Markndrei/Sentiment_Analysis-Structured_Model

1tweet_id,airline_sentiment,airline_sentiment_confidence,negativereason,negativereason_confidence,airline,airline_sentiment_gold,name,negativereason_gold,retweet_count,text,tweet_coord,tweet_created,tweet_location,user_timezone
25.70306E+17,neutral,1,,,Virgin America,,cairdin,,0,@VirginAmerica What @dhepburn said.,,24/02/2015 11:35,,Eastern Time (US & Canada)
35.70301E+17,positive,0.3486,,0,Virgin America,,jnardino,,0,@VirginAmerica plus you've added commercials to the experience... tacky.,,24/02/2015 11:15,,Pacific Time (US & Canada)
45.70301E+17,neutral,0.6837,,,Virgin America,,yvonnalynn,,0,@VirginAmerica I didn't today... Must mean I need to take another trip!,,24/02/2015 11:15,Lets Play,Central Time (US & Canada)
55.70301E+17,negative,1,Bad Flight,0.7033,Virgin America,,jnardino,,0,"@VirginAmerica it's really aggressive to blast obnoxious ""entertainment"" in your guests' faces & they have little recourse",,24/02/2015 11:15,,Pacific Time (US & Canada)
65.70301E+17,negative,1,Can't Tell,1,Virgin America,,jnardino,,0,@VirginAmerica and it's a really big bad thing about it,,24/02/2015 11:14,,Pacific Time (US & Canada)
75.70301E+17,negative,1,Can't Tell,0.6842,Virgin America,,jnardino,,0,"@VirginAmerica seriously would pay $30 a flight for seats that didn't have this playing.8it's really the only bad thing about flying VA",,24/02/2015 11:14,,Pacific Time (US & Canada)
95.70301E+17,positive,0.6745,,0,Virgin America,,cjmcginnis,,0,"@VirginAmerica yes, nearly every time I fly VX this “ear worm” won’t go away :)",,24/02/2015 11:13,San Francisco CA,Pacific Time (US & Canada)
105.703E+17,neutral,0.634,,,Virgin America,,pilot,,0,"@VirginAmerica Really missed a prime opportunity for Men Without Hats parody, there. https://t.co/mWpG7grEZP",,24/02/2015 11:12,Los Angeles,Pacific Time (US & Canada)
115.703E+17,positive,0.6559,,,Virgin America,,dhepburn,,0,"@virginamerica Well, I didn't…but NOW I DO! :-D",,24/02/2015 11:11,San Diego,Pacific Time (US & Canada)
125.70295E+17,positive,1,,,Virgin America,,YupitsTate,,0,"@VirginAmerica it was amazing, and arrived an hour early. You're too good to me.",,24/02/2015 10:53,Los Angeles,Eastern Time (US & Canada)
135.70294E+17,neutral,0.6769,,0,Virgin America,,idk_but_youtube,,0,@VirginAmerica did you know that suicide is the second leading cause of death among teens 10-24,,24/02/2015 10:48,1/1 loner squad,Eastern Time (US & Canada)
145.7029E+17,positive,1,,,Virgin America,,HyperCamiLax,,0,@VirginAmerica I <3 pretty graphics. so much better than minimal iconography. :D,,24/02/2015 10:30,NYC,America/New_York
155.7029E+17,positive,1,,,Virgin America,,HyperCamiLax,,0,@VirginAmerica This is such a great deal! Already thinking about my 2nd trip to @Australia & I haven't even gone on my 1st trip yet! ;p,,24/02/2015 10:30,NYC,America/New_York
165.70287E+17,positive,0.6451,,,Virgin America,,mollanderson,,0,@VirginAmerica @virginmedia I'm flying your #fabulous #Seductive skies again! U take all the #stress away from travel http://t.co/ahlXHhKiyn,,24/02/2015 10:21,,Eastern Time (US & Canada)
175.70286E+17,positive,1,,,Virgin America,,sjespers,,0,@VirginAmerica Thanks!,,24/02/2015 10:15,"San Francisco, CA",Pacific Time (US & Canada)
185.70282E+17,negative,0.6842,Late Flight,0.3684,Virgin America,,smartwatermelon,,0,@VirginAmerica SFO-PDX schedule is still MIA.,,24/02/2015 10:01,"palo alto, ca",Pacific Time (US & Canada)
195.70278E+17,positive,1,,,Virgin America,,ItzBrianHunty,,0,@VirginAmerica So excited for my first cross country flight LAX to MCO I've heard nothing but great things about Virgin America. #29DaysToGo,,24/02/2015 9:42,west covina,Pacific Time (US & Canada)
205.70277E+17,negative,1,Bad Flight,1,Virgin America,,heatherovieda,,0,@VirginAmerica  I flew from NYC to SFO last week and couldn't fully sit in my seat due to two large gentleman on either side of me. HELP!,,24/02/2015 9:39,this place called NYC,Eastern Time (US & Canada)
215.70271E+17,positive,1,,,Virgin America,,thebrandiray,,0,I ❤️ flying @VirginAmerica. ☺️👍,,24/02/2015 9:15,Somewhere celebrating life. ,Atlantic Time (Canada)
225.70268E+17,positive,1,,,Virgin America,,JNLpierce,,0,@VirginAmerica you know what would be amazingly awesome? BOS-FLL PLEASE!!!!!!! I want to fly with only you.,,24/02/2015 9:04,Boston | Waltham,Quito
235.70266E+17,negative,0.6705,Can't Tell,0.3614,Virgin America,,MISSGJ,,0,@VirginAmerica why are your first fares in May over three times more than other carriers when all seats are available to select???,,24/02/2015 8:55,,
245.70264E+17,positive,1,,,Virgin America,,DT_Les,,0,@VirginAmerica I love this graphic. http://t.co/UT5GrRwAaA,"[40.74804263, -73.99295302]",24/02/2015 8:49,,
255.70259E+17,positive,1,,,Virgin America,,ElvinaBeck,,0,@VirginAmerica I love the hipster innovation. You are a feel good brand.,,24/02/2015 8:30,Los Angeles,Pacific Time (US & Canada)
265.70259E+17,neutral,1,,,Virgin America,,rjlynch21086,,0,@VirginAmerica will you be making BOS>LAS non stop permanently anytime soon?,,24/02/2015 8:27,"Boston, MA ",Eastern Time (US & Canada)
275.70257E+17,negative,1,Customer Service Issue,0.3557,Virgin America,,ayeevickiee,,0,@VirginAmerica you guys messed up my seating.. I reserved seating with my friends and you guys gave my seat away ... 😡 I want free internet,,24/02/2015 8:18,714,Mountain Time (US & Canada)
285.70249E+17,negative,1,Customer Service Issue,1,Virgin America,,Leora13,,0,@VirginAmerica status match program.  I applied and it's been three weeks.  Called and emailed with no response.,,24/02/2015 7:49,,
295.7024E+17,negative,1,Can't Tell,0.6614,Virgin America,,meredithjlynn,,0,@VirginAmerica What happened 2 ur vegan food options?! At least say on ur site so i know I won't be able 2 eat anything for next 6 hrs #fail,,24/02/2015 7:11,,
305.70218E+17,neutral,0.6854,,,Virgin America,,AdamSinger,,0,@VirginAmerica do you miss me? Don't worry we'll be together very soon.,,24/02/2015 5:44,"San Francisco, CA",Central Time (US & Canada)
315.70208E+17,negative,1,Bad Flight,1,Virgin America,,blackjackpro911,,0,@VirginAmerica amazing to me that we can't get any cold air from the vents. #VX358 #noair #worstflightever #roasted #SFOtoBOS,"[42.361016, -71.02000488]",24/02/2015 5:05,"San Mateo, CA & Las Vegas, NV",
325.70125E+17,neutral,0.615,,0,Virgin America,,TenantsUpstairs,,0,@VirginAmerica LAX to EWR - Middle seat on a red eye. Such a noob maneuver. #sendambien #andchexmix,"[33.94540417, -118.4062472]",23/02/2015 23:34,Brooklyn,Atlantic Time (Canada)
335.70114E+17,negative,1,Flight Booking Problems,1,Virgin America,,jordanpichler,,0,"@VirginAmerica hi! I just bked a cool birthday trip with you, but i can't add my elevate no. cause i entered my middle name during Flight Booking Problems 😢",,23/02/2015 22:52,,Vienna
345.70095E+17,neutral,1,,,Virgin America,,JCervantezzz,,0,@VirginAmerica Are the hours of operation for the Club at SFO that are posted online current?,,23/02/2015 21:35,"California, San Francisco",Pacific Time (US & Canada)
355.70088E+17,negative,1,Customer Service Issue,1,Virgin America,,Cuschoolie1,,0,"@VirginAmerica help, left expensive headphones on flight 89 IAD to LAX today. Seat 2A. No one answering L&F number at LAX!","[33.94209449, -118.40410103]",23/02/2015 21:10,Washington DC,Quito
365.70085E+17,negative,1,Customer Service Issue,1,Virgin America,,amanduhmccarty,,0,"@VirginAmerica awaiting my return phone call, just would prefer to use your online self-service option :(",,23/02/2015 20:55,,Pacific Time (US & Canada)
375.70077E+17,positive,1,,,Virgin America,,NorthTxHomeTeam,,0,@VirginAmerica this is great news!  America could start flights to Hawaii by end of year http://t.co/r8p2Zy3fe4 via @Pacificbiznews,"[33.2145038, -96.9321504]",23/02/2015 20:24,Texas,Central Time (US & Canada)
385.70052E+17,neutral,0.6207,,,Virgin America,,miaerolinea,,0,Nice RT @VirginAmerica: Vibe with the moodlight from takeoff to touchdown. #MoodlitMonday #ScienceBehindTheExperience http://t.co/Y7O0uNxTQP,,23/02/2015 18:46,Worldwide,Caracas
395.70051E+17,positive,1,,,Virgin America,,Nicsplace,,0,@VirginAmerica Moodlighting is the only way to fly! Best experience EVER! Cool and calming. 💜✈ #MoodlitMonday,,23/02/2015 18:43,Central Texas,
405.70045E+17,positive,1,,,Virgin America,,Nicsplace,,0,"@VirginAmerica @freddieawards Done and done! Best airline around, hands down!",,23/02/2015 18:19,Central Texas,
415.70039E+17,neutral,0.6791,,0,Virgin America,,elisha_malulani,,0,@VirginAmerica when can I book my flight to Hawaii??,,23/02/2015 17:54,i'm creating a monster ,Pacific Time (US & Canada)
425.70036E+17,negative,1,Customer Service Issue,1,Virgin America,,DannyDouglass,,0,@VirginAmerica Your chat support is not working on your site: http://t.co/vhp2GtDWPk,,23/02/2015 17:41,"San Francisco, CA",Pacific Time (US & Canada)
435.70034E+17,positive,0.6639,,,Virgin America,,jamesferrandini,,0,"@VirginAmerica View of downtown Los Angeles, the Hollywood Sign, and beyond that rain in the mountains! http://t.co/Dw5nf0ibtr",,23/02/2015 17:32,,
445.70025E+17,negative,0.6688,Flight Booking Problems,0.6688,Virgin America,,will_lenzenjr,,0,"@VirginAmerica Hey, first time flyer next week - excited! But I'm having a hard time getting my flights added to my Elevate account. Help?",,23/02/2015 17:00,Iowa City,Central Time (US & Canada)
455.70016E+17,neutral,1,,,Virgin America,,GottAmanda,,0,@VirginAmerica plz help me win my bid upgrade for my flight 2/27 LAX--->SEA!!!  🍷👍💺✈️,"[34.0219817, -118.38591198]",23/02/2015 16:24,Los Angeles,
465.70015E+17,neutral,0.6578,,0,Virgin America,,KGervaise,,0,@VirginAmerica I have an unused ticket but moved to a new city where you don't fly. How can I fly with you before it expires? #travelhelp,,23/02/2015 16:20,Georgia,Pacific Time (US & Canada)
475.70014E+17,neutral,1,,,Virgin America,,papamurat,,0,@VirginAmerica are flights leaving Dallas for Seattle on time Feb 24?,,23/02/2015 16:13,,
485.70012E+17,positive,1,,,Virgin America,,arieldaie,,0,@VirginAmerica I'm #elevategold for a good reason: you rock!!,,23/02/2015 16:08,Los Angeles,
495.70011E+17,neutral,0.6799,,,Virgin America,,vacations7,,0,@VirginAmerica  DREAM http://t.co/oA2dRfAoQ2 http://t.co/lWWdAc2kHx,,23/02/2015 16:04,Turks and caicos,
505.70011E+17,positive,1,,,Virgin America,,ChelseaPoe666,,0,@VirginAmerica wow this just blew my mind,,23/02/2015 16:01,Oakland via Midwest ,Atlantic Time (Canada)
515.70011E+17,neutral,1,,,Virgin America,,BobGlavinVO,,0,@VirginAmerica @ladygaga @carrieunderwood After last night #tribute #SoundOfMusic #Oscars2015 @ladygaga! I think @carrieunderwood agree,,23/02/2015 16:01,"New York, NY",Eastern Time (US & Canada)
525.7001E+17,neutral,0.6436,,,Virgin America,,lisaaiko,,0,@VirginAmerica @ladygaga @carrieunderwood All were entertaining,,23/02/2015 15:58,,
535.70009E+17,neutral,0.6764,,0,Virgin America,,grantbrowne,,0,"@VirginAmerica Is flight 769 on it's way? Was supposed to take off 30 minutes ago. Website still shows ""On Time"" not ""In Flight"". Thanks.",,23/02/2015 15:55,Worldwide,Central Time (US & Canada)
545.70007E+17,positive,0.657,,,Virgin America,,joyabsalon,,0,@VirginAmerica @ladygaga @carrieunderwood Julie Andrews all the way though @ladygaga was very impressive! NO to @Carrieunderwood,,23/02/2015 15:46,Northern Virginia,Eastern Time (US & Canada)
555.70004E+17,neutral,1,,,Virgin America,,2v,,0,@VirginAmerica wish you flew out of Atlanta... Soon?,,23/02/2015 15:36,Los Angeles / Atlanta,Eastern Time (US & Canada)
565.70001E+17,neutral,0.7118,,0,Virgin America,,KSmithFoundHere,,0,@VirginAmerica @ladygaga @carrieunderwood Julie Andrews. Hands down.,,23/02/2015 15:24,,Atlantic Time (Canada)
575.7E+17,neutral,1,,,Virgin America,,papamurat,,0,@VirginAmerica Will flights be leaving Dallas for LA on February 24th?,,23/02/2015 15:19,,
585.69996E+17,negative,0.6939,Flight Booking Problems,0.6939,Virgin America,,murphicus,,0,@VirginAmerica hi! i'm so excited about your $99 LGA->DAL deal- but i've been trying 2 book since last week & the page never loads. thx!,,23/02/2015 15:05,"new york, new york",Eastern Time (US & Canada)
595.69996E+17,positive,1,,,Virgin America,,VinnieFerra,,0,@VirginAmerica you know it. Need it on my spotify stat #guiltypleasures,,23/02/2015 15:04,"brooklyn, Ny",Pacific Time (US & Canada)
605.6999E+17,positive,0.635,,,Virgin America,,KevinDemsi,,0,@VirginAmerica @ladygaga @carrieunderwood  I'm Lady Gaga!!! She is amazing! 😊,,23/02/2015 14:40,"Bali, Republic of Indonesia",Kuala Lumpur
615.6999E+17,neutral,0.7007,,,Virgin America,,giffgaffman,,0,@VirginAmerica @ladygaga @carrieunderwood - Carrie!,,23/02/2015 14:40,"UK, USA. ",
625.6999E+17,neutral,1,,,Virgin America,,HanlonBrothers,,0,@VirginAmerica New marketing song? https://t.co/F2LFULCbQ7 let us know what you think?,,23/02/2015 14:37,"Gold Coast, Australia",Brisbane
635.69989E+17,neutral,1,,,Virgin America,,emilybg78,,0,@VirginAmerica @ladygaga @carrieunderwood Julie Andrews first but Lady Gaga wow'd me last night. Carrie? Meh.,,23/02/2015 14:36,"Stockton, CA",Arizona
645.69989E+17,negative,1,Customer Service Issue,1,Virgin America,,rachie1126,,0,@VirginAmerica I called a 3-4 weeks ago about adding 3 flights from 2014 to my Elevate...they still haven't shown up...help!,,23/02/2015 14:35,"New York, NY",Eastern Time (US & Canada)
655.69988E+17,neutral,0.6858,,,Virgin America,,adawson66,,0,"@VirginAmerica @ladygaga @carrieunderwood all are great , but I have to go with #CarrieUnderwood 😍👌","[33.57963333, -117.73024772]",23/02/2015 14:30,,
665.69987E+17,neutral,1,,,Virgin America,,SocialPLC,,0,"@VirginAmerica @LadyGaga @CarrieUnderwood Sorry, Mary Martin had it first!",,23/02/2015 14:26,"Twin Cities, Minn.",Eastern Time (US & Canada)
675.69986E+17,positive,1,,,Virgin America,,jeffreymace01,,0,@VirginAmerica @ladygaga @carrieunderwood  love all three but you really can't beat the classics!,,23/02/2015 14:25,,
685.69982E+17,neutral,0.6814,,0,Virgin America,,1stcrown,,0,@VirginAmerica Flight 0736 DAL to DCA 2/24 2:10pm. Tried to check in could not. Status please.,,23/02/2015 14:09,USA,Central Time (US & Canada)
695.69977E+17,negative,1,Customer Service Issue,1,Virgin America,,onerockgypsy,,0,@VirginAmerica heyyyy guyyyys.. been trying to get through for an hour. can someone call me please? :/,,23/02/2015 13:46,next city,Pacific Time (US & Canada)
705.69974E+17,negative,1,Late Flight,0.6789,Virgin America,,noelduan,,0,"@VirginAmerica Hi, Virgin! I'm on hold for 40-50 minutes -- are there any earlier flights from LA to NYC tonight; earlier than 11:50pm?",,23/02/2015 13:35,SF ↔ NY,Eastern Time (US & Canada)
715.69973E+17,positive,0.6922,,,Virgin America,,Travelzoo,,0,@VirginAmerica Congrats on winning the @Travelzoo award for Best Deals from an Airline (US) http://t.co/kj1iljaebV,,23/02/2015 13:30,"New York, NY",Pacific Time (US & Canada)
725.69967E+17,negative,1,Lost Luggage,1,Virgin America,,gianagon,,0,@VirginAmerica everything was fine until you lost my bag,"[40.6413712, -73.78311558]",23/02/2015 13:08,New York + Panama,Eastern Time (US & Canada)
735.69962E+17,neutral,1,,,Virgin America,,bxchen,,0,@virginamerica Need to change reservation. Have Virgin credit card. Do I need to modify on phone to waive change fee? Or can I do online?,,23/02/2015 12:47,"San Francisco, CA",Eastern Time (US & Canada)
745.6995E+17,neutral,0.6492,,0,Virgin America,,seimatrun,,0,@VirginAmerica I emailed your customer service team. Let me know if you need the tracking number.,,23/02/2015 12:00,Los Angeles,
755.69949E+17,neutral,1,,,Virgin America,,jamied7,,0,"@VirginAmerica hi I just booked a flight but need to add baggage, how can I do this?",,23/02/2015 11:56,"London, England",London
765.69946E+17,negative,1,Flight Attendant Complaints,0.3516,Virgin America,,seimatrun,,0,@VirginAmerica your airline is awesome but your lax loft needs to step up its game. $40 for dirty tables and floors? http://t.co/hy0VrfhjHt,,23/02/2015 11:46,Los Angeles,
775.69943E+17,positive,1,,,Virgin America,,mrmichaellay,,0,"@VirginAmerica not worried, it's been a great ride in a new plane with great crew. All airlines should be like this.","[36.08457854, -115.13780136]",23/02/2015 11:32,Floridian from Cincinnati ,Eastern Time (US & Canada)
785.69942E+17,positive,1,,,Virgin America,,TaylorLumsden,,0,@VirginAmerica awesome. I flew yall Sat morning. Any way we can correct my bill ?,,23/02/2015 11:28,"Dallas, Texas",Mountain Time (US & Canada)
795.69941E+17,neutral,1,,,Virgin America,,campusmoviefest,,0,"@VirginAmerica Or watch some of the best student films in the country at 35,000 feet! #CMFat35000feet http://t.co/KEK5pDMGiF",,23/02/2015 11:24,USA,Eastern Time (US & Canada)
805.6994E+17,neutral,1,,,Virgin America,,TaylorLumsden,,0,@VirginAmerica first time flying you all. do you have a different rate/policy for media Bags? Thanks,,23/02/2015 11:22,"Dallas, Texas",Mountain Time (US & Canada)
815.69935E+17,negative,1,Customer Service Issue,1,Virgin America,,meme_meng,,0,@VirginAmerica what is going on with customer service? Is there anyway to speak to a human asap? Thank you.,,23/02/2015 11:02,,
825.69934E+17,neutral,1,,,Virgin America,,kyle_romanoff,,0,@VirginAmerica what happened to Doom?!,,23/02/2015 10:58,,
835.69934E+17,negative,1,Customer Service Issue,1,Virgin America,,GunsNDip,,0,@VirginAmerica why can't you supp the biz traveler like @SouthwestAir  and have customer service like @JetBlue #neverflyvirginforbusiness,,23/02/2015 10:56,,Pacific Time (US & Canada)
845.69934E+17,positive,1,,,Virgin America,,artisticwritr87,,0,@VirginAmerica I've applied more then once to be a member of the #inflight crew team...Im 100% interested. #flightattendant #dreampath -G,,23/02/2015 10:56,"Seattle, WA",Pacific Time (US & Canada)
855.69933E+17,negative,0.6792,Late Flight,0.3477,Virgin America,,arieldaie,,0,@VirginAmerica you're the best!! Whenever I (begrudgingly) use any other airline I'm delayed and Late Flight :(,,23/02/2015 10:54,Los Angeles,
865.69933E+17,negative,1,Can't Tell,1,Virgin America,,GunsNDip,,0,@VirginAmerica I have no interesting flying with you after this. I will Cancelled Flight my next four flights I planned.#neverflyvirginforbusiness,,23/02/2015 10:54,,Pacific Time (US & Canada)
875.69929E+17,negative,1,Can't Tell,1,Virgin America,,GunsNDip,,0,@VirginAmerica it was a disappointing experience which will be shared with every business traveler I meet. #neverflyvirgin,,23/02/2015 10:38,,Pacific Time (US & Canada)
885.69927E+17,negative,1,Flight Booking Problems,1,Virgin America,,jsatk,,0,@VirginAmerica I’m having trouble adding this flight my wife booked to my Elevate account. Help? http://t.co/pX8hQOKS3R,"[0.0, 0.0]",23/02/2015 10:29,"Lower Pacific Heights, SF, CA",Pacific Time (US & Canada)
895.69923E+17,neutral,0.6705,,0,Virgin America,,serenaklal,,0,@VirginAmerica Can't bring up my reservation online using Flight Booking Problems code,,23/02/2015 10:15,Chicago,Eastern Time (US & Canada)
905.69922E+17,neutral,1,,,Virgin America,,openambit1,,0,@VirginAmerica Random Q: what's the distribution of elevate avatars? I bet that kitty has a disproportionate share http://t.co/APtZpuROp4,,23/02/2015 10:09,,
915.69921E+17,neutral,0.6545,,0,Virgin America,,cabowine,,0,@VirginAmerica I <3 Flying VA But Life happens and I am trying to #change my trip JPERHI  Can you help.VA home page will not let me ?,,23/02/2015 10:04,"Los Cabos,Mexico",Arizona
925.69919E+17,negative,1,Can't Tell,0.6513,Virgin America,,MaryAnnTaylorT,,0,@VirginAmerica Why is the site down?  When will it be back up?,,23/02/2015 9:57,"New York, NY",Arizona
935.69916E+17,neutral,1,,,Virgin America,,RamotControl,,0,"@VirginAmerica ""You down with RNP?"" ""Yeah you know me!""",,23/02/2015 9:45,,Pacific Time (US & Canada)
945.69913E+17,neutral,0.6639,,0,Virgin America,,losermelon,,0,"@VirginAmerica hi, i did not get points on my elevate account for my most recent flight, how do i add the flight and points to my account?",,23/02/2015 9:35,,
955.69912E+17,negative,1,Cancelled Flight,1,Virgin America,,AlisonK33774854,,0,@VirginAmerica I like the TV and interesting video . Just disappointed in Cancelled Flightled flight when other flights went out to jfk on Saturday .,,23/02/2015 9:29,,
965.69912E+17,negative,1,Late Flight,1,Virgin America,,GunsNDip,,0,"@VirginAmerica just landed in LAX, an hour after I should of been here. Your no Late Flight bag check is not business travel friendly #nomorevirgin",,23/02/2015 9:28,,Pacific Time (US & Canada)
975.69911E+17,neutral,0.6765,,0,Virgin America,,yazdanagh,,0,@VirginAmerica why is flight 345 redirected?,,23/02/2015 9:26,,
985.69911E+17,negative,1,Customer Service Issue,0.6863,Virgin America,,MerchEngines,,0,"@VirginAmerica Is it me, or is your website down?  BTW, your new website isn't a great user experience.  Time for another redesign.",,23/02/2015 9:25,"Los Angeles, CA",Arizona
995.69909E+17,negative,1,Customer Service Issue,0.6771,Virgin America,,ColorCartel,,0,@VirginAmerica I can't check in or add a bag. Your website isn't working. I've tried both desktop and mobile http://t.co/AvyqdMpi1Y,,23/02/2015 9:18,"Austin, TX",Mountain Time (US & Canada)
1005.69907E+17,negative,1,Can't Tell,0.659,Virgin America,,MustBeSpoken,,0,@VirginAmerica - Let 2 scanned in passengers leave the plane than told someone to remove their bag from 1st class bin? #uncomfortable,,23/02/2015 9:11,,
1015.69897E+17,negative,1,Flight Booking Problems,0.6714,Virgin America,,mattbunk,,0,@virginamerica What is your phone number. I can't find who to call about a flight reservation.,,23/02/2015 8:29,"Sterling Heights, MI",Eastern Time (US & Canada)
1025.69894E+17,negative,1,Customer Service Issue,1,Virgin America,,louisjenny,,0,@VirginAmerica is anyone doing anything there today?  Website is useless and no one is answering the phone.,,23/02/2015 8:19,Washington DC,Quito
1035.69894E+17,neutral,1,,,Virgin America,,STravelsW,,0,@VirginAmerica trying to add my boy Prince to my ressie. SF this Thursday @VirginAmerica from LAX http://t.co/GsB2J3c4gM,,23/02/2015 8:19,"Manhattan Beach, CA",
1045.69892E+17,negative,1,Late Flight,0.6882,Virgin America,,GunsNDip,,0,@VirginAmerica why must a traveler miss a flight to Late Flight check a bag?  I missed my morning appointments and you lost my business. #sfo2lax,,23/02/2015 8:11,,Pacific Time (US & Canada)
1055.69891E+17,neutral,1,,,Virgin America,,joeyrenagade,,0,@VirginAmerica check out new music http://t.co/maRcnOCWzn,,23/02/2015 8:08,Greater Los Angeles,
1065.69891E+17,negative,0.6925,Late Flight,0.3521,Virgin America,,mrmichaellay,,0,@virginamerica how's a direct flight FLL->SFO have unexpected layover in Vegas 4 fuel yet peeps next to me bought for Vegas flight. #sneaky,"[0.0, 0.0]",23/02/2015 8:08,Floridian from Cincinnati ,Eastern Time (US & Canada)
1075.69887E+17,negative,1,Late Flight,0.3486,Virgin America,,GunsNDip,,0,@VirginAmerica your no Late Flight bag check just lost you my business. I missed flight and AM apt. Three other people on flight had same exp.,,23/02/2015 7:51,,Pacific Time (US & Canada)
1085.69887E+17,positive,1,,,Virgin America,,TheDuchessSF,,0,"@VirginAmerica - amazing customer  service, again! 💕💕 RaeAnn in SF - she's the best! #customerservice #virginamerica #flying",,23/02/2015 7:50,Online,Pacific Time (US & Canada)
1095.69885E+17,negative,1,Customer Service Issue,1,Virgin America,,BeLeather,,0,@VirginAmerica called your service line and was hung up on. This is awesome. #sarcasm,"[0.0, 0.0]",23/02/2015 7:40,,Pacific Time (US & Canada)
1105.69884E+17,negative,1,Flight Booking Problems,0.6366,Virgin America,,BeLeather,,0,@VirginAmerica your site is tripping. I'm trying to check in and I'm getting the plain text version. I am reluctant to enter any card info.,"[0.0, 0.0]",23/02/2015 7:40,,Pacific Time (US & Canada)
1115.69882E+17,neutral,0.6593,,0,Virgin America,,drcaseydrake,,0,@VirginAmerica I was scheduled for SFO 2 DAL flight 714 today. Changed to 24th due weather. Looks like flight still on?,"[37.79374402, -122.39327564]",23/02/2015 7:28,"Dallas, TX",
1125.69874E+17,positive,0.6823,,0,Virgin America,,flyfromWAS,,0,"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/tZZJhuIbCH #CheapFlights #FareCompare",,23/02/2015 6:57,"Washington, DC",Eastern Time (US & Canada)
1135.69874E+17,neutral,1,,,Virgin America,,flyfromSEA,,0,"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/RPdBpX3wNd #CheapFlights #FareCompare",,23/02/2015 6:57,Seattle,Central Time (US & Canada)
1145.69874E+17,positive,0.6806,,,Virgin America,,flyfromNYC,,0,"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/B2Xi4YG5T8 #CheapFlights #FareCompare",,23/02/2015 6:57,"New York City, NY",Central Time (US & Canada)
1155.69874E+17,neutral,0.6529,,,Virgin America,,flyfromLAX,,0,"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/QDlJHslOI5 #CheapFlights #FareCompare",,23/02/2015 6:57,"Los Angeles, CA",Central Time (US & Canada)
1165.69872E+17,positive,0.678,,,Virgin America,,Silvanabfer,,0,@VirginAmerica Have a great week 🌞✈,,23/02/2015 6:51,,
1175.69861E+17,positive,0.3482,,0,Virgin America,,AdamJdubs,,0,@VirginAmerica come back to #PHL already. We need you to take us out of this horrible cold. #pleasecomeback http://t.co/gLXFwP6nQH,,23/02/2015 6:07,Earth,Eastern Time (US & Canada)
1185.69848E+17,negative,1,Late Flight,1,Virgin America,,nicholas_v,,0,"@VirginAmerica should I be concerned that I am about to fly on a plane that needs to be delayed due to a ""tech stop""?","[26.074379, -80.1416831]",23/02/2015 5:15,,Eastern Time (US & Canada)
1195.69814E+17,positive,1,,,Virgin America,,tstashajones,,0,"@VirginAmerica is the best airline I have flown on.Easy to change your reservation,helpful representatives & a comfortable flying experience",,23/02/2015 3:01,"Halifax, Nova Scotia, Canada",Eastern Time (US & Canada)
1205.69778E+17,positive,1,,,Virgin America,,SkateMamas,,0,@VirginAmerica and again! Another rep kicked butt! Naelah represents your team so beautifully!! Thank you!!!,,23/02/2015 0:35,"Los Angeles, CA",
1215.69774E+17,positive,1,,,Virgin America,,dngoo,,0,@VirginAmerica your beautiful front-end design is down right now; but it was cool to still book my ticket b/c all your back-end was secure.,,23/02/2015 0:21,"Near a park, water, or lights",Pacific Time (US & Canada)
1225.6977E+17,positive,1,,,Virgin America,,SamBrittenham,,0,"@VirginAmerica Love the team running Gate E9 at LAS tonight. Waited for a delayed flight, and they kept things entertaining",,23/02/2015 0:06,USA,Eastern Time (US & Canada)
1235.69748E+17,negative,0.6832,Customer Service Issue,0.3773,Virgin America,,usagibrian,,0,@VirginAmerica Use another browser! 2015 & a brand with a reputation built on tech response doesn't have a cross-browser compatible website?,,22/02/2015 22:39,San Francisco CA,Pacific Time (US & Canada)
1245.69741E+17,negative,1,Flight Booking Problems,0.6767,Virgin America,,usagibrian,,0,"@VirginAmerica And now the flight Flight Booking Problems site is totally down. Folks, what is the problem?",,22/02/2015 22:11,San Francisco CA,Pacific Time (US & Canada)
1255.69738E+17,negative,1,Customer Service Issue,0.6527,Virgin America,,KindofLuke,,0,@VirginAmerica I like the customer service but a 40 min delay just for connecting passengers seems too long. VA370,,22/02/2015 21:56,,
1265.69714E+17,positive,1,,,Virgin America,,ptbrodie,,0,@VirginAmerica thanks to your outstanding NYC-JFK crew who moved mountains to get me home to San Francisco tonight!,,22/02/2015 20:23,San Francisco,
1275.69675E+17,positive,1,,,Virgin America,,cheryleng,,0,@VirginAmerica you have the absolute best team and customer service ever.  Every time I fly with you I'm delighted.  Thank you!,"[33.9469039, -118.40716847]",22/02/2015 17:48,,Pacific Time (US & Canada)
1285.69674E+17,neutral,1,,,Virgin America,,HishamSharaby,,0,"@VirginAmerica Do you provide complimentary upgrades to first class, if there are available seats?",,22/02/2015 17:45,New York,Eastern Time (US & Canada)
1295.69666E+17,negative,0.6703,Customer Service Issue,0.6703,Virgin America,,ChrisFordisHere,,0,@VirginAmerica i need to change my flight thats scheduled in 9 hours and 120 min wait time on phone. Im calling intern. Help!!,"[51.04345575, -114.06071363]",22/02/2015 17:14,NYC,Tehran
1305.69652E+17,positive,1,,,Virgin America,,JKF1897,,0,@VirginAmerica completely awesome experience last month BOS-LAS nonstop. Thanks for such an awesome flight and depart time. #VAbeatsJblue,,22/02/2015 16:18,,
1315.69649E+17,neutral,1,,,Virgin America,,F6x,,0,@VirginAmerica How can I watch the #Oscars2015 on my JFK->SFO flight?,"[40.64662464, -73.77090177]",22/02/2015 16:05,"San Francisco, CA",Pacific Time (US & Canada)
1325.69643E+17,neutral,0.6535,,0,Virgin America,,lawyang588,,0,@VirginAmerica is flight 882 Cancelled Flightled and what do I do if it is?,,22/02/2015 15:41,,
1335.69643E+17,negative,1,Customer Service Issue,0.6448,Virgin America,,melokudo,,0,@VirginAmerica you are failing your customers because your check in process does not link to TSA pre-check.,,22/02/2015 15:40,,Eastern Time (US & Canada)
1345.69634E+17,negative,1,Can't Tell,1,Virgin America,,ChrysiChrysic,,0,@VirginAmerica @FiDiFamilies us too! Terrible airline! Just gave us a hotel hotline number and said sorry,,22/02/2015 15:06,,
1355.69634E+17,neutral,1,,,Virgin America,,nikkisixxfan93,,0,@VirginAmerica has flight number 276 from SFO to Cabo San Lucas arrived yet?,,22/02/2015 15:03,"Sacramento,California",Pacific Time (US & Canada)
1365.69633E+17,negative,1,Cancelled Flight,0.6875,Virgin America,,ChrysiChrysic,,0,@VirginAmerica @ChrysiChrysic your assistance yesterday when u Cancelled Flightled our flight was to give us a hotel hotline  Shame on you!,,22/02/2015 15:02,,
1375.6963E+17,negative,1,Late Flight,1,Virgin America,,MOCBlogger,,0,@VirginAmerica Another delayed flight? #likingyoulessandless,,22/02/2015 14:49,San Diego,Alaska
1385.69627E+17,negative,1,Customer Service Issue,1,Virgin America,,tfaz,,0,@VirginAmerica I need to register a service dog for a first class ticket from SFO > Dulles. The phone queue is an hour or longer. Pls advise,,22/02/2015 14:39,"Oakland, California",Pacific Time (US & Canada)
1395.69626E+17,positive,1,,,Virgin America,,lisaptv,,1,@virginamerica you ROCK for making it so I can watch #Oscars on my flight!! #redcarpet #oscars #oscars2015,,22/02/2015 14:32,,Mountain Time (US & Canada)
1405.69626E+17,neutral,1,,,Virgin America,,dropapp,,0,"@VirginAmerica, @reallytallchris dropped a track on you... https://t.co/zv2pt6TRK9",,22/02/2015 14:31,,
1415.6962E+17,positive,0.7011,,,Virgin America,,HollywoodHotMom,,0,@VirginAmerica always!!! Xoxo,,22/02/2015 14:09,All Over!,Pacific Time (US & Canada)
1425.6962E+17,negative,1,Flight Booking Problems,1,Virgin America,,GoShar2012,,0,@VirginAmerica why can't we book seats on your flights when we buy them or even during check in? Creates so much anxiety! #frustrated,,22/02/2015 14:07,"Providence, RI",Eastern Time (US & Canada)
1435.69619E+17,negative,0.6543,Flight Attendant Complaints,0.3562,Virgin America,,MOCBlogger,,0,@VirginAmerica You'd think paying an extra $100 bucks RT for luggage might afford you hiring an extra hand at @sfo #lame,,22/02/2015 14:03,San Diego,Alaska
1445.69616E+17,positive,1,,,Virgin America,,SkateMamas,,0,@VirginAmerica best customer service rep in the world! #irmafromDallas takes the cake!!!,,22/02/2015 13:55,"Los Angeles, CA",
1455.69615E+17,neutral,0.355,,0,Virgin America,,FiDiFamilies,,0,@VirginAmerica Can you find us a flt out of LAX that is sooner than midnight on Monday? That would be great customer service 😃,,22/02/2015 13:49,New York City ,Eastern Time (US & Canada)
1465.69614E+17,negative,0.6889,Late Flight,0.6889,Virgin America,,jarrydosborne,,0,@VirginAmerica please provide status for flight 769.  I cant imagine it's on time as the Web indicates  dude to weather here and/or Dallas,,22/02/2015 13:47,New York,Eastern Time (US & Canada)
1475.69614E+17,positive,1,,,Virgin America,,HollywoodHotMom,,0,@VirginAmerica you have amazing staff & super helpful as I just ran the @WaltDisneyWorld #PrincessHalf they have spoiled me with comfort!!!,,22/02/2015 13:45,All Over!,Pacific Time (US & Canada)
1485.6961E+17,negative,1,Cancelled Flight,1,Virgin America,,mlorenzen,,0,"@VirginAmerica I paid the premium to fly you across the country, you Cancelled Flight my flight and offer no check fee or upgrade love? Sad face :(",,22/02/2015 13:29,"iPhone: 29.741360,-90.131523",Pacific Time (US & Canada)
1495.69608E+17,negative,0.679,Flight Booking Problems,0.3684,Virgin America,,Tyler_Starrine,,0,@VirginAmerica question: is it not possible to book a seat for an infant under 2? It's not giving me the option but we want a seat for him.,,22/02/2015 13:23,Los Angeles,Pacific Time (US & Canada)
1505.696E+17,positive,1,,,Virgin America,,jessicajaymes,,2,Always have it together!!! You're welcome! RT @VirginAmerica: @jessicajaymes You're so welcome.,"[33.94652852, -118.40766257]",22/02/2015 12:49,"hollywood, california",Pacific Time (US & Canada)
1515.69596E+17,positive,1,,,Virgin America,,livingfitly,,0,@virginamerica #flight home to #dc #sunset #globe in' #backtowinter back to #work! #refreshed http://t.co/VX9vBCTdLf,,22/02/2015 12:35,"Washington, DC",Eastern Time (US & Canada)
1525.69596E+17,negative,1,Damaged Luggage,0.6501,Virgin America,,khartline,,0,.@VirginAmerica I don't understand why you need a DM to give me an answer on if you have a damaged luggage policy.,,22/02/2015 12:34,Las Vegas,Pacific Time (US & Canada)
1535.69594E+17,negative,1,Damaged Luggage,1,Virgin America,,khartline,,0,.@VirginAmerica does that mean you don't have a policy for destroyed luggage?,,22/02/2015 12:27,Las Vegas,Pacific Time (US & Canada)
1545.69587E+17,neutral,1,,,Virgin America,,MACRoxburgh,,0,@VirginAmerica is there special assistance if I travel alone w/2 kids and 1 infant? Priority boarding?,,22/02/2015 11:56,,Atlantic Time (Canada)
1555.69581E+17,positive,1,,,Virgin America,,paulnakada,,0,@VirginAmerica thank you for checking in. tickets are purchased and customer is happy ;-),,22/02/2015 11:33,San Francisco,Pacific Time (US & Canada)
1565.69576E+17,neutral,1,,,Virgin America,,wildcatdad,,0,@VirginAmerica is your website ever coming back online?,,22/02/2015 11:13,,
1575.69575E+17,neutral,0.6732,,0,Virgin America,,RheaThurman1,,0,"@VirginAmerica  - Is Flight 713 from Love Field to SFO definitely Cancelled Flightled for Monday, February 23?",,22/02/2015 11:10,,
1585.69575E+17,neutral,1,,,Virgin America,,Osiris91780,,0,@VirginAmerica Is flight 0769 out of LGA to DFW on time?,,22/02/2015 11:10,,
1595.69575E+17,neutral,1,,,Virgin America,,HeatherWhoo,,0,@VirginAmerica my drivers license is expired by a little over a month. Can I fly Friday morning using my expired license?,,22/02/2015 11:10,,
1605.69573E+17,negative,1,Customer Service Issue,0.6983,Virgin America,,paulnakada,,0,@VirginAmerica having problems Flight Booking Problems on the web site. keeps giving me an error and to contact by phone.  phone is 30 minute wait.,,22/02/2015 11:02,San Francisco,Pacific Time (US & Canada)
1615.69573E+17,negative,0.6593,Cancelled Flight,0.6593,Virgin America,,RampantSmashing,,0,@VirginAmerica How do I reschedule my Cancelled Flightled flights online? The change button is greyed out!,,22/02/2015 11:01,CA,
1625.69567E+17,negative,1,Flight Booking Problems,0.6556,Virgin America,,intlwriter,,0,"@VirginAmerica I rang, but there is a wait for 35 minutes!! I can book the same ticket through a vendor, fix your site",,22/02/2015 10:38,@ the moment in New Delhi,Pacific Time (US & Canada)
1635.69565E+17,negative,1,Late Flight,0.3571,Virgin America,,finslippy,,0,"@VirginAmerica got a flight (we were told) for 4:50 today..,checked my email and its for 4;50 TOMORROW. This is unacceptable.",,22/02/2015 10:30,Brooklyn,Eastern Time (US & Canada)
1645.69565E+17,negative,1,Cancelled Flight,1,Virgin America,,finslippy,,0,"@VirginAmerica our flight into lga was Cancelled Flighted. We're stuck in Dallas. I called to reschedule, told I could get a flight for today...(1/2)",,22/02/2015 10:29,Brooklyn,Eastern Time (US & Canada)
1655.69562E+17,negative,1,Bad Flight,1,Virgin America,,Gr8Fratsby,,0,@virginamerica why don't any of the pairings include red wine?! Only white is offered :( #redwineisbetter,,22/02/2015 10:19,"Washington, DC",Eastern Time (US & Canada)
1665.69541E+17,negative,0.6517,Customer Service Issue,0.3371,Virgin America,,sbaaronson,,0,@VirginAmerica is the website down?,,22/02/2015 8:56,Los Angeles,
1675.6954E+17,negative,0.68,Customer Service Issue,0.35,Virgin America,,jonesbasf,,0,@VirginAmerica - Your site seems a little wonked right now. May want to have a look. Tried on two browsers. No CSS? http://t.co/8qsQMM7KF2,,22/02/2015 8:53,,
1685.69495E+17,negative,1,Customer Service Issue,0.7002,Virgin America,,Gr8Fratsby,,0,@VirginAmerica I'm disappointed that the agent at the designated silver status check in line @Dulles_Airport closed to assist all pasengers,,22/02/2015 5:51,"Washington, DC",Eastern Time (US & Canada)
1695.69482E+17,neutral,1,,,Virgin America,,NewsSWA,,0,@VirginAmerica Plans to Include Austin to its Dallas Route - TopNews Arab #Emirates http://t.co/aqZWecOkk2,,22/02/2015 5:02,FL410,Sydney
1705.69478E+17,negative,1,Customer Service Issue,1,Virgin America,,CSHangover,,0,@VirginAmerica Is it normal to receive no reply from Central Baggage #baggageissues #smh,,22/02/2015 4:43,Tokyo,Irkutsk
1715.69461E+17,negative,1,longlines,0.6818,Virgin America,,girlphotophilly,,0,@VirginAmerica at Logan airport and waiting to checkin for my 9am flight. Checkin desk not open !!!!! Why?!,,22/02/2015 3:39,"Philadelphia, Pa",Eastern Time (US & Canada)
1725.6946E+17,neutral,1,,,Virgin America,,NewsSWA,,0,@VirginAmerica to jump into the Dallas-Austin market - @Dallas_News http://t.co/EwwGi97gdx,,22/02/2015 3:32,FL410,Sydney
1735.69452E+17,neutral,1,,,Virgin America,,NewsSWA,,0,"@VirginAmerica Beats EPS Views, Takes On #SouthwestAir VA LUV - Investor's Business Daily http://t.co/FLwmGDAHxu",,22/02/2015 3:02,FL410,Sydney
1745.69447E+17,neutral,1,,,Virgin America,,Graemelodge5545,,0,@VirginAmerica Lister to my show my on Monday 1230 130,,22/02/2015 2:42,,
1755.69429E+17,neutral,1,,,Virgin America,,NewsSWA,,0,@VirginAmerica to begin Dallas-Austin #flights in April - 88.9 KETR http://t.co/SSUVWwkyHH,,22/02/2015 1:32,FL410,Sydney
1765.69369E+17,negative,1,Can't Tell,0.663,Virgin America,,Boards707,,0,"@VirginAmerica congrats, you just got all my business from EWR to SFO/LAX. Fuck you @united fl1289 SFO/EWR was the clincher...",,21/02/2015 21:32,"Belmar, NJ",Eastern Time (US & Canada)
1775.69368E+17,negative,1,Customer Service Issue,0.6777,Virgin America,,MikeWiener,,0,@VirginAmerica  I applied over 2 weeks ago. Haven't heard back and I'm flying this week #disappointed,,21/02/2015 21:28,,Eastern Time (US & Canada)
1785.69356E+17,neutral,0.6816,,0,Virgin America,,khartline,,0,@VirginAmerica I'd love to know what your policy is for damaged luggage.,,21/02/2015 20:41,Las Vegas,Pacific Time (US & Canada)
1795.69354E+17,positive,1,,,Virgin America,,simpasmore,,0,@VirginAmerica Thank you for the follow,,21/02/2015 20:33,Barbados ,Eastern Time (US & Canada)
1805.69351E+17,negative,1,Customer Service Issue,1,Virgin America,,ChrysiChrysic,,0,@VirginAmerica - too many apologies! You r the worse airlines! Don't even respond to your cudtomers,,21/02/2015 20:21,,
1815.69349E+17,negative,1,Cancelled Flight,0.3709,Virgin America,,ChrysiChrysic,,0,@VirginAmerica shame on VA for making people spend money in stranded cities when other airlines are landing at JFK! Who will reimburse me?,,21/02/2015 20:11,,
1825.69325E+17,neutral,0.6701,,0,Virgin America,,TTINAC11,,0,@VirginAmerica @TTINAC11 I DM you,,21/02/2015 18:35,"Las Vegas, NV",Mountain Time (US & Canada)
1835.69323E+17,neutral,0.6942,,0,Virgin America,,elaurawrr,,0,@VirginAmerica can you please have flights in  SJC ? I have no choice but to fly Southwest to Vegas 😩😭,,21/02/2015 18:29,,Arizona
1845.69323E+17,negative,1,Customer Service Issue,0.7148,Virgin America,,joyabsalon,,0,@VirginAmerica too bad you say it takes 10 to 14 days via YOUR confirmation email. When I inquired after 3 weeks you claim 6 to 8 weeks!,,21/02/2015 18:29,Northern Virginia,Eastern Time (US & Canada)
1855.69319E+17,negative,0.6791,Cancelled Flight,0.6791,Virgin America,,meladorri,,0,@VirginAmerica Flight from BOS > LAS tomorrow was Cancelled Flightled. No notification; wait times are 1+ hour. Will you rebook on another airline?,,21/02/2015 18:11,"Boston, MA",Central Time (US & Canada)
1865.69318E+17,positive,0.3579,,0,Virgin America,,miaerolinea,,0,😎 RT @VirginAmerica: You’ve met your match. Got status on another airline? Upgrade (+restr): http://t.co/RHKaMx9VF5. http://t.co/PYalebgkJt,,21/02/2015 18:09,Worldwide,Caracas
1875.69316E+17,positive,1,,,Virgin America,,archiegips,,0,@VirginAmerica Only way to fly! #Elevate #Gold,,21/02/2015 18:02,LaLa Land,Pacific Time (US & Canada)
1885.69311E+17,neutral,0.653,,,Virgin America,,obiwantoby,,0,@VirginAmerica If only you guys had flights from CMH.,,21/02/2015 17:43,,Quito
1895.69311E+17,negative,1,Can't Tell,0.648,Virgin America,,MarwaYousofzoy,,0,"@VirginAmerica a lot of ""apologies"" being thrown out to customers from what I can see.Very sad. Thanks for nothing. Worst airline ever.",,21/02/2015 17:41,,
1905.69311E+17,negative,1,Flight Attendant Complaints,0.6729,Virgin America,,TTINAC11,,0,@VirginAmerica  for all my flight stuff wrong and did nothing about it. Had #worst #flight ever,,21/02/2015 17:40,"Las Vegas, NV",Mountain Time (US & Canada)
1915.69305E+17,neutral,0.6743,,0,Virgin America,,TheNotoriousLEX,,0,@VirginAmerica Having an issue finding a missing item on a plane. Can you help me find which airport my plane headed to next?,,21/02/2015 17:18,Chicago ,Central Time (US & Canada)
1925.69304E+17,positive,0.6783,,,Virgin America,,advertisingdiva,,0,@VirginAmerica you will match my #AmericanAirlines status? Cool!,"[38.9128188, -77.00798226]",21/02/2015 17:15,DC - LA - Venice Beach,Eastern Time (US & Canada)
1935.69304E+17,neutral,0.6863,,,Virgin America,,Floxie10,,0,“@VirginAmerica:You've met your match.Got status on another airline? Upgrade : http://t.co/H952rDKTqy” @asarco_ES_ar ? 🙉,,21/02/2015 17:14,Argentina,
1945.69304E+17,negative,1,Flight Booking Problems,0.6705,Virgin America,,alexrkonrad,,0,@VirginAmerica trying to book a flight with you guys and your website won't let me... about to lose my business,,21/02/2015 17:13,"New York, NY",Eastern Time (US & Canada)
1955.69304E+17,negative,1,Can't Tell,1,Virgin America,,MarwaYousofzoy,,0,@VirginAmerica you suck!,,21/02/2015 17:13,,
1965.69298E+17,positive,1,,,Virgin America,,lexiesalas,,0,@VirginAmerica thanks!,,21/02/2015 16:50,BAYAREA✈️NYC,Pacific Time (US & Canada)
1975.6929E+17,negative,1,Flight Booking Problems,0.6648,Virgin America,,MaximWheatley,,0,@VirginAmerica Just DM'd. Same issue persisting.,,21/02/2015 16:19,"Washington, DC",Atlantic Time (Canada)
1985.69282E+17,negative,1,Cancelled Flight,1,Virgin America,,FiDiFamilies,,0,@VirginAmerica Because we never rec'd Cancelled Flightlation notice we were left w no options to fly out of PS. Driving to LA for a red eye Mon w kids,,21/02/2015 15:47,New York City ,Eastern Time (US & Canada)
1995.69278E+17,negative,1,Flight Booking Problems,1,Virgin America,,lexiesalas,,0,@VirginAmerica trying to book a flight & your site is down 😁,,21/02/2015 15:29,BAYAREA✈️NYC,Pacific Time (US & Canada)
2005.69277E+17,negative,0.7158,Cancelled Flight,0.7158,Virgin America,,Artenis15,,0,@VirginAmerica You have any flights flying into Boston tomorrow? I need to be home and you Cancelled Flightled my flight and didn't do anything,,21/02/2015 15:27,MA // Ashton in Wonderland,Eastern Time (US & Canada)
2015.69264E+17,negative,1,Cancelled Flight,1,Virgin America,,NancyJFriedman,,0,@VirginAmerica you stink. Flight Cancelled Flighted from PSP to JFK and no notification or ability to rebook #disappointed.  #expected better,,21/02/2015 14:34,New York City,Eastern Time (US & Canada)
2025.69263E+17,positive,1,,,Virgin America,,JT_Magana,,0,@VirginAmerica I love your guy's song! We're dancing to it for our high school dance revue,,21/02/2015 14:28,,
2035.69262E+17,negative,1,Customer Service Issue,0.6733,Virgin America,,MaximWheatley,,0,@VirginAmerica Your website is down and I'm trying to check in!,,21/02/2015 14:27,"Washington, DC",Atlantic Time (Canada)
2045.69261E+17,positive,1,,,Virgin America,,carabubes,,0,"@VirginAmerica done! Thank you for the quick response, apparently faster than sitting on hold ;)",,21/02/2015 14:24,"Los Angeles, California",Central Time (US & Canada)
2055.69261E+17,neutral,0.6809,,0,Virgin America,,carabubes,,0,@VirginAmerica nervous about my flight from DC to LAX getting Cancelled Flightled tomorrow! Just sent you a DM to help me!,,21/02/2015 14:23,"Los Angeles, California",Central Time (US & Canada)
2065.69261E+17,positive,1,,,Virgin America,,wmrrock,,0,@VirginAmerica cool picture of another VirginAmerica plane off our wing. What a site! http://t.co/5B2agFd8c4,,21/02/2015 14:21,CT,Eastern Time (US & Canada)
2075.69253E+17,positive,1,,,Virgin America,,DailyBillboard,,0,@VirginAmerica Keep up the great work :),,21/02/2015 13:52,"Los Angeles, California",Pacific Time (US & Canada)
2085.69253E+17,positive,1,,,Virgin America,,BigRichTexasPam,,0,@VirginAmerica my goodness your people @love field are amazing under pressure ❤️from Texas #beatstheothers in crisis Please fly me to NY,"[32.84359605, -96.84910929]",21/02/2015 13:52,FREE ADVICE! ,Central Time (US & Canada)
2095.6925E+17,positive,0.6775,,0,Virgin America,,rtw4,,0,@VirginAmerica Thanks for a great flight from LA to Boston! Pilots did a great job landing in the snow. Can we go back to LA now? #seriously,,21/02/2015 13:41,"Natick, MA, USA",Central Time (US & Canada)
2105.69248E+17,neutral,1,,,Virgin America,,casualdiego,,0,@VirginAmerica can you please get me to the new york area before monday afternoon,,21/02/2015 13:32,"okayville, population me",
2115.69248E+17,positive,1,,,Virgin America,,kyle_romanoff,,0,"@VirginAmerica Thanks so much for the awesome support, you guys rock!",,21/02/2015 13:32,,
2125.69248E+17,negative,0.7053,Bad Flight,0.7053,Virgin America,,wmrrock,,0,@VirginAmerica seats in Row 8 don't recline should mention that on your website #soreback,,21/02/2015 13:30,CT,Eastern Time (US & Canada)
2135.69247E+17,negative,1,Late Flight,1,Virgin America,,wmrrock,,0,@VirginAmerica flight 404 delayed 2 hours in LA due to mechanical problems. Handle like pros but you could have tossed us a free drink.,,21/02/2015 13:28,CT,Eastern Time (US & Canada)
2145.69245E+17,negative,0.642,Cancelled Flight,0.642,Virgin America,,BigRichTexasPam,,0,@VirginAmerica why Cancelled Flight flights today? No precipitation to be scared of!  ❄️❄️❄️,"[32.8437698, -96.84928399]",21/02/2015 13:18,FREE ADVICE! ,Central Time (US & Canada)
2155.6924E+17,positive,0.6667,,0,Virgin America,,aaronkurlander,,0,@VirginAmerica twitter team. you guys killed it for rescheduling me asap. thank you!,,21/02/2015 13:00,"New York, NY",Eastern Time (US & Canada)
2165.69239E+17,negative,1,Cancelled Flight,0.6735,Virgin America,,MistakeCakeJake,,0,@VirginAmerica You guys charged me $100 to reschedule a flight that was then Cancelled Flighted and are now refusing to refund it. What's the deal?,,21/02/2015 12:54,,Central Time (US & Canada)
2175.69237E+17,negative,1,Customer Service Issue,0.6968,Virgin America,,NoelArtiles,,0,@VirginAmerica can’t access your website from Safari on iPhone 6. Seems to work on Mac and iPad. Need iPhone to add Passbook.,"[0.0, 0.0]",21/02/2015 12:48,"Austin, TX",Central Time (US & Canada)
2185.69236E+17,neutral,0.634,,0,Virgin America,,floatingatoll,,0,"@VirginAmerica on iPad and iPhone, clicking the CHECKIN link in the email I received at 24hrs before flight",,21/02/2015 12:45,"Silicon Valley, California",Pacific Time (US & Canada)
2195.69236E+17,negative,0.699,Customer Service Issue,0.699,Virgin America,,floatingatoll,,0,"@VirginAmerica your mobile site is broken, shows 220""{{header.elevateUser.numOfPointsAvailable || '0' | number}} Points"", won't let me checkin",,21/02/2015 12:44,"Silicon Valley, California",Pacific Time (US & Canada)
2215.69231E+17,negative,0.664,Cancelled Flight,0.3412,Virgin America,,aaronkurlander,,0,@VirginAmerica I was really looking forward to my flight. can you let me know when it will be rescheduled? #diehardvirgin,,21/02/2015 12:23,"New York, NY",Eastern Time (US & Canada)
2225.6923E+17,negative,1,Cancelled Flight,0.6452,Virgin America,,aaronkurlander,,0,"@VirginAmerica why Cancelled Flight flight VX413? One sec its delayed, on my to airport, the next its Cancelled Flightled?Gonna email or call me to reschedule?",,21/02/2015 12:18,"New York, NY",Eastern Time (US & Canada)
2235.69227E+17,negative,1,Customer Service Issue,0.6766,Virgin America,,borknagar,,0,@VirginAmerica I did it but there was a problem in the link from the email for check-in. thanks,,21/02/2015 12:07,chile,Santiago
2245.69224E+17,negative,1,Flight Booking Problems,0.6954,Virgin America,,propsonline,,0,@VirginAmerica had to change to another airline to get to DC today ... Why is @united able to land in DC but not you? Cost me $800 ...ugh,,21/02/2015 11:56,"California, USA",Pacific Time (US & Canada)
2255.69224E+17,negative,1,Cancelled Flight,1,Virgin America,,propsonline,,0,@VirginAmerica I was so looking forward to my first flight with you today but it was Cancelled Flightled along with the subsequent one ...,,21/02/2015 11:55,"California, USA",Pacific Time (US & Canada)
2265.69222E+17,positive,0.6522,,,Virgin America,,carlos89178,,0,@VirginAmerica when are you putting some great deals from PDX to LAS or from LAS to PDX show me your love! http://t.co/enIQg0buzj,,21/02/2015 11:49,,
2275.69221E+17,positive,1,,,Virgin America,,carlos89178,,0,@VirginAmerica wish I can afford to fly with you next Friday  going back home.. love everything  about your airline,,21/02/2015 11:45,,
2285.69221E+17,negative,1,Can't Tell,0.6526,Virgin America,,shounshounette,,0,@VirginAmerica  how are you gonna have a deal from Dallas to DC but no deal from DC to Dallas? #sad,,21/02/2015 11:44,,
2295.6922E+17,neutral,1,,,Virgin America,,alanzeino,,0,"@VirginAmerica it’s just a bug report, guys",,21/02/2015 11:40,San Francisco,Pacific Time (US & Canada)
2305.69219E+17,negative,1,Customer Service Issue,1,Virgin America,,DonnellyPatrick,,0,@VirginAmerica hold times at call center are a bit much,,21/02/2015 11:35,SF Bay Area,Pacific Time (US & Canada)
2315.69213E+17,positive,0.7081,,,Virgin America,,stefanpinto,,0,@VirginAmerica Like http://t.co/VPqEm31XUQ,,21/02/2015 11:10,"Los Angeles, CA",Pacific Time (US & Canada)
2325.69212E+17,negative,0.6455,Flight Booking Problems,0.3497,Virgin America,,josephschwegler,,0,@VirginAmerica Site down? #help,,21/02/2015 11:06,,Pacific Time (US & Canada)
2335.6921E+17,positive,1,,,Virgin America,,jennifer_caron,,0,@VirginAmerica You have the best flight attendant ever!!! http://t.co/PxdEL1nq3l,,21/02/2015 10:58,"Los Angeles, CA",Pacific Time (US & Canada)
2345.69208E+17,positive,0.6899,,,Virgin America,,miaerolinea,,0,"Awesome! RT @VirginAmerica: Watch nominated films at 35,000 feet. #MeetTheFleet #Oscars http://t.co/DnStITRzWy",,21/02/2015 10:54,Worldwide,Caracas
2355.69205E+17,positive,1,,,Virgin America,,ninjasistah,,0,@VirginAmerica thanks so much!,,21/02/2015 10:40,Massachusetts,Eastern Time (US & Canada)
2365.69204E+17,negative,0.6701,Customer Service Issue,0.3505,Virgin America,,daniellewolff,,0,"@VirginAmerica Trying to reset my password, email never arrives. Help?",,21/02/2015 10:37,"Los Angeles, CA",Pacific Time (US & Canada)
2375.69203E+17,positive,0.6575,,,Virgin America,,EleonoraKaras,,0,"@VirginAmerica, the only airline based in Silicon Valley! #disruption #FCmostinnovative #incubator  @FastCompany's http://t.co/wU3LbCNcr9",,21/02/2015 10:31,New York,
2385.69202E+17,positive,1,,,Virgin America,,carlosondrums,,0,@VirginAmerica Very nicely done. 👏,,21/02/2015 10:28,Las Vegas,Eastern Time (US & Canada)
2395.69201E+17,positive,0.6701,,,Virgin America,,ninjasistah,,0,@VirginAmerica I’m looking forward to watching the Oscars on my flight home tomorrow. I might even get something bubbly to drink! ;),,21/02/2015 10:22,Massachusetts,Eastern Time (US & Canada)
2405.69201E+17,negative,0.6489,Late Flight,0.6489,Virgin America,,stephenasilverm,,0,@VirginAmerica What is the reason  for the delay of the departure of VX 413 from JFK this afternoon?,,21/02/2015 10:22,,
2415.69199E+17,negative,0.6786,Cancelled Flight,0.6786,Virgin America,,mrl6626,,0,"@VirginAmerica is todays flight from Palm Springs, Ca to JFK in NY Cancelled Flightled?",,21/02/2015 10:15,,Arizona
2425.69198E+17,positive,1,,,Virgin America,,SunRighteous,,0,@VirginAmerica hahaha 😂@VirginAmerica YOU GUYS ARE AMAZING. I LOVE YOU GUYS!!!💗,,21/02/2015 10:12,,Alaska
2435.69198E+17,positive,1,,,Virgin America,,readerriter,,0,@VirginAmerica sounds like fun !,,21/02/2015 10:12,"CALIFORNIA, USA",Pacific Time (US & Canada)
2445.69198E+17,neutral,1,,,Virgin America,,jeredscott,,0,@VirginAmerica any updates on flight 413 from Jfk > Lax,,21/02/2015 10:11,"downtown, CA",Pacific Time (US & Canada)
2455.69198E+17,neutral,1,,,Virgin America,,eric_t_lee,,0,@virginamerica spruce moose!,,21/02/2015 10:10,Brooklyn,Eastern Time (US & Canada)
2465.69193E+17,negative,1,Customer Service Issue,1,Virgin America,,bluesmoon,,0,"@VirginAmerica the CSS on your site is a 404 right now, please fix. Site unusable.",,21/02/2015 9:51,"Cambridge, MA, USA, Earth",Eastern Time (US & Canada)
2475.69182E+17,negative,0.6473,Lost Luggage,0.3341,Virgin America,,RedSoxGirl1976,,0,"@VirginAmerica We're on flight 910 Vegas to Boston today, checked in online but our bag count didn't register. Can I fix that somehow?",,21/02/2015 9:10,Somewhere outside of Fenway,Eastern Time (US & Canada)
2485.69181E+17,positive,0.6771,,,Virgin America,,InuAtah,,0,"@VirginAmerica classiq, luv Virgin America. Greetingz",,21/02/2015 9:03,Abuja,
2495.6918E+17,negative,0.6636,Customer Service Issue,0.6636,Virgin America,,borknagar,,0,"@VirginAmerica Hi, I'm trying to do check-in but the website is not working. I tried 3 different browsers and the problem continues",,21/02/2015 8:59,chile,Santiago
2505.69177E+17,positive,1,,,Virgin America,,Recessionista,,0,@VirginAmerica Thanks for your great customer service today & for helping me get all my travel sorted out!,,21/02/2015 8:48,"Los Angeles, CA",Pacific Time (US & Canada)
2515.69166E+17,positive,1,,,Virgin America,,moosekazmi,,0,@VirginAmerica thanks guys! Sweet route over the Rockies #airplanemodewason,,21/02/2015 8:04,"Las Piedras, Peru",
2525.69111E+17,positive,1,,,Virgin America,,_LisaCap,,0,@VirginAmerica love the 90s music blasting at gate in #Boston while waiting for flight to #SanFrancisco. Only if I could get an iced coffee!,,21/02/2015 4:25,"Charlestown, MA",
2535.69083E+17,negative,0.6706,Bad Flight,0.3514,Virgin America,,eatgregeat,,0,"@VirginAmerica - the passenger in 7D, Flt 338 that assaulted me shouldn't have flown. I trust he's banned. Crew filed report to @FAANews","[26.06726717, -80.14433663]",21/02/2015 2:36,,Eastern Time (US & Canada)
2545.69029E+17,negative,1,Flight Booking Problems,0.6809,Virgin America,,alanzeino,,0,@VirginAmerica current bug on website shows ‘select departure city’ when selecting destination city http://t.co/SLLYIBE2vQ,,20/02/2015 23:00,San Francisco,Pacific Time (US & Canada)
2555.69022E+17,negative,1,Damaged Luggage,1,Virgin America,,khartline,,0,@VirginAmerica luggage was severely dented/missing wheel coming off baggage claim in SAN. Luggage agent Miranda (I think) wasn't any help.,,20/02/2015 22:34,Las Vegas,Pacific Time (US & Canada)
2565.69021E+17,positive,1,,,Virgin America,,courtDMC,,0,"@VirginAmerica thank you for the easy itinerary shift for impending weather. Quick, painless & free.",,20/02/2015 22:28,New York for now.,Central Time (US & Canada)
2575.69018E+17,neutral,0.6598,,,Virgin America,,woawABQ,,0,"@VirginAmerica If you'd love to see more girls be inspired to become pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh",,20/02/2015 22:18,"Albuquerque, NM",
2585.69012E+17,positive,1,,,Virgin America,,Cydney_Chase,,0,@VirginAmerica Thanks! Good times there and back! #Vodkatonics the entire flight🍸#sfo,,20/02/2015 21:52,#SF#Optimist #Freefalling,Pacific Time (US & Canada)
2595.68989E+17,neutral,1,,,Virgin America,,AirlineFuel,,0,"@VirginAmerica beats expectations, shares take off - Santa Cruz Sentinel http://t.co/qm9dQbai6G",,20/02/2015 20:22,Global,Sydney
2605.68977E+17,neutral,1,,,Virgin America,,OriginalTuna,,0,@VirginAmerica any plans to start flying direct from DAL to LAS?,,20/02/2015 19:36,Texas,Central Time (US & Canada)
2615.68977E+17,neutral,0.6701,,,Virgin America,,ImThankfulRadio,,0,@VirginAmerica BIG Love/gratitude.mpower w/ http://t.co/1AGR9knCpf weRin #OSCARS2105 VIPswagbags@ #AvalonHollywood http://t.co/ybMbGs0dHn,"[0.0, 0.0]",20/02/2015 19:35,Washington State,Pacific Time (US & Canada)
2625.68972E+17,positive,1,,,Virgin America,,AnnaProsser,,0,"@VirginAmerica, you're doing a great job adding little luxuries/aesthetics that improve the air travel experience. Thank you. Keep it up!",,20/02/2015 19:16,USA,Pacific Time (US & Canada)
2635.68946E+17,negative,1,Bad Flight,0.6765,Virgin America,,HenryLucero,,0,@VirginAmerica requested window seat and confirmed window but got stuck in middle seat. Not a good way to treat silver member😒,,20/02/2015 17:31,"Los Angeles, CA",
2645.68945E+17,neutral,1,,,Virgin America,,daisy1016,,0,@VirginAmerica Grand Budapest Hotel #OscarsCountdown,,20/02/2015 17:28,Florida,Eastern Time (US & Canada)
2655.68943E+17,neutral,1,,,Virgin America,,TGSOFL,,0,@VirginAmerica This is what you missed @NewsVP. Next trip to the 407.,,20/02/2015 17:20,Florida,Eastern Time (US & Canada)
2665.68942E+17,negative,0.6965,Bad Flight,0.3634,Virgin America,,stephanieslome,,0,@VirginAmerica #wtf I paid for direct flight on purpose not to have to stop for fuel exhausted frequent flier and nothing for inconvenience!,,20/02/2015 17:16,San Francisco,Pacific Time (US & Canada)
2675.6894E+17,negative,1,Customer Service Issue,0.6633,Virgin America,,Alex_Ricardo,,0,@VirginAmerica there is something wrong with you website in Safari iPhone,,20/02/2015 17:07,Montreal,Eastern Time (US & Canada)
2685.6893E+17,positive,1,,,Virgin America,,djchuang,,1,@VirginAmerica thanks for gate checking my baggage on your full flight dfw-lax 883 and giving me early boarding too #sweet,"[32.8454782, -96.8504585]",20/02/2015 16:27,"Orange County, CA",Pacific Time (US & Canada)
2695.68929E+17,negative,0.6368,Can't Tell,0.6368,Virgin America,,miekd,,0,@VirginAmerica Already checked in so the page expired :X,,20/02/2015 16:23,San Francisco,Pacific Time (US & Canada)
2705.68929E+17,negative,1,Customer Service Issue,0.6525,Virgin America,,insideout,,0,@VirginAmerica Boo for a not refunding a seat upgrade fee I did not want to buy in the first place!,,20/02/2015 16:22,,Central Time (US & Canada)
2715.68929E+17,neutral,1,,,Virgin America,,AirlineFuel,,0,@VirginAmerica shares rise on Q4 financial results - USA TODAY http://t.co/lFS4PEFE6y,,20/02/2015 16:22,Global,Sydney
2725.68926E+17,neutral,1,,,Virgin America,,fromtheleftseat,,0,@VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race http://t.co/rGYwJBbhm4,,20/02/2015 16:11,Phoenix AZ,Arizona
2735.68924E+17,positive,0.6855,,,Virgin America,,AlyssaJenS,,0,@VirginAmerica I see what you did there ;),,20/02/2015 16:02,"Bay Area, CA",Pacific Time (US & Canada)
2745.68921E+17,neutral,0.6803,,,Virgin America,,Kevin_E_Park,,0,@VirginAmerica way to take advantage of #MayweatherPacquiao :),,20/02/2015 15:50,,Pacific Time (US & Canada)
2755.6892E+17,neutral,1,,,Virgin America,,FlexinFinessinB,,0,@VirginAmerica you know I'm flying virgin for the fight #MayweatherPacquiao,,20/02/2015 15:48,,Central Time (US & Canada)
2765.68911E+17,positive,1,,,Virgin America,,drsaadiaim,,0,@VirginAmerica your inflight team makes the experience #amazing!,,20/02/2015 15:13,Boca Raton FL 33434,
2775.68911E+17,positive,1,,,Virgin America,,MaverickGamersX,,0,@VirginAmerica cutest salt and pepper shaker ever. Just when I think you guys can't get any better you just do! http://t.co/vC6Keulg2J,,20/02/2015 15:10,Follow/Retweet for giveaways!,
2785.68902E+17,negative,1,Bad Flight,0.6761,Virgin America,,MsReeseGirl,,0,"@VirginAmerica moved my seat with no notice. ""Better seat"" is cabin select not behind the row I selected👎 #DISAPPOINTED",,20/02/2015 14:35,Los Angeles,Pacific Time (US & Canada)
2795.68898E+17,neutral,1,,,Virgin America,,AirlineFuel,,0,@VirginAmerica shares up on 4Q results - @iol http://t.co/XZ6qeG3nef,,20/02/2015 14:22,Global,Sydney
2805.68897E+17,positive,1,,,Virgin America,,CanPOREOTICS,,0,@VirginAmerica fav airline,,20/02/2015 14:17,"Anaheim, CA",
2815.6889E+17,positive,0.6776,,,Virgin America,,MaverickGamersX,,0,@VirginAmerica we have a hot female pilot! Sweet! DCA to SFO! :-),,20/02/2015 13:48,Follow/Retweet for giveaways!,
2825.6889E+17,neutral,1,,,Virgin America,,LizaUtter,,0,👍👍✈️✈️💗 When are you guys going to start flying to Paris? @VirginAmerica: @LizaUtter You're welcome.”,,20/02/2015 13:48,"Malibu, CA",Pacific Time (US & Canada)
2835.68885E+17,neutral,1,,,Virgin America,,crj_lll,,0,@VirginAmerica what is your policy on flying after surgery?  I am still waiting for answer so I can tell me doctor.,,20/02/2015 13:28,"Las Vegas, NV",Pacific Time (US & Canada)
2845.68882E+17,negative,1,Lost Luggage,1,Virgin America,,snellbell,,0,@VirginAmerica already contacted Central Baggage & sent DM. @RenttheRunway is charging me for the dress that was in the lost suitcase #help,,20/02/2015 13:16,,Quito
2855.68875E+17,positive,1,,,Virgin America,,AcronymBex,,0,@VirginAmerica Thank you!!,,20/02/2015 12:47,"NY, NY",Eastern Time (US & Canada)
2865.68868E+17,negative,0.6569,Customer Service Issue,0.6569,Virgin America,,SleeplessByte,,0,@VirginAmerica Is there anything going on with the website? I've been getting a lot of errors past 30 minutes.,"[0.0, 0.0]",20/02/2015 12:21,Rijswijk ♡ The Netherlands,Amsterdam
2875.68867E+17,neutral,0.6773,,0,Virgin America,,AcronymBex,,0,@VirginAmerica I think i left something on the plane yesterday. who do i call...ah!,,20/02/2015 12:17,"NY, NY",Eastern Time (US & Canada)
2885.68865E+17,neutral,0.642,,0,Virgin America,,notthatnathan,,0,@VirginAmerica I need you to follow back in order to DM.,,20/02/2015 12:09,"Portland, Maine",Eastern Time (US & Canada)
2895.68865E+17,neutral,1,,,Virgin America,,Sleubeau,,0,@VirginAmerica Need to start flying to @KCIAirport .  😊😀😃😄,"[39.24087254, -94.63994975]",20/02/2015 12:08,"Kansas City, MO",Central Time (US & Canada)
2905.68856E+17,neutral,0.6791,,0,Virgin America,,crj_lll,,0,@VirginAmerica they told to check with the airline regulation first so that is why I contacted you.,,20/02/2015 11:33,"Las Vegas, NV",Pacific Time (US & Canada)
2915.68854E+17,negative,1,Can't Tell,0.6421,Virgin America,,Yorkshire_D,,0,@VirginAmerica @VirginAtlantic I have just checked in flight to SFO from LAX & been told as Atlantic Flying Club Gold I get no benefits?!,,20/02/2015 11:24,,
2925.68851E+17,negative,1,Flight Attendant Complaints,0.6458,Virgin America,,SaraBabs,,0,@VirginAmerica husband and I ordered three drinks via my screen and they never came. Awesome!,,20/02/2015 11:13,dc,Eastern Time (US & Canada)
2935.68851E+17,negative,1,Bad Flight,0.6979,Virgin America,,AdamSinger,,0,@VirginAmerica soooo are you guys going to leave the seatbelt light on all flight? You can barely call this turbulence :-),"[0.0, 0.0]",20/02/2015 11:13,"San Francisco, CA",Central Time (US & Canada)
2945.68848E+17,neutral,1,,,Virgin America,,crj_lll,,0,@VirginAmerica what is your policy on flying after surgery?,,20/02/2015 10:59,"Las Vegas, NV",Pacific Time (US & Canada)
2955.68846E+17,neutral,1,,,Virgin America,,AirlineFuel,,0,@VirginAmerica posts second consecutive full-year net profit - @ATWOnline http://t.co/tvB5zbzVhg,,20/02/2015 10:52,Global,Sydney
2965.68841E+17,negative,1,Flight Booking Problems,0.3895,Virgin America,,notthatnathan,,0,"@VirginAmerica Funny story, your website is broken, you have missing javascript and stylesheets on the checkin process. I dislike this!",,20/02/2015 10:32,"Portland, Maine",Eastern Time (US & Canada)
2975.68841E+17,positive,1,,,Virgin America,,polaroidmisha,,0,@VirginAmerica would love to do more for virgin just like I do for @GoPro,"[0.0, 0.0]",20/02/2015 10:32,San Francisco,Pacific Time (US & Canada)
2985.68838E+17,neutral,1,,,Virgin America,,AirlineFuel,,0,@VirginAmerica Results Handily Exceed Forecasts - @NYTimes http://t.co/gonmRwEM6I,,20/02/2015 10:22,Global,Sydney
2995.68838E+17,neutral,1,,,Virgin America,,NazarFakih,,0,"@VirginAmerica I applied for a position in @flyLAXairport ,and I was wondering if you guys received my application.",,20/02/2015 10:20,,Pacific Time (US & Canada)
3005.68834E+17,neutral,1,,,Virgin America,,JetBlueNews,,0,@VirginAmerica achieves a second year of profitability despite revenue pressure ... - @CAPA_Aviation http://t.co/zSuZTNAIJq,,20/02/2015 10:05,USA,Sydney
3015.6883E+17,neutral,1,,,Virgin America,,AirlineFuel,,0,"@VirginAmerica gives positive outlook, but sees increased competition - @Reuters http://t.co/jEu7Od3eYJ",,20/02/2015 9:52,Global,Sydney
3025.6883E+17,negative,1,Customer Service Issue,0.6655,Virgin America,,RobynMatza,,0,@VirginAmerica I'm trying to check into my 10:50AM CT flight tmm on the desktop website and it's not working (some sort of caching bug) SOS,"[0.0, 0.0]",20/02/2015 9:50,"New York, NY",Eastern Time (US & Canada)
3035.68829E+17,neutral,0.6625,,0,Virgin America,,SocialMedia305,,0,@VirginAmerica weather delays > next few weeks ;) #JFK #BOS #DCA,,20/02/2015 9:44,,Eastern Time (US & Canada)
3045.68828E+17,neutral,1,,,Virgin America,,sbaaronson,,0,@VirginAmerica @madbee95 check the website before you go to the airport!,,20/02/2015 9:42,Los Angeles,
3055.68825E+17,negative,1,Customer Service Issue,1,Virgin America,,miekd,,0,@VirginAmerica Do you guys know your check-in links from emails are broken? http://t.co/2npXB6oBMr,,20/02/2015 9:28,San Francisco,Pacific Time (US & Canada)
3065.68824E+17,neutral,1,,,Virgin America,,StevenMYoung,,0,@VirginAmerica pilot says we expect a choppy landing in NYC due to some gusty winds w/a temperature of about 5 degrees & w/the windchill -8,,20/02/2015 9:25,"Brooklyn, NY",Eastern Time (US & Canada)
3075.68816E+17,positive,1,,,Virgin America,,thecompostcook,,0,@VirginAmerica loved it. Can't wait for Monday's return flight... Mostly just to watch the inflight safety video again. #sorrynotsorry,"[37.77465018, -122.44032176]",20/02/2015 8:53,"New York, NY",Eastern Time (US & Canada)
3085.68812E+17,negative,1,Lost Luggage,1,Virgin America,,snellbell,,1,"@VirginAmerica lost my luggage 4 days ago on flight VX 112 from LAX to IAD & I'm calling every day, no response.Please give me back my stuff",,20/02/2015 8:38,,Quito
3095.68811E+17,negative,0.662,Flight Booking Problems,0.662,Virgin America,,chrisaguiar88,,0,@VirginAmerica The Flight Booking Problems section of your website seems to be broken on Chrome. Might wanna look into that.,,20/02/2015 8:36,Massachusetts,
3105.68806E+17,positive,1,,,Virgin America,,matthewhirsch,,0,@VirginAmerica Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!,,20/02/2015 8:13,"Hoboken, NJ",Eastern Time (US & Canada)
3115.68804E+17,positive,0.6884,,,Virgin America,,GabriellaDago,,0,"@VirginAmerica I mean. Probably inappropriate while on board.. But, it's on!",,20/02/2015 8:06,New York City,Eastern Time (US & Canada)
3125.68802E+17,positive,0.6658,,,Virgin America,,AdamSinger,,0,@VirginAmerica happy to spend the day together. Let's do this!,,20/02/2015 8:00,"San Francisco, CA",Central Time (US & Canada)
3135.68801E+17,neutral,0.375,,0,Virgin America,,GabriellaDago,,0,@VirginAmerica is saving my sanity right now: http://t.co/ELtBOLjUl9,,20/02/2015 7:54,New York City,Eastern Time (US & Canada)
3145.68795E+17,neutral,1,,,Virgin America,,MarcPerez,,0,@VirginAmerica missed my flight. How does standby work?,,20/02/2015 7:33, California 92705,Pacific Time (US & Canada)
3155.68795E+17,positive,1,,,Virgin America,,JayRockerz,,0,.@VirginAmerica They were very understanding and helped me out.  Thx! #Comps,,20/02/2015 7:31,"39.149054,  -77.273589",Eastern Time (US & Canada)
3165.68793E+17,neutral,1,,,Virgin America,,mlbkid162,,0,@VirginAmerica brought it all the way across the country today I see http://t.co/TKaUyGcPmS,,20/02/2015 7:21,New york,
3175.68791E+17,positive,1,,,Virgin America,,Hwoodboy24,,0,@VirginAmerica thank you! I absolutely will 😎,,20/02/2015 7:15,BOS • LA • NYC ,Pacific Time (US & Canada)
3185.6879E+17,negative,1,Can't Tell,1,Virgin America,,perMicah,,0,@virginamerica Looks like a broken link for your assets https://t.co/OArDjjGrrD,,20/02/2015 7:11,"Brooklyn, NY",Quito
3195.68782E+17,neutral,0.6529,,,Virgin America,,GabriellaDago,,0,@VirginAmerica are you ready!? Let's say it together.. 'Noooo turbulence today!' 😘,,20/02/2015 6:38,New York City,Eastern Time (US & Canada)
3205.68776E+17,negative,1,Flight Booking Problems,0.6667,Virgin America,,perMicah,,0,@virginamerica the manage itinerary section of your website seems to be broken for me https://t.co/2pUJvCElNg,,20/02/2015 6:15,"Brooklyn, NY",Quito
3215.6877E+17,negative,1,Customer Service Issue,0.6237,Virgin America,,iamnayr,,0,"@VirginAmerica can't check in, your site looks like this every time it loads http://t.co/kAcY2AwDbW",,20/02/2015 5:50,"San Francisco, CA",Pacific Time (US & Canada)
3225.68735E+17,neutral,1,,,Virgin America,,gemmabow19,,2,@VirginAmerica can u help this 👸 @FreyaBevan_Fund needs urgent treatment in🇺🇸2y old battling cancer could u help with flights 💗#freyasfund,,20/02/2015 3:32,,
3235.68689E+17,neutral,1,,,Virgin America,,BFPTravel,,0,@virginamerica may start service to Hawaii from #SanFrancisco this year http://t.co/yPo7nYpRZl #biztravel,,20/02/2015 0:30,,London
3245.68663E+17,negative,1,Customer Service Issue,0.6596,Virgin America,,davidhfe,,0,@virginAmerica Other carriers are less than half price for a round trip fare. I am stunned. http://t.co/UKdjjijroW,,19/02/2015 22:47,"San Francisco, CA",Pacific Time (US & Canada)
3255.68662E+17,negative,1,Flight Booking Problems,0.6841,Virgin America,,davidhfe,,0,@VirginAmerica WTF is happening in PDX Late Flight March such that one way from SFO is ~$550?,,19/02/2015 22:44,"San Francisco, CA",Pacific Time (US & Canada)
3265.68646E+17,neutral,0.6667,,,Virgin America,,chet,,0,@VirginAmerica add DTW and I'm sold!,,19/02/2015 21:39,,Pacific Time (US & Canada)
3275.68643E+17,positive,0.6809,,,Virgin America,,TMAnderson10,,0,@VirginAmerica How about some free drinks on the flight back for the free promo?,,19/02/2015 21:27,"Dallas, TX",
3285.68633E+17,positive,1,,,Virgin America,,SSal,,0,@VirginAmerica @SSal thanks!,,19/02/2015 20:48,"Dutchess County, NY",Eastern Time (US & Canada)
3295.68632E+17,neutral,0.6354,,,Virgin America,,SoleXclusive415,,0,@VirginAmerica momma I made it! 😁😁😁,,19/02/2015 20:45,Bay Area,
3305.68631E+17,neutral,1,,,Virgin America,,SSal,,0,@VirginAmerica please contact me about portfolio left on flight VX 27 from JFK to SFO tonite seat 7AM. Need it returned. Call 914-329-0185.,,19/02/2015 20:39,"Dutchess County, NY",Eastern Time (US & Canada)
3315.68629E+17,neutral,0.6742,,0,Virgin America,,SSal,,0,@VirginAmerica help. I was On  Flight  27 from JKF tonight. seat 7C left portfolio. Need it back!!,,19/02/2015 20:33,"Dutchess County, NY",Eastern Time (US & Canada)
3325.68627E+17,neutral,0.6745,,,Virgin America,,SoleXclusive415,,1,@VirginAmerica @shrinerack Seattle bound. Wifey got me the duffle for vday. She's a keeper!!! Holla!!! http://t.co/JlOIbLnair,,19/02/2015 20:22,Bay Area,
3335.68609E+17,negative,1,Lost Luggage,1,Virgin America,,j_payton,,0,"@VirginAmerica my luggage is gone. I've filed my paperwork, promised a call/email. Still no resolution or response from central luggage.",,19/02/2015 19:10,San Francisco,Quito
3345.68608E+17,neutral,0.6461,,,Virgin America,,AQR415,,0,@VirginAmerica Debbie Baldwin gave a #rockstar performance of the safety demo this evening on VX919 #LAS2SFO #BestCrew #SheRocks,,19/02/2015 19:06,San Francisco,Pacific Time (US & Canada)
3355.68605E+17,positive,0.6482,,,Virgin America,,SuuperG,,0,@VirginAmerica Thanks!,,19/02/2015 18:57,Wandering So-Cal-ian,Pacific Time (US & Canada)
3365.68605E+17,positive,1,,,Virgin America,,imacsweb,,0,@VirginAmerica thanks for taking care of @SuuperG on her flight!! #rockstars #travel,,19/02/2015 18:54,At an airport near you....,Pacific Time (US & Canada)
3375.68603E+17,positive,1,,,Virgin America,,SuuperG,,0,@VirginAmerica Thanks for the lovely soft views! #travel #SAN to #SFO http://t.co/CnctL7G1ef,,19/02/2015 18:48,Wandering So-Cal-ian,Pacific Time (US & Canada)
3385.68596E+17,negative,1,Flight Booking Problems,0.6406,Virgin America,,El_Nel_81,,0,@VirginAmerica I requested a mileage challenge for status several weeks ago online but haven't heard back. How do I get help with this?,,19/02/2015 18:18,,
3395.68585E+17,negative,0.6381,Flight Booking Problems,0.3279,Virgin America,,zoelle,,0,"@VirginAmerica Just trying to book tickets to NYC and facing super fun broken styling. Don't worry, I'll keep trying :)",,19/02/2015 17:37,San Francisco,Pacific Time (US & Canada)
3405.6858E+17,neutral,0.6703,,,Virgin America,,FreyaBevan_Fund,,1,"@VirginAmerica Many Thanks for the Follow.341#ourprincess #freyasfund #USA #Bandie 342Looking for Any Help😍343💗🇬🇧💗🇺🇸💗344🎀🌏🎀 http://t.co/UJfS9Zi6kd",,19/02/2015 17:16,freyabevanfund@hotmail.com,
3455.68577E+17,neutral,0.6559,,,Virgin America,,traveldg,,0,"@VirginAmerica Nice, Lofty View @flyLAXairport. #SilverStatus http://t.co/F4Tp0dAwbd","[33.94696831, -118.40747994]",19/02/2015 17:05,San Francisco,
3465.68577E+17,negative,1,Customer Service Issue,0.6543,Virgin America,,joyabsalon,,0,@VirginAmerica Applied for Status Match on Feb 1. Got confirmation email same day. Still no news though. You guys have dropped ball Late Flightly 😥,,19/02/2015 17:04,Northern Virginia,Eastern Time (US & Canada)
3475.68572E+17,neutral,0.6673,,,Virgin America,,adavidson26,,0,@VirginAmerica is my new go to airline,,19/02/2015 16:46,Bay Area,Pacific Time (US & Canada)
3485.68572E+17,neutral,1,,,Virgin America,,FreyaBevan_Fund,,1,"@VirginAmerica @VirginAtlantic @GMA @AmericanAir 349Can You Help #ourprincess in need of some help in #USA 350🎀🇬🇧🎀🇺🇸🎀 http://t.co/778AzTDaer",,19/02/2015 16:44,freyabevanfund@hotmail.com,
3515.68554E+17,positive,1,,,Virgin America,,SigmaRue,,0,"@VirginAmerica I adore you, and am so looking forward to my flight to Austin in two weeks.",,19/02/2015 15:31,"Portland, OR",Pacific Time (US & Canada)
3525.68544E+17,positive,0.6875,,,Virgin America,,MNDNCH,,0,@VirginAmerica I was so glad it was mentioned. I took my first virgin flight a few years back and it was a transformative experience.,,19/02/2015 14:51,SD/LA/PS,Pacific Time (US & Canada)
3535.68541E+17,neutral,1,,,Virgin America,,AArt763,,0,@VirginAmerica Flight Booking Problems flight to uphold my status match.  Do taxes on ticket count as earned status points?  #statusmatch #virginamerica,,19/02/2015 14:43,,Arizona
3545.68537E+17,negative,0.6539,Customer Service Issue,0.3461,Virgin America,,conorjrogers,,0,@VirginAmerica trying to check-in...but looks like your site is down?,,19/02/2015 14:25, DC | Jersey City,Eastern Time (US & Canada)
3555.68532E+17,negative,0.6558,Late Flight,0.6558,Virgin America,,bonniecamp,,1,"@VirginAmerica spending my birthday night with you, DAL-DCA. Get me home!",,19/02/2015 14:06,,
3565.68527E+17,negative,0.6596,Customer Service Issue,0.3617,Virgin America,,GaySkiWeek,,0,@VirginAmerica Sent a couple messages to the email you provided but to no avail. Will try again next year. Cheers.,,19/02/2015 13:45,"Telluride, CO",Central Time (US & Canada)
3575.68525E+17,positive,1,,,Virgin America,,graveyardtravel,,0,"@VirginAmerica first time flying Virgin, went to #SanFrancisco .Thanks for the smooth ride. Easily my new fav airline!",,19/02/2015 13:39,"Portland, Oregon",Tijuana
3585.68522E+17,negative,0.6436,Can't Tell,0.324,Virgin America,,taygarrett,,0,"@VirginAmerica seriously, though. will there not be direct flights from SFO-FLL in may???",,19/02/2015 13:27,san francisco,Eastern Time (US & Canada)
3595.6852E+17,negative,0.3617,Flight Booking Problems,0.3617,Virgin America,,jamonholmgren,,0,@VirginAmerica It's fine. Already done with my purchase. But you should try it. Just go most of the way through then go back 3,,19/02/2015 13:18,"Vancouver, WA",Arizona
3605.68519E+17,negative,1,Bad Flight,0.6723,Virgin America,,BlackFlagShoppe,,0,"@virginamerica not really the experience I was hoping 4, I ws forced 2 check in a small carry on, w/ nothing but empty cabin space on board",,19/02/2015 13:14,”Straight Outta Jersey”,Central Time (US & Canada)
3615.68518E+17,negative,0.7223,longlines,0.7223,Virgin America,,c_crubin,,0,"@VirginAmerica362wjere is our luggage #so slow at lax",,19/02/2015 13:08,,London
3635.68517E+17,neutral,0.6925,,,Virgin America,,fromtheleftseat,,0,@VirginAmerica to jump into the #Dallas #Austin market http://t.co/SzR0pioA21,,19/02/2015 13:08,Phoenix AZ,Arizona
3645.68512E+17,negative,1,Customer Service Issue,0.6581,Virgin America,,richeyvicious,,0,"@VirginAmerica I spoke with a representative that offered no solution, I am a loyal customer who flies on @VirginAtlantic as well",,19/02/2015 12:45,"LES, NYC",
3655.68511E+17,negative,1,Flight Booking Problems,0.6725,Virgin America,,richeyvicious,,0,@VirginAmerica I am deeply disappointed that your birthday promo was not applied to a trip I booked mere days before I received the email,,19/02/2015 12:44,"LES, NYC",
3665.68497E+17,negative,0.654,Flight Booking Problems,0.3438,Virgin America,,taygarrett,,0,"@VirginAmerica what happened to direct flights from SFO-FLL? Looking in May, only see connecting #help #dontdothistome",,19/02/2015 11:46,san francisco,Eastern Time (US & Canada)
3675.68496E+17,neutral,1,,,Virgin America,,LondonBrushCo,,0,@virginamerica.. Can you help? Left my blazer in. Kooples jacket bag at 3rd row second seat from right gate 36 T3 lax.. Flight to sfo,,19/02/2015 11:42,Global,Pacific Time (US & Canada)
3685.68493E+17,neutral,1,,,Virgin America,,sapnasparikh,,0,@VirginAmerica partners with @Visa Checkout as mobile payment method to help boost mobile conversion rates #etailwest #payments #visa,,19/02/2015 11:29,new york,
3695.68491E+17,positive,1,,,Virgin America,,alexster4324,,0,"@VirginAmerica just promoting the product is all, had a problem with southwest and recommend noneother than the best! http://t.co/tFaNXBh1Cf",,19/02/2015 11:24,,
3705.6849E+17,positive,1,,,Virgin America,,beasharif,,0,"@VirginAmerica love you guys, but pls get some direct routes LAS to AUS!",,19/02/2015 11:20,The World,Pacific Time (US & Canada)
3715.68484E+17,neutral,1,,,Virgin America,,MajorPaayne,,0,@VirginAmerica i would like help with some flights please.,,19/02/2015 10:53,,Central Time (US & Canada)
3725.68483E+17,neutral,0.6624,,0,Virgin America,,giannilee,,0,Bruh “@VirginAmerica: @giannilee Turn down for what. #VXSafetyDance”,,19/02/2015 10:53,VFILES DJ CHAMPION,Eastern Time (US & Canada)
3735.68482E+17,positive,1,,,Virgin America,,Rgulojr,,0,@VirginAmerica of course! I work for @VirginAtlantic and I'm obsessed with the entire Virgin family!!,,19/02/2015 10:47,Chicago,Eastern Time (US & Canada)
3745.68479E+17,positive,0.6548,,,Virgin America,,_kristenicole_,,0,@VirginAmerica ok! first time flying with you tonight :),,19/02/2015 10:33,☂ Seattle | WA,Eastern Time (US & Canada)
3755.68477E+17,neutral,0.6696,,,Virgin America,,CuteMonsterDad,,0,@virginamerica Digging the swanky pink mood lighting during the flight from NYC to SFO.  Just needs a cabaret singer.  Think about it!,,19/02/2015 10:25,3rd Planet from the Sun,Central Time (US & Canada)
3765.68473E+17,neutral,1,,,Virgin America,,chase_f,,0,"@VirginAmerica Done, but I need the receipt ASAP. Could you please help? #150219-000114",,19/02/2015 10:10,"San Francisco, CA",Quito
3775.6847E+17,negative,0.6756,Can't Tell,0.6756,Virgin America,,danteusa1,,0,"@VirginAmerica I have 2d and 3d embossed badges and patches superior to the ones you are currently using. 378http://t.co/3fq3XElbOn",,19/02/2015 9:59,,
3795.68464E+17,negative,1,Bad Flight,0.6899,Virgin America,,wmrrock,,0,@VirginAmerica on VX399 from JFK to LA - dirty plane - not up to your standards.,,19/02/2015 9:35,CT,Eastern Time (US & Canada)
3805.68463E+17,negative,1,Bad Flight,1,Virgin America,,wmrrock,,0,@VirginAmerica on flight VX399 headed to LA from JFK - dirtiest VA plane I have ever been on. Sad for a great airline.,"[0.0, 0.0]",19/02/2015 9:32,CT,Eastern Time (US & Canada)
3815.68461E+17,positive,0.6888,,,Virgin America,,mightymeesh,,0,@VirginAmerica got it squared away. Someone picked up as soon as I tweeted. Should have tweeted sooner. 😉,,19/02/2015 9:22,San Francisco,
3825.68459E+17,negative,1,Customer Service Issue,1,Virgin America,,Matthewbenz,,0,@VirginAmerica your Avis rental continue button doesn't work on your website to book car. Tried 4 times on phone.  This sucks!,,19/02/2015 9:14,San Francisco,Pacific Time (US & Canada)
3835.68457E+17,negative,1,Late Flight,1,Virgin America,,LondonBrushCo,,0,@VirginAmerica delayed to10.30!!,,19/02/2015 9:08,Global,Pacific Time (US & Canada)
3845.68456E+17,negative,1,Customer Service Issue,1,Virgin America,,mightymeesh,,0,@VirginAmerica currently in minute 10 of being on hold with cust. service. Do I need to do anything to add a lap child to my reservation?,,19/02/2015 9:05,San Francisco,
3855.68453E+17,neutral,0.6837,,,Virgin America,,0504Traveller,,0,"@VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race 386http://t.co/SfjDuahx9Z by @skift",,19/02/2015 8:50,,Central Time (US & Canada)
3875.68452E+17,positive,0.6667,,,Virgin America,,KarinSLee,,0,“@VirginAmerica: @KarinSLee Of course. Have fun celebrating!” Thanks! Happy Chinese New Year!,,19/02/2015 8:48,all over ca,
3885.68451E+17,positive,0.6395,,,Virgin America,,EricLMitchell,,0,@VirginAmerica  Flight Booking Problems last second flight for next week from SFO- to SAN any chance you want to gift me a promo code since I love you guys,,19/02/2015 8:46,San Francisco,Pacific Time (US & Canada)
3895.68447E+17,negative,1,Can't Tell,1,Virgin America,,fattbelly,,0,@VirginAmerica Comenity Bank is a joke!  Please change.  Nothing but constant problems with this bank,,19/02/2015 8:29,S F,
3905.6844E+17,neutral,0.6774,,0,Virgin America,,itsGREEKSAUSAGE,,0,"@VirginAmerica I just did, how can I DM? Do u have to also add me?",,19/02/2015 8:01,"NY, NJ, CA, Greece",Eastern Time (US & Canada)
3915.68437E+17,positive,0.6618,,,Virgin America,,kzone7,,0,"@VirginAmerica For my Grandma Ella's 80th, she would <3 a bday greeting from your flight crew! She was a stewardess for Eastern Airlines.",,19/02/2015 7:50,"Long Island, NY",Eastern Time (US & Canada)
3925.68434E+17,positive,1,,,Virgin America,,heatherbeckel,,0,@VirginAmerica Just bought tix for ATX - Dallas route - thanks for adding that! Love yr airline & yr website is BEST transactional site EVER,,19/02/2015 7:38,ATX,Central Time (US & Canada)
3935.68432E+17,neutral,1,,,Virgin America,,TLoui143,,0,"@VirginAmerica Anytime, sugafly.",,19/02/2015 7:29,Out to Brunch with @Kanyewest.,Central Time (US & Canada)
3945.6843E+17,positive,1,,,Virgin America,,marshman240,,0,@VirginAmerica gave a credit for my Late Flight flight yesterday. Great service !!!! That's a Wow moment! Unexpected gesture!,,19/02/2015 7:19,San Francisco,
3955.68428E+17,neutral,1,,,Virgin America,,chase_f,,0,@VirginAmerica I need a receipt for a flight change. Can you send one?,,19/02/2015 7:13,"San Francisco, CA",Quito
3965.68423E+17,negative,1,Customer Service Issue,1,Virgin America,,hungarianhc,,0,"@VirginAmerica, I submitted a status match request a while back and still haven’t heard! I’m flying on Monday. Can you look / accelerate?","[0.0, 0.0]",19/02/2015 6:53,"San Francisco, CA",Alaska
3975.68406E+17,positive,1,,,Virgin America,,MarcSM,,0,@VirginAmerica had me at their safety video . . . http://t.co/CqMm7nuE9m  LOVED my first cross country flight. #livewelltraveled #sytycd,,19/02/2015 5:45,"East Village, New York City",Eastern Time (US & Canada)
3985.68393E+17,positive,0.6871,,,Virgin America,,quackling,,0,@VirginAmerica that doesn't look to fat to me! It looks yummy!,,19/02/2015 4:52,"Birmingham, Michigan",
3995.68391E+17,neutral,1,,,Virgin America,,tedreednc,,0,"@VirginAmerica CEO says #Southwest & #jetblue have strayed from low cost model.400http://t.co/96Sctomh29",,19/02/2015 4:46,"Charlotte, NC",Eastern Time (US & Canada)
4015.68382E+17,neutral,0.6811,,,Virgin America,,stevengcpa,,0,@VirginAmerica a brilliant brisk am in Boston in cue for vx363 http://t.co/rMZNIVGmg6,,19/02/2015 4:10,California,Pacific Time (US & Canada)
4025.68364E+17,neutral,1,,,Virgin America,,DOHA_Insight,,0,@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/FVUdmh27pF @TheNationalUAE,,19/02/2015 3:00,"Doha, Qatar",Quito
4035.68349E+17,neutral,1,,,Virgin America,,LibyaBizInfo,,0,@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/DCoBoKN7EE @TheNationalUAE,,19/02/2015 2:00,Libya,
4045.68308E+17,neutral,0.7026,,0,Virgin America,,AlgeriaTweets,,0,@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/vw4P4T4tLh @TheNationalUAE,,18/02/2015 23:15,"Algiers, Algeria",Abu Dhabi
4055.68304E+17,positive,0.6724,,,Virgin America,,_raulll,,0,@VirginAmerica omg omg😍😍 nonstop Dallas to Austin on virgin✨😱✈️,,18/02/2015 22:58,"mckinney, tx",
4065.6828E+17,positive,1,,,Virgin America,,TLoui143,,0,@VirginAmerica Your planes are really pretty. Just thought u should know that. :),,18/02/2015 21:24,Out to Brunch with @Kanyewest.,Central Time (US & Canada)
4075.68266E+17,neutral,1,,,Virgin America,,mikeb51431,,0,@VirginAmerica when are you flying to hawaii,,18/02/2015 20:27,,Arizona
4085.68259E+17,negative,0.6801,Flight Booking Problems,0.6801,Virgin America,,gbone34,,0,@VirginAmerica I'm pulling my hair out trying to book a flight with u. Your site doesn't work on iPhone or iPad.don't have a computer #help,,18/02/2015 20:03,,
4095.68245E+17,positive,1,,,Virgin America,,GeorgettePierre,,0,@VirginAmerica thank you,,18/02/2015 19:07,your third eye...,Eastern Time (US & Canada)
4105.6824E+17,negative,0.6307,Customer Service Issue,0.6307,Virgin America,,edzme,,0,@VirginAmerica Can I get some help with a support ticket? It's been 15 days.... Incident: 150202-000419 Thank you!,,18/02/2015 18:47,The other side,
4115.68239E+17,positive,1,,,Virgin America,,Joaquin68443,,0,@VirginAmerica good to be home #texas #moodlighting http://t.co/N3BVZTY3zI,,18/02/2015 18:41,714 to 972,
4125.68219E+17,negative,1,Bad Flight,1,Virgin America,,contimike,,0,@VirginAmerica I cannot even open my laptop in seat 4C and I paid a premium for this?!!   Let me out of here!,,18/02/2015 17:22,"New York, sort of!",
4135.68216E+17,negative,1,Bad Flight,1,Virgin America,,contimike,,0,@VirginAmerica I am in seat 4C and I cannot even open my laptop; and I paid extra for this seat!!,,18/02/2015 17:11,"New York, sort of!",
4145.68209E+17,neutral,1,,,Virgin America,,nschneble,,0,.@VirginAmerica If only you guys were starting those flights at the end of the month! Guess I’m still road tripping on Feb 27…,,18/02/2015 16:42,,Eastern Time (US & Canada)
4155.68205E+17,positive,1,,,Virgin America,,eganist,,0,"@VirginAmerica thanks for that. Been needing a way to make those Austin trips from DCA, and now you've come through!",,18/02/2015 16:26,Washington D.C.,Eastern Time (US & Canada)
4165.68203E+17,neutral,1,,,Virgin America,,pointsguy,,3,"@VirginAmerica announced New Route to Austin w/fares from $39/way. 417http://t.co/gA8pbamu0C",,18/02/2015 16:19,United States,Central Time (US & Canada)
4185.682E+17,neutral,0.3483,,0,Virgin America,,timlopez,,0,@VirginAmerica Really? Sprint? I thought you guys were 'kewl'! 0_0,,18/02/2015 16:05,Southern California,Pacific Time (US & Canada)
4195.68195E+17,positive,1,,,Virgin America,,mirandahaustin,,0,@VirginAmerica this is too cool!  Never been on ur planes but now I will!!,,18/02/2015 15:48,"Austin, TX",Central Time (US & Canada)
4205.68193E+17,neutral,0.639,,,Virgin America,,franks105,,0,@VirginAmerica you should have 39 dollar LAX-Las fares!!!,,18/02/2015 15:39,Hogwarts,Pacific Time (US & Canada)
4215.6819E+17,positive,1,,,Virgin America,,iamDavidAustin,,0,@VirginAmerica great. Well deserved.,,18/02/2015 15:25,,Pacific Time (US & Canada)
4225.68175E+17,negative,0.6727,Customer Service Issue,0.6727,Virgin America,,mekirkpatrick,,0,@VirginAmerica FYI the info@virginamerica.com email address you say to contact in password reset emails doesn't exist. Emails bounce.,,18/02/2015 14:26,"Long Beach, CA",Pacific Time (US & Canada)
4235.68166E+17,negative,1,Customer Service Issue,1,Virgin America,,jpf4986,,0,@VirginAmerica Status match - 2 weeks have gone by and no news.Flt next week - hope flt will count towards requirement.  Cust Svc no help!!!,,18/02/2015 13:50,,
4245.68158E+17,negative,0.6702,Customer Service Issue,0.6702,Virgin America,,Pace6445,,0,@VirginAmerica your website sucks donkey dicks. Just thought you should know. All best.,"[40.63767372, -74.11075451]",18/02/2015 13:18,"Staten Island, NY",
4255.6815E+17,neutral,0.6769,,0,Virgin America,,wmrrock,,0,@VirginAmerica You should still develop an app - then you will be my favorite airline.,"[0.0, 0.0]",18/02/2015 12:48,CT,Eastern Time (US & Canada)
4265.68149E+17,negative,0.6876,Can't Tell,0.6876,Virgin America,,HuntTreadwell,,0,@VirginAmerica all crap channels which is why I pay to watch UK tv,,18/02/2015 12:42,,
4275.68146E+17,positive,1,,,Virgin America,,wmrrock,,0,@VirginAmerica got it. All set - Thanks!,"[0.0, 0.0]",18/02/2015 12:32,CT,Eastern Time (US & Canada)
4285.68144E+17,neutral,1,,,Virgin America,,jsamaudio,,0,@VirginAmerica no A's channel this year?,,18/02/2015 12:25,St. Francis (Calif.),Pacific Time (US & Canada)
4295.68143E+17,neutral,1,,,Virgin America,,wmrrock,,0,@VirginAmerica Only thing I see on passbook is Virgin Mobile Mexico. How do I integrate?,"[0.0, 0.0]",18/02/2015 12:18,CT,Eastern Time (US & Canada)
4305.6814E+17,positive,1,,,Virgin America,,JCervantezzz,,0,@VirginAmerica Giants and Virgin America. A match made in heaven.,,18/02/2015 12:08,"California, San Francisco",Pacific Time (US & Canada)
4315.6814E+17,positive,1,,,Virgin America,,GabriellaDago,,0,"@VirginAmerica thank goodness!! Also, see you friday, nwk>sf.. BOOM!",,18/02/2015 12:08,New York City,Eastern Time (US & Canada)
4325.68137E+17,negative,1,Can't Tell,1,Virgin America,,wmrrock,,0,@VirginAmerica how come you don't have an iPhone app? Still using and making me waste paper.,"[0.0, 0.0]",18/02/2015 11:56,CT,Eastern Time (US & Canada)
4335.68133E+17,negative,1,Customer Service Issue,0.6989,Virgin America,,matthew,,0,@VirginAmerica Your back of seat entertainment system does not accept credit cards that  have an apostrophe in the surname. #apostrophefail,,18/02/2015 11:40,"San Francisco, CA",Pacific Time (US & Canada)
4345.68132E+17,negative,0.6901,longlines,0.3802,Virgin America,,mrpresident1776,,0,@VirginAmerica When will VX use all 6 LGA slots instead of 4 today? Adding AUS makes this less likely :(,,18/02/2015 11:37,"Washington, D.C.",
4355.68123E+17,neutral,0.6646,,,Virgin America,,elimae724,,0,@VirginAmerica is helping me step up my @Tinder game! #TinderTips #tinderchamp http://t.co/jBmVVha63A,,18/02/2015 10:59,California Love #VFL,
4365.6812E+17,positive,1,,,Virgin America,,ctpsts,,0,@VirginAmerica I luv ur people and product! 1 thing is y do u charge for herbal tea but not black tea? I'm not a caffeine drinker,,18/02/2015 10:49,,
4375.68119E+17,positive,1,,,Virgin America,,jhen_d,,0,@VirginAmerica thank you! See y'all soon! I'm excited to see the expansion of destinations. Spread those wings!,,18/02/2015 10:45,"Austin, Texas",Mountain Time (US & Canada)
4385.68114E+17,neutral,0.663,,,Virgin America,,AUStinAirport,,2,"@VirginAmerica announces new nonstop connecting @AUStinAirport & @DallasLoveField, $39 intro: http://t.co/qXnOaQtYN8 http://t.co/JK7qmdfqgf",,18/02/2015 10:25,"Austin, TX",Mountain Time (US & Canada)
4395.68105E+17,neutral,0.6895,,,Virgin America,,reaganroy,,1,@VirginAmerica adds Austin-Dallas Love Field route. http://t.co/XWJoL55FLH http://t.co/Y8AOrMfkaC,,18/02/2015 9:47,,Central Time (US & Canada)
4405.68104E+17,negative,0.6651,Flight Booking Problems,0.3413,Virgin America,,onewil,,0,@VirginAmerica sad to learn you no longer fly SFO > PHL. Hope it returns!,"[0.0, 0.0]",18/02/2015 9:46,"San Francisco, CA",Pacific Time (US & Canada)
4415.68101E+17,neutral,0.6559,,0,Virgin America,,PlantFoodDude,,0,"@VirginAmerica - can you tweet me the Cancelled Flight/chng fee for a flight? or can I rebook under one of your affiliates? If so, who are afiliates?",,18/02/2015 9:35, NJ USA,Eastern Time (US & Canada)
4425.681E+17,positive,1,,,Virgin America,,jtwiegele,,0,@VirginAmerica has the most INCREDIBLE customer service I've ever experienced! So refreshing!,,18/02/2015 9:30,"San Francisco, CA",
4435.681E+17,neutral,1,,,Virgin America,,sporch62,,0,"@VirginAmerica Now, when will we see VirginAmerica come to Philadelphia (PHL).",,18/02/2015 9:29,,
4445.68095E+17,positive,0.6655,,,Virgin America,,chrisdpatton,,0,"@VirginAmerica , am I dreaming? Did you really just open up a route between Dallas and Austin?! And does this mean Houston might be next?",,18/02/2015 9:11,"Annapolis, Maryland",
4455.68094E+17,positive,0.6522,,,Virgin America,,stopasyougo,,0,@VirginAmerica OMG FINALLY,,18/02/2015 9:05,,Central Time (US & Canada)
4465.68088E+17,neutral,1,,,Virgin America,,AlMehairiAUH,,0,@VirginAmerica to start 5xweekly #A319 flights from to #Dallas @DallasLoveField #Austin on 28APR #avgeek,,18/02/2015 8:43,Abu Dhabi,Abu Dhabi
4475.68086E+17,neutral,0.6632,,,Virgin America,,AwsmSpaceMonkey,,0,@VirginAmerica Nice to see you expanding in Texas but don't forget about us here in #SanDiego. I would love to see more flights out of here!,,18/02/2015 8:34,"San Marcos, CA",Pacific Time (US & Canada)
4485.68083E+17,negative,1,Bad Flight,0.3556,Virgin America,,iamWalkerR,,0,@VirginAmerica kinda sucked my earphone jack didn't work on my flight. They may want to look into that for future passengers,,18/02/2015 8:22,"New York, NY",Central Time (US & Canada)
4495.68079E+17,negative,1,Bad Flight,0.6326,Virgin America,,MarcoFlavioM,,0,@VirginAmerica Very poor experience. First computer problem now seat malfunction. Stuck. Missing meeting in San Diego.,,18/02/2015 8:07,USA,Pacific Time (US & Canada)
4505.68069E+17,neutral,1,,,Virgin America,,0504Traveller,,0,"@VirginAmerica to battle @SouthwestAir on @DallasLoveField-@AUStinAirport route 451http://t.co/6RLz0EBk2X via @usatoday",,18/02/2015 7:24,,Central Time (US & Canada)
4525.68068E+17,positive,1,,,Virgin America,,dreamerintexas,,0,@VirginAmerica #thankyou the DAL-AUS route makes my day!!!!,,18/02/2015 7:23,austin dallas chile london,Central Time (US & Canada)
4535.68064E+17,positive,1,,,Virgin America,,WilsonJoshuaLee,,0,@virginamerica awesome deals DAL-AUS for only $39 each way! https://t.co/xCVQXYkg49,,18/02/2015 7:06,"Dallas, TX",Central Time (US & Canada)
4545.68062E+17,neutral,1,,,Virgin America,,sanjosedr,,0,@VirginAmerica I miss the #nerdbird in San Jose,,18/02/2015 6:58,"San Jose, California455",Arizona
4565.68059E+17,positive,1,,,Virgin America,,dsg0110,,0,"@VirginAmerica love it, taking @SouthwestAir on in their backyard! Consumers win when biz competes.",,18/02/2015 6:47,"San Diego, CA",Pacific Time (US & Canada)
4575.68059E+17,positive,1,,,Virgin America,,lakebrahlands,,0,@VirginAmerica ​ is flying from Love to Austin now. That is most excellent news.,,18/02/2015 6:45,"Zip City aka Dallas, TX ",Central Time (US & Canada)
4585.68055E+17,neutral,0.6477,,0,Virgin America,,opteyemisg,,0,@VirginAmerica can we make every VX plane with #nerdbird? Why should Austin be the only one getting nerd love?,,18/02/2015 6:29,,Central Time (US & Canada)
4595.68053E+17,neutral,0.6202,,0,Virgin America,,steve97070,,0,@VirginAmerica please add more frequency to PDX Portland,,18/02/2015 6:23,,
4605.68051E+17,positive,1,,,Virgin America,,letherebeflight,,0,@VirginAmerica Congrats VX on the new route! ✈️🎉,,18/02/2015 6:13,,
4615.68017E+17,negative,1,Cancelled Flight,1,Virgin America,,NickyB617,,0,"@VirginAmerica I tried that. You offered to charge me an additional $1k for a new ticket or be stranded until Thurs. 1st time, last time.",,18/02/2015 4:00,"Boston, MA",Eastern Time (US & Canada)
4625.68012E+17,neutral,1,,,Virgin America,,gemmabow19,,4,@VirginAmerica @AmericanAir can u help with flights to get a 2y old battling cancer who needs treatment in 🇺🇸 @FreyaBevan_Fund 💗 🎀 💗,,18/02/2015 3:39,,
4635.67972E+17,negative,1,Can't Tell,0.3373,Virgin America,,total_janarchy,,0,"@VirginAmerica Never had a bad experience before, but this one took the cake. Now extortion for carry on items as well?",,18/02/2015 1:02,,Eastern Time (US & Canada)
4645.67972E+17,negative,1,Damaged Luggage,0.3434,Virgin America,,total_janarchy,,0,@VirginAmerica Had to spend 5 hours worrying that items in carryon would be broken/stolen since I couldn't carry them on plane or lock bag.,,18/02/2015 1:01,,Eastern Time (US & Canada)
4655.67972E+17,negative,1,Flight Attendant Complaints,0.6773,Virgin America,,total_janarchy,,0,"@VirginAmerica All of group E was told there was no more room in the bins. when I got on the plane, was room for at least 4 bags in my row!",,18/02/2015 1:00,,Eastern Time (US & Canada)
4665.67972E+17,negative,0.6703,Bad Flight,0.6703,Virgin America,,total_janarchy,,0,@VirginAmerica Thanks for making my flight from LAX to JFK a nightmare by forcing me to check my carry on bag at the gate. (1),,18/02/2015 0:59,,Eastern Time (US & Canada)
4675.67946E+17,negative,1,Customer Service Issue,0.6977,Virgin America,,helenalor,,0,@VirginAmerica I have lots of flights to book and your site it not working!!!! I've been on the phone waiting for over 10 minutes..........,"[0.0, 0.0]",17/02/2015 23:18,San Francisco,Eastern Time (US & Canada)
4685.67909E+17,positive,0.6431,,,Virgin America,,HaraLillier,,0,@VirginAmerica I am all about the in flight artisanal cheese and wine pairing.,,17/02/2015 20:49,,Atlantic Time (Canada)
4695.67899E+17,neutral,1,,,Virgin America,,helenhoppock,,0,@VirginAmerica does Virgin America fly direct from Seattle to NYC or Boston?,,17/02/2015 20:12,,
4705.67893E+17,positive,0.6559,,,Virgin America,,KallysAlbertSr,,0,@VirginAmerica That's classy.,,17/02/2015 19:47,USA,
4715.67874E+17,positive,0.6681,,,Virgin America,,Price714,,0,@VirginAmerica I'm sure a lot of your 747 and 777 JFK-LHR flights go a lot faster than 513mph with a strong tailwind.,,17/02/2015 18:30,"Hamilton, Ohio",Atlantic Time (Canada)
4725.67858E+17,positive,0.7162,,,Virgin America,,mctrees02,,0,@VirginAmerica now it's just t-minus 32 minutes until my Elevate a Silver upgrade window opens . #FreeNeverSucks 😃👍,,17/02/2015 17:29,"Dallas, TX",Central Time (US & Canada)
4735.67855E+17,neutral,0.6941,,,Virgin America,,mctrees02,,0,@VirginAmerica save some for 871 tomorrow AM!,,17/02/2015 17:16,"Dallas, TX",Central Time (US & Canada)
4745.6785E+17,negative,1,Late Flight,1,Virgin America,,lindsowesto,,0,@VirginAmerica Why is it taking 12 years to fly home to Dallas? Get your shit together.,,17/02/2015 16:54,Texas,Central America
4755.67849E+17,neutral,0.6705,,,Virgin America,,TheAdamRizz,,0,@VirginAmerica @JezzieGoldz club Virgin is bumping in New York http://t.co/HaQc7GDg7c,,17/02/2015 16:52,"Dallas, Texas",Pacific Time (US & Canada)
4765.67847E+17,positive,0.6733,,,Virgin America,,TheAdamRizz,,0,@VirginAmerica @JezzieGoldz would have been a rough trip but LUCKILY we were on a #virginamerica flight. #weather,,17/02/2015 16:44,"Dallas, Texas",Pacific Time (US & Canada)
4775.67846E+17,neutral,0.6601,,,Virgin America,,josiebarosie,,0,@VirginAmerica is that #thestarter??😁,,17/02/2015 16:39,Cork.Ireland,
4785.67845E+17,neutral,0.6198,,,Virgin America,,killawattannie,,0,@VirginAmerica ...Please come to Minneapolis St. Paul!,,17/02/2015 16:37,,Mountain Time (US & Canada)
4795.67829E+17,neutral,0.3542,,0,Virgin America,,JAYXXX1,,0,@VirginAmerica YES FYI  MY BFF,,17/02/2015 15:32,,
4805.67829E+17,positive,0.6858,,0,Virgin America,,myvortex,,0,"@VirginAmerica another perfect flight.   How come on your planes,  the sun visors can stay down?  Other carriers make you raise them?",,17/02/2015 15:31,could be anywhere,
4815.67824E+17,positive,1,,,Virgin America,,miaerolinea,,1,"Nice RT @VirginAmerica: The man of steel might be faster, but we have WiFi – just saying. #ScienceBehindTheExperience http://t.co/FGRbpAZSiX",,17/02/2015 15:11,Worldwide,Caracas
4825.67815E+17,positive,1,,,Virgin America,,mynejas,,0,@VirginAmerica I love the dancing little richard. cool beans.,,17/02/2015 14:36,"Oakland, CA",Pacific Time (US & Canada)
4835.67813E+17,positive,0.6803,,,Virgin America,,SimplyImplicit,,0,@VirginAmerica I don’t use Passbook =/ I still love you though <3 :) I’ll just use my email in the future.,,17/02/2015 14:29,"Los Angeles, CA",Central Time (US & Canada)
4845.67812E+17,positive,1,,,Virgin America,,mynejas,,0,@VirginAmerica thanks for the free birthday points! y'all are ALL RIGHT with me!,,17/02/2015 14:26,"Oakland, CA",Pacific Time (US & Canada)
4855.67811E+17,neutral,0.6446,,0,Virgin America,,SimplyImplicit,,0,@VirginAmerica do you have an application for iOS? Was looking and only saw Virgin Mexico :( </3,,17/02/2015 14:22,"Los Angeles, CA",Central Time (US & Canada)
4865.6781E+17,negative,1,Customer Service Issue,0.7012,Virgin America,,wtcgroup,,0,@VirginAmerica Man of steel flies to more cities though...and with more frequency too.,,17/02/2015 14:17,SF Bay Area/ Las Vegas,
4875.67808E+17,positive,1,,,Virgin America,,tookthecollar,,0,@VirginAmerica thanks so much for sharing. Just added it to my site http://t.co/TsviBTvT8h,,17/02/2015 14:09,,
4885.67808E+17,neutral,0.6457,,,Virgin America,,ICEportal,,0,@VirginAmerica Good point!,,17/02/2015 14:07,"Hollywood, FL",Eastern Time (US & Canada)
4895.67807E+17,neutral,0.6731,,,Virgin America,,EnonThaPhenom,,0,.@VirginAmerica I heard he has a virgin mobile hotspot ;),,17/02/2015 14:06,"Oakland, Ca",Pacific Time (US & Canada)
4905.67807E+17,neutral,1,,,Virgin America,,mattejacob,,0,@VirginAmerica you got cheese pLate Flights too.,"[40.78986648, -73.10068286]",17/02/2015 14:06,New York x Long Island,Central Time (US & Canada)
4915.67807E+17,neutral,1,,,Virgin America,,TheDCD,,0,@VirginAmerica On all your flights?,"[0.0, 0.0]",17/02/2015 14:04,On a bar floor in Denver.,Mountain Time (US & Canada)
4925.67807E+17,positive,1,,,Virgin America,,Hakenson_LIOX,,0,@VirginAmerica Dad on Segway is the best part of this whole infographic!,"[42.5696777, -71.42056878]",17/02/2015 14:04,"Waltham, MA",Atlantic Time (Canada)
4935.67807E+17,positive,1,,,Virgin America,,funky_bbq,,0,@VirginAmerica Are there any plans for a short haul airline in Europe? Would defiantly fly with you guys :),,17/02/2015 14:04,,
4945.67806E+17,positive,1,,,Virgin America,,HereticPharaoh,,0,@VirginAmerica wifi AND better seating.,,17/02/2015 14:03,"Jersey City, New Jersey ",Eastern Time (US & Canada)
4955.67797E+17,neutral,0.6831,,0,Virgin America,,judy_202,,0,@VirginAmerica how come ABC is the only one of the network channels you don't have?,,17/02/2015 13:24,"Washington, DC",Eastern Time (US & Canada)
4965.67792E+17,negative,1,Customer Service Issue,0.7055,Virgin America,,reekyrocks,,0,@VirginAmerica started my flight with a scolding for using an overhead bin that was then offered to the person seated next to me.,,17/02/2015 13:06,"Los Angeles, CA",Pacific Time (US & Canada)
4975.67788E+17,positive,0.678,,0,Virgin America,,BrandonS002,,0,".@VirginAmerica not only was it great, but you return my calls the day after. Couldn't ask for more. #myVXexperience",,17/02/2015 12:49,New York City,Eastern Time (US & Canada)
4985.67787E+17,negative,1,Cancelled Flight,0.6458,Virgin America,,RyScanlon,,0,"@VirginAmerica While other airlines weren't Cancelled Flighting flights into BOS, and helping their customers get home, Virgin was saying Good luck!",,17/02/2015 12:44,,Atlantic Time (Canada)
4995.67786E+17,neutral,1,,,Virgin America,,RyScanlon,,0,"@VirginAmerica Dear Virgin customer, while you're stranded in SF for 3 days & $1000cost- we'll do the very least we can to accommodate you!",,17/02/2015 12:42,,Atlantic Time (Canada)
5005.67785E+17,neutral,1,,,Virgin America,,itsjulianking,,0,@VirginAmerica should use this in their next airline commercial lol :: http://t.co/pXEXIlSjBs,,17/02/2015 12:39,P H I L A D E L P H I A,Eastern Time (US & Canada)
5015.67785E+17,negative,1,Customer Service Issue,1,Virgin America,,RyScanlon,,0,@VirginAmerica Grouping Virgin in with the others now. BOS weather has exposed their actual Cus Serv model. Never Flight Booking Problems with Virgin again!,,17/02/2015 12:38,,Atlantic Time (Canada)
5025.67784E+17,negative,1,Customer Service Issue,0.6834,Virgin America,,RyScanlon,,0,"@VirginAmerica As one of the travelers affected by the Boston storm, I'm shocked at Virgin's complete apathy toward their customers.",,17/02/2015 12:32,,Atlantic Time (Canada)
5035.67773E+17,negative,0.6579,Customer Service Issue,0.6579,Virgin America,,cayocrazy,,0,@VirginAmerica Umm so no reason as to why this is? Is there someone different I should contact (or contact me) to get a definitive answer?,,17/02/2015 11:48,,
5045.6777E+17,negative,0.6515,Flight Booking Problems,0.3358,Virgin America,,paulhting,,0,@virginamerica Trying to make the change in advance (not just 24 hours prior)…tried it online earlier and it wanted $300 in change fees.,,17/02/2015 11:38,"Charlottesville, VA",Eastern Time (US & Canada)
5055.6777E+17,positive,0.3516,,0,Virgin America,,onerockgypsy,,0,"@VirginAmerica so loyal that I'm driving to #NYC from #PA, to fly Virgin,  since you cut #Philly flights ;)",,17/02/2015 11:38,next city,Pacific Time (US & Canada)
5065.67767E+17,neutral,1,,,Virgin America,,paulhting,,0,@virginamerica Any way to change from Main Cabin to Main Cabin Select (on same flight) without paying a change fee penalty?,,17/02/2015 11:27,"Charlottesville, VA",Eastern Time (US & Canada)
5075.67762E+17,positive,1,,,Virgin America,,onerockgypsy,,0,@VirginAmerica you guys are perfect as always! <3 #WeRVirgin,,17/02/2015 11:06,next city,Pacific Time (US & Canada)
5085.67759E+17,positive,1,,,Virgin America,,kellitweets,,0,@VirginAmerica thanks! Y'all have some of the best customer service left in the industry.,,17/02/2015 10:54,Texas,Central Time (US & Canada)
5095.67755E+17,neutral,0.6667,,0,Virgin America,,the22207,,0,@VirginAmerica Can you give me Silver Status for 12 months?,,17/02/2015 10:40,,Central Time (US & Canada)
5105.67754E+17,positive,1,,,Virgin America,,Perceptions,,0,@VirginAmerica really wish you'd fly out of #Fargo @fargoairport those fares are amazings,,17/02/2015 10:33,"Fargo, ND ( & Tucson, AZ)",Central Time (US & Canada)
5115.67749E+17,negative,0.6778,Bad Flight,0.6778,Virgin America,,tan_talize,,0,"@VirginAmerica mood lighting on point🙌 Reclining my seat, kickin up my feet💤",,17/02/2015 10:14,LA&OC,
5125.67746E+17,negative,0.3573,Late Flight,0.3573,Virgin America,,jonovoss,,0,@VirginAmerica my flight (6000) scheduled for 1pm departure still says on time but no plane at gate. Any update on how long of a delay?,,17/02/2015 10:02,"Washington, DC",Atlantic Time (Canada)
5135.67744E+17,negative,1,Customer Service Issue,0.6737,Virgin America,,texasjuls,,0,@VirginAmerica my group got their Cancelled Flightlation fees waived but I can't because my ticket is booked for 2/18? Your reps were no help either 😡,,17/02/2015 9:56,Texas,Central Time (US & Canada)
5145.67743E+17,neutral,1,,,Virgin America,,loungesong,,0,@VirginAmerica Are there any sign up bonuses to enroll in Elevate?,,17/02/2015 9:50,,
5155.67743E+17,positive,1,,,Virgin America,,ryan_kravontka,,0,@VirginAmerica just got on the 1pm in Newark home to LA. Your folks at EWR are incredible #letsgohome,,17/02/2015 9:49,"Los Angeles, CA",Tijuana
5165.67742E+17,neutral,1,,,Virgin America,,WWJAYD,,0,@VirginAmerica morning. If I have a question regarding elevate points & flights can I DM you?,"[37.80065252, -122.43857414]",17/02/2015 9:47,"San Franciso, CA",Pacific Time (US & Canada)
5175.67736E+17,neutral,0.6694,,0,Virgin America,,waytogopdx,,0,@VirginAmerica still waiting to see  @Starryeyes_Dev_  😞,,17/02/2015 9:22,"Lake Oswego, Oregon",Pacific Time (US & Canada)
5185.67728E+17,neutral,0.6376,,0,Virgin America,,Todd1HHD,,0,@VirginAmerica was wondering if you guys recieved my dm and we're able to potentially respond asap,,17/02/2015 8:52,Chicago,Central Time (US & Canada)
5195.67727E+17,positive,1,,,Virgin America,,BBahreman,,4,@VirginAmerica Flying LAX to SFO and after looking at the awesome movie lineup I actually wish I was on a long haul.,,17/02/2015 8:48,Living in a Gangsters Paradise,Pacific Time (US & Canada)
5205.67726E+17,neutral,1,,,Virgin America,,PlayjtLV,,0,“@VirginAmerica: Book out of town with fares from $59/way (+restr). http://t.co/xRdTOV7nl8 http://t.co/4Y78byAckc” @JenniferDawnPro,"[36.08546367, -115.31814055]",17/02/2015 8:43,"Las Vegas, NV",
5215.70308E+17,positive,1,,,United,,rdowning76,,0,@united thanks,,24/02/2015 11:42,usa,
5225.70308E+17,positive,1,,,United,,CoreyAStewart,,0,@united Thanks for taking care of that MR!! Happy customer.,,24/02/2015 11:42,"Richmond, VA",Eastern Time (US & Canada)
5235.70307E+17,negative,1,Cancelled Flight,0.703,United,,CoralReefer420,,0,@united still no refund or word via DM. Please resolve this issue as your Cancelled Flightled flight was useless to my assistant's trip.,,24/02/2015 11:39,"Bay Area, California ",Alaska
5245.70307E+17,negative,1,Late Flight,1,United,,lsalazarll,,0,@united Delayed due to lack of crew and now delayed again because there's a long line for deicing... Still need to improve service #united,,24/02/2015 11:39,,Mountain Time (US & Canada)
5255.70307E+17,positive,0.3441,,0,United,,rombaa,,0,@united thanks -- we filled it out. How's our luck with this? Is it common?,,24/02/2015 11:38,,
5265.70306E+17,negative,0.3475,Can't Tell,0.3475,United,,samidip,,0,@united Your ERI-ORD express connections are hugely popular .. now if only we could have an ERI-EWR hop! :),,24/02/2015 11:36,"Erie, PA",Eastern Time (US & Canada)
5275.70306E+17,neutral,0.645,,0,United,,karenmcgregor86,,0,@united even on international flight Glasgow to the U.S.? Then what about orlando to Newark? All 90 mins?,,24/02/2015 11:33,"Kilmarnock, now Edinburgh. ",Edinburgh
5285.70305E+17,negative,0.6667,Can't Tell,0.3333,United,,andycheco,,0,@united you think you boarded flight AU1066 too early? I think so.,"[19.43706642, -99.07927123]",24/02/2015 11:31,New York,Eastern Time (US & Canada)
5295.70302E+17,neutral,0.6761,,0,United,,hmansfield,,0,"@united I understand, but it's tough when there is no way to get to the airport w/o serious risk of an accident. It's a steep price.",,24/02/2015 11:20,"Berkeley Heights, NJ",Quito
5305.70302E+17,negative,0.6735,Bad Flight,0.3476,United,,slandail,,0,"@united Gate agent hooked me up with alternate flights. If you have a way to PREVENT the constant issues, that would rock.",,24/02/2015 11:19,"Columbus, Ohio",Eastern Time (US & Canada)
5315.70302E+17,neutral,1,,,United,,karenmcgregor86,,0,@united flying gla-mco in a few weeks. How long do we have to be at airport for before departure for both international and domestic? Ta,,24/02/2015 11:18,"Kilmarnock, now Edinburgh. ",Edinburgh
5325.703E+17,positive,0.6634,,,United,,nydia376,,0,@united thanks,,24/02/2015 11:11,USA,
5335.703E+17,positive,1,,,United,,BK_TheBri,,0,@united Thanks. It is on the same ticket.,,24/02/2015 11:10,"Portland, OR",
5345.70299E+17,neutral,0.67,,0,United,,LarkAfterDark,,0,@united why not? Is it a law or a policy?,,24/02/2015 11:09,Harrisburg,
5355.70299E+17,negative,1,Flight Booking Problems,0.6816,United,,Ashley_Jeffris,,0,@united is the worst. Nonrefundable First class tickets? Oh because when you select Global/FC their system auto selects economy w/upgrade.,,24/02/2015 11:08,Las Vegas ,Eastern Time (US & Canada)
5365.70299E+17,negative,1,Customer Service Issue,0.66,United,,CheerTymeDad,,1,@united @CheerTymeDad So I can buy tix 3 days before flight but can't transfer the tix.  Flawed security logic. Flawed customer service,,24/02/2015 11:07,,
5375.70298E+17,negative,0.6547,Customer Service Issue,0.3331,United,,Nikki62878,,0,"@united I did start a claim but 8-10 weeks is unrealistic, am I really supposed to go that long with out a car seat for my child.Ridiculous!",,24/02/2015 11:05,,
5385.70298E+17,positive,0.6351,,,United,,JordanTapiia,,0,@united follow me please this airline is beautifull ♥,,24/02/2015 11:05,"Brooklin, New York",Central Time (US & Canada)
5395.70298E+17,neutral,0.6768,,0,United,,nydia376,,0,"@united no I don't, but I'm sure United have my info on its system.",,24/02/2015 11:03,USA,
5405.70298E+17,negative,1,Lost Luggage,0.6886,United,,Nikki62878,,0,"@united if the car seat is lost @united should just reimburse me for a new one, this is not a pair of shoes, it's a necessity for my child",,24/02/2015 11:03,,
5415.70298E+17,neutral,1,,,United,,rissels,,0,@united Just submitted my response on the link you sent.,,24/02/2015 11:03,,Central Time (US & Canada)
5425.70297E+17,neutral,1,,,United,,nydia376,,0,"@united yes, David Allan send an email with this number (KMM24999563V99860L0KM) and case#8719519",,24/02/2015 10:57,USA,
5435.70296E+17,negative,0.6526,Can't Tell,0.6526,United,,WorstThingsBot,,0,@united @highbuddyyy that totally sucks my cousin worked at PHL said @united,,24/02/2015 10:54,,
5445.70295E+17,positive,1,,,United,,Anntasia,,0,@united just wanted to let you know how wonderful Rosetta the gate agent was working flight 6457 Dan to Ase. Let her know she wasappreciated,"[39.8621249, -104.6740909]",24/02/2015 10:50,New Jersey/Maryland,Pacific Time (US & Canada)
5455.70294E+17,neutral,1,,,United,,nydia376,,0,"@united yes, a paper voucher that I got on January 26th 2015",,24/02/2015 10:49,USA,
5465.70294E+17,negative,1,Customer Service Issue,0.6703,United,,nydia376,,0,@united beginning of Feb I called United they said they would send another voucher by mail. Never got anything. #tiredofwaiting,,24/02/2015 10:48,USA,
5475.70294E+17,negative,1,Customer Service Issue,1,United,,nate2482,,0,"@United the internet is a great thing.  I am emailing executives in your company, maybe they will respond to me in a timely manner.",,24/02/2015 10:47,"Parkersburg, WV",Eastern Time (US & Canada)
5485.70293E+17,neutral,1,,,United,,akobilarov,,0,"@united Do I need to use a Chase United Club pass for my 8yr old son, or can he come in with me on my pass?",,24/02/2015 10:44,South Carolina,Eastern Time (US & Canada)
5495.70292E+17,neutral,1,,,United,,andreaSanger,,0,@united and what am I suppose to do with that number?,,24/02/2015 10:39,,
5505.70292E+17,negative,1,Can't Tell,0.7071,United,,Guggero,,0,"@united thats weak. See ya 👋551Hey @VirginAmerica !!",,24/02/2015 10:38,NYC,Eastern Time (US & Canada)
5525.70292E+17,negative,1,Can't Tell,0.6614,United,,nydia376,,0,@united I flew back w other company since United didnt have an earlier flight,,24/02/2015 10:38,USA,
5535.70291E+17,neutral,1,,,United,,nydia376,,0,@united I lost a voucher that I was given in Miami aeroport on jan 26. I did not use it.,,24/02/2015 10:37,USA,
5545.70291E+17,negative,1,Customer Service Issue,0.6421,United,,runwithmiles,,0,@united I am trying to book awards for September and need flights on @aegeanairlines but they will not show even w/ many award seats availab,,24/02/2015 10:36,,Eastern Time (US & Canada)
5555.70291E+17,negative,1,Customer Service Issue,0.6459,United,,nate2482,,0,@united I sure did.   I had to drive a total of 3 hours to get my own bag.  I'd like to explain that debacle but no one wants to talk to me.,,24/02/2015 10:35,"Parkersburg, WV",Eastern Time (US & Canada)
5565.70291E+17,neutral,0.6665,,,United,,CheerTymeDad,,0,@united @CheerTymeDad Gee that's like almost caring about ppl more than $$.  Think I'm more int in having a trusted adult w/ daughter .,,24/02/2015 10:33,,
5575.7029E+17,negative,1,Late Flight,0.6624,United,,BocheBillions,,0,"@united See? We were told repeatedly that the pilot was Late Flight and kept getting Late Flightr.  After we boarded, there was a defibrillator issue.",,24/02/2015 10:30,,Central Time (US & Canada)
5585.7029E+17,negative,1,longlines,0.6575,United,,CoachJoette,,0,@united why no preferred security line anymore. My TSA pre-check didn't pull on my @SilverAirways partner flight! #Platinum #spoiled,,24/02/2015 10:30,Tampa,
5595.70288E+17,negative,0.6495,Can't Tell,0.6495,United,,lotusfitness,,0,@united #Newarkliberty Airport need to indicate different gate#'s for terminals A&C. #Flyingainteasy,,24/02/2015 10:25,"Washington, DC",Eastern Time (US & Canada)
5605.70287E+17,negative,0.6538,Customer Service Issue,0.6538,United,,megfalcone,,0,"@united yes please! I am newly married and trying to update my last name on a preexisting international flight! It seems so easy, but...",,24/02/2015 10:19,,Pacific Time (US & Canada)
5615.70287E+17,negative,1,Customer Service Issue,1,United,,nydia376,,0,@united How does United refuse to reissue a $400 lost voucher when their plane didn't take off due to mechanics? #badcustomerservice,,24/02/2015 10:19,USA,
5625.70287E+17,negative,0.6931,Can't Tell,0.3626,United,,OohLaLa09,,0,"@united also during the run I was instructed to do, I shattered my computer. http://t.co/oAflfr7WXB",,24/02/2015 10:18,DC,Eastern Time (US & Canada)
5635.70286E+17,negative,1,Flight Attendant Complaints,0.3732,United,,OohLaLa09,,1,"@united yes, we've been with the agents for the last 50 minutes. One of the agents have been very rude, but thankfully Ladan has been nice.",,24/02/2015 10:16,DC,Eastern Time (US & Canada)
5645.70286E+17,neutral,0.6492,,0,United,,cehertz,,0,@united that's right- with an overnight Miami.,,24/02/2015 10:14,btv,
5655.70286E+17,neutral,0.6776,,0,United,,BK_TheBri,,0,@united Have clients with an 11 hr layover at IAH (during the day). Will they have to claim & recheck luggage. Or will it be taken care of?,,24/02/2015 10:14,"Portland, OR",
5665.70286E+17,neutral,1,,,United,,Nikki62878,,0,"@united I am trying to find out if the loaner seat is new or used, a used car seat is illegal according to safety regulations",,24/02/2015 10:14,,
5675.70285E+17,neutral,0.6523,,0,United,,Guggero,,0,@united i DMed you the details,,24/02/2015 10:12,NYC,Eastern Time (US & Canada)
5685.70285E+17,negative,1,Flight Attendant Complaints,0.691,United,,fitztango,,0,"@united iah to charlotte. Baggage claim rep latrice h. #customerservice non existent, Ignored customer then inappropriately touched customer",,24/02/2015 10:11,"Houston, TX",
5695.70284E+17,neutral,0.663,,0,United,,F_U_ng,,0,"@united Kewl. Will also let them know the overhead bin over my row was ""Inop"". I love a good abbreve.",,24/02/2015 10:09,Los Angeles,Pacific Time (US & Canada)
5705.70284E+17,positive,0.6793,,0,United,,mattwbaker,,0,"@united - thanks for your help...got me what I need, but its an issue with @_austrian . I guess I sit awhile longer.",,24/02/2015 10:06,The Center of My Universe,Mountain Time (US & Canada)
5715.70284E+17,negative,1,Customer Service Issue,0.6806,United,,collegepathSS,,0,@united @UCtraveladvisor - I would have loved to respond to your website until I saw the really long form. In business the new seats are bad,,24/02/2015 10:06,California/Nevada,Pacific Time (US & Canada)
5725.70283E+17,negative,1,Cancelled Flight,0.6716,United,,kevintgarner,,0,@united A refund and flight vouchers or another flight on a different airline at your expense for today. 8 hour drive is very inconvenient,,24/02/2015 10:05,"Kansas City, MO",Central Time (US & Canada)
5735.70282E+17,negative,1,Lost Luggage,0.7021,United,,Nikki62878,,0,@united then why have I not received my call back its been 3 days...it's an infant car seat how am I supposed to go anywhere with my child,,24/02/2015 10:00,,
5745.70282E+17,neutral,0.6589,,,United,,discobiscuit63,,0,@united thanks again for your concern. I will contact customer care upon our return from Australia.,,24/02/2015 10:00,,Central Time (US & Canada)
5755.70281E+17,negative,1,Late Flight,0.6383,United,,kevinfla3,,0,@United well sitting on the ground 'on time' but waiting for a gate....again #tiredofthis,,24/02/2015 9:54,,
5765.7028E+17,positive,1,,,United,,sundialtours,,0,"@united ""Airport snow removal method #22...""577Keep up the good work folks, this is where Cessna's become 747's! http://t.co/9v8tMUsJvU",,24/02/2015 9:50,"Astoria, OR",Tijuana
5785.70278E+17,negative,1,Flight Booking Problems,0.6516,United,,SEGrower,,0,"@united No, I need you guys to not over book planes. It's not a concern, I'll just travel with someone else moving forward.",,24/02/2015 9:44,"Colorado Springs, Colorado",Mountain Time (US & Canada)
5795.70278E+17,negative,1,Late Flight,0.6542,United,,cristobalwong,,0,@united A measly $50 e-certificate is not how you appreciate loyal customers after they wait 3hrs on the tarmac during UA1116. #unacceptable,,24/02/2015 9:42,San Francisco Bay Area,
5805.70277E+17,negative,0.6695,Can't Tell,0.3356,United,,logainne,,0,@united When will email address/username sign-on be available? It's been a while.,,24/02/2015 9:41,945XX to 111XX,Eastern Time (US & Canada)
5815.70277E+17,positive,1,,,United,,LukeGzus,,0,@united Thank you for that. Am I able to claim any interim expenses or is the cost of the stuff up on me?,,24/02/2015 9:39,,
5825.70276E+17,negative,1,Can't Tell,0.6684,United,,chrsmichaels,,0,@united rude rude,,24/02/2015 9:37,"Austin, TX",Central Time (US & Canada)
5835.70276E+17,negative,1,Flight Booking Problems,1,United,,mattwbaker,,0,@united - Why can't I get a boarding pass for my Austrian Airlines codeshare flight. Rebook incls a 6 hour layover & I am stuck outside sec,,24/02/2015 9:36,The Center of My Universe,Mountain Time (US & Canada)
5845.70275E+17,negative,0.6791,Damaged Luggage,0.6791,United,,Joestudent11,,0,@united. ..I received on other flights. #united  truly breaks guitars. #unitedbreaksguitars #wantmymoneyback,,24/02/2015 9:34,"Jerusalem, Israel",Jerusalem
5855.70275E+17,negative,1,Lost Luggage,0.6563,United,,Joestudent11,,0,@united just flew to #TelAviv paid $100 from a third suitcase which didn't even make it on the plane! Besides for the impolite service...,,24/02/2015 9:32,"Jerusalem, Israel",Jerusalem
5865.70275E+17,negative,1,Lost Luggage,1,United,,johnkarpf,,0,@United  My bag is still in Colo Springs. I am disabled and have to search an unfamiliar airport and look for my bag. Not a good outcome,,24/02/2015 9:32,"Jacksonville, FL",Eastern Time (US & Canada)
5875.70275E+17,negative,1,Customer Service Issue,0.3551,United,,CheerTymeDad,,1,@united Shame that there's no flex to tickets transfer rules.  Even calling from Neurosurgery ICU isn't enough!,,24/02/2015 9:32,,
5885.70273E+17,negative,1,Customer Service Issue,1,United,,johnkarpf,,0,@united No. Denver said they don't handle baggage that made it to Colo. Springs.  They gave me an 800 number to call. No help there either.,,24/02/2015 9:24,"Jacksonville, FL",Eastern Time (US & Canada)
5895.70273E+17,negative,1,Customer Service Issue,1,United,,Micaela4Mizzou,,0,@united you guys need some serious training in customer service. Too many better options to put up with the way you guys handle ur mistakes,,24/02/2015 9:22,,Hawaii
5905.70272E+17,neutral,1,,,United,,BocheBillions,,0,@united 6533 ORD to DCA,,24/02/2015 9:21,,Central Time (US & Canada)
5915.70272E+17,negative,1,Customer Service Issue,0.6706,United,,discobiscuit63,,0,"@united once he found out we had a problem he avoided me like the plague. Was told ""we can't find a supervisor.""",,24/02/2015 9:19,,Central Time (US & Canada)
5925.70272E+17,negative,1,Cancelled Flight,1,United,,Peter_Abrahamse,,0,@united ZCC82U Cancelled Flight flight 16h in advance??? Need connect flight reschedule so the link isn't helping. Help!? Gf waited months to see me.,,24/02/2015 9:19,,Amsterdam
5935.70272E+17,negative,1,Can't Tell,1,United,,fuchsialipstick,,0,@united I will not be flying you again,,24/02/2015 9:19,,Quito
5945.70272E+17,negative,1,Late Flight,1,United,,fuchsialipstick,,0,"@united in addition, my first flight was delayed an hour and I'm arriving at my destination 8 hrs Late Flight.",,24/02/2015 9:18,,Quito
5955.70271E+17,neutral,1,,,United,,kevintgarner,,0,"@united Cancelled Flighted our flight, didn't rebook us on added flight, now have to drive from a Denver to KC....thanks!",,24/02/2015 9:17,"Kansas City, MO",Central Time (US & Canada)
5965.70271E+17,neutral,1,,,United,,fuchsialipstick,,0,@united your announcement for pre boarding only addresses mobility. My disability requires me to travel with a lot of stuff. Do I preboard?,,24/02/2015 9:17,,Quito
5975.70271E+17,positive,0.6421,,0,United,,discobiscuit63,,0,@united I flew United last month and the experience was AWESOME!,,24/02/2015 9:16,,Central Time (US & Canada)
5985.70271E+17,negative,0.66,Flight Booking Problems,0.3503,United,,discobiscuit63,,0,@united our travel booked thru United group dept. Okc ticket agent less than willing to help with our connection in LAX.,,24/02/2015 9:15,,Central Time (US & Canada)
5995.70271E+17,negative,1,Flight Attendant Complaints,0.6593,United,,fuchsialipstick,,0,"@united v upset with your disability  ""services"". When I told one of your employees I was carrying medical equipment she was very rude.",,24/02/2015 9:15,,Quito
6005.7027E+17,negative,1,Customer Service Issue,0.6735,United,,discobiscuit63,,0,@united thnx for quick reply but don't think you can assist. Our intl grp will be put to considerable inconvenience today.,,24/02/2015 9:14,,Central Time (US & Canada)
6015.70269E+17,negative,1,Can't Tell,0.3478,United,,LarkAfterDark,,2,@united wont transfer flight ticket to accompany an 11 yr old who's active military mom had to have emergency brain surgery? WOW!!,,24/02/2015 9:09,Harrisburg,
6025.70269E+17,negative,1,Flight Booking Problems,1,United,,getmeontop,,0,@united @getmeontop 7 WEEKS Late FlightR AND I STILL HAVE NOT RECEIVED MY MILES FROM THE MileagePlus Gift Card $150 STARBUCKS CARD I HANDED OVER!!!,,24/02/2015 9:08,Wall Street • Manhattan • NYC ,Eastern Time (US & Canada)
6035.70269E+17,negative,0.6794,Customer Service Issue,0.3802,United,,jkentakula,,0,"@united as a 1k, I'm always hoping for improvement.",,24/02/2015 9:08,,
6045.70268E+17,negative,1,Damaged Luggage,0.6765,United,,jasonpblakey,,0,@united not yet. I complained about the guy who checked my luggage in as he was throwing the bags around. Unfortunate coincidence I hope?,"[52.59657643, -2.19877833]",24/02/2015 9:04,,London
6055.70266E+17,negative,1,Customer Service Issue,0.699,United,,discobiscuit63,,1,@united OKC ticket agent Roger McLarren(sp?) LESS than helpful with our Intl group travel problems Can't find a supervisor for help.,,24/02/2015 8:54,,Central Time (US & Canada)
6065.70266E+17,negative,0.6722,Can't Tell,0.3443,United,,jkentakula,,0,@united mobile apps need construction from the ground up for each OS category.  It's expensive to get right .,,24/02/2015 8:54,,
6075.70265E+17,negative,1,Flight Booking Problems,0.3535,United,,BillBra95467934,,0,@united another fail for the United ticket agents in OKC. LESS than helpful and could care less about our problems. American here we come.,,24/02/2015 8:50,,
6085.70264E+17,positive,0.663,,0,United,,JoshuaIsWrong,,0,"@united 441, which also had 1 working WC in coach. Good thing this bird landed ahead of schedule. I have to use the WC stat.",,24/02/2015 8:49,Austin · LA · London · NY · SF,Eastern Time (US & Canada)
6095.70264E+17,neutral,0.6764,,0,United,,jkentakula,,0,@united the os isn't controlled by me but rather @VerizonWireless .  App is new.,,24/02/2015 8:47,,
6105.70262E+17,negative,1,Customer Service Issue,0.6827,United,,debweinz,,0,"@united I just sent an email to Customer Care, telling them I may have to break up with you 😢. I sincerely hope they can help me!!",,24/02/2015 8:42,,Hawaii
6115.70261E+17,negative,1,Flight Attendant Complaints,1,United,,mbelliss,,0,@united silly I'm flying delta today. Your united club staff and attendants are surly and unhelpful and always seem bothered by pesky folk,,24/02/2015 8:36,Louisville,Alaska
6125.7026E+17,negative,0.6752,Flight Booking Problems,0.3468,United,,mattbunk,,0,@united What is your phone number. I can't find who to call about a flight reservation.,,24/02/2015 8:34,"Sterling Heights, MI",Eastern Time (US & Canada)
6135.7026E+17,negative,1,Can't Tell,0.6834,United,,throthra,,0,"@united well, you can't fix me missing my buddies 30th bday because of negligence but you can attempt to make up for it.",,24/02/2015 8:33,,
6145.7026E+17,negative,1,Customer Service Issue,1,United,,throthra,,0,"@united why am I to believe they will help when customer service couldn't? Like I said, I want a number to someone who can fix what you did.",,24/02/2015 8:33,,
6155.7026E+17,negative,0.6957,Lost Luggage,0.6957,United,,jakepoznak,,0,@united they helped me at the baggage service desk.  Said bc TSA screening was down in FLL not all bags made it but bag will be in EWR @ 12,,24/02/2015 8:31,,Eastern Time (US & Canada)
6165.7026E+17,negative,0.6281,Customer Service Issue,0.3391,United,,AldenGlobe,,0,@united Mobile boarding pass disappeared from phone while standing in line to board. Second time this week... Hmm.,,24/02/2015 8:31,"Steamboat Springs, CO",Mountain Time (US & Canada)
6175.70259E+17,positive,1,,,United,,cehertz,,0,@united for the record- Rozana at Newark was lovely and helpful. #choosekind,,24/02/2015 8:29,btv,
6185.70259E+17,neutral,0.6466,,0,United,,Mateyush,,0,@united It was last night's 1235/ORD-LGA.,,24/02/2015 8:29,Above the B/D/N/Q/R/2/3/4/5,Eastern Time (US & Canada)
6195.70259E+17,positive,0.6891,,,United,,ShawnaNewman,,0,@united thx for update,,24/02/2015 8:27,searching for coffee,Eastern Time (US & Canada)
6205.70258E+17,neutral,0.6638,,,United,,Sri_Philips,,0,@united thank you !,,24/02/2015 8:26,"Chicago, IL, USA",
6215.70258E+17,neutral,0.6842,,,United,,CATTTastrophe,,0,@united dm these nuts,,24/02/2015 8:22,nyc to la,
6225.70258E+17,negative,0.6354,Flight Attendant Complaints,0.6354,United,,CassiusCCIDog,,0,@united Had to explain to a very over eager flight attendant trying to ask about my vision that my @ccicanine was not a guide dog!,,24/02/2015 8:22,,
6235.70257E+17,negative,1,Flight Attendant Complaints,0.6667,United,,CassiusCCIDog,,1,@united what's the point of asking for details about a #servicedog when you book if your flight crew doesn't read them? (Continued),,24/02/2015 8:22,,
6245.70254E+17,negative,1,Late Flight,0.6548,United,,guichaves1989,,0,@united I tried but no one was available in bogota and everyone was rude in Houston. I was stuck for 35 hours because of you guys,,24/02/2015 8:10,,Central Time (US & Canada)
6255.70253E+17,negative,1,Bad Flight,1,United,,PFlandersdc,,0,@united #worst2unitedflightsever UA 236 LAS to IAD 2/24 mechanical problems again - took off - had to land for fix - delayed again #wtfodds!,,24/02/2015 8:04,,
6265.70253E+17,positive,1,,,United,,jakepoznak,,0,@united despite my bag not making it to Newark good informative email tracking updates help!,,24/02/2015 8:04,,Eastern Time (US & Canada)
6275.70253E+17,negative,1,Late Flight,1,United,,RaquelSnyderDC,,0,@United. What's going on with UA 236?  outbound flight last thurs was delayed 4hrs How long will this delay be? #worst2unitedflightsever,,24/02/2015 8:03,"Washington, D.C. Metro Area",Eastern Time (US & Canada)
6285.70252E+17,negative,1,Late Flight,1,United,,PFlandersdc,,0,@united #worst2unitedflightsever UA1429 IAD to LAS 2/19 mechanical problems - switched aircraft delayed 3.5 hours!,,24/02/2015 8:01,,
6295.70252E+17,negative,1,Customer Service Issue,0.6596,United,,jkentakula,,0,@united crashed trying to check in.,,24/02/2015 7:58,,
6305.70251E+17,positive,0.635,,0,United,,CoreyAStewart,,0,"@united Wow. What a deal. Again, 30+ plus seats available. Easy change to make a customer happy.",,24/02/2015 7:58,"Richmond, VA",Eastern Time (US & Canada)
6315.7025E+17,neutral,1,,,United,,alex_nieves,,0,@united thanks for the info I already knew...,,24/02/2015 7:53,Connecticut,Quito
6325.7025E+17,neutral,0.703,,0,United,,MyCustoAdvocate,,0,@united Airline trouble this winter & not getting good customer service? contact http://t.co/aQjn4HwNaC  we negotiate resolutions for You!,,24/02/2015 7:52,"Miami, New York, Boston",
6335.7025E+17,negative,1,longlines,0.6951,United,,JohnJReid,,0,@united on 768 to Logan - boarding gong show due to lax carry on enforcement. Bins full of coats = no room for bags. U need a better system!,,24/02/2015 7:52,"Seaside, California",Pacific Time (US & Canada)
6345.7025E+17,neutral,0.6593,,,United,,screamingbrat,,0,@united Thank you.,,24/02/2015 7:51,"new york, baby",Eastern Time (US & Canada)
6355.70249E+17,negative,1,Customer Service Issue,0.6536,United,,Maxxisonfire,,0,@united Blackmailed me into paying £130 extra or having my return ticket nullified in San Francisco Airport. Terrible service from rep #scam,,24/02/2015 7:49,,
6365.70248E+17,neutral,0.6804,,0,United,,kelseyblack92,,0,@united is there an email address I can reach? Too long for a DM.,,24/02/2015 7:44,Canada,Eastern Time (US & Canada)
6375.70248E+17,negative,1,Customer Service Issue,0.6689,United,,Guggero,,0,@united disappointed that u didnt honor my $100 credit given to me for ur mistakes. Taking my business elsewhere  ✌️out.,,24/02/2015 7:43,NYC,Eastern Time (US & Canada)
6385.70247E+17,negative,1,Late Flight,0.6854,United,,Twist_OP,,0,@united ua1673 still waiting! Supposed to depart 9:08,,24/02/2015 7:42,Midwest,Central Time (US & Canada)
6395.70247E+17,negative,0.6633,Customer Service Issue,0.3367,United,,andreaSanger,,0,@united it was credit from my last trip that never came in the mail!,,24/02/2015 7:41,,
6405.70247E+17,negative,1,Customer Service Issue,1,United,,jammyrascals,,0,@united ok it's now been 7 months waiting to hear from airline. I gave them quite a bit more than the 30 days requested! Terrible service,,24/02/2015 7:40,"Marlow, UK",London
6415.70246E+17,negative,1,Customer Service Issue,1,United,,AmericanNarad,,0,@united does this process ever end? Still waiting for the reply since 2 months #pathetic #customerservice,,24/02/2015 7:36,,Atlantic Time (Canada)
6425.70246E+17,negative,1,Flight Booking Problems,0.674,United,,fatwmnonthemtn,,0,@united What's going on with your website? I'm Flight Booking Problems three tickets today and I've been booted off the system umpteen times.,,24/02/2015 7:35,"Summit, NJ",Central Time (US & Canada)
6435.70245E+17,negative,1,Customer Service Issue,0.6669,United,,tuckerI84,,0,@united how do I get my account number if your website says email is unavailable?,,24/02/2015 7:31,NYC,
6445.70243E+17,neutral,0.6891,,0,United,,christinphillip,,0,@united So do I need to book two one ways in order for her to fly as an unaccompanied minor?,,24/02/2015 7:26,"Princeton, NJ",Central Time (US & Canada)
6455.70242E+17,negative,1,Lost Luggage,1,United,,ChrisNielsen2,,0,"@united I received 1 bag last night, I am still missing the other one.",,24/02/2015 7:20,"Hoops City (Memphis, TN)",
6465.7024E+17,negative,1,Bad Flight,1,United,,campilley,,0,"@united @simonroesner you'll need to upgrade the seats too, even in economy plus it's like sitting on a concrete bench.",,24/02/2015 7:13,Europe,Amsterdam
6475.70239E+17,neutral,0.6985,,,United,,Hannahsfight1,,0,@united Pls Help Baby Hannah get the life saving surgeries she requires.She needs your help.Pls Donate/RT http://t.co/kQnrrP86A5,,24/02/2015 7:09,Right Now Mostly The Hospital,Atlantic Time (Canada)
6485.70238E+17,neutral,0.6051,,0,United,,brimalxx,,0,"@united bet you wont honour them, like mine ey",,24/02/2015 7:03,Manchester,
6495.70237E+17,negative,1,Late Flight,1,United,,Twist_OP,,0,@united 2nd flight also delayed no pilots! But they boarded is so we can just sit here! #scheduling,,24/02/2015 7:02,Midwest,Central Time (US & Canada)
6505.70236E+17,neutral,0.6349,,0,United,,Evan_Flay,,0,"@united I guess that's too much ask, huh?","[29.98386923, -95.33729612]",24/02/2015 6:58,Seattle,Pacific Time (US & Canada)
6515.70236E+17,negative,0.6288,Bad Flight,0.6288,United,,Evan_Flay,,0,@united but it's hard to stay upset at someone when they at least TRY to show remorse.,"[29.98340611, -95.33682231]",24/02/2015 6:57,Seattle,Pacific Time (US & Canada)
6525.70236E+17,negative,1,Customer Service Issue,0.6413,United,,Evan_Flay,,0,"@united By the way, a simple apology goes a long way, even if it's a hollow one. It's obvious that you don't care about me or my well-being,","[29.98350019, -95.33675519]",24/02/2015 6:57,Seattle,Pacific Time (US & Canada)
6535.70236E+17,negative,1,Customer Service Issue,1,United,,Evan_Flay,,0,@united This isn't a one time thing either! It's a shocking pattern of repeated neglect and disrespect.,"[29.98377529, -95.33756559]",24/02/2015 6:55,Seattle,Pacific Time (US & Canada)
6545.70236E+17,negative,1,Can't Tell,0.6723,United,,8629Fissile,,0,@united Fingers crossed & its all intact. Very disappointed with this experience as before this we were actually saying we enjoyed using you,,24/02/2015 6:55,,London
6555.70235E+17,negative,1,Customer Service Issue,0.6818,United,,Evan_Flay,,0,"@united It's an incredibly easy fix, but you would rather stay in your comfort zone, while I get forced out of mine.","[29.98350283, -95.33678993]",24/02/2015 6:54,Seattle,Pacific Time (US & Canada)
6565.70235E+17,negative,1,Flight Attendant Complaints,0.385,United,,Evan_Flay,,0,@united ours in July. You have ZERO excuses for this. You have an out-of-date system that causes problems like this.,"[29.98384925, -95.3374653]",24/02/2015 6:53,Seattle,Pacific Time (US & Canada)
6575.70235E+17,negative,1,Can't Tell,0.3501,United,,Evan_Flay,,0,@united Everyone around us is sitting with their friends and family members. They booked their tickets in October and December. We bought,"[29.98372726, -95.33734532]",24/02/2015 6:53,Seattle,Pacific Time (US & Canada)
6585.70235E+17,negative,0.6501,Customer Service Issue,0.3265,United,,christinphillip,,0,@united Not sure what you are talking about. She is going on nonstop flights. SNA to SFO and then SFO to EWR.,,24/02/2015 6:52,"Princeton, NJ",Central Time (US & Canada)
6595.70235E+17,negative,1,Customer Service Issue,1,United,,growingpangs,,0,".@united it will be because I'm moving to @AmericanAir because of @united talk, no service",,24/02/2015 6:51,"Chicago, IL",Central Time (US & Canada)
6605.70233E+17,neutral,1,,,United,,TaylorGravett,,0,@united please be good to me this weekend!,,24/02/2015 6:44,Kansas,Central Time (US & Canada)
6615.70233E+17,negative,1,Customer Service Issue,1,United,,Mateyush,,0,"@united I asked a legitimate question about systemwide vs. localized problems, and got back an unreLate Flightd copy/paste. You can do better.",,24/02/2015 6:43,Above the B/D/N/Q/R/2/3/4/5,Eastern Time (US & Canada)
6625.70233E+17,negative,1,Lost Luggage,1,United,,mortgagesbycoop,,0,@united what time? Who can I call. I need my skis. I will go to the airport and get them. No more faith in United.,,24/02/2015 6:43,New Jersey,
6635.70232E+17,negative,0.6611,Can't Tell,0.6611,United,,dlm_3,,0,@united I see you guys are at it again. Amazing how one company continually makes mistakes yet fails to be held accountable for their error,,24/02/2015 6:43,Global,Eastern Time (US & Canada)
6645.70231E+17,neutral,1,,,United,,Cecilia_stories,,0,@united A Tourist Wonder: Super Tides and Tide of the Century at French and U.K coasts: http://t.co/gXdqORtsS0,,24/02/2015 6:36,Luxembourg,Paris
6655.7023E+17,negative,0.6894,Late Flight,0.3497,United,,etiyi,,0,@united Yeah sorry but there's always a problem with United. And you have an international reputation for having problems.,,24/02/2015 6:33,. ,Central Time (US & Canada)
6665.7023E+17,neutral,0.6714,,0,United,,etiyi,,0,@united yall should probably work on that.,,24/02/2015 6:33,. ,Central Time (US & Canada)
6675.7023E+17,negative,1,Can't Tell,1,United,,throthra,,0,"@united but then again, maybe the @BBBNE_SD_KS_IA would care more to hear what went on than whoever listens to issues you caused",,24/02/2015 6:32,,
6685.70229E+17,negative,0.6692,Can't Tell,0.3426,United,,throthra,,0,@united I wonder if sharing all this on FB and insta would produce a number. 140 characters really limits my story telling.,,24/02/2015 6:31,,
6695.70229E+17,negative,1,Flight Attendant Complaints,1,United,,throthra,,0,@united so you're telling me there is no number to call after being left in an airport because of a negligent pilot and staff?,,24/02/2015 6:29,,
6705.70228E+17,negative,1,Customer Service Issue,1,United,,missinver,,0,@united Could this email be resent as it doesnt appear to have arrived.,,24/02/2015 6:27,Larne,
6715.70227E+17,neutral,1,,,United,,cehertz,,0,@united yes please! Trying to get to POP- in Newark now....,,24/02/2015 6:22,btv,
6725.70226E+17,negative,0.6923,Customer Service Issue,0.3846,United,,_mhertz,,0,@united you have to follow me in order for me to DM...come on now,,24/02/2015 6:18,,Pacific Time (US & Canada)
6735.70225E+17,negative,1,Bad Flight,0.6606,United,,AurelAssan,,0,"@united $25 United coupon to make up for broken entertainment system on a 9-hour flight, seriously? #Ridiculousness #learncustomerservice",,24/02/2015 6:14,,
6745.70225E+17,negative,1,Lost Luggage,1,United,,ajpape,,0,@united So they didn't drop my bag overnight & now I'm leaving for a week. This is why you were supposed to hold on to the bag....,,24/02/2015 6:12,"Boulder, CO",Mountain Time (US & Canada)
6755.70224E+17,negative,1,Customer Service Issue,0.6483,United,,christinphillip,,0,@united I did DM the details but still no response. I have to book today.,,24/02/2015 6:08,"Princeton, NJ",Central Time (US & Canada)
6765.70223E+17,neutral,1,,,United,,WhatSarahSayzz,,0,@united I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? 🙏,,24/02/2015 6:04,,Pacific Time (US & Canada)
6775.7022E+17,neutral,0.663,,0,United,,kathryn217628,,0,@united can someone please explain the process of of what happens to property found on a plane after passengers leave at Heathrow ?,,24/02/2015 5:53,,
6785.70218E+17,negative,1,Customer Service Issue,0.6599,United,,BouleChitte,,0,@united not able to DM you my confirmation number,,24/02/2015 5:44,,
6795.70217E+17,negative,0.7125,Late Flight,0.7125,United,,xRaeCatherine,,0,"@united I've sent the message, let me know if you got it. I'm not very twitter-literate. Also, is he REALLY going to be stuck for 18hrs?",,24/02/2015 5:42,,
6805.70216E+17,negative,1,Customer Service Issue,1,United,,missinver,,0,@united very unhappy at no response to complaint emailed on 2nd Feb ref.8441639. Awful customer service!,,24/02/2015 5:38,Larne,
6815.70215E+17,neutral,0.6735,,0,United,,BouleChitte,,0,@united DM does not work what do I do?,,24/02/2015 5:35,,
6825.70215E+17,positive,0.6632,,0,United,,BouleChitte,,0,@united private jet would have been cool! Do does not work. I'll try again,,24/02/2015 5:32,,
6835.70212E+17,negative,0.6832,Flight Booking Problems,0.6832,United,,Kalbozey,,0,@united we were not given the option of using our United TravelBank in a recent Flight Booking Problems! Any help in using or recouping these funds? Thanks!,,24/02/2015 5:22,Southern California,Pacific Time (US & Canada)
6845.70212E+17,negative,1,Late Flight,1,United,,Sri_Philips,,0,@united common!! keep your paper work ready and don't delay our flights(#1585)and meetings @ChooseChicago,,24/02/2015 5:21,"Chicago, IL, USA",
6855.70211E+17,neutral,1,,,United,,BouleChitte,,0,@united how about 3659 YUL-ORD?,,24/02/2015 5:19,,
6865.70211E+17,negative,0.6392,Late Flight,0.3402,United,,bcarlsrud,,0,"@united yep that's correct, I got an email at 12:30 am that the flight was Cancelled Flightled, doesn't matter now flight into atl is delayed, thx",,24/02/2015 5:17,,Central Time (US & Canada)
6875.7021E+17,negative,0.6535,Late Flight,0.3663,United,,dkesten71,,0,@united 1k and had problem getting out of FLL to IAH  sent DM to you about making my connection  please let me know,,24/02/2015 5:14,,
6885.70209E+17,neutral,0.352,,0,United,,LukeGzus,,0,@united Done and done,,24/02/2015 5:11,,
6895.70208E+17,positive,1,,,United,,ShawnaNewman,,0,"@united thanks, just sent :)",,24/02/2015 5:06,searching for coffee,Eastern Time (US & Canada)
6905.70206E+17,negative,0.6421,Cancelled Flight,0.3263,United,,BouleChitte,,0,"@united I'm grounded in Montreal with ua3659. I am missing my connection ua3417 to St. Louis. Can you help,Do you have a private jet for me?",,24/02/2015 4:57,,
6915.70205E+17,negative,1,Can't Tell,1,United,,Evan_Flay,,0,@united I'm so frustrated and nervous because of this.,"[29.98521945, -90.25215941]",24/02/2015 4:53,Seattle,Pacific Time (US & Canada)
6925.70205E+17,negative,1,Flight Attendant Complaints,1,United,,Evan_Flay,,0,@united are the ones who make it difficult for me.,"[29.98698389, -90.25081767]",24/02/2015 4:52,Seattle,Pacific Time (US & Canada)
6935.70205E+17,negative,0.6771,Bad Flight,0.3542,United,,Evan_Flay,,0,@united I'm not a child. I'm someone who has an issue with flying and prepares ahead of time to reduce the distress caused by planes. You,"[29.98699328, -90.25081691]",24/02/2015 4:52,Seattle,Pacific Time (US & Canada)
6945.70203E+17,negative,1,Cancelled Flight,1,United,,bcarlsrud,,0,@united how does it get Cancelled Flightled 10 hours before take off?,,24/02/2015 4:46,,Central Time (US & Canada)
6955.70202E+17,negative,1,Can't Tell,0.668,United,,Evan_Flay,,0,"@united This ALWAYS happens with you guys, and it makes traveling incredibly stressful and uncomfortable. Is that good business to you?","[29.98878092, -90.25836915]",24/02/2015 4:40,Seattle,Pacific Time (US & Canada)
6965.70201E+17,negative,0.6515,Bad Flight,0.6515,United,,Evan_Flay,,0,@united So what does someone with severe anxiety do when the one person who can help him isn't next to him?,"[29.9880285, -90.25781369]",24/02/2015 4:39,Seattle,Pacific Time (US & Canada)
6975.70201E+17,negative,1,Can't Tell,0.3547,United,,MeganHolstein,,0,@united I'm seeking to go 2 client. B/c u cant get me there I need refund. I filled out form not confident it works if past is an indication,,24/02/2015 4:37,,
6985.70198E+17,neutral,0.3433,,0,United,,brooklyn_dodger,,0,.Thnx for the response @united bot. It seems this 'improvement' could be easily attained. Is your 1st Class service really only worth $50?,,24/02/2015 4:24,Brooklyn,Eastern Time (US & Canada)
6995.70197E+17,positive,0.6667,,0,United,,T2News,,0,"@united has unrivalled access to #California with flights to the U.S. from 7 UK airports, with nonstop or one-stop connections year-round",,24/02/2015 4:20,Glasgow,London
7005.70196E+17,neutral,0.6765,,0,United,,ShawnaNewman,,0,"@united booked award tix on ThaiAirways but I'm not seeing a conf# for them, just the United Flight Booking Problems#. Can you get get the Thai# for me?",,24/02/2015 4:19,searching for coffee,Eastern Time (US & Canada)
7015.70189E+17,negative,1,Customer Service Issue,1,United,,BrittanyWolgast,,0,@united Luckily I made my flights this time but was so disappointed with the lack of communication :(,,24/02/2015 3:51,,Central Time (US & Canada)
7025.70189E+17,negative,1,Cancelled Flight,1,United,,bcarlsrud,,0,@united checking to see why flight 3466 (atl-ord) got Cancelled Flighted?,,24/02/2015 3:50,,Central Time (US & Canada)
7035.70189E+17,negative,1,Customer Service Issue,1,United,,Evan_Flay,,0,@united service so far has been horrid. We wanted to end the trip on a high note. Guess that's not an option.,"[29.987463, -90.25860012]",24/02/2015 3:49,Seattle,Pacific Time (US & Canada)
7045.70189E+17,negative,1,Bad Flight,1,United,,Evan_Flay,,0,@united Booked a flight home over 7 months ago and requested seats together for my fiancée and I. We got 2 middle seats. UNACCEPTABLE. The,"[29.98746669, -90.25862007]",24/02/2015 3:49,Seattle,Pacific Time (US & Canada)
7055.70188E+17,negative,1,Can't Tell,1,United,,CATTTastrophe,,0,@united YOU GUYS ARE HORRIBLE.,,24/02/2015 3:47,nyc to la,
7065.70188E+17,positive,0.6455,,,United,,Gouwerijn,,0,@united thnx for the info,"[35.8057062, -78.7869445]",24/02/2015 3:46,Alphen aan den Rijn,Amsterdam
7075.70187E+17,negative,1,Customer Service Issue,0.6995,United,,GSG_President,,0,@united Why do I have to pay $ 17 for wifi with an international business ticket?  #pennypincher,,24/02/2015 3:42,,Quito
7085.70186E+17,negative,1,Lost Luggage,1,United,,jasonpblakey,,0,"@united ok. To top things off, you've lost my luggage. Could you get ANY worse??? #UnitedAirlines","[52.48854137, -1.91022836]",24/02/2015 3:37,,London
7095.70184E+17,positive,1,,,United,,RichHays,,0,@united kudos for not Cancelled Flightling flights from DFW this morning.   United usually first to panic...,,24/02/2015 3:29,,Eastern Time (US & Canada)
7105.70183E+17,negative,1,Damaged Luggage,1,United,,Spanner2,,0,@united AND my luggage has been broken!! #youcouldntmakethis up #brokenwheel,,24/02/2015 3:26,London baby,
7115.70182E+17,neutral,1,,,United,,msalvatore15,,0,@united is flight 587 from DFW to ORD currently on-time? I see an advisory that DFW may be affected by weather,,24/02/2015 3:22,,Eastern Time (US & Canada)
7125.70179E+17,negative,1,Can't Tell,1,United,,inspirevery,,0,@united maybe one day you'll be the one quoted on http://t.co/mJkpgVXmPC,,24/02/2015 3:11,,
7135.70178E+17,negative,1,Late Flight,1,United,,Twist_OP,,0,@United flight delayed-no one remembered to turn the heat on flight 559 leaving ORD-seriously???,,24/02/2015 3:05,Midwest,Central Time (US & Canada)
7145.70177E+17,positive,1,,,United,,jakepoznak,,0,@united another awesome new plane flight 1584 and extremely nice Captain Steve Connolly.,,24/02/2015 3:02,,Eastern Time (US & Canada)
7155.70176E+17,negative,1,Customer Service Issue,0.6667,United,,sothenbethsaid,,0,@united to speak to a real person to get this resolved politely and efficiently. (2/2),,24/02/2015 2:57,Nottingham,London
7165.70176E+17,negative,0.6296,Customer Service Issue,0.6296,United,,sothenbethsaid,,0,"@united I hadn't filed a refund claim as I was told there was no charge by your DM. This is disputed by my bank, hence why I would like(1/2)",,24/02/2015 2:57,Nottingham,London
7175.70176E+17,negative,1,Lost Luggage,1,United,,michaelsalinger,,0,@united did  bags make it on the flight out of iad? second day without clothes is pretty inconvenient. We're pretty curious #UnitedAirlines,,24/02/2015 2:56,"mentor, Ohio",Eastern Time (US & Canada)
7185.70175E+17,positive,0.7141,,0,United,,SaipanBrad,,0,@united Every United flight between Saipan and Guam is an adventure! You never know when @CapeAir's old plane will be operational :),,24/02/2015 2:55,"Saipan, MP",Guam
7195.70175E+17,negative,1,Customer Service Issue,1,United,,sothenbethsaid,,0,@united hence why I've been asking for the customer service phone number so I can speak to a real person to get this sorted out,,24/02/2015 2:55,Nottingham,London
7205.70173E+17,negative,1,Lost Luggage,1,United,,michaelsalinger,,0,@united did our bags leave Washington yet? That would be convenient seeing as we left there a day ago. #UnitedAirlines #lostluggage,,24/02/2015 2:47,"mentor, Ohio",Eastern Time (US & Canada)
7215.70173E+17,neutral,1,,,United,,JesseLitsch,,0,@united so if I'm flying 1st class just one leg to Chicago but not on my long flight to China am I still able to use the lounge in Chicago,,24/02/2015 2:46,,
7225.7017E+17,negative,0.7115,Customer Service Issue,0.7115,United,,sothenbethsaid,,0,"@united according to your DMs, I'm not owed a refund. please may I be provided with a contact number before I go to my bank to file claim",,24/02/2015 2:33,Nottingham,London
7235.70165E+17,negative,0.6635,Lost Luggage,0.6635,United,,LukeGzus,,0,@united about 3 hours ago. I need to work out if my bag can make it to my hotel here in time or if it will need to go elsewhere.,,24/02/2015 2:16,,
7245.70165E+17,neutral,0.6762,,,United,,8629Fissile,,0,@united Okay thank you,,24/02/2015 2:14,,London
7255.70164E+17,neutral,0.6904,,0,United,,LukeGzus,,0,@united I've filed the claim but have no way of calling for updates. Is there another way to do this?,,24/02/2015 2:09,,
7265.70163E+17,negative,1,Customer Service Issue,1,United,,shortfatnhappy,,0,@united pls properly train your agents. Requested to speak to 1k customer service & was transferred to a dead end. Not even open at this hr,,24/02/2015 2:08,Seoul City to LA,Pacific Time (US & Canada)
7275.7016E+17,negative,1,Lost Luggage,1,United,,LukeGzus,,0,@united Thanks for remembering to load my bag onto my connecting flight. Oh wait you forgot. Iceland should be fun with no clothes....,,24/02/2015 1:56,,
7285.7016E+17,positive,1,,,United,,PhilFromChico,,0,@united Thank you for the cheese platter and abundance of entertainment options. Time just flew by.,,24/02/2015 1:56,"New York City, NY",Pacific Time (US & Canada)
7295.7016E+17,negative,1,Customer Service Issue,0.6975,United,,Finrz,,0,"@united customer service is atrocious! You have disrupted my travel plans, you have lost my luggage and it is impossible to TALK TO A HUMAN",,24/02/2015 1:55,"iPhone: 55.946030,-3.189382",Hawaii
7305.7016E+17,negative,0.6775,Customer Service Issue,0.3513,United,,FreedomFilmNJ,,0,@united terminal at MIA should have food open before 5am esp when there are flights at 6am. Two hours early like recommended. Can't eat.,,24/02/2015 1:54,New York,Eastern Time (US & Canada)
7315.70152E+17,negative,1,Late Flight,1,United,,DJPartyMarty,,0,@united it was UA flight 1001! Now I'm currently stuck in Portland because I missed my ride because of the 3 hour delay. #GetMartyHome,"[45.58711296, -122.58038932]",24/02/2015 1:22,,Pacific Time (US & Canada)
7325.70152E+17,negative,1,Customer Service Issue,1,United,,sothenbethsaid,,1,"@united has not responded to my various requests for contact numbers, does anyone know the UK customer service number for #UnitedAirlines",,24/02/2015 1:22,Nottingham,London
7335.70144E+17,negative,0.69,Lost Luggage,0.69,United,,michaelsalinger,,0,@united how we looking on getting those bags to Lusaka,,24/02/2015 0:51,"mentor, Ohio",Eastern Time (US & Canada)
7345.70143E+17,negative,1,Lost Luggage,1,United,,8629Fissile,,0,@united Could you update me on the suitcase please? The online and phone tracking told me nothing. I was told I'd have it back yesterday!,,24/02/2015 0:48,,London
7355.70142E+17,positive,1,,,United,,The5y5Adm1n,,0,@united thank you. Been trying for two days to set this up.,,24/02/2015 0:44,,
7365.70139E+17,negative,1,Can't Tell,0.6957,United,,urno12,,0,@united just 1 last thing. U guys shouldn't be charging $ for drinks on a transatlantic flight,,24/02/2015 0:31,bonkers in Yonkers,New Delhi
7375.70137E+17,negative,1,Can't Tell,0.3635,United,,vancouverbrit,,0,@united LHR arrival lounge #fail. Waited 20 mins for shower then left to find hotel. U know how many passengers u carry. Planning???,,24/02/2015 0:23,Vancouver BC,Pacific Time (US & Canada)
7385.70136E+17,neutral,0.6376,,0,United,,The5y5Adm1n,,0,@united Any luck with finalizing my reservation? I DM'd information to you. Please let me know what else you need. Want to confirm ASAP. Thx,,24/02/2015 0:18,,
7395.7013E+17,negative,1,Cancelled Flight,0.6829,United,,lindaSWC,,0,@united completed form but doubt it's any use. UA doesn't care. 6 day vacation will now be 5. Sure UA won't feel responsibility for that...,,23/02/2015 23:55,,
7405.70127E+17,positive,1,,,United,,raulcordenillo,,0,@united Definitely a compliment! I really thought my bag was lost after it was sent on to another airport. In the end I am a happy customer,"[59.38247253, 18.00789007]",23/02/2015 23:42,"Stockholm, Sweden ",Stockholm
7415.70123E+17,positive,1,,,United,,urno12,,0,@united thanx so much. You followed through and emailed me a $1000 ticket voucher. #unitedairlines they do care,,23/02/2015 23:28,bonkers in Yonkers,New Delhi
7425.70122E+17,positive,1,,,United,,FIETA_DOC,,0,"@united this will definitely be a trip to remember EWR-STI second of the season, first on seat 35A because it pays to be loyal!",,23/02/2015 23:22,"Madison, NJ",
7435.70121E+17,negative,1,Flight Attendant Complaints,0.3474,United,,CellucorJulio,,0,"@united nope, they told us it was time for them to go home and to sleep at the airport. Even though they assured us we would get a room...",,23/02/2015 23:21,CORGaming@cellucor.com,Central Time (US & Canada)
7445.70121E+17,neutral,0.6429,,0,United,,michaelsalinger,,0,@united keep me updated. Let me know that the bags make the flight to j-burg,,23/02/2015 23:20,"mentor, Ohio",Eastern Time (US & Canada)
7455.70119E+17,negative,1,Lost Luggage,0.3553,United,,tiffy_mac,,0,"@united ..back for the expensive holiday, he worked all year to pay for, that you RUINED! We want compensation & his original case back!",,23/02/2015 23:14,"Brighton, UK746",
7475.70119E+17,negative,1,Lost Luggage,1,United,,tiffy_mac,,0,@united thanks United I understand that. But he would actually like his own bag back! What have you done with it?! He also wants the money..,,23/02/2015 23:13,"Brighton, UK748",
7495.70116E+17,negative,1,Customer Service Issue,1,United,,lindaSWC,,1,"@united frankly worse customer service ever. Problems will happen, how you deal defines a company. Never again United.",,23/02/2015 23:01,,
7505.70115E+17,negative,1,Late Flight,0.6632,United,,vaficionado,,0,"@united It's still a valid flight. Just seems strange to delay for Late Flight inbound crew,  7 hours from now, when the plane is already here.",,23/02/2015 22:58,"All over, but mostly NorCal",Pacific Time (US & Canada)
7515.70115E+17,negative,1,Customer Service Issue,1,United,,747_TJ,,0,@united Thanks for the lack of help and the canned response from the 1K desk!,,23/02/2015 22:57,,
7525.70115E+17,negative,1,Bad Flight,0.6736,United,,747_TJ,,0,@united   It's too bad UA has had another unforeseeable operational issue on my return flight.,,23/02/2015 22:57,,
7535.70115E+17,neutral,1,,,United,,xRaeCatherine,,0,@united I would like to know what's going on before his current flight lands.,,23/02/2015 22:57,,
7545.70115E+17,negative,1,Lost Luggage,0.3684,United,,mortgagesbycoop,,0,@united if I pay you $25 and $35 for my luggage to be delivered when I arrive. Why should I have to wait 3 additional days for its delivery?,,23/02/2015 22:54,New Jersey,
7555.7011E+17,negative,1,Cancelled Flight,0.3444,United,,kbleggett,,0,@united so 8 hotels for 32 people but feel like we are being held hostage because someone has our boarding passes so we can't leave! #FAIL,,23/02/2015 22:38,"Ottawa, Canada",Eastern Time (US & Canada)
7565.7011E+17,positive,1,,,United,,Emily_VII,,0,@united you are one great airline ❤️,,23/02/2015 22:35,,Hawaii
7575.70109E+17,negative,1,Customer Service Issue,0.6833,United,,fairplay500,,0,@united Outbound 2 bags 70 lbs bags Returning home 1 bag 50 lbs. What is your logic? And WHY? Am I writing to a Machine? Human HELP required,"[0.0, 0.0]",23/02/2015 22:31,Huntsville AL USA,Central Time (US & Canada)
7585.70109E+17,negative,0.6721,Customer Service Issue,0.6721,United,,kbleggett,,0,@lindaSWC @united:  We don't like to hear you had a poor experience. Please share details w/our Customer Care team http://t.co/HIsc4NdMgZ.,,23/02/2015 22:31,"Ottawa, Canada",Eastern Time (US & Canada)
7595.70108E+17,negative,1,Late Flight,0.6712,United,,lindaSWC,,1,@united no Cancelled Flightn just left us to fend for ourselves when flt came in Late Flight. Getting runaround for 3 hrs. Each employee blaming  previous 1.,,23/02/2015 22:27,,
7605.70107E+17,neutral,0.6738,,0,United,,fairplay500,,0,@united This is NOT a local UNITED number for Malaysia   0011 800-55558000. What is your local United Airlines here in Kuala Lumpur ( KUL )?,"[0.0, 0.0]",23/02/2015 22:24,Huntsville AL USA,Central Time (US & Canada)
7615.70107E+17,negative,0.6632,Lost Luggage,0.6632,United,,mortgagesbycoop,,0,@united okay ase24766m. Find our luggage.,,23/02/2015 22:23,New Jersey,
7625.70107E+17,negative,0.6633,Customer Service Issue,0.3571,United,,cristobalwong,,0,@united The agent that met us at the gate said any issues w/delays on UA1116 would have to be taken up online...,,23/02/2015 22:22,San Francisco Bay Area,
7635.70106E+17,neutral,0.676,,0,United,,fairplay500,,0,"@united I send you an urgent message via eservice@united.com.  BG0KWM   Narayanan. Please respond ASAP. Also, NO local United Tel # @ KUL","[0.0, 0.0]",23/02/2015 22:21,Huntsville AL USA,Central Time (US & Canada)
7645.70106E+17,neutral,1,,,United,,The_Playmaker20,,0,@united thanks! Will you guys be getting the A380s anytime soon?,,23/02/2015 22:19,,
7655.70105E+17,negative,0.6492,Lost Luggage,0.6492,United,,kevinforgoogle,,0,@united But they are not... lady one phone says its in tel aviv. Tel Aviv united says its in Newark. No one knows and I have nothing...,,23/02/2015 22:18,"San Francisco, CA",
7665.70105E+17,positive,1,,,United,,MelanieSpring,,0,“@united: @MelanieSpring We'll see what we can do. ^KN” We are running! Most of this plane is running. Thanks for the help!,,23/02/2015 22:16,"Washington, DC",Eastern Time (US & Canada)
7675.70105E+17,negative,1,Lost Luggage,1,United,,mortgagesbycoop,,1,"@united yes, but still now answers. Many have not had their luggage for 3 days! Unacceptable!!",,23/02/2015 22:16,New Jersey,
7685.70105E+17,negative,0.6667,Customer Service Issue,0.3542,United,,Meyer47,,0,@united what is that going to do for you? Nothing just like you always do,,23/02/2015 22:15,Iowa,
7695.70103E+17,neutral,1,,,United,,dafg42,,0,@united I sent in my feedback.  Thank you.,,23/02/2015 22:07,,Arizona
7705.70102E+17,negative,0.6438,Can't Tell,0.3318,United,,kbleggett,,0,@united plus what about food? And taxis?,,23/02/2015 22:03,"Ottawa, Canada",Eastern Time (US & Canada)
7715.70102E+17,negative,0.6737,Can't Tell,0.6737,United,,kbleggett,,0,@united you are offering us 8 rooms for 32 people #FAIL,,23/02/2015 22:03,"Ottawa, Canada",Eastern Time (US & Canada)
7725.701E+17,negative,1,Flight Attendant Complaints,0.3449,United,,kbleggett,,0,@united 32 people getting pretty tired about no action on solving the problem plus missing a day of vacation and skiing,,23/02/2015 21:58,"Ottawa, Canada",Eastern Time (US & Canada)
7735.701E+17,negative,0.3579,Customer Service Issue,0.3579,United,,ajpape,,0,@united The bright side would be keeping the promise that was made to me. Hope you're having a good night. Thanks.,,23/02/2015 21:57,"Boulder, CO",Mountain Time (US & Canada)
7745.701E+17,neutral,0.7065,,0,United,,FIETA_DOC,,0,@united yes I do.,,23/02/2015 21:55,"Madison, NJ",
7755.701E+17,negative,1,Customer Service Issue,0.6766,United,,kbleggett,,0,@united I take back the comment about your team here working hard to help us A so far no solution for a hotel or food or anything #fail,,23/02/2015 21:55,"Ottawa, Canada",Eastern Time (US & Canada)
7765.70097E+17,negative,1,Late Flight,1,United,,DavidRogerswork,,0,@united on 4124 arriving two hours Late Flight into CLT. Now sitting on the tarmac while they move a plane from the gate. Unhappy customer.,,23/02/2015 21:46,,
7775.70097E+17,negative,1,Can't Tell,1,United,,mbarnas,,0,@united airlines is the absolute worst. They have no idea what they are doing. #neveragain #UnitedAirlines,"[32.86680572, -80.01338439]",23/02/2015 21:43,"Rochester, NY",Eastern Time (US & Canada)
7785.70096E+17,negative,1,Customer Service Issue,1,United,,real_steve_ward,,0,"@united Thanks; might want to fix this line: ""Our Customer Care team is currently responding to most inquiries within 7-10 business days.""",,23/02/2015 21:42,Chicago / Orlando / airplanes,Eastern Time (US & Canada)
7795.70095E+17,positive,1,,,United,,The_Playmaker20,,0,@united we just flew with United from AUS (Austin Bergstrom) to Cancun Intl. Best flight ever! The 737's are not too big... Not too small!,,23/02/2015 21:38,,
7805.70095E+17,negative,1,Flight Booking Problems,0.6842,United,,FIETA_DOC,,0,"@united it's frustrating, as a frequent flyer, loyal since Continental. Upgrade equals paying 3 times or more on top of purchase ticket.",,23/02/2015 21:37,"Madison, NJ",
7815.70093E+17,neutral,1,,,United,,FIETA_DOC,,0,@united Deep Vein thrombosis,,23/02/2015 21:29,"Madison, NJ",
7825.70093E+17,negative,1,Customer Service Issue,0.346,United,,lindaSWC,,1,"@united at its worse. Can't figure how to pack plane, screws up connectns then claims no hotl rooms in San Fran for stranded pax. Way to go!",,23/02/2015 21:27,,
7835.70093E+17,negative,1,Late Flight,1,United,,CellucorJulio,,0,@united 4 passengers after a 2 hour delayed flight left with no hotel at the end of the night @ hou airport. Wtf??!! http://t.co/ZfqMpGXVS6,,23/02/2015 21:27,CORGaming@cellucor.com,Central Time (US & Canada)
7845.70092E+17,negative,1,Late Flight,0.6876,United,,RissaWissa,,0,"Hey @united why does the flight from IAH to POS leave so Late Flight, and the one back to IAH so early? I rather get to POS earlier",,23/02/2015 21:25,,America/Chicago
7855.70091E+17,negative,1,Lost Luggage,1,United,,ajpape,,1,@united Lost bag process is broken. Agent promised they'd call & hold my bag when found. Now they're waking me at 3am w/ delivery. #fail,,23/02/2015 21:21,"Boulder, CO",Mountain Time (US & Canada)
7865.70091E+17,negative,1,Cancelled Flight,1,United,,Meyer47,,1,@united the people at the counter have been very helpful. As you can see nobody is there. Flight to Austin 10:55 and still sitting here.,,23/02/2015 21:21,Iowa,
7875.70091E+17,neutral,0.6373,,0,United,,DJPartyMarty,,0,@united unfortunately still on the Tarmac at @fly2ohare and definitely missing my ride from @flypdx #GonnaBeALongNight,"[41.9785651, -87.90833965]",23/02/2015 21:21,,Pacific Time (US & Canada)
7885.7009E+17,negative,0.6641,Customer Service Issue,0.3424,United,,Darquenloveli,,0,“@united: @Darquenloveli We regret to hear this. Please let us know if you need assistance. ^KN” I was finally able to secure my seat. Thx,,23/02/2015 21:17,Texas,Central Time (US & Canada)
7895.70089E+17,neutral,1,,,United,,paula1231970,,0,@united what time does check in open for flight no UA80 from Manchester to Newark today ?,"[53.36729431, -2.27861694]",23/02/2015 21:12,,London
7905.70087E+17,negative,1,Late Flight,0.7048,United,,alikat9220,,0,"@united good to know you will open the closed doors for ""premier passengers"" after safety briefings on delayed flights. #annoyed.","[41.98202331, -87.90374263]",23/02/2015 21:06,,Central Time (US & Canada)
7915.70087E+17,neutral,1,,,United,,fortytoo,,0,@united DM sent,,23/02/2015 21:06,"WX report for 41 Mile, Hwy 50",Pacific Time (US & Canada)
7925.70087E+17,negative,1,Late Flight,1,United,,macefaceeeee,,1,@united yea get me to phoenix already. Delays all day with you people. It's bullshit.,,23/02/2015 21:05,,Pacific Time (US & Canada)
7935.70086E+17,negative,1,Late Flight,1,United,,DaniOnTheFritz,,0,"@united If it's any consolation, your staff was stellar. Just not the hour+ delays I encountered with every one of my 4 flights.",,23/02/2015 21:03,Missouri,Central Time (US & Canada)
7945.70086E+17,positive,1,,,United,,drewziIIa,,0,"@united flight ua3576, gate b1. And tell ray I somehow made it on to the 736 flight out of IAH and didn't have to wait for the 917 one. :)",,23/02/2015 21:02,,Central Time (US & Canada)
7955.70086E+17,negative,1,Damaged Luggage,0.6846,United,,petergau,,0,@united that's unfortunate. The @Tumitravel was an xmas gift and it looks like a razor ripped right through the front pocket in the picture,,23/02/2015 20:59,NYC,Central Time (US & Canada)
7965.70086E+17,positive,1,,,United,,tomcrabtree,,0,@united But thanks for asking,,23/02/2015 20:59,San Francisco,Pacific Time (US & Canada)
7975.70085E+17,negative,1,Cancelled Flight,0.6567,United,,tomcrabtree,,1,@united Lost bags. Cancelled Flightled flights. Delhi call centers. Poor United staff spread thin and stressed. You name it.,,23/02/2015 20:58,San Francisco,Pacific Time (US & Canada)
7985.70085E+17,negative,1,Lost Luggage,1,United,,ColtonWoytas,,0,@united Yes. Doesn't make that mistake any less absurd. Doesn't change the fact that I'm very inconveniently missing my luggage tonight.,,23/02/2015 20:57,NY,Mountain Time (US & Canada)
7995.70084E+17,negative,1,Can't Tell,0.6473,United,,FIETA_DOC,,0,@united I'm constantly having challenges with upgrades & charges. In order to prevent DVT I have to pay an addtl $180 http://t.co/xC6jQ70r7B,,23/02/2015 20:52,"Madison, NJ",
8005.70083E+17,negative,1,Flight Attendant Complaints,1,United,,KeenanPam,,0,"@united In ORD, waited 20 min after crew members left before gate items came. Flight attendant sarcastically said good luck and walked away.",,23/02/2015 20:50,,
8015.70083E+17,neutral,0.6842,,,United,,rholbrook,,0,"@united Follow me back, please, and I'll happily DM you the link because I'd rather not share my travel plans publicly.",,23/02/2015 20:50,"Brooklyn, NY",Eastern Time (US & Canada)
8025.70083E+17,positive,1,,,United,,CaseyWoodTV,,0,@united you too!,,23/02/2015 20:49,,Eastern Time (US & Canada)
8035.70083E+17,positive,1,,,United,,PhilFromChico,,0,@united is my favorite airline.,,23/02/2015 20:49,"New York City, NY",Pacific Time (US & Canada)
8045.70083E+17,negative,0.6354,Can't Tell,0.3431,United,,kbleggett,,0,@united seriously #fail on making strangers share a room,,23/02/2015 20:47,"Ottawa, Canada",Eastern Time (US & Canada)
8055.70082E+17,neutral,0.6533,,0,United,,zach_wardroup,,0,@united @luke_mcintosh68 nah you wouldn't,,23/02/2015 20:46,[Colorado],
8065.70082E+17,negative,0.6563,Lost Luggage,0.6563,United,,michaelsalinger,,0,@united we needed them here asap. Will they make it on today's flight?,,23/02/2015 20:43,"mentor, Ohio",Eastern Time (US & Canada)
8075.70082E+17,negative,1,Customer Service Issue,0.6667,United,,Tdrag97,,0,@united agent split up my reservation? Now can't Cancelled Flight and refund credit for 2wks? Why,,23/02/2015 20:43,,Central America
8085.70081E+17,neutral,1,,,United,,Siv,,0,@united Our vacation's going to be ruined w/ 3 days of rain. : ( The change fee for 2 of us is nearly cost of original flight. Can you help?,"[37.7994546, -122.427629]",23/02/2015 20:42,"San Francisco, CA",Pacific Time (US & Canada)
8095.70081E+17,neutral,0.6489,,0,United,,xRaeCatherine,,0,@united I sent the message. Let me know ASAP.,,23/02/2015 20:42,,
8105.70081E+17,negative,1,Flight Attendant Complaints,0.3847,United,,kbleggett,,0,@united why would they make me share a room?,,23/02/2015 20:40,"Ottawa, Canada",Eastern Time (US & Canada)
8115.7008E+17,negative,1,Customer Service Issue,1,United,,fortytoo,,0,"@united tried calling too, but w/25 min phn wait means we'd miss options anyway",,23/02/2015 20:36,"WX report for 41 Mile, Hwy 50",Pacific Time (US & Canada)
8125.7008E+17,negative,1,Late Flight,1,United,,MelanieSpring,,0,@united can you ask your guys with flight 1146 to BWI to wait for us to get off a delayed flight from San Diego? Pretty please?,,23/02/2015 20:36,"Washington, DC",Eastern Time (US & Canada)
8135.7008E+17,negative,1,Customer Service Issue,0.7008,United,,kbleggett,,0,@united we're still waiting to find out your rep is working hard - most upset about having to wait to tomorrow pm to get to mammoth,,23/02/2015 20:36,"Ottawa, Canada",Eastern Time (US & Canada)
8145.7008E+17,negative,1,Cancelled Flight,0.7201,United,,fortytoo,,0,"@united for an early flt, I think a call is appropriate. Yes, reviewed and nada avail until next day. Expect full refund",,23/02/2015 20:35,"WX report for 41 Mile, Hwy 50",Pacific Time (US & Canada)
8155.7008E+17,neutral,0.6548,,,United,,CaseyWoodTV,,0,"@united i understand, thanks",,23/02/2015 20:35,,Eastern Time (US & Canada)
8165.70079E+17,negative,1,Customer Service Issue,1,United,,throthra,,0,"@united again I ask, who can I call to get this fixed? Tweeting me BS questions to stall only makes things worse. Phone number please.",,23/02/2015 20:34,,
8175.70079E+17,negative,1,Late Flight,1,United,,DJPartyMarty,,0,@united Yo yo yo stuck on the tarmac for over 2 hours at @fly2ohare ... Going to miss my ride at @flypdx help please! #HelpImStuck #United,"[41.97777091, -87.90782014]",23/02/2015 20:33,,Pacific Time (US & Canada)
8185.70079E+17,negative,1,Customer Service Issue,0.3505,United,,Darquenloveli,,1,@united it's highly unprofessional for you to overbook a flight by 12 seats &feel that I should rearrange my schedule for your mismanagement,,23/02/2015 20:32,Texas,Central Time (US & Canada)
8195.70079E+17,negative,1,Flight Attendant Complaints,0.672,United,,throthra,,0,"@united well, considering every agent before claimed they were unable to help with everything else, why waste more time to hear 'call corp'",,23/02/2015 20:32,,
8205.70079E+17,positive,0.688,,0,United,,luke_mcintosh68,,0,@united man I can't wait to book my ticket now! Thanks JP you're a life sabe,,23/02/2015 20:32,Colorado,
8215.70078E+17,negative,1,Cancelled Flight,1,United,,CaseyWoodTV,,0,"@united Ice, which I totally understand. But when a large number of us are facing 15+ hours of time and overnight Cancelled Flightations it seems like",,23/02/2015 20:28,,Eastern Time (US & Canada)
8225.70077E+17,negative,1,Cancelled Flight,0.708,United,,fortytoo,,0,@united flt 1249 Cancelled Flightled and I get email @3:30 AM? What happened to courtesy phn call? Had to book diff airline & city,,23/02/2015 20:24,"WX report for 41 Mile, Hwy 50",Pacific Time (US & Canada)
8235.70075E+17,negative,0.6386,Lost Luggage,0.6386,United,,michaelsalinger,,0,"@united tag numbers 0016 964012, 0016 964077, 0016 964078 - let's find these bags.",,23/02/2015 20:16,"mentor, Ohio",Eastern Time (US & Canada)
8245.70075E+17,negative,1,Customer Service Issue,1,United,,wordstern,,0,"@united better train your support staff with appropriate decorum, consider revisiting your terrible ""provide a death certificate' policy",,23/02/2015 20:16,"San Francisco, CA",Pacific Time (US & Canada)
8255.70075E+17,negative,1,Can't Tell,1,United,,CharlieGMoney,,1,@united Well the bar is set low! You guys are really good at the apology game! What will change? When will u guys learn?,"[41.88298649, -87.63403627]",23/02/2015 20:15,"Chicago, IL",
8265.70074E+17,neutral,0.7029,,0,United,,sacsmitty,,0,"@united My post was just more of disappointment.  I'm a frequent United flyer, it was a simple ??.  1 bad apple doesn't spoil the bunch.",,23/02/2015 20:13,"Rocklin, CA",
8275.70074E+17,positive,0.6634,,0,United,,Meyer47,,1,@united you guys continue to impress me in Houston. http://t.co/cIh1qNllcM,,23/02/2015 20:12,Iowa,
8285.70073E+17,negative,0.6352,Customer Service Issue,0.3231,United,,The5y5Adm1n,,0,@United I have no way of making phones calls... Need to handle via Twitter/email/web. Thank you!,,23/02/2015 20:09,,
8295.70072E+17,neutral,1,,,United,,The5y5Adm1n,,0,@united Please help... I am in Ethiopia adopting a two year old child. Have an existing confirmation #. Need to add child to reservation.,,23/02/2015 20:06,,
8305.70072E+17,neutral,0.6464,,0,United,,Gouwerijn,,0,"@united question:are there onboad 110 volt outlets in all planes? If so, where?","[35.8056542, -78.786848]",23/02/2015 20:05,Alphen aan den Rijn,Amsterdam
8315.70071E+17,negative,0.6588,Can't Tell,0.6588,United,,oduric,,0,@united Your website deserves a new design. #html5 FTW!,,23/02/2015 20:03,Singapore,Berlin
8325.70071E+17,negative,1,Lost Luggage,0.6863,United,,kbleggett,,1,@united thanks for effing up our holidays - we're missing a full day of skiing due to your baggage team's incompetence at @FlyYOW,,23/02/2015 20:01,"Ottawa, Canada",Eastern Time (US & Canada)
8335.70069E+17,neutral,0.631,,0,United,,xRaeCatherine,,0,@united Twitter isn't letting me DM you..,,23/02/2015 19:54,,
8345.70068E+17,neutral,0.732,,,United,,BinyGlancz,,0,@united I hope so too,,23/02/2015 19:51,,
8355.70068E+17,negative,1,Customer Service Issue,0.3582,United,,sacsmitty,,0,@united agent helps the person in front of me.  Finishes up with them and then walks away.  The guy behind me is as shocked as I am.,,23/02/2015 19:47,"Rocklin, CA",
8365.70067E+17,negative,1,Lost Luggage,1,United,,ColtonWoytas,,1,@united Connection at ORD was on the exact same plane again. Checked carry-on was apparently taken off & left in Chicago. Pretty ridiculous.,,23/02/2015 19:46,NY,Mountain Time (US & Canada)
8375.70067E+17,negative,0.7055,Lost Luggage,0.7055,United,,danmedwards,,0,@united Not encouraged that I'll have my CPAP tonight.,,23/02/2015 19:45,"Westerville, Ohio",
8385.70067E+17,negative,1,Lost Luggage,1,United,,danmedwards,,0,@united Yes. Did file a claim as soon as the carousel stopped without my bag on it. Got an email that its found but not sched for delivery,,23/02/2015 19:44,"Westerville, Ohio",
8395.70067E+17,neutral,1,,,United,,Kelley_Myers,,0,@United an idea: monitor mileage members travel patterns enough to know when they change jobs/lose status...and make the transition easier.,,23/02/2015 19:44,Pacific Northwest,Pacific Time (US & Canada)
8405.70066E+17,negative,1,Late Flight,0.697,United,,gregriv,,1,@united  Delay DEN-CLE because they have to manually enter baggage tags? Really? Worst cust service day for this 1ker. #friendlyskies??,,23/02/2015 19:43,"Cleveland, OH",
8415.70066E+17,negative,1,Flight Attendant Complaints,0.3819,United,,Greg_Mueller,,0,"@united Why tell us flight is delayed, then tell us it's on time again with 20 min to spare? Don't say it's delayed unless you're sure!","[33.9411179, -118.3972405]",23/02/2015 19:43,"Hermosa Beach, CA",Pacific Time (US & Canada)
8425.70065E+17,negative,0.6957,Lost Luggage,0.6957,United,,michaelsalinger,,0,"@united yes in Lusaka, Zambia. My guess is the bags never made the plane at IAD.",,23/02/2015 19:38,"mentor, Ohio",Eastern Time (US & Canada)
8435.70065E+17,neutral,0.6548,,0,United,,andreaSanger,,0,@united where is my flight voucher?,,23/02/2015 19:37,,
8445.70064E+17,negative,1,Late Flight,1,United,,RyanMagovs,,0,"@united Late Flight to Denver, Late Flight to Newark...let's not even get into the disaster that was checking bags. Unacceptable.",,23/02/2015 19:33,,
8455.70064E+17,negative,1,Can't Tell,1,United,,handsomanderson,,1,@united has once again let me down. Don't think I've ever flown with them and not had problems. Worst airline period.,,23/02/2015 19:33,"Los Vancouver, CA",Pacific Time (US & Canada)
8465.70064E+17,negative,1,Lost Luggage,1,United,,PreyingMantis02,,0,@united yes I filed a claim & hope to receive by luggage by 2am. Ridiculous as I had to purchase items to go to sleep & no reimbursement.,,23/02/2015 19:32,,
8475.70063E+17,negative,1,Bad Flight,1,United,,theBRYZness,,0,@united UA938 ORD-LHR.  bags are being loaded 30min Late Flight. Frigid air into cabin! Plane feels like falling apart! Upgrade long haul fleet!,,23/02/2015 19:31,Broad & Pattison,
8485.70063E+17,negative,1,Flight Attendant Complaints,1,United,,hellojennizzle,,0,"@united Flight attendant never served me my beverage (tea), and not once checked up on me. What gives? #ua6076 #notcool",,23/02/2015 19:30,Cornfields,London
8495.70061E+17,negative,0.6688,Can't Tell,0.3519,United,,cyberhosed,,0,@united load balancing system apparently down #systemwide - major impact on all #united airlines flights. Was this a #cyberattack?,,23/02/2015 19:23,,
8505.70061E+17,negative,0.7,Late Flight,0.7,United,,CharlieGMoney,,0,@united After our unscheduled refueling stop and missing 2 connecting flights we r home n looking 4ward to our bed and a big PB&J sandwich.,"[41.98191311, -87.80888924]",23/02/2015 19:21,"Chicago, IL",
8515.7006E+17,negative,1,Can't Tell,0.6305,United,,_mhertz,,0,@united @AmericanAir spent hundreds to rectify the situation and you guys go quiet,,23/02/2015 19:16,,Pacific Time (US & Canada)
8525.7006E+17,negative,1,Late Flight,1,United,,whs1973,,0,@united UA276 sitting at EWR nearly an hour after sked.  Pilot says computers down but no clue when we will leave.  Can you help?,,23/02/2015 19:16,,
8535.7006E+17,negative,1,Can't Tell,1,United,,_mhertz,,1,@united @AmericanAir so that's it? It just ends there? Come on! I traveled for literally an extra day and a half because of this!,,23/02/2015 19:15,,Pacific Time (US & Canada)
8545.70059E+17,positive,0.6702,,,United,,family6travels,,0,@united Made the upgrade list. Will fly 1st tomorrow (for 40 min) for the first time ever! 🙌 #StatusMatchPaidOff http://t.co/ATfRKp6goY,,23/02/2015 19:13,,
8555.70058E+17,positive,0.3388,,0,United,,throthra,,0,"@united not just refunded, but for those of us who are on vacation to get a free room night to make up for making us sleep in DIA",,23/02/2015 19:10,,
8565.70058E+17,positive,1,,,United,,ChrisMD123,,0,@united Thanks for the reminder. It's been a fun ride. http://t.co/pPVA4Rch9f,,23/02/2015 19:09,,
8575.70058E+17,negative,1,Damaged Luggage,1,United,,throthra,,0,@united I received my luggage that also looked to be left in the snow when I arrived. I'm asking for all 50 people to be refunded.,,23/02/2015 19:08,,
8585.70058E+17,negative,1,Bad Flight,1,United,,davidchernin,,0,@united updated A320 aircraft has wifi and device entertainment but no outlets. I don't get it. How can I charge devices?,,23/02/2015 19:07,,Eastern Time (US & Canada)
8595.70057E+17,negative,1,Customer Service Issue,0.6632,United,,AndyA3,,0,@united was no one between the scan and inside the plane. I just asked the people in line around me where the plane was going,,23/02/2015 19:06,San Francisco,Pacific Time (US & Canada)
8605.70057E+17,negative,1,Late Flight,1,United,,kevinaom,,0,"@united 5 gate changes, two delays.  Even the crew thinks the airline sucks",,23/02/2015 19:04,Michigan,Eastern Time (US & Canada)
8615.70056E+17,negative,1,Cancelled Flight,0.3417,United,,kimberlytwaters,,0,@united I'm very frustrated and have wasted 2 days now due to your equipment failures.,"[39.85862444, -104.6768992]",23/02/2015 19:01,Gainesville GA,Atlantic Time (Canada)
8625.70056E+17,negative,1,Customer Service Issue,0.6667,United,,JeffPKirkland,,0,@united computers are down but you stopped giving updates and took my flight info off the app. That's just ridiculous keep people updated!,,23/02/2015 19:00,Oregon,Pacific Time (US & Canada)
8635.70055E+17,negative,1,Customer Service Issue,1,United,,BethStuever,,0,"@united Soooo, it's been 15 days and you've offered no response. So I assume poor treatment by gate agents is the norm now?",,23/02/2015 18:59,"iPhone: 42.734546,-84.483753",Eastern Time (US & Canada)
8645.70055E+17,positive,1,,,United,,AlexanderKrach,,0,@united Terrific. Many thanks. Looking forward to being back on UA tomorrow. Had a great flight up to Vancouver.,,23/02/2015 18:56,,Pacific Time (US & Canada)
8655.70055E+17,negative,1,Customer Service Issue,1,United,,rholbrook,,0,@united Calls to 800# resulted in 2hrs of hold time & 2day wait to check suspect code share fare. Nothing investigated—my time wasted (2/2),,23/02/2015 18:56,"Brooklyn, NY",Eastern Time (US & Canada)
8665.70054E+17,negative,1,Customer Service Issue,0.6633,United,,real_steve_ward,,0,"@united It's taken ~3 weeks for Cust Care to respond to Case #8477733, requesting a refund for wi-fi not working. Where can I get an update?",,23/02/2015 18:55,Chicago / Orlando / airplanes,Eastern Time (US & Canada)
8675.70054E+17,positive,1,,,United,,thetonyblank,,0,@united I appreciate your efforts getting me home!,"[38.9470418, -77.4511456]",23/02/2015 18:53,"Denver, CO",Eastern Time (US & Canada)
8685.70054E+17,negative,1,Flight Booking Problems,0.6469,United,,rholbrook,,1,@united That's correct—I've spent hours trying to book online only to receive an error when clicking final purchase button. (1/2),,23/02/2015 18:53,"Brooklyn, NY",Eastern Time (US & Canada)
8695.70054E+17,negative,1,Late Flight,0.3536,United,,CharlieGMoney,,1,@united Today was not your finest. All could have been prevented by one gate agent advising 200 passengers.,,23/02/2015 18:52,"Chicago, IL",
8705.70053E+17,negative,1,Late Flight,1,United,,stopz,,0,@united  what is the real deal with the delay on flight UA 1032 from Denver to Vegas?,,23/02/2015 18:51,,
8715.70053E+17,negative,1,Flight Attendant Complaints,1,United,,CharlieGMoney,,0,@united UA63 from Madrid arrived no agent mass confusion we sent to and fro by 3 UA employees. MaryJo was rude and unhelpful.,"[41.97758714, -87.91388554]",23/02/2015 18:51,"Chicago, IL",
8725.70052E+17,negative,1,Bad Flight,0.3458,United,,gguilber,,0,@united system failure again = bad trend.  Software projects are like flying an airplane; there's no such thing as an emergency takeoff.,,23/02/2015 18:45,,
8735.70051E+17,negative,1,Late Flight,1,United,,gguilber,,0,@united lots of reports of system failures delaying flights over the last week. Currently sitting on the tarmac at OGG for over an hour.,,23/02/2015 18:43,,
8745.70051E+17,neutral,0.6684,,0,United,,Zgrinch,,0,"@united rebooting Chicago dispatch system, need @pivotalcf as I'm tired of sitting on planes",,23/02/2015 18:42,"iPhone: 39.201706,-106.854080",Mountain Time (US & Canada)
8755.70051E+17,positive,1,,,United,,thetonyblank,,0,"@united despite shaky connections, looks like I'll get home tonight. Great job, @united - was touch and go for a while..","[38.9470207, -77.4511745]",23/02/2015 18:41,"Denver, CO",Eastern Time (US & Canada)
8765.70051E+17,negative,1,Customer Service Issue,0.697,United,,rholbrook,,1,"@united http://t.co/hj5kq82Chn, however, is completely under your control—the price was and still is displayed on http://t.co/hj5kq82Chn.",,23/02/2015 18:41,"Brooklyn, NY",Eastern Time (US & Canada)
8775.7005E+17,neutral,0.6702,,0,United,,AndyA3,,0,@united the aircraft closest to gate was for the other flight and the one closest to our gate was going to Chicago.,,23/02/2015 18:39,San Francisco,Pacific Time (US & Canada)
8785.7005E+17,negative,0.6847,Lost Luggage,0.6847,United,,MommyPR,,0,@united can you tell me how to file a claim for clothing that had to be purchased?,,23/02/2015 18:39,Global,Pacific Time (US & Canada)
8795.7005E+17,negative,0.6776,Can't Tell,0.3451,United,,AndyA3,,0,@united comically on the return flight from ASE there were two United flights boarding at adjacent gates and not clear which plane to board,,23/02/2015 18:37,San Francisco,Pacific Time (US & Canada)
8805.7005E+17,negative,0.6354,Lost Luggage,0.6354,United,,MommyPR,,0,@united GRK13575M is the file reference,,23/02/2015 18:37,Global,Pacific Time (US & Canada)
8815.7005E+17,negative,1,Customer Service Issue,1,United,,jlgustafson1,,0,@united we would...how do I contact you to discuss? A few poor experiences with customer service but would give it a shot!,,23/02/2015 18:36,DEN,
8825.70049E+17,negative,1,Bad Flight,0.3525,United,,theKos,,0,"@united UA 746. Pacific Rim and Date Night cut out. Not constantly or randomly, but one spot, repeatably.",,23/02/2015 18:35,DC949,Pacific Time (US & Canada)
8835.70049E+17,negative,1,Can't Tell,0.3723,United,,MommyPR,,0,@united Been trying since 1230 to file a report.,,23/02/2015 18:33,Global,Pacific Time (US & Canada)
8845.70049E+17,negative,1,Customer Service Issue,1,United,,jasonjernigan,,0,@united I send an email about my bad experience and you send back a generic response.  Yet another reason why I'll never fly with you again.,,23/02/2015 18:33,"Raleigh, NC",Central Time (US & Canada)
8855.70049E+17,neutral,1,,,United,,thelaurenmoore,,0,@united My mom left her Kindle on flight 1544 today. Burgundy case with a light. Seat 27D. Did anyone find it?,,23/02/2015 18:32,CA,Eastern Time (US & Canada)
8865.70046E+17,negative,0.6644,Flight Booking Problems,0.3437,United,,TravelShopVT,,0,@united here is the ticket # 0162424965446 please refund my unnecessary upgrade fee,,23/02/2015 18:21,,Eastern Time (US & Canada)
8875.70045E+17,negative,1,Bad Flight,0.6392,United,,Nikki62878,,1,"@united is horrible!! They lost our carseat and expect us to use a loner carseat, safety regulations say it's illegal to use a used car seat",,23/02/2015 18:18,,
8885.70045E+17,positive,1,,,United,,j0rdanj0nes,,0,@united thank you.,,23/02/2015 18:16,Dallas,
8895.70045E+17,neutral,0.6641,,,United,,momsgoodeats,,0,Decisions Decisions @MandarinJourney @united:  We'd love for you to try our service. We offer status match too. http://t.co/xbQqqbRgVF ^KP”,,23/02/2015 18:16,#Omaha ,Central Time (US & Canada)
8905.70044E+17,neutral,1,,,United,,momsgoodeats,,0,Need more info on that! @united: @momsgoodeats We have great amenity kits. PJ's not included. We status match AA. ^KP”,,23/02/2015 18:15,#Omaha ,Central Time (US & Canada)
8915.70044E+17,negative,1,Flight Booking Problems,0.6489,United,,rholbrook,,1,"@united: I don't care that a @thehipmunk link showed me a ""wrong"" price on your site—it's your site & responsibility to ensure correctness.",,23/02/2015 18:15,"Brooklyn, NY",Eastern Time (US & Canada)
8925.70044E+17,neutral,1,,,United,,DeputyBrans,,0,@united Do you have any flights with lie flat seating from STL to PDX around the date of March 5?,,23/02/2015 18:14,,
8935.70044E+17,negative,0.3482,Cancelled Flight,0.3482,United,,xRaeCatherine,,0,"@united He needs to get to home the 24th, they're telling him it'll be the 25th @ night. Is there compensation or anything that can be done?",,23/02/2015 18:13,,
8945.70044E+17,negative,1,Can't Tell,0.6702,United,,mllovelace,,0,“@united: @mllovelace The baggage fee is waived for Premier members. Please see http://t.co/u6Duw27mDE. ^JP” what's the point of membership?,,23/02/2015 18:12,"San Francisco, CA",Pacific Time (US & Canada)
8955.70042E+17,negative,1,Lost Luggage,0.376,United,,Ted_Bray,,0,@united wonderful bag claim people - finally have my bag. But why did I catch earlier flight? Original flight just landed. #wastedtime,,23/02/2015 18:06,"Colorado Springs, Colorado USA",Mountain Time (US & Canada)
8965.70042E+17,negative,0.3721,Can't Tell,0.3721,United,,MommyPR,,0,@united Dmed you. Thank you,,23/02/2015 18:06,Global,Pacific Time (US & Canada)
8975.70041E+17,positive,1,,,United,,DickAltavista,,0,@united thanks we'll be in touch!,,23/02/2015 18:02,Ottawa,
8985.70041E+17,positive,1,,,United,,Clking_sf,,0,@united Thanks to Karen Salisbury at IAH for amazing customer service!  Found my daughter's bag lost on UA1516.  Made her day!,,23/02/2015 18:00,Silicon Valley,Central Time (US & Canada)
8995.7004E+17,negative,1,Lost Luggage,1,United,,Bozboyku1,,0,"@united 3 days Late Flightr and my bag has not left IAD, United is not helping at all. Everyone tells me a different story",,23/02/2015 17:59,Lees Summit,Mountain Time (US & Canada)
9005.7004E+17,neutral,1,,,United,,rdowning76,,0,"@united @RenoAirport hi, when do direct flights from Houston to Reno begin?  Don't see any days in March?",,23/02/2015 17:57,usa,
9015.70039E+17,neutral,0.67,,0,United,,brando_787,,0,@united like continental's chicken feat fairs,,23/02/2015 17:55,"North Texas, USA",
9025.70039E+17,neutral,1,,,United,,j0rdanj0nes,,0,@united can you assist with current flight status for flt# 1016 out of DFW tomorrow at 6:55am?,,23/02/2015 17:54,Dallas,
9035.70039E+17,positive,0.3427,,0,United,,NonYourBusines9,,0,@united I left my comment with customer care. Thanks for contacting me.,,23/02/2015 17:54,,
9045.70039E+17,negative,1,Lost Luggage,1,United,,Ted_Bray,,0,@United how do you lose a gate checked bag DEN to ORD? Direct flight. Ugh.,,23/02/2015 17:53,"Colorado Springs, Colorado USA",Mountain Time (US & Canada)
9055.70038E+17,negative,1,Lost Luggage,1,United,,Ted_Bray,,0,"@united caught earlier flight to ORD. Gate checked bag, and you've lost it at O'Hare. original flight lands in 20minutes. #frustrating!",,23/02/2015 17:50,"Colorado Springs, Colorado USA",Mountain Time (US & Canada)
9065.70037E+17,positive,1,,,United,,whitterbug,,0,Yes!! Thanks so much!!! 💜“@united: @whitterbug We see you spoke with our Reservations team and they've reinstated the flight. Thanks. ^EY”,,23/02/2015 17:47,"Houston, TX",Central Time (US & Canada)
9075.70037E+17,positive,1,,,United,,drewziIIa,,0,"@united captain ""on behalf of the front office, welcome on board."".... Never heard that before. I laughed...hard.  #funnycaptain",,23/02/2015 17:46,,Central Time (US & Canada)
9085.70036E+17,negative,1,Lost Luggage,1,United,,MommyPR,,0,@united Can you please follow for a Dm on a missing bag?,,23/02/2015 17:41,Global,Pacific Time (US & Canada)
9095.70034E+17,neutral,0.666,,0,United,,throthra,,0,"@united to be clear on my luggage comment, I am referencing the photo attached. Flight 6232 to JAC http://t.co/PnBajfkmHG",,23/02/2015 17:33,,
9105.70034E+17,positive,1,,,United,,ginanotjenna,,0,@united These are great fares!!!!!,,23/02/2015 17:33,Honeoye Falls,Atlantic Time (Canada)
9115.70033E+17,negative,1,Customer Service Issue,0.6689,United,,dannydibiase1,,0,@united i left an item on the plane and have been calling non stop and no one has been answering can you please help,,23/02/2015 17:31,,
9125.70033E+17,positive,0.6699,,,United,,frqnttraveler,,0,@united awesome I'll book my next Christmas vacatinn this December any other ways you want to devalue mileage plus.,,23/02/2015 17:31,california,
9135.70033E+17,negative,1,Lost Luggage,0.6512,United,,throthra,,2,@united what's a good number to call to speak with someone about how you can fix what you did to 50 people and their luggage on Saturday?,,23/02/2015 17:30,,
9145.70031E+17,positive,1,,,United,,goodenufmother,,1,@United THANK U! Secured room for the night Thx to VERY helpful customer service rep N. Dorns.. I thanked her.. Can u 2? #goodenoughmother,,23/02/2015 17:24,GEM HQ (aka walk-in closet) NY,Eastern Time (US & Canada)
9155.70031E+17,negative,1,Lost Luggage,1,United,,tpensari,,0,@united where's my damn bag??,,23/02/2015 17:22,,
9165.70031E+17,negative,1,Lost Luggage,1,United,,tpensari,,0,@united well someone should tell that to the employees at the Denver baggage claim. Still no bag!!!!,,23/02/2015 17:22,,
9175.70031E+17,neutral,1,,,United,,AlexanderKrach,,0,@united Greetings. UA Club member here. Any idea if I can use the Air Canada Lounge at YVR. Flying UA tomorrow.,,23/02/2015 17:21,,Pacific Time (US & Canada)
9185.70027E+17,neutral,0.6479,,0,United,,startupstella,,0,@united how is Mexico not international from the us?,,23/02/2015 17:07,"Chicago, IL",Central Time (US & Canada)
9195.70027E+17,negative,1,Customer Service Issue,0.3639,United,,tpensari,,0,@united diverted and missed our connecting flight. Was just told that my bag is on it's way to MSY. If you only had people that cared,,23/02/2015 17:04,,
9205.70025E+17,negative,1,Flight Attendant Complaints,0.6634,United,,gregriv,,0,@united Male agnt in LAS threatens Canadian cust when cust takes pic of him at gate after agents announce can't help rebook. #friendlyskies?,,23/02/2015 16:57,"Cleveland, OH",
9215.70023E+17,negative,1,Cancelled Flight,0.6669,United,,whitterbug,,0,@united @Apollochplayers we just want to go home tonight - why did you Cancelled Flight the last leg of our reserv. w/out our permission??! #PH6RPS,,23/02/2015 16:52,"Houston, TX",Central Time (US & Canada)
9225.70023E+17,negative,1,Customer Service Issue,0.6816,United,,gregriv,,1,@united  Stressed and rude agents. Overwhelmed by delyd flight LAS-DEN 1657. Yelling at several people. Not pretty. This is #friendlyskies??,,23/02/2015 16:51,"Cleveland, OH",
9235.70023E+17,negative,0.6774,Bad Flight,0.3441,United,,nbhdsheila,,0,@united landed in Boston at 9 last night.  The 15 hours of traveling was rough tho.,,23/02/2015 16:51,Boston,Eastern Time (US & Canada)
9245.70023E+17,negative,1,Cancelled Flight,0.3603,United,,Apollochplayers,,1,@united FAIL You Cancelled Flightled our flight frm GJT and then used our reserv home to IAH (from SEA) for reFlight Booking Problems w/out OUR PERMISSION!! #PH6RPS,,23/02/2015 16:49,"Houston, TX",
9255.70022E+17,neutral,0.3435,,0,United,,goodenufmother,,0,Just sent thank u RT @united: @goodenufmother Please DM your confirmation number if reFlight Booking Problems is needed. Thank you. ^EY,,23/02/2015 16:48,GEM HQ (aka walk-in closet) NY,Eastern Time (US & Canada)
9265.70022E+17,negative,1,Late Flight,0.6559,United,,hefeman,,0,@united has made my no fly list. Other airlines wait when connector Late Flight. Stuck in IAH.,,23/02/2015 16:48,Austin,Central Time (US & Canada)
9275.70021E+17,neutral,0.6788,,0,United,,goodenufmother,,0,@United so what’s the deal? Do u provide voucher for overnight or am I cozy on the floor at #OHare ? #gross #HelpMePlease #AnyoneThere,,23/02/2015 16:44,GEM HQ (aka walk-in closet) NY,Eastern Time (US & Canada)
9285.70021E+17,negative,0.6803,Customer Service Issue,0.6803,United,,bartha75,,0,"@united also, the mere fact that I have to go online to issue a statement vice calling and talking to some directly is one good example.","[0.0, 0.0]",23/02/2015 16:43,san diego,
9295.70021E+17,positive,1,,,United,,jalvich,,0,@united thank you. I flew into Newark from Vail/Eagle.,,23/02/2015 16:42,,Eastern Time (US & Canada)
9305.7002E+17,negative,0.6914,Customer Service Issue,0.3704,United,,bartha75,,0,@united  i have a weekend of dealing with your company that would say otherwise.,"[0.0, 0.0]",23/02/2015 16:39,san diego,
9315.7002E+17,negative,1,Bad Flight,0.352,United,,goodenufmother,,0,@United now what?!? http://t.co/5hpSqVRjK8 flight was gone when I got off plane! #BusinessTravel #goodenoughmother,,23/02/2015 16:38,GEM HQ (aka walk-in closet) NY,Eastern Time (US & Canada)
9325.70019E+17,negative,1,Lost Luggage,0.366,United,,jalvich,,0,"@united the proper response: sorry for your wait, what flight # were you on so we can look into the issue. That's how @Delta would handle.",,23/02/2015 16:36,,Eastern Time (US & Canada)
9335.70018E+17,negative,1,Customer Service Issue,0.656,United,,tpensari,,0,@united your customer service is terrible! Stood inline 3 hours no flights and 4 hours Late Flightr still no bag#disgutedindenver,,23/02/2015 16:32,,
9345.70018E+17,neutral,0.6557,,,United,,lovejodierose,,0,@united please upload the March on-demand entertainment listing on your website! ✈️,,23/02/2015 16:32,"melbourne, australia",London
9355.70018E+17,negative,0.6482,Customer Service Issue,0.3294,United,,CharlieGMoney,,1,@united So you are inadequate by accident?,"[40.68545235, -74.18374208]",23/02/2015 16:31,"Chicago, IL",
9365.70016E+17,positive,1,,,United,,RockinMikeW,,0,@united @reebok @rockinwellness @ Denver International Airport https://t.co/tKVmHBkeC3,,23/02/2015 16:24,,
9375.70016E+17,positive,1,,,United,,MirandaAtx,,0,@united Thank you for responding so quickly with a helpful tool! @dustyob,,23/02/2015 16:23,"Houston, TX",Central Time (US & Canada)
9385.70016E+17,negative,1,Customer Service Issue,0.6566,United,,tclarktweets,,0,@united boarding time shows 35 min and your gate agent started at 45. showed up at 4:00 and they had to check bag. http://t.co/zCBJyo6lsN,,23/02/2015 16:23,"San Francisco, CA ",
9395.70015E+17,negative,1,Flight Attendant Complaints,0.6551,United,,CengageTeamUP,,1,@united Agent in LAS letting 20 customers know they can't help them rebook delayed flight to DEN #unfriendlyskies http://t.co/QuzVmK2rTR,,23/02/2015 16:17,,Eastern Time (US & Canada)
9405.70014E+17,negative,1,Bad Flight,0.6656,United,,brooklyn_dodger,,0,@united empathizes w/ my disappointment that 1stClass flight w/nonworking entertainmnt is worth $50. #UnFriendlySkies http://t.co/lOecO4gmvd,,23/02/2015 16:16,Brooklyn,Eastern Time (US & Canada)
9415.70014E+17,negative,1,Customer Service Issue,0.6726,United,,SmartBlondeSolu,,0,@united ...and when that doesn't work...,,23/02/2015 16:15,"Fort Worth, Texas",Central Time (US & Canada)
9425.70013E+17,neutral,0.6511,,0,United,,koploperfan1992,,0,"@united did you have seen my message today?? About a mcdonnell Douglas dc 10 model?? I will hear it if you read it, Goodnight now","[51.3228181, 5.3576138]",23/02/2015 16:09,Winterfell,
9435.70012E+17,negative,1,Flight Booking Problems,1,United,,frqnttraveler,,0,@united searched for mileage tickets to BOM couldn't find a single one is saver awards - I see how you play.  Earn miles but can't use them.,,23/02/2015 16:05,california,
9445.70011E+17,negative,0.7083,Lost Luggage,0.375,United,,jalvich,,0,"@united flight arrives 30 minutes early, but then have we to wait for an hour for our bags.",,23/02/2015 16:04,,Eastern Time (US & Canada)
9455.70011E+17,negative,1,Lost Luggage,0.6667,United,,MikeShor,,0,@united That's not the issue. The fact that no one even called (despite promises) to confirm the bag's location is.,,23/02/2015 16:03,"Coventry, Connecticut",Eastern Time (US & Canada)
9465.7001E+17,neutral,1,,,United,,SmartBlondeSolu,,0,@united what's a girl gotta do to get a flight name change when SHE bought one for a mean ex boyfriend and needs a girl's trip stat?!,,23/02/2015 15:58,"Fort Worth, Texas",Central Time (US & Canada)
9475.70009E+17,neutral,0.6832,,,United,,family6travels,,0,@united thank you. We are signed up for notifications. We shall watch and wait! ❄️❄️,,23/02/2015 15:55,,
9485.70008E+17,negative,1,Can't Tell,0.3477,United,,kabell87,,0,@united still waiting to hear back. My wallet was stolen from one of your planes so would appreciate a resolution here,,23/02/2015 15:52,,
9495.70007E+17,neutral,0.6612,,0,United,,JawnRedcorn,,0,@united I would love if someone could get me back to Austin tonight and I do not wish to wait til tomorrow morning.,,23/02/2015 15:47,Ausvegas,Central Time (US & Canada)
9505.70005E+17,negative,1,Lost Luggage,1,United,,mattscottcrum,,0,@united or @flysaa has lost my baggage… heard different things from different employees of @united. @flysaa has said nothing.,,23/02/2015 15:39,"Nashville, TN",Mountain Time (US & Canada)
9515.70005E+17,negative,1,Bad Flight,1,United,,ganteisan,,0,"@united cs thinks that miles can repair the damage done, it will be interesting if they travel in @united and exp the worst flight ever!",,23/02/2015 15:38,"Santiago, Chile",Santiago
9525.70004E+17,neutral,1,,,United,,family6travels,,0,@united I have a 0530 flight out of DFW on Tuesday. How far in advance will you give notice if Cancelled Flightled?,,23/02/2015 15:37,,
9535.70004E+17,negative,1,Customer Service Issue,0.6697,United,,BrittanyWolgast,,0,@united I am signed up for notifications. This is the first trip I was not updated on. Not sure why this happened.,,23/02/2015 15:36,,Central Time (US & Canada)
9545.70004E+17,positive,0.6682,,0,United,,ryanaround,,0,@united Thank you. Took care of everything and made it right. That's the experience I'm used to. Opened the app to find flight changed.,,23/02/2015 15:34,San Francisco,Pacific Time (US & Canada)
9555.70002E+17,negative,1,Flight Booking Problems,0.355,United,,aliasboogie,,0,@united that is not in line with your responses here. And now I'm waiting until tomorrow morning because all the flights are overbooked.,,23/02/2015 15:29,"New York City, NY",Eastern Time (US & Canada)
9565.70002E+17,negative,1,Customer Service Issue,0.6466,United,,aliasboogie,,0,"@united I took the exact same aircraft in to LAX 3 days ago. It fit, no problem. The agent today told some nonsense about a policy change",,23/02/2015 15:27,"New York City, NY",Eastern Time (US & Canada)
9575.70002E+17,negative,0.6558,Can't Tell,0.356,United,,AaronGirson,,0,@united your helpful agents in Club helped.  I am just out baggage fees and a night of my life.stop doing business with @SilverAirways,"[26.07324041, -80.14510971]",23/02/2015 15:26,,
9585.70001E+17,negative,0.7008,Can't Tell,0.7008,United,,aliasboogie,,0,@United never heard of this? http://t.co/QDebyaHqfM,,23/02/2015 15:21,"New York City, NY",Eastern Time (US & Canada)
9595.7E+17,negative,1,Flight Booking Problems,0.663,United,,rodneyondrums,,0,"@SouthwestAir doesn't charge ticket change fees. Do they not incur the same mysterious ""costs"" that you incur, @united?",,23/02/2015 15:20,All over the damn place.,Quito
9605.7E+17,negative,1,Cancelled Flight,0.6566,United,,MirandaAtx,,0,@united Exhausted & frustrated! Link to a FB post abt my travel issue https://t.co/LaRKC8vc4s,,23/02/2015 15:20,"Houston, TX",Central Time (US & Canada)
9615.7E+17,negative,1,Flight Attendant Complaints,0.663,United,,aliasboogie,,0,@united I was denied getting on the plane w/o getting the chance to prove it fits. I'm not a rookie. Read my bio.,,23/02/2015 15:18,"New York City, NY",Eastern Time (US & Canada)
9625.7E+17,positive,0.6741,,0,United,,aliasboogie,,0,@united that's exactly the point. It fits. I'm premier access. Boarding group 2. This was a return ticket. I've been doing this for 15 yrs,,23/02/2015 15:17,"New York City, NY",Eastern Time (US & Canada)
9635.7E+17,negative,1,Customer Service Issue,1,United,,zaudrey,,0,@united I've never experienced worst customer service. Placing blame on codeshare partners and not assuming responsibility is unacceptable,,23/02/2015 15:17,,Pacific Time (US & Canada)
9645.69998E+17,negative,1,Flight Attendant Complaints,0.6753,United,,jasonpblakey,,0,@united currently on board so not now. Check in was terrible. Staff rude. Expensive luggage thrown around etc.,"[40.69943599, -74.17868875]",23/02/2015 15:12,,London
9655.69997E+17,negative,1,Cancelled Flight,0.3442,United,,_Emilky_,,0,"@United fucked up, then voided my ticket, and KEPT MY MONEY.  Not even an apology. I will never fly with your airline again. #UnitedAirlines",,23/02/2015 15:08,"Liverpool, UK",London
9665.69997E+17,negative,1,Customer Service Issue,0.6354,United,,hangsf,,0,@united has the WORST customer svcs! This Kevin rep at call center must be investigated. My baggage's lost and there's no help but argument!,,23/02/2015 15:07,"San Francisco, California, USA",Alaska
9675.69996E+17,negative,1,Customer Service Issue,1,United,,AaronGirson,,0,@united should NOT sell tickets for @SilverAirways on http://t.co/onhXHCO6bK.  has terrible service and UA staff cannot reach Silver,"[26.07694041, -80.13546475]",23/02/2015 15:03,,
9685.69996E+17,negative,0.688,Can't Tell,0.688,United,,mjc_collins,,1,"@united Just got demoted from Gold cuz my hubby got 100% of the PQD, tho there were enuf $ spent for 4 Golds.#spousal.discrimination/angry.",,23/02/2015 15:03,,
9695.69996E+17,positive,1,,,United,,TuraOntheroad,,0,@united Thank you!,,23/02/2015 15:02,Brooklyn,Pacific Time (US & Canada)
9705.69994E+17,neutral,0.6742,,0,United,,MisterDJW,,0,@united When will direct flights from Belfast Intl to Newark resume from their winter break? Thanks.,,23/02/2015 14:55,,
9715.69994E+17,positive,1,,,United,,peoplesavvy,,0,@united My favorite way to travel! Thank you! http://t.co/vGN2X1ckg0,,23/02/2015 14:54,,
9725.69993E+17,neutral,1,,,United,,jbuhl35,,0,"@united yes, after this awful weather it appears I can get home",,23/02/2015 14:49,"Washington, DC",Atlantic Time (Canada)
9735.69992E+17,negative,1,Customer Service Issue,1,United,,jasonpblakey,,0,@united yes lots. You have terrible customer service at Newark and despite raising a complaint there we were ignored hence the tweet,"[40.6992418, -74.17884798]",23/02/2015 14:46,,London
9745.69992E+17,negative,1,Bad Flight,0.6778,United,,ishowman,,0,@united Lovely new plane from LGA to ORD but no power outlets?,,23/02/2015 14:45,New York,London
9755.6999E+17,negative,0.6337,Lost Luggage,0.3334,United,,rhyminanstealin,,0,"@united but if i tweet the ID number, won't that reveal my home address to anyone on the web?",,23/02/2015 14:38,"Washington, DC",Central Time (US & Canada)
9765.6999E+17,negative,1,Cancelled Flight,0.6512,United,,rhyminanstealin,,0,@united I filed a delayed bag report on Saturday! my flight was Cancelled Flightled and I never went anywhere!,,23/02/2015 14:37,"Washington, DC",Central Time (US & Canada)
9775.69989E+17,neutral,1,,,United,,colbycaterina,,0,@united the person is currently bettween gates 71A and 73 in LAX,,23/02/2015 14:37,lalaland,Eastern Time (US & Canada)
9785.69989E+17,negative,1,Flight Attendant Complaints,0.7067,United,,colbycaterina,,0,@united i need it there before she lands so she can have the EWR baggage claim file to have it sent but the employee has not droppeditoffyet,,23/02/2015 14:36,lalaland,Eastern Time (US & Canada)
9795.69989E+17,negative,1,Can't Tell,1,United,,eadonjacobs,,0,"@united rarely ceases to amaze...for the worse.  i hope this is the last time i ""have"" to fly with you.",,23/02/2015 14:36,san francisco,Arizona
9805.69989E+17,neutral,0.7059,,0,United,,cameronsmith17,,0,@united thank you for the quick response but I cannot dm you until you follow me as well,,23/02/2015 14:35,,Mountain Time (US & Canada)
9815.69989E+17,negative,0.6468,Can't Tell,0.6468,United,,colbycaterina,,0,@united iCloud it is not there yet -- PLEASE HELP 917 703 1472,,23/02/2015 14:35,lalaland,Eastern Time (US & Canada)
9825.69989E+17,neutral,1,,,United,,colbycaterina,,0,"@united I need the phone number to baggage claim in LAX, my mom left her phone and someone called saying they would put it there but on",,23/02/2015 14:34,lalaland,Eastern Time (US & Canada)
9835.69989E+17,negative,1,Customer Service Issue,0.6737,United,,mironovich,,0,@united I did... no response back,,23/02/2015 14:34,"Morristown, nj",Eastern Time (US & Canada)
9845.69988E+17,negative,1,Customer Service Issue,1,United,,KelliZink,,0,@united this is atrocious customer service.,,23/02/2015 14:32,Chicago & traveling the world,Central Time (US & Canada)
9855.69988E+17,neutral,1,,,United,,Portal_Aviacion,,0,"@United will not have to honor absurdly low mistake fares.986http://t.co/2Z3Jv73IlW vía @usatoday",,23/02/2015 14:32,Madrid (Spain),Madrid
9875.69988E+17,negative,1,Late Flight,1,United,,kachampney,,0,@united #albanyairport delayed departure to check bags at gate claiming space filled and walk on to open spaces a delay #poorcustomerservice,,23/02/2015 14:31,"Killington, Vt",
9885.69987E+17,negative,1,Cancelled Flight,0.65,United,,KelliZink,,0,@united you Cancelled Flighted our flights for no reason & now we have been on the phone for AN HOUR on our vacation. Why?,,23/02/2015 14:29,Chicago & traveling the world,Central Time (US & Canada)
9895.69986E+17,negative,1,Customer Service Issue,1,United,,dfpietra,,0,@united @dfpietra THAT'S your response?  Shaking my head back and forth with a tsk. You can do better-from customer service to your apology,,23/02/2015 14:23,"West Hollywood, CA",
9905.69985E+17,neutral,0.6825,,,United,,RoatanGallery,,0,"@united thanks! It's 35K miles from RTB to Europe, to do a multiple destination so we could stop over in US on way/way back- mileage diff?",,23/02/2015 14:18,"Roatan, Islas de la Bahia",Eastern Time (US & Canada)
9915.69985E+17,negative,1,Lost Luggage,1,United,,Margo_Rae,,0,@united of course I did. The bag should be here by now :( #frustrated,"[28.62111274, -81.29294408]",23/02/2015 14:18,,Eastern Time (US & Canada)
9925.69984E+17,negative,1,Can't Tell,1,United,,ousoonerfanatic,,0,@united you are the worst. I will avoid you like the plague.,,23/02/2015 14:15,"Semiahmoo, WA Soonerland",Pacific Time (US & Canada)
9935.69984E+17,negative,1,Can't Tell,1,United,,Mr_RHolmes,,0,@united is the worst airline in the world.,,23/02/2015 14:15,"Austin, TX (Easton, PA born)",Eastern Time (US & Canada)
9945.69983E+17,negative,1,Customer Service Issue,0.6526,United,,ryanaround,,0,@united someone needs to DM me and resolve this correctly. Extremely disappointed with the service I received. Terrible management.,,23/02/2015 14:13,San Francisco,Pacific Time (US & Canada)
9955.69983E+17,negative,1,Customer Service Issue,0.3507,United,,ryanaround,,0,@united Premier Gold desk changes flight. Waives fees. Gives me wrong flight. Now Jana Acosta in Salt Lake refuses the same service. Angry.,,23/02/2015 14:12,San Francisco,Pacific Time (US & Canada)
9965.69983E+17,negative,1,Can't Tell,0.6778,United,,cameronsmith17,,0,"@united I will give you one thing, you are consistent but unfortunately you are consistent at not doing your job well #AlwaysDelayedOnUnited",,23/02/2015 14:10,,Mountain Time (US & Canada)
9975.69982E+17,negative,1,Can't Tell,1,United,,artistanxiety,,0,@united I will but right now I'm to angry,,23/02/2015 14:09,Punk is the preacher.,Arizona
9985.69981E+17,negative,1,Can't Tell,1,United,,jasonpblakey,,0,@united first time flying with United. Also last time. #terrible back to @VirginAtlantic for me. #branson #virginatlantic #UnitedAirlines,"[40.69814396, -74.17906717]",23/02/2015 14:04,,London
9995.6998E+17,negative,1,Can't Tell,0.666,United,,franciscogonima,,0,@united I used to be a committed #ContinentalAirlines flyer until merger. I remember now why I switched to @SouthwestAir #CommunicationFail,"[39.85790482, -104.67039013]",23/02/2015 14:01,"San Antonio, Texas",Central Time (US & Canada)
10005.6998E+17,negative,1,Bad Flight,0.3529,United,,SamuelSitt,,0,@united the least you could do is offer me a ticket in coach instead of just Cancelled Flighting my reservation because of your glitch!!! #notfair,,23/02/2015 14:00,"Eatontown, NJ",Eastern Time (US & Canada)
10015.6998E+17,negative,1,longlines,0.6668,United,,franciscogonima,,0,"@united I'm saying I made the flight but with poor/non-communication, unaccounted for lost time & lots of frustrated flyers standing around","[39.85799572, -104.67056217]",23/02/2015 13:58,"San Antonio, Texas",Central Time (US & Canada)
10025.69979E+17,negative,1,Can't Tell,0.6804,United,,CoffeeCult448,,0,@united I think DM would be better,,23/02/2015 13:56,Buffalo/Oakland/Savannah/Ire,
10035.69977E+17,negative,1,Late Flight,1,United,,pjmartin44,,0,@United gate announcement states delay due to maintenance yet app says Late Flight arriving aircraft  tell the truth! @unfriendly,,23/02/2015 13:49,,Eastern Time (US & Canada)
10045.69976E+17,negative,1,Lost Luggage,1,United,,tiffy_mac,,0,@united you are easily the worst company I have ever experienced. You have lost someone's personal possessions & you couldn't care less!....,,23/02/2015 13:45,"Brighton, UK1005",
10065.69976E+17,negative,1,Late Flight,0.6625,United,,pjmartin44,,0,@united how can your app show arriving aircraft is early but departing flight is delayed due to Late Flight arriving aircraft? @unfriendly,,23/02/2015 13:44,,Eastern Time (US & Canada)
10075.69976E+17,negative,1,Lost Luggage,0.657,United,,kevinforgoogle,,0,@united already did that at the airport and 12 hrs Late Flightr its still not here! you guys are really killing me today. trying to stay positive..,,23/02/2015 13:44,"San Francisco, CA",
10085.69975E+17,negative,0.6625,Can't Tell,0.3593,United,,laarsNL,,0,@united once united's service levels reaches those of Etihad or lets be more realistically Lufthansa then ill consider it again,,23/02/2015 13:39,"Rotterdam, the Netherlands",Amsterdam
10095.69974E+17,negative,1,Late Flight,0.627,United,,dfpietra,,0,@united really?  Someone called in sick and then someone FORGOT to call a replacement?!  Now an hour Late Flight to take off. #theworst,,23/02/2015 13:34,"West Hollywood, CA",
10105.69973E+17,negative,1,Flight Attendant Complaints,0.3416,United,,cristobalwong,,1,@united Asked Flight attendant what typical compensation would be & says we might get free TV. #Unacceptable,,23/02/2015 13:32,San Francisco Bay Area,
10115.69973E+17,neutral,0.679,,,United,,twohlix,,0,@united done,,23/02/2015 13:31,"Washington, DC",Eastern Time (US & Canada)
10125.69972E+17,neutral,0.335,,0,United,,cristobalwong,,0,"@united Thank you, ^JH, appreciate the prompt responses--me and other passengers will be doing so.",,23/02/2015 13:28,San Francisco Bay Area,
10135.69972E+17,negative,1,Late Flight,1,United,,jcbtdd,,0,@united has been such a disappointment today. Simply put. Rather unpleased with things currently. Flight delayed; cant wait to just get home,,23/02/2015 13:28,"Swooning in New York, New York",Eastern Time (US & Canada)
10145.69972E+17,negative,1,Flight Attendant Complaints,0.6632,United,,xRaeCatherine,,0,"@united During the same round trip, my NON-English speaking friend was stranded TWICE for 12+ hours each time! Most staff members were rude.",,23/02/2015 13:28,,
10155.69972E+17,negative,1,Can't Tell,0.6633,United,,bartha75,,0,"@united  found a group of people who actually hates people more than ISIS, thats right United Airlines.","[0.0, 0.0]",23/02/2015 13:26,san diego,
10165.69971E+17,negative,0.663,Customer Service Issue,0.3478,United,,TuraOntheroad,,0,"@united Nope. Walked up & down the ORF terminal, & not a United agent to be found. Showed up @ last minute to board us. Many panicked people",,23/02/2015 13:25,Brooklyn,Pacific Time (US & Canada)
10175.69971E+17,positive,0.6534,,,United,,teamcrafty,,0,@united thank you,,23/02/2015 13:24,Grand Rapids,Quito
10185.69971E+17,negative,1,Late Flight,0.7065,United,,tbird12lv,,0,@united by the time I finally get to Dallas I could have driven with less frustration and cheaper.,,23/02/2015 13:23,Colorado,Mountain Time (US & Canada)
10195.69971E+17,negative,1,Late Flight,1,United,,cristobalwong,,0,"@united I'm trying to get to my final destination, we need compensation. Just about 2hrs of personal time wasted.",,23/02/2015 13:22,San Francisco Bay Area,
10205.6997E+17,negative,1,Customer Service Issue,0.6667,United,,itsmetsforme,,0,@united that guy really has no customer service clue.Could have spent effort clearing bins for rollerboards instead of art projects in mine!,,23/02/2015 13:21,mets hell,
10215.6997E+17,positive,0.6915,,,United,,swampynomo,,0,@united he has no priority and Iove it,,23/02/2015 13:20,NJ/NYC,Eastern Time (US & Canada)
10225.6997E+17,positive,1,,,United,,herma48852,,0,@united Pleased to be a Premier Platinum,,23/02/2015 13:20,,
10235.69969E+17,negative,1,Lost Luggage,1,United,,PreyingMantis02,,1,@united how can you not put my bag on plane to Seattle. Flight 1212. Waiting  in line to talk to someone about my bag. Status should matter.,,23/02/2015 13:18,,
10245.69968E+17,negative,0.6995,Can't Tell,0.6995,United,,scott_fitzy,,0,"@united @campilley hahaha. If they weren't an American company, i would say this was great sarcasm!!",,23/02/2015 13:13,,Eastern Time (US & Canada)
10255.69968E+17,negative,0.6703,Can't Tell,0.34,United,,simonroesner,,0,@united i think he actually did not like your screen  @campilley 😃😃😃,"[51.72050559, 8.72711201]",23/02/2015 13:11,,Athens
10265.69968E+17,negative,1,Flight Attendant Complaints,0.3469,United,,cristobalwong,,1,@united Apparently they are asking 20 people to off board the plane--how can such a big miscalculation be made?!,,23/02/2015 13:11,San Francisco Bay Area,
10275.69968E+17,negative,1,Can't Tell,0.3845,United,,Jim_Rehbein,,0,@united It's a shame choosing #United may be the difference between reuniting with aging friends and never seeing them again #PoorService,,23/02/2015 13:11,"Ottawa, Ontario",Eastern Time (US & Canada)
10285.69968E+17,neutral,1,,,United,,DavidAlfieWard,,0,"@united hi guys, do you have a general enquires email address please? Thanks David.",,23/02/2015 13:11,London UK & USA,
10295.69968E+17,negative,1,Customer Service Issue,0.6675,United,,TheJessicaKill,,0,@united Just checking in again - what is the status of our claim.   It is going on 2 months with no attention to this?   We are very upset.,"[0.0, 0.0]",23/02/2015 13:10,Vancouver/Beverly Hills,Pacific Time (US & Canada)
10305.69967E+17,negative,1,Late Flight,1,United,,hooton,,0,@united my flight was delayed due to maintenance in LIT and caused me to miss my connection at IAH to MSY. Can you help?,,23/02/2015 13:10,"Little Rock, AR",Central Time (US & Canada)
10315.69967E+17,negative,1,Cancelled Flight,1,United,,KeamBleam,,0,@united #UnitedAirlines Pls Fix #AspenBaggageFail issues. Had to pay my own way to #Aspen after flight Cancelled Flight. Left us in the cold in DEN.,,23/02/2015 13:09,"Harlem, NYC",Eastern Time (US & Canada)
10325.69967E+17,negative,1,Can't Tell,0.6497,United,,aliasboogie,,0,@united Read my bio. See who I work with. I have NEVER encountered this with your airline before. Disappointed is an understatement.,,23/02/2015 13:09,"New York City, NY",Eastern Time (US & Canada)
10335.69967E+17,negative,1,Customer Service Issue,1,United,,teamcrafty,,0,@united Does customer care have email or a phone rep that I can speak with? We had so many issues they can't be placed in 2000 characters?,,23/02/2015 13:07,Grand Rapids,Quito
10345.69967E+17,positive,1,,,United,,TRUU_Tall,,0,Thank you “@united: @TRUU_Tall I can certainly take a look. Please follow and DM me your confirmation number for assistance. ^JH”,,23/02/2015 13:06,IL,
10355.69967E+17,negative,0.6939,Cancelled Flight,0.3571,United,,Jim_Rehbein,,0,@united In the process of recovering their car rental - condo rental $ in Florida. They called #United for an alternate flight #NOANSWER,,23/02/2015 13:06,"Ottawa, Ontario",Eastern Time (US & Canada)
10365.69966E+17,neutral,1,,,United,,RoatanGallery,,0,"@united I am buying 2 yo own seat on 3 legs of intl trip, car seat? Required? If not- then allowed? Can child still sit w/mom after takeoff?",,23/02/2015 13:05,"Roatan, Islas de la Bahia",Eastern Time (US & Canada)
10375.69965E+17,positive,0.6625,,0,United,,fredcarlton,,0,@united thanks for listening! I definitely was not the only person in line who thought it was absurd.,,23/02/2015 13:02,,Pacific Time (US & Canada)
10385.69965E+17,negative,1,Late Flight,1,United,,cristobalwong,,1,@United We've been waiting on tarmac for >1hr because apparently UA1116 is overweight & we returned to gate. #WTF #fb,,23/02/2015 12:59,San Francisco Bay Area,
10395.69965E+17,negative,0.649,Flight Attendant Complaints,0.649,United,,lisaboban,,0,"@united Thank you. Mention that before I boarded she asked 1other person to measure their bag, and it was another woman. Men not asked.",,23/02/2015 12:59,Indiana,
10405.69965E+17,negative,1,Can't Tell,0.3389,United,,politicsci,,0,@united Can't leave the Tarmac ..united's gate agent cannot agree on a head count. 20 min now counting a 100 people max #epicfailunited,,23/02/2015 12:58,,
10415.69964E+17,negative,1,Can't Tell,0.3513,United,,segallsays,,0,@united That's real dedication & concern. Your apologies don't fix the issue nor any of the miserable issues I've had over the past 6 mos.,"[29.7420124, -95.5606921]",23/02/2015 12:56,"Houston, TX",America/Chicago
10425.69964E+17,negative,1,Customer Service Issue,1,United,,GeorgeMcflyOG,,0,@United blocked me from DM'ing them because they would rather I complain about them in a public forum,,23/02/2015 12:54,NJ ,Eastern Time (US & Canada)
10435.69963E+17,positive,0.6729,,,United,,CigarNate,,0,@united ok. I just submitted. Thanks for the opportunity to give feedback.,,23/02/2015 12:51,"Nashville, TN",Central Time (US & Canada)
10445.69962E+17,positive,1,,,United,,ericsimmerman,,0,@united Big thanks to Ms. Winston for assisting me over the phone with a baggage claim issue today. She really went the extra mile!,,23/02/2015 12:49,Washington DC,
10455.69962E+17,positive,0.6346,,,United,,medictom,,0,"@united I will, as soon as I am done with my article.  Thanks!  ~Tom",,23/02/2015 12:47,"Brunswick, Ohio",Eastern Time (US & Canada)
10465.69961E+17,negative,1,Flight Booking Problems,1,United,,GalbraithPeter,,0,@united booked flights for 2 for $779. Was charged $389.50 twice. Means I can't redeem CC points properly. Would have gone elsewhere.,,23/02/2015 12:46,"Kingston, Ontario",Central Time (US & Canada)
10475.69961E+17,negative,1,Lost Luggage,0.6875,United,,twohlix,,1,@united We've had a ton of problems with getting our bags and have been given the run around for a day. Whats up with that?,,23/02/2015 12:45,"Washington, DC",Eastern Time (US & Canada)
10485.69961E+17,negative,1,Flight Booking Problems,0.6632,United,,berr_a,,0,@united pedophile airline. Split myself and my 10 yr old daughter rows apart on flight 1254 to boston,,23/02/2015 12:44,,
10495.6996E+17,negative,1,Lost Luggage,0.6562,United,,xThePro,,0,@united have been waiting 2 days for my military bags from an airport 3 hours away from me. Horrible.,,23/02/2015 12:42,with my brothers,Mountain Time (US & Canada)
10505.6996E+17,negative,1,Bad Flight,0.3612,United,,bdhowald,,0,"@united Arriving 25 minutes early is nice, but not if equipment isn't ready. Waiting 30 minutes for luggage, so far. Time gains wiped out.","[40.6875448, -74.17714813]",23/02/2015 12:41,"New York, NY",Eastern Time (US & Canada)
10515.6996E+17,negative,1,Flight Attendant Complaints,0.6782,United,,aliasboogie,,3,@united is doing musicians real dirty at LAX. I've never been blocked from getting on a flight with my bass.,,23/02/2015 12:40,"New York City, NY",Eastern Time (US & Canada)
10525.6996E+17,negative,1,Flight Booking Problems,0.3526,United,,Nupe588,,0,"@united I'm rebooked now, but the line was 300 people deep.",,23/02/2015 12:40,,
10535.69959E+17,neutral,0.6593,,,United,,davedittrich,,0,.@united For those playing along at home: http://t.co/2b4bDTldX2,,23/02/2015 12:36,,Pacific Time (US & Canada)
10545.69959E+17,negative,1,longlines,0.3435,United,,jhclutter,,0,"@united @FlyEIA yes, they said it took more than an hour!",,23/02/2015 12:36,Atlanta,Brussels
10555.69959E+17,negative,1,Can't Tell,0.6945,United,,nyc2theworld,,0,@united those whose pay to actually fly with you over 30k/ year deserve better service than a CC holder.,,23/02/2015 12:34,One of the C-gates at EWR.,Eastern Time (US & Canada)
10565.69958E+17,positive,1,,,United,,Lisa_Shaw777,,0,@united Ok thank again for your help!,,23/02/2015 12:33,Kona coast/Boston/Milan,Amsterdam
10575.69957E+17,negative,1,Can't Tell,0.6919,United,,medictom,,0,@united Not a happy flyer.  UA flight 1161 from SFO to Cleveland.  Sunday 2/22.  Stay tuned for blog article from http://t.co/VdFdODqVGx,,23/02/2015 12:29,"Brunswick, Ohio",Eastern Time (US & Canada)
10585.69957E+17,neutral,0.6821,,0,United,,FlyEIA,,0,Thanks @united. @imran_r44 had a question about the wait time for baggage on UA6366,,23/02/2015 12:28,Edmonton International Airport,Mountain Time (US & Canada)
10595.69956E+17,positive,0.643,,0,United,,jbuhl35,,0,@united flight 1491...plane from SFO to DEN is basically on time.,,23/02/2015 12:26,"Washington, DC",Atlantic Time (Canada)
10605.69956E+17,positive,0.6627,,0,United,,HeyAileen,,0,@united thanks. Just a program comment; the system assigned seats behind each other even though pairs were available. I changed it back.,,23/02/2015 12:25,Oakland by way of Chicago,Central Time (US & Canada)
10615.69956E+17,negative,1,Late Flight,1,United,,nfranco,,0,@united 20 min more delays to flt 2086 at sfo 2 load 2 more pax makes no sense. Will strand many of us overnight at ORD due to missed cnxns,,23/02/2015 12:25,,Pacific Time (US & Canada)
10625.69956E+17,negative,1,Lost Luggage,1,United,,juangarcia202,,0,"@united Heads up We didn't check 8 bags, 2 we checked arrived, those aren't claim #s for our 2. Other people's bags? http://t.co/dplQ3mhQGD","[19.43493094, -99.18877967]",23/02/2015 12:25,Mexico City,
10635.69956E+17,negative,1,Lost Luggage,1,United,,KeamBleam,,0,"@united This must be a drone “@united: @KeamBleam We understand your frustration. Our Bag team is working hard to get your bag(s) to you...""",,23/02/2015 12:22,"Harlem, NYC",Eastern Time (US & Canada)
10645.69956E+17,negative,0.6721,Customer Service Issue,0.6721,United,,underceg,,0,"@united Change made in just over 3 hours. For something that should have taken seconds online, I am not thrilled. Loved the agent, though.",,23/02/2015 12:22,San Francisco CA,Pacific Time (US & Canada)
10655.69955E+17,negative,1,Flight Attendant Complaints,1,United,,godvertiser,,0,@united flight attendant doesn’t understand not understanding English doesn’t mean they are deaf. Stop yelling English slowly to them.,,23/02/2015 12:22,"New Jersey, USA",Eastern Time (US & Canada)
10665.69955E+17,negative,1,Customer Service Issue,1,United,,KateRChrisman,,0,"@united Not appropriate to ask in public (hence the dm). each united employee, each a new answer. your process was such a hassle i Cancelled Flighted.",,23/02/2015 12:19,"Oakland, CA",
10675.69954E+17,negative,0.6661,Late Flight,0.6661,United,,DianeReischling,,0,@united well that's big of you but I don't have terribly high expectations at this point.,,23/02/2015 12:16,,Pacific Time (US & Canada)
10685.69954E+17,negative,1,Customer Service Issue,0.6633,United,,CarrieMantha,,0,@united it's like you're trying to make me hate your airline. Fee for each checked bag that's never mentioned in the ticket + rude agents 👿,,23/02/2015 12:15,founder @IndiraCollection,
10695.69954E+17,negative,0.6875,Customer Service Issue,0.3542,United,,spumilia,,0,"@united nice your app says US 4972 delayed by weather.  Pilot says waiting on fuel.  One in ur control, one not",,23/02/2015 12:14,,
10705.69953E+17,positive,1,,,United,,JessicaLevin,,0,@united Please than Robin at EWR Premiere Desk for helping me get on a an earlier flight. She did the work.  Huge thanks.,,23/02/2015 12:14,"Edison, NJ",Eastern Time (US & Canada)
10715.69953E+17,negative,0.6383,Cancelled Flight,0.3217,United,,Lisa_Shaw777,,0,"@united Ok thank you, do you provide complimentary hotel accommodations since I'll have to stay overnight?",,23/02/2015 12:11,Kona coast/Boston/Milan,Amsterdam
10725.69952E+17,negative,1,Customer Service Issue,1,United,,RonGaudelli,,0,@united I was originally trying to share details but the link Jimmy Samartzis Vice President - Customer Experience sent me expired.,,23/02/2015 12:10,,Eastern Time (US & Canada)
10735.69951E+17,negative,1,Late Flight,1,United,,MeganHolstein,,1,"@united really? 3 hr delay, 4 gate changes, & you boarded us, sent us back up, & boarded us again.  Won't change our flight. Can we go now?",,23/02/2015 12:06,,
10745.69951E+17,positive,0.3433,,0,United,,mfcompany,,0,"@united that would help! or how about integrate it into the App so I can just ""activate"" it and surf...",,23/02/2015 12:05,Las Vegas,Eastern Time (US & Canada)
10755.6995E+17,negative,1,Bad Flight,1,United,,segallsays,,0,@united I did. The AC went on for about 20 minutes before returning to the Mojave Desert. #PressureCooker #HeatTrap,"[29.7421541, -95.5600896]",23/02/2015 12:02,"Houston, TX",America/Chicago
10765.6995E+17,negative,1,Customer Service Issue,1,United,,KateRChrisman,,0,@united Nope - still no one helped me.  Giving up on united. #badservice,,23/02/2015 12:02,"Oakland, CA",
10775.69949E+17,neutral,1,,,United,,judell,,0,"@united 8602947, jon at http://t.co/58tuTgli0D, thanks.",,23/02/2015 11:58,"Santa Rosa, CA",Eastern Time (US & Canada)
10785.69949E+17,negative,1,Late Flight,0.3585,United,,nikitee94,,0,@united when an airline causes the missed connection u would think they would take whatever steps to remedy that screw up.,,23/02/2015 11:56,"Long Island, NY",
10795.69947E+17,negative,1,Customer Service Issue,1,United,,KateRChrisman,,0,@united I'd thank you - but you didn't help.  taking 6 hours to reply (so I get a message in the middle of the night) isn't actually helpful,,23/02/2015 11:49,"Oakland, CA",
10805.69947E+17,negative,1,Late Flight,1,United,,ClarkeTheSpark,,0,@united Flight UA1270 is descending into farce and we haven't left EWR yet. Is this going to get any worse?,,23/02/2015 11:48,"Brighton, UK",
10815.69947E+17,negative,1,Bad Flight,0.6883,United,,8629Fissile,,0,"@united I was told it was due to be on UA23 which flies direct to Dublin, so why did it go to London? This is a complete shambles!",,23/02/2015 11:47,,London
10825.69947E+17,negative,1,Lost Luggage,0.6824,United,,sgad1983,,0,@united 45+ min at EWR baggage claim #stillnobags #ridiculous,,23/02/2015 11:47,,
10835.69945E+17,neutral,0.7099,,,United,,momsgoodeats,,0,Flight Booking Problems for a travel writers trip I am hosting and need to be happy when I land! Do you have the cute PJs AA does? @united,,23/02/2015 11:42,#Omaha ,Central Time (US & Canada)
10845.69945E+17,neutral,0.6594,,0,United,,momsgoodeats,,0,But I don't see AA @united,,23/02/2015 11:41,#Omaha ,Central Time (US & Canada)
10855.69943E+17,neutral,0.6461,,0,United,,8629Fissile,,0,@united Did you find out where it is? Thanks,,23/02/2015 11:32,,London
10865.69942E+17,negative,1,Late Flight,0.6803,United,,katiedonohue,,0,"@united On a standby to Denver, which has been delayed, and a confirmed to Aspen, whose flights have been Cancelled Flighted all day. 0 confidence.","[41.97745295, -87.91025951]",23/02/2015 11:27,Washington D.C.,Eastern Time (US & Canada)
10875.69941E+17,negative,1,Late Flight,1,United,,kennykhlee,,0,@united yes at 2am...but now back on a plane again and delayed again due to baggage loading issue... http://t.co/NfAQHhr09j,,23/02/2015 11:25,San Francisco,Pacific Time (US & Canada)
10885.69941E+17,negative,1,Late Flight,0.6867,United,,ejohnson329,,0,@united at what pt do u just Cancelled Flight!  Finally got stndby 4 1pm flight. What a day!  #missedWork #clientNotHappy http://t.co/sUPrLfOi8T,,23/02/2015 11:24,,Central Time (US & Canada)
10895.69939E+17,positive,1,,,United,,roxymtjoy,,0,@united thank YOU for your kindness. Your agents went above & beyond to get my stranded family home.,,23/02/2015 11:17,Pittsburgh area,Eastern Time (US & Canada)
10905.69938E+17,negative,0.6671,Can't Tell,0.3651,United,,Austin_Grisham,,0,@united don't see a justifiable cost to get on an early flight with seats. No airline charges to conveniently get their passengers in early,,23/02/2015 11:14,PDX,Alaska
10915.69938E+17,negative,0.6506,Can't Tell,0.3535,United,,Austin_Grisham,,0,@united Woke up to notification- flight moved 1.5 hrs early. Barely made flight then 3 hrs layover in SFO - wanted to hop on earlier option,,23/02/2015 11:12,PDX,Alaska
10925.69937E+17,negative,1,Damaged Luggage,0.665,United,,raulcordenillo,,0,"@united I will do delayed baggage claim when I land. Hopefully the bag isn't broken into, damaged or lost w/c will result in more complaints","[41.97475934, -87.89040377]",23/02/2015 11:09,"Stockholm, Sweden ",Stockholm
10935.69937E+17,negative,1,Customer Service Issue,0.6196,United,,underceg,,0,"@united done. Want me to send a screen shot of the second call, which is now at over 45 minutes?",,23/02/2015 11:08,San Francisco CA,Pacific Time (US & Canada)
10945.69937E+17,positive,1,,,United,,koploperfan1992,,0,@united look at this beauty 😉 dc 10 united airlines 😉 http://t.co/MvYoizRPdE,"[51.322819, 5.3576218]",23/02/2015 11:07,Winterfell,
10955.69937E+17,negative,0.6568,Can't Tell,0.3479,United,,raulcordenillo,,0,@united Thanks! I'll fill up the form as soon as I land. I don't like being duped so I hope you will appreciate my feedback & will be better,"[41.97474769, -87.89039148]",23/02/2015 11:07,"Stockholm, Sweden ",Stockholm
10965.69937E+17,negative,1,longlines,1,United,,Nupe588,,0,"@united, this is the line in Denver to rebook due to weather issues. DO BETTER. http://t.co/tmccExYaaQ",,23/02/2015 11:07,,
10975.69936E+17,negative,1,Late Flight,1,United,,docmartin_10,,0,"@United the ones who suffer. I understand delays, I don't understand trying speed up a process that has been delays to this extent.",,23/02/2015 11:07,"Fort Wayne, Indiana",Eastern Time (US & Canada)
10985.69936E+17,negative,1,Cancelled Flight,1,United,,katiedonohue,,0,"@united 2 Cancelled Flighted flights Late Flightr, agent claimed she put me on a new flight but then Cancelled Flighted it. Coworker got on flight- now delayed. Now?","[41.97758466, -87.91065356]",23/02/2015 11:06,Washington D.C.,Eastern Time (US & Canada)
10995.69936E+17,negative,1,Late Flight,0.6743,United,,docmartin_10,,0,"@United of urgency, but this is ridiculous. Your ceo claims to be customer focused, yet when delays happen, planes sit and customers are",,23/02/2015 11:06,"Fort Wayne, Indiana",Eastern Time (US & Canada)
11005.69936E+17,negative,1,Late Flight,1,United,,CowboyPharmD,,0,@united I wasn't asking for a full refund but delaying me 3 hours and giving no reason should be enough to give partial credit,,23/02/2015 11:05,Wherever I want to be ,Pacific Time (US & Canada)
11015.69936E+17,negative,1,Bad Flight,0.6739,United,,docmartin_10,,0,"@United flight was scheduled for 11:56, it's 1:05 and we haven't moved. I have never been on a flight where everyone moved without a sense",,23/02/2015 11:05,"Fort Wayne, Indiana",Eastern Time (US & Canada)
11025.69936E+17,positive,0.7,,,United,,franknoc,,0,@united ok thx!,,23/02/2015 11:03,,Arizona
11035.69935E+17,neutral,0.6419,,0,United,,Lisa_Shaw777,,1,@united I can't DM you so here's the confirmation # G8CVWJ - please is there any way I can make it to Kailua tonight? Thank you,,23/02/2015 11:02,Kona coast/Boston/Milan,Amsterdam
11045.69935E+17,negative,1,Flight Booking Problems,0.3602,United,,aminghadersohi,,0,@united go to hell,,23/02/2015 11:01,"San Francisco, CA",
11055.69935E+17,negative,1,Bad Flight,1,United,,vancouverbrit,,0,"@united since bulkhead seats cannot have bags on floor, why don't u reserve o/head space above those seats? In 1B on UA246 - not impressed",,23/02/2015 11:01,Vancouver BC,Pacific Time (US & Canada)
11065.69934E+17,neutral,0.6566,,,United,,ADanaiBaker,,0,@united Definitely will!,,23/02/2015 10:57,,
11075.69934E+17,negative,0.7058,Customer Service Issue,0.7058,United,,daesf,,0,@united Would be helpful if you could refresh boarding time info on boarding passes for delayed flights,,23/02/2015 10:56,"SF, CA",Pacific Time (US & Canada)
11085.69933E+17,negative,1,Cancelled Flight,0.6598,United,,peskyspoll,,0,"@united  18 flights so far this year. 13 delays including 2 Cancelled Flightations.  Late Flightst reason, crew needed mandatory sleep. IN MEXICO!","[29.98788997, -95.34470061]",23/02/2015 10:54,,Pacific Time (US & Canada)
11095.69933E+17,positive,1,,,United,,CaroDavis2012,,0,@united great to hear Thankyou so much. Greatly appreciate your replies. Feel much more settled now.,,23/02/2015 10:51,Scotland,
11105.69932E+17,positive,1,,,United,,roxymtjoy,,0,@united counter agents at RDU deserve a medal. #thankyou,,23/02/2015 10:48,Pittsburgh area,Eastern Time (US & Canada)
11115.69931E+17,negative,1,Lost Luggage,1,United,,BeyondBlunt,,0,The saga of the @MelissaAFrancis bag delay w/ @United - will there be a reunion or will she be forced to go shopping? Stay tuned.,,23/02/2015 10:46,New York ,Eastern Time (US & Canada)
11125.69931E+17,negative,1,Flight Attendant Complaints,0.6467,United,,lisaboban,,0,@united Flight 211/ORD gate agent tried to prevent me from taking onboard a bag I've used for 15 years! Flight crew was more reasonable!,,23/02/2015 10:45,Indiana,
11135.69931E+17,positive,1,,,United,,tmarsh83,,0,@united thank you. Literally called for preboarding as I ran up.,,23/02/2015 10:43,"NEIN, London, or Maui. ",
11145.69931E+17,negative,1,Customer Service Issue,0.3587,United,,GalbraithPeter,,0,@united why do you guys split up the charges to credit cards? Making it unnecessarily more expensive for people to fly with you guys on pts,,23/02/2015 10:43,"Kingston, Ontario",Central Time (US & Canada)
11155.6993E+17,negative,1,longlines,0.6667,United,,jwints,,0,"@united it was UA381 on 14 Feb. Point is, overselling flights= bad. Making people wait 1hr while you kick them off after boarding is worse",,23/02/2015 10:39,"Ottawa, Ontario",Pacific Time (US & Canada)
11165.69929E+17,positive,0.6809,,,United,,CaroDavis2012,,0,@united that's brilliant Thankyou so much. Is it classed as part of carryon?,,23/02/2015 10:38,Scotland,
11175.69929E+17,neutral,1,,,United,,tmarsh83,,0,@united what gate is ua5396 leaving from?,,23/02/2015 10:36,"NEIN, London, or Maui. ",
11185.69929E+17,positive,1,,,United,,hart0277,,0,@united thank you for listening to my compliant and doing the right thing. I appreciate you working with me,,23/02/2015 10:36,Chicago,
11195.69929E+17,negative,1,Cancelled Flight,1,United,,sarahali,,0,@united we've been here since 3am and you've Cancelled Flightled our flight twice,,23/02/2015 10:35,,
11205.69928E+17,negative,1,Cancelled Flight,1,United,,tmarsh83,,0,@united no chance I wait in ORD all afternoon for another flight after you screwed me. Hold 5396,,23/02/2015 10:34,"NEIN, London, or Maui. ",
11215.69928E+17,negative,1,Late Flight,1,United,,tmarsh83,,0,@united UA5396 can wait for me. I'm on the ground trying to get to the gate after we were moved to B. This is crap.,,23/02/2015 10:34,"NEIN, London, or Maui. ",
11225.69928E+17,negative,0.6775,Customer Service Issue,0.3513,United,,EnriqueGtz_,,0,@united from MEX NRT (dates TBD) but I'm getting a 200 to 300 USD difference in my quotations through September when compared to MEX BKK,,23/02/2015 10:33,Mexico City,Central Time (US & Canada)
11235.69928E+17,neutral,0.3603,,0,United,,aleciamastin,,0,@united fails again. @SouthwestAir saves the day.,,23/02/2015 10:32,"St. Louis, MO",Central Time (US & Canada)
11245.69928E+17,negative,1,Late Flight,1,United,,tmarsh83,,0,@united better just keep connection from ORD To FWA that boards in ten minutes open until I get off the plane that just landed an hour Late Flight,,23/02/2015 10:32,"NEIN, London, or Maui. ",
11255.69928E+17,negative,1,Customer Service Issue,1,United,,pamdelaney585,,0,@united is there a United gold number? I've been on hold 24 minutes and think I may be lost in nowhereland. Have a gold reservation. Help.,,23/02/2015 10:31,"Rochester, NY",Eastern Time (US & Canada)
11265.69927E+17,positive,0.6349,,0,United,,gwen1013,,0,@united Great! I'm ready to go home.,,23/02/2015 10:30,"New Haven, CT",
11275.69926E+17,positive,1,,,United,,mydulcebella,,0,@united wow you even answered back!  Awesome! @AmericanAir @USAirways That's customer service!!! #usairwaysfail,,23/02/2015 10:25,Pennsylvania,Eastern Time (US & Canada)
11285.69926E+17,neutral,1,,,United,,CaroDavis2012,,0,@united. It's not my first time flying to the US. I have medical info. Looking for practical like my adapted seat cushion allowed on?,,23/02/2015 10:23,Scotland,
11295.69926E+17,negative,0.6995,Can't Tell,0.6995,United,,darrellwhitelaw,,0,@united noooooooooooooooooooooope.,"[45.52146907, -122.69810485]",23/02/2015 10:23,"SF mostly, NYC & London often.",Central Time (US & Canada)
11305.69924E+17,negative,1,Cancelled Flight,1,United,,VictoriaBCToday,,2,"@united Oh, we are sure it's not planned, but it occurs absolutely consistently, it's usually the only YYJ flight that's Cancelled Flightled daily.",,23/02/2015 10:18,Downtown Victoria,Pacific Time (US & Canada)
11315.69924E+17,positive,1,,,United,,2cJustice4all,,0,@united @JMS2802 : outsource it all United Airlines...your customers  are just loving you for it. Outsource. Outsource. Outsource.,,23/02/2015 10:18,Chicago Illinois Crime.Inc,Central Time (US & Canada)
11325.69924E+17,neutral,1,,,United,,jcmpaz,,0,"@united Hi, Im flying SFO-LAX-SAL-CLO. My connecting time in LAX is 1h45m. Is it enough time? Do I have to collect my bag and recheck on AV?",,23/02/2015 10:16,"Cali,Colombia",
11335.69924E+17,positive,0.6704,,,United,,Lisa_Shaw777,,0,@united Thank you! You need to follow back tho otherwise I can't DM you. X,,23/02/2015 10:15,Kona coast/Boston/Milan,Amsterdam
11345.69923E+17,negative,1,Flight Attendant Complaints,0.6588,United,,brianaverna,,0,"@united it's not getting any better. I'd suggest you get a senior manager to this gate , then retrain these gate people",,23/02/2015 10:13,"CT, NY and most other states",Eastern Time (US & Canada)
11355.69923E+17,neutral,1,,,United,,mechv1963,,0,"@United States faundation was by faith Judeo Cristian,@Not it was by ideologias.@ http://t.co/mWBk68k0A3",,23/02/2015 10:13,"East Coast, US ",
11365.69923E+17,negative,1,Can't Tell,0.654,United,,2cJustice4all,,0,@united @JMS2802 : nothing like supporting your own mechanics and maintenance workers...instead United puts out a video of TIMCO doing wifi.,,23/02/2015 10:12,Chicago Illinois Crime.Inc,Central Time (US & Canada)
11375.69923E+17,positive,0.3586,,0,United,,iworkinsmm,,0,@united Just sent! Thanks :),,23/02/2015 10:12,Los Angeles,Pacific Time (US & Canada)
11385.69923E+17,negative,1,Late Flight,0.6827,United,,krissy_missylg,,0,@united already missed  connection ugh,,23/02/2015 10:12,,
11395.69922E+17,negative,0.7,Can't Tell,0.3705,United,,2cJustice4all,,0,"@united @JMS2802 : sure show a video of your outsourced favorite TIMCO, who has a knack for doing substandard maintenance work on aircraft.",,23/02/2015 10:11,Chicago Illinois Crime.Inc,Central Time (US & Canada)
11405.69922E+17,negative,1,Customer Service Issue,0.6613,United,,raulcordenillo,,1,@united How do I formally complain about your customer service handler who misconnected me. I was denied boarding & I now lost my bag. Help!,"[41.97495038, -87.89005988]",23/02/2015 10:10,"Stockholm, Sweden ",Stockholm
11415.69922E+17,negative,1,Can't Tell,0.356,United,,brianaverna,,0,@united there are a lot of unhappy cold people on the bridge in freezing temps for an hour. Not given any info.,,23/02/2015 10:10,"CT, NY and most other states",Eastern Time (US & Canada)
11425.69922E+17,negative,0.6768,Late Flight,0.6768,United,,brianaverna,,0,@united flight 3763 IAd-Sat. We're on the outdoor track for an hour,,23/02/2015 10:08,"CT, NY and most other states",Eastern Time (US & Canada)
11435.69921E+17,negative,1,Bad Flight,0.69,United,,JMS2802,,0,@united - SERIOUSLY it's 2015?!?!  NO WiFi on a 5hr flight from CLE-SFO #1589.  You're the ONLY airline w/out WiFi...and pls no 'unwind' BS.,,23/02/2015 10:06,,
11445.69921E+17,negative,1,Late Flight,1,United,,chefpaulcia,,0,@united u would not be able to rebook me to get home any sooner than a now 2hr delayed flight.  #linesforever #customerservice #fail #again,,23/02/2015 10:04,,Central Time (US & Canada)
11455.69921E+17,negative,1,Can't Tell,0.6732,United,,_mhertz,,1,@united you're the reason this whole travel experience has been a nightmare,,23/02/2015 10:04,,Pacific Time (US & Canada)
11465.69921E+17,negative,1,Customer Service Issue,0.6906,United,,_mhertz,,1,@united what a pointless tweet. At least @AmericanAir asked me to follow them to try and resolve,,23/02/2015 10:03,,Pacific Time (US & Canada)
11475.69921E+17,negative,0.679,Can't Tell,0.679,United,,_mhertz,,1,@united that's not even an apology,,23/02/2015 10:03,,Pacific Time (US & Canada)
11485.6992E+17,negative,1,Bad Flight,0.6594,United,,_mhertz,,1,@united that's cool - now what?,,23/02/2015 10:03,,Pacific Time (US & Canada)
11495.6992E+17,negative,1,Customer Service Issue,0.6702,United,,JMS2802,,0,@united - SERIOUSLY it's 2015?!?!  NO WiFi on a 5hr flight from CLE-SFO #1589.  You're the ONLY airline without WiFi...,,23/02/2015 9:59,,
11505.69919E+17,negative,1,Flight Attendant Complaints,0.6854,United,,DianeReischling,,0,"@united, b4 boarding this attendant took his shoe &sock off at the desk and showed other agents his foot. So gross. http://t.co/755VpYm4Mv",,23/02/2015 9:57,,Pacific Time (US & Canada)
11515.69919E+17,neutral,0.7047,,0,United,,iworkinsmm,,0,@United are you able to see if there are seats open on another flight??,,23/02/2015 9:57,Los Angeles,Pacific Time (US & Canada)
11525.69919E+17,negative,0.6421,Late Flight,0.6421,United,,BossDDS,,0,@united #unitedairlines so is it 6:20 pm or 12:20?   ORD ABQ 3709.   I can't even take a walk without missing a change.,,23/02/2015 9:57,"North Suburbs, IL  (Chicago)",Central Time (US & Canada)
11535.69918E+17,negative,0.7259,Can't Tell,0.3705,United,,ADanaiBaker,,0,"@united Hopefully my baggage fees will be waived tomorrow when I actually get on a flight, as well as compensation for my hotel room",,23/02/2015 9:55,,
11545.69918E+17,negative,1,Can't Tell,0.6421,United,,fdashev,,0,"@united Either is fine. However, plundering my hard-earned dollars is not fine.",,23/02/2015 9:55,"Pittsburgh, PA",
11555.69918E+17,neutral,0.6911,,0,United,,GuruOfGanja,,0,@united @retailbagholder hahaha. At least they gave u a refund.,,23/02/2015 9:54,,
11565.69918E+17,negative,1,Cancelled Flight,1,United,,VictoriaBCToday,,1,"@united your SFO-YYJ fight is Cancelled Flightled several times each week, why even bother?",,23/02/2015 9:53,Downtown Victoria,Pacific Time (US & Canada)
11575.69917E+17,negative,1,Bad Flight,0.6731,United,,DianeReischling,,1,"@united, and now while waiting for new pilot the door on plane BROKE. why am I global services status  on an airline that's unsafe? STUNNING",,23/02/2015 9:51,,Pacific Time (US & Canada)
11585.69917E+17,negative,1,Cancelled Flight,1,United,,patlee,,0,@united How do I get reimbursed for hotel and taxis for the Cancelled Flightation?,"[0.0, 0.0]",23/02/2015 9:48,"Bay Area, CA",Pacific Time (US & Canada)
11595.69917E+17,negative,0.6446,Bad Flight,0.3438,United,,mfsanders,,0,"@united Awesome flight crew on UA1589, re the plane,  the  Jurassic period called and they want their dinosaur/plane back!",,23/02/2015 9:47,"Cleveland, Ohio",Eastern Time (US & Canada)
11605.69916E+17,negative,1,Customer Service Issue,0.3579,United,,therealdavidsoo,,0,"@united In 2015, United is ""unable"" to look up a flight reservation by passenger name at the YYZ check-in counter - WOW smh #customerservice",,23/02/2015 9:46,"Toronto, Canada",Eastern Time (US & Canada)
11615.69916E+17,negative,0.6669,Can't Tell,0.3546,United,,fdashev,,0,"@united e-ticket # 0162389030167, refund request # 16866853, case id # 8465981",,23/02/2015 9:46,"Pittsburgh, PA",
11625.69916E+17,negative,1,Customer Service Issue,1,United,,sbanoub,,1,@united been on the phone for over an hour with customer service and they can't figure it out! awesome service... NOT!,,23/02/2015 9:45,"ÜT: 34.078171,-118.285555",Pacific Time (US & Canada)
11635.69916E+17,negative,1,Can't Tell,0.6885,United,,sbanoub,,0,"@united1164You really know how to piss people off. Your Farelock option is fake!",,23/02/2015 9:44,"ÜT: 34.078171,-118.285555",Pacific Time (US & Canada)
11655.69916E+17,negative,1,Late Flight,1,United,,DianeReischling,,0,"@united, last week shanghai to sfo 858 delay 5hrs bc of engine. today sfo-sea delay to ""sick pilot"". no compensation. They Do. Not. Care.",,23/02/2015 9:44,,Pacific Time (US & Canada)
11665.69916E+17,negative,1,Flight Booking Problems,0.6619,United,,docmartin_10,,0,@united only thing confusing me is why I lost priority boarding? I'm a mileage plus card member 😔,,23/02/2015 9:43,"Fort Wayne, Indiana",Eastern Time (US & Canada)
11675.69916E+17,negative,1,Late Flight,0.6536,United,,teamcrafty,,0,@united We're hoping to hear from you actually.,,23/02/2015 9:43,Grand Rapids,Quito
11685.69916E+17,negative,0.6552,Late Flight,0.6552,United,,teamcrafty,,0,"@united shes been rescheduled for today, but with the frigid cold, being a possible reason for ""maintenance"" it could be the same issue 2day",,23/02/2015 9:43,Grand Rapids,Quito
11695.69915E+17,negative,1,Customer Service Issue,0.6681,United,,teamcrafty,,0,"@united It's the fact that an international should not be with out her bag and no sense of what's going on other than ""maintenance"".",,23/02/2015 9:42,Grand Rapids,Quito
11705.69915E+17,negative,1,Customer Service Issue,0.6657,United,,teamcrafty,,0,"@united b) I contacted you directly, and the phone service was Laissez Faire at best.  The problem isn't a Cancelled Flightled a flight.",,23/02/2015 9:42,Grand Rapids,Quito
11715.69915E+17,negative,1,Late Flight,0.66,United,,teamcrafty,,0,"@united a) she's an international. Her phone is on the fritz, I had to get to Chicago from nearly 4 hrs away to figure everything out.",,23/02/2015 9:41,Grand Rapids,Quito
11725.69914E+17,negative,1,Lost Luggage,0.6593,United,,jwints,,0,"@united sorry for the delayed response. It was UA #381 Chicago to San Fran. Held up for almost an hour on the Tarmac. Also, lost my bags",,23/02/2015 9:39,"Ottawa, Ontario",Pacific Time (US & Canada)
11735.69914E+17,negative,1,Customer Service Issue,0.6392,United,,8629Fissile,,0,@united Okay thanks if you could please update me. I was told at the airport someone would call me today but they haven't.,,23/02/2015 9:39,,London
11745.69914E+17,positive,1,,,United,,anthonyNYSSF,,0,@united thank you very much for the help. We're do I pick up my bags aspen airport & are they coming in today on flight911,,23/02/2015 9:36,,Eastern Time (US & Canada)
11755.69914E+17,negative,1,longlines,0.6742,United,,brianaverna,,0,@united gate C 24 IAD. U released passengers to board w/others deplaning .50 peopleOn bridge while next flight  board http://t.co/HfoF33iyhi,,23/02/2015 9:36,"CT, NY and most other states",Eastern Time (US & Canada)
11765.69913E+17,negative,0.6557,Cancelled Flight,0.3278,United,,ljtypes,,0,"@united I'd say most of the public can't extend their vacation a week, point is why advertise multiple flights you can't honor?",,23/02/2015 9:34,H-town,
11775.69913E+17,negative,1,Cancelled Flight,0.6507,United,,PhilipRose,,1,"@united Cancelled Flights flt from EWR. ""No crew"".Tells wife & 4 yr old to ""get to NY to catch @AirCanada"" to YYZ! Good #customerservice is dead.",,23/02/2015 9:32,"Toronto, ON.....for now.",Central Time (US & Canada)
11785.69913E+17,negative,1,Late Flight,1,United,,ADanaiBaker,,0,"@united Now arriving a day and a half Late Flightr than supposed to. Lesson of the day, don't believe verbal or written confirmations from United",,23/02/2015 9:32,,
11795.69912E+17,neutral,0.6872,,0,United,,ADanaiBaker,,0,@united BUT you have received confirmation via email that you are confirmed and ticketed on this flight.,,23/02/2015 9:30,,
11805.69912E+17,negative,1,Flight Attendant Complaints,0.3804,United,,ADanaiBaker,,0,@united Arriving at the airport 2 hours before departure time and still missing your flight bc you actually don't have an electronic ticket,,23/02/2015 9:28,,
11815.69912E+17,negative,1,Late Flight,1,United,,chefpaulcia,,0,@united 1.75 hour delay.  Nothing says sorry like a voucher.  Missing time with family.  #family #precioustime,,23/02/2015 9:27,,Central Time (US & Canada)
11825.69911E+17,neutral,0.6448,,,United,,ADanaiBaker,,0,"@united After speaking to a United customer service rep the night before a flight, confirming that everything is ok with your reservation..",,23/02/2015 9:25,,
11835.69911E+17,negative,1,Late Flight,0.3511,United,,MrEschatologist,,0,@United has two whole people trying to schedule a flight's worth of missed connections. Shameful http://t.co/6kqLhVaP7G,,23/02/2015 9:23,"Arlington, VA",
11845.6991E+17,negative,1,Flight Attendant Complaints,0.3623,United,,unvoiced,,0,"@united is unfriendly screw family, that hates kids and moms. now waiting on  UA871... pray its better FYVRFN ..due to agent error and tickt",,23/02/2015 9:22,Taipei,Taipei
11855.6991E+17,negative,1,Flight Attendant Complaints,1,United,,brianaverna,,0,"@united  gate agent at EWR "" if you are disabled or in a wheel chair, it's time to board, please step"". STEP UP??? Lol",,23/02/2015 9:20,"CT, NY and most other states",Eastern Time (US & Canada)
11865.6991E+17,negative,1,Customer Service Issue,1,United,,d_goodspeed,,0,@united it won't help...been there done that.,"[29.98877308, -95.33846478]",23/02/2015 9:20,USA,Central Time (US & Canada)
11875.69909E+17,negative,1,Flight Attendant Complaints,0.3469,United,,unvoiced,,0,@united forces us to check our baby bag on overbooked flight complains to wife that we need to much for our baby.. united has no baby meals,,23/02/2015 9:17,Taipei,Taipei
11885.69909E+17,positive,0.3646,,0,United,,DanaHFreeman,,0,@united would love help getting there today. In #EWR now. Will take any airline and connections. Thx,,23/02/2015 9:16,"Burlington, Vermont",Eastern Time (US & Canada)
11895.69909E+17,negative,1,Flight Attendant Complaints,0.6546,United,,unvoiced,,0,@united today take flight to san francisco. .. refuse to let us board with baby early... time we board wont let us take baby carryon bag,,23/02/2015 9:16,Taipei,Taipei
11905.69908E+17,negative,1,Can't Tell,0.3481,United,,_mhertz,,1,@united we had four scheduled flights on this reservation and literally did not take one! Unreal,,23/02/2015 9:14,,Pacific Time (US & Canada)
11915.69908E+17,negative,1,Customer Service Issue,0.6773,United,,unvoiced,,0,@united in ORD hotel issued to my 4yr old. Tickets needed fixing again another hour and 5 agents l8r nightmare still not over,,23/02/2015 9:14,Taipei,Taipei
11925.69908E+17,negative,1,Flight Booking Problems,0.6632,United,,unvoiced,,0,@united 3 hours to rebook but 8 hours l8r the same problem again. Arrive at gate stopped cause now infant is sitting in 4 yr old lap,,23/02/2015 9:12,Taipei,Taipei
11935.69908E+17,negative,1,Customer Service Issue,1,United,,unvoiced,,0,@united arrived in YYZ to take our flight to Taiwan. Reservation missing our ticket numbers. Slow agent Sukhdeep caused us to miss our flt.,,23/02/2015 9:12,Taipei,Taipei
11945.69907E+17,positive,1,,,United,,D_WaYnE_01,,0,@united thank you!,,23/02/2015 9:10,,
11955.69907E+17,positive,1,,,United,,gwen1013,,0,@united Thanks for the update.,,23/02/2015 9:09,"New Haven, CT",
11965.69907E+17,negative,1,Can't Tell,0.3442,United,,JuanseMolano,,0,@united and those three people were awesome working very long hours. It is easy to say sorry on Twitter but you should help your ppl @EWR,,23/02/2015 9:09,,Quito
11975.69907E+17,negative,1,Customer Service Issue,1,United,,JuanseMolano,,0,@united I guess. But what is the excuse for understaffed costumer services? 3 people had to deal with lots of angry passengers. Weather too?,,23/02/2015 9:08,,Quito
11985.69906E+17,negative,1,Cancelled Flight,1,United,,PhilipRose,,0,"@united ,now you have Cancelled Flightled my wife and daughter's flt?? What's going on? Follow me so I can dm details.",,23/02/2015 9:04,"Toronto, ON.....for now.",Central Time (US & Canada)
11995.69905E+17,negative,1,Cancelled Flight,0.707,United,,gwen1013,,0,@united Has it departed? I was awaiting an inbound plane yesterday for three hours and it never arrived. Had to stay overnight (again).,,23/02/2015 9:02,"New Haven, CT",
12005.69905E+17,neutral,1,,,United,,BossDDS,,0,@united #UnitedAirlines Any other way ORD to ABQ anytime within the next 7 hours?,,23/02/2015 9:02,"North Suburbs, IL  (Chicago)",Central Time (US & Canada)

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