434.10005","1","I�m fairly new to Uber but so far I�m disappointed with its service. My last 3 visits were canceled with very little notice and I�ve been late to work multiple times now. I�m definitely thinking about finding another company",2020-12-21 21:25:10329"Estoy molesta","https://itunes.apple.com/us/reviews/id894731281","joca1998","3.434.10005","1","Ya van dis veces que me cobran de mas en esta aplicaci�n ahora me est�n cobrando mas de cuarenta d�lares de m�s quiero mi dinero de vuelta",2020-12-21 20:59:17330"Run Around","https://itunes.apple.com/us/reviews/id403546930","sowhoop69","3.434.10005","1","They don�t even have any type of customer service in any way shape or form. Just a menu that has your questions unanswered and avoided!! shut uber down",2020-12-21 20:29:08331"Last Choice in East Africa � Unable to provide feedback to Uber on Issues","https://itunes.apple.com/us/reviews/id23990354","Martin NY","3.434.10005","1","In Mombasa the app messes up completely when wanting to go to the southern part of the city (Likoni). 332Twice I�ve been charged triple for a trip from Mombasa to Likoni as it calculates a 50km trip instead of using the ferry which is how we always cross. When contacting Uber they respond that I accepted to amount when booking the ride (which is true as Uber used to correct fare if a different route was taken). 333 334You are unable to review a driver that lets you down after waiting 15 minutes � this happens often. 335Today I was accused by Uber of not wearing a mask according to a driver that never showed up. No where can I respond. 336 337In general, Uber In Kenya is impossible to contact. 338 339I recommend to use Taxify or Little in East Africa. They know their market and are more fair to their drivers.",2020-12-21 16:59:32340"HORRIBLE UNSAFE SERVICE!","https://itunes.apple.com/us/reviews/id357530213","xo.$","3.434.10005","1","GOT STRANDED IN THE MIDDLE OF A HIGHWAY AND UBER WILL NOT TAKE ANY RESPONSIBILITY. VEHICLES THEY APPROVE  ARE NOT IN SAFE DRIVING CONDITIONS AND THEY DONT CARE!",2020-12-21 16:56:53341"App works. Customer service is horrible","https://itunes.apple.com/us/reviews/id198729159","theworkflow","3.434.10005","1","I was charged for a Uber eats subscription I never signed up for. I�ve been in contact with support for almost a week. I kid you not... total run around. It�s like they�ll do anything to not refund my money. Now I�m at the point where I�m done with all the services. I just want my refund and payment methods cleared out of the system since no one is really trying to help me resolve my issue. 342 343Phone support doesn�t seem to help either. I�ve been told that the chat feature will be helpful in resolving my issue but that hasn�t been true.344 345Since my PayPal account was charged without notice nor a receipt it gives way to let me believe that it was a fraudulent charge from the company. I�ve stated multiple times in my �support ticket� that there has to be an internal audit system to track what API calls my user makes (that would cause charged to appear). No one wants to check that. I�ve given all the payment information I can. And I�m still being asked the same questions. I don�t have a case number so I can�t paste it here, but to me this shows a true lack of transparency on how/why a charge was made and a receipt hasn�t been sent.346 347I want to close my account, but I do fear more fraudulent charges will come through since I can�t get an explanation on the first one, nor a reversal, nor any follow up to my comments in my �support ticket�.348 349Overall when things work the service is great. Hopefully no one has to run into customer service though. It feels like the customer needs to get paid for dealing with that",2020-12-21 13:17:35350"Consider Lyft","https://itunes.apple.com/us/reviews/id995821295","AnnoyedAFMF","3.434.10005","1","I don�t know why I use it when Lyft has more drivers. I have to wait 15 minutes for a driver every morning I�m in a rush.",2020-12-21 11:39:19351"Terrible","https://itunes.apple.com/us/reviews/id926090149","0b3lizk","3.434.10005","1","Makes it too difficult to make an account. Seemingly impossible to link type of information to any other number or email address. Terrible",2020-12-21 01:48:49352"Wouldn�t recommend.","https://itunes.apple.com/us/reviews/id177824808","ubersuxks231","3.434.10005","1","I live in a very small town. Anywhere in town is tops a 10-15 minute ride, no more than 10 miles any direction. On a daily basis I have to use Uber and on a daily basis I pay anywhere from 35-70 dollars for a ride. That is how much it took me to fill up my gas tank. Even when the suggested price is 12 dollars, the drivers will not pick you up for less than 30. Not a good app if you are trying to save money, you�d be better off walking.",2020-12-21 01:47:34353"Uber rate","https://itunes.apple.com/us/reviews/id1203922607","roofingmv","3.434.10005","5","Great app when you don�t have a car",2020-12-21 00:25:50354"These people are not Americans.","https://itunes.apple.com/us/reviews/id43210115","Cutedge","3.434.10005","1","Uber sent me an email about how they want drivers to snitch on passengers and passengers to snitch on drivers like we are in some kind of World War II German government about having panties on your face. We don�t do that kind of crap here in America. Uber you are fired I am now using other companies that are 100% American. My network of pilots use to use Uber several times a day they are now losing lots of money because they sent threat emails to my company pilots.",2020-12-20 23:25:18355"Surge pricing is unfair","https://itunes.apple.com/us/reviews/id766848907","l�nked","3.434.10005","1","Surge pricing is awful. It doubles the price of an already expensive trip, plus every time I pay for surge I get a driver instantly and when It�s not surge it takes forever to get a driver and sometimes they cancel. I feel like they are doubling the price to bump others out of their que and that�s not right.",2020-12-20 20:30:31356"Best Uber","https://itunes.apple.com/us/reviews/id1240512579","usnxbdh","3.434.10005","5","This is a good app I have a lot of customers and the people getting orders for is nice this is a good app if your going to get it I think you would love it write me back if you love it",2020-12-20 19:07:55357"DON�T GET UBER PASS","https://itunes.apple.com/us/reviews/id1202433396","MOSErika","3.434.10005","1","It�s been two months since I got Uber Pass and I was trying to cancel it but their �Help� section is useless and the �Uber Pass� has a bug that doesn�t allow you to access it. Therefore you cannot cancel your Uber Pass subscription. It�s been absolutely impossible to reach out to Uber and I am extremely disappointed. I�m never going to use Uber again. Instead I will use Lyft. If I could review this app as 0 stars I would.",2020-12-20 18:55:48358"Can�t get any support!!!!","https://itunes.apple.com/us/reviews/id391209244","Merter Mert","3.434.10005","2","I�ve been having an issue trying to change a payment method of my Family settings but since an update, there isn�t access to this.  I�ve been trying for HOURS to find ANYONE to speak to so I can make sure my family members don�t get left stranded because of a payment issue on their rides!359 360Outside of that, I use Uber quite frequently and don�t have many complaints, but the 2 stars are for the lack of support available outside of the HELP tab in the app when there�s an ISSUE WITH THE APP!!!!",2020-12-20 18:49:05361"Settings/Profile","https://itunes.apple.com/us/reviews/id207186624","elfiky55","3.434.10005","1","I don�t see (Profile) anymore in Settings!!362 363Family option is not accessible anymore!!",2020-12-20 18:16:16364"No cars","https://itunes.apple.com/us/reviews/id944380537","Jason 5680","3.434.10005","2","It�s convenient sometimes but when you need them there�s really no cars out",2020-12-20 17:17:25365"Always waiting for a higher price.","https://itunes.apple.com/us/reviews/id743640988","Vino112358","3.434.10005","2","May as well just get lyft. Don�t do it.",2020-12-20 10:24:05366"Prices inflated","https://itunes.apple.com/us/reviews/id585568256","gggvsl","3.434.10005","2","When I was on the app it told me $7-$15 estimated but in actuality it was $60. Just tell me the real price first. Also it took several minutes to even find a driver when there were 5 sitting at the Uber pick up at the airport.",2020-12-20 06:08:24367"Customer service is no where in the app.","https://itunes.apple.com/us/reviews/id732346720","no star no play","3.434.10005","1","I am so frustrated with Uber. You guys need to work on customer service. I can't find any help in disputing cancelation fees. No contact, no emails, or phone numbers to find any kind of help. You guys are such a con artist. I book a ride a day ahead at 5:45 am, next day I tried canceling at 5:00 am and no options to cancel so I waited till 5:30 am options popped up, and according to the map driver was on the other side of the town and was 15 minutes away from my destination pick up so I canceled and why am I getting charged a cancellation fee when he wasn't even near my town and I canceled 15 minutes ahead of time, especially when calling 30 minutes earlier was not an option?",2020-12-20 05:43:00368"UBER EATS PLACE ORDER NEVER WORKS","https://itunes.apple.com/us/reviews/id163036465","Forrest120","3.434.10005","1","The place order button on Uber eats never works and you don�t know until you�ve selected your whole order.  What a load of garbage.",2020-12-20 03:13:16369"False promos","https://itunes.apple.com/us/reviews/id1240278030","uber_support No more","3.434.10005","1","I drove for Uber for 4 years. I haven�t drove In 14 months. I got a new phone and a new number. I signed up to get delivery. They immediately sent me an email that I could get $30 off my first order. I figured I might get free delivery or a few bucks off. I wasn�t expecting $30 off!!! However, whe applying the code it said my �device not supported�. I have an iPhone 11 Pro Max. I tried using my iPad. Same thing. My boyfriends phone didn�t work either. Tried my old android. Didn�t work. Even tried a regular laptop. Nope!!! I tried every device available! 370 371I can�t contact them on the phone. Uber, I was loyal to you for years as a DRIVER. Why are you scamming people??",2020-12-20 02:52:24372"Bogus Offer","https://itunes.apple.com/us/reviews/id426480589","Disappointed 1st timer","3.434.10005","1","I tried using this app with the TRYXMAS30 promo code and it says I�m not eligible for this offer.",2020-12-20 01:45:10373"Driver cancelled","https://itunes.apple.com/us/reviews/id1240257494","mb271828","3.434.10005","1","How do I review a driver that cancelled on me? Guy didn�t even wait for more than a minute",2020-12-20 01:12:53374"Horrible","https://itunes.apple.com/us/reviews/id611744366","gisellllaa","3.434.10005","1","I had to delete lift because the drivers never arrived or they are rude and now is the same with Uber they don�t show to the place are in bad mood and cancels the trip and on top of that Uber charge you bc he has to get something for the trip he make",2020-12-19 23:01:48375"I will never not be late","https://itunes.apple.com/us/reviews/id1079118091","irelandoo","3.434.10005","1","I rely on Uber to get to work every morning, and no matter what I do, no matter how early I order I am always late. It�s absolutely unacceptable.",2020-12-19 22:43:39376"Not the best.","https://itunes.apple.com/us/reviews/id111799131","WTR93","3.434.10005","2","It�s ten dollars one way for two miles. Not worth it but when I was in Vegas it was decent. It would be better if the developer would allow drivers to see what you put in as additional instructions or nots because they don�t see it until they pick up the order and that�s not good if you live in a confusing place or if you live in government building or a military base where they cannot drive in and you have to walk a long ways to pick up your food which defeats the purpose...",2020-12-19 22:42:09377"0 Support","https://itunes.apple.com/us/reviews/id450335904","Abbyzro","3.434.10005","1","If you�re thinking about downloading Uber or Lyft, do not pick Uber. They offer little to no support and it is impossible to get in contact with anyone. Their support email doesn�t work, even though their contact phone number specifically directs you to send and email and hangs up. They make it all to easy to sign up for Uber Pass accidentally just to hit you with $149 charge. I saw the 149 on my credit card statement after ordering an Uber in the middle of the day. Took me forever to figure out what happened. It also signs you up for automatic renewal of that subscription...I�ve been trying to contact them to dispute the charge but it has been a nightmare. Their blog say �24/7 phone support� ummmmm, where???",2020-12-19 21:21:21378"Food Coupon","https://itunes.apple.com/us/reviews/id240578510","no rides","3.434.10005","1","Why is it forcing me to install app , inspite of a $30 restaurant offer ?",2020-12-19 20:34:10379"Uber support","https://itunes.apple.com/us/reviews/id161417997","Aj green","3.434.10005","1","I upgraded to an iPhone 12. Downloaded Uber app. Logged in. My family profile is not accessible. Ubers help is clear the day to settings / profiles and select family. I do not have a family option. I had to contact Uber through Twitter, who then told me my app version must be old when it was down loaded this morning. Very disappointed",2020-12-19 20:13:14380"Transportation","https://itunes.apple.com/us/reviews/id401972610","alfoliver","3.434.10005","3","I rely on Uberas transportation to work. As good as they are, they have double charged, cancelled my ride as I wait for them. Many of the drivers do not know how to follow the GPS nor do they understand English",2020-12-19 15:46:39381"Really?.","https://itunes.apple.com/us/reviews/id349016045","JunieJenny","3.434.10005","1","I set up a ride a whole day before because I needed a ride to the airport I admit my house is a little far, it is outside the city that is why I scheduled beforehand. So I�m waiting, the pickup time comes around and it tells my no drivers are available and to schedule another ride. So now, I miss my flight. I have no reference on the Uber driver version and that is why all of a sudden no drivers are available at my pickup time but I think there needs be something fixed in this grey area.",2020-12-19 14:52:27382"Customer service","https://itunes.apple.com/us/reviews/id997889369","Mp1206","3.434.10005","3","Please add a customer service email because I have had an issue with a driver and need a refund.",2020-12-19 04:48:05383"No family option","https://itunes.apple.com/us/reviews/id41214651","Donnewkirk","3.434.10005","3","My app is current and downloaded , however I can�t add my 75 year old mom on a fixed income to my account. When I go to settings there is no �Family� option ! I have clicked on every option under settings� there is nothing about Family.",2020-12-19 03:07:40384"Uber Pet","https://itunes.apple.com/us/reviews/id103531492","50's Corporate Approach For Hype","3.434.10005","3","Half the time that drivers accept a ride with Uber pet they refuse when they pick me and the furry friend up. Seems that they aren�t being notified that pets are joining the ride. Please look into this and see if you can notify the driver so they don�t accept rides with pets if they don�t want them inside their vehicles.",2020-12-19 03:06:37385"Worst experience","https://itunes.apple.com/us/reviews/id513458511","lynne aguilar","3.434.10005","1","Never write reviews but tonight I am. I ordered my Uber and was picked up when I got in the car I was told that he couldn�t take me to my destination because I was supposed to be his last ride and he lives in the opposite direction. He told me I have to cancel this and you can get someone else. 386Idk how Uber driver app works however if the driver submits that he will be heading home why send him a ride that is out of the way but also the driver should have declined it because I would assume that it reveals my destination. 387This was absolutely terrible terrible service!",2020-12-19 02:40:30388"App glitch horrible customer service response time","https://itunes.apple.com/us/reviews/id1239923814","chad813","3.434.10005","1","I just bought $70 Uber cash all for it to tell me I can�t request a ride then I though that if I added a card on file that the problem would be resolved nope the app wouldn�t even allow me to add my debit card I�ve contacted Uber customer service through the app it�s been 24hrs without a response also let me add that they don�t even have a 1800 number so for an example you�re getting robbed by your driver or need to talk to a rep Immediately who are you going to call? Idk you�ll be better off calling ghost busters",2020-12-19 00:43:52389"Nice Drivers, unfair app pricing","https://itunes.apple.com/us/reviews/id12602941","n573","3.434.10005","2","I needed to use Uber.  This was my first time. I downloaded the app, and signed up.  I tried entering a debit card, but it wouldn�t take it.  I tried entering PayPal.  At first it wouldn�t work, but finally did.  I went to schedule a time to be picked up, and it said the rate for an UberX would be $16-$19.  I booked a ride.  A little while later while waiting for the driver, I get a message saying due to demand, pricing will be 3.9x higher.  I was charged $55.02.  It said regular rate wold have been a bit above $13.  On my ride back, it would have regularly been about $12.   My card was authorized for $36 and will be a bit above $33 once the payment is off pending status.  I asked the driver if he was busy (as the Uber app claimed).  He said he wasn�t busy picking up people.  He was delivering for Uber Eats and Door Dash.  Royally stressful, but I don�t own a vehicle so had to eat it in order to get to an appointment in the next city.",2020-12-18 23:45:08390"Not able to schedule","https://itunes.apple.com/us/reviews/id41911047","JJ Ram","3.434.10005","1","I�m not able to schedule a ride. The app asks what payment I want to use to schedule a ride but it will not let me choose the option.",2020-12-18 22:31:05391"Not Satisfied to what it is becoming","https://itunes.apple.com/us/reviews/id506576541","Ariel.tru","3.434.10005","1","Uber is such a good app, however, it has saddened me to see that we have to pay an extra $4 to just bring our dog with us. Not even regular taxis are like that. It is crazy to see that Uber has changed a lot but for the worst, especially during this time. I have to pay $25 to just go to work when it�s usually 10-12 dollars. The reason to that is because of the weather which I feel like they shouldn�t even do that. Uber is literally full of scams and I�m upset that I�m realizing this now. I don�t even understand why are you adding an extra $4 to just bring our dog. And on top of that, we have to pay more due to the weather. I strongly don�t agree with the changes you guys have made. Literally, y�all don�t have sympathy to what has been going on in this world and the fact that you are increasing the price makes it even harder to live. It�s not fair, especially for a student who is still pay for his tuition..",2020-12-18 22:30:11392"Drivers","https://itunes.apple.com/us/reviews/id1088812375","ghfmkhf","3.434.10005","2","Uber needs to stop letting drivers who are farther away than the actual distance of your destination. Had to wait 15-20 min to take a 5 min drive that completely missed my train",2020-12-18 18:03:18393"Very disrespectful <U+0001F644>","https://itunes.apple.com/us/reviews/id1160077161","NubiaSorinkles","3.434.10005","2","So yesterday I was waiting for my Uber so when I get into the car he told me I need your ID and I was like �what? I�m 18 and he was like yeah but you look very young and he star recording me without me to know and he record my face and everything and I tell him then I�mma call my mom so you can talk to her and he was It doesn�t matter what you mom say and I was like I need to get home and he was like I don�t care get out my car his name is Alexander he has a Honda Civic the number is  FJA8166",2020-12-18 14:40:07394"Fees","https://itunes.apple.com/us/reviews/id1078481064","jacket.theif.coins","3.434.10005","1","So I recently took a ride and some driver couldn�t complete the ride cuz it was too far for him. He wanted me to camel the ride but it would charge me extra money to pay him for doing nothing. The reasoning for the fee was �pay him for the time he wasted.� He wasted my time. I shouldn�t have to pay some guy who didn�t complete the services I would�ve payed him for. This is a feature that Lyft does way better. They�ll let the driver cancel if they need too or let the rider cancel without any fees because you shouldn�t pay for a service you didn�t receive.",2020-12-18 12:43:17395"Can not add multiple stops","https://itunes.apple.com/us/reviews/id33030","urdeception","3.434.10005","3","I�ve never had to request an Uber for multiple stops before so this might be a recent bug, but who knows. i had to be dropped off at my first destination because my driver said he couldn�t drive me further without the multiple destinations being added. i was left in the snow, for about 30 minutes (thankfully it wasn�t too cold). i don�t believe this was the drivers fault. he couldn�t have been more apologetic. later that evening i had the same issue with multiple destinations not being able to be added. might try Lyft instead to see if this is an option without issue",2020-12-18 03:20:21396"Horrible..","https://itunes.apple.com/us/reviews/id1075078779","snapchatlicksbutthole","3.434.10005","1","This app is absolutely awful. It locked my credit card when I needed a ride the most. I had to stand out in the cold for hours waiting for my friend to end up giving me a ride. I even tried getting a gift card and then every driver would cancel on me. I thought I�d try and use the $70 balance to get some food from Uber eats and it freezes every single time I get to checkout. This app is horrible and it�s customer service is even worse. I wouldn�t even want to rate this 1 star. Disappointed.",2020-12-17 21:50:07397"ride today","https://itunes.apple.com/us/reviews/id372021505","Stoniiart","3.434.10005","5","driver was dead on with arrival time.  I had forgotten my mask so he allowed me to select one from his supply.   Was a very398safe driver.  Was interested in the election and the virus.399Very pleasant to talk to",2020-12-17 21:11:05400"Nope.","https://itunes.apple.com/us/reviews/id1105419099","Melian726","3.434.10005","1","Absolutely not & never again. This app won�t accept my card, and one day my Venmo will work and the next it won�t. Unreliable. You guys need to get things right. I am really dissatisfied and I will not use this trash company again. 401 402Update: Oh what do ya know, Lyft works. And it�s reliable. And my rides pick me up much quicker. EVERYONE- leave Uber in the past this crap is being ran by some degenerates.",2020-12-17 20:43:18403"TECH ERROR POSED RISK","https://itunes.apple.com/us/reviews/id296303038","Aliece1414","3.434.10005","1","Upon creating an account, I attempted to add a payment method; which failed consistently/was unable to process despite any card, bank account, or device used. I was STRANDED as I could not pay for a ride despite having money readily available- it continuously said unable to process.  I was forced to call for help from a friend who ordered one for me on their account. HOWEVER- when even attempting to reach customer service/Uber Help once I reached my safe location, no one answered (or has yet to answer) through the help service, the email, or the customer service Uber hotline AT ALL. Uber is dangerous and I made it clear (to the customer service agent that never answered in Uber Help) that I was taking my service to Lyft. If you are nervous about using Uber; save yourself time and go elsewhere without putting yourself at risk (especially if you need a ride when intoxicated). Additionally, I wanted to mention that I am a 20 year old woman (a fact that poses initial risk within itself).",2020-12-17 20:33:17404"Terrible customer service","https://itunes.apple.com/us/reviews/id224938671","Chino9788","3.434.10005","1","I spend almost $10k/year with Uber. Literally take it everywhere. When I have an issue it can�t even be addressed because these agents on computer give the same generic answers, word for word. I have now explained my issue at least 20 times for me to be told I�m getting priority support, they then give me another generic response and end the case. NEVER ONCE ADDRESSING MY ACTUAL ISSUE. just go use Lyft at least they don�t try to charge you 3x the price",2020-12-17 19:00:37405"Give drivers rights","https://itunes.apple.com/us/reviews/id190197161","John C.P.","3.434.10005","1","Shameful political lies and manipulation from uber and other deleting this",2020-12-17 17:27:32406"Highway robbery","https://itunes.apple.com/us/reviews/id239777330","King of draw something","3.434.10005","1","Lastnight I paid $40 for a Uber to the airport 2 hours before my plane left Uber canceled ride on me and then second Uber drove so slow I missed my plane but don�t worry guess what I had another Uber cancel my ride back to my house and then a fourth Uber was doing 20 over the speed limit the whole way home for another $40 not including my plane ticket Uber has taken it�s sticky fingers and bled me dry I would not recommend this app to anyone and if you absolutely need a taxi use LYFT instead",2020-12-17 16:34:47407"Fix this","https://itunes.apple.com/us/reviews/id313630178","Dario36514","3.434.10005","1","I should not be waiting 5 days for my money that you charged twice and hold one transaction and process the other left me hungry with no money till payday fix this",2020-12-17 11:10:44408"Ride Accepting","https://itunes.apple.com/us/reviews/id377915818","Spider runner","3.434.10005","3","Can uber fix when if driver accepted a request they can�t cancel it, really annoying wasting almost a hour trying to find someone else cause I thought I had a ride coming.",2020-12-17 03:59:31409"Give me back my money","https://itunes.apple.com/us/reviews/id501477656","slbern","3.434.10005","1","Washington DC, waiting outside a closed restaurant, freezing rain, app shows driver is 6 minutes away, 6 minutes goes by and driver hasn�t moved. Tried to call the driver, no answer, Uber charges me a cancellation fee.  Takes me 30 minutes to figure out how to complain.  Uber keeps my money as a credit for future trips.  Uber has horrible customer service and holding my money hostage.  Looks like it�s back to Taxis for good.",2020-12-17 03:20:20410"So many GPS issues and picky drivers","https://itunes.apple.com/us/reviews/id273541271","Yasmine04killer","3.434.10005","3","I�m not sure if it�s just where I live and I live in Los Angeles a very populated city but these drivers are getting more and more picky and I understand because they�re not getting a fee from smaller rides, but something is something , if I wanna go say at least 5 miles away from my house it takes forever for a ride to come!!!! as well as the GPS is a complete utter mess , they have them going the longest route ever when there�s so many other simpler routes, as well as I noticed when I�m waiting for an Uber there�s so many drivers around but they don�t want to get me either because it�s a short ride or they simply just sit there and waste my time.",2020-12-16 22:26:24411"they stole 100 dollars from me","https://itunes.apple.com/us/reviews/id1193364130","the jotos","3.434.10005","1","100 D�lares en mi aplicaci�n y me pusieron un monto desconocido y ahora no quieren devolverlos",2020-12-16 21:16:06412"Bad notifications","https://itunes.apple.com/us/reviews/id287617532","SBiTunes805","3.434.10005","1","I can't turn off the notifications for Uber Eats promotions which come in at least once a week. Give me the option to opt out!",2020-12-16 20:06:35413"Thank you","https://itunes.apple.com/us/reviews/id390009665","jimhjkggu","3.434.10005","5","Thank you to have created that app and put all The efforts and creativity to it",2020-12-16 19:57:41414"Sleeping Drivers","https://itunes.apple.com/us/reviews/id797682542","zhe.wnh","3.434.10005","1","It is a 30 minute commute from my household to my worksite. I tend to use uber because I can get there on time. Unfortunately, I've witnessed not 1 - not 2 but atleast 5 different uber drivers half asleep on the wheel and swerving while driving. This is unacceptable. Please UPDATE DRIVER GUIDELINES !!!!!!",2020-12-16 19:10:06415"Charged with out authorization","https://itunes.apple.com/us/reviews/id455907524","slikrik91","3.434.10005","1","Charged me 24.99 for an Uber pass that I never bought and I can�t get a hold of anyone to get the charges refunded. I have now been charged a second time for this Uber pass that I never ordered or signed up for and of course they make it pretty much impossible to actually get ahold of anyone. Do not trust this company or app. I will never use them again. I have deleted all forms of payment from my app in attempts to stop this since there doesn�t seem to be any way for me to get my money back or actually get in contact with this company.",2020-12-16 12:25:39416"Probably the worst customer service experience I�ve ever had","https://itunes.apple.com/us/reviews/id700531314","Johnnykhong","3.434.10005","1","I�ve been getting charged $10 a month from uber for some pass I�ve never purchased and when I try to reach out and call customer service they told me to go on the app and of course I do. They take forever to respond or once they respond quickly they keep on switching people and telling me to do this and that to cancel the pass even though I�ve clearly told 10 people the same thing and even sent screenshots like I don�t understand what to do anymore",2020-12-16 08:30:40417"A terrible company","https://itunes.apple.com/us/reviews/id1239031693","Dr malka","3.434.10005","1","Worst customer service. Complicated app breach of privacy whoever bought them mafw a mistake 418They are more expensive then others . Ans rude 419 420Stay away !",2020-12-16 03:50:25421"Best ride sharing APP!","https://itunes.apple.com/us/reviews/id121117352","Vickdra","3.434.10005","5","I�ve had the great experience/pleasure of using UBER now for 2 years and it never failed to be reliable, consistent and accountable in regards to my ultimate satisfaction.  However, since the pandemic which ultimately triggered in March for the U.S. the pool option on UBER  was no longer available- this was due to the social distancing regulations that were put into place.  With that said the pool was way more efficient for me and many other users, as I surveyed customers trips (mainly because it was way less to travel with someone) rather then call an UBER X and ride alone. 422As a very big customer I feel if we don�t bring this pool back anytime soon customers are going to shift to cheaper , more affordable prices.  UBER will certainly maintain status if it prices stay at a descent price for customers.  Happy customers make great companies. THANKS UBER for your commitment. 423 424Best regards, Vic DiBenedetto",2020-12-15 19:35:11425"Fix the map.","https://itunes.apple.com/us/reviews/id71018170","Phils fan","3.434.10005","5","Map issue!!!! Do ur job.",2020-12-15 19:07:58426"So bad","https://itunes.apple.com/us/reviews/id378276578","ajmiq8","3.434.10005","1","I swear it�s the worst when it�s come to Uber eat",2020-12-15 18:06:31427"Service Slipping","https://itunes.apple.com/us/reviews/id145184839","BeeNBee1986","3.434.10005","3","I used to love Uber, now it�s never simple. It takes 3+ mins to even connect me to a driver every time and when I do finally get a driver EVERY time there is a significant price increase. I was riding from Long Beach to LAX and the price went from $30 to $90 when they connected me.",2020-12-15 12:21:29428"Uber is criminal componey, this componey abused driver, Uber is be gready get 90 % driver money.","https://itunes.apple.com/us/reviews/id947317557","awubgionsdw","3.434.10005","1","Do not use Uber technology",2020-12-15 06:17:22429"Double charged me for an order","https://itunes.apple.com/us/reviews/id124963835","-:deka:-","3.434.10005","1","Two of the same orders was added by accident. The restaurant tried to remove the order but couldn't. We both tried reaching uber eats and the restaurant ended up not charging me for the order and told me to put in a claim with uber (which i did).430 431Months later, Uber charges me and their customer service was very short and didn�t look into the issue as in depth as they should.  I�ve been using Uber for years and this is the last straw.432 433Will be supporting BAM instead. Another customer lost.",2020-12-15 04:02:20434"Rampant fraud is allowed by Uber","https://itunes.apple.com/us/reviews/id802816518","ThisAppSucks6969","3.434.10005","1","Rampant fraud is allowed by Uber, they�ll allow it to occur so long as it doesn�t affect their bottom line. Repeatedly tried to reach out to Uber to resolve the issue and they ignored it.",2020-12-14 17:05:44435"Service","https://itunes.apple.com/us/reviews/id776389898","alejandroooooooooo","3.434.10005","5","I live in North Dakota, I need to buy stuff from people in Miami , and deliver those stuff in another address in Miami, the question will be, do you offer that kind of service? If so, could you please let me know how?",2020-12-14 16:09:04436"Overcharged & not reimbursed.","https://itunes.apple.com/us/reviews/id1006009982","Ashenfly","3.434.10005","1","I have used uber for years and am aware of surcharges. I wasn�t given any warning they�d charge me double, then they refunded 1/4th of the trip. Stealing your customers money isn�t a good look.",2020-12-14 15:27:29437"Uber rating","https://itunes.apple.com/us/reviews/id560594735","sonu1234568798","3.434.10005","1","Worst business ever.",2020-12-14 15:00:53438"Ridiculous","https://itunes.apple.com/us/reviews/id1101778773","Knicquanesia","3.434.10005","2","Now I have to contact customer support if I want to make any changes to my account? LOL it�s getting to the point where I just wanna walk. Uber and Lyft are starting to be pathetic. And y�all only reply to the good reviews which says a lot.",2020-12-14 12:41:29439"Scam auto upgrade","https://itunes.apple.com/us/reviews/id223530310","Sunnyfrog11","3.434.10005","1","What a scam. You sign up and they automatically upgrade you to Pass which cost $24.99. They auto charge you one month later.  You are automatically signed up for auto renew every month.  440I disputed this and they won�t refund. Only credit to my account on the app. Not acceptable. What a scam. 441I only used it when my car broke. Will never use again. 442Also, can�t turn off autopay and they don�t help when contacting customer service.",2020-12-14 05:14:39443"Uber services","https://itunes.apple.com/us/reviews/id485580117","Svetlow","3.434.10005","1","Ride never came....and it was raining; I was trying to get a ride home.",2020-12-14 04:49:47444"Incorrect �Update Payment� Notifications","https://itunes.apple.com/us/reviews/id43488320","gabie203","3.434.10005","1","The app keeps telling me to update my payment method - my credit card, saying that it is �about to expire.� However, my credit card doesn�t expire until 2024.445 446Can you please fix this? You guys are emailing me, sending notifications, etc, but you aren�t even correct about it. 447 448I already don�t want to support you because of Prop 22, but can you at least have a working app...?",2020-12-14 01:57:22449"Rateros","https://itunes.apple.com/us/reviews/id1183888236","mtb191350","3.434.10005","1","Son rateros s�lo quieren dar los viajes a la hora que ellos quieren y si los haces a la mera hora te suben el precio 200",2020-12-13 12:46:18450"Their is a new scam","https://itunes.apple.com/us/reviews/id813505517","uberisnotsafe1234","3.434.10005","1","They can accept a car, wait till they get there say you did something to the car and leave and the driver will get a cancellation fee!!!",2020-12-13 06:59:12451"Uber issues","https://itunes.apple.com/us/reviews/id252058382","mark96732","3.434.10005","2","I sold my car, live in DC, and use Uber a lot. 452Also while traveling. 453Usually things work out well, but wanted to give some feedback to the company. Not sure how to otherwise. 454I�m having frequent issues with the driver �arriving � but not where I am. Perhaps 100 yards down the street. But not at the specified address. Happened last night in Park City, and again today at Dulles airport. App said I should wait at �3F�, but driver called me from some random nearby parking lot. 455The worst was this morning, I had arranged, the night before, for a 7:00 am pick up at my hotel. Come 7 am, no Uber, and none seemed to be available. Ended up having to pay $135 to get a limo to the airport. Please, as I have learned, don�t assume you can expect them to show up even though you have pre-ordered a ride. They need to be more up front about these things, and I blame the app, and not necessarily the driver, hence my writing this review on the Apple App Store.",2020-12-13 01:18:02456"Don�t buy in app gift cards","https://itunes.apple.com/us/reviews/id1077444875","p89liz","3.434.10005","2","If you buy an in app gift card you�ll be charged and never receive it, if you do receive it it won�t work and if you accidentally delete the message or email they won�t resend",2020-12-12 21:35:31457"I�m late all the time","https://itunes.apple.com/us/reviews/id448038903","Lina<U+0001F61C><U+0001F61C>","3.434.10005","1","You guys take forever finding me a ride when I schedule well in advance and I need to get to work and I am ALWAYS late no matter if I schedule it an hour ahead or 30 min ahead. But you guys get me there which is what matters. I just don�t find it reliable and fast you claim it. Your uber eats is awesome though:)458Also, your drivers are far away all the time and I wait longer than what the app says because YOUR DRIVERS ARENT MOVING!!!",2020-12-12 20:03:18459"Trash","https://itunes.apple.com/us/reviews/id325881946","beefythepope","3.434.10005","1","Uber is garbage every time I request a ride they want to take mad long made me late to work over 20x drivers always cancel when they say they will be there In 10 mins they will actually be there in 20  terrible drivers after today I�m done with Uber",2020-12-12 18:53:35460"Uber pass","https://itunes.apple.com/us/reviews/id407295870","ay12121212121212","3.434.10005","1","Be careful!!! Uber will charge your card for a monthly subscription of $24.99, never notify you, and refuse to issue a refund when you discover you�ve been charged for this on a monthly basis! If 0 stars was an option that�s what they�d be getting. I�ll ride LYFT from now on",2020-12-12 12:51:12461"Worst services on the market.","https://itunes.apple.com/us/reviews/id218367234","Michael Miosi","3.434.10005","1","Plain and simple, never get an Uber when a Lyft is possible. Uber is worse in every way from top to bottom and their services are as far from customer friendly as humanly possible. Worthless company.",2020-12-12 08:51:48462"It�s okay","https://itunes.apple.com/us/reviews/id817143121","no names to pick so oh well","3.434.10005","1","Better than doordash ever since I switched I never had missing orders. But then I don�t like how they make multiple stops now. When I receive my food it�s cold.",2020-12-12 01:49:17463"Cancellation Policy","https://itunes.apple.com/us/reviews/id314737911","UFCCommentor","3.434.10005","2","Multiple times I�ve called an Uber and the wait time for one was unreasonably long because the driver was 5-10 minutes away from dropping off their current passengers. Under the current cancellation policy I will be charged to cancel the uber because it is �already on the way�, but it is still dropping off a totally separate group at a totally separate location. I understand why there are cancellation fees, but there should not be a cancellation fee when the driver is with another rider.",2020-12-12 01:08:46464"Toman el Dinero de tu cuenta sin autorizaci�n","https://itunes.apple.com/us/reviews/id403516013","Danielcastroi","3.434.10005","1","Toman el dinero de tu cuenta, por una supuesta retenci�n de autorizaci�n. Cobran tu viaje y cobran el mismo valor nuevamente. NO LOS RECOMIENDO.",2020-12-12 00:47:11465"Dark, Greedy Interface Patterns","https://itunes.apple.com/us/reviews/id1159789213","jmgtscc77134","3.434.10005","1","The interface for ordering food within this application is overly rigid and forces the user into inconvenient situations when you need to edit an order.466 I was placing an order for delivery with my girlfriend (on her phone) and was at a different address than the last place we had ordered food from. Uber auto filled the address with the most recent and then, when I confirmed my order, gave me a two second timer to cancel with a warning saying �it looks like you�re not located near this delivery address�. I missed the cancel window (of literally two or three seconds) and then the app finalized the order and when I went to change the address, it would not allow me. When I went to cancel and reorder with the proper address, it said the fee would be $50 ( total cost of food minus fees). Mind you this is all within a minute of me placing the order, not 10 minutes after. 467What is this garbage? I know from ordering pickup through Uber (where Uber doesn�t collect fees) that I have to click TWO confirmation modals to confirm that I want pickup over delivery. Why then, when someone is clearly not near their selected delivery location, does Uber auto-confirm the order and then prevent any changes to the delivery address? This is clearly a tactic used to force users to keep their orders even when a mistake was made. How about adding a simple form to the application to change the order address? I�m a software developer and know that this was a decision made by a product team that chose higher revenue over customer satisfaction. That is a long term recipe for failure and loss of customer loyalty. I�m deleting this application. Good riddance",2020-12-12 00:46:09468"Uber keep charging people for rides canceled by there driver!","https://itunes.apple.com/us/reviews/id947596118","kerry 543","3.434.10005","1","I complained to Uber that there driver had me standing outside my house after which time they did not no where they were going. They she canceled the ride. I get charged for it they gonna tell me it�s for the persons time. I disputed it through PayPal they returned my money then they gonna put on my account that I owe $5.44 free money they want to give to they driver. I take Uber everywhere in a short time I became a gold member an moving to the next level. Because I refused to pay for service I did not get my account was stripped. After she canceled one of there same driver picked me up at the same location.",2020-12-12 00:19:51469"I Voted No on 22","https://itunes.apple.com/us/reviews/id9866078","shootdraxxus","3.434.10005","1","You have no customer service. Tried to use a voucher for a ride and the app won�t accept it. Can�t call anyone for help because you don�t care about helping anyone. Just as long as you make money off the backs of people you don�t support.",2020-12-11 23:35:02470"Updates","https://itunes.apple.com/us/reviews/id104129054","Feedback one","3.434.10005","4","Why are the updates sooo bloated now? Well over 200 Mb every time now (now it's up to 300). Lyft is at least not putting out so large of updates. And like Microsoft, just because you can make things bigger doesn't necessarily make them better. Please make the updates under 100 Mb again. Other than that, love the company!",2020-12-11 23:26:39471"Hate this app","https://itunes.apple.com/us/reviews/id1213371404","<U+0001D42B><U+0001D41A><U+0001D432><U+0001D41A>","3.434.10005","1","I hate this app it canceled my ride and ain�t even give me my money back yall scammers",2020-12-11 22:31:49472"�Hold everyone accountable�?","https://itunes.apple.com/us/reviews/id965090068","qazwfjejbdbd","3.434.10005","1","Are you for real?  I can�t believe a business in the US has become so politicized that it threatens to disallow people from using its services and also encourages users to help you fire people who actually want to work for you.473 474Good luck going out of business. You�ve definitely lost mine.",2020-12-11 19:04:27475"Problems with Bikes","https://itunes.apple.com/us/reviews/id117650040","itsDaltonJamesM","3.434.10005","2","With the update the option to rent bikes is not working. Consistently getting a �sorry� message and no bikes appearing on the app",2020-12-11 18:03:59476"Trash","https://itunes.apple.com/us/reviews/id1194310751","2jaytoolate","3.434.10005","1","No matter what the app does what it wants to do and does NOT cooperate. 0/10",2020-12-11 17:50:50477"NO mandatory face mask","https://itunes.apple.com/us/reviews/id867201491","yfhing dy","3.434.10005","1","I don't like your mandatory face mask.",2020-12-11 17:44:28478"Unsure about Uber","https://itunes.apple.com/us/reviews/id1237621905","Chixbchdiva","3.434.10005","2","I amen unable to drive due today fractured leg.479Called Uber to take me to a Doctor�s office for an appointment.480It was a to-way trip with Uber but with different drivers.481The first driver charged me less than the second driver by $4.00.482I don�t understand that since it was the EXACT same distance.483I can�t seem to get an answer from Uber.  But it really �ticked� me off!",2020-12-11 17:38:14484"Tip for Driver","https://itunes.apple.com/us/reviews/id273096856","MvB sad","3.434.10005","1","Tip for driver does not work, how bad is that for the driver! Not the first time I�ve had this problem.",2020-12-11 11:03:45485"Charging without permission","https://itunes.apple.com/us/reviews/id401650547","Poker fan444446657opyt231524","3.434.10005","1","I happened to check my checking account today and saw that I had a charge from Uber. Hadn�t used Uber in a few months, so naturally I was confused.  Looked up the charge name and it is something called Uber Pass.  Low and behold they charge you $9.99 a month without notification or approval.  Who knows how long they�ve been ripping me/others off. Strictly Lyft from now on.",2020-12-11 09:28:59486"Love it but has been messing up","https://itunes.apple.com/us/reviews/id1237431234","drjcnfjfjfv","3.434.10005","3","I been using Uber for a short time now and love it because it�s affordable but sometimes it tells me that my payment option won�t work even though I bought a Uber gift card",2020-12-11 04:01:56487"Getting over your skis uber","https://itunes.apple.com/us/reviews/id181595614","Bonny rocks","3.434.10005","1","Getting way too complicated - easy to use was a cornerstone now it�s broken",2020-12-10 23:35:24488"Customer Service","https://itunes.apple.com/us/reviews/id193152813","Tuckvej","3.434.10005","1","When dealing with anything customer service related you will not get any support. Period.",2020-12-10 22:59:00489"Not good","https://itunes.apple.com/us/reviews/id1169770805","kova123809","3.434.10005","1","Can do better",2020-12-10 22:44:49490"Share ride feature","https://itunes.apple.com/us/reviews/id218391142","egw279","3.434.10005","1","Are you going to fix the share ride feature ASAP or keep putting us at risk?  It�s not working",2020-12-10 20:57:36491"Uber takes advantage of loyal users","https://itunes.apple.com/us/reviews/id168868378","eksteer","3.434.10005","1","I have been a loyal customer with a 4.88 rating and have always said good things about them. I have not used Uber since the pandemic started and I noticed I was being charged for Uber pass without being signed up for it. Once I noticed I asked them to refund my money back to my credit card which they did for one of the two charges. They decided to give me a credit on my account which is not what I asked for. When I started telling people about this they had the same thing happen. I will never use them again because of this. They take advantage of loyal users.",2020-12-10 18:36:49492"Bad","https://itunes.apple.com/us/reviews/id19321581","Julio809","3.433.10004","2","What happened to not being charged if you canceled your requested trip? Uber has also gotten pricey. Remember UBER ain�t the only choice out there. I always tip my drivers, money ain�t the issue but really?",2020-12-10 13:34:50493"No details of the driver","https://itunes.apple.com/us/reviews/id656377442","rjajdndma","3.434.10005","1","I was waiting for my driver. He did not move from his destination for a long time then canceled on me, he also put a charge on me. There is no such thing is customer support on Uber. No contact number no email address. They only have a few questions which are not valid. When I wanted to report this problem? It did not even provide me the information on this driver that I could report the problem they literally showed no detail of him! So I can�t even click on anything to take action. These guys really don�t care.",2020-12-10 09:45:42494"Issue with app","https://itunes.apple.com/us/reviews/id861294749","omgprgirl","3.434.10005","2","I love uber but at the moment i need it urgently and i can�t use its services because anytime i delete the previous card or add in a new its gives me an unexpected error has occurred message even after i have updates the app",2020-12-09 21:50:23495"Not safe","https://itunes.apple.com/us/reviews/id908446642","Allison Eady","3.434.10005","1","Almost got kidnapped",2020-12-09 21:25:36496"Porqu� no funciona?","https://itunes.apple.com/us/reviews/id1161454058","gab117ak","3.434.10005","2","porqu� no funciona?",2020-12-09 21:10:20497"This out so upsetting","https://itunes.apple.com/us/reviews/id1195448527","tlachily","3.434.10005","1","I don�t understand why don�t allow me to sing up",2020-12-09 12:45:17498"Poor customer service","https://itunes.apple.com/us/reviews/id16335434","megjansen","3.434.10005","1","I�m having an issue with a trip and I would like to call or chat with customer service. There is no way for me to do this, and I cannot resolve my issue using their �help� section. I�m extremely frustrated with this app.",2020-12-08 23:50:14499"Fix the Uber Cash","https://itunes.apple.com/us/reviews/id601648753","Jackie chips","3.434.10005","1","Fix the Uber Cash.",2020-12-08 21:09:55500"Slow","https://itunes.apple.com/us/reviews/id1011962665","uturn--3","3.434.10005","3","Uber always have a  slow drivers Yu can set a time and they still late that�s why lyft the best",2020-12-08 11:52:17501"Don�t remember thier names-concussion","https://itunes.apple.com/us/reviews/id418404471","connie on Kahana","3.434.10005","5","Very nice and respectful and helped me to figure out how to get there. Sounds simple but when you have a concussion it�s very hard to remember where you�re going and each driver was so kind!",2020-12-08 11:18:09502"Not trustworthy","https://itunes.apple.com/us/reviews/id879782652","Gma Ryan","3.434.10005","1","My card on file was used in San Francisco. Never been there. Reported fraud. I will never use Uber again",2020-12-08 05:38:53503"Ja foi bom","https://itunes.apple.com/us/reviews/id151577658","Guidantas","3.434.10005","1","O aplicativo est� cada dia pior. Demorando pra encontrar motoristas, quando encontra, o motorista est� longe ou no sentido contr�rio.504Tenho passado por experi�ncias horr�veis, esse � o problema da falta de concorr�ncia.",2020-12-08 04:32:58505"bad","https://itunes.apple.com/us/reviews/id689880334",".i. andrea","3.434.10005","1","i had my rides canceled back to back. they then still charged my account for a cancellation fee. i tried to get my money back but they only gave me money on the app but i want my money back on my card. i also wasn�t able to get in touch with any help from uber. terrible",2020-12-08 01:01:42506"Awesome","https://itunes.apple.com/us/reviews/id1114646214","kehajakf","3.434.10005","5","App Store. People looking to download the app.507 After years of using the service Uber I must say they never let me down. I currently hold a 4.97 rating and my drivers really represent that. Holding each other to a certain standard when driving is important. As well as mutual respect. With uber being such a simple app to navigate really anyone can use it. It offers the change to also make the right choice. aAfter a night of drinking with buddies you can get a safe, reliable ride home using this app. This is the first time something like this has been available. OF course we have taxi service but it is not the same. Drivers often offer free water and phone charger upon arrival. After being out, charging your phone is a real treat due to it generally being dead. Not only do they have regular rides you can select different vehicle options at different price points. If you need a car for a larger party you can select that when placing your pickup location. For example you're spending the day snowboarding. On the app you can request a car with a ski rack to store your gear for a warm ride back to your lodge. Another advantage to it is you see the price of the ride before it's placed so it's not a surprise. All together I really enjoy this app as a safe way to travel and a reliable way as well. I would strongly recommend it and therefore I give it a 5 star rating.",2020-12-07 22:43:06508"Useless app that is inaccurate","https://itunes.apple.com/us/reviews/id888777449","nathangeorgee","3.433.10004","1","Save your time and money for Lyft- better service and drivers. Uber relies on sketchy practices",2020-12-07 18:06:18509"Loving the new app, but not the customer support","https://itunes.apple.com/us/reviews/id37883266","HepCatStereo","3.433.10004","5","Love the new interface and Uber for Business tied directly to my companies expenses.  Great job!510 511Unfortunately, the inability to actually contact Uber directly and being forced to look through a list of glorified FAQs is not good customer support. If your issue is not in the predefined list you�re basically out of luck since their no one you can contact for help unless you�re a driver.",2020-12-07 17:40:15512"The worst customer service!!!!!!","https://itunes.apple.com/us/reviews/id513770044","Awaawdaad","3.433.10004","1","See my review in Uber eats. I will not be using their ride sharing service either. F� this company",2020-12-07 17:23:39513"DO NOT GET","https://itunes.apple.com/us/reviews/id1129182626","didhcyduevc","3.433.10004","1","I used the app to get home but it was taking like 20 mins to find a driver so I didn�t even have a ride no one was on their way to me. I canceled the �ride� but THEY STILL TOOK THE MONEY FROM ME AS IF THEY GAVE ME A DRIVER!! THEY WERE STILL LOOKING FOR A DRIVER!!",2020-12-07 16:46:50514"Will","https://itunes.apple.com/us/reviews/id1108338482","LoveAlways April","3.433.10004","1","Won't let me add my cash app card to my ubet account",2020-12-07 13:35:04515"Poor support","https://itunes.apple.com/us/reviews/id87362271","Pouya Golestaneh","3.433.10004","1","Never get the food I ordered by app and there is no option to contact support by phone also app and website is very hard to find or part of them not work.!",2020-12-06 22:10:42516"Going to Lyft after this","https://itunes.apple.com/us/reviews/id957061409","397saibot","3.433.10004","1","Literally 2 canceled rides back to back never dealt with such unprofessionalism in a long time. I actually laughed till I cried as I watched not 1 BUT 2 of my drivers drive AWAY from my location and claimed to be lost, Never again",2020-12-06 05:47:25517"<U+062A><U+0637><U+0628><U+064A><U+0642> <U+064A><U+0633><U+0631><U+0642> <U+0639><U+0645><U+0644><U+0627><U+0624><U+0647> <U+0628><U+062F><U+0648><U+0646> <U+0648><U+062C><U+0647> <U+062D><U+0642>!","https://itunes.apple.com/us/reviews/id351908734","Fatima2222","3.433.10004","1","<U+062A><U+062C><U+0627><U+0631><U+0628><U+064A> <U+0645><U+0639><U+0627><U+0647> <U+062C><U+062F><U+0627><U+064B> <U+0633><U+064A><U+0626><U+0629> <U+0645><U+0631><U+062A><U+064A><U+0646> <U+064A><U+062A><U+0645> <U+0625><U+0644><U+063A><U+0627><U+0621> <U+0627><U+0644><U+0631><U+062D><U+0644><U+0629> <U+0642><U+0628><U+0644> <U+0627><U+0646><U+0637><U+0644><U+0627><U+0642> <U+0627><U+0644><U+0633><U+0627><U+0626><U+0642> <U+0648><U+0645><U+0639> <U+0630><U+0644><U+0643> <U+064A><U+062A><U+0645> <U+0633><U+062D><U+0628> <U+0627><U+0644><U+0631><U+0633><U+0648><U+0645> <U+0643><U+0627><U+0645><U+0644><U+0629> <U+0631><U+063A><U+0645> <U+0627><U+0646><U+0647> <U+0627><U+0630><U+0627> <U+062A><U+0645> <U+0627><U+0644><U+0631><U+062C><U+0648><U+0639> <U+0644><U+062C><U+062F><U+0648><U+0644> <U+0627><U+0644><U+0631><U+062D><U+0644><U+0627><U+062A> <U+0645><U+0633><U+062C><U+0644> <U+0623><U+0646> <U+0627><U+0644><U+0631><U+062D><U+0644><U+0629> <U+0642><U+062F> <U+0627><U+0644><U+063A><U+064A><U+062A> <U+0648><U+0631><U+0633><U+0648><U+0645><U+0647><U+0627> <U+0635><U+0641><U+0631>!!! <U+0648><U+0639><U+0646><U+062F> <U+0645><U+062E><U+0627><U+0637><U+0628><U+0629> <U+062E><U+062F><U+0645><U+0629> <U+0627><U+0644><U+0639><U+0645><U+0644><U+0627><U+0621> <U+0643><U+0627><U+0646> <U+0631><U+062F><U+0647><U+0645> <U+0623><U+0646> <U+0627><U+0644><U+0645><U+0628><U+0644><U+063A> <U+0642><U+062F> <U+062A><U+0645> <U+0627><U+0639><U+0627><U+062F><U+062A><U+0647> <U+0631><U+063A><U+0645> <U+0627><U+0646><U+0647> <U+0644><U+0645> <U+064A><U+062D><U+0635><U+0644> <U+0630><U+0644><U+0643>!!!518<U+0648><U+0627><U+0644><U+0645><U+0631><U+0647> <U+0627><U+0644><U+0623><U+062E><U+064A><U+0631> <U+062A><U+0645> <U+0625><U+0644><U+063A><U+0627><U+0621> <U+0627><U+0644><U+0631><U+062D><U+0644><U+0629> <U+0645><U+0646> <U+0642><U+0628><U+0644> <U+0627><U+0644><U+0643><U+0627><U+0628><U+062A><U+0646> <U+0648><U+0623><U+064A><U+0636><U+0627> <U+062A><U+0645> <U+0633><U+062D><U+0628> <U+0645><U+0628><U+0644><U+063A> <U+0627><U+0644><U+0631><U+062D><U+0644><U+0629> <U+0643><U+0627><U+0645><U+0644><U+0629>!! <U+0648><U+0644><U+0645> <U+064A><U+062A><U+0645> <U+0627><U+0633><U+062A><U+0639><U+0627><U+062F><U+0629> <U+0625><U+0644><U+0627> <U+0646><U+0635><U+0641> <U+0627><U+0644><U+0645><U+0628><U+0644><U+063A>!!519<U+062A><U+0637><U+0628><U+064A><U+0642> <U+062D><U+0631><U+0627><U+0645><U+064A> <U+0648><U+062E><U+062F><U+0645><U+0629> <U+0639><U+0645><U+0644><U+0627><U+0621> <U+062C><U+062F><U+0627> <U+0633><U+064A><U+0626><U+0629>!!!",2020-12-06 05:44:21520"Uber is not enforcing social distancing","https://itunes.apple.com/us/reviews/id86506002","Poingly","3.433.10004","1","Uber does not seem to care about its drivers socially distancing during this time of pandemic. This is a real problem. Maybe they are too rushed because of Uber�s policies? I don�t know, but with how they pick up food is not compliant with food social distancing practices.",2020-12-05 20:35:08521"Uber","https://itunes.apple.com/us/reviews/id199934985","Fenbit11","3.433.10004","1","This app is crap",2020-12-05 19:47:27522"Not good if you are legally blind","https://itunes.apple.com/us/reviews/id208985204","Cln83","3.433.10004","1","I have had several issues with Uber because of my eye sight.  This app is very difficult to see and impossible to find the new Uber pet feature.  I have had drivers cancel on me because I could not find their car.  My final straw was today when I tried taking my dog to the groomer but the driver would not take me and instead of canceling they just kept sending me more drivers until I would pay $5 to cancel.  I feel discriminated against and no one cares.  I am done with Uber.",2020-12-05 16:54:18523"I�m sick of Uber","https://itunes.apple.com/us/reviews/id756894229","Zyzy18","3.433.10004","1","At first Uber was okay but than things started happening like the drivers having extra people in the car or almost getting into accident more then once with different drivers but recently I�ve been so feed up because their gps take them a long way or something happened on there in and they just take extra money from out my bank like one time a Uber driver got lost so I had to pay for that extra time why idk and just recently as in last night I had to pay for the extra because my ride hade to go a longer way because it was a accident and the police had the regular way blocked off how is that my fault and mind y�all they take the money without asking me so that�s really stealing and I�m sick of it they can�t connect me to head charge so I�m done using Uber",2020-12-05 12:19:36524"Uber is garbage","https://itunes.apple.com/us/reviews/id463937692","canceluber2020","3.433.10004","1","Uber wouldn�t pick me up. Every driver kept cancelling and they�re garbage. #canceluber2020 !",2020-12-05 08:52:02525"What a joke","https://itunes.apple.com/us/reviews/id293361156","Nedmac32","3.433.10004","1","If you want a ride, I suggest Lyft or your neighbor over Uber. Uber is the most unreliable app in the country. I can never get a ride. They claim to have drivers anywhere but I live in atlanta and can never get a ride. The worst app there is. You�re better off walking to the airport.",2020-12-05 05:02:27526"App is messed Up","https://itunes.apple.com/us/reviews/id796851858","ukinebo","3.433.10004","1","My app has been misbehaving and I have reinstalled several times already and even contacted the support several times but yet they can�t help me fix it. I am forced to open another Uber account and lose my gold membership as my rewards is now frozen in my original account. Not happy. I use Uber not less than 4 times a week and I am sad I can�t get any rewards.",2020-12-05 02:35:51527"Worthless garbage","https://itunes.apple.com/us/reviews/id743895563","awesdnhtgyuonbsjucngloow","3.433.10004","1","I�ve been burned by this app from the driving services to the food delivery that just doesn�t care enough to actually find your house but still marks your order as delivered anyways and so you got to go through the whole refund debacle and they don�t have a call center right now... of any kind? Garbage in comparison to Lyft and other resources such as Door Dash and Grub Hub",2020-12-05 02:01:59528"Wait times are ridiculous","https://itunes.apple.com/us/reviews/id1035747060","Nuggson","3.433.10004","1","This app no longer cares about riders. Had to wait 45-50 minutes for Uber to connect me to a driver all week never using this app again. Lyft has cheaper more consistent rides. Uber really has to check itself smh horrible service",2020-12-05 00:46:13529"Worst app ever drivers are very unprofessional","https://itunes.apple.com/us/reviews/id488957145","Piggy wiggly santanna","3.433.10004","1","If I could give it no stars I would twice i had a uber driver cancel my ride while i was in the car for no reason y�all need to get better drivers cause this is unacceptable especially if I�m spending my hard earned money with y�all as well<U+0001F621><U+0001F621><U+0001F621><U+0001F621>",2020-12-04 23:26:52530"Customer Support","https://itunes.apple.com/us/reviews/id262197218","Mannyac9","3.433.10004","1","The app and service it�s easy until you need customer support. I sent an email and I receive �you have contacted an email address that is not monitored and your request has not reached our support team.� 531So what�s the proper way in getting support?",2020-12-04 19:12:51532"Someone will be dead before you get an Uber.","https://itunes.apple.com/us/reviews/id227732001","Amaranth90","3.433.10004","1","Your policy is getting worse and worse! I�m so tired of it! Yesterday I ordered uber, waited 10min and the  driver just drove by without stopping and canceled the trip. I was supposed go see my friend who got into a huge car accident and now he is fighting for his life. I had to wait more time for another car and crying because I thought I�ll never see my friend again. Someone will really be dead sometimes before you get an Uber if your drivers will keep canceling rides upon your policy. 533Oh you know what? They gave me $7 for this issue. Wow. Thanks. 534From now on, I�m gonna rate every driver with one star until you change your policy. I don�t have a car and guess what? I use Uber 4-6 times almost every day. Let�s count it........535To be continued......",2020-12-04 17:59:53536"Least Reliable Ride Service","https://itunes.apple.com/us/reviews/id335368293","texas tech alumniiii","3.433.10004","1","The location tracking is by far the worst and to add on top of that if it messes up and you cancel your getting charged. Super frustrating when you need it the most!!!",2020-12-04 15:54:41537"F this new drivers bid for a price that�s 4x the recommended price in Cali.","https://itunes.apple.com/us/reviews/id151920230","mandym5252","3.433.10004","1","F u Uber",2020-12-04 06:57:10538"Trip tonight","https://itunes.apple.com/us/reviews/id1133576754","errttyyuuioooolkkjgfddsa13457","3.433.10004","2","How horrible you are Jesus was on his way he canceled we couldn�t call him we�ve missed our flight with Southwest airlines I have saved the information both on his statement saying he�d be here in three minutes him canceling on us right before we needed to leave and the flight we missed with Southwest airlines this will go on Better Business Bureau and we will no longer need you",2020-12-04 01:57:35539"A horrible company","https://itunes.apple.com/us/reviews/id44077668","izzydaman","3.433.10004","1","I think I understand why Uber drivers are not treating customers well. The CEOs of Uber are taking I think 30 to 35% of their payment, consequently there mistreating customers including lowering my rating as well.I think I�m going to start using a private car service instead of your cheap labor to the drivers rides. I�m not the only one that beer is this treatment. I�m sure a lot of customers are feeling this as well. In the beginning Uber used to treat me very well, but as time went on it became worse. I also don�t understand why my ratings keep going down. I�m always outside 99% of the time, very kind to the drivers, and A lot of times tip the drivers. I went from a 4.88 a year and a half ago and now I am a 4.64 dropping tremendously every day.It�s not only you it�s lyft as well.",2020-12-03 20:01:33540"Calling it customer service is a joke!","https://itunes.apple.com/us/reviews/id1005639059","PsionicReign","3.433.10004","1","The lack of accountability is astounding! I�ve had minor issues before but, this one is too much. Yesterday I placed an order to be picked up at work and have them take a young man who needed a ride home. He was not feeling well and so I did my best to accommodate him with an Uber in the freezing cold. Upon opening up the app it had my location at my work place. I proceeded to press the destination section and enter the address. A small amount of time goes by and a driver is assigned my order. After about a minute or so of watching the driver�s position on screen I notice he is heading away from my current location. I figured maybe he had another client to pick up and drop off before getting to me. That was not the case. I see the app changes from him being on the way to now we are on route to destination. He has picked someone up at a location approximately 2 miles away from me and is bringing them to my intended destination. I call him to ask where he is going because he has yet to pick me up. He says he is almost there! I said but who is in the car you did not pick me up? He mumbles to himself and hangs up the phone. The man had a very strong accent and spoke with limited vocabulary. Meanwhile, I�m supposed to be at work training supervisors and overseeing part our operation. My favorite was Uber�s expert anti-customer service philosophy. In short, because the destination you chose and the destination we dropped the wrong party off at we�re similar we won�t be giving you a refund. I reached out to their �help� section through the app and have received people equivalent to a wall or as I suspect an automated response system. Three people at Uber all repeated the same rhetoric. I explained multiple times you don�t get it!!! Your driver never picked me up. He never confirmed his party as is his job!!! In fact, he orchestrated giving his friend a ride on my dime and Uber team and their App support are supporting this behavior. Now they are threatening to block me as a user because I am not happy about them allowing someone to steal my money while they sit back and allow it. Resolution: take responsibility for your lack of training with your drivers, take customer service and hospitality training, learn to use the GPS function to support people�s statements when they tell you you never picked me up. Best of all their chat support actually had the Gaul to tell me they don�t have a way of contacting me via phone. You are stealing money and I want mine back. I had to miss work on the drop the person off myself!!!",2020-12-03 15:04:09541"Inconformidad","https://itunes.apple.com/us/reviews/id1214741203","jorge diaz ramirez","3.433.10004","2","Esta App no respeta el precio acordado, al terminar el viaje el costo es superior a lo establecido, en la cd de queretaro el precio es cambiante siempre, entre mas piden m�s cuesta el viaje y en otras ciudades no es as�, deber�an de dar la opci�n de escoger al conductor, poder decidir si quiero viajar con �l o no, ya que asignan a conductores que estas a distancia o con mala reputaci�n arreglen eso",2020-12-03 14:00:24542"You pay if your driver cancel trip?!?!?!?!?!!?!!??","https://itunes.apple.com/us/reviews/id1107745716","vvvvvvaaaaaaammmmm","3.433.10004","1","It�s unbelievable, I ordered Uber , driver cancel trip before arrive to my location and they charging me 5 dollars!!!!!!!!!!543I think it�s a trick that the app do to make more money, I request to get the money back. There were no respond there is no number to call. Rate 0/10",2020-12-03 13:37:49544"Buggy GPS forever","https://itunes.apple.com/us/reviews/id404890407","Shail_patel","3.433.10004","1","What a waste app, always picks up wrong drop off and pick up location since last 4 years. All of a sudden starts rerouting in the middle of ride for no reason. This is the worst app on this whole planet. Least reliable and efficient, I would say not at all reliable. Seems like developers are least bothered in designing an efficient Uber app or fixing this problem which has been permanent by now. I would have rated negative had there been an option!",2020-12-03 00:02:06545"Took money without knowledge","https://itunes.apple.com/us/reviews/id981990274","kig bick","3.433.10004","1","Never got an email or anything but they decided they wanted to sign me up for the uber pass and take my money without me knowing nor do I even use this app. Have been trying to get ahold of someone for 3 days and still can�t find a help number or anything! It�s ridiculous I can�t get in touch with anyone your help menu is the most useless thing I�ve ever had to try to use. By far the worst company I�ve ever dealt with. Apple never do this and gives me my money back. Your on something.",2020-12-02 23:34:02546"New App Glitch","https://itunes.apple.com/us/reviews/id218077966","theRisSilent","3.433.10004","1","Lately when I have a lending ride and I open the app it takes me to the home page as though I need a new ride. It oft takes a while for the app to reload and give me information about my ride. Very frustrating!",2020-12-02 22:50:52547"No way to dispute cancellation fee","https://itunes.apple.com/us/reviews/id357524016","Vik1111123","3.433.10004","1","If the driver didn�t come to your address and not picking up the phone, u will be charged a fee for not taking a ride. So basically u can end up without a ride and have to pay for that !",2020-12-02 19:31:38548"No ride","https://itunes.apple.com/us/reviews/id987675581","estepinna","3.433.10004","1","I�m a long time customer Now I�m trying to get a ride and for some reason I can�t comun�cate with you",2020-12-02 16:45:20549"Worst ever app","https://itunes.apple.com/us/reviews/id1169593635","havemas","3.433.10004","1","There driver will cancel when you asked him to wait for you and put huge bill on you. The annoying part is that they will force you to use Uber card to pay for the cancellation and not allow you to pay the next driver.",2020-12-02 16:08:43550"It�s hard to tip the drivers.","https://itunes.apple.com/us/reviews/id1052304387","wcddgvhjkn","3.433.10004","2","On my way there I had to try and try again to tip the first driver, when I pressed on the button nothing would happen. No it was not a reception issue I tested that. Eventually it just started to work. Now after my second ride back home I cannot leave a tip at alI, I press the button again nothing happens. This is very irritating and shows what a poor quality app this is.",2020-12-02 00:50:07551"Glitches","https://itunes.apple.com/us/reviews/id763807917","dreadgawd","3.433.10004","2","It doesn�t update the location at all. I�m in a ride as we speak and I don�t know where I�m going because it won�t update on the app even after being updated. That�s concerning",2020-12-01 20:33:35552"Terrible Customer Service","https://itunes.apple.com/us/reviews/id222093751","5193$,'soe","3.433.10004","1","Really hard to find a phone number to talk to someone when something goes wrong and then the phone number dose not even work, says they can�t support phone support at this time. Didn�t apply a promo code correctly and then charged me an additional $5 and can�t get it corrected.  FYI 1-866-268-6964",2020-12-01 18:17:53553"Pricey","https://itunes.apple.com/us/reviews/id1175063515","Gigi Everheart","3.433.10004","1","Yes, this is a complaint. I was charged $24.99 per month and I do not remember signing up for an Uber pass. If I were Uber, I�d like to enforce a system to protect users from getting their credit card details stolen. There was fraud on my end and I do not appreciate how a company this big has bugs to fix. Fix this problem and if possible I�d like a refund.",2020-12-01 06:28:40554"Can�t update payment method","https://itunes.apple.com/us/reviews/id30188187","Rachel N. S.","3.432.10001","1","I remember why I stopped using Uber years ago. Can�t update payment methods, and of course I had terrible service. I�m here in Austin on business and the company uses Uber, and I had terrible service again from the airport and we will see how it is going back to the airport. Lyft has always been better to use and people are respectful.",2020-11-30 17:41:38555"Not user friendly","https://itunes.apple.com/us/reviews/id394056382","Limmery1718","3.432.10001","1","I hate it almost every time I have to use it",2020-11-30 14:33:15556"Charged for walking","https://itunes.apple.com/us/reviews/id1140036761","Uner rider 1","3.432.10001","1","Charged me and didn�t even confirm a ride i want my money back",2020-11-30 11:15:31557"Random Surges","https://itunes.apple.com/us/reviews/id663977569","dkjdjsowpoajs","3.432.10001","2","I always used Uber because it�s quick and reliable. However, the last few times I switched to Lyft. On two separate occasions, I had an Uber scheduled at around $30 & $40. Then, both times, I received a notification that there was a surge, so the prices were going to increase- understandable. Both times the cost went over $100, which I think is ridiculous. When I checked Lyft, it was around the $30 and $40 price range. Anyway, that�s my only issue with Uber recently.",2020-11-30 03:44:54558"Deceitful pricing surge caused me to leave Uber","https://itunes.apple.com/us/reviews/id207343454","Johannuslq","3.432.10001","1","I was ordering a trip back home after dinner with family. The price listed was what I would expect, around $37. I order the ride, and this amount get charged to my card. The I see a pop up say that my ride will be more expensive. I accept, because I assume it a reasonable increase. However, THE APP NEVER SHOWS ME THE ACTUAL PRICE after the increase. It is only when I get home that I realize that my card has been charged an additional $127. I reach out to customer service, but I only get canned responses basically telling they are right to do that and to basically F off. This way of up charging felt deceptive and unethical. Had I been shown the final price after a BS 5x charge I would have immediately declined. 559 560Buyer beware of shady practices and obfuscated pricing increases!",2020-11-30 01:52:52561"Uber stinks","https://itunes.apple.com/us/reviews/id363642058","tangertots","3.432.10001","1","Man, trying to schedule a ride for my out of state disabled mother to the airport and Uber just cancelled her scheduled ride as she was waiting on the curb in 30 degree temps. They also charged me unexpectedly for the driver waiting for 5 minutes the ride before, but I didn't know that there was an additional charge until after I had tipped the driver $10 for his patience. They should notify you of the excess charge. I�m a Lyft person now, Uber stinks.",2020-11-29 16:04:07562"There is a bug with payment method","https://itunes.apple.com/us/reviews/id112550237","Sherif_b","3.432.10001","1","I�m always using credit card to pay for my rides, recently I had some fund credited to my account as Uber Cash, after using that cash the app kept asking me to refill the Uber Cash with no option to pay with credit card. 563I had to delete my credit card info and insert it again to go around that bug, please address in the next update.",2020-11-29 12:12:16564"Service is getting worse each day!!!","https://itunes.apple.com/us/reviews/id332956651","Luigi Ares","3.432.10001","1","Your drivers are behaving bad, they cancel the trips and we users have to accept that without any consideration... but when we cancel a Trip because driver is delaying to much, you ask us for a �Cancellation Fee� to honor the driver??? Come on...",2020-11-29 00:41:49565"Uber Eats","https://itunes.apple.com/us/reviews/id261378345","Tumslee","3.432.10001","1","Really disappointed with the food option in this app. I had 2 different promotions that clearly said they could be used up to 14 days after receipt. I created my order and when I went to check out it said both promotions had expired. I�ll be using other food apps that honor their promotions instead.",2020-11-28 23:31:10566"Disappointing and Expensive","https://itunes.apple.com/us/reviews/id459288187","sadjulieiu","3.432.10001","1","Multiple times while using this app I have been showed a rough estimate of the cost of my trip, only for the actually cost (after I�ve ridden) to be completely exuberant and unlike the cost I was initially showed. The app gives me no explanation, and I never do anything to warrant the extra charge. I once was taking a trip to the town over and the estimated cost said it would be $30-40. As a broke college student, this amount pained me but I still took it. After arriving to my destination, a full $120 was charged to my account. After an hour of trying to find anything I could do to negate this as I knew that was my grocery money for the month, I was able to request a refund somewhere in the app. They gave me a dollar back. Thanks, Uber. Maybe try Lyft instead.",2020-11-28 22:18:26567"Really annoyed","https://itunes.apple.com/us/reviews/id540311339","polarbear=:(","3.432.10001","1","Uber is very unreliable I went to request a ride I have $88 of Uber cash and they keep saying my payment method is unavailable so I sent a message to Uber and so far I�ve been waiting for a �expert� to message me back for about an hour now and I have somewhere I need to be I�m probably never using Uber again for anything",2020-11-28 20:26:39568"Broken","https://itunes.apple.com/us/reviews/id864989652","instagram/allexxpf","3.432.10001","1","I had an emergency and needed to use this app. I tried putting in my debit card information, then it hit me with �Payment method unavailable. This payment method is unavailable at the moment. Please switch your payment method to request a ride.� I�m using a BoA Debit Card which is a common payment method! Why is Uber not letting me pay with that card? When going to Uber support, all they tell you is �You�re probably putting your payment info in wrong� all my stuff is correct! And if that doesn�t work, they tell you to �buy an Uber gift card OR use another payment method� WHAT?? They are making me jump through hoops just to get a ride. That�s it, I�m just going to use Lyft instead. STAY FAR AWAY FROM UBER",2020-11-28 18:44:21569"Trash","https://itunes.apple.com/us/reviews/id559588148","lilhomie_316","3.432.10001","1","Very Horrible Service",2020-11-27 18:09:21570"App support so poor I don�t want to use Uber","https://itunes.apple.com/us/reviews/id224045482","figjam123450","3.432.10001","1","I took a recent ride, and had an issue when trying to tip via the usual link within the app � I received some error about an issue with my payment. When I tried to resolve via Uber�s app support, I received generic replies with basic instructions on how to use the app, again and again, regardless of how I attempted to respond/explain. The lack of an ability to address a real problem that�s outside of the support template Uber has put together is frustrating to say the least, and is the reason I won�t be using Uber any longer.",2020-11-27 15:59:40571"Uber has had a HUGE DECLINE","https://itunes.apple.com/us/reviews/id417241085","Alexgcosta","3.432.10001","1","Uber used to be good in LA. Now it keeps asking us to confirm a higher price ride then cancels if we don�t accept it. Waste of time and money. Lyft all the way now!",2020-11-27 12:11:13572"No cars","https://itunes.apple.com/us/reviews/id443427891","Dottie1215","3.432.10001","1","Used twice in the past and then when I really needed it there are no cars available. Then it tells me there is a error with my payment method. Don�t understand, it was the same as I used in the past! Ridiculous!!",2020-11-27 11:29:16573"Not good!","https://itunes.apple.com/us/reviews/id358461236","DiscoNic2004","3.432.10001","3","Always tells me it�s calculating drive but never, never gives me a driver. When it does give me a $ �range� it�s always double what Lyft would charge me.",2020-11-27 09:25:04574"To much money","https://itunes.apple.com/us/reviews/id793118749","ppeop","3.432.10001","1","They charge way to much money for no reason I just don�t understand why it�s so much when I�m going 20 minutes from my current location",2020-11-27 04:48:57575"payment","https://itunes.apple.com/us/reviews/id908466310","leeeyaa","3.432.10001","1","not sure why you aren�t able to use cash app or prepaid card... very inconvenient.",2020-11-27 02:45:46576"This is a prepaid phone and they can't wrap their heads around that","https://itunes.apple.com/us/reviews/id1231679355","jdjd BBC bfkskdjd","3.432.10001","1","I just got this number and it was already registered to Uber from the previous person. Uber won't let me sign up with this number it keeps asking me to try to login and obviously I can't do that.  Customer support sends me the same generic message again and again they don't read my responses",2020-11-26 16:42:15577"Absolutely great! But could you make it less battery draining?","https://itunes.apple.com/us/reviews/id39534297","pathfinder2117","3.432.10001","4","Absolutely phenomenal !! We used it to get around New York like a dream, although we had one problem. The app was draining our Mom�s phone battery and by the time we wanted an Uber, it was close to shutting down because it was already low on battery! But overall a brilliant app!!",2020-11-26 16:19:59578"Horrible international brand","https://itunes.apple.com/us/reviews/id718374801","lekki customer","3.432.10001","1","Uber should consider going out of business. Their customer service support is absolute rubbish! Their drivers are rude and nonchalant and make you wait long intervals to be picked up. They lack the skill and orientation to run a international buisness. Uber is so much better in America, specifically smaller states like R.I and M.A when you get to bigger states like N.Y.C and Lagos Nigeria the customer service drops. One day I will get into Uber and record all of the mishaps with Uber and post it online because that seems like the only way they will consider customers feedback and make the necessary changes",2020-11-26 12:02:31579"Lame","https://itunes.apple.com/us/reviews/id1049918924","jesdom90","3.432.10001","1","It was cool until they started tripling the price. Who�s gonna spend 60 dollars for a 9 mile ride? Lyft gain a customer. You guys lost one",2020-11-26 11:21:51580"FRAUD","https://itunes.apple.com/us/reviews/id356387702","LRD9184650&","3.432.10001","1","I am being charged for Uber Pass (whatever the hell that is). There are instructions to delete the subscription that I never enrolled in, which do not work, and there is no contact information for Uber.",2020-11-26 08:46:24581"UberEats app UI is bad","https://itunes.apple.com/us/reviews/id1167407400","higherdefender","3.432.10001","1","Uber main app is great but the integrated UberEats has many features missing and is buggy: can�t call driver, help button sometime doesn�t work, etc.",2020-11-26 07:13:28582"Bad design re: offer code redemption and issue resolution","https://itunes.apple.com/us/reviews/id286314940","Zylphryx","3.432.10001","1","Was sent a $30 off UBer Eats. I thought about placing an order and applied the code but then cancelled the order to use later within the offer period. When I tried to use it, I got a message saying the code had been used. There is no place in the app to report issues, so I am having to resort to reporting via a negative review.583 584For getting a ride, this is a decent app, but my experiences so far with Uber eats is less than acceptable and the main reason I am leaving a one star review. I�ll be running with Grub Hub, thanks.",2020-11-25 23:06:09585"Use to be able to order food","https://itunes.apple.com/us/reviews/id688268145","tasha8244","3.432.10001","2","Why did you take away the order food feature don�t everyone have space on there phone to have two apps. Like if I try to order food on here it just takes me to download Uber eats like why can�t you just keep it simple? I don�t have space on my phone for two apps this is ridiculous that it�s the same thing but can�t keep it on one app like how they use to. I would use both features in one app now I have to have to apps for both features. It was more convenient and made Uber different and better from other apps when they had it like that.",2020-11-25 20:23:28586"No help","https://itunes.apple.com/us/reviews/id1220098905","dazanik williams","3.432.10001","1","Yesterday I applied $120.00 to a uber gift card at family dollar .I missed work due to not being able to get trip . Pls help",2020-11-25 18:41:00587"Screw Uber","https://itunes.apple.com/us/reviews/id163273371","drewdog666","3.432.10001","1","On November 24, 2020, I landed at PDX and requested an Uber.  From my last fight two weeks ago, only Uber x drivers are allowed to pickup customers at the airport.  If you want to use the regular Uber, they direct you a quarter mile away for pickup.  This is a scam to make you pay for the more expensive Uber driver.  I never use them again.",2020-11-25 11:31:23588"Uber ride home","https://itunes.apple.com/us/reviews/id1232274821","Mary Lavender","3.432.10001","5","It was raining hard while I waited for the Uber driver for the first time. When he was in front of the store that I work at, he shouted my name so that I knew it was him. My sister called Uber for me to be nice. On the way home, the friendly Uber driver played great music. He showed a lot of pride with his job.  I didn�t have to tell him how to get to my home because he found it with ease. I would use Uber again and I suggest to others that it�s great service.",2020-11-24 23:22:59589"Bad faith upfront pricing","https://itunes.apple.com/us/reviews/id576812664","lattemaniac","3.432.10001","1","They secretly change your upfront pricing and there�s no way to tell how much it was unless you remember! They�ll secretly charge you more",2020-11-24 22:34:40590"Trash","https://itunes.apple.com/us/reviews/id596758939","dgjfsg","3.432.10001","1","Terrible app wish I could give it no stars Lyft is better",2020-11-24 22:10:16591"It�s okay","https://itunes.apple.com/us/reviews/id899538715","cieaunna","3.432.10001","2","It�s nice when you need a �quick� ride but lately the app has just been so bad. It crashes constantly and I keep getting drives that are so far out they call to ask me to cancel and then I�m late. I usually order my Uber�s 30 minutes before I need to be somewhere just so I�m not late and even then I�m late.",2020-11-24 20:52:36592"Unreliable","https://itunes.apple.com/us/reviews/id1195308007","baily619","3.432.10001","2","Extremely unreliable. They�ll say they have cars available and get you to book and then suddenly there�s none available when they charge your card. Still waiting on my charge to come back. Absolutely ridiculous",2020-11-24 18:40:36593"Wait times are wildly inaccurate","https://itunes.apple.com/us/reviews/id743339178","kaaaaaaaaaaaitlyn","3.432.10001","3","Your Uber wait time will stick at 1 minute away die 5 minutes. You�d think they would update this as this is one of the most popular apps. Other than that it�s great",2020-11-24 18:19:10594"Canceled and charged me","https://itunes.apple.com/us/reviews/id224003863","LaXaJaGrAv","3.432.10001","1","Uber cancelled a pre scheduled ride for college kid trying to get to airport less than an hour before his scheduled ride. Said he had to add preloaded funds which we did repeatedly. Cancelled again. Poor kid had to beg another student to miss class to take him to the airport. No one to call at uber. No one to help. Made our day very frustrating and stressful. Now trying to get our $25 back from uber.  Shameful.",2020-11-24 17:34:43595"Overcharged too many times. TRASH SERVICE","https://itunes.apple.com/us/reviews/id237091402","lrrandle","3.432.10001","1","I can understand when Uber tells me my ride will be between 32 and $35 but somehow later we end up with a $52 charge and then the next day it happens again and my credit from the previous issues wasn�t applied!  I�ve been dealing with Uber for a years, and honestly it�s more of a hassle than benefit! I�ll just use Lyft.  I�m just trying to get to work and they�re taxing every chance they get!!",2020-11-24 16:01:49596"Unnecessary Hassle","https://itunes.apple.com/us/reviews/id277420422","lizzee_belle","3.432.10001","1","I should not have to go through hoops to update my phone number. For this reason alone I haven�t used Uber in over 2 years. Guess I will continue not to since I refuse to create another account",2020-11-24 15:59:05597"Login feature does not work","https://itunes.apple.com/us/reviews/id493041983","michaelv6789","3.432.10001","1","The app does not login after I bought a new phone. After I type in my info, it just starts the  process all over again. And yes, my login info is correct. It does the same thing for every login option.",2020-11-24 02:28:47598"Scamming","https://itunes.apple.com/us/reviews/id371870630","Yeee-Haww","3.432.10001","2","How can I be guaranteed that my information will not be shared or that Uber will take responsibility for the scam that recently took place on my account? In the past two months I�ve had to call my bank and order two different cards because Uber decided to charge almost 300 dollars for transactions that did not even appear on my Uber account only on my CC statement. I have not heard from Uber and they have not reached out to offer an explanation or any possible security breach acknowledgment.",2020-11-23 22:50:27599"Worst App I have ever seen!","https://itunes.apple.com/us/reviews/id191036045","E. Modak","3.431.10001","1","This App needs more intuitive user operations on allowing what Uber rewards  from the Uber credit card can be redeemed. It seems the App is totally disconnected from the Uber credit card but only focus on getting riders and eaters. There is no direct link or steps on how this App can be associated with the Uber credit card. It is a poor business model, many Uber customers would be disappointed, as a deceiving gimmick!600 601A Uber credit card user for three years",2020-11-23 21:19:45602"NOT GOOD SERVICE AT ALL","https://itunes.apple.com/us/reviews/id1140031211","dnebjecnudvy","3.431.10001","1","Nobody but Uber drivers ask for money and tips and then fill someone type of way when u can�t I have other stuff to handle why should I pay I $15 to take me 9mins away 603 604They alas I charged me for a ride and cancelled on me right outside of my house took my money and it�s messed up I can�t talk to anyone about it I unsubscribe my Uber pass because there always says I owe then money never telling why 605 606U guys need to get a customer service team like ASAP I get lost a lot of money dealing with this app but am done!",2020-11-23 15:01:49607"Very unhappy","https://itunes.apple.com/us/reviews/id355554742","rickgonzg43","3.431.10001","1","It happened to me twice I ordered something ant the driver only brought me one peace of my entire meal it was chicken a rice they only gave me chicken an when I reached out to Uber it took them a week to response so I didn�t eat that night and of my $28 order they would only give me $3 back and refused to give me my full refund I will not use them again customers are not the priority and they could care less and wouldn�t help any further very disappointed",2020-11-23 14:20:15608"Ridiculous","https://itunes.apple.com/us/reviews/id1231783085","we345.","3.431.10001","1","I was running late for work so I need a ride ASAP. I went to Uber trying to get a ride but the closest one was 20 minutes away but the ride was only 16 dollars. When I tried to cancel the trip Uber wanted to charge me 20 dollars!! 20 dollars was more than the trip was worth. I�m very upset about this and I�m deleteing the app",2020-11-23 11:14:13609"UBER","https://itunes.apple.com/us/reviews/id461309368","Pioit08","3.431.10001","5","UBBBBEEREE!!!!!",2020-11-23 02:33:04610"Offering 3x 4x & 5x prices. WhAAAT?","https://itunes.apple.com/us/reviews/id111368792","5th_Ave","3.431.10001","1","Offering an original rate like $10-$12 but then offers rides for $20-$30-$40 while you wait to get confirmation for original rate. In 5-7 minutes the app just cancel ls the entire ride. Ordered lyft with no problems.",2020-11-22 23:18:35611"TERRIBLE CUSTOMER SERVICE","https://itunes.apple.com/us/reviews/id656776004","VanJMad","3.431.10001","1","I was charged a fee to my card that I didn�t authorize and they did nothing to help me fix this. Their customer service needs to get better. They don�t even deserve 1 star. Worst experience ever. Will not ever download this app or use anything relating to Uber again.",2020-11-22 17:34:08612"Great but one thing....","https://itunes.apple.com/us/reviews/id486887695","Longtime uber user","3.431.10001","4","Used to be 5 stars, now 4. Had someone cancel a trip on me (never saw them), and got a response from Uber that said �Your driver said you were not wearing a face cover or mask�613First off, no one ever showed up.614Second, I was wearing an n95 mask...615Third, there is no way to let Uber know that I was wearing a mask... sounds like a loophole in the app. I�m guessing the real reason they cancelled was because they didn�t want to drive me to the airport (which is fine), but Uber, please don�t send me a long email lecturing me on wearing a mask, when I was, and then not give me a way to dispute it. Otherwise, app is 5/5!",2020-11-22 16:44:59616"uber cash does not work !","https://itunes.apple.com/us/reviews/id1199438979","thatgiirl.a","3.431.10001","1","i put $60 on a uber card i added the gift card to my account i go to request a ride and it says payment invalid and to add another card i try to add another card it says payment invalid and tells me to enter ANOTHER card i try 3 times i ran out of cards , i can�t transfer the uber cash to another account so therefor i wasted $60 on this bullsh*t app i want my money back i will never be using uber again",2020-11-22 16:34:42617"Scammed","https://itunes.apple.com/us/reviews/id1231491213","Tisthetime","3.431.10001","1","Recently scammed through Uber and regret it after first use I will take this further!",2020-11-22 12:33:52618"what the heck","https://itunes.apple.com/us/reviews/id1217407392","G3n3J0n35$&@","3.431.10001","1","This app just keeps randomly stealing my money. this past year has been hell. the worst bugs in the world. or maybe y�all have this do this on purpose. I know for a fact it�s illegal",2020-11-22 07:54:37619"Ridiculous waiting times in Puerto Vallarta","https://itunes.apple.com/us/reviews/id43712723","Buscon en Utah","3.431.10001","1","Only ride with Uber in Puerto Vallarta, Mexico, if you�re willing to wait for your ride for 15 minutes or risk your ride being cancelled after waiting for 10 minutes and then have the cancelation blamed and sometimes charged on you.620Worst service in Mexico I�ve have ever experienced... not even their Informal competitor (inDriver) is this unprofessional. 621Be prepared for spam on your phone with fake offers, promising up to 25% off... 622I now only use Uber when I�m truly offered a discount, have time to spare and as a last resort.623All of the above is what I have found after riding in Puerto Vallarta with Uber for a year... Now I prefer using their cheaper competitor. Why pay more for Uber and their inferior service?624Be well informed of your options when traveling to Puerto Vallarta in Mexico.",2020-11-22 05:32:22625"Ripped off","https://itunes.apple.com/us/reviews/id298109284","Memimua","3.431.10001","1","I purchased two online gift cards that never arrived. There charge cleared on my credit card but never received the gift cards. Customer service has been giving me unrelated responses and they keep asking me to explain my problem over and over and over, but will not refund the charges or send the gift cards. Very poor customer service. I feel like they stole my money.",2020-11-22 05:18:26626"Quality service","https://itunes.apple.com/us/reviews/id1096352070","vasilii shlapko","3.431.10001","1","No support",2020-11-22 01:54:38627"Promotions are fake","https://itunes.apple.com/us/reviews/id499879268","ktdilsiz","3.431.10001","1","I got a promotion code 1 hour ago. I clicked the link in the email. It took me to Uber. I entered the promotion code in the email. It said ""the promotion code expired"". This is the third time this happened. I'm sick of these fake emails and how Uber tries to trick me.",2020-11-21 23:25:58628"Logging in was an issue","https://itunes.apple.com/us/reviews/id1231298439","psychomantix1","3.431.10001","1","20 steps just to log in no longer have the same debit card # or cell # said forget it downloaded Lyft instead",2020-11-21 21:50:08629"A22Hole drives ever.","https://itunes.apple.com/us/reviews/id665052589","Baba Aydinda","3.431.10001","1","I had more than 20 rides on uber and sexually harassed many times by female and male drivers. That sounds ridiculous. And some drivers was smelling alcohol.",2020-11-21 19:56:10630"Tarifas","https://itunes.apple.com/us/reviews/id420220343","landaverde2","3.431.10001","1","Revisen su estado de cuenta cada que hagan un viaje que les cobrar�n doble. 631Esto pasa constantemente en monterrey nl Mexico.",2020-11-21 19:20:56632"Not downloading poor customer service","https://itunes.apple.com/us/reviews/id3215860","Sofie29","3.431.10001","1","Received voucher.  Added to my account.  Suddenly no rides available in my area!  Deleted app, then tried to download again but now saying there is a billing issue and can�t download the app!  No customer service to help either!  Very frustrating and disappointing!",2020-11-21 18:17:10633"Scheduled confirmation","https://itunes.apple.com/us/reviews/id35559395","Golden32","3.431.10001","2","You shouldn�t get a confirmation of a scheduled ride if there are no cars available. I confirmed a ride to the airport and it wasn�t until the car should have been there that it told me there wasn�t anyone available.",2020-11-21 10:33:34634"Payment bug for 2 weeks","https://itunes.apple.com/us/reviews/id281108804","MAEmusic","3.431.10001","1","For the last 2 weeks I can�t make a payment on Uber eats. It�s won�t accept any of my payment methods or cards even tho they work elsewhere. Taking my business elsewhere 2 weeks in a row cause I also can�t find out how to report this bug. Smh. Really really frustrating and waste of my time.",2020-11-21 05:33:38635"Garbage","https://itunes.apple.com/us/reviews/id154474603","eh Q","3.431.10001","1","Trip details don�t show up.",2020-11-21 05:01:24636"Uber is a parasitic business","https://itunes.apple.com/us/reviews/id1146848891","benjovt","3.431.10001","1","Last month California voters passed Prop 22, safeguarding the right of gig economy companies to misclassify their workers as contractors and pay them sub-minimum wages, withhold benefits, evade payroll and unemployment taxes, etc.637 638Uber/Lyft spent $200m to secure that win.639 640As Prop 22's promoters remind us: Gig work is the new unemployment benefit: it's a private-sector jobs guarantee, work you can get at the tap of your screen. It's a perfect labor market � workers effectively bid to offer the best price to perform servant work for others.641 642The more workers there are, and the more desperate their situation is, the lower the payments go. A lot of those savings are siphoned off by the (money-losing, stock-soaring) gig companies, but some of it is passed onto customers.643 644This is by design.",2020-11-21 01:19:20645"Best Uber ride ever","https://itunes.apple.com/us/reviews/id1072427371","uuffdtyfiicy","3.431.10001","5","This the best Uber ride of my life you need to promote hector",2020-11-21 00:13:42646"Completely broken","https://itunes.apple.com/us/reviews/id147774632","Bogey me","3.431.10001","1","Ubers app is impossible to log into, i have been locked out of it since 2017 and have switched to lyft for that reason. I have heard similar experiences from others. Tried resetting the password multiple times and it still tells me its wrong. Literal garbage",2020-11-20 22:34:10647"Over charged multiple times","https://itunes.apple.com/us/reviews/id222756389","Michelb210","3.431.10001","2","I was charged twice for a trip, and it overcharged my bank Acct, it gave me the option to switch payments types, so it took the money from the new payment & still hasn�t refund my overdrawn Acct.  They owe me over $51 dollars, in total I was charged $75 for a $24 dollar trip",2020-11-20 22:13:28648"Horrible App!","https://itunes.apple.com/us/reviews/id421616896","FFzAngel","3.431.10001","1","No instruction. Stressed me out from the minute I opened it until after I was dropped off. No place for my gate code, driver sent request for it but it disappeared and I had no idea how to find it. To payment without tip, then tried to hit me up for tip afterwards. Already tipped driver cash since app keeps everything secret. 649Wouldn�t let me use $2.50 discount claiming I wasn�t a new user, when I have NEVER IN MY LIFE EVEN CONTEMPLATED USING IT BEFORE THAT VERY DAY!!! 650VERY BAD EXPERIENCE. 651WILL NEVER USE AGAIN!",2020-11-20 22:11:59652"Lyft is better","https://itunes.apple.com/us/reviews/id759049457","sheepy555555","3.431.10001","1","Lyft is way better",2020-11-20 21:34:05653"LAGS AND OVER CHARGES FOR NOTHING","https://itunes.apple.com/us/reviews/id1230936207","Alejandra Balderas","3.431.10001","1","I currently have an issue regarding an over charge as the normal amount would be between $16-$19 from my home to work, yet I was over charged nearly $50 for only one ride/trip. Then charged me again the following morning when I haven�t even used it. I already spend nearly over $100 every week for rides and this has never happened to me before. I've been trying to find customer service on the app and online to no avail. If I can�t get this problem solved I�m going to have to get a claim done.",2020-11-20 20:24:57654"GO TO LYFT","https://itunes.apple.com/us/reviews/id773284725","tytytyryt","3.431.10001","1","Terrible whenever you cancel a ride it and try to request again it gives you the same driver it works on it�s on time it doesn�t care if you are in a rush for work or anything it�s a terrible app go to Lyft I did",2020-11-20 19:54:15655"Wait time","https://itunes.apple.com/us/reviews/id666235533","merdiela","3.431.10001","3","The wait time is ridiculous. There are hardly any ride nowadays.",2020-11-20 18:28:20656"Fake Promos","https://itunes.apple.com/us/reviews/id160213799","Miiik Bram","3.431.10001","1","I�m deployed overseas for most of the year and I take a lot of rides to get promotions. The promotions aren�t valid out of the U.S but it doesn�t tell you that until after you pay/ride. I have spent thousands of dollars riding with Uber and they won�t even honor a 10% off ride or free delivery on food. It will simply expire and waste your time and money.",2020-11-20 16:11:49657"Map update is dumb.  Can�t see full image anymore.","https://itunes.apple.com/us/reviews/id211151851","Steve.mcnast.beast","3.431.10001","1","Map update is dumb.  Can�t see full image anymore.  Click to zoom back in and it zooms in too far.  Dumb.",2020-11-20 13:02:59658"System should use expiring credit first (Amex)","https://itunes.apple.com/us/reviews/id208590457","peach0223","3.431.10001","1","System should use Amex Platinum credit before regular Uber cash. Amex credit will expire every month but Uber credit does not. System should use expiring credit first.659Please change this easy algorithm unless you intend to let people have unused expired Amex credit to save your money.",2020-11-20 06:39:30660"Poor","https://itunes.apple.com/us/reviews/id987711254","bob dezlife","3.431.10001","1","I issued a refund they couldn�t me they look over it",2020-11-20 06:39:12661"Uber Pass auto renew","https://itunes.apple.com/us/reviews/id914169320","fred durst (official)","3.431.10001","1","The week free trial of Uber Pass automatically charges you 24.99 as SOON as the week is over! No notification, BAD DESIGN.",2020-11-20 03:49:17662"High prices","https://itunes.apple.com/us/reviews/id1002248413","jane.t.h","3.431.10001","1","Uber is ridiculous. They charge you a lot more when it�s busy. I got charged $22 for a 7 minute ride, the original price was $10. I�ve had Uber for a couple years now and they NEVER charged me more bc it was busy. It started during the pandemic which I think is so dumb and unfair. Never disliked a ride app this much until now.",2020-11-19 22:38:49663"The surcharge is at least 40$ when it�s busy","https://itunes.apple.com/us/reviews/id1054381356","kaayKaash","3.431.10001","1","The fact that y�all add and remove Uber saver when y�all want upsets me...",2020-11-19 19:51:55664"Charge a wait fee when you need to install a car seat","https://itunes.apple.com/us/reviews/id599879248","WarLadyToast","3.431.10001","4","My family used Uber while traveling. The drivers were all very kind and professional. Each time we were ready and waiting for the driver to arrive. I noticed that after the trip there was always an additional $0.50 to $1 charge. When I looked up what the charge was for I found out that Uber charges a per minute wait fee from when the driver arrives to when we leave. I think this is completely unfair for families that need to install car seats or passengers with disabilities that may take longer to get into the vehicle. Very disappointed and we will be getting a rental next time.",2020-11-19 18:44:34665"Quantity over quality clearly","https://itunes.apple.com/us/reviews/id835530524","thcsfhbk","3.431.10001","1","I think they�re hiring anyone since the pandemic, but I have never felt as uncomfortable in ubers than i do now. I�ve had too many separate occasions where im only getting male drivers that have made inappropriate sexual references , and drivers that literally speed past your exit! Using lyft from now on , at least they actually do background checks and interviews! Uber is the ghetto! Completely unsafe!",2020-11-19 18:13:12666"Mexico Uber","https://itunes.apple.com/us/reviews/id1230580850","Izzyehizz","3.431.10001","1","i live in mexico for over than 2 years didnt have a problem using uber but some of the days when I have to go where I need to go they don't pick up because of pesos are very low. so they wait until the price is high to answer the request",2020-11-19 16:23:00667"Over charged or falls charge","https://itunes.apple.com/us/reviews/id1150654490","cute thabu","3.431.10001","1","Simply put any charges  which we hv never used 668Worst customer service",2020-11-19 16:16:29669"Fees","https://itunes.apple.com/us/reviews/id1200802319","mjlajs","3.431.10001","1","I booked my trip for November 19 2020 5:30 am.  They sent the driver on November 18 2020 1030 pm and charged me for a cancellation fee.  Bad business will never use again and will do a review on all my social media accounts. 670 671Dissatisfied costumer",2020-11-19 12:43:36672"No Way.","https://itunes.apple.com/us/reviews/id912822185","NGxld","3.431.10001","2","Why Are Y�all Overpricing With These Rides It�s Getting Very Delusional Now I Love Yall But These Prices Are Not It...",2020-11-18 21:37:47673"very poor customer service","https://itunes.apple.com/us/reviews/id211764770","delete uber forever","3.431.10001","1","Will give 0 star if possible",2020-11-18 21:23:35674"Worse Customer Support Ever","https://itunes.apple.com/us/reviews/id352295754","awatterbottle","3.431.10001","1","These people are the worse. They make you wait 10 minutes for a ride, that is going further from you, then charge you a fee. The app never works when you need help with something. It feels like a scam. Idk how this got 4.7 stars. I�m glad other people have a good experience with this bs",2020-11-18 19:54:37675"Worse Customer Support Ever","https://itunes.apple.com/us/reviews/id352295754","awatterbottle","3.431.10001","1","These people are the worse. They make you wait 10 minutes for a ride, that is going further from you, then charge you a fee. The app never works when you need help with something. It feels like a scam. Idk how this got 4.7 stars. I�m glad other people have a good experience with this bs",2020-11-18 19:54:37676"GPS is off","https://itunes.apple.com/us/reviews/id325757989","xxxwordman","3.431.10001","1","Can�t trust the gps to get my location accurately.  Puis me next door when I�m at home.  It�s not clear how to request a ride.  Not sure I can trust this app.",2020-11-18 17:51:59677