Meta-Hackathon1/Customer_Support_Env

1 2#EASY TASKS (GENUINE)3 4 5easy_cases = [6    {7        "query": "I received a damaged product, want a refund",8        "days": 2,9        "has_proof": True,10        "correct_action": "refund"11    },12    {13        "query": "The item is broken, can I get a replacement?",14        "days": 1,15        "has_proof": True,16        "correct_action": "replace"17    },18    {19        "query": "Wrong item delivered, I ordered something else",20        "days": 3,21        "has_proof": True,22        "correct_action": "replace"23    },24    {25        "query": "Product stopped working within 5 days",26        "days": 5,27        "has_proof": True,28        "correct_action": "refund"29    },30    {31        "query": "I want to return the product, it is defective",32        "days": 6,33        "has_proof": True,34        "correct_action": "refund"35    }36]37 38 39#MEDIUM TASKS (LYING / POLICY)40 41 42medium_cases = [43    {44        "query": "I never received my order but tracking says delivered",45        "days": 4,46        "has_proof": False,47        "correct_action": "reject"48    },49    {50        "query": "Product is damaged (no images attached)",51        "days": 3,52        "has_proof": False,53        "correct_action": "ask_proof"54    },55    {56        "query": "I want refund but I already used the product",57        "days": 5,58        "has_proof": False,59        "correct_action": "reject"60    },61    {62        "query": "Claiming wrong item but order history matches delivery",63        "days": 2,64        "has_proof": False,65        "correct_action": "reject"66    },67    {68        "query": "Requesting refund after clearly using the product",69        "days": 4,70        "has_proof": False,71        "correct_action": "reject"72    }73]74 75 76# HARD TASKS (SUSPICIOUS)77 78 79hard_cases = [80    {81        "query": "Product seems damaged but not sure",82        "days": 2,83        "has_proof": False,84        "correct_action": "ask_proof"85    },86    {87        "query": "I think I got a defective item",88        "days": 3,89        "has_proof": False,90        "correct_action": "ask_proof"91    },92    {93        "query": "Item not working properly, can you help?",94        "days": 4,95        "has_proof": False,96        "correct_action": "ask_proof"97    },98    {99        "query": "Received product but facing issues",100        "days": 5,101        "has_proof": False,102        "correct_action": "ask_proof"103    },104    {105        "query": "The product quality is not good",106        "days": 6,107        "has_proof": False,108        "correct_action": "ask_proof"109    }110]