Fade0510/CallCenterSummarizationAgent

1  [2    {3      "id": "call-001",4      "transcript": "Agent: Thanks for calling Acme Support. How can I help today?\nCustomer: My internet has been dropping every evening.\nAgent: I’m sorry about that. Let’s run a quick modem reset and check outages in your area.5  \nCustomer: Okay.\nAgent: I see intermittent signal loss. I’ll schedule a technician for tomorrow between 2–4pm and apply a service credit request.\nCustomer: Thank you.\nAgent: Before we wrap up, can you confirm the best phone6  number for the tech to call?\nCustomer: 555-0101.\nAgent: Great — you’ll get a confirmation text shortly."7    },8    {9      "id": "call-002",10      "transcript": "Agent: Hi! I can help with billing.\nCustomer: I was charged twice for last month.\nAgent: I understand. I’m reviewing the account now.\nCustomer: I’m frustrated because this happened before.\nAgent: I’m11  sorry. I see two identical charges; I’ll void the duplicate and email you a confirmation within 10 minutes.\nCustomer: Please do.\nAgent: Also, I’ll add a note to prevent a recurring duplicate payment."12    }13  ]14